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1. 14 02 in 356 mm P1062653 001 Rev A 10 05 in 255 1 mm ZD500 Series Thermal Transfer Printer User s Guide 10 05 in 255 1 mm 8 12 2013 Appendix Dimensions 147 External ZD500 Series Printer Dimensions Label Dispenser 7 90 in 200 7 mm 10 35 in 262 5 mm 10 96 in 278 3 mm Cutter 7 90 in 200 7 mm 11 20 in 284 6 mm 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 148 Appendix Dimensions External ZD500 Series Printer Dimensions Notes P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013
2. eer m 107 Printer Network Configuration Status Label 108 SEM cH A TEL TII QU LL 1l ITI 109 Cleanina essa rene nne addu eu eb qu ER ders da beds 110 Cleaning the Printhead 0 00 cette 111 Media Path Considerations llli re 112 Sensor Cleaning s2 s2 1 dedeebeeeret bei dene bed d 6 A6 e ng adus 113 Platen Cleaning and Replacement 114 Other Printer Maintenance ees 116 RTC Battery ostii a eee e a aea aaa ee eee eee 116 FUSES von outed Aeae EE E E are eS REN UP eu te See Ee eS 116 Replacing the Printhead eee 117 7 II EDDGIESHEGIINDT 65 sud qd e cone 9 E RCUC ECRIRE EN T I RC ACA 6g ee 6 123 Error Messages ee rre 124 Printing lssues Q hr rre 127 Ribbon Problems_ hr 130 Communications Problems 00000 cece eee ee 131 Miscellaneous Issues 000 0c eee 132 Printer DIaGnOSUCs secs oe b ee tage pada ee ee eee ee RR bee dee eed 00483 133 Power On Self Te S 2 2202022002666 066 ua Rd bee G0 lu debeat d 133 Configuration Reporf Qua 134 Print Quality Reporf rr 135 Reset Printer Factory Defaulfs 138 Reset Network Factory Defaults 138 Communication Diagnostics
3. Call a service technician to replace the printhead The printhead temperature is approaching its lower operating limit Continue printing while the printhead reaches the correct operating temperature If the error remains the environment may be too cold for proper printing Relocate the printer to a warmer area CUT ERROR STATUS light steady red 8 12 2013 Caution The cutter blade is sharp Do not touch or rub the blade with your fingers The cutter blade is in the media path Cutter maybe obstructed jammed ZD500 Series Thermal Transfer Printer User s Guide The cutting blade is stopped Needs service if cycling power or running cut cycles with the SGD cutter clean cutter command can not clear the obstruction See the ZPL Programming Guide for more information P1062653 001 Rev A 126 Troubleshooting Error Messages Table 1 s Error Messages Continued Display Indicator Lights OUT OF MEMORY STORING GRAPHIC OUT OF MEMORY STORING FORMAT OUT OF MEMORY STORING BITMAP OUT OF MEMORY STORING FONT P1062653 001 Rev A Possible Cause There is not enough memory to perform the function specified on the second line of the error message ZD500 Series Thermal Transfer Printer User s Guide Recommended Solution Free up some of the printer s memory by adjusting the label format or printer parameters One way to free up memory is to adjust the print w
4. Note Ensure the appropriate power cord with a three 3 prong plug and an IEC 60320 C13 connector are used at all times These power cords must bear the relevant certification mark of the country in which the product is being used ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 18 Setup Preparing and Handling Media Preparing and Handling Media Carefully handling and storing media is important for the print quality in addition to using the right media such as Genuine Zebra Supplies and the right printer your Zebra ZD500 Series printer If the media becomes contaminated or dirty it can damage or degrade the printhead or the printer as well as cause defects in the printed image voids streaks discoloration compromise the adhesive etc During manufacturing packaging handling and storage the outside length of media may become dirty or contaminated when handled or dusty when stored To prevent this type of contamination we ask you to remove the outside layer of the media roll or stack This will remove any contaminates or adhesive from labels or tape used to secure the media to the roll that may transfer to the printer or printhead b pu Store media in a clean dry cool dark area Media Storage Tips Direct thermal media is chemically treated to be heat sensitive Direct sunlight or heat sources may expose the media Do not store media with chemicals or cleaning
5. Thermal Transfer Printer User s Guide P1062653 001 Rev A 88 Print Operations Media Sensing Media Sensing The ZD500 Series printer media controls are set via a control panel setting or by sending commands to the printer Table 16 s Media Settings Menu Item Setting MEDIA TYPE SETTINGS Menu on page 52 for media sensing method TEAR OFF SETTINGS Menu on page 52 for setting the media position after printing or a feed action PRINT MODE SETTINGS Menu on page 52 to set media handling after printing or a feed action LABEL LENGTH MAX SETTINGS Menu on page 52 see below for description POWER UP ACTION TOOLS Menu on page 56 to set what the media does on power up HEAD CLOSE ACTION TOOLS Menu on page 56 to set what the media does when the printer is closed MANUAL CALIBRATION Manual Calibration Media on page 75 for the procedure to automatically adjust the printer for typical label media TOOLS Menu on page 56 to start the manual calibration process Sensor Profile Sensor Profile on page 140 to observe and possibly change media sensing for hard to calibrate media that for example has printing on the liner or has pre printe media that can interfere with a manual calibration The printer s media settings can be verified by printing a Printer Configuration label See the Test Printing with Configuration Report Printouts on page 27 for more details The maximum distance that the a
6. Y A ZEBRA ZD500 Series User s Guide Thermal Transfer Printer P1062653 001 Rev A 2013 ZIH Corp The copyrights in this manual and the software and or firmware in the label printer and accessories described therein are owned by ZIH Corp Unauthorized reproduction of this manual or the software and or firmware in the label printer may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability This product may contain ZPL ZPL ye and ZebraLinkTM programs Element Energy Equalizer Circuit E and Monotype Imaging fonts Software ZIH Corp All rights reserved worldwide ZD500 Series ZD500R ZebraLink and all product names and numbers are trademarks and Zebra the Zebra logo ZPL ZPL II Element Energy Equalizer Circuit and E Circuit are registered trademarks of ZIH Corp All rights reserved worldwide All other brand names product names or trademarks belong to their respective holders For additional copyright and trademark information please see Copyright on the Zebra website www zebra com copyright Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be used reproduced or disclose
7. Click Advanced Options in the Wireless Settings window The Advanced Wireless Settings window opens Advanerd Wueless Settings Here you can choose your advanced wireless options General Antennas Radio Type 2387 Transmit Diversity Operating Mode Infrastructure Receive Ovversity Preamble Long Transmit Power 100 Channel Mask The channel mask specifies the radio channels the printer will use to communicate over Preset channel mask Use Printer Setting M User specified channel masc Ox 802 11n Settings Front Panel Wireless Password The wireless password which is separate from the printer password protects the wireless LCD items from being seen or changed when it is set to a non zero value The factory defaut is 0000 Old Password 0 New Password 0 V Slap the detection of a wired printserver on boot up Note If running wireless printer only this will greatly reduce the time needed to associate on the network The Wireless Settings window returns ZD500 Series Thermal Transfer Printer User s Guide aD Cem 13 Review the settings in the Advanced Wireless Settings window Change the settings as necessary and then click OK P1062653 001 Rev A 40 Setup Configure Using the Connectivity Wizard 14 Click Next Based on your selections in the Wireless Setup Wizard the program writes the appropriate ZPL commands and displays them for your review If you selected Then a dialog box
8. Non Continuous Table 15 Types of Media Roll and Fanfold Media How It Looks m O Description Roll media is wound on a core that can be 0 5 to 1 5 in 12 7 to 38 1 mm in diameter Labels have adhesive backing that sticks them to a liner and they are separated by gaps holes notches or black marks Tags are separated by perforations Individual labels are separated by one or more of the following methods Web media separates labels by gaps holes or notches l i mu Black mark media uses pre printed black marks on the back side of the media to indicate label separations Perforated media has perforations that allow the labels or tags to be separated from each other easily The media may also have black marks or other separations between labels or tags T T T Fan Fold media is folded in a zigzag pattern Fanfold media can Fanfold Media have the same label separations as non continuous roll media The separations would fall on or near the folds Continuous Roll media is wound on a core that can be 0 5 to 1 5 in 12 7 to Roll Media 38 1 mm in diameter Continuous roll media does not have gaps P1062653 001 Rev A holes notches or black marks to indicate label separations This allows the image to be printed anywhere on the label A cutter can be used to cut apart individual labels With continuous media use the transmissive gap
9. Removing the 3 inch Core Adapters 1 Open the printer and remove any media from the printer 2 Push the locking tab on the backside of the core adapter Push it up and towards the middle of the printer The core adapter will pop off the media roll holder 3 Remove the other core adapter the same way 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 84 Print Operations Ribbon Overview Ribbon Overview Ribbon is a thin film that is coated on one side with wax resin or wax resin which is transferred to the media during the thermal transfer process The media determines whether you need to use ribbon and how wide the ribbon must be When ribbon is used it must be as wide as or wider than the media being used If the ribbon is narrower than the media areas of the printhead are unprotected and subject to premature wear When to Use Ribbon Thermal transfer media requires ribbon for printing while direct thermal media does not Direct thermal media should never be used with ribbon Bar codes and graphics can get distorted To determine if ribbon must be used with a particular media perform a media scratch test Coated Side of Ribbon Ribbon can be wound with the coated side on the inside or outside This printer can only use ribbon that is coated on the outside If you are unsure which side of a particular roll of ribbon is coated perform an adhesive test or a ribbon scratch test to deter
10. The control panel displays messages when there is an error See Table for errors the possible causes and the recommended solutions Table 1 Error Messages Display Indicator Lights HEAD OPEN The printhead is not fully Possible Cause Recommended Solution Close the printhead completely The printhead open sensor is STATUS light steady red not working properly Call a service technician to replace the sensor The media 1s not loaded or 1s MEDIA OUT P 7 loaded incorrectly LOAD MEDIA Load media correctly Misaligned media sensor STATUS light steady red Check the position of the media sensor The printer is set for noncontinuous media but continuous media is loaded Ribbon is loaded but the printer is set for direct thermal mode WARNING RIBBON IN STATUS light steady yellow 1 Install the proper media type or reset printer for the current media type 2 Calibrate the printer See Manual Calibration Media on page 75 Ribbon is not required with direct thermal media If you are using direct thermal media remove the ribbon This error message will not affect printing If you are using thermal transfer media which requires ribbon set the printer for Thermal Transfer mode See SETTINGS Menu on page 52 PRINT METHOD In thermal transfer mode ALERT RIBBON OUT the end of the ribbon roll has been detected STATUS light steady red Replace the em
11. XX XKXX FRIENDLY NAME z FIN SECURITY MODE CONN SECURITY MODE BH IN THIS PRINTER IS COPYRIGHTED If you cannot get these reports to print and you have checked your printer installation with this document then see the Troubleshooting section of the User s Guide or the Zebra Website for guidance ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 28 Setup Connecting your Printer to a Computer Connecting your Printer to a Computer The printer supports a variety of interface options and configurations These include Universal Serial Bus USB interface RS232 Serial Parallel IEEE 1284 4 10 100 Wired Ethernet and an optional internal Wireless Ethernet WiFi and Bluetooth radio Pre install Windows Printer Drivers A Install the Zebra Setup Utilities before applying power to the printer connected to the PC running a Zebra driver supported Windows operating system The Zebra Setup Utility will prompt you to apply the printer power Continue to follow the instructions to complete your printer installation The Zebra Setup Utility is designed to assist you with installing these interfaces The cabling and unique parameters for each of these physical printer communication interfaces is discussed in the following pages to assist you with making configuration setup choices prior to and immediately following applying power The Zebra Setup Utilities configur
12. Zebra Models G Series fixed position sensors LP TLP 2842 LP TLP 2844TM P TLP 2042TM e Center Aligned Zebra Model LP TLP 2742 P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 93 Printing on Fan Fold Media Printing on Fan Fold Media Printing on fan fold media requires you to adjust the media guide s stop position 1 Open the top cover ey o Fan Fold Media Path 2 Adjust the media guide stop position with the green thumb wheel Use a piece of the fan fold media to set the stop position Rotate the wheel toward you to open the guides wider Rotate the wheel away from you to make the media guide narrower 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 94 Print Operations Printing on Fan Fold Media 3 Insert the media through the slot at the rear of the printer 4 Run the media between the media guide and roll holders 5 Close the top cover After printing or feeding several labels If the media does not track down the center moves from side to side or the sides of the media liner tag paper etc are frayed or damaged when exiting the printer then the media guides may need further adjustment If this does not correct the problem then the media can be routed over the two roll holding pins on the media guide An empty roll core of the same width as the stack of the fan fold media can be
13. e unidirectional Related ZPL command s SC SGD command used parallel port mode Printer web page View and Modify Printer Settings gt Serial Communications Setup ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 74 Printer Configuration Changing Printer Settings BLUETOOTH Menu Table 14 BLUETOOTH Menu Bluetooth Displays the printer s Bluetooth Device Address Adresy Accepted values N A SGD command used bluetooth address Mode Displays the Bluetooth connection pair printer s device type Slave typical or Master Accepted values N A SGD command used N A Discovery Sets and displays if the printer is Discoverable for Bluetooth device pairing Accepted values on enables Bluetooth discoverable mode off disables Bluetooth discoverable mode SGD command used bluetooth discoverable Connected Displays the Bluetooth connection status to it s paired device Yes or No Accepted values N A SGD command used N A BT Spec Version Min Security Displays the Bluetooth operational specification level This printer s Bluetooth radio is operating to Bluetooth Spec 3 0 Accepted values N A SGD command used bluetooth radio version Displays the printer s Bluetooth minimum level of applied security Security Mode 1 Mode P1062653 001 Rev A Accepted values SGD command used N A N A
14. e If your media is shorter than the label to be printed the test label continues on the next label When canceling a self test prior to its actual completion always reset the printer by turning it off O and then on I Ifthe printer is in dispense mode and the liner is being taken up by the applicator the operator must manually remove the labels as they become available Power On Self Test A Power On Self Test POST is performed each time the printer is turned on I During this test the control panel lights LEDs turn on and off to ensure proper operation At the end of this self test only the STATUS LED remains lit When the Power On Self Test is complete the media is advanced to the proper position To initiate the Power On Self Test complete these steps 1 Turn on I the printer The POWER LED illuminates The other control panel LEDs and the LCD monitor the progress and indicate the results of the individual tests All messages during the POST display in English however if the test fails the resulting messages cycle through the international languages as well 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 134 Troubleshooting Printer Diagnostics Configuration Report The Configuration Report CANCEL self test prints a set of printer and network configuration reports To perform the configuration complete these steps 1 Make sure the media is properly loade
15. o Z ZlE 7F3 83 BS MAT H717 BA SB IFAN ASE AS yoe SHH mE ASMA ASE UEC The equipment is for home use Class B and has acquired electromagnetic conformity registration so it can be used not only in residential area but other areas as well aS amp 4 H 2 27 I S 8 VHEN 7 sol g eos lB rte gredzi xig 8 t9 aLlrt This radio device is not allowed to be used for human safety since it has possibility of radio interference during operation P1062653 001 Rev A ZD500 Series Thermal Transfer PrinterUser s Guide 8 12 2013 European Regulatory Information gt Note Member states in the EU with restrictive use for this device are crossed out This P device is also authorized for use in all EFTA member states CH IS LI NO Important Notice This device is a portable RF printer intended for commercial and industrial use in all EU and EFTA member states NCC CHARA ZWEIG Oa Mea Teas FAE MAW RASS Raat CHER WR Ke HASE EATER ER MRERTBS ABE CRRATBRAS F VRIIFH LASSRTBRA SEA WAGE BREE AREFE RREME KRAE AUSSER ABEL SERRA SREY SA xis TE According to Administrative Regulations on Low Power Radio Waves Radiated Devices Without permission granted by the NCC any company enterprise or user is not allowed to change frequency enhance transmitting power or alter original characteristic as well as performance to an approved low power radio frequency devices The low power radio frequency devices sh
16. 256 maximum used by Latin based language characters to address large font sets In order to address multiple languages with a single font set Unicode was invented A Unicode font supports one or more code points relate these to code page character maps and is accessed in a standard method that resolves character mapping conflicts The ZPL programming language supports Unicode Both of the printer s programming languages support the large pictographic double byte character Asian font sets The number of fonts that can be downloaded is dependent upon the amount of available flash memory not already in use and the size of the font to be downloaded Some Unicode fonts are large such as MS Microsoft Arial Unicode font 23 MB available from Microsoft or the Andale font 22 MB offered by Zebra These large font sets typically support a large number of languages as well Getting Asian Fonts 8 12 2013 Asian bitmap font sets are downloaded into the printer by the user or integrator The ZPL fonts are purchased separately from the printer EPL Asian Fonts are available for free to download from the Zebra Web site Simplified and Traditional Chinese Japanese JIS and Shift JIS mappings e Korean including Johab Thai ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 98 Print Operations Fonts and Your Printer Notes P1062653 001 Rev A ZD500 Series Thermal Tra
17. Accepted values N A Related ZPL command s JQ SGD command used zbi control terminate Printer web page Directory Listing P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Configuration 61 Changing Printer Settings NETWORK Menu Table 9 NETWORK Menu WIRED or View or Set the Printer s IP Address WLAN View and if necessary change the printer s IP address IP Address Changes to this setting are saved only if IP PROTOCOL is set to PERMANENT To allow any saved changes to take effect reset the print server see RESET NETWORK in this section Accepted values 000 to 255 for each field Related ZPL command s ND SGD command used Wired internal wired ip addr Wireless 1b addr wlan ip addr Printer web page View and Modify Printer Settings gt Network Communications Setup gt TCP IP Settings WIRED or View or Set the Subnet Mask WLAN View and if necessary change the subnet mask Subnet Mask This menu item appears only if a wired or wireless print server is installed on your printer To save changes to this setting set IP PROTOCOL to PERMANENT and then reset the print server see RESET NETWORK in this section Accepted values 000 to 255 for each field Related ZPL command s ND SGD command used Wired internal wired ip netmask Wireless wlan ip netmask Printer web page View and Modify Printer Settings gt Network Co
18. Holders Printhead p f bur h In ul t _ H C Sa Ww E LI ey a P Supply Spindles Ribbon Trailer Sensor hidden from view Roll Holders and Media Guides Media Guide Stop Adjustment Movable Black Mark Sensor inside Head Up Sensor inside Dispenser Door open Label Taken Pinch Peel Bar Sensor Roller P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Introduction 7 Printer Features Figure 3 s Printer Features Cutter Option Media Cutter Option 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 8 Introduction Control Panel Control Panel The control panel indicates the printer s operating status and allows the user to control basic printer operation Figure 4 ZD500 Series Control Panel 2 3 4 11 10 9 8 7 6 5 1 STATUS light Shows the current status of the printer For more information see Table 1 on page 9 2 The PAUSE button starts or stops printer operation when pressed 3 The FEED button forces the printer to feed one blank label each time the button is pressed 4 The CANCEL button cancels print jobs when the printer is paused 5 The RIGHT ARROW button which is active only in the menu system navigates to the right through the main menu and to previous i
19. N A Related ZPL command s HR SGD command used rfid tag calibrate Printer web page N A P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Configuration 69 Changing Printer Settings LANGUAGE Menu Table 11 LANGUAGE Menu Language If necessary change the language that the printer displays This change affects the words shown on the following the Home menu the user menus e error messages the printer configuration label the network configuration label and other labels that you can select to print through the user menus Note The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read Accepted values See the ZPL programmer s guide ZPL and SGD enter the values differently Related ZPL command s KL SGD command used display language Printer web page View and Modify Printer Settings gt General Setup gt Language ZPL Enable ZPL Override Override Enable this menu item to prevent the following ZPL commands from changing the printer s current settings MM print mode MT Direct Thermal or Thermal Transfer print method MN media type non continuous or continuous When this menu item is disabled these commands override the printer s settings Accepted values DISABLED ENABLED Related ZPL command s none SGD command u
