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1. il j j gt j i j j d j j Y j j j j d j j j d m j j i j i j j j j j j j j i j ID ca nter rd pri User Manual Document No 688 Issue 3 02 11 2009 A Secure ID card printers ELECTRONICS Enduro MAGICARD CONTENTS GCC Declarations ein E E ee eee naar Ne er rene GENE SEE FRED SEER SODE SOE DERE 3 Sae LV TAS DE LION NS socia 3 Sc Uco PPP A AP e 4 o EET re 4 IMPORTANT do not connect USB y t ooooocccnnncccccccconncnnnnccnononncnnnnnonononannnnnnnnnnonnnnnnennnnnononanennnss 5 Printer location requirements ccccseecceceeeeeecseeeeeeseeeeeseeseeeseeeeesseaeeeeesaueeessaueeessageeeeseeeeeessaneeeseas 5 po Ro e 6 Prepare the cleaning roller cccccccccssscccccsscccccesscecceseeeceaseceeusecessagececsaueeeeseuseeessaeeessageeesessageness 6 Install the dye film oeste ctai n 7 Connect the power SUPPLY ccccccccssesseeeeeeeeceeeeseeeceeseeeeesseeceeeeeseeeeeeeeeeeeesseaaaaeeeeseesseaeeeeeeeeeeseeaas 7 Load the Driver CD in to your PC cooocccnncccnccnnncccnoncnnncnnnnncnnnconnnncnnnnnnnnnnnnnnnnnnnnnnrnnnnrrnnnnnnnnnnnnnnnanenons 8 Using your Enduro printer sicnesee ca Eee EEA aa AEAEE ERA EAA REER 9 EE AUS E E A EE E EE E A UU IA 9 CM CISION Dane en E E E cata EAT 10 ORE BE ORE E A R AT 10 MODU OD WONG A on E O EGO PU O E 11 Gleaningd the TollerS scanner EE ER E cias 12 Tore AP e a E o US PE OE
2. Pure PVC card stock or laminated PVC polyester cards are available The latter are more durable and better suited to heavy use and heat lamination when required For access control and smart card applications your dealer should provide the appropriate type for direct to card printing For good consistent results stick to a single variety of good quality cards such as those available from your Magicard dealer Card size e Standard CR80 3 375 x 2 125 86 5 mm wide x 53 98mm high Card thickness e Minimum 0 015 0 38mm e Standard 0 030 0 76mm e Maximum 0 063 1 60mm To obtain good quality prints the card must be e Glossy white e Free from dirt and grease e Free from surface contamination e Free from pits and bumps in the surface e Free from burrs at the edge of the card e Completely flat 85 6 mm 3 375 inches Both the Enduro and Enduro Duo printer 1016 pixels offer high quality edge to edge full bleed printing 53 96 mm 2 125 inches 642 pixels Printable area of the card Dye cut PVC cards typically have an edge roll off bevel which can result in a fine white line around the edge of full bleed printed cards When setting up your card design using your graphics software on your PC you should use a maximum page size of 1016 pixels 3 45 87 5mm x 642 pixels 2 13 54mm Magicard Enduro User Manual 16 ELECTRONICS nduro Ultra Electronics Ltd MAG
3. A 12 A o o A 12 ul AE e SNE ER O o 13 A e E E EEE E E EE E T 14 Choosing the right dye film ribboN oooonnccconnnnncccconccnncccconcnnncncconancnnenonnnnnnrennnnnnnrrnnnnnnnnrrnnnnnnnrnnnnanas 15 GNOOSINO METION CAOS steccs sic fee swecd tees taved wees E 16 Cardmale Malasia 16 ELok EET E E E AAEE E OE E E A ET ee 16 Ga d RICKIE e EE ET 16 To obtain good quality prints the card must DB ooocccnnccccncccnncccconcnnncnnanconnnonnnncnnnonnnancnnnnnnnnncnnnnnnos 16 Printable area Of the Card ccccccsssseccccceessecccceeeeceecaueuseceessaaaeeeessaeeaeeeeessuaaeeessuaaseceessaaaseseesensagees 16 Using Magnetic stripe Cards ccccccccsseecceeccasecceeeceeeseeeeeeeeeeeeesseeeeeeeeseeaeeeeesesaceeeesseeeeeeessagseeeess 17 Using self adhesive Cards ccccccccccssssececceeeececcceeseecececaeaseceeseaauseeeeessaaseeeesssaeceeessaaseeesssasseeeess 17 Printer driver software the UltraDriver ccccsssseeceesseescesseccenneeesoenseeeeeaseeseonseeseoanseesonnseeseonsees 18 Installing the UltraDriver esparcidos 18 The printer driver settings ccccccscccccssececseeseccceseeecsesseeceaseecseuseeessageeecsaueeecsaseessuseeessageeesssaaeees 20 Uninstalling the UltraDriver ooonnnccccccnnnnnccccooncnnncnoncnnncnononcnnnnnnonnnnnnnnnnnnnnnnnrnnnnnnnnnnnnrnnnnnnnnannons 21 SR AP PP que 22 eann I 8 ST eee en e
4. CAR D Using Magnetic stripe cards If you have an Enduro Mag printer fitted with the optional magnetic encoding module you can simultaneously print and encode the magnetic stripe on the rear of a magnetic stripe card The Enduro Mag can encode HiCo and LoCo type magnetic stripe cards Magstripe When loading magnetic stripe cards make sure the Stripe is on the left and underneath when viewing from the front of the printer Refer to your PC Badge printing application for instructions on how to print and encode a magnetic stripe card Using self adhesive cards We recommend only self adhesive cards supplied by Ultra Electronics via your Magicard dealership There are many different types of self adhesive cards Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the printer These problems range from poor image quality failure to feed from the card hopper dye film being cut and cards getting jammed in the roller mechanism Magicard Enduro User Manual 17 Ultra ELECTRONICS Enduro MAGICARD PRINTER DRIVER SOFTWARE THE ULTRADRIVER Note As part of our continuous improvement program the UltraDriver software and the printer firmware for Enduro printers is being updated on a regular basis To ensure you get the best performance from your Enduro printer we recommend that you regularly check the Magicard website for the latest driver software and
