Terminal User Guide iCT250 & iPP350
Contents
1. Press the GREEN button to reconcile ALL card types and the terminal will contact each acquirer before printing the report or press the YELLOW button to select the acquirers you wish to reconcile PLEASE NOTE This screen will only be displayed if your terminal is set up with more than one acquirer 6 You will now be shown a list of the individual acquirers End of Day Banking Press the GREEN button to reconcile an acquirer or press Bank lt acquirer gt the YELLOW button if you do not want to reconcile a particular acquirer Enter YES Clear NO Once the desired acquirers have been selected the terminal will dial the selected acquirers You will be prompted to wait while the terminal prints a banking report After all acquirers have been banked tear off the receipt and press the GREEN button The terminal will return to the READY prompt PLEASE NOTE If Stored or Session Totals Not Agreed is printed on your End of Day receipt please contact Customer Services 26 Entering Function Codes There may be occasions when you have further requirements of your terminal These can be met through the use of Function Codes 1 At the READY prompt press the MENU button twice SYSTEM MENU Totals 2 Use the buttons to view the available options Print Function Codes and press the GREEN button when the SELECT FUNCTION Select Function option is highlighted 3 Key enter the function code required and then press2. DO NOT REMOVE and then press ENTER CARD 4 The transaction will now continue as a normal sale transaction Please refer to Section 7 of this guide for how to complete a Sale Transaction PLEASE NOTE For securinty reasons and depending on the configuration of your terminal the full card number may not be prined on receipts Page 20 11 Cash Advance Please note that this option is only available for certain types of business Please contact Customer Services for further information PLEASE NOTE Only certain types of cards allow Cash Advance 1 At the READY prompt press the MENU button TRANSACTION MENU Refund Using the ack key select Cash Advance and then Cash Advance press the GREEN button Force Refund 2 Either key in the transaction amount and then press GREEN button or swipe insert card in the terminal and then key in the transaction amount Terminal Displays PINpad Displays CASH ADVANCE Key in Amount lt IDLE DISPLAY gt and then press ENTER 3 If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button The transaction will now continue as a normal sale transaction Please refer to Section 7 of this quide for how to complete a Sales Transaction 12 Purchase with Gratuity Restaurants Please Note This option is only available for certa
3. If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button 3 You will then be prompted to enter the last Pre Authorised code and press the GREEN button COMPLETION Key in Last Pre Auth Code PROCESSING PLEASE WAIT DO NOT REMOVE and then press ENTER CARD T The transaction will now continue as a normal sale transaction Please refer to Section 7 for information on how to complete a Sale Transaction 16 Key Entering Card Details and Mail Order Transactions You may need to key enter a customer s card details if their card is faulty or if you are entering a mail order transaction where the customer is not present A Mail Order Transactions Begin at Step 1 if you are performing a Mail Order Transaction B Card Read Failure or Key Card Number Begin at Step 2 if Page 25 You have swiped a customers card at the READY prompt and the terminal displays CARD READ FAILURE OR If you have selected the Sale option from the Transaction menu and unsuccessfully swiped the card three times and the terminal displays Key in Card Number 1 At the READY prompt press the MENU button TRANSACTION MENU REFUND 2 Use the keys to highlight SALE and then press Sale 3 Key in the amount of the transaction and then press the GREEN button or key in the customer
4. Ireland Italy Liechtenstein The Netherlands Norway Portugal Spain Sweden Switzerland United Kingdom WEEE Directive The product belongs to the family of electrical and electronic equipment Therefore it is subjected to the WEEE Directive which requires the collection and recycling at the end of the life of the product Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive The crossed through wheeled bin printed on the product gives information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately To ensure that the product is collected and recycled with respect to the environment you must contact your supplier contact the Ingenico local office or the commercial head office in charge of your country on www ingenico com lt lt contact us gt gt page The abandonment or uncontrolled disposal of waste can harm the environment and human health So by recycling your product in a responsible manner you contribute to the preservation of natural resources and the protection of human health Batteries If your product contains batteries they must be disposed of at the appropriate collection points Page 5 4 Installing the Terminal Installing the Terminal via PSTN Before switching the power on at the mains socket plug the pre connected telephone cable into your telephone wall socket Position the te
5. The transaction will continue and seek authorisation PNTRESEXCEEDED with a signature verification Press the GREEN button to Press ENTER to continue the transaction Continue with Signature 20 Cancelling Transactions 1 CANCELLING BEFORE AUTHORISATION A transaction can be cancelled at any time before authorisation has been obtained Press the RED button The terminal will display CANCELLED and print a receipt for the customer which will be marked as cancelled Then press the GREEN button and the terminal will print a merchant receipt for your records Press and GREEN button again and the terminal will then return to the READY prompt 2 CANCELLING AFTER AUTHORISATION BUT BEFORE COMPLETION When carrying out a swiped transaction and the transaction requires cancelling after authorisation has been obtained but before the transaction has been completed press the YELLOW button at the SIGNATURE OK prompt to select NO and reject the signature The transaction will be cancelled and a void receipt will be printed 3 CANCELLING AFTER COMPLETION OF A TRANSACTION If the transaction requires cancelling after the transaction has been completed a REVERSAL or a REFUND will need to be performed Please refer to Section 16 for Reversal or Section 8 for Refund NOTE Reversal transactions can only be carried out within 30 seconds of the transaction taking place 4 CANCELLING THE TRANSACTION BY THE CUSTOMER If the customer selects t
6. PIN ACCEPTED PIN ACCEPTED DO NOT REMOVE CARD 5 The terminal will now dial for authorisation and a number of messages will appear on the screen lt Transaction Result gt PLEASE WAIT DO NOT REMOVE CARD SALE AUTH CODE nnnnn lt Acquirer Name gt 6 The terminal will now print a receipt which the CUSTOMER must retain for their records Printing CUSTOMER RECEIPT lt Transaction Result gt Please wait DO NOT REMOVE Please Wait CARD 7 Tear off the receipt and press the GREEN button to continue Should you require a reprint of the receipt press the MENU button Tear Off CUSTOMER RECEIPT lt Transaction Result gt Please wait Press ENTER if OK Press MENU to Reprint DO NOT REMOVE CARD Page 14 8 9 You will now be prompted to remove the customer s card The terminal will then print a MERCHANT receipt which must be kept for your records SALE REMOVE CARD Please Remove Card Printing MERCHANT RECEIPT Please Wait Tear Off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint Press the GREEN button and the terminal will return to the READY prompt PLEASE NOTE For security reasons and depending on the terminal configuration the full card number may not be printed on the receipts Sale Contactless 1 2 3 The customer should present their card to the Contactless symbol on the PINpad where the card will be read Terminal Displays P
