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Yealink SIP-T20P User Guide

1. to add the second party to the conference 5 Press to place a new call CONF The conference is placed on hold 6 Enter the number of the new party and then press or st l 7 When the new party answers the call press to add the new party to the conference 8 Repeat steps 5 to 7 until you have added all intended parties Basic Call Features The procedures to set up a network conference call for specific servers may be different from that introduced above Contact your system administrator for more information Call Park Note You can use call park to place a call on hold and then retrieve the call from another phone in the system for example a phone in another office or conference room You can park the active call by pressing the call park key on the phone lf the call is parked successfully the response is either a voice prompt confirming that the call was parked or a visible prompt on the LCD screen Call park is not available on all servers Contact your system administrator for more information To configure a call park key via phone user interface 1 Press C MENU D gt select Features gt DSS Keys Select the desired DSS key Press or gt to select Key Event from the Type field Press or C to select Call Park from the Key Type field Press or C to select the desired account from the Account ID field eS SS Enter the call park code
2. Optional Enter the DND on code and off code respectively in the DND On Code and DND Off Code field Press to accept the change The DND icon appears on the idle screen and the prompt DND appears in front of the associated account DND 1008 18 Jan 20 30 Incoming calls on this line will be rejected automatically and n Missed Call n indicates the number of the missed calls will prompt on the LCD screen Y DND 1 Missed Call 18 Jul 20 35 The prompt message displays only if Missed Call Log for the line is enabled Missed Call Log is configurable via web user interface at the path Account gt Basic Do Not Disturb is local to the phone and may be overridden by the server settings For more information contact your system administrator 63 User Guide for the SIP T20P SIP T20 IP Phone Note To configure the DND authorized numbers via web user interface 1 Click on Features gt Forward amp DND 2 Select Enabled from the pull down list of DND Emergency 3 Enterthe numbers in the DND Authorized Numbers field For multiple numbers enter a comma between every two numbers Log Out Yealink Account Network Features Settings Directory Security Forward amp DND Forward NOTE Mode Phone Custom General Forward Information Account 1005 E This feature allows you to forward an incoming call to A another phone number Audio Always Forward 5 on of Q Q Target Th
3. Log Out Features Settings Directory Security Line Line Key History Local Call Log Key Type Programable Key Directory N A The free function key Types Speed Dial Key Event Switch Account N A Intercom Switch Account l Key Event Key events are predefined Status to phone and call N A Intercom Enable the Intercom mode and N A it is useful in an office environment as a quick access N A N A to connect to the operator or the secretary 3 Click Confirmtoaccept the change You can click Reset to default to reset custom settings to defaults Note Programmable keys are configurable via web user interface only Account Management You can registertwo accounts at most on the SIP T20P SIP T20 IP phone You can also configure each line key to associate with an account or configure two line keys to associate with an account AccountRegistration To register an account via phone user interface 1 2 3 4 6 Press e Select Settings gt Advanced gt Accounts Select the desired account Select Enable from the Activation field 1 Activation Enable Enter the desired values in the Label Display Name Re gister Name User Name Password and SIP Server1 2 fields respectively Contact your system administrator for more information Press to accept the change You can repeat steps 3 to 5 to register more accounts 43 User Guide for the SIP T20P SIP T
4. To use auto redial When the called party is busy the following prompt will appear on the LCD screen of the phone Z Auto Redial Press to activate auto redial The following prompt will appear on the LCD screen of the phone Redialing 111 10s Wait for a period of time or press to redial the phone number The phone will retry as many times as configured until the called party is idle 58 Basic Call Features Call Completion You can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call To configure call completion via phone user interface 1 Press MENUS 2 Select Features gt Call Completion 1 Call Completion Enable 3 Press or C to select Enable from the Call Completion field 4 Press to accept the change Call completion is configurable via web userinterface at the path Features gt General Information To use call completion When the called party is busy the following prompt will appear on the LCD screen of the phone Call Completion Wait for 112 1 Press The phone returns to the idle screen and call completion is activated When the called party becomes idle the following prompt appears on the LCD screen of the phone Call Completion Dial 112 2 Press to redial the number Note Call completion is not available on all servers For more information
5. 1 Using the specific line on the phone to place a call to phone B The LCD screen of phone B prompts an incoming call from anonymity 1 Anonymous anonymous Anonymous Call Rejection 76 You can use anonymous call rejection to reject incoming calls from anonymous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up Anonymous call rejection is configurable on a per line basis To configure anonymous call rejection via phone user interface 1 2 3 4 Press select Features gt Anonym Call Press or gt to select the desired line from the Line ID field Press or to scroll to the Anon Rejection field Basic Call Features 5 Press or O to select Enable fromthe Anon Rejection field 5 Anon Rejection a Enable 6 Optional Enter the anonymous call rejection on code in the Reject On Code field 7 Optional Enter the anonymous call rejection off code in the Reject Off Code field 8 Press to accept the change Anonymous call rejection is configurable via web user interface at the path Account gt Basic 77 User Guide for the SIP T20P SIP T20 IP Phone 78 Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP T20P SIP T20 IP phone Topics include e Busy Lamp Field BLF
6. 5 Press E to switch the input mode Customizing Your Phone 6 Enterthe name and the office mobile or other numbers in the corresponding fields Name Test 7 Press or C to select the desired account from the Account field If Auto is selected the phone will use the first available account when placing calls to the contact from the blacklist 8 Press to accept the change For operating instructions on adding editing deleting placing calls to and or searching for contacts in the blacklist refer to the operating instructions of Local Directory on page 26 Call History Management The SIP T20P SIP T20 IP phone maintains call history lists of Placed Calls Received Calls Missed Calls and Forwarded Calls Call history lists support 100 entries in all You can view the call history place a call add a contact or delete an entry from the call history list You should enable history record in advance To enable history record via phone user interface 1 Press O MENU 2 Select Features gt History Setting 3 Press or C to select Enable from the History Record field 1 History Record lt Enable 4 Press to accept the change To view the call history 1 Press The LCD screen displays the last call history 2 Press or C to switch between placed calls received calls missed calls and forwarded calls 3 Press or to select the desired entry 4 Press EB
7. Call Waiting This call feature allows your phone to accept other incoming calls during the conversation Key As Send Select or as the send key Hotline Number When you pick up the phone it will dial out the hotline number automatically To use headset prior you should activate the headset mode in advance 1 Physically connect the headset 2 Press E to activate the headset mode HEADSET Note If headset prior is enabled the headset mode will not be deactivated until you press the HEADSET key again Headset prior is configurable via web user interface only 36 Customizing Your Phone Dual Headset You can use two headsets when enabling dual headset To use this feature you must physically connect headsets to the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while the one connected to the handset jack will only be able to listen To enable Dual Headset via web user interface 1 Click on Features gt General Information 2 Select Enabled from the pull down list of Dual Headset a Log Out Yealink Account Network Features Settings Directory Security Forward amp DND General Information NOTE Call Waiting Enabled General Call Waiting Information Auto Redial Disabled This call feature allows your phone to accept other incoming Au Auto Redial Interval 1 300s 10 calls during
8. Enter the desired values in the IP Address Subnet Mask Default Gateway Pri DNS and Sec DNS fields respectively 2 de 4 5 1 IP Address 192 168 0 3 123 6 Press to accept the change To configure a static IPv6 address via phone user interface GA 1 Press MENUS select Settings gt Advanced password admin gt Network gt WAN Port 2 3 Press to select IPv6 and press 4 Press to select Static IPv6 and press 5 Enter the desired values in the IPv6 IPv6 Prefix IPv6 Gateway IPv6 Pri DNS and IPv6 Sec DNS fields respectively 1 IPv6 2005 1 1 1 12 2aB 6 Press to accept the change If you are using an xDSL modem for IPv4 network connection you can connect your phone to the Internet via PPPoE mode Set the WAN port as a PPPoE port The PPPoE port will perform a PPP negotiation to obtain the IP address Contact your system administrator for the PPPoE user name and password 15 User Guide for the SIP T20P SIP T20 IP Phone To configure PPPoE via phone user interface 1 Press E 2 Select Settings gt Advanced password admin gt Network gt WAN Port 3 Press to select IPv4 and press 4 Press E to select PPPoE and press 1 PPPoE User 5 Enterthe username and password in the corresponding fields 6 Press to accept the change Note Wrong network settings may result in inaccessibility of your phone and may also have an impact on your network per
9. Message Waiting Indicator MWI The SIP 20P SIP T20 IP phone supports MWI when receiving a new voice message If someone leaves you a voice mail you will receive a message waiting indicator MW will be indicated in three ways a warning tone an prompt message including a voice mail icon on the LCD screen and the MESSAGE key LED illuminates solid green This will be cleared when you retrieve all voice mails or delete them The MWI service is unsolicited for some servers so the SIP T20P SIP T20 IP phone only handles the MWI messages sent from the server But for other servers the MWI service is solicited so the SIP T20P SIP T20 IP phone must enable subscription for MWI Note MWI service is not available on all servers Contact your system administrator for more information The MWI Subscription parameters you need to know Un nn Subscribe for MWI Enable or disable a subscription for MWI service MWI Subscription Period of MWI subscription The IP phone sends a refresh Period SUBSCRIBE request before initial SUBSCRIBE expiration Subscribe MWI to Enable or disable a subscription to the voice mail number Voice Mail for MWI service To use this feature you should configure 93 User Guide for the SIP T20P SIP T20 IP Phone a INT SS Note 94 subscribe for MWI and the voice mail number in advance Whether the phone sends SUBSCRIBE messages for MWI service to the account or the voice mail number depends on the
10. Outgoing Intercom Call 84 Overview 1 p Packaging Contents 9 Phone Installation 11 Phone Initialization 13 Phone Status 13 Phone User Interface 5 Placing Calls 53 Placing Callsto Contacts 30 Programmable Keys 42 R Receiving RTP Stream 88 Redialing Numbers 57 Replace Rule 45 Ring Tones 24 S Safety Instructions 107 Searching for Contacts 30 Semi attended Transter 69 sending RTP Stream 86 Service Agreement 107 T Time and Date 18 Time Zone 111 Troubleshooting 93 V Voice Mail 92 Volume 24 W Warranty ii Web User Interface 5 WEEE Warning ii 114
11. e Call Recording e Hot Desking e Intercom e Multicast Paging e Music on Hold e Automatic Call Distribution ACD e Message If you require additional information or assistance with your new phone contact your system administrator Busy Lamp Field BLF You can use BLF to monitor a specific line for status changes on the phone For example you can configure a BLF key line key on the phone for monitoring the status of a friend s line busy or idle The BLF key LED flashes green when the friend s line is in use For more information on BLF key LED indications refer to LED Instructions on page 4 You can press a BLF key to dial out the monitored phone number when the monitored line is idle You can receive an audio alert if enabled and also pick up the call when the monitored line receives an incoming call For more information contact your system administrator To configure a BLF key via phone user interface 1 Press z 2 Select Features gt DSS Keys 3 Select the desired DSS key 4 Press or C to select BLF from the Type field 5 Press or C to select the desired account from the Account ID field 79 User Guide for the SIP T20P SIP T20 IP Phone Note 80 6 Enter the phone number you want to monitor in the Value field 7 Optional Enter the pickup code in the Extension field 8 Press to accept the change BLF key is configurable via web user interface at the path DSSKey gt L
12. or to select the desired account and then press 66 4 3 Basic Call Features Press or to select the forwarding type and then press Depending on your selection a If you select Always Forward 1 Press or gt to select Enable from the Always field 2 Enter the destination number you want to forward all incoming calls to in the Forward To field 3 Optional Enterthe always forward on code and off code respectively in the On Code and Off Code field 1 Always lt a Enable b If you selected Busy Forward 1 Press or O to select Enable fromthe Busy field 2 Enterthe destination number you want to forward all incoming calls to when the phone is busy in the Forward To field 3 Optional Enterthe busy forward on code and busy off code respectively inthe On Code and Off Code field 1 Busy a Enable c If you select No Answer Forward 1 Press or C to select Enable from the No Answer field 2 Enter the destination number you want to forward all unanswered incoming calls to in the Forward To field 3 Press or gt to select the ring time to wait before forwarding from the After Ring Time field The default ring time is 12 seconds 4 Optional Enterthe no answer forward on code and off code respectively in the On Code and Off Code field 1 No Answer a Enable 6 Press ox to accept the change 67 User Guide for the SIP
13. Enter the new password in the New PWD field Enter the new password again in the Confirm PWD field Press to accept the change Administrator password is configurable via web user interface at the path Se curity gt Password Key as Send You can setthe or ugn to act as the send key while dialing To configure key as send via phone user interface 1 20 Press C MENU Customizing Your Phone 2 Select Features gt Key as Send Key as Send a 3 Press or C to select or from the Key as Send field or select Disable from the Key as Send field todisable this feature 4 Press to accept the change Key as sendis configurable via web user interface at the path Features gt General Information Keypad Lock Note You can lock the keypad of your phone temporarily when you are not using it This feature helps you to protect your phone from unauthorized use Keypad lock consists of the following Menu Key The MENU key and MESSAGE key are locked You cannot access the menu of the phone until unlocked Function Keys The function keys are locked You cannot use the MESSAGE CONF HOLD MENU TRAN RD Directory OK X line keys and navigation keys until unlocked All Keys All keys are locked except the Volume key You are only allowed to dial emergency numbers reject incoming calls by pressing the X key answer incoming calls by lifting the handset pressing the Spea
14. dial out the number lf multiple numbers of the contact are stored in the local directory press to display a list of numbers Press or to select the desired number Press to dial out the number Searching for Contacts 30 To search for a contact in the local directory 1 2 C Press r Select Local Directory Press or gt to select Enter andthen press If the groups have been added to the local directory select the desired group then press or gt to select Enter andthen press i Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad Search tom 2aB Press The contacts whose name or phone number matches the characters you entered will appear on the LCD screen You can dial from the query result Customizing Your Phone Importing Exporting Contact Lists You can manage your phone s local directory via phone or web user interface But you can only import or export the contact list via web user interface To import an XML file of contact list via web user interface 1 Click on Directory gt Local Directory 2 Click Browse tolocate a contact list file file format must be xml from your local system Log Out Yealink 120 Status Account Network DSSKey Features SALN CRA Directory Security f f i J EOG Local Directory All Contacts Add Contact Blacklist Fill
