FaxJack User Manual - Ultimate Distinctive Ring
Contents
1. 1 10 position cage clamp terminal strip Installation and Applications A Fax Data Phone Application 120V AC FaxJack 3 DISTINCTIVE RING Nees PHONE DATA FAX SWITCH 13 8V AC Adapter included aa ri Fg ANRE CICLA grn P EEE ee Phone 2 Earth Ground optional Fax Personal Computer Note The polarity of the connection to the CO Line In terminals shown to the right should be or Tip to terminal 1 and or Ring to terminal 2 Observing this polarity helps prevent clicks and dings of connected phones on hang up Note To increase surge protection fasten a wire from the screw terminal to Earth Ground grounding rod water pipe etc B PABX KSU Application FaxJack DISTINCTIVE RING PHONE DATA FAX SWITCH 13 8V AC Adapter included PR 13 5 VAC Earth Ground optional aii beat beet Lapa BA tina Fax Personal Computer Note To increase surge protection fasten a wire from the screw terminal to Earth Ground grounding rod water pipe etc C Installing a FAXJACK on a Residential Line FaxJack DISTINCTIVE RING 3 PHONE DATA FAX SWITCH 1 t 138V AC Adapter J included Incoming Line with DSL Splitter Adapter Earth Ground optional Splitter Adapter Personal Computer Splitter Adapter The FAXJACK is designed to be wired at the Demarcation Point the point wh2. from an incoming automatic fax machine wishing to be connected to the on premise fax machine b Touch tones from an incoming caller wishing to be connected to a specified device i e 11111 for the Fax port 22222 for the Modem port 33333 for the Phone 1 port and 44444 for the Phone 2 port c Two touch tones from an incoming caller a touch tone and a second touch tone to route the call ie 1 for the fax port 2 for the modem port 3 for the Phone 1 port or 4 for the Phone 2 port Step 4 The FAXJACK generates ring back tones to the incoming caller In the below example the caller hears one CO ring back plus three FAXJACK ring back tones before getting answered by the called device Step 5 The FAXJACK generates ringing routes the incoming call to the appropriate port based on what was detected If none of the above signals were detected the FAXJACK generates ringing routes the incoming call to the Phone 1 port 1 Automatic Answer Mode Incoming Call Sequence Caller ID Enabled CO Ring Answer 2 2 seconds getting 2 secs 4 ng OES 4 OE Caller ID FAXJ 1000 Listening Time 3 3 Ring Back Tones 4 4 4 FAXJ 1000 Ringing Appropriate Port Called Device Answers Note If fast call processing is enabled see Programming section C the second 4 second listening time is eliminated so that the FAXJACK rings the appropriate port after the first 4 seco
3. FaxJack Distinctive Ring Auto Call Processor Eliminate the Expense of Dedicated Phone Lines FaxJack DISTINCTIVE RING PHONE DATA FAX SWITCH The FaxJack is the very best Distinctive Ring Processor in the world today The FAXJACK allows any business large or small to enjoy the convenience of automated data transmission without the perpetual monthly expense of a dedicated phone line The FAXJACK is a versatile phone data fax switch with the ability to automatically route calls via fax CNG tone central office distinctive ring or touch tones included in the dial string by the calling party In addition the FAXJACK offers full manual transfer capabilities The FAXJACK stores and retransmits caller ID information so that it is truly caller ID compatible The FaxJack is the only single line distinctive ring automatic call routing technology in the whole world that is e Fully Caller ld Compatible e Supports 1 to 3 distinctive ring numbers plus primary e Automatically detects and routes fax or modem calls on primary and distinctive ring numbers e Provides tone detection and distinctive ring in the same application e Supports up to 4 devices e Includes easy plug in female RJ 11 jacks installation kit Features e Four ports allow any four analog devices to share a single line e Routes calls via CNG tone distinctive ringing touch tones sent by calling device or manually e Provides realistic ring back ton
