HP Pro Slate 12 Tablet
Contents
1. 995 E NOTE Asyouremove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts AN CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other condu2. 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove the volume and power button board see Volume and power button board on page 19 9 Remove the top and bottom speakers see Speakers on page 19 10 Remove the antenna board see Antenna board on page 22 11 Remove the connector board see Connector board on page 24 12 Remove the system board see System board on page 25 Remove the docking charger Chapter 6 Removal and replacement procedures A Release the docking charger 1 from the metal frame and then remove it 2 Reverse this procedure to install the docking charger Outer ring Description Spare part number Outer ring for models with WWAN capability 807960 001 Outer ring for models without WWAN capability 807960 001 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove the volume and power button board see Volume and power button board on p
3. Press the volume down button to select Yes delete all user data and then press the power button A recovery system screen shows the reset process When the screen displays the message Data wipe complete press the volume down button to highlight Reboot system now and then press the power button to select The tablet will restart Factory data reset 31 9 Power adapter requirements The wide range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 2 conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased Power adapters for use in other countries and regions must meet the requirements of the country or region where the tablet is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the adapter cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power adapters must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the adapter will be used Requirements for specific countries and regions Country region Accredited agency Argentina IRAM Australia SAA Austria OVE Belgium CEBEC Brazil ABNT Canada CSA Chile IMQ Denmark DEMKO Finland FIMKO France UTE
4. E E EE E E E EE E EE E E N E E E 15 Rearsfacing Webcamera sss maoe a a A A a a a a a aaa A S A en dg 16 Front facing webcamera scscssscsssscesscssescescssesssssecsessessesaessessesaessssaesaesssuseseussssaeseesscseesaesessaeseesesaeseesneaesassnss 17 Volume and power button board eese esee eese eene eene tn tenente th setas trae tese sh sense sa setas esa sess sns n 19 Speakers eera 19 Antenna IDO GIG ert 22 Connector Board esinin bie 24 npo OR NY 25 DOCKING CHANG EE E EID me 26 Outering eeepc Rc 27 vi Pac olli 80 Eee ER Re E E RES 29 8 Backing up and Fecovering your data 2 rir eek eR EEEEEE wasnt HEEER EE VERE AE PEEPEE EXEC EVEEE EUER RE 30 Updating apps widgets and the operating system sssccssecssscsecssecssecsseseeseeseecssesseesoessaesseessseseeeseeeseesas 30 Backup and reset cic ceci scie tie nere ke ee eet eene de di cce studet aaan aae aSa ESE ace dac RE epe VERE s 30 Factory dataireset eee tuii E ie E ERU re SEED tuere iR IER NEUE 30 Resetting with the tablet turned on ccsccssesssesssesssesscesecesscssecseesseecssecseecaeecseesesessseseeesseessesees 30 Resetting with the tablet turned off eese esses ses ee eee ee eene nennen tns nstn intent sone nsc
5. Germany VDE India ISI Israel SII Italy IMQ Japan JIS The Netherlands KEMA New Zealand SANZ 32 Chapter9 Power adapter requirements Country region Accredited agency Norway NEMKO The People s Republic of China ccc Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL Requirements for specific countries and regions 33 10 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 34 Chapter 10 Recycling Index A AC adapter spare part numbers 6 7 ambient light sensor location 2 Antenna spare part number 7 antenna spare part number antenna board removal 22 spare part number audio jack spare part number 6 audio product description 1 audio outjack 2 6 8 5 6 22 B back cover removal 14 spare part number 4 7 14 backup and recovery 30 battery removal 15 spare part number buttons power 2 volume control 2 4 7 15 C cables service considerations 10 Card Reader slo