15. Code Distinctive Ring Tones Unregister When Reboot Out Dialog BLF Select the desired account from the pull down list of Account Click on Advanced Select the desired value from the pull down list of RTP Encryption SRTP Log Out DSSKey Features Settings Directory Security NOTE Advanced The Advanced parameters for administrator A A Compulsory SRTP is not available on all servers Contact your system administrator for more information SRTP is configurable via web user interface only How to reboot the phone To reboot the phone via web user interface 1 Click on Settings gt Upgrade 101 User Guide for the SIP T20P SIP T20 IP Phone Note 102 2 Click Reboot toreboot the phone Log Out Yealink 120 Status Account Network DSSKey Features i Directory Security Preference Time amp Date Upgrade Auto Provision Reset to Factory Setting Reboot Configuration Select and Upgrade Firmware o Dial Plan Voice Ring Any reboot of your phone may take a few minutes How to export PCAP trace We may need you to provide a PCAP trace to help analyze your problem To export a PCAP trace via web user interface 1 Click on Settings gt Configuration Click Start to begin recording signal traffic Recreate the error to be documented in the trace Click Stop toend recording eS Se Click Export to open file d
16. Control Multicast Codec 6722 Phone Lock Play Hold Tone Enabled ACD Play Hold Tone Delay 30 Action URL Allow Mute Enabled Power LED Feature Key Synchronization Disabled Time Out for Dial Now Rule 1 Voice Mail Tone Enable DHCP Hostname SIP T20P Reboot In Talking Disabled x 3 Click Confirmto accept the change Note If G722 codec is used for multicast paging the LCD screen prompts H D to indicate that it is providing high definition voice Default codec for multicast paging is configurable via web user interface only To send RTP stream 1 Pressthe multicast paging key when the phone is idle The phone sends RTP to a preconfigured multicast address IP Port Any phone in the local network then listens to the RTP on the preconfigured multicast address IP Port For both sending and receiving of the multicast RTP there is no SIP signaling involved The multicast paging key LED illuminates solid green 87 User Guide for the SIP T20P SIP T20 IP Phone Note The following figure shows a multicast RTP sessionon the phone 1 224 5 6 20 10008 HD 00 35 2 Press E to place the current multicast RIP session on hold 3 Press C to cancel the multicast RTP session un EN Multicast RTP is one way only from sender to the multicast address es receiver For outgoing RTP multicasts all other existing calls on the phone will be placed on hold Receiving RTP Stream 88 You can
17. Dial Plan gt Area Code 2 Enter the desired values in the Code Min Length 1 15 and Max Length 1 15 fields 48 Customizing Your Phone 3 Enter the desired line ID in the Account field or leave it blank For more information on the valid values of Account field referto Replace Rule on page 45 gt Log Out Yealink 120 Status Account Network Directory Security NOTE Preference Digit 0 9 Time amp Date Code Identifies a specific digit do not use if it is defined as send Min Length 1 15 key Max Length 1 15 digit digit Auto Provision Identifies any digit dialed that is Account included in the range eee Specifies a range as a comma Dial Plan separated list Upgrade Configuration x Voice Matches any single digit character which is dialed Ring Matches an arbitrary number of digits 4 Click Confirmtoaccept the change Note The default values of minimum and maximum lengths are 1 and 15 respectively Area code is configurable via web user interface only Block Out You can block specific numbers from being dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number You can add 10 block out rules at most on your phone To adda block out number via web user interface 1 Click on Settings gt Dial Plan gt Block Out 2 Enter the desired value in the BlockOut Number
18. Requirements e Before you install and use the device read the safety instructions carefully and observe the situation during operation e During the process of storage transportation and operation please always keepthe device dry and clean e During the process of storage transportation and operation please avoid collision and crash of the device e Please attempt not to dismantle the device by yourself In case of any discrepancy please contact the appointed maintenance center for repair e Without prior written consent no organization or individual is permitted to make any change to the structure or the safety design of the device Yealink is under no circumstance liable to consequences or legal issues caused by such changes e Please referto the relevantlaws and statutes while using the device Legal rights of others should be respected as well 107 User Guide for the SIP T20P SIP T20 IP Phone 108 AN Environmental Requirements Place the device at a well ventilated place Do not expose the device under direct sunlight Keepthe device dry and free of dusts Place the device on a stable and level platform Please place no heavy objects on the device in case of damage and deformation caused by the heavy load Keep at least 10 cm between the device and the closest object for heat dissipation Do not place the device on or near any inflammable or fire vulnerable object such as rubber made materials Keep the
19. You can cancel the transfer before the call is connected by pressing OD Call Waiting You can enable or disable call waiting on the phone If call waiting is enabled you can receive another call when there is an active call on the phone Otherwise another Incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone You can also enable or disable the phone to play a warning tone when receiving another call To configure call waiting via phone user interface 1 Press Cc MENU 2 Select Fe atures gt Call Waiting 1 Call Waiting Enable 3 Press or to select Enable from the Call Waiting field 4 Press or C to select Enable from the Play Tone field 5 Optional Enter the call waiting on code and off code respectively inthe CW On Code and CW Off Code field 6 Press to accept the change Call waiting is configurable via web user interface at the path Features gt General Information Conference You can create a conference with other two parties using the phone s local conference You can create a conference between an active call and a call on hold on the same or another line by pressing the CONF key Note Network conference is not available on all servers For more information contact your system administrator 70 Basic Call Features Local Conference The SIP T20P SIP T20 IP phone supports up to 3 parties including yourse
20. a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorientor relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connectthe equipmentinto an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TVtechnician for help WEEE Warning To avoid the potential effects on the environmentand human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocsFeedback yealink com GNU GPL INFORMATION Yealink SIP T20P SIP T20 firmware contains third party software under the GNU General Public License GPL Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions ofthe license The original GPL license source code of components licensed under GPL and used in
21. account via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Basic 4 Select the desiredring tone from the pull down list of Ring Type If Common is selected this account will use the ring tone selected for the phone Refer to the above instruction Log Out Yealink 120 Status Network DSSKey Features Settings Directory Security Account Account 1 Register nore Proxy Require Basic The basic parameters for administrator Proxy Require A special parameter just for Nortel server If you login to Nortel server the value should be com nortelnetworks firewall Basic Send Anonymous Codec Anonymous Code Advanced On Code Off Code Anonymous Call Rejection On Code Off Code Missed Call Log Enabled Auto Answer Disabled 0000000900000 Ring Type Common 5 Click Confirmto accept the change Note A ring tone for the account is configurable via web user interface only The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming call from a contact stored in the local directory it will play the ring tone assigned to the contact in the contact directory refer to Adding Contacts If no ring tone is assigned to the contact the phone will play the ring tone assigned to the associated group refer to Adding Groups Otherwise the phone will play the ring tone assigned to the account If no r
22. be reset to factory sucessfully after startup Note Reset of the phone may take a few minutes Do not power off until the phone starts up successfully 105 User Guide for the SIP T20P SIP T20 IP Phone 106 Regulatory Notices Regulatory Notices Service Agreements Contact your Yealink Authorized Resellerfor information about service agreements applicable to your product Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW YEALINK EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF ORIN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH AMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE RICE PAID AT YEALINK S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Instructions Save these instructions Read these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury AN General
23. configure the phone to receive a Real Time Transport Protocol RTP stream from the pre configured multicast address es without involving SIP signaling You can specify up to 10 multicast addresses that the phone listens to on the network How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface Paging Barge Paging barge parameter defines the priority of the voice call in progress If the priority of an incoming multicast paging call is lower than that of the active call it will be ignored automatically lf Disabled is selected from the pull down list of Paging Barge the voice call in progress takes precedence over all incoming multicast paging calls Valid values in the Paging Barge field e 1 to 10 Define the priority of an active call 1 is the highest priority 10 is the lowest e Disabled The voice call in progress shall take precedence over all incoming paging calls Paging Priority Active Paging priority active parameter decides how the phone handles the incoming multicast paging calls when there is already a multicast paging call on the phone If enabled the phone will ignore incoming multicast paging calls with lower priorities otherwise the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold If disabled the phone will automatically ignore all incoming multicast p
24. in the Value field 4 Value 68 2aB 8 Press to accept the change Call park key is configurable via web user interface at the path DSSKey gt Line Key To use call park 1 Useron phone A places a call to phone B 2 Useron phone A wants to take the call in a conference room for privacy then presses the call park key on phone A 3 Useron phone A walks toan available conference room where the phone is designated as phone C The user dials the call park retrieve code to retrieve the parked call 13 User Guide for the SIP T20P SIP T20 IP Phone The system establishes call between phone C and B Note The call park code and call park retrieve code are predefined on the system server Contact your system administrator for more information If the parked call is not retrieved within a period of time assigned by the system the phone performing call park feature will receive call back Call Pickup You can use call pickup to answer someone else s incoming call on the phone The SIP T20P SIP T20 IP phone supports directed call pickup and group call pickup Directed call pickup is used for picking up a call that is ringing at a specific phone number Group call pickup Is used for picking up a call that is ringing at any phone number in the group The pickup group should be predefined contact your system administrator for more information Note If there are many incoming calls at the same time pressing the group pickup
25. live dialpad via web user interface 1 Click on Settings gt Preference 2 Select Enabled from the pull down list of Live Dialpad 51 User Guide for the SIP T20P SIP T20 IP Phone 3 Enter the desired delay time in the Inter Digit Time 1 14s field The default delay time is 4s Log Out Yealink lio _ Account Network DSSKey Features i Directory Security Preference Langage Engish Engish Live Dialpad Enabled Time amp Date ttings Inter Digit Time 1 14s The preference settings for administrator Upgrade Watch Dog Enabled Auto Provision Ring Type Ringl wav 0 Configuration Upload Ringtone ma Ring 4 Click Confirmto accept the change Note Live dialpad is configurable via web user interface only Hotline You can dial a hotline number immediately upon lifting the handset pressing the Speakerphone key or the line key You can also configure a delay where the phone will dial out the hotline number automatically after the specified period of time To configure hotline number via phone user interface 1 Press MENUS 2 Select Features gt Hotline 3 Enter the desired numbers in the Hotline Number field 4 Enter the delay time in seconds in the Hotline Delay field The valid values range from 0 to 10 1 Hotline Number 5 Press to accept the change Hotline is configurable via web user interface at the path Features gt General Information 5
26. not available on all servers Contact your system administrator for more information Outgoing Intercom Calls To configure an intercom key via phone user interface 1 Press C MENU 2 Select Features gt DSS Keys 3 Select the desired DSS key 4 Press or C to select Intercom from the Type field 1 Type lt Intercom 5 Select the desired account from the Account ID field 6 Enterthe remote extension number in the Value field 7 Press to accept the change Intercom key is configurable via web user interface at the path DSSKey gt Line Key To place an intercom call 1 Press the intercom key when the phone is idle The phone is automatically connected to the extension specified in the Value field 2 Press the intercom key again or O to end the intercom call Incoming Intercom Calls 84 The SIP T20P SIP T20 IP phone supports automatically to answer an incoming intercom call by default The phone automatically plays a warning tone when it receives an incoming intercom call In addition you can enable the phone to mute the microphone when it automatically answers an incoming intercom call You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone the active call is placed on hold Note Advanced Phone Features Intercom features you need to know Enable or disable the IP phone to automatically Accept Intercom answe
27. on hook and headset mode deactivated press the line key the line LED flashes green To answer a call using the headset Do one of the following sy Press 2 HEADSET With the headset mode activated press With the headset mode activated press the line key the line LED flashes green Answering When in Another Call If you have an active call and an incoming call arrives on the phone do one of the following Press The incoming call is answered and the original call is placed on hold Press E to access the new call Press The incoming call is answered and the original call is placed on hold Ending Calls To end a call Do one of the following Ifyou are using the handset hangs up the handset or press CO MENUS D Ifyou are using the headset press C MENU A If you are using the speakerphone press or O Note To end a call placed on hold you should press the HOLD key to resume the call firstly before ending it 56 Basic Call Features Redialing Numbers To redial the last dialed number from your phone 1 Press rp twice A call to your last dialed number is attempted To redial a previously dialed number from your phone 1 GA Press rp when the phone is idle 2 Press or to select the desired entry from the placed calls list and then press rp or Auto Answer You can use auto an
28. out the contact information User shouldn t leave contact name blank Phone Call Info Multicast IP Delete Contact Blacklist Select the contact you want to delete in the grid and then press the button Delete to confirm 1 2 3 4 5 6 7 8 9 o Move to Contact Blacklist Choose the contacts you want Delete Al ie to move in the grid and press i e the button move to Directory QQ Group Setting Contact Blaklist to move it Name o Group Im port i X Browse the file in XML format Office Number E t Jete Delete All Mobile Number Export Click Export button and create a Other Number Import Local Directory File file with whose name you prefer top LocalPhonebook xml to export Ring Tone Auto v Group All Contacts y Import XML Export XML Account Auto x Edi Export csv_ 3 Click Import XML to import the contact list The web user interface prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Directory gt Local Directory 2 Click Browse tolocate a contact list file file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the title of the contact information which is located in the first line of the CSV file 4 Click Import CSV toimport the contact list 5 Opt
29. server Contact your system administrator for more information To enable MWI subscription via web user interface 1 Click on Account Select the desired account from the pull down list of Account Click on Advanced Select Enabled from the pull down list of Subscribe for MWI TR et Enter the period time in the MWI Subscription Period Seconds field Log Out Yealink 120 ST Account Network DSSKey Features Settings Directory Security Keep Alive Type Default vi Basic Advanced Keep Alive Interval Seconds 30 The Advanced parameters for A K administrator Codec Local SIP Port 5060 Advanced RPort Disabled _ SIP Session Timer T1 0 5 10s 0 5 SIP Session Timer T2 2 405 4 SIP Session Timer T4 2 5605 5 Subscribe Period Seconds 11800 DTMF Type RFC2833 DTMF Info Type DTMF Payload Type 96 255 101 Retransmission Disabled Subscribe for MWI Enabled MWI Subscription Period Seconds 3600 Subscribe MWI To Voice Mail Disabled Voice Mail Caller ID Source FROM Session Timer Disabled Session Expires 30 7200s 1800 Session Refresher UAC Send user phone Disabled 6 Click Confirmtoaccept the change To enable Subscribe MWI to Voice Mail via web user interface 1 Click on Account Select the desired account from the pull down list of Account Click on Advanced aS Sel
