B-SX5T Series Owner`s Manual - EO1-33036B - 09/17
Contents
1. 01234 NW7 Il ll a1234567890a UPC E 123 56 5 EAN13 5 digits 9 780123 45678 o 1234 niii d1234x 6 CODE39 Full ASCII ABCDabc UPC E 2 digits IL o 1123456 5 EANS8 2 digits LI ki Il 12545 12 I 12 4940 D MSI WI 12345678903 CODE39 Standard ABCDEFGTI2SAF LM JAN13 EAN13 MI EAN13 2 digits 7801231454 456786 CODE128 CDEFGHI CODE93 ABCabc123 C UPC E 5 digits 23 ANA midt 023456 5 EANS 5 digits 4940 0458 I UPC A 2 digits 12345 67890 8 5 AB a 12345 ll EA4 2 APPENDIX 4 PRINT SA2. EA1 4 APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1 33036 A1 4 Ribbon A1 3 4 Effective Print Area Cont The figure below shows the effective print area on the media Area to be detected Start line Media height 10 1500 mm 1 5 mm from the left edge of media 1 5 mm from the right edge of media I Media feed direction Area to be detected Media width backing paper width is not included NOTES Be sure not to print on the 1 5 mm wide area from the media edges shaded area in the above figure Printing this area may cause ribbon wrinkles resulting in a poor print quality of the guaranteed print area The centre of media is positioned at the centre of the Print Head Print quality in the 3 mm area from the print head stop position including 1 mm non printable area for print speed slow down is not guaranteed A1 4 Ribbon Please make sure that the ribbon being used is approved by TOSHIBA TEC The warranty does not apply to any problem caused by using non approved ribbons For information regarding TOSHIBA TEC approved ribbon please contact a TOSHIBA TEC service representative Spool type Width 68 134 mm Recommended width is 41 50 68 102 and 134 mm Length 90 mm max The table below shows the correlation between ribbon width and media width backing paper 1s not included 68mm ESTE O NOTES To ensure print quality and print head life use
3. Gap l Feed Gap Sensor Locking Screw Setting the Black Mark Sensor position 1 Remove the Locking Screw that secures the Media Sensor 2 Pull about 500 mm of media out of the front of the printer turn the media back on itself and feed it under the Print Head past the sensor so that the black mark can be seen from above 3 Manually move the Media Sensor so that the Black Mark Sensor is in line with the centre of the black mark on the media A indicates the position of the Black Mark Sensor 4 Tighten the Locking Screw Black Mark Sensor Q Black Mark Media Sensor Locking Screw E2 8 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 7 Loading the Media 2 7 Loading the Media 12 There are four issue modes available on this printer How to set the Co nt media for each mode is provided below Batch mode In the batch mode the media is continuously printed and fed until the number of labels tags specified in the issue command have been printed NOTES Strip mode Be sure to set the Selection In the strip mode the backing paper is automatically removed from the Switch to STANDARD label at the Strip Plate as each label is printed PEEL OFF position The backing paper is easier 1 Remove enough labels from the leading edge of the media to leave to feed back to the Take Up 500mm of backing paper free Spool if the Front Plate is 2 Insert the backing paper under the Strip Plate removed 3 Wi
4. 128 0 mm 5 inches Issue mode Batch Strip Cut Cut mode is enabled only when the optional Cutter Module is installed LCD Message display 16 characters x 2 lines Dimension W x D x H 291 mm x 460 mm x 308 mm 11 5 x 18 1 x 12 1 Weight 44 1 lb 20 kg Media and ribbon are not included Available bar code types JANS JANI3 EAN8 EAN8 2 digits EAN8 5 digits EAN13 EAN13 2 digits EAN13 5 digits UPC E UPC E 2 digits UPC E 5 digits UPC A UPC A 2 digits UPC A 5 digits MSI ITF NW 7 CODE39 CODE93 CODE128 EAN128 Industrial 2 to 5 Customer Bar Code POSTNET KIX CODE RM4SCC ROYAL MAIL 4STATE CUSTOMER CODE RSS14 Available two dimensional code Data Matrix PDF417 QR code Maxi Code Micro PDF417 CP Code Available font Times Roman 6 sizes Helvetica 6 sizes Presentation 1 size Letter Gothic 1 size Prestige Elite 2 sizes Courier 2 sizes OCR 2 types Gothic 1 size Outline font 4 types Price font 3 types Rotations 0 90 180 270 Standard interface Serial interface RS 232C Parallel interface Centronics Expansion I O interface Optional interface PCMCIA interface B 9700 PCM QM USB interface B 9700 USB QM LAN interface B 9700 LAN QM NOTES e Data Matrix is a trademark of International Data Matrix Inc U S e PDF417 is a trademark of Symbol Technologies Inc US e OR Code is a trademark of DENSO CORPORATION e Maxi Code is a trademark of United Parcel Service
5. TEC Thermal Printer B SX5T SERIES Owner s Manual TOSHIBA TEG CORPORATION CE Compliance for EU only This product complies with the requirements of EMC and Low Voltage Directives including their amendments VORSICHT e Schallemission unter 70dB A nach DIN 45635 oder ISO 7779 e Die fur das Ger t Vorgesehene Steckdose muB in der Nahe des Ger tes und leicht zug nglich sein Centronics is a registered trademark of Centronics Data Computer Corp Microsoft is a registered trademark of Microsoft Corporation Windows is a trademark of Microsoft Corporation As an ENERGY STAR Partner TOSHIBA TEC has determined that this O D product meets the ENERGY STAR guidelines for energy efficiency Leer ffi Outline of the International ENERGY STAR Office Equipment Program The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers facsimiles copiers scanners and multifunction devices Their standards and logos are uniform among participating nations ENERGY STAR is a U S registered mark This equipment
6. Al 2 W Weight AI 1 TEC TOSHIBA TEC CORPORATION M EO1 33036B
7. 1 Error message 5 1 Expansion l O interface 1 3 2 3 Expansion I O interface board A1 2 F Fan filter 2 2 Feed gap sensor 2 8 4 2 FEED key 1 4 3 1 Flash memory card 2 14 G Gap 2 8 Al 3 Gap length A1 3 Guaranteed print area Al 5 H Head lever 1 4 2 6 I Interface 2 3 Al 1 A3 1 Issue mode 2 9 Al 1 ENGLISH VERSION E01 33036 INDEX J Jammed media 5 3 L Label 2 6 A1 2 A1 3 LCD message display 1 3 1 4 3 1 M Media 2 6 4 3 A1 2 Media length A1 3 Media pitch A1 3 Media sensor 2 8 O ON LINE LED 1 4 3 1 Operation Panel 1 3 1 4 3 1 P Parallel interface 1 3 Parallel port 2 3 PAUSE key 1 4 3 1 PCMCIA card 2 14 PCMCIA interface board 2 14 A1 2 Platen 1 4 4 2 Power consumption A1 1 Power cord 1 2 2 4 POWER LED 1 4 3 1 Power switch 1 3 2 4 2 5 Pre printed media 4 3 5 4 Print head 1 4 4 1 4 2 Print head block 1 4 Printing method AT1 1 Printing speed AI 1 R Reflective sensor 2 15 Al 4 Resolution Al 1 RESTART key 1 4 3 1 Ribbon 2 12 4 3 A1 5 Ribbon shaft 1 4 2 12 Ribbon stopper 1 4 2 12 Ribbon width A1 5 Rotation Al 1 RS 232C 1 3 2 3 A3 1 INDEX ENGLISH VERSION EO1 33036 INDEX S Serial interface 1 3 Strip mode 2 9 Strip module 2 9 Al 2 Supply voltage Al 1 T Tag Al 2 Test print 2 15 Thermal direct 2 15 AT1 1 Thermal transfer 2 15 A1 1 Threshold setting 5 4 Transmissive sensor 2 15 A1 3 Two dimensional code Al 1 U USB interface 1 3 2 3
8. 49400458 2 Interleaved 2 of 5 JAN13 EAN13 J NA G Li Ww e 23 5 012345678905 4 901480079516 a x 3 CODE39 Standard 9 A II CODE128 ABCDEFGHI TAA OD ABCDEFG1234F Sample of the factory test label E2 18 3 ON LINE MODE ENGLISH VERSION EO1 33036 3 1 Operation Panel 3 ON LINE MODE This chapter describes usage of the keys on the Operation Panel in On Line mode When the printer is in On Line mode and connected to a host computer the normal operation of printing images on labels or tags can be accomplished 3 1 Operation Panel e The figure below illustrates the operation panel and key functions d LU LCD Message Display ON LINE LED Green POWER LED ERROR LED Red Green FEED key RESTART key PASSET RON The LCD Message Display shows messages in alphanumeric characters and symbols to indicate the printer s current status Up to 32 characters can be displayed on two lines There are three LED lights on the operation panel Illuminates when Flashes when POWER The printer is turned on e ON LINE The printer is ready to The printer is NOTE communicating with Flashes only when the Ribbon your computer Near End Detection function is ERROR Any error occurs with The ribbon is nearly selected the printer over See NOTE NOTE There are three keys on the operation panel Use the RESTA
9. Cord to the printer as shown in the figure below Power Cord 3 Plug the other end of the Power Cord into a grounded outlet as shown in the figure below Power Cord QQ Type QP Type E2 4 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 6 Turning the Printer ON OFF 2 6 Tu rning the Printer When the printer is connected to your host computer it is good practice to ON OFF turn the printer ON before turning on your host computer and turn OFF your host computer before turning off the printer 2 6 1 Turning ON the Printer 1 To turn ON the printer power press the Power Switch as shown in the CAUTION diagram below Note that is the power ON side of the switch Use the power switch to turn the printer On Off Plugging or unplugging the Power Cord to turn the printer On Off may cause fire an electric shock or damage to the printer Power Switch NOTE Ifa message other than ON LINE appears on the display or 2 Check that the ON LINE message appears in the LCD Message ii PE AD 18 Display and that the ON LINE and POWER LED lights are illuminated go to Section 5 1 Ne Error Messages 2 6 2 Turning OFF the Printer 1 Before turning off the printer Power Switch verify that the ON LINE message appears in the LCD Message Display and that the ON LINE CAUTION LED light is on and is not flashing 1 Do not turn off the printer 2 To turn OFF the printer power press the Power Switch as shown in the power
