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Ubee DDW365 Wireless Cable Modem

1. 6 5 3 Setting Up Forwarding for an Xbox Example Following is an example of how you would set up a single Xbox running Modern Warfare 2 Since multiple ports are used for the Xbox and the Modern Warfare 2 game a separate forwarding rule is set for each port Multiple ports and forwarding rules may not be required for other applications Steps To set up port forwarding for an Xbox 1 Click Advanced from the main menu 2 Click Forwarding from the left side menu 3 Enter the Xbox IP address in the Local IP field 4 Define ports used by the Xbox in the Local Start Port and Local End Port fields Define the same ports used by the Xbox in the External Start Port and External End Port fields Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 46 Ubee Interactive Using the Port Triggers Option 5 Create Port Forwarding rules per port A rule set up for port 53 works only for port 53 A port can be used only by one program at a time KA Note You can set up applications services to listen on one internal port External Internet users who want to access that application address it using an external port such as an Audio server Internal Ports are the ports to which local servers listen External Ports are the ports that the cable modem listens to from the WAN The following screen shot shows Forwarding set up for an Xbox Status Basic Advanced Firewall Parental Control Wireless Logout Advanced i F
2. Power cycle the DDW365 by removing the power cord from the electrical outlet and plugging it back in Wait for the device to re establish communications with your cable service provider Q Check General Connectivity Issues If your PC is connected to a hub or gateway connect the PC directly into an Ethernet port on the DDW365 If you are using a cable splitter remove the splitter and connect the device directly to the cable wall outlet Wait for the device to re establish communications with the cable service provider Try a different cable The Ethernet cable may be damaged Q If none of these suggestions work contact your service provider s tier Il support for further assistance Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 12 3 Using the Web User Interface The Web user interface UI for the DDW365 is easy to use and allows you to view and configure settings for your device You can validate the installation by accessing the Web user interface on the device d 7 Topics See the following topics Accessing the Web User Interface Locally on page 13 Logging Out of the Web Interface on page 14 3 1 Accessing the Web User Interface Locally Access the Web user interface for the DDW365 from a Web browser such as Internet Explorer on a Windows computer Default values are shown in the steps below Steps To access the Web user interface 1 Launch an Internet browser such a
3. Primary Network Bridged When enabled all wireless traffic sourced from the primary SSID will be bridged DNS Relay Allows the DDW365 to act as the relay device Each PC that wants to access a URL does not have to send a DNS request to a DNS server on the Internet DNS is used to resolve a URL Web site name to an IP address DNS Relay is typically used for commercial applications where each device PC connected to the device uses the DNS Relay address rather than going to a public DNS server hosted by an ISP to look up a URL NAT ALG Status Filters to allow enable or disallow disable protocols to pass through the DDW365 to connected devices computers game consoles and so on RSVP Enables or disables resource reservation protocol RSVP RSVP defines how applications reserve resources and how they free the reserved resources once they are no longer needed FTP Enables or disables the file transfer protocol FTP used to transfer files from one host to another TFTP Enables or disables the trivial file transfer protocol TFTP a simpler protocol generally used for automated file transfers Kerb88 Enables or disables the Kerberos network authentication protocol which allow nodes to communicate over a non secure network using tickets on port 88 to prove their identity to one another NetBios Enables or disables the network basic input output system NetBIOS serv
4. Wireless Interface Defines the network name SSID and MAC address for which you are setting access control parameters MAC Restrict Mode Controls wireless access to your network by MAC address Disabled turns off MAC restrictions and allows any wireless client to connect to this device However if you use other security mechanisms for access to the wireless network clients must still adhere to those restrictions Allow creates a list of wireless clients that can connect to the wireless network Enter the MAC addresses of these clients in the MAC Addresses fields MAC addresses not on the list are not allowed access to your wireless network Deny creates a list of wireless clients that you do not want to have access to your wireless network Enter the MAC addresses of these clients in the MAC Addresses fields Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 71 Ubee Interactive Label Using the Wi Fi Multimedia Option Description MAC Addresses Defines the MAC addresses Note You may cut and paste MAC addresses from the connected clients list at the bottom of the screen Apply Saves changes when clicked Connected Clients Lists wireless clients currently connected listed by MAC address MAC Address Displays the MAC addresses entered in the MAC Addresses field see above Age s Displays the duration since the wireless client s polled values were s
5. Ubee Interactive Connecting Devices to the Network For MAC OS X 10 2 and higher Firefox 1 07 and higher Safari 1 x and higher Connect the power cable included in the product package to the back of the DDW365 and plug the other end into the power outlet Connect the network cable included in the product package to your computer s Ethernet port Connect the other end to the ETH1 ETH2 ETH3 or ETH4 port on the DDW365 Connect a coaxial cable from the CABLE connector on the back of the device to the cable wall outlet or to a cable splitter connected to the wall outlet Validate the network connection using the device LEDs to confirm operations The WiFi LED must be flashing or solidly lit The PWR US DS and ONLINE LEDs are solidly lit Refer to Understanding LED Behavior on page 5 for more information 2 2Connecting Devices to the Network Use the instructions below to connect network devices and validate device functionality 4 Topics See the following topics Connecting an Ethernet Device on page 10 Connecting a Wireless Device on page 11 2 2 1 Connecting an Ethernet Device You can connect up to three additional Ethernet devices to the DDW365 Steps To connect another Ethernet device to the network 1 Connect the Ethernet cable from the Ethernet device for example a PC or gaming console to an open Ethernet port on the back of the DDW365 Use the device LEDs to confirm opera
6. Data Size Base Port Defines the specific IP address or domain for example google com to which you want to trace a route Defines the maximum number of hops Hops are the number of routers the traceroute traverses Default is 30 Defines the data size to send for the traceroute operation The default is 64 Defines the destination port number Default is 33434 Resolve Host Start Test Clear Results Enable on or disables off this option When checked traceroute tries to find the name that matches the IP address Default is Off Defines what you want to do Start Test begins the traceroute Clear Results deletes previous test results in the Results table Results Displays the results of the trace 4 5 Using the Client List Option The Client List screen displays computers and devices connected to the DDW365 Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 24 Ubee Interactive Using the Client List Option Steps To view a list of connected devices 1 Click Status from the main menu 2 Click Client List from the left side menu Field descriptions are listed below the screen example Status Basic Advanced Firewall Parental Control Wireless Logout Status Client List gt Status gt Client List CPE Interface Status Client List Interface Status Eth Switch Lan 0 enabled Eth Switch Lan 1 enabled Eth Switch Lan 2 enabled Eth Switch Lan 3 enabled
7. Tools Client List Host Name IP Address MAC Address Interface Home 192 168 0 2 60 a4 4c 09 f2 10 Eth Switch Lan 0 Refresh Label Description CPE Interface Status Interface Displays the interface Status Displays whether the CPE Interface is enabled or disabled Tools Client List Host Name Displays the host name of the DHCP client connected to the DDW365 IP Address Displays the IP address of the DHCP client connected to the DDW365 MAC Address Displays the MAC address of the DHCP client connected to the DDW365 Interface Displays the method of how clients are connected to the device for example Ethernet LAN Wireless Refresh Refreshes the client list This may be useful when testing network connectivity between connecting clients and the DDW365 Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 25 Ubee Interactive Using the User Default Option 4 6 Using the User Default Option The User Default option allows you to restore factory defaults to the Firewall and Parental Control settings All other networking settings are not cleared and reset for example wireless settings Steps To restore user defaults 1 Click Status from the main menu 2 Click User Default from the left side menu Field descriptions are listed below the screen example Status Basic Advanced Firewall Parental Control Wireless Logout Status Factory Default gt Status g
8. Options Label WAN Blocking Description Blocks connection requests initialized from Internet users when enabled WAN Blocking must be disabled to be able to PING the WAN gateway IP Ipsec PassThrough Forces the router to redirect the IPSec request to the local host when enabled NAT fails this attempt if Internet users initialize an IPSec VPN request to a host located behind the router PPTP PassThrough Forces the router to redirect the PPTP request to the local host when enabled NAT fails this attempt if Internet users initialize a PPTP VPN request to a host located behind the router Remote Config Management Enables or disables access to the device from a remote system in order to configure settings Remote management can be achieved by using SNMP web HTTP or telnet Multicast Enable Optimizes the bandwidth utilization compared with unicast especially video streaming applications Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 37 Ubee Interactive Label Using the Options Option Description UPnP Enable Activates Universal Plug and Play UPnP when enabled A UPnP device can dynamically join a network obtain an IP address convey its capabilities and learn about other devices on the network In turn a device can leave a network smoothly and automatically when it is no longer in use Gaming consoles and Web cameras are examples of devices that can use UPnP
9. Steps To access the advanced menu 1 Access the Web User Interface Refer to Accessing the Web User Interface Locally on page 13 2 Click Advanced from the main menu 6 1 Using the Options Option Use the Options option to define which networking protocols are enabled or disabled on the device The network address translation application level gateway NAT ALG settings provide additional security beyond the firewall Steps To enable or disable network protocols 1 Click Advanced from the main menu 2 Click Options from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 36 Ubee Interactive Status Basic Advanced Options Advanced Firewall Parental Control Wireless Options WAN Blocking Enable Ipsec PassThrough V Enable PPTP PassThrough Y Enable Remote Config Management V Enable Multicast Enable _ Enable UPnP Enable V Enable Primary Network Bridged _ Enable DNS Relay Enable NAT ALG Status RSVP V Enable FTP V Enable TFTP V Enable Kerb88 V Enable NetBios V Enable IKE Enable RTSP Enable Kerb1293 Enable H225 Enable PPTP Enable MSN Enable SIP Enable ICQ Enable IRC666x Enable ICQTalk Enable Net2Phone Enable IRC7000 Enable IRC8000 Enable lt S S S S 9 NR J K KEK g Logout Using the Options Option gt Advanced gt
10. can transfer 256 1500 If this is not given by your service provider use 0 for the default Apply Saves changes 5 2 Using the DHCP Option Use the DHCP option to configure dynamic host configuration protocol specific behavior on the device Steps To configure DHCP settings 1 Click Basic from the main menu 2 Click DHCP from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 29 Ubee Interactive Status B sic Advanced Basic Label Using the DHCP Option Firewall Parental Control Wireless Logout DHCP DHCP Server Yes No Starting Address Set Private Starting Address 192 168 0 2 2 254 Number of CPEs 253 Public Starting Address 0 0 0 0 2 254 Number of CPEs Lease Time 3600 Apply DHCP Clients 60a44c091210 192 168 000 002 255 255 255 000 D 00 H 01 M 00 S 00 Wed Jul 24 09 41 33 2013 Current System Time Wed Jul 24 08 49 40 2013 Force Available Description DHCP Server Enables Yes or disables No DHCP on the device If No is selected all the static DHCP rules in this screen are ignored Starting Address Set Private Starting Address Defines the starting private IP address for the pool of IP addresses that can be used by connecting clients Private addresses are translated to public IPs to be used on the network Public Starting Address Defines the starting
11. Defines the MAC addresses of other wireless access points that you want to establish a bridge to and from These access points must also have bridging enabled Apply Saves all changes 9 6 Deploying and Troubleshooting the Wireless Network Use the information in this section to help you understand deploy and troubleshoot your wireless environments Q Understanding Received Signal Strength on page 76 Estimating Wireless Cable Modem to Wireless Client Distances on page 77 Selecting a Wireless Channel on page 79 Understanding Received Signal Strength Received signal strength RSSI is measured from connected wireless client devices to the DDW365 This value can significantly impact wireless speeds performance It is determined by 1 Materials for example open air concrete trees Q Distance between wireless clients and the wireless cable modem Q Wireless capabilities of the client devices Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 76 Ubee Interactive Deploying and Troubleshooting the Wireless Network To determine the received signal strength refer to Using the Access Control Option on page 70 and review the RSSI value A receive signal strength indicator between 0 to 64 dBm is considered optimal Levels of 67dBm and lower for example 70 80 etc have a downward impact on wireless data throughput Estimating Wireless Cable Modem to Wireless Client Distances
12. Enables On or disables Off acknowledging data frames In QoS mode frames to send can have two values QosAck and QosNoAck Frames with QosNoAck are not acknowledged avoiding the retransmission of highly time critical data Power Save Support Enables On or disables Off power savings WMM Power Save increases the efficiency and flexibility of data transmission The wireless client device can doze between packets to save power while the wireless access point buffers downlink frames The application chooses the time to wake up and receive data packets to maximize power conservation without sacrificing quality of service Apply Saves changes to the WMM settings above EDCA AP Parameters Allows you to prioritize wireless network traffic Enhanced Distributed Channel Access Access Point EDCA AP provides four access categories ACs AC_BE Best Effort medium throughput and delay Most traditional IP data is sent to this queue AC_BK Background high throughput Bulk data that requires maximum throughput and is not time sensitive is sent to this queue for example FTP data AC_VI Video AC_VO Voice Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 74 Ubee Interactive 9 5 CWmin CWmax AIFSN TXOP b Limit usec TXOP a g Limit usec Discard Oldest First Using the Bridging Option Sets the time for the following fields CWmin Contention
