March 18, 2015 – Circulation & Resource Sharing
Contents
1. Duquoin think the picklist is one of the nicest features janeth When looking up a patron name in LEAP why can t it have the patron s town instead of their birthdate listed don t know all of my patrons by sight so a birth year is not all that useful Ryan MTNp Eshter like the idea of toping it at 5 copies a title We currently have 22 copies of gone girl but have missed some big best sellers in the mean time do go and purchase extra ebooks beside what the system purchases but it seems like we are one of the few Yvonne Williams West Sangamon Public Library We have one employee using LEAP at the CIRC desk Kim Ryan my only concern is publishers that only let you have so many checkouts or have a time limit put on ebooks As long as everyone who wants to read a book gets to that is good to go with a wider variety Sue Pearson Circulation Edwardsville Janet I m not sure if that s a possibility or not It would make more sense I ll ask about that Laura So out of the 30 that are signed in only 4 are using LEAP Kyla MVPP Laura we re trying to use it but until we get the printers figured out we re kind of stuck with original Polaris janeth THank you Sue am not sure why anyone would think the birth year is a useful sorting tool Susan BHPLD Who is using Leap Bunker Hill PLD does christine caseyville We are still trying it out amp looking at the printer issues Joe DeVillez Circulation Duq2. We ve followed all the steps from the user manual and just aren t making headway Laura We have had the same issues with printing Kyla Karen Brighton Memorial Library Dist Can take this opportunity to poll the group about your I T support What sort of I T support do your libraries have Do you contract with a company for maintenance and any issues that may arise Do you figure it out yourselves I m limping along as the solo I T expert at my library but spend too much time on issues like antivirus protection undoing the damage that the patrons do to the public computers each day printers and hardware problems etc Laura We have Lazerware at Fairview Heights Library Esther Curry C E Brehm Memorial PLD We use Lazerware actually out of St Louis They provided most of the IT support for a lot of the old Shawnee Library System libraries They are great Yvonne Williams West Sangamon Public Library We have a local man here at our library who comes in at least once a week and as needed other times to keep all our computers up to date and handle any issues we are having Joe DeVillez Circulation Duquoin I m going to throw the Leap manual web address on here and all the relevent printing setup starts at page 21 which might prove useful Joe DeVillez Circulation Duquoin http share illinoisheartland org sites default files Polaris 20Leap 201_0 20Users 20Guid e 20revised 20 281 29 pdf makettle78 yahoo com We use L
3. yahoo com With Lazerware if you have a problem you file a help ticket They show up within 24 hours and take care of whatever They also show up often just to check things out and do any upgrades They are worth every penny of the service contract and more Kyla MVPP Joe The manual you just shared is what we ve been using to try to set up printing and we re still not having luck Should open a help desk ticket Laura The Leap manual isn t very clear for the printer setup Carol So funny just had a Lazerware Rep call me to see if we need them used them at one time but am very lucky right now to have an SIU Tech guy take care of any issues we have and he is free also helps that he is a friend But will agree Lazerware is good You can either sign a contract were they come in periodically or just call as needed That is how it used to be Joe DeVillez Circulation Duquoin Kyla If you open a help desk ticket and explain what happens more in depth can probably move it up the ladder first to IT to see what they think and if that doesn t work they could escalate it to Polaris hopefully Kyla MVPP Will do Thanks Karen Brighton Memorial Library Dist Thanks again for all of the info sounds like need to give them a call and check their pricing I d love to relinquesh my I T headaches to a real expert christine caseyville Me too Esther Curry C E Brehm Memorial PLD Karen Lazerware will definitely be able to gi