20. ODE 39a TTTT TIT Table 6 Judging Bar Code Quality 3009 HV8 TYNHON Print Quality Description Too dark Labels that are too dark are fairly obvious They may be readable but not in spec The normal bar code bars increase in size Theopenings in small alphanumeric characters may fill in with ink e Rotated bar code bars and spaces run together Slightly dark Slightly dark labels are not as obvious e The normal bar code will be in spec Small character alpha numerics will be bold and could be slightly filled in The rotated bar code spaces are small when compared to the in spec code possibly making the code unreadable P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 8 12 2013 Print Quality In spec Troubleshooting 137 Printer Diagnostics Table 6 Judging Bar Code Quality Continued Description The in spec bar code can only be confirmed by a verifier but it should exhibit some visible characteristics The normal bar code will have complete even bars and clear distinct spaces Therotated bar code will have complete even bars and clear distinct spaces Although it may not look as good as a slightly dark bar code the bar code will be in spec In both normal and rotated styles small alphanumeric characters look complete Slightly light Slightly light labels are in some cases preferred t
21. Rev A 52 Printer Configuration Changing Printer Settings SETTINGS Menu Table 7 SETTINGS Menu Print Set the darkness to the lowest setting that provides good print quality If you set the darkness Darkness too high the label image may print unclearly bar codes may not scan correctly the ribbon may burn through or the printhead may wear prematurely If desired use the Print Quality Report on page 135 to determine the best darkness setting Accepted values 0 0 30 0 Related ZPL command s MD SD SGD command used print tone Printer web page View and Modify Printer Settings gt General Setup gt Darkness Print Speed Select the speed for printing a label given in inches per second Slower print speeds typically yield better print quality Accepted values 2 3 4 5 6 Related ZPL command s PR SGD command used media speed Printer web page N A Media Type Select the type of media that you are using Ifyou select CONTINUOUS you must include a label length in your label format LL if you are using ZPL Ifyou select GAP NOTCH or MARK for various non continuous media the printer feeds media to calculate the label length See Types of Media on page 79 for more information Accepted values CONTINUOUS GAP NOTCH MARK Related ZPL command s MN SGD command used ezpl media type Printer web page View and Modify Printer Settings Media Setup gt Media Ty
22. ZPL script for you On the last screen of the utility you may choose to send the command directly to your printer or you may choose to save the ZPL script to a file The saved ZPL file has several purposes The file can be sent to the printer through any available connection serial parallel USB or wired print server The file can be resent to the printer after the network settings have been restored to factory defaults The file can be sent to multiple printers that will use the same network settings Through ZPL script that you write yourself Use the WX command to set the basic parameters for security type You can send the command through any available connection serial parallel USB or wired print server Refer to the ZPL Programming Guide for more information on this option Through Set Get Do SGD commands that you send to the printer Begin with wlan security to set the wireless security type Depending on which security type that you select other SGD commands will be necessary to specify other parameters You can send the commands through any available connection serial parallel USB or wired print server Refer to the ZPL Programming Guide for more information on this option ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 33 34 Setup Configure Using the Connectivity Wizard Configure Using the Connectivity Wizard The ZebraNet Bridge Enterprise utility resides on the Use
23. alcohol moistened swab to break it up 2 Use a dry swab to remove any residue that may be left from the first cleaning 3 Repeat steps 1 and 2 as required until all residue and streaks are removed from the sensor Ribbon Trailer Sensor Black Line Sensor Label Taken Sensor ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 114 Maintenance Cleaning Platen Cleaning and Replacement The standard platen drive roller normally does not require cleaning Paper and liner dust can accumulate without effecting print operations Contaminates on the platen roller can damage the printhead or cause the media to slip or stick when printing Adhesive dirt general dust oils and other contaminates should be cleaned immediately off the platen Clean the platen and media path whenever the printer has significantly poorer performance print quality or media handling The platen is the print surface and drive roller for your media If sticking or jamming continues even after cleaning you must replace the platen The platen can be cleaned with a fiber free swab such as a Texpad swab or a lint free clean damp cloth very lightly moistened with medical grade alcohol 90 pure or better 1 Open the cover and dispenser door Remove media from platen area 2 Pull the platen bearing latch release tabs on the right and left sides towards the front of the printer and rotate them up P1062653 001 Rev A ZD5
24. alerts directed to different people Receive alerts and notifications by e mail cell phone pager or through the ZebraNet Bridge Events tab View alerts by printer or group and filter by date time severity or trigger Configure and Copy Printer Profiles Copy and paste settings from one printer to another or broadcast them to an entire group ZebraNet Bridge allows you to copy printer settings printer resident files formats fonts and graphics and alerts with a click of the mouse Create printer profiles virtual golden printers with desired settings objects and alerts and clone or broadcast them as if they were real printers providing extensive savings in setup time Printer profiles are also an excellent way to back up a printer s configuration for crisis recovery ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Options Bluetooth Option Bluetooth Option 8 12 2013 Bluetooth is an optional factory installed internal wireless device that can connect to other Bluetooth enabled devices and computers The Bluetooth radio inside ZD500 Series printers complies with Bluetooth Specification 3 0 and supports the Serial Port Profile SPP a Windows virtual serial port All print jobs sent to the printer on Windows PC s will be done through the SPP which is basically a Bluetooth emulation of an RS 232 serial communication This printer option includes a LCD display to provide connecti
25. by default is set to operate on LAN or WAN with DHCP by default to aid end user installations This is intended primarily for personal networks The network automatically provides a new network IP address each time the printer is turned on The Windows printer driver uses a Static IP address to connect to the printer The IP address set in the printer driver will need to be changed to access the printer if its assigned IP address has changed after the printer s initial installation Managed Networks Using the printer in a structured network LAN or WAN requires a network administrator to assign the printer a Static IP address and other settings needed to operate on the network properly Viewing the Printer s IP Address Use the printer s control panel to access the Ethernet settings in your printer 1 Press the menus Home f amp button 2 Navigate to the NETWORK amp menu button and press the Select V button 3 Use the Up A and Down v navigation arrows to browse to the WIRED IP ADDRESS setting You can read the assigned IP address or set the IP address The printer s default address all 0 s zeros is not a valid address With assistance of your network administrator you can set all of the WIRED network setting in this NETWORK menu branch ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 32 Setup Connecting your Printer to a Computer Ethern
26. can only recognize EPL fonts See the respective programmer guides for more information on fonts and printer memory ZPL Fonts To manage and download fonts for ZPL print operation use the Zebra Setup utility or ZebraNet Bridge To display all of the fonts loaded in your printer send the printer the ZPL command WD See the ZPL Programmers Guide for details Bitmap fonts in the various printer memory areas are identified by the FNT file extension in ZPL Scalable fonts are identified with the TTF TTE or OTF file extensions in ZPL EPL does not support these fonts Localizing the Printer with Code Pages The ZD500 Series printer supports two sets of language region and character sets for permanent fonts loaded into the printer for each printer programming language ZPL and EPL The printer supports localization with common international character map code pages For ZPL code page support including Unicode see the CI command in the ZPL programmer s guide P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 97 Fonts and Your Printer Asian fonts and Other Large Font Sets Asian language pictographic fonts have large character sets with thousands of characters that support single language code page In order to support the large Asian character sets the industry adopted a double byte 67840 maximum character system instead of the single byte characters
27. conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Devices pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the product manuals may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception the user 1s encouraged to do one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced RF service technician for help Important 1 The radio must be installed with a minimum 20 cm separation between the user and the antenna 2 The radio must not be co located or used in simultaneous transmitting condition with another radio 3 The host system shall have a label to indicate that t
28. gt Serial Communications Setup Data Bits Set the Data Bits Value Select the data bits value that matches the one being used by the host computer Accepted values s7 8 Related ZPL command s sc SGD command used comm data bits Printer web page View and Modify Printer Settings gt Serial Communications Setup Parity Set the Parity Value Select the parity value that matches the one being used by the host computer Accepted values NONE EVEN ODD Related ZPL command s SC SGD command used comm parity P1062653 001 Rev A Printer web page View and Modify Printer Settings gt Serial Communications Setup ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Table 13 PORTS Menu Printer Configuration 73 Changing Printer Settings Host Handshake Set the Host Handshake Protocol Value Select the handshake protocol that matches the one being used by the host computer Accepted values e XON XOFF e RTS CTS DSR DTR Related ZPL command s SC SGD command used comm handshake Printer web page View and Modify Printer Settings gt Serial Communications Setup Parallel Mode Set the parallel port to allow two way or one way host to printer communication 8 12 2013 Select the method that matches the one being used by the host computer for various error and status messages from the printer Accepted values e bidirectional
29. it read s the tag s TID to determine the chip type To restore the printer s default programming position at any time use the restore option in the rfid tag calibrate SGD command Leave all transponders before and after the tag that is being calibrated This allows the printer to determine RFID settings which do not encode the adjacent tag Allow a portion of media to extend out the front of the printer to allow for backfeed during the tag calibration procedure Accepted values N A Related ZPL command s HR SGD command used rfid tag calibrate Printer web page N A ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 66 Printer Configuration Changing Printer Settings Table 10 RFID RFID Menu Read RFID Data Read and return the specified tag data from the RFID tag located over the RFID antenna No printer movement occurs while tag data is being read The printhead can be open or closed Accepted values EPC reads the first 128 bits of EPC data memory bank sizes reads the EPC TID and USER memory banks sizes Determines the sizes of the EPC TID and USER memory banks protocol bits reads the protocol bits from the EPC memory banks and converts that value to the EPC size TID information reads the first 32 bits of the TID Tag ID password status reads the tag s access and kill passwords Related ZPL command s ARF SGD command used rfid tag read conten
30. on the paper If the ribbon Then Left a mark on the paper The ribbon is coated on the outside and can be used with the printer Did not leave a mark on the The ribbon is coated on the inside and can not be used in paper the printer ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 86 Print Operations Replacing Supplies Replacing Supplies If labels or ribbon run out while printing leave the printer power on while reloading data loss results if you turn off the printer After you load a new label or ribbon roll press the Feed button to restart Always use high quality approved labels tags and ribbons If adhesive backed labels are used that don t lay flat on the backing liner the exposed edges may stick to the label guides and rollers inside the printer causing the label to peel off from the liner and jam the printer Permanent damage to the printhead may result if a non approved ribbon is used as it may be wound incorrectly for the printer or contain chemicals corrosive to the printhead Adding a New Transfer Ribbon If ribbon runs out in the middle of a print job the indicator lights red and the printer waits for you to add a fresh roll 1 Keep the power on as you change ribbon 2 Open the top cover then cut the used ribbon so you can remove the cores 3 Load a new ribbon roll and empty ribbon core If necessary review the Ribbon Loading steps Note Do Not Use ribbon cor
31. placed between the roll holders to provide additional support for thin media P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 95 Printing with Externally Mounted Roll Media Printing with Externally Mounted Roll Media The printer accommodates externally mounted roll media similar to the printer s support of fan fold media The printer requires the media roll and stand combination to have a low initial inertia to pull the media off the roll Zebra at this time does not offer an external media option for the ZD500 Series printer Externally Mounted Roll Media Considerations The media ideally should enter the printer directly behind the printer through the fan fold media slot in the rear of the printer See Printing on Fan Fold Media on page 93 for media loading Lower the print speed to decrease the chance of motor stalls The roll typically has the highest inertia when trying to start the roll moving Larger media roll diameters require the printer to have more torque applied to get the roll moving The media should move smoothly and freely The media should not slip skip jerk bind and then move etc when mounted on your media stand The printer should not touch the media roll The printer should not slip or lift up off the operating surface Sending Files to the Printer Graphics fonts and programming files can be sent to the printer from the Microsoft
32. printer management software you can easily access the specialized features of a ZebraLink M enabled printer Printers with an Internal Wireless Print Server provide the following features A printer status display for alerts configuration settings and network settings Print server and printer setup using a browser Remote monitoring and configuration capability of the Internal Wireless PS using a browser Alerts The ability for you to send unsolicited printer status messages via E mail enabled devices ZebraNet M Bridge ZebraNet M Bridge is a software program that works with the 10 100 Internal PS and enhances the features of ZebraLink resident within ZPL based printers The features include the following P1062653 001 Rev A ZebraNet M Bridge allows you to locate printers automatically ZebraNet Bridge searches on parameters such as IP address subnet printer model printer status and many other user defined characteristics Remote Configuration Manage all your Zebra label printers throughout the enterprise without having to travel to remote sites or physically handle any printers Any Zebra printer connected to the enterprise network can be accessed from the ZebraNet M Bridge interface and configured remotely through an easy to use graphical user interface Printer Alerts Status Heartbeat Monitoring and event Notification ZebraNetTM Bridge lets you configure multiple event alerts per device with different
33. products Leave media in its protective packaging until it is to be placed in the printer for use Many media types and label adhesives have a shelf life or expiration date Always use the oldest viable non expired media first P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 19 Setting the Printer Menu and Report Display Language Setting the Printer Menu and Report Display Language The printer supports many languages for menu display time and date format and configuration reports The primary method used to configure language is the control panels menu Use the following procedure to set your printer s language when the printer is turned on and in the Ready state 1 Press the menus Home button 2 Navigate to the LANGUAGE E8 menu button and press the Select V button 3 Use the Up A and Down W navigation arrows to browse the languages 4 Stop browsing when you have found the language you wish to use for operating the printer The language displayed will be your selected language Set Media Print Method 8 12 2013 Set the printer s PRINT METHOD using the printer control panel See SETTINGS Menu on page 52 PRINT METHOD for the full procedure The ZD500 Series M printer has been designed to print with DIRECT THERMAL direct thermal media which uses heat sensitive media to print or THERMAL TRANS thermal
34. sensor so the printer can detect when the media runs out ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 81 Media Loading Media Loading Use the 3 inch Core Adapters for media mounted on a 3 inch I D Inner Diameter rolls The maximum outside diameter of the roll is 5 inches Attaching the 3 inch Core Adapters 1 Open the printer 2 Open the media roll holder For easier access the media guide stop adjustment can be turned toward the front of the printer to lock open the media roll holders for easier access to those roll holders 3 Snap the core adapters onto the media roll holders The hole on the adapter align with the roll holder roll mount the extended part of the adapter goes under the media guide in the front of the media roll holder 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 82 Print Operations Media Loading Loading 3 inch I D Media rolls 1 With the printer open and the 3 inch media core adapters installed open the media roll holders 2 Place the media roll on the hangers on the top ofthe core adapters and let the media guides close to hold the roll Note you may need turn the media guide stop adjustment toward the rear of the printer to allow the media roll holders to fully close on the media roll P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 83 Media Loading
35. similar to this displays Tabletop Desktop 7 Connectivity Wizard Pleave review the Script below and click Finish to send the data to printer The current port selected to send thes script rx quem 2 mm AXA WIA NC2 Npp KC01_ WAD D WEOFf1 0 H WPq 0 WR 100 WSI251L ANBS WLOFF WWVOF AWOL x2 XA us xZ 13 setvar wlan allowed band 2 4 TUL setvar Wlan ip pretocol all swa he orm J em Mobile Connectivity Wizard iit i Zebra Pleate review the Script below and click Finish to send the data to printer The current port selected to send thes script rs c _ 13 setvar ip dhcp enable on a 1 U1 setvar wlanip pretocol al 1 Ul setvar wlan leap mode ot 1 UI setvar wlan kerberos mode off 1 UT setvar wlan encryption mode off 1 UI setver wlan S021 x enable off 1 V setver win esad 71257 1 U1 setver wlan sllowed band 24 1 Ut setvar wlan cperating mode infrastructure 1 Ul setvar wlan preamble long 1 Ui do devicereset 7 P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 8 12 2013 Setup 41 Configure Using the Connectivity Wizard 15 Determine if you will send the script immediately or save it for use at a later time To Complete setup by sending the ZPL script to the
36. that meets these conditions Surface The surface where the printer will be located must be solid level and of sufficient size and strength to hold the printer Space The area where the printer will be located must include enough space for ventilation opening the printer media access and cleaning and for accessing the printer components and connectors To allow for proper ventilation and cooling leave open space on all sides of the printer Caution Do not place any padding or cushioning material under or around the base of the printer because this restricts air flow and could cause the printer to overheat Power The printer should be within a short distance of an appropriate power outlet that 1s easily accessible Data communication interfaces The printer must be within range of your WLAN or Bluetooth radio if applicable or within an acceptable range for other connectors to reach your data source usually a computer Data cables should not be routed with or near power cords or conduits fluorescent lighting transformers microwave ovens motors or other electrical noise and interference sources These interference sources may interfere with communications host system operation and printer functionality Operating conditions Your printer is designed to function in a wide range of environmental and electrical conditions including a warehouse or factory floor Table 4 shows the temperature and relative humidity req
37. the standard operating position for media sensing When the sensor is moved from the default label web gap sensing area the printer will only detect black mark and die cut notched media Movable Black Mark Sensor Off Center Default Web Gap Sensing Black Mark Sensing Only Standard Operating Position S 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 22 Setup Loading Roll Media 4 Pull the media so that it extends out of the front of the printer Verify the roll turns freely The roll must not sit in the bottom of the media compartment Verify that the media s printing surface is facing up Under Media Guides 6 Close the printer Press down until the cover snaps closed Your media may need a Manual Calibration to adjust the printer s sensors and label length setting to operate properly See the Manual Calibration Media on page 75 If you are using RFID media run a RFID Calibration procedure see the RFID Menu on page 65 RFID CALIBRATE for details P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 23 Loading Transfer Ribbon Loading Transfer Ribbon 8 12 2013 Transfer ribbons come in several varieties and in some cases colors to match your application needs Genuine Zebra transfer ribbons are specifically designed for your printer and Zebra brand media Using non Zebra media or ribbons not approved for use i