13. Fi eld descriptions are listed below the screen example Status Basic Advanced Firewall Parental Control Wireless Logout Status Diagnostics Diagnostics i gt Status gt Diagnostics Utility Ping v Ping Test Parameters Target google com IP address or Name Ping Size bytes No of Pings Ping Interval ms Reset Defaults Start Test Abort Test Clear Results Results Pinging 68 87 91 199 Reply from 68 87 91 199 bytes 64 seq 0 time 60 ms TTL 54 Reply from 68 87 91 199 bytes 64 seq 1 time 50 ms TTL 54 Reply from 68 87 91 199 bytes 64 seq 2 time 50 ms TTL 54 Pings sent 3 1 per second Replies received 3 1 per second Min time 50 ms Max time 60 ms Avg time 53 ms Total time 2180 ms Label Utility Description Provides a drop down menu to choose Ping or Traceroute Ping Test Parameters Target Defines the IP address to which you want to send a ping Ping Size Defines the packet size bytes of data to send for the ping operation Default is 64 No of Pings Defines the number of ping commands to send to the ping target Default is 3 pings Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 22 Ubee Interactive Using the Diagnostics Option Label Description Ping Interval Defines the interval between ping operations in milliseconds Start Test Defines what action to take Abort Test Start Test begins the ping Cl
14. Values Description Enable SNTP Enables Yes or disables No the SNTP feature Current Time Displays the current system time System Start Time Displays the time the system was started Time Server 1 Defines the IP address or domain name of the time server Use the one provided or enter an alternative choice Time Server 2 Defines the IP address or domain name of the time server Use the one provided or enter an alternative choice Time Server 3 Defines the IP address or domain name of the time server Use the one provided or enter an alternative choice Time Zone Offset Defines the time zone offset in hours and minutes from Greenwich Mean Time For example 8 hours means GMT 8 1 hour means GMT 1 Apply Saves changes Reset Values Resets the screen to factory defaults when clicked Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 35 6 Understanding the Advanced Menu Advanced options provide settings to configure your DDW365 such as MAC filtering and port forwarding xy Topics See the following topics Using the Options Option on page 36 Using the IP Filtering Option on page 39 Using the MAC Filtering Option on page 40 Using the Port Filtering Option on page 41 Using the Forwarding Option on page 43 Using the Port Triggers Option on page 47 Using the Pass Through Option on page 49 Using the DMZ Host Option on page 50 eee eee o
15. are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 41 Ubee Interactive For example Using the Port Filtering Option To prevent all Telnet access into and across your LAN 1 Enter the Start and End ports to be 23 Select Both for Protocol to include TCP and UDP 2 3 Check Enabled 4 Click Apply Field descriptions are listed below the screen example V Caution Use caution when assigning port filtering by port range You may accidentally prevent traffic that should pass through your network such as http or email Pre assigned application ports are displayed on the Forwarding screen Refer to Using the Forwarding Option on page 43 ec FETT TET Ee EET Status Basic Advanced Advanced Port Filtering Firewall Port Filtering Parental Control Wireless ZJ gt Advanced gt Port Filtering Port Filtering Start Port End Port Protocol Enabled 65535 Both viv Both Both Y v Both j1 0 jo 0 0 Both Label Description Start Port Defines the starting port number End Port Defines the ending port number Protocol Selects the protocol type Options are UDP TCP or Both Enabled Activates the rule and filters out all traffic on the specified ports Apply Saves changes Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 42 Ubee Interactive
16. configure the device Important Subscribers will need to contact their service provider to enable Internet access and wireless networking Typically the service provider initially configures and connects the device The installation steps are provided below if you wish to confirm the setup or add devices to your network Refer to Connecting Devices to the Network on page 10 Steps To set up the device 1 Remove the contents from the device packaging 2 Place the DDW365 in a central location to connect to other devices such as PCs or gaming consoles Place the DDW365 and wireless clients in open areas far away from transformers heavy duty motors microwave ovens refrigerators fluorescent lights and other manufacturing equipment These items can impact wireless signals A wireless signal can become weaker after it has passed through metal concrete brick walls or floors Place the device in a location that has an operating temperature of 0 C to 40 C 32 F to 104 F Refer to Understanding LED Behavior on page 5 for more safety information 3 Power on your PC The PC must have an Ethernet network adapter or Ethernet port and an Internet browser installed such as Internet Explorer The following browsers are supported For Windows 2000 XP Vista Windows 7 Windows 8 Google Chrome Firefox 1 07 and higher Internet Explorer v7 and above Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013
17. connections and applications of the DDW365 Customer Premises or Small Office Home Office SOHO Laptops Other Wireless Devices Ubee DDW365 WiFi Telephone INTERNET Cable RF Coax Ethernet Enabled Devices PCs Gaming and or Subscriber Network Extensions ams Ubee or off the shelf products can be connected to the Ethernet port to expand network for example router hub Requesting Support Subscribers must contact their service provider for direct support Device documentation support may be available at http www ubeeinteractive com Checking Device Package Components The package for the DDW365 contains the following items Item Description 1 RJ45 Cable Ethernet Length 6 0 ft ROHS amp UL compliant 2 Sample image actual appearance subject to change Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 3 Ubee Interactive Understanding the Device Panels Connections and LEDs Item Description 1 Power Cable Input 100 120V 50 60Hz CE and UL Certified Sample image actual appearance subject to change 1 5 Understanding the Device Panels Connections and LEDs 1 5 1 Understanding the Device Front and Rear Panels The following images represent the device front and rear panels Connection descriptions are provided in section 1 5 2 and LED descriptions are provided in section 1 5 3 CABLE POWER Front Panel Rear Panel Ubee DDW365 Wireles
18. device used to forward all traffic that is not addressed to a computer on the local subnet Demilitarized Zone DMZ Allows one IP address or computer to be placed in between the firewall and the Internet usually for gaming and video conferencing This allows risky open access to the Internet Domain A subnetwork comprised of a group of clients and servers under the control of one security database Domain Name A descriptive name for an address or group of addresses on the Internet Domain names are in the form of a registered entity name plus one of a number of predefined top level suffixes such as com edu org Domain Name System DNS An Internet service that locates and translates domain names into IP addresses Because domain names are alphabetic they are easier to remember However the Internet is based on IP addresses Every time you use a domain name a DNS service translates the name into the corresponding IP address The DNS system is actually its own network If one DNS server does not know how to translate a particular domain name it asks another one and so on until the correct IP address is returned Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 80 Ubee Interactive Glossary Downstream A term to describe the direction of data from the network service provider to the customer Dynamic Host Configuration Protocol DHCP A protocol that centrally automates the assignment of IP addres
19. from the main menu 2 Click Account from the left side menu Field descriptions are listed below the screen example Status Basic Advanced Firewall Parental Control Wireless Logout Status Account gt Status gt Account Account User User name max length 16 New Password max length 16 Confirm Password max length 16 Apply Label Description User New Username Enter the new User username New Password Enter the new User password Confirm Password Confirm the new User password Apply Saves the changes 4 4 Using the Diagnostics Option Use the Diagnostics option to test network connectivity Two utilities are available Ping and Traceroute ZAN v P4 Topics See the following topics Using the Ping Option on page 21 Using the Traceroute Option on page 23 4 4 1 Using the Ping Option Use the Ping utility to test network connectivity between devices by sending a test message to a specific device You can also confirm the size of data sent is the same as the size of data received Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 21 Ubee Interactive Steps Using the Diagnostics Option To test connectivity between devices 1 E E Click Status from main menu Click Diagnostics from the left side menu Choose Ping from the Utility drop down menu Enter new parameter values or accept the default values Click Start Test
20. of available wireless networks a all 6 37AM k Sunday Click the Wireless networking icon click Open Network and Sharing Center then click Wireless Network Connection Review the speed and signal strength in the Status window Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 78 Ubee Interactive Deploying and Troubleshooting the Wireless Network General Connection IPv4 Connectivity Internet IPv6 Connectivity No Internet access Media State Enabled SSID UBEE CORP Duration 00 03 08 Speed 5 5 Mbps Signal Quality NI Details Wireless Properties Activity Sent A a Received af Bytes 46 127 43 730 Properties Disable Diagnose Close Selecting a Wireless Channel You may need to change the wireless channel on which the DDW365 operates when you are in computing test and other environments where several wireless access points may be operating in the 2 4GHz range In some cases you may want to segment your wireless traffic where a group of devices operates on one channel and another group operates on another channel and so on This is done by configuring the channel on each wireless access point individually if you have multiples If you have control over only one wireless device in an environment where there may be several you can change the wireless channel on your device to one that is not heavily used EA Note To change the
21. out value when a user has no activity on the Internet When the time expires the user interface to the Internet is canceled Apply Saves all changes when clicked Trusted Computers Defines the trusted hosts that can bypass the Parental Control Process Add Adds the trusted host s MAC address entered in the given area and Add is clicked Remove Removes a trusted computer from the list when it is 8 2 Using the Basic Option highlighted and Remove is clicked The Basic option allows you to select rules to block certain Internet content and Web sites After you change your Parental Control settings click the appropriate Apply Add or Remove button for your new settings to take effect Refresh your browser s display to see the currently active settings Steps To filter Internet content and Web sites 1 Click the Parental Control link from the top of the screen 2 Click Basic from the left side of the screen The Basic fields are explained following this screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 58 Ubee Interactive Status Basic Advanced Firewall Parental Control Wireless Logout Parental Control Basic gt Parental Control gt Basic M Enable Parental Control Apply Content Policy Configuration SmithFamily Add New Policy Content Policy List 2 SmithFamily W Remove Policy Keyword List anonymizer Add Keyword Remov
22. public IP address Public addresses can be recognized on the network Number of CPEs Defines the maximum number of customer premises equipment devices CPE that can connect to the network through the DDW365 Lease Time Defines the DHCP lease time duration in minutes between 1 and 71582788 A DHCP user s PC gets an IP address with a lease time When the lease time expires the PC must connect to the DHCP server and be issued a new unused IP address Note The default DHCP lease time is 3600 seconds and should be changed to 86400 seconds 24 hours This helps resolve connectivity issues with some iMAC and Windows 7 devices that turn off the network interface when they go into standby mode This results in slow Web browsing until the device gets a new IP address via DHCP Apply Saves changes Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 30 Ubee Interactive Using the DDNS Option Label Description DHCP Clients Lists all DHCP clients currently connected to the device either via an Ethernet connection or via a wireless connection Each client is listed with the following information MAC Address IP Address Subnet Mask Duration Duration displays the accumulated time since the client acquired the IP address Expires Expires is the time until the IP expires and must be recycled If the IP address is reserved to a certain host it shows STATIC IP ADDRESS Select Res
23. use liquid cleaners or aerosol cleaners on or close to this product Clean with a soft dry cloth Follow basic safety precautions to reduce the risk of fire electrical shock and Do not insert sharp objects into the product s module openings or empty slots Doing so can accidentally damage its parts and or cause electric shock Electrostatic discharge ESD can permanently damage semiconductor devices Always follow ESD prevention guidelines for equipment handling and storage Use only the power cable supplied with the device Do not attach the power supply cable to building surfaces or floorings Q Rest the power cable freely without any obstacles Do not place heavy items on top of the power cable Do not abuse step or walk on the cable Q Do not place heavy objects on top of the device Do not place the device on an unstable stand or table the device can fall and become damaged Q To prevent overheating do not block the slots and openings in the module housing that provide ventilation Do not expose this device to direct sunlight Do not place hot devices close to this device it may degrade it or cause damage Understanding Eco Environmental Statements The following eco environmental statements apply to the DDW365 Packaging Collection and Recovery Requirements Countries states localities or other jurisdictions may require that systems be established for the return and or collection of packaging waste from the consume
24. window minimum CWmax Contention window maximum AIFS Arbitration inter frame space TXOP Transmit opportunity Discard Oldest First Removes oldest frame when set to On a gt EDCA STA Parameters Allows you to prioritize wireless network traffic for receiving terminals Access categories are AC_BE Best Effort medium throughput and delay Most traditional IP data is sent to this queue AC_BK Background high throughput Bulk data that requires maximum throughput and is not time sensitive is sent to this queue for example FTP data AC_VI Video AC_VO Voice WMM TXOP Parameters WMM TXOP Wireless Multi Media Transmit Opportunity Parameters are used to control the Access Category AC for each type of Wireless traffic including Best Effort BE Background BK Video VI and Voice VO traffic categories Transmission rates will automatically adjust for each category These settings should be left at their default values WMM TXOP Access categories are AC _BE Best Effort medium throughput and delay Most traditional IP data is sent to this queue AC_BK Background high throughput Bulk data that requires maximum throughput and is not time sensitive is sent to this queue for example FTP data AC_VI Video AC_VO Voice Short Retry Limit Short Fallbk Limit Long Retry Limit Long Fallbk Limit Max Rate in 500kbps Defines how many times the MA
25. 29AN Ubee DDW365 Wireless Cable Modem Firmware Version 8 14 2009 Subscriber User Guide Time Warner Cable Notices and Copyrights Copyright 2013 Ubee Interactive All rights reserved This document contains proprietary information of Ubee Interactive and is not to be disclosed or used except in accordance with applicable agreements This material is protected by the copyright laws of the United States and other countries It may not be reproduced distributed or altered in any fashion by any entity either internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material Ubee Interactive continuously improves its products and reserves the right to make changes to the product described in this document without notice Ubee Interactive does not assume any liability that may occur due to the use of the product described in this document All trademarks mentioned in this document are the property of their respective owners This device is Wifi Alliance Certified CDE JE Contents Introduction sesei cote ete ie ee BL eee eee 1 1 1 Understanding Safety and Regulatory Information 00020 ee 1 1 2 Understanding Connections and Applications 0000 cece eee 3 1 3 Reg esting SUPPO rasene r eia dco beelat Pee Meee oat eee Che eee EES Se 3 1 4 Checking Device Package Component
