USER GUIDE - SUPERCONSOLE 1000®
Contents
1. Call Handling Setting up a Serial Call The Serial Call feature allows outside callers to talk to more than one extension user in sequence without redialing the main business number each time To set up a serial call while connected to an outside call 1 Tellthe caller to remain on the line after completing each call 2 Press SERIAL CALL 3 Dial an extension number 4 Press Release When the extension user hangs up the outside call returns to the console as a recall 5 When the call returns to the console press RECALL Dial the next extension number and then press Release 7 When all calls are completed press SERIAL CALL and then Release Using Tone Signaling You may have noticed that when you dial a number at the console you do not hear any of the tones or pulses normally associated with telephones This is because the console communicates with the rest of the telephone system using a different type of signaling However there are times when telephone equipment either in or outside your office needs to receive tones to complete a call Typically special services such as Voice mail systems described on page 42 require information in the form of tones before allowing access To enable tone signaling while connected to a service requiring tones 1 Press TONES ON 2 Dialthe required code 3 When you complete the call press TONES OFF to turn off tone signaling SUPERCONSOLE 12. To set or cancel Call Forwarding on an extension 1 Press Function 2 Press ATT FUNCTION 3 Press STATIONS 4 Dial the number of the extension for which you want to set or cancel Call Forwarding If you dial an invalid number press CLEAR No Press CALL FWD 6 Do one of the following Press INTERNAL to set or cancel call forwarding of internal calls Press EXTERNAL to set or cancel call forwarding of external calls 7 Do one of the following Press CANCEL to cancel the current call forwarding e Dial a destination and then select the type of call fowarding Always No Answer etc To return to the main display without making changes press EXIT SUPERCONSOLE 1000 User Guide Setting Canceling Do Not Disturb Do Not Disturb DND prevents calls from ringing an extension You can set and cancel DND on any extension in the system To set or cancel DND on an extension 1 Press Function Press ATT FUNCTION Press STATIONS Dial the extension number n PWD Press No DISTB The first line of the display shows DND to indicate that DND is set You can also set and cancel DND while on a call to an extension For more information see page 36 Setting Clearing Message Waiting You can notify extension users that a message is waiting for them at the console When the user returns and calls the console the display shows MSW to indicate that there is a message wa
3. See 29 Stacked Hold 2 2 Helene bedrede date chs 30 Setting up Conferences and Call Splitting pp 30 Answering Recalls ua einen aan 31 Answering Intercepts to the Console pp 32 Paging from the Console een 32 PA ACM AN 32 Extension P ging 2 en een renden denne 33 Park and Paging usa 820 34 Placing Ringing or Paging Intercom Calls pp 34 Setting and Canceling Do Not Disturb on an Extension pp 35 Setting and Canceling Message Waiting on an Extension pp 35 SUPERCONSOLE 1000 User Guide Overriding Busy or Do Not Disturb pp 36 Redialing the Last Number pp 36 Setting up a Serial Call ss 37 Using Tone Signaling merrnnnnvnnnronnnvnnnvnnnnrennrnnnnenerronenennnrnnnrennnnnenesesnesennesnresen 37 Flashing on Trunks ueaatosm een 38 Answering a Call with Night Service Enabled pp 38 Using Directed Call Pickup ss 38 Parking Calls 39 GalllPark System nasa ane ee ee a 39 Call Park Specific Orbit 39 Last Call Retrieve is 40 Call Logging ii hice AA Aneel Mie Re 40 Multiple Console Operation srnranrnnnnrnenvnnnvrnnnrnnnnnnenvnnnvnnnnrnnernnenrersnrernrenrnreenn 41 Inter Console Calls and Transfers pp 41 VOICE Mall Ls ease AG e E E ladies aai 42 Door 0 1 1 ne 42 Chapter 3 Using System Functions Viewing System Alarm Information ppp 45 Viewing 911 Call Alarms pp 46 Setting System Date and Time rrrnrnnnnvnenvrnnnrnnnvnnernnrnvnnnnrresv
4. Before you begin Before operating the console check that the display shows F1 gt through FO gt and the correct time and date Also make sure the handset is plugged into the side of the console If any problems occur contact your communications department for assistance SUPERCONSOLE 1000 User Guide Console Components The illustration below shows the main parts of the console Note the two jacks on the left side One is for the handset or headset that you use the other is for the handset or headset used by the person training or monitoring new attendants The cabling required to connect the console to the telephone system is located at the rear of the console The cables should be connected by a qualified system installer and should not be adjusted by unauthorized personnel TRAINING CABLE LCD DISPLAY JACK CONNECTIONS I CONTRAST ED CONTROLS N N VG AV N di ty GE N L VOLUME CONTROLS EE0102 HANDSET HEADSET JACK Getting Started Console Keys The console has three types of keys Dialpad keys Softkeys and Fixed Keys Dialpad keys The dialpad on the right side of the console has 20 keys including the standard 12 dialing keys Ringer Volume keys The Volume and Volume v keys increase or decrease the loudness of the console ringer Note The two unlabeled keys next to the Volume keys are reserved for future system enhancements The unlabeled key next to the Volume key
5. Heard by all parties in a conversation when someone Override overrides intrudes into a call 21 Interrupted Heard when you lift the handset at an extension that Dial Tone has Do Not Disturb or Call Forward Always activated 22 Not used 23 Waiting on Hold Tone Heard by a caller on hold and during camp on 24 Paging Tone Heard when you are connected to the loudspeaker paging equipment Reference Not used Trunk Camp on Double Beep Tone Heard during a conversation when you have an external call waiting ARS Expensive Warning Tone If your system has Automatic Route Selection ARS you will hear this tone when no inexpensive routes are available for your long distance call The tone is a warning that your call is taking an expensive route ARS Dial Tone If your system has Automatic Route Selection ARS you will hear this tone after you dial the trunk access code Override Warning Tone Heard by all parties in a conversation when someone overrides intrudes into the call Privacy Release Tone Heard when privacy is released on a Mitel Networks telephone and the new member joins the call Auto Answer Call End Tone Heard by a user that has a Mitel Networks telephone in Auto Answer mode when the calling party hangs up Attendant Error Tone Heard by the Attendant when attempting to do something that is not allowed such as trying to connect two devices that are not a
6. If you do not want to complete dialing or if you misdial a number either Press to erase the misdialed digits and then dial the correct number or Press Cancel to return to the Source party and then redial the number Reaching a Busy Destination or an Extension with Do Not Disturb Activated If the called destination is busy or the extension has Do Not Disturb activated the display will show Busy or DND on the DST line In both cases your options for handling the call are the same except for the Callback option which only applies when calling a busy destination To handle a call to a busy destination or an extension with Do Not Disturb activated Press SOURCE to return to the caller requesting the transfer Press Cancel to disconnect the destination so that you can dial a new one Press Release to camp the caller on to the busy destination or disconnect the source For an explanation of camp on see page 84 If the transfer is not allowed you will hear a beep tone and CANT will show on the display Press OVERRIDE to break into the busy extension For more information on using Override see page 36 e Press SEND Msc to send a message waiting indication to the called extension For more information on Message Waiting see page 35 Press CALLBACK to receive notification when the destination is free If you reach a busy extension or you are placing an outside call
7. Page After a call is parked the called party must enter a Paging Zone number 0 9 To park a call and perform a page 1 Press PARK amp PAGE 2 Do one of the following Enter the extension number to page Select one of the displayed paging options All PA Zones Group Page All Set Page PA Zone Num Group amp PA All Set amp PA 3 For zone paging enter the two digit PA Zone number Placing Ringing or Paging Intercom Calls Acalled party can be either paged or rung when receiving an intercom call To place either paging or ringing intercom calls 1 Make a call 2 Press SET PAGE Call Handling Setting and Canceling Do Not Disturb on an Extension Do Not Disturb DND prevents calls from ringing a user s extension You can set and cancel DND on a user s extension while you are on a call with the user To set or cancel DND on an extension 1 While connected to the extension press NO DISTB DND appears next to the extension information on the display to indicate that Do Not Disturb is set 2 Press Release You can also set and cancel DND without calling the extension For more information see page 56 Setting and Canceling Message Waiting on an Extension If an extension is busy or the user does not answer you can send a notice to let the user know a message is waiting at the console You can also cancel messages you left at an extension To set or cancel Message Wa