4. al answer mode the FAXJACK does not answer the line normal ring patterns allowing compatibility with the telephone company provided voice mail If there is no telephone company voice mail on the line the automatic answer mode dip switch 3 set to off should be used 1 Automatic Answer Mode In the automatic answer mode the FAXJACK monitors the ring pattern of the first CO telephone company ring If the FAXJACK detects a distinctive ring pattern it answers the call and starts ringing the device specified by the distinctive ring pattern If the FAXJACK detects a normal ring pattern it answers the call then starts generating ringback tones to the caller every four seconds while listening in the interval between ringbacks for fax CNG tones or touch tones to route the call see Operation section D for a description of how incoming touch tones can be used to route calls If fax CNG tone or touch tones are detected the FAXJACK starts ringing the appropriate device maintaining four seconds of off time between rings If fax CNG tones or touch tones are not detected after two ringbacks the FAXJACK starts ringing the Phone 1 port The selected port is rung until the ring limit is met see Operation section E 2 Manual Answer Mode In the manual answer mode CO telephone company ringing passes directly through to the Phone 1 port If the FAXJACK detects a distinctive ring pattern it stops allowing the CO ring to pass through to Phone 1 a
5. are on site RETURNING PRODUCT FOR REPAIR The following procedure is for equipment that needs repair 1 Customer must contact Technical Support Department at 715 386 8666 to obtain a Return Authorization RA number The customer MUST have a complete description of the problem with all pertinent information regarding the defect such as options set conditions symptoms methods to duplicate problem frequency of failure etc 2 Packing Return equipment in original box or in proper packing so that damage will not occur while in transit Static sensitive equipment such as a circuit board should be in an anti static bag sandwiched between foam and individually boxed All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment Include ALL parts of the equipment C O D or freight collect shipments cannot be accepted Ship cartons prepaid to Viking Electronics 1531 Industrial Street Hudson WI 54016 3 Return shipping address Be sure to include your return shipping address inside the box We cannot ship to a PO Box 4 RA number on carton In large printing write the R A number on the outside of each carton being returned RETURNING PRODUCT FOR EXCHANGE The following procedure is for equipment that has failed out of box within 10 days of purchase 1 Customer must contact Technical Support at 715 386 8666 to determine possible causes for the problem The customer MUST be able to step through r
6. e Ring Routing Fax or Modem Port Touch Tone Routing or Distinctive Ring Routing Phone 1 or Phone 2 Port Transferred Call 1 5 rings to selected port 1 Srings to selected port 2 If RNA 5 rings to port originating 2 If RNA 5 rings to port originating transfer rollback transfer rollback 3 If RNA FAXJ 1000 hangs up 3 If RNA FAXJ 1000 hangs up 1 2 3 1 2 3 1 2 3 1 2 G Distinctive Ringing Distinctive ringing is an option provided by some telephone companies which permits extremely accurate routing of calls When using this feature you are issued several telephone numbers while having only one actual telephone line When dialed each number will ring distinctively The FAXJACK can differentiate a distinctive ring cadence from a standard ring cadence and route the call accordingly Normal ring cadences are routed to the Phone 1 port while distinctive ringing is routed to the other ports On normal rings the FAXJACK will still monitor for fax CNG tones and touch tones before sending the call to the Phone 1 port Note If your normal ring is less than 1 8 seconds or a double ring etc you cannot use this feature When the distinctive ring option is enabled in the FAXJACK the automatic and manual answer modes can still be selected The manual answer mode dip switch 3 set to on should only be used if telephone company voice mail is used on the same line as the FAX 1000 In the manu
7. ecommended tests for diagnosis 2 If the Technical Support Product Specialist determines that the equipment is defective based on the customer s input and troubleshooting a Return Authorization R A number will be issued This number is valid for fourteen 14 calendar days from the date of issue 3 After obtaining the R A number return the approved equipment to your distributor referencing the R A number Your distributor will then replace the product over the counter at no charge The distributor will then return the product to Manufacturer using the same R A number 4 The distributor will NOT exchange this product without first obtaining the R A number from you If you haven t followed the steps listed in 1 2 and 3 be aware that you will have to pay a restocking charge LIMITED WARRANTY The manufacturer warrants its products to be free from defects in the workmanship or materials under normal use and service for a period of one year from the date of purchase from any authorized distributor or 18 months from the date manufactured which ever is greater If at any time during the warranty period the product is deemed defective or malfunctions return the product to Viking Electronics Inc 1531 Industrial Street Hudson WI 54016 Customer must contact the Technical Support Department at 715 386 8666 to obtain a Return Authorization R A number This warranty does not cover any damage to the product due to lightning over vo
