R4/R6 - Promise Technology, Inc.
Contents
1. PROMISE TECHNOLOGY INC R4 R6 Installation Guide for Windows a Mac 7 THUNDERBOLT RY Pegasus R4 R6 Installation Guide for Windows VCCI VCC1I B CONTENTS ABOUT THIS GUIDE 1 SYSTEM REQUIREMENTS FOR W npows 1 SUMMARY OF THE SETUP PROCEDURE 1 PACKING LIST 2 HARDWARE 3 INSTALLATION 5 STEP 1 DOWNLOAD SOFTWARE AND DRIVER 5 STEP 2 CONNECT THE R4 R6 To Your WINDOWS COMPUTER Step 3 Power On PEcAsus R4 R6 7 STEP 4 INSTALL DRIVER 8 Step 5 INSTALL SOFTWARE 11 Step 5 Format PEcAsus R4 R6 wir WesPAM PRO 14 Format Pegasus R4 R6 with Windows 7 15 Format Pegasus R4 R6 with Windows 8 19 SAFELY Remove R4 R6 FROM WiNpows 23 SAFELY REMOVE PEcAsus R4 R6 on WiNpows 7 23 SAFELY REMOVE PEcAsus R4 R6 on WiNpows 8 24 SHUTDOWN THE Pecasus R4 R6 25 Promise Technologies Promise Technologies BOUT THIS GUIDE The Pegasus R4 R6 Installation Guide for Windows is intended to guid2. WebPAM PRO in the following folder To install tn this folder click Nest To install to a different folder click Browse and select another folder Destination Folder C Program Files PromiseswfebPAM PRO InstallShield 12 4 Promise Technologies The program is ready to be installed in the chosen location Click Install to begin Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation IF vou want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield Wizard The InstallShield Wizard has successtully installed reba PAO Click Finish to exit the wizard Back Fnsh Lancel 13 Pegasus R4 R6 Windows Installation Guide Step 5 Format Pegasus R4 R6 with WEpPAM PRO Now you are ready to format the Pegasus R4 R6 with a the NTFS file system for use as a direct attached storage system with your Windows computer Use WebPAM PRO to format the RAID array and perform other administrative functions including changing the type of RAID For information on the other tasks and functions of WebPAM PRO please read the user manual For the purpose of this installation guide only the basic setup using the default PROMISE Hardware RAID 5 array is described This type of RAID provides the best balance of performance and data safety For more information on other RAID types please read the user man
3. Power Button LED turns blue e The drive carrier Power Status LEDs turn blue Pegasus R4 R6 boot up LED behavior Power Button LED OMISE lt HNOLOGY INC i eo ee Drive Power Status LED Pegasus R4 R6 Windows Installation Guide Step 4 INsTALL DRIVER Locate the driver file you downloaded in Step 1 and follow the instructions in the InstallShield Wizard to install the PROMISE RAID Controller driver It will be necessary to restart the computer after to complete the installation Note The procedure installing the driver is identical in Windows 7 and Windows 8 1 Double click on the zipped file for installing the driver the file name begins with PegasusRAID_WinDrv Installer followed by the version number The InstallShield Wizard appears Click Next to begin the installation Welcome to the InstallShield wizard for Promise Pegasus RAID Controller Driver The InstallShield R wizard will install Promise Pegasus RAID Controller Driver on your computer To continue click next 2 3 Promise Technologies The License Agreement appears Click to select the accept the terms of the license agreement option if you accept and click on Next to continue OEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this you are an End Us
4. 6 might be damaged If the computer has been shutdown it is safe to disconnect the Thunderbolt cable Alternatively you can shutdown the Pegasus R4 R6 See Shutdown the Pegasus R4 R6 on page 25 SAFELY Remove Pecasus R4 R6 on WINpows 7 To disconnect the Pegasus R4 R6 from a Windows 7 computer 1 Click on the attached drives icon in the System Tray to reveal the eject options and choose the Eject Promise Pegasus option 2 Wait for the message to appear telling you it is safe to remove the Pegasus R4 R6 You can now safely power off the system or disconnect the Thunderbolt cable m ame Mic 23 Pegasus R4 R6 Windows Installation Guide SAFELY Remove Pegasus R4 R6 on Windows 8 To disconnect the Pegasus R4 R6 from a Windows 8 computer 1 Click on the attached drives icon in the System Tray to reveal the eject options and choose the Eject Promise Pegasus option 2 Wait for the message to appear telling you it is safe to remove the Pegasus R4 R6 You can now safely power off the system or disconnect the Thunderbolt cable Safe To Remove Hardware The PCI standard PCI to PCI bridge e PC safely removed from the computer 24 Promise Technologies SHUTDOWN THE PEcAsus R4 R6 To shutdown the Pegasus R4 R6 on either Windows 7 or Windows 8 1 Open WebPAM PRO and click on the Admin menu tab In the Subsystem Information menu click on the Shutdown Restart button PROMISE Save Servi