10. This will centre the media automatically Then turn the Locking Ring clockwise to secure the Supply Holder NOTE Do not over tighten the Locking Ring of the Supply Holder Groove Damper Supply Holder Projection ma Supply Shaft Locking Ring In case of a label rolled with In case of a label rolled with the print side facing inside the print side facing outside Media Damper 8 Place the media between the Media Guides adjust the Media Guides to the media width and tighten the Locking Screw 9 Check that the media path through the printer is straight The media should be centred under the Print Head Media Guide Print Head Supply Holder Locking Screw Media Media Guide E2 7 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 7 Loading the Media 2 7 Loading the Media Cont NOTE Be sure to set the black mark sensor to detect the centre of the black mark otherwise a paper jam or no paper error may occur 10 Lower the Print Head Block until it stops 1 After loading the media it may be necessary to set the Media Sensors used to detect the print start position for label or tag printing Setting the Feed Gap Sensor position 1 Remove the Locking Screw that secures the Media Sensor 2 Manually move the Media Sensor so that the Feed Gap Sensor 1s positioned at the centre of the labels 4 gt indicates the position of the Feed Gap Sensor 3 Tighten the Locking Screw
11. before humid rainy seasons e Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines preventing accidents beforehand For details please consult your authorised TOSHIBA TEC representative for assistance Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents This will cause the cabinet or other parts to deteriorate or cause the paint to peel 11 ENGLISH VERSION EO1 33036 TABLE OF CONTENTS Page PRODUCT NERVENE E1 1 Tal MOTION varer eee eee E1 1 12 FAM Sa Adi E1 1 VNR E1 1 WA SACGOSSOTIGS vn E1 2 DE ME eo uec EET E1 3 A NS ar E1 3 152 FOT EN TNT E1 3 RR NN E1 3 EG es 0 P ANG A E1 4 US S IEO RR PERIERE E1 4 PRINTER SETUP RR E2 1 200 MNE ioc 0 cT mM E2 1 2 2 Procedure before Operation ic s aureus nore dedos E2 2 2 9 King Me Fan FICK atinente E2 2 2 4 Connecting the Cables to Your Printer ccooccccocccnccccnnoccnncononnnnnnnnonacnnonnnnononnnonannnnnas E2 3 2 9 Connecting the Powel COn diia E2 4 2 6 Tuming the Printer ON OFF Luster E2 5 261 TUNNO ON TE PINE see E2 5 2 62 TURN OFF NE PINE ane E2 5 27 MOAGING IAG MENE E2 6 2 08 Loading the FRODON E2 12 2 9 Inserting the Optional PCMCIA Cards occccoccncccccncccccnconcnonnncnononononnnnnnonnnononcnonanonnnnnns E2 14 2 10 TeSE P Lb A cetera P Dum LL DUM UE E2 15 ON CINE MODE sr E3 1 ANN PAL Har
12. cards te Eject Button Install into the slot 2 LAN Card 3 COM 3CCE589ET Series only This card installed into the slot 1 will not work NOTE EF 4M TB Reading a read only type flash EF 4M TB DC Read Write memory is possible if it has been ee rm used on the TOSHIBA TEC echnologies printer such as B 472 and B 572 INTEL IMCO04FLSA Simple Flash Memory TECNOLOGY STI FL 4A Card 4 MB MF84MI G7DATOI PC Card KING Read See NOTE Centennial FLO4M 20 11138 67 Technologies Inc Card 1 MB E2 14 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 10 Test Print 2 10 Test Print A print test should be performed to check that the printer is operating correctly The following paragraphs guide you through the diagnostic procedure for test label printing Please follow the step by step procedures exactly for best results 1 Use label stock for the test print For best results use labels that are 76 mm or longer in length 2 Press and hold the FEED and PAUSE keys while turning on the printer power switch The LCD Message Display will show the lt 4 gt TEST PRINT 4 Press the PAUSE key and the print condition setting display will appear lt A gt TEST PRINT PRINT CONDITION 5 Press the PAUSE key and the issue count setting display will appear Set the issue count with the FEED or RESTART key SA TEST PRINT ISSUE COUNT l 6 Press the PAUSE key and the print s
13. of America Inc U S EA1 1 APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1 33036 A1 2 Options A1 2 Options Option Name Swing cutter module B 4205 QM A stop and cut swing cutter Rotary cutter module B 8204 QM PCMCIA interface B 9700 PCM QM This board enables the use of the following PCMCIA cards board LAN card 3 COM 3CCES89ET recommended ATA card Conforming to PC card ATA standard Flash memory card I MB and 4MB cards See Section 2 9 interface board B 9700 USB QM Installing this board enables a connection to a PC which has a USB interface NOTE To purchase the optional kits please contact the nearest authorised TOSHIBA TEC representative or TOSHIBA TEC Head Quarters A1 3 Media Please make sure that the media being used is approved by TOSHIBA TEC The warranty does not apply when a problem is caused by using media that is not approved by TOSHIBA TEC For information regarding TOSHIBA TEC approved media please contact a TOSHIBA TEC authorised service representative A1 3 1 Media Type Two types of media can be loaded for this thermal transfer and direct thermal printer label or tag The table below shows size and shape of the media available for this printer Black Mark Black Mark Label PRS eg Refer to Taa paper on reverse side Stop position on position E i Cut position Y N Nooo ull To O A 7 d Cut position EA1 2 APPENDIX 1 SPECIFICATIONS ENGLISH VERSIO
14. only TOSHIBA TEC specified ribbons To avoid ribbon wrinkles use a ribbon that is wider than the media by 5 mm or more However too much difference in width between the two may cause wrinkles When using a 134 mm wide media be sure to use a 130 mm wide ribbon Use of other ribbons may cause ribbon wrinkles EA1 5 APPENDIX 2 MESSAGES AND LEDS ENGLISH VERSION EO1 33036 APPENDIX 2 MESSAGES AND LEDS APPENDIX 2 MESSAGES AND LEDS Appendix 2 describes the LCD messages displayed on the operation panel Symbols in the message 1 O The LED is illuminated The LED is flashing The LED is unlit 2 the number of unprinted media Up to 9999 in pieces 3 WPP ATA Card s remaining memory 0 to 9999999 in K bytes 4 Flash memory card remaining memory for PC save area 0 to 895 in K bytes 5 amp amp amp amp Remaining flash memory capacity for storing writable characters O to 3147 in K bytes ma perse Restoration by neper of LCD Message Printer Status RESTART ke POWER ONLINE ERROR E e LINE O O Inonlinemode Yes ON LINE ONLINE Jolej e In online mode The printer in ESSEN communication A HEAD OPEN ojo jo pu head block is opened in 7 En 3 PAUSE O e Theprinterispaused A parity overrun or framing error has a 4 COMMS ERROR occurred during communication through m RS 232C 5 PAPERJAM O e O The media is jammed during paper feed
15. should be read and understood before handling or maintaining the equipment Do not attempt to effect repairs or modifications to this equipment If a fault occurs that cannot be rectified using the procedures described in this manual turn off the power unplug the machine then contact your authorised TOSHIBA TEC representative for assistance Meanings of Each Symbol This symbol indicates warning items including cautions Specific warning contents are drawn inside the A symbol The symbol on the left indicates a general caution This symbol indicates prohibited actions prohibited items Specific prohibited contents are drawn inside or near the symbol The symbol on the left indicates no disassembling This symbol indicates actions which must be performed Specific instructions are drawn inside or near the 6 symbol The symbol on the left indicates disconnect the power cord plug from the outlet This indicates that there is the risk of death or serious injury if the WARNI NG machines are improperly handled contrary to this indication Any other than the Do not use voltages other than specified AC voltage the voltage AC specified on the is prohibited Disconnect the plug rating plate as this may cause fire or electric shock If the machines share the same outlet with any other electrical appliances that consume large amounts of power the voltage will fluctuate widely each time these applianc
16. A device used to remove labels from the backing paper Supply Media and ribbon Tag A type of media with no adhesive Usually tags are made of cardboard or other durable material ENGLISH VERSION EO1 33036 GLOSSARIES Thermal direct printing A printing method using no ribbon but thermal media which reacts to heat The thermal print head heats the thermal media directly causing print image to be printed on the media Thermal print head A print head using thermal transfer or thermal direct printing method Thermal transfer printing A printing method that the thermal print head heats an ink or resin coating on the ribbon against the media causing the ink resin to transfer onto the media Threshold setting A sensor setting operation to have the printer maintain a constant print position of pre printed media Transmissive sensor See Feed gap sensor USB Universal Serial Bus An interface that is used to connect peripherals such as a printer keyboard mouse The USB allows disconnection of a USB device without turning off the power INDEX INDEX A Auto ribbon saving 2 13 B Backing paper A1 3 Bar code Al1 1 Batch mode 2 9 Black mark 2 8 A1 2 Al 4 Black mark length A1 3 Black mark sensor 2 8 4 2 Built in rewinder 2 10 C Centronics 1 3 2 3 Cut mode 2 11 Cutter module 2 11 4 3 A1 2 D Dimensions 1 3 E Effective Print length A1 3 Effective print width A1 3 ERROR LED 1 4 3