4. CHRE Chat Sharing Heartland s Available Resources Equally March 18 2015 Circulation amp Resource Sharing Sue Pearson Circulation Edwardsville Hi everyone Joe DeVillez Circulation Duquoin Good afternoon everyone Sue Pearson Circulation Edwardsville Small group so far Sue Pearson Circulation Edwardsville Anyone have any questions or comments to start us off Susan BHPLD Is anyonle having problems with Polaris freezing up christine caseyville No not caseyville Kathy Goleman Divernon Township Library No we haven t had any problems Laura Yes last week was bac Laura bad Sue Pearson Circulation Edwardsville Remember to report any connectivity problems to our IT department Sue Pearson Circulation Edwardsville Not to minimize the possibility of it being a Polaris issue but internet connections and firewall issues all come into play as well christine caseyville Has anyone heard about microsoft not supporting internet explorer Joe DeVillez Circulation Duquoin Microsoft will continue legacy support for IE but they have a new browser they are introducing codenamed Spartan christine caseyville ok guess we will be finding more out about it Kathy Goleman Divernon Township Library Has anyone had any problems putting a new patron in on LEAP I ve only had to do one but it kept telling me postal code was not in correct format finally had to do it in Polaris Never could fi
5. azerware also and cannot recommend them highly enough christine caseyville Struggling solo with the exception of major repairs Karen Brighton Memorial Library Dist Thanks for all of the responses For a company such as Lazerware do you call them whenever issues arise such as a virus Do they come to your library to perform regular check ups Brenda Gilpatrick We use Lazerware also at Red Bud Susan BHPLD I like Leap and that s all use for checking out patrons Will we eventually be able to place holds by other ways than just Title Laura Lazerware will come when you call or they also do some things remotely Esther Curry C E Brehm Memorial PLD Lazerware has a helpdesk where you submit a ticket You pay a flat fee per computer and they come out and work on them amp fix them They take care of viruses and updating installing software Well worth the money Kathy Goleman Divernon Township Library We also have a local guy who comes in and helps maintain our computers and if we have problems We also use Drive Vaccine on our computers so that every time they are logged off they go back to the original settings so patrons can t save anything to the computer It has to be in administrative mode to be able to make changes to the computers Elaine MTL how much does Lazerware charge per computer Sue Pearson Circulation Edwardsville Susan if you click on Title you can change the search to a different field makettle78
6. don t have the shelf space in the regular stacks for them This also allows us to have a wider variety Yvonne Williams West Sangamon Public Library agree Esther we don t have the space Shawn Elwood Township Wider variety Penny Eilers White Hall Township Library Jan thank you makettle78 yahoo com agree with Esther Besides that being in the system we are in now the wait time is nothing compared to what it was years ago Guess that shows my age Ryan MTNp Esther agree with you and we do the same thing am asking because want to bring it up to the eReadillinois committee Especially since the mega grant is getting ready to end Laura Are any libraries using LEAP at the Circulation Desk For new patrons IPL list Kathy Goleman Divernon Township Library yes we are using LEAP Jan Brep We are also using LEAP at Circ desk Esther Curry C E Brehm Memorial PLD think that is equaly valid for ebooks as well Our Overdrive group had to decide on this when The Help and 50 Shades of Grey were so popular We were still developing the collection and need to add a larger variety of titles So set a group limit of 5 copies of a title Print books can be offered to other libraries but we re just stuck with multiples of an ebook Ryan MTNp I love the pick list on my ipad never have to print it and it just updates as you go Awesome My staff dont think so but am the tech geek of the group Joe DeVillez Circulation
7. gure that one out Sue Pearson Circulation Edwardsville hadn t heard about any issues with adding patrons in LEAP Joe DeVillez Circulation Duquoin am going to ask our IT guy Christine and i ll see what he thinks Sue Pearson Circulation Edwardsville Anyone else had this issue Kyla MVPP We re having issues with setting up printers in LEAP got some good tips at the last Chat about what s worked for other libraries but it s not working for us Should we open up a help desk ticket Ryan MTNp I had one just a few minutes ago have a lady get notices pohone calls and emails that she has a book on hold that has been unclaimed for over a month When we tried to delete the unclaimed hold it would not do so either in LEAP or Polaris Joe DeVillez Circulation Duquoin Which printing issues are you having Kyla Sue Pearson Circulation Edwardsville Ryan that could be a locked process and may have to be removed by Polaris staff If you continue to be able to delet enter a helpdesk ticket We ll probably need to open a ticket with Polaris Sue Pearson Circulation Edwardsville Sorry meant to say unable to delete Joe DeVillez Circulation Duquoin Brant our IT guy stated that Polaris will run on the new Microsoft Internet browser Kyla MVPP Well depending on the browser and the function we re attempting either the receipts and slips will print with very long tails or they won t print at all
