Metered Supply Web Pages User Guide
Contents
1. Master Order Number Order Date Line items Additonal Resources y 417064 08 jan 2015 Meter Reads Metered Supplies User Guide Supply Reorder Description Qty POS Tracking Shipping Status Metered Supptes FAO 113R718 2 XEROX Recycle Supplies 1 SUPPLIES Supphes Onne Store Return to Top gt 417021 11 Dec 2014 1 gt 417002 05 Dec 2014 6 gt 416976 02 Dec 2014 1 gt 416975 01 Dec 2014 2 gt MT911711 16 Nov 2012 L Metered Supply Web Pages 23 Manage Users Authorize other users Delegates to order and or maintain the account along with the Primary user My Authorized Users Users who are permitted to maintain my account My Authorized Users Users who are permitted to order on my account Current authorized users Limit of 2 delegates per account Add a valid email address Add authorized user Enter the valid email address of the person you wish to make an Authorized User Limit 2 You will receive an email defining your Delegate The Delegate will receive an email to accept the delegation After the Delegate has accepted the Primary User will receive an email and will see the Delegate listed under My Authorized Users oe a My Authorized Users Users who are permitted to order on my account Current authorized users Limit of 2 delegates per account delegate delegate com Active Add a valid email address Add authorized user Delegated Accounts Other accounts on2. located on the right of the page 3 The form self populates with the selected shipping address and contact information Note Fields with indicators are editable online All other fields can only be changed by calling the Metered Supplies Customer Support Center at 800 599 2198 Order Metered Supplies Edit and manage shipping addresses order supplies and confirm orders Shipping Details Please Confirm Your Shipping Address Shipping Address Form indicates a field you may edit FirstName Last Name Return to Top Metered Supply Web Pages 21 gt Manage My Account gt Shipping Details gt Order Details Order Metered Supplies Edit and manage shipping addresses order supplies and confirm orders Your Order Has Been Placed You will be receiving an email with a confirmation number shortly Number John Customer 123 Main St TONER Color Yellow Metered email email com Anywhere USA 1 Only 123 456 7890 6R1510 99999 gt Manage my account gt Order Confirmation 4 You will receive an order confirmation pictured below You will also receive a confirmation email with a link that will allow you to track the status of your order Note This order tracking may not be available until after midnight on the day the order was submitted Thank you for your Xerox metered supply order request Your submission request number is 14814 Supply Reorder Number 113R00285 CARTRIDGE Mono Metered Only
3. 1 You will receive an email with your Xerox order number Once vou have received your email confirmation you can confirm the Items quantities status and progress of your order after midnight tonight at www Xerox com orderstatus or log onto your Manage My Metered Supplies account to view this and many other features available to you for your metered supplies account Thank you for choosing Xerox Return to Top Metered Supply Web Pages 22 View Order Status Xerox Metered Supply Web allows you to easily view a list of all orders placed in the past 90 days 1 Log into your Xerox Metered Supply Web account 2 From any page click Your Orders to see a listing 3 To view detailed information about a particular order select the row with the Master Order Number to be viewed under Order History 4 Select the Tracking number in the detail window for orders that are on their way Note Tracking is not available for pending orders xerox Ta United States Account Log Out Ker Q Services Products Supplies Support amp Drivers Back to Manage My Account Your Orders Manege Account Your Orders The status of your orders placed on the web through Auto Replenishment and off line are displayed below Order Suppbes Your Orders 5 Selected Location D na a a ain St Change Location s Shipping Address gt Shipping Details Anywhere View Returns USA 99999 Manage Users Metered Supplies Order Status
