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1. If any of the items are missing or damaged please contact your dealer immediately Overview The IONT Drive is yet another innovative FireWire Hi Speed USB 2 0 solution developed by IOGEARG The ION Drive offers a complete high speed storage solutions at the fraction of the cost of other external Hard Drives Setup is fast and easy Simply plug in the drive install the software and you re ready to go The ION Drive offers a feature rich interface complete with the latest in Hi Speed technology IOGEAR brings FireWire and the next generation of USB to your computer You will enjoy the convenience and reliability tnat has made these two technologies an industry standard when it comes to connecting multiple high tech peripheral devices FireWire also known as Sony s iLink or IEEE1394 developed by Apple Computer Inc is the latest connectivity standard for high speed digital devices like DV Camcorders Firewire amp has a data transfer rate up to 400Mbps Megabits per second and allows you to connect up to 63 separate devices simulta neously USB 2 0is the next generation of USB connectivity providing additional bandwidth thus broadening the range of peripherals that may be attached to your computers USB 2 0 allows you to move data at a blazing rate of 480 Mbps Megabits per second Hi Speed USB 2 0 is fully backward compatible with the first generation of USB devices With the increase in speed USB 2 0 offers increased functiona2. www download com Seagate Trouble Shooting Tip Set up the jumper on the Seagate drive to the SLAVE position Setting up your drive If for some reason you need to re partition your IONTM drive you will need to keep in mind that Windows limits the partition size that can be created through the USB interface to roughly 30GB when using the FAT32 file system If you have Windows 2000 or XP you can format the drive with NTFS which has no limit on the partition size Compatibility Note FAT32 is compatible with Windows 98 98SE ME 2000 amp XP NTFS is only compatible with Windows 2000 amp XP Contacting IOGEAR Service Support If you are still experiencing problems using your IOGEARO ION Drive please follow the directions on pg 32 on how to contact IOGEAR s Service Support department for your technical support needs 9 Technical Support To help IOGEARO customers obtain the highest level of performance from their ION Drive IOGEAR amp Service Support team is available to answer your technical questions Do not hesitate to call if you are having trouble getting your drive to work correctly Service Support can be reached at IOGEAR from 8am to 5pm Pacific Standard Time Monday through Friday or at the following address 23 Hubble Drive Irvine CA 92618 You may also reach us online at www iogear com support 24 hours a day Please be ready to give a brief description of the problem and what you were doing when the proble
3. inaccuracies or errors that may appear in this document Reproduction in whole or part without permission is prohibited Table of Contents Package Cont ion 02 Sli A e ono P 03 i us p O 04 ate cem 05 Introductions 4 sinse 06 Pictorial 08 Installation of Hard Drive ci iter MN PP MIMI rri Listo t ip iia 10 ION Drive 18 Installation of ION Drive Software PC sse tenete tette terere entrent 2 Installation of ION tenete teen 24 Device Removal 26 Driver Removal 27 Care amp Handling ret eet ree ned ome nane aste n te EO ksam 29 Trouble SHOOTING RC 30 Technical Supports itcr Geri tds 32 AAA oo on OO 33 SPCCHICALIONS D 34 Radio amp TV Interference Statome rresiaren aeeiiaii arre 35 Rick 36 Package Contents This package contains 1 3 5 Combo ION Drive 1 Hi Speed USB 2 0 Type A to B Cable 1 FireWire 6 pin 6 pin Cable 1 IOGEARO Installation CD 1 Power Adapter 1 User Manual 1 Warranty Registration Card