8. ed This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges PART 15 LIMITATIONS This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Due to the dynamic nature of the product design the information contained in this document is subject to change without notice Higgins International and its affiliates and or subsidiaries assume no responsibility for errors and omissions contained in this information Revisions of this document or new editions of it may be issued to incorporate such changes How to Buy a FaxJack Purchasing Information The FaxJack Distinctive Ring Call Processor can be purchased securely online from http faxswitch com http www faxswitch com FAXJACK html Or by phone at 217 337 0965 Toll Free at 866 337 0965 within US and Canada
9. ed by the ACTA On the side of this equipment is a label that contains among other information a product identifier in the format US AAAEQ T XXXx If requested this number must be provided to the telephone company The REN is used to determine the number of devices that may be connected to a telephone line Excessive REN s on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total REN s contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXxX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this FAXJACK does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer If the FAXJACK causes harm to the telephone network the telephone company will not
10. ere the phone line comes into the house but in some cases this may not be possible or convenient This section shows a way of hooking up the FAXJ 1000 to any existing phone jack provided the house is wired for at least two lines A splitter adapter is required for each jack in the house ie Radio Shack part 279 402 Step 1 The connection of the FAXJACK to the telephone line can be at any extension wall jack Unplug anything connected to the selected jack and plug a splitter adapter into the jack Step 2 Connect the CO LINE IN terminals of the FAXJACK to the Line 1 port of the splitter adapter If the phone line is a DSL line a DSL filter should be installed as shown in the diagram below Step 3 Connect the PHONE 1 terminals of the FAXJACK to the Line 2 port of the splitter adapter Step 4 Unplug any phones at extension wall jacks located away from the FAXJACK and plug in splitter adapters Reconnect the phones to the Line 2 side of the splitter adapters Note At any point down line from the FAXJACK where it is impractical to insert a splitter adapter ie a wall mount phone this type of jack can be converted by 1 Swapping the GREEN wire with the BLACK wire 2 Swapping the RED wire with the YELLOW wire The phone can then be plugged into the converted jack Note To increase surge protection fasten a wire from the screw terminal to Earth Ground grounding rod water pipe etc Programming A DIP Switc
11. es while re ringing selected device Transfer from one port to another as often as may be required during the same call e Caller ID information is stored and retransmitted during transfer e Automatic privacy eliminates interruptions on both in and outbound calls e Monitors for calling party control CPC All in and outbound calls are routed to the phone 1 port during a power failure e Manual mode will not interfere with C O provided voice mail e Ports are balanced to prevent noise on long runs e Compatible with high speed modems e Surge protection on both power and phone line e Internal Call Mode Applications Fax Machines Modem Terminals e Retail e Personal computers e Governmental e Vending machines e Commercial e Remote access applications e Home office e Satellite Modems e Industrial e Fax Modem Phone Management Point Of Sale Terminals e TDD TTY Machines e Fast food chains e Separate Personal from Business Phones Retail stores e Multiple Answering Machines e Convenience stores Specifications Power 120V AC 13 8V AC 1 25A UL listed adapter provided Dimensions 133mm x 91mm x 44mm 5 25 x 3 6 x 1 75 Shipping Weight 1 36 kg 3 Ibs Environmental 0 C to 32 C 32 F to 90 F with 5 to 95 non condensing humidity CNG Detection 1100 Hz burst Maximum Data Speed 56 Kbps Minimum CPC Time 320ms Ring Output 4 REN capable of ringing 8 0 5 REN phones REN 0 7A Connections
