EtherFast® Cable Modem
Contents
1. Figure C 3 4 Select the OK to close the IP Configuration window Try your Internet connection again after this process 24 EtherFast Cable Modem with USB and Ethernet Connection For Windows NT 2000 or XP users 1 From your Windows NT or 2000 desktop click the Start button point to Run and click to open the Run window see Figure C 1 2 Enter cmd in the Open field Click the OK button to execute the program The next window to appear will be the DOS Prompt window Ls ni x Microsoft R gt Windows NT lt CTM CC Copyright 1985 1996 Microsoft Corp de m Figure C 4 3 At the prompt type ipconfig release to release the current IP addresss Then type ipconfig renew to get a new IP address t DAMWINNTSysbem32 vcmd exe Microsoft Windows 2000 Version 5 88 2195 1 TE Copyright 1985 1999 Microsoft Corp X ipconfig Windows 2ZHHH IP Configuration Ethernet adapter Local Area Connection Connection speciFic DNS Suffix IF HAUTES a rmi mE subnet Mask 2 oe mmm Default Gateway 192 168 1254 GS ipronfig release Vindous ZHHH LE Configuration IP address successfully released for adapter Local Area Connection D 1pcont1g renew Windows 2000 IP Configuration Ethernet adapter Local Area Connection Connection specific DNS Suffix TSH ER ES o o 2 24 Sate ee wx z 192 168 Subnet Mask 255 5 2 Default Gateway Figure C 5 4 Type Exit and pr2. Instant Broadband Series 6 Find and double click TCP IP in the list to the right below Select Network Frotocol Chick the Network Protocol that you want bo install then click DE IF pou hawe a6 an nstolision disk for this device click Have Disk Lamutachburers MH eweark Protocols lienu acturers Network Protocols H 3 Fast Infrared Protocol I3 IPM SPER cempetibie Prolacal i Microsoft 32 bt DLE Figure B 2 7 After a few seconds you will be brought back to the main Network win dow The TCP IP Protocol should now be listed Network ki Ea Configuration Identification Access Control The following network components are installed E Client for Microsoft Networks 4 Linksys LNETOOT Fast Ethernet Adapter ay IFX SFX compatible Protocol re Primary Network Logon Client for Microsoft Networks File and Print Sharing Description TCP IP is the protocol you use to connect to the Internet and wide area networks OK Cancel Figure B 3 8 Click OK Windows may ask for original Windows installation files Supply them as needed 1 e D win98 D win95 c windows options cabs 9 Windows will ask you to restart the PC Click Yes The TCP IP Installation is complete 22 EtherFast Cable Modem with USB and Ethernet Connection Appendix G Renewing Your PC s IP Address Occsionally your PC may fail to renew its IP address which will keep it from connec
3. 2000 or XP equipped with USB port to use the USB connection Or PC with 10 100 Network Adapter with RJ 45 Connection DOCSIS 1 0 Compliant MSO Network Cable Internet Service Provider and an Activated Account EtherFast Cable Modem with USB and Ethernet Connection Chapter 2 Getting to Know the Cable Modem with USB and Ethernet Connection A cable modem is a device that allows high speed data access such as to the Internet via a cable TV network A cable modem will typically have two con nections one to the cable wall outlet and the other to a computer PC The fact that the word modem is used to describe this device can be a little mislead ing only in that it conjures up images of a typical telephone dial up modem Yes it 1s a modem in the true sense of the word since it MOdulates and DEModulates signals However the similarity ends there as these devices are much more complicated than telephone modems Cable modems can be part modem part tuner part encryption decryption device part bridge part router part network interface card part SNMP agent and part Ethernet hub Cable modem speeds vary depending on the cable modem system cable net work architecture and traffic load In the downstream direction from the net work to the computer network speeds can reach 27 Mbps an aggregate amount of bandwidth that is shared by users Few computers will be capable of connecting at such high speeds so a more realistic nu