26. C retries to send different types of packets If the number of retries reach their limit the frame is discarded Apply N Caution Saves all changes Using the Bridging Option Use the Bridging option to configure the DDW365 to act as a wireless network bridge and establish wireless links with other wireless access points To establish a bridge you need to know the MAC address of the peer device that must be in wireless bridging mode as well The DDW365 can establish up to four wireless links with other wireless access points When wireless devices are in wireless bridging mode they form a wireless distribution system that allows computers in one LAN to connect to the computers in the other LAN Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 Avoid bridge loops when you enable bridging devices Bridge loops cause broadcast traffic to circle the network endlessly This can degrade throughput and disrupt communications 75 Ubee Interactive Deploying and Troubleshooting the Wireless Network Steps To configure the modem as a bridge 1 Click Wireless from the main menu 2 Click Bridging from the left side menu Field descriptions are listed below the screen example Status Basic Advanced Firewall Parental Control Wireless Wireless Bridging Wireless Bridging Disabled v Remote Bridges Bridging Label Description Wireless Bridging Enables or disables bridging Remote Bridges
27. DW365 Wireless Cable Modem Subscriber User Guide October 2013 60 Ubee Interactive Status Basic Advanced Parental Control ToD Filter Label Firewall Parental Control Wireless Logout ToD Filter gt Parental Control gt ToD Filter Time Access Policy Configuration Create a new policy by giving it a descriptive name such as Weekend or Working Hours Weekend Add New Policy Time Access Policy List No filters entered V v Enabled Remove Days to Block Everyday V Sunday Monday Tuesday L Wednesday n Thursday Friday saturday Time to Block Llai day Start 8 hour 00 min AM v End 4 hour o0 min PM v Ports to Block M Enabled Port Start 80 Port End 80 Protocol UDP v Apply Description Add New Policy Adds a new policy Enter a policy name and click the Add New Policy button Time Access Policy List Lists the existing policies in a drop down list Enabled Activates a policy Select the policy from the drop down list and check Enabled Remove Deletes a policy Select the policy from the drop down list and click Remove Days to Block Selects the days to block Internet access Time to Block Defines the time to block All Day or a specific time frame To block all day check All Day to eliminate all access during the days selected To block a specific time frame for the days selected enter the Start time an
28. Log Option Wireless Logout gt Firewall gt Local Log Contact Email Address support serviceprovider com SMTP Server Name SMTP Username SMTP Password E mail Alerts SMTP example com smtp username seccccccccce Enable Apply E mail Log Label Clear Log Description Contact Email Address Defines the email address where you want to send the log SMTP Server Name Defines the name of the SMTP server such as smtp example com SMTP Username Defines the username for the email address such as smtp username SMTP Password Defines the password for the email address E mail Alerts Enables or disables log reporting Apply Saves the settings and completes the setup E mail Log Sends the log to the specified email address Clear Log Deletes the log 7 3 Using the Remote Log Option Use the Remote Log option to define events and send the log to a local SysLog server Steps To configure the firewall remote log 1 Click Firewall the main menu 2 Click Remote Log from the left side menu The Remote Log fields are explained following this screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 54 Ubee Interactive Status Basic Advanced Firewall Parental Control Firewall Remote Log Remote Log Send selected events v Permitted Connections _ Blocked Connections Known Internet Attacks Using the Remote Log
29. Logout Status Software ETD gt Status gt Software The logout screen is displayed Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 14 Ubee Interactive Logging Out of the Web Interface Logout Logout You are now logged out Back to Login 2 To begin a new user interface session click Back to Login The Cable Modem Information screen is displayed Click Login to access the login screen Cable Modem Information Cable Modem DOCSIS 3 0 Compliant MAC Address 84 4B F5 4B 48 8C Serial Number BEG3R11000005 Boot Code Version 14 3 1b Software Version 8 14 2009 Hardware Version 3 13 1 CA Key Installed 2013 Ubee Interactive All rights reserved Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 15 4 Understanding the Status Menu The Status menu of the Web user interface allows you to access information about the DDW365 such as software connection downstream and upstream diagnostics and event log C4 Topics See the following topics Using the Software Option on page 16 Using the Connection Option on page 18 Using the Account Option on page 20 Using the Diagnostics Option on page 21 Using the Client List Option on page 24 Using the User Default Option on page 26 eee ef o Steps To access status options 1 Access the Web user interface Refer to Accessing the Web User Interface Locally on page 13 2 Click Status fro
30. Optim q rarr aerisire ee ee eee eee he a ee es 27 5 2 Using the DHCP OPION sena wuss emis Oink eds cord Bet ene ety aa ee Soe RS a 29 5 3 Using the DDNS Option acces di aenar ie Saeteea ates data es creas ae ee 31 54 Using ihe Backup Option 2 2 lt sd5 cues baa Cie eee yer ete ieee E ee 32 5 5 Using the Time Option orsi es vee eee oe Reet Veda ie seis og o et ee eet 35 Understanding the Advanced Menu 00000ce eee eeeeeee 36 6 1 Using the Options Option 2 2 3 2 5 0h 0555S 8b ak baw a adda de oS bore oh Seiad datecode 36 6 2 Using the IP Filtering Option s 2 scg as sadana apna ai nia eale an Os Sig Bases Se 39 6 3 Using the MAC Filtering Option 2 2 2 0 052 cee ee ees 40 6 4 Using the Port Filtering Opuonn c2stwsn state et ou hd ae he ae eae so eee wate y 41 6 5 Using the Forwarding Option 22232 ssidaindeae ysees eee stad ad wi eresee ooseas 43 6 6 Using the Port Triggers Option 2 4 445 544348 iwh eek Rid eae ee Soe eke SS eee eS 47 6 7 Using the Pass Through Option s 023 d c geez oes Risse hie 8 ee Se Bie Faces Pe SN Bale en 49 6 8 Using the DMZ Host Option ad dcicca ds ets aes ceeds ead dna e adored 3ode50 50 Understanding the Firewall Menu 00 00 eee eee eee eee 52 7 1 Using the Basic Option qo iai ae Va dea rele ope esl oS Bee Ue tee ie beeen e amp ee eee 52 7 2 Using the Local Log Oplion s 4 acate ort hone dott aaa bees ae 53 7 3 Using the Remote Log Oplion 25 45460e 4 aii ry see c
31. Option Wireless Logout E gt Firewall gt Remote Log _ Product Configuration Events to SysLog server at 192 168 0 0 Apply Label Description Permitted Connections Logs all access attempts that are allowed by the firewall Blocked Connections Logs all access attempts that are blocked by the firewall Known Internet Attacks Product Configuration Events to SysLog server at 192 168 0 Logs all known attacks from the Internet Logs when the DDW365 is configured modified by a user or administrator Defines the IP address of the Syslog server Apply Saves changes Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 55 Understanding the Parental Control Menu Parental Controls allow you to control Internet access for users on the DDW365 network Parental Controls provides the following features Define user password access Block specific Web sites and Web sites based on keywords Define the times users are allowed to access the Internet View a local log to view Internet activity I Topics 8 1 See the following topics Using the Parental Control User Setup Option on page 56 Using the Basic Option on page 58 Using the ToD Filter Option on page 60 Using the Local Log Option on page 61 Steps To access the parental control menu 1 Access the Web interface Refer to Accessing the Web User Interface Locally on page 13 2 Click
32. The information in this section helps you to determine how far a wireless cable modem can be placed from wireless client devices Environmental variances include the capabilities of wireless clients and the types of material through which the wireless signal must pass When the wireless cable modem and wireless clients reach the distance threshold between each other network performance degrades Steps To determine wireless cable modem placement 1 Connect a wireless client to the wireless cable modem Refer to Connecting Devices to the Network on page 10 if needed 2 Place the wireless client at around one meter three feet away from the wireless cable modem 3 Obtain the RSSI value for the connected client Refer to Using the Access Control Option on page 70 This value is used in the formula further below 4 Use the following table to determine what materials the wireless signal must travel through to reach the desired wireless coverage distance Attenuation Considerations at 2 4GHz Material Attenuation Connector Cable 3 5dB Free Space 0 24dB foot Interior Drywall 3dB to 4dB Cubicle Wall 2dB to 5dB Wood Door Hollow Solid 3dB to 4dB Brick Concrete Wall Note 1 6dB to 18dB Glass Window not tinted 2dB to 3dB Double Pane Coated Glass 13dB Bullet Proof Glass 10dB Steel Fire Exit Door Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 13dB to 19dB 77 U
33. Upper 20MHz Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 64 Ubee Interactive Label Using the Wireless Radio Option Description Control Channel Set to Auto by default the Control Channel selects a specific channel to deploy the wireless network This allows you to set the operating frequency channel depending on your particular region Channel selection can have an impact on wireless networking performance For more information refer to Selecting a Wireless Channel on page 79 Regulatory Mode Defines whether Regulatory Mode is set to off 802 11d or 802 11h TPC Mitigation dB Defines the transmitter power control TPC mitigation setting as 0 off 2 3 or 4 OBSS Coexistence Enables or disables overlapping BSS coexistence STBC Tx Sets the space time block codes STBCs for the transmitting antenna Apply Saves all screen changes when clicked Restore Wireless Defaults Restores the factory default settings for wireless configurations when clicked Scan Wireless APs Scans for other wireless access points and displays channel encryption SSID RSSI levels and other information See the section below for more information 9 1 1 Scanning for Wireless Access Points APs You can search for wireless access points and display the results in a new window Steps To search for wireless access points 1 Click Scan Wireless APs at the bottom
34. Using the Forwarding Option 6 5 Using the Forwarding Option Forwarding tells the DDW365 to which computer on the local area network to send data If your host systems or applications have communications issues with the Internet you can use forwarding to resolve the following issues Data is sent from a local host to the Internet but the return path of expected data is not received by your local host Q An application or service running on your local network on local host cannot be accessed from the Internet directly for example a request to a local audio server Examples are Xbox PlayStation Games applications Home Security Systems Security systems that use the Internet Audio Servers VoIP Audio and VoIP applications and services y J Topics See the following topics Before Setting Up Forwarding on page 43 Setting Up Forwarding on page 44 Setting Up Forwarding for an Xbox Example on page 46 6 5 1 Before Setting Up Forwarding Try the following options before you assign forwarding rules 1 Enable Universal Plug and Play UPnP This may resolve the issue you have without setting up forwarding rules a Access the Web interface of the DDW365 see Accessing the Web User Interface Locally on page 13 Click Advanced from the main menu Click Options from the left menu Check the Enable UPnP box Options gt Advanced gt Options WAN Blocking O Enable Ipsec PassThrough E Enable PPTP P
35. Using the Local Log Option Status Basic Advanced Firewall Parental Control Wireless Logout Firewall Web Content Filter gt Firewall gt Web Content Filter Allowed Services No Ports Restricted IPv4 Firewall Protection Low v Block Fragmented IP Packets Enable Port Scan Detection Enable IP Flood Detection Enable Label Description IPv4 Firewall Protection Defines the level of protection Choices are Off Low Medium and High Services are based on the protection level and displayed in the Allowed Services window Block Fragmented IP Packets Detects fragmented IP packets and blocks them Port Scan Detection Detects port scans that probe for available ports and potentially use these ports to detect weakness in the network IP Flood Detection Detects IP flood attacks that send excessive information to the device using up bandwidth Apply Saves changes 7 2 Using the Local Log Option Use the Local Log to define firewall event log reporting through email alerts and report on possible attacks on the system Steps To define local log reporting 1 Click Firewall from the main menu 2 Click Local Log from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 53 Ubee Interactive Status Basic Advanced Firewall Firewall Local Log Local Log Parental Control Using the Remote
36. a port number or the ending port number in a range of port numbers Defines a port number or the starting port number in a range of port numbers Defines a port number or the ending port number in a range of port numbers Protocol Defines the protocol type for this rule UDP TCP or Both Description Names the triggering rule Enabled Enables on or disables off the triggering rule Apply Saves changes 6 7 Using the Pass Through Option Use the Pass Through option to configure a pass through table Devices in the pass through table are treated as bridge devices storing and forwarding data between LAN interconnections Steps To configure a pass through table 1 Click Advanced from the main menu 2 Click Pass Through from the left side menu The pass through fields are explained following this screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 49 Ubee Interactive Using the DMZ Host Option Status Basic Advanced Firewall Parental Control Wireless Logout Advanced Pass Through gt Advanced gt Pass Through PassThrough Mac Addresses example 01 23 45 67 89 AB Add Mac Address 00 25 c1 d2 04 e3 Pass Through Addresses entered 1 32 Remove Mac Address Clear All Label Description Pass Through MAC Addresses Defines the input host s MAC address Add MAC Address Adds the input host s MAC address Addresses entered n 32 Display
37. al strength RSSI of the wireless access points in range of the device Lower negative numbers for example 1 to 65 indicate the access point is closer Greater negative numbers for example 66 to 95 indicate the access point is farther away Channel Displays the channel on which the DDW365 is operating BSSID Displays the MAC address for the nearby wireless access points 9 2 Using the Primary Network Option Use the Primary Network option to configure a variety of wireless security settings Steps To configure wireless security options 1 Click Wireless from the main menu 2 Click Primary Network from the left side menu Field descriptions are listed below the screen example This example shows the settings when the modem is in the 2 4GHz band Wireless default values are discussed in Understanding Default Values and Logins on page 8 Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 66 Ubee Interactive Status Basic Advanced Firewall Parental Control Wireless Wireless Primary Network Primary Network DDW3658C 84 4B F5 67 6F A6 Primary Network Enabled v u DDW3658C Closed Network Disabled v AP Isolate Disabled v WPA Disabled v WPA PSK Disabled V WPA2 Disabled WPA2 PSK Enabled 1V WPA WPA2 AES Encryption AES te WPA Pre Shared DDW3654B488C Key V Show Key RADIUS Server 0000 RADIUS Port 1512 _ RADIUS Key Group Key Ro