5. LOGY INC WebPAMPRO 3 After logging in the WebPAM PRO Dashboard menu appears Use this menu later to view a summary of the device status First you need to format the file system for the Pegasus R4 R6 PROMISE TECHNOLOGY INC Dashboard Model Pegasus R6 Device Severity Time Description Background activities are LDO Info May 8 2013 21 17 48 Synchronization is resumed MUNIN W Ctrl 1 Info May 8 2013 21 17 18 The system is started EZ Physical Drive SEP 1 Enc 1 Info May 8 2013 21 17 18 SEP is found S Disk Array Loaical Drive Spare Drive o a contre er Device Number Present Power Supply Unit Controllers 1 F fan ee Logical Drives 1 id Vottane u Total Physical Capacity 24 TB Physical Drives 6 Temperature rv OO Unconfigured 0 Byte rs E Configured 24 TB kanaa 20 Promise Technologies Click on the Storage menu tab near the top of the menu Then click on the Logical Drive menu button to view the Logical Drive menu Notice in the middle of the menu a description of the RAID array that is already setup The default setup is a RAID 5 using all the hard disks If you want to change this please see the user manual Otherwise to begin using the Pegasus R4 R6 right away click on the Format button to begin the formatting procedure PROMISE Wave Service Report Global Management 3 Help contact Us About ag Logout 4 Log
6. LOST Please type CONFIRM to verify that you want to delete this logical drive confirm ooo x Con 7 When the array is finished formatting Windows will alert you that a New Volume has been installed You can see the New Volume in Windows Disk Manager Your Pegasus R4 R6 is now ready for use File Action View Help BEI A xX f e ag Computer Management Local 3 rp 4 if System Tools PromiseRAID E Simple Basic NTFS Healthy Primary Partition b Task Scheduler System Reserved Simple Basic NTFS Healthy System Active Primary Partition gt E Event Viewer a Win8 x64 C Simple Basic NTFS Healthy Boot Page File Crash Dump Primary Partition More Actions D Shared Folders b Local Users and Groups b Performance a Device Manager a Storage gt E Services and Applications System Res Win8 x64 C 350 MB NTF 58 25 GB NTFS 90 45 GB Healthy Sys Healthy Boot Page File Unallocated PromiseRAID E 1862 52 GB NTFS Healthy Primary Partition W Unallocated I Primary partition 22 Promise Technologies SAFELY Remove R4 R6 FROM WIiNpows To disconnect the R4 R6 drive from your Windows computer while the computer is running it is necessary to perform a simple procedure to safely disconnect the storage volume from Windows If you remove the Thunderbolt cable while the operating system is running data on the R4 R
7. ad Center 2 Inthe Download Center page scroll to find the Pegasus RAID Storage with Thunderbolt in the pull down menu on the left side on the bottom of the menu Then in the pull down menu on the right side find Pegasus R4 or Pegasus R6 the driver and software are the same for both models 3 Under Download search results the download links will be reveled below click on the download links for Pegasus R4 R6 driver for Windows and WebPAM PRO for Windows Download both files in separate downloads 4 Place the files on your Windows system where they will be easy to locate and install them from that location as instructed in steps 4 and 5 es Products Solutions Support Parth Where to Buy Newsroom About PROMISE Home Support Download Ce ff et Download Center Knowledge Base N e Support a Services and Warranties l Download Center Training and Certification Open Source Linux Support z ServicePlus PROMISE Wechnology is committed to providing high quality service and support to its customers Our Live Chat Online Support technical s port is limited to PROMISE branded retail products Different OEM manufacturers may have made uniq modifications to the PROMISE hardware or software and they are responsible for supporting Legacy Download Center their produfm PROMISE dds not offer support on any of the following Conti lers sold under another vendors name Syste s such as those from Dell Gat