4. when there is activity on this connec tion Send Green This LED is solid or will flash when data 1s being trans mitted through the Cable Modem interface Receive Green This LED is solid or will flash when data 1s being received through the Cable Modem interface Cable Green This LED will go through a series of flashes as the Cable Modem goes through its startup and registration process It will remain solid when registration is complete and the Cable Modem is fully operational The registration states are displayed as follows Cable LED State Cable Registration Status Unit 1s connected and registration is complete FLASH 0 125 sec Ranging process is OK Modem is in boot up stage d sert Fei acus Eherfast Cable Modem Wini ETE EDS 3 LE TI LIST 1 2 Figure 2 4 EtherFast Cable Modem with USB and Ethernet Connection Cable Modem to Your PC Im Make sure that you have TCP IP installed on your computer If you don t know what TCP IP is or you don t have it installed refer to the section in Appendix B Installing the TCP IP Protocol If you have an existing cable modem that you are replacing disconnect it at this time Connect the coaxial cable from your ISP Cable Company to the Cable Port on the back of the Cable Modem The other end of the coaxial cable should be connected in the manner proscribed by your ISP Cable Company Connect a UTP CAT 5 or better Ethernet cable to t
5. Device amp device driver is a software program that makes a hardware device work Figure 3 1 2 Select Search for the best driver for your device and click the Next but ton Add New Hardware Wizard What do you want Windows to do LLCELLELELELEEELEECEEECEECEEECEECECECEECECEECECECCECECECCCC CEE EEE EECECECECECECEECCECECECECECEECTS C Display a list of all the drivers in a specific location so you can select the driver you want lt Back Next gt Cancel Figure 3 2 Instant Broadband Series 3 Select CD ROM drive as the only location where Windows will search for the driver software and click the Next button Add New Hardware Wizard Windows will search for new drivers in its diver database on your hard dive and in any of the following selected locations Click Next to start the seaich Floppy disk drives Se esae eaa mort am em rra aerae pr LCEEEL LEE EECEECE ECC EEE EECEEE Microsoft Windows Update Specify a Ipcatiort _ Cana Figure 3 3 4 Windows will notify you that it has identified the appropriate driver and is ready to install it Click the Next button Add New Hardware Wizard Windows has lound an updated driver for this device and also some other drivers that should work with this device What do you want to install EtherFast Cable Modem with USB C One of the ather drivers View List caen Figure 3 4 10 EtherFast Cable Modem wit
6. Instant Broadband Series Etherfast Cable Modem Use this guide to install Model No BEFCMU10 ver 2 COPYRIGHT amp TRADEMARKS Copyright 2002 Linksys All Rights Reserved Etherfast is a registered trademark of Linksys Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation All other trademarks and brand names are the property of their respective proprietors LIMITED WARRANTY Linksys guarantees that every Instant Broadband EtherFast Cable Modem with USB and Etherfast Connection is free from physical defects in material and workmanship under normal use for one year from the date of purchase If the product proves defective during this warranty period call Linksys Customer Support in order to obtain a Return Authorization Number BE SURE TO HAVE YOUR PROOF OF PURCHASE AND A BAR CODE FROM THE PRODUCT S PACKAGING ON HAND WHEN CALLING RETURN REQUESTS CANNOT BE PROCESSED WITHOUT PROOF OF PURCHASE When return ing a product mark the Return Authorization Number clearly on the outside of the pack age and include your original proof of purchase All customers located outside of the United States of America and Canada shall be held responsible for shipping and han dling charges IN NO EVENT SHALL LINKSYS LIABILITY EXCEED THE PRICE PAID FOR THE PROD UCT FROM DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAM AGES RESULTING FROM THE USE OF THE PRODUCT ITS ACCOMPANYING SOFT WARE
7. OR ITS DOCUMENTATION LINKSYS DOES NOT OFFER REFUNDS FOR ANY PRODUCT Linksys makes no warranty or representation expressed implied or statuto ry with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance mer chantability or fitness for any particular purpose Linksys reserves the right to revise or update its products software or documentation without obligation to notify any individ ual or entity Please direct all inquiries to Linksys P O Box 18558 Irvine CA 92623 FCC STATEMENT This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These rules are designed to provide rea sonable protection against harmful interference in a residential installation This equip ment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communi cations However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment or d