8. Restriction A COR controls the outgoing call capabilites of the extension or trunk For example an extension can be assigned a COR that prevents it from making outside calls other than with the assistance of the operator Class of Service COS When your telephone system is programmed the extensions are assigned to different Classes of Service Each class has access to a specific set of features DISA Direct Inward System Access A feature which allows callers to dial directly into the telephone system and use its features and facilities Hardware The physical components of the system Reference Hunt Group Extensions assigned to a group with a common pilot telephone number as well as their own personal extension numbers An incoming call to a hunt group will ring the first available extension LDN Keys Listed Directory Number Call handling keys which allow you to select the sequence in which you answer calls from outside the PABX Macro macro is a series of keystrokes that you assign to a single key Instead of repeating the keystrokes each time you want to perform a task you can press the macro key to execute all the keystrokes at once PABX Private Automatic Branch Exchange Telephone switching system for private use by a company Recall A call which returns to the console after being transferred to a busy or unanswered extension Software The routines programs and instructions required to
9. The other prompts are explained elsewhere in the guide SUPERCONSOLE 1000 User Guide To answer calls Do one of the following Press Answer to answer the first call in the queue e Press a softkey F1 FO to answer a specific type of call The first line of the display shows gt gt gt SRC followed by an extension number and name for an internal call or a trunk number for an external call The DST line the second line remains blank until you dial a destination number New Call Indication When you are engaged in a call a single burst of ringing signals the next incoming call Subsequent calls do not ring the console but the C W indicator on the display lets you know that calls are waiting The console can be programmed at the system level to provide a single burst of tone at regular intervals when calls are waiting When Multiple Calls are Waiting You cannot answer a new call until the one you are engaged in is transferred disconnected or put on hold Extending Transferring Calls When a caller requests to speak to someone ask the caller to wait a moment and then transfer the call to the requested destination To extend a call 1 Dial the destination number The caller is automatically placed on hold while you complete the transfer 2 When you hear ringing press Release to connect the caller to the destination and release the console from the call Call Handling Misdialed Numbers
10. console is idle or while connected to the guest room If a printer is attached to the console a report may print each time you set change or cancel a wake up call To set or cancel wake up time while connected to the guest room 1 Press SET WAKE UP 2 Enter the time using four digits hh mm For example for 6 30 enter 0630 3 Do one of the following Press SET to set the time as AM e Press PM to set the time as PM PM only appears if the system clock is set to 12 hour format and the hour entered is in the range 01 12 4321 EXEC SUITE COS 12 COR 01 IDLE 12 10 PM Reg 00123 Wake Up 12 35P Status Occ Clean LD E F1 b EXIT E F2 PCLR REG E F3 SET WAKE UP F4 CLR WAKE UP F5 gt STATUS E F6 gt NO DISTB E F7 D SEND MSG F8 gt BFI E F0 gt ROOM NUMBER To set or change a wake up time when NOT connected to the guest room 1 Press Function 2 Press GUEST Room 3 Dial the room number 4 Follow steps 1 3 from the previous procedure Hotel Motel Features To cancel a wake up call 1 Press Function Press GUEST Room Dial the room number Press CLR WAKE UP ap D Press EXIT Note Some display sets can set their own timed reminder The above procedures will also clear or change a reminder already set by the user If the guest fails to answer the wake up call the system will ring the room twice more at five minute intervals If a third wake up call goes unanswer
11. last number dialed from the console when the macro key is pressed Used to program a macro to recover the most recently released call see the next section for details TONES ON Send subsequent digits as DTMF tones Required when programming a macro to transfer calls to voice mail see the next section for details INSERT Inserts a 1 5 second pause When the pause ends digits after PAUSE the pause are dialed You can create a longer pause by pressing the INSERT PAUSE softkey multiple times TRUNK Inserts a flash for further dialing on a trunk For more FLASH information see Flashing on Trunks in the SUPERCONSOLE 1000 User Guide RELEASE Disconnects the console from the call in progress Required when programming a macro to transfer calls to voice mail see the next section for details SUPERCONSOLE 1000 User Guide Programming a Macro for Transfer to Voice mail To program a macro that transfers calls to a voice mailbox At step 4 in the programming procedure e Dial the voice mail hunt group number Press the INSERT PAUSE softkey to allow the voice mail system time to respond Press the TONES ON softkey Press or other key if any as required by the voice mail system Press the DEST softkey to dial the digits displayed on the DST line when you press the macro key Press the RELEASE softkey to complete the transfer and release the console from the
12. reports 75 R recalls answering 31 definition 85 redialing last number redial 36 Release key 12 restricting calls from guest rooms 73 ringer adjusting volume 15 turning on off 15 Ringer Volume keys 11 room status changing 71 listing by occupancy and condition status 70 S Serial Call 37 service switching to Day Night 16 taking extensions in or out 59 taking trunks in or out 65 Set Paging 33 software version displaying 51 software definition 85 Spanish console language 16 splitting conferences 30 stacked hold 30 SUPERSET PKM48 using 21 system alarms viewing and clearing 45 identification displaying and changing 50 software version displaying 51 time and date setting 47 System Speed Calling numbers See Abbreviated Dialing numbers T time setting 47 tone demonstration 86 Tone Signaling enabling disabling tones 37 voice mail 42 transferring calls 26 41 trunks accessing individual 64 busy out 65 definition 85 flashing 38 viewing status of individual trunks 63 viewing status of trunk groups 63 V voice mail affect on console operations 42 volume handset headset 15 W wake up calls printing 75 setting and canceling 72 SUPERCONSOLE 1000 User Guide
13. run the system Trunk A trunk outside line is the external communications link between two switching systems This link can be between one or more telephone systems PABXs or the PABX and Central Office equipment SUPERCONSOLE 1000 User Guide Tone Demonstration Your telephone system has several tones to inform you of the progress of your call You can use the Tone Demonstration feature to familiarize yourself with the tones 1 PSN Dial the Tone Demonstration access code Ask your communications department for the code Dial a two digit tone code from the list below Continue dialing codes to listen to other tones Hang up when you are finished 11 Dial Tone Heard when you lift the handset 12 Transfer Tone Heard at an extension when the user places a call on hold to consult with another party or to transfer the call 13 Busy Tone Heard when the number you dialed is busy 14 Special Busy Tone Heard when the extension you called has Do Not Disturb activated 15 Ringback Tone Heard when the destination you dialed is ringing 16 Not used 17 Reorder Tone Heard when a feature is not available to you or not in Error Tone your Class of Service or when you dial an invalid number 18 Conference Heard when a new person joins a conference call 19 Call Waiting Tone Heard during a conversation when you have an Camp on internal call waiting to be answered 20 Intrusion Tone
14. 000 User Guide Flashing on Trunks A trunk flash is a signal sent to another telephone system to do something such as place a call on hold You may need to use this feature when you have a call from another PABX in your own company network and you want to transfer it to the originating PABX or to a third one You can flash only when you are talking on atrunk to another trunk in a two party call To flash on a trunk for further dialing 1 Press FLASH 2 Dial the required number 3 Press Release Answering a Call with Night Service Enabled When the console is in Night Service incoming calls ring night bells or some other night answering point These calls can still be answered from the console even though they do not ring the console bell The night answer point is programmed at the system level If required you can change the night answering point for individual trunks from the console For more information see page 50 To answer a call when the console is in Night Service Press NIGHT BELL Using Directed Call Pickup Directed Call Pickup allows you to answer a call ringing at an extension You can also use this feature to retrieve a call that you transferred to the wrong extension To pick up a call ringing at an extension 1 Dial the Directed Call Pickup code Your communications department can provide the code 2 Dial the extension number of the ringing extension 3 Speak to the calling p