17. E Please purchase the Print Head Cleaner P No 24089500013 from your authorised TOSHIBA TEC service representative 4 1 2 Covers and Panels CAUTION DO NOT POUR WATER directly onto the printer DO NOT APPLY cleaner or detergent directly onto any cover or panel NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers DO NOT clean the panel covers or the supply window with alcohol as it may cause them to discolour loose their shape or develop structural weakness ENGLISH VERSION EO1 33036 4 1 Cleaning 6 Clean the Print Head Element with a Print Head Cleaner or a cotton swab or soft cloth slightly moistened with alcohol ll Print Head FL Pinch Roller D r Print Head 4 af Element Platen Feed Roller IA Black Mark Sensor Feed Gap Sensor 7 Wipe the Platen Feed Roller and Pinch Roller with a soft cloth slightly moistened with alcohol Remove dust or foreign substances from the internal part of the printer 8 Wipe the Feed Gap Sensor and Black Mark Sensor with a dry soft cloth Wipe the covers and panels with a dry soft cloth or a cloth slightly moistened with mild detergent solution E4 2 4 MAINTENANCE ENGLISH VERSION EO1 33036 4 2 Care Handling of the Media and Ribbon 4 1 3 Optional Cutter Module The swing cutter and rotary cutter are available as an option They are nm both cleaned in the same way When removing the Cutter Cover of th
18. ENGLISH VERSION EO1 33036 2 8 Loading the Ribbon 2 8 Loading the Ribbon 3 Slide the Ribbon Stoppers along the Ribbon Shafts to a position where Cont the ribbon is centred when fitted 4 Lower the Print Head Block and set the Ribbon Shaft Holder Plate NOTES aligning its holes with the Ribbon Shafts l 5 Take up any slack in the ribbon Wind the leading tape onto the ribbon take up roll until the ink ribbon can be seen from the front of the printer 1 Be sure to remove any slack in the ribbon when printing Printing with a wrinkled ribbon will lower the print quality The Ribbon Sensor is mounted on the rear of the Print Head Block to detect a ribbon end When a ribbon end is detected NO RIBBON message will appear on the display and the ERROR LED will illuminate 6 Ribbon Shaft Holder Plate Turn the Head Lever to Lock position to close the Print Head 7 Close the Top Cover B Auto Ribbon Saving Mode When the auto ribbon saving function 1s selected it will be activated to reduce ribbon loss when a no print area extends more than 20 mm For further information on this function please ask a TOSHIBA TEC authorised service representative NOTE Ribbon loss per ribbon saving varies according to the relation between the outer roll diameter of the used ribbon and the print speed E2 13 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 9 Inserting the Optional PCMCIA Cards 2 9 Inserting th
19. EVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight high temperatures high humidity dust or gas Ensure the printer is operated on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference Unplug the machine whenever you are working inside it or cleaning it Keep your work environment static free Do not place heavy objects on top of the machines as these items may become unbalanced and fall causing injury Do not block the ventilation slits of the machines as this will cause heat to build up inside the machines and may cause fire Do not lean against the machine It may fall on you and could cause injury Care must be taken not to injure yourself with the printer paper cutter Unplug the machine when it is not used for a long period of time Place the machine on a stable and level surface Request Regarding Maintenance e Utilize our maintenance services After purchasing the machine contact your authorised TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned Otherwise dust will build up inside the machines and may cause a fire or a malfunction Cleaning is particularly effective
20. Head Block open the RESTART key COMMS ERROR A communication error has occurred Make sure the interface cable is correctly connected to the printer and the host and the host is turned on PAPER JAM 1 The media is jammed in the media Remove the jammed media and clean path The media is not fed smoothly the Platen Then reload the media correctly Finally press the RESTART key A wrong Media Sensor is selected for 2 Turn the printer off and then on Then the media being used select the Media Sensor for the media being used Finally resend the print job The Black Mark Sensor is not Adjust the sensor position Then press correctly aligned with the Black the RESTART key Mark on the media Size of the loaded media is different Replace the loaded media with one from the programmed size that matches the programmed size then press the RESTART key or turn the printer off and then on select a programmed size that matches the loaded media Finally resend the print job The Feed Gap Sensor cannot Refer to Section 5 4 to set the distinguish the print area from a label threshold If this does not solve the gap problem turn off the printer and call a TOSHIBA TEC authorised service representative CUTTER ERROR The media is jammed in the cutter Remove the jammed media Then press Only when the cutter the RESTART key If this does not module is installed on solve the problem turn off the printe
21. MPLES ENGLISH VERSION EO1 33036 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES Cont UPC A 5 digits ll 12345 45 67 TEM 5 890 Industrial 2 of 5 1234569 Customer bar code IA O J KIX Code iu P 4rd RSS 14 RSS 14 Stacked Omnidirectional Wi Data Matrix UCC EAN128 00 0 0017457 POSTNET PIPARIRPARRAR 174015906 l Customer bar code of high priority ls RM4SCC ag tg aff RSS 14 Stacked Tt BLIGH RSS Limited RSS Expanded GK GK PDF417 EA4 3 GLOSSARIES GLOSSARIES Bar code A code which represents alphanumeric characters by using a series of black and white stripes in different widths Bar codes are used in various industrial fields Manufacturing Hospitals Libraries Retail Transportation Warehousing etc Reading bar codes is a fast and accurate means of capturing data while keyboard entry tends to be slow and inaccurate Batch mode Issue mode that continuously prints media until the specified number of media has been printed Black mark A mark printed on the media so that the printer can maintain a constant print position by detecting this mark Black mark sensor A reflective se
22. N EO1 33036 A1 3 Media A1 3 1 Media Type Cont Unit mm T EOD noe Batch mode strip mode Rotary cutter Swing cutter Label 10 0 1500 0 25 4 1500 0 38 0 1500 0 38 0 1500 0 Media pitch lsec S fsec 30 0 Tag 10 0 1500 0 e E li Label length 8 0 1498 0 23 4 1498 0 25 0 1494 0 25 0 1494 001 Width including backing paper 30 0 140 0 50 0 140 0 30 0 112 0 30 0 140 0 See NOTE 5 amp Label width See NOTE 5 27 0 137 0 47 0 137 0 27 0 109 0 27 0 137 0 6 0 20 0 2 0 10 0 10 0 128 0 23 0 1492 0 3 sec 5 sec 28 0 1496 0 8 sec 36 0 1496 0 23 0 1496 0 1 0 0 13 0 17 Thickness Tag NOTES To ensure print quality and print head life use only TOSHIBA TEC specified media The media length specifications for use of the cutter are When issuing a label using the swing cutter label length should be 35 0 mm Gap length 2 When marking black marks on the label rolls they should be marked at the gaps On the fly issue means that the printer can feed and print without stopping between labels There are restrictions in use of the media which is narrower than 50 mm For details refer to TOSHIBA TEC service representative A1 3 2 Detection Area of the Transmissive Sensor The Transmissive Sensor is movable from the centre to the left edge of media The Transmissive Sensor detects a gap be
23. RT key to PAUSE Used to stop printing temporarily RESTART Used to restart printing resume printing after a pause or after clearing an error FEED Used to feed the media E3 1 3 ON LINE MODE ENGLISH VERSION EO1 33036 3 2 Operation 3 2 Operation 3 3 Reset NOTE Ifthe RESTART key is held for less than 3 seconds when the printer is in an error or pause state the printer restarts printing However when a communication error or command error occurs the printer returns to an idle condition When the printer is turned on the ON LINE message appears on the LCD Message Display It is shown during standby or normal printing 1 The printer is turned on standing by or printing ON LINE B5 RDT V1 0A 2 If any error occurs during printing an error message appears The printer stops printing automatically The number on the right side shows the remaining number of media to be printed NO PAPER 125 BSO V1 0A 3 To clear the error press the RESTART key The printer resumes printing ON LINE Bond V1 0A 4 If the PAUSE key is pressed during printing the printer stops printing temporarily The number on the right side shows the remaining number of media to be printed PAUSE 92 B SX5T VI OA 5 When the RESTART key is pressed the printer resumes printing ON LINE BOT VIER reset operation clears the print data sent from the computer to the printer and retur
