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SIP-T20P Manual

1. 1 9 2 7 would match 921 15789 339759 etc Followed by the sequence number of a pattern Example A replace rule configuration Prefix 9 5 7 Replace 5 1 When you enter 95123 to dial out on your phone the number will be replaced as 5123 and then dialed out Note You can configure the dial plan rules via web user interface only 34 Customizing Your Phone Replace Rule Note You can configure one or more replace rules to remove the specified string and replace it with another string You can configure a pattern with wildcards expression syntax refer to the table above so that any string that matches the pattern will be replaced This feature is designed for convenience when you try to dial out a number For example a replace rule is configured as Prefix 1 and Replace 1234567 then when you try to dial out the number 1234567 you just need to enter 1 on the phone and then press the OK key to dial out To add a replace rule via web user interface 1 Click on Phone gt Dial Plan gt Replace Rule 2 Enter the string e g 2xx in the Prefix field 3 Enter the string e g 12345 in the Replace field 4 Enter the desired line ID in the Account field or leave it blank 5 Click Add to add the replace rule When you enter the number 234 using the keypad and then dial out the phone will dial out 12345 instead The val
2. 1 Press or gt to select Enable from the No Answer field 2 Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field 3 Press or O to select the ring time to wait before forwarding in the After Duration field The default ring time is 60 seconds 4 Optional Enter the no answer forward on code or off code respectively in the On Code or Off Code field 1 Always Disable 5 Press to accept the change The E icon on the LCD screen indicates that call forward is enabled You can also configure forward feature via web user interface at the path Phone gt Features Note You can also enter the SIP URL or IP address in the Forward to field For more information on using the SIP URL or IP address refer to Placing Calls on page 39 Call forward feature is local to the phone and may be overridden by the server settings Call forward on code or off code may be different between servers For more information contact your system administrator 46 Basic Call Features To disable call forward Do one of the following gt es Press CO when the phone is idle gt Press C select Features gt Forward Press or C to select the forwarding type then press Press or C to select Disable to disable the call forward Dynamic Forwarding To forward an incoming call to another party GAS 1 When the phone rings press 2
3. Optional Select the desired line from the Account ID field Optional Enter the corresponding value in the Extension field Press to accept the change tS AL A N You can also configure the line key via web user interface at the path Phone gt DSS Keys gt Line Keys The line key features are explained in the following subchapters in detail e Speed Dial e DTMF e Prefix e Conference e Forward e Transfer a Hold e DND e Redial e Group Listening For more information contact your system administrator Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember Dependencies ype Speed Dial Value the number you want to dial out Line the account this feature will be applied to Usage Press the DSS key to dial out the number specified in the Value field using the account selected from the Account ID field DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF Dependencies ype Key Event Key lype DTMF Value DTMF sequence DTMF sequence is allowed to be 0 9 and A D Note Note Customizing Your Phone Usage Press the DSS key during an active call to send the key sequence specified in the Value field Prefix You can use this key feature to place a call with a specified prefix number Dependencies ype Key Event Key lype Prefix Value the prefix number Usage Press the DSS key wh
4. Enter the number you want to forward the incoming call to FWD 1234 123 ZN 3 Press or Hao The LCD screen prompts a call forwarded message Call Transfer You can transfer a call to another party in one of the three ways e Blind Transfer Transfer a call directly to another party without consulting e Semi Attended Transfer Transfer a call when the target phone is ringing e Attended Transfer Transfer a call with prior consulting To perform a blind transfer 7 j 1 Press 2 during a call 2 Enter the number you want to transfer the call to Tran 1234 123 sn 3 Press CO again to complete the transfer Then the call is connected to the number to which you are transferring 47 User Guide SIP T20P IP Phone To perform a semi attended transfer 7 j e 1 Press A during a call Enter the number you want to transfer the call to 2 3 Press or 0 to dial out 4 Press z to complete the transfer when receiving ringback To perform an attended transfer 7 1 Press during a call TRAN 2 Enter the number you want to transfer the call to 3 Press or tm to dial out EN 4 After the party answers the call press 2 to complete the transfer If you are using a handset the transfer can be completed by hanging up the handset You can cancel the transfer before the call connects by pressing O 5 Conference Note You can create a conference with other partie
5. Please wait during the initialization DHCP Dynamic Host Configuration Protocol By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings e g IP address subnet mask gateway DNS server If your network does not use DHCP proceed to Basic Network Settings on page 14 User Guide SIP T20P IP Phone Phone Status You can view the system status of your phone via phone user interface or web user interface Available information of phone status includes e Network status including WAN port and LAN port information e Phone status including device model firmware version and MAC address e Account status indicating the register status of sip accounts To view the phone status via phone user interface 1 Press or press O then select Status MENUS 2 Press or e to scroll through the list and view the specific information 1 IP 192 168 0 10 To view the phone status via web user interface 1 Open the web browser of your computer Enter the IP address in the browser s address bar and then click Enter Enter the User Name admin and Password admin in the pop up dialogue box Click OK to log in oa E Basic Network Settings If your phone cannot contact a DHCP server for any reason you need to configure a static IP address manually To configure a static IP address via phone user interface 1 Press MENUS 2 Select Se
6. 1 During a call press the DSS key to activate group listening mode You can then speak and listen through the handset headset other people at your side can listen through speaker at the same time Press the DSS key again to deactivate group listening mode Programmable Keys You can customize the navigation keys HOLD CONF TRAN keys on the keypad To customize the programmable keys via web user interface 1 Ze Click on Phone gt DSS Keys gt Programmable Keys Customize specific features for these keys 3 Click Confirm to accept the change Note You can configure the programmable keys via web user interface only Account Management You can register one or multiple accounts on the SIP T20P IP phone You can also configure each line key associated with an account or configure multiple line keys associated with an account Account Registration To register an account via phone user interface 1 2 5 4 5 6 Press C select Settings gt Advanced gt Accounts select the desired line select Enable from the Activation field Enter the Label Display Name Register Name User Name Password and SIP Server respectively Contact your system administrator for more information Press to accept the change To disable an account via phone user interface 1 2 Press C MENU Select Settings gt Advanced gt Accounts 33 User Guide SIP T20P IP Phone 3 Select the des
7. Account ID field 1 Type BLF List gt 6 Press to accept the change 7 Repeat steps 2 to 5 to configure more BLF List keys You can also configure BLF List keys via web user interface at the path Phone gt DSS Keys After the above configurations according to the response message from the BLF List server the IP phone will automatically assign the phone number of the BLF List users to the BLF List keys in order Shared Line Note shared line is configured by assigning the same extension number to multiple lines You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time An incoming call to that number will cause all phones to ring simultaneously The incoming call can be answered on one of the phones but not all of them This feature is very useful in the boss and secretary scenario For example the secretary can assign the boss extension number by configuring a shared line key on her phone When there is an incoming call to the extension number of the boss both the phones of the boss and the secretary will ring simultaneously Either the boss or the secretary can answer the call Calls on shared line can be placed on hold or barged in The shared Line feature is not available on all servers For more information contact your system administrator To place the call on public hold 1 Press O or the shared line key when there is an active call on the
8. Calls 58 Redialing Numbers 42 Registration 33 Replace Rule 34 Ring Tones 22 RIP Stream 62 S Searching for Contacts 25 Static Forwarding 47 Safety Instructions 73 Semi attended Transfer 47 sending RIP Stream 62 service Agreement 73 Shared Line 57 T Time and Date 18 Time Zone 77 Troubleshooting 68 V Voice Mail 66 Volume 21 W Warranty ii Web User Interface 6 WEEE Warning ii 80
9. For more information contact your system administrator Call Forward You can configure your phone to forward incoming calls to another party by the Static Forwarding You can also forward calls while your phone rings refer to the Dynamic Forwarding Static Forwarding To enable call forward iF 2 Press MENUS Select Features gt Forward Press or E to select the forwarding type and then press The options are Always Incoming calls are immediately forwarded Busy Incoming calls are immediately forwarded if the phone is busy No Answer Incoming calls are forwarded if not answered after a period of time Depending on your selection a If you select Always 1 Press or gt to select Enable from the Always field 2 Enter the destination number you want to forward all incoming calls to in the Forward to field 45 User Guide SIP T20P IP Phone 3 Optional Enter the always forward on code or always off code respectively in the On Code or Off Code field 1 Always lt Enable b If you selected Busy 1 Press or C to select Enable from the Busy field 2 Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field 3 Optional Enter the busy forward on code or busy off code respectively in the On Code or Off Code field 1 Busy lt Enable c Ifyou selected No Answer
10. Hold If multiple calls are placed on hold press or to switch between the calls and cr then press to retrieve the desired call If more than two calls are on hold an indication appears on the LCD screen for example 1 3 indicating that this is the first call out of three calls If multiple calls are on hold on more than one line keys you can view the details of the calls by pressing the corresponding line key and then press CO to retrieve the call Do Not Disturb DND 44 You can enable or disable the Do Not Disturb DND mode on the phone If DND mode is enabled the phone will reject all incoming calls automatically and the callers hear a busy signal or a message depending on how your system administrator set up the configuration server To activate DND mode on the SIP T20P IP phone 1 Press su MENUS 2 Select Features gt DND 3 4 Note Basic Call Features Select Enable from the DND field 1 DND a Enable Optional Enter the on code or off code respectively in the DND ON Code or DND Off Code field Press to accept the change The DND icon on the LCD screen indicates that Do Not Disturb is enabled Incoming calls will be rejected automatically and n New Missed Call n indicates the number of the missed call will prompt on the LCD screen The Do Not Disturb feature is local to the phone and may be overridden by the server settings