30. the overview of the SIP T20P SIP T20 IP phone Topics include Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator Hardware Component Instructions The main hardware components of the SIP T20P SIP T20 IP phone are the LCD screen and the keypad User Guide for the SIP T20P SIP T20 IP Phone Hardware component instructions of the SIP T20P SIP T20 IP phone are shows information about calls messages time date and other relevant data e Call information Caller ID call duration 1 LCD Screen e Icons for example DND e Missed call text or second incoming caller information e Prompt text for example New Voice Mail e Time and date Power Indicator LED Indicates phone power status and phone status Use these keys to activate up to two accounts and Line Keys l assign various features MESSAGE Key Indicates and accesses voice mails HEADSET Key Toggles the headset mode RAN Key Transfers a call to another party D Key Redials a previously dialed number Speakerphone Key Toggles the hands free speakerphone mode Adjusts the volume of the handset headset speaker and ringer Provides the digits letters and special characters in Keypad 2 waste context sensitive applications gt scroll through the displayed information Confirms act
31. this feature contact your system administrator for the network conference URI in advance To configure network conference via web user interface 1 Click on Account 71 User Guide for the SIP T20P SIP T20 IP Phone Note 72 E a SS Select the desired account from the pull down list of Account Click on Advanced Select Network Conference from the pull down list of Conference Type Enter the conference URI e g conference example com in the Conference URI field Yealink 2 Codec Advanced Status Network Keep Alive Type Keep Alive Interval Seconds Local SIP Port Conference Type Conference URI ACD Subscrip Period 120 3600s Early Media SIP Server Type Music Server URI Directed Call Pickup Code Group Call Pickup Code Distinctive Ring Tones Unregister When Reboot Out Dialog BLF DSSKey Features Default v Network Conference conference example com 3600 Disabled v Default v Disabled Disabled a Disabled x Cancel Settings Directory Security Advanced The Advanced parameters for administrator 6 Click Confirmto accept the change Network conference is configurable via web user interface only To setup a network conference call 1 Place a call to the first party to place a new call The active call is placed on hold 3 Enter the second party s number and press or tme 4 When the second party answers the call press
32. tone and the interval of playing a hold tone are configurable via web user interface only To configure play hold tone and play hold tone delay via web user interface 1 Click on Features gt General Information 2 Select the Enabled or Disabled from the pull down list of Play Hold Tone 99 User Guide for the SIP T20P SIP T20 IP Phone 3 Enter the desiredtime in seconds in the Play Hold Tone Delay field Account Network DSSKey Features Settings Directory Security Yealink Forward amp DND General Information Call Waiting Enabled i General aa Call Waiting Information Auto Redial Disabled This call feature allows your phone to accept other incoming Auto Redial Interval 1 300s 110 calls during the conversation Key As Send Select or as the send key 3 Audio Auto Redial Times 1 300 Intercom Key As Send Hotline Number Transfer When you pick up the phone it will dial out the hotline number automatically Call Pickup Remote Control Multicast Codec 16722 Phone Lock ES Play Hold Tone Enabled nen Play Hold Tone Delay 30 Action URL Allow Mute Enabled Power LED Feature Key Synchronization Disabled Time Out for Dial Now Rule lt Voice Mail Tone Enable DHCP Hostname SIP T20P Reboot In Talking Disabled 4 Click Confirmtoaccept the change How to change the user password To change the user password via web user interface mb Cl
33. web user interface lf the language of your web browser Is not supported by the phone the web user interface will use English You can change the language for the phone user interface and the web user interface respectively Not all of the supported languages are available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact your system administrator for more information onthe available languages of your new phone To change the language for the phone user interface 1 Press MENUDO 2 Select Settings gt Basic gt Language 17 User Guide for the SIP T20P SIP T20 IP Phone 3 Press or to select the desired language 1 English English 2 Francais French 4 Press to accept the change Text displayed on the LCD screen will change to the selected language To change the language for web user interface 1 Click on Settings gt Preference 2 Select the desired language from the pull down list of Language Log Out Yealink pe Status Account Network DSSKey Features Directory Security Preference Language English Engish NOTE Live Dialpad Disabled Time amp Date Preference Inter Digit Time 1 14s 4 The preference settings for administrator Upgrade Watch Dog Enabled Auto Provision Ring Type Ring1 wav Configuration Upload Ringtone Upload Cancel Dial Plan Voice Ring 3 Click Confi
34. 1s Off Description The monitored user is idle The monitored user receives an incoming call The monitored user is dialing The monitored user is talking The monitored user s conversation is placed on hold The call is parked against the monitored user s phone number The monitored user does not exist The above introduces the default LED status The statuses of the power indicator LED and BLF key are configurable via web user interface For more information refer to Yealink_SIP T2xP_ and SIP T19P IP Phone_Family Administrator Guide Overview User Interfaces Two ways to customize configurations of your SIP T20P SIP T20 IP phone e The user Interface on the IP phone e The user Interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone In addition each phone has a web userinterface to access all configuration settings In many cases either the phone user interface and or the web user interface interchangeably However in some cases it is only possible to use one or the other interface to operate the phone and change settings Phone User Interface You can customize your phone by pressing the MENU key to access the phone user interface The Advanced option is only accessible to the administrator and the default administrator password is ad
35. 2 Basic Call Features Basic Call Features The SIP T20P SIP T20 IP phone is designedto be easily used like a regular phone on a public switched telephone network PSTN You can place calls answer calls transfera call to someone else or conduct a conference call This chapter provides basic operating instructions for the SIP 20P SIP T20 IP phone Topics include e Placing Calls e Answering Calls e Ending Calls e Redialing Numbers e Auto Answer e Auto Redial e Call Completion e Call Return e Call Mute e Call Hold Resume e Do Not Disturb DND e Call Forward e Call Transfer e Call Waiting e Conference e Call Park e Call Pickup e Anonymous Call e Anonymous Call Rejection If you require additional information or assistance with your new phone contact your system administrator Placing Calls You can place a call in three ways using your SIP T20P SIP T20 IP phone e Using the handset e Using the speakerphone 53 User Guide for the SIP T20P SIP T20 IP Phone Note 54 e Using the headset You can also dial the number first and then choose the way you want to speak to the other party You can also search and dial a contact from call history or local directory For more information refer to Contact Management on page 26 and Call History Management on page 33 During a call you can alternate between Speakerphone Headset and Handset modes by pressing the Speakerphone key HEA
36. 20 IP Phone To disable an account via phone user interface 1 Press C E MENU 5 Select Settings gt Advanced gt Accounts Select the desired account 2 3 4 Select Disable from the Activation field 5 Press to accept the change Account registration is configurable via web user interface at the path Account gt Register Multiple Line Keys per Account You can configure two line keys to associate with an account This enhances call visualization and simplifies call handling Incoming calls to this account will be distributed evenly among the available line keys Outgoing calls will be distributed similarly Your phone can be configured to have a combination of accounts with a line key and accounts with two line keys Dial Plan 44 Dial plan is a string of characters that governs the way your SIP T20P SIP T20 IP phone processes the inputs received from your phone keypad The SIP T20P SIP T20 IP phone supports the following dial plan features e Replace Rule e Dial now e Area Code e Block Out The basic expression syntax you need to know The dot can be used as a placeholder or multiple placeholders for any character Example 12 would match 123 1234 12345 etc An x can be used as a placeholder for any character Example 12x would match 121 122 123 etc The square brackets can be used as a placeholder for a single character which matches any of a setof c
37. 20P SIP T20 IP phone supports record and URL record Two ways of call recording e Record the phone sends SIP INFO message containing a specific header Record on off to trigger a recording e URL Record the phone sends HTTP URL request to trigger a recording Contact your system administrator for the predefined URL Call record is not available on all servers Contact your system administrator for more information To configure a record key via phone user interface 1 Press Select Features gt DSS Keys Select the desired DSS key Press or gt to select Key Event from the Type field Press or gt to select Record from the Key Type field E E E 2 Key Type Record gt 6 Press to accept the change To configure a URL record key via phone user interface 1 Press 2 Select Features gt DSS Keys 3 Select the desired DSS key 4 Press or C to select URL Record from the Type field 1 Type URL Record ah Enter the URL e g http 10 1 2 224 phonerecording cgi in the Value field Press to accept the change a Record key or URL record key is configurable via web user interface at the path 81 User Guide for the SIP T20P SIP T20 IP Phone Note DSSKey gt Line Key The record and URL record keys control recording and are available e During an active call e Whencalls are on hold or mute e During a blind or attended transfer e During a
38. ACD y S Ss S lt o3 So Oe i a a s I lt Overview Activation Y MEC S Y DisplayName o oo y O Register Name LO yO UserName Y Password CY CY SPSewert2 CY EST E MET e Note The table above lists most of the feature options Please refer to the relevant sections for more information Documentations The following table shows documentations available for the SIP T20P SIP T20 IP phone a Installation Basic setup of the In the package English Guide phone Basic call features Quick Reference and phone In the package English Guide a customization Phone or web user interface settings User Guide Basic call features On the website English and advanced phone features Note You can also download the latest documentations online http www yealink com S upportDownloadfiles_detail aspx Cateld 18 7 amp flag 142 User Guide for the SIP T20P SIP T20 IP Phone Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP T20P SIP T20 IP phone Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator Packaging Contents The following components are included in your SIP T20P SIP T20 IP phone package e SI
39. DSET key or picking up the handset The call duration of active calls is visible on the LCD screen In the figure below the call to John has lasted 1 minute and 6 seconds To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or t The key is configured as a send key by default You can also set the key as the send key or set neither For more information referto Key as Send on page 20 You can also dial using the SIP URI or IP address To obtain the IP address of the phone press the OK key The maximum SIP URI or IP address length is 32 characters For example SIP URI 2210 sip com IP 192 168 1 15 Your phone may not support direct IP dialing Contact your system administrator for more information To place a call using the hands free speakerphone mode Do one of the following With the handset on hook press 9 or the line key to obtain a dial tone Enter the desired number using the keypad Press or A With the handset on hook enterthe desired number using the keypad fc S Press OF How e VY Note Basic Call Features To place a call using the headset Do one of the following With the optional headset connected press to activate headset mode Press the line key to obtain a dial tone Enter the desired number using the keypad Press Or tt A With the optional headset connecte
40. H is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold To use this feature you should specify a SIP URI pointing to a Music on Hold Server account When a call is placed on hold the phone will send a SIP INVITE message to the Music on Hold Server account The Music on Hold Server account automatically answers to the SIP INVITE messages and immediately plays audio from some source located anywhere LAN Internet to the held party Contact your system administrator for the SIP URI To configure music on hold server via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 89 User Guide for the SIP T20P SIP T20 IP Phone 3 Click on Advanced 4 Enterthe SIP URI e g sip moh sip com in the Music Server URI field Yealink 120 Status Account Network Register Keep Alive Type Basic Keep Alive Interval Seconds Codec Local SIP Port Advanced Es SIP Session Timer T1 0 5 10s SIP Session Timer T2 2 40s SIP Session Timer T4 2 5 60s Subscribe Period Seconds Music Server URI Directed Call Pickup Code Group Call Pickup Code Distinctive Ring Tones Unregister When Reboot Out Dialog BLF 5 Click Confirmtoaccept the change Log Out DSSKey Features Settings Directory Security 2 NOTE Advanced The Advanced parameters for administrator 5060 Disabled sip moh sip com D
41. H nn SIP T20 SIP T20P Enterprise IP Phone User Guide Version 72 25 Feb 2014 Copyright Copyright 2014 YEALINK NETWORK TECHNOLOGY Copyright 2014 Yealink Network Technology CO LTD All rights reserved No parts of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical photocopying recording or otherwise for any purpose without the express written permission of Yealink Network Technology CO LTD Under the law reproducing includes translating into another language or format When this publication is made available on media Yealink Network Technology CO LTD gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution No parts of this publication may be subject to alteration modification or commercial use Yealink Network Technology CO LTD will not be liable for any damages arising from use of an illegally modified or altered publication Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INC
42. Intercom Mute is disabled by default 85 User Guide for the SIP T20P SIP T20 IP Phone Intercom Tone You can enable or disable the phone to play a warning tone when receiving an intercom call If Intercom Tone is enabled the phone plays a warning tone before answering the intercom call If Intercom Tone is disabled the phone automatically answers the intercom call without warning Intercom Tone is enabled by default Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone If Intercom Barge is enabled the phone automatically answers the intercom call and places the active call on hold If Intercom Barge is disabled the phone handles an incoming intercom call like a waiting call Intercom Barge is disabled by default Multicast Paging You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group You can configure a multicast paging key on the phone which allows you to send a Real Time Transport Protocol RTP stream to the pre configured multicast address es without involving SIP signaling You can configure the phone to receive an RIP stream from pre configured multicast listening address es without involving SIP signaling You can specify up to 10 multicast listening addresses Sending RTP Stream 86 To configure a multicast paging key via phone user interf
43. LUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Yealink Network Technology CO LTD shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing performance or use of this guide Declaration of Conformity C FE Hereby Yealink Network Technology CO LTD declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006 95 EC and 2004 108 EC Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 Thisdevice must accept any interference received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This device is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses andcan radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in
44. P T20P SIP T20 IP phone Yealink HOLD MENU 9 User Guide for the SIP T20P SIP T20 IP Phone e Phone Stand e Power Adapter Optional e Ethernet Cable Check this list before installation lf you find anything missing contact your system administrator 10 Getting Started Phone Installation If your phone is already installed proceed to Phone Initialization on page 13 This section introduces how to install the phone 1 Attach the stand 2 Connect the handset and optional headset 3 Connect the network and power 1 Attach the Stand ei Zr a i H Y 1 Ea Desk Mount Method A D sD 2 3 Va s Ot l DES Y fan 1 a A 1 i i q E E i Hf AISNE IS j i ie A LAN A jf j Y A A Pa i i gi Y a i FA i Y Mis s pa SS A 1 AA Wall Mount Method Note A headset is notincluded inthe packaging contents Contact your system administrator for more information 3 Connect the Network and Power You have two options for power and network connections Your system administrator will advise you which one to use e AC power e Power over Ethernet PoE 11 User Guide for the SIP T20P SIP T20 IP Phone AC Power To connect the AC power 1 Connect the DC plug on the power adapter to the DC5V port onthe phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the included or a stan
