IVR User Manual - Oracle Documentation
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1. including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate failsafe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing This software or hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporation and its affiliates will not2. 000009720 000000033860 000000055756 000000055772 000000055798 000000055814 000000064477 IZ IZ fiz fiz fiz fiz fiz iz fiz jiz jiz fiz jiz iz Iz IZ Iz IZ Record Details se Input By Authorized By Last Mnt Date Last Mnt Action Authorized ok close clear Link the account for which TIN has to be generated Click the Ok button 10 The system displays the Record Added Authorisation Pending Click Ok to Continue Click the OK button 11 The IVR TIN is generated one the record is authorised 17 ORACLE ORACLE Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon East Mumbai Maharashtra 400 063 India Worldwide Inquiries Phone 91 22 6718 3000 Fax 91 22 6718 3001 www oracle com financialservices Copyright 2005 2013 Oracle and or its affiliates All rights reserved Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosu
3. ORACLE Oracle FLEXCUBE Core Banking IVR User Manual Release 5 1 0 0 0 Part No E57304 01 September 2014 IVR User Manual September 2014 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon East Mumbai Maharashtra 400 063 India Worldwide Inquiries Phone 91 22 6718 3000 Fax 91 22 6718 3001 www oracle com financialservices Copyright 2014 Oracle and or its affiliates All rights reserved Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the programs including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inherently dangerous applications
4. The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing This software or hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services Hardware and Software Po ORACLE o Engineered to Work Together 19 ORACLE
5. be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services ORACLE IVR User Manual Table of Contents NP TT A A V IE A POV ITEL O 4 A O PT A A mre ee cio 6 2 1 TBS01 TBS Bank Params MANENANCE ovni in vena kk ae ek ika 7 2 2 TBS02 TBS Acquirer Pos ID Mainienainee sanreneniaiaa na aei 11 ts Wa VR VIN BENA an reji ena Pe ai N alj esa prena aR 14 ORACLE Preface 1 Preface 1 1 Intended Audience This document is intended for the following audience Customers e Partners 1 2 Documentation Accessibility For information about Oracle s commitment to accessibility visit the Oracle Accessibility Program website at http www oracle com pls topic lookup ctx acc amp id docacc 1 3 Access to OFSS Support https support us oracle com 1 4 Structure This manual is organized into the following categories Preface gives information on the intended audience It also describes the overall structure of the User Manual Chapters are dedicated to individual transactions and its details covered in the User Manual 4 ORACLE Preface 1 5 Related Information Sources For more information on Oracle FLEXCUBE Core Banking Release 5 1 0 0 0 refer to the following documents e Oracle FLEXCUBE Core Banking Licensing Guide 5 ORACLE IVR 2 IVR 6 ORACLE TBSO1 TBS Bank Params Maintenance 2 1 TBSO1 TBS Bank Params Maintenance Using
6. ch codes need to be maintained Transactions that occur through TBS channel are dependent on these parameters Definition Prerequisites e BAMO3 Branch Master Maintenance Modes Available Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add TBS acquirer POS ID 1 Type the fast path TBSO2 and click Go or navigate through the menus to Global Definitions gt Channels gt TBS Acquirer Pos ID Maintenance 2 The system displays the TBS Acquirer Pos ID Maintenance screen TBS Acquirer Pos ID Maintenance TBS Acquirer Pos ID Maintenance Acquirer Institution Id fs TBS Identification Code Channel Number Originating Branch Code Record Details _ Input By er O ae Pye yin z ray 5 O add O modify O Delete O cancel O Amend Authorize 11 ORACLE Field Description Field Name TBSO2 TBS Acquirer Pos ID Maintenance Description Acquirer Institution Id TBS Identification Code Channel Number Originating Branch Code Mandatory Numeric 11 Type the acquirer institution ID The institution ID is allotted to the bank by the central bank or the governing body for non branch channels like TBS ATM and POS Mandatory Alphanumeric 15 Type the TBS identification GL code This is a unique identification code for a particular ETBI that is installed in the bank There co
7. elephonic identification number TIN of the customer The customer can request TIN on IVR If the customer has multiple accounts the accounts which has to be linked to TIN can be specified Definition Prerequisites e 8053 Customer Addition Modes Available Add Modify Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add IVR TIN request 1 Type the fast path TBSO3 and click Go or navigate through the menus to Global Definitions gt Channels gt IVR TIN Request 2 The system displays the IVR TIN Request screen IVR TIN Request IVR TIN Request Customer Information Search Criteria Customer Short Name Search String Ic ID Full Name Short Name _ Account Linkage Issue Reissue TIN Accounts Linked Record Details _ Input By Oana O Amend O Authorize Inquiry 14 ORACLE Field Description Field Name TBSO3 IVR TIN Request Description Search Criteria Search String Full Name Mandatory Drop Down Select the criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a custome
8. ll name of the customer 15 ORACLE Field Name Short Name TBSO3 IVR TIN Request Description Display This field displays the short name of the customer Column Name Description Account Linkage Issue Reissue Display TIN Accounts Linked Account No Account Relation Module Link Y N ad This field displays the issuance status of the TIN Display This field displays the account number of the selected customer Display This field displays the customer account relation Display This field displays the account type Toggle Click the toggle status to change the value to Y to link the account for TIN generation By default the system displays the value as N Click the Add button Select the search criteria from the drop down list Type the search string press the lt Tab gt key The system displays a list of customer s that match the search criterion Select the customer from the pick list The customer details are displayed in the screen 16 ORACLE TBSO3 IVR TIN Request IVR TIN Request IVR TIN Request Customer Information Search Criteria Custome Search String 600045 Ic 3 ID Full Name DI SOFA pg Short Name Account Linkage Issue Reissue TIN 900000004325 000000004341 000000004440 000000004465 000000004473 000000004861 000000004887 Accounts Linked 000000004911 000000009621 000000009670 000