4. How to Order Online gt Learn about Metered Supply Contracts Other Resources Buy staples for your printer gt Learn about our My Suppbes program gt Return to Top Metered Supply Web Pages 12 3 Enter your email address and password that you obtained during the registration process Click submit to access your account Xerox Services Return to Top x ai United States Account Login Search Xerox Products Supplies Login To submit meter readings pay invoices enter points for Genuine Xerox Rewards view your account balance or order your contracted supplies please log in with your Xerox online account below Note Your login and password are case sensitive and your browser must be set to accept cookies if you purchased your printer through our online store visit www shop xerox com to access your account If you do not have an account please register by clicking on an application in the Register section Email Address Password Stay signed in F More Info gt Forgot your password Support amp Drivers Contact Register Register for the following applications gt Purchase supplies online at your price Metered Supplies Meter Reads Genuine Xerox Rewards Program Account Management Manage and pay your invoices online gt View Order Status gt MySupport gt Xerox Support Community gt Online Training Metered Supply Web Pages 13 Managing My Metered Acco
5. UTU100617 Zp Code 70130 Xerox bebeves n protecting your online privacy Learn more by reading the EN Xerox Privacy Po cy Home About Xerox ContactUs Careers Newsroon mvesiors Pr actcy Lega Ste Var 7 If you successfully submit your serial number zip code you will receive a password to use with your email address in the login screen Congratulations You have successfully registered for Xerox Metered Supply For troubleshooting please see below Return to Top Metered Supply Web Pages 10 Troubleshooting If you receive the error pictured below follow the suggested steps below in the Self Help Box For assistance please call 1 800 599 2198 Metered Supplies Registration Error The zip code does not match our records Double check the zip code for accuracy If this is your first time ordering please use the zip code where the machine was installed If this does not resolve the problem Uy 2198 Troubleshooting Self Help Box When a user registers for a metered Xerox com account for a given serial number the zip code they enter must match exactly the zip code on file for the serial number As a result you may receive the above error message to have this association created You can accomplish this by emailing the serial number s to USA Metered Supplies Web Order Xerox com You will receive an acknowledgement email within two business hours If you sent your serial numbers after normal operation hours you will rec
6. which you are permitted to order Delegated Accounts Other accounts on which am permitted to order delegate1 delegate com delegate2 delegate com delegate3 delegate com delegate4 delegate com Note A Primary user can remove a Delegate at any time by selecting Remove A Delegate may also remove themselves as a responsible party by selecting Remove at any time and an email will be sent to the Primary user notifying them of this action Return to Top Metered Supply Web Pages 24
7. 2 113R00718 Only CRU Mono Fuser CRU Mono Xerographic Module CRU Mono ADF Feeder Roller Metered Supply Web Pages 16 Auto Replenishment You can enable auto replenishment for color machines that are transmitting Xerox Remote Services Supplies data You can also view the category valid categories are Eligible Active TIneligible for your eligible equipment 1 Log into your Xerox Metered Supply Web account 2 From any page click Auto Replenishment To enable Auto Replenishment select the Enable Connect or Re connect button to the right of the equipment serial number in the Eligible category Note More info available regarding the Categories below Xerox United States Account Log Out Services Products Supplies Support amp Drivers Contact Back to Manage My Account gt Auto Replenishment Manage Account Auto Replenishment Connect your devices to the network and automatically get supplies when you need them pees This Service is only available for select models shown below as an Eligible device Your Orders Auto Replenishment Your Supplies Inventory Selected Location Roj han Ss acids inka anani Change Location s Shipping Address 2 View Retums Ste 10 Anywhere USA 99999 Additional Resources Metered Supplies Auto Replenishment Meter Reads Serial Number Metered Supplies User Guide Metered Supplies FAQ Eligible Devices Recycle Supplies Su
