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1. Coral Telecom Ltd 70 DX Plus User Manual Fault Booking An extension in the system can be defined as fault booking extension If there is any problem with your extension you can book your fault from any other extension by dialing a code On booking your fault if the fault booking extension has a KTS the message LED on his KTS will light up On pressing the MSG key the faulty extension number along with the extension number from where you had booked the fault will be displayed Additionally the fault report of the system will also record the fault To book your fault step Siow JO e Lift the handset You will get system dial tone Dial 81 followed by faulty extension no Confirmation Tone EAN CT E DX Plus keeps the fault strings in its buffer amp these strings can be sent on the lower serial port on request from host For details refer programming manual Message Messages can be left by a caller or by the voice mail for your extension If your extension is having Message Waiting Lamp it can be light up by DX Plus If you are key phone user the Message Waiting Lamp of you key phone will glow More than one message can be left for your extension You can also leave your message for another key telephone extension To leave internal message To view message or unanswered calls on KTS when the MSG key lights up Step Action Whathapp ins You will see the extension no ida Who left the message Yo
2. BOSS will land at SECRETARY extension while only secretary is able to call the BOSS and transfer the calls to him However the BOSS can dial outside directly or ask the secretary to make a call and transfer it to him To define the Boss amp secretary extension 4 Dial 4277 Ext s Personal Code Secretary Boss Sec system will be f Ext No established Cancellation of Boss Secretary system 1 Dial 4277 Ex s Personal Code Own Ext Boss Sec system will be No canceled Last Caller Call Back An extension can make a call to the last internal caller of himself To call up the last caller follow the steps Coral Telecom Ltd 73 DX Plus User Manual Dial the access code of the Last caller call back You will get the RBT Name Dial CLI name library can be used for dialing the external numbers stored in the CLI Name Library 4 Dial the access code of the feature Name Dial Entered location will be followed by the 3 digits library number dialed Call Waiting This feature is very useful for private exchange extensions users An extension user can activate or deactivate his call waiting himself To activate the call waiting COI OO s Zea 1 Lift the handset You will get system dial tone Dial the code for the call waiting on You will get confirmation tone To deactivate the call waiting Lift the handset You will get system dial tone Dial
3. Stage Il The operator message Level 1 follows this Stage This message asks the caller to wait for assistance or to leave a numeric message To store a numeric message the caller has to dial Tel no If the numeric message is left for KTS extension it will be displayed on the called KTS But the numeric message left for an analog extension will be displayed on main operator along with the extension number Coral Telecom Ltd 77 DX Plus User Manual Stage Ill This stage is reached only if the caller has opted to leave his telephone number If the callers telephone number is stored successfully system will play the confirmation message i e Level 3 amp the trunk line will be released automatically Stage IV This stage is valid only if the night message is enabled in the system programming After office hours when the caller calls up he is connected to level 2 where he gets a night message After playing the night message the line will be released A sample of the messages in the various levels are given below Level 1 Operator MSG Please hold on your call is being transferred to the operator or you can leave your telephone number by pressing followed by your telephone no amp ending with Level 2 Night Msg The office hours are over Please call at 9 30 tomorrow morning Level 3 Successful storing of telephone number Your telephone number is successfully stored Thank you for calling
4. At this level you can either screen or connect straight away Screened Transfer 1 While hearing the ring back tone wait for the answer If you get an answer from the dialed Call will be transferred amp both 2 extension announce the call amp press the TRSF key the parties will be connected If none is answering the call you can take 3 back the trunk call back by pressing the You will get back the call HOLD key again Coral Telecom Ltd 23 DX Plus User Manual Unscreened Transfer Step What WhatHap ens ens AAA E hearing the ring back tone during transferring a call press the TRSF key or Called extension will start h ringing ang up During an unscreened transfer if there is no answer from the desired extension the call will come back to that extension that transferred the call If at the time of call back calling extension is busy the call will be diverted to the operator Call Consult This feature allows you to consult a third party while conversing with an external or internal caller While consulting the original caller will be put on hold and will get music YouGet YouGet aang FOU talking to a party press the HOLD confirmation tone aa second party number Extension or Talk with the second party ENE the second party disconnects You will get connected to the first party Or you can make toggling between first amp OU get ae aes to the sy second
5. To avail the same follow the steps To avail the walking COS csp Caton YN Lift the handset System dial tone Dial the feature code of the Walking COS Own Extension Number followed by your own extension password Dial the external telephone number Po In place of trunk dial tone DX Plus can provide the system dial tone also This has to be defined through the system programming If system dial tone is defined user has to select the trunk System will allot any of the trunk to you The calls made using this feature will be logged into user s own extensions Coral Telecom Ltd 76 DX Plus User Manual Chapter 6 Some Unique Silent Features Incoming Landing Trunk landing can be defined in various ways Following are the options for the same a Hunt Landing b Operator Landing c DISA Landing If trunk landing is programmed to be attended by auto attendant DX Plus can provide different welcome message for different trunks Total 9 different Welcome Messages can be defined for auto attendant but it must be noted that rest of the DISA messages will be same DISA Direct Inward Station Access DX Plus has no inbuilt voice guidance ports like IRIS MCC The VSN card is used to play greeting message and transfer the call to the extensions depending on the number dialed by the caller DX Plus has 7 types of DISA messages which are listed below Level 1 Operator message Max message time 10 seco
6. Voice of the calling party amp echo of the second party Press RLS Key Listening in will be terminated Note When a port is protected against listening in by activation of the Privacy feature you will get busy tone Barge In This feature enables the operator to Barge into any busy extension or trunk To activation barge in on a busy extension or trunk line sep Aston CMe 3 You will be in conference with both the i parties Press RLS Key Barge in will be terminated Silent Monitoring of key phone This feature enables the operator to monitor a key phone extension only The monitored key phone will not get any audio warning On activating this feature the microphone of the monitored key phone gets activated and you can hear the conversation which the microphone of the activated key phone picks up To activate silent monitor se n Yo 1 2 Dial 879 Key phone extension Whatever conversation is going on around j number the dialed key phone will be heard 3 NN Press RLS key or hang up To terminate the silent monitoring Coral Telecom Ltd 27 DX Plus User Manual Call Auditing Listen in This feature enables the operator to audit to a line without an audio warning to the monitored party Using this feature operators can listen audit the two way conversation of the busy Ext Trunk however operator cannot participate in the conversation If the ext finishes the current cal
7. ID on analog extension for a queued call also providing instrument is supporting this feature CLI Name Library The CLI NAME library is used to store a relation between the caller s identification phone number and callers name The DX Plus now offers users to fill and store up to 200 such numbers with names The Caller s ID will be used as a reference number and will be unique within system Usually a user can have multiple phone numbers but it s very rare that a phone number has two names The length of caller ID and Callers name can be up to 16 characters long When an incoming trunk call is processed by the system the system stores the received CLI in a buffer If this CLI matches with an entry in the CLI NAME library then system will also keep a pointer to this library Here the user must note that system is searching for Full received CLI it does not start search with every digit of received CLI Hence system will not look for partial matching of CLI digits The Complete received CLI digits must match with the Caller ID stored in the CLI NAME library Internal as well as External Hold On Music DX Plus got one internal music source for providing the hold on music located on the tone card External music also can be connected on the tone card VIP Call An extension can be defined as a VIP extension If on operator console VIP key is defined internal VIP caller will land through VIP key So that operator can give the priority to
8. Ltd 44 DX Plus User Manual Outward Dialing Rights For Extension This command will set the Day and the Night outward dialing modes of extensions The outward dialing mode for extensions will change as per this command at the defined Day Night change over timings The command is 42Ex DN Where Ex 2000 2001 etc D is the outward dialing right for the day mode and N is the outward dialing right for the night mode D amp N can have the following values Only extension to extension calls As per defined thru system programming As per defined thru system programming As per defined thru system programming As per defined thru system programming As per defined thru system programming Local STD ISD with collect call also OaKRWN O Default All extensions have only local call rights Incoming Trunk Line Landing The incoming calls through each P amp T Trunk line can be defined to land wherever required in any combination as follows for both the Day and the Night mode The command is 42 Trk DN where Trunk numbers are from 700 onwards D is the landing type in day mode amp N is the landing type in night mode D and N can have the following values 3 For Hunt Group Landing 4 For One Termination of P amp T line 5 DISA with VRR welcome message Hunt Group landing Incoming P amp T line lands at the hunt group as set One Termination Incoming P amp T call rings only at one defined extension No
9. Manual Step Action You Get 1 Lift the handset Dial tone 2 Dial the busy ext or trunk no Busy tone 3 Dial 9 You will be in conference with both the parties 4 Press RLS Key Listening in will be terminated Note For Barge In features its code 9 has to be activated through system programming Silent Monitor This feature enables an extension user to monitor a key phone extension only The monitored key phone will not get any audio warning On activating this feature the microphone of the monitored key phone gets activated and you can hear the microphone of the activated key phone picks up To activate silent monitor step Aeon A TN Dial 879 Key phone Whatever conversation is going on around the 2 extension number dialed key phone will be heard Press RLS key or Hang up To terminate the silent monitoring Call Auditing This feature enables the operator to audit to a line without an audio warning to the monitored party Using this feature operators can listen audit the two way conversation of the busy Ext Trunk however operator cannot participate in the conversation If the ext finishes the current call operator can continue the monitoring still As soon as next activity happens on the called extension again auditing will be start To activate Call auditing COI AT Hang up RLS to terminate the monitoring EST If monitoring originator wants to hear e