38. transfer printing which uses ribbon to heat transfer print to the media The direct thermal and thermal transfer settings each have optimized Darkness control characteristics to allow similar visual Darkness and Print Quality at the same DARKNESS and PRINT SPEED settings ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 20 Setup Loading Roll Media Loading Roll Media Use the instructions in this section to load roll media in Tear Off mode and Gap Web media sensing set by default This mode also works for most full width black mark black line media For other common media and setting variations see one of the following Using the Movable Black Mark Sensor on page 89 Printing on Fan Fold Media on page 93 Cutter Option on page 103 Label Dispenser Option on page 100 after you have loaded media using this procedure Instructions for media loading for 1 Open the printer Pull the release latch levers toward the front of the printer 2 Open the media roll holders Pull the media guides open with your free hand and place the media roll on the roll holders and release the guides Orient the media roll so that its printing surface will face up as it passes over the platen drive roller P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup Loading Roll Media 3 Verify that the movable black mark sensor is aligned in the center default position This is
39. will have a message LOAD BACKING PRINTER PAUSED Press the Pause button once to start the calibration procedure When it have finished the first part the display will now read RELOAD ALL CONTINUE Press the Pause button once again to continue the calibration procedure The printer will begin feeding several labels and then it will stop with the display message reading PRINTER PAUSED ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 76 Printer Configuration Manual Calibration Media Notes P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 77 Print Operations This section provides media and print handling font and language support and the setup of less common printer configurations 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 78 Print Operations Determining Printer Configuration Determining Printer Configuration The ZD500 Series printer uses the configuration report to provide the printer s status for both ZPL Operational status darkness speed media type etc installed printer options network interface settings cutter etc and printer description information serial number model name firmware version etc are all includes on the status label See Test Printing with Configuration Report Printouts on page 27 to print this lab
40. 0 120 g m2 1 million cuts 5 mil to 7 5 mil stock 120 180 g m2 750 000 cuts 7 5 mil to 10 mil 180 200 g m2 Exceeding the maximum media weight density hardness and thickness will shorten the cutters usable life or can cause the cutter to fail jam or other error Cut Width 4 25 inches 108 mm maximum to 0 75 inches 19 mm minimum Minimum distance between cuts label length 1 inch 25 4 mm Cutting shorter media lengths between the cuts may cause the cutter to jam or error By default the cutter operations include a self cleaning preventive maintenance cleaning cut after every twenty fifth cut This feature can be disabled via ZPL or SGD Set Get DO programming command cutter clean cutter but is not recommended Warning There are no operator serviceable parts in the cutter unit Never remove the cutter cover bezel Never attempt to insert objects or fingers in to the cutter mechanism Important Tools cotton swabs solvents including alcohol etc all may damage or shorten the cutter s usable life or cause the cutter to jam 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 104 Printer Options Cutter Option Loading Media with the Cutter Option 1 Open the printer Remember that you need to pull the release latch levers toward the front of the printer 2 Adjust the media sensor s position for labels or continuous media to the center position If the media
41. 00 Series Thermal Transfer Printer User s Guide 8 12 2013 Maintenance Cleaning 3 Lift the platen out of the printer s bottom frame 4 Clean the platen with the alcohol moistened swab Clean from the center out Repeat this process until the all of the roller surface has been cleaned If there has been heavy adhesive build up or label jam repeat with a new swab to remove residual contaminates Adhesives and oils for example may be thinned by the initial cleaning but not completely removed 5 Install the platen in the printer Discard the cleaning swabs after use do not reuse 6 Make sure the bearings and drive gear are on the shaft of the platen 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 115 116 Maintenance RTC Battery 7 Align the platen with the gear to the left and lower it into the printer s bottom frame 8 Rotate the platen bearing latch release tabs down on the right and left sides towards the rear of the printer and snap them into place Allow the printer to dry for one minute before closing the dispenser door media cover or loading labels Other Printer Maintenance There are no user level maintenance procedures beyond those detailed in this section See the Troubleshooting on page 123 for more information on diagnosing printer and print problems RTC Battery The RTC Real Time Clock battery is not operator replaceable See a Zebra authori
42. 114 The ribbon is coated on the Replace the ribbon with one coated on the wrong side and cannot be used correct side For more information see Coated in this printer Side of Ribbon on page 84 Wrinkled ribbon Ribbon was loaded incorrectly Load the ribbon correctly See Loading Transfer Ribbon on page 23 The printhead or platen roller may be installed incorrectly Call a service technician The printer does not detect when the ribbon runs out P1062653 001 Rev A You maybe using non approved media Get Zebra approved ribbon with a reflective ribbon trailer ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Communications Problems Table 4 identifies problems with communications the possible causes and the recommended solutions Problem A label format was sent to the printer but was not recognized The DATA light does not flash A label format was sent to the printer Several labels print then the printer skips misplaces misses or distorts the image on the label Troubleshooting Communications Problems Table 4 Communications Problems Possible Cause The communication parameters are incorrect The serial communication settings are incorrect Recommended Solution Check the printer driver or software communications settings if applicable If you are using serial communication check the serial port settings See PORTS Menu on page 72 If yo
43. 12 2013 Introduction 3 ZD500 Series Thermal Printers Your printer when connected to a host computer functions as a complete system for printing labels receipts forms and tags Many printer settings may also be controlled by your printer s driver or label design software Refer to the driver or software documentation for more information To create label formats refer to your programming guides or label design applications such as the free label and form design software ZebraDesigner The printer includes a complete suite of free Link OS software applications and drivers to configure printer settings design and print labels and receipts get printer status import graphics and fonts send programming commands update firmware and download files Clone printer settings and send graphics files fonts and firmware updates to one or more Zebra Ethernet and locally connected printers with ZebraNet Bridge 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A Introduction What s in the Box What s in the Box Save the carton and all packing materials in case you need to ship or store the printer later After unpacking make sure you have all parts Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book SS Ribbon Core Documentation 3in 76 2 mm I D Printer and Software
44. AGE Menu Q ee 69 SENSOR Menu lesse rrr 71 PORTS Menu O hh hh hh rn 72 BLUETOOTH Menu Ko 74 Manual Calibration Media liliis 75 A PHUEOUDEIAUODE occ te ds coe e ciini mus ds ur ce So reri dr eee 77 Determining Printer Configuration 78 Thermal Printings s Siok i eed hee a ee 4 4 bb dne usu mx dd 78 Modes of Printing uu numb mas bebe 1 A t nh bae asda dod a bade 78 Setting the Thermal Print Method 79 Types of Media 1 0 0 cc rre 79 Determining Thermal Media Types 79 Media Loading o oos Yo Seek 6522 ANG eee ee eee eee ee tt b 82 81 Attaching the 3 inch Core Adapters 81 Loading 3 inch I D Media rolls 82 Removing the 3 inch Core Adapters 83 Ribbon OvervieW Q0 Q QQ Q hr 84 When to Use Ribbon O rrr 84 Coated Side of Ribbon 0000 84 Ribbon Test with Adhesive ees 84 Ribbon Scratch Tesf On ko 85 Replacing Supplies O ree 86 Adding a New Transfer Ribbon 86 Replacing a Partially Used Transfe
45. ED The regular printout of the configuration status label has some of the printer s network settings such as IP Address on the lower half of the printout The printer s IP address is needed to identify and configure the printer for operations on your network See the ZebraNet Internal Wireless Print Server manual for more information P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Maintenance This section provides routine cleaning and maintenance procedures 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 110 Maintenance Cleaning Cleaning When you clean the printer use one of the following supplies that best suits your needs i Order Cleaning Supplies Quantity Intended Purpose Cleaning pens 105950 035 Set of 12 Clean printhead Cleaning swabs 105909 057 Set of 25 Clean media path guides and sensors You can obtain cleaning supplies at www zipzebra com The cleaning process takes just a couple of minutes using the steps outlined below Printer Part Method Interval Printhead Let the printhead to cool for a minute then usea When using ribbon new cleaning pen to swab the dark line on the after every roll of printhead cleaning from the center to the outside ribbon when using edges of the printhead direct thermal after See Cleaning the Printhead on page 111 every roll of media Platen roller Remove the pla
46. Head Close Action Action Set the action for the printer to take when you close the printhead CALIBRATE adjusts sensor levels and thresholds determines the label length and feeds the media to the next web FEED feeds the labels to the first registration point LENGTH determines the label length using current sensor values and feeds the media to the next web NO MOTION tells the printer not to move the media You must manually ensure that the web is positioned correctly or press feed to position the next web SHORT CAL sets the media and web thresholds without adjusting sensor gain determines the label length and feeds the media to the next web Accepted values CALIBRATE FEED LENGTH NOMOTION SHORT CAL Related ZPL command s ME SGD command used ezpl head close action Printer web page View and Modify Printer Settings gt Calibration P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Configuration 59 Changing Printer Settings Table 8 s TOOLS MENU Load Defaults Load Printer or Print Server Defaults FACTORY Restores all printer settings other than the network settings back to the factory defaults Use care when loading defaults because you will need to reload all settings that you changed manually NETWORK Reinitializes the printer s wired or wireless print server With a wireless print server the printer will also reassociate wi
47. L an arbitrary file name and extension name 3 Copy the file to the printer For DOS a file sent to a printer connected to the system s parallel port would be as simple as COPY TEST ZPL LPT1 Other interface connection types and operating systems will have different command strings See your operating system documentation for detailed instructions to copy to the appropriate printer interface for this test P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Configuration Changing Printer Settings This section presents the printer settings that you can change and identifies the tools for changing them These tools include the following The control panel menu ZPL and Set Get Do SGD commands See the Zebra Programming Guide for more information The printer s web pages when the printer has an active wired or wireless print server connection See the ZebraNet Wired and Wireless Print Servers User Guide for more information Copies of the referenced manuals are available at http www zebra com manuals or on the user CD that came with your printer This section contains the following subsections SETTINGS Menu on page 52 TOOLS Menu on page 56 NETWORK Menu on page 61 RFID Menu on page 65 LANGUAGE Menu on page 69 SENSOR Menu on page 71 PORTS Menu on page 72 BLUETOOTH Menu on page 74 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001
48. Media Roll Adapters USB Cable Power Cord varies by locale or region Unpack and Inspect the Printer When you receive the printer immediately unpack it and inspect for shipping damage Save all packing materials e Check all exterior surfaces for damage Open the printer and inspect the media compartment for damage to components If you discover shipping damage upon inspection Immediately notify the shipping company and file a damage report Zebra Technologies Corporation is not responsible for any damage to the printer incurred during shipment and will not cover the repair of this damage under its warranty policy e Keep all packaging material for shipping company inspection e Notify your authorized Zebra reseller P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Introduction 5 Printer Features Printer Features Figure 1 shows features on the outside and Figure 2 shows features inside the media compartment of your printer Depending on the printer model and the installed options your printer may look slightly different Figure 1 s Printer Features Control Panel Release Latches Fan Fold Media V Slot Release Latches Interface Connectors DC Power Power Receptacle Switch 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 6 Introduction Printer Features Figure 2 Printer Features Continued Ribbon Roll
49. ORMATS prints the available formats stored in the printer s RAM Flash memory or optional memory card IMAGES prints the available images stored in the printer s RAM Flash memory or optional memory card FONTS prints the available fonts in the printer including standard printer fonts plus any optional fonts Fonts may be stored in RAM or Flash memory BARCODES jprints the available bar codes in the printer Bar codes may be stored in RAM or Flash memory e ALL prints the previous six labels SENSOR PROFILE shows the sensor settings compared to actual sensor readings To interpret the results of the sensor profile see Sensor Profile on page 140 Related ZPL command s Settings WC Network WL Sensor profile JG Others WD SGD command used none Control panel key s Settings and Network Do one of the following Printer web page Hold CANCEL during printer power up Hold FEED CANCEL for 2 seconds when the printer is in the Ready state Sensor profile Hold FEED CANCEL during printer power up View and Modify Printer Settings gt Print Listings on Label ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 LCD Contrast Table 8 s TOOLS MENU Change the contrast on the printer s display Printer Configuration 57 Changing Printer Settings Accepted values 3 to 15 Related ZPL command s none SGD command used display contrast Printer web
50. P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Introduction 14 Printer Control Panel Display Printer Control Panel Display The printer s control panel includes a display where you can view the printer s status or change its operating parameters In this section you will learn how to navigate through the printer s menu system and change values for menu items After the printer completes the power up sequence it moves to the Idle Display Figure 6 If a print server is installed the printer cycles through the information shown and the printer s IP address Figure 6 Idle Display PRINTER READY 1 V74 19 1Z 2 1 The printer s current status 2 Information that you set through TOOLS Menu on page 56 IDLE DISPLAY Home menu shortcut f The printer s operating parameters are sorted into six user menus which you can access through the printer s Home menu Figure 7 For detailed information about changing the printer settings see Printer Configuration on page 51 Figure 7 Home Menu T al 2 C BD m 2 SETTINGS See LANGUAGE Menu on page 69 See SENSOR Menu on page 71 See SETTINGS Menu on page 52 See TOOLS Menu on page 56 20 s l See NETWORK Menu See PORTS Menu on page 72 on page 61 See RFID Menu on page 65 See BLUETOOTH Menu on page 74 Exit and return to the Idle Display Figure 6 di ky eS ES RE 8 12 2013 ZD500 Serie
51. Replacement on page 114 The media or ribbon is loaded incorrectly Ensure that the media and ribbon are loaded correctly See Loading Roll Media on page 20 and Loading Transfer Ribbon on page 23 Incompatible media You must use media that meets the printer specifications Ensure that the inter label gaps or notches are 2 to 4 mm and consistently placed The bar code printed on a label does not scan 8 12 2013 The bar code is not within specifications because the print is too light or too dark Perform the Print Quality Report on page 135 Adjust the darkness or print speed settings as necessary There is not enough blank space around the bar code ZD500 Series Thermal Transfer Printer User s Guide Leave at least 1 8 in 3 2 mm between the bar code and other printed areas on the label and between the bar code and the edge of the label P1062653 001 Rev A 130 Troubleshooting Ribbon Problems Ribbon Problems Table 3 identifies problems that may occur with ribbon the possible causes and the recommended solutions Problem Broken or melted Table 3 Ribbon Problems Possible Cause Darkness setting too high Recommended Solution 1 Reduce the darkness setting SeeSETTINGS ribbon Menu on page 52 DARKNESS for how to change the darkness setting 2 Clean the printhead thoroughly See Cleaning the Printhead on page 111 and Platen Cleaning and Replacement on page
52. Reset Network This option resets the wired or wireless print server You must reset the print server to allow any changes to the network settings to take effect Accepted values N A Related ZPL command s WR SGD command used device reset Printer web page Print Server Settings gt Factory Print Server Settings P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 RFID Menu Printer Configuration 65 Changing Printer Settings See the latest version of the RFID Programming Guide 3 for more information on using this printer s RFID module Go to the Zebra Web site www zebra com Table 10 RFID RFID Menu RFID Status Display the status of the RFID subsystem of the printer Accepted values N A Related ZPL command s HL or HL SGD command used rfid error response Printer web page N A RFID Calibrate Use this command to initiate tag calibration for RFID media Not the same as manual 8 12 2013 calibration for media During the process the printer moves the media calibrates the RFID tag position and determines the optimal settings for the RFID media being used Important Before you use this command load the printer with RFID media ensure that the printer is calibrated for the media and close the printhead Feed one label Depending on the printer these settings include the programming position the antenna element to use the read write power level to use and
53. STA 31 14 5E 46 44 43 45 To use communications diagnostics mode complete these steps 1 Set the print width equal to or less than the label width being used for the test 2 Set the DIAGNOSTICS MODE option to ENABLED See the User Guide for methods for changing this setting The printer enters diagnostics mode and prints any data received from the host computer on a test label 3 Check the test label for error codes For any errors check that your communication parameters are correct Errors show on the test label as follows FE indicates a framing error OE indicates an overrun error PE indicates a parity error e NE indicates noise 4 Turn the printer off O and then back on I to exit this self test and return to normal operation 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 140 Troubleshooting Printer Diagnostics Sensor Profile Use the sensor profile image which will extend across several actual labels or tags to troubleshoot the following situations The printer experiences difficulty in determining gaps web between labels The printer incorrectly identifies preprinted areas on a label as gaps web The printer cannot detect ribbon With the printer in the Ready state print a sensor profile in one of these ways Using the buttons on a Turn off O the printer the control panel b Press and hold FEED CANCEL while turning on I th
54. Tesf 139 Sensor Profiles sip 003 1 Eas oes Se wea Er eee 140 8 12 2013 ZD500 Series User s Guide P1062653 001Rev A xii Contents A Appendix Interface Wiring 143 Serial Port Interface liliis 144 Connecting the Printer to a DTE Device 144 B Appendix Dimensions 145 External ZD500 Series Printer Dimensions 146 Label Dispenser ss 147 Culler PPP 147 P1062653 001 Rev A ZD500 Series User s Guide 8 12 2013 Introduction This section introduces you to your new Zebra ZD500 Series desktop thermal label printer It describes what you get in your shipping box and provides an overview of printer features It also includes procedures that describe how to open and close the printer and report any problems Your printer when connected to a host computer functions as a complete system for printing labels receipts forms and tags This users guide provides all the information you need to operate your printer on a daily basis ZD500 Series Thermal Printers 8 12 2013 The Zebra ZD500 Series models are desktop thermal label printers with the widest range of features and options including an internal UHF RFID encoder option The 203 dpi dots per inch print density version printer pr
55. User s Guide 8 12 2013 Printer Options 101 Label Dispenser Option 2 Lift the liner over the top of the printer and open the dispenser door 3 Insert the label liner between the dispenser door and the printer body 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 102 Printer Options Label Dispenser Option 4 Close the dispenser door 5 Press the Feed button to advance the media 6 During the print job the printer will peel off the backing and present a single label Take the label from the printer to allow the printer to print the next label Note If you did not activate the label taken sensor to detect the removal of the dispensed peeled label with software commands the printer will stack and eject peeled labels P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Options 403 Cutter Option Cutter Option The printer supports a factory installed media cutter option for full width cutting of label liner tag or receipt media These cutter options are all supported in a single cutter housing design The type of cutter option installed in your printer can be verified by printing a printer configuration status label The cutter options are A medium duty cutter for cutting label liner and light tag media LINER TAG Maximum Paper Weight thickness up to 180 g m2 0 0077 in Life 2 million cuts 0 5 mil to 5 mil stock 1