4. speed devices to take full advantage of the bandwidth and reliability offered by the new technologies Introduction This manual contains information on the installation and capabilities of your new COMBO ION Drive In sections of the manual where sequential steps are listed each action is listed with no indentation Additional text is included but indented to further explain each of these actions A glossary has been added at the end of the manual so you may look up unfamiliar terms A few things should be mentioned before explaining the installation procedure All IOGEARG ION drives are tested before they are shipped The connectors on a FireWire and Hi Speed USB 2 0 cable designed in such a way as to prevent plugging the cable in upside down backwards or into a different type of connector Attime of print most computers do not have Hi Speed USB 2 0 capabilities To ensure optimum compatibility please make sure your computer is USB 2 0 compatible or has had a USB 2 0 upgrade card added to your computer system Pictorial Introduction Front View UN gt 3 4 ki 2 On Off Switch ES A 3 The IOGEAR Logo a mark of quality i Va E i 1 Power Light Pictorial Introduction Back View x 1 FireWire 6 pin port 2 Hi Speed USB 2 0 B port 3 Power Port Installation of Hard Drive If you purchased the enclosure model GHE1350 please follow these instructions to install your 3 5 Hard Dis
5. 3 5 COMBO ION Drive Hi Speed Portable Extemal Hard Drive User Manual Q nuzEAIm Thank you for purchasing IOGEAR s ION Drive one of the sleekest and fastest Hi Speed portable external Hard Drives on the market IOGEAR only manufactures high quality storage devices so we are sure you will be satisfied with your purchase IOGEARG is dedicated to customer service and satisfaction and wishes you the best with your new ION drive To better serve you IOGEARQ offers an array of additional USB 2 0 USB FireWire KVM and other peripheral products For more information or to purchase additional IOGEARO products visit us atwww IOGEAR com We hope you enjoy using your ION Drive yet another first rate connectivity solution from IOGEAR O 2003 IOGEAR All Rights Reserved PKG M0042 IOGEAR the IOGEARO logo ION are trademarks or registered trademarks of IOGEARO Inc Microsoft and Windows are registered trademarks of Microsoft Corporation IBM is a registered trademark of international Business Machines Inc MAC Macintosh Apple are registered trademarks of Apple Computer Inc All other brand and product names are trademarks or registered trademarks of their respective holders IOGEARO makes no warranty of any kind with regards to the information presented in this document All information furnished here is for informational purposes only and is subject to change without notice IOGEARG assumes no responsibility for any
6. Add Remove Programs Driver Removal Step 3 Step 4 The Add Remove Programs Properties will Click on OK when the system ask you if you want to appear Select TPP Storage Driver then click removedriver Add Remove Step 5 After the removal of the driver select Restart Computer and click on Finish Care amp Handling Your IOGEARG storage device is a high performance FireWire Hi Speed USB 2 0 HardDrive ION Drive The head that reads the information on the disk is a fragile piece of technology Therefore care must be taken not to bump the ION Drive while it is operating Care must also be taken not to bump the ION Drive excessively when the drive is turned off To insure maximum reliability of the ION Drive please follow the guidelines listed below DONOT block the air circulation around the vents of the drive DO NOT move or bump the drive while it is operating DO NOT open the drive case for it will VOID your WARRANTY Keep all cables out of isles and off desktops where they can be hooked and pulled Keep the drive firmly secured in the shipping container when shipping the drive Keep the environment around the drive clean and free of excessive dust and chemicals Use a damp cloth to clean the drive NEVER put cleansers directly on the drive case Use surge protectors with the drive DO NOT expose the ION Drive to extreme temperatures DO NOT exp
7. ITY FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT DISK OR ITS DOCU MENTATION EXCEED THE PRICE PAID FOR THE PRODUCT The direct vendor makes no warranty or representation expressed implied or statutory with respect to the contents or use of this documentation and especially disclaims its quality performance merchantability or fitness forany particular purpose The direct vendor also reserves the right to revise or update the device or documentation without obligation to notify any individual or entity of such revisions or updates For further inquires please contact your direct vendor Q IOGEAR Contact info 23 Hubble Irvine CA92618 P 949 453 8782 F 949 453 8785 www iogear com
