TruPortal™ Release Notes
Contents
1. Known Issues This section describes the known limitations for TruPortal v 1 6 SP1 TruPortal User Interface Software Issues Avoid adding card formats that have the same number of bits as an existing card format For example if a 26 bit Wiegand card format and a 26 bit raw card format are both active the system may not function properly If the state of an input configured as Normally Closed Supervised is changed from Tamper to Active the TruPortal system logs an Input Inactive event followed by an Input Active event 1510 Release Note TruPortal 1 6 SP1 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved Release Note TruPortal 1 6 SP1 If the System Controller sends automated email initiated by an action trigger or scheduled backup and is configured for DHCP but did not have a network connection when it was powered on or rebooted the email subject and body will show 0 0 0 0 as the System Controller IP address Connect the System Controller to a network and reboot it to resolve this issue 1724 After a report is generated the Generating reports notification may continue to appear and the main User Interface may appear dimmed if the local client workstation is running too many processes and or is low on memory Close the browser window to end the session close open programs that are not needed lo2. Generic 32 analog Provides immediate support for future TruVision DVR releases To download the latest firmware revisions for TruVision devices visit www interlogix com New Features and Updates TruPortal 1 6 SP1 includes the following new features Panel security improvements o Firmware files are protected with digital signatures which guarantee the authenticity of the firmware package used for upgrade Release Note TruPortal 1 6 SP1 3 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved o The option for enabling SSH access has been removed from user interface SSH access is still possible for troubleshooting purposes but requires a special license generated and used exclusively by Technical Support Improved startup time for the panel Panel startup time panels with large databases loaded greater than 1000 credentials has been reduced significantly Localization Updates o Corrections were made to translated online help o Translations of the error message Invalid credentials on device connect were corrected for all languages Resolved Issues The following issues have been resolved for TruPortal v 1 6 SP1 Drifting of the internal clock greater than 10 seconds per day on TruPortal panels Exiting from the PanelUpgradeWizard application while upgrading from 1 5 to 1 6 could cause TruPortal panel
3. TruPortal User Interface including monitoring action triggers lock unlock doors but does not support configuration related capabilities such as the Devices screen Screen layouts are based on the TruPortal User Interface but are not identical adjustments were made to adapt the User Interface to mobile devices To log into the app type the IP address of the System Controller on the Login screen or select an IP address from a list of previously connected System Controllers Type a Username and Password and then tap Login To remain logged in and return to the last screen used while switching to other apps turn on the Remember me option To log out close the app A logout interval can also be configured on the More screen Note Full scale online help is not included with TruPortal mobile apps For complete product details refer to the online help in the TruPortal User Interface or the TruPortal Software User Guide provided on the TruPortal DVD instead Functionality differences between the TruPortal Android app and the TruPortal User Interface include Frequently referenced objects such as doors inputs and outputs can be saved to a Favorites list and accessed from the Home screen The app version and release date are displayed on the More gt Settings screen The More gt Settings screen can be used to add up five IP addresses for different System Controllers If email is configured on the device users can email events and reports i
4. a Connection Lost error message and be logged out If the user tries to log in again a message appears to indicate that the username or password was not found 734 If an open circuit door controller input point configured as Normally Closed is changed to Normally Open the TruPortal system logs an unexpected Input Active event before the Input Inactive event If an open circuit I O expander controller input point configured as Normally Closed is changed to Normally Open no expected Input Inactive event is logged 737 The TruPortal system logs events associated with exit readers when the Reset Factory Settings feature is used even though the default door configuration is for entry only readers The device name for these events will be blank 761 Although operator role changes should take effect immediately the person whose role changed must log out of TruPortal and then log in again to ensure that updated permissions are applied 775 821 When the System Controller is powered only by a battery and voltage drops below 10 2 V the board switches off until the main AC DC power is restored 771 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved If the Only show selected option is enabled on the Access Management gt Access Levels or Access Management gt Reader Groups page and another user changes