5. Dover abe Note You are not finished yet The driver is not fully installed until the Enduro printer is connected to the PC via the USB cable and powered ON s Found New Hardware x Magicard LD Found New Hardware x Magicard Enduro x Wi Found New Hardware Your new hardware is installed and ready to use When the printer is detected by the PC the driver installation will be completed and the printer will be ready to use CAUTI ON If the computer you are using has at some time run another manufacturer s printer e g Eltron C Series printer a Windows file necessary for the Magicard installation could be missing The symptoms of this are that the computer does not seem to detec printer s USB connection Recover the file as follows 1 Navigate to c windows inf Winc 2 Find the file named usbpr 3 Reconnect the USB Magicard Enduro User Manual 19 ELECTRONICS Enduro Ultra Electronics Ltd MAG CAR D The printer driver settings To access the printer driver settings in Windows 2000 and XP de Y rf Y tart 1 On the PC go to Start 2 Right mouse click on the Magicard g Sla then Printers and Faxes Enduro printer and select the Printing Preferences option To access the printer driver settings in Windows Vista rf Y rf Y rf Y 1 On the PC go to the 2 Select Printers 3 Right mouse click on Windows logo then the Magi
6. Upgrade Kit e All standard PVC I SO CR860 sized cards e HoloPatch Magstripe cards are available Card thickness 0 51mm to 1 02mm 20mil to 40mil Magicard Enduro User Manual sO a ELECTRONICS Enduro TROUBLESHOOTING Probable Cause _ Lid Open please close to continue Code 01 00 to 01 09 Out of cards please refill the hopper and press retry Code 02 00 Hand feed error please select and try again Code 03 00 Flipper Card Jam please clear printer mechanism Code 04 00 to 04 11 Ultra Electronics Ltd The lid is open either during a print job or when there is a print job pending The printer can not feed a card from the input hopper The printer is in hand feed mode and has not detected a card inserted in the front for ten seconds If the printer is in hand feed mode Card is jammed in the flipper mechanism If the printer is feeding from the hopper Card is jammed in the flipper mechanism Make sure your card hopper has cards Take the card stock out and fan them Make sure your card stock is within Clean the printer rollers Ensure the card is being fed into slot Ensure card is inserted far enough into Do not pre stage a card in the printer Open the lid and remove the card from Make sure the flip mechanism rotates Do not pre stage a card in the printer Ensure the card is being fed into slot Ensure card is inserted far enou
7. can bypass the driver settings and can produce this error essage Probable Cause Wrong film type Please load different film to Can arise if sending a color print or continue or press cancel to overcoat print job to a single color clear print job monochrome film Code 10 00 to 10 06 1 Make sure you are using genuine Can t find panel Please Magicard film check film and printer The printer cannot find the requested 2 Make sure your dye film gear is mechanism or press color panel within 8 panels of its meshing with the film teeth cancel to clear print job starting point 3 Make sure you have the correct power Code 11 00 to 11 01 supply plugged into the printer 4 Try installing a new roll of ribbon RFID PCB Missing Reconnected PCB to The printer does not detect the RFID continue PCB Code 12 00 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon Print Head Error switch 1 Turn off the power then make sure printer off and reconnect i the printhead cable is connected i head cable is not correctly print head dahneride 2 Check to make sure the correct Code 13 00 Magicard power supply is connected The printer detects that the print Turn off the printer so to allow the printhead to cool down 2 Check to make sure your room Overheat error switch temperature is with in the printer off and allow The
8. dye film but the configuration of colors is unsupported 1 Open the lid and remove the card if possible Note You can use the arrow buttons on the front to try and move the card If not close the lid and see if the card will eject 2 Once removed make sure your cards are within the printers recommended specification 3 Clean the printer rollers Make sure you are using genuine Magicard film Install a new roll of film Make sure you are using genuine Magicard film Check there is dye film installed if not install a roll of film Check whether the dye film has been completely expended if so install a new roll Make sure your dye film gear is meshing with the film teeth Make sure you have the correct power supply plugged into the printer Try installing a new roll of ribbon Make sure you are using genuine Magicard film This could be a new film type for the printer so a firmware upgrade might be needed Download the latest firmware from our website and install it This could be genuine Magicard film but the incorrect type for your printer check with your supplier Magicard Enduro User Manual 99 MAGICARD ELECTRONICS Ultra Electronics Ltd y Solution Make sure you have the right film type fitted in your printer 2 Check that your driver settings are correct 3 Reinstall the printer driver Note If printing prn s to the printer it