15. 2 Press Room NUMBER 3 Dialthe number of the first of the rooms you want to display Hotel Motel Features Changing Room Occupancy and Condition Status You can change the occupancy and condition status of a room while the console is idle or while you are connected to the room The occupancy and condition states are as follows Vacant Clean Occupied Dirty Reserved Maid Guaranteed To Inspect Out of Service To 1 2 3 Be change a room s occupancy and condition status Press Function Press GUEST Room Dial the room number not necessary if you are already connected to the room Press STATUS Press the softkey that corresponds to the states you want to set for example to change a room from vacant to occupied press OCCUPIED pe The Maid status can only be changed from the room by dialing a code Your system may be programmed to automatically change all occupied and clean rooms to occupied and dirty at a set time Ask your communications department for information SUPERCONSOLE 1000 User Guide Setting Canceling Wake up Calls Both you and the guest can set change and cancel wake up calls for a guest room The system does not distinguish whether a wake up call is set changed or canceled from the attendant console or guest room telephone So for example a guest can cancel a wake up call that you set and vice versa You can set or cancel a wake up call while the
16. Corporation Copyright 2003 MITEL Networks Corporation All rights reserved Table of Contents Chapter 1 Getting Started noden 9 About the Console iii 9 Before you begin 9 Console Components pp 10 Using this Guide 2 30222 en 14 Conventions sesane vente nana E a aa iaai Esa aaiae 14 Adjusting the Console pp 15 Adjusting the Ringer Volume pp 15 Adjusting the Handset and Headset Receiver Volume ppp 15 Turning the Console Bell Ringer Off On pp 15 Switching to Night Day Service pp 16 Setting the Console Language pp 16 Programming Macros 2h did ee halk Nina shies 17 Special Function Softkeys unuuussseensnensnnennnnnnnnnnnnnnnnnnnnnnnnnnennnnennnnnnnnnnnn 19 Programming a Macro for Transfer to Voice mail pp 20 Programming a Macro for Last Call Recovery ppp 20 Using a SUPERSET PKM48 with the Console pp 21 Powering the Console pp 21 Chapter 2 Call Handling Answering Calls is 25 New Gall Indication 4 2 2 22 2H Helene 26 When Multiple Calls are Waiting pp 26 Extending Transferring Calls 26 Misdialed Numbers menrvnnnvnnnvnnerrnnnvnnnnrnrnvnnnvrnerrnnennnenvrrsnrnsnvenerressnesenreentnn 27 Reaching a Busy Destination or an Extension with Do Not Disturb Activated uurssenseensnensnnnnnnnnnnnnnnnennnnnnnnnnnnnn nenn 27 Reaching an Extension with an Advisory Message pp 28 Pl eing Galls 20er raeerane regen 28 Placing a Call on Hold 28 Holdi Recall EEE tte end restent 29 ee
17. Door Opener Door Opener allows an extension user to operate a third party door opener When someone requires entry a designated extension or extensions rings and on answering the extension user can press a feature key or dial a feature access code to open the door To operate the door opener Do one of the following Press OPEN Door Dial the Open Door Feature Access Code Chapter 3 Using System Functions SUPERCONSOLE 1000 User Guide Using System Functions Viewing System Alarm Information An alarm indicator on the display means a fault in the telephone system has occurred You can read information about the nature and location of the fault from the console To read an alarm message 1 Press Function 2 Press ALARM The display shows for example 12 28 PM 29 JAN 99 alarm status MAJOR Main Menu 1999 JAN 29 11 47 00 DLIC module passed at loc 02 03 0 ext 2321 IF E F2 F3 gt E F4 gt E F5 gt CANCEL E F6 IF BF8 gt E F9 gt EFO gt MORE 3 Record all the alarm information e Press MORE to display additional information or other alarms if any e The Alarm indicator will continue to flash until all alarm messages have been displayed 4 Contact your communications department 5 Press EXIT The system may be programmed to raise an alarm when an extension is left off hook without a call too long If so programmed the console will ring wit
18. E 1000 User Guide Abbreviated Dialing List Reference Class of Service Restriction Each extension and trunk has a COS Class of Service and a COR Class of Restriction that defines what the user of that extension or trunk can or cannot do The system can have up to 50 of each although most companies use only a few To help you answer questions from users who may be having problems with the system you may want to record a brief description of the most common COSs and CORs For example COS 1 might mean Allows only local calls and COR 10 might be No long distance calls after 6 PM Your communications department can give you the required details 8 SUPERCONSOLE 1000 User Guide Console Display Abbreviations ABBR Abbreviated FLEX Flexible ACC Account FWD Forwarding ANSR Answer IDENT Identity ATT Attendant INT Intercept Internal BSY OUT Busied Out LD Long Distance CAN Cancel LDN Listed Directory Number CBK Callback LOG Local CDE Customer Data Entry MSG Message CLR Clear MSW Message Waiting COR Class of Restriction OCC Occupied COS Class of Service RCL Recall C W Call Waiting REG Register DD MM YY Day month year RLS Release DISA Direct Inward System RM Room Access DISTB Disturb
19. ER to display the status of another room This option is not available when the console is connected to a room SUPERCONSOLE 1000 User Guide Listing Counting Rooms by Occupancy and Condition Status You can display a list of rooms by occupancy and condition status for example Vacant and Not Clean or Occupied and Maid Present The system also reports the total number of rooms that are in the state you specify You can cycle through all rooms or start with a particular room number for instance the first room on the third floor To list all rooms by occupancy and condition status 1 Press Function 2 Press GUEST Room The display shows 12 17 PM Enter Room Number E F1 EXIT E F2 gt MAID E F3 DVAC CLEAN RM E F4 AUDITS E F5 gt OCC DIRTY RM E F6 BOCC CLEAN RME F7 RES CLEAN RM I F8 DVAC DIRTYRM I F9 BOUT OF SERV WFO gt 3 Press the softkey that corresponds to the rooms you want to display for example to display all vacant and clean rooms press VAC CLEAN 2321 2329 2330 12 18 PM 2353 E F2 ROOM NUMBER I F3 gt BF IF EF8 gt EFO gt 4 Press MORE to display the next 10 rooms matching the specified states If a printer is attached to the console you can print a list of all vacant or occupied rooms For more information see lt italic gt Printing Reports on page 75 To display a list of rooms beginning with a particular room number 1 Complete steps 1 to 4 above
20. MITEL NETWORKS Integrated Communications Platform USER GUIDE SUPERCONSOLE 10009 Q wire it s about YOU SUPERCONSOLE 1000 User Guide NOTICE TO CANADIAN CUSTOMERS This Class A digital appartus complies with Canadian ICES 003 NOTICE TO U S CUSTOMERS This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Note Changes or modifications not expressly approved by Mitel Networks Corporation may void the user s right to operate the equipment NOTICE TO CUSTOMERS IN EU COUNTRIES The CE mark on this product indicates that this product is in compliance with the 89 336 EEC EMC directive Class B emissions As a result it is only intended for use in a commercial or light industrial environment as defined in EN5022 This product complies with 73 23 EEC Low Voltage Directive 50004006 Rev A August 2003 Trademark of MITEL Networks
21. RS Room Status or Restricted Outgoing Calls DND Do Not Disturb SER Serial DST Destination VAG Vacant Reference Advisory Messages for Mitel Networks Display Telephones The following default messages can appear on all Mitel Networks telephones equipped with displays 01 IN MEETING 02 OUT OF TOWN 03 ON VACATION 04 OUT ON A CALL 05 OUT TO LUNCH 06 GONE FOR THE DAY 07 GONE HOME 08 IN TOMORROW 09 10 11 12 13 14 15 Authorized users can change these messages and program seven more for system wide use Keep a record of any changes and additions For instructions on setting these messages from the console see page 58 SUPERCONSOLE 1000 User Guide Glossary Busy out A feature allowing you to make a line or equipment indicate busy to an incoming call In effect you take the line out of service until it can be repaired or tested Camp on A feature allowing the system to queue calls directed to a busy extension and then automatically connect the waiting party when the extension becomes free The busy extension hears a quick beep to indicate a call is waiting Central Office CO A facility housing the public telephone system and related equipment which provides telephone service for customers in a geographical area Class of Restriction COR When the system is programmed the extensions and trunks are assigned to different Classes of