5. a selected item on a remote client workstation the local client workstation does not reflect the change To resolve this issue clear and then check the Only show selected check box Or switch to another record and then return to the original record 776 If the date or time on a DVR is changed log out of TruPortal close the browser restart the browser and log in again to play back the correct video clip from the DVR on the Events page 827 If the TVR30 or TVR31 web application is launched from the DVR configuration page and the Cancel option is clicked on the TVR login page the TVR and TruPortal browser windows will both close 864 If the Single Step Reverse control is used while viewing recorded video from a TVR30 or TVR31 at 16x or 32x speeds the video time stamp will display an incorrect value Click Play or Pause to restore the correct time stamp 866 A reader that is defined in the TruPortal User Interface and then deleted may continue to grant access if it is still physically connected to the system All readers deleted in the TruPortal User Interface should be physically disconnected 875 The Playback Date Time setting on the Video screen may not work in some instances and needs to be reapplied in order to take effect 1696 TruPortal Import Export Wizard Issues The Import Export Wizard will only report the first validation error it detects for a given record in a CSV file even though the record may have multiple
6. errors 795 IPSDC Issues IMPORTANT IPSDCs require a highly reliable always on TCP IP connection Connections such as a residential digital subscriber lines DSLs are not recommended Each IPSDC must be able to connect to port 7000 of the System Controller If an IPSDC and the System Controller are on different sides of a firewall configure the firewall so that the IPSDC can establish the required connection with the System Controller This typically involves port forwarding The Integrated Configuration Tool ICT interface was updated to remove the Apply and Restart Application buttons and rename the Restart Controller button to Reset Controller To accept configuration changes made to an IPSDC in the ICT click Save and then Reset Controller Available Lanquages The TruPortal User Interface is available in the following languages e German de DE US English en US e Italian it IT Brazilian Portuguese pt BR e Simplified Chinese zh CHS Dutch nl NL e Spanish Modern Sort es ES Finnish fi Fl e Swedish sv SE French fr FR e Turkish tr TR TruPortal Mobile Apps Mobile versions of the TruPortal User Interface are available via iTunes and the Apple App Store for use on i0S7 devices including iPad 2 or later iPhone 4 or later and fifth generation iPod touch or later A TruPortal app is also available in the Google Play store for Android phones that support Android 2 3 or later Release Note TruP
7. 5 interlogix RELEASE NOTE TruPortal Release Notes 461057001C Release Date 7 6 2015 Revision 04 00 Contents WPOCU CTOs sicai 3s istaveis edeeavedasaeieed ed Geas loasaentcncdeeee aeaa anada dieregeeeuaesdedinntgacesvieeedcatesds tues aa aaan adaa 1 Client Workstation Requirements cccccccceececeeeeeceeeeeeaeeceeeeeeaeeeeaaeseeaaeseeeeecaaeeeeaaeseeaeeseaeeeseaeseeaaesseeeeseaeeesaesseaeeseneeesaees 1 New Features and Date aeiia rne anaE A SAES S AS AE E E 3 Resolved SSUES uscirne iaden aeda eaid aaa iae iaraa aaaeaii aaa arada d aaide dane diaaa 4 IKMOW IN ISSUES iriran a a a Ea aa a aa a ai aa aaa aaa aa iaai 4 AVallable Languages creerii enrian er ap iE EE EENE EEEE SEA EEE EAEE RESE ENEE 6 EruPortal Mobile APPS ecricncnanraniainin in dan A dit iii AA 6 Contact IM omnatiON serieuse nainen a e eaaa i eaid ade a iiaii 10 Introduction TruPortal is an IP appliance based access control system that is integrated with the TruVision line of video products Designed for the over the counter market this solution is also ideal for small to medium sized commercial buildings The easy to install system features a browser based interface that does not require specialized training additional software or licensing Plus companion iPad iPhone and Android apps enable users to remotely monitor system activity and perform basic administrative tasks such as adding or deleting users Client Workstation Requirements This s
8. Portal iPad app includes the majority of the functionality available in the TruPortal User Interface including the ability to configure devices Screen layouts are based on the TruPortal User Interface but are not identical adjustments were made to adapt the TruPortal User Interface to mobile devices To log into the app type the IP address of the System Controller on the Login screen or select an IP address from a list of previously connected System Controllers Type a Username and Password and then tap Login To remain logged in and return to the last screen used while switching to other apps turn on the Remember me option The Logout and Home buttons function as follows Logout terminates the connection to the System Controller Login is required upon restart and all data must be reloaded Home closes the app App login is required upon restart but data does not need to be reloaded Note Full scale online help is not included with TruPortal mobile apps For complete product details refer to the online help in the TruPortal User Interface or the TruPortal Software User Guide provided on the TruPortal DVD instead Functionality differences between the TruPortal iPad app and the TruPortal User Interface include If email is configured on the device users can email events CSV format and reports HTML format Copy paste functionality is supported A general search is supported on the Access Management gt Persons screen but searchin