11. a warning tone to alert you before answering the intercom call If Intercom Tone is disabled the phone automatically answers the intercom call without warning Intercom Tone is enabled by default Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone If Intercom Barge is enabled the phone automatically answers the intercom call and places the active call on hold If Intercom Barge is disabled the phone handles an incoming intercom call like a waiting call Intercom Barge is disabled by default Multicast Paging You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group You can configure a multicast paging key on the phone which allows you to send a Real Time Transport Protocol RTP stream to the pre configured multicast address es without involving SIP signaling You can configure the phone to allow it to receive a RTP stream from pre configured multicast listening address es without involving SIP signaling You can specify up to 10 multicast listening addresses Sending RTP Stream To configure a multicast paging key via phone user interface C_ MENU 1 Press 2 Select Features gt DSS Keys 62 Note Note Advanced Phone Features Select the desired DSS key Press or C to select Key Event from the Type field Press Cs or C to selec
12. account when placing a call on hold the phone will invite this SIP URI to the Music on Hold Server account The Music on Hold account automatically answers to the SIP INVITE messages and immediately plays audio from some source located anywhere LAN Internet to the held party Contact your system administrator for the SIP URI To configure music on hold server via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the SIP URI in the Music on hold server field 5 Click Confirm to accept the change When you placed a call on hold the held party will hear the music Note All involved parties cannot use encrypted RTP Automatic Call Distribution ACD ACD feature is often used in offices for customer service such as call center The ACD system handles the large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity The ACD feature on the SIP T20P IP phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users To use this feature you should configure an ACD key in advance To configure an ACD key via phone user interface 1 Press gt 2 Select Features gt DSS Keys 3 Select the desired DSS key 4 Press or O to select ACD from the Type field 5 Press or C t
13. change to the selected language Time and Date Note The time and date appears on the LCD screen of the SIP T20P IP phone If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server contact your system administrator for more information You can configure the phone to obtain the time and date from SNTP server automatically or configure the time and date manually To configure the SNTP settings via phone user interface 1 Press C l MENU gt 2 Select Settings gt Basic gt Time amp Date gt SNTP 3 Press or to select the time zone that applies to your area from the Time Zone field The default time zone is 8 China Beijing 1 Time Zone a 8 China Bei gt 4 Enter the domain names or IP addresses in the NTP Server1 and NTP Server fields respectively 5 Press or gt to select Automatic from the DST field 6 Press to accept the change Please refer to Appendix A Time Zones for the list of available time zones on the IP phone To configure the time and date manually via phone user interface 1 Press O 2 Select Settings gt Basic gt Time amp Date gt Manual 3 Enter the specific date in the Date field Customizing Your Phone 4 Enter the specific time in the Time field 1 Date D M Y 17 09 11 5 Press to accept the change The time that appears on the LCD screen will change accordingly To configure the time a
14. e Contact your system administrator for more information Why does the phone display No Service The phone LCD screen prompts No Service message when the SIP accounts do not register successfully Contact your system administrator for more information on account settings Why can t get a dial tone Check for any loose connections and that the phone has been installed properly For the installation instructions refer to Phone Installation on page 11 Check whether the dial tone is present on one of audio modes e Switch between the Handset Headset if present or Hands Free Speakerphone to check if the dial tone is present for one of audio modes e If the dial tone exists on another audio mode connect another handset or headset to isolate the problem 69 User Guide SIP T20P IP Phone 70 Why doesn t the phone ring Check the ringer volume on your phone To adjust the ringer volume setting press the volume key when the phone is on hook and idle For more information refer to Volume on page 21 Why can t receive calls e Check the SIP registration with your system administrator e Check DND Do Not Disturb mode is turned off on your phone Refer to Do Not Disturb DND on page 44 e Check call forward feature is disabled on the phone Refer to Call Forward on page 45 e Check whether the caller number is stored in the blacklist directory Refer to Blacklist on page 26 Why is my ha
15. handset on hook and headset mode deactivated press the line key the line LED flashes green To answer a call using the headset Do one of the following GAS Press 2 With the headset mode activated press With the headset mode activated press the line key the line LED flashes green Answering When in Another Call If you have an active call and an incoming call arrives on the phone do one of the following Press The incoming call is answered and the original call is placed on hold Press to access the new call Press The incoming call is answered and the original call is placed on hold Ending Calls Note To end a call Do one of the following Ifyou are using the handset hangs up the handset or press MENU gt Ifyou are using a headset press D MENUS Ifyou are using the speakerphone press w or C MENUS To end a call placed on hold you should press the HOLD key to resume the call firstly before ending it Redialing Numbers 42 To redial the last placed call from your phone 2 Press ro twice X A call to your last placed call is attempted To redial a previously placed call from your phone 1 Press ro when the phone is idle Basic Call Features 2 Press or to select the desired entry from the dialed calls list and then press RD Cro or ox Call Return You can press a call return key to place a ca
16. the call list Press or gt to switch between Dialed Calls Received Calls Missed Calls and Forwarded Calls Press or to select the desired entry Press EB an The detailed information of the entry appears on the LCD screen To dial a call from the call history list 1 5 4 Press The LCD screen displays the call list Press or gt to switch between Dialed Calls Received Calls Missed Calls and Forwarded Calls Press or to select the desired entry Press ox to dial out To add a contact from the call history list le 4 5 Press The LCD screen displays the call list Press or gt to switch between Dialed Calls Received Calls Missed Calls and Forwarded Calls Press or to select the desired entry Press Ab3 Enter the name and then press For more information refer to Contact Management on page 23 To delete an entry from the call history list 1 Press The LCD screen displays the call list Press or O to switch between Dialed Calls Received Calls Missed Calls and Forwarded Calls Press or to select the desired entry 27 User Guide SIP T20P IP Phone 4 Press x to delete the entry System Customizations Logo Customization You can customize text logo which would be shown on the idle screen To customize a text logo via web user interface 1 Click on Phone gt Feature
17. to select Dial and then press to dial out Searching for Contacts To search for a contact in the local directory 1 2 3 4 Press C e F Ab3 select Local Directory gt Contact List Press or O to select Enter and then press Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad Search tom Press The contacts whose name or phone number matches the characters you entered will appear on the LCD screen You can dial from the query result 25 User Guide SIP T20P IP Phone Importing Exporting Contact lists You can manage your phone s local directory via phone or web user interface But you can only import or export the contact list via web user interface To import an XML file of contact list via web user interface 1 Click on Contacts gt Local Directory 2 Click Browse to select a contact list file file format must be xml from your local system 3 Click Import XML to import the contact list The web user interface prompts The original contact will be covered continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Contacts gt Local Directory 2 Click Browse to select a contact list file file format must be csv from your local system 3 Click Import CSV to import the contact list You can then select whether to del
18. via phone user interface 1 Press C MENUS 2 Select Settings gt Basic gt Ring Tones 3 Press or to select the desired ring tone 1 Emergency wav 2 Ring1 wav 4 Press to accept the change To select a ring tone for the phone via web user interface 1 Click on Phone gt Preference 2 Select the desired ring tone from the pull down list of Ring Tones 3 Click Confirm to accept the change To select a ring tone for each account via web user interface 1 Click on Account 2 Select the account from the pull down list of Account 3 Select the desired ring tone from the pull down list of Ring tones If common is selected this account will use the ring tone selected for the phone at Phone gt Preference Refer to the instruction above 4 Click Confirm to accept the change You can also customize ring tones for your phone contact your system administrator for more information The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assigned to the contact in the contact directory refer to Adding Contacts in the Contact Management section Otherwise the phone will play the ring tone assigned to the account If both the contact ring tone and the account ring tone are not assigned then the phone will play the ring tone assigned to the phone Customizing Y
19. when you are temporarily not using it This feature helps you to protect your phone from unauthorized use This feature allows you to perform the following Menu Key The MENU key is locked You cannot access the menu of the phone until unlocked Function Key The function keys are locked You cannot use the MESSAGE CONF HOLD MUTE TRAN RD Directory OK X Volume key line keys and navigation keys until unlocked All Keys All keys are locked You are only allowed to dial emergency numbers and answer incoming calls by lifting the handset pressing the HEADSET key or pressing the Speakerphone key Lock amp Answer All keys are locked except the HEADSET KEY and MENU key Incoming calls will be answered automatically but cannot be ended by your party The previous conversation is placed on hold Note The emergency number setting if desired must be made before lock activation For more information refer to Emergency Number on page 37 To activate the keypad lock via phone user interface 1 Press C MENU 2 Select Settings gt Advanced password admin gt Keypad Lock 20 Customizing Your Phone Press or 6 to select desired type from the Keypad Lock field Keypad Lock lt Disable Press to activate the keypad lock The amp icon appears on the LCD screen If the keypad lock feature is activated to be Lock amp Answer an additional icon AA will appear on the LCD screen To deact
20. your phone using the available options from the phone user interface refer to Customizing Your Phone on pagel7 Web User Interface Note In addition to the phone user interface you can also customize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of web browser on your PC The default user name is admin case sensitive and the password is admin case sensitive Please locate your PC in the same network segment of the IP phone 192 168 0 X to access the web user interface Overview The options you can use to customize the IP phone via phone user interface and or via web user interface are listed in the following table Option o Phone User Interface Web User Interface P MAC Firmware Network Phone Accounts Basic Call Features Call Forward Call Park Call Pickup Call Return Conference Anonymous Call Anonymous Call Rejection DND Basic Phone Settings Language Time amp Date Ring Tones Call Waiting Keypad Lock Phone Volume Logo Customization Contact Management Local Directory Blacklist Dial Plan DSS Keys Key as Send Hot Line Live Dialpad vA V vA V vA V vA V Emergency Advanced Phone Fe
21. D WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Yealink Network Technology CO LTD shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing performance or use of this guide Declaration of Conformity C 3 FE Hereby Yealink Network Technology CO LTD declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006 95 EC and 2004 108 EC Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This device is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation I