8. ce Report yjGlobal Management og Help Contact Us About JLogout oli Admin nl ECHNOLOGY INC Subsystem Information Save Service Report Clear Statistics Shutdown Restart Subsystem Information Events E Subsystem Information fi Even Q Background Activities Alias Vendor Promise Technology Inc Device Update Model Pegasus R4 Serial Number H04008200000001 WWN 2000 0001 5500 0000 Revision Number A2 25 Restore Factory Default System Date and Time May 16 2013 19 27 30 Firmware Version 5 04 0000 03 2 Click on the Shutdown button PROMISE Save Service Report Global Management og Help Contact Us About Logout TECHNOLOGY INC Admin 53 Subsystem Information gt Save Serice Report Clear Statistics Shutdown Restart E subsystem Information a Events Shutdown Restart x En Q Background Activities Stops VOs and shuts down the subsystem Device Update Stops Os shuts down and restarts the subsystem 2 Restore Factory Default L Subsystem Information Alias Promise Technology Inc Model Pegasus R4 Serial Number H04008200000001 WWN 2000 0001 5500 0000 Revision Number A2 System Date and Time May 16 2013 19 27 30 Firmware Version 5 04 0000 03 25 Pegasus R4 R6 Windows Installation Guide 3 To prevent accidental shutdown you must confirm that you want to shutdown the system Type confirm in the space provide
9. d You can see the New Volume in Windows Disk Manager Your Pegasus R4 R6 is now ready for use File Action View Help gt 2 HD RM A X E SaR 3 Computer Management Local yp 4 if System Tools Simple Basic NTFS Healthy Primary Partition b Task Scheduler Es System Reserved Simple Basic NTFS Healthy System Active Primary Partition b Event Viewer a Win7 x86 C Simple Basic NTFS Healthy Boot Page File Crash Dump Primary Partition b Shared Folders gt Local Users and Groups gt SS Performance sh Device Manager s Storage t Disk Management b F Services and Applications aDisk 0 Basic System F Win7 x86 C 111 79 GB 100 MB N 58 50 GB NTFS 53 19 GB Online Healthy Healthy Boot Page File C Unallocated Disk 1 Basic PromiseRAID H 1862 52 GB 1862 52 GB NTFS Online Healthy Primary Partition at CD ROM 0 DVD D No Media W Unallocated Primary partition 18 Promise Technologies Format Pecasus R4 R6 witH Winpows 8 Windows 8 users follow the steps listed below to launch Web PAM PRO and format the RAID 1 Locate WebPAM PRO and launch it You can either do a Search of your Apps to find the software shortcut or find it the Program Files folder use the path Program Files gt Promise gt WebPAM PRO gt WebPAM PRO Search Apps for shortcut Search Apps Results for webpampro Ap
10. d and click on the Confirm button D Shutdown Subsystem All of your logical drives are unavailable while the subsystem is shut down This action can cause service interruption and data loss To shut down the subsystem please type CONFIRM in the field provided and click the Confirm button Confirm Cancel 4 A message appears informing you that the shutdown process will take a few minutes If you want to move the device wait until the system is completely powered off before disconnecting the power cord Save Service Report Global Management J Help Contact Us About Logout EJ Subsystem Information EI subsystem Information Subsystem was shut down successfully Save Service Report Shutdown Restart fd Events Shutdown Restart x Background Activities Shutdown in progress Please wait a few minutes before switching off the power of the subsystem Device Update B33 Restore Factory Default E Subsystem Information Alias Vendor Promise Technology Inc Model Pegasus R4 Serial Number H04008200000001 WWN 2000 0001 5500 0000 Revision Number A2 System Date and Time May 16 2013 19 27 30 Firmware Version 5 04 0000 03 26 PROMISE TECHNOLOGY INC 2013 PROMISE Technology Inc Version 1 0