9. eeaeee Mag not fitted Mex 2 2 Dk Press OK to return to the previous menu option Advanced Magicard Enduro User Manual 14 Enduro Ultra Electronics Ltd ELECTRONICS MAGICARD MA300YMCKO dye film is generally the appropriate choice for colour printing with both Enduro and Enduro Duo printers MA250YMCKOK dye film for the Enduro Duo models only is more economic when printing in colour on the front side and black on the rear MA1000K amp MA600KO dye film where cost is critical monochrome printing is a fraction of the cost of colour printing The table below is a guide to selecting the best dye film to use for any intended application sur E Enduro amp me Enduro Duo Colour 1 side only 300 printing on 1 side only YMCKO MA300YMCKO Monochrome Black Red Blue Green 1000 printing on 1 side only ra Gold Silver White Scratch dao Black Overcoat 600 printing on 1 side only ES MA600KO Enduro Duo CO Ur One 250 printing on 2 sides YMCKOK MA250YMCKOK Black back Enduro Duo COC Tone ts 150 printing on 2 sides YMCKO MA300YMCKO colour back Ribbon Panel Layout Key Y yellow M imagenta C cyan K resin O overcoat No Colour Magicard Enduro User Manual 15 ELECTRONICS nduro Ultra Electronics Ltd MAGICARD Card material Not all white plastic cards are the same For best image quality always use high quality video grade PVC cards
10. CARD Ultra Electronics Card Systems 6711 176th Avenue NE Redmond WA 98052 USA Tel 425 556 9708 Fax 425 556 3962 Email Support USsupport UltraMagicard com Sales USsales UltraMagicard com Web http www magicard com Ultra Electronics Card Systems Waverley House Hampshire Road Granby Estate Weymouth Dorset DT4 9XD UK Tel 44 0 1305 784738 Fax 44 0 1305 777904 Email Support customer service ultra co uk Sales UKsales UltraMagicard com Web http www magicard com Ultra Electronics Card Systems Room 902 Zhonghuang Tower No 1007 Second Zhongshan Road S Xuhui District Shanghai City 200030 China Tel 00 86 21 6457 3509 Fax 00 86 21 6457 3509 Email infochina magicard com Web http www magicard com Magicard Enduro User Manual 35 ELECTRONICS Enduro ic MAGICARD CONTACT US SUPPORT www magicard com gt Support gt Supporto gt Apollo s 4 mm Ultra Electronics Card Systems Ultra Electronics Card Systems E Hampshire Road Weymouth de North American Sales Support Center Dorset DT4 9XD United Kingdom 6711 176th Avenue NE Redmond WA 98052 Tel 44 0 1305 784 738 Toll Free 877 236 0933 Tel 425 556 9708 Fax 44 0 1305 777 904 Fax 425 556 3962 email UKsales ultramagicard com email USsales ultramagicard com
11. US PATENT No 5 990 918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1 Microsoft and Windows 2000 XP and Vista are trademarks of Microsoft Corporation Copyright 2008 Ultra Electronics Limited SAFETY INSTRUCTIONS To prevent electric shock do not remove covers Do not attempt to service the printer yourself There are no user serviceable parts inside In the event of malfunction refer servicing to your nearest MAGICARD Service Centre Use only a power source within the limits marked on the bottom panel Take care not to spill any liquid on the printer Ensure that the power supply cord is not longer than 2 metres in length and includes a properly grounded connection If using this printer in Germany To provide adequate short circuit protection and over current protection for this printer the building installation must be protected by a 16 Amp circuit breaker Bei Anschlu des Druckers an die Stromversorgung mu sichergestellt werden da die Gebaudeinstallation mit einem 16 A Uberstromschalter abgesichert ist When handling the printer avoid touching the thermal printing edge of the thermal print head Any grease and contamination will shorten its life Before transporting the printer remove the dye film amp card hoppers and pack the printer in its original packaging FCC Declaration This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may n
12. are explained below screen Magicard Enduro User Manual 11 ELECTRONICS Enduro Select OK _ Step through each option using the Next button To view an option press OK Then press Back to return to this menu Ultra Electronics Ltd M AG C AR D Clean rollers IMPORTANT To prevent the cards slipping on the rollers during printing we recommend that you clean your printer using a cleaning card each time you replace the dye film For detailed instructions on how to clean your printer please turn to pages 22 to 25 Test card select Ok on this option if you wish to verify the operation of the printer You will be asked to confirm that you wish to print a test card If you select Yes the printer will feed a card from the hopper and print an internally generated test image on it Info this option provides you with information about the printer e The type of dye film fitted amp how much has been used e The firmware version loaded in the printer e The total number of cards printed e The printer s serial number Press OK to return to the previous menu option Info Magicard Enduro User Manual s10 ELECTRONICS nduro Ultra Electronics Ltd M AG CAR D Hand feed This feature enables you to select whether cards should be fed into the Enduro from the Card hopper at the rear of the printer or by hand one at a time from th
13. between 2 A used roll of dye film has been Colour Format YMCK and black film fitted 2 Replace dye film with a new roll Magicard Enduro User Manual sof ELECTRONICS Problem Ultra Electronics Ltd MAGICARD Solution Mis registration of Colours Ghosting on Photographs etc Small Areas of Wrong Colour Small areas where 1 or more colour layers have been missed from the image Dark or lighter vertical lines on card always in the same place Vertical white line down one or both ends of card White line along length of all cards always in the same place Card is slipping due to dirty rollers Dust and debris on surface of the card white ovals Contaminated with oily deposits darker blotches Card surface uneven White patches Slight cutting of dye film due to Printhead density set too high Jagged scratches Card striking something during the print process Card not running smoothly along the platen runway Incorrect driver setting Image page size incorrect Incorrect image start or end position settings Printhead has damaged heating elements Probable Cause Clean all rollers See page 23 of this document Ensure cards are kept clean and protected from dust amp debris Replace cards with clean ones and do not handle print surface 3 Replace cards 4 In the driver reduce printhead power setting or determine which end of card is cutting the fi