10. Mode free bank is the bank which can be used by any extension user even he has no dialing rights Out of 390 memories of global bank any number of memories can be defined as mode free through system programming For rest of the bank memories DX Plus will check first whether user has sufficient dialing right or not To dial numbers stored in global bank tion O o MEMO SP DIAL key of your key phone memory bank is dialed followed by the Bank No automatically Ey Dial 1 followed by the bank no or press The number stored in 2 The global memory bank numbers are 1010 to 1399 Personal Memory Bank Operator has an exclusive bank of 10 external numbers The numbers that can be stored depend on the class of service of that extension These external numbers can then be dialed by dialing a 4 digit code Coral Telecom Ltd 62 DX Plus User Manual To store a number in Personal Bank 5 Dial 8 Bnk Ln Number to be stored Confirmation tone HOLD key Where Bnk is the bank number and it can have values 0 to 9 Ln is the trunk access code which can be 0 or 700 701 etc Get into own supervisory mode To dial a number from personal memory bank COC Foe Dial 1 followed by the bank no or press MEMO SP DIAL key of your key phone Number stored is the followed by the bank No memory will be dialed Note Overwriting a new number can erase the memory bank at the same location Auto Redial
11. On activating emergency call on an extension the party who was conversing with this extension will automatically go on hold and he will hear hold on music To activate an emergency call On getting the busy tone while calling a busy Connected to the called 1 extension or while transferring a trunk call to a E extension busy extension press EMG Key 2 Announce the message 8 hang up for terminating the emergency call f emergency call is made while a trunk call is Trunk call will be in queue with being transferred you can press the TRSF the busy extension 8 you will key to get the trunk call transferred be free After emergency call if you do not want to p transfer the trunk call press HOLD key again You wil get back Me unk call Listening In This feature enables an extension user to monitor any extension or trunk line without an audio warning to the monitored party Listening in can be activated while attempting to calla busy extension or trunk line To activate listen in on a busy extension or trunk line see Aston fC a ome oeeotmecainaparies Listening in will be terminated Sehr p Note When a port is protected against listening in by activation of the Privacy feature you will get an busy tone Barge In This feature enables an extension user to barge into any busy ext or trunk busy in conversation To activation barge in on a busy extension or trunk line Coral Telecom Ltd 55 DX Plus User
12. Telecom Ltd 89 DX Plus User Manual A computer which is connected to the DX Plus through the serial port will be considered as the ACD SERVER All the nodes will be on the local network DX Plus will send the desired information to the ACD SERVER The ACD SERVER will reside with the supervisor Note that AMS will not present pop ups on agents nodes with the information related to the received call AMS will only provide data for monitoring amp reports of agent activities However DX Plus can generate a message to the supervisors node That message will carry the destination extension with the required CLIP A customer application can detect this message for pop up the agents node DX Plus will generate the message only for those extensions for which CSTA Computer Supported Telephony Application is enabled in the system programming To enable the same command is set ext lt extno gt csta For details about AMS refer AMS Manual Coral Telecom Ltd 90 DX Plus User Manual Chapter 9 DX Plus in a Hotel DX Plus can be installed in a hotel It offers very unique features for hotel industries Hotel management software can be integrated with DX Plus for various hotel features Checking In a room Local STD ISD Rights Outgoing calls details Incoming Calls Details Checking Out a room Wake up alarm Call Budgeting Room Shifting Temporarily Chk In Check Out Private Line Malicious Call Tracing HMS data ba
13. This feature can be used to put an external number in auto redial mode The system will automatically dial this number at a predefined interval of time and on getting a ring back tone from the trunk side connects the line to you and your display will show the telephone number If at the time of transfer your extension is busy the external party will be put on Hold On music Note Auto redial works on CPTD Call Progress Tone detector basis If CPTD is working fine on your trunk lines than only this feature will work To put a number in auto redial see Caton SC 4 From key phone press HOLD followed by RDL Confirmation tone i key from key phone 2 From SLT press FLASH followed by 871 Confirmation tone Note The number of tries which the system dials your number in auto redial mode and the time interval between two consecutive tries have to be defined in the system Programming You can put more than one number in auto redial mode Coral Telecom Ltd 63 DX Plus User Manual To cancel auto redial number in progress sep an JO e Lift the handset System Dial tone 2 Dial the code for deleting the numbers stored for Auto Redial will be cancelled Auto Redial The auto redial gets cancelled automatically when the call matures Important DX Plus uses only those trunks lines for auto redial which are defined in trunk group 15 COS Changeover DX Plus is having 64 classes of services in which a lot of features ar
14. alarm after 20 sec To set an alarm Coral Telecom Ltd 64 DX Plus User Manual Dial 875 HH MM Confirmation tone Press the RLS key or hang up Line gets released To cancel an alarm Dial 875 HH 60 Confirmation tone Press the RLS key or hang up Line gets released Note Alarm time should be in 24 hours format Further there is one more way to set the self alarm This way you can set the two self alarm on your extension In fact this way you can define the alarm for the selective day of the current month or daily alarm or today only To set an alarm ICA o Dial 0 X HH MM YY Alarm will be set on your extension Where X 1 for first alarm 2 for second alarm HH MM Alarm Time in 24 hours format YY 01 to 31 for the desired day of the current month 32 for daily alarm amp 33 for today only alarm To cancel an alarm Dial 875 HH 60 Confirmation tone Press the RLS key Line gets released Private Line A trunk line can be set as a private line to any extension user That extension user can access private line only By using this feature misuse of the STD trunk can be avoided Note Setting of the private line will be done through system programming By doing so private line will not land at your extension Coral Telecom Ltd 65 DX Plus User Manual Call Forwarding Calls arriving at your extension can be forwarded to any other extension Further the forw
15. be budgeted for the outgoing calls to avoid the misuse of the phone Budgeting amount will have to be defined with the CHK IN packet Except Check In packet budgeting can be enabled through different packets also Check Out The moment a guest is being checked out by HMS a packet has to be sent by HMS to IRIS DX Plus also so that dialing rights will be withdrawn from that room phone If any call is in process that call also will be disconnected immediately To prevent the misuse of the room extension DX Plus can set the checked out room extension as DND This feature is programmable After checking out a guest HMS has to provide hotel bill to the guest As all the call details are with HMS already so call charges also can be included in the guest bill HMS can have a option to print the call billing details or only total call charges because guest can ask to have the call details that he had made from his room Wake Up Alarm Wake up alarm call can be set for a room through HMS HMS has to send a packet for the same to the DX Plus Service Phone An extension can be defined on every floor as a story phone The access code for the story phone of every floor will be same On calling the story phone by a guest story phone of the same floor will be called The default code for the service phone roomserv is 874 Temp Chk In Chk Out Any guest can ask hotel executive to lock his room phone for the outward dialing to avoid the m
16. nos gt HOLD The library numbers are from 010 to 399 After entering the required numbers press the HOLD key Coral Telecom Ltd 47 DX Plus User Manual This page is left blank intentionally Coral Telecom Ltd 48 DX Plus User Manual Chapter 5 Subscriber Features Internal Call An extension user can make an internal call to any extension in the system by the following method Step Action You G t 1 Lift the handset Dial tone 2 Dialed the desired extension number Ring back tone 2 ee ee eee Ringback lone Note In case of the called extension is busy use call back facility External Call Right Dependent You can make an external call through any of the trunk lines connected to the system To make an external call ie a Dial PSTN access code default 0 or any DODG 2 access code or select any specific trunk by Trunk Dial tone dialing the code of the desired trunk Dial the external telephone number Ring Back tone Busy tone Key phone user can select any specific trunk by pressing the defined keys for trunk Trunk dial tone The default trunk access code is 0 which selects a free trunk line or 7000 7001 etc which selects a specific trunk line To prevent the misuse it also is programmable to allow a certain number of digits after selecting the trunk however it can be changed Collect call dialing also is programmable for restriction By default an e
17. risetet ish trop de rea serial 57 Enter Own Supervisory Mode ccccessesssessceescesecesecesecsecseecaeeeneeeneesnesesesseenseenseeaecaeeeeceeeneeaes 58 Dynamic Call Control cscoc one tec ek eos ee ee AA E E RE 58 A E 59 Meet Me Conferencia adds 59 Multiple party conferences from SLT or key phone c ooooconnncoconocononononconnonn nono nonnnonnnnnnconorononnnonos 60 Do NOt Kehne ii EEEREN EE ide E 60 VOICE A a a A E E e aa E aA 61 Backstound Mus ads 61 Global Memory Batido A ae ax ARIA de ali 62 Personal Memory Bank iii dadas 62 Auto Rodilla is 63 COS Chang idas 64 O A O ta hee datas 64 A O NR 65 Call Edward sd 66 DISA Call Forward iii ta 66 Call Forward External ra edd en eee eee 67 Coral Telecom Ltd 9 DX Plus User Manual Follow Mei tian abe nein A nd hid en eres 67 Wealk Callie ido atl Bed A E E S 68 Hotline Setting sii een ence ete alee ong hae elles BEA sass ts ase eae cosa 68 Master Cancellation adiccion deans Did 70 Call RIV aC a sci bon itcuedetees o e e e o el 70 Do Not Disturb ioen cise ie ee A ie cee aie eid 70 Fault Booking iii ia does 71 MESSI A A A A ai 71 Mink ates taaan lo lat ilimitadas 72 A AN 72 Self Ring Test Khz Counter Checking oooococcocnnocononcconconnonnnono nono non nono nonn non ron nnnn nro nr rn nrnnnrnn nro 73 Boss S eretary System ci ic 73 Last Caller Call Back iiicia ia 73 Name Dial A a 74 AA sien Quik fe een ieee en n n nn e en e eR 74 Forced Call Waiting E E E EE E A E EE T
18. the code is known only to you If you forget the pass code you will not be able to get into your own supervisory mode In case you forget your pass code you may take the help of system administrator Enter Own Supervisory Mode Several features can be activated through supervisory mode This feature illustrates how to enter into own supervisory mode This programming is extension specific hence programmable from each extension by using the extension users pass code The default pass code for all extensions is 0777 Coral Telecom Ltd 29 DX Plus User Manual To get into Own Supervisory mode Step Action You Gi t 1 Lift the handset System Dial Tone 2 Dial 865 followed by your extension s pass You have entered into own code supervisory mode Proceed with the required programming as explained in various features 3 Default The pass code of all extensions is 0777 However it can be changed as per your choice Dynamic call control The system offers a unique facility to all extension users to prevent misuse of calls from their extensions By using this feature an extension user can control his dynamic locking for direct outward dialing The highest dial mode that any extension can avail pertains to that which has been provided by system administrator through system programming To Change your extension s dial mode Step Action You Git 1 Lift the handset Dial tone Dial 4224
19. when the initiator disconnects If a participant of the conference wants to leave he may hang up conference will not be disturbed DND Override If an extension user has set DND for him operator can access the DND extension also in case of emergency means Operator can override any extension that is set in DND mode To override any DND extension Dial the extension number Display will show DNP Press the EMG key That extension will start to ring he p Note This feature does not cancel the DND on the called extension Voice Paging The operator for activating a key phone remotely for an internal call can use this feature The operator can activate the speakerphone of the called key phone amp start the conversation The speakerphone gets disconnected as soon as the caller disconnects In case the caller does not get a reply on activating the speakerphone because of the absence of the user then he can revert back to the ringing mode in order to draw the users attention if he is nearby To activate the speakerphone when dialing a Key Phone extension se Atos O o To revert back to ringing mode 4 On activating the called key phone if no Called extension start ringing answer is found dial 1 to revert to ring mode again ye p Note Operator cannot be activated using this feature Coral Telecom Ltd 32 DX Plus User Manual Paging The system has a provision to interface with a pub