7. Serial Number gt Terminal Installation Key In Merchant No and then press ENTER Ready The terminal will connect to the Ingenico s terminal configuration system GEMS and a number of communication messages will be displayed Once the configuration call completes will then contact each acquirer of the cards it is configured to accept Further communications messages will be displayed lt Software Version gt lt Serial Number gt Terminal Installation Connecting to lt Acquirer Name gt Please Wait Ready 3 An installation report will then be printed displaying the card types that your terminal will accept The terminal will dial GEMS to validate the PINpad serial number Hardware Serial POWERING UP Validation Required Press ENTER Please wait PLEASE NOTE If the print out shows cards type not accepted please contact the Helpdesk Page 8 Once the call to GEMS has completed the installation of the PINpad is complete Installation of the terminal is now complete and the terminal will display the READY prompt When you see the display below press the GREEN button READY Merchant Number lt IDLE DISPLAY gt 12345678 Before you start using the terminal confirm that the date and time are correct If this needs to be amended refer to Section 28 of this guide for details 5 Using the Terminal Inserting a Chip Card into the PINpad The card should always be inserted into the PINpad with the
8. and 4 should be repeated for each acquirer Once all have been printed press the GREEN button and the terminal will return to the READY prompt SYSTEM MENU Totals Print Function Codes Select Function Key in Function Code and then press ENTER Print Transaction Log lt Acquirer Name gt Enter YES Clear NO Print Transaction Log Continue Enter YES Clear NO Page 35 30 How to Change a Paper Roll 1 Hold the terminal securely in one hand With the other hand using two fingers to lift the printer cover release as shown 2 Unstick the end of the new roll Leaving the end free hold the paper roll and carefully place into the printer compartment 3 Holding the free end of the paper and your terminal close the printer cover carefully and push firmly until it locks 4 While your terminal is displaying the idle screen press and hold the YELLOW button to ensure that the paper feeds correctly Only paper rolls that are 57mm wide and 40mm in diameter can be used in your terminal Attempting to fit rolls of a different size may damage your terminal 31 Insuring the Terminal Although you rent your terminal for a monthly charge it is strongly recommended that you insure the terminal against loss or damage to a value as recommended by your acquirer 32 Security Warning Notice This terminal is used for the secure transfer of funds using credit and debit cards As such it is designed as a high s
9. are correct Remember to reconcile the terminal each day as this will generate all the funds to your bank account You will not be credited with Z Totals as these are running totals for your records and do not generate funds to your account Keep your copy transaction slips in a safe place There may be occasions when you are asked to provide copies of these Please ensure that Refund transactions show as REFUND ACCEPTED If the terminal prints the message Totals not Agreed when you carry out your End of Day Banking please contact the Helpdesk If Stored is printed on your End Of Day report please contact the Helpdesk Page 37 34 Miscellaneous Prompts Below are explanations for some of the common prompts displayed by the terminal PROMPTS CAUSE REASON REMEDY Call Auth centre Call Helpdesk Not Authorised Referral Unable to Authorise Unable to Connect Assistance required Assistance required The card issuer has declined to authorise the transaction Assistance required Transaction declined by the card Terminal not connecting to host via a telephone line Call the Authorisation Centre on the number displayed by the terminal Once you have spoken to the Authorisation Centre press the GREEN button and follow the prompts displayed by the terminal Please contact your Helpdesk Ask the customer to pay by some other means and press the YELLOW button Call the Authorisati
10. chip facing uppermost If the card is inserted the wrong way or there is a problem with the chip the terminal will prompt for the card to be removed and re inserted The PINpad will prompt you when the card is to be removed Inserting a Chip Card into the Terminal If the PINpad is inoperable for any reason and you have had your terminal re configured to work in standalone mode the card should be inserted into the terminal with the chip facing uppermost The terminal can detect if a chip card has been swiped as a magnetic card If the card has not been inserted previously it will prompt you to insert the card If the card is inserted the wrong way or there is a problem with the chip the terminal will prompt for the card to be removed and re inserted The terminal will prompt you when the card is to be removed Page 9 Swiping a Card The card should be swiped through the PINpad with the black magnetic stripe facing the terminal and running along the bottom of the card You will be required to swipe the card if the chip cannot be read or if the customer has a card with only the magnetic swipe Make sure that the bottom of the card runs firmly along the bottom of the card swipe and that the card is swiped at an even speed The speed of the card swipe should not be too slow as this can sometimes cause problems when the terminal is reading the card PLEASE NOTE It is important to swipe cards correctly through the te
11. of each business day once the last customer has left the premises This is to make checking credits and reconciliation with your bank statements easier SYSTEM MENU Totals Print Function Codes Select Function TOTALS MENU Z Totals X Totals Waiter Totals EFT Print Waiter Totals Enter YES Clear NO WAITER TOTALS Reset Waiter Totals Enter YES Clear NO PLEASE NOTE If your acquirer has set a cut off time for end of day banking please note the following To ensure that your statement totals balance it is important that you carry out your End of Day Bank ing before the cut off time set by your acquirer For information regarding these times please contact Customer Services 1 At the READY prompt press the MENU button twice The TOTALS option will be highlighted Press the GREEN button and the TOTALS MENU will be displayed Use the key to highlight END of DAY and press the GREEN button You will then be asked to swipe your Supervisor Card or enter your Supervisor code Press the GREEN button to proceed SYSTEM MENU Totals Print Function Codes Select Function TOTALS MENU End of Day Banking Z Totals X Totals EFT End of Day Banking Enter YES Clear NO Page 31 5 You will now have the choice of selecting totals for ALL s 3 elect card types to be card types or selecting those card types you wish to banked bank Press ENTER for ALL Press CLEAR to SELECT
12. s card lt transaction type gt number when you see this prompt The card number Insert or Swipe Card will be displayed as it is keyed in to continue or press Cancel key The terminal will check the card number lt transaction type gt 4 Key in the card expiry date and press the GREEN button Key expiry date MMYY and then press ENTER 5 You may be asked to enter the start date or issue transection type number from the card Enter them as they appear on Key start date MMYY the card and press the GREEN button and then press ENTER lt transaction type gt Key in issue number and then press ENTER 5 If the customer is present press the GREEN button If lt transaction type gt this is a mail order transaction press the YELLOW button Is customer present and proceed from step 9 below Enter YES Clear NO 6 If not entered earlier in the process key in the amount lt transaction pe of the transaction and press the GREEN button The Key in Amount terminal will now dial for authorisation The authorisation code will be displayed Press the GREEN and then press ENTER button 7 A receipt will now be printed Obtain the customers SALE signature If the signature is OK press the GREEN Signature OK button If it is not press the YELLOW button and the transaction will be voided Enter YES Clear NO Page 26 8 The signed receipt should be kept for your records The terminal will now print a receipt f