45. T20P SIP T20 IP Phone Note 68 The icon appears on the LCD screen and the prompt FWD appears in front of the associate account FWD 1003 24 Jul 10 39 Call forward is configurable via web user interface at the path Features gt Forward amp DND You can also enter the SIP URL or IP address in the Forward To field For more information on using the SIP URL or IP address refer to Placing Calls on page 53 Call forward is local to the phone and may be overridden by the server settings Call forward oncode or off code may be different between servers For more information contact your system administrator To disable call forward in phone mode Do one of the following Press when the phone is idle Press select Features gt Call Forward MENUS Press or to select the forwarding type then press Press or C to select Disable to disable the call forward Press to accept the change To disable call forward in custom mode for a specific account Do one of the following a 1 Press select Features gt Call Forward or press when the phone is idle MENU TRAN 2 Press or to select the desired account then press 3 Press or to select the desired forwarding type then press 4 Press or gt to select Disable todisable the call forward 5 Press to accept the change Dynamic Forwarding To forward an incomin
46. Us O a E eine lea unease nee aun meade 60 CGN ITS aos ts rn ie eis cesses cle si 60 COGN TOG SS NS ia ais 60 DO Not DistUTb DIND lt td 61 HI AA aa a ae a aa 64 Call Kansler erminni ETE E SE E A 69 Hs EREITEN O AI ES PEATAS AS E T 70 Fo a a gl el EEEE E E EEE T EEE EE EEE A 70 LOEGISCOnTSSN CS cari vi scene cds ie cette Stinbevlas eiatnnse NAE 71 Network Conference aiii oia 71 E A A AN 13 CGI PICKU Do ina thet E 74 ANONYM ovS Callas a iaa 75 A enymous Cdll REJEC aria 76 Advanced Phone Features ccccscecscscsecscscscececsceeees 19 Table of Contents BUSY LAMP Aedo dani 19 GallRecorama oen 81 q A o A A 82 Mtro iaa 84 Gutgo na Intercom GIS isc sa a osciecic s 84 INEOMIMG Intercom Callas ais a 84 M lticast Paging s taicicunudestolet st wae E ehh tans donee E AE N 86 DEMING RI Pe PP A 86 Receiving RIP SIF OO ics vcsucac sees atic oaeaclansebooi a stant a at a eee 88 MUSIC OMAHOITO A OS 89 Avtomatic Call Distribution ACD luis is 90 Mess CG So geste ces ess ae ae ea ese ene tie e 92 WONG Co IVIG I habeas casio oo are ca sea aig cao nee ee oe a ee 92 Message Waiting Indicator MW reeds Mode end iaeeae 93 MFOUDISSNOOLING aussi 97 Regulatory Notices siria 107 SEVICE AJE SI SINS oorr ASAS A 107 Himitations OF LIGIDINVY e A A N 107 Sailei INSTUCIONS edad adi 107 Appendix A TIME Zones occcococococococonononcncononaconononos 111 1 AAPP PP a 113 xi Overview Overview This chapter provides
47. User Guide for the SIP T20P SIP T20 IP Phone 98 How to obtain the MAC address of a phone when the phone is not powered on Three ways to obtain the MAC address of a phone e You can ask your supplierfor shipping information sheet which includes MAC addresses according to the corresponding PO Purchase Order e You can find the MAC address inthe label of carton box e You can also find the MAC address from the phone s bar code on the back of the phone Why can t get a dial tone e Check for any loose connections and that the phone has been installed properly For the installation instructions referto Phone Installation on page 11 e Switch between the Handset Headset if present or Hands Free Speakerphone to check whether the dial tone is present for one of the audio modes lf the dial tone exists on another audio mode connect a different handset or headset to isolate the problem Why doesn t the phone ring Check that the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phone is idle For more information refer to Volume on page 24 Why can t receive calls e Check that the SIP registration with your system administrator e Check that the DND Do Not Disturb mode is deactivated on the phone Refer to Do Not Disturb DND on page 61 e Check that call forward is disabled on the phone Refer to Call Forward on page 64 e Check whether the caller number
48. Yealink products can be downloaded online http www yealink com GPLOpenSource aspx BaselnfoCateld 293 amp NewsCateld 293 amp Cateld 293 About This Guide About This Guide Thank you for choosing the SIP T20P SIP T20 IP phone exquisitely designed to provide business telephony features such as Call Hold Call Transfer Busy Lamp Field Multicast Paging and Conference over an IP network The difference between the SIP T20P and SIP T20 IP phone is that the former supports PoE while the latter does not This guide provides everything you needto quickly use your new phone First verify with your system administrator that the IP network is ready for phone configuration Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP T20P SIP T20 IP phone If this is your first time using the SIP T20P SIP T20 IP phone we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide available online http www yealink com SupportDownloadfiles_detail aspx Cateld 187 amp flag 142 Note Shared Line Busy Lamp Field List Network Directory and Network Call Log features are hidden for IP phones in neutral firmware version which are designed for BroadWorks environment Please contact your system administrator for more information In This Guide Topics provided in this guide include e Chapter1 Overview e Chapter2 Getting Started e Chapter3 Custom
49. aba The detailed information of the entry appears on the LCD screen 33 User Guide for the SIP T20P SIP T20 IP Phone To place a call from the call history list 1 Press The LCD screen displays the call list 2 Press or C to switch between placed calls received calls missed calls and forwarded calls 3 Press or to select the desired entry 4 Press to dial out To add a contact to the local directory from the call history list 1 Press The LCD screen displays the call list 2 Press or gt to switch between placed calls received calls missed calls and forwarded calls 3 Press or to select the desired entry 4 Press 5 6 SJE Ab3 Enter the desired values in the corresponding fields Press For more information refer to Contact Management on page 26 To delete an entry from the call history list 1 Press The LCD screen displays the call list 2 Press or C to switch between placed calls received calls missed calls and forwarded calls 3 Press or to select the desired entry 4 Press x to delete the entry System Customizations Logo Customization You can customize text logo which would be shown on the idle screen To customize a text logo via web user interface 1 Click on Features gt General Information 2 Select Enabled from the pull down list of Use Logo 34 3 Enterthe desiredtextin the Text Lo
50. ace 1 Press 2 Select Features gt DSS Keys 3 Select the desired DSS key 4 Press or C to select Key Event from the Type field 5 Press or C to select Multi Paging from the Key Type field 2 Key Type a Multi Paging gt 6 Enter the multicast IP address and port number e g 224 5 6 20 10008 inthe Value field The valid multicast IP addresses range from 224 0 0 0 to 239 255 255 255 7 Press to accept the change Advanced Phone Features Multicast paging key is configurable via web user interface at the path DSSKey gt Line Key You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface To configure a default codec for multicast paging 1 Click on Features gt General Information 2 Select the desired codec from the pull down list of Multicast Codec The default codec is G722 5 Log Out Yealink Account Network DSSKey Features Settings Directory Security Forward amp DND General Information NOTE Call Waiting Enabled General Call Waiting Information Auto Redial Disabled This call feature allows your phone to accept other incoming Auto Redial Interval 1 300s 10 calls during the conversation Audio Auto Redial Times 1 300 10 Key As Send Intercom Select or as the send key Key As Send Hotline Number Transfer When you pick up the phone it will dial out the hotline number automatically Call Pickup Remote
51. aging calls To configure multicast listening addresses via web user interface 1 Click on Directory gt Multicast IP 2 Select the desired value from the pull down list of Paging Barge Advanced Phone Features 3 Select the desired value from the pull down list of Paging Priority Active 4 Enter the multicast IP address es and port number e g 224 5 6 20 10008 which the phone listens for incoming RTP multicast in the Listening Address field The valid multicast IP addresses range from 224 0 0 0 to 239 255 255 255 Log Out Yealink li Status Account Network DSSKey Features Settings Directory IMA a l i i A Paging Barge 10 NOTE Local Directory Paging Priority Active Enabled Multicast IP Phone Call Info The multicast IP parameters for A Multicast IP 1 IP Address 224 5 6 20 10008 2 IP Address 3 IP Address 4 IP Address 5 IP Address 6 IP Address 7 IP Address 8 IP Address 9 IP Address 10 IP Address Cancel 5 Enter the labelin the Label field Label will appear on the LCD screen when receiving the RTP multicast 6 Click Confirmtoaccept the change Note The priorities of listening addresses are predefined 1 with the highest priority 10 with the lowest Both the multicast paging sender and the receiver play a warning tone when establishing a multicast paging call Multicast listening addresses is configurable via web user interface only Music on Hold Music on hold Mo
52. al O Server G Auto Provision Configuration Dial Plan System Log Level Voice Ring Tones TR069 You can also export the system log to a syslog server Contact your system administrator for more information It is recommended you reset the system log level to 3 after you have the syslog file provided How to export import phone configurations We may need you to provide the phone configurations to help analyze your problem In some instance you may need to import configurations to the phone To export the phone configurations via web user interface 1 Click on Settings gt Configuration 103 User Guide for the SIP T20P SIP T20 IP Phone 2 Click Export toopen file download window and then save the file to your local system Log Out Yealink te Status Account Network DSSKey Features i Directory Security Preference Export or Import Configuration 1 NOTE eens import Export Gaz tion The configuration parameters Upgrade for administrator Pcap Feature Stop Export System Log O local sever Y Auto Provision Configuration Dial Plan System Log Level Voice Ring To import the phone configurations via web user interface 1 Click on Settings gt Configuration 2 Click Browertolocate a configuration file from your local system 3 Click Importtoimport the configuration file Note The file format of configuration file must be bin How to upgrade firm
53. ave a different emergency number for each of the different emergency services You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation Contact your local phone service provider for available emergency numbers in your area To specify emergency numbers via web user interface 1 Click on Features gt Phone Lock 2 Enter the emergency number in the Emergency field Customizing Your Phone For multiple numbers enter a comma between every two emergency numbers The default emergency numbers are 112 911 and 110 Yealink Account Network Forward amp DND Keypad Lock Type Phone Unlock PIN 0 15 Digit General Information Phone Lock Time Out 0 3600s Audio Emergency Intercom Transfer Call Pickup Remote Control Phone Lock ACD Action URL Power LED 3 Click Confirmtoaccept the change Note Live Dialpad DSSKey Menu Key 112 911 110 Cancel 4 Log Out Settings Directory Security NOTE Keyboard Lock The keyboard lock parameters for administrator Emergency number is configurable via web user interface only You can enable live dialpad on the SIP T20P SIP T20 IP phone which enables the IP phone to automatically dial out phone numbers without pressing any other key You can also configure a delay where the phone will dial out the phone number automatically after the specified period of time To enable
54. ave occurred to the following sections e Keypad Lock on page 21 e Volume on page 24 e Ring Tones on page 24 e Call Completion on page 59 e DSS Keys on page 37 e Do Not Disturb DND on page 61 e Call Forward on page 64 e Busy Lamp Field BLF on page 79 vii User Guide for the SIP T20P SIP T20 IP Phone viii Table of Contents Table of Contents About This Guide cccccccccccccccccccccccccccccescceccceeceecs V DA A E a V SUMPAAN ENANOS a reve Sone eee ee eee V Changes for Release 72 Guide Version 72 25 oococnocnccncnncnncnnoncnncnconcnnnnnoncnnranononnnos V Changes for Release 72 Guide Version 72 1 oococnocncnccnncnonononcnnoncnncnnoncnncnnnnrononnos vi Changes for Release 71 Guide Version 71 165 ococcccccnncnocncnncnncononcononcnnconcncnnonnos vi Changes for Release 71 Guide Version 71 140 oocoocccnncnocncnncnncnnnncononcnncnnnarononnos vi Changes for Release 71 Guide Version 71 125 oocooccccccnncnncnnnncnnconnnccnnncnncnnnnrononnos vi Changes for Release 71 Guide Version 71 110 ooococcccncnncnncncnncnncncnnconcncnncnnnnnonos vi Changes for Release 70 Guide Version 70D ocoococnocnccncnncnoconnncononcnncononcnncnncnrononnos vil Table of COntent ccccecsscscsecscsececscsccecsecsccscscceceeees Ix WV CIVIC Wi E 1 Hardware Component Instructions ocoococnocnonncnncnocncnnconnncnncnnnnnononnrononcononcnncnnnnonnos 1 CON IIS COINS acc ste e
55. ber Target Target The number to which the Intercom AOL incoming calls will be forwarded Transfer On Code Off Code The code that will be sent to PBX when t is switched On Call Pickup Off Code The code that will be sent to Remote Control PBX when it is switched Off Phone Lock ACD pip Action URL DND Emergency Disabled DND Authorized Numbers Power LED 3 Mode Phone Custom Account DND Status on of Q DND On Code Q DND Off Code Q 3 Click Confirm toacceptthe change DND mode is configurable via web user interface only To activate DND in phone mode 1 Press 2 Select Features gt DND Code 3 Press or C to select Phone Mode from the DND Account field 4 Select Enable fromthe DND field 2 DND lt Enable 5 Optional Enter the DND on code and off code respectively in the DND On Code and DND Off Code field 6 Press to accept the change The DND icon on the idle screen indicates that DND is enabled Note Basic Call Features Incoming calls will be rejected automatically and n Missed Call n indicates the number of the missed calls will appear on the LCD screen Y DND 1 Missed Call 18 Jan 20 35 To activate DND in custom mode A a y Press MENU Select Features gt DND Code Press or gt to select the desired account from the DND Account field Select Enable from the DND field 2 DND a Enable
56. ble on all servers Contact your system administrator for more information To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system serverto leave a voice mail and then hang up To configure voice mail access codes via phone user interface N 1 Press MENU 2 Select Messages gt Set Voice Mail 1 Account 1 No 88 3 Press or to select the account you want to set 4 Press e to selectthe proper input mode and then enterthe voice mail access code e g 88 5 Press to accept the change Voice mail access code must be predefined on the system server Contact your system administrator for the more information To listen to voice mails 1 When the phone user interface prompts receiving new voice mails press Advanced Phone Features or to dial out the voice mail access code 2 Follow the voice prompt to listento voice mails Note Before listening to the voice mails make sure the voice mail access code has been configured When all new voice mails are retrieved the MESSAGE key LED will go out To view voice mails via phone user interface gt 1 Press MENU 2 Select Messages gt View Voice Mail The LCD screen displays the amount of new and old voice mails 1 1234 2 new 1 old Mail 3 Select an account and then press to listento voice mails
57. conference call When the phone prompts you to answer an incoming call The record and URL record key is not available when e There are no connected calls on your phone e You place a new call To record a call 1 Pressthe record key or URL record key during a call lf the recording starts successfully the record or URL record key LED will flash green 2 Pressthe record key or URL record key again to stop recording The record or URL record key LED goes out You can listento the recordings which stored on your serversystem For example you can dial an access code The way in which you listen to the recordings may be different Contact your system administrator for more information Hot Desking Note 82 Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee A primary motivation for hot desking is cost reduction This feature is regularly used in places where not all the employees are in the office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use hot desking on the SIP T20P SIP T20 IP phone to log out of the existing accounts and thenlog into a new account that is many users can share the phone resource in different time To use this feature you need to configure a hot desking key in advance Hot desking is not ava
58. contact your system administrator 59 User Guide for the SIP T20P SIP T20 IP Phone Call Return You can press a call return key to place a call back to the last incoming call To configure a call return key via phone user interface l Press E 2 Select Features gt DSS Keys 3 Select a desired DSS key 4 Press or O to select Key Event from the Type field 5 Press or O to select Call Return from the Key Type field 2 Key Type Call Return gt 6 Press to accept the change Call return key is configurable via web user interface at the path DSSKey gt Line Key Call Mute You can mute the microphone of the active audio device during an active call and then the other party cannot hear you To mute a call 1 Press x during an active call The LCD screen indicates that the call is on mute To un mute a call 1 Press x again to un mute a call Call Hold Resume 60 You can place an active call on hold Only one active call can be in progress at any time Other calls can be made and received while placing the original call on hold When you place a call on hold your IP PBX may play music on hold to the other party while waiting Basic Call Features To place a call on hold 1 Press during a call HOLD The LCD screen indicates the call is on hold and the line LED flashes green Note The phone will beep softly every 30 seconds to remind you that you s