24. TXD 5 CTS 5 RTS NOTE Use an RS 232C cable with the connector including inch type securing screws for the OO model or metric type securing screws for the OP model EA3 1 APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1 33036 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES B Font lt A gt Times Roman medium lt B gt Times Roman medium lt C gt Times Roman bold lt D gt Times Roman bold lt E Times Roman bold F Times Roman italic G Helvetica medium lt H gt Helvetica medium I Helvetica medium lt J gt Helvetica bold lt K gt Helvetica bold L Helvetica italic lt M gt PRESENTATION BOLD lt N gt Letter Gothic medium lt O gt Prestige Elite medium lt P gt Prestige Elite bold lt Q gt Courier medium lt R gt Courier bold lt S gt OCR A lt T gt OCR B lt q gt Gothic 725 Black lt Outline Font A gt H e ve t I Ca b O d Outline Font B gt Helvetica bold P Outline Font E gt OF 2345678 9 45 lt Outline Font F gt 0 123456789 ys lt Outline Font G gt O 7 25456789 x lt Outline Font H gt Dutch 801 bold Outline Font 1 gt Brush 738 regular lt Outline Font J gt Gothic 725 Black EA4 1 APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1 33036 APPENDIX 4 PRINT SAMPLES APPENDIX 4 PRINT SAMPLES Cont B Bar codes JANS EANS 4940 I Interleaved 2 of 5 3678905
25. Yes Yes 6 CUTTER ERROR rote for problem has occurred with the cuter Yes Yes module NO PAPER The media has run out or the media is Yes Yes not loaded properly z NO RIBBON oO O QO The ribbon has run out Yes Yes HEAD OPEN Feed or printing was attempted with the Yes Yes print head block open HEAD ERROR O Q There is a problem with the print head EXCESS HEAD TEMP FEE The print head is overheated The ribbon has been torn A problem Yes Yes has occurred with the sensor that determines the torque for the ribbon motor femmer moe To ge eee rewinder unit E RRG In writable character or PC command Yes 14 lo save mode SAVING THHE amp amp An error has occurred while writing to Bal Mim pneu ole oh NE memory or ATA card erase error has occurred 16 FORMAT ERROR alae the flash memory or ATA card 12 RIBBON ERROR Data cannot be stored because the flash 17 FLASHOARO FULL O e O ri Display of error po elo command error has occurred in messaged See Notes analyzing the command o E O JA power failure has occurred A flash memory card is being initialised 100BASE LAN 100 Base LAN Board is being INITIALIZING initialized EA2 1 APPENDIX 2 MESSAGES AND LEDS ENGLISH VERSION EO1 33036 APPENDIX 2 MESSAGES AND LEDS NOTES e f a command error is found in the command received 16 bytes of the command error startin
26. ar codes lt A FEST PRINT BARCODE Press the FEED key and PAUSE key and the printer will print the specified issue counts of blank labels lt 4 gt TEST PRINT NON PRINTING Press the PAUSE key and the LCD Message Display will return to showing the test print start message E2 16 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 10 Test Print 2 10 Test Print Cont 19 When you have finished performing the test print operation turn the printer s power OFF then back to ON and check that the LCD Message Display shows ON LINE and that the ON LINE and POWER LED lights are illuminated Sample of the slant line 1 dot test print label 7 m Sample of the slant line 3 dots test print label Sample of the character test print label A 0123456789 ABCDEFGHIJ KLMNOPORS B 0123456789 ABCDEFGHIJKLM H 0123456789 ABCDEFGHIJKLMN C 0123456789 ABCDEFGHIJKLM 0123456789 ABCDEFGHIJ D 0123456789 ABCDEFGHIJK J 0123456789 ABCDEFGHI E 0123456789 ABCDEFGH k 01234567890ABCDEF F 0123456789 ABCDEFGHIJKL L 0123456789 ABCDEFGHIJ 01234567890ABCDEFGHIJKLMNOPQRS Orosco 01234567 P 0123456789 ABCDEFG 01234567 Q 01234567898ABCDEFG 02234567 R 0123456789 ABCD S 012345b789DABCD ABCDEFG T 0123456789 ABCD ABCOEFGHI E2 17 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 10 Test Print 2 10 Test Print Cont Sample of the bar code test print label JAN8 EAN8 7 il 0 x ha 1234567890a 4
27. ardware including the specially developed 12 dots mm 306 dots inch thermal print head which will allow very clear print at a printing speed of 76 2 mm sec 3 inches sec 127 0 mm sec 5 inches sec or 203 2 mm sec 8 inches sec e Besides the optional Cutter Module there are also an optional PCMCIA Interface Board LAN Interface Board and the USB Interface Board 1 3 Unpacking Unpack the printer as per the Unpacking Instructions supplied with the printer NOTES 1 Check for damage or scratches on the printer However please note that TOSHIBA TEC shall have no liability for any damage of any kind sustained during transportation of the product Keep the cartons and pads for future transportation of the printer E1 1 1 PRODUCT OVERVIEW ENGLISH VERSION EO1 33036 1 4 Accessories 14 Accessories When unpacking the printer please make sure all the following accessories are supplied with the printer US Power Cord 1 pc EU Power Cord 1 pc P No FBCB0030203 P No EKA 0030001 QQ model only QP model only CD ROM 1 pc Fan Filter 1 pc QQ P No 7FM00332100 P No FMBB0036801 QP P No 7FM00256100 O Rewinder Guide Plate 1 pc L SMW 4x8 Sems Screws 2 pcs P No FMBD0034501 P No X0 00161000 I L O Warranty Disclaimer Sheet 1 sheet QQ US model only LS E1 2 1 PRODUCT OVERVIEW ENGLISH VERSION EO1 33036 1 5 Appearance 1 5 Appearan ce The nam
28. d becomes hot immediately after printing Allow it to cool before performing any maintenance Do not pour water directly onto the printer To maintain the printer performance and print quality please clean the printer regularly or whenever the media or ribbon is replaced 4 1 Cleaning CAUTION Open the Print Head Block Remove the ribbon and media 4 1 1 Print Head Platen 4 a off the power and unplug the printer Open the Top Cover Sensors 3 Turn the Head Lever to Free position then release the Ribbon Shaft Holder Plate 4 9 1 Do not use any volatile solvent including thinner and benzene as this may cause discoloration to the cover print failure or breakdown of the printer CAUTION When cleaning the print head be careful not to damage the print head with a hard object like a watch or a ring Do not touch the Print Head Element with bare hands as static may damage the Print Head Be sure to use the Print Head Cleaner enclosed with this printer Failure to do this may shorten the Print Head life Care must be taken not to allow Care must be taken not to allow a the metal or glass part of a watch metal object like a ring to touch to touch the print head edge the print head edge Since the print head element can be easily damaged by shock please treat it carefully by not hitting a hard object against it E4 1 4 MAINTENANCE 4 1 1 Print Head Platen Sensors Cont NOT
29. e rotary cutter unit remove the screws from the bottom of the cover 1 Be sure to turn the power off before cleaning the Cutter Module Loosen the two screws to remove the Cutter Cover Remove the Plastic Head Screw to detach the Media Guide Remove the jammed paper Clean the Cutter with a soft cloth slightly moistened with alcohol Reassemble the Cutter Module in the reverse order of removal 2 As the cutter blade is sharp care should be taken not to injure yourself when cleaning IRON Screw Plastic Head Screw Cutter Unit Cutter Cover Media Guide Fixed Cutter Swing Cutter 4 2 Care Handling of the Do not store the media or ribbon for longer than the manufacturer s Media and Ribbon recommended shelf life e Store media rolls on the flat end Do not store them on the curved CAUTION sides as this might flatten that side causing erratic media advance and Be sure to carefully review poor print quality and understand the Supply e Store the media in plastic bags and always reseal after opening Manual Use only media Unprotected media can get dirty and the extra abrasion from the dust and ribbons that meet and dirt particles will shorten the print head life specified requirements Use e Store the media and ribbon in a cool dry place Avoid areas where of non specified media and they would be exposed to direct sunlight high temperature high ribbons may shorten the humidity dus
30. e If foreign objects metal fragments water liquids enter the machines first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorised TOSHIBA TEC representative for assistance Continued use of the machine in that condition may cause fire or electric shock Ensure that the equipment is properly grounded Extension cables should also be grounded Fire or electric shock could occur on improperly grounded Disconnect the plug ENGLISH VERSION E01 33036 When unplugging the power cords be sure to hold and pull on the plug portion Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock Do not remove covers repair or modify the machine by yourself You may be injured by high voltage very hot parts or sharp edges inside the machine equipment This indicates that there is the risk of personal Injury or damage to N CAUTION objects if the machines are improperly handled contrary to this indication Precautions The following precautions will help to ensure that this machine will continue to function correctly e Try to avoid locations that have the following adverse conditions Temperatures out of the specification Direct sunlight High humidity Shared power source Excessive vibration Dust Gas The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution N
31. e E3 1 92 DEAN E3 2 J RE E3 2 34 DUMP MOJE sureste E3 3 MAINTENANCE Luse E4 1 TL Eser E4 1 41 1 Print Head Pl ten Sensor saus E4 1 4 1 2 Covers and Panel ira into EEEE Eaa diutina detvedexeteedendiauenes E4 2 4 1 3 Optional Gutter Modules E4 3 4 2 Care Handling of the Media and RiDDON cccoocnccccccncccccnnoconcnononcnnonannnononcnonnnnnnonononnnnns E4 3 TROUBLESHOOTING ee E5 1 9 1 BIORMES SAC CS ee E5 1 5 2 POSSIBDIO PTODIGITIS save E5 2 53 AEMOVING JAMMEN MENA io E5 3 DE Threshold SCUING EE NE ER Und E5 4 ENGLISH VERSION EO1 33036 APPENDIX 1 SPEGIFIGATIONS a adn EA1 1 x E Inicie ERR T O EA1 1 AT 2 OPIO surrer EA1 2 PS Ned MR ERNEUT TEE EA1 2 AUST MENE Type E EA1 2 A1 3 2 Detection Area of the Transmissive Sensor cccececececcececececcacuceceneneaearacs EA1 3 A1 3 3 Detection Area of the Reflective Sensor eese EA1 4 A1 3 4 Effective Print Area aaranrarnnennrnvnnvnnenennennennrnennennenennennennnnennenneunenenneunsnenneuneneen EA1 4 PEN NON A A II A IA oe eT EA1 5 APPENDIX 2 MESSAGES AND LEDS s eevnvnvnvnvnvnnnnnnnnnnvnvnvnvavavavavavavavevsvnrsnsrnnnnnnnnnnnnunununununnene EA2 1 APPENDIX 3 INTERFACE csi is EA3 1 APPENDIX 4 PRINT SAMPLES sevnvnvnvnvnvnvnvnvnvnnnnnnunnnvnvnvnvnvnvnvavavavavnvsnnrsrsrnnsnnnnnnnnnnnununvavavavanene EA4 1 GLOSSARIES INDEX This is a Class A product In a domestic environment this product may cause radio interf