38. apabilities for the device For a full explanation of all Web interface functions refer to Using the Web User Interface on page 13 If you have wireless issues or questions refer to Deploying and Troubleshooting the Wireless Network on page 76 2 3 Troubleshooting the Installation Use the following tips to troubleshoot the installation Q None of the LEDs are on when I power on the DDW365 Check the connection between the power outlet and the power cord Verify the power outlet is energized and the power cord is connected to the power outlet Check the connection between the power cord and the device Power off the DDW365 and wait for 5 seconds and power it on the again If the problem still exists there may be a hardware problem OQ The ETH1 ETH2 ETH3 or ETH4 LEDs on the back of the DDW365 are not lit where Ethernet cables are connected Restart the computer so that it can re establish a connection with the device Check for a resource conflict Windows users only 1 Right click My Computer on your desktop and choose Properties 2 Choose the Device Manager tab and look for a yellow exclamation point or red X over the network interface card NIC in the Network Adapters field If you see either one you may have an interrupt request IRQ conflict Refer to the manufacturer s documentation or ask your service provider for further assistance Verify that TCP IP is the default protocol for your network interface card
39. assThrough E Enable Remote Config Management V Enable Multicast Enable O Enable UPnP Enable H Enable A Click Apply Test your local host or application such as your Xbox to see if it is functioning properly Continue with port forwarding if the host or application is not communicating correctly Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 43 Ubee Interactive Using the Forwarding Option 2 Assign a Static IP lease to the client host to which you are setting up forwarding This way the IP does not change and disrupt your forwarding rules For example if you are hosting a Web server in your internal network and you wish to setup a forwarding rule for it assign a static IP lease to that system to keep the IP from renewing and disrupting the forwarding rule 6 5 2 Setting Up Forwarding If the suggestions in Before Setting Up Forwarding on page 43 did not correct your communication problem use port forwarding You need the following information to set up port forwarding QO IP address of each local host system for example Xbox for which you need to setup a port forwarding rule Q Port numbers the local host s application listens to for incoming requests data for example a game or other service These port numbers should be available in the documentation associated with the application WwW Note For detailed information on port forwarding including how to set it up for specific applicati
40. ays the WAN interface s hardware address Displays the accumulated time since successfully acquiring a Expires WAN public IP address Displays the remaining time before the WAN IP address expires if applicable IPv4 DNS Servers Lists the DNS servers available on the network Release WAN Lease Releases the WAN public IP address when clicked Renew WAN Lease Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 Renews the WAN IP address when clicked 28 Ubee Interactive Label Using the DHCP Option Description WAN Connection Type Selects the WAN connection type For each type different data entry is required as explained below DHCP The WAN interface is set to a DHCP client and the IP address is assigned by the service provider s DHCP server Static IP For Static IP you must manually enter the IP address for the WAN interface PPTP dhcp For Point to Point Tunneling Protocol PPTP you must enter a username password and the PPTP server s IP address PPTP static L2TP dhcp L2TP static Host Name Domain Name Defines the host name for the router This may be required by some service providers Defines the domain name for the router This may be required by some service providers IPv4 MTU Size Defines the maximum transmission unit MTU size MTU defines the largest size of the packet or frame that the device
41. backed up file appears in the box to the left of the Browse button Click the Restore button Backup Restore Settings gt Basic gt Backup Restore Settings You are advised that you will be required to reboot the device Click OK This action requires a reboot You are then notified that the device has been reset Click RELOAD The device has been reset RELOAD You are then presented with the login screen Enter the Username and Password to return to the User Interface Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 34 Ubee Interactive 5 5 Using the Time Option Using the Time Option The Time option allows you to configure the system time obtained from the network servers via Simple Network Time Protocol SNTP SNTP is a protocol for synchronizing the clocks of computing devices over networks The device must be reset for changes to take effect Steps To configure system time 1 Click Basic from the main menu 2 Click Time from the left side menu Field descriptions are listed below the screen example Status Basic Advanced Basic Label Firewall Parental Controli Wireless i Time gt Bas c gt Time Enable SNTP Yes No Current Time Wed Jul 24 08 55 45 2013 System Start Time Wed Jul 24 07 39 26 2013 Time Server 1 clock via net Time Server 2 ntp nasa gov Time Server 3 tick ucla edu Timezone Offset Hours 0 v Minutes 0 v Apply Reset
42. bee Interactive Deploying and Troubleshooting the Wireless Network Attenuation Considerations at 2 4GHz Material Attenuation Human Body 3dB Trees Note 2 0 15dB foot Note 1 Different types of concrete materials are Note 2 The attenuation caused by trees used in different parts of the world and the thickness varies significantly depending upon the shape and coating differ depending on whether it is used in and thickness of the foliage floors interior walls or exterior walls 5 Use the attenuation value from the materials table above in the following formula Formula Transmit Power use 30dBm Receiver Sensitivity use RSSI value Allowable Free Space Loss Allowable Free Space Loss Materials Attenuation Value Optimal Distance in Feet Between the Cable Modem and a Wireless Client Example 30dBm 67dBm 37dBm allowable free space loss for a 54Mbps connection 37dBm 24db foot for open space 154 16 feet 6 Once you know the optimal feet distance between individual wireless clients and the wireless cable modem you may resolve and prevent some performance issues 7 To check the wireless signal strength and speed use the following steps for a Windows computer connected wirelessly to the wireless cable modem If the wireless computer is not connected refer to Connecting a Wireless Device on page 11 a Click the Wireless networking icon in the system tray to display a list
43. bin titled GatewaySettings bin 5 4 2 Restoring the DDW365 to a Previously Saved Configuration To restore the device to a previously saved configuration click the Browse button Status Gasic Advanced Firewall Parental Control Wireless Basic Backup Restore Settings Browse No file selected Restore Backup The File Upload dialog box appears and allows you to select the previously saved backup file Highlight the file and click Open Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 33 Ubee Interactive Using the Backup Option Choose File to Upload Look in Downloads in E e E QSrW EVW3226 User Guide Draft 3 zip E skypeSetupFull E GatewaySettings 1 bin T SkypeSetupFull My Recent E GatewaySettings 2 bin source 1 zip Documents B GatewaySettings bin j Psource 2 zip FS 1E8 windowsXP x86 ENU exe Psource zip Logo and name changes zip Fl th jpa Desktop MA Manual _FRITZB0x_6360_Cable pdf TATR69 complianc mgMibBrow 2013a zip u100017 72 G mB V4 xism u10c034 72 G Pc_Cleaner_Pro_Installer_a3 exe Gi Ubee Recertific 8 P Rear 20120406 wob jpg Si Ubee_DDW361 D Printing Reliability Test Report DDW262 pdf D Ubee_DDW361 peed screen shots zip x Ubee_DVW320 gs screenshots 1 zip Mi Ubee_Releaset screenshots zip E Unconfirmed 93 lt i gt File name GatewaySettings bin gt Open Files of type All Files v Cancel The location for the
44. cated LANs Typically a WAN consists of two or more LANs The Internet is a large WAN Wi Fi Protected Access WPA A security protocol for wireless networks offering improvements over the WEP protocol in the way it handles security keys and the way users are authorized Wi Fi Protected Setup WPS A security protocol for wireless home networks Created by the Wi Fi Alliance this protocol allows home users to easily set up wireless security and add new devices without needing to enter long passwords Wired Equivalent Privacy WEP An encryption method used to protect your wireless data communications WEP uses 64 bit or 128 bit keys to provide access control to your network and security for everyday transmissions To decode data transmissions all devices on the network must use an identical key Wireless Local Area Network WLAN A communications network that uses high frequency radio signals to allow wireless devices to communicate with each other within a limited geographic area Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 84
45. d the End time Select AM or PM for each Ports to Block Defines a port range to block if the Enabled box is checked Port Start Enter the starting port number to be blocked Port End Enter ending port number to be blocked Protocol Select the protocol type Options are UDP TCP or Both Apply Saves all changes when clicked 8 4 Using the Local Log Option The Local Log option displays Parental Control event log reporting Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 61 Ubee Interactive Steps To view the parental control local log 1 Click the Parental Control link from the top of the screen 2 Click Local Log from the left side of the screen The Local Log fields are explained following this screen example Status Basic Advanced Firewall Parental Controli Wireless Logout Parental Control Local Log gt Parental Control gt Local Log Label Description Last Occurrence Displays the time when the last event occurred Action Displays what is done by parental control including dropping or permitting access requests Target Displays the destination IP address of a certain access request User Displays the user who triggered this event log Source Displays the source IP address of this event Clear Log To empty the displayed log entries click Clear Log Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 62 9 Unde
46. dures or conventions relating to the format and timing of data transmission between two computers that they must accept and use to understand each other Used in conjunction with the Transfer Control Protocol TCP to form TCP IP Internet Service Provider ISP A company that provides individuals and companies access to the Internet and other related services Interval Usage Code IUC Interval usage codes define different profiles for upstream burst profiles to use for the data I UCs are sent to the cable modem from the CMTS to tell the device important characteristics to use for the burst such as modulation type preamble length and so on Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 81 Ubee Interactive Glossary IP Address In the most widely installed level of the IP today an IP address is a 32 bit binary digit number that identifies each sender or receiver of information that is sent in packet form across the Internet When you request a Web page or send an e mail the IP part of TCP IP includes your IP address IP sends your IP address to the IP address obtained by looking up the domain name in the URL you requested or in the e mail address to which you are sending a note A dynamic IP address is an IP address that is automatically assigned to a client station in a TCP IP network typically by a DHCP server Local Area Network LAN A group of computers and associated devices such as printers and servers t
47. e DDW365 Wireless Cable Modem Subscriber User Guide October 2013 47 Ubee Interactive Using the Port Triggers Option The Real Audio server responds to a port number ranging between 6970 7170 3 The DDW365 forwards the traffic to John s computer IP address 4 Only John can connect to the Real Audio server until the connection is closed or expires Real Audio Server Listen Port 7070 Host John Listen Port 6970 7170 Steps To set up port triggering 1 Click Advanced from the main menu 2 Click Port Triggers from the left side menu 3 Click Create and enter information in the trigger fields 4 Click Apply The port trigger rule is created and displayed in the table Field descriptions are listed below the screen example z Note The following example shows the Port Triggering option set up for a dual Xbox configuration Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 48 Ubee Interactive Status Basic Advanced Advanced Port Triggers Label Trigger Start Port Trigger End Port Target Start Port Target End Port Firewall Using the Pass Through Option Parental Control Wireless Logout Port Triggers gt Advanced gt Port Triggers BOTH N Edit Edit Edit No Edit Remove L T E 53 53 53 53 80 80 80 80 No uDP No Remove TCP No Remove Remove Description Defines a port number or the starting port number in a range of port numbers Defines
48. e Keyword Allowed Domain List n ubee com Add Allowed Domain Remove Allowed Domain Blocked Domain List anonymizer com Add Domain Remove Domain Override Password If you encounter a blocked website you can override the block by entering the following password Password eves Re Enter Password eee e Access Duration 30 Apply Label Description Enable Parental Control Activates the Parental Control feature when checked Apply Saves all changes in the screen and activates Parental Control if enabled Content Policy Configuration Add New Policy Adds a policy to the Policy List Enter the policy name and click Add New Policy Content Policy List Lists existing policies you can choose to use Remove Policy Keyword List Add Keyword Remove Keyword Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 Deletes a policy from the list Select the policy from the list and click Remove Policy Displays keywords you can use to block Web site addresses URLs containing those words Adds a keyword to the keyword list Enter the word in the field next to the Add Keyword button and click Add Keyword The keyword is added to the list Removes a keyword from the keyword list Select the keyword from the list and click Remove Keyword 59 Ubee Interactive Label Description Blocked Domain List Displays Web domains for
49. ear Results Abort Test stops the ping Clear Results deletes previous test results in the Results table Results Displays the results of the ping test 4 4 2 Using the Traceroute Option The Traceroute utility determines the IP addresses of hosts in the network path By checking the Resolve Host names box Traceroute tries to find which name matches the address Some hosts have no names and might still be shown as IP addresses even if this option is active Steps To trace host IP addresses along a route 1 2 3 4 5 Click Status from main menu Click Diagnostics from the left side menu Choose Traceroute from the Utility drop down menu Enter new parameter values or accept the default values Click Start Test Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 23 Ubee Interactive Status Basic Advanced Firewall Parental Control Status Diagnostics Diagnostics Utility Traceroute v Traceroute Parameters Target google com Max Hops Data Size Base Port Resolve Host Reset Defaults Start Test Clear Results Using the Client List Option Wireless Logout 9 gt Status gt Diagnostics IP address or Name 255 32 bytes 33434 Of v z 1607 Traceroute complete 09 5 20 ms 10 Utility Provides a drop down menu to choose Ping or Traceroute Traceroute Parameters Target Max Hops
50. ede ouqe se ewe G54 S4oR4 54 Understanding the Parental Control Menu 0000 ee eeeeeee 56 8 1 Using the Parental Control User Setup Option 0000 0c eee 56 8 2 Using the Basic Option sass sener ai ere ae eet asd i a GS SS Sa oe Mewes oes Gd be 58 8 3 Using the ToD Filter Option se eke es coreecie eee stent ee sees eee ee eee A 60 8 4 Using the Local Log OPOR 2 02 sh sou ape ered se weed Oe eeven ers ee wee 61 Understanding the Wireless Menu 00000 cence eee e eens 63 9 1 Using the Wireless Radio Option 2 4 2 s242s2ee su te eeds bored sd ae cesses 63 9 2 Using the Primary Network Option c0 2ie 4 os 44s os sade ee era s et oped 66 9 3 Using the Access Control Option ss4 4 ss cckee bs Peer eed oe eee awR OR OR ORS 70 9 4 Using the Wi Fi Multimedia Option 0 00 ee 72 9 5 Using the Bridging Option 2 Jvonsnelat oketwd ee btu bee tia take tase ee ted u ees 75 9 6 Deploying and Troubleshooting the Wireless Network 22 0005 76 1O GIOSSALY i253 Bos Ser sees eae sen a AEE agen aa BEE EAE E See See eM 80 Introduction Welcome to the Ubee family of data networking products This guide is specific to the DDW365 Wireless Cable Modem for subscribers of Time Warner Cable services This document serves the following purposes Provides instructions on how to install connect and operate the device Q Provides directions for accessing the Web user interface UI for configura