8. ac OS Please refer to page 22 after completing the instructions on pages 20 and 21 Step 1 Plug the USB Type B connector into the back of the ION Drive Step 2 Plug the Power Adapter into the back of the ION Drive You must connect the power adapter in order to utilize the drive 6 Hi Speed USB 2 0 Installation Cont Step 3 Plug the USB Type A connector into your computer s USB 2 0 Port Step 4 Plugthe power adapter into a surge protector Step 5 Once complete turn the ION Drive and your computer on Your computer will automatically identify the ION Drive and load all necessary drivers Installation of ION Drive Software PC For Windows 98SE Users Only Step 1 Once the ION Drive has been pluggedin Step 2 Inthe next window please select Search for the the following window should appear If the best driver for this device and clicknextto drive automatically loads you will not need to continue continue Click nextto continue Ade ee amemon o ort ms WM bom unm oa nt x FRAK CP Ex ue rude de ems rici rm mS dass tee Hd nal D ler lio beat hu pidi nO ow PT Installation of ION Drive Software PC Step 3 The next window will allow you to point the driver search to a specific folder Please select the Specify a location button and Click Browse gum I POM E oj A AS 1 Den dr aar orien Td a a Lo Te
9. drive or cartridge ceasing its rotation Spin up The act of the disk inside the drive getting up to the proper rotations per minute The disk inside the drive must spin at the proper speed for the disk to work Specifications Product Specifications MODEL GHE135C GHD135C XXX Function o O OZ OOOO O O Power Consumption Power Adapter Input Voltage 12V BV DC Dual Connector Type Firewire 6 pin f USB 2 0 Type B f Slorage Ternperalure 32 158 F O TO C Operating Temperature 68 122 F i 0 506 Operating Humidity 20 B0 HI I Non Condensing Dimensions 7 5 in i 18m x 6 75 in 1 7m x 3 25 f 08m Weight 5 lbs 2 25 kg Case Plastic e Radio amp TV Interference Statement WARNING This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference Limited Warranty IN NO EVENT SHALL THE DIRECT VENDOR S LIABIL
10. e latest updates critical updates service packs service releases OS patches security updates and all other OS updates provided by the respective developers Note Before you begin please make sure that the power to the device and your computer has been turned off Step 1 Plug the FireWire 6 pin connector into the back of the ION Drive Step 2 Plug the Power Adapter into the back of the ION Drive You must connect the power adapter in order to utilize the drive e ION Drive Setup FireWire Installation Cont Step 3 Plug the FireWire 6 pin connector into your computer s FireWire Port if your computer only has a 4 pin FireWire or iLink connection please us a FireWire 4 pin m to 6 pin m cable IOGEAR part 4 G2L1394 6 or you may pick one up at any local electronics store or catalog reseller Step 4 Plug the power adapter into a surge protector Step 5 Once complete turn the ION Drive and your computer on Your computer will automatically identify the ION Drive and load all necessary drivers o ION Drive Setup RT c Hi Speed USB 2 0 Installation A USB Li x Note Before you begin please make sure that the power to the device and your computer has been turned off For Windows 98SE users Insert the IOGEARO Installa tion CD into your computer s CD ROM tray before you be gin It is not necessary to install a driver under Windows 2000 ME XP or under any M
11. k Drive OTHERWISE PROCEDE TO PAGE 18 WARNING Opening ION Drive s with built in Hard Drives GHD135C40 GHD135C60 etc WILL VOID YOUR WARRANTY For assistance with your hard drive please contact your IOGEAR service support represen tative Hardware Installation Attention Please take all proper Electro Static Discharge ESD precautions during the installation of your new hardware For further information on ESD please visit http www esda org Step 1 Please have the following ready 1 Phillips screw driver not included in the package eer zac as AN gi Step 2 Remove Base x b NM M ua DR u Fa 4 Remove Phillips screw from bottom Nos oe pel E 3 edge of side panel LN i E M Note Forthe best performance please use the certified FireWire or USB 2 0 cable provided with this product e Installation of Hard Drive Step 3 Step 4 Remove side panel in a backward direction Remove two screws in hard drive retention bracket VIE 1 wos ES SOM c Z ki ET foe E oem Pi LEN Q5 v ji di 1 QA M 1 ua M M l Installation of Hard Drive Step 5 Remove hard drive retention bracket from enclosure Slide in an upward direction towards the top of the enclosure to free the drive bracket Lift the drive bracket out of the enclosure Installation of Hard Drive Step 6 Inspect all the components again 1 Enclosure with one side pane