6. type b USB adapter with Micro USB cable and localized cable plug support for use in Brazil 798685 014 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in S Korea 799168 001 Battery 2 Cell 37 WHr 9 75 Ah USB charging includes cable USB charging includes cable 800053 001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 32 GB eMMC hard drive for models with WWAN capability 805899 001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 32 GB eMMC hard drive without WWAN capability not for use in the People s Republic of China 805900 001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 32 GB eMMC hard drive without WWAN capability for use only in the People s Republic of China 805901 001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 32 GB eMMC hard drive without WWAN capability not for use in the People s Republic of China 807960 001 Outer ring for models without WWAN capability 808086 001 Antenna includes WLAN antenna cable and transceiver Sequential part number listing 7 Spare part number Description 808087 001 USB sub board 808434 001 Antenna for models without WWAN capability 808817 001 Docking charger 809056 001 HP Pro Sl
7. 00 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Grounding guidelines 11 12 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuu
8. 9056 001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 800053 001 2GB RAM memory and 32 GB eMMC hard drive for models with WWAN capability Not for use in the People s Republic of China 805901 001 Plastics Kit 795931 001 Q Pen 793490 001 Screw Kit 795932 001 WWAN module ME906E LT4112 LTE HPSA 791396 001 Sequential part number listing Spare part number Description 743820 001 10W 2 0 type b USB adapter with Micro USB cable 791396 001 WWAN module ME906E LT4112 LTE HPSA 793490 001 Q Pen 795552 001 18W POGO adapter for use only in Latin America 795552 002 18W POGO adapter for use only in Australia 795552 003 18W POGO adapter for use only in the United Kingdom 795552 005 18W POGO adapter for use only in India 795552 006 18W POGO adapter for use only in the People s Republic of China 795552 008 18W POGO adapter for use only in North America 795552 009 18W POGO adapter for use only in Europe 795552 012 18W POGO adapter for use only in Brazil 795552 014 18W POGO adapter for use only in S Korea 795923 001 Antenna for models with WWAN capability 795924 001 Antenna board includes WLAN antenna cable and transceiver 795925 001 Audio jack 6 Chapter3 Illustrated parts catalog Spare part number Description 795926 001 Back cover 795927 001 Speaker Kit Bottom speaker includes s
9. HP Pro Slate 12 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2015 Hewlett Packard Development Company L P Android is a trademark of Google Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition January 2015 Document Part Number 782895 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the tablet please contact your local po
10. P amp RESTORE select one or more of the following e Back up my data Select the check box to enable backing up app data wireless passwords and other settings to Internet servers or clear the check box to disable this feature e Backup account Select an email account for backing up data e Automatic restore Select the check box to enable backed up settings and data to be restored when an app is reinstalled or clear the check box to disable this feature Factory data reset Resetting with the tablet turned on If the tablet starts normally and if you are able to sign in to the owner account the first account added to the device follow the steps in this section To reset all settings and delete all data on the device 1 Touch y 2 Under PERSONAL touch Back up amp reset 3 Under PERSONAL DATA select Factory data reset 30 Chapter8 Backing up and recovering your data A CAUTION All data saved on your device is deleted when you perform a factory reset All apps are uninstalled It may be possible to restore data in your email account Back up all important files with an external storage device or to the cloud using one of several commercially available solutions before resetting the tablet Touch Reset tablet If you set a lock screen password for your tablet enter your password when prompted Touch Erase everything to begin the reset The tablet turns off When the reset is complete the tablet starts
11. Resetting with the tablet turned off If the tablet does not start normally or if you do not remember the lock screen password you can reset the tablet without turning it on A CAUTION All data saved on your device is deleted when you perform a factory reset All apps are uninstalled but it may be possible to restore data in your email account Back up all important files with an external storage device or to the cloud using one of several commercially available solutions before resetting the tablet ET NOTE Thetouch screen is disabled when the device is in recovery mode Use the volume up and volume down buttons to navigate up or down in the recovery menu T 2 3 Charge the tablet for at least half an hour and then disconnect the AC adapter from the tablet If a micro SD card is installed in the tablet remove the memory card before resetting the tablet With the tablet turned off press and hold the power button and then press the volume up button at the same time Press and hold the power button and the volume up button for several seconds When the Select Boot Mode appears press the volume up button to highlight Recovery and then press the power button to select Recovery Press and hold the power button and then press the volume up button once to enter Recovery mode Press the volume down button to highlight wipe data factory reset and then press the power button to begin the reset