59. ct Settings gt Advanced password admin gt Keypad Lock Press or gt to select Disable from the Keypad Lock field 1 Keypad Lock a Disable gt Press to accept the change 23 User Guide for the SIP T20P SIP T20 IP Phone Keypad lock is configurable via web user interface at the path Features gt Phone Lock Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle You can also press the Volume key to adjust the receiver volume of currently engaged audio devices handset soeakerphone or headset when the phone is in use To adjust the volume when the phone is idle 1 Press to adjust the ringer volume 1009 To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently engaged audio device handset speakerphone or headset 1 1008 Ring Tones Ring tones are used to indicate incoming calls You can select different ring tones to distinguish different accounts registered on your phone or to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press C MENU gt 2 Select Settings gt Basic gt Sound gt Ring Tones 3 Press or to select the desired ring tone 1 Ring1 wav 2 Ring2 wav 24 Customizing Your Phone 4 Press to accept the change To select a ring tone for each
60. d press to activate headset mode Enter the desired number using the keypad Press or Ft l To permanently activate the headset mode refer to Headset Prior on page 36 To place multiple calls You can have more than one call on your SIP T20P SIP T20 IP phone 1 Press the line key The active call is placed on hold 2 Enter the desired number using the keypad 3 Press 00 or Ft You can press or to switch between the calls and then press again to resume the desired call Answering Calls Note When you are not in another call you can answer a call in three ways e Using the handset e Using the speakerphone e Using the headset You can ignore incoming calls by pressing the X key You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone For more information refer to Do Not Disturb DND on page 61 You can forward incoming calls to someone else by pressing the TRAN key For more information refer to Call Forward on page 64 Answering When Not in Another Call Call duration and destination will always appear on the LCD screen for the active calll 55 User Guide for the SIP T20P SIP T20 IP Phone To answer a call using the handset 1 Pick up the handset To answer a call using the hands free speakerphone mode Do one of the following Press 0 With the handset on hook and headset mode deactivated press With the handset
61. dard Ethernet cable between the Internet port on the phone and the one on the wall or switch hub device port a Le Power Adapter DC 5V FC Connection y Optional Internet x Bes l PC l ZAT err MN O DESY Power over Ethernet With the included or a regular Ethernet cable the SIP T20P IP phone can be powered from a PoE compliant switch or hub PoE is not applicable to the SIP T20 IP phone To connect the PoE for the SIP T20P IP phone 1 Connect the Ethernet cable between the Internet port on the phone and an available port on the in line power switch hub Internet ea A 1 i 1 le PoE Power over A a y i Ethernet Option ff IN LF FC Connection Optional IEEE 802 4af compliant PoE Hub Switch Note If in line power switch hub is provided you don t need to connect the phone to the power adapter Make sure the switch hub is PoE compliant The phone can also share the network with another network device such as a PC personal computer It is an optional connection Important Do not unplug or remove power to the phone while it is updating firmware and configurations Getting Started Phone Initialization Note After your phone is powered on the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration The LCD screen displays Initializing Please wait during th
62. ddGrp and then press 4 Press to switch the input mode GA aba 26 Customizing Your Phone 5 Enterthe group name in the Name field Name Test abc 6 Press or C to selectthe desired group ring tone from the Ring Tones field If Auto is selected this group will use the ring tone assigned to the account For more information on ring tone for a account referto Ring Tones on page 24 7 Press to accept the change Editing Groups To edit a group in the local directory 1 Press l 2 Select Local Directory 3 Press or to select the desired group e g Test 4 Press or gt to select Edit and then press 5 Press to switch the input mode Name Test abc 6 Press or to select the contact information and then edit 7 Press to accept the change Deleting Groups To delete a group from the local directory 1 2 3 4 Press e SF Ab3 select Local Directory Press or to select the desired group e g Test Press or gt to select Del andthen press The LCD screen prompts Delete selected group Delete selected group 27 User Guide for the SIP T20P SIP T20 IP Phone 5 Press to accept the change Adding Contacts Note 28 You can add contacts to your local directory in the following ways e Manually e From call history Adding Contacts Manually To add a contact to the local directory manually 1 Press C
63. device away from any heat source or bare fire such as a candle or an electric heater Keep the device away from any household appliance with strong magnetic field or electromagnetic field such as a microwave oven or a refrigerator AN O perating Requirements Do not let a child operate the device without guidance Do not let a child play with the device or any accessory in case of accidental swallowing Please use the accessories provided or authorized by the manufacturer only The power supply of the device shall meetthe requirements of the input voltage of the device Please use the provided surge protection power socket only Before plugging or unplugging any cable make sure that your hands are completely dry Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio frequency cable to avoid lightning strike If the device is left unused for a rather long time disconnect it from the power supply and unplug the power plug When there is smoke emitted from the device or some abnormal noise or smell disconnect the device from the power supply and un
64. e SJE Ab3 2 Select Local Directory 3 Press Cs or C to select Enter and then press If the groups have been added to the local directory select the desired group then press or gt to select Enter andthen press 4 Press or to scroll to New Item 5 Press to add a new contact 6 Press E to switch the input mode Sl Ab3 Name 7 Enterthe name and the office mobile or other numbers in the corresponding fields 8 Press or O to selectthe desired account from the Account field If Auto is selected the phone will use the first available account when placing calls to the contact from the local directory 9 Press or C to select the desired ring tone from the Ring Tones field If Auto is selected this contact will use the ring tone assigned to the group 10 Press to accept the change If the contact has existed inthe directory the LCD screen prompts Contact name existed Adding Contacts from Call History To add a contact to the local directory from the call history 1 Press 2 Press or to select the desired entry 3 Customizing Your Phone Press D SJE Ab3 4 Press to switch the input mode and enter the contact name in the Name field Name 5 Press to accept the change The entry is successfully saved to the local directory Editing Contacts To edit a contact in the local directory 1 Zz Press C EB aba S
65. e accordingly To configure the time format via phone user interface 1 Press C MENU 2 Select Settings gt Basic gt Time amp Date gt Time amp Date 1 Clock 24 Hour gt 3 Press or gt to selectthe desired time format from the Clock field 4 Press or C to select the desired date format from the Date Format field 5 Press to accept the change There are 3 available date formats For example for the date format MM DD YY MM represents the first three letters of the month DD represents a two digit day 19 User Guide for the SIP T20P SIP T20 IP Phone and YY represents a two digit year which is not displayedon the LCD screen of the SIP T20P SIP T20 IP phone The date formats you need to know Date Format Example 2013 11 15 MM DD YY Nov 15 YY MM DD 15 Nov DD MM YY 15 Nov Time and date is configurable via web user interface at the path Settings gt Time amp Date Administrator Password The Advanced option is only accessible to the administrator The default administrator password is admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 2 3 4 5 6 Press S MENU Select Settings gt Advanced password admin gt Set Password 1 Current PWD Enter the old password in the Current PWD field
66. e number to which the n Code Q incoming calls will be forwarded Target Intercom Transfer On Code Off Code The code that will be sent to PBX when it is switched On Off Code The code that will be sent to PBX when it is switched Off Call Pickup Remote Control Phone Lock ACD pip Action URL DND Emergency Enable y Q DND Authorized Numbers 123 g Power LED Mode Phone Custom Account DND Status on or Q DND On Code DND Off Code 4 Click Confirm toacceptthe change When DND is enabled on the phone the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field DND authorized number is configurable via web user interface only Call Forward 64 You can configure your phone to forward incoming calls to another party by the static forwarding You can also forward calls while your phone is ringing referto the dynamic forwarding Static Forwarding Three types of static forwarding e Always Forward Incoming calls are immediately forwarded e Busy Forward Incoming calls are immediately forwarded if the phone is busy Basic Call Features No Answer Forward Incoming calls are forwarded if not answered after a period of time You can enable disable call forward for the phone system or you can customize call forward for each or all accounts Two call forward modes Phone default Call forward is effective for the phone sy
67. e problems you might encounter when using your SIP T20P SIP T20 IP phone If you require additional information or assistance with your new phone contact your system administrator Why is the LCD screen blank e Ensure that the phone is properly plugged into a functional AC outlet e Ensure that the phone is plugged into a socket controlled by a switch that is on e Ifthe phone is plugged into a power strip try plugging it directly into a wall outlet instead e f your SIP T20P IP phone is powered from PoE ensure you use a PoE compliant switch or hub Why does the phone display Network Unavailable e Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose e Ensure that the switch or hub in your network is operational Why does the phone display No Service The LCD screen prompts No Service message when no SIP account registers successfully Why doesn t the phone display time and date correctly Check if you have configured the phone to obtain the time and date from the SNTP server automatically If the phone fails to connect the SNTP server you need to configure the time and date manually How do find the basic information of the phone Press the OK key when the phone is idle to check the basic information of the phone such as the IP address and firmware version For more the basic information refer to Phone Status on page 13 97
68. e speaker Dependencies yoe Key Event Ke y Type Group Listening Usage 1 During a call press the DSS key to activate the group listening mode You can then speak and listen through the handset headset other people at your side can listen through speaker at the same time 2 Pressthe DSS key again to deactivate the group listening mode Zero Touch You can use this key feature to configure the network parameters quickly Dependencies yoe Key Event Ke y Type Zero Touch Usage 1 Pressthe DSS key to access the zero touch screen 2 Press ox within a few seconds 3 Configure the network parameters in the corresponding fields 4 Press 5 Configure the auto provision parameters in the corresponding fields 6 Press The phone will reboot to update configurations Keypad Lock You can use this key feature to immediately lock the keypad of your phone instead of long pressing zte For more information referto Keypad Lock on page 21 Dependencies yoe Keypad Lock Usage Press the DSS key to immediately lock the keypad of your phone instead of long pressing tme Programmable Keys You can customize the navigation keys HOLD CONF TRAN keys on the keypad To customize the programmable keys via web user interface 1 Click on DSSKey gt Programmable Key 42 Le Yealink lim gt A Status Account Network Customizing Your Phone Customize specific features for these keys gt
69. ect Enabled from the pull down list of Subscribe MWI To Voice Mail Note Advanced Phone Features 5 Enter the desired voice mail number in the Voice Mail field r a Log Out Yealink 20 Status Account Network DSSKey Features Settings Directory Security 5 Keep Alive Type Default v Basic Advanced Keep Alive Interval Seconds 30 The Advanced parameters for administrator Codec Local SIP Port 5060 Advanced RPort Disabled SIP Session Timer T1 0 5 10s 0 5 SIP Session Timer T2 2 40s 4 SIP Session Timer T4 2 5605 5 Subscribe Period Seconds 1800 DTMF Type RFC2833 DTMF Info Type DTMF Payload Type 96 255 Retransmission Disabled Subscribe for MWI Enabled MWI Subscription Period Seconds 3600 Subscribe MWI To Voice Mail Enabled Voice Mail 1234 Caller ID Source FROM Session Timer Disabled Session Expires 30 7200s 1800 Session Refresher UAC Send user phone Disabled 6 Click Confirmtoaccept the change The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail MW subscription is configurable via web user interface only 95 User Guide for the SIP T20P SIP T20 IP Phone 96 Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help to solve th
70. elect Local Directory Press or O to select Enter and then press If the groups have been added to the local directory select the desired group then press or gt to select Enter andthen press 0 select the desired contact and press or gt to select Edit Name john Press or to select the contact information and then edit Press to accept the change Deleting Contacts To delete a contact from the local directory 1 2 Press CO JE Ab3 Select Local Directory Press or C to select Enter and then press If the groups have been added to the local directory select the desired group then press or to select Enter andthen press Press or to select the desired contact Press or O to select Del andthen press E The LCD screen prompts Delete selected item Press to confirm the deletion 29 User Guide for the SIP T20P SIP T20 IP Phone Placing Calls to Contacts To place a call to a contact in the local directory 1 2 EC Press el Select Local Directory Press or gt to select Enter andthen press If the groups have been added to the local directory select the desired group then press or gt to select Enter andthen press Press or to select the desired contact Press or C to select Send Do one of the following If only one number of the contact is stored in the local directory press to
71. eplace rule will apply to all accounts To edit a replace rule via web user interface 1 Click on Settings gt Dial Plan gt Replace Rule 2 Select the desired replace rule by checking the check box 3 Edit the values in the Prefix and Re place fields 4 Enter the desired line ID in the Account field or leave it blank 5 Click Editto accept the change To delete one or more replace rules via web user interface 1 Click on Settings gt Dial Plan gt Replace Rule 2 Select one or more replace rules by checking the check box es 3 Click Del to delete the replace rule s Note Replace rule is configurable via web user interface only Dial now 46 You can configure one or more dial now rules up to 100 on your phone When the dialed out number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as 2xx then any entered three digit string beginning with 2 will be dialed out automatically on the phone To add dial now rule via web user interface 1 Click on Settings gt Dial Plan gt Dial now 2 Enter the desired value e g 1234 in the Rule field Note 3 Enter the desired line ID in the Account field or leave it blank Customizing Your Phone For more information on the valid values of Account field referto Replace Rule on page 45 Yealink 120 Preference Time amp Date Upgrade Auto Provision Configuration Dial Plan Voice Ring Statu
72. er interface at the path Features gt Transfer gt Transfer Mode Via Dsskey When you leave the Value field blank the DSS key performs the same function as the TRAN key during a call For more information refer to Call Transfer on page 69 Hold You can use this key feature to hold an active call or retrieve a held call Dependencies yoe Key Event Key Type Hold Usage 1 Pressthe DSS key during an active call to place the call on hold 2 Pressthe DSS key again to retrieve the held call DND You can use this key feature to activate or deactivate DND You can also use this key feature to access the custom DND interface For more information refer to Do Not Disturb DND on page 61 Dependencies yoe Key Event Key Type DND Usage When the phone is in phone mode 1 Pressthe DSS key to activate DND 2 Pressthe DSS key again to deactivate DND When the phone is in custom mode 1 Pressthe DSS key to access the custom DND interface 2 Activate or deactivate DND for an account When DND is activated the incoming calls will be rejected automatically 41 User Guide for the SIP T20P SIP T20 IP Phone Group Listening You can use this key feature to activate the Speakerphone and Handset Headset mode at the sametime It is suitable for the group conversation which has more than one person at one side You are able to speak and listen through the handset headset meanwhile the others nearby can only listenthrough th