20. 75 NE E A GE I EAEE E E E A A RT 75 ACP CaM o site ten ae ot 76 Walking COS e ed de ats stub edo de wench 76 CE ET A B IAO T dd Some Unique Silent Featurres scssccscssssssscscccesssecscccsscsscscccsscsecsccsescescsccssscescscssescessscsesceeseeees 77 Incoming Landing A A A HAA AAR 77 DISA Direct Inward Station ACCESS ccceeeccseesceseeecesecseesecsevseceseeeceaecaeeaecaeseeeneeeeeaeeeeeaeeates 77 DOSA Direct Out Station ACCESS cee seecessseecesececesecseessesescesaecasesesaeceseaecaeeseesesecesaseeseneretes 78 VO1CE M ESSA GES es O o ie 79 Day Night Mode of the DX PIUS c ce cecccceesseesceesceeeceecesecesecaecnaeceecsaecaaecaeecaeecseseseeeeeeneeeerenes 79 Auto Call Disconnect Onis 4 stati aceup ch tea sete r e a Mayet enn ead tusks 80 Outgoing As Well As Incoming Call Details 0 cece eeccesceseceeceseeeecseecaeeeseeeeeeeeeeeeenereneenseees 80 Budgetitig on Extension s obio 80 CLI Detecta it ade ee ee eee 80 CETEXtendimstos o e e tato Le dada de e lloc o ties late O peste 81 Call Walton to e o tances aah Satan tee At dU adn e sel ted 81 Caller Id Call Waiting CIDO Wivitisiicn nori e id A eds 81 CLI Name Bibrary 3 40 kha od 81 Internal as well as External Hold On MUSIC ceccesscsssecseesecneeeceeeeceaeceeesecaeeeesnaeeeeeaeeeeeaeeates 81 WIP Callino E Ee E EEEE EES EEE E EEN ii 81 CLI Based Call Routing ici ais 82 Least Cost Routing LGR icecccscceccecsececicacscdiecsieseecstenseve
21. DX Plus User Manual Coral Telecom Ltd Redefining Communications Telecom is our business but we strive to make yours simpler DX Plus User Manual Coral Telecom Ltd 2 DX Plus User Manual Notice The information contained in this document is subject to change without notice Coral Telecom Ltd makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Coral Telecom Ltd shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Coral Telecom Ltd Printing History First edition 7 Oct 2006 Coral Telecom Ltd 3 DX Plus User Manual This page is left blank intentionally Coral Telecom Ltd 4 DX Plus User Manual Introduction Welcome to Coral systems and its associated DX Plus System Much thought has gone into making this system flexible and easy to use Many of the features which have been assigned during initial installation are provided on an individual extension basis Feature allocation may also be changed to suit a changing working environment or adapted to your individual requirements by allowing you to program each button on your telephone Shoul
22. DX Plus User Manual Step Action You Ge 1 Make an external call KTS will show the dialed No Rupee paise charge of the 2 Converse with the called party made call amp it will be updated automatically Note Cost of the call will be calculated as per the Cost Table If trunk metering is on 16 KHz basis cost will be calculated as per the number of 16 KHz pulses received Important If required on line AOC display can be disabled for a key phone user Gate Phone An extension can be defined as gate phone As soon as the gate phone is off hooked a call will be established to the operator PCO Line An extension can be defined as PCO line A PCO line is a line on which DX Plus will generate line reversal or Khz pulses on making the outgoing call Trunk amp Extension Grouping for Outgoing calls All the extensions amp trunks can be divided in 17 groups for avoiding the misuse or avoiding the congestion of the trunks Out of 17 groups group 0 is the master group which has to access of all the trunks Group of the Features Class of Service A group of the various features is allotted to each amp every extension amp trunks The group of the features is known as Class of Service COS A maximum of 64 class of service can be defined for the system The various features which can be activated by each extension in the system are dependent on the class of service of the extension For each class of se
23. KR OYS sas secs cass sous cass soesuce Go thw sos oud ese ea vi soncvige ds oat denon tose heath gous ehae gods eate dounente eee 14 Name Dial Number Display c cccccssccssecsceesseeseeeseeseceeceseeesecssecsaecsaecaeeeaeeeneeeeeeseesenesrenaeens 15 On Eme Advice of Call Charges 2 c2c6s i kek oie a c 15 DSS Direct Station Selector ici de addict 15 Chapter A A A Operator Features vecsoccocioncnodocciosi coneccion rones cion De becceuse sbovesdeeses ssusdvedes soas deese svaseodesdscossuatas sonsestssstnabeeses 21 inten Call dt ogy Sats o tiesto o leelo 21 Extemal Calla a lo ad atlas bo de re faneat 21 Attending Incoming Calls ico ls dan 21 Attending Quetied Callarse AG MOREE Ae r aE rE EEE Ea eTe 22 Hold alii is A Son ee ee Aa ee 22 Call Triste A ea hed ee eee 23 Call Consultee shes da testis Rosita Geass teen tenet ime bane A abet lees 24 NO 24 Connecting a trunk line after dialing ooooononnnnncnonnnonnonnconnconononconnonnnonn nono nonnnonn ron nrnnnr nr rn nena nooo 24 A chesnt E TEE AS A A S EE aunts 25 Call pick AEE EN EAA a sl de SEE A 26 Auto callback on pusy liher scrion ia 26 Listenin Thee e E E a ass 27 NN 27 Silent Monitoring Of key phone ccceccceccecscessceseceeecesecesecaecsaecseeeaeecseseaeeeeeeeeceaeseseseeeeerenerenaees 27 Call Auditing Listen s a r a a E a ARS 28 Emergency call to a busy extension es sesssssessesseserssesersssterestesesstsressesesesersesseeressesresseseesesseene 28 E
24. L of one service provider is connected to any of the trunk port of the DX Plus then DX Plus can route all the calls of that service provider through that particular trunk port as now WLL to WLL call within the same service provider is being achieved and may be the cheapest tariff structure available If least cost trunk is already busy with someone else than DX Plus will route the next call on the standard trunk however it is programmable to adopt only the least cost route amp DX Plus will provide the busy tone for next caller By default DX Plus will select the standard trunk if least cost trunk is busy One step further least cost routing can be defined time wise also to minimize the communication cost Auto Lift amp Auto Drop on Key phones This feature is applicable only for the key phone users On activating this feature for an internal call key phone will be released automatically if second party disconnects Similarly for an internal incoming call key phone will answer the call by its own on its speakerphone after 2 3 rings By default Auto Drop is enabled on all key phone extensions On Line Advice of Call Charge While making an external call the display will show the numbers dialed by you On maturity of the call the display will show the charge for the call and also the time elapsed for the call The duration and call charges will be updated automatically till the call is terminated Coral Telecom Ltd 82
25. Level 4 Welcome Message Welcome to Coral Telecom Dial 214 for Mr ABC 204 for Mr XYZ or wait for assistance Level 5 Busy Message If the dialed extension number is busy then dial another extension number or wait for assistance Level 6 Invalid Message The dialed extension number is invalid Dial another extension number or wait for assistance Level 7 No Answer Message The dialed extension number is not responding Dial another extension number or wait for assistance Note VSN Answer port will be defined through system programming Different VSN ports can be defined for day mode amp night mode An ACD can also be defined as VSN ANS port By default first digital port is defined as VSN ANS PORT DOSA Direct Out Station Access The DOSA feature enables you to access the trunk lines connected to the system and make outgoing calls from a remote location The access to the trunk lines is through your personal pass code which is set in the system Further the DOSA Lock has to open by you from your extension to allow DOSA calls using your pass code For DOSA feature the trunk line must be defined in the DID mode To activate DOSA you must first call your office number which is defined in DID mode You will get a trunk ring back tone for 2 3 seconds after which the system will pick the line and start playing the DISA message Now you must dial 4994 your extension number your personal code After this y
26. This page is left blank intentionally Coral Telecom Ltd 12 DX Plus User Manual Chapter 1 Operator Key Phones The various Keys available on different types of Operator KTS are explained below Audio Level Adjustment The audio level adjustment is used to control the sound that is emitted from the telephone s speaker and handset DX Plus Key Phones offer digital volume control The same volume control will be used to control handset voice level ringer volume and speakerphone volume If key phone is ringing digital volume key will be used to decrease or increase the ring volume If key phone user is talking on hands free digital volume key will be used to decrease or increase the hands free volume If subscriber is talking through handset digital volume key will be used to decrease or increase the handset volume Digital volume key will be used to decrease the volume level amp digital volume key will be used to increase the same One Touch Keys Each key telephone set has 18 or 24 one touch keys The keys have LED s that indicate the status of any extension or trunk line The keys can also be programmed to store any global Memory bank number The programming has to be done using the system programming You can use these keys to access any extension or trunk or any memory bank by just pressing the corresponding key PROG Key PROG key is used to do some of the system programming This key is used for programming the
27. a greeting message to every ACD call before coming to an agent a mandatory announcer can be defined Mandatory announcer will be played for every ACD call Mandatory announcer will be recorded on the VSN ports It is a free flowing message Now after this every ACD call will hear a greeting message and then the call will be diverted to an agent By default no mandatory announcer is defined As Mandatory Announcer is a free flowing message so any call entering an ACD can get the mandatory message from middle also However it is programmable to activate that every call should get the mandatory message only from beginning Coral Telecom Ltd 87 DX Plus User Manual Qsize QSIZE is the number of calls those can remain in queue when all the agents of an ACD are busy Maximum queue size can be 200 i e when all agents are busy a maximum of 200 calls can be in queue Source Queued Call Message If all the agents of an ACD are busy amp new coming calls will be in queue to an ACD group DX Plus call play the following to a queued call Ring Back Tone Waiting Tone Reorder tone HOLD ON MUSIC Any prerecorded Msg Queued message also will be recorded on the Voice messages ports which are with DSP card It is a free flowing message As it is a free flowing message so a call entering in the ACD queue can get the queued message from middle also However it is programmable to activate that every call should get the queued message only
28. ad endless 88 Source Queued Call Message iii catalina hind mena dd 88 Next Timer Next Member ion 88 Overflow ii deta 88 Reminder Pr dd tee 88 Waray MM o ld ea 88 Gete A O 89 How to log in logout from extension ccccceeccesscesecesecececsceeseeseeceeeeeesseeeseceseesaeenseceeceeeneenes 89 AMS Automatic Call Distribution Management Software ccecccescsseeseeseeeseeeeeeeeeeseeeseeerens 89 Chapter D occas A AL DX Plus in a Hotel omooonoonnonnconncnnnconocanocanocnnconaconnoonnonn nono nonconnconnconnc ese roca nconncon coco nooo nono conc connconocnos 91 Checklist on 91 Flexible numbering plaM oonooonnconncnnnnincononnnonconnconoconoon nooo ncnn nono nonnronn rra n ran r non n corr nn nr nnn ron nr nn nrnn rines 91 Local STD ISD Calls Dialing Rights 2 0 0 ccc cceeseescsesceseceeecesecesecseecaeecaeeeeeeseeeeeeeeeseeeeseeereees 91 Outgoing Calls Details cies 6 cole keshenss ec esai ese haute ives EKETE ASEE AaS RE EER Eea EE KSE 91 Call Buds tine dede ea al EEN 92 Check Out iia ta 92 Wake Up A o aio 92 Servico Phi ita ali 92 A cbiet a a th abs iS scp sehlet atta 92 Provo dla o llo bl batt tah te das ae faa 93 Malicious Call A la as 93 Database Packets oia ds A O A anal 93 Chapter 10 nido Abbreviations IU SCO i se 3 i scssceseceal os de secvuasage code idence vaceuecses suswte cate cs sete dusecesasds cs sousee sabe seeusedesadesasetoesedowecsess 95 Coral Telecom Ltd 11 DX Plus User Manual