12. age 19 9 Remove the top and bottom speakers see Speakers on page 19 10 Remove the antenna board see Antenna board on page 22 11 Remove the connector board see Connector board on page 24 12 Remove the system board see System board on page 25 13 Remove the docking charger see Docking charger on page 26 Outerring 27 Remove the outer ring 1 Remove four Torx 4 screws 1 and then remove both metal brackets from the outer ring 2 2 Remove eight Torx 4 screws 1 from the outer ring and then lift the outer ring 2 from the display assembly Reverse this procedure to install the outer ring 28 Chapter6 Removal and replacement procedures 1 Specifications Metric U S Dimensions portrait orientation Height 11 07 cm 4 36in Width 19 27 cm 7 59 in Depth 0 99 cm 0 37 in Weight lowest weight configuration 0 36 kg 0 79 Ib Input power The tablet operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz 0 3 1 0 A NOTE Thetablet can operate on DC power using an industry standard micro B USB cable The HP 5V 2A adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpre
13. ate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 32 GB eMMC hard drive without WWAN capability for use only in North America 8 Chapter3 Illustrated parts catalog HP Touchpoint Manager software HP Touchpoint Manager HPTM is a complete cloud based solution for managing devices Select HP Android Slate tablets include persistent anti theft technology that allows HP Touchpoint Manager to alert an IT administrator that the device might be stolen If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager account then an IT administrator is alerted that the device may have been stolen The IT administrator can then use the Lost Device Protection feature to locate lock sound an alarm or erase data from the device see http www hptouchpointmanager com If the device is recovered then the device owner can launch HP Touchpoint Manager and sign in with their user name and password to authenticate the device and release it from anti theft mode 10 5 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Magnetic screw driver e Torx4 screw driver 9 Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures
14. ctor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred Chapter 5 Removal and replacement preliminary requirements An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the tablet when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 0
15. dapter cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 14 Remove the rear facing webcamera see Rear facing webcamera on page 16 Remove the front facing webcamera see Front facing webcamera on page 17 2 3 4 5 Remove the battery see Battery on page 15 6 7 8 Remove the volume and power button board see Volume and power button board on page 19 Remove the top speaker 1 Disconnect the top speaker cable from the system board 1 and then carefully release the cable from the routing channels 2 2 Remove one Torx 4 screw from the rubber speaker protector 3 3 Remove the speaker 4 lec a gt ae pum A M Eme PN EN A gt N c mc S ze wes lt RT f D LN S SS M A Remove the bottom speaker 20 Chapter6 Removal and replacement procedures Reverse this procedure to install the speakers Speakers 21 22 Antenna board Description Spare part number Antenna includes antenna cable and transceiver 808086 001 For models with WWAN capability 795923 001 For models without WWAN capability 808434 001 Before removing the antenna board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the p
16. ear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove the volume and power button board see Volume and power button board on page 19 9 Remove the top and bottom speakers see Speakers on page 19 10 Remove the antenna board see Antenna board on page 22 Remove the connector board A Remove three Torx 4 screws 1 from the display panel assembly and then remove the connector board 2 Reverse this procedure to install the connector board 24 Chapter6 Removal and replacement procedures System board Description Spare part number System board equipped with Qualcomm APQ8074AB Quad Core 2 3GHz with GPS and 32 GB eMMC hard 795930 001 drive for models without WWAN capability System board equipped with Qualcomm APQ8074AB Quad Core 2 3GHz without GPS and 32 GB eMMC 800053 001 hard drive for models with WWAN capability Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on