22. Enter the desired number using the keypad Press or tm To permanently enable your headset refer to Headset Prior on page 28 To place multiple calls You can have more than one call on your SIP T20P IP phone To place a new call during an active call do one of the following Press the line key The active call is placed on hold Enter the desired number using the keypad Press ox You can press or to switch between the calls and then press again to resume the desired call cD or ao Answering Calls Note When you are not in another call you can answer a call in three ways e Using the handset e Using the speakerphone e Using the headset You can ignore incoming calls by pressing the X key You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone For more information refer to Do Not Disturb DND on page 44 You can forward incoming calls to someone else by pressing the TRAN key For more information refer to Call Forward on page 45 Answering When Not in Another Call In all cases the active call will appear on the LCD screen showing call duration and destination To answer a call using the handset 1 Pick up the handset To answer a call using the hands free speakerphone mode Do one of the following Press w With the handset on hook and headset mode deactivated press 41 User Guide SIP T20P IP Phone With the
23. Fast flashing green Off Description All the parties are idle The shared line is seized some party receives the ringback The shared line conversation is placed on private hold For multi party call all the parties place the shared line conversation on hold The shared line receives an incoming call The shared line is in conversation The shared line conversation is placed on public hold The shared line does not exist User Guide SIP T20P IP Phone User Interfaces There are two ways to customize specific configurations on your SIP T20P IP phone e Using the User Interface on the IP phone e Using the User Interface in an Internet browser window from your PC The hardware components keypad and LCD screen constitute the phone user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone In addition each phone has a web user interface to access all configuration settings In many instances it is possible to use both the phone user interface and the web user interface to operate the phone and change settings However in some instances it is only possible to use the phone or the web user interface Phone User Interface You can customize your phone by pressing the MENU key to access the phone user interface The Advanced Settings options are administrator level features only the default password is admin case sensitive For more information on customizing
24. Packing List Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator Packing List The following components are included in your SIP T20P IP phone package e SIP T20P IP phone Yealink MENU 9 HOLD User Guide SIP T20P IP Phone e Phone Stand e Power Adapter e Handset amp Handset Cord e Ethernet Cable e CD ROM Check this list before installation If you find anything missing contact your system administrator Getting Started Phone Installation If your phone is already installed proceed to Phone Initialization on page 13 This section introduces how to install the phone with the components in the packing list e Attach the Stand e Connect the Handset and optional Headset e Connect the Network and Power 1 Attach the Stand Stand attached 2 Connect the Handset and optional Headset Note A headset is not provided in the packing list Contact your system administrator for more information User Guide SIP T20P IP Phone 3 Connect the Network and Power You have two options for power and network connections Your system administrator will advise you which one to use e AC power e Power over Ethernet PoE AC Power To connect the AC power 1 Connect the DC plug on the power ad
25. S i RD A TSE ee RON TO APT 43 cal whe eo RESUME eee eee ee E it 44 Do NOU DIStUTO DNDI aid 44 C al Bo WE isso 45 Callate o aio as 47 CONTSLESNCS WA AA AAA A 48 Local COMET SINGS cid side 48 INGIW ORK COM Stencil illo 49 A te ne eTE ne te PRE ne RE RTRs ERO CP 50 Can PICk UDe ion 51 ANONYMOUS Oliena EAO 53 ANONYMOUS C Gl REISCHOMN cuenta 54 Advanced Phone Featules ssccccsescccssscccssscccsscceeseces 55 BUSY Lamo Held BE aa 55 A A a in 56 1 o AA Ean e a eee ee 57 CAl RECON AAA 58 SEC O aa a AS 60 Outgoing Intercom Calls sarie A A a 60 COMING Mercon Calls aida dd d 61 E e a A O O 62 sending RIP SS Gx 09 See a 62 Receiving RIP SU SOM E iioda 64 IVIUISIG OM MO Aaa a 65 Automatic Call DistibUllOnt ACD arar 65 Table of Contents VOICE MG cash seshccet treet A ES 66 Message Waiting Indicator MW I ooonnncnnnnnnnnnnnnocccnnnnncnnnanococnnnnnnononanoccnnnnnnnnananooos 68 IMOUDIESMOOUING israel 69 Regulatory Notices sia 13 DET VICES ATC MENS dos 73 Misas A A etd eestienldcadasen 73 ate iv INS IUCN Saa 73 Appendix A Time ZOMG ccscccsscsesccssccessccssccesccescceseees 71 MAOK ee E E o 79 Overview Overview This chapter provides the overview of the SIP T20P IP phone The topics include Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentation If you require additional information or assistance with your new phone contact you
26. SIP T20P Enterprise IP Phone User Guide v61 0 Copyright Copyright 2011 YEALINK NETWORK TECHNOLOGY Copyright 2011 Yealink Network Technology CO LTD All rights reserved No parts of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical photocopying recording or otherwise for any purpose without the express written permission of Yealink Network Technology CO LTD Under the law reproducing includes translating into another language or format When this publication is made available on media Yealink Network Technology CO LTD gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution No parts of this publication may be subject to alteration modification or commercial use Yealink Network Technology CO LTD will not be liable for any damages arising from use of an illegally modified or altered publication Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIE
27. a blind or attended transfer e During a conference call e When the phone prompts you to answer an incoming call The Record URL Record key is not available e When there are no connected calls on your phone e When you place a new call 59 User Guide SIP T20P IP Phone To record a call 1 Press the Record key or URL Record key during a call If the recording starts successfully the Record or URL Record key LED flashes green Press the Record key or URL Record key again to stop recording The Record or URL Record key LED turns off You can listen to the recordings which stored on your server system For example you can dial an access code Note The way listening to the recordings may be different Contact your system administrator for more information Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary You can press the configured intercom key to automatically connect with a remote extension for outgoing intercom calls and the remote extension will automatically answer the incoming intercom calls Note The intercom feature is not available on all servers Contact your system administrator for more information Outgoing Intercom Calls To configure an intercom key via phone user interface 1 2 3 4 5 6 7 Press OD Select Features gt DSS Keys Select the desired DSS key Press or gt to select Intercom from the T
28. a rather long time disconnect it from the power supply and unplug the power plug When there is smoke emitted from the device or some abnormal noise or smell disconnect the device from the power supply and unplug the power plug immediately Contact the specified maintenance center for repair Do not insert any object into equipment slots that is not part of the product or auxiliary product Before connecting a cable connect the grounding cable of the device first Do not disconnect the grounding cable until you disconnect all other cables Regulatory Notices ZN Cleaning Requirements o Before cleaning the device stop using it and disconnect it from the power supply o Use a piece of soft dry and anti static cloth to clean the device e Keep the power plug clean and dry Using a dirty or wet power plug may lead to electric shock or other perils 19 User Guide SIP T20P IP Phone 76 Appendix A Time Zones Appendix A Time Zones Time Zone Time Zone Name 11 00 10 00 Samoa United States Hawaii Aleutian 10 00 United States Alaska Aleutian 09 00 United States Alaska Time 08 00 Canada Vancouver Whitehorse 08 00 Mexico Tijuana Mexicali 08 00 United States Pacific Time 07 00 Canada Edmonton Calgary 07 00 Mexico Mazatlan Chihuahua 07 00 United States Mountain Time 07 00 United States MST no DST 06 00 Canada Manitoba Winnipeg 06 00 06 00 06 00 05 00 Bah
29. amas Nassau 05 00 Canada Montreal Ottawa Quebec 05 00 05 00 04 30 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Portugal Azores GMT Greenland Denmark Faroe Islands Torshaven Ireland Dublin Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 01 00 Albania Tirana 01 00 Austria Vienna 01 00 Belgium Brussels 01 00 01 00 01 00 Croatia Zagreb 01 00 Czech Republic Prague 01 00 Denmark Copenhaven 01 00 France Paris 01 00 Germany Berlin 77 User Guide SIP T20P IP Phone Time Zone Time Zone Name Iraq Baghdad i ia i i ia insk Tonga Nukualofa 78 Index Index A About This Guide v Account Registration 33 Always Forward 45 Anonymous Call 53 Anonymous Call Rejection 54 Answering Calls 41 Area Code 36 Attaching Stand 11 Attended Transfer 47 Automatic Call Distribution ACD 65 Audio Settings 21 B Basic Network Settings 14 Blacklist 26 BLF Lst 56 Blind Transfer 47 Block Out 37 Busy Forward 45 Busy Lamp Field BLF 55 C CE Mark Warning ii Conference 48 Copyrigh
30. apter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch hub device port Power fel Adapter snternet PC Connection DC 5V I Optional Y a E DC5V Internet PC e eo Power over Ethernet Using a regular Ethernet cable the SIP T20P IP phone can be powered from a PoE IEEE 802 3af compliant switch or hub Note Getting Started To connect the PoE 1 Connect the Ethernet cable between the Internet port on the phone and an available port on the in line power switch hub IEEE 802 3af compliant PoE Hub Switch PC Connection Optional DC5V Internet PC If in line power is provided you don t need to connect the AC adapter Make sure the Ethernet cable and switch hub is PoE compliant The phone can also share the network with other network device such as a PC personal computer It is an optional connection Important Do not unplug or remove power to the phone while it is updating firmware and configurations Phone Initialization Note After your phone has been powered up the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration The phone LCD screen will display Initializing
31. ast address es receiver For outgoing RTP multicasts all other existing calls on the phone will be placed on hold 63 User Guide SIP T20P IP Phone Receiving RTP Stream Note 64 You can configure the phone to receive a Real Time Transport Protocol RIP stream from the pre configured multicast address es without involving SIP signaling You can specify up to 10 multicast addresses that the phone listens to on the network You can also change the behavior of how the phone handles incoming multicast paging calls by configuring specific parameters via web user interface The specific parameters are Paging Barge and Paging Priority Active Paging Barge You can use the paging barge feature to define the priority of the voice call in progress If the priority of an incoming multicast paging call is lower than that of the active call then it will be ignored automatically If Disabled is selected from the pull down list of Paging Barge the voice call in progress shall take precedence over all incoming multicast paging calls The valid values in the Paging Barge field are e 1to 10 Define the priority of an active call 1 is the highest priority 10 is the lowest priority e Disabled The voice call in progress shall take precedence over all incoming paging calls Paging Priority Active You can enable or disable this feature to decide how the phone handles the incoming multicast paging calls when there is already a multi