13. the GREEN button Once the function code has been entered follow the prompts displayed by the terminal You may be prompted to swipe your Supervisor Card or key in your Supervisor code The following codes are available for you to use TITLE DESCRIPTION Print Transaction Log Refer to Section 29 Setting Referral Password Refer to Section 8 Set Date Time Refer to Section 28 Waiter Setup Refer to Section 27 Page 32 27 Waiter ID s Restaurants Default Waiter 0 A default waiter Waiter 0 SHARED will be created automatically by the terminal This can be used if you do not want to create individual Waiter ID s All Sale transactions with gratuity will add tips gratuities to this waiter without the need for a waiter ID to be entered during transaction processing The total of all Waiter 0 tips gratuities will be printed as part of the Waiter Totals Report showing the total value of tips gratuities performed Adding an Individual Waiter ID Your terminal can be configured to recognise individual Waiter ID s These make it possible to identify which staff member has dealt with the transaction The Waiter ID will be printed on the receipt 1 At the READY prompt press the MENU button twice SYSTEM MENU Totals 2 Using the key highlight the Select Function Print Function Codes option and then press the GREEN button Select Function 3 Enter the number 40 and then press the GREEN button EFT Waiter Setup Swipe you
14. 1 At the READY prompt press the MENU button twice The TOTALS option will be highlighted and then press the GREEN button and the TOTALS MENU will be displayed Use the I keys and press the GREEN button when the X TOTALS is highlighted You will then be asked to swipe your Supervisor Card or enter your Supervisor code Press the GREEN button to proceed or the YELLOW button to cancel The terminal will print the report Press the MENU button if you wish to reprint the report If not press the GREEN button and the terminal will return to the READY prompt Page 30 SYSTEM MENU Totals Print Function Codes Select Function TOTALS MENU End of Day Banking Z Totals EFT X Totals or Z Totals Enter YES Clear NO Tear Off TOTALS RECEIPT Press ENTER if OK Press Menu to Reprint 24 Waiter Totals 1 At the READY prompt press the MENU button twice The TOTALS option will be highlighted and then press the GREEN button and the TOTALS menu will be displayed Use the buttons to view the available options and press the GREEN button when the Waiter Totals option is highlighted You will then be asked to swipe your Supervisor Card or enter your Supervisor code Press the GREEN button to print the totals To reset the Waiter Totals press the GREEN button and the totals will be reset The terminal will now return to the READY prompt 25 End of Day Banking Banking should be carried out at the end
15. Code to Change and then press ENTER 2 Amend the Waiter Name by using the RED and YELLOW buttons to erase letters Press the GREEN button and CHANGE Name nn the terminal will return to the Waiter Setup Menu Key in Waiters Name lt existing name gt and then press ENTER Please refer to Section 5 for instructions on how to Enter Letters Creating Default ID s When using the Create Defaults option the terminal automatically creates numbered Waiters from 1 99 instead of named Waiters Follow steps one to five of Section 27 Adding an Individual Waiter ID and select Create Defaults from the WAITER SETUP menu If Waiters do not yet exist When asked whether you would like to create CREATE Defaults defaults on your terminal press the GREEN button to accept Are You Sure To decline press the YELLOW button Enter YES Clear NO If Waiters already exist If Default Waiters exist on your terminal and you wish to add a named waiter this screen will be displayed You MUST delete a Default Waiter before a named waiter can be Waiters Already Exist Delete ALL if you wish to remove existing IDs added Press the GREEN button Press ENTER 28 How to Change the Date and Time The terminal has a built in clock which maintains the current date and time If necessary you can also change the date and time manually Please note This will need to be done twice a year when the clocks change Page 34 At the READY prompt p
16. INpad Displays SALE Present Insert Swipe AMOUNT 9 50 PRESENT OR INSERT Card to continue CARD or press Cancel key The terminal will now print a Merchant receipt which should be kept for your records Printing APPROVED MERCHANT RECEIPT Please Wait Tear Off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint Processing Please wait If the customer requests a receipt this must be done before the next transaction takes place From the READY prompt press the 2 key and a customer receipt will be printed Press the GREEN button to return to the READY prompt Printing CUSTOMER RECEIPT lt IDLE DISPLAY gt Please Wait Page 15 Sale Swiping a card 1 The customer should hand their card to you to swipe through the terminal Once the card has been swiped the terminal will check the card Terminal Displays PINpad Displays SALE Insert or Swipe Card INSERT CARD OR to Continue or press Cancel key HAND CARD TO OPERATOR 2 You may be prompted to confirm the last four digits of the card number Key in the last four numbers from the customer s card and then press the GREEN button Key in last 4 digits of Card Number PROCESSING PLEASE WAIT and then press ENTER 3 The terminal will now dial for authorisation and a number of messages will appear on the screen SALE AUTH CODE nnnnn lt Acquirer Name gt PROCESSING PLEASE WAIT 4 The terminal will p
17. beyond payment Terminal User Guide iCT250 amp iPP350 Contents Section Sao aS NS WWWWWNNNNNNNNNN A d d ei dt ae 0 YNASSDRNANRUNASDRIAUNRUWNAS Title Introduction Important Safety Instructions Declaration of Conformity Installing the Terminal Using the Terminal Starting a Transaction Sale Transactions Setting the Referral Password Refunds Purchase with Cashback Cash Advance Purchase with Gratuity Restaurants Refund with Gratuity Pre Authorisation Completion Key Entering Card Details and Mail Order Transactions Reversal Verify Account PIN Entry Failure Cancelling Transactions Clearing Mistakes Printing Duplicate Receipts X and Z Totals Waiter Totals End of Day Banking Entering Function Codes Waiter ID s Restaurants How to Change the Date and Time How to Print a Transaction Log How to Change a Paper Roll Insuring the Terminal Security Warning Notice Helpful Hints Miscellaneous Prompts 1 introduction This guide will detail how you install and use your ICT250 terminal with IPP350 PINpad including safety information and instructions on transaction processing printing reports and general maintenance of the terminal 2 Important Safety Instructions Take care when unpacking and inspect the product for any obvious external or suspected internal damage When in doubt do not proceed to install or operate equipment Contact your supplier General Safety Infor
18. ecurity device Should you suspect that the terminal might have been removed stolen or apparently modified or replaced then you should advise your Bank immediately and stop using the terminal until advised by the Bank accordingly This is to protect both your business and also the persons who have or will continue to use your terminal Please be vigilant at all times and check your terminal regularly Page 36 33 Helpful Hints Terminal Tips Your terminal unit should be left in your retail premises and plugged into a 24 hour power supply and telephone line at all times If the terminal display is blank ensure the terminal is plugged into the power supply If you have poor quality printing change the paper roll Keep your Supervisor card in a secure place Anyone with access to this card or code may perform unauthorised refunds If your terminal is configured for supervisor code do NOT write this down or give this to anyone Financial Tips Always check you have keyed in the correct amount before going ahead with the transaction If you are referred for an authorisation code read the amount from the slip to ensure you have the correct amount It has been known for the amount of 2 000 00 to be keyed instead of 200 00 A code is then obtained for the 200 00 but the cardholder is debited for the keyed amount of 2 000 00 Always check your bank statement on a regular basis to ensure you are receiving your credits and that the amounts