9. bout the sixth credential can still be added Click Cancel to exit the wizard 530 If data is changed on the System Settings gt Date and Time or System Settings gt Security pages from two client workstations within the same one minute interval an error message will appear on the last client workstation that was updated Click the Objects Have Changed warning which may take up to one minute to appear to refresh the page 649 TruPortal is designed to prevent duplicate names but it is possible to have two records with the same name but different letter case settings i e upper and lower case if added within the same one minute interval on two client workstations To avoid this problem do not create new records on multiple client workstations at the same time 693 When updating the configuration of a device on the System Administration gt Devices page the device may appear to be momentarily offline in TruPortal This situation should resolve itself when the user interface refreshes otherwise log out of TruPortal and then log in again 694 717 Changes made on the User Defined Fields tab of the System Administration gt System Settings page will not appear on the Access Management gt Persons page immediately Log out and then log in again to see the latest information 715 When a user account is deactivated on the Access Management gt Persons page for a user that is currently logged into TruPortal the user will receive
10. ection addresses requirements for client workstations running the web based TruPortal User Interface Minimum Windows Computer Hardware Recommendations The computer industry is constantly improving product performance and configurations while reducing cost to the customer As a result hardware specifications for TruPortal client workstations are listed below based on what is currently commercially available These specifications are meant to serve as guidelines only TruPortal will perform to varying degrees on lesser or more robust computers depending on whether or not it will be used to display video TruPortal software will load on a client workstation with the following hardware specifications e Intel Pentium 4 2 8 GHz processor e 1GBRAM e 512 MB video card e 1 GB free disk space e 10 100 Ethernet network interface card NIC 1280 x 1024 screen resolution Note If planning to display video via the TruPortal User Interface refer to the Expected Performance metrics in the TruVision Navigator User Manual available on www nterlogix com to determine hardware needs for optimal video performance Release Note TruPortal 1 6 SP1 1 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved System Requirements A client workstation used to access the browser based TruPortal User Interface requires the following system compone
11. esktop mode Mozilla Firefox 32 Does not support TruPortal with video 2 Release Note TruPortal 1 6 SP1 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved Supported Mobile Devices TruPortal mobile applications can be used on the devices listed below Table 3 Supported Mobile Devices Device Operating System Version iPhone iOS 7 x or later iPad iOS 7 x or later Android v2 3 or later Supported DVRs NVRs TruPortal supports the following TruVision Digital Video Recorders DVRs and Network Video Recorders NVRs Table 4 Supported DVRs NVRs Device Minimum Firmware Revision of Cameras Supported Notes TVN 10 1 0 16 IP TVN 20 3 2 a build 140321 16 IP TVN 21 2 1 a build 140225 16 IP TVN 50 2 1 a build 140225 32 IP TVR 10 2 5 build 110219 4 analog Does not support time synchronization with a Network Time Protocol NTP server TVR 11 2 1 a build 130801 4 analog TVR 11 C 1 0 n 4 analog TVR 12 1 0 g build 140509 4 analog TVR 30 031J 028B 0676 8000 16 analog Available in the United States only TVR 31 031F 028A 0676 8000 16 analog Available in the United States only TVR 41 3 0 c build 131213 16 analog TVR 42 1 1 a build 140315 16 analog TVR 60 4 7 a build 140321 32 16 analog 16 IP TVN Generic 32 IP Provides immediate support for future TruVision NVR releases TVR