32. ature 1 User on phone A places a call to phone B 2 User on phone A wants to take the call in a conference room for privacy then presses the call park key on phone A 3 Optional The SIP Server sends the first available call park extension e g 150 Note Basic Call Features which will appear on the LCD screen of phone A The user on phone A walks to an available conference room where the phone is designated as phone C The user dials the call park retrieve code or the call park extension e g 150 to retrieve the parked calll The system establishes call between phone C and B The call park feature code and call park extension are predefined on the system server Contact the system administrator for more information If the parked call is not retrieved within a period time assigned by the system the phone performing call park feature will receive call back Call Pickup Note You can press a pickup key to answer someone else s incoming call on the phone The SIP T20P IP phone supports the directed call pickup and group call pickup features Directed call pickup is used for picking up a call that is ringing at a specific phone number Group call pickup is used for picking up a call that is ringing at any phone number in the group The pickup group should be predefined contact your system administrator for more information If there are many incoming calls at the same time press the pickup key on the
33. atures BLF BLF List Shared Line Intercom Call Recording Multicast Paging Music on Hold User Guide SIP T20P IP Phone Opin oo Phone User Interface Web User Interface ACD V Messages V V vA SIP Account User Option Register Status Activation Label Display Name Register Name User Name Password SIP Server v Server Option Registrar Port Outbound Status Outbound Proxy Backup Outbound Proxy NAT Traversal STUN Status STUN Server Note The table above lists most of the feature options Please refer to the relevant sections for more information V vA V vA V vA V vA Documentation The following table shows documentations available for the SIP T20P IP phone Nome Contents Where found Format Language Quick Installation Basic set up of the In the package PDF English Guide phone Basic call features Quick Reference and phone In the package PDF English Guide oe customization Phone or web user interface settings CD attached in User Guide Basic call features PDF English the package and advanced phone features Note You can also download the latest documentations from website http www yealink com index php Support Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP T20P IP phone The topics include
34. ble a subscription for MWI service MWI Subscription Period of MWI subscription The IP phone re sends a MWI Period subscription before expiring To enable MWI subscription via web user interface 1 Click on Account gt Advanced Select Enabled from the pull down list of Subscribe for MWI Enter the period time in seconds in the MWI Subscription Period field a E Click Confirm to accept the change Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP T20P IP phone If you require additional information or assistance with your new phone contact your system administrator Why is the phone LCD screen blank e Ensure your phone is properly plugged into a functional AC outlet e Ensure that the phone isn t plugged into a plug controlled by a switch that is off e Ifthe phone is plugged into a power strip try plugging it directly into a wall outlet instead e lf your phone is powered from PoE ensure you use a PoE compliant switch or hub Contact your system administrator for more information e Check that the power LED is on to ensure the phone is powered on Why does the phone display Network Unavailable e Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose e Ensure that the switch or hub in your network is operational
35. cast paging call on the phone If enabled the phone will ignore the incoming multicast paging call with a lower priority otherwise the phone will play the incoming multicast RTP and place the previous multicast paging call on hold If disabled the phone will automatically ignore all incoming multicast paging calls To configure multicast listening addresses via web user interface 1 Click on Contacts gt MulticastIP 2 Select the desired value from the pull down list of Paging Barge 3 Select the desired value from the pull down list of Paging Priority Active 4 Enter the multicast IP address es and port number e g 224 5 6 20 10008 which the phone listens for incoming RTP multicast in the Listening Address field 5 Enter the label in the Label field Label will appear on the LCD screen when receiving the RTP multicast 6 Click Confirm to accept the change The multicast IP addresses range from 224 0 0 0 to 239 255 255 255 The priorities of listening addresses are predefined 1 with the highest priority 10 with the lowest priority Both the multicast paging sender and the receiver will play a warning tone when pressing the multicast paging key Advanced Phone Features Music on Hold Music on hold MOH is the business practice of playing recorded music to fill the silence that would be heard by the callers who have been placed on hold To use this feature you should specify a SIP URI pointing to a Music on Hold Server
36. clude e General Settings e Audio Settings e Contact Management e Call History Management e System Customizations If you require additional information or assistance with your new phone contact your system administrator General Settings Language Note The default language of the phone user interface is English The phone will detect and use the same language as which of your internet browser for the web user interface If the language is not supported by the phone the web user interface will use English by default You can change the language for the phone user interface and the web user interface respectively Not all languages are available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact your system administrator for more information about the available languages of your new phone To change the language for the phone user interface 1 Press MENUS 2 Select Settings gt Basic gt Language 3 Press or to select the desired language 1 English 2 Deutsch User Guide SIP T20P IP Phone 4 Press to accept the change Text appears on the LCD screen will change to the selected language To change the language for web user interface 1 Click on Phone gt Preference 2 Select the desired language from the pull down list of WEB Language 3 Click Confirm to accept the change Text displays on the web user interface will
37. d You can press the CONF key to split the conference call into two individual calls To drop the conference call press a A MENU Network Conference You can use network conference feature on the SIP T20P IP phone to conduct a conference with multiple participants This feature allows you to perform the following e Join two calls together into a conference call e Invite another party into an active conference call To use this feature contact your system administrator for the network conference URI in advance and configure the phone via web user interface 1 Click on Account gt Advanced 2 Select the desired conference type from the pull down list of Conference Type 3 Enter the conference URI e g conference example com in the Conference URI field 4 Click Confirm to accept the change To set up a network conference call 1 Place a call to the first party GD 2 Press to create a new call The active call is placed on hold 3 Enter the second party s number and press or 0 4 When the second party answers the call press to add the second party to the conference 5 Press to create a new call The conference is placed on hold 6 Enter the number of the new party and then press or st AS When the new party answers the call press to add the new party to the 49 User Guide SIP T20P IP Phone conference 8 Repeat steps 5 to 7 until you have added all in
38. ed in Contactlist Adding Contacts from Call History To add a contact to the local directory from the call history 1 Press 2 Press or to highlight the desired entry 3 Press 4 Press to switch the input mode and enter the contact name in the Name field 1 Name Empty 5 Press to accept the change The entry is successfully saved in the local directory Editing Contacts 24 To edit a contact in the local directory 1 2 3 4 Press SJE Ab3 Select Local Directory gt Contact List Press or C to select Enter and then press Select the desired contact and press or C to select Edit 1 Name john Press or to highlight the contact information and then edit Press to accept the change Customizing Your Phone Deleting Contacts To delete a contact from the local directory 1 2 3 4 5 Press SE Select Local Directory gt Contact List Press or gt to select Enter and then press l Press or to highlight the desired contact Press or C to select Deland then press The LCD screen prompts Delete Selected ltem Press to confirm the deleting Placing Calls to Contacts To place a call to a contact in the local directory 1 2 3 4 5 EC Press el Select Local Directory gt Contact List Press or C to select Enter and then press Press or to highlight the desired contact Press or C
39. en the phone is idle the phone will be ready to make a new call and show up the prefix number which you specified in the Value field enter other digits to dial out Conference You can use this key feature to set up a conference call For more information refer to Conference on Page 48 Dependencies ype Key Event Key Type Conf Value the number you want to add to the conference Usage Press the DSS key during an active call to set up a conference with the number specified in the Value field When leaving the Value field blank the DSS key performs the same as the CONF key during a call Forward You can use this key feature to forward an incoming call to someone else For more information refer to Call Forward on page 45 Dependencies ype Key Event Key lype Forward Value the number you want to forward to Usage Press the DSS key to forward an incoming call to the number specified in the Value field When leaving the Value field blank the DSS key performs the same as the TRAN key when receiving an incoming call Transfer You can use this key feature to perform a Blind Attended Semi Attended Transfer during a call For more information refer to Call Transfer on page 47 Dependencies ype Key Event Key lype Tran 31 User Guide SIP T20P IP Phone Note Note Redial 32 Valve the number you want to transfer to Usage Press the DSS key during a call to blind transfer to the number speci
40. ete all old contacts while importing the contact list and select the contact information you want to import into the local directory Such as contact name office number or mobile number 4 Click Import to complete importing the contact list To export contact list via web user interface 1 Click on Contacts gt Local Directory 2 Click Export XML or Export CSV 3 Click Save to save the contact list to your local system Blacklist 26 The built in phone directory stores the names and phone numbers of the blacklist You can store up to 30 contacts in your phone s blacklist directory You can add edit delete or search for a contact in the blacklist directory You can also dial a contact in the blacklist directory but an incoming call from the blacklist directory will be rejected automatically Operating instructions of adding blacklists editing blacklists deleting blacklists placing call to blacklists and searching for a contact in the blacklist refer to the operating instructions of Local Directory on page 23 Customizing Your Phone Call History Management The SIP T20P IP phone maintains call history lists of Dialed Calls Received Calls Missed Calls and Forwarded Calls The call history list supports up to 100 entries in all You can check the call history dial a call add a contact or delete an entry from the call history list To check the call history 1 Press l The LCD screen displays
41. f this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 2 3 4 Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experience radio TV technician for help WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately About This Guide About This Guide Thank you for choosing the SIP T20P IP phone an exquisitely designed SIP IP phone This unit provides business telephony features such as Call Hold Call Transfer Busy Lamp Field Shared Line Multicast Paging and Conference over an IP network This guide provides everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List and Regulatory Notices sect
42. fied in the Value field The DSS key performs as a TRAN key when leaving the Value field blank Hold You can use this key feature to hold an active call or retrieve a held call Dependencies ype Key Event Key lype Hold Usage 1 Press the DSS key during an active call to place the call on hold 2 Press the DSS key again to retrieve the held call DND You can use this key feature to activate or deactivate the DND mode Dependencies ype Key Event Key lype DND Usage 1 Press the DSS key to activate the DND mode 2 Press the DSS key again to deactivate the DND mode When the DND mode is activated all incoming calls will be rejected automatically You can use this key feature to access the Dialed Call list by pressing the DSS key when the phone is idle then you can select an entry to redial Dependencies ype Key Event Key lype Redial Usage 1 Press the DSS key when the phone is idle to access the dialed calls list 2 Select an entry and press the DSS key again to redial the call Group Listening You can use this key feature to activate the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen through the handset headset meanwhile the others nearby can only listen through the speaker Customizing Your Phone Dependencies ype Key Event Key lype Group Listening Usage