19. from step 8 If the customer wishes to add a gratuity they should press the GREEN button AMOUNT Add a GRATUITY Enter YES Clear NO Amount Customer to Add a GRATUITY Press ENTER to assist 5 The customer will now be prompted to key in the gratuity amount and then press the GREEN button Amount GRATUITY Customer to Add a GRATUITY Press ENTER to assist ENTER TO ACCEPT CLEAR TO CORRECT If terminal is configured for Gratuity percentage contine from step 6 If terminal is configured for Gratuity amount entry continue from step 7 6 If Gratuity with percentage is enabled the following screen will be displayed either select a Fixed Percentage from the available options or select OTHER to key in the amount Gratuity Percentage 1 5 2 10 3 15 4 20 5 Other 7 The customer will then be prompted to confirm the total transaction amount TOTAL Customer to Confirm Total Press ENTER to assist TOTAL ENTER To Accept CLEAR To Reject 8 The customer will be prompted to enter their PIN Once the PIN has been entered the customer should press the GREEN button to confirm Amount Customer PIN entry AMOUNT ENTER PIN Press MENU to Bypass PLEASE NOTE Removing the card at this point will VOID the transaction Page 22 The terminal will dial for authorisation and a number of messages will appear on the screen If authorisation is obtained the terminal will print the custo
20. gt PLEASE WAIT lt Acquirer Name gt Press CLEAR SALE SALE Please remove card REMOVE CARD AND for voice referral HAND TO OPERATOR 2 The card should be removed from the terminal and handed to the operator who will be contacting the Authorisation Centre REFERRAL MID 12345678 CALL nnnn nnnnnnn and then press ENTER PROCESSING PLEASE WAIT 3 You may be asked to swipe your Supervisor card or enter your Referral Password and then the GREEN button to continue PROCESSING PLEASE WAIT Enter Referral Password and then press enter Please Wait press Once you have spoken to the Authorisation Centre and if the transaction is authorised press the GREEN button to continue with the transaction If Authorisation is declined press the YELLOW button PLEASE NOTE Please see Section 8 on how to set a Referral Password Page 17 If the YELLOW button is pressed the terminal will display Not Authorised and print a Not Authorised receipt The terminal will then return to the READY prompt SALE Authorisation given ENTER YES CLEAR NO SALE Key in Auth Code lt Auth Code gt and then press ENTER 4 If the GREEN button is pressed enter the authorisation code provided by the Authorisation Centre and press the GREEN button The terminal will now print the receipts and then return to the READY prompt 8 Setting the Referral Password Function 23 will allow you to set and change t
21. he Referral Password 1 At the READY prompt press the MENU button twice 2 Use the key highlight the SELECT FUNCTION option Print Function Codes and then press the GREEN button Select Function 3 Enter the number 23 and then press the GREEN button the terminal will ask you to swipe the Supervisor card EFT or key in your Supervisor code Set Referral Password 4 Now press the GREEN button to select the option to Set Enter YES Clear NO the Referral Password Pressing the YELLOW button will return the terminal to the READY prompt If this is the first time the Password has been set please enter 0000 and then press the GREEN button 2 If the code is to be changed key the current code and Enter Current then press the GREEN button ER and then press ENTER 3 Enter a new Referral Password and then press the GREEN button Enter New Referral Password and then press ENTER 4 Re key the new Referral Password to confirm and then press the GREEN button Conii New 4 Referral Password The terminal will print a receipt to confirm the Pass word has been changed and will return to the READY and then press ENTER prompt Page 18 9 Refunds 1 At the READY prompt press the MENU button Refund Use the r key to highlight REFUND and then press Purchase with Cashback 2 Either key in the amount of refund transaction and then press GREEN button or swipe insert card into the PINpad and then key in t
22. he refund amount Terminal Displays PINpad Displays REFUND PROCESSING Insert or Swipe Card PLEASE WAIT to continue or press Cancel key REFUND lt IDLE DISPLAY gt Key in Amount and then press ENTER If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customers card number and press the GREEN button The terminal will check the card If a customer presents a card that supports multiple card schemes you may be required to choose which card scheme to use You may then be asked to remove the card and the transaction will continue as per a signature verified sale Please refer to Section 7 of this guide for instructions on how to complete a Sale Transaction SALE Checking Card PROCESSING PLEASE WAIT Please Wait DO NOT REMOVE CARD Contactless Refund To perform a Contactless Refund Amount Entry First must be enabled the card scheme must be configured to allow it and the transaction amount must be below the maximum contactless transaction limit Note A Contactless Refund may be performed either by using credit debit cards if configured or any other contactless devices such as Fobs or Mobile Telephones The following screens will only be displayed if the transaction amount is below the Contactless transaction limit Terminal Displays PINpad Displays If the transaction value is below
23. in types of business Please contact Customer Services for further information 1 At the READY prompt either key in the transaction amount and then press GREEN button or swipe insert the card in the terminal to start transaction The terminal will check the card Terminal Displays PINpad Displays SALE Checking Card PROCESSING PLEASE WAIT Please Wait If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button 2 Your terminal may prompt you to enter the Waiter ID If so enter the relevant Waiter ID and press the GREEN button You may also be prompted to enter the table number Please see Section 27 for more information on Waiter ID s SALE Key in lt Waiter Prompt gt PROCESSING PLEASE WAIT lt Waiter ID gt and then press ENTER DO NOT REMOVE CARD Page 21 3 The customer will be asked to confirm the amount They should press the GREEN button to accept or the YELLOW button to reject Amount AMOUNT Customer to confirm Amount Press ENTER to assist ENTER TO Accept CLEAR TO Reject If the customer rejects the amount you will be prompted to press the GREEN button to re enter the amount 4 The customer will be asked if they want to add a gratuity if they do not want to do this they should press the YELLOW button and the transaction will continue
24. ing on your configuration Use the Ta keys to view the available options and AR LOGIN press the GREEN button when the required option is Print Function Codes highlighted Select Function READY Throughout the transaction flows in this guide all your Merchant Number instructions are denoted by this unshaded display 12345678 All instructions to be carried out by the customer on the PINpad are denoted by this shaded display The customer should follow the instructions displayed by the PINpad Re Printing Receipts After a transaction a customer merchant receipt is printed if a re print is required press the MENU button and a re print of the last receipt will be printed and the user will be asked to press ENTER Check to ensure receipt is correct if another re print is required press MENU to re print PLEASE NOTE This is not the same as printing a duplicate receipts Page 11 Entering Letters You may need to enter letters using your terminal Most numeric buttons have alphabetical characters allocated to them e g the number 2 button has A B and C allocated to it e g the number 5 button has J K and L allocated to it To enter a letter press the relevant number button and then the MENU button to scroll through the letters until you select the character required To enter the next letter you must again select the relevant number button To enter a space press the 0 button followed by the MENU key If a mistake i