14. card Enduro Control Panel printer and select the Printing Preferences option E Magicard Enduro Printing Preferences Understanding each individual driver setting Magnetic Encoding i Sawe Restore The printer driver contains a built in help file in HTML Printer Card Front CardBack Advanced format this file gives an excellent clear explanation of Me CARD Enduro each driver setting Model Enduro Duo E Duplex Printing Front Only To view the driver s help file go to the printer preferences as described above and click on the Help button in any of the tabs eee a pp xa 1016 642 Pixels 3 375 x 2 125 Inches 85 6 x 54 mm d lt Printing Options Printer Status Magicard Enduro User Manual 20 ELECTRONICS Enduro Ultra Electronics Ltd MAG CARD Uninstalling the UltraDriver To uninstall the printer driver from Windows 2000 and XP 1 On the PC go to Start then Control Panel ra Start 5 In the Control Panel select Add or Remove Programs de Select the Magicard Enduro entry and click on Change Remove de Now just follow the prompts from the Printer Uninstall application To uninstall the printer driver from Windows Vista O 1 Onthe PC go to the Windows logo then Control Panel In the Control Panel e if in category view select Uninstall a program e if in classic
15. ds will be free from defects in material and workmanship for a period of 2 years in E U and USA 1 year elsewhere from the date of Original purchase or for a quantity of 10 000 printed cards whichever comes first provided that Ultra approved card media is utilised If a Warranty claim is submitted for a defective printhead Ultra will have the right to inspect the printhead and samples of the printed and blank ID cards used with it for the purpose of verifying that the claimed defect has not been caused by non Ultra approved media or by foreign particles or substances which have caused chemical or physical damage Ultra s decision in any such claims shall be final Warranty Claims f the MAGICARD printer proves defective during this period please contact the Ultra Service Center at the address and telephone fax number given below The Ultra Service Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem and if a return is appropriate they will give you a Return Authorisation Number and consignment instructions to the appropriate repair center Ultra will at its option repair or replace the defective parts at no charge to the customer Warranty Limitations The Warranty does not apply to MAGICARD printers that have been e Damaged through physical or electrical mishandling e Damaged through operation in environments which are outside normal office conditions in terms of corrosive atmospher
16. e temperature humidity shock or vibration Improperly installed or interfaced to other products which may exhibit software problems or expose the MAGICARD to improper voltages or control signals Fitted with dye film rolls from any source other than Ultra Electronics or have been used to print on anything other than card surfaces which are approved by Ultra and which will generally be made of PVC be completely flat and be free of harmful particles or substances Serviced or interfered with by anyone other than an Ultra Authorised Service provider 5 Shipping Insurance and shipping costs incurred in sending the MAGICARD printer for Warranty service are the responsibility of the customer Whenever possible Ultra Service Centres will use the same class of shipping service selected and paid for by the customer to return the printer Return shipping costs from Ultra to the customer will be at Ultra s expense After obtaining the Return Authorisation Number as described above the printer should be securely packed in its original packaging with proof of date of purchase and a note describing the problem and quoting the Return Authorisation Number The printer must be sent to the service center address supplied with the Return Authorisation Number by the main service center This address may be different to the address listed below but will generally be closer to you Please also mark the Return Authorisation Number on the outside of the shipping cart
17. e front of the printer There are 2 settings OFF This is the default setting Cards will be fed automatically from the card hopper e ON At the start of each print the Enduro will request you to feed a card through the card feed slot in the front of the printer Note Cards will not be fed from the card hopper a Press the Change button Once the desired mode is to toggle the mode between selected press the Save ON and OFF button When Hand Feed mode is set to ON the Enduro will prompt you when it is time to place a card through the card feed slot in the front of the printer It will flash the display and show a text message SA ll tas J ILTIV NNN Magicard Enduro User Manual sTo nduro Ultra Electronics Ltd MAG CA RD ELECTRONICS Advanced this option currently contains a single item Mag self Wi we test Other items may be added in the future ext an me Se Mag self test select Ok on this option if you wish to verify the magnetic encoding operation of the printer You will be asked to confirm that you wish to encode and print a test card If you select Yes the printer will feed a card from the hopper encode the magnetic stripe and print an internally generated test image on it Note if your printer does not have a magnetic encoder fitted it will be unable to conduct this test and will instead display the message