12. h Programming Mg I coo L AOS Le 1 ae Shee 14 OFF __ Ring Limit 5 rings factory setting fom ON L oora alg 14 ON _ Ring Limit 10 rings I on 4 ON h Oa af ee opon aao 2 OFF Distincive Ring OFF facoy setting YAE Yo Foals Distinctive Ring ON Automatic Answer factory setting Manual Answer B Accessing the Programming Mode 1 Accessing the Programming Mode Locally corr off hook on any of the device ports PHONE 1 FAX MODEM or PHONE 2 Step 2 Enter followed by 845464 Telephone company dial tone will be heard along with a double beep to indicate you have accessed the programming mode You can now Touch Tone program the features listed in section C ignore busy signals reorder tones or intercept messages heard while programming Step 5 When finished programming hang up Note The security code must be the first touch tones dialed after going off hook and they must be dialed within 10 seconds 2 Accessing the Programming Mode Remotely Step 1 Call into the FAXJ 1000 from a Touch Tone phone ere eee the ringing line using the phone or device connected to any of the device ports this may take a few moments if the FAXJ 1000 is in the Automatic Answer mode hi 3 Enter followed by 845464 Step 4 Adouble beep will indicate that you have accessed the programming mode Step 5 You can now Touch Tone program the features
13. his example the REMOTE modem dials the phone number of the FAXJACK and then executes a series of pauses long enough to allow the call to connect the CO to produce one ring and the FAXJACK to answer After the FAXJACK answers the modem dials a series of touch tone 2 s to signal that the call should be sent to the modem port the FAXJACK needs to detect at least three touch tones to consider the string a valid command When the FAXJACK detects the series of 2 s has ended it then starts ringing the modem port The chart below shows how the touch tones and the FAXJACK ports are correlated It is also possible for the person calling the FAXJACK to route themselves to one of four FAXJACK devices by dialing a plus a touch tone 1 4 after the FAXJACK has answered and while the FAXJACK is listening for CNG tone 1 steers the call to the Fax port 2 to the Modem port 3 to the Phone 1 port and 4 to the Phone 2 port Touch Tone Port __ 1 1 1 Phone 7 1 4 4 Phone 2 E Internal Calls The internal call mode gives you the ability to create an internal call from one port of the FAXJACK to any other port This allows the phones behind the FAXJACK to selectively call any phone on another port and communicate with that phone When the two ports are connected together the telephone line is disconnected so you don t hear busy signals re order tones or intercept messages while talking It works l
14. ify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service If trouble is experienced with the FAXJACK for repair or warranty information please contact Viking Electronics Inc 1531 Industrial Street Hudson WI 54016 715 386 8666 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Connection to Party Line Service is subject to State Tariffs Contact the state public utility commission public service commission or corporation commission for information WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connect
15. ike this When you go off hook on one of the ports you are connected to dial tone from the telephone line You then dial 1 through 4 to ring another port 1 Fax 2 Modem 3 Phone 1 and 4 Phone 2 When the 1 through 4 is dialed the telephone line is disconnected and you begin to hear a simulated ringback tone single frequency ringback tones 500 Hz 2 seconds on 4 seconds off as the FAXJACK sends ringing to the appropriate port Interrupted ringing is provided to the appropriate port until the call is answered or the port that originated the call hangs up no limit to the number of rings When the other port answers the call the two ports are connected together and can communicate Once both phones hang up the FAXJACK returns to idle F Ring Limit and Rollover How incoming calls and Ring No Answer RNA situations are handled depends on the operational mode selected automatic or manual the type of incoming call voice fax modem etc and how the call was sent to the port transferred call CNG detected etc The following charts show how calls are handled in both operational modes and all situations 1 Manual Answer Mode Call Type Ring Limit 5 DIP switch 1 OFF Ring Limit 10 DIP switch 1 ON Any Inbound Call 5 CO rings to Phone 1 port 1 Unlimited number of CO rings to If RNA FAXJ 1000 answers the Phone 1 port FAXJ 1000 does not call and 5 rings