43. he phone For example you can configure a BLF key on the phone for monitoring the status of a friend s phone busy or idle When the friend picks up his phone to make a call the BLF key LED illuminates flashing green on your phone to indicate that the friend s phone is in use and busy For more BLF key LED indications refer to LED Instructions on page 5 You can press a BLF key to dial out the monitored user when he is idle You can also pick up a call directly by pressing the BLF key when the monitored user Is ringing For more information contact your system administrator To configure a BLF key via phone user interface 1 Press E 2 Select Features gt DSS Keys 3 Select the desired DSS key 4 Press or C to select BLF from the Type field 5 Press or C to select the desired line from the Account ID field 6 Enter the phone number you want to monitor in the Value field 55 User Guide SIP T20P IP Phone 7 Optional Enter the pickup code in the Extension field 8 Press to accept the change You can also configure the BLF key via web user interface at the path Phone gt DSS Keys BLF List Note 56 You can use the BLF List feature to monitor a list of users defined by your system administrator For example your system administrator enables BLF List and creates a BLF List URI e g BLFList example com including a list of user1 user2 and user3 on the server You can configure BLF List keys o
44. ice mails for someone else on the SIP T20P IP phone You can also listen to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a warning tone and the MESSAGE key LED will illuminate The phone LCD screen will prompt receiving a new voice mail and a flashing icon New Voice Mail 27 Sep 11 35 Voice Mail feature is not available on all servers contact your system administrator for more information Note Note Advanced Phone Features To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave the voice mail and then hang up after completing the voice mail To configure voice mail access codes via phone user interface GS 1 Press LJ MENU 2 Select Messages gt Set Voice Mail 1 Account 1 No 88 3 Press or to select the account you want to set to select the proper input mode and then enter the voice mail access Ab3 code e g 88 5 Press to accept the change Voice mail access code must be predefined on the system server Contact your system administrator for the more information To listen to the voice mails 1 When the phone user interface prompts receiving new voice mails press or ox to dial out the voice mail access code 2 Follow the voice prompt to listen to the voice mails Before lis
45. id value of Account field can be one or more digits among 1 2 3 4 5 and 6 Each digit must be separated by a For example when you enter the value 1 2 in the Account field this replace rule will apply to account1 and account2 If you leave the Account field blank or enter an invalid value then the replace rule will apply to all accounts To edit a replace rule via web user interface 1 Click on Phone gt Dial Plan gt Replace Rule 2 Select the desired replace rule by checking the check box 3 Edit the values in the Prefix and Replace fields 4 Enter the desired line ID in the Account field or leave it blank 5 Click Edit to accept the change To delete one or more replace rules via web user interface 1 Click on Phone gt Dial Plan gt Replace Rule 2 Select one or more replace rules by checking the check box es 3 Click Del to delete the replace rule s 39 User Guide SIP T20P IP Phone Dial now You can configure one or more dial now rules on your phone When the dialed out number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as 2xx then entering any three digit string begins with 2 will be dialed out automatically on the phone To add dial now rule via web user interface 1 Click on Phone gt Dial Plan gt Dial now 2 Enter the desired value e g 1234 in the Dial now Rule field 3 Enter the desired line ID in
46. il you press the HEADSET key again Dual Headset You can use two headsets when enabling the dual headset feature To use this feature you must physically connect headsets both to the headset jack and handset jack respectively Once the phone joins in a call people with the headset connected to the headset jack has a full duplex conversation another people with the headset connected to the handset jack is only allowed to listen to To enable Dual Headset via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Dual Headset 3 Click Confirm to accept the change DSS Keys There are two types of DSS keys Line Keys and Programmable Keys The details will be introduced as following SIP T20P IP phone supports 2 Line keys Line Keys You can assign predefined functionalities to the line keys located on the right of the phone Line keys allow you to use quick access features such as Call Return or Voice Mail The line keys LEDs will indicate the extension status when being assigned specific feature such as BLF or Shared Line The default key type of each line key is Line To configure the line key via phone user interface 1 Press O ENU 2 Select Features gt DSS Keys 29 User Guide SIP T20P IP Phone Note 30 Select the desired DSS key and then press Select the desired type from the Type field Optional Select the desired key event from the Key Type field
47. ions Save these instructions Read these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury AN General Requirements o Before you install and use the device read the safety instructions carefully and observe the situation during operation o During the process of storage transportation and operation please always keep the device dry and clean o During the process of storage transportation and operation please avoid collision and crash of the device o Please attempt not to dismantle the device by yourself In case of any discrepancy please contact the appointed maintenance center for repair e Without prior written consent no organization or individual is permitted to make any change to the structure or the safety design of the device Yealink is under no circumstance liable to consequences or legal issues caused by such changes e Please refer to the relevant laws and statutes while using the device Legal rights of others should be respected as well 73 User Guide SIP T20P IP Phone 74 AN Environmental Requirements Place the device at a well ventilated place Do not expose the device under direct sunlight Keep the device dry and free of dusts Place the device on a stable and level platform Please place no heavy objects on the device in case of damage and deformation caused by the heavy l
48. ions in this guide before you set up and use the SIP T20P IP phone If this is your first time using SIP T20P IP phone we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide Documents are available for download at http www yealink com index php Support In This Guide This is the first edition based on firmware version 61 0 The topics provided in this guide include e Chapter1 Overview e Chapter 2 Getting Started e Chapter 3 Customizing Your Phone e Chapter4 Basic Call Features e Chapter5 Advanced Phone Features User Guide SIP T20P IP Phone vi Table of Contents Table of Contents About This Guide cccccscscsccscsccscsccccscecscscscccscececesceces V i TAS OUH enne a E NEA V Table Of CONtent cccccscscsccscscsccscscsccscecsccscecsccscecsccscces 1 OvervieW ccccccsccccscsccccscscsccscsccccscscsscscessscscecsscscesescssesescssesees 1 Hardware Component INStructions cccccccccccccccsccseeesssssseececccccccccseeeeseueueasessseeeeececeeees 1 Ilcon INSTRUCTIONS easier iaes 3 LED Instructions cccecceccsccsceccecceccscesceccscescescecescescescecescsceccecescescecescescesescescescesescescasces 5 User Interfaces avisas isis ia dai ici 6 Phone User Interface o ooooococconoccnocncnononcnonncnononononncnncnnononnrnnrnn cnn nnrnn cono na nnrnncnacncnnnnnons 6 Web User Interface ocoococcocnocnccncnncnocncon
49. ired line 4 Select Disable from the Activation field 5 Press to accept the change Multiple Line Keys per Account You can configure multiple line keys associated with an account This enhances call visualization and simplifies call handling Incoming calls to this line will be distributed evenly among the available line keys similarly outgoing calls will be distributed Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys Dial Plan Dial plan is a string of characters that governs the way your SIP T20P IP phone processes the inputs received from your phone keypad The SIP T20P IP phone supports the following dial plan features e Replace Rule e Dial now e Area Code e Block Out The basic expression syntax you need to know The dot can be used as a placeholder or multiple placeholders for any character Example 12 would match 123 1234 12345 etc An x can be used as a placeholder for any character Example 12x would match 121 122 123 etc The square brackets can be used as a placeholder for a single character which matches any of a set of characters Example 91 3 8 0 9 1234 would match 91301234 91591234 91851234 etc The parentheses can be used to group together patterns for instance to logically combine two or more patterns Example
50. ivate the keypad lock via phone user interface Press OD the LCD screen prompts for the password Enter the password admin Press to deactivate the keypad lock The A icon disappears from the LCD screen If you want to deactivate the keypad lock type of Lock amp Answer you should press O select Settings gt Advanced password admin gt Keypad Lock and then select Disable from the Keypad Lock field You can also activate or deactivate the keypad lock via web user interface at the path Phone gt Preference Note The default password for unlock is admin Audio Settings Volume You can press the Volume key to adjust the receiver volume of currently used audio devices handset soeakerphone or headset when the phone is in the dialing interface or during a call You can also press the Volume key to adjust the ringer volume when the phone is idle To adjust the volume via phone user interface 1 2 Press C MENU 5D Select Settings gt Basic gt Phone Volume Select the Handset Vol Speaker Vol Headset Vol or Ringer Vol and then press l Press ar or gt to adjust the volume Press to accept the change 21 User Guide SIP T20P IP Phone Ring Tones Note 22 Ring tones are used to indicate incoming calls You can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor s To select a ring tone for the phone
51. ll back to the last incoming call To configure a call return key via phone user interface 1 Press OD Select Features gt DSS Keys Select a desired DSS key Press or O to select Key Event from the Type field 2 3 4 5 Press or gt to select Call Return from the Key Type field 1 Type Key Event gt 6 Press to accept the change You can also configure a call return key via web user interface at the path Phone gt DSS Keys Call Mute You can mute the microphone of the active audio device during an active call then the other party cannot hear you To mute a call 1 Press x during an active call The phone LCD screen indicates that the call is on mute 1234 Mute 01 20 To un mute a call 1 Press x again to un mute a call 43 User Guide SIP T20P IP Phone Call Hold Resume Note You can place an active call on hold At any time at most one active call can be in progress on your phone other calls can be received and made while placing the original call on hold When placing a call on hold your IP PBX might play a melody or message to the other party while waiting To place a call on hold 1 Press during a call The phone LCD screen shows the call is on hold and the line LED flashes green 1234 Hold 01 20 The phone will beep softly every 30 seconds to remind you that you still have a call on hold To resume a held call 1 Press again Multiple Calls on