8. Metered Supply Web Pages July 2015 Metered Supply Web Pages User Guide 2015 Xerox Corporation All rights reserved XEROX and XEROX and Design are trademarks of the Xerox Corporation in the United States and or other countries Table of Contents FG R iv General Purpose and Audience eceeseessessesssssssscsscssessessecsecsesssssesssssscsscsucssessesseesecsecsecsecsecseaseeses IV How to Best Use This DOCUMEent esc cect ccsceeteesn ccs eeasesdeenceeceaensnadacustateeateesaearceuencectieeeadancectast iv ESC LESUN E ee ee en ee et 5 MON OEE e E E A venrettrnvEr st ven rt tree aT 5 Trouble Roo UN erian a a AEA EE EA AEAEE REAN AERAR 10 PELUT eee meme ever r OTe OTIC PIT Ove reT ETE PT nT PrnT OTT NTT niT ere wTnTTHORTITITRITTIORTRTOyEnIT ETT ovr OT eT 12 LOG a E terete tact SE ES 12 Managing My Metered ACCOUNt sesosseccsosssssecceossssssecesosssssecerossssseeceossssssecresssssseceesssssseeeeess 14 Shipping Details Change LOCATION ssasicssecsssscisrsscsscessnsrnsancsdasdesdsaratiasssorserssarsleocatsasencsdesteadaeins 15 ETAL Uppies on AANG earen TEE 16 AUTOR Wed ISMN VRS N ine A 17 CAL GOE a E nee Cane eee 17 Macr lE a A RA AA E ts Sects eae cstaes 19 ae LO UO e E A EE 19 Multiple re ee 616 9 ener eae em ne enn nnn ne ore noe ankaa aeania ee 21 wT gS a conn nner et Nee T nt ve ere 23 Mage lt OR aeneee ene Nene rte Umer nt creo PRT OR penrn TE PTET Stiri ter ea EUPTE COPE nT Herter TTn ORT SrrSPnr
9. ample if you have 3 bottles left of a 6 bottle carton put 3 into the Individual Units not full cartons field This information is repeated if you hover over the as seen below 4 When you are finished select Update Services Products Supplies Suppor amp Drivers Contact Back to Manage My Account gt Current Supplies Inventory Your Supplies Inventory Help us keep an accurate count of the supplies at your location to ensure uninterrupted service Manage Account Order Supplies Your Orders Selected Location Your Supplies Inventory 456 Main St Shipping Details Ste 10 Anywhere USA 99999 Current Supplies inventory Auto Replenishment Change Location s Shipping Address Cartons on Hand Unopened boxes in your possession shipped from Xerox Please do not count individus units in the unopened box Single units on Hand How many individual toner ink CRU cartridges are remaining in an opened box Please do not count what is in the machine View Fietums Manage Users Additional Resources Meter Reads Metered Supplies User Guide Metered Supplies FAQ Recycle Supplies XEH WTD Supplies Online Store of cartons on hand of single units on hand Product Code Supply Reorder Description 006R 01044 TONER Mono WASTE TONER CONTAINER WTD AEH 003R 12896 Mono CARTRIDGE Mono Metered Return to Top MHE WTO XEH WTO XEH XEH WTD 106R01369 109R00752 113R0067
10. eE Fete ae rerrraate 24 MY COI Cl SEIS oc cc staceresareceresateroreatentesatsareatanatesretsanateainthatnerenace ts 24 PVT ACCOUN eiii to seas sahiace tg ae acacia sensed otaateotias 24 Metered Supply Web Pages iii Preface General Purpose and Audience This document is written for Xerox Metered Supply Web Pages users It covers registration features and troubleshooting How to Best Use This Document Thank you for using the Xerox Metered Supply Web Pages user manual If you are a first time user of Xerox Metered Supply please follow the registration process beginning on page 5 If you have already registered please refer to the table of contents for guidance in your specific area of interest Metered Supply Web Pages iv Registration How to Register Before you can order supplies online or use the other features of the Metered Supply Web Pages you must establish a metered Xerox com account by registering 1 Goto the URL www Xerox com meteredsupplies 2 Click on the Register Activate link on the right hand panel of the screen pictured in the screenshot below 4 United States Account Login Search Xerox Services Products Order Metered Suppties Online Metered Supplies Raog th teeres Supple Uoer Gute Register or Activate your Metered Supptes account Set up automatic orders and ordei online for cost per copy supplies Manage my Metered account Order Online Manage My Metered Edit and manage shippi