18. e ren T eee ee eee er eee 23 Cleaning the printer rollers with the Cleaning Card ccccccoocccnnccccocccnnccconnnncnononcnnnononancnnnonnnancnnnnnnns 23 Bi oste ale INS cleaning rol scainirnaienosatestns nen aria ti 24 Cleaning the printhead using the Cleaning Pen oooccccncccccccconccnnnnccnnnonanononononnnononnnnnnnnonnnnnnanennnns 25 Upgrading to double Sie Tesien a E EEEa 26 PVA ADI CONS UNA ONC S crac reinicia sen 27 dle AA A P cteceneemwastuacsuccnectussteeenedeies 28 cla a dc PAP PP a aaa aa 33 A S alEO EEE EOE E EDAEN EEEE E 33 Contact us SUpport css 33 ELECTRONICS naure MAGICARD The information contained in this document is subject to change without notice Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially copied stored in a data retrieval system or used for any purpose other than that for which it was supplied without the express written authority of Ultra Electronics Limited All rights are reserved MAGICARD UltraCoverplus Holokote Enduro Ultra Shield is registered as a Trademark with the United States Patent and Trademark Office Reg No 2 197 276 The HoloKote feature of Magicard printers is protected by
19. er Incorrect printer driver selected in the Windows Printers amp faxes panel Incorrect port selected Driver corrupted Print spooler paused Printer communication blocked Damaged file is at front of print queue Driver name has been changed and the PC has not yet been re started Corrupted printer driver file Shut down and then re start the PC Un install the printer driver see page MAGICARD Solution Operate from a dedicated PC Update with latest driver Select the correct printer driver Magicard Enduro in the Windows Printers amp faxes panel Check port selection in driver properties Update with latest printer driver Un pause the print spooler Clear the spooler and reset the printer Delete the damaged print if necessary and reset the printer 21 and then re install see page 18 Magicard Enduro User Manual sohe ELECTRONICS Enduro Ultra Electronics Ltd MAGICARD Coverage Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a period of 2 years in E U and USA 1 year elsewhere from the date of original purchase by the user but there are additional conditions on the printhead Warranty see paragraph 2 Limited Printhead Warranty Ultra warrants that under normal use and service thermal printhea
20. ery time you replace your dye film every 250 to 300 prints If you print only a few cards a day we recommend that you clean the printer more often There is a disposable Cleaning Roller fitted inside the printer to remove dust amp debris from the surfaces of the PVC cards This will prolong the life of the printhead and will help maintain image quality It should be replaced every time you replace your dye film A replacement Cleaning Roller is supplied free with every new roll of dye film Clean the printhead using the Cleaning Pen There is also a Cleaning Pen which is used to clean the printhead We recommend you use this If any lines are seen on printed cards To clean your printer follow the three main steps below Magicard Enduro User Manual _99 ELECTRONICS Enduro Ultra Electronics Ltd MAG CAR D Cleaning supplies Two cleaning cards and a cleaning roller sleeve amp bar are bundled with each new Enduro printer You can also purchase additional cleaning kits which include cleaning cards rollers and pens e Cleaning Kit 10 cards 1 pen Part number 3633 0053 e Cleaning Roller Kit 5 sleeves 1 roller bar Part number 3633 0054 Cleaning the printer rollers with the Cleaning Card To prevent the PVC cards slipping on the rollers during printing we recommend that you clean your printer using a cleaning card each time you replace the dye film A Select Menu option 1 Clean rollers pr
21. ess Ok and follow the on screen se ae instructions 4 f fa B Remove the cards lift out the rear feed hopper and then press Next Remove film open the lid and lift out the dye film Leave the lid open and press Next C Ready to clean Take a new cleaning card from its packaging and then press Yes R D Insert cleaning card into slot when prompted place the E narrow end of the cleaning card into the front card feeder slot PAN The card will automatically enter the printer and the rollers will be cleaned When the cleaning cycle is finished the cleaning card will be ejected Clean again for maximum cleaning effect it is recommended that you turn the cleaning card over and select yes then repeat step D Magicard Enduro User Manual 03 ELECTRONICS nduro Ultra Electronics Ltd MAG CARD Replacing the cleaning roller A new cleaning roller is supplied with every new dye film roll Open the printer and remove the used dye film then A Pull out the used cleaning roller This is the blue roller positioned behind and below the rear dye film spool B Remove the metal bar from the centre of this cleaning roller C Slide the metal bar into the new cleaning roller D Peel off the white protective layer carefully to reveal tacky surface E Place the new cleaning roller into printer Magicard Enduro User Manual 24 ELECTRONICS nduro U