17. en esent nter ettet tnstn sins tns theses ns th sss n etre tese nns th sns 6 A HP Touchpoint Manager SoftWare dee 9 5 Removal and replacement preliminary requirements sscsccssssccssssccscsscccssccnsssccccsccssssssccscscccssssccsssonesees 10 TOOIS FO QUIFG d 10 Service considerations ee eeeeceseeeeeececcceecesccsceecesccscescesceseesceacesceaceacesceaeeasesceseeaceaceacsaeeessecsaeeeeeecaeeaeeeceesetes 10 ceri M 10 E EET Diei ERE 10 Grounding guidelines elei eese eeesees esses eene tn etn eneennenst tette tnstn sse tns thes enne sese stesse n isses ns ddai Eia ns 10 Electrostatic discharge damage sscsssesscessessesssessecssessecssecsesseecnesaecacsaecsseeeceseeeseeseecssensesseeaes 10 Packaging and transporting guidelines ee eeeeeceescseeeceeceeeeececeseeeeceecseeeeeeeceaeeneeeeees 12 Workstation guidelines sees seres esee eee tn ennt tnonn 12 6 Removal and replacement procedures ccce eee eee ee e eee eee eee seen e sees ose ses sess essa esso sees esses ees os sesso sesso 14 Tablet component replacement procedures ccsccsscesccsscesecssecseessecsseessecseecseecoseseesseesesesseeesseaesessesssessseas 14 Back COVE aeae a e 14 rua AEE E E E
18. eps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 N WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a battery that is the sole power source for the tablet can cause loss of information To prevent loss of information save your work or shut down the tablet through the operating system before disconnecting and removing the battery Remove the battery ET NOTE Disconnect the battery cable carefully pulling too hard can break the system board connector 1 Disconnect the battery cable 1 from the system board 2 Releasethe battery tabs and tape holding the battery Ef NOTE Be careful not to bend the battery as you lift it Battery 15 3 Remove the battery 2 Reverse this procedure to install the battery Rear facing webcamera Description Spare part number Rear facing webcamera includes cable 795937 001 Before removing the rear facing webcamera follow these steps Turn off the tablet If you are unsure whether the tablet is off turn the tablet
19. from the display panel assembly Reverse this procedure to install the front facing webcamera 18 Chapter 6 Removal and replacement procedures Volume and power button board Description Spare part number Volume and power button board 795935 001 Before removing the volume and power button board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 A Remove the volume and power button board Reverse this procedure to install the volume and power button board Speakers Description Spare part number Top Speaker Kit includes speaker and cables 795933 001 Bottom Speaker Kit includes speaker and cables 795927 001 Before removing the speakers follow these steps Volume and power button board 19 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power a
20. ing the serial number and model number 3 4 Tablet major components Item Component Spare part number 1 Back cover 795926 001 2 Battery 9 75 Ah USB charging includes cable USB charging includes cable 799168 001 3 Front facing webcamera includes cable 795936 001 4 Top speaker Kit includes speaker and cables 795933 001 5 Rear facing webcamera includes cable 795937 001 6 Volume and power button board 795935 001 7 Docking charger 808817 001 8 Connector board 795928 001 9 Display cable 10 Bottom speaker Kit includes speaker and cables 795927 001 11 Main cable 12 Antenna board cable 13 System board Chapter 3 Illustrated parts catalog Item Component Spare part number System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics 795930 001 Chipset 2 GB RAM memory and 32 GB eMMC hard drive for models without WWAN capability System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics 800053 001 Chipset 2 GB RAM memory and 32 GB eMMC hard drive for models with WWAN capability 14 Touch sensor cable 15 Outer ring brackets 16 Antenna board includes antenna cable and transceiver 795924 001 For models with WWAN capability 795923 001 For models without WWAN capability 808434 001 17 Outer ring For models with WWAN capability 795934 001 For models w