11. eive an acknowledgement email two business hours after re opening Note This email link is unmonitored and only creates serial number email associations There is no capability for any other type of request Return to Top Metered Supply Web Pages 11 Features Logging In To access your account you must have already followed the registration process successfully please see Registration section beginning on page 5 If you have already registered you can now log in to your account 1 Goto the URL www Xerox com meteredsupplies 2 Click Login on the right panel of the screen see the screenshot below 4 unted States Account Login Search Xerox Services Products Order Metered Supplties Online Metered Supplies EAE CEE E EE POF Register or Activate your Metered Supplies account Set up automatic orders and order online for cost per copy supplies Manage my metered account Order Online Manage My Metered Edit and manage shipping Account addresses order supplies Set Up automatic ordering submit and confirm orders meter readings on hand balances view Check your order status gt your order history and more AN Manage my metered account Metered Supplies Resources See FAQs for online web ordering gt How to register for a Metered Supptes Quick Answers waa How to order Metered Suppies onine Viewing Metered Supptes order status gt How does Auto Supplies Replenishment work gt
12. ld like to receive promotional email from Xerox about its products services and specia offers Please only send me promotional email about these topics rl Consulting and Outsourcing Services solutions and software that stresmiine business processes and increase productivity a BW and color network printers fax machines multifunction devices copiers and their supphes T Online Support Drivers downlosds self help FAQs and product tips F Paper and Media Products Xerox paper covers labels trenspsrencies and specialty media and solutions F Production Systems High volume high speed printers publishing Systems copiers and their supplies eens Xerox May send Non promotonal email to customers about their accounts or see about programs for which they have registered nvecy Policy Return to Top Metered Supply Web Pages 7 You should now see the screen pictured below after successfully submitting Xerox e ay Supplies Support amp Drivers Where to Buy Log Out Account Management Shopping Cart Office Products Production Equipment I Business Services Your request for access has been submitted We have sent you an email from webmaster xerox com with the subject line Confirm your email address Open the email and click on the link to continue this process Please note that it may take up to an hour for you to receive the email If you did not receive this email or changed your email add
13. le location 1 Log in to your Xerox Metered Supply Web account 2 From any page click Order Supplies 3 The form self populates with the shipping address and contact information on record Note Fields with indicators are editable online All other fields can only be changed by calling the Metered Supplies Customer Support Center at 800 599 2198 Order Metered Supplies Edit and manage shipping addresses order supplies and confirm orders Shipping Details Please Confirm Your Shipping Address Shipping Address Form I Indicates a field you may edit FirstName Last Name Company Name Street Address SuiteMailstop City State Zip Code Phone Fax Email Order Confirmation Return to Top Metered Supply Web Pages 19 4 Fillin the fields under Add Items and Enter Order Amounts Note An Individual Units field has been provided for you to account for partial cartons 5 Click Place Order to finalize your order Order Metered Supplies Edit and manage shipping addresses order supplies and confirm orders ameneron Add Items and Enter Order Amounts TONER Mono WASTE TONER CONTAINER Mono CRU Mono Fuser CRU Mono Xerographic Module 443R718 CRU Mono ADF Feeder Rolier Return to Top Metered Supply Web Pages 20 Multiple Locations To order supplies for a different location 1 From any page click Order Supplies 2 Choose Select a different location
14. link If the above link does not work for you try the following http www accounts xerox com auth confirmedEmail jsf u 20123553 amp dt 13112594546 46 amp al FGi2b 2Fj 2FvQIdEYIUHK4xFw 3D 3D amp ttl 259200000 amp app MSS amp email 3445f97ea1f526708d381 4bf056531ab3 5abc029f05a84d1F4F9c51804be43d4a6ea801 5d5698f9d52a660f 25f6fcb2aa2db1 5ff149e753a If neither link works from email you can copy and paste either one directly into your browser address window If you see a message that indicates that your session has expired please refresh the page by clicking the Refresh button on your browser If you did not request access to a Xerox application you may ignore this message and the links above will expire in 3 days Thank you for visiting Xerox com Return to Top Metered Supply Web Pages 9 6 Enter the serial number and the shipping address zip code associated with your account and click submit Xerox seoch Supplies Supports Drivers Where to Buy ContactUs Log Out Account Management Shopping Cart i Office Products I Production Equipment I Business Services Metered Supplies Registration in order to activate your online Metered Suppies System account please help us by providing the folowing mformaton We wil validate your entnes wih those in our records To activate your online Metered Supp es System account please provide a serial number and zip code associates wih your machine s shipping address Serisi Number
