FAQs - ETS
Contents
1. E TOEFL ss HOBSONS FREQUENTLY ASKED QUESTIONS ABOUT USING THE TOEFL SEARCH SERVICE NEW USERS asad ale Who can use this service What are the fees in U S currency How do I create a new account How do I find my institution code How long does it take to approve a new account PASSWORD HELP 6 7 8 What if I m having a problem with my login attempt How do I change my password Why do I need to change my password every 90 days VOLUME PROJECTIONS ORDERS 9 What is a volume projection 10 How do I change my primary shipping address 11 How do I create a volume projection and place an order 12 How do I select more than one criterion within a section when performing a volume projection 13 How do I sort my choices from the Select Values pages to help me get all the results I need 14 What search criteria should I select 15 How do I target a search using geographic information 16 How can I increase the number of prospects in my projection order 17 How long does it take to receive results when testing a volume projection 18 What if my volume projection resulted in zero names found 19 How long will it take to receive my order 20 What is a recurring order 21 Does the system de duplicate the results of recurring rerun orders 22 How do I schedule a recurring order 23 Are email addresses provided for search registrants OTHER 24 What kind of2. information does the TOEFL Search Service User Manual contain 25 What are TOEFL score bands 26 How do I contact Customer Support at Hobsons for the TOEFL Search Service 27 Where can I get more information about TOEFL tests and services 28 Where can I get more information about increasing the effectiveness of my student recruitment efforts E TOEFL ss HOBSONS 1 Who can use this service Institutions eligible to participate in the TOEFL Search Service include accredited undergraduate and graduate institutions that have established a Designated Institution Code with ETS If your institution currently receives TOEFL test scores the institution code you were assigned will also be used for the TOEFL Search Service If your institution is not a TOEFL score recipient please complete and submit the appropriate online form on the TOEFL website at http www toeflgoanywhere org asu search institutions add call TOEFL Code Control at 1 609 771 7091 or email codecontrol ets org Top of Page 2 What are the fees in U S currency e The annual participation fee is 250 which is added to your first purchase once per subscription year The subscription year is based on a rolling calendar This means your next annual participation fee will not be due until the first order placed at least 365 days after your last fee was assessed e There is a 43 charge per name pulled from the database per order e No fees are assessed u
3. lude search registrants who do not have email addresses Top of Page What kind of information does the TOEFL Search Service User Manual contain The TOEFL Search Service User Manual provides details on customer assistance creating an account creating volume projections ordering customizing your results and more Top of Page What are TOEFL score bands TOEFL test scores have been grouped into score bands in order to be used as search criteria While TOEFL score bands can be used to build custom mailing lists neither score band data nor individual test score data will be included in the output file format Top of Page How do I contact Customer Support at Hobsons for the TOEFL Search Service Call 1 513 924 3333 Email toeflsearch hobsons com Fax 1 513 924 3273 Click on the green help icon on the right during scheduled support hours from the TOEFL Search home page at https toeflsearch ets org Top of Page Where can I get more information about TOEFL tests and services Please visit www ets org toefl Top of Page Where can I get more information about increasing the effectiveness of my student recruitment efforts Please contact Customer Support at Hobsons at toeflsearch hobsons com Top of Page
4. n will require you to Select Values in order to filter through the database When you click on Select Values a new page opens which displays your selections alphabetically by name Click on the arrow to the right of the word Name in order to sort the column in ascending or descending order Alternately click on Value to sort the criteria by the value column For example sorting values in ascending order when selecting Desired field of study major allows you to group major fields of study and make it easier to identify registrants who meet your recruitment criteria See the User Manual for additional details Top of Page Powered by E TOEFL ss HOBSONS 14 15 16 17 18 What search criteria should I select Make selections that will help focus your recruitment efforts If you select all of the choices available within a criterion it will slow down the query and it will take longer for you to get your results For example if gender is unimportant to your recruitment efforts do not use gender in your search In order to remove an unwanted search criterion in your volume projection simply select the remove icon to the right of the unwanted selection If you are at the top level within a criteria the default setting for your search select the blank line above the drop down choices to remove the criteria from your volume projection Top of Page How do I target a search using geographic i
5. nformation Only one search criterion is allowed in this section We recommend that you select the smallest geographic area that would fulfill the purposes of your search and then widen that area in order to receive the number of student leads that you desire Top of Page How can I increase the number of prospects in my projection order Selecting no criteria in a selection is the same as selecting all of the options available Review your criteria and be careful how you narrow your search Always keep in mind that answers are optional and adding more individual selections will add names to your results If you continue to get a low count for a volume projection contact Customer Support at 1 513 924 3333 or toeflsearch hobsons com Top of Page How long does it take to receive results when testing a volume projection The time it takes will depend upon your search criteria but it should not be more than a few minutes If the projection takes longer than ten minutes click the Stop button on your web browser Then click the Test button in to run the projection again If you need assistance please contact Customer Support at 1 513 924 3333 or toeflsearch hobsons com Top of Page What if my volume projection resulted in zero names found Most likely your search is too restrictive or you have conflicting search criteria Consider changing your criteria Please call Customer Support at 1 513 924 3333 for suggestio