22. a first come first served basis Note The unlabeled key next to the Trunk Group key is reserved for future system enhancements Getting Started Softkeys Softkeys have functions that change depending on the state of the call you are handling or the feature you are using For example when you call a busy extension the display will show the softkey functions that are available for handling the call One of these functions is Override another is Msg Waiting The F1 gt to FO gt labels on the display correspond to the F1 gt to FO gt keys on the consoles To use a softkey function press the F1 gt to FO gt key that corresponds to the display label for that function Console Display During call handling the upper two lines identify tne SOURCE or calling party and the DESTINATION or called party The two lower lines labeled F1 gt to FO gt show the current softkey labels For example if F8 gt is labeled Override pressing F8 gt lets you override a busy extension s conversation At another time the same key F8 gt could be labeled Night 1 Now pressing F8 gt places the console in Night 1 operation SUPERCONSOLE 1000 User Guide Using this Guide Some of the procedures in this guide include an illustration of the console display The illustration shows how the display will look when you are performing the procedure Note the abbreviations in the upper half of the displ
23. ach 5 second pause Press to delete entry errors and then enter the correct number Press SET 10 Repeat step 4 to 9 to program other numbers or press EXIT to end programming SUPERCONSOLE 1000 User Guide Setting up Night Answer Points A night answer point is the number of an extension or other destination where incoming trunk calls will ring when the system is in Night Service For more information about Night Service see page 16 To set up night answer points Press Function Press ATT FUNCTION Press MORE Press FLEX NIGHT Enter the trunk number Press either NIGHT 1 or NIGHT 2 to choose the night service mode NO a FON Dial the destination number of the night answer point The destination can be an extension an attendant console directory number an LDN number on a console a hunt group or a Night Bell directory number 8 Press SET to confirm the new number or EXIT to exit without making changes Displaying the System Identification A System Identification number may be assigned to your PABX This number appears on Station Message Detail Reporting SMDR and traffic measurement reports to identify your system when central polling equipment is used It is usually unnecessary to change this number once it is entered To display or change the System Identification 1 Press Function Press ATT FUNCTION Press SYSTEM IDENT Enter a new three digit number if requ
24. and all of the trunks are busy you can request an automatic Callback The system monitors the line and rings the console when the line becomes free When you answer a Callback at the console the top line of the display will show CALLBACK Callbacks on outside calls are used when all system trunks are busy not when the called party is busy SUPERCONSOLE 1000 User Guide Reaching an Extension with an Advisory Message Users with a Mitel Networks display phone can show a short message called an Advisory Message on other display phones or consoles that call their phone When you call an extension with an Advisory Message the message appears on the DST line of the console display as follows gt gt gt DST 3070 S BERRY IN A MEETING RINGING lt lt lt In this example the user has left the message In a meeting on his or her phone For a list of other Advisory Messages see page 83 See also Setting Clearing Advisory Messages on page 58 Placing Calls To place a call 1 Dial the destination number using the dialpad keys The dialed number appears on the second line of the display 2 After completing the call press Release to disconnect it from the console Placing a Call on Hold You can place up to three calls on hold using the fixed Hold keys If you need to place more calls on hold use the Hold 4 key in combination with the softkeys To place a call on hold 1 Inform the caller that you are placing
25. and softkey prompts in English French or Other languages may be available depending on system programming To change languages 1 Press Function 2 Press LANGUAGE 3 Press the softkey that corresponds to the language you want Getting Started Programming Macros If you frequently perform a console task that requires several keystrokes you can automate the task using a macro macro is a series of keystrokes that you assign to a single key Instead of repeating the keystrokes each time you want to perform a task you can press the macro key to execute all the keystrokes at once Macros are designed to facilitate the transfer of calls to voice mail or for recovering calls released to the wrong extension You can also use macro keys for one button dialing of frequently called telephone numbers programming macros for other uses is not recommended The unlabelled key on the console circled in the illustration below is available for programming as a macro key You can also reprogram the Trunk Group and Set Page keys and use them as macro keys instead m CD CD 18 OD 8 OD 1580 re CD arm CD ar CD 1 CD m OD Volume Volume A oc Function Trunk Group Phonebook Set Page Cancel Release a page Block Hold4 GHold3 Hold2 GHold1 Answer CE EEEE SUPERCONSOLE 1000 User Guide To program a macro or to clear a previously programmed macro 1 While holding down the Function key press th
26. arty Call Handling Parking Calls Two types of call parking are available from the console and Call Park Specific Orbit You can also retrieve a call that was transferred to the wrong extension Call Park System Parking a call is the same as placing it on hold except that the call is held by the system not by the console Hold keys When you park a call the system assigns itto a parking orbit and displays the Call Park Retrieve access code and the Park Orbit number You can then use paging to announce the call and the digits the paged party must dial to retrieve the call To park a call e Press SYSTEM PARK To return to the caller if all park orbits are in use Press Cancel To retrieve a parked call Dial the Call Park Retrieve Feature Access Code and then dial the Park Orbit Number To re park the call Press PARK AGAIN The PARK AGAIN softkey is only available immediately after you answer the call Call Park Specific Orbit Call Park Specific Orbit allows the called party to park a call in a specific orbit by entering a two digit 01 25 orbit number To park a call in a specific orbit 1 Press SYSTEM PARK 2 Enter a two digit Orbit Number 01 25 If the selected orbit already has a parked call press Orbit Number and then enter another orbit number SUPERCONSOLE 1000 User Guide Last Call Retrieve This feature allows you to recover a call you transferred to th
27. ay The following table explains the meaning of those abbreviations For explanations of the other abbreviations including those used in the lower half of the display see page 82 DST The DESTINATION called party SRC The SOURCE calling party gt gt gt lt lt lt Appears on either the SRC or DST line to indicate which party is currently connected to the console COS Shows the Class of Service assigned to the extension or trunk that is currently connected to the console COR Shows the Class of Restriction assigned to the extension or trunk that is currently connected to the console C W Preceded by a number to indicate how many calls are waiting to be answered Conventions This guide uses the following conventions to differentiate between the two types of console keys e Fixed keys appear in bold letters for example Answer or Hold Softkeys appear in bold letters within brackets for example BELL On or CONF Getting Started Adjusting the Console Adjusting the Ringer Volume To raise or lower the ringer volume while the console is ringing 1 Press and release the Volume A key to increase or the Volume A key to decrease the volume 2 Repeat until the ringing is atthe volume you want Adjusting the Handset and Headset Receiver Volume The Volume keys adjust the volume of the console ringer and the volume of the handset and headset receiver Although you can have a handset and a
28. call e Select another firmkey to program or press the EXIT softkey to leave programming mode Now when a call you transferred to an unanswered extension recalls you can press the macro key to transfer the caller to the extension s voice mailbox Programming a Macro for Last Call Recovery You can program a macro key to recover a call you transferred to the wrong extension To successfully recover the call you must press the macro key while the extension is still ringing Also you cannot have started another action such as dialing or answering a call following the transfer To program a macro that recovers calls that you transferred to the wrong extension At step 4 in the programming procedure Enter the Directed Call Pickup access code Press the LAST NUM softkey Press the SAVE EXIT softkey to complete the programming Select another firmkey to program or press the EXIT softkey to leave programming mode Getting Started Using a SUPERSETT PKM48 with the Console Up to two SUPERSET PKM48 modules can be connected to the console The keys on the modules are programmed by your system administrator as Direct Station Select DSS Busy Lamp Field BLF keys Each key has a lamp that indicates the status of the associated line or extension Idle Off Busy On Ringing Slow Flash On Hold Fast Flash Powering the Console The console features a back lit LCD display for bett