12. g by specific fields is not supported Person photos can be uploaded from the Camera Roll There are two ways to access the TruVision app from within the TruPortal mobile app o To display live video tap the Play Video button on the Home screen o To display event related video tap a camera icon on the Events gt Details screen Only the following screens support the Copy function found in the TruPortal User Interface Copy is annotated as Clone o Access Management gt Access levels 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved Access Management gt Schedules Access Management gt Holidays Access Management gt Reader Groups System Administration gt Distribution Lists 20 Oo Oo The language in which events are backed up can be changed on the System Information tab of the System Administration gt System Settings screen The following functions are not supported on the TruPortal iPad app Wizards Adding video layouts Firmware updates Saving exported data locally Certificate management Scanning for hardware changes TruPortal iPhone App The TruPortal iPhone app provides access to the most common command and control functionality for access control that is available in the TruPortal User Interface including monitoring action triggers lock unlock doors but does not support configurat
13. g in again and try to generate the report 1646 Multiple changes made to a video layout on the Monitoring gt Video page may not appear in the TruPortal User Interface immediately Log out and then log back in to see the latest data 1663 If updated device information does not appear on the Events page after deleting and adding devices restart the System Controller by clicking Reboot Controller on the System Administration gt Devices page 1877 Permission to change the Encrypt IPSDCU Communications option on the Security tab of the System Administration gt System Seitings page is controlled by the System Options feature not the Security feature as configured on the System Administration gt Operator Roles page 1920 Video on the Events page may blackout when using the Single Step Forward or Single Step Reverse control to view recorded video from a TVR 30 or TVR 31 Click any video monitoring control to restore video 143 If TruPortal is close to its maximum hardware capacity using the Scan for Hardware Changes button on the System Administration gt Devices page may not find all connected devices Run the scan again to find all devices Alternatively add undetected devices by using the Add button on the System Administration gt Devices page 484 If a sixth credential is added to a Person record via the Credential Wizard an error message indicates that the maximum number of credentials five was reached but details a
14. ion related capabilities such as the Devices screen Screen layouts are based on the TruPortal User Interface but are not identical adjustments were made to adapt the User Interface to mobile devices To log into the app type the IP address of the System Controller on the Login screen or select an IP address from a list of previously connected System Controllers Type a Username and Password and then tap Login To remain logged in and return to the last screen used while switching to other apps turn on the Remember me option To log out close the app A logout interval can also be configured on the More screen Note Full scale online help is not included with TruPortal mobile apps For complete product details refer to the online help in the TruPortal User Interface or the TruPortal Software User Guide provided on the TruPortal DVD instead Functionality differences between the TruPortal iPhone app and the TruPortal User Interface include Frequently referenced objects such as doors inputs and outputs can be saved to a Favorites list and accessed from the Home screen The app version and release date are displayed on the More gt About screen The More gt Settings screen can be used to add up five IP addresses for different System Controllers If email is configured on the device users can email events and reports in CSV format Reports and events can only be exported in HTML format To sort events on the Events screen in ascendi
15. malfunction Sorting by date in Reports functions incorrectly Roll Call report generation could suspend activity on the panel when a large database is used Even in unique PIN mode duplicate PINs were created by using varying numbers of leading zeros in the PIN Changing to unique PIN mode in a system with 10 000 credentials and 4 digit PIN length was not handled properly TP ADD 1DIP door controllers may not return to the online state in cases of intermittent network problems when more than eight TP ADD 1DIP modules are connected to one panel Note IP door controller device firmware must be updated to version 1 2 47 to utilize this fix Video Integration The following video integration issues have been resolved for TruPortal v 1 6 SP1 The playback speed on the Monitoring gt Video page for video recorded on TruVision DVRs for example TVR 10 TVR 11 TVN 21 might appear as 1x even though the playback speed was really 2x The TVR 31 Loading message requires a second login to be shown in the correct language Video playback may stop when the play button is clicked for the TVN 50 or TVN 21 If a TVR 31 was added as both a TVR 10 and a TVR 31 in the Flex UI video could be played successfully for the TVR 10 camera in the Video screen If the TVR 10 password is changed to empty on the Devices screen the Video screen does not display an error message The Chinese translation for the error Couldn t connect to at was not readable