25. mation This equipment has been designed and manufactured to meet international safety standards but like any electrical apparatus due care must still be taken Do read and understand the instructions before using the equipment Do Not expose this apparatus to rain or moisture For indoor use only Do Not remove any screws or non operator accessible covers Do Not insert any metallic objects Do Not stack telephone splitters Do Not allow liquid to spill into cabinet openings Do Not allow anything to rest on the power or telecom cords and ensure all cables are routed to prevent damage or accidental contact Do Not continue to operate the equipment if you are in any doubt about it working normally or if it is damaged in any way Switch off then withdraw the mains plug and consult your service agent Service Requirements Operator Access ESD Precaution This is an Electrostatic ESD sensitive area As a minimum the operator should be Electrostatically Discharged via his her hand to a suitable metallic earthing point prior to opening this area There are no other user serviceable parts inside In the event of equipment malfunction unplug the power supply It is the responsibility of users requiring service to report the need for service to the authorised Service Agent Maintenance Cleaning the Casing DO NOT allow any water to enter inside the casing Remove any dust from the casing using a damp cloth To clean off accumula
26. mer s receipt Press the GREEN button if the receipt has printed correctly If the receipt is not correct press the MENU button for a re print The customer will be prompted to remove their card The terminal will then print a MERCHANT receipt which should be retained for your records If the receipt has printed incorrectly press the MENU button and the receipt will be re printed Press the GREEN button and the terminal will return to the READY prompt 13 Refund with Gratuity 1 At the READY prompt press the MENU button Refund 2 Using the key highlight REFUND and then press Sale 3 Key in the total amount of the transaction to be refunded including any gratuity and press the GREEN button Alternatively insert swipe the customer s card and then key in the total amount Terminal Displays PINpad Displays REFUND Key in TOTAL Amount lt IDLE DISPLAY gt and then press ENTER 4 You may be asked to either present insert or swipe the customer s card through the terminal You may be prompted to swipe your supervisor card or enter your supervisor code REFUND Insert or Swipe Card INSERT CARD OR to continue or press Cancel key HAND CARD TO OPERATOR If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button You may be prompted to swipe the Supervisor Ca
27. mers card has been swiped please see Sale Card Swiped in Section 7 7 Sale Transactions Sale Inserting a Card 1 Customer will be prompted to insert card into the PINpad SALE Insert Swipe Card INSERT CARD OR HAND CARD TO OPERATOR to Continue or press Cancel key 2 The terminal will check the card If the customer presents a card which supports multiple card schemes you may be required to chose which card scheme to use See Section 5 Application Selection SALE Checking Card PROCESSING PLEASE WAIT DO NOT REMOVE Please Wait CARD Page 13 3 Your terminal may be configured to allow Cashback if SALE Cashback is required press the GREEN button Cashback If Cashback is not required press the YELLOW button Enter YES Clear NO and continue from step 4 If Cashback was required enter the Cashback amount PWCB and press the GREEN button Key in Cash Amount and then press ENTER If Cashback is not configured continue from step 4 below 4 Ask the customer to enter their PIN into the PINpad as they do asterisks will appear on the screen Now press the GREEN button If the PIN is entered incorrectly during this process use the YELLOW button to delete and then re key the correct PIN Amount AMOUNT Customer PIN entry ENTER PIN Press MENU to Bypass Amount PIN Customer PIN entry ENTER TO ACCEPT Press MENU to Bypass CLEAR TO CORRECT Amount AMOUNT Customer PIN entry
28. n Pre Auth 2 Key in the amount of the transaction and press the GREEN button or insert swipe the customer s card and then key in the transaction amount Terminal Displays PINpad Displays PRE AUTH Key in Amount PROCESSING PLEASE WAIT DO NOT REMOVE and then press ENTER CARD If performing a swiped transaction your terminal may prompt you to enter the last four digits of the card number If so key in the last four digits of the customer s card number and press the GREEN button 3 The transaction will now continue as a normal Sales Transaction PLEASE NOTE Please refer to Section 7 for information on how to complete a Sales Transaction Page 24 15 Completion PLEASE NOTE If the final bill is more than the total pre authorised amount a further pre authorisation may be required for the difference which must be obtained prior to carrying out the completion transaction The following procedure will complete a pre authorised transaction when the final amount is confirmed with the customer 1 At the READY prompt press the MENU button TRANSACTION MENU Pre Auth Using the key highlight COMPLETION and then TENET 2 Key in the amount of the transaction and press the GREEN button or insert swipe the customer s card and then key in the transaction amount Terminal Displays PINpad Displays COMPLETION Key in Final Amount PROCESSING Please wait DO NOT REMOVE and then press ENTER CARD
29. nufacturer External control Software or external control equipment which causes operation of the modem or associated call set up equipment to contravene the requirements of the PSTN Network Systems to which the Modem may be connected This Modem is only approved for connection to the following telecommunications systems The Public Switched Telephone Network PSTN Any equivalent service run by any Licensed Telecommunications Network Operator Private Branch Exchange PABX extensions being a Branch Telecommunications System operating under a license The Modem is not suitable for shared service or 1 1 carrier systems nor as an extension to a pay phone Note It cannot be guaranteed that the Modem will operate correctly under all possible conditions of connection to PABX s Any cases of difficulty should be referred in the first instance to Ingenico Connection The modem is connected to the PSTN via a standard plug and flexible cord which requires a suitable compatible socket and adaptor if required Terminals connected to phone lines where a broadband service is present must be connected through an ADSL microfilter Dialling This modem is suitable only for connection to direct exchange and or PABX lines which provide Dual Tone Multi Frequency DTMF dialling facilities Ringer Equivalence Number REN To determine the total number of items of apparatus that should be connected simultaneously to an exclusive PSTN line the to
30. o cancel a transaction they will be asked to confirm if they wish to do so The customer will only be prompted to remove their card after the cancellation receipt has been printed If the receipt is correct press the GREEN button A merchant cancellation receipt will then be printed Page 29 21 Clearing Mistakes If a mistake is made when entering numbers or letters press the YELLOW button until the incorrect numbers or letters have been removed or press the RED button to erase all input Now re key the correct entry 22 Printing Duplicate Receipts 1 At the READY prompt press the MENU button Using the key highlight DUPLICATE RECEIPT and then press the GREEN button Press the GREEN button to print a duplicate receipt It is not an exact copy of either a customer or merchant receipt and has Duplicate Receipt printed on it 23 Xand zZ Totals X Totals can be printed at any time throughout the day and give a sub total of all transactions performed X totals do not reset the totals within the terminal TRANSACTION MENU Print Chip Data Reversal Duplicate Receipt EFT Duplicate Receipt Enter YES Clear NO Z Totals show the total of all transactions processed through the terminal for each card company since the last Z Totals were performed Once Z Totals have been completed the totals within the terminal are reset to zero X Totals will also be reset Z Totals are not connected to your Banking totals