29. delete the 911 alarm press CLEAR Contact the appropriate emergency services Press EXIT Using System Functions Setting System Date and Time You can change the date and time appearing on the console display The time displays either in 12 or 24 format depending on system programming To set the time 1 Press Function 2 Press ATT FUNCTION 3 Press SET Time 4 Enter the current time using four digits hh mm For example for 9 30 enter 0930 5 Press PM if applicable PM appears only if the system is set to 12 hour format and the hour entered is in the range 01 12 6 Press SET SET appears only ifthe time has been entered correctly You can use the key to make corrections 7 Press EXIT To set the date 1 Press Function Press ATT FUNCTION Press SET DATE PEN Enter the current date in day month year format For example for December 12 1999 enter 121299 a Press SET 6 Press EXIT SUPERCONSOLE 1000 User Guide Canceling All Call Forwarding You can cancel Call Forwarding on all extensions in the system To cancel Call Forwarding on all extensions 1 2 3 4 Press Function Press ATT FUNCTION Press MORE Press CAN ALL FWD You can also set up Call Forwarding for individual extensions from the console For more information see page 55 Canceling All Callbacks You can cancel Callback messages on all extensions in the syste
30. e dial the two digit paging code dial 00 for all zones and then announce the Hold Pickup access code and the Hold slot number If any of the paging zones are busy the display shows Busy on the second line Press OVERRIDE to interrupt the page in progress 4 Release Page Extension Paging Extension Paging allows you to page extension users using their telephone speakers This feature is available only for paging Mitel Networks telephones that are programmed as key system telephones You can use Extension Paging to page a specific extension Directed Page multiple extensions assigned to a group Group Page or all extensions All Set Page To page an extension 1 Press Set Page 2 Do one of the following To page a specific extension dial the extension number To page a group of extensions press GROUP PAGE and then press the two digit group number e To page all extensions press ALL SET PAGE 3 Make the page SUPERCONSOLE 1000 User Guide Park and Paging Park and Paging allows the system to assign an orbit number to park a call and page the telephone Park and Paging options include Park and Page Set After a call is parked the system performs an All Set Page Park and Page Group After a call is parked the system pages the user s Paging Group Park and Page After a call is parked the called party must enter the extension or Page Group number Park and PA
31. e softkey that corresponds to the firmkey you want to program The display shows the macro keystrokes if any currently programmed to the selected key FIRM KEY 1 TONES ON 7224609 ENTER NEW STRING E F1 DEXIT E F2 DSAVEIEXIT H F3 IDEST H F4 DILASTNUM BH F5 ITONES ON E F6 DINSERT PAUSE II F7 TRUNK FLASH I F8 RELEASE MF9 I FO PCLEAR EE0502 2 Enter the keystrokes you want to include in your macro You can enter up to 15 keystrokes using the dial pad keys and the special function softkeys explained below Use the lt key to correct any mistakes Tip Write down the keystrokes in case you experience problems with the console and have to reprogram your macros 3 To clear a previously programmed macro press the CLEAR softkey 4 Clearing macros from keys formerly programmed as Trunk Group or Set Page keys restores their original function 5 Press the SAVE EXIT softkey to complete the programming 6 Select another firmkey to program or press the EXIT softkey to leave programming mode To execute a macro Press the key programmed with the macro you want to execute Getting Started Special Function Softkeys The following special function softkeys are available for programming macros DEST Dial the number displayed on the DST line when the macro key is pressed Used to program a macro to transfer calls to voice mail see the next section for details LAST NUM Redial the
32. e wrong extension The call must still be ringing the original extension to be recovered To retrieve the last call transferred from the console Press Cancel Call Logging Call Logging allows extension users with display phones to see who called them and when As the attendant you can monitor call log usage and delete logs to make room in the system for new ones The system can store a maximum of 2000 logs You can also turn off call logging at an extension to conserve log space while the user is away from the office To view the number of call logs in use in the system 1 2 3 Press Function Press the ATT FNCTION softkey Press the CALL Locs softkey To view and optionally delete an extension user s call logs Q 1 amp D Press Function Press the ATT FUNCTION softkey Press the SATIONS softkey Dial the extension number Press the CALL LOGGING softkey Optional Press the DELETE ALL softkey to delete all logs DELETE NEw to delete unviewed logs or DELETE OLD to delete logs previously viewed Call Handling To turn off call logging at an extension Press Function Press the ATT FUNCTION softkey Press the STATIONS softkey Dial the extension number Press the CALL LOGGING softkey Press the DISABLE LOGS softkey oa PON Only the extension user can turn on call logging from his or her phone Multiple Console Operation When more than one console is in u
33. ed or reaches a busy line the system may generate a minor alarm at the console Setting Room Call Restrictions You can restrict guests from placing local or long distance calls from their room phones The procedure you use to set call restrictions depends on whether the hotel motel is using a Property Management System If the hotel motel is NOT using a Property Management System 1 Press Function Press Guest Room Dial the room number Press STATUS ar D Do one of the following Press INTERNAL to allow internal calls only Press LocAL to allow internal and local calls e Press LONG DisT to allow internal local and long distance calls SUPERCONSOLE 1000 User Guide If the hotel motel is using a Property Management System 1 Press Function 2 Press GUEST Room 3 Dial the room number 4 Press RESTRICT O G The phone is restricted from making outgoing trunk calls To remove the restriction and allow outgoing calls repeat the procedure Blocking Room to Room Calls You can use the Block key on the console to bar calls between guest rooms Only room phones programmed with call blocking will be affected by this ask your communications department for further information To block room to room calls Press Block The lamp above the Block key lights and stays lit until blocking is canceled Displaying Clearing a Message Register The message register is a record of all e
34. er viewing under a wide range of lighting conditions Power for the display is supplied by an AC adapter included with the console The adapter also powers the console printer port and the optional PKM48 modules console Use only a Mitel AC adapter PN 700063020 to power the SUPERCONSOLE 1000 User Guide Chapter 2 Call Handling SUPERCONSOLE 1000 User Guide Call Handling Answering Calls Ringing and a flashing Answer key indicate the arrival of a call The number next to C W in the display indicates how many calls are waiting to be answered The information displayed next to the softkeys F1 to FO indicate the actions you can take by pressing the corresponding softkey FRI JAN 29 1999 11 03 5 CM INTERNAL F3 DDIALO BF4 BLDN 1 BF5 PLDN 2 8h BF E F9 REDIAL E FO PNIGHT ANS For example you can answer an outside trunk call by pressing LDN 1 Listed Directory Number 1 or an internal extension call by pressing DIAL 0 The following softkey prompts can accompany an incoming call RECALL e INTERNAL DIAL 0 PRIORITY 0 NIGHT ANS LDN 1 LDN 2 LDN 9 or any pre programmed customer specific information for example your company may choose to display Line 1 instead of Ldn 1 The INTERNAL softkey indicates calls to a specific attendant made by dialing the console s internal directory number as opposed to dialing O
35. g occupancy and condition status 71 displaying and clearing Message Register 74 listing rooms by occupancy and condition status 70 printing status 75 wake up calls 72 H hardware definition 84 Hold Hold 4 key 29 keys 12 pickup 29 placing calls on 28 recall 29 retrieving calls on hold 28 stacked 30 Hunt Group definition 85 I identity console 51 system 50 intercepts to console 32 intercom calls 34 internal calls allowing restricting from guest rooms 73 J jacks handset headset 10 L language changing on display 16 last number redial 36 LDN Listed Directory Number definition 85 local calls allowing restricting from guest rooms 73 long distance calls allowing restricting from guest rooms 73 M macros programming 17 making calls 28 Message Register displaying and clearing 74 printing 75 Message Waiting reading messages 57 setting and canceling on an extension 35 56 misdialed numbers correcting 27 multiple console operation 41 N new call indication 26 night answering points setting up 50 Night Service answering calls when Night Service enabled 38 setting up answering points 50 switching 16 no answer recalls 31 O outgoing calls allowing restricting from guest rooms 73 override busy and Do Not Disturb 36 P PABX definition 85 Page key 12 paging 32 picking up calls on hold at the console 29 placing calls 28 printing guest room