51. ent The re keying process is the WPA equivalent of automatically changing the WEP key for a wireless access point and all stations in the WLAN on a periodic basis Setting the WPA Group Key Update Timer is also supported in WPA PSK mode WEP Encryption Enables or disables WEP encryption If you do not have wireless clients that can use WPA or WPA2 you can use WEP key encrypting A higher bit key offers better security WEP encryption scrambles the data transmitted between the wireless stations and the DDW365 to keep network communications private It encrypts unicast and multicast communications in a network Both the wireless stations and the DDW365 must use the same WEP key Data Encryption can be set to WEP 128 bit 64 bit or Disable Shared Key Authentication Defines Shared Key Authentication as optional or required Shared Key is an authentication method used by wireless LANs which follow the IEEE 802 11 standard Wireless devices authenticate each other by using a secret key that is kept by both devices 802 1x Authentication Enables or disables 802 1x to authenticate wireless clients Network Key 1 4 Pre defines up to 4 keys for 64 bit or 128 bit 64 bit keys require 10 hexadecimal digits 128 bit key require 26 hexadecimal digits Current Network Key Selects one of the four pre defined keys as the current network key Passphrase Generate WEP Keys Sets the WEP encryption key by enteri
52. ent to the device The values include all information shown on this screen The lower the number the more current its data RSSI dBm Displays the received signal strength from the device to the DDW365 This value is commonly used to assist in troubleshooting wireless performance issues A signal strength between 0dBm and 65dBm is considered optimal Levels of 66dBm and lower for example 70 80 etc have a downward impact on wireless data throughput Refer to Understanding Received Signal Strength on page 76 for more information IP Address Displays the IP address assigned to this wireless client Host Name Displays the host name of the wireless client Mode Indicates the applicable 802 11a b g n standard used by the connected client device Speed kbps Displays the maximum theoretical link speed negotiated between the DDW365 and the client not including the overhead associated with encryption and so on For example actual speeds with WEP encryption enabled are typically less than half of the negotiated link speed TKIP encryption can also affect performance AES is the most efficient and secure with the highest throughput possible You can disable WMM if throughput on some client adapters is adversely affected 9 4 Using the Wi Fi Multimedia Option Use the Wi Fi Multimedia option to configure the quality of service QoS to ensure the best service in your wireless networks Q WMM QoS prioritizes wirel
53. erves the current private IP address to be assigned to this host statically when selected Current System Time Displays the current system time Force Available Activates a selected rule in the DHCP Clients list and assigns IP addresses Note The Select button must be activated in the DHCP list 5 3 Using the DDNS Option Use the dynamic domain name system DDNS to assign a changing IP address to a constant pre defined host name The host can then be contacted by other hosts on the Internet even if its IP address changes The DDNS service for the DDW365 is provided through a third party and can be purchased from Dynamic Network Services Inc at www dynDNS com Steps To use the DDNS option 1 Click Basic from the main menu 2 Click DDNS from the left side menu Field descriptions are listed below the screen example Status B sic Advanced Firewall Parental Control Wireless Basic DDNS DDNS Service Disabled User Name Password Host Name IP Address 67 165 240 87 Status DDNS service is not enabled Apply Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 31 Ubee Interactive Using the Backup Option Label Description DDNS Service Enables or disables the DDNS service When enabled this service is available from www dynDNS org User Name Defines the user name for the DDNS account Password Defines the password for the DDNS account Host Name Defines the
54. ess traffic according to the delivery requirements of the individual user and applications On wireless access points without WMM QoS all traffic streams are given the same access priority to the wireless network If a new traffic stream creates a data transmission demand that exceeds the current network capacity the new traffic stream reduces the throughput of the other traffic streams Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 Q Controls WLAN transmission priority on packets transmitted over the wireless network Q Wi Fi Multi Media Quality of Service WMM QoS is a part of the IEEE 802 11e QoS enhancement to certified Wi Fi wireless networks 72 Ubee Interactive Using the Wi Fi Multimedia Option QO WMM QoS capability allows you to assign access categories ACs to various packet streams The assigned AC of a packet stream depends on the packet s priority such as a priority assigned by an application also referred to as a user priority UP An AC may include a common set of enhanced distributed channel access EDCA parameters used by QoS to contend for a channel to transmit packets with certain priorities Different ACs can be associated with different power saving parameters For example one power saving parameter might be the delivery mechanism used by an access point AP to deliver packets to a station STA that is operating in a reduced power mode Q WMM transmit opportunity TXOP is a
55. example unwanted com you can use to block access to those domains Add Domain Adds a domain to the Allowed Domain List Enter a domain and click Add Domain Remove Allowed Domain Removes a domain from the Allowed Domain List Select the domain from the list and click Remove Domain Allowed Domain List Displays domains you have added as Allowed Domains Add Allowed Domain Adds allowed domains to the list Enter the name and click Add Allowed Domain Remove Allowed Domain Removes domain names from the list Highlight the domain from the list and click Remove Allowed Domain Override Password Password If you encounter a blocked website you can override the block by entering a password Enter a password for overriding blocked websites Re Enter Password Re enter the password Access Duration Set a time duration in minutes for access to the blocked site when the block has been overridden by entering the password Apply Saves the password and access duration time 8 3 Using the ToD Filter Option The ToD Time of Day Filter option allows the configuration of time based access policies to block all Internet traffic at specified times Steps To configure ToD filters 1 Click the Parental Control link from the top of the screen 2 Click ToD Filter from the left side of the screen The ToD Filter fields are explained following this screen example Ubee D
56. f ports to publish to the Internet External End Port Defines the port number to end the range of ports published to Internet Note Be very careful with ranges Ports within a range are not usable by other applications that may require them It is common and safer to enter the same port number as the start and end of the range Protocol Selects the protocol type Options are UDP TCP or BOTH Description Names the forwarding rule Enabled Disables Off or enables On the forwarding rule Cancel Stops creating the forwarding rule and returns you to the previous Forwarding screen Apply Saves changes Port Map Shows a list of common applications and their ports Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 45 Ubee Interactive Using the Forwarding Option Forwarding Table Lists existing forwarding rules Remove All Deletes all entries in the forwarding table Remove Deletes the rule selected 6 Click Apply The forwarding rule is created and displayed in the table as shown below Additional field descriptions follow Status Basic Advanced Firewall Parental Control Wireless Advanced Forwarding gt Advanced gt Forwarding Create IPv4 Forwarding Remove A 192 168 1 1 53 Edit Remove Label Description Edit If Edit is selected fields for the rule selected will be displayed Values can then be changed Remove Deletes the selected rule
57. haracters of the MAC address with the letters entered in UPPER case Example DDW3658C Notes You can find the MAC address on the device label or by opening an Internet browser window to the device Refer to Using the Software Option on page 16 for instructions If the subscriber changes the SSID the device does not revert to this default SSID upon any reset of the device except in the case of a manual reset using the device s Web UI See Using the Account Option on page 20 When prompted enter the network key also called the pre shared key This is a unique key for each device The pre shared key for the DDW365 is DDW365 plus the last 6 characters 3 octets of the device s MAC address with letters entered in UPPER case Refer to Using the Primary Network Option on page 66 Example pre shared key DDW3654B488C If using WPS enter the WPS personal identification number PIN The WPS PIN is a randomly generated number found on the Wireless Primary Network screen Refer to Using the Primary Network Option on page 66 WPA WPA2 AES is the default encryption method Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 11 Ubee Interactive Troubleshooting the Installation 3 Confirm connectivity by opening a Web browser and going to any Web site for example http www wikipedia org or access the Web interface for the DDW365 KA Note The Web interface allows you to customize the configurations and c
58. hat share a common communication line and other resources within a small geographic area Maximum Transmission Unit MTU The size in bytes of the largest packet that can be sent or received Media Access Control MAC Address A unique number assigned by the manufacturer to any Ethernet networking device such as a network adapter that allows the network to identify it at the hardware level Usually written in the form 01 23 45 67 89 ab Megabits per Second Mbps A unit of measurement for data transmission that represents one million bits per second Network Address Translation NAT A technique by which several hosts or computers share a single IP address for access to the Internet NAT enables a LAN to use one set of IP addresses for internal traffic and a second set of addresses for external traffic and provides a type of firewall by hiding internal IP addresses Packet A block of information sent over a network A packet typically contains a source and destination network address some protocol and length information a block of data and a checksum Ranging A process in which a cable modem sends a range request at a power of 8 dBmV very low power If it does not receive a range response from the CMTS the cable modem re transmits the range request at a 3 dB higher power level and continues the process until a range response is received Router A device that forwards data between networks An IP router forwards data based o
59. host name for the DDNS account IP Address Displays the IP address for the DDNS account Status Displays if the DDNS service is enabled or disabled Apply Saves changes 5 4 Using the Backup Option The Backup option lets you backup your gateway configuration or restore the DDW365 to a previously saved configuration Steps To use the backup option 1 Click Basic from the main menu 2 Click Backup from the left side menu 5 4 1 Backing Up the Current Configuration To backup and save the current modem configuration click the Backup button Status Basic Advanced Firewall Parental Control Wireless Logout Basic Backup Restore Settings gt Basic gt Backup Restore Settings Backup Browse No file selected Restore Backup bon A pop up window appears instructing you to select Save when prompted Click OK Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 32 Ubee Interactive Using the Backup Option Select Save when prompted The following window appears giving you the option to save the file Click the Save File option and click OK Opening GatewaySettings bin You have chosen to open GatewaySettings bin which is a Binary File 14 6 KB from https 192 168 100 1 What should Firefox do with this file O spent C Do this automatically for files like this from now on The file will be saved to your Downloads folder as a binary file
60. ices related to the OSI session layer NetBIOS allows applications on separate computers to communicate over a LAN IKE Enables or disables the network key exchange IKE protocol used to set up a security association SA in the IPsec protocol suite RTSP Enables or disables the real time streaming protocol RTSP network control protocol used to establish and control media sessions between end points Kerb1293 Enables or disables the Kerberos network authentication protocol which allows nodes to communicate over a non secure network using tickets on port 1293 H225 Enables or disables the H 225 protocol used to define messages and procedures for call signaling media packetization and registration admission and status RAS functions Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 38 Ubee Interactive Using the IP Filtering Option Label Description PPTP Enables or disables the point to point tunneling protocol PPTP used to implement a virtual private network MSN Enables or disables the Microsoft network protocol used for instant messaging SIP Enables or disables the session initiation protocol application layer gateway SIP ALG SIP ALG inspects protocol packets and formats SIP message headers and SDP body to ensure proper signaling Note Some hosted VoIP services prefer this function to be performed by their own session border contro
61. ing the Setup Option Use the Setup option to configure common gateway parameters Steps To configure setup options 1 Click Basic from the main menu 2 Click Setup from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 27 Ubee Interactive Status Basic Advanced Firewall Basic Interface Prefix WAN WAN Label Parental Control Using the Setup Option Wireless gt Basic gt Setup Network Configuration IP Address MAC Address 192 168 0 84 4b f5 4b 48 8e None Specified IP Address MAC Address 67 165 240 87 84 4b f5 4b 48 8d Duration D 00 H 02 M 00 S 00 Expires Wed Jul 24 10 11 25 2013 IPv4 DNS Servers 68 87 66 234 162 150 8 16 Release WAN Lease Renew WAN Lease WAN Connection Type DHCP Host Name v Required by some ISPs Required by some ISPs 256 1500 octets 0 use default Domain Name Ipv4 MTU Size 0 Apply Description LAN IP Address Defines the local IP address which is the default gateway address for all wired LAN hosts that connect to the DDW365 MAC Address Displays the LAN interface s hardware address Interface Prefix None Specified Indicates no interface or prefix has been specified WAN IP Address Displays the current WAN public IP address obtained from the service provider MAC Address Duration Displ
62. l up to 8 channels DOCSIS 30 Mbps 64 QAM 42 Mbps 256 QAM Total Max Bandwidth 8 Channels DOCSIS 343 304 Mbps Symbol Rate 6952 Ksps RF cable Input Power 15 to 15dBmV 64 QAM 15 to 15dBmV 256 QAM Input Impedance 75 Q Upstream Frequency Range 5MHz 42MHz Modulation A TDMA QPSK 8 16 32 64QAM S CMDA QPSK 8 16 32 64 128QAM Max Bandwidth of 4 Channels 122 88 108 Mbps bandwidth per channel up to 4 channels QPSK 0 32 10 24 Mbps 8 QAM 0 48 15 36 Mbps 16 QAM 0 64 20 48 Mbps 32 QAM 0 80 25 60 Mbps 64 QAM 0 96 30 72 Mbps 128 QAM TCM 30 72 Mbps Symbol Rate 160 320 640 1280 2560 5120 Ksps RF cable Output Power TDMA ATDMA 8dBmV to 54dBmV 32 64 QAM ATDMA Only 8dBmV to 55dBmvV 8 16 QAM 8dBmV to 58dBmV QPSK S CDMA 8dBmV to 53dBmV all modulations Actual speeds vary based on factors including network configuration and speed Security and Network Supports 8 SSIDs 802 11b g n compliant with link speeds up to 450 Mbps 3 Tx and 3 Rx antennas with single radio DHCP Client Server Static IP network assignment RIPv1 v2 Ethernet 10 100 1000 BaseT full duplex auto negotiate functionality IPv4 and IPv6 support NAT Firewall MAC IP port filtering parental control stateful packet inspection SPI DoS attack protection WPS WPA WPA2 WPA PSK amp 64 128 bit WEP encryption VPN pass through and end point