29. administrator for the actual code for the network call ACD Call Total 10 ACD groups Automatic Call Distribution can be created in the DX Plus To make a call to the various ACD groups follow the steps To make a call to the ACD groups sep Aston O Mgt 7 Coral Telecom Ltd 40 DX Plus User Manual Chapter 3 Attendant Programming Attendant rights basically means to authorize any extension user which may be digital or analog to able to control certain features of the system from his instrument itself Enable disable incoming amp outgoing on trunks 1 Dial ATT Code 184 1 X Trunk No Confirmation tone Press the RLS key Where X For no outgoing amp no incoming For only incoming Only outgoing For both incoming amp outgoing UNO Checking of the 16 KHz counter of any extension trunk for current month Dial ATT Code 184 20 Ext no Trk No Confirmation tone Press the RLS key Line gets released Checking of the 16 KHz counter of any extension trunk for previous month Step Action What hap ens 1 Dial ATT Code 184 21 Ext Trk No Confirmation tone 2 Press the RLS key Line gets released Enable or disable the VSN message Bill not paid on any specific extension Step Action What happens 1 Dial 184 22 Ext No Message will be disabled 2 Dial 184 23 Ext No Message enabled without affecting inc
30. al Programmable amp by default Local STD Programmable amp by default Local STD amp ISD but no collect call All Local STD ISD Collect Call also OuaRWN AO For every extension a dial out level is defined through system programming also Through dynamic control an user can obtain a dial out level only up to the dial out level which is defined through the system programming 3 party conference This feature allows an extension user to have a conference call There are 2 types of conference available in the system one is 3 party conference amp another is multi party conference 3 party conference from key phone AA While talking on an internal or external call F press HOLD key Confirmation tone 2 Dial another extension number or select a trunk Conversation with second amp make external call party While talking to second party internal or 3 party conference will be external press CONF key established 3 party conference will be Press RLS key pe Aa If second party is external amp it is found busy You will get connected to the press RLS key to release the trunk first party y 4 p Note For having a 3 party conference with two trunk lines and your extension you must have the right to pick the second trunk while putting the first trunk on hold This right is given by system programming Important CONF key has to be defined on key phone Meet Me Conference Using this feat
31. amp time of the system have to be programmed through system programming Day amp night timings also have to be programmed through system programming Auto Call Disconnection To prevent the misuse of the trunk lines auto call disconnection can be defined on desired extensions Type of call for call disconnection also can be defined whether only outgoing or incoming or both types of calls should be disconnected The call disconnection time for all the extensions will be same It must be noted that auto call disconnection depends upon the incoming amp outgoing trunk groups i e DID groups amp DOD groups Outgoing As Well As Incoming Call Details DX Plus has a call buffer of 2100 calls for outgoing amp 2100 for incoming answered 8 unanswered call both DX Plus will keep incoming amp all types of outgoing calls stored in its buffer Once an outgoing call is terminated call will be stored in the system buffer More important is system will keep track of answered as well as un answered incoming calls If call buffer is full oldest call will be deleted to save the new call Means FIFO concept is used to maintain the call buffer Budgeting on Extensions Each amp every extension can be budgeted for making the outgoing calls Two types of budgeting are possible one is amount wise another is Khz pulses wise For pulse type budgeting the trunks should carry the khz pulses also On expiry of the budgeting amount the DX Plus w
32. arding can be done for all calls arriving at your extension or only if your extension is busy or only after a predetermined number of rings at your extension To Activate Call Forwarding of all calls Dial 866 Ext No You will get confirmation tone Cancellation of calls forwarding all calls Dial 866 Own Ext No You will get confirmation tone To Activate Call forwarding on busy or no answer gt Dial 3 X Ext No where you want Confirmation tone to forward your calls Where the value of X will be 2 Call forward on No answer after 20 seconds 3 Call forward when busy Note Call forward busy amp Call forward on No Answer will not work for extensions programmed for round robin Call forward no reply can be forwarded to ACD group also To Cancel Call Forwarding E MA Penso Mode dla You will get confirmation tone DISA Call Forward DISA calls also can be forwarded to the predefined extension while rest type of calls will not be forwarded Coral Telecom Ltd 66 DX Plus User Manual To activate the same 1 Get into Own Supervisory Mode 2 Dial 34 followed by destination ext No DISA call forwarding is enabled Cancellation step Aion ATT EN Dial 34 followed by own Ext No DISA call forwarding is Canceled Call Forward External An extension user can forward his extension calls to any predefined external telephone number This feature will work only
33. ates how to park the call The party put on park will get Hold On Music The parked party can be retrieved at your extension or at any other extension To park a call ion O o While talking to a party press FLASH HOLD E 3 Key followed by 872 Confirmation tone Press RLS key To pick a parked call from own extension Dial 870 Connected to the parked call To pick a parked call from another extension si e a 1 2 Dial 863 followed by the extension no that Connected to the parked call parked the call als p Note lf the parked call is not picked up within a predetermined time the call will automatically return to the originating station from which the parking was made If call is not attended within a pre defined period of time call will be disconnected Coral Telecom Ltd 53 DX Plus User Manual Call pick up This feature allows you to answer other ringing extensions within the system There are two types of call pickup one is Call pick within department amp another is pick any ringing extension To Pick up the call within a department step Aion AN Dial 88 Connected to the calling party Note that you can pick an incoming call within your own department Any number of extensions can be defined in a department To define the department contact your system administrator a Important The priority in which the calls can be picked up when an extension user dials 88 i
34. ber or an extension number LN 2000 2001 etc corresponding to extension numbers LN 700 701 for TRK 1 TRK 2 etc To take the ASMDR printout of all the extensions the command will be 23 0 Stop printing 23 1 For all trunks 23 2 For all extensions 23 3 Resume the trunk wise printing 23 4 Resume the ext wise printing Erasing of ASMDR of Specific Ext This command is used to erase the ASMDR of any extension This command erases the call details of the last ASMDR of the extension which was printed The command is 29 LN Where LN 2000 2001 or trunk number Note Please note this command erases only those calls of the extension which were printed during last ASMDR printing of that extension If ASMDR of the extension is not printed then this command will not erase the calls of that extension Reset Extension Password This command is used when an extension user forgets his password This command will set extension password to default setting which is 0777 The command is 38 EX Password for Extension Ex will reset to 0777 Where Ex 2000 2001 etc Default For all extension as 0777 Class of service changeover Day amp night class of service of any extension can be changed via this command The command for the same 40 EX TRK PP SS Where PP is the primary COS amp SS is the secondary class of service The value of PP amp SS can be 00 to 63 Coral Telecom
35. ce with two trunk lines and your extension you must have the right to pick the second trunk while putting the first trunk on hold This right is given by system programming Important CONF key has to be defined on key phone Meet Me Conference Using this feature desired extension users including operator can establish a conference just by dialing a code Any no of user can participate in this type of conference To enter into Conference room Ei Lift the Handset Dial Tone Tone EN Dial 3941 CO will be entering into conference room Multiple party conference You can establish a conference call which allows several users to carry on a multiparty conversation Maximum 64 parties are permitted in conference call The parties in a conference call can be either internal extensions or external parties Multi conferences can be established in a various combination like 8 party 8 no 16 party 4 no etc To Start a Conference Call step Jan O e Lift the handset System Dial Tone Make internal or external call 8 park it You will be free 3 Make another internal or external You will be free desired call amp park it You can make total 63 calls like this amp You will be free park all the calls Dial 83 to start the conference Multiple pany comenenice established Press RLS key Conference will be terminated Coral Telecom Ltd 31 DX Plus User Manual Note Conference will get over
36. cility External Call You can make an external call through any of the trunk lines connected to the system To make an external call Cse on O o S gt Dial trunk access code 0 or any other Trunk Dial tone number programmed for the purpose Dial the Number Ring Back tone Busy tone The default trunk access codes are 0 which selects a free trunk line or 7000 7001 Etc which selects a specific trunk line Attending Incoming Calls Operator can attend both incoming internal and external calls Once a call is ringing on operator key phone it will start ringing a 1 Lift the handset Start Conversation Further AS AT AB AV keys can be defined on operator key phone If these keys are defined corresponding key will blink Operator will be intimated for the type of the call for internal or external or VIP internal call Coral Telecom Ltd 21 DX Plus User Manual Alternatively if it is required to pick up the selective call operator key phone should be logged out Now on incoming operator KTS will not ring On incoming AS AT AB AV key will blink Operator has to pick up the desired call by pressing the AS AT AB AV key For audio intimation a reminder port can be defined which can be instrument or buzzer Attending Queued Call This feature enables the operator to handle more than one incoming call If operator is busy with a call and a second trunk call lands on operator key phone throu
37. d the link messages to HMS HMS has to capture amp manage that packet Database Packets This Message is sent by DX Plus to inform PMS HMS to update its database depending upon the information entered from the Room It helps in keying in information in a paper less and automated environment This information is generated when the room boy dials a code 57 followed by a three digit number database information from the room phone DX Plus will send an equivalent packet to the HMS HMS should have a database through which HMS will decode the packet amp accordingly update the HMS DX Plus provides a total of 1000 numbers combinations which can be handled by PMS HMS depending upon the scenario or design Note For HMS integration refer DX Plus CTI manual Coral Telecom Ltd 93 DX Plus User Manual This page is left blank intentionally Coral Telecom Ltd 94 DX Plus User Manual Chapter 10 Abbreviations Used DSS DPM DOD DND Extn EPABX E1 FSK FLC FTC GPAX GKT HMS KTS DKT LCD LED MFC MCC PRI Pl PC PCO PMS RBT Answer Station Answer Trunk Answer Back Answer VIP Answer Wait Advice of call charges Budgeting Amount Automatic Call Distribution ACD Management System Application Programming Adaptor Both Way Trunk TWT ISDN Basic Rate Interface Class of Service Caller Line Identification Caller Line Identification Presentation Comput
