User Portal Manual 4.7 - Wiki
Contents
1. Fill in your username and password 2 Send a text message to the device with the link of the enrollment page Note For example an iPad can not receive text S 3 Send an e mail to your device with the link of the enrollment page After you received a text message or e mail on your device please dick on the link in you text message or e mail and follow the instructions on the enrollment page or consult the Quick installation quide Send text message Send Send by e mail Before enrolling a new or replacement device with a different operating system than the original you should make sure you have changed the operating system of the device in MobiDM 1 If a specific field is not editable and you need to change the information please contact your system administrator MobiDM Version 4 7 VeliQ Q3 2013 MOBIDM User Manual Page 7 Do not attempt to enroll a device with an incorrect operating system To enroll the device select the tab and click one of the buttons in the screen Devices able to receive a text message can use the enrolment procedure using information in a text message send to the device Devices able to receive only email can us an enrolment procedure from an email message For details on how to enroll a device see the user manual for your operating system 2 2 3 Trigger a connection This tab allows you to trigger a Trigger a connection to the device connection from the device to the por2. MobiDM Quick Guide This MobiDM Manual describes the basic portal operations at a user access level MOBIDM User Manual Page 1 Index Introduction Help files amp Tooltips Filtering 1 Getting started 1 1 Forgotten your password 1 2 Opening screen This is the Opening screen for when you login as a user 2 Portal 2 1 Functionality overview 2 2 Options 2 2 1 Profile 2 2 2 Device enrollment 2 2 3 Trigger a connection 2 2 4 Hardware amp Software inventories 2 2 5 Compliance amp Security 2 2 6 Clear Passcode 2 2 7 Recovery 2 2 8 Backup amp Restore 2 2 9 Service Books 2 2 10 Remote wipe 2 2 11 Locator 2 2 12 Usage Monitor 2 2 13 Enterprise Appstore 2 2 14 APN settings 2 2 15 Identity manager 2 2 16 Antivirus WO WO WO OW WOWOWOONNNNN ODDWD UW A AU W NNN Mobi DM Version 4 7 VeliQ Q3 2013 MOBIDM User Manual Page 2 Introduction MobiDM offers mobile device management for any device or any platform from a single portal End users can access the portal to view details and setting of their own device The customer administrator must have provided the necessary credentials to allow end users to login to the portal Help files amp Tooltips In MobiDM much of the information regarding the use of the portal has been incorporated within the portal itself In the portal help files are available indicated with question mark icons amp and tooltips are indicated with and exclamation m
3. ails P Co z Recovery Recover the device Ne Backup amp Restore Backup amp Recovery ba Se a Remote wipe Remote wipe the device Usage monitor Aa Show usage Enterprise Appstore Irsta iors o h APN ty Set APN settings Identity manager Download certificaat Username Device infol velig c m Male sA Operating system Windows Mobile Pro v e Private device to be tagged if your device is also used privately e Mobile number e Operating system e Role Grayed out fields are not editable 2 2 2 Device enrollment Before the device can be managed through the portal it first needs to be enrolled Quite often the administrator will start the enrollment procedure The user can also initiate an enrollment procedure for example to re enroll a device after it has been wiped or in case of loss or theft to enroll a new device Device overview Profile User details ice enrollment ast a Enroll my device Hardware inventory Hardware details Software Inventory Software details In order to manage the device the device needs to be connected with the portal To continue the enrollment process the user needs to accept the connection on the device Enrolling your device choose one of the following options 1 Enter the URL http showcase43 mobidm com start of the enrollment page in the Internet browser on your device
4. ark icon Help files provide information regarding relevant screens or panels They describe procedures steps and further information about settings tasks or groups From time to time references are made to the MobiDM Wiki pages or to external sites for additional information All the help file information is content related and only shows information regarding the current actions or screens To open help files simply click on the amp icon This opens a new screen Tooltips provide lines of text with information regarding a specific field or reference A tooltip is displayed the moment the mouse hovers over the icon and closes again when the mouse pointer is moved away Fields colored orange are mandatory fields The correct information must be entered here Sometimes information is required in a specific format The tooltip at these fields provides additional information If a field changes from orange to red the information entered does not conform to the required format For example when confirming a password the two values entered may not match When attempting to save the screen error messages warn about incorrect details Filtering Lists or overviews can be ordered per column Simply click on the small triangle at the end for the column name A submenu opens show 1 2 0f2 Mobi DM Version 4 7 VeliQ Q3 2013 MOBIDM User Manual Page 3 offering the option to sort the column in asc
5. cess to the device Enter the Pincode on the device to unlock it devices ATTENTION A wipe action can not be undone For iOS and Android there is the option to completely wipe the device or to select a partial wipe The partial wipe clears all personal or business data from the device leaving the OS intact Device Lock iOS only locks a device requiring the user to enter the device password to gain access to the device Note A device wipe or a partial wipe cannot be undone Once the command has been sent the device will be wiped as soon as it receives the command For both a full and partial Wipe the device profile is wiped The device needs to be re enrolled to reinstate it in MobiDM Remote Wipe for Windows Mobile or Android is done using a special text message Wiping the device depends on the device actually receiving this message No full guarantee is given 2 2 11 Locator This tab shows the approximate location of the device Android only 2 2 12 Usage Monitor The usage monitor shows a graphical representation of the device usage Windows Mobile only 3 The Locator feature is made available on request Mobi DM Version 4 7 VeliQ Q3 2013 MOBIDM User Manual Page 9 2 2 13 Enterprise Appstore To provide Apps for an iOS device uses the new Personal Personal Enterprise Appstore Portal Enterprise Apps Portal A Web Clip is placed on the home screen sss ns m mut i c of the device Cl