8. P Protocol for more information The power on my modem goes on and off sporadically You may be using the wrong power supply Check that the power supply you are using 1s the one that came with your Cable Modem EtherFast Cable Modem with USB and Ethernet Connection Appendix B Installing the TCP IP Protocol Follow these instructions to install the TCP IP Protocol on one of your PCs only after a network card has been successfully installed inside the PC These instructions are for Windows 95 98 or Me For TCP IP setup under Microsoft Windows NT 2000 or XP please refer to your Microsoft Windows NT 2000 or XP manual 1 Click the Start button Choose Settings then Control Panel Network 2 Double click the Network icon Your Network window should pop up Jf there is a line called TCP IP for your Ethernet Adapter already listed there is no need to do anything else If there is no entry for TCP IP select Configuration Identification amp ccess Control The following network components are installed Client for Microsoft Networks 3 Linksys LMETOOT Fast Ethernet Adapter y IEX SPX compatible Protocol F NetBEUI Primary Network Logon Client for Microsoft Networks T the File and Print Sharing Configuration tab Description 3 Click the Add button O OK Cancel Protocol Figure B 1 4 Double click 5 Highlight Microsoft under the list of manufacturers 21
9. e USB Icon The USB icon shown below marks a USB port on a PC or device Figure 2 2 To use this USB device you must have Windows 98 Me 2000 or XP installed on your PC If you do not have one of these operating systems you cannot use the USB port Also this device requires that a USB port is installed and enabled on your PC Some PCs have a disabled USB port If your port doesn t seem to be working there may be motherboard jumpers or a BIOS menu option that will enable the USB port See your PC s user guide for details Some motherboards have USB interfaces but no ports You should be able to install your own USB port and attach it to your PC s motherboard using hard ware purchased at most computer stores Your Cable Modem with USB and Ethernet Connection comes with a USB cable that has two different types of connectors Type A the master connector is shaped like a rectangle and plugs into your PC s USB port Type B the slave connector resembles a square and connects to the USB port on the back panel of your Cable Modem USB Type A USB Type B Figure 2 3 There is no USB Support on PCs running Windows 95 or Windows NT Instant Broadband Series The Front Panel Power Green When this LED is on it indicates that the Cable Modem is correctly supplied with power Link Act Green This LED becomes solid when the Cable Modem is properly connected to a PC either through an Ethernet or USB cable The LED flashes
10. ess Enter to close the Dos Prompt window Try your Internet connection again after this process 29 Instant Broadband Series Model No Standards Downstream Modulation Data Rate Frequency Range Bandwidth Input Signal Level Upstream Modulation Data Rate Kbps Frequency Range Bandwidth Output Signal Level Management MIB Group Security Baseline Privacy Interface Cable Ethernet USB LED BEFCMU10 ver 2 IEEE 802 3 10BaseT IEEE 802 3u 100BaseTX DOCSIS 1 0 USB Specifications 1 1 64QAM 256QAM 30Mbps 64QAM 43Mbps 256QAM 88MHz to 860MHz 6MHz 15dBmV to 15dBmV QPSK 16QAM 320 640 1280 2560 5120 QPSK 640 1280 2560 5120 10240 16QAM 5MHz to 42MHz 200 400 800 1600 3200KHz 8 to 58dBmV QPSK 8 to 55dBmV 16QAM SNMPv2 with MIB Il DOCSIS MIB Bridge MIB 56 Bit DES with RSA Key Management F type female 75 ohm connector RJ 45 10 100 Port Type B USB Port Power Link Act Send Receive Cable Environmental 26 Dimensions Unit Weight Power Certifications Operating Temp Storage Temp Operating Humidity Storage Humidity 7 31 x 6 16 x 1 88 186 mm x 154 mm x 48 mm 15 5 oz 439 Kg External 12V FCC Part 15 Class B CE Mark 32 F to 104 F 0 C to 40 C 4 F to 158 F 20 C to 70 C 10 to 90 Non Condensing 10 to 90 Non Condensing EtherFast Cable Modem with USB and Ethernet Connection Appendix E Warranty Inf
11. evice e Connect the equipment to an outlet other than the receiver s e Consult a dealer or an experienced radio TV technician for assistance UG BEFCM10 041502A BW Instant Broadband Series Table of Contents Chapter 1 Introduction 1 The Instant Broadband Cable Modem with USB and Ethernet Connection Features Package Contents System Requirements DD eRe Chapter 2 Getting to Know the USB Cable Modem 3 Overview 3 The Back Panel 4 The USB Icon 5 The Front Panel 6 Chapter 3 Connecting the Cable Modem to Your PC 7 Connecting Using the Ethernet Port 7 Connecting Using the USB Port 8 Installing the USB Driver for Windows 98 9 Installing the USB Driver for Windows Millennium 12 Installing the USB Driver for Windows 2000 14 Installing the USB Driver for Windows XP 14 Appendix A Troubleshooting 19 Common Problems and Solutions 19 Appendix B Installing the TCP IP Protocol 20 Appendix C Renewing Your PC s IP Address 23 Appendix D Specifications 26 Environmental 26 Appendix E Warranty Information 27 Appendix F Contact Information 28 EtherFast Cable Modem with USB and Ethernet Connection Chapter 1 Introduction The Instant Broadband Cable Modem with USB and Ethernet Connection Congratulations on the purchase of your new Instant Broadband Cable Modem with USB and Ethernet Connection With cable s high speed Internet access now you can enjoy the full potential of Internet applications Now you can
