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1. WARRANTY SET FORTH HEREIN IF THE PRODUCT ACCESSORY LAMP OR SCREEN IS DEFECTIVE IN MATERIALS OR WORKMANSHIP CUSTOMERS SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE UNDER NO CIRCUMSTANCES WILL A REFUND OR CREDIT BE GRANTED IF THAT REMEDY FAILS ITS ESSENTIAL PURPOSE OPTOMA RESERVES THE RIGHT TO REFUND THE PURCHASE PRICE OF THE PRODUCT TO THE END USER IN EXCHANGE FOR THE RETURN OF THE PRODUCT OPTOMA ITS AGENTS AND ASP SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING BUT NOT LIMITED TO DIRECT INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES LOSS OF USE OR DATA LOSS OF PROFITS OR INTERRUPTION OF BUSINESS WHETHER SUCH ALLEGED DAMAGES ARE BASED IN WARRANTY TORT INCLUDING WITHOUT LIMITATION NEGLIGENCE AND STRICT LIABILITY CONTRACT OR INDEMNITY EXCEPT TO THE EXTENT PROHIBITED BY LAW THIS IS THE EXCLUSIVE WRITTEN LIMITED WARRANTY OF THE CUSTOMER Severability In the event any of the Paragraphs of this Standard warranty and Return Policy shall be held invalid by a law statue act rule regulation or decision by a competent authority in any States the remainder of this Standard warranty and Return Policy shall in no way be affected Optoma Technology Inc 3178 Laurelview Ct Fremont CA 94538 USA Tel 888 289 6786 Fax 510 897 8601 E Mail services optoma com Web www optomausa com Optoma Technology Canada Inc 2420 Meadowpine Blvd Suite 105 Mississauga ON L5N 6S2 Canada Tel 905 285 0685 Fax 905 285 0748 E Mail casup2. all the requirements in particular the RMA number must be clearly marked on the outside of the box Service Center reserves the right to reject any returned Accessory without an officially issued RMA number RMA number issued by Service Center is only valid for thirty 30 days after the issuance by Service Center This Warranty does not extend to any returned Accessory with an out of date RMA number Service Center reserves the right to return such Accessory back to End User at End User s cost Accessory Defective Return If the Accessory is defective within the Warranty Period Service Center will repair it at no cost to End User If Service Center is unable to repair the Accessory Optoma will replace it with a comparable refurbished Accessory with no cost to End User For Service Center to accept the return of a defective Accessory End User must have available the original purchase invoice and the serial number not applicable to certain Accessory of the Accessory as well as being able to describe the symptom in order to obtain a RMA number from Service Center End User must ensure that these details are available and on hand when contacting Service Center The lack of any of the required details will render the defective Accessory ineligible for a warranty repair The defective Accessory must be returned with suitable packaging at End User s cost In the event Service Center finds the returned Accessory to be faultless Optoma is entitled to charge End Us
3. Optoma delivers the replaced lamp Should the fault occur in the replaced lamp within said thirty 30 day period End User should request to return the faulty lamp in accordance with the Return Merchandise Authorization procedure below Return Merchandise Authorization RMA Procedure For Replacement Service If End User needs to return a defective lamp back to Service Center End User must complete a RMA Request Form which is available at http www optomausa com webresources files RMA_Form_2012 pdf and submit the completed RMA Request Form to Service Center Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with all the requirements in particular the RMA number must be clearly marked on the outside of the box Service Center reserves the right to reject any returned lamp without an officially issued RMA number RMA number issued by Service Center is only valid for thirty 30 days after the issuance by Service Center This Warranty does not extend to any returned lamp with an out of date RMA number Service Center reserves the right to return such lamp back to End User at End User s cost Lamp Defective Return If the lamp is defective within the Warranty Period Service Center will replace it at no cost to End User with a new reconditioned or re manufactured one For Service Center to accept the return of a defective lamp End User must have available the original purchase invoice and descr
4. Warranty amp Return Policy PRODUCT Limited Warranty Optoma Technology Inc Optoma Technology Canada Inc Collectively as Optoma warrants its product to be free from defective materials and workmanship and agrees to remedy any such defect s by replacing any part at its discretion of the product within the Warranty Period providing that the product is used in accordance with the conditions and recommendations set out in the User Manual Warranty Periods for different products are available at Optoma s website Warranty Periods can also be obtained from the Dealer Reseller who sold the product to the End User This warranty does not extend to product which has been subjected to misuse abuse neglect accident fire flood physical damage incorrect wiring improper installation unauthorized service use in violation of instructions furnished by Optoma or modification made to it by parties other than Optoma s own service centers its Dealers Resellers or its Authorized Service Providers Collectively as Service Center This warranty shall be deemed void if the serial number or other identification of the product has been defaced damaged or removed Optoma guarantees the repaired product for a period of ninety 90 days after Optoma delivers the repaired product Should the same fault occur in the same part of the repaired product due to a same root cause within the said ninety 90 day period End User should request to return the f