12. l attached 2 Side panel 3 Drive bracket 4 One small screw 5 Two long screws with nylon collar 6 AC adapter 7 AC adapter cord 8 USB 2 0 to B cable 9 FireWire 6 pin to 6 pin cable Installation of Hard Drive Step 7 Attach the hard drive into the hard drive bracket ys Screw the four screws into the drive bracket that were iee IA provided with the hard drive Make sure you take all pa Mor i the necesssary steps to avoid ESD electric static E RS discharge Installation of Hard Drive Step 8 Attach the signal cable to the hard drive connector of the hard drive with bracket attached Attach the power cable to the hard drive in the powere socket Attach the bracket with drive attached into the enclosure and seat over the base plate Line up the holes in the bracket with the base plate Installation of Hard Drive Step 9 Insert two screws through bracket and tighten down bracket to base plate Installation of Hard Drive Step 10 Step 11 Place side cover on enclosure and secure by sliding Place assembled enclosure back into the base in forward direction Replace screw in side panel in bottom edge 5 j UL Fla i 0 i ti eari ad A p E esl gt ION Drive Setup nm et FireWire Installation O E Itis not necessary to install a driver for FireWire under any d OS however please make sure your computer has all of A th
13. lity allowing more devices to share the increased bandwidth The combination of FireWire and USB 2 0 is the right choice for your external storage environment Features Transfer pictures music and more at speeds up to 480 Mbps Transfer 1 GB in under 30 seconds Ideal for backup storage expansion file sharing software installation and data management 3 connectivity solutions in one FireWire USB 1 1 amp USB 2 0 Hot plug capable hot swappable Plug N Play Preformatted for your convenience so you are up and running in no time those with preinstalled drives The FireWire interface supports data transfer rates of up to 400 Mbps USB 2 0 interface supporting high speed data transfer rates of up to 480 Mbps Backward compatible with USB 1 1 specifications Compact size perfect for the mobile professional Three year limited warranty Requirements To achieve FireWire or USB 2 0 speeds your computer system must be either FireWire or Hi Speed USB 0 enabled The COMBO ION drive will work at USB 1 1 speeds with USB 1 1 enabled computers For Mac Users For PC Users Mac OS 8 6 to 9 x PC Compatible 200MHz or greater e Mac OS X Windows 98SE 2000 ME XP Available hi speed USB 2 0 port or FireWire port Minimum 64MB RAM CD ROM drive Available Hi Speed USB 2 0 port or FireWire port CD ROM drive Will operate as a FireWire or USB 1 1 device Mac OS X takes advantage all three connecti
14. m occurred before calling Service Support The Service Support representative will be able to serve you much quicker if you are prepared to answer the following questions listed below 1 What version of OS are you using 2 Whattype of computer are you using 3 Can the problem be reproduced If so what are the steps necessary to reproduce the problem 4 When does the problem occur 5 What have you already tried to get the problem resolved 6 What is the purchase date and serial number of the drive 7 Are you on a network If so what type of network is it 8 Were any messages displayed on the screen when the error occurred If so what was the exact wording of the message 9 What type of data are you trying to rewrite for later revision Appendix Glossary Desktop The background area on the computers monitor screen This area also includes the menu bar Document windows are not part of the desktop rather they sit on the desktop Icon Symbols used to represent a particular object For example a disk has an icon on the desktop which represents the disk When you double click the disk icon it tells finder to display information related to that disk Mount Makes the computer aware of a disk Power Adapter Port The plug on the ION Drive into which the power cord is plugged into Service Support The team of IOGEAR employees dedicated to help you resolve your technical issues Spin down The act ofthe disk inside the