63. l or it can be found by opening an Internet browser window to the device Refer to Using the Software Option on page 16 for instructions Encryption Method WPA2 PSK with AES encryption WPA Pre shared Key Unique key for each device Also called the network key The pre shared key for the DDW365 is DDW365 plus the last 6 characters 3 octets of the modem s MAC address with letters entered in UPPER case Refer to Using the Primary Network Option on page 66 for more information Example DDW3654B488C WPS PIN The WPS PIN is a randomly generated eight digit number found on the Wireless Primary Network screen Refer to Using the Primary Network Option on page 66 Device Name UbeeAP Login Default Values Standard User Subscriber Web Interface Login Username user Password user Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 8 2 Jp yv X 2 1 Installing the DDW365 Use the information in this chapter to set up and connect the DDW365 connect additional devices and troubleshoot the installation 4 7 Topics See the following topics Setting Up and Connecting the DDW365 on page 9 Connecting Devices to the Network on page 10 Troubleshooting the Installation on page 12 Setting Up and Connecting the DDW365 Use the following instructions to set up and connect the DDW365 When the device is set up and connected refer to Accessing the Web User Interface Locally on page 13 to
64. latory Mode Off v TPC Mitigation db 0 Off OBSS Coexistence 1 Enabled v Label STBC Tx Auto v Apply Restore Wireless Defaults Scan Wireless APs Description Wireless Interfaces Displays the primary SSID The default SSID is DDW365 plus the last 2 characters of the MAC address with the letters entered in UPPER case Wireless Displays the wireless radio s status Enabled or Disabled Country Defines the country where this device is used The default is Q1 802 11 Band Displays the 802 11 band 2 4GHz 802 11 n mode Sets the wireless networking standard By default it is set to Auto for 802 11 n mode This mode has a significant increase in the maximum raw OSI physical layer data rate from 54 Mbit s to a maximum of 600 Mbit s with the use of four spatial streams when at a channel width of 40MHz One spacial stream at 20MHz wide channel enables 72 2Mbps maximum data rate in 802 11n mode 802 11 N Support Required Defines whether 802 11n support is required on or not off On forces the device to 802 11n mode and clients must support 802 11n Bandwidth Sideband for Control Channel 40MHz only Sets the bandwidth to 20Mhz or 40Mhz For 40MHz set the sideband to lower or upper 20Mhz 40 MHz channels double the channel width This allows doubling the PHY data rate over a single 20 MHz channel The default is 20MHz Only when using 40MHz Bandwidth should you choose the Lower or
65. ller SBC and require the SIP ALG to be disabled Some IP PBXs may require SIP ALG enabled ICQ Enables or disables the ICQ instant messaging program IRC666x Enables or disables the Internet relay chat IRC protocol used for text messaging ICQTalk Enables or disables the ICQTalk instant messaging program Net2Phone Enables or disables Net2Phone SIP and PacketCable based VolP IRC7000 Enables or disables the Internet relay chat protocol on TCP port TCP 7000 used for text messaging and group forums IRC8000 Enables or disables the Internet relay chat protocol on UDP port 8000 used for text messaging and group forums Apply Saves changes 6 2 Using the IP Filtering Option Use the IP Filtering option to filter IP addresses to block Internet traffic to specific network devices on the LAN Any host on this list is not accessible to Internet traffic W Note You may also filter by the MAC address which does not require setting a static lease Refer to Using the MAC Filtering Option on page 40 Steps To filter IP addresses 1 Make sure a PC is connected to the DDW365 and both devices are powered on and functioning 2 Log in to the DDW365 Web user interface Refer to Accessing the Web User Interface Locally on page 13 3 Click Advanced from the main menu Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 39 Ubee Interactive Using the MAC Filtering Option 4 Click IP Filtering fro
66. m the left side menu Field descriptions are listed below the screen example Status Basic Advanced Firewall Parental Control Wireless Logout Advanced IP Filtering IP Filtering gt Advanced gt IP Filtering IP Filtering Start Address End Address Enabled 192 168 0 4 192 168 0 4 v 192 168 0 0 1192 168 0 0 192 168 0 0 1192 168 0 0 1192 168 0 0 192 168 0 0 192 168 0 0 192 168 0 0 192 168 0 0 1192 168 0 0 192 168 0 0 1192 168 0 0 192 168 0 0 1192 168 0 0 192 168 0 0 192 168 0 0 192 168 0 0 1192 168 0 o Apply Label Description Start Address Defines the starting IP address to block End Address Defines the ending IP address to block Enabled Activates the rule when enabled is checked Apply Saves changes Using the MAC Filtering Option The MAC Filtering option allows you to filter MAC addresses to block Internet traffic from specific network devices on the LAN MAC filtering establishes a list and any host on this list is not able to access the network through the DDW365 Steps To filter MAC addresses 1 Note the MAC addresses of the devices that you want to deny Internet access Be sure all devices to which you potentially deny Internet access are connected to the DDW365 network Click Advanced from the main menu Click MAC Filtering from the left side menu Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 40 Ubee Inte
67. m the main menu 4 1 Using the Software Option The Software option displays the device s internal software and hardware configuration Steps To view software information 1 Click Status from the main menu 2 Click Software from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 16 Ubee Interactive ubee Status Basic Advanced Firewall Parental Control Status Software Software Using the Software Option Cable Modem Wireless Logout DTJ gt Status gt Software Standard Specification Compliant DOCSIS 3 0 Hardware Version Software Version Cable Modem MAC Address Cable Modem Serial Number CM certificate System Up Time Network Access 3 13 1 8 14 2009 84 4b f5 4b 48 8c B6G3R11000005 Installed 0 days 00h 13m 48s Allowed Cable Modem IP Address 2012 Ubee Interactive All rights reserved Label Description Information Standard Specification Compliant Hardware Version Software Version Defines the current DOCSIS standard supported by of device Defines the internal version number that identifies the hardware design Defines the firmware version of the device Cable Modem MAC Address Defines the unique media access control MAC hardware address of the DDW365 Cable Modem Serial Number Defines the unique manufacturer serial number of
68. n IP source and destination addresses Routing Information Protocol RIP A protocol in which routers periodically exchange information with one another to determine minimum distance paths between sources and destinations Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 82 Ubee Interactive Glossary Subnet A portion of a network that shares a common address component On TCP IP networks subnets are defined as all devices whose IP addresses have the same prefix For example all devices with IP addresses that start with 10 1 10 would be part of the same subnet IP networks are divided using a subnet mask Subnet Mask Combined with the IP address the IP subnet mask allows a device to know which other addresses are local to it and which must be reached through a gateway or router A number that explains which part of an IP address comprises the network address and which part is the host address on that network Telnet A network protocol used on the Internet or a local area network Provides bi directional interactive text oriented communications using a virtual terminal connection Terminal Access Controller Access Control System TACACS A remote authentication protocol used to communicate with an authentication server to determine if the user is allowed to access the network Time Division Multiple Access TDMA A method in which cable modems must time share the upstream channel because there are many cable m
69. ng a Closed Network on the Primary Network You can enable the Closed Network option so the SSID cannot be broadcast or seen by others Steps To enable a closed network 1 Access the pull down menu for the Closed Network 2 Choose Enabled to enable a closed network Automatic Security Configuration is disabled Primary Network gt Wireless gt Primary Network DDW3658C 84 4B F5 67 6F A6 Primary Network Enabled v Automatic Security Network Name SSID DDW3658C Configuration Closed Network Enabled v lt Disabled Note WPS must be disabled before Closed Network can be enabled 9 3 Using the Access Control Option Use the Access Control option to configure which clients can access your wireless network Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 70 Ubee Interactive Using the Access Control Option Steps To configure client access 1 Click Wireless from the main menu 2 Click Access Control from the left side menu Field descriptions are listed below the screen example Status Basic Advanced Firewall Parental Control Wireless Logout Wireless Access Control TJ gt Wireless gt Access Control Access Control Wireless Interface DDW3658C 84 4B F5 67 6F A6 v MAC Restrict Mode Disabled v MAC Addresses Apply Connected Clients iACIAGGF SSI00 AGE S RSS Aaa HOSE Name Weds Spee 00 25 4B 93 EA 64 1 325 192 168 0 5 n 144445 Label Description
70. ng a word or group of printable characters in the Passphrase box and clicking Generate WEP keys These characters are case sensitive Forces the device to generate 4 WEP keys automatically Apply Saves changes Automatic Security Configuration to the wireless network Sets up WPS Wi Fi Protected Setup for devices connecting WPS Disabled Enables or disables WPS option When enabled the following fields are available WPS Config State Defines if the WPS has been configured or not Device Name Defines a name for the DDW365 for WPS WPS Setup AP UUID PIN Defines the universal unique identifier UUID for this device Defines the Personal Identification Number for this device Generate AP PIN Creates a new PIN for this device Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 69 Ubee Interactive Using the Access Control Option Label Description WPS Add Client Add a client Activates wireless protected setup WPS security on the device To add a client 1 Click Add a client The WPS Add Client screen is displayed 2 Click PUSH on the WPS Add Client screen The WPS button is activated on the device indicated by a flashing white light on top of the unit 3 Press the WPS button on the device Client PIN Defines a PIN number for client access Authorized Client MAC Defines the MAC address of the authorized client 9 2 1 Enabli
71. odems and only one upstream channel frequency Transmission Control Protocol TCP A method protocol used with the IP to send data in the form of message units datagrams between network devices over a LAN or WAN While IP handles the actual delivery of the data routing TCP keeps track of the individual units of data packets that a message is divided into for efficient delivery over the network TCP requires the receiver of a packet to return an acknowledgment of receipt to the sender of the packet Transmission Control Protocol Internet Protocol TCP IP The basic communication language or set of protocols to communicate over a network developed specifically for the Internet TCP IP defines a suite or group of protocols Trivial File Transfer Protocol TFTP A file transfer protocol used to transfer automatically configuration or boot files Uniform Resource Identifier URI A string of characters used to identify a name or a resource on the Internet Uniform Resource Locator URL A uniform resource identifier URI that specifies where a known resource is available and how to retrieve it Upstream A term to describe the direction of data from the customer to the network service provider Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 83 Ubee Interactive Glossary Wide Area Network WAN A long distance link or computer network that spans a relatively large geographical area that connects remotely lo
72. of the Wireless Radio screen Results are displayed in a new window Scan Results Mozilla Firefox 2 Click Refresh to update the results Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 65 Ubee Interactive Label Using the Primary Network Option Description Network Name Displays the name of the wireless network SSID broadcast by the access point Security Mode Displays the encryption method used Mode Displays the mode of the wireless access point Possible modes are Master Communicates with associated wireless cards that are in managed mode Appears as a normal access point with an SSID and channel Network communications such as authentication conflict and duplicate packets are managed by the wireless card Managed Communicates with an associated master not directly with another managed AP Wireless cards connect to the master network and change their channel to match The master must accept the credentials of the managed network for it to be associated Ad hoc Communicates directly with another wireless network Network cards must be in range and use the same name and channel Monitor Communicates in observation mode and does not transmit Can be used for troubleshooting wireless links or checking bandwidth usage in the area PHY Mode RSSI Displays the physical transceivers PHY layer method used Displays the received sign
73. ons using specific network devices for example cable modems refer to http portforward com or consult your host device or application user manual Steps To set up forwarding 1 Access the Web interface of the DDW365 see Accessing the Web User Interface Locally on page 13 2 Click Advanced from the main menu 3 Click Forwarding from the left menu 4 Click Create IPv4 Status Basic Adyenced Firewall Parental Control Wireless Logout Advanced Forwarding Forwarding Create IPv4 Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 44 Ubee Interactive Using the Forwarding Option 5 Enter information in the forwarding fields as shown in the screen shot below Field descriptions follow Status Basic Advanced Firewall Parental Control Wireless Logout Advanced Forwarding gt Advanced gt Forwarding Local IP 192 168 1 1 Forwarding Local Start Pot 53 Local End Port 53 External Start Port 80 External End Port 80 Protocol TCP v Description Enabled ol v Label Description Local IP Defines the IP address of the local LAN device to which the forwarding rule applies For example an Xbox or PC Local Start Port Defines the starting port number listened to by the server host located in your LAN Local End Port Defines the ending port number listened to by the server host located in your LAN External Start Port Defines the port number to start the range o
74. ormation 1 5 3 Understanding LED Behavior The following tables summarize the behavior of the LEDs on both the front and rear panels of the DDW365 FRONT PANEL LED Color Description POWER White On Internal power on completed successfully Flashes Power on failed Note that the LED blinks briefly immediately after powering on the device On when firmware upgrade is in progress US DS White upstream downstream Flashes Once every second while scanning DS Once locked on DS flashes twice every second while registering the US On Locked to US and DS channels and registered OK Flashes When a firmware upgrade is in progress and POWER LED and ONLINE LEDs are ON solid Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 5 Ubee Interactive Understanding Specifications Standards and Firmware FRONT PANEL LED Color Description ONLINE White Flashes Obtaining an IP address and configuration file On Configuration completed successfully device is connected to the network Off Network connect failed WiFi White On WiFi is enabled Off WiFi is disabled WPS White If not used the LED is off When a user pushes the WPS button or triggers WPS via the BUTTON device s Web UI an LED on the top front of the device flashes for 4 minutes until a PIN is top of entered from the wireless client that wishe
