User Manual for NETBOX® TELEVIZE
Contents
1. 220V NETBOX When wiring the switch part of our supply you need to follow these steps Plug any port of the switch for example no 1 into the NETBOX outlet cable Subsequently plug all your devices into the other ports To wire the STB it is often neccessary to use a longer UTP cable than is normally supplied you can get it in various lengths at our Customer center Into one switch no more than one PC with internet access can be connected other PCs connected to the swich can access only the NETBOX network If you need to connect more than one PC with internet access then you have to use a HAG f you have done everything in the chapter Setting up Connection with the NETBOX Network correctly then continue with the chapter Activate STB 2 3 Activate STB Activation of the STB is only possible if the STB has been wired correctly as decribed in chapter 2 2 Connecting STB The activation process is displayed on a connected television device via indicators having a shape of five dots or circles The circles have different colors based on the status of their activation phase gray the phase has not started yet green the phase has been completed sucessfully yellow the phase is still running red the phase has finished with an error STB Activation Phases 1 The first circle indicates the assignment of IP parameters green STB has rec2. Support for IGMP immediately leave Correct IP multicast leakage Ability to assign all devices connected via DHCP the same domain they received from the DHCP server Support for QoS When activating the STB in such a configuration the main cause of any problems can usually be assigned to the HAG The service operator cannot solve the HAG problem and is unable to accept any possible later complaints 4 2 What kind of codec is used to compress the television stream It is an MPEG2 compression 4 3 I notice a short delay in time when changing the programmes is it normal Yes common delay is about 2 or 3 seconds 4 4 Does the IPTV have any delay in time when compared to classic analogue terrestrial telecasting As with all digital telecasting the NETBOX TELEVIE is delayed in time when compared to terrestrial telecasting The delay is 2 seconds at maximum 4 5 How big is the IPTV data stream One stream has a dataflow of 5 7 Mbps 4 6 Does watching the IPTV affect the running of other NETBOX services at the same time In some cases yes If a user has an Internet connection with speed higher than 8 Mbps then when watching the IPTV at the same time slower data transmission by download may be observed In the NETBOX network the IPTV service has a higher priority than the Internet connection service If the STB is connected correctly then the IPTV service does not affect the voice services that are on t
3. C NETBOX 1 Definition of Basic Terms Info Pages Smart Connection Online SCO represents a website portal for users connected to the NETBOX network The Info pages can be found at https sco netbox cz IPTV is a service that enables TV transmission over the NETBOX network VoD video on demand is a service enabling video on demand in the NETBOX network IP multicast is a part of an IP protocol and serves for more directional data transmission Multicast stream often named just stream is a data stream transmitting image and sound data of a particular TV or radio program to the user The data stream is unidirectional from the user s point of view it is downloading VoIP is a service ensuring telephone data transmission over the NETBOX network Home Access Gateway HAG is a device that separates users home network from the NETBOX access network From a technical point of view the HAG is an L3 device router containing a firewall with IP address compilance NAT If the device supports voice services VoIP as well then it can be also called a voice gateway An example of a voice gateway our company supplies is the Linksys RTP300 IP phone is a phone that supports just VoIP ATA analog telephone adapter is a device transfering VoIP to access a common phone device An example of an ATA our company supplies is the Linksys PAP2T Switch is a device that splits the NETBOX network access into a varie
4. e accessibe only after entering a valid Parental control PIN This function can be used for an unlimited number of programmes while the PIN remains the same for all of them 3 4 VoD Services NETBOX VoD watching films from the virtual NETBOX film collection library HBO Digital watching films from the HBO film collection library whose content is updated on a regular basis Videorecorder personal virtual videorecorder Service launch on commercial basis is still under construction 3 5 Shopping It is possible to use the STB to shop for any amount of NETBOX goods or services such as VoD To get the authorization for shopping you need to use your Shopping PIN 3 6 Language Setting The function allows you to change the language version of those programmes that are multilingual The function is only available with those TV channels whose providers have this feature Customer Center NETBOX Kubi kova 8 635 00 Brno Bystrc MAX Centrum Opening hours Mo Fri 8 30 12 00 12 30 17 00 e mail ze netbox cz User Manual for NETBOX TELEVIZE v1 3 Call Center NETBOX phone 420 841 400 500 e mail hotline netbox cz www netbox cz User Manual for NETBOX TELEVIZE 4 FAQ 4 1 Is it possible to connect an STB into a HAG Yes it is but from the site of service operator this type of connection is not supported The HAG must fulfil the following requirements Support for IGMPv2 protocol
5. eived IP parameters from the network yellow STB is still trying to obtain the IP parameters there may be a problem with the cable wiring or in the access settings into the NETBOX network red STB has not received the IP parameters in a given time there may be a problem with the cable wiring or in the access settings into the NETBOX network NETBOX network operator SMART Comp a s Jezuitska 3 602 00 Brno WWW SC CZ g SMART Comp Page 1 C NETBOX 2 The second circle indicates whether the STB has successfully received its configuration data green STB received the configuration data from network yellow STB is still trying to contact the configuration stream there may be a problem with the cable wiring red STB has not received the configuration in a given time there may be a problem with the cable wiring 3 The other three circles are not important for the wiring of the STB If all the circles are green then the STB has been launched successfully and you can continue following the instructions displayed on the television screen To find the PUK check the Info pages for STB devices the number can be found in Settings Network menu next to the agreement for the respective type of internet connection Use an easy to remember Purchase and Parental control PIN f the activation is not successful even after the insertion of the correct PUK then check if the STB serial number o