15. nia cc tor kamoj sran IE ER J Installation of ION Drive Software Mac For Mac OS X Users Only Open Combo ION Drive Folder Open Mac OS 10 folder that corresponds to your OSX installation Either 10 1 X for 10 1 5 or before or choose 10 2 X for 10 2 or later Double click on 3 5 Combo Installer pkg Enter Administrator Password and click OK Click Continue when prompted Click Continue when prompted Select Destination Make sure to choose the partition that has your OS X installation on it Then clickOK Now click Next atthe next screen The computer will prompt you that the installation will require a reboot Click Continue Installation After installation completes click on Restart and computer reboots When boot is complete the drive is ready to be attached and used o Installation of ION Drive Software Mac For Mac OS 9 Users Only Open Combo ION Drive Folder Open Mac OS 9 X folder Double Click on nstall Cypress MSC Driver When complete click OK Device Removal PC Users Step 1 Step 2 Before you unplug the ION Drive click on the green A message of Safely Remove will appear click on this arrow on the lower right corner of the Window message to remove the device Step 3 The system will tell you that you can safely unplug your ION Drive now Driver Removal Step 1 Step 2 Follow the path of Start Settings Control Panel Click on
16. ose the ION Drive to direct sun light for extended periods of time DO NOT getthe ION Drive wet DO NOT place the ION Drive in an area with an excessive amount of dirt 29 Trouble Shooting Basic Trouble Shooting ION TM Make sure you have Critical Updates from the Microsoft Website athttp windowsupdate microsoft com then click on Product Updates select the latest Critical Update package for your Windows OS and then click Download Make sure the drive is turned on before you start up your computer Make your new IOGEAR ION Drive is the only device hooked into the USB 2 0 or FireWire port Do not use a hub or repeater in connecting your drive to the computer Use the cable that was shipped with your IONTM Drive Check all cable connections Use other IOGEAR cables if you have any extra Other Issues Atthe very least make sure your computer has all available updates provided by the manufacture of both your hardware and software Updates can be found athttp www versiontracker com or hitp www download com Upgrade your CPU firmware to the latest revision Please read all text on the download pages to determine which firmware update is appropriate for your computer 39 Trouble Shooting Notes All URLs are subject to change If the URLs listed in this manual are no longer valid you can find the majority of necessary updates at http www versiontracker com orhttp
17. vies FireWire USB 2 0 8 USB 1 1 Accessories Additional Products Combo USB 2 0 FireWire CardBus GUF202 Combo USB 2 0 FireWire PCI Card GUF3121 2 in 1 Hi Speed USB 2 0 Memory Bank GFR201 6 in 1 Hi Speed USB 2 0 Memory Bank GFR206 USB Flex Web Cam USB Flexable Web Camera GCA210U KVMP Switch 2 and 4 port USB KVMP switch GCS1712 14 IOGEAR 4 pin to 4 pin FireWire cable G2L13944 6 Introduction Introduction of the COMBO ION Drive s Underlying Technology The combination of FireWire USB 1 1 and Hi Speed USB 2 0 is the backbone of our ION Drive USB 2 0 is the next generation of USB connectivity providing additional bandwidth thus broadening the range of peripherals that may be attached to your computers USB 2 0 will move data at a blazing rate of 480 Mbps Megabits per second and is fully backward compatible with the first generation of USB 1 1 devices With the increase in speed USB 2 0 will offer increased functionality allowing more devices to share the increased bandwidth With the increase in demand for FireWire and USB 2 0 products IOGEARO decided to provide our customers with a total solution We have taken some of the top peripherals on the market and have upgraded them to the new FireWire and or USB 2 0 standard Today s connectivity standards are faster and easier to use than it has ever been Moving data at a blazing speed of 12Mbps 400Mbps and 480Mbps and now allows for high
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