12. h USB and Ethernet Connection 5 Windows will begin installing the driver for the modem At this point the installation may require files from your Windows 98 CD ROM If prompt ed insert your Windows 98 CD ROM into your CD ROM drive and enter d win98 in the box that appears where d is the letter of your CD ROM drive If you were not supplied with a Windows 98 CD ROM your Windows files may have been placed on your hard drive by your computer manufacturer While the location of these files may vary many manufac turers use c windows options cabs as the path Try entering this path into the box If no files are found check your computer s documentation or con tact your computer manufacturer for more information 6 After Windows has completed installing this driver click Finish Add New Hardware Wizard Heh EtherFast Cable Modem with USB Windows has linished installing the software that your new hardware device requres Figure 3 5 7 When asked if you want to restart your PC remove all diskettes and CD ROMs from the PC and click Yes If Windows does not ask you to restart your PC click the Start button choose Shut Down choose Restart then click Yes The Windows 98 driver installation is complete Return to the section on Connecting Using the USB Port to finish the set up 11 Instant Broadband Series Installing the USB Driver for Windows Millennium 1 Start up your PC in Windows Millennium Windows
13. he CD ROM drive and click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps vou install software for USE Cable Modern C If your hardware came with an installation CD i i or floppy disk insert it now What do you want the wizard to do amp Install the software automatically Recommended CO Install fram a list or specific location Advanced Click Next to continue Figure 3 17 17 Instant Broadband Series 3 Windows will now search for the driver software Click the Next button Found New Hardware Wizard Please wait while the wizard searches e USB Cable Modem Figure 3 18 4 When Windows has completed installing the driver click Finish Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for ag Linksys BEFCMU10 EtherFast Cable Modem with USB Click Finish to close the wizard Figure 3 19 The Windows XP driver installation is complete Return to the section on Connecting Using the USB Port to finish the set up 18 EtherFast Cable Modem with USB and Ethernet Connection Appendix A Troubleshooting This section offers solutions to common issues that may occur during the installation and operation of your Cable Modem cannot access my e mail or Internet service Make sure all of your connections are secure Your Ethernet cable should be inserted completely into bo
14. he LAN Port on the back of the Cable Modem Connect the other end of the cable to the RJ 45 port on your PC s Ethernet adapter or your hub switch router With your PC turned off connect the power adapter included in your pack age to the Power Port on the back of the Cable Modem Plug the other end of the power cord into a standard electrical wall socket The Power LED on the front of the Cable Modem should light up and remain on Contact your Cable ISP to activate your account Usually your Cable ISP will need what is called a MAC Address for your Cable Modem in order to set up your account The 12 digit MAC address 1s printed on a bar code label on the bottom of the Cable Modem Once you have given them this number your Cable ISP should be able to activate your account The Hardware Installation is now complete Your Cable Modem is ready to use Instant Broadband Series Connecting Using the USB Port 1 Make sure that you have TCP IP installed on your computer If you don t know what TCP IP is or you don t have it installed refer to the section in the Appendix B Installing the TCP IP Protocol 2 If you have an existing cable modem that you are replacing disconnect it at this time 3 Connect the coaxial cable from your ISP Cable Company to the Cable Port on the back of the Cable Modem The other end of the coaxial cable should be connected in the manner proscribed by your ISP Cable Company 4 With your PC turned