22. firmware at www magicard com support technical support Installing the UltraDriver 1 Important before loading the driver make sure the USB cable is NOT connected to the printer Load the driver CD ROM into the PC you have connected to the printer If the CD does not run automatically click the start button and then click on run Type D autorun where D is the drive letter for your CD drive then press the return key AGI Wiha Driver 2 Select the language you wish to use Rio2e Tango2e amp Tango L Endure Alte Tempa 3 Select the Enduro option insta Sokw re Documentation 4 Select Install Software Support Enduro 5 Then select Install Driver instal Drrver anba Magicard Supper Laity Insta Acrobat Reader 20 The driver will now start to install ie turn to next page 18 Ultra ELECTRONICS nduro Ultra Electronics Ltd MA SICARD x ae continued from previous page Avralable Platforms The Available Platforms screen shows which operating systems the driver can be used with e Windows 2000 e Windows XP e Windows 2003 Server e Window Vista If your operating system is one of these click Next gt a INSTALLATION SUCCESSFUL The driver files will now be installed on the PC Click Finish when the Installation successful screen appears Taga Enduro Pirta
23. gh into Remove card from flip mechanism and Make sure your card stacker tray is Make sure your card stock is within MAGICARD Close the lid to continue Do not open the lid while the printer is printing or if there is a print job being sent to the printer in it and is seated correctly and also make sure they are not warped the printer s specifications in the front when the printer display asks you to the slot for printer s rollers to grab it before printing the flip mech freely before printing in the front when the printer display asks you to the slot for printer s rollers to grab it insure the flip mechanism rotates freely empty the printers recommended specifications Magicard Enduro User Manual 28 ELECTRONICS nduro Ultra Electronics Ltd MAGICARD Error Message Probable Cause Solution Card Jam please clear printer mechanism Code 06 00 to 06 19 The card has failed to move into the correct position in the printer No film detected please load a new roll of film to The printer detects an invalid RFID continue film tag Code 07 00 Out of dye film please load a new roll of film to continue Code 08 00 to 08 11 While advancing the dye film to the correct starting position the printer does not see the film advance Unsupported film please load different film to continue Code 09 00 The printer has validated the
24. have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon The printer has printed more than 700 cards since the rollers were last cleaned It needs to be cleaned to 1 Clean the print rollers prevent deterioration of print performance Clean Required Please clean rollers to avoid deterioration Code 21 00 Wrong PSU Please switch printer OFF and check the power supply Code 23 00 The printer detects a low level of 1 Make sure the correct Magicard power output from the Power Supply Unit supply is connected Problem Probable Cause Dye film cutting during the 1 Ribbon sticking to card 1 Ensure cards are not already used print operation Then lower the printhead power settings Image printing over the ends of the card 2 Adjust either the image start if cutting at beginning of film panel or the image end if cutting at rear of film panel Image is printed outside A used roll of dye film has been Fit anew roll of film the colour panels Puts a fitted coloured band across one Take up spool wound too loosely end of card Remove loose film Areas of Dye film peeling Card has been used and has Use only brand new cards not ones off card Dark mosaic like overcoat layer on it which failed to print fully image Cards printed incorrectly Failure to re set driver settings Set correct the driver settings for after switching
25. ing the Ultra Driver CD ROM please follow the simple steps in this guide on installing your printer This guide helps you make your printing experience more enjoyable and secure Unpacking Please ensure you have all the items listed before you start installation 1 Enduro Printer 2 Hopper and Stacker 3 USB Cable 2m Do not connect 4 Multinational Power Adaptor 5 Ultra Driver CD ROM 6 Cleaning Cards 2 T cards Magicard Enduro User Manual 4 ELECTRONICS nduro Ultra Electronics Ltd MAG CA RD IMPORTANT do not connect USB yet It is important to install the Ultra driver CDROM first before connecting the USB cable between your PC and Enduro printer Printer location requirements Normal office environment with A properly grounded power supply Ambient temperature 10 to 300C 50 to 860F Protection from direct sunlight and chemicals Protection from abrupt temperature changes Relative humidity 20 70 Sufficient space for opening the top cover cable access at the rear Magicard Enduro User Manual 5 ELECTRONICS Enduro Ultra Electronics Ltd MAG CAR D Hopper amp Stacker HOPPER Insert the hopper into the aperture at the back of the printer and click into place Always fan the cards to ensure the cards are not sticking together before inserting into the hopper and handle the cards carefully to keep the surfaces clean as finger marks can affect the print