75. orwarding gt Advanced gt Forwarding Create IPv4 Application Port Forwarding ST 21 69 25 ae Es EO ee 53 53 192 168 0 10 53 53 BOTH Yes Edit Remove 192 168 0 10 80 80 Yes Edit Remove 192 168 0 10 88 88 Yes Edit Remove 192 168 0 10 3074 3074 Yes Edit Remove 6 6 Using the Port Triggers Option Port Triggers define dynamic triggers to specific devices on the LAN This allows special applications that require specific port numbers with bi directional traffic to function properly Applications such as video conferencing voice gaming and some messaging program features may require these special settings Some services use a dedicated range of ports on the client side and a dedicated range of ports on the server side The difference between port forwarding and triggering is Port forwarding sets a rule to send a service to a single LAN IP address Port triggering defines two kinds of ports trigger port and target port The trigger port sends a service request from a LAN host to a specific destination port number The port the LAN host is required to listen to by the application is called the target port The server returns responses to these ports For example 1 John requests a file from the Real Audio server port 7070 Port 7070 is a trigger port and causes the device to record John s computer IP address The DDW365 associates John s computer IP address with the target port range of 6970 7170 Ube
76. r or other end user or from the waste stream Additionally reuse recovery and or recycling targets for the return and or collection of the packaging waste can be established For more information regarding collection and recovery of packaging and packaging waste within specific jurisdictions contact Ubee Interactive at www ubeeinteractive com Understanding Regulatory Statements The following regulatory statements apply to the DDW365 Industry North America Statement This device complies with RSS 210 of the Industry North America Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 2 Ubee Interactive 1 2 1 3 1 4 Understanding Connections and Applications Radiation Exposure Statement This device complies with FCC radiation exposure limits set forth for an uncontrolled environment This device should be installed and operated with a minimum distance of 20cm between the radiator amp your body This device has been designed to operate with an antenna having a maximum gain of 2 dBi This device must not be co located with or operating in conjunction with any other antenna or transmitter Understanding Connections and Applications The following diagram illustrates the general
77. ractive Using the Port Filtering Option 4 Enter the MAC address to block in the text box to the left of the Add MAC Address button 5 Click the Add MAC Address button The MAC address is displayed in the filtered MAC address list Field descriptions are listed below the screen example Status Basic Advanced Firewall Parental Control Wireless Logout Advanced MAC Filtering gt Advanced gt MAC Filtering MAC Filtering MAC Addresses example 01 23 45 67 89 AB Add MAC Address 00 15 d0 e1 ef 5a Addresses entered 1 20 Remove MAC Address Clear All Label Description MAC Addresses Defines the MAC address to block Enter the MAC address in the field Add MAC Address Adds the MAC address to the list of addresses to block Addresses entered n 20 Displays the MAC addresses to be blocked The number of MAC addresses entered is shown as 1 20 where 1 is the number of addresses in the list You can filter up to twenty MAC addresses at one time Remove MAC Address Deletes the selected MAC address from the list of addresses to be blocked Clear All Removes all MAC addresses from the list 6 4 Using the Port Filtering Option Use the Port Filtering option to configure port filters to block to all devices on the LAN Internet services that use the ports specified Steps To configure port filters 1 Click Advanced from the main menu 2 Click Port Filtering from the left side menu Field descriptions
78. ration File OK Security Enabled 645000000 0 9 QAM256 Hz dB 1 2 Hz dB 609000000 0 5 35 4 Hz dB 0 4 35 1 Hz dB 0 9 35 2 Hz dB 1 3 35 0 Hz dB 633000000 0 6 34 8 Hz dB 639000000 1 9 34 7 Hz dB 5120 Ksym sec 36000000 Hz 50 5 dBmV 5120 Ksym sec 29300000 Hz 50 3 dBmV 2560 Ksym sec 22400000 Hz 49 3 dBmV OKsymisec OHz 0 0 dBmv Current System Time Wed Jul 24 08 34 52 2013 Label Description Startup Procedure Procedure Status Comment Acquire Downstream Channel Displays the Downstream channel status and if the device has locked to a channel Connectivity State Displays connection status and if the DDW365 is operational Boot State Displays the status on boot up and if the device is operational Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 19 Ubee Interactive Label Using the Account Option Description Configuration File Provides the status and file name of the configuration file currently used by the DDW365 Security Downstream Bonded Channels Displays the status of the security settings enabled disabled Channel Numbers the downstream channels Lock Status Displays if the device has locked successfully to a downstream channel Modulation Displays the modulation method required for the downstream channel to lock on to by the device This method is determined by the service provider Channel ID Displays the down
79. rstanding the Wireless Menu Use the Wireless menu to configure a wireless network y J Topics See the following topics Using the Wireless Radio Option on page 63 Using the Primary Network Option on page 66 Using the Access Control Option on page 70 Using the Wi Fi Multimedia Option on page 72 Using the Bridging Option on page 75 Deploying and Troubleshooting the Wireless Network on page 76 o gt o o Steps To access the wireless menu 1 Access the Web interface Refer to Accessing the Web User Interface Locally on page 13 2 Click Wireless from the main menu 9 1 Using the Wireless Radio Option The Radio option is used to configure the wireless radio including channel number and bandwidth control Steps To configure wireless operations 1 Click Wireless from the main menu 2 Click Radio from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 63 Ubee Interactive Using the Wireless Radio Option Status Basic Advanced Firewall Parental Control Wireless Logout Wireless gt Wireless gt Radio Wireless Interfaces DDW3658C v Wireless Enabled Country Q1 802 11 Band 24Gnhz v Current 2 4 GHz 802 11 n mode Auto v 802 11 N Support Required Of v Bandwidth 20Mhz v Current 20MHz Sideband for Control Channel 40 Mhz only None Control Channel Auto v Current 1 Interference Level Acceptable Regu
80. s 2 aana 3 1 5 Understanding the Device Panels Connections and LEDS 4 1 6 Understanding Specifications Standards and Firmware aaaa saaana ranana 6 1 7 Understanding Default Values and Logins 0 000 ee 8 Installing the DDW365 lt c 4 o 6025 deeeeecee loves sGawi tees a eeeae ees 9 2 1 Setting Up and Connecting the DDW365 0 00 2 9 2 2 Connecting Devices to the Network 0 0 00 c eee ee ee 10 2 3 Troubleshooting the Installations lt 3 0 2 240vurs os se eit ek ee dou nee es se ged eh ess 12 Using the Web User Interface 00 000 e cece eee eee ees 13 3 1 Accessing the Web User Interface Locally 0 0 00 13 3 2 Logging Out of the WebuMernace os oicas peta oe ee eed waved ae loere ee sedeS eke se 14 Understanding the Status Menu 000 cece eee eee eee 16 4 1 Using the Software Option lt lt cs ae eee be ee Pathe ete ee eee eee Cee ee ee 16 4 2 Using the Connection Option v 03 aadeeece vs kes bee neted cease ees Pee rreri 18 4 3 Using the Account Option 2 2 0053 essa ek Rare eee SHEA hee eee See OS 20 4 4 Using the Diagnostics Option 05 o 044 be eh bbe S hose te eeere es ed2ebabe ds 21 4 5 Using the Client List Option 20 60 05 eee eee 24 4 6 Using the User Default Option 4556 298 05 eek os AAS Sek Ones ee eee ees 26 Understanding the Basic Menu 2000ee cece eee 27 Sl Using the Setup
81. s Cable Modem Subscriber User Guide October 2013 Ubee Interactive Understanding the Device Panels Connections and LEDs 1 5 2 Understanding the Device Connections The following table describes the connections on the device Item Description RESET Restores the settings of the device including wireless and custom gateway settings to factory defaults Use a pointed object to push down the recessed reset button To power cycle the device hold for less than 5 seconds To reset the device to factory defaults hold down for more than 5 seconds After the power LED turns off release the button USB Disabled by default If enabled by the service provider the USB port connects to USB devices such as flash drives or hard disk drives ETH1 Connects to Ethernet devices such as computers gaming consoles ETH2 and or routers hubs using an RJ45 cable Each ETH port on the ETH3 back panel of the device has an LED to indicate its status when an ETH4 Ethernet device is connected CABLE Connects to the power cable outlet with the cable provided by your service provider or a cable splitter connected to the cable outlet POWER Connects the cable to the device Use only the power cable provided with the DDW365 WPS Located on top of the device this button is used for the WiFi Protected Setup WPS method to connect a PIN protected WiFi device to the cable modem Refer to Understanding the Wireless Menu on page 63 for more inf
82. s Internet Explorer from your computer 2 Enter the following IP address in the address bar of the browser window and press the Enter key http 192 168 100 1 3 Enter the username and password in the authentication dialog box Standard User subscriber Web Interface Login Username user Password user Q A username and password are being requested by https 192 168 100 1 The site says Ubee User Name user Password esoo ar OK Cancel 4 Click OK The Status gt Software screen shown below displays software information Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 13 Ubee Interactive Logging Out of the Web Interface about the DDW365 ubee Cable Modem Status Basic Advanced Firewall Parental Control Wireless Logout Status Software Software IND gt Status gt Software Standard Specification Compliant DOCSIS 3 0 Hardware Version 3 13 4 Software Version 8 14 2009 Cable Modem MAC Address 84 4b f5 4b 48 8c Cable Modem Serial Number B6G3R11000005 CM certificate Installed System Up Time 0 days 00h 13m 48s Network Access Allowed Cable Modem IP Address 2012 Ubee Interactive All rights reserved 3 2 Logging Out of the Web Interface Log out when finished using the Web user interface Steps To log out of the user interface 1 Click Logout from the main menu Status Basic Advanced Firewall Parental Control Wireless
83. s the MAC addresses to be blocked The number of MAC addresses is shown as 0 32 where 0 is the number of addresses in the list You can add up to 32 MAC addresses at one time Remove MAC Address Removes the input host s MAC address Clear All Removes all of the input host s MAC addresses 6 8 Using the DMZ Host Option Use the DMZ Demilitarized Zone Host option to expose a host IP address to the WAN public Internet You can use this option when applications do not work with port triggers or other networking strategies Steps To set up a DMZ host 1 oo oF gt Connect a PC to an Ethernet port on the DDW365 Make sure both devices are powered on and functioning Connect a Home Gateway or other device you wish to be in the DMZ to an Ethernet port on the DDW365 Log in to the DDW365 Web user interface Click Advanced from the main menu Click DMZ Host from the left side menu Enter the IP address of the Home Gateway host device to be exposed to the WAN Test the device to ensure Internet access is available and the device is functional For Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 50 Ubee Interactive Using the DMZ Host Option example connect to the Internet from a PC connected to the Home Gateway Status Basic Advanced Firewall Parental Control Wireless Logout Advanced DMZ Host E gt Advanced gt DMZ Host DMZ Address 192 168 0 11 Apply DMZ Ho
84. s to connect for example a laptop computer After device a WiFi client attaches successfully the LED remains On for 5 minutes then turns Off REAR PANEL LED Color Description ETH1 Green On Green An Ethernet device is connected to the DDW365 at 1000 Mbps speeds Gigabit ETH2 Orange Ethernet ETH3 On Orange An Ethernet device is connected to the DDW365 at 10 100 Mbps speeds ETH4 Flashes in Green or Orange When data is being passed between the DDW365 and the connected device The Ethernet ports are used to connect Ethernet devices such as computers gaming consoles and or routers hubs to the DDW365 using RJ 45 cables Each Ethernet port on the back panel of the device has an LED to indicate its status when an Ethernet device is connected 1 6 Understanding Specifications Standards and Firmware The following list provides the features and specifications of the DDW365 Interfaces and Standards Cable F Connector female Q LAN 4 10 100 1000 Mbps RJ45 ports Q USB 1 USB 2 0 host port DOCSIS 3 0 certified OY DOCSIS 1 0 1 1 2 0 certified Q CE FCC Class B ENERGY STAR certified WiFi Alliance certified Downstream Frequency Range 88MHz 1002MHz Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 6 Ubee Interactive Understanding Specifications Standards and Firmware Modulation 64 256 QAM Channel Bandwidth 6 MHz Maximum Data Rate per Channe
85. ser Settings drop down menu To select an existing user choose the user from the User Settings drop down menu To activate the user check Enable To remove a user select the user from the drop down menu and click Remove User Password Defines the password for this user It is required when this user tries to access the Internet via the device Re Enter Password Confirms the password with the re entered password Trusted User Defines the selected user as a trusted user when enabled is checked The user is limited to timing and content when visiting the Internet as defined in the following fields Content Rule Selects from the pop up menu an existing content rule that defines what kind of Websites the user can visit or not White List Access Only Time Access Rule user Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 Selects the White List Access option If you have created a content rule that defines a black list and white list select the White List Access Only checkbox to force the DDW365 to execute the policy for the selected user Selects a defined time access rule to apply to the selected 57 Ubee Interactive Label Description Session Duration Allows you to enter a time in minutes for the user s session to expire When the session expires the user can log in again for the same session duration Inactivity Time Allows you to enter the time
86. ses in a network Using the Internet s set of protocols TCP IP each machine that can connect to the Internet needs a unique IP address For example when the service provider sets up computer users with a connection to the Internet an IP address is assigned to each machine DHCP lets the service provider distribute IP addresses and automatically sends a new IP address when a computer is plugged in to the high speed Internet network DHCP uses the concept of a lease or amount of time an IP address is valid for a computer Lease times can vary Ethernet A standard network protocol that specifies how data is placed on and retrieved from a common transmission medium It forms the underlying transport vehicle used by several upper level protocols including TCP IP HTTP and FTP Firewall A highly effective method to block unsolicited traffic from outside the connected computers in your gateway and local network Gateway A local device usually a router that connects hosts on a local network to other networks sometimes with different incompatible communication protocols The DDW365 is an example of a gateway Headend A main facility to process and distribute Internet communication signals Headend may also refer to cable television signals and power line communication facilities Internet Protocol IP The method or protocol by which data is sent from one computer to another on the Internet It is a standard set of rules proce
87. single identical password entered into wireless gateway and wireless client As long as the passwords match a client is granted access to the wireless LAN This is the default residential subscriber setting It is more secure than WPA PSK and uses AES encryption WPA WPA2 Encryption Sets WPA WPAZ2 encryption to AES or TKIP AES The default is AES WPA Pre Shared Key Displays the WPA key when Show Key is checked The encryption mechanisms for WPA and WPA PSK are the same except that WPA PSK uses a simple common password instead of user specific credentials Show Key Displays the pre shared key when checked RADIUS Server Defines the IP address of the RADIUS server if used RADIUS Port Defines a RADIUS port number when WPA or 802 1x network authentication is selected RADIUS Key Defines the RADIUS Key when WPA or 802 1x network authentication is selected Group Key Rotation Interval Ubee DDW365 Wireless Cable Modem Subscriber User Guide Allows the device to generate the best possible random group key and update all the key management capable stations periodically This field is set to 0 by default October 2013 68 Ubee Interactive Label Using the Primary Network Option Description WPA WPA2 Re auth Interval Sends a new group key to all clients at the specified interval for a wireless router if using WPA PSK key management or RADIUS server if using WPA key managem