11. e the user through the installation procedures to connect the device to a Windows computer install the necessary driver and software and begin using the device For more complete information about the device specifications details of the system hardware and advanced administration features please read the User Manual SYSTEM REQUIREMENTS FOR WINDOWS The Pegasus R4 R6 hardware driver for Windows can be used on computers equipped with a Thunderbolt port running any edition of Windows 7 or Windows 8 The software WebPAM PRO web based PROMISE Array Manager Professional is also compatible with all Windows 7 and Windows 8 versions WebPAM PRO is used for administration and management of the Pegasus R4 R6 SUMMARY OF THE SETUP PROCEDURE The setup process for Windows is summarized below 1 Goto the Promise website and download the driver and software used for the Pegasus Connect the Pegasus R4 R6 to your Windows computer with a Thunderbolt cable Connect the power cord and power on the Pegasus R4 R6 Install the PROMISE RAID Controller driver from the downloaded files Install WebPAM PRO from the downloaded files a ae S amp S YL Launch WebPAM PRO and format the Pegasus R4 R6 Pegasus R4 R6 Windows Installation Guide PACKING LIST Check the shipping package to make sure you have the following items Pegasus R4 or Pegasus R6 Quick Start Guide Hard disk drives four in R4 six in R6 e Power cord Important You mu
12. er only Exhibit A the PROMISE LICENSE AGREEMENT annlies accept the terms of the license agreement do not accept the terms of the license agreement You are informed that the driver has been installed successfully Click on Finish to continue InstallShield Wizard Complete The InstallShield Wizard has successfully installed Promise Pegasus RAID Controller Driver Click Finish to exit the wizard Pegasus R4 R6 Windows Installation Guide 4 A message prompt appears informing you that a system restart is necessary the Yes want to restart my computer now option is selected by default Click OK to restart now otherwise choose the No option and restart later The R4 R6 cannot be used until you reboot the computer The diver install or remove must reboot US Do you want to continues Yes want to restart my computer now C No wall restart my computer later 10 Promise Technologies STEP 5 INSTALL SOFTWARE Follow the instructions in this section to complete the installation of the R4 R6 on your Windows computer You need to install WebPAM PRO software used for device management and administration Locate the Installation program file downloaded previously in Step 1 and follow the instructions in the InstallShield menu to install WebPAM PRO 1 Double click on the zipped file for installing WebPAM PRO the file name begins with PegasuSRAID_WebPAM_PRO followed by the version
13. eway Micron NEC Fujitsu or others that may include a PROM BE controller Mothe oards which have an embedded PROMISE controller If you have pii chased any of the products listed above please contact the vendor from whom you purchased th broduct for technical support If you want to ownload materials of legacy products please click the following Legacy Product Downloads L eqasus RAID Storaqe wit Peqasus R4 v y No Compatibility 4 Installation Guides Pegasus R4 R6 Windows Installation Guide Connect THE R4 R6 To your WINDOWS COMPUTER STEP 2 Insert one end of a Thunderbolt cable into the Thunderbolt port on the R4 R6 and connect the other end of the cable to a Thunderbolt port on your computer Make sure the cable connector is oriented correctly to the port on both the R4 R6 and the computer It should fit easily in place when correctly positioned TEN 9 ee us Promise Technologies Step 3 Power On Pecasus R4 R6 Follow these steps to connect the power cord and power on the Pegasus R4 R6 1 Attach the power cord on the back of the Pegasus R4 R6 unit See page 4 to see an illustration of the back of device 2 Plug the other end into a power source 3 Press the Power Button See illustration of front of device below You will observes the that the Power Button LED turns orange It takes about 30 seconds to boot the Pegasus R4 R6 unit When fully booted The