31. on Centre on the number displayed by the terminal When the call is answered quote the referral message and your Merchant Number Ask the customer to pay by some other means and press the YELLOW button Check the telephone line is connected properly Call the Helpdesk for guidance DIV434696A COPYRIGHT 2012 Ingenico UK Ltd ALL RIGHTS RESERVED Date June 2012 Released for UT4 13 10 Page 38 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number DIV434694A_Cover
32. or 1571 Enter YES Clear NO Ready If your telephone line has Call Waiting or 1571 press the GREEN button Page 6 PLEASE NOTE If you have Call Waiting and select NO when prompted the terminal will be unable to dial for authorisation when a call message is waiting 3 Key in your Merchant Number and press the GREEN button lt Software Version gt lt Serial Number gt Terminal Installation Key in Merchant No and then press ENTER Ready The terminal will start to dial Ingenico terminal configuration system GEMS and a number of communication messages will be displayed lt Software Version gt lt Serial Number gt Terminal Installation Connecting to lt Acquirer Name gt Please Wait Ready Once the configuration call completes the terminal will then contact each acquirer of the cards it is configured to accept Further communications messages will be displayed Hardware Serial POWERING UP Validation Required Press ENTER Please Wait An installation report will then be printed displaying the card types that your terminal will accept PLEASE NOTE If the print out shows cards type not accepted please contact the Helpdesk The PINpad will now be installed when you see the display below press the GREEN button The terminal will start to dial the GEMS to validate the PINpad serial number Once the call to GEMS has completed the installation of the PINpad is complete Installation of the te
33. or instructions on how to complete a Sale Transaction Page 12 6 Starting a Transaction IMPORTANT INFORMATION Your terminal may be configured to start a transaction by either entering the transaction amount first or by inserting swiping the payment card If your terminal is configured to accept Contactless payments it will always expect you to enter the transaction amount first for whichever type of transaction you are performing If your terminal is configured to request the card details first the customer will be required to insert their card into the PINpad rather than the terminal Once this is done enter the transaction amount and continue from the Checking Card prompt for the chosen transaction type PLEASE NOTE In this guide the PINpad displays are shown alongside the terminal displays so that you know what the customer is being asked to do 1 At the READY PROMPT you may be asked to Key in the amount of the sale or to insert or swipe customer card Terminal Displays PINpad Displays SALE Present Insert Swipe AMOUNT 9 50 PRESENT OR INSERT Card to Continue CARD or press Cancel key If you make a mistake press the YELLOW button and re enter the correct amount If the card is a Chip card please see Sale Inserting a Card in Section 7 If the customers card is a Contactless card and is to be used for a Contactless transaction please see Sale Contactless in Section 7 If the custo
34. or the customer Pass the receipt to the customer and the transaction is complete 9 If this is a mail order transaction the YELLOW button will be pressed when asked if the customer is present lt transaction type gt Is customer present If not entered earlier in the process key in the amount Enter YES Clear NO of the transaction and press the GREEN button IF YOUR TERMINAL IS CONFIGURED FOR CSC AVS A CARDHOLDER VERIFICATION SERVICE PROCEED AS FOLLOWS If you see this prompt key in the 3 digit security code which can be found on the signature strip on the back of the customer s card Now press the GREEN button lt transaction type gt Key in Security Code and then press ENTER PLEASE NOTE The security code for American Express cards is a four digit code and can be found on the front of the card Your terminal will then prompt you to do the following Key in Numerics From ee i The Post Code Enter the numeric digits from the customer s Post Code i e EH11 9YE would be entered 119 and then press the GREEN and then press ENTER button Enter the customer s house number i e Flat 5 29 High Key in First Five Digits Street would be entered 529 and then press the GREEN Of the Address button and then press ENTER 10 The terminal will now dial out for authorisation and the lt transaction type gt authorisation code will be displayed Press the GREEN AUTH CODE nnnnn button lt Acquirer Name gt
35. press ENTER The terminal will display the results of the address check The result will be printed on the receipts The security message will advise the response for any information entered at the Security Code Address and Post Code prompts ALL MATCH ALL DATA ENTERED IS CORRECT SEC CODE MATCH ONLY ONLY THE SECURITY CODE IS CORRECT ADDRESS MATCH ONLY ONLY THE ADDRESS IS CORRECT NO DATA MATCHES NONE OF THE DATA ENTERED IS CORRECT DATA NOT CHECKED THE DATA HAS NOT BEEN CHECKED Page 27 11 To accept the transaction press the GREEN button and s h AUTH CODE a customer receipt will be printed Press the GREEN lt security message gt button again and this will print a copy of the receipt for Press ENTER to Accept your records Press CLEAR to Decline To decline the transaction press the YELLOW button and a void receipt will be printed for the customer Press the YELLOW button again and a void receipt will be printed for your records 17 Reversal You can reverse the last previously authorised Sale or Refund transaction provided the reversal is carried out within 30 seconds of completing the original transaction 1 At the READY prompt press the MENU button TRANSACTION MENU AA Refund 2 Using the key highlight REVERSAL and then press Duplicate Receipt the GREEN button Reversal 3 The terminal will dial the authorisation centre and display the message CONNECTION MADE The terminal will now confirm the re
36. r Supervisor Card or enter your Supervisor code If you want to proceed to the Waiter Setup menu Enter YES Clear NO press the GREEN button If not press the YELLOW button to return to READY prompt 4 Using the l key highlight Add and then press the GREEN button Add Delete Print Change Name Delete All Create Defaults 5 Your terminal will automatically allocate the next ADD Waiter Code nn available Waiter ID Key in the text name description Key in Waiter s Name and press the GREEN button this field is limited to 10 aaaaaaaaaaaa characters and then press ENTER Please refer to Section 5 for instructions on how to Enter Letters A total of 99 waiters can be added Deleting a Waiter ID Follow steps one to five above and select Delete from the WAITER SETUP menu now proceed as follows Page 33 1 Key in the Waiter ID code that is to be deleted and then DELETE Waiter press the GREEN button Key in Code to Delete and then press ENTER 2 If you want to proceed to delete the Waiter press the GREEN button DELETE Waiter nn lt name gt If not press the YELLOW button Enter YES Clear NO Changing a Waiter ID Follow steps one to five of Section 27 Adding an Individual Waiter ID and select Change Name from the WAITER SETUP menu Now proceed as follows 1 To change a Waiter Name key in the Code of the Waiter that requires change and then press the GREEN button CHANGE Name Key in