21. int of sale the seller Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice Table of contents Eres ll Dl e 1 2 Exterital component IdentiTiCallOl soc i eoe ccm eee ieee Pepo T t n ER n M EEID Pase cr MN NN REN E MER Per eP Pe SR NER MEEEME 2 3 Nusirated parks DREMQU siiiisiscetci aii DURER RUE se ee se 3 Locating the serial number and model number eee esee esses eere eene tn nennen se th sese tests snas sns ns 3 Tablet major components nn EEEOEEEELLCLONE 4 MISCELIANGOUS parts seernes anaras uae perae soedoneseee EE E AREE AE ARE Lc 5 Sequential part number listing essei sess esses ese
22. ithout WWAN capability 807960 001 18 12 3 LED UXGA UWVA BrightView 1600x1200 Touchscreen display panel assembly 795929 001 Miscellaneous parts Component Spare part number 10W 2 0 type b USB adapter with Micro USB cable 743820 001 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support For use only in Latin America 798685 001 For use only in Australia 798685 002 For use only in the United Kingdom 798685 003 For use only in India 798685 005 For use only in the People s Republic of China 798685 006 For use only in North America 798685 008 For use only in Europe 798685 009 For use only in Brazil 795552 012 For use only in S Korea 798685 014 18W POGO adapter For use only in Latin America 795552 001 For use only in Australia 795552 002 For use only in the United Kingdom 795552 003 For use only in India 795552 005 For use only in the People s Republic of China 795552 006 Miscellaneous parts 5 Component Spare part number For use only in North America 795552 008 For use only in Europe 795552 009 For use only in Brazil 795552 012 For use only in S Korea 795552 014 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 795930 001 2GB RAM memory and 32 GB eMMC hard drive without WWAN capability Not for use in the People s Republic of China 805899 001 For use only in the People s Republic of China 805900 001 For use only in North America 80
23. ms When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 5 Removal and replacement preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recomme
24. nded to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 13 14 6 Removal and replacement procedures Tablet component replacement procedures A CAUTION Tablet components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the tablet and void the warranty A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your tablet go to http partsurfer hp com select your country or region and then follow the on screen instructions This chapter provides removal and replacement procedures for authorized service provider only parts There are as many as 15 screws that must be
25. oduct name 1 sensor 1 serviceability 1 storage 1 video 1 wireless networking 1 product name 1 pWWAN module spare part number 6 6 7 Index 35 Q w Q Pen webcamera spare part number 6 location 2 removal 16 17 R spare part numbers 4 7 16 17 rear facing webcamera wireless networking product location 2 description 1 removal 16 workstation guidelines 12 spare part number 4 7 16 WWAN module reset 30 31 spare part number 6 S Screw Kit spare part number 6 7 sensor product description 1 service considerations cables 10 connectors 10 plastic parts 10 serviceability product description 1 SIM slot location 2 speaker location 2 removal 19 spare part number 4 7 19 Speaker Kit spare part number 4 7 19 storage product description 1 system board removal 25 spare part number 4 5 25 T tablet major components 4 spare part number 6 7 8 specifications 29 tools required 10 transporting guidelines 12 U USB 2 0 port location 2 USB sub board spare part number 8 V video product description 1 volume button board removal 19 spare part number 19 volume control buttons location 2 36 Index
26. on and then shut it down through the operating system Disconnect the power from the tablet by unplugging the power adapter cord from the tablet Disconnect all external devices from the tablet Remove the back cover see Back cover on page 14 Amo de M NN Remove the battery see Battery on page 15 Remove the rear facing webcamera 1 Disconnect the rear facing webcamera cable 1 from the system board 16 Chapter 6 Removal and replacement procedures 2 Remove the rear facing webcamera 2 from the display panel assembly Reverse this procedure to install the rear facing webcamera Front facing webcamera Description Spare part number Front facing webcamera includes cable 795936 001 Before removing the front facing webcamera follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 Remove the front facing webcamera 1 Release the ZIF connector 1 to which the front facing webcamera cable is attached Front facing webcamera 17 2 Remove the front facing webcamera 2