6. ns Top of Page E9 TOE F L Search Service HOB S O N S 19 How long will it take to receive my order Orders are typically available within two hours after the order is placed To check the status of your order login to your account and select the Order Results link If the order is not there and it has been two hours since you placed your order contact Customer Support at 1 513 924 3333 or toeflsearch hobsons com Top of Page 20 What is a recurring order The recurring order feature allows you the option of scheduling orders to recur rerun weekly monthly yearly or at a specific time in the future You can use an existing order projection to create a recurring order If you provide us with a single or blanket purchase order that covers the cost of your recurring orders we will automatically send your TOEFL Search Service output on the schedule that you have specified You may also create a recurring order with a credit card The system prevents duplication of output so that you only receive the names that were added to or modified since the last time the recurring order was run Top of Page 21 Does the system de duplicate the results of recurring rerun orders The TOEFL Search Service employs an algorithm that tracks the test registrants you have previously purchased The system automatically removes duplicates based on that process The only time you will receive a name more than once is when the test registrant u
7. ntil the first order is submitted through the user interface Top of Page 3 How do I create a new account Click on the Create an Account link from the login page You will need to read and accept the Terms and Conditions of Use to create a new account and use the Service You will be prompted to provide some basic information such as your name your institution email address and mailing address There is no fee to create an account Top of Page E9 TOE F L Search Service HOB S O N S gt 4 How do I find my institution code The Create New Account page allows you to search for your institution s code If you are unable to find your institution code try leaving out common words such as university college institute and words like the of and at etc For instance if searching for Ohio State University try using only the keywords Ohio or Ohio St If you still cannot find your institution code please contact Customer Support at 1 513 924 3333 or toeflsearch hobsons com Top of Page How long does it take to approve a new account It takes one to three business days to approve your account and send your username and password via email If you haven t received your username and password after three business days please contact Customer Support at 1 513 924 3333 or toeflsearch hobsons com Top of Page What if I m having a problem with my login attempt Your username and password a
8. p of Page How do I create a volume projection and place an order From the My Searches section of the home page click on Create a new volume projection Select only the criteria from the search criteria groupings that will help you narrow your search Enter the Date Registered Range for the search registrants you desire Indicate whether you want to exclude examinees whose TOEFL scores were sent to your institution or search registrants who do not have an email address Enter a name and description for your Volume Projection and then click on Test to see approximately how many registrants are found At this point you can modify your criteria save and place the order or cancel your order If you choose not to place an order immediately we recommend that you click on Save and Place Order Later This will allow you to access the volume projection at a later date and save you the time of having to reenter all of your selections Refer to the Search Service User Manual for additional information Top of Page How do I select more than one criterion within a section when performing a volume projection Select the New Row link to the right of each criterion section and choose your search attribute from the drop down list Click Select value to add from the selection choices Top of Page How do I sort my choices from the Select Values pages to get all the results I need When building your volume projection each criterio
9. pdates their email address Top of Page 22 How do I schedule a recurring order A recurring order cannot be processed until a single order has been placed during the initial subscription year In subsequent subscription years if you are using a recurring order from the previous subscription year the system will recognize that your recurring order is still in effect and will send you only the updated names since your last purchase If this is the case you will be charged the US 250 annual participation fee on the first recurring order of the subscription year Recurring orders are valid for as long as they are scheduled in the system If you need to cancel a future recurring order select View Orders from the home page or select Orders from the navigation bar From the orders navigator find the appropriate order you wish to cancel and select the X icon to the left of the recurring order schedule This will remove the schedule and cancel the order Orders must be canceled before the day they are scheduled to be processed If you need additional information please contact Customer Assistance at 1 513 924 3333 or toeflsearch hobsons com Top of Page E9 TOE F L Search Service HOB S O N S 23 24 25 26 27 28 Are email addresses provided in the search results Yes if the registrant has chosen to provide one If you plan to only conduct an email marketing campaign you can choose to exc
10. re case sensitive If you are not logging in for the first time please make sure you are using the most recent password for your username If you still cannot log in click Forgot Password on the login page and indicate your email and the username you used to establish the account Select Send and a new password will be immediately emailed to you Top of Page How do I change my password Once logged into the TOEFL Search Service select View Edit Account Info from the My Account section of home page Click on the Change Password link toward the bottom of the page You will be prompted to enter your current password and select a new one Please note that the password must be eight or more characters and contain uppercase lowercase and numeric characters Top of Page Why do I need to change my password every 90 days For security reasons we require that all passwords be changed every 90 days Top of Page What is a volume projection A volume projection is the number of results that meet your selected criteria You can create as many volume projections as needed before you make a purchase Top of Page Powered by E TOEFL ss HOBSONS 10 11 12 13 How do I change my primary shipping address Once you are logged into the TOEFL Search Service from the My Account section of the home page click View Edit Account Info to review your shipping information Make the necessary changes and click Save To
Download Pdf Manuals
Related Search