37. rd or enter the supervisor code through the terminal 5 Ifa gratuity has been added press the GREEN button If no gratuity has been added press the YELLOW button REFUND lt Gratuity String gt Added PROCESSING PLEASE WAIT Enter YES Clear NO Page 23 5 Ifa gratuity has been added enter the amount of the gratuity and press the GREEN button REFUND Key in lt Gratuity String gt PROCESSING PLEASE WAIT 0 00 and then press ENTER 6 You may be asked to key in the Waiter ID from the original transaction and press the GREEN button REFUND Original Waiter ID PROCESSING PLEASE WAIT and then press ENTER The transaction will now proceed as a normal refund transaction NOTE Please see Section 9 for information on how to complete a Refund Transaction 14 Pre Authorisation PLEASE NOTE this option is only available for certain types of business Please contact Customer Services for further information Where there is the likelihood of a large value transaction such as a hotel or car hire bill a pre authorisation transaction for the expected value can be made If following a pre authorisation transaction the value of the transaction increases e g as a result of an extended stay at a hotel a further pre authorisation may be required i At the READY prompt press the MENU button TRANSACTION MENU Refund Using the l key highlight PRE AUTH and then press Purch with Cashback the GREEN butto
38. ress the MENU button twice Using the key highlight the SELECT FUNCTION option and then press the GREEN button Key enter the number 30 and press the GREEN button You will then be asked to swipe the Supervisor Card or key in your Supervisor code The current date will be displayed Re key the correct date and press the GREEN button The current time will be displayed Re key the correct time and press the GREEN button The terminal will return to the READY prompt SYSTEM MENU Totals Print Function Codes Select Function Key in Function Code and then press ENTER SET DATE TIME Enter Current Date dd mm yy and then press ENTER SET DATE TIME Enter Current Time hh mm and then press ENTER 29 How to Print a Transaction Log This function allows you to print a log of your last 100 transactions should the need arise for example to check any financial discrepancies 1 At the READY prompt press the MENU button twice Using the key highlight the SELECT FUNCTION option and then press the GREEN button Key enter the number 16 and press the GREEN button You will then be asked to swipe the Supervisor Card or key in your Supervisor code To print a transaction log for the selected acquirer press the GREEN button If not press the YELLOW button Press the GREEN button again and the transaction log for that acquirer will be printed It will show the previous 20 transactions for that acquirer Step 3
39. rint a Merchant receipt tear this off and ask the customer to sign it Printing MERCHANT RECEIPT PROCESSING PLEASE WAIT Please Wait Tear Off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint 5 Check the signature and if it is OK press the GREEN button and a Customer receipt will be printed If the signature is not OK press the YELLOW button and the transaction will be cancelled SALE Signature OK PROCESSING PLEASE WAIT Enter YES Clear NO 6 The terminal will now print the Customer receipt Printing CUSTOMER RECEIPT lt Transaction Result gt PLEASE WAIT Please Wait Page 16 7 Pass this receipt to the customer for their records Tear Off CUSTOMER RECEIPT lt Transaction Result gt PLEASE WAIT Press ENTER if OK Press MENU to Reprint 8 The transaction is now complete and the terminal will return to the READY prompt Voice Referrals Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre As a security measure your terminal may have been set up to request either the swipe of the Supervisor Card or the input of a Referral Password when this situation arises Please follow the process below if your terminal has been set up to ask for a Referral Password 1 The following screens will be displayed if the transaction gets a referral message from the acquiring host lt Transaction Type gt PROCESSING lt Voice Referral Message
40. rminal and the PINpad is now complete and the terminal will display the READY prompt The terminal and PINpad are now ready for use READY Merchant Number lt IDLE DISPLAY gt 12345678 Before you start using the terminal confirm that the date and time are correct If this needs to be amended refer to Section 28 of this guide for details Page 7 Installing the Terminal via Ethernet IP Before switching the power on at the mains supply ensure that the Ethernet cable is connected to the ETH port on the terminal s connector box and to your router or network point Position the terminal in a clear area where the display can be read and the keypad and card swipe are easily accessible Position the PINpad where it will be easily accessible to the cardholder Ensure you have your Merchant ID to hand This can be found on your Welcome Letter Now switch on the power at the mains supply and installation will begin Dual Comms Mode Connection Method Telephone PPP 1 You should use the keys to highlight the LOCAL NETWORK required option and then press the GREEN button when Local Network is selected Terminal Displays PINpad Displays Terminal Installation Plug in Network lt Software Version gt lt Serial Number gt Cable and then press ENTER Ready Ensure the Network Cable is connected and then press the GREEN button 2 Key in your Merchant Number and press the GREEN button lt Software Version gt lt
41. rminal in a clear area where the display can be read and the keypad and card swipe are easily accessible Position the PINpad where it will be easily accessible to the cardholder Ensure you have your Merchant ID to hand This can be found on your Welcome Letter Now switch the power on at the mains supply and Installation will begin Dual Comms Mode Connection Method Telephone PPP 1 You should use the Ta arrows to highlight the LOCAL NETWORK required option and then press ENTER to select Tel ephone PPP for PSTN Terminal Displays PINpad Displays lt Software Version gt lt Serial Number gt Terminal Installation Plug in Phone Line and then press ENTER Ready 2 Ensure the telephone line is connected to the telephone IN port on the terminal s connector box and to the wall socket and then press the GREEN button lt Software Version gt lt Serial Number gt Dial Prefix Required Enter YES Clear NO Ready If your terminal it is connected to a Switchboard PABX select YES by pressing the GREEN button Key in the number used to get an outside line often 9 and then press the GREEN button Key in the Number used to get an Outside Line lt Software Version gt lt Serial Number gt and then press ENTER Ready If however your terminal is connected via a direct line and you selected NO by pressing the YELLOW button lt Software Version gt lt Serial Number gt Does the Tel Line have Call Waiting
42. rminal so that they can be read by the card reader Using a Card with the Contactless Reader The Contactless Card Reader is located on the PINpad If the terminal is allowed to process Contactless transactions the cardholder has the option to present their contactless card against the Contactless symbol when displayed on the PINpad If the card is removed too quickly a message will appear on the display and the cardholder will be asked to present the card again AMOUNT 9 50 PRESENT OR INSERT CARD The cardholder should hold their card against the Contactless symbol for it to be read Page 10 Using the Menus The Transaction Menu enables you to perform a transaction on the terminal At the READY prompt press the MENU button Refund The first option on the list will be highlighted Dechase with Cashback Force Sale The actual options shown may differ from those shown here PLEASE NOTE Only three options can be displayed on the terminal screen at any one time Ta keys to view the available options Press the GREEN button to select a highlighted option The terminal will return to the READY display if no option is selected within 30 seconds The System Menu enables you to perform an administration function on the terminal Select the System Menu by following the instructions below At the READY prompt press the MENU button until the System Menu is displayed Other menu options may appear before after depend