73. et up a conference with the number specifiedin the Value field When you leave the Value field blank the DSS key performs the same function as the CONF key during a call Forward You can use this key feature to forward an incoming call to someone else For more information refer to Call Forward on page 64 Dependencies yoe Key Event Key lype Forward Value the number you want to forward to Usage Press the DSS key to forward an incoming call to the number specified in the Value field When you leave the Value field blank the DSS key performs the same function as the TRAN key when receiving an incoming call Transfer You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone Dependencies yoe Key Event Key lype Tran Value the number you want to transfer to Note Note Customizing Your Phone Usage e When the transfer mode on DSS key is Blind Transfer press the DSS key to complete the blind transfer to the number specified in the Value field e When the transfer mode on DSS key is Attended Transfer press the DSS key to dial out the number specified in the Value field and then you can perform the attended or semi attended transfer e When the transfer mode on DSS key is New Call press the DSS key to place a new call to the number specified in the Value field Transfer mode on DSS key is configurable via web us
74. eue 1 User ID 123 2 Press to login Contact your system administrator for the User ID and Password to access the applicable queue After configuring an ACD key you can press the ACD key to log into the ACD system After logging in you are ready to receive calls from the ACD system You can press the ACD key to show your current ACD user status You can press the OK key to set your ACD user status to Available Unavailable ACD user status synchronizes on both IP phone and ACD system When you setthe ACD user status to be available the ACD key LED illuminates solid green and then the server begins distributing calls to your phone When you setthe ACD user status to be unavailable the ACD key LED flashes green and thenthe server temporarily stops distributing calls to your phone To log out of the ACD system press x It is recommended you configure no more than one ACD key on the phone At any time at most one ACD key can be in progress on your phone 91 User Guide for the SIP T20P SIP T20 IP Phone Message Voice Mail Note Note 92 You can leave voice mails for someone else on the SIP T20P SIP T20 IP phone You can also listen to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a warning tone and the MESSAGE key LED will illuminate and the LCD screen will display a flashing icon New Voice Mail 27 Sep 11 35 The voice mail feature is not availa
75. field 49 User Guide for the SIP T20P SIP T20 IP Phone Note 3 Enter the desired line ID in the Account field or leave it blank For more information on the valid values of Account field referto Replace Rule on page 45 gt Log Out Yealink 1 2 Directory Security NOTE Preference Digit 0 9 Time 8 Date BlockOut Number1 Account Identifies a specific digit do not use fit is defined as send Upgrade BlockOut Number2 Account key BlockOut Number3 Account digit digit ee BlockOut Number4 Account narnia ma pea a i digit digit digit BlockOut Number6 Account Specifies a range as a comma Dial Plan separated list BlockOut Number7 Account x Voice BlockOut Number8 Account Matches any single digit character which is dialed BlockOut Number9 Account Configuration BlockOut Number5 Account Ring BlockOut Number10 Account Matches an arbitrary number of digits Cancel 4 Click Confirmtoadd the block out number Block out number is configurable via web user interface only Emergency Number Note 50 Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when necessary Ihe emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries h
76. formance For more information on these parameters contact your system administrator Registration Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you start up your phone the phone will be registered and ready for use If your phone is not registered you may have to register it For more information on how to register your phone referto Account Managementon page 43 Idle Screen If the phone has successfully started up the idle screen will be shown as below 1234 17 Jan 09 20 The idle screen shows the label of current account time and date Customizing Your Phone Customizing Your Phone You can customize your SIP T20P SIP T20 IP phone by personally configuring certain settings for example language time amp date and ring tones You can also personalize different ring tones for different callers This chapter provides basic operating instructions for customizing your phone Topics include e General Settings e Audio Settings e Contact Management e Call History Management e System Customizations If you require additional information or assistance with your new phone contact your system administrator General Settings Language Note The default language of the phone user interface is English The phone will detect and use the same language as which of your web browser for the
77. g call to another party 1 When the phone is ringing press l Basic Call Features 2 Enter the number you want to forward the incoming call to FWD 1234 123 3 Press or e The LCD screen prompts a call forwarded message FWD To 1234 12 Sep 10 53 Call Transfer You can transfera callto another party in one of the three ways e Blind Transfer Transfera call directly to another party without consulting e Semi Attended Transfer Transfer a call when the target phone is ringing e Attended Transfer Transfera call with prior consulting To perform a blind transfer 1 Press during a call TRAN 2 Enterthe number you want to transferthe call to Tran 1234 123 3 Press again to complete the transfer Then the call is connected to the number to which you are transferring To perform a semi attended transfer gt gt 1 Press during a call TRAN Enter the number you want to transferthe call to 2 3 Press or z to dial out 4 Press 22 to complete the transfer when receiving ringback To perform an attended transfer i 1 Press during a call 69 User Guide for the SIP T20P SIP T20 IP Phone 2 Enterthe number you want to transferthe call to 3 Press or to dial out 4 Afterthe party answers the call press to complete the transfer TRAN lf you are using a handset the transfer can be completed by hanging up the handset SN
78. go field Yealink Account Forward amp DND General Information Call Waiting General Information Auto Redial A ial i Audis uto Redial Interval 1 300s Auto Redial Times 1 300 Intercom Key As Send Transfer Reserve in User Name Call Pickup Remote Control Phone Lock Use Logo AGR Text Logo Action URL Allow IP Call Power LED Feature Key Synchronization Time Out for Dial Now Rule Voice Mail Tone DHCP Hostname Reboot In Taking 4 Click Confirm to accept the change Note Network DSSKey Enabled Disabled 10 10 Enabled Enabled Yealink Enable Disabled 1 Enable SIP T20P Disabled Features Settings The maximum length of text logo is 15 characters A text logo is configurable via web user interface only Headset Use Customizing Your Phone Log Out Directory Security NOTE Call Waiting This call feature allows your phone to accept other incoming calls during the conversation Key As Send Select or as the send key Hotline Number When you pick up the phone it will dial out the hotline number automatically Physically connect your headset and activate the headset mode for use For more information on physically connecting a headset referto Phone Installation on page 11 Headset Mode Activation Deactivation To activate the headset 1 Press HEADSET on the phone The Q icon on the LCD screen indicate
79. haracters Example 9 1 5 7 1234 would match 9151234 9161234 9171234 o The parentheses can be used to group together patterns for instance to logically combine two or more patterns Example Customizing Your Phone 91 5 7 1 x would match 91511 91618 91715 The should be followed by the sequence number of a parenthesis The plus the sequence number means the whole character or characters placed in the parenthesis Ihe number directs to the right parenthesis when there are more than one Example A replace rule configuration Prefix 9 5 7 Replace 5 2 When you enter 96123 todial out on your phone the number will be replaced as 5123 and then dialed out 2 means the characters in the second parenthesis that is 123 Replace Rule You can configure one or more replace rules up to 100 to remove the specified string and replace it with another string You can configure a pattern with wildcards refer to the expression syntax in the table above so that any string that matches the pattern will be replaced This feature is convenient for you to dial out a long number For example a replace rule is configured as Prefix 1 and Replace 1234567 when you try to dial out the number 1234567 you just need to enter 1 on the phone and then press the OK key to dial out To add a replace rule
80. ick on Se curity gt Password 2 Select user from the pull down list of User Type 3 Enter the new user password in the New Password and Confirm Password fields Log Out Yealink 120 Status Account Network DSSKey Features Settings Directory User Type user hd Q NOTE Password Old Password Q User Type Trusted Certificates New Password A 7 Select your type If you log in as user you can only change Server Certificates Confirm Password ooooooo Q ol wesc ella modify both the user s and admin s passwords 4 Click Confirmto accept the change Note If logging in the web user interface ofthe phone with the user credential you need to enter the current user password inthe Old Password field User password is configurable via web user interface only 100 How to make a call using SRTP Troubleshooting You can enable SRTP to encrypt the audio stream s of phone calls The parties participating in the call should enable SRTP You can enable SRTP on a per line basis To enable SRTP via web user interface E 5 Click Confirmto accept the change Note Yealink 120 Codec Advanced Click on Account Account Network Keep Alive Type Keep Alive Interval Seconds Local SIP Port RPort SIP Session Timer T1 0 5 10s SIP Session Timer T2 2 40s SIP Session Timer T4 2 5 60s Subscribe Period Seconds DTMF Type RTP Encryption SRTP PTime ms Shared Line Group Call Pickup
81. ilable on all servers Contact your system administrator for more information Advanced Phone Features To configure a hot desking key via phone user interface OL ee OF O 6 Press MENUS Select Fe atures gt DSS Keys Select the desired DSS key Press or gt to select Key Event from the Type field Press or gt to select Hot Desking from the Key Type field 2 Key Type Hot Desking gt Press to accept the change Hot desking key is configurable via web user interface at the path DSSKey gt Line Key To use hot desking 1 Press the hot desking key when the phone is idle The LCD screen prompts Clear all account Warning Clear all account Press registration configurations of all accounts will be cleared immediately The login wizard will be shown as below 1 Register Name Enter the desired values in the Register Name User Name Password SIP Server1 2 and Outbound Proxy Server fields respectively Contact your system administrator for more information Press to login 83 User Guide for the SIP T20P SIP T20 IP Phone Intercom Note Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary You can press the intercom key to automatically connect with a remote extension for outgoing intercom calls and the remote extension will automatically answer the incoming intercom calls Intercom is
82. ine Key You can enable audio alert for BLF pickup on the phone This allows the monitoring phone to play a warning tone when the monitored line receives an incoming call To enable audio alert via web user interface 1 Click on Features gt Call Pickup 2 Select Enabled from the pull down list of Audio Alert for BLF Pickup 5 Log Out Yealink 10 Account Network Settings Directory Security Forward amp DND Call Pickup NOTE Directed Call Pickup Code General Call Pickup Information Group Call Pickup Code The call pickup parameters for administrator i j f i Audio Audio Alert for BLF Pickup Enabled Intercom Transfer Call Pickup Remote Control Phone Lock ACD Action URL Power LED 3 Click Confirm to accept the change Audio alert is configurable via web user interface only When the monitored line receives an incoming call the followings occur on the phone e The phone plays a warning tone if enabled e The BLF key LED flashes When there is an active call on the IP phone you can transfer the active call to the monitored phone number directly by pressing the BLF key The phone transfers the active call differently depending on the transfer mode on DSS key For more information on the transfer mode on DSS key refer to transfer in the DSS Keys section on page 37 Advanced Phone Features Call Recording Note You can record calls by pressing a record key on the phone The SIP T
83. ing tone is assigned to the account the phone will play the ring tone assigned for the phone To upload a custom ring tone for your phone via web user interface 1 Click on Settings gt Preference 25 User Guide for the SIP T20P SIP T20 IP Phone 2 Click Browse tolocate a ring tone file file format must be wav from your local system Log Out Yealink 0 A ASA Account Network DSSKey Features i Preference a NOTE Live Dialpad Time amp Date Preference Inter Digit Time 1 14s The preference settings for administrator Upgrade Watch Dog Auto Provision Ring Type ie Configuration Upload Ringtone c Users y10331 Deskt IR Voice Ring 3 Click Upload to upload the file Note All custom ring tone files must be within 100KB Custom ring tones for your phone can be uploaded via web user interface only Contact Management This section provides the operating instructions for managing contacts Topics include e Local Directory e Blacklist Local Directory The built in phone directory stores the names and phone numbers of your contacts You can store up to 1000 contacts and 5 groups in your phone s local directory add new contacts and groups edit delete or search for a contact or simply dial a contact number from the local directory Adding Groups To add a group to the local directory 1 Press EE aba Select Local Directory 2 3 Press or gt to select A
84. ional Mark the On radio box inthe Delete Old Contacts field It will delete all existing contacts while importing the contact list 31 User Guide for the SIP T20P SIP T20 IP Phone Note 6 Optional Select the contact information you want to import into the local directory from the pull down list of Index Log Out Yealink Status Account Network DSSKey A me Directory Security Delete Old Contacts On 9 Off Preview NOTE Index Ignore v Ignore v Ignore v Ignore v Ignore I Contacts Preview 1 display_name office_number mobile_number other_number 2 Bob 3 Joy 4 a 7 Click Importto complete importing the contact list To export contact list via web user interface 1 Click on Directory gt Local Directory 2 Click Export XML orExport CSV 3 Click Save tosave the contact list to your local system Contact lists can be imported exported via web user interface only Blacklist 32 The built in phone directory stores the names and phone numbers for a blacklist You can store up to 30 contacts in your phone s blacklist directory add edit delete or search for a contact in the blacklist directory even dial a contact number from the blacklist directory but any incoming call from the blacklist contacts will be rejected automatically To add a contact to the blacklist manually 1 Press 2 Select Blacklist 3 Press or to scroll to New Item 4 Press to add a new contact
85. ions or answers an incoming call Cancels actions rejects incoming calls mutes or un mutes calls Enters the main menu of phone or returns tothe previous HOLD Key Places a call on hold or resumes a held call CONF Key Conducts a conference call with multiple other parties l Enters the directory interface or switches the input Directory Key mode D lt 7 OJO 3 D 2 Overview Icon Instructions Icons appearing on the LCD screen are described in the following table E 9 Hands free speakerphone mode Handset mode a bc Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode CE pe TA ee DND powe O MO A CI User Guide for the SIP T20P SIP T20 IP Phone LED Instructions Note Power Indicator LED LED Status Solid green Fast flashing green 300ms Off Line key LED LED Status Solid green Fast flashing green Slow flashing green Off Description The phone is initializing The phone is busy The phone is idle The call is placed on hold or is held The phone receives a voice mail The phone is ringing The call is mute The phone is powered off Description The line is in conversation The line is seized The line receives an incoming call The call is placed on hold The line is inactive Line key LED configured as a BLF key LED Status Solid green Fast flashing green 200ms Slow flashing green 500ms Slow flashing green
86. is process DHCP Dynamic Host Configuration Protocol The phone attempts to contact a DHCP server in your network to obtain valid network settings e g IP address subnet mask default gateway address and DNS address by default If your network does not use DHCP proceed to Basic Network Settings on page 14 Phone Status Note You can viewthe system status of your phone via phone userinterface or web user interface Available information of phone status includes e Network status e g IPv4 status IP mode MAC address LAN type LAN IP and LAN subnet e Phone status e g product name hardware version firmware version product ID MAC address and device certificate status e Account status e g the registerstatus of SIP accounts You can view device certificate status via phone user interface only To view the phone status via phone user interface 1 Press or press O and then select Status 2 Press or to scroll through the list and view the specific information 1 IP Address 10 3 6 219 To view the phone status via web user interface 1 Opentheweb browser on your computer 2 Enter the IP address in the browser s address bar and then press Enter 13 User Guide for the SIP T20P SIP T20 IP Phone 3 Enterthe username admin and password admin in the login page Login Enterprise IP phone SIP T20P 7e Password comm x 4 Click Confirm tologin The phone sta