56. Windows operating systems by using the Zebra Setup Utilities and driver ZebraNet Bridge or Zebra ZDownloader found on the user s CD or at www zebra com 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 96 Print Operations Fonts and Your Printer Fonts and Your Printer The ZD500 Series printer supports your language and font requirements with a variety of internal fonts on board font scaling international font sets and character code page support Unicode support and font download The printer s font capabilities are programming language dependent The ZPL programming language provides advanced font mapping and scaling technology to support outline fonts TrueType or OpenType and Unicode character mapping as well as basic bitmapped fonts and character code pages ZPL programming guide describes and documents the fonts code pages character access listing fonts and limitations for their respective printer programming languages See the printer programming guides for information on Text Fonts and Character support The printer includes utilities and application software that support font download into the printer for both printer programming languages Identifying Fonts in Your Printer Fonts and memory are shared by the programming languages in the printer Fonts can be loaded in many memory areas in the printer ZPL programming can recognize EPL and ZPL fonts EPL programming
57. XXXX XX XXXX PrintServer LOAD LAN FROM UNKNOWN ACTIVE PRINTSRYR In sa saa IP PROTOCOL 000 000 000 000 IP ADDRESS 255 255 255 000 SUBNET 000 000 000 000 GATEWAY 000 000 000 000 WINS SERVER IP YES Sow ons E TIMEOUT CHECKING B00 225 2 256218 TIMEOUT VALUE 000 e e nns ARP_ INTERVAL DIOOD s aa wien s2 BASE RAW PORT hi mim uu ae O ES JSON CONFIG PORT BEl S sceeskaaes EEc IP PROTOCOL 000 000 000 000 IP ADDRESS 255 255 255 000 SUBNET 000 000 000 000 GATEMAY 000 000 000 000 MINS SERVER IP TIMEOUT CHECKING TIMEOUT VALUE ARP INTERVAL BASE RAW PORT JSON CONFIG PORT CARD INSERTED CARD MFG ID CARD PRODUCT ID MAC ADDRESS DRIVER INSTALLED OPERATING MODE ESSID TX POWER CURRENT TX RATE WEP TYPE WLAN SECURITY WEP INDEX POOR SIGNAL PREAMBLE ASSOCIATED PULSE ENABLED PULSE RATE INTL MODE not available REGION CODE no region code COUNTRY CODE Ox3FFFFFFFFFF CHANNEL MASK EU 62a cv eu FIRMWARE 0472078018 22 DATE Oll eee ee nus DISCOVERABLE S2 RADIO VERSION Oll lv uie da n uina RE ENABLED amp C 3F 64 05 E F9 MAC ADDRESS XXXXKXX XN XXXX FRIENDLY NAME H Zzsv lt zse eera ee CONNECTED lo s66 ois ob si u 12 MIN SECURITY MODE Cs aves sire Siaiewratsia Sy E CONN SECURITY MODE FIRMWARE IN THIS PRINTER IS COPYRIGHT
58. ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Configuration 75 Manual Calibration Media Manual Calibration Media The printer may need to have the sensors and the label length adjusted for a new media Small variations in media from manufacture to manufacture and even from batch to batch of media may necessitate recalibrating the printer for the media being used Use the Manual Calibration procedure when you change media unless to it media from the same batch you have been using The primary method used to set the printer for media in use is the control panels SENSORS menu to access the MANUAL CALIBRATION procedure Use the following procedure to set your printer s language when the printer is turned on and in the Ready state Procedure for calibration of label media with liner and an inter labels GAP between labels 1 2 10 11 8 12 2013 Load the printer with your chosen label media Peel the first label off the liner Place the label less liner over the platen driver roller and close the printer Press the menus Home ft button Navigate to the SENSORS B menu button and press the Select v button Use the Left 4 and Right gt navigation arrows to browse to the MANUAL CALIBRATION procedure Select the select button below the Saa on the lower right hand of the display The display
59. ad The display is missing characters or parts of characters Changes in parameter settings did not take effect Non continuous labels are being treated as continuous labels Table 5 Miscellaneous Printer Problems Possible Cause The language parameter was changed through the control panel or a firmware command The display may need replacing Some parameters are set incorrectly Recommended Solution 1 On the control panel display scroll to LANGUAGE Menu 2 Press OK to access the items in this menu 3 Usethe UP ARROW or DOWN ARROW to scroll through the language selections The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read 4 Select the language that you want to display Call a service technician 1 Check the parameters and change or reset if necessary 2 Turn the printer off O and then on I A firmware command turned off the ability to change the parameter A firmware command changed the parameter back to the previous setting If the problem persists there may be a problem with the main logic board The printer was not calibrated for the media being used Refer to the Programming Guide for ZPL ZBI Set Get Do Mirror and WML or call a service technician Call a service technician Calibrate the printer See Manual Calibration Media on page 75 The printer is configure
60. ading Roll Media on page 20 in the Setup section For printing using transfer ribbon see Loading Transfer Ribbon on page 23 Loss of printing The platen roller is dirty Clean the printhead and platen roller Cleaning registration on labels the Printhead on page 111 and Platen Cleaning Excessive vertical and Replacement on page 114 aon n topoi The media type is set Set the printer for the correct media type registration incorrectly gap notch continuous or mark See SETTINGS Menu on page 52 MEDIA TYPE The media is loaded incorrectly Load media correctly See Loading Roll Media on page 20 Long tracks of Print element damaged Call a service technician missing print on several labels Printing too light or too dark over the entire label The media or ribbon is not designed for high speed operation Replace supplies with those recommended for high speed operation You are using an incorrect combination of media and ribbon for your application 1 Switch to a different type of media or ribbon to try to find a compatible combination 2 Ifnecessary consult your authorized Zebra reseller or distributor for information and advice You are using ribbon with direct thermal media Direct thermal media does not require ribbon To determine if you are using direct thermal media perform the label scratch test in When to Use Ribbon on page 84 Smudge marks on labels The media or ribb
61. all not influence aircraft security and interfere legal communications If found the user shall cease operating immediately until no interference is achieved The said legal communications means radio communications is operated in compliance with the Telecommunications Act The low power radio frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices 8 12 2013 ZD500 Series TThermal Transfer Printer User s Guide P1062653 001Rev A vi WLAN Radio Specification 802 11 b 24 GHz DSSS DBPSK DQPSK and CCK RF power 63 mW ZebraNet n Print Server 802 11 g 24 GHz OFDM 16 QAM and 64 QAM with BPSK and QPSK RF power 63 mW ZebraNet n Print Server 802 11 n 24 GHz OFDM 16 QAM and 64 QAM with BPSK and QPSK RF power 63 mW ZebraNet n Print Server 802 11 a n e 5 15 5 25 GHz 5 25 5 35 GHz 5 47 5 725 GHz 5 725 5 825 GHz OFDM 16 QAM and 64 QAM with BPSK and QPSK RF power 50 mW ZebraNet n Print Server Bluetooth 2 1 EDR 24 GHz FHSS RF power 0 4 mW RFID Radio Specification 902 928 MHz US 865 868 MHz EU e ISO 18000 6B ISO 18000 6C RF power 30 dBm ERP P1062653 001 Rev A ZD500 Series Thermal Transfer PrinterUser s Guide 8 12 2013 vii Environmental Management Environmental Management Do not dispose of this product in unsorted municipal waste This product is recyclable and should be recycle
62. ata input device connected to the printer s serial port This mode accommodates data input devices such as scanners weigh scales a Zebra Keyboard Display Unit ZKDU etc Shared network printing Printers configured with the Ethernet interface option include an internal print server with ZebraLink printer configuration web page and ZebraNet Bridge software for managing and monitoring status of Zebra printers on a network P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 79 Setting the Thermal Print Method Setting the Thermal Print Method The ZD500 Series printer has been designed to direct thermal Types of Media Important Zebra strongly recommends the use of Zebra brand supplies for continuous high quality printing A wide range of paper polypropylene polyester and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear To purchase supplies go to http www zebra com howtobuy Note Zebra does not offer RFID media for sale at this time Your printer can use various types of media Standard media Most standard non continuous media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner Continuous roll media Most continuous roll media is direct thermal media similar to FAX paper and is used for receipt or ticket style pri
63. ated ZPL command s LT SGD command used zpl label top Printer web page View and Modify Printer Settings Advanced Setup gt Top Position Label Left If necessary shift the print position horizontally on the label Positive numbers move the left Position edge of the image toward the center of the label by the number of dots selected while negative numbers move the left edge of the image toward the left edge of the label Accepted values 9999 to 9999 Related ZPL command s LS SGD command used zpl left position Printer web page View and Modify Printer Settings Advanced Setup gt Left Position Reprint When reprint mode is enabled you can reprint the last label printed by pressing and holding Mode PAUSE CANCEL on the printer s control panel P1062653 001 Rev A Accepted values Related ZPL command s SGD command used Printer web page ZD500 Series Thermal Transfer Printer User s Guide ON OFF JZ ezpl reprint mode N A 8 12 2013 Maximum Label Length 8 12 2013 Printer Configuration 55 Changing Printer Settings Table 7 SETTINGS Menu Continued Set the maximum label length to a value that is at least 1 0 in 25 4 mm greater than the actual label length plus the interlabel gap If you set the value to one that is smaller than the label length the printer assumes that continuous media is loaded and the printer cannot calibrate For example if the label length is 6 0 inch
64. ating system Complete the next two steps quickly oD ae cus FBS Compare pairing codes between your computer and this device This will verify that you are connecting to the correct device 715785 Does the code above match the code on the device No The device is not displaying a code What if this code does not match the code on my device 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 48 Setup Bluetooth Option Configuration 7 Check the printer s display for the following screen Verify that the pairing numbers match If the numbers match then press the Next button in the Add a device window and then press the OK Check Mark button on the printer s control panel If the numbers do not match use the printer s control panel arrow keys to change the highlighted ACCEPT to REJECT and then press the OK Check Mark button on the printer s control panel 8 When the paring process successfully completes the following message will be displayed w Df Add a device This device has been successfully added to this computer Windows n now checking for devers and will install them 4 necessary Vou may need to wat fec thes to finch before your device n 099 92y to wet To venty d thes device fushes unitaliing property loot for t in coti gd Parner 195 it Standard Serial over Bluetooth link COM3 Device driv
65. ation wizards will instruct you to turn the printer s power on at the appropriate time to complete the installation of your printer For more details on installing Ethernet network and Bluetooth interfaces e ZebraNet Wired and Wireless Print Servers User Guide Caution Keep the power switch in the OFF position when attaching the interface cable The power cord must be inserted into the power supply and the power receptacle on the back of the printer before connecting or disconnecting the communications cables Interface Cable Requirements Data cables must be of fully shielded construction and fitted with metal or metallized connector shells Shielded cables and connectors are required to prevent radiation and reception of electrical noise To minimize electrical noise pickup in the cable Keep data cables as short as possible 6 foot 1 83 m recommended Do not tightly bundle the data cables with power cords Do not tie the data cables to power wire conduits Important This printer complies with FCC Rules and Regulations Part 15 for Class B Equipment using fully shielded data cables Use of un shielded cables may increase radiated emissions above the Class B limits P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 29 Connecting your Printer to a Computer USB Interface Universal Serial Bus version 2 0 compliant provides a fast interface that is compatible w
66. command used device sensor select Printer web page View and Modify Printer Settings gt Media Setup Label Sensor Set the Sensitivity of the Label Sensor Important s This value is set during sensor calibration Do not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician Accepted values 0 255 Related ZPL command s none SGD command used ezpl label sensor Printer web page View and Modify Printer Settings gt Calibration Take Label 8 12 2013 Set the Intensity of the Take Label LED setting unless you are told to do so by Zebra Technical Support or by an Important This value is set during sensor calibration Do not change this authorized service technician Accepted values 0 255 Related ZPL command s none SGD command used ezpl take label Printer web page ZD500 Series Thermal Transfer Printer User s Guide View and Modify Printer Settings gt Calibration P1062653 001 Rev A 72 Printer Configuration Changing Printer Settings PORTS Menu Table 13 PORTS Menu Baud Rate Set the Baud Rate Select the baud value that matches the one being used by the host computer Accepted values 115200 57600 38400 e 28800 19200 14400 9600 4800 Related ZPL command s SC SGD command used comm baud Printer web page View and Modify Printer Settings
67. configuration is reset to the factory default values No labels print at the end of this test Reset Network Factory Defaults Performing this procedure resets the network configuration settings only to the factory default values To perform a Reset Network Factory Defaults procedure CANCEL PAUSE Self Test complete these steps 1 Turn off O the printer 2 Press and hold CANCEL PAUSE while turning on I the printer 3 Hold CANCEL PAUSE until the first control panel light turns off The printer s network configuration is reset to the factory default values No labels print at the end of this test P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Troubleshooting 139 Printer Diagnostics Communication Diagnostics Test The communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer When the printer is in diagnostics mode it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text The printer prints all characters received including control codes such as CR carriage return Figure 3 shows a typical test label from this test Note The test label prints upside down Figure 3 Communications Diagnostics Test Label FS FO394 25 AA 53 5E 46 AF 33 39 34 2C 32 35 k N I8 1 O FDC Q000 999 PIPIAES aO LOO naan 19 O FDCENTER
68. continue configuring your printer The SGD commands to properly configure your printer will be displayed Click Next to continue to the Send Data screen On the Send Data screen you may click on the Printer that you want to immediately send the commands to or you may click on the File button to save the commands to a file on your computer that can be sent to one or more printers at a later time To send the commands to the printer click on the Finish button and the printer will be updated and then reboot You may disconnect the USB interface from your printer now To complete the Bluetooth paring process enable Bluetooth device discovery on your master device and follow the directions provided with the master device ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 45 Bluetooth Option Configuration Connecting to a Windows XP SP2 Master Device This process covers the printer installation for Windows XP SP2 or above 1 10 From the Windows Start menu open the Printers and Faxes window Click on Add Printer and a wizard will start Click Next when the Welcome window displays to continue Leave the Local radio button with the Automatic detect checkbox checked selected and click Next No printer should be found If there is one or more new printers detected then do not select any of those printers and click Next Select the Cr
69. d according to your local standards For more information please see our website at Web address www zebra com environment Document Conventions Table 1 Document Conventions Alternate Color If you are viewing this guide on line you can click the blue text used for cross references or hyper links to jump directly to other sections in the guide or to web sites on the Internet Command Line Examples File Names and Directories Command line examples file names and directories appear ina Typewriter style Courier mono spaced font For example Type ZToo1s to get to the Post Install scripts in the bin directory Open the Zebra version number gt tar file in the root directory Icons and Advisory Words The following icons and advisory words are used to draw your attention to certain areas of text Caution Warns you of the potential for electrostatic discharge Caution Warns you of a potential electric shock situation Caution s Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to take or avoid a specific action could result in physical harm to you gt gt Caution Advises you that failure to take or avoid a specific action could result in physical No icon harm to the hardware Important Advises you of information that is essential to complete a task Note Indicates neutral or positive information that emphasizes or supp
70. d and the top cover of the printer is closed 2 3 4 P1062653 001 Rev A Ba Zebra Technologies ZTC ZDS00R 20 i ZPL XXXXXX XX XXXX TEAR OFI GAP NOTCH TRANSMISSIVE THERMAL TRANS 832 PRINT WIDTH 1236 LABEL LENGTI 39 0iN 388r H MAXIMUM LENGTH NOT CONNECTED USB COMM PARALLEL COMM SERIAL COMM BAUD DATA BITS PARITY DELIMITER CHAR ZPL MODE m VE UP BACKFEED LABEL TOP LEFT POSITION PRINT MODE REGION CODE COUNTRY CODE ERR STATUS Press and hold CANCEL button while setting the printer power switch to on I Network Configuration Zebra Technologies ZTC Z20S500R 203dpi ZPL XXXXXX XX XXXX LOAD LAN FROM ACTIVE PRINTSRVR IP PROTOCOL IP_ADDRESS SUBNET GATEWAY WINS SERVER IP TIMEOUT CHECKING TIMEOUT VALUE ARP INTERVAL BASE RAW PORT JSON CONFIG PORT IP PROTOCOL IP ADDRESS SUBNET 000 GATEWAY 000 MINS SERVER IP lll TIMEOUT CHECKING TIMEOUT VALUE ADDRESS DRIVER INSTALLED OPERATING MODE ESSID not avaiiabie ion code Ox3FF FFFFFFF CHANNEL MASK DISCOVERABLE RADIO VERSION MIN SECURITY MODE CONN SECURITY MODE FIRMWARE IN THIS PRINTER IS COPYRIGHTED ZD500 Series Thermal Transfer Printer User s Guide Hold CANCEL button down until the printer status light turns green for the
71. d for continuous media Set the printer for the correct media type gap notch continuous or mark See SETTINGS Menu on page 52 MEDIA TYPE All indicator lights are on nothing is on the display and the printer locks up or The printer locks up while running the Power On Self Test P1062653 001 Rev A Internal electronic or firmware failure ZD500 Series Thermal Transfer Printer User s Guide Call a service technician 8 12 2013 Troubleshooting 133 Printer Diagnostics Printer Diagnostics Diagnostic reports calibrations procedures restoring factory defaults and other diagnostics provide specific information about the condition of the printer The procedures sample printouts and provide specific information that helps determine the operating conditions for the printer Important Use full width media when performing self tests If your media is not wide enough the test labels may print on the platen roller To prevent this from happening check the print width and ensure that the width is correct for the media that you are using Each self test is enabled by pressing a specific control panel key or combination of keys while turning on I the printer power Keep the key s pressed until the first indicator light turns off The selected self test automatically starts at the end of the Power On Self Test gt Note When performing these self tests do not send data to the printer from the host
72. d to any other parties for any other purpose without the express written permission of Zebra Technologies Product Improvements Continuous improvement of products is a policy of Zebra Technologies All specifications and designs are subject to change without notice Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Compliance and Regularity Statements FCC Compliance Statement USA This device complies with Part 15 rules Operation is subject to the following two
73. dia Storage TipS 0 2 0 ete 18 Setting the Printer Menu and Report Display Language 19 Loading Roll Media 0 0 0 0 0c teas 20 Loading Transfer Ribbon re 23 Test Printing with Configuration Report Printoufs 27 Connecting your Printer to a Compufer 28 Interface Cable Requirements 28 USB Interface Q hr 29 Serial Interface liliis 30 Wired Ethernet Interface Qua 31 ZebraNet Internal Wireless Print Server Option 33 8 12 2013 ZD500 Series User s Guide P1062653 001 Rev A x Contents Configure Using the Connectivity Wizard 34 Bluetooth Option Configuration eee 43 Connecting to a Windows Vista SP2 or Windows 7 Master Device 45 After Your Printer is Connected TQ ees 49 34 Printer Configuration s ssec aceae Rum m EE RR ERA AA E EORR ee merece 51 Changing Printer Settings res 51 SETTINGS Menu QQQQQQQQQ Q xa 52 TOOLS Menu eee ete va 56 NETWORKMen iss eee eee eee EE EEO ee ee Eee eee 61 REID M RU i Ki aa oe i anaa C et ite RL ee ey RO Hong qua dae 65 LANGU