43. s made when entering numbers or letters press the YELLOW button until the incorrect numbers or letters have been removed Then re key the correct entry Once all the numbers or letters have been entered press the GREEN button to accept the entry Application Selection Some cards support multiple card schemes and during the transaction flow the customer may be required to choose which card scheme to use Alternatively the customer can ask you to assist them with this Customer Control If the customer wishes to select which application to use they should press the arrow key to scroll through the options when this screen is displayed They should then press the GREEN button to select the appropriate application Terminal Displays PINpad Displays SELECT lt Application Name gt lt Transaction Type gt Customer to Select VW TO SKIP ENTER TO SELECT Method of Payment Press ENTER to assist Merchant Control 1 If you press ENTER to assist you will be in control of selecting the application Terminal Displays PINpad Displays SELECT lt Application Name gt lt Transaction Type gt Customer to Select Method of Payment Press ENTER to assist Y TO SKIP ENTER TO SELECT lt Transaction Type gt Now press the YELLOW button to scroll through the rd options and then press the GREEN button to select the lt Application Name gt Sbpropnale one Enter YES Clear NO pprop l Please refer to Section 7 of this guide f
44. tal REN values of each of the items of apparatus connected to the line should not exceed the maximum REN value 4 0 This value includes any Network operator provided instrument each of which is assumed to have a REN value of 1 0 unless otherwise marked Page 4 3 Declaration of Conformity The CE marking indicates that the product supplied complies with the basic requirements of European Directive 1999 5 CE known as the R amp TTE Directive concerning RF equipment and telecommunications terminals with respect to The protection of the health and safety of the user and any other person The protection requirements with respect to electromagnetic compatibility and complies with the following harmonised standards IEC EN 60950 1 Issued Dec 2001 Electrical safety of data processing equipment EN 55022 Issued 1998 A1 2000 A2 2003 Radio electric disturbance characteristics limits and measurement methods EN 55024 Issued 1998 A1 2000 A2 2003 Immunity characteristics limits and measurement methods And for the whole range complies with the European approval specification on connecting terminals with DTMF dialling to the Public Switched Telephone Network Council Decision 1998 482 EC Council Decision 1999 303 EC ETSI ES 203021 ETSI TR 103000 The product supplied is designed to interwork with the following European analogue Public Switched Telephone Networks Austria Belgium Denmark Finland France Germany Greece Iceland
45. ted dirt and grime use a damp cloth that has previously been dipped in mild soap and water Wring out thoroughly to remove excess water before use DO NOT use solvents cleaning fluids or abrasives These materials could damage the plastic housing and any exposed contacts Page 2 External Power Supply This apparatus is intended for use when supplied with power from a low voltage external power supply Only an Ingenico approved power supply CE Marked specified for use with this Terminal may be used Since this product does not have a disconnect device ON OFF switch the Terminal and Power Supply must be installed near a suitable power socket which is easily accessible In the event of a hazard or malfunction the Power Supply Unit should be switched off at the socket before being unplugged from the mains The power supply output lead should only be plugged into the product power input socket The power supply will provide adequate power for the Terminal The user should ensure that all other auxiliary apparatus drawing power from the host does not overload the power supply Operate only from a power source as specified on the Power Supply Unit A damaged mains cord if not a replaceable type or low voltage secondary input lead cannot be replaced by the user the unit must be returned to the authorised service agent for essential repairs and or replacement Connections Interconnection to other equipment via the externall
46. the maximum Contactless Limit the following screen will be displayed REFUND Key in the amount lt IDLE DISPLAY gt 0 00 and then press ENTER Page 19 3 If the value is above the Contactless Limit you will be asked to swipe insert card Normal card checks will be performed If refunds are supervisor protected then you will be asked to swipe the supervisor card or key in the supervisor code AMOUNT 9 50 PRESENT OR INSERT REFUND Present Insert Swipe CARD Card to Continue or press Cancel key 10 Purchase with Cashback This option only needs to be selected when your terminal is configured to accept gratuities and you may wish to provide Cashback instead of adding a Gratuity Selecting this option will result in the transaction being carried out with Cashback instead of Gratuity PLEASE NOTE Only certain types of debit cards allow Purchase with Cashback 1 At the READY prompt press the MENU button TRANSACTION MENU Refund Using the le key highlight PURCH WITH CASHBACK Purch with Cashback and then press the GREEN button Force Sale 2 Key in the amount of the sale and press the GREEN button Terminal Displays PINpad Displays PWCB lt IDLE DISPLAY gt Key in Sale Amount and then press ENTER 3 Either key in the cashback amount and then press GREEN button or swipe insert card in the terminal and then key in the cashback amount PWCB Key in Cash Amount PROCESSING PLEASE WAIT
47. versal is successful and print a receipt Tear off the receipt and give this to the customer as a copy of the transaction Press the GREEN button The terminal will now print a copy of the receipt for you to retain for your records Press the GREEN button and the terminal will return to the READY prompt If a re print is required press the MENU button 18 Verify Account 1 Press the MENU button and then use the arrow keys to highlight the transaction type from the transaction Verify Account menu and then Press GREEN Pre Auth Refund 2 Insert or Swipe Card the customer s card VERIFY ACCOUNT Insert or Swipe Card to continue or press Cancel key 3 Ask the customer to enter their PIN into the PINpad as A mount 0 00 they do asterisks will appear on the screen Now press PIN the GREEN button Cardholder to key PIN Enter OK Clear REKEY 4 The terminal will contact the acquirer to verify that this h 4 Amount is a valid account PIN ACCEPTED RETURN TERMINAL Do NOT Remove Card Page 28 19 PIN Entry Failure If an incorrect PIN has been entered the PINpad and terminal will display INCORRECT PIN 1 The cardholder has three attempts to enter their PIN INCORRECT PIN after which the terminal will display the message PIN TRIES EXCEEDED ENTER PIN 2 Per If this message is displayed the customer will need to PIN TRIES contact their card issuer EXCEEDED DO NOT REMOVE CARD 3 i i gn
48. y accessible ports on the Terminal must only be made as follows Power Supply Input Operates at Safety Extra Low Voltage SELV Connect only to an Ingenico approved Power Supply CE Marked specified for use with the Terminal Port s 6 way The RS232 type port s operate at SELV and must only be connected to a module of the same type ie SELV Public Switched Telephone Network PSTN Line 6 Way MUST only be connected to a PSTN socket e g Telephone wall socket PABX etc Under no circumstances must the PSTN cable be inserted into the RS232 ports Take due care when attaching cables External Cables DO NOT use any other external cables and or cable lengths must be less than 3 metres long other than those specified and or supplied by the manufacturer Ensure all cables are routed to prevent damage or accidental contact Page 3 MODEM General Description The Terminal has an integral modem that allows the Terminal to transfer transaction data to card companies host computer systems The internal modem supports CCITT V22bis V22 V21 V32 V32bis V34 data transfer protocols It has an automatic dialling facility Disclaimer This equipment has been designed for connection to the local Public Switched Telephone Network PSTN The apparatus must not be subjected to any modification in any material way unless authorised by Ingenico Nor must it be used with Internal Modem Software that has not been formally accepted by the ma
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