87. is stored in the blacklist directory Refer to Blacklist on page 32 Why is my handset not working Check that the handset cord is fully connected to both the handset jack on the phone and handset Refer to Phone Installation on page 11 Why is my headset not working e Check that the headset cord is fully connected to the headset jack on the phone Refer to Phone Installation on page 11 o Check that the headset mode is activated Refer to Headset Mode Troubleshooting Activation Deactivation on page 35 e Check that the headset volume is adjusted to an appropriate level Refer to Volume on page 24 What will happen if connect both PoE cable and power adapter Which has the priority The phones manufactured before February 2010 use the power adapter preferentially otherwise the phones use PoE preferentially What is the difference between user name register name and display name Both user name and registername are defined by the server A user name Is usedto identify the account while a registername matched with a password is used for authentication if the server requires Display name is the caller ID that will be displayed on the callee s LCD screen Server configurations may override local configurations Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold the phone will play a hold tone every 30 seconds Play hold tone is enabled by default Play hold
88. isabled v Disabled v Disabled v Cancel When you placed a call on hold the held party can hear the music Note All involved parties cannot use encrypted RTP Music on hold server is configurable via web user interface only Automatic Call Distribution ACD ACD is often used in offices for customer service such as call center The ACD system handles the large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity ACD on the SIP T20P SIP T20 IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users To use this feature you should configure an ACD key in advance Note Make sure ACD is enabled on your IP phone For more information on enabling ACD contact your system administrator To configure an ACD key via phone user interface 1 Press MENU 5 2 Select Features gt DSS Keys 3 Select the desired DSS key 90 Note Note Advanced Phone Features 4 Press or C to select ACD from the Type field 5 Press to accept the change ACD key is configurable via web userinterface at the path DSSKey gt Line Key To log into the ACD system 1 Pressthe ACD key when the phone is idle The LCD screen prompts you the following information User ID the identify used to log into the queue Password the password usedto log into the qu
89. iting Information Auto Redial Disabled This call feature allows your phone to accept other incoming Auto Redial Interval 1 300s 10 calls during the conversation Audio Key As Send Auto Redial Times 1 300 10 as Select or as the send key Intercom Key As Send Hotline Number When you pick up the phone it will dial out the hotline number automatically Transfer Reserve in User Name Enabled Call Pickup Hotline Number Remote Control Hotline Delay 0 10s 4 Busy Tone Delay Seconds 0 Phone Lock TE Return Code When Refuse 486 Busy Here ACD Return Code When DND 1480 Temporarily Not A Action URL Call Completion Disabled Power LED Feature Key Synchronization Disabled Time Out for Dial Now Rule 1 3 Click Confirmto accept the change Note Delay time for dial now rule is configurable via web user interface only Area Code Area codes are also known as Numbering Plan Areas NPAs They usually indicate geographical areas in a country This feature is necessary only when dialing the number outside the code area For example area code is configured as code 0592 Min Length 4 Maxi Length 11 then when you dial out the number 56789 which has the digits between 4 to 11 the phone will add the area code and dial out the number 059256789 Youcan only configure one area code rule on your phone To configure the area code via web user interface 1 Click on Settings gt
90. izing Your Phone e Chapter4 Basic Call Features e Chapter5 Advanced Phone Features Summary of Changes This section describes the changes to this guide for each release and guide version Changes for Release 72 Guide Version 72 25 Major updates have occurred to the following sections e Documentations on page 7 User Guide for the SIP T20P SIP T20 IP Phone e Packaging Contents on page 9 e Phone Status on page 13 Changes for Release 72 Guide Version 72 1 Documentations of the SIP 20 IP phone have also been added Major updates have occurred to the following sections e LED Instructions on page 4 e Anonymous Call on page 75 Changes for Release 71 Guide Version 71 165 Major updates have occurred to the following sections e AppendixA Time Zones on page 111 Changes for Release 71 Guide Version 71 140 Major updates have occurred to the following sections LED Instructions on page 4 e Ring Tones on page 24 e Anonymous Call on page 75 e Troubleshooting on page 97 Changes for Release 71 Guide Version 71 125 Major updates have occurred to the following sections e Appendix A Time Zones on page 111 Changes for Release 71 Guide Version 71 110 Major updates have occurred tothe following sections e Basic Network Settings on page 14 e Keypad Lock on page 21 e Contact Managementon page 26 e DSS Keys on page 37 vi About This Guide Changes for Release 70 Guide Version 70 Major updates h
91. kerphone key the HEADSET key or the OK key mute an active call by pressing the X key place an active call on hold by pressing the HOLD key resume the held call by pressing the HOLD key and end the call by hanging up the handset or pressing the Speakerphone key The emergency number setting if desired must be made before lock activation For more information refer to Emergency Number on page 50 To activate the keypad lock via phone user interface Cc 1 Press MENUS 2 Select Settings gt Advanced password admin gt Keypad Lock 21 User Guide for the SIP T20P SIP T20 IP Phone 3 Press or C to select desired type from the Keypad Lock field 1 Keypad Lock Menu Key gt 4 Press to accept the change 5 Long press tte to lock the keypad immediately when the phone is idle The LCD screen prompts Keypad Locked and displays the icon A Keypad Locked You can specify the interval in seconds to automatically lock the keypad instead of long pressing tme To configure the interval of automatic keypad lock via web user interface 1 Click on Features gt Phone Lock 2 Enter the desired interval in the Phone Lock Time Out 0 3600s field ite Yealinklm i Account Network Settings Directory Security Forward amp DND Keypad Lock Type NOTE Phone Unlock PIN 0 15 Digit General Keyboard Lock Information Phone Lock Time Out 0 3600s The keyboard lock parameters fo
92. key on the phone will pick up the call that rings first Directed Call Pickup To configure a directed pickup key via phone user interface 1 Press Select Features gt DSS Keys Select the desired DSS key Press or gt to select Key Event from the Type field Press or C to select Directed Pickup from the Key Type field Press or C to select the desired account from the Account ID field oS Se o Enter the directed pickup code followed by the specific phone number you want to pick up in the Value field 4 Value 971008 8 Press to accept the change Directed pickup key is configurable via web user interface at the path DSSKey gt Line Key 74 Basic Call Features To pick up a call directly 1 Press the pickup key on your phone when the specific phone number receives an incoming call The incoming call is answered on your phone Group Call Pickup To configure a group pickup key via phone user interface 1 Press O Select Fe atures gt DSS Keys Select the desired DSS key Press or O to select Ke y Event fromthe Type field Press or C to select Group Pickup from the Key Type field Press or C to select the desired account from the Account ID field a aS PA Se S Enter the group pickup feature code inthe Value field 4 Value 98 2aB 8 Press to accept the change Group pickup key is configurable via web userinterface at the path DSSKey gt Line Key To
93. lf in a conference call This is the default method of conference called Local Conference To setup a local conference call 1 Place a call to the first party 2 When the first party answers the call press to place a new call The active call is placed on hold 3 Enterthe number of second party and press Or Htimo Dial 1234 123 4 Whenthesecond party answers the call you can consult with him or her before adding to the conference 5 Press again to join all parties in the conference CONF To join two callsin a conference 1 Place two calls using two different accounts on the phone for example place the first call using account 1 and then place the second call using account 2 2 Press or to select the call for conference and make sure the call is active for example select the call on account 1 AN 3 Press to join the two calls in the conference on the selected account CONF 2 to split the You can press O to place the conference on hold You can press HOLD CONF conference call into two individual calls To drop the conference call press MENU Network Conference You can use network conference on the SIP T20P SIP T20 IP phone to conduct a conference with multiple participants This feature allows you to perform the following e Join two calls together into a conference call e Invite another party into an active conference call To use
94. min case sensitive For more information on customizing your phone with the available options from the phone user interface refer to Customizing Your Phone on page 17 Web User Interface In addition to the phone user interface you can also customize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of web browser on your PC The default administrator user name and password are both admin case sensitive The options you can use to customize the IP phone via phone userinterface and or via web user interface are listedin the following table Options o Phone User Interface Web User Interface y y INE Basic Phone Settings User Guide for the SIP T20P SIP T20 IP Phone Options Phone User Interface Web User Interface AdministratorPassword KeyasSend p Keypadbock J yY RingTones Contact Management J S Logo Customization J oo ia Pon o Emergency Number J o S tive Dialpad o Basic Call Features CallCompletion fo y O Call Retum PY Do Not Disturb DND Conference Sal Park CC p CallPickup YC Anonymous Call CY Anonymous Call Rejection Yo o Advanced Phone Features o Busy Lamp Field BLF oo yo Call Recording CY Hot Desking Automatic Call Distribution
95. ngs 24 Automatic Call Distribution ACD 90 B Basic Network Settings 14 Blacklist 32 Blind Transfer 69 Block Out 49 Busy Forward 64 Busy Lamp Field BLF 79 C Call Completion 59 Call Forward 64 Call History Management 33 Call Hold Resume 60 Call Mute 60 Call Park 73 Call Pickup 74 Call Return 60 Call Recording 81 Call Transfer 69 Call Waiting 70 CE Mark Warning ii Conference 70 Contact Management 26 Copyright i Customizing Your Phone 17 D Declaration of Conformity ii Deleting Contacts 29 Deleting Groups 27 Dial now 46 Dial Plan 44 Do Not Disturb DND 61 Documentations 7 DSS Keys 37 Dual Headset 37 Dynamic Forwarding 63 E Editing Contacts 29 Editing Groups 27 Emergency Number 50 Ending Calls 56 G General Settings 17 Getting Started 9 H Hardware Components Instruction 1 Headset Mode Activation Deactivation 35 HeadsetPrior 36 Hotline 52 Hot Desking 82 Icon Instructions 3 Idle Screen 16 Importing Exporting Contact lists 31 Incoming Intercom Calls 84 Intercom 84 K Key as Send 20 Keypad Lock 21 L language 17 LED Instructions 4 Limitation of Liability 107 Line Keys 38 Live Dialpad 51 Local Conference 71 Local Directory 26 Logo Customization 34 M Message Waiting Indicator 93 Multicast Paging 86 Music on Hold 89 N 113 User Guide for the SIP T20P SIP T20 IP Phone Network Conference 71 Network Connection 11 No answer Forward 64 O
96. ownload window and then save the file to your local system Log Out Yealink Status Account Network DSSKey Features i Directory Security Preference Export or Import Configuration D NOTE Time amp Date Import Export Gapan The configuration parameters for administrator Upgrade pap Feature stop Auto Provision Export System Log O local Osever Configuration Dial Plan System Log Level Voice Ring Note Troubleshooting How to export system log We may need you to provide a system log to help analyze your problem To export a system log via web user interface 1 Click on Settings gt Configuration 2 Select 6 from the pull down list of System Log Level 3 Click Confirmto accept the change The web user interface prompts Do you want to restart your machine The configuration will take effect after reboot 4 Click OK to reboot the phone After rebooting the phone the system log levelis setas 6 the debug level 5 Mark the Local radio box in the Export System Log field 6 Click Export toopenfile download window and then save the file to your local system Log Out Yealink 120 Status Account Network DSSKey Features Directory Security Preference Export or Import Configuration 7 NOTE Time amp Date Import _ Export Configuration The configuration parameters for administrator Upgrade Pcap Feature Stop Export System Log 9 Loc
97. pick up a call in the group 1 Pressthe group pickup key on your phone when a phone number in the group receives an incoming call The incoming call is answered on your phone Anonymous Call Note You can use anonymous call to block the identify and phone number from showing up to the called party when you call someone For example you want to call to consult some of the services but don t want to be harassed Anonymous call is configurable on a per line basis You can also configure the phone to send anonymous on off code to the server to activate deactivate anonymous call on the serverside Anonymous call is not available on all servers Contact your system administrator for the anonymous call on code and off code 15 User Guide for the SIP T20P SIP T20 IP Phone To configure anonymous call via phone user interface 1 2 3 4 oo oo i Press MENU 5 Select Features gt Anonymous Call Press or C to select the desired line from the Line ID field Press or O to select Enable from the Send Anon field 2 Send Anon a Enable Optional Press or C to select the desired value from the Anon Code field Optional Enter the anonymous call on code in the Call On Code field Optional Enter the anonymous call off code in the Call Off Code field Press to accept the change Anonymous call is configurable via web user interface at the path Account gt Basic To place an anonymous call
98. plug the power plug immediately Contact the specified maintenance center for repair Do not insert any object into equipment slots that is not part of the product or auxiliary product Before connecting a cable connect the grounding cable of the device first Do not disconnect the grounding cable until you disconnect all other cables Regulatory Notices AN Cleaning Requirements e Before cleaning the device stop using it and disconnect it from the power supply e Usea piece of soft dry and anti static cloth to clean the device e Keepthe power plug clean and dry Using a dirty or wet power plug may lead to electric shock or other perils 109 User Guide for the SIP T20P SIP T20 IP Phone 110 Appendix A Time Zones Appendix A Time Zones Mexico Mexico City Acapulco GM a Greenland SS ooo Denmark Faroelslands Torshavn _________ o ireland Dublin S oo Portugal Lisboa Porto Funchal S 0 Spain Canary Islands Las Palmas 0 United Kingdom London SSCS 0 Morocco 111 User Guide for the SIP T20P SIP T20 IP Phone Time Zone Time Zone Name Germany Berlin Hungary Budapest 112 Index Index A About This Guide v Account Management 43 Account Registration 43 Adding Contacts 28 Adding Groups 26 Administrator password 20 Always Forward 64 Anonymous Call 75 Anonymous Call Rejection 76 Answering Calls 55 Area Code 48 Attaching Stand 11 Attended Transfer 69 Audio Setti
99. r administrator Audio Emergency 112 911 110 Intercom Transfer Call Pickup Remote Control Phone Lock ACD Action URL Power LED 3 Click Confirmtoaccept the change Note The default interval is O second that is you need to long press tm to lock the keypad The interval of automatic keypad lock is configurable via web user interface only 22 Note Note Customizing Your Phone To unlock the keypad you must know the keypad unlock PIN of the phone The default keypad unlock PIN is 123 To change the keypad unlock PIN via phone user interface 1 2 Press C MENUS Select Settings gt Basic gt Phone Unlock Enter the old PIN in the Current PIN field 1 Current PIN Enter the new PIN in the New PIN field Enter the new PIN again in the Confirm PIN field Press to accept the change The unlock PIN length must be within 15 digits To unlock the keypad via phone user interface Press any locked key Enter the PIN in the PIN field Press to unlock the keypad The A icon disappears from the LCD screen You can long press te or wait for a period of time if configured to lock the keypad again You can also unlock the keypad by administrator password When you enter the administrator password to unlock the keypad the phone will turn to the Reset Phone PIN screen To deactivate the keypad lock via phone user interface 1 2 3 4 Press OD Sele
100. r an incoming intercom call Enable or disable the microphone on the IP phone for Intercom Mute Intercom calls Enable or disable the IP phone to play a warning Intercom Tone a tone when it receives an incoming intercom call Enable or disable the IP phone to automatically Intercom Barge answer an incoming intercom call while there is already an active call on the phone To configure intercom features via phone user interface AS 1 Press MENU 5 2 Select Features gt Intercom 3 Make the desired changes 1 Acpt Intercom lt Enable 4 Press to accept the change These specific parameters are configurable via web user interface at the path Features gt Intercom Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call If Accept Intercom is enabled the phone automatically answers an incoming intercom call If Accept Intercom is disabled the phone rejects incoming intercom calls and sends a busy message to the caller Accept Intercom is enabled by default Your administrator can set a delay time before the phone automatically answers intercom calls Contact your system administrator for more information Intercom Mute You can mute or un mute the microphone on the phone for intercom calls automatically If Intercom Mute is enabled the microphone is muted for intercom calls If Intercom Mute is disabled the microphone works for intercom calls