32. e Optional When the optional PCMCIA Interface Board is installed into the printer PCMCIA Cards there will be two PCMCIA slots available as shown in the figure below This allows the use of Flash Memory type Cards or I O Cards such as LAN Cards The following paragraphs outline how to insert PCMCIA CAUTION EARS To protect PC caras discharge static electricity from your body by touching the metal cabinet of the printer before touching the card Before inserting or removing a PCMCIA card make sure that the printer s power is turned off Be sure to protect PCMCIA Cards when not in use by putting them into their protective Model Name ici NN Printed Side Do not subject the card to any shocks or 3 Slightly pull and fold the Eject Button upward excessive force nor EE expose the card to j extremes in temperature or humidity The card may be inserted into the slot halfway even in the wrong orientation However the slot IS I 4 The following PCMCIA cards can be used safety designed so that the card will not seat inst th nn r San Disk A card conforming to the hm SIMON AEE PC card ATA standard 1 Make sure that the printer s Power Switch is in the OFF position 2 Hold the PCMCIA Card so that the side with the model name faces left Insert the card into the proper slot until the Eject Button pops Eject Button out Slot 1 Memory type cards only Slot 2 I O type cards such as LAN
33. e printer uses the Transmissive Sensor to detect the gap between labels by measuring the amount of light passing through the media When the media is pre printed the 5 4 Threshold Setting NOTES If the PAUSE key is released within 3 seconds while in the pause state the paper will not feed Failure to feed more than darker or more dense inks can interfere with this process causing paper jam errors To get around this problem a minimum threshold can be set for the sensor in the following way B Threshold setting procedure 1 9 labels may result in at 1 Turn the power ON The printer is in stand by mode incorrect threshold setting While the Print Head Block ON LINE is raised the PAUSE key BSI V1 0A does not work A paper end error cannot be 2 Load a pre printed media roll detected during paper feed 3 Press the PAUSE key mat the ee PAUSE ensor for pre printe B SYET VI OA labels within software commands allows the 4 The printer enters the pause mode printer to detect the proper 5 Press and hold the PAUSE key for at least 3 seconds in the pause print start position even state when using pre printed Jobels TRANSMISSIVE If using the Transmissive B SAST V1 0A ME E PUE 6 The sensor type is displayed continues to print out of position even after setting T Select the sensor to be adjusted by pressing the FEED key the threshold contact a TOSHIBA TEC service REFLECTIVE Black mark sensor repre
34. ecautions To insure the best operating environment and to assure the safety of the operator and the equipment please observe the following precautions Operate the printer on a stable level operating surface in a location free from excessive humidity high temperature dust vibration or direct sunlight Keep your work environment static free Static discharge can cause damage to delicate internal components Make sure that the printer is connected to a clean source of AC Power and that no other high voltage devices that may cause line noise interference are connected to the same mains Assure that the printer is connected to the AC mains with a three prong power cable that has the proper ground earth connection Do not operate the printer with the cover open Be careful not to allow fingers or articles of clothing to get caught into any of the moving parts of the printer especially the optional cutter mechanism Make sure to turn off the printer power and to remove the power cord from the printer whenever working on the inside of the printer such as changing the ribbon or loading the media or when cleaning the printer For best results and longer printer life use only TOSHIBA TEC recommended media and ribbons Store the media and ribbons in accordance with their specifications This printer mechanism contains high voltage components therefore you should never remove any of the covers of the machine as you may receive an el
35. ectrical shock Additionally the printer contains many delicate components that may be damaged if accessed by unauthorised personnel Clean the outside of the printer with a clean dry cloth or a clean cloth slightly dampened with a mild detergent solution Use caution when cleaning the thermal print head as it may become very hot while printing Wait until it has had time to cool before cleaning Use only the TOSHIBA TEC recommended print head cleaner to clean the print head Do not turn off the printer power or remove the power plug while the printer 1s printing or while the ON LINE lamp is blinking E2 1 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 2 Procedure before Operation 2 2 Procedure before Operation NOTE To communicate with the host computer one of the following cables is required 1 RS 232C cable 25 pins 2 Centronics cable 36 pins 3 USB B plug Option 4 LAN 10 Base T or 100 Base TX Option 2 3 Fitting the Fan Filter This section describes the outline of the printer setup 10 11 Unpack the accessories and printer from the box Refer to Safety Precautions in this manual and set up the printer at a proper location Fit the Fan Filter to the printer Refer to Section 2 3 The host computer must have a serial Centronics parallel USB or LAN port Refer to Section 2 4 Be sure to insert the power cord plug into an AC outlet Refer to Section 2 5 Load the med
36. eful not to ra ring NOTES 1 When the Head Lever is turned to Free position the Print Head is raised To allow printing the Head Lever must be set to Lock position This ensures that the Print Head is closed There are two head pressure levels in the Lock position Set the Head Lever depending on the media type Position O Labels Position Tags However proper position may differ depending on media For details refer to TOSHIBA TEC authorised service representative Do not turn the Locking Ring counter clockwise too far or it may come off the Supply Holder Care must be taken not to allow Care must be taken not to allow the metal or glass part of a watch a metal object like a ring to touch to touch the print head edge the print head edge Since the print head element can be easily damaged by shock please treat it carefully by not hitting a hard object against it 4 Turn the Locking Ring counterclockwise and remove the Supply Holder from the Supply Shaft Locking Ring Supply Shaft Supply Holder 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 7 Loading the Media 27 Loading the Media 5 Put the media on the Supply Shaft Cont 6 Pass the media around the Damper then pull the media towards the front of the printer T Align the projection of the Supply Holder with the groove of the Supply Shaft and push the Supply Holder against the media until the media 1s held firmly in place
37. er These are e A serial cable connection between the printer s RS 232 serial connector and one of your host computer s COM ports Refer to APPENDIX 3 e A parallel cable connection between the printer s standard parallel connector and your host computer s parallel port LPT e An Ethernet connection using the optional LAN board e A USB cable connection between the printer s optional USB connector and your host computer s USB port Conforming to USB 1 1 The diagram below shows all the possible cable connections to the O or current version of the printer D Parallel Interface Connector Centronics Serial Interface Connector RS 232C Expansion I O Interface Connector Power Inlet USB Interface Connector Option PCMCIA Card Slot Option LAN Interface Connector Option E2 3 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 5 Connecting the Power Cord 2 5 Connecting the 1 Make sure that the printer Power Switch is in the OFF O position Power Cord CAUTION 1 Make sure that the printer Power Switch is turned to the OFF position O before connecting the Power Cord to prevent possible electric shock or damage to the printer Use only the Power Cord supplied with the printer Use of any other cord may cause electric shock or fire Connect the Power Cord to a supply outlet with a properly grounded earthed connection Power Switch 2 Connect the Power