14. ical Drive amp Wizard Alias Status Capacity RAID Level Stripe Cache Policy SJ Disk Array 0 Synchronizing 20TB RAID5 128 KB ReadAhead WriteBack 0 View Settings Check Table Locate Delete Format Open 4 Logical Drive 8 Spar e Drive m The formatting options appear in anew menu You can type in a different name for the Volume or leave the default PromiseRAID Most users should use the Partition Type set to the default GPTFormat The other Partition Type option MBRFormat master boot record does not support Logical Drives greater than 2 TB The Format Type is set to NTFS the standard Windows file system Click Format to start formatting the array PROM ISK Wave Service Report Global Management 3 Help Contact Us About Logout TECHNOLOGY INC Storage amp Wizard 4 Disk Array ID Alias Status Capacity RAID Level Stripe Cache Policy Array ID 4 Logical Drive 3 7 Format Spare Drive Partition Type GPTFormat V Format T ype NTFS Cancel 21 Pegasus R4 R6 Windows Installation Guide 6 In order to safeguard against unintended changes to the RAID setup or file system the Pegasus R4 R6 requires that you confirm your decision to begin formatting the drives To continue formatting type confirm in the space provided and click on the Confirm button 9 Format Logical Drive WARNING ALL DATA on the logical drive will be
15. izard Create Logical Drive 3 Disk Array Capacity RAID Level Stripe Cache Policy Array ID ae 3 Logical Drive 0 Synchronizing 20TB RAID5 128KB ReadAhead WriteBack 0 wo Done Internet Protected Mode On Ar Q10 v 16 Promise Technologies The formatting options appear in anew menu You can type in a different name for the Volume or leave the default PromiseRAID Most users should use the Partition Type set to the default GPTFormat The other Partition Type option MBRFormat master boot record does not support Logical Drives greater than 2 TB The Format Type is set to NTFS the standard Windows file system Click Format to start formatting the array PROMISE I TECHNOLOGY INC Partition Type GPTFormat v Format Type NTFS E Done Internet Protected Mode On Ar Q10 vr In order to safeguard against unintended changes to the RAID setup or file system the Pegasus R4 R6 requires that you confirm your decision to begin formatting the drives To continue formatting type confirm in the space provided and click on the Confirm button D Format Logical Drive WARNING ALL DATA on the logical drive will be LOST Please type CONFIRM to verify that you want to delete this logical drive confiem oo x Confirm Cancel 17 Pegasus R4 R6 Windows Installation Guide 7 When the array is finished formatting Windows will alert you that a New Volume has been installe
16. number The InstallShield Wizard for WebPAM PRO appears Click on Next to begin installation Welcome to the InstallShield Wizard for WebPAM PRO The InstallShield Wizard will install WebPAM PAO on your computer To continue click Next 11 Pegasus R4 R6 Windows Installation Guide 2 The License Agreement appears Click to select the accept the terms of the license agreement option if you accept and click on Next to continue License Agreement Please read the following license agreement carefully DEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terns of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions IF you do not agree to the terme of this Agreement promptly return the unopened package Please also note IF pou are an OEM the complete LICENSE AGREEMENT applies If you are an End User only Exhibit 4 the PROMISE LICENSE AGREEMENT applies accept the terms of the license agreement I da not accept the terme of the license agreement InstallShield 3 Choose where to put the software on your computer Click Browse to choose a specific location or click Next to accept the default destination Click Next to continue Choose Destination Location Select folder where setup will install files Setup will install
17. ps webpampro h WebPAM PRO Apps ty Settings k Files bo Bing Finance Games Internet Explorer Mail me Maps xs Music Locate in Program Files folder Copy Delete Rename New Properties fold g BE Invert select pboard ganiz V pe M Computer gt Win8_x64 C gt Program Files x86 Promise WebPAMPRO v6 Search WebPAM PRO a u Win8_x64 C A Name Date modified Type Size db Intel 5 J apache 5 14 2013 2 09PM Filefolder db PerfLogs aoe I Ji web 5 14 2013 2 08PM File folder ab Program Files ea teas RER webpampro 12 12 2012 5 04PM Icon 67 KB 4h Program Files x86 NS _ ER 2 ZU webpampro 4 3 2013 10 34 AM Internet Shortcut KB W Common Files Intel ry Internet Explorer Microsoft NET l amp Mozilla Firefox D Mozilla Maintenance Service 4 amp Promise Promise Pegasus RAID Controller Driver a WebPAM PRO ad apache di web amp Windows Defender gt Windows Mail p Windows Media Player J Windows Multimedia Platform p Windows NT WT Windows Photo Viewer WT Windows Portable Devices db Users db Windows 4items 2 33 PM 5 14 2013 a i fl 0 19 Pegasus R4 R6 Windows Installation Guide 2 The login page appears The User Name and Password used for logging in is the same as the Windows OS user login user name and password Type your Windows User Name and Windows Password and click the Login button p ROMISE ECHNO