74. e printer c Hold FEED CANCEL until the first control panel light turns off Using ZPL a Send the JG command to the printer See the Zebra Programming Guide for more information about this command Using the printer s a On the control panel display navigate to the following control panel item under the SENSORS menu See the User Guide for See TOOLS Menu information about using the control panel and accessing on page 56 PRINT the menus INFORMATION PRINT INFORMATION SENSOR PROFILE PRINT b Press RIGHT SELECT to select PRINT Compare your results to the examples shown in this section If the sensitivity of the sensors must be adjusted calibrate the printer see Manual Calibration Media on page 75 P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 8 12 2013 Troubleshooting 141 Printer Diagnostics Media Sensor Profile Figure 4 The line labeled MEDIA 1 on the sensor profile indicates the media sensor readings The media sensor threshold settings is indicated by WEB 2 The media out threshold is indicated by OUT 3 The downward spikes 4 indicate gaps between labels the web and the lines between the spikes 5 indicate where labels are located If you compare the sensor profile printout to a length of your media the spikes should be the same distance apart as the gaps on the media If the distances are not the same the printer may be having difficulty deter
75. e radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 This device may not cause interference 2 This device must accept any interference including interference that may cause undesired operation of the device Brasil Aviso da Anatel Este equipamento opera em car ter secund rio isto n o tem direito a prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Este produto est homologado pela ANATEL de acordo com os procedimentos regulamentados pela Resoluc o 242 2000 e atende aos requisitos t cnicos aplicados Para maiores informa es consulte o site da ANATEL www anatel gov br This equipment s operation is of a secondary character that 1s it doesn t have the right to protection against damaging interference even from stations of the same type nor can it cause interference to systems with a primary operating character Japan Restricted Frequencies CO ARM lt 5 725 5 825 GHz OH7k CARI c 4 tt 4 For 5 725 5 825 GHz this frequency band will not be available in Japan Taiwan Restricted Frequencies 5 15 5 25 GHz KSA BS ESF A HI For 5 15 5 25 GHz this frequency band will not be available in Taiwan Korean Compliance Statement
76. eate a new port radio button and select Bluetooth Printer Port from the associated pull down menu From the new Bluetooth Printer Port window select your printer from the Bluetooth devices in the list This may take several minutes Click on the Connect button The Install Printer Software window will open Select ZDesigner as Manufacture to select supported Zebra printer models and then select your printer model in the Printers selection Click Next to continue Select Keep the existing drivers and click Next Name your printer and choose your default printer setting as desired Click Next Answer Yes you want to print a test page Click Next to continue Click Finish on the Completing the Add Printer Wizard window and the Bluetooth printer will complete installation and print a Windows test print page a Windows logo at minimum Connecting to a Windows Vista SP2 or Windows 7 Master Device 8 12 2013 The Windows Vista SP2 or higher and Windows 7 Bluetooth install differs from the XP install Windows Vista Open the Add Printer wizard by clicking the Start button clicking Control Panel clicking Hardware and Sound clicking Printers and then clicking Add a printer Windows 7 Open Devices and Printers by clicking the Start button and then on the Start menu clickin
77. el Thermal Printing A LN Caution The printhead becomes hot while printing To protect from damaging the printhead and risk of personal injury avoid touching the printhead Only use the cleaning pen to perform printhead maintenance Caution The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device You must observe static safe procedures when working with the printhead or the electronic components under the top cover Modes of Printing You can operate this printer in many different modes and media configurations Direct thermal printing which uses heat sensitive media to print Thermal transfer printing which uses ribbon to heat transfer print to the media Standard Tear Off mode allows you to tear off each label or batch print a strip of labels after it 1s printed Label Dispense Mode If an optional dispenser is installed the backing material can be peeled away from the label as it is printed After this label is removed the next one is printed Media Cutting If an optional media cutter 1s installed the printer can cut the label liner between labels receipt paper or tag stock depending upon the cutter option purchased Stand alone The printer can print without being connected to a computer using the printer s auto running label form feature programming based or by using a d
78. er software istalled successfully Note Note the COM port number displayed in the task bar pop up It will only remain for a few seconds P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 49 After Your Printer is Connected After Your Printer is Connected Now that you have basic communication to your printer you may want to test printer communications and then install other printer related applications drivers or utilities Testing Communications by Printing Verifying the print system s operation is a relatively simple process For Windows operating systems the Zebra Setup Utility or the Windows Printers and Faxes Control Panel to access and print a test label For non Windows operation systems coping a basic ASCII text file with a single command WC to print a configuration status label Test Printing with Zebra Setup Utility 1 Open the Zebra Setup Utility 2 Click on the newly install printer s icon to select the printer and active the printer configuration buttons below it in the window 3 Click the Open Printer Tools button 4 In the Print tab window click on the Print configuration label line and click on the Send button The printer should print a configuration status label Test Printing with Windows Printer and Faxes menu 1 Click on the Windows Start menu button to access the Printers and Faxes menu or Contr
79. es 152 mm including the inter label gap set the parameter for at least 7 0 inches 178 mm AaBbCcDdEeFfGgHhliJjKkLI b MmNnOoPpQqRrSsTtUuVv WwXxYyZ21234567890 Q amp lt gt AaBbCcDdEeFfGgHhliJjKkLI MmNnOoPpQqRrSsTtUuVv WwXxYyZz1234567890 24 1 amp 9 lt V 2 AaBbCcDdEeFfGgHhliJjKkLI MmNnOoPpQqRrSsTtUuVv WwXxYyZz1234567890 amp 0 lt gt AaBbCcDdEeFfGgHhliJjKkLl MmNnOoPpQqRrSsTtUuVv WwXxYyZz1234567890 SARON SE L 1 Label length including interlabel gap Interlabel gap 3 Set the maximum label length to approximately this value Accepted values 0 to the maximum label length supported by the printer Related ZPL command s ML SGD command used ezpl label length max Printer web page View and Modify Printer Settings gt Media Setup gt Maximum Length ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 56 Printer Configuration Changing Printer Settings TOOLS Menu Print Information P1062653 001 Rev A Table 8 s TOOLS MENU Prints the specified information on the media if non continuous media the information will be displayed on one or more labels tags tickets etc Accepted values SETTINGS prints the printer configuration report NETWORK prints the settings for any print server that is installed F
80. es with damaged notch The notches should have square corners 4 Close the top cover 5 Press the Feed button to restart printing Replacing a Partially Used Transfer Ribbon To remove used transfer ribbon perform the following steps 1 Cut the ribbon from the take up roll 2 Remove the take up roll and discard used ribbon 3 Remove the supply roll and tape the end of any fresh ribbon to prevent it from unwrapping When reinstalling a partially used supply roll tape the cut end onto the empty take up roll P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 87 Adjusting the Print Width Adjusting the Print Width Print width must be set when You are using the printer for the first time There is a change in media width Print width may be set by The Windows printer driver or application software such as ZebraDesigner Using the control panel Navigate as follows e Press the menus Home button Navigate to the SETTINGS RH menu button and press the Select v button Use the Right P navigation arrow to browse to PRINT WIDTH Use the Up and Down V navigation arrows to change the print width The print with is expressed in dots pixels Controlling printer operations with ZPL programming refer to the Print Width PW command consult your ZPL Programming Guide Adjusting the Print Quality Pri
81. ess D Settings How do you want the print server to obtain an IP address 5 DHCP Static Chent ID Settings Enabled Off Type MAC ADDRESS Pret Sutfoc ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 37 Configure Using the Connectivity Wizard 8 Enable the DHCP dynamic or static IP option If you will be using Complete the following steps DHCP a b Static a 9 Click Next b Select DHCP and click Next Continue with step 9 Select Static The IP settings fields are activated Enter the IP Address Default Gateway and Subnet Mask for the wireless print server Contact your network administrator for the correct values Continue with step 9 The Wireless Settings window opens 2 Connectivity Wizard amp Please enter your wireless settings below All security options may nct be available in your h preter Please refer to the Wireless Print Server and Wireless Plus Print Server User Guide for N supported secunty protocols Zebra General Security Kerberos Settings ESWMD 125 Security Mode None WEP Options WPA EAP sies Jc L 4 10 Enter the ESSID Important The ESSID and pass phrase if used must be set at your access point before completing these steps 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A P1062653 001 Rev A Configure Using the Connectivity Wizard 11 Fro
82. et Cable RJ45 Connector Ethernet Status Activity Indicators LED Status Description Both OFF No Ethernet link detected Green 100 Mbps link detected Green with the Amber 100 Mbps link and Ethernet activity detected flickering on and off Amber 10 Mbps link detected Amber with the Green 10 Mbps link and Ethernet activity detected flickering on and off Green LED Amber LED Print Server Default User ID and Password There are some features that require the default User ID and or default password to access printer s print server or if you have the Wi Fi option in the printer The Factory Default Values are shown below User ID admin Password 1234 P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup ZebraNet Internal Wireless Print Server Option ZebraNet Internal Wireless Print Server Option 8 12 2013 This section covers basic configuration of your ZebraNet Internal Wireless Print Server option for operation For more detailed information refer to the ZebraNet Wired and Wireless Print Servers User Guide Important A wireless option board must be installed on your printer before you can configure the printer to communicate using the wireless radio option You may configure your printer for wireless operation in the following ways This basic guide covers only the first option the Connectivity Wizard Through the Connectivity Wizard which writes a
83. etooth adapter is not checked Click the Apply button Click the OK button to close the window Optons COM Pons Hardware Share PIM intertace Discovery M Allow Bluetocth devices to find this computer To protect your privacy select this check box only when you want a Bluetooth device to find this computer Connections IF Allow Bluetooth devices to connect to this computer Alert me when a new Bluetooth device wants to connect IV Show the Bluetooth icon in the notification area F Turn oH the Bluetooth adapter P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 47 Bluetooth Option Configuration 4 Click on the Add a device in the top bar of the Devices and Printers window After a few moments the Add a device windows will populate with Bluetooth devices near you 5 Turn the Bluetooth 3 0 enabled Zebra printer on After a few moments the Add a device windows will add your new printer Click on the printer icon Right Click and select Add device Select a device to add to this computer Windows will continue to look for new devices and display them here XXXXXX XX XXXX d Bluetooth cA Printer What if Windows doesn t find my device 6 The Add a device window changes to a code pairing screen see an example below The pairing code displayed is randomly generated by the Window oper
84. etting the printer to its default printer configuration Factory defaults for serial communication settings are 9600 baud 8 bit word length NO parity 1 stop bit and XON XOFF Software data flow control in the Windows based host system Serial Cable P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 31 Connecting your Printer to a Computer Wired Ethernet Interface 8 12 2013 The printer requires UTP RJ45 Ethernet cable rated CAT 5 or better The printer has a built in network print server For more information on configuring your printer to run on a compatible Ethernet based network see the ZebraNet Wired and Wireless Print Server users guide The printer must be configured to run on your LAN local area network or WAN wide area network The print server on board your printer can be accessed through the printer s print server Web pages Assigning a IP Address for Network Access All devices on a Ethernet network require a network IP Internet Protocol address The printer s IP address is needed to access the printer for printing and printer configuration The four different ways to assign an IP address are DHCP Dynamic Host Connection Protocol Default setting ZebraNet Bridge Using the printer s Control Panel NETWORK menu Telnet Zebra Setup Utilities includes the ZebraDesigner Windows printer driver DHCP for Personal Networks The printer
85. first time and release The Printer and Network Configuration Reports below will be printed a couple of seconds after printer s display reports PRINTER READY PRINTER CONFIGURATION 8 12 2013 Troubleshooting 135 Printer Diagnostics Print Quality Report Different types of media may require different darkness settings This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications During the Print Quality Report FEED self test a series of labels are printed at different darkness settings at two different print speeds The relative darkness and the print speed are printed on each label The bar codes on these labels may be ANSI graded to check print quality During this test one set of labels is printed at 2 ips and another set is printed at 6 ips The darkness value starts at three settings lower than the printer s current darkness value relative darkness of 3 and increase until the darkness is three settings higher than the current darkness value relative darkness of 3 The speed at which labels are printed during this print quality test depends on the dot density of the printhead 300 dpi printers 7 labels are printed at the 2 ips and 6 ips print speeds 203 dpi printers 7 labels are printed at the 2 ips and 6 ips print speeds To perform a Print Quality Report complete these steps 1 Print a configuration label to s
86. for new devices to pair with 8 Set Authentication to On Note This setting does not exist in Link OS but you need to turn on if you want to enter a PIN in ZSU Actual authentication setting on the printer is set in the Security Mode on the Advanced Settings menu ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 44 Setup Bluetooth Option Configuration 9 10 11 12 13 14 15 16 P1062653 001 Rev A The values set in the Authentication PIN field will vary depending on the Bluetooth version of the master device If the master uses BT v2 0 or older enter a numeric value in this field You will be prompted to enter this same value on the master device to verify pairing Security Mode 2 or 3 in Advanced Settings should also be selected for PIN paring Connectivity Setup Wizard Bluetooth settings Select the bluetooth settings to use Enabled v Friendly name ll Discoverable On hd Authentication jon 3 Authentication pin Advanced Settings Help Cancel lt Back see Finish If the master device uses BT v2 1 or newer this setting has no effect BT v2 1 and newer uses Secure Simple Paring SSP which does not require the use of a PIN Clicking on the Advanced Settings button will display the Advanced Bluetooth Settings window For more information on Advanced Settings refer to the Wired and Wireless Print Server Guide Click Next to
87. g Devices and Printers Some non Microsoft Bluetooth dongles and built in Bluetooth devices in the host PC s have marginal driver support for Secure Simple Paring SSP printing and may not complete the Add printer wizard normally You may need to go to the Bluetooth Devices in the Control Panel or from the system tray on the Windows Start bar and activate SPP for the device your Bluetooth printer you are installing Install the printer to a local printer USB or Serial Port for your ZD500 Series printer and then change the Port after the install has completed to the SPP virtual serial port COM port ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 46 Setup Bluetooth Option Configuration 1 Access the Devices and Printers from the Windows Start menu EJ 2 Check for Bluetooth devices in the Devices and Printers window Note the generic Windows Bluetooth icon below Add a device Add a printer Devid Add a woeless or network device tu thes computer Bot IS d rmn chee Pei pyro hers Vertual VMware VMware Virtual S SCSI Disk Device 4 Printers and Faxes 3 v 3 Hover over the Bluetooth icon with the mouse pointer and the icon will highlight Right Click on the high lighted Bluetooth icon Select Bluetooth Settings from the pop up menu Verify that both of the Connections check boxes are checked Verify that the Turn off the Blu
88. g costs Movable Sensor A full width movable black mark or notch sensor and multi center position transmissive label gap web sensor 60 MB of user accessible flash memory for storing forms fonts and graphics USB 2 0 Serial RS 232 and bi directional parallel ports Internal ZebraNet10 100 Print Server supports 10Base T 100Base TX and fast Ethernet 10 100 auto switching networks On board RTC Real Time Clock Printhead maintenance reporting enabled and customizable by the user The ZD500 Series printer options P1062653 001 Rev A e e e Internal UHF RFID Encoder See the RFID Programmimg Guide 3 for details Label Dispense Peel Off Liner and Present Label for Operator General purpose media cutter Wi Fi 802 11a b g n with user display Bluetooth 3 0 with user display Pre loaded Swiss 721 Latin 1 font for EU zone printers Font is available for download Asian Language support with printer configuration options for the large Simplified and Traditional Chinese Japanese or Korean character sets Printers sold in China have the Simplified Chinese SimSun font pre installed Zebra ZBI 2 0 Zebra BASIC Interpreter programming language ZBI allows you to create custom printer operations that can automate processes use peripherals i e scanners scales keyboards Zebra ZKDUTM etc all without being attached to a PC or network ZD500 Series Thermal Transfer Printer User s Guide 8
89. gt ZPL Control Delimiter Set the Delimiter Character Value Character The delimiter character is a two digit hex value used as a parameter place marker in ZPL ZPL II format instructions Set the delimiter character to match what 1s used in your label formats Accepted values 00 to FF Related ZPL command s CD or CD SGD command used zpl delimiter Printer web page View and Modify Printer Settings gt ZPL Control ZPL Mode Set the ZPL Mode Select the mode that matches what is used in your label formats This printer accepts label formats written in either ZPL or ZPL II eliminating the need to rewrite any ZPL formats that already exist The printer remains in the selected mode until it 1s changed in one of the ways listed here Accepted values ZPLII ZPL Related ZPL command s SZ SGD command used zpl zpl mode Printer web page View and Modify Printer Settings gt ZPL Control P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 SENSOR Menu Sensor Type Printer Configuration 71 Changing Printer Settings Table 12 SENSOR Menu Select the Media Sensor Select the media sensor that is appropriate for the media that you are using The reflective sensor can be used with all media types The transmissive sensor should be used only for simple gap media Accepted values TRANSMISSIVE REFLECTIVE Related ZPL command s JIS SGD
90. has black marks not full width black lines or notches then see Adjusting the Movable Sensor for Black Marks or Notches on page 90 3 Open the media roll holders Pull the media guides open with your free hand and place the media roll on the roll holders and release the guides Orient the media roll so that its printing surface will be up as it passes over the platen drive roller P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Options 105 Cutter Option 4 Thread the media through the cutter s inside slot so that it extends out of the front of the printer Verify the roll turns freely The roll must not sit in the bottom of the media compartment Verify that media s printing surface is facing up 5 Push the media under both of the media guides Under Media 6 Close the printer Press down until the cover snaps closed 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 106 Printer Options ZebraNet Internal Wireless Print Server Option ZebraNet Internal Wireless Print Server Option The ZebraNet Internal Wireless Print Server PS is an optional factory installed device that connects to Wi Fi network access point on your network and your ZebraLinkTM enabled printer The print server provides you with a browser interface for printer and print server settings If you use the ZebraNet M Bridge Zebra network
91. he connection to the access point as a percentage value between zero not connected and 100 strongest signal Values below 40 represent a very poor signal and radio communication is not reliable Accepted values N A Related ZPL command s none SGD command used wlan signal strength Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup IP Port View the IP Port Value This printer setting refers to the wireless print server s port number that the TCP print service is listening on Normal TCP communications from the host should be directed to this port Accepted values N A Related ZPL command s none SGD command used wlan ip port Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup IP Alternate Port View the IP Alternate Port Value This command sets the port number of the alternate WLAN port Note Print servers supporting this command will monitor both the primary port and the alternate port for connections at the same time Accepted values 32 character alphanumeric string default 125 Related ZPL command s none SGD command used wlan ip port alternate Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 64 Printer Configuration Changing Printer Settings Table 9 s NETWORK Menu
92. he system contains a certified module An example is Contains FCC ID I28MD EXLANIIN IC ID 3798B EXLANIIN 4 The radio is for indoor use only in the 5150 5250 GHz frequency range The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user s authority to operate the equipment To ensure compliance this printer must be used with fully shielded communication cables Mexico NOM 121 SCT1 2009 Este equipo ha sido disefiado para operar con las antenas que enseguida se enlistan y para una ganancia maxima de antena de x dB El uso con este equipo de antenas no incluidas en esta lista o que tengan una ganancia mayor que x dB quedan prohibidas La impedancia requerida de la antena es de y ohms auden p n 220370 09 Gain 2 77dbi 2 4 GHz Gain 2 69 3 19dBi 5 GHz mpedance 50 ohms ZD500 Series TThermal Transfer Printer User s Guide P1062653 001Rev A Canadian DOC Compliance Statement Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This Class B digital apparatus complies with Canadian ICES 003 Industry Canada IC Warning Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillag
93. how the printer s current settings 2 Turn off O the printer 3 Press and hold FEED while turning on I the printer Hold FEED until the first control panel light turns off The printer prints a series of labels Figure 1 at various speeds and at darkness settings higher and lower than the darkness value shown on the configuration label Figure 1 Print Quality Report Sv pid 2 Vol 15 Lt Print Speed i gt Releive Dares 3 aa z i E n 3 EN 5 jl 12 15S mmm te 1 SER meee a zm EE L DI 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 136 Troubleshooting Printer Diagnostics 4 See Figure 2 and Table 6 Inspect the test labels and determine which one has the best print quality for your application If you have a bar code verifier use it to measure bars spaces and calculate the print contrast If you do not have a bar code verifier use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test Figure 2 Bar Code Darkness Comparison ROTATED BAR CODES E 3 EM Sm mm m m E m iS EE lt mM 0 5 iin mom gt EN m _ c m p mmm zm Ec MATN MAT mzusz MUI IIIIIIIl aCADE 39m CODE 39 SLIGHTLY DARK DUPLI LIT
94. idth to the actual width of the label instead of leaving the print width set to the default See SETTINGS Menu on page 52 PRINT WIDTH Ensure that the data is not directed to a device that is not installed or is unavailable Ifthe problem persists call a service technician 8 12 2013 Printing lssues Troubleshooting Printing Issues This section helps you identify possible issues with printing or print quality the possible causes and the recommended solutions Issue General print quality issues The printed image does not look right 8 12 2013 Table 2 Printing Issues Possible Cause The printhead is dirty Recommended Solution Clean the printhead See Cleaning the Printhead on page 111 and Platen Cleaning and Replacement on page 114 The printer is set at an incorrect darkness level and or print speed For optimal print quality set the darkness to the lowest possible setting for your for bar codes and balance that with graphic and text quality in your application Don not set print speeds above the manufacture maximum rated speed for your media or ribbon You may want to perform the Print Quality Report on page 135 to determine the ideal darkness and speed settings for your application See SETTINGS Menu on page 52 DARKNESS for how to change the darkness setting See SETTINGS Menu on page 52 PRINT SPEED for how to change the print speed You are using an incorrect combi
95. ith your existing PC hardware USB s plug and play design makes installation easy Multiple printers can share a single USB port hub When using a USB cable not supplied with your printer verify that the cable or cable packaging bears the Certified USB mark see below to guarantee USB 2 0 compliance Parallel Interface The required cable must have a 25 pin D type DB 25P male connector on one and a Centronics on the other end IEEE 1284 A B parallel interface specification Parallel Cable 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 30 Setup Connecting your Printer to a Computer Serial Interface The printer uses a Null Modem cross over cable for DTE communications The required cable must have a nine pin D type DB 9P male connector on one end which plugs into the mating DB 9S serial port located on the back of the printer The other end of this signal interface cable connects to a serial port on the host computer For pinout information refer to Appendix A The serial port communication settings between the printer and host typically a PC must match for reliable communication The Bits per second or Baud rate and Flow control are the most common settings that get changed Serial communications between the printer and the host computer can be set by Using the printers Control Panel PORTS menu ZPL programming SC command Res
96. lements important points of the main text Tools Tells you what tools you need to complete a given task a5 8 12 2013 ZD500 Series TThermal Transfer Printer User s Guide P1062653 001Rev A viii Document Conventions Notes P1062653 001 Rev A ZD500 Series Thermal Transfer PrinterUser s Guide 8 12 2013 Contents T introduction 6 c 52c acid gi o as Ca l B aae gi40a 0 S081 l6 nada am qs 1 ZD500 Series Thermal Printers eee 1 The ZD500 Series printer features 0 0000 eee 2 The ZD500 Series printer options liliis 2 Whats inthe BOX osse pee 109163 d ng XR RU EE be eee ee eee EE 4 Unpack and Inspect the Printer 4 Printer Features 2 655000 t i G8 ced a eed ee d b REGE 4 qu kh eee aa ee 5 Control Panel meresi 521 60124 b ng di u h Les a tete bbe hd bbl ae ees x doas 8 Control Panel Display Menu and Status lcons 10 Printer Control Panel Display 00000 cece tees 11 Navigating through Screens in the Menu 12 Control Panel Menu Map_ rr 14 xo 00 S MI eee 15 Select a Location for the Printer liliis 16 Attaching Power x VER be ed fone E oe ki ate dd eed E 17 Preparing and Handling Media 18 Me
97. m the drop down select your Security Mode If you select Then None Continue with step 12 WEP 40 Bit a Inthe WEP Options section of the window enter the WEP 128 Bit following values Authentication type WEP Index Encryption Key Storage e WEP Keys b Click Next and continue with step 12 EAP TLS In the EAP section of the window if necessary EAP TTLS a Enter the Optional Private Key mg b Click Next and continue with step 12 WPA EAP TLS PEAP In the General Security section of the window LEAP a Enter the Security Username and Password TP V TS b Click Next and continue with step 12 WPA PEAP WPA LEAP WPA PSK In the WPA section of the window a Select the PSK Type Enter the PSK Name Click Next and continue with step 12 WPA EAP FAST KERBEROS ZD500 Series Thermal Transfer Printer User s Guide alo p In the General Security section of the window enter the Security Username and Password b Inthe EAP section of the window if necessary enter the Optional Private Key c Click Next and continue with step 12 a In the Kerberos Settings section of the window enter the following values e Kerberos User e Kerberos Password Kerberos Realm Kerberos KDC b Click Next and continue with step 12 c KERBEROS is not supported on Internal Wireless Plus print servers or radio cards 8 12 2013 8 12 2013 Setup 39 Configure Using the Connectivity Wizard 12
98. menu 4 apes Vand A indicate that a value can be changed Any changes that you make are saved immediately Press the UP ARROW or DOWN ARROW to scroll through accepted values ZEBRA 25500 ZEBRA 2D500 u O O To scroll through the items in a User menu press the LEFT ARROW or RIGHT ARROW C Eac Oo X aye O e ZEBRA z0500 A word in the bottom right corner of the display indicates an available action Press SELECT button or press RIGHT SELECT to perform the action shown Note The printer automatically returns to the Home menu after 15 seconds of inactivity in a User menu 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 44 Introduction Control Panel Menu Map Control Panel Menu Map Home Menu Items Li Menu Item also in other Menus Printer Option May not be present Go to next Menu group Printer Ready V74 xx xxZ Network Active Print Server Primary Network tei Settings VT Tools gt Darkness E Print Speed ontrast Media Type LCD Backlight Print Method Idle Display Power Up Tear Off Action Print Width Head Close Action Print Mode Label Top t Diag
99. mine which side is coated Outside Inside qo To determine which side of a ribbon is coated complete these steps 40 Ribbon Test with Adhesive If you have labels available perform the adhesive test to determine which side of a ribbon is coated This method works well for ribbon that is already installed To perform an adhesive test complete these steps 1 Peel a label from its liner 2 Press a corner of the sticky side of the label to the outer surface of the roll of ribbon 3 Peel the label off of the ribbon 4 Observe the results Did flakes or particles of ink from the ribbon adhere to the label If ink from the ribbon Then Adhered to the label The ribbon is coated on the outside and can be used with the printer Did not adhere to the label The ribbon is coated on the inside and can not be used in the printer P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 8 12 2013 Print Operations 85 Ribbon Overview Ribbon Scratch Test Perform the ribbon scratch test when labels are unavailable To perform a ribbon scratch test complete these steps 1 Unroll a short length of ribbon 2 Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper 3 Scratch the inner surface of the unrolled ribbon with your fingernail 4 Lift the ribbon from the paper 5 Observe the results Did the ribbon leave a mark
100. mining where the gaps are located Figure 4 Sensor Profile Media Section 166 86 4 4 4 4 1 Tt r pEr ae0U1T 3 e ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 142 Troubleshooting Printer Diagnostics Notes P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Appendix Interface Wiring This section provides wiring diagrams for typical interface cables that do not have a single standardized configuration 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 144 Appendix Interface Wiring Serial Port Interface Serial Port Interface Pin Description Not used RXD receive data input to the printer TXD transmit data output from the printer DTR data terminal ready output from the printer controls when the host may send data Chassis ground DSR data set ready input to the printer RTS request to send output from the printer always in the ACTIVE condition when the printer is turned on CTS clear to send Not used by the printer 5 V 0 75 A fused The maximum current available through the serial and or parallel port is not to exceed a total of 0 75 Amps When XON XOFF handshaking is selected data flow is controlled by the ASCII control codes DC1 XON and DC3 XOFF The DTR control lead will have no effect Interc
101. mmunications Setup gt TCP IP Settings WIRED or View or Set the Default Gateway WLAN View and if necessary change the default gateway Gateway This menu item appears only if a wired or wireless print server is installed on your printer To save changes to this setting set IP PROTOCOL to PERMANENT and then reset the print server see RESET NETWORK in this section Accepted values 000 to 255 for each field Related ZPL command s ND SGD command used Wired internal wired ip gateway Wireless wlan ip gateway Printer web page View and Modify Printer Settings gt Network Communications Setup gt TCP IP Settings 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 62 Printer Configuration Changing Printer Settings Table 9 s NETWORK Menu WIRED or Set the IP Resolution Method WLAN This parameter tells if the user permanent or the server dynamic selects the IP Protocol IP address If a dynamic option is chosen this parameter tells the method s by which the wired or wireless print server receives the IP address from the server Accepted values ALL GLEANING ONLY RARP BOOTP DHCP DHCP amp BOOTP PERMANENT Related ZPL command s ND SGD command used Wired internal wired ip protocol Wireless wlan ip protocol Printer web page View and Modify Printer Settings gt Network Communications Setup gt TCP IP Setting
102. n Related ZPL command s RS SGD command used rfid position program Printer web page View and Modify Printer Settings gt RFID Setup PROGRAM POSITION RFID Read If the desired read power is not achieved through RFID tag calibration a value may be Power specified Accepted values 0 to 30 Related ZPL command s RW SGD command used rfid reader 1 power read Printer web page View and Modify Printer Settings gt RFID Setup RFID READ PWR RFID Write If the desired write power is not achieved through RFID tag calibration a value may be Power specified Accepted values 0 to 30 Related ZPL command s RW SGD command used rfid reader 1 power write Printer web page View and Modify Printer Settings gt RFID Setup RFID WRITE PWR RFID Valid Resets the RFID valid label counter to zero counter Accepted values N A Related ZPL command s RO SGD command used odometer rfid valid resettable 8 12 2013 Printer web page ZD500 Series Thermal Transfer Printer User s Guide N A P1062653 001 Rev A 68 Printer Configuration Changing Printer Settings Table 10 s RFID RFID Menu RFID Void Resets the RFID void label counter to zero Counter Accepted values N A Related ZPL command s RO SGD command used odometer rfid void_resettable Printer web page N A RFID Tag Initiate tag calibration for RFID media Not the same as manual calibration for media Calibration Accepted values
103. n lifting the top cover Printhead Removal 1 Open the printer Remove any transfer ribbon from the printer 2 Use a small flat bladed screwdriver to remove the ribbon guide Gently pry the guide right side tab from the ribbon frame Pull the left side of the ribbon guide out Ribbon Guide and printhead cover 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 3 Use a blunt tipped tool to press the release tab on the right side and then the left side of the printhead The tool diameter can be from 0 10 to 0 15 inches 2 5 to 3 8 mm Insert the tool into the ribbon frame s printhead release access the round opening Push the release tab and gently pull the printhead bracket down MZ os l s P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Maintenance 119 Replacing the Printhead 4 Gently but firmly pull the two printhead cable bundles connectors off of the printhead ZA of 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 120 Maintenance Replacing the Printhead Replacing the Printhead 1 Push the left side printhead connector into the printhead The connector is keyed to only insert one way 2 Connect the green ground wire to the printhead 3 Push the right side printhead wire connector onto the printhead 4 Check that the ground wire and wire bundles a
104. n your Zebra printer may damage your printer or printhead The media and ribbon types should be matched to provide you with optimal print results Always use ribbon that is wider than the media to protect the printhead from wear For direct thermal printing do not load ribbon in the printer Before following these steps prepare the ribbon by removing its wrapping and pulling its adhesive strip free Right Side printer and roll Adhesive Strip Important DO NOT USE early model desktop printer ribbon cores The older ribbon cores can be identified by notches on only one side of the ribbon core These older cores are too large and will cause take up spool to bind Note DO NOT USE ribbon cores with damaged notches rounded frayed smashed etc The core notches should be square to lock the core on the spindle or the core may slip causing ribbon wrinkle poor end of ribbon sensing or other intermittent failures ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 24 Setup Loading Transfer R ibbon 1 With the printer open place a new ribbon roll on printer s lower ribbon supply spindles 2 M A mA Rotate the roll until the notches align and lock into the left side of the supply hub 2 Place an empty ribbon core on printer s take up
105. nal injury avoid touching the printhead Use only the cleaning AN Caution The printhead becomes hot while printing To protect from damaging the pen to perform maintenance When you load new media you can also clean the printhead 1 Rub the cleaning pen across the dark area of the printhead Clean from the middle to the outside This will move adhesive transferred from the edges of media to the printhead outside of media path 2 Wait one minute before closing the printer 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 112 Maintenance Cleaning Media Path Considerations Use a cleaning swab to remove debris dust or crust that has built up on the holders guides and media path surfaces 1 Use the alcohol in the cleaning swab to soak the debris to break up the adhesive 2 Wipe the ridges to remove accumulated debris 3 Wipe the inside edges of both edge guides to remove any built up residue 4 Wait one minute before closing the printer Discard the cleaning swab after use Pinch Roller Ridges Platen P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 8 12 2013 Maintenance 113 Cleaning Sensor Cleaning Dust can accumulate on the media sensors 1 Gently brush away dust if necessary use a dry swab to brush away dust If adhesives or other contaminates remain use an
106. nation of labels and ribbon for your application You maybe using the wrong power supply The printhead has worn out 1 Switch to a different type of media or ribbon to try to find a compatible combination 1 Ifnecessary consult your authorized Zebra reseller or distributor for information and advice Verify the printer has the correct 100 Watt power supply that came with this printer Replace the printhead The printhead is a consumable item and will wear out due to friction between the media and printhead Using unapproved media may shorten life or damage your printhead The platen may need cleaning or replacement ZD500 Series Thermal Transfer Printer User s Guide Clean or replace the platen drive roller P1062653 001 Rev A 127 128 Troubleshooting Printing Issues Issue No print on the label Table 2 Printing Issues Continued Possible Cause The media may not be direct thermal media when printing without ribbon i e thermal transfer Recommended Solution See the test procedure Determining Thermal Media Types on page 79 The ribbon may not have the ink outside wound or approved for this printer See the following ribbon test procedures Ribbon Test with Adhesive on page 84 and Ribbon Scratch Test on page 85 Media or ribbon has been loaded incorrectly The media printable surface must face up towards the prinhead Follow the instructions for Lo
107. ndicator light on steady indicates one of the following The media supply is out The ribbon supply is out e The printhead is open Cutter malfunction The printer needs attention and cannot continue without user intervention STATUS light flashing red This indicator light flashing indicates one of the following The printer is unable to correctly identify the printhead type The main logic board MLB is over temperature The printhead is extremely over temperature N Caution s The printhead may be hot and could cause severe burns Allow the printhead to cool The printer needs attention and cannot continue without user intervention 208 Jac x 218 VAN 8 12 2013 STATUS light flashing amber followed by alternating amber green This status light condition indicates the printer is in Forced Download Mode Forced Download Mode is used to download new firmware to the printer This mode should only be used by trained personnel ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 9 10 Introduction Control Panel Display Menu and Status Icons Control Panel Display Menu and Status Icons Error Cover Unlocked Ribbon In Media In Data Ethernet Bluetooth Signal Strength WiFi Previous Menu Shortcut Language Menu Settings Menu Sensors Menu Tools Menu Ports Menu Network Menu Bluetooth Menu RFID Menu Figure 5 Typical Home Menu P aM 3 Sf C OD m 2
108. ng Position ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 90 Print Operations Using the Movable Black Mark Sensor Adjusting the Movable Sensor for Black Marks or Notches The black mark sensor looks for non reflective surfaces such as black marks black lines notches or holes in the media which do not reflect the sensor s beam back to the sensor s detector The sensor and it s black mark detector are next to each other under the sensor cover dark plastic cover is translucent to the sensor s non visible light The sensor can be adjusted by two methods 1 Preferred Aligning the movable sensor s alignment arrow to the right side of a black mark or notch located in the center or left side of the printer or 2 Align the center of the sensor cover under the oval notch or a right hand black mark or notch The sensor should be set as far as possible from the edge of media The media can move from side to side and notches cut into the side of the media can become damaged Load the media Before closing the printer adjust the moveable black mark sensor as follows 1 Flip the media back over the roll to expose the black marks or notches on the backside non printing side of the media l Black Marks A Va P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 91 Using the Movable Black Mark Sensor 2 Slide the movable sensor f
109. nical Support or by an authorized service technician 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 60 Printer Configuration Changing Printer Settings Table 8 TOOLS MENU Communication Use this diagnostics tool to cause the printer to output the hexadecimal values for all Diagnostics Mode data received by the printer For more information see Communication Diagnostics Test on page 139 Accepted values DISABLED ENABLED Related ZPL command s JD to enable JE to disable SGD command used device diagnostic print Control panel key s Hold PAUSE FEED for 2 seconds when the printer is in the Ready state Printer web page N A Enable ZBI Zebra Basic Interpreter ZBI 2 0 is a programming option that may be purchased for your printer If you would like to purchase this option contact your Zebra reseller for more information Accepted values N A Related ZPL command s none SGD command used zbi key identifies if the ZBI 2 0 option is enabled or disabled on the printer Printer web page N A Run a ZBI If you have ZBI installed you may choose to run a ZBI program that you have Program downloaded to your printer Accepted values N A Related ZPL command s JI JI SGD command used zbi control run Printer web page Directory Listing Stop a ZBI If your printer is running a ZBI program you may stop that program Program
110. nostic Left Position Mode Reprint Mode ZBI Enabled Label Length Max Wired IP Address Wired Subnet Mask Wired Gateway Wired IP Protocol Wired MAC Address Wired Port Ia Il 1 WLAN Installed L_No _ WLAN Reset Network 2223 Language E RFID cS Cem HE Sensors ffi Ports RFID Status Coe Sensor Type gt Baud Rate gt ry gt RFID Calibrate ZPL Override Data Bits RFID Read Command Parit Data Character y Control Host RFID Test Character Label Sensor Handshake RFID Program Delimiter Char Parallel Mode Position HEID ead ZPL Mode WML Version Power RFID Write Power RFID Valid Count RFID Void Count P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup This section assists you in setting up and operating your printer for the first time Basic Printer Setup Overview The setup process to can be broken down to two 2 phases hardware setup and host system software driver setup Place the printer in a safe location with access to power and where cable or the wireless option communications can access your printer Attach the printer to a grounded AC power source Select and prepa