101. rd 1 Press or C to select Enable from the Always field 2 Enter the destination number you want to forward all incoming calls to in 65 User Guide for the SIP T20P SIP T20 IP Phone the Forward To field 3 Optional Enterthe always forward on code and off code respectively in the On Code and Off Code field 1 Always a Enable b If you select Busy Forward 1 Press or gt to select Enable from the Busy field 2 Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward To field 3 Optional Enter the busy forward on code and off code respectively in the On Code and Off Code field 1 Busy lt a Enable c If you select No Answer Forward 1 Press Q or gt to select Enable from the No Answer field 2 Enter the destination number you want to forward all unanswered incoming calls to in the Forward To field 3 Press or C to select the ring time to wait before forwarding from the After Ring Time field The default ring time is 12 seconds 4 Optional Enterthe no answer forward on code and off code respectively inthe On Code and Off Code field 1 No Answer a Enable 5 Press to accept the change The pP icon on the LCD screen indicates that call forward is enabled To enable call forward in custom mode A 1 Press MENU 2 Select Fe atures gt Call Forward 3 Press
102. rmtoaccept the change Text displayed on the web user interface will change to the selected language Time amp Date The time and date are displayed on the LCD screen when the phone is idle If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server you need to configure the time and date manually For more information on the SNTP server contact your system administrator To configure the SNTP settings via phone user interface 1 Press MENU 2 Select Settings gt Basic gt Time amp Date gt SNTP 3 Press or to select the time zone that applies to your area from the Time Zone field 18 Customizing Your Phone Note The default time zone is 8 China Beijing 1 Time Zone a 48 China Beijing gt 4 Enterthe domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields respectively 5 Press or C to select the desired value from the DST field 6 Press to accept the change Please refer to Appendix A Time Zones for the list of available time zones on the IP phone To configure the time and date manually via phone user interface 1 Press C MENUS Select Settings gt Basic gt Time Date gt Manual Enter the specific date in the Date field a E Enter the specific time in the Time field 1 Date Y M D 13 05 18 5 Press to accept the change The date and time displayed on the LCD screen will chang
103. rompt to listento the voice mails DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF Dependencies yoe Key Event Key lype DTMF Value DIMF sequence DTMF sequence only contains 0 9 and A D Usage Press the DSS key during an active call to send the key sequence specified in the Value field Prefix You can use this key feature to add a specified prefix number before the dialed number Dependencies 7yve Key Event Ke y Type Prefix Value the prefix number Usage Press the DSS key when the phone is idle then the phone will enterinto the dialing screen and display the prefix number which you specifiedin the Value field You can enter other digits and then dial out 39 User Guide for the SIP T20P SIP T20 IP Phone Note Note 40 Local Group You can use this key feature to access the contact group inthe local directory quickly For more information refer to Local Directory on page 26 Dependencies yoe Key Event Ke y Type Local Group Local Group the contact group you want to access Usage Press the DSS key to access the contact group specified in the Local Group field Conference You can use this key feature to setup a conference call For more information refer to Conference on Page 70 Dependencies 7yve Key Event Key Type Conf Value the number you want to add to the conference Usage Press the DSS key during an active call to s
104. s Index 1 2 3 4 5 6 7 8 9 m a Account Rule 1234 Network DSSKey Account 4 Click Add to add the dial now rule Log Out Directory Security NOTE Digit 0 9 Identifies a specific digit do not use if it is defined as send key digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a comma separated list x Matches any single digit character which is dialed Matches an arbitrary number of digits When you enter the number 1234 using the keypad the phone will dial out 1234 automatically without pressing any key You can also edit or delete the dial now rule refer to Replace Rule on page 45 for more information Dial now rule is configurable via web user interface only Delay Time for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to dial out the phone number automatically which matches a dial now rule after the specified delay time To configure the delay time for dial now rule via web user interface 1 Click on Features gt General Information 47 User Guide for the SIP T20P SIP T20 IP Phone 2 Enter the desired time within 1 14 in seconds in the Time Out for Dial Now Rule field Yealink Account Network DSSKey Settings Directory Forward amp DND General Information NOTE Call Waiting Enabled General Call Wa
105. s that the headset mode is activated Press the line key to answer a call The call will connect to your headset automatically Enter the desired number and press then the phone will use the headset to place a call automatically For more information on using the headset to place a call refer to Placing Calls on page 53 35 User Guide for the SIP T20P SIP T20 IP Phone To deactivate the headset 1 Press again on the phone HEADSET The headset icon disappears when the headset mode is deactivated Headset Prior You can use headset in priority when enabling headset prior This feature is especially useful for permanent or full time headset users To enable Headset Prior via web user interface 1 Click on Features gt General Information 2 Select Enabled from the pull down list of He adset Prior Yealink Account Network Vs vag Features Forward amp DND General Information Call Waiting Enabled General Information Auto Redial Disabled Audio Auto Redial Interval 1 300s Auto Redial Times 1 300 Intercom Key As Send Transfer Reserve in User Name Enabled Call Pickup Hotline Number Remote Control Hotline Delay 0 10s Phone Lock ACD Action URL Headset Prior Enabled Power LED DTMF Replace Tran Disabled Time Out for Dial Now Rule 1 Voice Mail Tone Enable DHCP Hostname SIP T20P Reboot In Talking Disabled 3 Click Confirmto accept the change Settings Directory Security
106. sac psa 3 LEE IMNSTUCUONS st iaa 4 Ser AMEN OS r E E pence rant ooteee op AS 5 SMS US I nac mida 5 Web Hear Intendente 5 DOCM IAS 7 Getting Started AAA 9 Packin G ONENE eenaa E E N 9 PRONG INSTAT AA AA A 11 PRONG AULT ZION raspa 13 PONS SOS cosita EE T ET 13 Basic Network Seling Scsi ndo iii 14 o o e AA 16 e a e on 16 Customizing Your PhHONe cccececcececscececececsccecscecececes 17 2192100 SS tundra ticas 17 Kelle ye o POPE PC Pr o A 17 IMSS DAS iria 18 Administrator PCG SV Or rl 20 User Guide for the SIP T20P SIP T20 IP Phone LA o RNR ten ree ne Arn tn AE ns AEEA We A E ead PENT TE MAE Snr rene ey ee E 20 RE VPaa Lock ia e 21 o e RC EEE an oueateatesvestesseatce 24 OU Na Ana 24 RING TORO CPP OEA EE MESS A 24 contact Management nas tandas 26 E A O I 26 110 61 Ls oO Po O e OO A ame eaten edna aE 32 Call History Mana demente ua 33 System CUStOMIZA TOMS ii ida 34 E GO CUSTOMIZOTOM lia 34 Nedds etr US tata 35 DS NOS o o e ao ai 37 ACCOUNT MANO Metu T ee eases ae 43 PIG PIG A E ae be Senta eSouae E eda 44 Emergency NUI sins 50 PA A rete MER RE ee RUS Er nr SETS Te en eee eee ee ere 51 o RL A E t ence rere etree 52 Basic Call Features cccccceccccccscccccccsccccccsccccccssceess DI Eile Coal ge A e Prem ne Me RENEE 53 TAN BW e 816 Callas a TS 55 o e A O AO 56 Redialing NUMDEPS toi oli 57 AUTO ANS WET A An 57 AUTORS E on Dd 58 Cale OMIDISTOM aia e teenie etter aa eee 59 COGINIRE U
107. stem Custom Call forward can be configured for each account To configure the call forward mode via web user interface 1 2 5 Note Click on Features gt Forward amp DND In the Forward block mark the desired radio box in the Mode field Yealink r Account Network DSSKey Features Settings Directory Forward amp DND forward Mode Phone Custom General Information Audio Intercom Account Always Forward Target 1005 Q Yon of Forward This feature allows you to forward an incoming call to another phone number Target The number to which the incoming calls will be forwarded 5 on of Transfer On Code Target The code that will be sent to PBX when it is switched On Off Code The code that will be sent to PBX when it is switched Off Busy Forward Call Pickup Yon of Q After Ring Time 0 120s 12 No Answer Forward Remote Control Target ono on DND Emergency Disabled Q Action URL Phone Lock DND Authorized Numbers Q Power LED Mode Phone Custom Account 1005 1 DND Status Yon of Q Cancel Click Confirm to accept the change Call forward mode is configurable via web user interface only To enable call forward in phone mode a AA Press MENU Select Fe atures gt Call Forward Press or to select the forwarding type and then press Depending on your selection a If you select Always Forwa
108. swer to automatically answer an incoming call on a line Auto answer is configurable on a per line basis To configure auto answer via phone user interface 1 2 5 4 5 Press Select Settings gt Advanced password admin gt Accounts Select the desired account and then press Press 4 or gt to select Enable from the Auto Answer field 13 Auto Answer a Enable Press to accept the change The AA icon appears on the LCD screen 1234 14 Jun 03 16 You can also configure auto answer via web user interface at the path Account gt Basic Note Auto answer is only applicable when there is no other call in progress on the phone 57 User Guide for the SIP T20P SIP T20 IP Phone Auto Redial You can enable auto redial to redial the phone number automatically when the called party is busy You can also configure the times settings for auto redial and the time to wait between redial attempts To configure auto redial via phone user interface 1 2 6 Press OD Select Fe atures gt Auto Redial Press or gt to select Enable from the Auto Redial field 1 Auto Redial Enable Enter the desired time in the Interval field The default time interval is 10s Enter the desired times in the Times field The default times are 10 Press to accept the change Auto redial is configurable via web user interface at the path Features gt General Information
109. the conversation ial Ti m 10 Key As Send Intercom e Select or as the send key Key As Send Hotline Number When you pick up the phone it will dial out the hotline number automatically Transfer Reserve in User Name Enabled Call Pickup Remote Control Phone Lock Dual Headset Enabled ACD Auto Answer Delay 1 4s 1 Action URL Headset Prior Enabled Power LED DTMF Replace Tran Disabled Time Out for Dial Now Rule 1 Voice Mail Tone Enable DHCP Hostname SIP T20P Reboot In Talking Disabled 3 Click Confirmto accept the change Note Dual headset is configurable via web user interface only DSS Keys Two types of DSS keys Line Keys and Programmable Keys The details will be introduced in the following SIP T20P SIP T20 IP phone supports 2 line keys 57 User Guide for the SIP T20P SIP T20 IP Phone Line Keys You can assign predefined functionalities to the line keys located on the right of the phone Line keys allow you to have quick access to features such as call return or voice mail The line key LEDs will indicate status when the keys are assigned with particular features such as BLF The default key type of each line key is Line To configure the line key via phone user interface 1 Press C MENUS Select Fe atures gt DSS Keys Select the desired DSS key and then press Select the desired type from the Type field Optional Select the desired key event from the Ke
110. till have a call on hold To resume a held call 1 Press again HOLD Multiple Calls on Hold If multiple calls are placed on hold do one of the following Press or to switch betweenthe calls and then press to retrieve the desired call Press the corresponding line key to retrieve the desired call A numbered prompt appears on the LCD screen for example 1 3 indicating that this is the first call out of three calls Do Not Disturb DND You can use DND to reject incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server You can enable disable DND for the phone system or you can customize DND for each account Two DND modes e Phone default DND is effective for the phone system e Custom DNDcan be configured for each account You can receive incoming calls from authorized numbers when DND is enabled To configure the DND mode via web user interface 1 Click on Features gt Forward amp DND 61 User Guide for the SIP T20P SIP T20 IP Phone Note 62 2 Inthe DND block mark the desired radio box in the Mode field Log Out Yealink Account Network Features Settings Directory Security Forward amp DND Forward NOTE Mode Phone Custom General ek Forward Information Account 11005 Q This feature allows you to forward an incoming call to A Always Forward o of another phone num
111. tus is displayed on the first page of the web user interface Log Out Yealink Account Network DSSKey Features Settings Directory Security Status gt O NOTE Firmware Version 9 72 0 25 Version Hardware Version 7 0 1 61 It shows the version of firmware O It shows the information of WAN Internet Port po Pv WAN Port Type DHCP WAN IP Address 10 3 6 219 Subnet Mask 255 255 255 0 Gateway 10 3 6 254 Primary DNS 192 168 1 167 Secondary DNS 192 168 1 166 Network Common MAC Address 0015652acicc Link Status Connected LAN IP Address 0 0 0 0 Device Type Bridge DHCP Server Status Running Account Status Account Basic Network Settings If your phone cannot contact a DHCP server for any reason you need to configure network settings manually The IP phone can support either or both IPv4 and IPv addresses To configure the IP address mode via phone user interface 1 Press MENU 2 Select Settings gt Advanced password admin gt Network gt WAN Port 14 Getting Started 3 Press or gt to select IPv4 IPv6 or IPv4 amp IPv 6 from the IP Mode field 1 IP Mode a Pv4 amp IPv gt 4 Press to accept the change To configure a static IPv4 address via phone user interface AS 1 Press MENU Select Settings gt Advanced password admin gt Network gt WAN Port Press E to select IPv4 and press Press E to select Static IP and press N
112. via web user interface 1 2 5 4 Click on Settings gt Dial Plan gt Replace Rule Enter the string e g 1 in the Prefix field Enter the string e g 1234 in the Replace field Enter the desired line ID in the Account field or leave it blank Yealink Preference Time amp Date Upgrade Auto Provision Configuration Dial Plan Voice Ring Tones TR069 Account Network DSSKey Features Replace Rule Dial now Area Code Block Out Index Replace Account D sae Y TOY Y Be 0 SEN m H o Prefix 1 Replace 1234 Account Log Out Directory Security NOTE Digit 0 9 Identifies a specific digit do not use if it is defined as send key digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a comma separated list x Matches any single digit character which is dialed Matches an arbitrary number of digits 45 User Guide for the SIP T20P SIP T20 IP Phone 5 Click Add to add the replace rule When you enter the number 1 using the keypad and then press the OK key the phone will dial out 1234 instead Note The valid values of Account fieldcan be one or more digits between 1 and 2 Each digit must be separated by a comma For example when you enter the value 1 2 in the Accountfield this replace rule will apply to account and account2 If you leave the Account field blank or enter 0 the r
113. ware To upgrade firmware via web user interface 1 Click on Settings gt Upgrade 2 Click Browse tolocate the firmware from your local system Log Out Yealink 20 Status Account Network DSSKey Features i Directory Security Preference Time amp Date 9 72 208 20 Upgrade 7 0 1 61 Auto Provision Reset to Factory Setting 1 Configuration _ Reboot o Select and Upgrade Firmware Q c Program Files Com Dial Plan Voice Ring 3 Click Upgrade toupgrade the firmware The web user interface prompts Firmware of the SIP Phone will be updated It will take 5 minutes to complete Please don t power off 104 Troubleshooting 4 Click OK to confirm upgrading How toreset the phone Reset the phone when other troubleshooting suggestions do not correct the problem You need to note that all customized settings will be overwritten after resetting So we recommend asking your system administrator for advice before resetting the phone To reset the phone via phone user interface 1 PressC_ MENU gt 2 Select Settings gt Advanced password admin 3 Press or to scroll to Reset Factory and then press The LCD screen prompts Reset To Factory Reset To Factory 4 Press to confirm The LCD screen prompts Please wait Reset Please wait Reset The LCD screen prompts Initializing Please wait Initializing Please wait The phone will
114. y Type field Optional Select the desired account from the Account ID field Optional Enter the corresponding value in the Extension field Press to accept the change oe eS YS A Line key is configurable via web userinterface at the path DSSKey gt Line Key Note When the phone is idle you can also long press the line key to configure it directly on the phone Common used line key features are explained in the following subchapters in detail e Speed Dial e Voice Mail e DTMF e Prefix e Local Group e Conference e Forward e Transfer e Hold e DND e Group Listening e Zero Touch e Keypad Lock For more information contact your system administrator 38 Note Customizing Your Phone Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember Dependencies yoe Speed Dial Account ID the account this feature will be applied to Value the number you want to dial out Usage Press the DSS key to dial out the number specified in the Value field using the account selected from the Account ID field Voice Mail You can use this key feature to connect voice mail quickly For more information referto Voice Mail on page 92 Dependencies yoe Key Event Ke y lype Voice Mail Account ID the account this feature will be applied to Value the voice mail access code Usage Press the DSS key to dial out the voice mail access code you can follow the voice p

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