6. he same connection line to the NETBOX network Voice services have a higher priority in NETBOX network than IPTV 4 7 Is it possible to use a different STB than the one supplied by the provider Unfortunatley it is not as the provider supplies STB specially equipped for its IPTV service When using a different STB it would not be possible to guarantee its functionality 4 8 Is it possible to connect more STB devices into one NETBOX network connection line Yes you can connect more STB devices into one NETBOX network connection line 4 9 How many attempts do I have to enter my correct PUK when activating STB There is no limit 4 10 What should I do to retrieve my Shopping or Parental Control PIN Contact our Call Center on 841 400 500 and ask for help 4 11 Is it possible to move a TV program under a different channel number Yes such a function is availabe in the STB menu 4 12 Does the NETBOX TELEVIZE service support high definition HDTV format Due to various reasons the HD is not supported yet but it will be available in future 4 13 The sound output of my stereo TV or home cinema sends different language versions of a sound recording into the right and left channels How can I avoid it This problem sometimes happens by programms with so called dual sound To eliminate the disharmony you need to use just one of the sound channels Depending on the ability of your TV device you can either switch on just
7. ic access to the internet If the HAG requires access to the network than you need to set up its Int When using a HAG along with a PC that is not connected to a HAG with internet access a conflict of a public IP address will occur as only one device can have access to the internet After saving the settings you need to wait 5 minutes until the changes in the network have been carried out Customer Center NETBOX Kubi kova 8 635 00 Brno Bystrc MAX Centrum Opening hours Mo Fri 8 30 12 00 12 30 17 00 e mail ze netbox cz User Manual for NETBOX TELEVIZE v1 3 Call Center NETBOX phone 420 841 400 500 e mail hotline netbox cz www netbox cz User Manual for NETBOX TELEVIZE 2 2 Connecting STB If you have more devices than just one STB then you have to the STB is wired correctly If you have only one STB then you can simply connect it to the NETBOX network and continue reading chapter 2 3 Activate STB The NETBOX TELEVIZE service works without any conflicts when using the following recommended engagement of your devices In other cases we cannot guarantee functionality A Wiring version All behind the switch STB lo ollile 220v SWITCH a a WwW ji z3 220V S OO wv 220V SWITCH ae of
8. n the bottom part of the device matches the number displayed on the Info pages close to the PUK 3 Advanced Features The following add ons to the NETBOX TELEVIZE service are specially designed to improve functionality of the system All the functions are easily accessible from STB menu some of them also via the remote control 3 1 Time Shifting The Time Shifting function enables programs to be watched later than when actually broadcast i e with a time delay The service supports the following features Pause TV offers the possibility to stop a program that is being watched and continue to watch it later not more than 15 minutes later Start Over TV offers the possibility to go back to the beginning of a television program you are currently watching The function is only available with those TV channels whose providers allow the feature 3 2 Electronic Programming Guide The EPG electronic programming guide enhances the programme currently being watched with interesting textual information such as the name of the program or the time it is scheduled to finish A comprehensive television guide with the description of individual programmes is an integral part of the EPG The function is only available with those TV channels whose providers allow the feature 3 3 Parental Control The function does not allow unauthorized users to watch a particular television programme Programmes with this limitation ar
9. one of the channels using your remote control or to silence it with the help of its stereo outlet When using a home cinema or an STB sound outlet it is necessary to set the device in a similar way NETBOX network operator SMART Comp a s Jezuitska 3 602 00 Brno WWW SC CZ Q SMART Comp Page 2
10. ty of user devices From a technical point of view the switch acts as a L2 device An example of a switch our company supplies is the Signamax 5 port 10 100 Switch Set top box STB is a device that transfers IPTV to access a common TV An example of an STB our company supplies is the Motorola VIP1510 MAC address is an unique device address in the NETBOX access network It is based on a 12 sign code made up of numbers 0 9 and letters a f or A F The code is sometimes divided into six doubles separated by pit pairs The MAC address is often called a network device hardware address 2 Service Launch To launch the service it is necessary to carry out the following steps Set up the connection to the NETBOX network Plug in the STB Activate the STB These steps are described in detail in the following chapters 2 1 Setting up a connection with the NETBOX Network 1 Log into the Info pages at https sco netbox cz 2 Select agreement for internet connection service 3 With the help of Settings Network menu set a MAC address to each of your devices connecetd to the NETBOX network The MAC address of the HAG STB ATA and IP phone can be found at the bottom part of the device The MAC address of the PC can be found using a manual displayed at http www netbox cz nastaveni If the PC is not connected to a HAG then it is necessary to set the PC its MAC address A PC which is not connected to a HAG has automat
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