5. ails are available and on hand when contacting Service Center The lack of any of the required details will render the defective product ineligible for a warranty repair The defective product must be returned with suitable packaging at End User s cost In the event Service Center finds the returned product to be faultless Optoma is entitled to charge End User the diagnose fee handling fee and freight and return the product back to End User at End User s cost For defective product that is outside the Warranty Period an appropriate repair charge will be quoted to End User for authorization and payment After repair Service Center will send the repaired product within thirty 30 days with its original accessories and packaging in the condition as received by Service Center No repair within the Warranty Period or outside the Warranty Period shall include the replacement of the lamp Replacement lamp is subject to an appropriate payment to Service Center ACCESSORY Limited Warranty Optoma warrants its accessories of the product Accessory such as remote controls carrying cases cables lenses and mounts against defects in material and workmanship if used in accordance with the conditions and recommendations set out in the User Manual Warranty Periods for different Accessory are available at Optoma s website If Accessory becomes defective within the Warranty Period Optoma will at its discretion repair or replace the defective Accessory with
6. aulty product in accordance with the Return Merchandise Authorization procedure below Return Merchandise Authorization RMA Procedure For Repair Service If End User needs to return a defective product back to Service Center End User must complete a RMA Request Form which is available at http Awww optomausa com webresources files RMA_Form_2012 pdf and submit the completed RMA Request Form to Service Center Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with all the requirements in particular the RMA number must be clearly marked on the outside of the box Service Center reserves the right to reject any returned product without an officially issued RMA number RMA number issued by Service Center is only valid for thirty 30 days after the issuance by Service Center This Warranty does not extend to any returned product with an out of date RMA number Service Center reserves the right to return such product back to End User at End User s cost Dead On Arrival DOA Product Service Center will accept DOA product substantial defect in the product from End User subject to the fulfillment of the following conditions The DOA product was purchased by End User within fourteen 14 days prior to the notification of the DOA product to Service Center End User provides a valid proof of purchase End User provides the serial number and defective symptoms on the Form which must also in
7. cation made to it by parties other than Optoma s own service center or its Authorized Service Provider Collectively as Service Center Optoma guarantees the replacement screen for a period of thirty 30 days after Optoma delivers the replacement screen Should the fault occur in the replacement screen within said thirty 30 day period End User should request to return the faulty screen in accordance with the Return Merchandise Authorization procedure below Return Merchandise Authorization RMA Procedure For Replacement Service If End User needs to return a defective screen back to Service Center End User must complete a RMA Request Form which is available at http Awww optomausa com webresources files RMA_Form_2012 pdf and submit the completed RMA Request Form to Service Center Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with all the requirements in particular the RMA number must be clearly marked on the outside of the box Service Center reserves the right to reject any returned screen without an officially issued RMA number RMA number issued by Service Center is only valid for thirty 30 days after the issuance by Service Center This Warranty does not extend to any returned screen with an out of date RMA number Service Center reserves the right to return such screen back to End User at End User s cost Screen Defective Return If the screen is defective within th
8. clude the RMA number provided by Service Center The DOA product must be returned in its original packaging and accessories Service Center may at its sole discretion either charge for any incomplete or damage returns at the prevailing price s or return the DOA product to End user at End User s cost There must be no stickers marking or labeling on the carton box If the above conditions are fulfilled and the RMA procedure is complied with Service Center will make reasonable endeavor to send a replacement product to End User If End User returns a product which is not a product of Optoma Service Center shall at its sole discretion return the non Optoma product to End User at End User s cost In the event Service Center finds the returned product to be faultless Optoma is entitled to charge End User the diagnose fee handling fee and freight and return the product back to End User at End User s cost Product Defective Return If the product is defective within the Warranty Period Service Center will repair it at no cost to End User If Service Center is unable to repair the product Optoma will replace it with a comparable refurbished product For Service Center to accept the return of a defective product as a warranty repair End User must have available the original purchase invoice and the serial number of the product as well as being able to describe the symptom in order to obtain a RMA number from Service Center End User must ensure that these det