16. ing is enabled dip switch 2 set to ON see Operation section F and G If caller ID is enabled the FAXJACK waits two seconds after the first CO telephone company ring to receive and store the caller ID data and then answers the line If caller ID is disabled it answers the line immediately after the first ring The FAXJACK then starts generating ringback tones to the caller every four seconds while listening in the interval between ringbacks for fax CNG tones or Touch Tones to route the call see Operation section E for a description of how incoming touch tones can be used to route calls If fax CNG tone or touch tones are detected the FAXJACK starts ringing the appropriate device maintaining four seconds of off time between rings If fax CNG tones or touch tones are not detected after two ringbacks the FAXJACK starts ringing the Phone 1 port The selected port is rung until the ring limit is met see Operation section F Step 1 Incoming phone line rings If caller ID is enabled the FAXJACK delays for 2 seconds to capture and store the caller ID data Step 2 The FAXJACK answers the line The FAXJACK is compatible with distinctive ringing features offered by the telephone company If you have the distinctive ring feature the FAXJACK will direct the call to the appropriate port based on the ring cadence it detects see Operation section G Step 3 The FAXJACK listens for one of the following a CNG tones 1100 hz tone burst
17. listed in section C Step 6 When finished programming hang up Note Programming from a cell phone may not be suitable in areas with weak coverage Note The security code must be the first touch tones dialed after going off hook and they must be dialed within 10 seconds C Quick Programming Features Enter Digits Enable Cater 1D factory Seti sinana ANEK S AaS Naa aN DAEA 1 a I TAA AE O A E F E O 2 CIANO ONES OCON ACV ONO EA NANA TEENAA i 3 ESSE RINGS E e OT T OA A TO T O T EOST TE TT 4 Normal call processing see Operation section A factory setting s seesssssssrsrsssenssnssrsssnssrnsnnssnsssnsannsnnnsnnennsnnne 5 Fast call processing see Operation section A o cc cc ccccceeeseeeseseseeeueeesueeseeseueeeeesueesesssueseeescunecseeeeseeseeeseeeeeees 6 heap keap ee pepes Pipec ante e ae D E a n a n E 7 intemal call mode see Operation section E s esssesssssssssssunssessansnnssansnsessnsssssnnsnnnsnssnnrsnnnannanurassssnnnsnannnsnnananennn 8 Reset all programming to factory default SEttiNngS scceescsscssssseesscesssssssesssnscesesessessensessseeseessoesseeseesensseesseseeeeseens HHH Note After making an entry two beeps indicate the entry was correct and accepted into the FAXJ 1000 s memory Three beeps indicate an incorrect entry that was not accepted Operation A Automatic Answer Mode Note If using distinctive ring service from the telephone company and distinctive r
18. ltage under voltage accident misuse abuse negligence or any damage caused by use of the product by the purchaser or others NO OTHER WARRANTIES MANUFACTURER MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE EXCLUSION OF CONSEQUENTIAL DAMAGES MANUFACTURER SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO PURCHASER OR ANY OTHER PARTY FOR CONSEQUENTIAL INCIDENTAL SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY WHETHER IN AN ACTION BASED ON CONTRACT TORT INCLUDING NEGLIGENCE OR STRICT LIABILITY OR ANY OTHER LEGAL THEORY ANY LIABILITY OF MANUFACTURER SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT OR AT MANUFACTURER S OPTION REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF MANUFACTURER SHALL BE SO LIMITED IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES EXCLUSION OF CONSEQUENTIAL DAMAGES AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH FCC REQUIREMENTS This equipment complies with Part 68 of the FCC rules and the requirements adopt
19. n be connected to the phone line at any given time If for example the Phone 1 port is using the line and any of the other ports tries to make a call they are given an internally generated busy signal However the FAXJACK has the ability to transfer calls from one port to another Calls are transferred by dialing the number associated with the port you want to transfer the call to These two touch tones must be the first touch tones dialed by the phone or device making the transfer in order to prevent accidental transfers during other dialing sequences When a transfer command is detected the transferring port is provided with a busy signal and the FAXJACK starts ringing the port that the call is being transferred to It keeps track of the port that initiated the transfer so it can ring that port back if the called port doesn t answer Any FAXJACK port that is connected to the phone line can transfer and there is no limit to the number of transfers on a given call Note If a phone is wired on the CO LINE IN side of the FAXJACK and you want to stop the FAXJACK from transferring pick up the phone and dial 0 The FAXJACK will then hang up and you will have the call Touch Tone Port Fax D Touch Tone Routing In the automatic answer mode the FAXJACK looks for touch tones as one method of routing the call to the correct device These touch tones are dialed at the calling end most often by an automatic device like a modem In t