111. not being printed on the media Setting the width too wide wastes formatting memory and can cause the printer to print off of the label and onto the platen roller This setting can affect the horizontal position of the label format if the image was inverted using the POT ZPL II command Accepted values 0000 to 0832 dots 200 dpi printers 0000 to 1280 dots 300 dpi printers Related ZPL command s PW SGD command used ezpl print width Printer web page View and Modify Printer Settings gt Media Setup gt Print Width 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 54 Printer Configuration Changing Printer Settings Table 7 SETTINGS Menu Continued Print Mode Select a print mode that is compatible with your printer options Accepted values TEAR OFF PEEL OFF use this value for Label Dispensing Separates the liner from the label and presents a peeled label to the operator REWIND CUTTER DELAYED CUT e LINERLESS PEEL LINERLESS REWIND LINERLESS TEAR Related ZPL command s MM SGD command used media printmode Printer web page View and Modify Printer Settings gt General Setup gt Print Mode Label Top If necessary shift the print position vertically on the label A negative value moves the format towards the top of the label a positive value moves the format away from the top of the label Accepted values 120 to 120 Rel
112. nsfer Printer User s Guide 8 12 2013 Printer Options 99 Printer Options This section covers the common printer options and accessories with brief descriptions and how to get you started using or configuring your printer option or accessory 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 100 Printer Options Label Dispenser Option Label Dispenser Option The factory installed label dispenser option allows you to print a label with backing liner web being removed from the label as it prints ready for application When printing multiple labels removing the dispensed peeled label notifies the printer to print and dispense the next label To use dispenser mode correctly use your printer driver to activate the label taken sensor along with these typical label settings which include but are not limited to length non continuous gap and web liner Otherwise you must send the ZPL programming commands to the printer When programming in ZPL you can use the following command sequences shown below and refer to your ZPL Programming Guide for more information on ZPL programming XA MMP XZ XA JUS XZ 1 Load your labels into the printer Close the printer and press the Feed button until a minimum of 4 inches or 100 millimeters of exposed labels exit the printer Remove the exposed labels from the liner P1062653 001 Rev A ZD500 Series Thermal Transfer Printer
113. nt quality is influenced by the heat density setting of the printhead the print speed and the media in use Experiment with these settings to find the optimal mix for your application Print quality can be set with the Zebra Setup Utility s Configure Print Quality routine Note Media manufactures may have specific recommendations for speed settings for your printer and the media Some media types have lower maximum speeds than your printer s maximum speed The relative darkness or density setting can be controlled by Using the control panel Navigate as follows e Press the menus Home ft button Navigate to the SETTINGS R menu button and press the Select f button Use the Right P navigation arrow to browse to DARKNESS Use the Up and Down V navigation arrows to change the darkness setting The Set Darkness SD ZPL command consult your ZPL Programming Guide If you find that the print speed needs to be adjusted use The Windows printer driver or application software such as ZebraDesigner The Print Rate PR command consult your ZPL Programming Guide Use the printer s Print Quality Report also know as FEED Self Test to print a range of labels used to allow you to identify changes to print DARKNESS and SPEED settings to optimize general print and bar code quality See the Print Quality Report on page 135 for details 8 12 2013 ZD500 Series
114. nting Tag stock Tags are usually made from a heavy paper up to 0 0075in 0 19mm thick Tag stock does not have adhesive or a liner and it is typically perforated between tags For more information on basic media types see Table 15 The printer typically uses roll media but you can use fan fold or other continuous media too Use the correct media for the type of printing you require When printing without a ribbon you must use direct thermal media When using ribbon you must use thermal transfer media Determining Thermal Media Types Thermal transfer media requires ribbon for printing while direct thermal media does not To determine if ribbon must be used with a particular media perform a media scratch test To perform a media scratch test complete these steps 1 Scratch the print surface of the media with a finger nail or pen cap Press firmly and quickly while dragging it across the media surface Direct thermal media is chemically treated to print expose when heat is applied This test method uses friction heat to expose the media 2 Did a black mark appear on the media If a black mark Then the media is Does not appear on the media Thermal transfer A ribbon is required Appears on the media Direct thermal No ribbon is required 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 80 Print Operations Types of Media Media Type Non Continuous Roll Media
115. o slightly dark ones for in spec bar codes Both normal and rotated bar codes will be in spec but small alphanumeric characters may not be complete Too light Labels that are too light are obvious Both normal and rotated bar codes have incomplete bars and spaces Small alphanumeric characters are unreadable Note the relative darkness value and the print speed printed on the best test label Add or subtract the relative darkness value from the darkness value specified on the configuration label The resulting numeric value is the best darkness value for that specific label ribbon combination and print speed If necessary change the darkness value to the darkness value on the best test label If necessary change the print speed to the same speed as on the best test label ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 138 Troubleshooting Printer Diagnostics Reset Printer Factory Defaults Performing this resets the printer configuration to the factory default values for the non network printer settings Perform a sensor calibration after this procedure See Manual Calibration Media on page 75 To perform a Reset Printer Factory Defaults procedure FEED PAUSE Self Test complete these steps 1 Turn off O the printer 2 Press and hold FEED PAUSE while turning on I the printer 3 Hold FEED PAUSE until the first control panel light turns off The printer
116. ol Panel to access the Printers and Faxes menu Open the menu 2 Select the newly install printer s icon to select the printer and right click the mouse to access the printer Properties menu 3 From the printer s General tab window click on the Print Test Page button The printer should print a Windows test print page Test Print on a Ethernet printer connected to a network LAN or WAN with a MS DOS Command Prompt or Run from the Windows XP Start menu 1 Create a text file with the following ASCII three characters WC 2 Save the file as TEST ZPL an arbitrary file name and extension name 3 Read the IP address off the printer s Configuration Status Label s Network Status printout On a system that is connected to the same LAN or WAN as the printer type the following in the Web browser window s address bar and enter ftp IP address for IP address 123 45 67 01 it would be ftp 123 45 67 01 4 Type the word put followed by the file name and enter For this test print file it would be put TEST ZPL The printer should print a new Print Configuration Status label 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 50 Setup After Your Printer is Connected Test Print with a Copied ZPL Command File for Non Windows Operating Systems 1 Create a text file with the following ASCII three characters WC 2 Save the file as TEST ZP
117. on is not designed for high speed operation Replace supplies with those recommended for high speed operation Misregistration skips labels P1062653 001 Rev A The printer is not calibrated Calibrate the printer See Manual Calibration Media on page 75 Improper label format ZD500 Series Thermal Transfer Printer User s Guide Check your label format and correct it as necessary 8 12 2013 Issue Vertical drift in top of form position Troubleshooting Printing Issues 129 Table 2 Printing Issues Continued Possible Cause The printer is out of calibration Recommended Solution Calibrate the printer See Manual Calibration Media on page 75 The platen roller is dirty Clean the printhead and platen roller See Cleaning the Printhead on page 111 and Platen Cleaning and Replacement on page 114 Vertical image or label drift The printer is using non continuous labels but is configured in continuous mode The media sensor is calibrated improperly The platen roller is dirty Set the printer for the correct media type gap notch continuous or mark see SETTINGS Menu on page 52 MEDIA TYPE and calibrate the printer if necessary see Manual Calibration Media on page 75 Calibrate the media in the printer See Manual Calibration Media on page 75 Clean the printhead and platen roller See Cleaning the Printhead on page 111 and Platen Cleaning and
118. on status and configuration information to assist with installation and connection to a Bluetooth enabled host system Microsoft has supported most Bluetooth devices since the release of Windows XP Service Pack 2 SP2 Prior to that Bluetooth devices for earlier versions of Windows required drivers to be supplied with the device Windows XP SP2 and above also include Add a Printer wizard support for printers The ZD500 Series printer is accessed via a Bluetooth virtual serial port connection SPP The printer only needs Bluetooth 2 0 driver that supports SPP to be able to communicate with the Windows PC s Bluetooth devices In the Windows environment the printer requires the ZebraDesigner driver to be installed on the computer to enable printing after Bluetooth communication has been established Use the Zebra Setup Utility s printer install wizards to help you configure your Bluetooth connection ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 107 108 Printer Options Bluetooth Option Printer Network Configuration Status Label ZD500 Series printers with the ZebraNet Internal Wireless Print Server option on board print an additional printer configuration status label for information needed to establish and trouble shoot network printing The following printout is printed with the ZPL WL command Netuork Configuration Zebra L vs t y 4 l ng ZTC ZDSOOR 203dpi ZPL XX
119. onnecting to DTE Devices The printer is configured as data terminal equipment DTE To connect the printer to other DTE devices such as the serial port ofa personal computer use an RS 232 null modem crossover cable Figure 31 shows the required cable connections Connecting to the KDU Keyboard Display Unit The original KDU was designed for DCE printer connections and requires a Zebra custom serial port gender changing adapter The KDU now includes the KDU adapter and the Zebra kit part number for the KDU Adapter is 105934 088 The ZKDU and KDU Plus both automatically detect the interface Connecting the Printer to a DTE Device DB 25S Connector to DTE Device PC 2 3 4 5 6 7 8 20 22 P1062653 001 Rev A DB 9P DB 9S DB 9P Connector Connector Connector to Printer to DTE Device PC to Printer OMDNOOBRWN 1 2 3 4 5 6 7 8 9 OANODOARWNH ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Appendix Dimensions This section provides external printer dimensions 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 146 Appendix Dimensions External ZD500 Series Printer Dimensions External ZD500 Series Printer Dimensions 7 90 in 200 7 mm
120. ovides thermal transfer and direct thermal printing at speeds up to 6 ips inches per second The 300 dpi version printer provides thermal transfer and direct thermal printing at speeds up to 4 ips These printers support ZPL Zebra printer programming language and a wide variety of interface and feature options ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 2 Introduction ZD500 Series Thermal Printers The ZD500 Series printer features e A user display and control panel for easier installation and direct access feature controls typically found only in premium printers OpenAccess design for simplified media loading Color coded operator controls and media guides Zebra Global Printing Solution supports Microsoft Windows keyboard encoding and ANSI Unicode UTF 8 and UTF 16 Unicode Transformation Formats XML ASCII 7 and 8 bit used by legacy programs and systems basic single and double byte font encoding JIS and Shift JIS Japanese International Standards Hexadecimal encoding and custom character mapping DAT table creation font linking and character remapping On The Fly OpenType and TrueType font scaling and import Unicode resident scalable font and a selection of resident bitmap fonts XML Enabled printing allows XML communications for bar code label printing eliminating license fees and print server hardware and lowering customization and programmin
121. page N A Idle Display Select the information shown on the printer s display when the printer is idle Accepted values FW VERSION P ADDRESS MM DD YY 24 HR M DD YY 12 HR DD MM YY 24 HR DD MM YY 12 HR Related ZPL command s none SGD command used device idle display format Printer web page N A Power Up Action 8 12 2013 Set the Power Up Action Set the action for the printer to take during the power up sequence CALIBRATE adjusts sensor levels and thresholds determines the label length and feeds the media to the next web e FEED feeds the labels to the first registration point LENGTH determines the label length using current sensor values and feeds the media to the next web NOMOTION tells the printer not to move the media You must manually ensure that the web is positioned correctly or press feed to position the next web SHORT CAL sets the media and web thresholds without adjusting sensor gain determines the label length and feeds the media to the next web Accepted values CALIBRATE FEED LENGTH NOMOTION SHORT CAL Related ZPL command s MF SGD command used ezpl power up action Printer web page View and Modify Printer Settings gt Calibration ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 58 Printer Configuration Changing Printer Settings Table 8 e TOOLS MENU Head Close Set the
122. pe Print Method Specify if the printer is to use Direct Thermal mode no ribbon or Thermal Transfer mode using thermal transfer media and ribbon Accepted values THERMAL TRANS DIRECT THERMAL Related ZPL command s MT SGD command used ezpl print method Printer web page View and Modify Printer Settings gt Media Setup gt Print Method P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Configuration 53 Changing Printer Settings Table 7 SETTINGS Menu Continued Tear Off If necessary adjust the position of the media extending out of the printer after printing Position Higher numbers move the media out the tear line moves closer to the leading edge of the next label Lower numbers move the media in the tear line moves closer to the edge of the label just printed Note Tear Off does not affect RFID program position t ae 1 Media direction 2 Factory set tear line location at position 000 Accepted values 120 to 120 Related ZPL command s TA SGD command used ezpl tear off Printer web page View and Modify Printer Settings gt General Setup gt Tear Off Print Width Specify the width of the labels being used The default value is the maximum width for the printer based on the printhead s DPI value Note Setting the width too narrow can result in portions of a label format
123. printer through the port selected at the beginning of this procedure Then a Verify that the printer is connected to the computer through the port you selected r3 Note For serial connections use a serial null modem cable b If you have not already done so turn on I the printer c On the Review and Send ZPL for Wireless window click Finish The printer sends the ZPL script to the printer through the selected port The Wireless Setup Wizard screen closes d Turn the printer off O and then back on I Save the ZPL script to a file for later use or for use on other printers c Note You can send the ZPL script file to multiple printers that use the same configuration or you can send the file to a printer that had the network settings restored to the factory defaults This saves you from having to go through the Wireless Setup Wizard more than once a On the Review and Send ZPL for Wireless window highlight the script right click and select Copy b Opena text editor such as Notepad and paste the script into the application c Save the script d In the Connectivity Wizard click Cancel to exit without sending the script at this time e If you have not already done so turn on I the printer f Sendthe ZPL file to the printer through the connection of your choice 16 Observe the wireless status on the printer s control panel and confirm that you have set up your printer for wireless connectivit
124. pty ribbon with a new roll The printhead damaged PH NOT AUTHENTICATED REPLACE PRINTHEAD replace incorrectly or was replaced with one that is not a genuine Zebra printhead STATUS light flashing red P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide Install a genuine Zebra printhead 8 12 2013 Table 1 s Error Messages Continued Display Indicator Lights PRINT HEAD OVERTEMP PRINTING HALTED STATUS light steady yellow Possible Cause A The printhead is over temperature Troubleshooting Error Messages 125 Recommended Solution Caution The printhead may be hot enough to cause severe burns Allow the printhead to cool Allow the printer to cool Printing automatically resumes when the printhead elements cool to an acceptable operating temperature If this error persists consider changing where the printer is located or using a slower print speed HEAD COLD PRINTING HALTED THERMISTOR REPLACE PRINTHEAD STATUS light steady yellow The printer shows one of these messages or cycles between them Caution s An improperly connected printhead data or power cable can cause these error messages The printhead may be hot enough to cause severe burns Allow the printhead to cool The printhead data cable is not properly connected Call a service technician to hook up the printhead properly The printhead has a faulty thermistor
125. r CD for your printer and is available through http www zebra com software ZebraNet Bridge Enterprise version 1 2 5 or later is required to configure the printer correctly for use The Connectivity Wizard which is part of this software allows you to configure your printer easily for wireless operation by writing the appropriate ZPL script for you Use this utility when you are first installing the wireless print server or after you set the network options back to factory defaults s Note You can only set up one print server at a time with the Connectivity Wizard To yi configure multiple print servers wired and wireless run the program once for each print server To use the Connectivity Wizard complete these steps 1 If it is not already installed install ZebraNet Bridge Enterprise on your computer You can get the program from the user CD that came with your printer or you can download it at http www zebra com software 2 Launch the ZebraNet Bridge Enterprise program If you are prompted for a serial number you may click Cancel You will still be able to use the Connectivity Wizard 3 From the Menu bar select Tools Connectivity Wizard The Connectivity Wizard opens f r Connectivity Wizard This wizard sets up network printers Select the local port 6 wv Zebra Choose Port m Cancel P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 35 Configu
126. r Ribbon 86 Adjusting the Print Width 0 000 0 0 cee 87 Adjusting the Print Quality 2 2 0 0 0 0020s 87 Media Sensing z 42 1220222049340 63 l c Pa pi Abe san ye eae eye deodadd be Peake 88 Using the Movable Black Mark Sensor 89 Adjusting the Movable Sensor for Black Marks or Notches 90 Adjusting the Movable Sensor for Web Gap Sensing 92 Printing on Fan Fold Media 93 P1062653 001 Rev A ZD500 Series User s Guide 8 12 2013 Contents xj Printing with Externally Mounted Roll Media 95 Sending Files to the Prinfer re 95 Fonts and Your Printer Q eee 96 Identifying Fonts in Your Printer llli eee 96 Localizing the Printer with Code Pages 96 Asian fonts and Other Large Font Sefs 97 Getting Asian Fonfs Q QQQQ tte eee 97 Se PME CD mn 99 Label Dispenser Option ete eee 100 Cutter Option uo ieee nae ee eet RR EUR CR Rede be ROS o c c RR ES 103 Loading Media with the Cutter Option 104 ZebraNet Internal Wireless Print Server Option 106 Bluetooth Option
127. ransfer media This can be done with the printer driver application software or printer programming commands When controlling printer operations with ZPL programming refer to the Media Type MT ZPL II command follow the instructions in the ZPL Programming Guide 8 To verify the mode change from direct thermal printing to thermal transfer printing use the Test Printing with Configuration Report Printouts on page 27 to print a configuration label The PRINT METHOD should read THERMAL TRANS on the printer configuration status label Your printer is now ready to print Your media may need a Manual Calibration to adjust the printer s sensors and label length setting to operate properly See the Manual Calibration Media on page 75 If you are using RFID media run a RFID Calibration procedure see the RFID Menu on page 65 RFID CALIBRATE for details P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 27 Test Printing with Configuration Report Printouts Test Printing with Configuration Report Printouts Before you connect the printer to your computer make sure that the printer is in proper working order You can do this by printing a configuration status report 1 Make sure the media is properly loaded and the top cover of the printer is closed 2 Press and hold CANCEL button while setting the printer power switch to on I 3 Hold CANCEL button down until the p
128. re Using the Connectivity Wizard 4 From the Choose Port list select the port to which your printer is connected Ifyou will save the file without sending it to the printer you may select any available port Ifyou select File you will be asked to browse to the location of the file you want to save Ifyou select a serial port the serial configuration information appears below the Choose Port list If necessary change the serial communication settings to match your printer s settings Note If a port is in use by another device it will not be included in the drop down list 5 Click Next The wizard prompts for the print server device to configure r m Z Connectivity Wizard imm TU es Select the type of Connectraty Option you are setting up a Zebra Wired Wireless Bluetooth D 4 6 Select Wireless and then click Next The wizard prompts you for the type of printer you are using 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 36 Setup Configure Using the Connectivity Wizard P1062653 001 Rev A 7 Connectivity Wizard f Select the type of printer you are using s J a Zebra amp Tabletop Desktop Mobile TT ca k d 7 Select the type of printer you are using and then click Next The wizard prompts for the wireless IP information 7 Connectivity Wizard Select how you want the print server to obtain an IP addr