38. d you need to change a button function this can be done by system programming only Most of the key set features can be activated by either pressing the programmed key or by dialing the feature access code This user guide provides a full description of the capabilities and operation of the operator console key telephone set analog extensions The table of contents also doubles up as an index to the various features that the system supports for various extension users Use of this guide is straightforward with each feature listed separately Certain features have various user options In this case all of the options are listed under the major feature name All the feature codes which are given in this guide are the default codes However these codes can be changed as per the requirement Not every feature in this guide is likely to have been installed in your system or extension Check with your system manager for a list of features actually installed Coral Telecom Ltd 5 DX Plus User Manual This page is left blank intentionally Coral Telecom Ltd 6 DX Plus User Manual Index Cd LO Operator A A A 13 Audio Level AU Mi A ewe ene 13 Ofie Touch Ke Sii A A e tad 13 PROG Kimi a E E ANE 13 MEMO or Sp Dial Key inicie 13 IA E a ON 13 PUN O a O ANA 13 A NOS 14 REDIA E Revisa aida 14 MR o 14 DAS GK Yi A A O ade 14 CONE Reyna 14 Page All ECALE Kader lora o tn ln o a o A 14 Headset eye td ee o o e a e tls oat 14 II
39. dial the last three digits of the desired DX Plus will dial the desired global memory bank bank Very very Important If virtual telephony is used for the commercial purpose it is recommended to delete the code of the unverified virtual telephony Otherwise misuse of the V Tel may be there as there is no security for Unverified V Tel How To Change V Tel Password Through Instrument Initially all the account codes amp the passwords will be defined through programming terminal only To change the password of an account code user has to follow as explained below Cse n O TS Lift the handset System dial tone Dial 199 Account Code Old PW New Contrmationtone PW New PW i All the created account codes with their password amp level can be viewed on the programming terminal by the command show sys acts show sys acts List of Used Account Codes 0 300 0 1234 5 P 8888 1 4321 5 P 4455 2 9876 3 P 0000 3 5678 4 P 0123 Only default access codes of the V TEL are explained here However these can be changed by the command Important All the trunk lines that are supposed to be selected for V Tel should be existed in trunk access group 16 This is mandatory Coral Telecom Ltd 86 DX Plus User Manual Chapter 8 DX Plus in a Call Center DX Plus can be configured to work in a call center environment The system can have 10 ACD groups Each group can have a maximum of 128 agents The ACD
40. ds Both internal 8 external To Cancel Mini Email Step Action What hap ens 1 Get into Own Supervisory Mode 2 Dial 52 Confirmation Tone Page All Any key phone or analog extension user can make the paging to a set of the key phones defined in a department Page all can be done even if a trunk is on HOLD If any key phone user answers the PAGE ALL paging on other key phones will be stopped amp Answered key phone will get connected to the extension user who is paging Coral Telecom Ltd 72 DX Plus User Manual To activated the page all 4 From key phone press EMG key followed by You can start paging department no From SLT dial 188 followed by the 2 department number Cs how S y Self Ring Test Khz Counter Checking An extension can check its extension for the ring whether his phone is ringing or not This feature is very useful in GPAX installation To get the self ring on extension Dial 4261 Confirmation Tone Important When your extension rings for self ring testing DX Plus will send the current month s Khz value or the Khz detected for the last call as defined on your phone For this feature your phone should be a CLI phone Boss Secretary System An extension can route its incoming internal amp external calls through any other extension using this facility The first extension becomes BOSS while second extension works as SECRETARY All incoming calls for
41. e connected as the external music On activating the background music if you are key phone user external music will be played on the speaker of your key phone When an incoming call both internal and external lands on your extension the background music will be stopped amp your key phone will ring After the conversation when you replace the handset the music will continue On activating the background music on SLT background music will be terminated if handset is replaced If an analog extension user is listening the back ground music amp there is one call in queue to this extension background music will be stopped amp SLT user will get RBT amp caller also will get RBT This feature is programmable amp does not work if someone ls trying to transfer a trunk call Coral Telecom Ltd 61 DX Plus User Manual To listen to background music sep Aton o o Dial 82 Listen to the music To cancel background music csp Aono Press RLS key Music will be stopped Global Memory Bank The system has a global memory bank of 390 numbers that can be used by all the extensions The global memory bank numbers can be stored by system programming You can dial the external telephone numbers stored in the global memory bank by just dialing a 4 digit code Further global memory bank is divided into two parts a Mode free global bank b Global Bank respective to the dialing rights of the extension user
42. e budgeted amount is availed by the extension user the extension automatically loses the outward dialing facility In case the budget amount has to be increased again this can be done with the same command by adding the additional amount The command for adding a budget amount for an extension is 65 EX X MMMM Where EX is the extension number MMMM is the amount budgeted for the extension EX or the additional amount to be fed in X 0 for disabling the budgeting T for enabling the budgeting amp for setting the amt pulse 2 for adding the amount pulse Note This command is affected only if the budgeting is enabled Change System Password The system password can be re programmed to prohibit unauthorized access to supervisory mode The command for changing the system password is 81 NNNN NNNN Where NNNN is the new password entered twice Please note that once password is forgotten there is no way to retrieve it or change it The password can be set back to its default setting only by disconnecting the power supply to the RAM chip of the system Coral Telecom Ltd 46 DX Plus User Manual Fill Library Numbers This command is used for filling the library numbers Any combination of numbers can be stored in the library like an extension number or a trunk access code or an external number or a feature activation code The command for filling the library numbers is 93 Lib No lt trunk No gt lt required
43. e defined An extension can be put in any class of service Whichever features are enabled in that class of service will be available on that extension amp whichever features are disabled on that class will not be availed of by that extension Further more an extension has two class of service a Primary Class of service b Secondary class of service Enable all the desired features in the Primary COS amp disable those features in the secondary COS Whenever an extension user is on his seat he can set his primary COS amp whenever he is not on his seat he can change his COS to secondary This way any misuse of the extension can be avoided An extension can switchover its class of service from primary COS to secondary COS To changeover the primary COS to secondary COS Dial 899 Ext PW 1 Primary COS will set for you Dial 899 Ext PW 0 Secondary COS will set for you Press the RLS key or hang up Line gets released Alarm Operator can set the alarm for himself Operator KTS will ring at the set alarm time The display will also show the alarm indication along with the alarm time On lifting your hand set you will get hold on music The alarm will ring at your extension for a maximum duration of about 45 sec If your telephone is not lifted within this period the alarm will be diverted to the alarm port of the system The alarm port of the system has to be defined in the system programming System provides one reminder of
44. el are available a Un Verified b Verified c V Tel through Global Bank To avail the virtual telephony first accounts codes with their passwords should be created through system programming However the user itself can change the password later on Total 1000 account codes can be created Un Verified Virtual Telephony To make the outgoing calls through Un Verified virtual telephony follow the steps step Jon JO ee Lift the handset System dial tone Dial the Unverified V Tel code 876 followed 2 Trunk dial tone by the account code Now you can make outgoing calls After entering the V Tel code followed by the account code DX Plus can provide the 4 system dial tone also instead of trunk dial tone In such a case user can access any desired trunk by dialing 0 or a trunk access code amp he can make outgoing call Verified Virtual Telephony step Jon JO ee account code amp than 4 digit password Now you can make outgoing calls After entering the V Tel code followed by the account code DX Plus can provide the 4 system dial tone also instead of trunk dial i tone In such a case user can access any desired trunk by dialing 0 or a trunk access code amp he can make outgoing call Coral Telecom Ltd 85 DX Plus User Manual V Tel through memory bank Step Action You ge 1 Lift the handset System dial tone 2 Dial the V Tel code 878 followed by the account code 3 Now
45. elecom Ltd 22 DX Plus User Manual The calling party would be placed on hold and will hear the HOLD on Music To take back the held call sep Aion AT If a line is put on hold by pressing the HOLD 1 key only that line can be taken back by pressing the HOLD key again Held line will be connected back If a line is put on hold by pressing HOLD key 2 followed by RLS key that can be taken back Connected back to the party by pressing the corresponding key on key which was put on Hold phone or dialing the access code for the line Note This type of held call can be taken back by pressing the HOLD key while you are free If more than one call is put on hold on pressing the HOLD key for taking back system will provide the calls randomly Call Transfer An internal or external call received originated at operator can be transferred from that key phone to other extension The call can be transferred after screening or without screening To transfer a call ep on O e While talking press the HOLD Key Wait for the confirmation tone 2 Dial the extension number or predefined key Hear the ring back tone of the desired extension 3 If you find the called extension busy press the You will get back the held i HOLD key again for taking the line back call 4 If an invalid extension number is dialed during You will get back the held f transferring a call press the HOLD key again call amp you can try again
46. ensions Voice Messages Apart from the DISA messages DX Plus can provide the following voice messages at various events VSN card is mandatory This facility is not available on your telephone All the lines are busy Pls try after some time You have not paid your bill pls contact area account manager ACD announcers System dial tone system ring back tone confirmation tone waiting tone also can be replaced with prerecorded voice messages It must be noted that all the messages will be recorded amp enabled through system programming Day Night Mode of the DX Plus DX Plus can work in two modes that is Day mode amp Night mode for different behavior of various features Some of the features those can behave in different ways are as follows a Dialing rights of the extensions b Landing of the trunks There are two ways to switchover the mode of the system from day to night or vice versa a Manual Changeover b Auto changeover Coral Telecom Ltd 79 DX Plus User Manual In auto changeover mode at the predefined timing DX Plus will changeover its mode automatically while it can be changed manually also refer D N mode changeover manually If system is switched over manually auto changeover will take over at the predefined timings DX Plus hosts one real time clock RTC for the real time This RTC keeps the date amp time of the system updated Initially while installing the system date
47. er Supported Telephony Application Computer Telephony Integration Central Office Close User Group Computerized Attendant Position Call Progress Tone detector Computer Supported Integration Digital Key Telephone Dual Tone Multiple Frequency Direct Inward Station Access Direct Inward Dialing Direct Outward Station Access Dialed Number Information Department of Telecommunication Digital Signal Processing Direct Station Selector Direct Outward Dialing Do Not Distribution Extension Electronic Private Automatic Branch Exchange It s a digital trunk known as CEPT also Frequency Shift Keying Feature Line Card Feature Trunk Card It is a private exchange Graphical Key Telephone Hotel Management System Key Telephone Liquid Crystal Display Light Emitting Diode Multiple Frequency Compelled Main Controller Card for IRIS ISDN Primary rate Interface Programming Interface Terminal Personal Computer Public Telephone Booth Property Management System Ring Back Tone Coral Telecom Ltd 95 SLT Single Line Telephone SSD Solid State Disk TWT Two Way Trunk BWT VSN Voice for subscribers amp network DX Plus User Manual Coral Telecom Ltd 96