20. nd listening time Enabling fast call processing can make it more likely for a fax call to be incorrectly routed to the Phone 1 port because CNG tone is not detected 2 Automatic Answer Mode Incoming Call Sequence Caller ID Disabled CO Ring Q Answer 4 seconds 4 seconds ___ __ gt te FAXJ 1000 Listening Time 3 3 Ring Back Tones O 4 FAXJ 1000 Ringing Appropriate Port Called Device Answers B Manual Answer Mode Note If using distinctive ring service from the telephone company and distinctive ring is enabled dip switch 2 set to ON see Operation section G In the manual answer mode CO ringing passes directly through to the Phone 1 port In this mode the FAXJACK waits for the call to be manually answered by the Phone 1 port and then begins watching for fax CNG tones or touch tones to route the call The Phone 1 port will continue to ring subject to the Ring Limit see Operation section F If the call is answered by the Phone 1 port and a fax CNG tone is detected the FAXJACK provides a busy signal to Phone 1 and starts ringing the call to the FAX port Phone 1 can also dial a touch tone transfer command to transfer the call to another port see Operation section C Following the transfer command the FAXJACK provides a busy signal to Phone 1 and starts ringing the call to the appropriate port C Transfers While the FAXJACK is a four port unit only one port ca
21. nd starts ringing the device selected by the distinctive ring pattern If the ring cadence is a normal ring the FAXJACK waits for the call to be manually answered by the Phone 1 port and then begins watching for fax CNG tones or touch tones to route the call The Phone 1 port will continue to ring subject to the Ring Limit see Operation section E If the call is answered by the Phone 1 port and a fax CNG tone is detected the FAXJACK provides a busy signal to Phone 1 and starts ringing the call to the FAX port Phone 1 can also dial a touch tone transfer command to transfer the call to another port see Operation section C Following the transfer command the FAXJACK provides a busy signal to Phone 1 and starts ringing the call to the appropriate port The drawings below show the ring cadences and the FAXJACK ports they are correlated to 2 seconds rr ed PHONE 1 port LE LE lareira PHONE 2 port For installation assistance Product Support Line 715 386 8666 Fax Back Line 715 386 4345 Tech Support IF YOU HAVE A PROBLEM PLEASE CONTACT TECHNICAL SUPPORT AT 715 386 8666 Our Technical Support Department is available for assistance Monday 8am 4pm and Tuesday through Friday 8am 5pm central time So that we can give you better service before you call please 1 Know the model number the serial number and what software version you have see serial label 2 Have your Technical Practice in front of you 3 It is best if you
22. to Fax port answer If RNA FAXJ 1000 hangs up Phone Answers Fax 5 rings to Fax port 5 rings to Fax port Distinctive Ring Routing to Fax Modem or Phone 2 5 rings to selected port 5 rings to selected port If RNA FAXJ 1000 hangs up _ If RNA FAXJ 1000 hangs up Transferred Call 1 5 rings to selected port 5 rings to selected port 2 If RNA 5 rings to port originating If RNA 5 rings to port originating transfer rollback transfer rollback 3 If RNA FAXJ 1000 hangs up 3 If RNA FAXJ 1000 hangs up 3 4 CNG is Detected 2 If RNA FAXJ 1000 hangs up If RNA FAXJ 1000 hangs up 1 2 2 Automatic Answer Mode Call Type Ring Limit 5 DIP switch 1 OFF Ring Limit 10 DIP switch 1 ON Voice Call 5 rings to Phone 1 port 1 10 rings to Phone 1 port If RNA 5 rings to Fax port 2 If RNA FAXJ 1000 hangs up If RNA FAXJ 1000 hangs up 5 rings to Fax port 1 5 rings to Fax port If RNA 5 rings to Phone 1 port 2 If RNA 10 rings to Phone 1 port If RNA FAXJ 1000 hangs up 3 If RNA FAXJ 1000 hangs up 5 rings to Fax or Modem port 5 rings to Fax or Modem port If RNA 5 rings to Phone 1 port If RNA 10 rings to Phone 1 port If RNA FAXJ 1000 hangs up If RNA FAXJ 1000 hangs up 5 rings to Phone 1 or Phone 2 port 5 rings to Phone 1 or Phone 2 port If RNA FAXJ 1000 hangs up If RNA FAXJ 1000 hangs up Fax Call CNG Touch Tone Routing or Distinctiv
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