26. inter to permanently change itself into a double sided Enduro Duo Q Can I use this upgrade on other Enduro printers A No once used in a printer it cannot be used to upgrade other machines Q Do I have to keep this special upgrade dye film or spool for future use A Just use the film from this special upgrade kit to print cards as normal Keep the empty blue upgrade spool for reference and warranty confirmation Q What kind of dye film should I use now A The upgrade dye film will work the same as the standard MA250YMCKOK dye film which is used to print color on the front and resin black on the rear of a card You can also use the MA300YMCKO to print color on both sides of the card if you prefer You will need to adjust your Driver settings depending on your requirements Magicard Enduro User Manual 96 ELECTRONICS Enduro Product Code Dye film e MA3SOOYMCKO e MA250YMCKOK e MA600KO e MA1000K Product Code Magicard Cleaning Kit e 3633 0053 e 3633 0054 Product Code Upgrade Kit e 3633 0052 Cards Ultra Electronics Ltd MASICARD Description YMCKO 5 panel dye film 300 images YMCKOK 6 panel dye film 250 images KO 2 panel black resin dye film 600 images Monochrome black resin 1000 images Various monochrome colors available Description Contains 10 cleaning cards and 1 pen Contains 5 cleaning roller sleeves and 1 roller bar Description Double sided duplex
27. inter to the PC with the USB cable Now your Enduro is ready to print Magicard Enduro User Manual 8 TS s Ultra Electronics Ltd M AG CAR D USING YOUR ENDURO PRINTER Printer parts Lid opening latch Thermal print head Card cleaning roller LCD display screen Soft function buttons Hand feed cleaning card entry 30 card capacity stacker 100 card capacity hopper USB port 10 DC power input O ONAWAWN a Magicard Enduro User Manual Oe ELECTRONICS Enduro Ultra Electronics Ltd MAGICAR Front display panel The Enduro front panel has a text display and 2 push buttons These buttons act as soft buttons i e their function varies depending on the text displayed in the square brackets ____1 immediately above each button Off button Switches the printer OFF To switch the printer back ON again press either button Magicard Enduro User Manual 10 ELECTRONICS Enduro Ultra Electronics Ltd MAG CAR D Menu options Press the Menu button The first menu option will be displayed Press the Next button to step through each option in the menu The following menu options will be displayed 1 of 6 Clean rollers 2 of 6 Test card 3 of 6 Info Press OK to enter the selected option 4 of 6 Hand Feed 5 of 6 Advanced 6 of 6 Exit Menu Press OK to return to the main Options 1 to 5
28. lm amp adjust image start or end position accordingly in the driver Check print path is clear Contact Magicard Tech Support for advice on clearing the platen Ensure the driver is not set to white border Ensure page size 86 9mm x 54mm with margins at 0 in badging application Adjust settings in driver Contact Magicard Tech Support for advice on printhead cleaning or replacement Solution Magnetic Encoding Card slipping when moving over Clean all rollers are clean See page results are inconsistent the recording head 23 of this document Incorrect cards fitted HI Co Lo Co Ensure the correct cards Hi Co or Lo Co are being used Cards do not encode Card incorrectly oriented when fed Position card with the stripe into printer underneath and to the left when Driver selections are incorrect for inserting into printer encoding Check the Printer driver settings are Incorrect or defective cards correct Ensure the correct cards Hi Co or Lo Magicard Enduro User Manual 20 ELECTRONICS Enduro Problem Slow Information download from computer to printer No information download between PC and Printer but printer can print internal test cards Prints stuck in spooler Print spooler will not automatically un pause after each print Ultra Electronics Ltd Probable Cause Computer polling access control system in background Corrupted Driver or spool
29. ltra Electronics Ltd MAG CARD Cleaning the printhead using the Cleaning Pen We recommend that you clean the print head each time you replace the dye film e Take the cleaning pen from your Enduro cleaning kit e Open the printer and carefully rub the pen several times along the complete length of the print head Magicard Enduro User Manual DB Enduro Ultra Electronics Ltd ELECTRONICS MAGICARD For users with a single sided Enduro printer a double sided upgrade kit can be purchased from your Magicard Dealer Part No 3633 0052 With this simple drop in kit you can change your single sided Enduro printer into a double sided Enduro Duo and be printing double sided duplex cards in seconds STEP 1 Power up your printer display shows Enduro STEP 2 Open the lid and remove any dye film that may have been previously installed this can be used again after the upgrade has been completed STEP 3 Load the special dye film supplied with the Upgrade Kit STEP 4 Close the lid STEP 5 The display now shows Enduro Duo Start duplex printing Upgrade FAQs 1 Q Do Il need any tools or mechanical knowledge O enouro ovo A Not at all You just need to load the upgrade dye film roll and the printer does everything else automatically Q How does it work A All Enduro printers have a card flipper mechanism The RFID tag in the special upgrade dye film roll tells the pr