38. erence in which case the user may be required to take adequate measures CAUTION 1 This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC 2 The contents of this manual may be changed without notification 3 Please refer to your local Authorised Service representative with regard to any queries you may have in this manual 1 PRODUCT OVERVIEW ENGLISH VERSION EO1 33036 1 1 Introduction 1 PRODUCT OVERVIEW 1 1 Introduction Thank you for choosing the TEC B SX5T series thermal printer This Owner s Manual contains from general set up through how to confirm the printer operation using a test print and should be read carefully to help gain maximum performance and life from your printer For most queries please refer to this manual and keep it safe for future reference Please contact your TOSHIBA TEC representative for further information concerning this manual 1 2 Features This printer has the following features e The print head block can be opened providing smooth loading of media and ribbon e Various kinds of media can be used as the media sensors can be moved from the centre to the left edge of the media e The strip module ribbon saving module and expansion I O interface board are provided on this printer as standard e When the optional interface board is installed Web functions such as remote maintenance and other advanced network features are available e Superior h
39. es of the parts or units introduced in this section are used in the following chapters 1 5 1 Dimensions 291 11 5 460 18 1 308 12 1 Dimensions in mm inches 1 5 2 Front View LCD Message Display Top Cover Operation Panel Supply Window Media Outlet 1 5 3 Rear View Parallel Interface PCMCIA Card Slot Option Connector Centronics USB Connector Option or LAN Connector Option USB Connector Option or LAN Serial Interface Connector Option Connector RS 232C Expansion I O Interface Connector Power Switch AC Power Inlet O OFF ON 1 PRODUCT OVERVIEW ENGLISH VERSION EO1 33036 1 5 Appearance 1 5 4 Operation Panel LCD Message Display POWER LED Green ON LINE LED Green ERROR LED Red FEED key PAUSE key RESTART key Please see Section 3 1 for further information about the Operation Panel Locking Ring 1 5 5 Interior Ribbon Stopper Supply Holder Print Head Block Supply Shaft Print Head Platen Take up Spool Head Lever Ribbon Shaft E1 4 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 1 Precautions 2 PRINTER SETUP This section outlines the procedures to setup your printer prior to its operation The section includes precautions connecting cables assembling accessories loading media and ribbon inserting the optional memory card and performing a test print 2 1 Pr
40. es operate Be sure to provide an exclusive outlet for the machine as this may cause fire or electric shock Do not insert or drop metal flammable or other foreign objects into the machines through the ventilation slits as this may cause fire or electric shock If the machines are dropped or their cabinets damaged first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorised TOSHIBA TEC representative for assistance Continued use of the machine in that condition may cause fire or electric shock Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock Do not place metal objects or water filled containers such as flower vases flower pots or mugs etc on top of the machines If metal objects or spilled liquid enter the machines this may cause fire or electric shock Do not scratch damage or modify the power cords Also do not place heavy objects on pull on or excessively bend the cords as this may cause fire or electrical shock Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or electric shock In these cases immediately turn off the power switches and disconnect the power cord plugs from the outlet Then contact your authorised TOSHIBA TEC representative for assistance Safety Summary Disconnect Connect a grounding wir
41. g from the command code will be displayed However LF and NUL will not be displayed Example 1 ESC T20 G30 LF NUL Command error The following message appears T206 0 B 5A5T V1 0A Example 2 ESC XR 0200 0300 0450 1200 1 LF NUL Command error The following message appears XR 0200 0300 045 B5 Re VIUA Example 3 ESC PC001 0A00 0300 2 2 A 00 B LF NUL Command error The following message appears PCO01 0A00 0300 B SA VI OA e When the error command is shown 3FH appears for codes other than codes 20H to 7FH and AOH to DFH EA2 2 APPENDIX 3 INTERFACE ENGLISH VERSION EO1 33036 APPENDIX 3 INTERFACE APPENDIX 3 INTERFACE B Interface Cables To prevent radiation and reception of electrical noise the interface cables must meet the following requirements Fully shielded and fitted with metal or metallised connector housings Keep as short as possible Should not be bundled tightly with power cords Should not be tied to power line conduits B RS 232C Cable description The serial data cable used to connect the printer to the host compute should be one of the following two types DB 9S DB 25P Connector to PC Connector to Printer 1 N C MEM 1 F G L2 RXD be 3 TXD 3 TXD 5 GND 5 RTS 6 DER gt A 6 DTR 7 RTS 7 SG 8 cis EE DSR 9 N C i DB 25S DB 25P Connector to PC Connector to Printer 1 Shield 1 F G E gt 3 RXD i 3
42. has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable rotection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and sed in accordance with the instruction manual may cause harmful interference to radio communications Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense for USA only Changes or modifications not expressly approved by manufacturer for compliance could void the user s authority to operate the equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada O TEC for CANADA only Copyright O 2003 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Ohito cho Tagata gun Shizuoka ken JAPAN Safety Summary ENGLISH VERSION EO1 33036 Safety Summary Personal safety in handling or maintaining the equipment is extremely important Warnings and Cautions necessary for safe handling are included in this manual All warnings and cautions contained in this manual
43. ia Refer to Section 2 7 Adjust the position of the Feed Gap Sensor or Black Mark Sensor depending on the media being used Refer to Section 2 7 Load the ribbon Refer to Section 2 8 Turn the power ON Refer to Section 2 6 Perform a test print Refer to Section 2 10 Install the Printer Drivers Refer to the Printer Driver Manual When installing the printer it is important to ensure that the Fan Filter 1s attached before using the printer The Fan Filter consists of 2 parts 1 Filter Pad 2 Filter Retainer To fit the Fan Filter put the Filter Pad inside the Filter Retainer and simply press into place as shown in the diagram below ensuring connecting pins are aligned with the connecting holes Filter Pad E2 2 2 PRINTER SETUP 2 4 Connecting the Cables to Your Printer NOTES 1 The picture on the right shows the layout of the interface connectors when the options are fully installed It may be different depending on your system configuration The USB interface and LAN interface cannot be used at the same time ENGLISH VERSION EO1 33036 2 4 Connecting the Cables to Your Printer The following paragraphs outline how to connect the cables from the printer to your host computer and will also show how to make cable connections to other devices Depending on the application software you use to print labels there are 4 possibilities for connecting the printer to your host comput
44. issue mode with the FEED or RESTART key lt 4 gt TEST PRINT TEPE SING GUT Press the PAUSE key and the media size setting display will appear Select the media size with the FEED or RESTART key lt 4 gt TEST PRINT LABEL LEN 76mm Press the PAUSE key and the paper feed setting display will appear Select whether or not a paper feed is performed with the FEED or RESTART key lt 4 gt TEST PRINT PAPER FEED When the PAUSE key is pressed one blank media will be issued Then the LCD Message Display will return to showing the test print lt 4 gt TEST PRINT v v av o zi A D ge gt G C o m a c em cu e E O 5 Ti m m g SH O lt When pressing the PAUSE key the printer will print the specified issue counts of the lt 4 gt TEST PRINT SLANT LINE CIDOT 7 g v 3 gt O O A m EN m Q O J mU a e c 3 Cu U gt C o Im call S O lt and the printer will print the specified issue counts of the slant lines 3 dots Gloss Te PRINT SLANT LINE CSBOT UU C UN UN 5 O Ti m m Az C lt e gt a U gt c O UL m and the printer will print the specified issue counts of the characters of various sizes 4 TEST PRINT CHARACTERS ar O UN UN 5 O Ti m m 2 C lt e e U gt c O LL G bi and the printer will print the specified issue counts of the b
45. med Media 5 3 Removing Jammed This section describes in detail how to remove jammed media from the Media printer CAUTION 1 Turn off and unplug the printer Do not use any tool that may 2 Open the Top Cover damage the Print Head 3 Turn the Head Lever to Free position then open the Ribbon Shaft Holder Plate 4 Open the Print Head Block 5 Remove the ribbon and media Print Head Block Ribbon Shaft Holder Plate 6 Remove the jammed media from the printer DO NOT USE any sharp implements or tools as these could damage the printer NOTE 7 Clean the Print Head and Platen then remove any further dust or foreign substances o MERI HUND er 8 Paper jams in the Cutter Unit can be caused by wear or residual glue from label stock on the cutter Do not use non specified media in the cutter cutter contact a TOSHIBA TEC authorised service representative CAUTION When removing the jammed media be careful not to damage the print head with a hard object like a watch or a ring Care must be taken not to allow Care must be taken not to allow a the metal or glass part of a watch metal object like a ring to touch to touch the print head edge the print head edge Since the print head element can be easily damaged by shock please treat it carefully by not hitting a hard object against it E5 3 5 TROUBLESHOOTING ENGLISH VERSION EO1 33036 5 4 Threshold Setting To maintain a constant print position th