27. ower adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Removethe volume and power button board see Volume and power button board on page 19 9 Remove the top and bottom speakers see Speakers on page 19 Remove the antenna board Disconnect the antenna board cable 1 from the system board and then remove it 2 fo lx GEES gt Chapter 6 Removal and replacement procedures 2 Detach the antenna board 1 from the display panel assembly and then remove it 2 Reverse this procedure to install the antenna board Antenna board 23 Connector board Description Spare part number Connector board 795928 001 Before removing the connector board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see R
28. page 16 7 Remove the front facing webcamera see Front facing webcamera on page 17 8 Remove the volume and power button board see Volume and power button board on page 19 9 Remove the top and bottom speakers see Speakers on page 19 10 Remove the antenna board see Antenna board on page 22 11 Remove the connector board see Connector board on page 24 Remove the system board 1 Release the system board ZIF connectors to which the following cables are connected and then disconnect the following cables from the system board 1 Button board 2 Touch controller 3 Display panel graphics System board 25 26 2 Remove the four Torx 4 screws 1 that secure the system board to the display panel assembly and then remove the system board 2 Reverse this procedure to install the system board Docking charger Description Spare part number DDocking charger 808817 001 Before removing the docking charger follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 14 5 Remove the battery see Battery on page 15 6 Remove the rear facing webcamera see Rear facing webcamera on page 16
29. peaker and cables 795928 001 Connector board 795929 001 12 3 LED UXGA UWVA BrightView 1600x1200 Touchscreen display panel assembly 795930 001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2 3GHz Graphics Chipset 2GB RAM memory and 32 GB eMMC hard drive for models without WWAN capability 795931 001 Plastics Kit 795932 001 Screw Kit 795933 001 Speaker Kit Top speaker includes speaker and cables 795934 001 Outer ring for models with WWAN capability 795935 001 Volume and power button board 795936 001 Front facing webcamera includes cable 795937 001 Rear facing webcamera includes cable 798685 001 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in Latin America 798685 002 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in Australia 798685 003 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in the United Kingdom 798685 005 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in India 798685 006 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in the People s Republic of China 798685 008 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in North America 798685 009 10W 2 0 type b USB adapter with Micro USB cable and localized cable plug support for use in Europe 798685 012 10W 2 0
30. pt X and security support required Integrated micro SD Card Reader expandable to 32 GB Ports Power requirements e Audio headphone microphone combo jack 3 5 mm e Micro SD Card Reader e MicroUSB2 0 9 75 Ah USB charging includes cable battery 10W 2 0 type b USB Type B Micro USB cable and localized cable plug support Operating system Serviceability Preinstalled Android 4 4 End user replaceable parts e ACadapter e USBcable 2 External component identification Item Component Item Component 1 Rear facing webcamera 8 Audio out headphone 2 Power button 9 Micro SIM slot select models only 3 Volume control button 10 Micro SD Card Reader slot 4 Integrated microphone 11 Speaker 5 Ambient light sensor 12 18 Watt POGO connector 6 Front facing webcamera 13 Speaker 7 Micro USB 2 0 port 2 Chapter 2 External component identification 3 illustrated parts catalog Locating the serial number and model number ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your tablet go to http partsurfer hp com select your country or region and then follow the on screen instructions The model number 1 and serial number 2 of your tablet are located on the back cover of the tablet You may need the information when you travel internationally or when you contact support Locat