16. n CSV format Reports can only be displayed in HTML format To sort events on the Events screen in ascending or descending order select a value in the Sort by drop down list box The following functions are not supported in the TruPortal Android app Wizards Device configuration Use the TruPortal iPad app or the TruPortal User Interface instead Release Note TruPortal 1 6 SP1 9 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved Adding video layouts Configuration of access levels areas card formats credentials email lists holiday groups network shares operator roles user accounts or schedules must be done from the TruPortal iPad app or the TruPortal User Interface Firmware updates Exporting reports and events Saving exported data locally Security certificate management Scanning for hardware changes Managing Persons Contact Information www interlogix com Customer support www interlogix com support 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved 10 Release Note TruPortal 1 6 SP1 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved
17. ng or descending order select a value in the Sort by drop down list box Person photos can be uploaded from the Camera Roll There are two ways to access the TruVision app from within the TruPortal app o To display live video tap Play Video on the Home screen o To display event related video tap a camera icon on the Events gt Details screen 8 Release Note TruPortal 1 6 SP1 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved The following functions are not supported on the TruPortal iPhone app Wizards Device configuration Use the TruPortal iPad app or the TruPortal User Interface instead Adding video layouts Configuration of access levels areas card formats credentials email lists holiday groups network shares operator roles user accounts or schedules must be done from the TruPortal iPad app or the TruPortal User Interface Firmware updates Saving exported data locally Security certificate management Managing Persons Scanning for hardware changes Note When specific areas AND specific readers are used as filters for a Roll Call report incorrect data will be returned Specify either areas OR reports and generate the report again 1541 TruPortal Android App The TruPortal Android app provides access to the most common command and control functionality for access control that is available in the
18. nts depending on which features are in use Table 1 System Requirements Windows 7 32 bit SP1 or 64 bit Macintosh Bonjour Microsoft Adobe Flash Feature Windows 8 64 bit Operating System Print NET 4 5 Plug In Classic v10 9 Services Framework 14 0 0 145 Installati n Yes No Yes Yes N A Wizard Import Export Yes No N A Yes NA Wizard Upgrade Wizard Yes No N A Yes N A TruPortal User Interface without Yes Yes N A N A Yes video capability TruPortal User Interface with Yes No N A Yes Yes video capability TruPortal Migration to Yes No No N A N A OnGuard Wizard Supported Internet Browsers The TruPortal User Interface supports the browsers listed below To display video on the Events and Monitoring gt Video pages use Microsoft Internet Explorer Table 2 Supported Internet Browsers Browser Notes Apple Safari 7 0 5 For use with Macintosh Operating System X Mountain Lion or later Does not support TruPortal with video or secure HTTPS connections Disable HTTPS security in TruPortal before use with Safari via the Installation Wizard or the Network Configuration tab on the System Administration gt System Settings page in the TruPortal User Interface Google Chrome 37 Does not support TruPortal with video Microsoft Internet Explorer 9 10 or 11 RECOMMENDED if using TruPortal to display video ActiveX controls must be enabled to display video For 64 bit Windows 8 Classic systems not Metro use IE 10 in D
19. ortal 1 6 SP1 2015 United Technologies Corporation Interlogix is part of UTC Building amp Industrial Systems a unit of United Technologies Corporation All rights reserved Important Notes 1 Not compatible with TruPortal v1 5 firmware You must upgrade your System Controller to v1 6 firmware to use this version of the App 2 Video integration requires TruVision Mobile v1 3 or later Note the following details about TruPortal mobile apps Mobile apps can be used to view live and event related video via the TruVision Mobile app which is also available from iTunes the App Store and Google Play Mobile apps only support secure HTTPS connections between mobile devices and the System Controller If the Enable HTTPS Connection check box is cleared on the Network Configuration tab of the System Administration gt System Settings page the mobile Apps will not be able to connect to the System Controller To conserve battery life the polling rate for mobile devices is slower than the polling rate for the TruPortal User Interface Therefore the status of a door that is unlocked or opened for only a brief period e g five seconds may not be reflected in the mobile apps However any status that persists for more than 10 seconds will be correctly reflected in the mobile apps after a brief delay TruPortal mobile apps include all currently available languages by default TruPortal iPad App Release Note TruPortal 1 6 SP1 The Tru
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