15. ng Account addresses order supplies Set Up automatic ordering submit See FAQS for online web ordering and confirm orders meter readings on hand balances view Check your order status gt your order history and more Order supplies now a Recycle your supptes Manage my metered account Training Videos How to register for a Metered Supptes Quick Answers sccount How to order Metered Suppies online How does Auto Supplies Replenishment work Viewing Metered Supptes order status gt How to Order Online gt Learn about Metered Supply Contracts Pp y Other Resources Buy staples for your printer gt Learn about our My Supplies program gt Return to Top Metered Supply Web Pages 5 3 Click on the Metered Supplies link on the right hand panel of the screen pictured in the screenshot below Xerox Services Return to Top VAF united States Products Supplies Login To submit meter readings pay invoices enter points for Genuine Xerox Rewards view your account balance or order your contracted supplies please log in with your Xerox online account below Note Your login and password are case sensitive and your browser must be set to accept cookies if you purchased your printer through our online store visit www shop xerox com to access your account If you do not have an account please register by clicking on an application in the Register section Email Address Pa
16. pplies Online Store XYZ123456 aacrses Active Devices XYZ999999 ABC999999 ABC199999 Ineligible Devices These Devices do not support Auto Replenishment at this time Please use the order supplies function to manually replenish supplies for these devices XYZ777777 ABC888888 Categories Eligible Device can ship supplies automatically e Enable Select to turn on automatic supplies replenishment Return to Top Metered Supply Web Pages 17 Connect Reconnect Device is eligible for automatic supplies replenishment but requires connectivity Select Connect Reconnect to fill out Xerox Automatic Supplies Replenishment Eligible Device s Form Xerox UNITED STATES ACCOUNT LOG OUT SERVICES PRODUCTS SUPPLIES SUPPORT amp DRIVERS ABOUT XEROX Q Xerox Automatic Supplies Replenishment Eligible Device s Form Please provide the following information I required Contact Name I Number of Devices J Contact Phone Number f Comments Contact email address Serial Number amp ACCREDITED BUSINESS Xerox respects your privacy If you do not wish to receive future material from Xerox visit www xerox com unsubscribe Click for Review Active Serial number is on Automatic Supplies Replenishment Ineligible Serial number cannot receive supplies automatically Return to Top Metered Supply Web Pages 18 Order Supplies Single Location To order supplies for a sing
17. ress since signing up click the link below to re send the message Resend confirmation email Return to Top Metered Supply Web Pages 8 5 You willbe sent two emails within the next hour see examples below Click on the link provided in the second email to confirm your email address Note if you forget to click the link the registration process will not be complete From webmaster xerox com mailto webmaster xerox com Sent Thursday July 21 2011 10 44 AM To Public John Subject Confirm your email address This email is to confirm your registration on Xerox com We hope you ll take advantage of our site to Learn about new products View our supplies catalog Place online orders Manage your Xerox equipment meter readings contracts invoices or orders Please save this e mail or print it for future reference You are registered as JPUBLIC ABCCO COM You can change your email or password at httjo www xerox com login If you forget your password please select the Forgot Your Password link in the login page www xerox com From webmaster xerox com mailto webmaster xerox com Sent Thursday July 21 2011 10 44 AM To Public John Subject Confirm your email address Greetings from Xerox John Public JPUPLIC ABCCO COM You are receiving this message because you have requested access to a Xerox com application Before you can access this application you must confirm your email address by clicking this