129. re media for your printer Load the media Load the transfer ribbon if you are using thermal transfer media Tum the printer ON Print a Configuration Report to verify basic printer operation Turm the printer OFF Choose method to communicate to your printer Local connection via USB Serial or Parallel ports Local network via Ethernet LAN or using the printer s wireless option that supports Wi Fi 802 11 a b g n WLAN and Bluetooth 3 0 Attach the printer to the network or host system and configure the printer as required for communicating to the print system host network For supported Windows Operating systems most common with a Local cabled connection Run the Zebra Setup Utilities for systems from the User s CD Click on Install New Printer and run the install wizard Select Install Printer and select the ZD500R from the list of ZDesigner printers Select the port USB Serial or Parallel that you connected to the PC Turn the printer ON and configure printer communications for your interface type Print a Windows driver Test Print to verify operation with Windows 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 16 Setup Select a Location for the Printer Select a Location for the Printer The printer and media need a clean safe area with moderate temperatures to have optimal print operations Select a location for the printer
130. re still connected to the printhead P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Maintenance 121 Replacing the Printhead 5 Insert the printhead bracket s the tab into slot in the ribbon frame assembly Align the printhead spring slots to the five posts and snap the printhead into the ribbon frame Spring Spring Post Slot 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 122 Maintenance Replacing the Printhead 6 Place the left hand side of the ribbon guide into the ribbon frame Swing the right side of the ribbon guide into the slot and snap it into position 7 Verify that the printhead moves up and down freely when pressure is applied and remains locked when released 8 Clean the printhead Use a new pen to wipe body oils finger prints and debris of the printhead Clean from the center of the printhead to the outside See Cleaning the Printhead on page 111 9 Reload media Plug in the power cord turn on the printer and print a status report to ensure proper function See Test Printing with Configuration Report Printouts on page 27 P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Troubleshooting This section provides troubleshoots procedures 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 124 Troubleshooting Error Messages Error Messages
131. rinter status light turns green for the first time and release 4 The Printer and Network Configuration Reports below will be printed a couple of seconds after the printer s display reports PRINTER READY j PRINTER CONFIGURATION Zebra Technologies ZTC Z2DSOOR 203dpi ZPL Network Configuration Zebra Technologies ZTC ZD500R 203dpi ZPL XXXXXXK XX XXXX DARKNESS PRINT SPEED TEAR OFF TEAR OFF GAP NOTCH TRANSMISSIVE THERMAL TRANS FORMA DELIMITER CHAR ZPL MODE MEDIA POMER UP AD CLOSE BACKFEED LABEL TOP LEFT POSITION REPRINT MODE HW VERSION FW VERSION REGION CODE ERR STATUS READ PWR HRITE PHR Ren ER RTC ZBI 11 RFID RFID RFID RFID RFID gt RFID RFID RFID COUNTRY CODE XXXXXX XX XXXX LORD LAN FROM ACTIVE PRINTSRVR IP PROTOCOL IP ADDRESS SUBNET GATEWAY WINS SERVER IP 1l JSON CONFIG PORT IP PROTOCOL 000 000 000 IP ADDRESS 255 255 255 000 000 000 000 000 000 000 000 000 S os Ul ARP INTERVAL BASE RAW PORT oe CONFIG PORT CARD INSERTED DRIVER INSTALLED OPERATING MODE ESSID ea POWE CURRENT TX RATE s INTL MODE nos availabie REGION CODE ode COUNTRY CODE 0x3FF FPFFFFF CHANNEL MASK 4 8 0 e d Ld 012 Sr ee SCOVERABLE 0 RADIO anh 3f A4 0S E2 F9 RESS 50000
132. rom the center default position to align with the black marks The arrow on the movable sensor should line up with the right edge of the black mark This is true for marks or notches located on either side of the media left side shown 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 92 Print Operations Using the Movable Black Mark Sensor Adjusting the Movable Sensor for Web Gap Sensing The movable sensor supports the web gap positions used by the legacy Zebra desktop printer models and for some non standard media configurations Printer s with typical web gap sensing in the fixed center position or the movable sensor s set to the default position are offset from the center of the printer to allow for gap sensing of labels that are side by side on a roll see below L N Default Gap X Sensing Position Web Gap sensing with the movable sensor can only function when the sensor s alignment arrow points to any position on the alignment key The sensor must be aligned with the labels or other media to sense the gap between the labels The example above shows where the sensor is set if center aligned positioning is used It will miss sensing labels with a 2 up label configuration and with the sensor in the default position it will be able to the detect labels and the gaps between them Adjustment Range Left to Right ES Default e Default
133. s Thermal Transfer Printer User s Guide P1062653 001 Rev A 12 Introduction Printer Control Panel Display Navigating through Screens in the Menu Table 2 shows navigating through the screens in the control panel display Table 2 s Navigation Idle Display XXXXXXXXXX T Ta can XXXXXXXXXX te a B ZEBRA 20500 At the Idle Display Figure 6 on page 11 press LEFT SELECT to go to the printer s Home menu Figure 7 on page 11 Home Menu CJ E CJ CJ Cu sau Cs xem p J e X fv VO a ZEBRA ZD500 ZEBRA 20500 ZEBRA ZD500 H T To move from icon to icon in the To select the highlighted menu Press LEFT SELECT to exit the Home menu press the ARROW icon and enter the menu press Home menu and return to the Idle buttons SELECT Y button Display When an icon is selected its image reverses to highlight it SETTINGS menu icon SETTINGS menu icon highlighted re and active for selection Note The printer automatically returns to the Idle Display after 15 seconds of inactivity in the Home menu P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Introduction Printer Control Panel Display 13 Table 2 s Navigation User Menus CJ s PsC le v V Lx ZEBRA 2b500 a Press LEFT SELECT to return to the Home
134. s WIRED or View the MAC Address WLAN View the Media Access Control MAC address of the print server that is installed in the MAC Address printer wired or wireless Accepted values N A Related ZPL command s none SGD command used Wired internal wired mac addr Wireless wlan mac_ addr Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup ESSID View the ESSID Value The Extended Service Set Identification ESSID is an identifier for your wireless network This setting which cannot be modified from the control panel gives the ESSID for the current wireless configuration Accepted values 32 character alphanumeric string default 125 Related ZPL command s none SGD command used wlan essid Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Configuration Changing Printer Settings 63 Table 9 s NETWORK Menu Channel View the Channel Value This parameter retrieves the current WI FI channel the printer is using Accepted values N A Related ZPL command s none SGD command used wlan essid Printer web page View and Modify Printer Settings gt Network Communications Setup gt Wireless Setup Signal View the Signal Value This parameter returns the signal strength of t
135. s a signal strength but you cannot communicate with al the printer from your computer move the printer to a different location to all try to get a better signal strength or signal quality This situation could also indicate that the printer is associated with but not authenticated with your access point P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 43 Bluetooth Option Configuration Bluetooth Option Configuration 8 12 2013 The Zebra Setup Utilities provides a quick and easy way to configure a Bluetooth wireless connection with your printer 1 Double click the Zebra Setup Utilities icon on your desktop 2 Connect a USB cable from your printer to your computer 3 On the first ZSU screen highlight the printer displayed in the window and click on the Configure Printer Connectivity where shown 4 Select Bluetooth on the Connectivity Type screen and click on the Next button Connectivity Setup Wizard Connectivity type Select the type of connectivity option you are setting up mm 5 On the Bluetooth Settings screen check Enabled to enable Bluetooth functionality 6 In the Friendly Name text field set the Bluetooth name of the device This name appears during device discovery and the master device will label the printer with this name 7 Set Discoverable to On or Off to set whether the device will appear when master devices are looking
136. sed zpl zpl override Printer web page N A 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 70 Printer Configuration Changing Printer Settings Table 11 LANGUAGE Menu Command Set the Format Command Prefix Value Character The format command prefix is a two digit hex value used as a parameter place marker in ZPL ZPL II format instructions The printer looks for this hex character to indicate the start of a ZPL ZPL II format instruction Set the format command character to match what is used in your label formats Important You cannot use the same hex value for the format command prefix control character and delimiter characters The printer must see different characters to work properly If you are setting the value through the control panel the printer will skip any value that is already in use Accepted values 00 to FF Related ZPL command s CC or CC SGD command used zpl caret Printer web page View and Modify Printer Settings gt ZPL Control Control Set the Control Prefix Character Value Character The printer looks for this two digit hex character to indicate the start of a ZPL ZPL II control instruction Set the control prefix character to match what is used in your label formats Accepted values 00 to FF Related ZPL command s CT or CT SGD command used zpl control character Printer web page View and Modify Printer Settings
137. spindles Rotate the ribbon core until the P1062653 001 Rev A notches align and lock into the left side of the take up hub AE k A You can find your first ribbon take up core in the packing box Subsequently use the empty supply core to take up the next roll of ribbon ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 25 Loading Transfer Ribbon 3 Pull the transfer ribbon s leader off the roll and attach it with the adhesive strip on the leader to the empty ribbon core on the supply spindle Center the ribbon on the ribbon core 8 12 2013 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 26 Setup Loading Transfer Ribbon 4 Rotate the thumb wheel on the left side of the supply spindle towards the rear of the printer until the ribbon is pulled tight across the printhead lt lt kom O 5 Verify that the media is loaded and ready to print and then close the printer cover 6 Press the Feed button to have the printer feed a minimum of 10 cm 4 inches of media to remove slack and ribbon wrinkle and to align the ribbon on the spindles 7 Change the print mode setting from direct thermal printing to thermal transfer to set the printer s temperature profiles for thermal t
138. t and rfid tag read execute Printer web page N A RFID Test During the RFID test the printer attempts to read and write to a transponder No printer movement occurs with this test Note Ensure that the RFID tag is positioned over the printer s RFID antenna Accepted values quick performs a read EPC test and a write EPC test using random data read performs a read EPC test write performs a write EPC test using random data Related ZPL command s N A SGD command used rfid tag test content and rfid tag test execute Printer web page N A P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Printer Configuration 67 Changing Printer Settings Table 10 RFID RFID Menu Programming If the desired programming position read write position is not achieved through RFID Position tag calibration a value may be specified See the Zebra RFID Programming Guide 3 for more details Accepted values F0 to Fxxx where xxx is the label length in millimeters or 999 whichever is less The printer feeds the label forward for the specified distance and then begins programming BO to B30 The printer backfeeds the label for the specified distance and then begins programming To account for the backfeed allow empty media liner to extend out of the front of the printer when using a backward programming positio
139. tems in sub menus 6 The DOWN ARROW button changes the parameter values Common uses are to decrease a value or to scroll through choices 7 The SELECT Y button operates as follows When on the Home screen pressing Y enters the menu system When in the menu system pressing Y accepts the values shown 8 The UP ARROW button changes the parameter values Common uses are to increase a value or to scroll through choices 9 The LEFT ARROW button which is active only in the menu system navigates to the left through the main menu and to the next item in sub menus 10 RIGHT OPTION button These buttons execute the actions or commands shown directly above 11 LEFTOPTION button them in the display 12 The display shows the printer s operating status and allows the user to navigate the menu system P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Introduction Control Panel Table 1 s Printer Status Indicator Light STATUS light steady green The printer is ready STATUS light steady amber This indicator light on steady indicates one of the following The printer is not ready The printhead is over temperature Caution s The printhead may be hot and could cause severe burns Allow AN the printhead to cool lt iy STATUS light flashing amber This indicator light flashing indicates one of the following 71 The printhead is under temperature STATUS light steady red BS This i
140. ten roller to clean Clean the As needed roller thoroughly with 90 medical grade alcohol and a cleaning swab or lint free cloth See Platen Cleaning and Replacement on page 114 Peel bar Clean it thoroughly with 90 medical grade Media path alcohol and a fiber free cleaning swab Let alcohol dissipate and the printer dry completely Cutter Option The cutter blade mechanism does not require maintenance cleaning DO NOT Clean the blade or mechanism with solvents or WD 40 This blade has a special coating to resist adhesives and wear Exterior Water dampened cloth As needed Interior Gently brush out printer Caution Adhesives and media material can over time transfer onto the printer components along the media path including the platen and printhead This build up can accumulate dust and debris Failure to clean the printhead media path and platen roller could result in inadvertent loss of labels label jams and possible damage to the printer Important Using too much alcohol can result in contamination of the electronic components requiring a much longer drying time before the printer will function properly P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Maintenance 111 Cleaning Cleaning the Printhead Always use a new cleaning pen on the printhead an old pen carries contaminants from its previous uses that may damage the printhead printhead and risk of perso
141. th your wireless network LAST SAVED Loads settings from the last permanent save Accepted values FACTORY NETWORK LASTSAVED Related ZPL command s Factory JUF Network JUN Last saved JUR SGD command used none Control panel key s Factory Hold FEED PAUSE during printer power up to reset the printer parameters to factory values Network Hold CANCEL PAUSE during printer power up to reset the network parameters to factory values Last saved N A Printer web page Factory View and Modify Printer Settings gt Restore Default Configuration Network Print Server Settings gt Reset Print Server Last saved View and Modify Printer Settings gt Restore Saved Configuration Manual Calibrate the printer to adjust the sensitivity of the media and ribbon sensors Calibration For complete instructions on how to perform a calibration procedure see Manual Calibration Media on page 75 Accepted values N A Related ZPL command s JC SGD command used ezpl manual calibration Control panel key s Hold PAUSE FEED CANCEL for 2 seconds to initiate calibration Printer web page The calibration procedure cannot be initiated through the web pages See the following web page for settings that are set during sensor calibration View and Modify Printer Settings Calibration Important Do not change these settings m unless you are told to do so by Zebra Tech
142. u are using serial communication make sure that you are using a null modem cable or using a null modem adapter Check the printer s handshake protocol setting The setting used must match the one being used by the host computer See PORTS Menu on page 72 for the Host Handshake menu item If a driver is used check the driver communication settings for your connection Ensure that the flow control settings match the host system Check the communication cable length Check the printer driver or software communications settings if applicable A label format was sent to the printer but was not recognized The DATA light flashes but no printing occurs 8 12 2013 The prefix and delimiter characters set in the printer do not match the ones in the label format Verify the prefix and delimiter characters See LANGUAGE Menu on page 69 COMMAND CHAR and DELIMITER CHAR Incorrect data is being sent to the printer ZD500 Series Thermal Transfer Printer User s Guide Check the communication settings on the computer Ensure that they match the printer settings If the problem continues check the label format P1062653 001 Rev A 131 132 Troubleshooting Miscellaneous Issues Miscellaneous Issues Table 3 identifies miscellaneous issues with the printer the possible causes and the recommended solutions Problem The control panel display shows a language that I cannot re
143. uirements for the printer when it is operating Table 3 Operating Temperature and Humidity Mode Temperature Thermal Transfer 41 to 104 F 5 to 40 C 20 to 85 non condensing Direct Thermal 32 to 104 F 0 to 40 C Relative Humidity Table 4 Non Operating and Storage Temperature and Humidity Mode Temperature Relative Humidity Both 40 to 140 F 40 to 60 C 5 to 85 non condensing P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Setup 17 Attaching Power Attaching Power A 8 12 2013 Important s Set up your printer so that you can handle the power cord easily if needed To make certain the printer cannot carry electrical current you must separate the power cord from the power supply receptacle or AC electrical outlet Caution s Never operate the printer and power supply in an area where they can get wet Serious personal injury could result 1 Make sure the printer s power switch is in the off position down 2 Insert the AC power cord into the power supply 3 Plug the other end of the cord into an appropriate AC electrical outlet Note The active power light will go on if power is on at the AC outlet 4 Insert the power supply s power connector into the printer s power receptacle Printer Plug Varies by Country T Power Switch Power a Connector Receptacle Active Power Light
144. utomatic media type detection and sensing will check can be reduced by using the ZPL Maximum Label Length command ML It is recommended that this distance be set to no less than two times the longest label being printed If the largest label being printed was a 4 by 6 inch label then the maximum label media length detection distance can be reduced from the default distance of 39 inches down to 12 inches P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Print Operations 89 Using the Movable Black Mark Sensor Using the Movable Black Mark Sensor 8 12 2013 The movable black mark sensor allows the printer to use media with black marks or notches holes on the back side of the media or media liner that are not located in the center of the media The movable sensor s second functional feature is adjustable transmissive web gap sensing to positions that match legacy Zebra desktop printer sensor locations and in between This provides for use of some non standard media variations or irregularly shaped media The movable black mark sensor can not properly sense continuous media or labels for inter label gap sensing if the sensor is not in the default sensing area for web gap sensing See Adjusting the Movable Sensor for Web Gap Sensing on page 92 gt S AN RS lt q Movable Black Mark Sensor Off Center Default Web GAP Sensing Black Mark Sensing Only Standard Operati
145. y Printers that have an LCD display text or symbols see Table 5 and Table 6 ZD500 Series Thermal Transfer Printer User s Guide P1062653 001 Rev A 42 Setup Configure Using the Connectivity Wizard LCD Link Status and Wireless Signal Indicators This section applies to printers and print engines other than the HC100 printer e Link Status Indicator Table 5 The wireless link status indicator appears at the upper right of the LCD providing a real time display of the printer s network status Table 5 s Link Status Indicators Status Indicator Meaning The wireless radio is associated with the WLAN T The wireless radio is not associated with the WLAN Verify that your printer s wireless settings match those of the WLAN t The wireless radio is associated and authenticated to the WLAN blank The printer is checking for a wired print server The printer is running a wired print server The wireless print server board is not installed or not installed correctly e Wireless Signal Indicators Table 6 The wireless signal indicators appears at the upper right of the LCD providing a real time display of the signal strength and quality Table 6 Wireless Signal Indicators Wireless Signal Indicator Description These bars indicate relative strength of the wireless signal The more bars shown the better the connection is between the printer and the network all If your printer indicate
146. zed service technician to replace the battery Caution The printer has a three volt lithium battery You can discern a low or flat battery if A the printer provides a consistently delayed date stamp Battery replacement must be performed by a qualified service technician Only use a Zebra approved replacement battery Important Recycle batteries according to local your guidelines and regulations Wrap the battery when disposing or storing to avoid a short circuit DO NOT short circuit the battery Short circuiting the battery may result in heat generation fire or bursting DO NOT heat disassemble or dispose of battery in fire Fuses There are no replaceable fuses in the ZD500 Series printer or power supply P1062653 001 Rev A ZD500 Series Thermal Transfer Printer User s Guide 8 12 2013 Maintenance 117 Replacing the Printhead Replacing the Printhead If you need to replace the printhead read the procedure and review the removal and installation steps before actually replacing the printhead Caution Prepare your work area by protecting against static discharge Your work area must be static safe and include a properly grounded conductive cushioned mat to hold the printer and a conductive wrist strap for yourself Caution Turn the printer power off and unplug the power cord before replacing the printhead Before following the steps in this procedure open the printer by pulling the release latches forward the

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