8. otally understand the publisher limits Not all books have limits and i will not lie sometime will purchase a no limit not well know book before will purchase one that has limits The 26 check out limit does not bother me but the 1 year only does bother me THe example am giving are no limits books Ryan MTNp My staff are using LEAP and really liking Ryan MTNp We only had issues with one printer and it was fixed in 2 minutes Everything else transfered right over Sue Pearson Circulation Edwardsville It sounds like those using LEAP are liking it besides the printing issues Sue Pearson Circulation Edwardsville I ve had some printing issues myself but Chris Dawdy who uses Firefox never had to do a thing to set up printing in LEAP It just worked as soon as she started Kathy Goleman Divernon Township Library yes we like LEAP very much and it sounds like we were one of the lucky ones and didn t have any printing problems Sue Pearson Circulation Edwardsville Kathy are you by chance using Firefox Susan BHPLD like the fact that Leap gives you the option of printing the receipt or not Kathy Goleman Divernon Township Library no we are using IE Sue Pearson Circulation Edwardsville I ve been using Google Chrome might have to try a different browser Sue Pearson Circulation Edwardsville It s 2 00 Any other questions or comments Kathy Goleman Divernon Township Library Thank you as always ve
9. ry helpful dawn rutschke thank you from sherman public Joe DeVillez Circulation Duquoin Have a great day everyone Yvonne Williams West Sangamon Public Library thank you Sue Pearson Circulation Edwardsville Talk to you all next month
10. uoin would think that unless the patron you are searching for has an unusual last name that would be easier to identify then the find button next to the search bar would be your best bet makettle78 yahoo com Carmi does not janeth am using it in the office but the main desk is still using Polaris Esther Curry C E Brehm Memorial PLD The printing issue is part of the reason we re not doing LEAP Also most of my staff do other modules so they have to be in Polaris anyway do like the idea of having them use our inventory tablet to run the pick list Carol Part of my staff is older 70s and 80s it is easier not to boggle their minds with something new And I am also waiting for printer issues to clear up Laura We are also waiting for the printer issues to be worked out Sue Pearson Circulation Edwardsville was just playing around with patron searching in LEAP When did a search for Smith John it did display a list of names by name and birth year then clicked the find button and selected Patron Keywords and it displayed the barcode street city library etc Jan Brep We found that you can type in first name last name and it will search out also janeth OK Great Jan Brep Our printer is working great The only draw back is when we go into LEAP every morning we have to reset the printer any suggestions Yvonne Williams West Sangamon Public Library We have to reset every morning too Ryan MTNp Kim I t
11. ve you a quote I m not sure what we pay that goes through the bookkeeper But know that we had a printer that was being tempermental and since we have everything under contract they just put in a new one Laura Lazerware is well worth the cost Janet Decatur Public Library We still use Polaris not LEAP but found this on the Exchange about the receipt paper Go to File Page Setup Headers Footers and change all the boxes to say gt Empty Then on the Print menu Preferences Layout we changed it to 80 x 297 mm Penny Eilers White Hall Township Library We received the epson restick printer from the grant Where do you buy the paper know it was discussed where to buy many times but we weren t ready at the time Ryan MTNp Since we are talking Circulation have a question for the masses Which do you think is better to have lots of copies for a title so that the hold que stays low or having a wider variety of titles so that patrons can discover new things and hopefully do not mind the wait time Jan Brep We get ours from Bayscan with the sticky down the middle never have any problems with it getting jammed in printer Kathy Goleman Divernon Township Library Wider variety of titles Laura Our patrons don t seem to mind waiting for a popular title Esther Curry C E Brehm Memorial PLD Ryan we have very few titles that we buy multiples of partly because a few months down the road it won t be as popular and we
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