46. must be taken not to injure yourself when handling the cutter CAUTION Be sure to cut the backing paper of the label Cutting labels will cause the glue to stick to the cutter which may affect the cutter quality and shorten the cutter life Use of tag paper when the thickness exceeds the specified value may affect the cutter life ENGLISH VERSION EO1 33036 2 7 Loading the Media Cut mode When the optional Cutter Module is fitted the media is automatically cut A swing cutter and a rotary cutter are available as an option but they are used in the same way Insert the leading edge of the media into the Media Outlet of the Cutter Module m B 13 Cutter Module Media _ 7 Media Outlet If the loaded media is direct thermal media a chemically treated surface the media loading procedure is now completed Close the Ribbon Shaft Holder Plate and turn the Head Lever to Lock position to close Then close the Top Cover If the media is thermal transfer media it is also necessary to load a ribbon Refer to Section 2 8 Loading the Ribbon E2 11 2 PRINTER SETUP 2 8 Loading the Ribbon 1 Do not touch any moving parts To reduce the risk of fingers jewellery clothing etc being drawn into the moving parts be sure to load the ribbon once the printer has stopped moving completely The print head becomes hot immediately after printing Allow it to cool before loading the ribbo
47. n To avoid injury be careful not to trap your fingers while opening or closing the cover CAUTION Be careful not touch the Print Head Element when raising the Print Head Block Failure to do this may cause missing dots by static electricity or other print quality problems ENGLISH VERSION E01 33036 2 8 Loading the Ribbon There are two types of media available for printing on these are thermal transfer media and direct thermal media a chemically treated surface DO NOT LOAD a ribbon when using a direct thermal media 1 Rotate the Ribbon Stoppers counterclockwise by 90 and move them back to the end of the Ribbon Shafts Restore the Ribbon Stoppers to the former orientation by turning them clockwise Ribbon Stopper Ribbon Shaft 2 Leaving plenty of slack between the ribbon spools place the ribbon onto the Ribbon Shafts as shown below Ribbon Shaft Print Head Block Ribbon Take up Roll CAUTION When loading or replacing the media or a ribbon be careful not to damage the print head with a hard object like a watch or a ring pd i E l N E Care must be taken not to allow Care must be taken not to allow the metal or glass part of a watch a metal object like a ring to touch to touch the print head edge the print head edge Since the print head element can be easily damaged by shock please treat it carefully by not hitting a hard object against it E2 12 2 PRINTER SETUP
48. nd the backing paper onto the Take up Spool and fix it in position Fit the Take Up Clip so that with the Take up Clip Wind the paper counterclockwise around the longer side of the clip is the spool as this is the direction it rotates fitted into the shallow groove 4 Rotate the Take up Spool anti clockwise a few times to remove any in the Take Up Spool slack in the backing paper The backing paper can be 5 Set the Selection Switch mounted on the Rewinder Assembly to wound directly onto the Take STANDARD PEEL OFF position up Spool or a paper core When using the Take up Spool detach the Holder Stopper by removing the B 3x4 screw Otherwise it may be difficult to pull out the wound backing paper roll Take up Spool STANDARD PEEL OFF NM REWINDER 9 SSS LISS Front Plate Holder Stopper B 3x4 Screw Take up Spool Take up Clip l Take up Clip When using a paper core put Black Screw Strip Plate Backing Paper the core on the Take up Spool with the Holder Stopper on it and attach the top edge of the backing paper to the core with adhesive tape The Take up Clip is not necessary This winding method is applicable to the Built in Rewinder mode E2 9 2 PRINTER SETUP 2 7 Loading the Media Cont NOTE Be sure to set the Selection Switch to REWINDER position ADJUSTMENT If the media skews when using the Built in Rewinder turn
49. ns the printer to an idle condition 1 The printer is turned on standing by or printing ON LINE BESAT V1 0A 2 To stop printing or clear the data sent from the computer press the PAUSE key The printer stops printing PAUSE Hg BSA OT V1 0A 3 Press and hold the RESTART key for 3 seconds or longer UV RESET 4 Press the PAUSE key The data sent from the computer will be cleared and the printer returns to an idle condition ON LINE BESS PISTA E3 2 3 ON LINE MODE ENGLISH VERSION EO1 33036 3 4 Dump Mode In Dump mode any characters sent from the host computer will be 3 4 Dump Mode printed Received characters are expressed in hexadecimal values This allows the user to verify programming commands and debug the program For details please refer to your nearest TOSHIBA TEC service representative E3 3 4 MAINTENANCE ENGLISH VERSION EO1 33036 4 1 Cleaning p WARNING This chapter describes how to perform routine maintenance Be sure to disconnect the To ensure the continuous high quality operation of the printer you should power cord before perform a regular maintenance routine For high throughput it should be performing maintenance done on a daily basis For low throughput it should be done on a weekly Failure to do this may basis cause an electric shock To avoid injury be careful not to pinch your fingers while opening or closing the cover and print head block The print hea
50. nsor which detects the difference of potential between the black mark and print area to find the print start position Built in rewinder mode Printer mode of operation where a strip module is installed to take up printed media onto the build in rewinder Cut mode Printer mode of operation where an optional cutter module is installed to automatically cut media from the supply roll after they are printed The print command can specify to cut every media or to cut after a set number of media have been printed Cutter module A device used to cut the media DPI Dot Per Inch The unit used to express print density ENGLISH VERSION EO1 33036 GLOSSARIES Expansion I O interface An interface circuit that may be installed into printer to allow the printer to be connected to an external device such as a wrapping machine and to receive feed print start and pause signals from the external device and to send back print pause and error status signals to the external device Feed gap sensor transmissive sensor which detects the difference of potential between the gap between labels and the label to find the print position of the label Font A complete set of alphanumeric characters in one style of type E g Helvetica Courier Times Gap Clearance between labels IPS Inch per second The unit used to express print speed Label A type of media with adhesive backing LCD Liquid Crystal Display Installed on the o
51. peed setting display will appear Set the print speed with the FEED or RESTART key lt 4 gt TEST PRINT PRINT SPEED SS 7 Press the PAUSE key and the sensor type setting display will NOTES appear Select the sensor type with the FEED or RESTART key 1 Select the sensor type which matches the media being used Basically the Reflective Sensor Black Mark Sensor is for tag paper and the 8 Press the PAUSE key and the print mode setting display will Transmissive Sensor Feed appear Select the print mode with the FEED or RESTART Gap Sensor is for labels key Select the print mode which matches the media being used Basically the thermal transfer is with ribbon and the thermal direct is without ribbon lt 4 gt TEST PRINT SENSOR TRANS lt 4 gt TEST PRINT PRI LY PE TRANSFER E2 15 2 PRINTER SETUP 2 10 Test Print Cont NOTE When PAPER FEED is selected the printer feeds the media to the correct print start position If the print start position adjustment is unnecessary select PAPER NO FEED and save the media NOTE If the FEED key is pressed after the blank labels are printed the printer will enter the Factory Test mode To exit from the Factory Test mode press the PAUSE key 10 11 12 13 14 15 16 17 18 ENGLISH VERSION EO1 33036 2 10 Test Print Press the PAUSE key and the issue mode setting display will appear Select the
52. peration panel and displays operation modes error message and so on Media Material on which data is printed by the printer Label tag paper fanfold paper perforated paper etc PCMCIA interface An optional interface circuit that may be installed into the printer to allow the use of the small credit card sized PC cards such as flash memory cards and LAN cards PCMCIA is the acronym for Personal Computer Memory Card International Association GLOSSARIES Pre printed media A type of media on which characters logos and other designs have been already printed Print head element The thermal print head consists of a single line of tiny resistive elements and when current is allowed to flow through each element it heats up causing a small dot to be burned onto thermal paper or a small dot of ink to be transferred from a thermal ribbon to ordinary paper Print speed The speed at which printing occurs This speed is expressed in units of 1ps inches per second Reflective sensor See Black mark sensor Resolution The degree of detail to which an image can be duplicated The minimum unit of divided image is called a pixel As the resolution becomes higher the number of pixels increased resulting in more detailed image Ribbon An inked film used to transfer an image onto the media In the thermal transfer printing it 1s heated by the thermal print head causing an image to be transferred onto the media Strip mode