52. mber Default for this field is blank 3 Click Confirm to accept the change Live Dialpad You can enable the live dialpad feature on the SIP T20P IP phone which enables the IP phone to automatically dial out the phone number without pressing any other key You can also configure a period of time before automatically dialing out the phone number To enable the live dialpad via web user interface 1 Click on Phone gt Preference 2 Select Enable from the pull down list of Live Dialpad 37 User Guide SIP T20P IP Phone 5 Enter the desired delay time 0 14s in the Inter Digit Time field 4 Click Confirm to accept the change Note The default delay time of live dialpad is 4s You can configure live dialpad via web user interface only Hot Line 38 You can dial a hotline number immediately once you lift the handset press the speakerphone key or press a line key You can also configure to dial out the hotline number in a period of time the phone will dial out the hotline number automatically after the specified delay time To configure the hot line number via phone user interface 1 2 3 4 9 O Press MENU 5 Select Features gt Hot Line Enter the desired numbers in the Number field Enter the delay time seconds default value is 4s in the HotLine Delay field 1 Hot Number Press to accept the change You can also configure hot line via web user interface at the path Ph
53. n the phone to monitor the status changes of user1 user2 and user3 The key LEDs illuminate either flashing or solid depending on the status of those users For more BLF List key LED indications refer to LED Instructions on page 5 You can use the BLF List keys in the following ways e When the monitored user is idle press the BLF List key to dial out the phone number e When the monitored user is ringing press the BLF List key to pick up the call directly e When there is a conversation on the monitored user press the BLF List key to barge in and set up a conference call To configure the BLF List settings via web user interface 1 Click on Account Select the desired account from the Account field Click on Advanced Enter the BLF List URI in the BLF List URI field Optional Enter the BLF pickup code in the BLF List Code field Optional Enter the BLF barge in code in the BLFListBargelnCode field A m o A B Click Confirm to accept the change For more information about the BLF List pickup and BLF List barge in feature contact your system administrator You can configure the BLF List settings via web user interface only To configure BLF List keys via phone user interface 1 Press C MENUS 2 Select Features gt DSS Keys Advanced Phone Features 3 Select the desired DSS key 4 Press or gt to select BLF List from the Type field 5 Press or gt to select the desired line from the
54. nd date format via phone user interface cr 1 Press MENU 2 Select Settings gt Basic gt Time amp Date gt Time amp Date 1 Clock 24 Hour gt 3 Press or gt to select the desired time format 12 hour or 24 hour 4 Press to accept the change There are 7 date formats available for example the date format WWW DD MMM WWW represents the first three letters of the week DD represents two digit of the date and the MMM represents the first three letters of the month The date formats you need to know Date Format Example 2011 9 17 WWW MMM DD Wed Sep 17 DD MMM YY 17 Sep 11 YYYY MM DD 2011 09 17 MM DD YY 09 17 11 DD MMM YYYY 17 Sep 2011 WWW DD MMM Wed 17 Sep DD MM YYYY 17 09 2011 You can also configure the time settings via web user interface at the path Phone gt Preference User Guide SIP T20P IP Phone Key as Send You can set the or to act as the send key while dialing a call To set the send key via phone user interface 1 Press C MENUS 2 Select Features gt Key as Send Key as Send a Press or C to select or from the Key as Send field or select Disable from the Key as Send field to disable this feature 4 Press to accept the change You can also configure a send key via web user interface at the path Phone gt Features Keypad Lock You can lock the keypad of your phone
55. ndset not working Check to ensure that the handset cord is fully connected to both the handset jack on the phone and handset Refer to Phone Installation on page 11 Why is my headset not working e Check to ensure that the headset cord is fully connected to the headset jack on the phone Refer to Phone Installation on page 11 o Check to ensure that the headset mode is activated Refer to Headset Activation Deactivation on page 28 e Check to ensure that the headset volume is adjusted to an appropriate level Refer to Volume on page 21 How to change the user password You can change the user password via web user interface 1 Click on Security gt Password 2 Enter the current user password in the Current Password field 3 Enter the new user password in the New Password and Confirm Password fields 4 Click Confirm to accept the change You can also contact your system administrator for help Note Note Troubleshooting How to reboot the phone To reboot the IP phone via web user interface 1 Click on Upgrade gt Basic 2 Click Reboot to reboot the IP phone Any reboot of your phone may take a few minutes How to reset your phone Reset your phone when other Troubleshooting suggestions do not correct the problem You need to note that all customized settings will be overwritten after resetting So we recommend asking your system administrator for advice before resetting your phone To reset you
56. o select the desired line from the Account ID field 6 Press to accept the change 65 User Guide SIP T20P IP Phone Note Note You can also configure an ACD key via web user interface at the path Phone gt DSS Keys To use the ACD feature 1 Press the ACD key when the phone is idle The phone LCD screen prompts you the following information User ID the phone number used to log in the queue Password the password used to log in the queue 1 User ID 123 2 Press to log In Contact your system administrator for the User ID and Password to access the applicable queue After configuring an ACD key you can press the ACD key to log in the ACD system After logging in you are ready to receive calls from the ACD system You can press the ACD key to show your current phone status You can press the OK key to set your phone status to Available Unavailable The system server monitors your phone status When you set the phone status to available the ACD key LED illuminates solid green and then the server begins distributing calls to your phone When you set the phone to unavailable the ACD key LED illuminates flashing green and then the server temporarily stops distributing calls to your phone To log out the ACD system press G It is recommended you configure no more than one ACD key on the phone At any time at most one ACD key can be in progress on your phone Voice Mail Note 66 You can leave vo
57. oad Keep at least 10 cm between the device and the closest object for heat dissipation Do not place the device on or near any inflammable or fire vulnerable object such as rubber made materials Keep the device away from any heat source or bare fire such as a candle or an electric heater Keep the device away from any household appliance with strong magnetic field or electromagnetic field such as a microwave oven or a refrigerator AN Operating Requirements Do not let a child operate the device without guidance Do not let a child play with the device or any accessory in case of accidental swallowing Please use the accessories provided or authorized by the manufacturer only The power supply of the device shall meet the requirements of the input voltage of the device Please use the provided surge protection power socket only Before plugging or unplugging any cable make sure that your hands are completely dry Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio frequency cable to avoid lightning strike If the device is left unused for
58. one gt Features Basic Call Features Basic Call Features The SIP T20P IP phone is designed to be easily used like a regular phone on a public switched telephone network PSTN You can place calls answer calls transfer a call to someone else or conduct a conference call This chapter provides basic operating instructions for the SIP T20P IP phone The topics include e Placing Calls e Answering Calls e Ending Calls e Redialing Numbers e Call Return e Call Mute e Call Hold Resume e Do Not Disturb DND e Call Forward e Call Transfer e Conference e Call Park e Call Pickup e Anonymous Call e Anonymous Call Rejection If you require additional information or assistance with your new phone contact your system administrator Placing Calls You can place a call in three ways using your SIP T20P IP phone e Using the handset e Using the speakerphone e Using the headset You can also dial the number first and then choose the way you want to speak to the other party You can search the call history the local contact directory and dial from the search 39 User Guide SIP T20P IP Phone Note 40 results For more information refer to Contact Management on page 23 and Call History Management on page 27 During a call you can alternate between Speakerphone Headset or Handset modes by pressing the Speakerphone key HEADSET key or picking up the handset The call duration of active call
59. onncnncnoononnrnnonoononnrnnrnannannr noc nono nnrnncnacnancnnons 6 DOCUMSNtTA ION sacadas 8 Cielo o AAA E SI 9 o e o o Ag EEE E E E 9 Phone Installation ui isis 11 Phone lnitialization cc ccccecescecceccsccsceccsccecsceccecescscsccscescescecescscesescescescesescescescssescescess 13 Phone SIS cuarto esacidos 14 Basic Network Settings isso iio 14 xs o o A AA A 15 Idle Screen RN 15 Customizing Your Phone sccccssscccsssccssscccesccessccessceeesees 17 General SelingS smart daateis 17 o AIPE nts Ae enn E E E E E E O a eee eee 17 Time and Dala eeren E Aa 18 SS e AE ETEA E EEE A AEA 20 Keypad LOCK A 20 Audio SUNOS said ei 21 OUI NS A EA EE 21 a An 22 Contact MANAGEME NL ssscccccccccccccceccccceeeessssseeeeeccccccccseeeeeeeuuuueessssesececeeceeseeeeeeeeuaas 23 Rolo 10 Ao AA PP E AAE 23 BUN IEG Ee eciessters ct secede tsicic A teediawioowacee 26 User Guide SIP T20P IP Phone Call History Management ereden IS 27 System CUStOMIZA MONG in diia 28 NEGO C USOMI ZONO an r iii 28 Hedaset USE NR 28 DS a Care ame enn CPC ISS RES ET A ai 29 ACCOUNT MAR AG SINS ns 33 Br ON 34 Emergene NUMOS ni A ds 57 Ve DIO nda A A ES 57 FOU ENING surraa e a steracleasesenene de a uaa oeesaausn Sis aendesnguastonduncsetencne ist 38 Basic Call Features aia iii 39 Hacia Calla a 39 PAN TSW 21 nO Ca li i n 41 Ending Cala as 42 REGIGIING NUMDET sisas 42 A o E O N 43 70 LAY 10 i Speman eter can eile etn Sener TR DINO RS
60. ou can use anonymous call rejection feature to reject incoming calls from anonymous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up To configure anonymous call rejection via phone user interface 1 2 3 4 5 6 7 8 Press OD Select Features gt Anonymous Call Press or C to select the desired line from the Line ID field Press or to scroll to the Rejection field Press or C to select Enable from the Rejection field Optional Enter the anonymous call rejection on code in the Reject On Code field Optional Enter the anonymous call rejection off code in the Reject Off Code field Press to accept the change You can also configure anonymous call rejection via web user interface at the path Account gt Basic Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP 120P IP phone The topics include e Busy Lamp Field BLF e BLF List e Shared Line e Call Recording e Intercom e Multicast Paging e Music on Hold e Automatic Call Distribution ACD e Voice Mail e Message Waiting Indicator MWI If you require additional information or assistance with your new phone contact your system administrator Busy Lamp Field BLF You can use the BLF feature to monitor a specific user for status changes on t
61. ou to enable or disable the IP phone to Intercom Barge automatically answer an incoming intercom call while there is already an active call on the phone To configure intercom features via phone user interface 1 Press C MENU 2 Select Features gt Intercom 3 Make the desired changes 1 Intercom Allo Enable 4 Press to accept the change You can also configure these specific parameters via web user interface at the path Phone gt Features Intercom Allow You can enable or disable the phone to automatically answer an incoming intercom call If Intercom Allow is enabled the phone automatically answers an incoming intercom 61 User Guide SIP T20P IP Phone call If Intercom Allow is disabled the phone rejects incoming intercom calls and sends a busy signal to the caller Intercom Allow is enabled by default Note Your administrator can set a time period delay before the phone automatically answers Contact your system administrator for more information Intercom Mute You can mute or un mute the microphone on the phone for intercom calls automatically If Intercom Mute is enabled the microphone is muted for intercom calls If Intercom Mute is disabled the microphone is un muted for incoming calls Intercom Mute is disabled by default Intercom Tone You can enable or disable the phone to play a warning tone when receiving an intercom call If Intercom Tone is enabled the phone plays