18. st obtain at least one Thunderbolt cable The Pegasus R4 R6 unit does NOT ship with Thunderbolt cables Promise Technologies HARDWARE This section provides a brief introduction to the hardware of the Pegasus R4 and R6 The R6 is taller since it has two more hard disk carriers For the purpose of installation they are nearly identical Pegasus R4 front view The R6 is similar Power Button LED Drive Carrier Thunderbolt Link LEDs Drive Power Status LED FY Drive Activity LED Pegasus R4 R6 Windows Installation Guide q O U O ap O ap G w ap U U Be J OL oO I e9 O e gt ie ap ta Qe 2 U ie ap Soe ue lt the R4 and R6 are identical i e near the top and left of center The power connection is in the lower right corner on both devices Pegasus R4 back view The R6 is similar Cc L oO SE a 6 O Thunderbolt Ports Promise Technologies INSTALLATION Follow the installation steps to setup and begin using the Pegasus R4 or Pegasus R6 STEP 1 DOWNLOAD SOFTWARE AND DRIVER Follow these instructions to download the software and driver installation files for Windows from the PROMISE website 1 Goto the PROMISE website www promise com and click on Support in the banner at the top of the web page scroll down to Downlo
19. summary of the device status First you need to format the file system for the Pegasus R4 R6 Sf Save Service Report Global Management Help Contact us About Logout SOY 1 De TECHNOLOGY INC Per amp Model Pegasus R6 Device Severity Time Description Background activities are LD0 Info May 9 2013 16 23 25 Synchronization is resumed 3 running Ctrl 1 Info May 9 2013 16 18 06 The system is started Ss Physical Drive SEP1Enc1 Info May 9 2013 16 18 06 SEP is found S disk Array J Looicalprve Spare Drive O ci Device Number Present gt Power Supply Unit Controllers 1 Fan u Disk Arrays 1 I anies Nrivao 4 v i Double click to change security settings ext Done Internet Protected Mode On y vr 100 gu a iiioo fn u 4 Click on the Storage menu tab near the top of the menu Then click on the Logical Drive menu button to view the Logical Drive menu Notice in the middle of the menu a description of the RAID array that is already setup The default setup is a RAID 5 using all the hard disks If you want to change this please see the user manual Otherwise to begin using the Pegasus R4 R6 right away click on the Format button to begin the formatting procedure PROMISE save Service Report Global Management jg Help ContactUs About Logout TECHNOLOGY INC N j u Dee 173 h a WS Storage nn amp W
20. ual DO NOT use the Windows Disk Manager to change the RAID on the Pegasus R4 R6 Any changes to the RAID array must be done using WebPAM PRO Follow the instructions below for the Windows OS you are running e Windows 7 users see Format Pegasus R4 R6 with Windows 7 on page 15 e Windows 8 users see Format Pegasus R4 R6 with Windows 8 on page 19 14 Promise Technologies Format Pecasus R4 R6 with Winpows 7 Windows 7 users follow the steps listed below to launch Web PAM PRO and format the RAID 1 To launch WebPAM PRO from the Windows desktop double click on the WebPAM PRO icon located your Program Files folder The path is Program Files gt Promise gt WebPAM PRO gt WebPAM PRO WebPAM PRO WebPAM PRO Help and Support Shut down rues E o S Bieta 2 The login page appears The User Name and Password used for logging in is the same as the Windows OS user login user name and password Type your Windows User Name and Windows Password and click the Login button NIT x Favorites 2 Suggested Sites v El Web Slice Gallery Promise WebPAM PRO Mr mm v Pager Safety Toolsy P 0J7 1 D ECHNOLOGY INC WebPAM PRO Internet Protected Mode On Ar 100 15 Pegasus R4 R6 Windows Installation Guide 3 After logging in the WebPAM PRO Dashboard menu appears Use this menu later to view a
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