18. s to be added to Note Please designate if the additional serial numbers have the same shipping address and contact person Return to Top Metered Supply Web Pages 14 Shipping Details Change Location You can modify the shipping attention name suite mailstop and phone number online All other shipping information must be modified via telephone by calling 1 800 599 2198 1 Log into your Xerox Metered Supply Web account 2 Click Shipping Details under the Manage Account heading on the left panel 3 Select Edit under the address to be modified 4 Enter the changes you would like to make in the fields provided and click submit Shipping Details Edit select details of your shipping location s Shipping Address 1 ABC Company John Q Public 123 Main St Phone 555 555 1212 Suite 5 customer xerox com Anywhere US 99999 Shipping Address 2 XYZ Company Sally Anybody Delegated by 123 Main St Phone 555 555 1212 primary user xerox com Suite 5 customer xerox com Anywhere US 99999 Return to Top Metered Supply Web Pages 15 Entering Supplies on Hand You can enter on hand balances for your machine without placing an order 1 Log into your Xerox Metered Supply Web account 2 From any page click Your Supplies Inventory 3 Enter the number of full cartons on hand in the Full Cartons on Hand field and partial cartons in the Individual Units not full cartons Field For ex
19. ssword Stay signed in F More Info gt Forgot your password Account Login Search Xerox Support amp Drivers Register Register for the following applications gt Purchase supplies online at Genuine Xerox Rewards Program Account Management Manage and pay your invoices online View Order Status MySupport Xerox Support Community Manage Purchase Orders Online Training Metered Supply Web Pages 6 4 Fill out the required fields on the registration form marked with an orange bar and then click submit at the bottom of the page United Ststes Account Login Search Xerox Services Products Support amp Drivers Register for US Metered Supplies Online Ordering Please enter the following information to creste an sccount required field First Name JOHN LastName PUBLIC Please provide an email sddress to be used as your login name for example yourname sddress com Email JPUBLIC ABCCO COM Confirm Email JPUBLIC ABCCO COM Choose s case sensitive password of 5 12 letters and or numbers Do not use punctustion spaces or special characters such ss lt gt Password i eeeeeeee Confirm Password i eeccceee Country United States Register as s Canecien user Use the format 333 333 4444 There should be no leading 1 in your phone number Phone Number i 5551224567 Phone extensions must be numeric and no more than four digits Email Promotions a wou
20. unt Xerox Metered Supply Web allows you to easily manage your Metered Supply Account You may select either from the Manage Account heading on the left panel or from one of the selections in the boxes xerox Ty United States Account Log Out Search Xerox q Services Products Supplies Support amp Drivers Contact nana A cani Manage My Metered Account Order Supplies Your Orders sores tae ill laa Order Supplies Your Orders Supplies Inventory ja sea i For equipment on a Order status and history Shipping Details Metered Supplies View Retums Agreement Manage Users Additional Resources Meter Reads Metered Supplies User Guide Metered Supplies FAQ See eee Auto Replenishment Your Supplies Inventory Recycle Supplies Automatically get supplies when lt f Help us keep an accurate count of the ee ae you need them Select models supplies at your location to ensure only uninterrupted service Connect your devices Update supplies inventory Home About Xerox ContactUs Careers Newsroom Investors Privacy Legal AdChoices gt Site Map 2014 Xerox Corporation All rights reserved Aerox and Xerox and Design are tademarks of Xerox Corporation in the United States and or other countries Self Help Box I have additional serial numbers that needs to be included with my Metered Online account Please send the serial number actively associated to your account along with any additional serial number
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