9. r based on the criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or ID can be entered The system displays the pick list of all those customer s having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the fu
10. r non branch channels like TBS ATM and POS Mandatory Alphanumeric Five Type the funds appropriation sequence This field denotes the sequence in which the transaction amount should be appropriated while debiting the account The options are e S Sweep in e O Overdraft e V Overline e A Advance against unclear funds e T Temporary Overdraft Click the Add button Type the bank code and press the lt Tab gt key 5 Enter the required information in the other fields 9 ORACLE TBSO1 TBS Bank Params Maintenance TBS Bank Params Maintenance 100031800 Allow Funds Transfer Across Customers REC Levy Issuer Fee Online Acquirer Institution Id 1111 Funds Appropriation Sequence OSA Record Details Fe By SS Click the Ok button 7 The system displays the message Record Added Authorization Pending Click Ok to Continue Click the OK button 8 The TBS bank parameters are added once the record is authorized 10 ORACLE TBSO2 TBS Acquirer Pos ID Maintenance 2 2 TBSO2 TBS Acquirer Pos ID Maintenance Using this option you can maintain the various ETBI IDs the channels that originate from these ETBIs and the originating branch code for a particular ETBI In a centralized TBS environment the branch code is unique In case of multiple Switches that accept TBS requests where all switches are catered to by different branches the respective bran
11. re modification and adaptation of the programs including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate failsafe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or de compilation of this software unless required by law for interoperability is prohibited TBSO3 IVR TIN Request
12. this option you can define the bank level global definitions related to TBS Telephone Banking Service transactions and decides whether funds transfer across customers can be permitted for TBS transactions or not Transactions that are happening through TBS channel are dependent on these parameters Normally transaction fee issuer fee is charged by the switch for the TBS transactions If the Levy Issuer Fee Online check box is selected this fee will be debited online with the original transaction amount Definition Prerequisites e BAMO3 Branch Master Maintenance e GLMO02 Chart of Accounts Modes Available Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add TBS bank parameters 1 Type the fast path TBSO1 and click Go or navigate through the menus to Global Definitions gt Channels gt TBS Bank Params Maintenance 2 The system displays the TBS Bank Params Maintenance screen 7 ORACLE TBSO1 TBS Bank Params Maintenance TBS Bank Params Maintenance Bank Code Bank Parameters Acquirer Fee GL Issuer Fee GL Funds Appropriation Sequence Acquirer Institution Id j Allow Funds Transfer Across Customers Levy Issuer Fee Online _ Record Details Field Description Field Name e yn ZS JO Amend O authorize Inquiry Description Bank Code Bank Parameters Acq
13. uirer Fee GL Allow Funds Transfer Across Customers Mandatory Numeric Five Type the bank code of the bank for which global ATM definitions should be maintained Each code uniquely identifies a different bank Mandatory Numeric 10 Type the acquirer fee GL code This GL account will be credited for fees on transactions done by banks which act as Acquirer institutions Optional Check Box Select the Allow Funds Transfer Across Customers check box if you want to allow the transactions involving funds transfer across different customers 8 ORACLE Field Name Issuer Fee GL Levy Issuer Fee Online Acquirer Institution Id Funds Appropriation Sequence TBSO1 TBS Bank Params Maintenance Description Mandatory Numeric 10 Type the issuer fee GL code This GL account will be credited for fees on transactions done through the Bank s ATM network Optional Check Box Select the Levy Issuer Fee Online check box if you want to debit the issuer fees online simultaneously along with the transaction Issuer fees is normally passed on by the switch ETBI on which the ATM TBS runs Issuer fees is included in the message that is passed on by the switch ETBI and gets debited online with the original transaction amount provided this flag is checked Mandatory Numeric 11 Type the acquirer institution Id The institution ID is allotted to the bank by the central bank or the governing body fo
14. uld be multiple ETBIs in the same bank which are serviced by different branches Mandatory Numeric Eight Type the channel number pertaining to the TBS Identification Code Channel number refers to the various ports on the ETBI from where multiple service call lines originate There could be multiple channels originating from the same ETBI Mandatory Drop Down Select the originating branch code from the drop down list The originating branch code refers to the branch through which the TBS transactions would be routed to the respective branches In practical scenarios where all TBS operations are centralized the branch code would be unique However if there are multiple switches that accept TBS requests all catered to by different branches the respective branch code should be maintained 3 Click the Add button 4 Type the acquirer institution ID and press the lt Tab gt key 5 Enter the required information in the other fields 12 ORACLE TBSO2 TBS Acquirer Pos ID Maintenance TBS Acquirer Pos ID Maintenance Originating Branch Code HO Record Details te By 7 Add i 6 Click the Ok button 7 The system displays the message Record Added Authorization Pending Click Ok to Continue Click the OK button 8 The TBS acquirer POS ID is added once the record is authorized 13 ORACLE TBSO3 IVR TIN Request 2 3 TBSO3 IVR TIN Request Using this option you can generate t
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