48. ery useful during some mis happening On activating the emergency call some predefined extensions will ring simultaneously For this feature feature code has to be defined through system programming Extensions defined in ACD group 5 will be the extensions for emergency ring For emergency call members of ACD 5 will start ringing irrespective of login logout To make the emergency call step Aco 2 Dial tie feature codena the Members of ACD 5 will ring simultaneously emergency call Note If someone dial the access code of ACD 5 call will land as it is defined for ACD 5 respective to landing pattern i e fixed or circular amp login or logout but if the code of emergency call is dialed members of ACD 5 will ring simultaneously irrespective login logout Personal Pass code Operator has a unique pass code This pass code will allow you to get into your own supervisory mode to activate various features like changing your dial mode storing numbers in your personal bank setting hotline etc The default pass code for all the extensions in the system is 0777 You can change this pass code at any time Changing of the pass code must be done from your own telephone A pass code consists of 4 digits To change personal pass code Step Action You Get 1 Lift the handset Dial tone 2 Dial 4223 Old PW New PW Confirmation tone 3 Press RLS Key or Hang up t Caution Once a pass code has been defined
49. everal features can be activated through supervisory mode This feature illustrates how to enter into own supervisory mode This programming is extension specific hence programmable from each extension by using the extension users pass code The default pass code for all extensions is 0777 To get into Own Supervisory mode step Jan JO e Lift the handset System Dial Tone 2 Dial 865 followed by your extension s pass You have entered into own code supervisory mode 3 Proceed with the required programming as explained in various features Default The pass code of all extensions is 0777 However it can be changed as per your choice Dynamic Call Control The system offers a unique facility to all extension users to prevent misuse of calls from their extensions By using this feature an extension user can control his dynamic locking for direct outward dialing The highest dial mode that any extension can avail pertains to that which has been provided by system administrator through system programming To Change your extension s dial mode C ACI Dial 4224 followed by your extension 2 Confirmation tone password amp desired dial mode Coral Telecom Ltd 58 DX Plus User Manual The levels for the dial mode and their corresponding values are given below For no external call Programmable amp by default only local Programmable amp by default only local Programmable amp by default only loc
50. extension password 0 calls on your extension itself Hotline Setting This facility enables you to set hotline with an extension or even an external number If an extension user is set for hot line then by just lifting the handset the extension you have set for hotline will ring giving you a ring back tone If an external user is set for hotline then by just lifting the handset the external no is dialed automatically If one of the trunk lines is set on Hot line mode then that trunk line will get connected on picking up the hand set Further it can be defined to work in two different ways a Where Hotline is connected immediately on lifting the handset b Where system dial tone is obtained for the first 3 seconds during which you can dial any internal or external number If nothing is dialed within 3 seconds the hotline will be connected To Set Immediate Hotline with extension Dial 90 Extension No FLASH You will get confirmation tone Coral Telecom Ltd 68 DX Plus User Manual To Set Immediate Hotline with Trunk Dial tone 2 Dial 90 Trunk Access code 0 or 700 701 Vou wil aet confirmation ton etc FLASH 9 To Set Immediate Hotline with an external number 2 Dial 90 Trunk Access code 0 or 700 701 Vouillidetcontimationtone etc External Tele No FLASH g To Set Delayed Hotline with extension Dial 91 Extension No FLASH You will get confirmation tone To Set Delayed Hotline w
51. ey followed by the Bank No l automatically The global memory bank numbers are 1010 to 1399 Personal Memory Bank Operator has an exclusive bank of 10 external numbers The numbers that can be stored depend on the class of service of that extension These external numbers can then be dialed by dialing a 4 digit code Coral Telecom Ltd 34 DX Plus User Manual To store a number in Personal Bank aon dC Get into own supervisory mode i MA 2 Dial 8 Bnk Ln Number to be stored Confirmation tone HOLD key Where Bnk is the bank number and it can have values 0 to 9 Ln is the trunk access code which can be 0 or 7000 7001 etc To dial a number from personal memory bank so en A o Dial 1 followed by the bank no or press Noris dialed from memor MEMO key followed by the Bank No i y per up y e gt Note Overwriting a new number can erase the memory bank at the same location Auto Redial This feature can be used to put an external number in auto redial mode The system will automatically dial this number at a predefined interval of time and on getting a ring back tone from the trunk side connects the line to you and your display will show the telephone number If at the time of transfer your extension is busy the external party will be put on Hold On music Note Auto redial works on CPTD Call Progress Tone detector basis If CPTD is working fine on your trunk lines than onl
52. features of the system For details regarding the programming of the system please refer to the system programming section MEMO or Sp Dial Key This Key is used for dialing numbers stored in system memory HOLD Key This key is used to put the call on hold for transferring a trunk call Same key is used to park a call also While doing the system programming the HOLD key is used to go to the next mode in programming TRF Key This key is used to transfer a trunk call or to release the line Coral Telecom Ltd 13 DX Plus User Manual RLS Key This key is used to disconnect a call after the conversation is over Alternatively on completion of programming Press the RLS key to come back to stand by mode REDIAL Key To redial the last dialed trunk number REDIAL key is used SPK Key This key is used to activate the speakerphone In order to activate the speakerphone press the SPK key and start dialing out for outgoing call or speak if a call has landed on the key telephone MSG Key This key is used to view the left message for the operator or another extensions This key is also used to leave an internal message to a busy extension The MSG key is also used to view the auto redial numbers CONF Key This key is used to activate a 3 party conference Page All ECALL key This key is used to activate the emergency call Same key is used to activate the Group KTS paging Headset Key A headset also can be con
53. followed by your extension password amp desired dial mode 3 Press the RLS key 2 Confirmation tone The levels for the dial mode and their corresponding values are given below For no external call Programmable amp by default only local Programmable amp by default only local Programmable amp by default only local Programmable amp by default Local STD Programmable amp by default Local STD amp ISD but no collect call aRWN O All Local STD ISD Collect Call also For every extension a dial out level is defined through system programming also Through dynamic control a user can obtain a dial out level only up to the dial out level which is defined through the system programming 3 party Conference This feature allows the operator to have a conference call There are 2 types of conference available in the system one is 3 party conference amp another is multi party conference To start a conference follow the following procedure Coral Telecom Ltd 30 DX Plus User Manual While talking on an internal or external call Confirmationitone press HOLD key i Dial another extension number or select a trunk Conversation with second amp make external call party While talking to second party internal 3 party conference will external press CONF key established 3 party conference will be Press RLS key terminated Note For having a 3 party conferen
54. from beginning When a call is entering in the queue to an ACD amp queued message is already started and then the call will wait till the current queued message is finished Next Timer Next Member If an agent does not respond a call the call can be diverted to the next agent after a predefined tine Predefined time will be defined through the system programming It is also programmable whether the call should be diverted to next agent or not Auto logout If a call is unanswered by an agent DX Plus can logout that agents extension automatically To enable the auto logout command is Overflow Timer The queued calls can be diverted to another predefined ACD group or another predefined extension after predefined time The predefined ACD or predefined extension will be known as overflow destination amp the time is known as overflow time Reminder Port An extension can be defined as an reminder port of an ACD group If all the agents of an ACD are busy amp a call comes in queue to that ACD reminder port will start ringing This will be a audio intimation for the supervisor Wrap Time After completion of a call an agent can be allowed to have some time either to relax or to do complete work or entries related to the last call This relax time is known as Wrap time Coral Telecom Ltd 88 DX Plus User Manual Getcli If far end side can send the CLI it can be enabled also This CLI can be shown on the agents ph
55. g Extensions defined in ACD group 5 will be the extensions for emergency ring For emergency call members of ACD 5 will start ringing irrespective of login logout To make the emergency call see Aeon SCNow 2 Dial ie feature code ot Members of ACD 5 will ring simultaneously emergency call Note If someone dial the access code of ACD 5 call will land as it is defined for ACD 5 respective to landing pattern i e fixed or circular amp login or logout but if the code of emergency call is dialed members of ACD 5 will ring simultaneously irrespective login logout Personal Pass code Every extension user has a unique pass code This pass code will allow you to get into your own supervisory mode to activate various features like changing your dial mode storing numbers in your personal bank setting hotline etc The default pass code for all the extensions in the system is 0777 You can change this pass code at any time Changing of the pass code must be done from your own telephone A pass code consists of 4 digits Coral Telecom Ltd 57 DX Plus User Manual To change personal pass code a ci Dial 4223 Old PW New PW Confirmation tone 4Caution Once a pass code has been defined the code is known only to you If you forget the pass code you will not be able to get into your own supervisory mode In case you forget your pass code you may take the help of system administrator Enter Own Supervisory Mode S
56. gh AS AB AT AV key operator can pick up the queued call by either of the two ways given below To Pick up Queued call 4 Disconnect the current call by pressing the Queued call will be picked up RLS key automatically Or Press the corresponding AS AT AV AB key pa will be connected to the Put the current call on hold by pressing the HOLD key followed by RLS key AA Finish the call 8 take back the held call To You will get the held call 3 take back the held trunk press the HOLD key Ack 9 while you are free i 5 You can take back the selective held call by pressing the corresponding trunk extension Start conversation key If key for an extension trunk is not defined dial the extension no or trunk no Important For audio intimation of queued call it is recommended to define the reminder port for the operator ACD Also queued call CLI can be seen by pressing the MSG key on the operator Key phone which will glow as soon as queued call comes Note For further details on how to program various modes of queued call ringing refer the programming manual Hold a line A conversing party extension or trunk can be put on hold by the following procedure for onward activities such as call consult call transfer call parking or conference To place a call on hold s O O a Press the HOLD Key for onward activity Confirmation tone For getting free press the RLS key You will be released Coral T