36. h no calls waiting To cancel the alarm and stop the ringing press Function followed by SHOW LockouT and then press CLEAR SUPERCONSOLE 1000 User Guide Viewing 911 Call Alarms This feature raises an alarm at the console when an extension user places a 911 call and identifies the extension that placed the call With this information you can direct emergency services for example police or ambulance personnel to the location from which the call was placed When a 911 Call alarm is raised the console rings and the display shows 911 Call lt Press Function Key for Details gt ALARM Note Although the console alarm indicates the calling extension s location the emergency could be somewhere else for example in another room or on a different floor Therefore it is important to get verbal confirmation from the caller about where help is needed To read a 911 Emergency Call alarm message 1 2 3 Press Function Press ALARM Press SHOW 911 The display shows 11 35 PM 16 FEB99 alarm status MAJOR Main Menu 1999 FEB 16 11 32 52 Extenion 3801 called 911 F2 BF3D BF5 gt CANCEL EFT BF BFO gt MORE 5 6 If an attendant console is in Attendant Console Lockout state you can still access 911 alarm information but you cannot clear the alarms Record the number of the extension from which the 911 call originated If additional 911 calls were made press MORE to view them To
37. he extension s next message Press CLEAR Msc to clear the message Press EXIT to return to the main display SUPERCONSOLE 1000 User Guide Setting Clearing Advisory Messages You can read Advisory Messages left on a Mitel Networks display telephone and clear or change an existing message To read set or clear an Advisory Message 1 Press Function 2 Press ATT FUNCTION 3 Dialthe extension number 4 Press SET UP Msc The display shows 3011 S BERRY COS 12 COS 16 27 JAN F4 HFO gt 5 Do one of the following Press ON to activate the currently displayed message Press NEXT until the message you want to leave appears and then press On to activate the message If the extension has an Advisory Message active the message will appear on the display You can either press OFF to clear the message or replace it with another one by pressing NEXT until the replacement message appears and then pressing ON to activate the message Using Extension Functions Taking an Extension Out of Service You can take an extension out of service busy it out if there is a problem with that extension or the system An out of service extension can neither make nor receive calls To busy out an extension 1 Press Function Press ATT FUNCTION Press STATIONS Dial the extension number Press Busy Our ap D If the display shows BUSY instead of IDLE the ex
38. headset connected to the console at the same time the receiver volume for each is not individually adjustable any volume adjustments you make affect both the handset and the headset To adjust the handset and headset receiver volume while a call is in progress and the console is not ringing or while the console is idle e Press A repeatedly to increase the volume or v to decrease it Warning Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Turning the Console Bell Ringer Off On When the bell is off a flashing Answer key and the C W indicator on the display are the only indications that calls are waiting to be answered To turn the bell on or off 1 Press Function 2 Press BELL OFF or BELL ON SUPERCONSOLE 1000 User Guide Switching to Night Day Service Incoming calls that normally ring the console during the day can ring another answering point at night Your system may have one or two night service modes called Night 1 and Night 2 The mode you should select depends on system programming Any attendant can switch the system into night or day service When the system is in night service the night status indicator Night 1 or Night 2 displays on all consoles To switch to night or day service 1 Press Function 2 Press NIGHT 1 NIGHT 2 or DAY as required Setting the Console Language The console can display call handling information
39. ired ao FON Press SET to confirm the new number Using System Functions Displaying the Console Identity The console has an extension number which extension users can dial instead of 0 zero to call you You can display the console extension number along with the system software version To display the console extension number and the system software version 1 Press Function 2 Press IDENTITY Accessing Applications The Application function is primarily used by maintenance personnel or someone responsible for doing Customer Data Entry CDE Access to these functions requires a password To access the Application function 1 Press Function 2 Press APPLICATION Your Communications Department will give you further instructions if you are required to do any Customer Data Entry SUPERCONSOLE 1000 User Guide Chapter 4 Using Extension Functions SUPERCONSOLE 1000 User Guide Using Extension Functions Setting Canceling Call Forwarding You can set up and cancel Call Forwarding on individual extensions from the console The instructions that follow apply to systems programmed with Split Call Forwarding which allows you to specify different destinations for internal and external calls If your system is programmed with another type of Call Forwarding internal and external calls will both go to the same destination Note that calls from the console are considered external
40. iting for that extension Use this feature if you know that the person you are trying to contact is out of the office If you know that the person is in the office use the Callback feature described on page 27 To set or clear Message Waiting on an extension 1 Press Function Press ATT FUNCTION Press STATIONS Dial the extension number n FP D Do one of the following e Press SEND Msg to set message waiting Press CLEAR MsG to clear message waiting 6 Press Ex Using Extension Functions Reading and Clearing Messages Depending on your system s programming you may be able to read and clear messages left for an extension by another user or attendant console Without this capability you can only read and clear messages that you have set To read and cancel an extension s messages 1 ap D Press Function Press ATT FUNCTION Press STATIONS Dial the extension number Press READ Msc The absence of READ Msg on the display means that you are not authorized to read or clear messages other than those you have left The display shows the number of messages at that extension the extension number of the user that left the message and when the message was left 3011 HAS 2 MESSAGES 12 10 PM FROM 1501 AT 11 44 AM 27 JAN 2 E F3 B NEXT MSG E F4 CLEARMSG HF5 gt EF8 gt BFoD EFO p gt E F1 b EXIT BF BF6D BF7 Do one of the following e Press NEXT Msc to read t
41. iting on a ringing or busy extension 1 Press SEND Msc to set Message Waiting or CLEAR Msc to clear it MSW appears next to the extension information on the display to indicate that Message Waiting is set 2 Press Release If you are setting Message Waiting on a Mitel Networks display telephone an indication appears on the display to let the user know a message is waiting at the console On other types of telephones either a flashing lamp or distinctive ringing every 20 minutes indicates that a message is waiting SUPERCONSOLE 1000 User Guide Overriding Busy or Do Not Disturb The Override feature allows you to intrude into a busy extension or an extension with Do Not Disturb DND active To use Override 1 Press and hold OVERRIDE If you are overriding a busy extension both parties hear a long beep and then you enter the conversation You will remain connected to the conversation until you release the OVERRIDE softkey If you are overriding an extension with DND active you will hear ringing 2 Press Cancel or Release to disconnect the console from the busy extension If the busy extension hangs up while you are pressing OVERRIDE you will hear fast busy tone and the display will show Hung Up instead of Busy Redialing the Last Number You can redial the last manually dialed number internal or external by pressing a single key To redial the last number Press REDIAL
42. ll Forwarding on individual extensions 55 Do Not Disturb on individual extensions 35 56 Message Waiting on individual extensions 35 56 CDE Customer Data Entry 51 Central Office definition 84 Class of Restriction definition 84 Class of Service definition 84 conferences setting up 30 console cables 10 components 10 directory number displaying 51 display abbreviations 82 display 13 handset headset jacks 10 intercepts 32 keys 11 language changing 16 Night Day Service switching 16 ringer adjusting 15 ringer turning on off 15 Cursor control keys 11 Customer Data Entry 51 SUPERCONSOLE 1000 User Guide D date setting 47 Day Service switching 16 Dial pad keys about 11 dialing mistakes correcting 27 Directed Call Pickup 38 directory number display console 51 DISA access codes changing 48 definition 84 display abbreviations 82 about the console 13 changing language 16 language changing 13 DND overriding 27 36 setting and canceling on an extension 35 56 Do Not Disturb See DND Door Opener 42 E emergency 911 call alarms viewing and clearing 46 extending calls See transferring calls external calls allowing restricting from guest rooms 73 F Fixed function keys 12 flashing on trunks 38 Flexible Night Answer 50 French console language 16 Function key 12 G Group Paging 33 Guest Room blocking room to room calls 74 calling restrictions 73 changin