88. ss Cable Modem Subscriber User Guide October 2013 67 Ubee Interactive Label Using the Primary Network Option Description AP Isolate Disabled by default When enabled it prevents wireless client stations from communicating with each other WPA Enables or disables the Wi Fi Protected Access WPA security protocol WPA is a subset of the IEEE 802 11i standard Key differences between WPA and WEP are user authentication and improved data encryption Setting WPA alone with a pre shared key requires a RADIUS or TACACS server for authentication This method is mostly used in large enterprise implementations WPA PSK Enables or disables WPA Pre Shared Key WPA PSK If you do not have an external RADIUS server use WPA PSK which requires a single identical password entered into wireless gateway and wireless client As long as the passwords match a client is granted access to the wireless LAN WPA2 Enables or disables WPA2 This advanced protocol is certified through Wi Fi Alliance s WPA2 program and implements the mandatory elements of 802 11i In particular it has an AES based algorithm CCMP that is considered fully secure Setting WPA2 alone with a pre shared key requires a RADIUS or TACACS server for authentication This method is mostly used in large enterprise implementations WPA2 PSK Enables or disables WPA2 PSK If you do not have an external RADIUS server use WPA2 PSK which requires a
89. ssigned to each access point The bounded time interval during which a station can send as many frames as possible as long as the transmission time does not extend past the maximum duration of the TXOP If a frame is too large to be transmitted in a single TXOP it should be fragmented into smaller frames Using TXOP reduces the problem of low rate stations gaining too much channel time in the legacy 802 11 DCF MAC A TXOP time interval of 0 means it is limited to a single MAC service data unit MSDU or MAC management protocol data unit MMPDU EA Note WMM may need to be disabled to avoid throughput impacts to other wireless devices Steps To configure the multimedia wireless option 1 Click Wireless from the main menu 2 Click WMM Wi Fi Multimedia from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 73 Ubee Interactive Status Basic Advanced Firewall Wireless Using the Wi Fi Multimedia Option Parental Control Wireless Logout 9 gt Wireless gt WMM WMM Support On v No Acknowledgement Off v Power Save Support On v Label Apply 15 3 15 7 ACME 2 manor i Ei B gg lt lt o a Nw g Ga wl a a a 8 gt 28 NIIN INIIN olol wl w Balas Nhe yl o llollol o Description WMM Support Enables On or disables Off WMM support No Acknowledgement
90. st Label Description DMZ Address Defines the IP address of the host to be exposed Apply Saves changes Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 51 7 1 Understanding the Firewall Menu Use these instructions to configure the DDW365 firewall settings to control what types of traffic are allowed on your network The firewall can block certain Web oriented cookies Java scripts and pop up windows It is highly recommended the Firewall is left enabled at all times to protect against denial of service DoS attacks Refer to Using the Basic Option on page 52 to block Internet access to specific sites Note Firewall menu options are not available when the device is in Bridge mode Topics See the following topics Using the Basic Option on page 52 Using the Local Log Option on page 53 Using the Remote Log Option on page 54 Steps To access the firewall menu 1 Access the Web user interface Refer to Accessing the Web User Interface Locally on page 13 2 Click Firewall from the main menu Using the Basic Option Use the Basic option to filter Web content to block certain Web oriented cookies Java scripts and pop up windows Steps To filter Web content 1 Click Firewall from the main menu 2 Click Basic from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 52 Ubee Interactive
91. stream channel ID Frequency Displays the downstream channel frequency on which the device is scanning Power Displays the receiver power level in decibel millivolts dBmV after ranging process SNR Displays the signal to noise ratio the desired signal level to the background noise level Correctables Displays the quantity of codewords which are correctable Uncorrectables Displays the quantity of codewords which are not correctable Upstream Bonded Channels Channel Lock Status US Channel Type Numbers the upstream channels Displays if the DDW365 has locked successfully to an upstream channel Displays the channel type Channel ID Displays the current upstream channel ID Symbol Rate Displays the symbol rate in 1000 symbols per second Frequency Displays the current upstream frequency in hertz Power Displays the current upstream transmit power in decibel millivolts dBmV CM IP Address Displays the DDW365 s IP address Duration Displays the time the device has been active Expires 4 3 Using the Account Option Displays when the cable modem s certificate expires Use the Account option to change the Admin password and the User username and passwords Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 20 Ubee Interactive Using the Diagnostics Option Steps To reset the DDW365 s usernames and passwords 1 Click Status
92. support IPSec PPTP TACACS or RADIUS authentication Device Management gt o gt gt Supports IEEE 802 11e Wi Fi Multimedia WMM and UAPSD power savings DOCSIS Web Based and XML Configuration Telnet SSH remote management Firmware upgrade via TFTP Configuration backup and restore SNMP support TR 069 capable Physical and Environmental Dimensions 220mm 8 625 W x 220mm 8 625 H x 42mm 1 625 D Weight 825g 1 8 Ibs Contains internal PSU Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 7 Ubee Interactive 1 7 o gt Understanding Default Values and Logins Input 90 120VAC 50 60Hz Output 12V 2 17A Operating Temperature 0 C 40 C 32 F 104 F Humidity 5 90 non condensing Understanding Default Values and Logins The DDW365 is pre configured with the default parameters for Time Warner Cable Local Port Address 192 168 100 1 Web Interface http 192 168 100 1 Operation Mode NAT Mode Subnet Mask 255 255 255 0 Wireless Defaults gt Primary SSID subscriber managed DDW365 plus the last 2 characters of the MAC address with the letters entered in UPPER case Example DDW3658C Ifthe subscriber changes the SSID the device does not revert to this default SSID when the device is reset except when a manual reset is performed through the Web UI The MAC address can be found on the device labe
93. t User Default Allows you to restore factory defaults to the Firewall and Content Filter Restore User Defaults 3 e User Default Yes No Allows you to reset the system Reset The System Apply Label Description Restore User Defaults Restores settings to factory defaults Select Yes then Apply to restore the device to the default Firewall and Parental Control Content Filter settings This operation does not require a reset power cycle of the device Reset The System Resets the system Select Yes to power cycle the device When you select Apply you will be notified that the device has been reset Click RELOAD The Login screen will then appear Apply Applies the options selected on this screen Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 26 5 Understanding the Basic Menu Basic gateway options provide the majority of configuration for the device including WAN IP addresses LAN IP addresses and DHCP Advanced gateway options provide settings like MAC filtering and port forwarding C4 Topics See the following topics Using the Setup Option on page 27 Using the DHCP Option on page 29 Using the DDNS Option on page 31 Using the Backup Option on page 32 Using the Time Option on page 35 Steps To access the basic menu 1 Access the Web user interface Refer to Accessing the Web User Interface Locally on page 13 2 Click Basic from the main menu 5 1 Us
94. tation fo Interval WPA WPA2 Boo Re auth Interval WEP Encryption Disabled Shared Key EIA Authentication 802 1x EER Authentication NetworkKey i NetworkKey2 NetworkKey3 Network Key 4 Current Network CEA Key 3 PassPhrase Generate WEP Keys Apply Label Primary Network Using the Primary Network Option 5 gt Wireless gt Primary Network Automatic Security Configuration WPS v WPS Config State Configured The physical Dutton on the AP will Provision wireless clients using Wi Fi Protected Setup WPS Device Name UbeeAP WPS Setup AP UUID 960cd2ce7a4311f444977d711bb007f0 PIN 32876949 Generate AP PIN WPS Add Client Add a client Add Client PIN Authorized Client MAC Description Enables or disables the primary network Network Name SSID Defines the primary network name SSID to which client devices connect The default SSID is DDW365 plus the last 2 characters of the MAC address with the letters entered in UPPER case Closed Network Hides the selected SSID when enabled so it is not visible to wireless clients unless manually set up on the client If disabled the SSID is visible Closed Network is disabled by default to allow broadcasting of the primary network name SSID Refer to Enabling a Closed Network on the Primary Network on page 70 to set up a closed network Note WPS must be disabled before Closed Network can be enabled Ubee DDW365 Wirele
95. the Parental Control link from the top of the screen Using the Parental Control User Setup Option The User Setup option allows you to configure which user accounts can or cannot connect to your wireless or wired network and the parameters of each connection Steps To configure user accounts 1 Click the Parental Control link from the top of the screen 2 Click User Setup from the left side of the screen The User Setup fields are explained following the screen example Note To enable Parental Control refer to Using the Basic Option on page 58 Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 56 Ubee Interactive Status Basic Advanced Parental Control User Setup Firewall Porenta Control Wireless User Setup User Configuration User Add User lUserSettings Re Enter Password sence Trusted User __ Enable Content Rule _ White List Access Only No rule set v nt Rule Access Rule Session Duration i440 min Inactivity time 60 min prey ee Ee Trusted Computers Optionally the user profile displayed above can be assigned J gt Parental Control gt User Setup to a computer to bypass the Parental Control login on that computer 00 00 2 00 700 00 00 Add No Trusted Computers Label Description Add User Defines user accounts Remove User To add a new user type in the user name and click Add Enable User The user then becomes selectable in the U
96. the device CM certificate Indicates if the cable modem certificate is installed Status System Up Time Displays how long the device has been connected Network Access Defines if network access is enabled When enabled the user is allowed to access the network Cable Modem IP Address Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 Displays the IP address for the cable modem 17 Ubee Interactive Using the Connection Option 4 2 Using the Connection Option The Connection screen displays information about the device s connection status and downstream and upstream channel bonding statistics Downstream displays detailed information on the network traffic from the service provider to the local computer downstream channels Upstream displays detailed information on the network traffic from the computer to the remote destination upstream channels Steps To view connection information 1 Click Status from the main menu 2 Click Connection from the left side menu Field descriptions are listed below the screen example Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 18 Ubee Interactive Using the Connection Option Status Basic Advanced Firewall Parental Control Wireless Logout Status Connection EIS gt Status gt Connection Acquire Downstream Channel 645000000 Hz Locked Connectivity State OK Operational Boot State Configu
97. tion and management of the device QO Defines all relevant device compliance standards and physical specifications Pi Topics 1 1 See the following topics Understanding Safety and Regulatory Information on page 1 Understanding Connections and Applications on page 3 Requesting Support on page 3 Checking Device Package Components on page 3 Understanding the Device Panels Connections and LEDs on page 4 Understanding Specifications Standards and Firmware on page 6 Ooocvooo so Understanding Default Values and Logins on page 8 Understanding Safety and Regulatory Information Use the following information to better understand safety and regulatory standards to install maintain and use the DDW365 Wireless Cable Modem Understanding Safety installing and maintaining the DDW365 Read all safety instructions in this guide before attempting to unpack install operate or connect power to this product Follow all instruction labels on the device itself Comply with the following safety guidelines for proper operation of the device WARNING The following information provides safety guidelines for anyone Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 Ubee Interactive Understanding Safety and Regulatory Information injury To prevent fire or shock hazard do not expose the unit to rain and moisture or install this product near water Never spill any form of liquid on or into this product Do not
98. tions Refer to Understanding LED Behavior on page 5 for more information Open a Web browser and go to any Web site to validate network Internet connectivity for example http www wikipedia org If the connected device is a gaming console perform any online task supported by the console for example log into the gaming server play an online game download content Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 10 Ubee Interactive Connecting Devices to the Network KA Note Refer to Troubleshooting the Installation on page 12 for troubleshooting information 2 2 2 Connecting a Wireless Device Use the following steps to connect a wireless device to the DDW365 for example a laptop computer Default values are shown in the steps below Some regions may change default values using the DDW365 or XML configuration file Steps To connect a wireless device to the DDW365 1 Access the wireless networking menu on your wireless device On a Windows computer for example double click the Wireless Network Connection icon in the system tray lower right side of the Windows desktop 2 Click View Wireless Networks The device is shipped with a default SSID The SSID is the name of the wireless network broadcast from the device so that wireless clients can connect to it Double click your SSID in the wireless networks window The default SSID subscriber managed DDW365 plus the last 2 c
99. wireless broadcast channel refer to Using the Wireless Radio Option on page 63 The following diagram displays the channels available in the Americas Each available channel is 22MHz wide Since channels overlap it is best to choose channels that have the least overlap typically 1 6 and 11 in the Americas and 1 5 9 and 13 in Europe Overlapping channels can cause wireless network performance issues 1 2 3 a 5 6 7 8 9 10 m 12 13 14 Channel 2 412 2 417 2 422 2 427 2 432 2 437 2 442 2 447 2 452 2 457 2 462 2 467 2 472 2 484 Center Frequency Source Wikipedia org and IEEE article IEEE 802 11n 2009 Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 79 10 Glossary This chapter defines terms used in this guide and in the industry Broadcast A packet sent to all devices on a network Cable Modem Termination System CMTS Typically located in the cable company s headend the CMTS is equipment that provides high speed data services to subscribers such as cable Internet and Voice over IP VoIP Channel Bonding A computer networking configuration where two or more network interfaces are combined on a host computer for redundancy or increased throughput Data is transmitted over these channels as if they are one channel Customer Premises Equipment CPE Equipment such as telephones routers and modems located at a user s location to enable access to communication services Default Gateway The routing

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