9. e Warranty Period Service Center will replace it at no cost to End User with a new reconditioned or re manufactured one For Service Center to accept the return of a defective screen End User must have available the original purchase invoice and describe the symptom in order to obtain a RMA number from Service Center End User must ensure that these details are available and on hand when contacting Service Center The lack of any of the required details will render the defective screen ineligible for a warranty replacement The defective screen must be returned with its original packaging at End User s cost Under no circumstances will a credit note be issued for any defective screen In the event Service Center find the returned screen to be faultless Optoma is entitled to charge End User the diagnose fee handling fee and freight and return the screen back to End User at End User s cost For defective screen that is outside the Warranty Period an appropriate replacement cost will be quoted to End User for authorization and payment DISCLAIMER THIS POLICY FOR THE PRODUCT ACCESSORY LAMP OR SCREEN IS IN LIEU OF ALL CONDITIONS OR WARRANTIES EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF OPTOMA ITS AGENTS OR ITS ASP ALL IMPLIED OR STATUTORY WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED TO THE EFFECTIVE PERIOD OF THE
10. er the diagnose fee handling fee and freight and return the Accessory back to End User at End User s cost For defective Accessory that is outside the Warranty Period an appropriate repair charge will be quoted to End User for authorization and payment After repair Service Center will send the repaired Accessory within thirty 30 days with its packaging in the condition as received by Service Center Alternatively if Service Center is unable to repair the defective Accessory an appropriate replacement cost will be quoted to End User for Authorization and payment LAMP Limited Warranty Optoma warrants its lamp of the product against defects in material and workmanship if used in accordance with the conditions and recommendations set out in the User Manual Warranty Periods for different lamps are available at Optoma s website If lamp becomes defective within the Warranty Period Optoma will at its discretion replace the defective lamp with new reconditioned or re manufactured one This warranty does not extend to lamp which has been subjected to misuse abuse neglect accident fire flood physical damage incorrect wiring improper installation unauthorized service use in violation of instructions furnished by Optoma or modification made to it by parties other than Optoma s own service centers or its Authorized Service Provider Collectively as Service Center Optoma guarantees the replaced lamp for a period of thirty 30 days after
11. ibe the symptom in order to obtain a RMA number from Service Center End User must ensure that these details are available and on hand when contacting Service Center The lack of any of the required details will render the defective lamp ineligible for a warranty replacement The defective lamp must be returned with its original packaging at End User s cost Under no circumstances will a credit note be issued for any defective lamp In the event Service Center finds the returned lamp to be faultless Optoma is entitled to charge End User the diagnose fee handling fee and freight and return the lamp back to End User at End User s cost For defective lamp that is outside the Warranty Period an appropriate replacement cost will be quoted to End User for authorization and payment SCREEN Limited Warranty Optoma warrants its screen against defects in material and workmanship if used in accordance with the conditions and recommendations set out in the User Manual Warranty Periods for different screens are available at Optoma s website If screen becomes defective within the Warranty Period Optoma will at its discretion repair or replace the defective screen with new reconditioned or re manufactured one This warranty does not extend to screen which has been subjected to misuse abuse neglect accident fire flood physical damage incorrect wiring improper installation unauthorized service use in violation of instructions furnished by Optoma or modifi
12. new reconditioned or re manufactured one This warranty does not extend to Accessory which has been subjected to misuse abuse neglect accident fire flood physical damage incorrect wiring improper installation unauthorized service use in violation of instructions furnished by Optoma or modification made to it by parties other than Optoma s own service centers or its Authorized Service Providers Collectively as Service Center This warranty shall be deemed void if the serial number not applicable to certain accessories or other identification of the Accessory has been defaced damaged or removed Optoma guarantees the repaired replaced Accessory for a period of thirty 30 days after Optoma delivers the repaired replaced Accessory Should the same fault occur in the same part of the repaired replaced Accessory due to a same root cause within said thirty 30 day period End User should request to return the faulty Accessory in accordance with the Return Merchandise Authorization procedure below Return Merchandise Authorization RMA Procedure For Repair Service If End User needs to return a defective Accessory back to Service Center End User must complete a RMA Request Form which is available at http www optomausa com webresources files RMA_Form_2012 pdf and submit the completed RMA Request Form to Service Center Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance with
13. port optoma com Web www optoma ca For more information on OPTOMA products please call 1 888 887 5001 This warranty is only valid in the US and Canada
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