15. heck your comput er s documentation or contact your computer manufacturer for more infor mation 4 When Windows finishes installing the driver click Finish Add New Hardware Wizard EE EtherFast USB Cable Modem Windows has finished installing the new hardware device Figure 3 8 5 When asked if you want to restart your PC remove all diskettes and CD ROMs from the PC and click Yes If Windows does not ask you to restart your PC click the Start button choose Shut Down choose Restart then click Yes System Settings Change Ba To finish setting up your new hardware you must restart your computer Do you want to restart your computer now Figure 3 9 The Windows Millennium driver installation is complete Return to the section on Connecting Using the USB Port to finish the set up 13 Instant Broadband Series Installing the USB Driver for Windows 2000 1 Start up your PC Windows will notify you that it has detected new hard ware Insert the Setup CD into the CD ROM drive Found New Hardware D i USB Cable Modem Figure 3 10 2 When the Found New Hardware Wizard screen appears to confirm that the USB Modem has been identified by your PC make sure the Setup CD is in the CD ROM drive and click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install a device driver for a hardware device To continue click Next lt Bac
16. k Figure 3 11 14 EtherFast Cable Modem with USB and Ethernet Connection 3 Select Search for a suitable driver for my device and click the Next but ton Found New Hardware Wizard Install Hardware Device Drivers E device driver is a software program that enables a hardware device to work with SY an operating system This wizard will complete the installation for this device e USB Cable Modem device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do Search for a suitable driver for my device recommended C Display a list of the known drivers for this device so that can choose a specific driver Figure 3 12 4 Windows will now search for the driver software Select only CD ROM drives and click the Next button Found New Hardware Wizard Locate Driver Files Where do you want Windows to search for driver files Search for driver files for the following hardware device e USB Cable Modem The wizard searches for suitable drivers in its driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next Optional search locations Flopp
17. make the most of the Internet and cruise the Web at speeds you never imagined possible Cable Internet service means no more waiting for lagging downloads even the most graphic intensive Web pages load in seconds And if you re looking for convenience and affordability the Linksys Cable Modem really delivers Installation 1s quick and easy The Plug and Play EtherFast Cable Modem with USB and Ethernet Connection connects directly to any USB ready PC just plug it in and you re ready to surf the Internet Or connect it to your LAN using a Linksys router and share that speed with everyone on your network So if you re ready to enjoy broadband Internet speed then you re ready for the EtherFast Cable Modem with USB and Ethernet Connection from Linksys It s the easiest and most affordable way to harness the full potential of the Internet Ethernet or USB Interface for Easy Installation Up to 42 88 Mbps Downstream and Up to 10 24 Mbps Upstream Two way Cable Modem Clear LED Display Free Technical Support 24 Hours a Day 7 Days a Week for North America Only Year Limited Warranty Instant Broadband Series Package Contents Figure 1 1 One EtherFast Cable Modem with USB and Ethernet Connection One Power Adapter One Power Cord One USB Cable One RJ 45 CATS UTP Cable One Setup CD ROM with User Guide One Registration Card System Requirements CD ROM drive PC running Windows 98 Me
18. mber is 1 to 3 Mbps In the upstream direction from computer to network speeds can be up to 10 Mbps Check with your Cable Internet Service Provider ISP for more spe cific information about upload upstream and download downstream access speeds In addition to speed there s no need to dial in to an ISP when you are using your Cable Modem Simply click on your browser and you re on the Internet No more waiting no more busy signals Instant Broadband Series The Back Panel Power Port The Power port is where the included power adapter is connect ed to the Cable Modem Reset Button Briefly pressing and holding in the Reset button allows you to clear the Cable Modem s connections and resets the Cable Modem to the factory defaults Continued or repeated pressing of this button is not recommended LAN Port This port allows you to connect your Cable Modem to your PC or other Ethernet network device using a CAT 5 or better UTP network cable USB Port This port allows you to connect your Cable Modem to your PC using the included USB cable Not all computers are able to use USB connections For more information concerning USB and compatibility with your computer see the next section Cable Port The cable from your ISP connects here It is a round coaxial cable exactly like the one that connects to the back of your cable box or television POWER Figure 2 1 EtherFast Cable Modem with USB and Ethernet Connection Th