43. llowed to be connected Ringer Pitch Adjustment Dialed at Mitel Networks telephones to hear adjustments to ringer pitch SUPERCONSOLE 1000 User Guide Trunk Identification Numerics 911 call alarms viewing and clearing 46 A Abbreviated Dialing numbers entering and viewing 49 abbreviations console display 82 accessing individual trunks 64 Advisory Messages calling extensions with Advisory Messages 28 list of Advisory Messages 83 setting and clearing on extensions 58 alarms viewing and clearing 45 All Set Page 33 Answer key 12 25 answering calls multiple calls waiting 26 new call indication 26 new calls 25 when Night Service enabled 38 applications accessing 51 audits printouts for guest rooms 75 B bell See ringer Block key 12 blocking calls between guest rooms 74 busy recalls 31 transferring to busy extensions 27 busy out definition 84 extensions 59 trunks 65 C cables console 10 Call Block 74 call forwarding cancel on all extensions 48 setting and cancelling on individual extensions 55 call logging 40 call parking 39 call restrictions for guest rooms 73 call splitting 30 Callback about 27 canceling on all extensions 48 leaving at an extension 27 Camp on definition 84 Cancel key 12 canceling Advisory Messages 58 all Call Forwarding 48 all callbacks 48 Ca
44. m To cancel Callbacks on all extensions 1 2 3 4 Press Function Press ATT FUNCTION Press MORE Press CAN ALL CBK Changing DISA codes You can change the DISA Direct Inward System Access code that outside callers must dial to access system features To change the DISA access code P OO BB D Press Function Press ATT FUNCTION Press MORE Press DISA CODE Enter the new access code Do one of the following Using System Functions Press SET to confirm the new access code e Press Exit to exit without changing the code Setting up System Abbreviated Dialing Numbers Abbreviated dialing allows extension users to call a telephone number or enter a system access code by dialing a three digit index number You can program and display system abbreviated dialing numbers from the console To program or display system abbreviated dialing numbers 1 o Noa 9 Press Function 2 Press ATT FUNCTION 3 4 Enter a three digit index number from 000 to 999 Press ABBR DIAL Press lt _ to delete entry errors and then enter the correct number Press PRIVATE to not display the number when dialed Press ENTER Press CANCEL to change the existing number Enter the new number Include the outside line access code e g 9 and an area code if applicable You can insert pauses in the numbers Enter 9 for each 1 second pause enter 1 for e
45. new extension number Answering Intercepts to the Console Misdialed calls from extensions or calls to extensions with Do Not Disturb activated could ring the console depending on system programming When you answer the call the display will show the reason for the interception DND INT for calls to an extension with Do Not Disturb activated ILL INT for illegal number dialed VAC INT for vacant unassigned number dialed Paging from the Console Three types of paging are available from the console Public Address PA Paging Extension Paging and Park and Paging PA Paging If your system has external paging equipment you can place a call on hold and then page for someone to pick up the call from the console Hold slots You can also use PA Paging to make public announcements Your paging equipment may be set up to access several areas or zones If so you use the Page key to speak to all zones at once and access codes to speak to individual zones These codes are available from your communications department Call Handling To page someone to pick up a call on hold at the console 1 Place the Source call on hold See page 28 2 Press and hold Page The lamp above the Page key lights 3 Do one of the following e If you have only one paging zone announce the Hold Pickup access code and the Hold slot number appearing on the top line of the display If you have more than one page zon
46. nsole Press Cancel to release the parties from the console without first connecting them Answering Recalls When a call is transferred and the extension is busy or does not answer the call either returns to the console within a specified time or is directed to the extension s voice mailbox if available To answer a No Answer recall 1 Press Answer or RECALL 2 Inform the caller that the destination is not answering 3 Do one of the following Press RING AGAIN to redial the same destination Dial a new destination and then press Release Press Cancel to disconnect the Source party To answer a Busy recall 1 Press Answer or RECALL 2 Inform the caller that the destination is busy 3 Do one of the following Press Cancel to disconnect the Source party Press Release to transfer the call to the same destination again Press DEST to reconnect with the busy destination SUPERCONSOLE 1000 User Guide 4 If you pressed DEST do one of the following Press OVERRIDE to break into the busy extension Press SEND Msg to send a message waiting indication to the busy extension Press SOURCE to connect to the Source party Press CALLBACK to receive notification when the extension is free Press Release to camp the source on to the destination again See page 84 for an explanation of camp on Press Cancel to clear the destination and dial a
47. on hold at the console by dialing a Hold Pickup code and the Hold slot number The call and the code required to retrieve it are usually announced using paging For more information see page 32 SUPERCONSOLE 1000 User Guide Stacked Hold When an extension has a call on hold or is in a conference call and dials the attendant the display will indicate a held or conferenced call For example a held call would show as gt gt gt SRC 3103 S BERRY 3045 ON HOLD lt lt lt 11 09 AM DST E F2 DCONF 153 HFS gt BF E F6 gt NO DISTB E F7 D SEND MSG D F8 gt D F0 Pressing the ConF softkey establishes a conference call involving the console and extensions 3103 and 3045 Setting up Conferences and Call Splitting When you are setting up a call between two parties you may want to conference the call speak with both parties at the same Once you establish the conference you can speak privately to either party by splitting the conference To conference a call 1 2 3 Start with a call involving one of the parties you want to include in the conference Call the other party Press the CONF key To split a conference call Press SOURCE to speak privately to the first party or DEST to speak privately to the other party Call Handling To release the console from a conference call Do one of the following Press Release to connect both parties and then release them from the co
48. outgoing call To access a specific trunk Press Function Press ATT FUNCTION Press TRUNKS Enter the trunk number Press ENTER Press ATT Access N 9 1 8 D Do one of the following e lf the trunk is free as indicated by dial tone dial the outside number e If the trunk is busy either press FORCED RLs to clear the trunk of the call or press and hold down OVERRIDE to barge into the call Both parties will hear along beep before you enter the conversation Trunks that are designated as dictation trunks M MM leads and in use cannot be accessed Using Trunk Functions Taking a Trunk Out of Service If may be necessary to take a trunk out of service busy it out if there are problems with that trunk or the system You can busy out an idle trunk or one that is in use Afterwards you can return the trunk to service To busy out a trunk or return a trunk to service Press Function Press ATT FUNCTION Press TRUNKS Enter the trunk number Press Busy Our D O1 8 D Do one of the following Press SET to busy out the trunk Press CLEAR to return the trunk to service SUPERCONSOLE 1000 User Guide Chapter 6 Hotel Motel Features SUPERCONSOLE 1000 User Guide Hotel Motel Features Displaying and Changing Room Data Room data includes occupancy and condition status Vacant Clean Outgoing Call Restrictions etc and the status of mes
49. rnsnrnerrnsensnsnnesnnrenn 47 Canceling All Call Forwarding reorrnronvnenvnnnvrnnnrnnnrnnenvennvennnrnnnrnnsnenenresnnrnenvenen 48 Canceling All Callbacks ss 48 Changing DISA codes iii 48 Setting up System Abbreviated Dialing Numbers pp 49 Setting up Night Answer Points arnnonvnnnnrnnnvnnnvrnnnrnnnnvnenvnrsnrnrnvenerrnssrnsenrnentnn 50 Displaying the System Identification ronrnnonrnonvnnnnrnrnvrnnnrnnnrnnenrrrrvrnnnnnenvrernn 50 Displaying the Console Identity pp 51 Accessing Applications rrrrrvrnrnvvnenrnnnrnnrnvnnnnrnnnvnnnvenennnnnnnnenrnrnnnnsnrnssrnnsnnnnnnnne 51 Chapter 4 Using Extension Functions Setting Canceling Call Forwarding ccccccesssccessseeeeeneeeeeneeeeeseeeseeeeeesneeeess 55 Setting Canceling Do Not Disturb pp 56 Setting Clearing Message Waiting pp 56 Reading and Clearing Messages pp 57 Setting Clearing Advisory Messages pp 58 Taking an Extension Out of Service pp 59 Chapter 5 Using Trunk Functions Viewing Trunk Status rrrerrrronrnenvnrnnrnnnvnnnnenrrvnnnnrnnnrnnernnsnrnesnrnsnrnsnrnnennnsnnnnennne 63 Viewing Trunk Group Busy Status pp 63 Accessing Specific Trunks ssesesseesseeesseeeieesresttstrttninstnnttntinntnnensenntenennens 64 Taking a Trunk Out of Service pp 65 Table of Contents Chapter 6 Hotel Motel Features Displaying and Changing Room Data pp 69 Listing Counting Rooms by Occupancy and Condition Status 00 001000 70 Changing Room Occupanc