30. on All customs duties and taxes if applicable are the responsibility of the customer Applicability The Warranty and remedy provided above are exclusive and in lieu of all other warrants either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose Any statements or representations made by any other person or firm are void Neither Ultra Electronics Ltd nor its affiliates Shall be liable for any loss inconvenience or damage including direct special incidental or consequential damages resulting from the use or inability to use the Ultra product whether resulting from breach of Warranty or other legal theory even if Ultra has been advised of the possibility of such damage or loss This Warranty is governed by the laws of England Any dispute arising out of or relating to this Warranty shall be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act This Warranty gives you specific legal rights and you may also have other legal rights which vary from country to country so the above limitations and exclusions may not apply to all customers Magicard Enduro User Manual 34 Enduro Ultra Electronics Ltd CONTACT US SALES Sales and Service Center for North and South America Sales and Service Center for the UK Europe and Rest of World Sales and Service Center for China MAGI
31. ot cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NOTE changes or modifications to this equipment without the express written authority of Ultra Electronics Limited could void the user s authority to operate the equipment CCC Declaration oF HARE EME ERRATA SEARS A FRSC TOU WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures ELECTRONICS PRINTER INSTALLATION Enduro Ultra Electronics Ltd MASICARD Welcome to Magicard Thank you for choosing the Magicard Enduro printer as your secure ID card printer Before setting up your Enduro printer us
32. print head temperature is out of recommended specifications printhead to cool range or is too hot 3 Make sure your printer has proper air Code 14 00 flow around it 4 Your printer driver settings for Print Head Power might be set to high Reset them to 50 Image too dark Please cancel print job and reduce driver printhead power settings to try again Code 15 00 1 Reduce the Print Head Power settings Your printer driver settings for Print in the driver to 50 Head Power are set to high 2 Make sure the correct Magicard power supply is connected Check the inside of the printer for obstructions 2 Check to make sure the correct Magicard power supply is connected Can t Lift Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 16 00 to 16 08 not detect any movement Magicard Enduro User Manual 30 MAGICARD ELECTRONICS Ultra Electronics Ltd Solution ror Message Probable Cause Can t Drop Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 17 00 to 17 01 not detect any movement 1 Check the inside of the printer for obstructions 2 Check to make sure the correct Magicard power supply is connected Mag Verify Fail Press Retry or Cancelto The printer does not detect the RFID continue PCB Code 19 00 to 19 01 1 Make sure you
33. quality STACKER Insert the stacker into the aperture in the front panel and click into place The stacker can hold up to 30 20mil to 40mil 0 51mm to 1 02mm thick cards The printer can be operated without the stacker Prepare the cleaning roller Open printer then A Pull out the unused cleaning roller B Peel off white protective layer carefully to reveal tacky surface C Place cleaning roller back into printer P L lt Nore 4 A YA AN Magicard Enduro User Manual 6 Enduro Ultra Electronics Ltd MAGICARD ELECTRONICS Install the dye film e Remove the dye film its packaging Connect the power supply Select the adapter for your region and connect to power supply unit Plug in and connect to printer which will automatically switch on Display should show the model and Soft button options I MPORTANT Please do not connect the USB until the CDROM has been installed Magicard Enduro User Manual Br ELECTRONICS Enduro Ultra Electronics Ltd MAGI CARD Load the Driver CD in to your PC 1 Load the driver CD ROM into the PC Note If the CD does not run automatically click the start button then click on run Type D autorun where D is the drive letter for your CD drive then press the return key 2 Now follow the on screen instructions to install the printer driver 3 On completion of installation connect your Enduro pr
34. view select Programs and features de Select the Magicard Enduro entry and click on Uninstall Change T Now just follow the prompts from the Printer Uninstall application Magicard Enduro User Manual D ELECTRONICS Enduro Ultra Electronics Ltd MAGICARD CLEANING IS I MPORTANT e Printer care is an important factor of your printer s good operation and longevity down time A e Maintaining a regular cleaning routine will give you optimum print quality and prevent e Magicard recommend that you clean the rollers and print head each time you fit a new roll of dye film CLEANING IS EASY AND I NEXPENSI VE If you have not already done so order a cleaning kit see the Cleaning Supplies box on the next page A clean printer produces better quality cards as dust and dirt are not present when the card is being printed A clean printer is much less likely to require factory maintenance and the print head in your printer will last for many years of normal use Remember large particles of dirt can damage the printhead A clean printer produces better quality magnetic encoding THE MAGI CARD CLEANING SYSTEM There are three main parts to your printer s cleaning system 1 Clean your PVC cards using the Cleaning Roller Clean the rollers using the Cleaning Cards You use a Cleaning Card to remove dirt from the print path This should be used after ev

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