19. off connect the power adapter included in your pack age to the Power Port on the back of the Cable Modem Plug the other end of the adapter into a standard electrical wall socket The Power LED on the front of the Cable Modem should light up and remain on 5 Plug the rectangular end of the USB cable into your PC s USB port Connect the square end of the USB cable into the Cable Modem s USB port 6 Turn on your PC During the boot up process your computer should recog nize the device and ask for driver installation Refer to the chart below to locate the driver installation for your operating system Once the driver installation is completed return here for instructions on setting up your account If you are installing drivers for then turn to page Windows 98 09 Windows Millennium 7 Contact your Cable ISP to activate your account Usually your Cable ISP will need what is called a MAC Address for your Cable Modem in order to set up your account The 12 digit MAC address 1s printed on a bar code label on the bottom of the Cable Modem Once you have given them this number your Cable ISP should be able to activate your account EtherFast Cable Modem with USB and Ethernet Connection Installing the USB Driver for Windows 98 1 When the Add New Hardware Wizard window appears insert the Setup CD into your CD ROM drive and click Next Add New Hardware Wizard This wizard searches for new drivers for USB Composite
20. ormation BE SURE TO HAVE YOUR PROOF OF PURCHASE AND A BARCODE FROM THE PRODUCT S PACKAGING ON HAND WHEN CALLING RETURN REQUESTS CANNOT BE PROCESSED WITHOUT PROOF OF PURCHASE IN NO EVENT SHALL LINKSYS LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT INDIRECT SPECIAL INCIDEN TAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT ITS ACCOMPANYING SOFTWARE OR ITS DOCU MENTATION LINKSYS DOES NOT OFFER REFUNDS FOR ANY PROD UCT LINKSYS OFFERS CROSS SHIPMENTS A FASTER PROCESS FOR PRO CESSING AND RECEIVING YOUR REPLACEMENT LINKSYS PAYS FOR UPS GROUND ONLY ALL CUSTOMERS LOCATED OUTSIDE OF THE UNITED STATES OF AMERICA AND CANADA SHALL BE HELD RESPONSIBLE FOR SHIPPING AND HANDLING CHARGES PLEASE CALL LINKSYS FOR MORE DETAILS 2 28 Instant Broadband Series For help with the installation or operation of this product contact Linksys Customer Support at one of the phone numbers or Internet addresses below Sales Information 800 546 5797 1 800 LINKSYS Technical Support 800 326 7114 tollfree from U S or Canada 949 271 5465 RMA Issues 949 271 5461 Fax 949 265 6655 Email support linksys com Web site http www linksys com http support linksys com FTP Site ftp linksys com Ea YS http www linksys com Copyright 2002 Linksys All Rights Reserved
21. th the network card on the back of your computer and the port on the back of your Cable Modem If you installed your Cable Modem using a USB port check the connection of the USB cable to both devices Check all cables between your computer and the Cable Modem for frays breaks or exposed wiring Make sure your power supply is properly plugged into both the modem and a wall outlet or surge protector If your Cable Modem is properly connected the Power LED and Cable LED on the front of the modem should both be a solid color The Link Act LED should be solid or flashing Try pressing the Reset button on the back of your cable modem Using an object with a small tip push the button until you feel it click Then try reconnecting to your Cable ISP Call your Cable ISP to verify that their service 1s two way This modem is designed for use with two way cable networks If you installed the Cable Modem using the Ethernet port make sure that your Ethernet adapter is operating correctly Check the adapter in the Device Manager in Windows to make sure it 1s listed and has no conflicts If you are unsure of how to do this check your Windows documentation Make sure that TCP IP is the default protocol in use by your system See the section called Installing the TCP IP Protocol for more information If you are using a cable line splitter so that you can connect the cable modem and a television at the same time try removing the splitter and reconnecting
22. ting to your Cable ISP When this happens you will not be able to access the Internet through your Cable Modem This is fairly normal and does not indicate a problem with your hardware The procedure to correct this situation is simple Follow these steps to renew your PC s IP address For Windows 95 98 or Me users 1 From your Windows 95 98 or Me desktop click the Start button point to Run and click to open the Run window i ed Programs Favorites Documents Settings Find Help he Log Off David Shut Down Figure C 1 23 Instant Broadband Series 2 Enter winipcfg in the Open field Click the OK button to execute the pro gram The next window to appear will be the IP Configuration window H El x IP Configuration Ethemet Adapter Information Linksys LNE100TX Fast Etheme Adapter Address 00 20 78 0E 08 96 IP Address 192 168 1 139 Subnet Mask 255 255 255 0 Default Gateway 192 168 1 254 i i Release Renew Release All Renew All More Info gt gt Figure C 2 3 Select the Ethernet adapter to show the IP address Press Release and then press Renew to get a new IP address from your ISP s server IP Configuration Ethemet Adapter Information Adapter Address 00 20 78 0E 08 96 IP Address 192 168 1 121 Subnet Mask 255 255 255 192 168 1 254 Default Gateway DES Release Renew Release All Renew All More Info