57. group number 9 is called as operator ACD Each ACD group can be accessed by its individual codes The agents in an ACD group can login and logout at any time To ACCESS an ACD group 0 to 8 Lift the handset amp hear system dial tone Dial 89X where X can have values 0 to 8 corresponding to ACD group 0 to 8 To ACCESS Operator ACD group Lift the handset amp hear system dial tone Lift handset Dial 9 An extension can be barred to access an ACD or operator ACD through system programming Various ACD parameters for a Call Center Type of landing of the calls in ACD DX Plus offers 3 types of Automatic Call Distribution ACD fixed circular statistical In the fixed type of ACD the incoming call always lands at the first ACD agent If the first ACD agent is busy then the call lands at the next agent In the circular type of ACD the first incoming call lands at the first ACD agent the second call lands at the second ACD agent amp so on In the statistical type of ACD there will be an ACD manager which monitors the status of all the ACD agents amp transfer the incoming call to an agent which is free for a longer duration Delay Timer This command is used to define a timer for entering the calls in the ACD If delay timer is defined 5 seconds once the call has landed it will wait for 5 seconds outside the ACD amp after 5 seconds only call will enter in that ACD Mandatory Announcer If it is required to play
58. he alarm will be diverted to the alarm port of the system The alarm port of the system has to be defined in the system programming System provides one reminder of alarm after 20 sec To set an alarm Dial 875 HH MM Confirmation tone Press the RLS key Line gets released To cancel an alarm Dial 875 HH 60 Confirmation tone Press the RLS key Line gets released Further there is one more way to set the self alarm This way you can set the two self alarm on your extension In fact this way you can define the alarm for the selective day of the current month or daily alarm or today only Coral Telecom Ltd 36 DX Plus User Manual sep Aion dC Dial 0 X HH MM YY Alarm will be set on your extension Where X 1 for first alarm amp 2 for second alarm HH MM 24 hours format YY 01 to 31 for the desired day of the current month 32 for daily alarm 7 33 for today only alarm To cancel an alarm Dial 875 HH 60 Confirmation tone Press the RLS key Line gets released COS Changeover DX Plus is having 64 classes of services in which a lot of features are defined An extension can be put in any class of service Whichever features are enabled in that class of service will be available on that extension amp whichever features are disabled on that class will not be availed of by that extension Further every extension has two class of service a Primary Class of service b Secondary c
59. if the incoming call is through level DID To activate the same 1 Dial 4262 Trunk access code Y You will get confirmation tone External Tele No FLASH HOLD g Cancellation of calls forward external Dial 866 Own Ext No You will get confirmation tone Follow Me Incoming calls can be made to follow the extension user In other words extension user can use any extension to receive incoming calls directed at his original extension To Activate Follow Me ii ii po E 2 3 EN ae handset where you want to receive the System Dial Tone Dial 862 followed by your own extension no Confirmation Tone HUT d y O Coral Telecom Ltd 67 DX Plus User Manual To Cancel Follow me Dial 50 You will get confirmation tone Walk Call This feature is similar to the feature Call Follow Me But the difference between Call Follow Me amp Walk Call is that with walk call there is no need to set your own extension in DND mode while for Follow me extension user need to put his own extension in DND To Activate the walk call on neighbor s extension pas handset where you want to receive the System Dial Tone Now you will get the incoming of your extensions on this extension Dial the feature code Your own extension number Your extension password 1 To Cancel Walk Call 4 Dial the feature code Your own extension Now you will get the incoming number Your
60. ill withdraw dialing rights of the extension A default budgeting amount also can be defined extension wise On beginning of a month the budgeting amount for every extension will be set to the default budgeting amount which is defined for that extension CLI Detection DX Plus can capture the caller line identification on the any type of trunk CO E1 PRI BRI On CO trunks DX Plus can capture DTMF as well as FSK CLI Note FSK CLI only with FSK compatible ATC detection is optional Coral Telecom Ltd 80 DX Plus User Manual CLI Extending to SLT DX Plus can extend the CLI to analog extensions Basically after detecting the CLI on trunks DX Plus regenerate the CLI to SLT in DTMF format DX Plus can generate the CLI for internal calls also One step further while transferring a trunk call to an analog extension DX Plus will send the CLI of extension who is transferring the call amp than if unscreened transfer is made trunk CLI will be extended During this process DX Plus can send the trunk CLI instead of extension CLI For internal calls only CLIP can be barred for an extension even on key phone Call Waiting DX Plus can provide the call waiting facility Once this facility is activated on one extension internal or external caller will get RBT on calling that extension amp the busy extension will get a beep amp he get receive the queued call Caller Id Call Waiting CIDCW DX Plus can generate the called
61. isuse of the room phone For the same HMS should have a option Temp Chk Out amp a packet will be sent by HMS to DX Plus Temporary chk out locks the room phone only for the outward dialing No other setting will be disturbed on temp chk out Whenever guest comes back he will be prompted to open his room phone for outward dialing HMS will send a packet to resume the outward dialing Room Shifting If a guest is shifted to another room all the calls that were made by the guest from the old room will be shifted to the new room amp automatically the old room will be checked out amp new room will be checked in Guest name etc also will be shifted to the new room if defined while checking in Coral Telecom Ltd 92 DX Plus User Manual Private Line A guest can request to allot a dedicated trunk line only for him This trunk line will be known as private line for his room extension All the incoming calls coming through a private line will land in the guest room directly amp only the guest can access his private line for DOD Malicious Call Trace DX Plus will send the link messages to the HMS so that HMS can keep a track of the internal calls also Extension to extension call This feature will help hotel management to avoid and trace any malicious calls in the hotel For this feature HMS has to send the handshaking packet initially After activating this feature with DX Plus through system programming DX Plus will sen
62. ith Trunk Dial tone 2 Dial 91 Trunk Access code 0 or 700 701 Youwill aekcontimationtene etc FLASH 9 i To Set Delayed Hotline with an external number 2 Dial 91 Trunk Access code 0 or 700 701 Yoivilkgetesnfirmation tone etc External Tele No FLASH 9 To cancel Immediate Hotline Cancellation of Immediate hotline is done through system programming For cancellation of delayed hot line Dial 50 You will get confirmation tone Coral Telecom Ltd 69 DX Plus User Manual Master Cancellation This feature is used to cancel all feature settings of your extension like Do Not Disturb Follow Me Call Forward Call back at one time To cancel all feature settings Step Action What happ ns 1 Get into Own Supervisory Mode 2 Dial 50 You will get confirmation tone Call Privacy This feature enables you to prevent any other extension to listen in to your conversations However you must have the call privacy rights enabled for your extension To activate Call Privacy To Cancel Call Privacy Do Not Disturb This feature enables you to inhibit your extension from ringing but you can still make outgoing calls Any incoming call for your extension will be automatically cancelled and the caller will get busy tone Any key telephone dialing your extension will get the message DND on its display To activate DND from key phone or SLT To Cancel DND
63. ivated the serial call 4 Transfer the call to the first desired External call will be connected to i subscriber the transferred party Press the corresponding trunk key or dial the trunk access code of the same trunk You will get busy tone Now as soon as the first 4 Dial 5 and hang up subscriber hangs up call will be diverted to OPR again 5 Now the OPR can transfer the call to a next i desired subscriber Network Call DX Plus can be networked with another exchanges over various types of trunks like BRI PRI CEPT TWT E amp M Networking can be done for close numbering plan also Total 15 network routes i e network 0 to network 14 can be defined Following are the commands to access the network routes To make a call to the networked exchange psp Aon O o Lift the handset System dial tone Dial 60 followed by the networked ext no Network 0 will be called Dial 61 followed by the networked ext no Network 1 will be called Coral Telecom Ltd 39 DX Plus User Manual Similarly For networks 2 to 14 codes are 62 63 and so on For network 10 to network 14 there is no default code defined however it can be defined through system programming Important There are so many network parameters which will be defined for network call So network call actually depends on the parameters defined for a network All the above commands are the default access code of the various networks So contact system
64. ked with another exchanges over various types of trunks like BRI PRI CEPT TWT E amp M Networking can be done for close numbering plan also Total 15 network routes i e network 0 to network 14 can be defined Following are the commands to access the network routes To make a call to the networked exchange st o T 7 For network 10 to network 14 there is no default code defined however it can be defined through system programming Important There are so many network parameters which will be defined for network call So network call actually depends on the parameters defined for a network All the above commands are the default access code of the various networks So contact system administrator for the actual code for the network call Coral Telecom Ltd 75 DX Plus User Manual ACD Call Total 10 ACD groups Automatic Call Distribution can be created in the IRIS To make a call to the various ACD groups follow the steps To make a call to the ACD groups e an Lift the handset System dial tone Dial 890 for ACD 0 ACD 0 will be called 3 i Dial 891 for ACD 0 ACD 1 will be called 4 NN Dial 892 for ACD 0 ACD 2 will be called Dial 893 for ACD 0 ACD 3 will be called o omeostracoo S dACO aes a oaeostracoo Aco aed a oaeororacoo ACO wibe catea Walking COS This feature enables an extension user to get his dialing rights on another extension what he has on his own extension
65. l operator can continue the monitoring still As soon as next activity happens on the called extension again auditing will be start To activate Call auditing csp Aan T Dial the extension number who is busy Hang up RLS to terminate the monitoring Po If operator wants to hear equal amount of the voice of both the parties it has to be enabled through the system programming Default Disabled Emergency call to a busy extension This feature allows the operator to break into an established two party call It can be used for conveying any emergency message for an internal party On activating emergency call on an extension the party who was conversing with this extension will automatically go on hold and he will hear HOLD on music To activate an emergency call On getting the busy tone while calling a busy extension or while transferring a trunk call to a Connected to the called l extension busy extension press EMG Key 1 2 Announce the message amp hang up for terminating the emergency call If emergency call is made while a trunk call is Trunk call will be in queue 3 being transferred you can press the TRSF key with the busy extension amp to get the trunk call transferred you will be free transfer the trunk call press HOLD key again call Important EMG key has to be defined through system programming Coral Telecom Ltd 28 DX Plus User Manual Emergency Call This feature is v