6. ending or descending order Note This filter is not available for all columns 1 Getting started Browse to the portal using an Internet browser Browsers currently Forgot password supported e 1E8 9and10 MobiDM Username Password e Firefox 3 6 9 Portal Info Version Supported browsers 4 7 C h ro m e 1 6 Release notes Internet Explorer 8 Firefox 3 6 Languages Chrome 16 The login screen already provides some options Select the desired m News language Currently German English Portuguese and Dutch are supported Currentiy there are no ann languages Changing language is also possible after logging in The credentials for logging in have been provided by your partner or supplier A message will be placed in the news section for upcoming new releases and additional information 1 1 Forgotten your password n Forgot password If you have forgotten your password there is a procedure to reset it Click on the Forgot Password Tab Info x Enter your username Click on the Reset Password button eae You will then receive an e mail message containing a link Click on the link MobiDM will now confirm your request to reset your password An e mail containing a temporary password will be sent to your e mail address Mobi DM Version 4 7 VeliQ Q3 2013 MOBIDM User Manual Page 4 1 2 Opening screen After logging in to the portal the device sc
7. got Windows Mobile 3 A so called Device Key is generated on the screen of the mobile device 4 Enter this code here and press Generate recovery code 2 Visit the Wiki on the MobiDM site for operating system specific manuals Mobi DM Version 4 7 VeliQ Q3 2013 MOBIDM User Manual Page 8 5 Enter this recovery code on your mobile device 6 Choose a new password to regain access to the device 2 2 8 Backup amp Restore For Windows Mobile devices it is possible to create a backup of a part of the information on the device Earlier backups can be restored to the device Backup and restore tasks defined by the administrator are listed below Check the checkbox in front of the backup task and select the desired backup or restore function below by clicking on the appropriate button 2 2 9 Service Books This tab shows a list of the BlackBerry Service books 2 2 10 Remote wipe Devices that are lost or stolen can be wiped remotely This feature either uses a special text ee ee ee Partial wi m essage Wi ndows M O bi le and And roid d evices or a enn partial wipe only wiping the data from the device All settings remain in tact This feature is also maar zaks a aa wipe Sera the device completely wiping all the information on it The device s to be re enro o restore the manageme ions direct connection to the device iOs and Android E It is also possible to lock the device preventing unauthorized ac
8. ick this link to the new Personal Enterprise Apps m k a Portal The portal shows a list of available Apps Click Install to a download and install Apps on the device For more information about the Personal Enterprise Apps Portal is found in the MobiDM Wiki 2 2 14 APN settings You can set the APN settings of your device in this tab You can use this option to push the APN settings to the device if your provider doesn t do this automatically 2 2 15 Identity manager This feature ensures a close relationship between the device and the business network environment Identity manager makes it possible to provide credential information from the internal fixed network to the mobile device so mail and PIM information can be exchanged between the network and the device Using Identity management sets the security policies for the mobile device according to the same level and policy of the internal network 2 2 16 Antivirus This tab will show an overview of the scan results Depending on the task you will see when the scan was completed and if it found problems on the device Identity manager is part of the Mobile Integrated Cloud Different installation procedures are required For more detailed information of these settings we refer to the various manuals available from the MobiDM Wiki http wiki mobidm com site Mobi DM Version 4 7 VeliQ Q3 2013
9. reen is displayed This screen features a number of tabs on the left site with relevant information or input fields on the right This is the opening screen for when you login as an administrator Panel nisana MobiDM objects in the portal Navigation Panel 4 Support information This is the Opening screen for when you login as a user MobiDM Device overview Username TST0000007 Password Confirm password First name Initial s Middle name Girname Mobi DM Version 4 7 VeliQ Q3 2013 MOBIDM User Manual Page 5 2 Portal 2 1 Functionality overview The following table shows the options available for each operating system IOS Android BlackBerry Windows Mobile Trigger connection Reset Passcode Usage Monitor Enterprise Appstore V V APN Identity manager V V Antivirus Mobi DM Version 4 7 VeliQ Q3 2013 MOBIDM User Manual 2 2 Options 2 2 1 Profile This tab shows the various details available for this device e Username e Password can be used to reset change the password e nitial s e Middle name e Surname e Email e Department e Gender e Device is active MobiDM Page 6 5 User PJ_0000000 Device PJ_0000000 Version history Help Logoff a ae User details Device enrollment Enroll my device Tr a 7 fia Hardware inventory is WB Hardware details o Software Inventory L Software det
10. tal Click on the button below to send a request to the device to connect to the server to re run any assigned tasks and refresh the inventory Simply click Send to send the command to the device For all other operating systems the update is done automatically on fixed intervals Heartbeat 2 2 4 Hardware amp Software inventories These two tabs list an inventory of the available hardware of the device and the installed software including Apps etc The device has to be enrolled before this information can be retrieved and displayed in MobiDM 2 2 5 Compliance amp Security Under the device details a new tab is added showing the current state of the security settings if the device complies with the Passcode policies the tasks assigned to the device and its current status Visit the Wiki for more information about Compliance amp Security 2 2 6 Clear Passcode This tab provides a way to clear the passcode for a single device If the user has forgotten his or her passcode you can use this feature to clear it on their device iOS only After the passcode has been cleared the user will get the option to set up a new passcode 2 2 7 Recovery lf the administrator has set a security profile of 1 or higher and you have forgotten the access code for this security profile on the device it can be reset using a reset code 1 On the device use the menu option in the log on screen 2 Choose the option I for
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