23. will detect new hard ware connected to your PC New Hardware Found E USE Cable Modem Windows has found new hardware and is locating the software for it Figure 3 6 2 Insert the Setup CD into your CD ROM drive When Windows asks you for the location of the best driver select Automatic search for a better driver Recommended and click the Next button Add New Hardware Wizard Windows has found the following new hardware USB Cable Modem Windows can automatically search for and install software that supports your hardware If your hardware came with installation media insert it now and click Next What would you like to do Automatic search for a better driver Recommended C Specify the location of the driver Advanced Figure 3 7 3 Windows will begin installing the driver for the modem At this point the installation may require files from your Windows Millennium CD ROM If prompted insert your Windows Millenntum CD ROM into your CD ROM drive and enter d win9x in the box that appears where d is the letter of your CD ROM drive If you were not supplied with a Windows CD ROM your Windows files may have been placed on your hard drive by your com puter manufacturer While the location of these files may vary 12 EtherFast Cable Modem with USB and Ethernet Connection many manufacturers use c windows options install as the path Try entering this path into the box If no files are found c
24. y disk drives V CD ROM drives Specify a location Microsoft windows Update Figure 3 13 19 Instant Broadband Series 5 Windows will notify you that it has located the appropriate driver and is ready to install it Click the Next button Found New Hardware Wizard Driver Files Search Results The vazad has finehed seseching for drer files for pour hand device The vazad found a driver for tee Following device e USB Cable Modem Windows found a dimer far tht device To retal the dise Windows found cick Harst ET d belemul nf Figure 3 14 6 When Windows has completed installing the driver click Finish Found few Hardware Wizard a Completing the Found New Hardware Wizard EtherFast Cable Modem wath USB Windows has finished installing the software for this device To close this vazad click Finish Figure 3 15 The Windows 2000 driver installation is complete Return to the section on Connecting Using the USB Port to finish the set up 16 EtherFast Cable Modem with USB and Ethernet Connection Installing the USB Driver for Windows XP 1 Start up your PC Windows will notify you that it has detected new hard ware Insert the Setup CD into the CD ROM drive i Found New Hardware USB Cable Modem Figure 3 16 2 When the Found New Hardware Wizard screen appears to confirm that the USB Modem has been identified by your PC make sure that the Setup CD is in t
25. your cables so that your Cable Modem is connected directly to your cable wall jack Then try reconnecting to your Cable ISP 19 20 Instant Broadband Series The Cable Status LED never stops blinking Has the Cable Modem s MAC address been registered with your ISP In order for your Cable Modem to be operational you must call and have the ISP activate the modem by registering the MAC address from the label on the bottom of the modem Make sure that the Coax cable is firmly attached between the Cable Modem and the wall jack The signal from your cable company s equipment may be too weak or the cable line may not be properly attached to the Cable modem If the cable line is properly connected to the Cable modem call your cable company to verify whether or not a weak signal may be the problem All of LEDs on the front of my modem look right but I still can t access the Internet If the Power LED Link Act and Cable LEDs are on but not blinking your cable modem 1s operating properly Try shutting down and powering off your computer and then turning it back on This will cause your com puter to re establish communications with your Cable ISP Try pressing the Reset button on the back of your cable modem Using an object with a small tip push the button until you feel it click Then try reconnecting to your Cable ISP Make sure that TCP IP is the default protocol in use by your system See the section called Installing the TCP I
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