62. our Phone Contact Management This section provides the operating instructions for managing contacts The topics include Local Directory Blacklist Local Directory The built in phone directory stores the names and phone numbers of your contacts You can store up to 300 contacts in your phone s local directory You can add edit delete or search for a contact in the local directory You can also dial a contact from the local directory Adding Contacts You can add contacts to your local directory in the following ways Manually From call history Adding Contacts Manually To add a contact to the local directory manually 1 2 3 4 5 6 Press C e F Ab3 select Local Directory Select the desired contact group For example select Contact List Press or C to select Enter and then press Press or to scroll to New ltem Press to add a new contact 1 Name Press Q to switch the input mode Enter the Name and the Office Mobile or Other numbers Press or gt to select the desired account from the Account field If Auto is selected the phone will use the first available account when placing calls to the contact from the local directory 23 User Guide SIP T20P IP Phone 10 Press or O to select the desired ring tone from the Ring Tones field 11 Press to accept the change Note If the contact has existed in the directory the LCD screen prompts Name Exist
63. phone will pick up the call that rings first Directed Call Pickup To configure a pickup key via phone user interface 1 ow gt Press C MENUS Select Features gt DSS Keys Select the desired DSS key Press or O to select Key Event from the Type field Press or gt to select Pick Up from the Key Type field Press or C to select the desired line from the Account ID field Enter the pickup code followed by the specific phone number you want to pick up in the Value field 1 Type Key Event gt Press to accept the change 51 User Guide SIP T20P IP Phone 52 You can also configure a direct pickup key via web user interface at the path Phone gt DSS Keys To pick up a call directly 1 Press the pickup key on your phone when the specific phone number receives an Incoming call The incoming call is answered on your phone Group Call Pickup To configure a group pickup key via phone user interface 1 Press OD Select Features gt DSS Keys Select the desired DSS key Press or O to select Key Event from the Type field Press or gt to select Group Pick Up from the Key Type field Press or C to select the desired line from the Account ID field So A e A S Enter the group pickup feature code in the Value field 1 Type Key Event gt 8 Press to accept the change You can also configure a group pickup key via web user interface at
64. r system administrator Hardware Component Instructions The main hardware components of the SIP T20P IP phone are the LCD screen and the keypad User Guide SIP T20P IP Phone Hardware component instructions of the SIP T20P IP phone are S te Shows information about calls messages time date and other relevant data e Call information Caller ID call duration 1 LCD Screen e Icons for example DND e Missed call text or second incoming caller information e Prompt text for example New Voice Mail e Time and date 2 Power Indicator LED Indicates phone power status Use these keys to activate up to two accounts and Line Keys perennes various functionalities E MESSAGE Key Indicates and accesses voice messages and accesses voice messages lol HEADSET Key Toggles the headset mode El TRAN Key Transfers a call to another party Redial Key Redials a erre dialed number Speakerphone Key Toggles the hands free speakerphone mode the hands free speakerphone mode Adjusts the volume of the handset headset speaker Volume Key and ringer Provides the digits letters and special characters in kewa a e context sensitive applications ES Confirms actions or answers an incoming call Cancels actions rejects incoming calls or mutes an active call MENU K Enters the main menu of phone or returns to the previous ey interface HOLD Key Places a call on hold or resumes a held call CONF Key Cond
65. r phone via phone user interface 1 Press C_ MENU gt 2 Select Settings gt Advanced password admin 3 Press or to scroll to Reset Factory and then press The LCD screen prompts the following message Reset to Factory 4 Press to confirm Reset of your phone may take a few minutes How to export PCAP Trace We may need you to provide a PCAP Trace to help analyze your problem To export a PCAP Trace via web user interface 1 Click on Upgrade gt Advanced 2 Click Start to begin recording signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop to end recording 5 Click Export to open file download window and then save the file to your local system 71 User Guide SIP T20P IP Phone Note 72 How to export System Log We may need you to provide a System Log to help analyze your problem To export a System Log via web user interface 1 Click on Upgrade gt Advanced 2 Select Local from the pull down list of Export System Log 3 Click Export to open file download window and then save the file to your local system You can also export the system log to a Syslog Server Contact your system administrator for more information How to export import Phone Configurations We may need you to provide your phone configurations to help analyze your problem In some instance you may need to import configurations to your phone To export your phone config
66. record key on the SIP T20P IP phone There are 2 different ways of configuring call recording and they even work differently e Record the phone sends SIP INFO message containing a specific header to trigger a recording e URL Record the phone sends HTTP URL request to trigger a recording Contact your system administrator for the predefined URL Note The record feature is not available on all servers Contact your system administrator for more information 58 Advanced Phone Features To configure a Record key via phone user interface Ma 1 Press MENUS Select Features gt DSS Keys Select the desired DSS key Press or gt to select Key Event from the Type field Press or C to select Record from the Key Type field A oY 1 Type Key Event gt 6 Press to accept the change To configure a URL Record key via phone user interface 1 Press C Select Features gt DSS Keys Select the desired DSS key Press or gt to select URL Record from the Type field 5 ee Ot ae Enter the URL e g http 10 1 2 224 phonerecording cgi in the Value filed 1 Type URL Record gt 6 Press to accept the change You can also configure the Record key or URL Record key via web user interface at the path Phone gt DSS Keys The Record URL Record keys control recording and are available During an active call e When calls are on hold or mute e During
67. s 2 Select Enable from the pull down list of Use Logo 3 Enter the desired text in the Text Logo field 4 Click Confirm to accept the change 5 Reboot the phone the text logo will be shown on the LCD screen after rebooting Note The maximum length of text logo is 15 characters Headset Use Physically connect your headset refer to Phone Installation on page 11 and activate deactivate it for use Headset Activation Deactivation To activate the headset 1 Press EADSET on the phone The P icon on the LCD screen indicates that the headset mode is activated Press the line key to receive a call the call will connect to your headset automatically To deactivate the headset 1 Press again on the phone HEAD The headset icon disappears when the headset mode is deactivated Headset Prior You can use headset in priority when enabling the headset prior feature This feature is especially useful for permanent or full time headset users 28 Customizing Your Phone To enable the Headset Prior via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Headset Prior 3 Click Confirm to accept the change To use headset prior you should activate the headset mode in advance 1 Physically connect the headset n e 2 Press to activate the headset mode HEAD Note If headset prior feature is enabled the headset mode will not be deactivated unt
68. s is visible on the LCD screen In the figure below the call to John has lasted 1 minute and 6 seconds John 01 06 To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press OF tt By default the key is set as send You can set the key as send key or set neither of them as send keys For more information refer to Key as Send on page 20 You can also dial using the SIP URI or IP address To obtain the IP address of your phone press the OK key The maximum SIP URI or IP address length is 32 characters For example 192 168 1 15 sip 2210 sip com Your phone may not support direct IP dialing Contact your system administrator for more information To place a call using the hands free speakerphone mode Do one of the following With the handset on hook press 4 or the line key to obtain a dial tone Enter the desired number using the keypad Press or A With the handset on hook enter the desired number using the keypad Press or s 0 To place a call using the headset Do one of the following C With the optional headset connected press to activate headset mode HEADSET Press the line key to obtain a dial tone Enter the desired number using the keypad Press or Humo With the optional headset connected press F XQ HEA to activate headset mode Note Basic Call Features
69. s using the phone s local conference feature You can create a conference between an active call and a call on hold on the same or another line by pressing the CONF key The network conference feature allows you to add specific conference parties The network conference feature is not available on all servers For more information contact your system administrator Local Conference 48 The SIP T20P IP phone supports up to 3 parties including yourself in a conference call This is called Local Conference and is the default method of conference To set up a local conference call 1 Place a call to the first party 2 Press to create a new call CONF The active call is placed on hold 3 Enter the number of second party and press or 0 Dial 1234 123 4 When the second party answers the call you can consult with him or her before Basic Call Features adding to the conference 5 Press again to join all parties in the conference To join two calls in a conference 1 Place two calls using two different accounts on the phone for example place the first call using account 1 and then place the second call using account 2 2 Press or to select the call for conference and make sure the call is active for example select the call on account 1 e 3 Press to join the two calls in the conference on account 1 re You can press lt to place the conference on hol
70. shared line To retrieve a call placed on public hold 1 Press the shared line key on any phone when there is a public held call on the shared line The shared line key LED illuminates flashing when the shared line call is placed on public hold For more shared line key LED indications refer to LED Instructions on page D 57 User Guide SIP T20P IP Phone To place the call on private hold you should configure a private hold key in advance 1 Press O 2 Select Features gt DSS Keys 3 Select the desired DSS key 4 Press or C to select Key Event from the Type field 5 Press or C to select Private Hold from the Key Type field 1 Type Key Event gt 6 Press to accept the change You can also configure a private hold key via web user interface at the path Phone gt DSS Keys To place the call on private hold 1 Press the private hold key when there is an active call on the shared line Note The private held call can be only retrieved by the hold party If the call is placed on private hold and you attempt to pick up the call by pressing the shared line key the retrieve will fail and the LCD screen will prompt Forbidden To barge in a shared line call 1 Press the shared line key on any other phone when there is an active call on the shared line For more shared line key LED instruction refer to LED Instructions on page 5 Call Recording You can record calls by pressing a
71. t Multicast Paging from the Key Type field ES PL 2 p Enter the multicast IP address and port number e g 224 5 6 20 10008 in the Value field 1 Type Key Event gt 7 Press to accept the change You can also configure a multicast paging key via web user interface at the path Phone gt DSS Keys You can also configure the phone to use a default codec for sending multicast RTP stream via web interface To configure a default codec for multicast paging 1 Click on Phone gt Features 2 Select the desired codec from the pull down list of MulticastCodec 3 Click Confirm to accept the change If G722 codec is used for multicast paging the phone LCD screen prompts HD to indicate that it is providing high definition voice To send RTP stream 1 Press the multicast paging key when the phone is idle The phone sends RTP to a preconfigured multicast address IP Port Any phone in the local network then listens to the RTP on the preconfigured multicast address IP Port For both sending and receiving of the multicast RTP there is no sip signaling involved The multicast paging key LED illuminates solid green The following figure shows a multicast RTP session on the phone 224 5 6 20 1008 HD 2 Press to place the current multicast RTP session on hold HOLD p 3 Press ME gt to cancel the multicast RTP session Multicast RTP is one way only from sender to the multic