53. r and the printer call a TOSHIBA TEC authorised service representative E5 1 5 TROUBLESHOOTING ENGLISH VERSION EO1 33036 5 2 Possible Problems 5 1 Error Messages Cont NO PAPER 1 The media has run out 1 Load new media Then press the RESTART key 2 The media is not loaded properly 2 Reload the media correctly Then press the RESTART key 3 The media is slack 3 Take up any slack in the media RIBBON ERROR The ribbon is not fed properly Remove the ribbon and check the status of the ribbon Replace the ribbon if necessary If the problem is not solved turn off the printer and call a TOSHIBA TEC authorised service representative NO RIBBON The ribbon has run out Load a new ribbon Then press the RESTART key REWIND FULL The Built In Rewinder Unit is full Remove the backing paper from the Built In Rewinder Unit Then press the RESTART key EXCESS HEAD TEMP The Print Head has overheated Turn off the printer and allow it to cool down about 3 minutes If this does not solve the problem call a TOSHIBA TEC authorised service representative Other error messages A hardware or software problem may Turn the printer off and then on If this have occurred does not solve the problem turn off the printer again and call a TOSHIBA TEC authorised service representative 5 2 Possible Problems This section describes problems that may occur when using the printer and their ca
54. sentative B SKS I V1 0A FEED key Y TRANSMISSIVE Feed gap sensor B 5 51 V1 0A 8 Press and hold the PAUSE key until more than 1 5 labels tags have been issued The media will continue to be fed until the PAUSE key is released Threshold setting for the selected sensor is completed by this operation PAUSE B SX5T V1 0A 9 Press the RESTART key ON LINE Basho V1 0A 10 The printer is in stand by 11 Send an issue command from the PC to the printer ON LINE B SX5T V1 0A E5 4 APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1 33036 A1 1 Printer APPENDIX 1 SPECIFICATIONS Appendix describes the printer specifications and supplies for use on the B SX5T printer A1 1 Printer The following is the printer specifications ma as B SXST T 10 QQ QQ US B SX5T TS10 QP Supply voltage AC100 120V 50 60 Hz 10 AC220 240V 50 Hz 10 Power consumption During a print job 1 7 A 130 W maximum 0 7 A 124 W maximum During standby 0 19 A 15 W maximum 0 16 A 16 W maximum Operating temperature range 5 C to 40 C 40 F to 1049F Relative humidity 25 to 85 RH no condensation Resolution 12 dots mm 306 dpi Printing method Thermal transfer or Thermal direct Printing speed 76 2 mm sec 3 inches sec 127 0 mm sec 5 inches sec br details refer to Section A1 3 1 203 2 mm sec 8 inches sec Available media width including 30 0 mm to 140 0 mm 1 2 inches to 5 5 inches backing paper Effective print width max
55. t or gas head life and result in e The thermal paper used for direct thermal printing must not have problems with bar code specifications which exceed Na 800 ppm K 250 ppm and CI 500 readability or print quality ppm All media and ribbons e Some ink used on pre printed media may contain ingredients which should be handled with care shorten the print head s product life Do not use labels pre printed to avoid any damage to the with ink which contain hard substances such as carbonic calcium media ribbons or printer CaCO and kaolin AbO 2810 2H2O Read the guidelines in this For further information please contact your local distributor or your section carefully media and ribbon manufacturers E4 3 5 TROUBLESHOOTING ENGLISH VERSION EO1 33036 5 1 Error Messages 5 TROUBLESHOOTING This chapter lists the error messages possible problems and their solutions If a problem cannot be solved by taking the actions described in this chapter do not attempt to repair the printer Turn off and unplug the printer then contact an authorised TOSHIBA TEC service representative for assistance 5 1 Error Messages NOTES e fan error is not cleared by pressing the RESTART key turn the printer off and then on e After the printer is turned off all print data in the printer is cleared tik k kK II indicates the number of unprinted media Up to 9999 in pieces Problems Causes Online mode with the Print
56. the Adjustment Knob of the Rewinder Guide Plate to correct the media feed Clockwise turn moves the Rewinder Guide Plate forward and counter clockwise moves it backward When the media skews to the Loosen the SM 4x8 screw turn the Adjustment Knob clockwise and then tighten the SM 4x8 screw when the Rewinder Guide Plate is positioned correctly When the media skews to the left Loosen the SM 4x8 screw turn the Adjustment Knob counter clockwise and tighten the SM 4x8 screw when the Rewinder Guide Plate is positioned correctly ENGLISH VERSION EO1 33036 2 7 Loading the Media Build in rewinder mode When the Rewinder Guide Plate is attached the Take up Spool can be used as a Built in Rewinder to take up the printed media 1 Remove the two Black Screws to detach the Front Plate Front Plate Black Screw 2 Attach the Rewinder Guide Plate to the Strip Plate with the SMW 4x8 sems screws Rewinder Guide Plate SMW 4x8 Screw 3 Insert the media under the Rewinder Guide Plate 4 Wind the media onto the Take up Spool and fix it in position with the Take up Clip 5 Rotate the Take up Spool counterclockwise a few times to remove any slack in the media 6 Set the Selection Switch mounted on the Rewinder Assembly to REWINDER position Adjustment Knob SM 4x8 Screw Rewinder Guide Plate E2 10 2 PRINTER SETUP 2 7 Loading the Media Cont The cutter is sharp so care
57. tween labels as illustrated below Label Area to be detected Centre of media Sensor position Print side Min 2 0 mm Label Min 6 0 mm when using Gap Label the cutter module Min 12 mm Media feed direction Sensor is movable within this range EA1 3 APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1 33036 A1 3 Media A1 3 2 Detection Area of the Transmissive Sensor Cont Tag paper with square holes Centre of media Sensor position Print side gt Square holes Round holes are not acceptable Media feed direction Sensor is movable within this range NOTE Round holes are not acceptable A1 3 3 Detection Area of the Reflective Sensor The Reflective Sensor is movable from the centre to the left edge of media The reflection factor of the Black Mark must be 10 or lower with a waveform length of 950 nm The Reflective Sensor should be aligned with the centre of the Black Mark Centre of media Min 2 0 mm ae gt Detecting the black marks on the back l Min 12 mm Sensor should be positioned at the centre of the black mark NG Media feed direction I Sensor is movable within this range A1 3 4 Effective Print Area The figure below illustrates the relation between the head effective print width and media width Out of print range of print range A A 6 0 128 0 mm 0 2 6 0 mm Head Effective Print Range 140 mm Max media width
58. uses and solutions Possible Problems The printer will not The Power Cord is disconnected Plug in the Power Cord turn on 2 The AC outlet is not functioning 2 Test with a power cord from another correctly electric appliance The fuse has blown or the circuit Check the fuse or breaker breaker has tripped The media is not fed The media is not loaded properly Load the media properly 2 The printer is in an error condition 2 Solve the error in the message display See Section 5 1 for more detail Nothing is printed on The media is not loaded properly Load the media properly the media 2 The ribbon is not loaded properly 2 Load the ribbon properly The print head is not installed Install the print head properly Close properly the Print Head Block The ribbon and media are not Select an appropriate ribbon for the matched media type being used The printed image is The ribbon and media are not Select an appropriate ribbon for the blurred matched media type being used The Print Head is not clean Clean the print head using the Print Head Cleaner or a cotton swab slightly moistened with ethyl alcohol The cutter does not The Cutter Cover is not attached Attach the Cutter Cover properly cut properly The media is jammed in the Cutter Remove the jammed paper The cutter blade is dirty Clean the cutter blade E5 2 5 TROUBLESHOOTING ENGLISH VERSION EO1 33036 5 3 Removing Jam
59. while the media is diagram below Note that O is the power OFF side of the switch being printed as this may cause a paper jam or damage to the printer Do not turn off the printer power while the ON LINE lamp IS blinking as this may cause damage to your computer Power Switch E2 5 2 PRINTER SETUP ENGLISH VERSION EO1 33036 2 7 Loading the Media 2 7 Loading the Media The following procedure shows the steps to properly load the media into the printer so that it feeds straight and true through the printer Do not touch any moving The printer prints both labels and tags parts To reduce the risk of fingers jewellery 1 Turn off the power and open the Top Cover clothing etc being 2 Turn the Head Lever to Free position then release the Ribbon Shaft drawn into the moving Holder Plate parts be sure to load the 3 Open the Print Head Block media once the printer Print Head Block Top Cover has stopped moving completely The Print Head becomes hot immediately after printing Allow it to cool before loading the media To avoid injury be careful not to trap your fingers while opening or closing the cover CAUTION Be careful not to touch the Head Lever Ribbon Shaft Print Head Element when Holder Plate raising the Print Head Block Failure to do this may cause missing dots by static electricity or other print quality problems CAUTION When loading or replacing the media or a ribbon be car
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