31. removed replaced and or loosened when servicing the tablet Make special note of each screw size and location during removal and replacement Back cover Description Spare part number Back cover 795926 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet Remove the back cover A CAUTION Before turning the display panel assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly 1 Place the tablet on a flat surface display panel side down with the docking charger toward you Remove eight Torx 4 screws 1 Use a wedge or a suction tool 2 to release the edge of the back cover from the display panel assembly B ow m Remove the tape that secures the battery to the back cover Chapter 6 Removal and replacement procedures 5 Liftthe cover 3 and then remove the back cover 4 Reverse this procedure to install the back cover Battery Description Spare part number Battery 2 Cell 37 WHr 9 75 Ah USB charging includes cable 799168 001 Before removing the battery follow these st
32. s 31 9 Power adapter requirements 2 roe o vean toa errore ravra rona e Poa Po Pape a PES r ee PE PER TEENS T P PEPR SEG EPo S20 PESE R ESSERE PEE NT Re vae E 32 Requirements for all countries cccscesccssesscssssscssesscsscsesssesssessesesssessessesseseessssecsaesaesaeeaseseeaeeseeaeessesaeseseaesases 32 Requirements for specific countries and regions sccesessceccssesscsssssesscsessessesssssceessesseceesesaessssaesaeeeeaeenees 32 TO OCCUR e Pn Sq 34 LU IQ ERE I ll 35 1 Product description Category Description Product Name HP Pro Slate 12 Tablet Processor Qualcomm APQ8074AB Quad Core 2 3GHz with GPS for models without WWAN capability Qualcomm APQ8074AB Quad Core 2 3GHz without GPS for models with WWAN capability Panel 12 3 LED UXGA UWVA BrightView 1600x1200 Touchscreen display assembly Memory 2GB RAM memory integrated onto system board Storage 32 GB eMMC integrated onto system board Supports external Micro SD up to 32 GB Audio and video Seven microphones Two speakers 8 0 MP full frame high definition rear facing webcamera 2 0 MP full frame high definition front facing webcamera Supports MP3 Ogg FLAC AAC and AMR audio formats Supports 3 5 mm headset only Sensor Accelerometer G sensor Wireless networking External expansion Integrated wireless option WLAN 802 11 ac a b g n with one antenna Bluetooth 4 0 LE with A
33. ssurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 8 Backing up and recovering your data Updating apps widgets and the operating system HP recommends that you update your apps widgets and the operating system on a regular basis to the latest versions Updates can resolve issues and bring new features and options to your tablet Technology is always changing and updating apps widgets and the operating system allows your tablet to run the latest technology available For example older apps and widgets might not work well with the most recent operating system If you download the latest versions of HP and third party apps and widgets the operating system will download system updates automatically and notify you when it is ready to install these updates If you want to update the operating system manually go to http www hp com support Back up and reset HP strongly encourages that you periodically back up your personal data on your tablet to another computer a dedicated storage device or to the cloud using one of several commercially available solutions You can select preferences for backing up and restoring your data in case of loss 1 Touch y 2 Under PERSONAL touch Back up amp reset 3 Under BACKU
34. t location 2 connector board removal 24 spare part number 4 7 24 connectors service considerations 10 D display panel assembly spare part number 5 7 display panel product description docking charger removal 26 spare 26 spare part number 4 8 1 E electrostatic discharge 10 equipment guidelines 13 external expansion product description 1 F factory datareset 30 front facing webcamera location 2 removal 17 spare part number 4 7 17 G grounding guidelines 10 guidelines equipment 13 grounding 10 packaging 12 transporting 12 workstation 12 H headphone jack 2 HP Touchpoint Manager 9 J jacks audio out 2 headphone 2 M mass storage device product description 1 memory module product description 1 microphone location 2 microphone product description modelname 1 0 operating system product description 1 1 outer ring removal 27 spare part number 5 7 27 P packaging guidelines 12 plastic parts service considerations 10 plastics kit spare part number ports product description 1 USB2 0 2 power adapter setrequirements 32 power adapter spare part numbers 5 power button 2 power button board removal 19 spare partnumber 4 7 19 power requirements product description 1 processor product description 1 product description audio 1 display panel 1 external expansion 1 mass Storage 1 memory module 1 microphone 1 operating system 1 ports 1 power requirements 1 processors 1 pr
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