72. t i Customizing Your Phone 17 Contact Management 23 Call History Management 27 Call Mute 43 Call Forward 45 Call Transfer 47 Call Pickup 51 Call Return 43 D Declaration of Conformity li Deleting Contacts 25 Dial Polan 34 Dial now 36 Documentation 8 Do Not Disturb DND 44 DSS Keys 29 Dynamic Forwarding 45 Dual Headset 29 E Editing Contacts 24 Emergency Number 37 Ending Calls 42 G General Settings 17 Getting Started 9 H Hardware Components Instruction 1 Headset Activation Deactivation 28 Headset Prior 28 Hold Call 44 Hot Line 38 Importing Contact List 26 Icon Instructions 3 Incoming Intercom Call Features 61 Idle Screen 15 Intercom Barge 61 K key as Send 20 keypad Lock 20 L Language 17 LED Instructions 5 Limitation of Liability 73 Line Keys 29 Live Dialpad 3 7 Local Conference 48 Local Directory 23 Logo Customization 28 M Message Waiting Indicator 66 Multiple Accounts 34 Multiple Calls on Hold 44 Multiple Line Keys per Account 34 Music on Hold 65 Multicast Paging 62 N Network Conference 49 Network Connection 11 No answer Forward 45 O Overview 1 Outgoing Intercom Call 60 p Packing List 9 Park Calls 50 Phone Installation 11 Phone Initialization 13 Phone Status 14 Phone User Interface 6 Placing Calls to Contacts 25 Placing Calls 39 Power Adapter 9 19 User Guide SIP T20P IP Phone Programmable Keys 33 R Receiving RTP Stream 64 Recording
73. tended parties The procedures to set up a network conference call for specific servers may be different from that introduced above Contact your system administrator for more information Call Park Note 50 You can use call park feature to place a call on hold and then retrieve the call from another phone in the system for example a phone in another office or conference room You can park the active call by pressing the call park key on the phone If the call is parked successfully the response is either a voice prompt confirming that the call was parked or a visible indication on the LCD screen When the call is parked successfully someone can retrieve the parked call on another phone Call Park feature is not available on all servers Contact your system administrator for more information To configure a call park key via phone user interface _ 1 Press MENU gt Select Features gt DSS Keys Select the desired DSS key Press or O to select Key Event from the Type field Press or C to select Call Park from the Key Type field Press or O to select the specific line from the Account ID field aS PA CANA Enter the call park feature code contact your system administrator for it in the Value field 1 Type Key Event gt 8 Press to accept the change You can also configure a call park key via web user interface at the path Phone gt DSS Keys To use the Call Park fe
74. tening to the voice mails make sure the voice mail access code has been configured When all new voice mails are retrieved the MESSAGE key LED will turn off To view the voice mail via phone user interface 1 Press C MENU gt 2 Select Messages gt View Voice Mail The phone LCD screen displays the amount of voice mails that includes new or old voice mails 1 1234 2 new 1 old Mai 3 Select an account and then press ox to listen to the voice mails 67 User Guide SIP T20P IP Phone Message Waiting Indicator MWI Note 68 The SIP T20P IP phone supports MWI feature when receiving a new voice message If someone leaves you a voicemail you will receive a message waiting indicator MWI will be indicated in three ways a warning tone the message key LED illuminates solid green and an indicator message including a voice mail icon appears on the LCD screen This is cleared only when you retrieve all voice mails or delete them For some particular servers the MWI service is unsolicited So the SIP T20P IP phone just need to handle the MWI messages sent from the server But for some servers the MWI service is solicited In this case the SIP T20P IP phone must enable the MWI Subscription for MWI messages MWI service is not available on all servers Contact your system administrator for more information The MWI Subscription parameters you need to know O o OO a Subscribe for MWI Enable or disa
75. the Account field or leave it blank 4 Click Add to add the dial now rule When you enter the number 1234 using the keypad the phone will dial out 1234 automatically without pressing any key Note You can also edit or delete the dial now rule refer to Replace Rule on page 35 for more information Time Out for Dial now Rule You can configure the interval for dial now rules That is you can configure your phone to dial out the phone number which matches a dial now rule in a fixed time To configure the timeout for dial now rule via web user interface 1 Click on Phone gt Features 2 Enter the desired time within 0 14 in seconds in the Time Out for Dial now Rule field 3 Click Confirm to accept the change Area Code Area codes are also known as Numbering Plan Areas NPAs They usually indicate geographical areas in a country This feature is necessary only when dialing outside the code area For example area code is configured as code 011 Min Length 4 Max Length 11 then when you dial out the number 56789 the phone will add the area code and dial out the number 01156789 To configure the area code and lengths via web user interface 1 Click on Phone gt Dial Plan gt Area Code 2 Enter the desired values in the Code Min Length and Max Length fields 3 Enter the desired line ID in the Account field or leave it blank 4 Click Confirm to accept the change Note 36 The default values of minim
76. the path Phone gt DSS Keys To pick up a call in the group 1 Press the group pickup key on your phone when a phone number in the group receives an incoming call The incoming call is answered on your phone Basic Call Features Anonymous Call Note You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone For example you want to call to consult some of the services but you don t want to be harassed The anonymous call feature is not available on all servers Contact your system administrator for the anonymous call on code and off code To configure anonymous call via phone user interface 1 Press Select Features gt Anonymous Call Press or O to select the desired line from the Line ID field Press or O to select Enable from the Anonymous Call field Optional Enter the anonymous call on code in the Call On Code field NN PL Po a N Optional Enter the anonymous call off code in the Call Off Code field 1 Line ID line 1 7 Press to accept the change You can also configure anonymous call via web user interface at the path Account gt Basic To place an anonymous call 1 Using the specific line on the phone to place a call to phone B The LCD screen of phone B prompts an incoming call from anonymity Anonymous anonymous 53 User Guide SIP T20P IP Phone Anonymous Call Rejection 54 Y
77. ttings gt Advanced password admin gt Network gt WAN Port gt Static IP 3 Enter the parameters IP subnet mask gateway primary DNS second DNS in the corresponding fields 123 Getting Started 4 Press to accept the change Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance For more information about these parameters contact your system administrator Registration Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you start up your phone the phone will be registered and ready to use If your phone is not registered you may have to register it For more information on how to register your phone refer to Account Management on page 33 Idle Screen If the phone has successfully started up the idle screen appears on the phone LCD screen as shown below 1234 17 Sep 09 20 The idle screen shows time and date the label of current account User Guide SIP T20P IP Phone Customizing Your Phone Customizing Your Phone You can customize your SIP T20P IP phone by configuring the setting for time and date and ring tones for example You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your phone The topics in
78. ucts a conference call with multiple other parties Enters the directory interface or switches the input Directory Key mode kewa scroll through the displayed information Overview Icon Instructions Icons appear on the phone LCD screen are described in the following table Icon Description a Hands free speakerphone mode Handset mode 123 Multi lingual lowercase letters input mode A Numeric input mode B Multi lingual uppercase letters input mode 2a Alphanumeric input mode Auto Answer Do Not Disturb a Call Forward C B 2 g Received Calls Y Recording box is full User Guide SIP T20P IP Phone Icon Description LED Instructions Power Indicator LED LED Status Solid green Flashing green Off Line key LED LED Status Solid green Fast flashing green Slow flashing green Off Overview Description The phone is powered on The phone is ringing The phone is powered off Description The line is active The line receives an incoming call the phone is ringing The call is placed on hold The line is inactive Line key LED configured as BLF key LED Status Solid green Fast flashing green Slow flashing green Off Description The monitored user is idle The monitored user is ringing The monitored user is busy The monitored user does not exist Line key LED configured as shared line key LED Status Solid green Slow flashing green
79. um and maximum lengths are 1 and 15 respectively Customizing Your Phone Block Out You can block the dialing of specific numbers When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number To add a block out number via web user interface 1 Click on Phone gt Dial Plan gt Block Out 2 Enter the desired value in the Block Out Number field 3 Enter the desired line ID in the Account field or leave it blank A Click Add to add the block out number Emergency Number Note Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation Contact your local phone service provider for available emergency numbers in your area To specify emergency numbers via web user interface 1 Click on Phone gt Features 2 Enter the emergency services number in the Emergency field For multiple numbers enter a between each emergency nu
80. urations via web user interface 1 Click on Upgrade gt Advanced 2 Click Export to open file download window and then save the file to your local system To import phone configurations via web user interface 1 Click on Upgrade gt Advanced 2 Click Brower to select a configuration file from your local system 3 Click Import to import the configuration file The file format of configuration file must be bin Regulatory Notices Regulatory Notices Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW YEALINK EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH AMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE RICE PAID AT YEALINK S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Instruct
81. ype field Select the desired line from the Account ID field Enter the remote extension number in the Value field 1 Type a Intercom gt Press to accept the change You can also configure a DSS key as intercom via web user interface at the path Phone gt DSS Keys 60 Advanced Phone Features To place an intercom call 1 Press the intercom key when the phone is idle The phone is automatically connected to the extension specified in the Value field y 2 Press the intercom key again or O to end the intercom call Incoming Intercom Calls By default the SIP T20P IP phone supports to answer an incoming intercom call automatically The phone automatically plays a warning tone when it receives an Incoming intercom call In addition you can enable the phone to mute the microphone when it automatically answers an incoming intercom call You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone the active call is placed on hold Intercom features you need to know Intercom features Description Allows you to enable or disable the IP phone to Intercom Allow a automatically answer an incoming intercom call Allows you to enable or disable the microphone on Intercom Mute the IP phone for Intercom calls Allows you to enable or disable a warning tone when Intercom Tone E RS the phone receives an incoming intercom call Allows y

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