50. s are reserved for future system enhancements Cursor Control keys The 2 J and L keys are used in the following circumstances Backspace Press this key to correct mistakes when dialing extension or trunk numbers or when entering Function key information The other cursor control keys are used along with the key for applications such as Hotel Motel guest service and Customer Data Entry SUPERCONSOLE 1000 User Guide Fixed Keys The Fixed keys are arranged in two rows of seven keys You use them to perform basic operations such as answering calls and placing calls on hold Each key in the bottom row has a lamp that indicates the status of a call or feature For example when you use a Hold key to place a call on hold the lamp above the key lights Function activate softkeys explained in the next section which are used for operations such as setting the console date and time and switching the console to Night Service Phonebook dial by name Cancel clear misdialed information Release disconnect or transfer calls Page make an announcement over the paging system Block restrict selected extensions guest rooms from calling each other Hold place calls to the console on hold Hold 1 through 3 are direct holds Pressing Hold 1 Hold 2 or Hold 3 places a call on hold at that location Pressing Hold 4 accesses five additional hold slots Answer answer incoming calls to the console on
51. sage waiting wake up call and other services You can change room data while the console is idle or when you are connected to the room To display or change data for a room 1 Press Function 2 Press GUEST Room The display shows 12 09 PM 7CMW Enter Room Number E F1 DEXIT MAID E F3 DVAC CLEAN RM E F4 AUDITS E F5 gt OCC DIRTY RM BF E F6 DOCC CLEAN RME F7 RES CLEAN RM E F8 PVACI DIRTYRM MF9 BOUT OF SERV BFO 3 Dial aroom number not necessary if you re already connected to the room The display shows for example 4321 EXEC SUITE COS 12 COR01 MSW IDLE 12 09 PM Reg 00123 Wake Up 12 30P Status Vac Dirty Loc Maid E Fi DEXIT E F2 PCLR REG E F3 SET WAKE UP BH F4 CLR WAKE UP BF5 STATUS E F6 NO DISTB E F7 SEND MSG HF8 PCLEARMSG HFI BFO gt ROOM NUMBER This display shows that room 4321 is vacant and dirty the maid is in the room and only internal calls are allowed 4 Do any of the following Press CLR REG to clear the message register count See page 74 Press No DISTB to set Do Not Disturb and block incoming calls Press SEND Msc to set or CLEAR Msc to clear the message waiting indicator on the room phone Press SET WAKE UP to set or CLR WAKE UP to clear a wake up call time See page 72 Press STATUS to change the room s Occupany or Condition status See lt italic gt Changing Room Occupancy and Condition Status on page 71 Press Room NUMB
52. se at the same time they will operate in one of two ways 1 Independent Operation Consoles in this arrangement operate independently Each console has unique hold slots and incoming calls ring a specific console A recall to the attendant returns only to the console that initially handled the call 2 Transparent Operation With transparent operation all consoles operate the same way Recalls return to all consoles not just to the console that originally handled the call The consoles are also given privileges to read or cancel messages left at an extension by other extension users or the attendant For more information about reading and canceling messages see page 57 Inter Console Calls and Transfers An attendant can make and transfer calls to another attendant by dialing the console s directory number but not by dialing 0 zero Whether you are transferring calls to an extension or another attendant the procedure is the same see page 26 for instructions Note Inter console calls cannot be put on hold SUPERCONSOLE 1000 User Guide Voice mail A voice mail system connected to your telephone system does not affect the operation of the console If a call is answered by such a system you may be prompted to enter an access code or an identification number Before responding to the prompt you must turn on tone signaling using the TONES ON softkey For more information see Using Tone Signaling on page 37
53. tension is in use and will not be taken out of service until it becomes idle 6 Do one of the following Press SET to busy out the extension Press CLEAR to return the extension to service SUPERCONSOLE 1000 User Guide Chapter 5 Using Trunk Functions SUPERCONSOLE 1000 User Guide Using Trunk Functions Viewing Trunk Status You can view trunk status information to determine the current assignment of services and features on a trunk To view the current status of an extension 1 Press Function Press ATT FUNCTION Press TRUNKS Enter the trunk number ao Pe ND Press STATUS to view information about the trunk such as its Class of Service COS and Class of Restriction COR 6 Press EXIT Viewing Trunk Group Busy Status You can check the status of trunk groups to see which ones are busy A maximum of 20 groups can be displayed at one time either when the console is idle or during call handling To check the status of trunk groups 1 Press Trunk Group to view the first 20 trunk groups The display shows for example 123456789 123456789 11 32 AM 0 E BR HFS gt BFO MORE The display tells you that trunk groups 02 05 07 and 12 are busy 2 Press MORE to display the next 20 groups Repeat as required 3 Press Exit SUPERCONSOLE 1000 User Guide Accessing Specific Trunks You can access a specific trunk and use it to make an
54. the call on hold 2 Press Hold 1 Hold 2 or Hold 3 lts lamp lights indicating the call is on hold To retrieve a call on hold Press Hold that was used to place the call on hold Call Handling To access the five Hold slots available on the softkeys 1 Press Hold 4 The display changes as follows gt gt gt SRC 3011 S BERRY COS 12 COS 16 lt lt lt 11 10 AM DST E F1 b EXIT HF2 gt BF3 gt BF4 gt HFS gt E F6 PHOLD8FREE MF7 BHOLD7USED F8 PHOLDGFREE F9 PHOLD5FREE MFO HOLD 4 RCL The display shows that Hold slots 5 6 and 8 are free Hold 7 is in use and Hold 4 is recalling the console Press a free HOLD softkey The lamp above the Hold 4 key lights whenever any of the softkey hold slots are in use The display returns to the information that was showing before you pressed the Hold 4 key To retrieve a call at a softkey Hold slot 1 Press Hold 4 2 Press Hold softkey that was used to place the call on hold Hold Recall If a call is left on hold longer than a specified time it returns to the console as a recall The lamp above the Hold key used to place the call on hold flashes and the console beeps once to indicate a recall at Hold 1 twice for Hold 2 three times for Hold 3 and four times for calls on hold at any of the softkey Hold slots To answer the recall follow the procedure above for retrieving a call on hold Hold Pickup Extensions can pick up calls placed
55. xternal calls placed from a guest room telephone You can display and clear a room s message register while the console is idle or while connected to the guest room To display or clear a room s message register 1 Press Function 2 Press GUEST Room 3 Dial the room number not necessary if you are already connected to the room 4 Press CLR REG If a printer is attached to the console a report may print showing the contents of the register before it was cleared Hotel Motel Features Printing Reports If a printer is connected to the console you can request printed reports audits of message registers room status and automatic wake ups Each audit has its own format and some are printed automatically For example when a wake up call is set changed or canceled the printer automatically records it To print a report 1 Press Function 2 Press GUEST Room 3 Press AUDITS The display shows 12 22 PM Select The Printout Required E F1 DEXIT E F2 MSG REGISTERE F3 gt WAKE UP BFA I F5 gt ROOM STATUS BF D BF BF8 gt BF9D D FO D 4 Select the report you want to print 5 Press EXIT SUPERCONSOLE 1000 User Guide Chapter 7 Reference SUPERCONSOLE 1000 User Guide Reference Telephone Directory POLICE FIRE HOSPITAL TROUBLE WITH EXTENSION OR CONSOLE SUPERCONSOL
56. y and Condition Status 71 Setting Canceling Wake up Calls rnenrnonvrnonvnnnvrnnnrnnnvenenrennnrnrnvnrnrrnsnrnnenenenen 72 Setting Room Call Restrictions onvrnrrrnorvnnnnrnrnrnrrvrnnnrnnnnrnennnnnnnennrnsernnenreennnn 73 Blocking Room to Room Calls pp 74 Displaying Clearing a Message Register pp 74 Printing Reports aan 75 Chapter 7 Reference Telephone Diret rio era NE 79 Abbreviated Dialing List rrernnrnonvnnnrrnnnvnnenrnenvnnnnvnnnrnnsvrnenrenenrernvesrnresnrnsennnene 80 Class of Service Restriction pp 81 Console Display Abbreviations ppp 82 Advisory Messages for Mitel Networks Display Telephones pp 83 GLOSS RE EN EEE TE 84 Tone Demonstration ss 86 Trunk Identification ss 88 SUPERCONSOLE 1000 User Guide Chapter 1 Getting Started SUPERCONSOLE 1000 User Guide Getting Started Introduction Take a few minutes to explore this guide it contains all the information you need to operate the SUPERCONSOLE 1000 Attendant Console The first section introduces you to the console You will learn what each group of keys does and how to interpret information on the console display This section also contains information about how to use this guide A note about feature availability The features available on your telephone system have been selected by your company and may not include all the features described in this guide About the Console
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