66. lained below Printing Commands The CPU processes the outgoing incoming calls made computes the data and delivers the computed results to the Printer Buffer manager which stores this data into the buffer The Printer Buffer manager prints the calls as per the commands as follows 120 Stop printing 121 Print from buffer clearing buffer and continue printing On line In case of printer error calls will not be lost They will remain in the buffer until printing is resumed 122 Clear buffer without printing 129 Print from buffer without clearing buffer and continue Printing on line while storing calls in buffer Default 120 Host Computer Interface The second serial port of the system can be used for interfacing with a computer The various commands for sending data through the second serial port is given below 126 Start sending on CSI 127 Stop sending on CSI 128 Re start sending on CSI i e send all calls again Day Night Mode Changing System mode can be changed from day to night or vice versa The command is 181 For Day Mode 180 For Night Mode Coral Telecom Ltd 43 DX Plus User Manual ASMDR Printing This command will selectively print calls extension wise or trunk wise This command will print only those calls available in the buffer Printing using this command will not erase calls from the buffer The command is 22LN Print ASMDR without clearing buffer Where LN can be trunk num
67. lass of service Enable all the desired features in the Primary COS 8 disable those features in the secondary COS Whenever an extension user is on his seat he can set his primary COS 4 whenever he is not on his seat he can change his COS to secondary This way any misuse of the extension can be avoided An extension can switchover its class of service from primary COS to secondary COS To changeover the primary COS to secondary COS Dial 899 Ext PW 1 Primary COS will set for you Dial 899 Ext PW 0 Secondary COS will set for you Press the RLS key Line gets released Log In Logout of Auxiliary operator Any auxiliary operator can logout to avoid the incoming calls only if the calls are landing through hunt group Coral Telecom Ltd 37 DX Plus User Manual To log in 1 Lift the handset System dial tone Dial 85 followed by your log in ID 1 You will be logged in To log out step ond Lift the handset System dial tone Dial 85 followed by your log in ID 0 You will be logged out Action Port DX Plus provides one action port also which is known as smart switch This port is located on the tone card This facility by using action port will make the system intelligent Basically a 5 AMP relay is used with the tone card to provide this action port that can be switched on or switched off So this action port can be used as the dry switch This action port can be used to operate external equipmen
68. lephone number is dialed system will check that telephone number with the defined table For example if in table 0 a telephone number 98922611 is defined in denied part amp telephone number 9892261101 is defined in allowed part of table O than extension user pertaining to table 0 will not be able to make the calls to the telephone numbers starting from 98922611 except 9892261101 Means all the telephone numbers defined in the allowed part will be the exceptions It must be noted that first system checks the dialing rights given to the extension through system programming amp than system checks the allowed denied table Voice Mail Integration DX Plus can be integrated with external voice mail application Voice mail can be integrated with DX Plus either with in band or out band signaling Lower serial port of the DX Plus CPU will be used for the voice mail integration if it is being integrated with out band Coral Telecom Ltd 84 DX Plus User Manual Chapter 7 Virtual telephony With the help of this feature an authorized extension user can make outgoing calls from any extension even if the extension is not having desired dialing rights The call will be accounted in the respective account code that was given to the extension user lt is like a traveling class of service Through V TEL calls can be made from such extension that has no rights to access the trunks Type of Virtual Telephony Three types of Virtual Telephony V T
69. lic address system You can have direct access to the public address system by dialing a code to make announcements One paging port is available with the tone card of the DX Plus To Page step Jan CCS Dial the paging code 800 PA system will be activated Announce the message PA system will start the paging e ke p Note This feature requires an additional amplifier amp speakers Background Music This feature enables you to listen the background music which is connected to your system The speaker of the operator key telephone set will play the background music The background music source can be a CD player or any other music player which can be connected as the external music Once background music is activated external music will be played on the speaker of your key phone When an incoming call both internal and external lands on your extension the background music will be stopped amp your key phone will ring After the conversation when you replace the handset the music will continue To listen to background music You Gel Dial 82 Listen to the music To cancel background music csp Aton O Ye Press RLS key Music will be stopped Coral Telecom Ltd 33 DX Plus User Manual D N Changeover Manually The status amp features of extensions and the trunk lines can be changed with the switchover from the Day Mode to the Night Mode The system is pre set for auto Day amp Night
70. ll After finishing the queued call you can take E back the old call by pressing HOLD key Takit gid party Further the ringing of the key phone for the queued trunk call is programmable This can be deactivated if desired ICI T A Lift the handset You get System Dial Tone Dial 61 Confirmation tone Coral Telecom Ltd 50 DX Plus User Manual To enable the beep tone ation O o Lift the handset You get System Dial Tone Get into own supervisory mode followed by 60 Confirmation tone Note For queued calls trunk beep can be enabled or disabled on the subscribers extensions through system programming also Hold a line A conversing party extension or trunk can be put on hold by the following procedure for onward activities such as call consult call transfer call parking or conference To place a call on hold tion ron Press the FLASH key on SLT Confirmation tone Press the HOLD key on KTS Confirmation tone The calling part would be placed on hold and will hear the HOLD on Music To take back the held tion ou tt 1 Press the FLASH key again on SLT Jan line will be connected taken back by pressing the corresponding key party which was put on on key phone or dialing the access code for the Hold line From KTS if a line is put on hold by pressing HOLD key followed by RLS key that can be Connected back to the 2 Note This type of held call can be taken back by pre
71. mergency Calleri iii 29 P rsonal Pass cOd6 iii pins 29 Enter Own Supervisory Modeemi cii iiis E E E EE eai 29 Coral Telecom Ltd 7 DX Plus User Manual Dynamic call control ennienni aia 30 S party Conference csi ses ost E E Shans tee nese ht ea RS saad 30 Meet Me Conferences a E aaa ISS Seas 31 Multiple party Conferencia de 31 DND OVS 11 ns test te aces sete ae tees a ee ha Aaa teeta a a le teeta c aaa 32 VOICE O ON 32 Paging see e eee va eee ess ceed ea deed eek dened eevee pla eng eee 33 Background Music idea dades 33 D N Changeover Manually taner i ai s 34 Global Memory Bahk Tiare n a ata E E a S 34 Personal Memory Bank cuca ias 34 AUR o dd tana 35 Forceful release of trunk Or extinderii eni iiie EERE a ii A 36 AM A A A e 36 COS Changer ide 37 Log In Logout of Auxiliary OperatOT oooooonnocincnnocnnoncoonconononocn nono noon ccoo nonn nono ronn rn nrnnnrnn rra n raras 37 TO E O ENS 38 VSN Message Playita sl tas 38 Printer Forni o e e dE ad 39 Serial Cll E E ES NA EE EO EEN EE E 39 Network Call nonren ien e A ee ee pai 39 ACD O one aud leave a and vealed ds 40 Chapter Sit ii ad Attendant Programming ocooonoonnconnonnnonnnonnnnnnnonnnonncnnncnnocanocnnocnnoonncon nono nono nono non cono nono canncannc siirros 41 Enable disable incoming amp outgoing ON trunks 000 0 eeceeceseceseceseceeecseeceeeeseeeeeeeeeeseesseeeeeeereees 41 Checking of the 16 KHz counter of any extension trunk for current month occncnicn
72. mode changeover at the timings prescribed by the customer Also the user can facilitate a manual changeover during any part of the day or night A manual setting if left unchanged will be automatically overridden at these auto changeover timings and the system comes back to the auto mode The manual setting is done as follows see Aeon O e Dial 84 ZZ M Confirmation tone Where ZZ is the night code amp by default it is 99 however it can be changed through system programming M 1 for Day Mode amp 0 for Night Mode Global Memory Bank The system has a global memory bank of 390 numbers that can be used by all the extensions The global memory bank numbers can be stored by system programming You can dial the external telephone numbers stored in the global memory bank by just dialing a 4 digit code Further global memory bank is divided into two parts a Mode free global bank b Global Bank respective to the dialing rights of the extension user Mode free bank is the bank which can be used by any extension user even he has no dialing rights Out of 390 memories of global bank any number of memories can be defined as mode free through system programming For rest of the bank memories IRIS will first check for the sufficient dialing right To dial numbers stored in global bank see Sits JO e Lift the handset Dial tone Dial 1 followed by the bank no or press Memo ane number stored H 2 memory bank is dialed k
73. nds Level 2 Night message Max message time 10 seconds Level 3 Successful storing of numeric message Max message time 10 seconds Level 4 Welcome message Max message time 10 seconds Level 5 Extension busy message Max message time 10 seconds Level 6 Invalid number dialed message Max message time 10 seconds Level 7 No answer from extension message Max message time 10 seconds To activate the auto attendant feature the trunk line must be programmed for DID landing in the system programming When an external caller dials on an incoming trunk line which is set in DID he gets a trunk ring back tone for 3 4 seconds after which the call will be picked by DX Plus DX Plus will play the message The various stages of processing in the auto attendant are explained below Stage After the incoming trunk call is picked up by auto attendant the caller will hear the message from Level 4 Welcome message The caller can then dial an extension number he wishes to reach The numbers must be dialed in the tone mode DTMF If no extension number is dialed the caller will be automatically connected to the VSN answer port If caller dials a valid number he is connected to the required extension if it is free If the extension is busy or remains unanswered he will receive Level 5 or Level 7 message accordingly If the caller has dialed an invalid number the message from level 6 will be played and the call will be transferred to the VSN answer port
74. nected to the key phone The headset will be connected to the jack which is provided for handset This key has to be defined on the flexible keys AS AB AT AV Keys Answer station Answer back Answer trunk Answer VIP keys also can be defined on flexible keys to pick up the desired call Setting of the flexible keys of the key phone can be viewed by the following command show keys kts 0 1 7000 f 27001 3 7002 4 7003 f 5 7004 6 7005 f 7 7006 8 7007 9 7008 10 7009 11 7010 12 7011 13 7012 14 7013 15 7014 16 7015 17 7016 18 7017 19 7018 20 7019 21 7020 22 7021 23 7022 24 7023 Spl Keys 0 RetBack 1 Conf 2 Emg Page 3 Msg 4 Phold 5 Hdset 6 CLIsav Coral Telecom Ltd 14 DX Plus User Manual In addition to the keys explained above following Points of KTS are also there Name Dial Number Display Operator key telephone set has a 2 X 16 character LCD When your telephone is idle the display will show the current date and time along with the extension number However extension number can be replaced by the extension name also through the system programming Whenever an internal call lands on your extension the display will show the caller s name and extension number If the trunk line has CLI facility the caller s number will be displayed on your KTS The display also shows the number dialed by you On Line Advice of Call Charge While making an external call the di
75. nnicnn 41 Checking of the 16 KHz counter of any extension trunk for previous month ooonccicnnnicnnn n 41 Enable or disable the VSN message Bill not paid on any specific extension oooooonocnncnioninnnons 41 Call forwarding of an ACD to another ACD ccecccececsseesseeseeesceeeceseeesecesecaecsaecseecaeeeeeneeeneeses 42 Current mode Day Night view on Key phone ccccccccsseessesseeseeeeeeeeeeeeeeseeeseeeaeeesecneecseeeneeses 42 CAD LCE O System programming from a key Phone csccssscssscssssecssscesseecssscesessscscescesssessescesssescesceseess 43 Printing Commands 2 20 as Slee tei oe each aod ee lo eee des 43 Host Computer Interfaces 43 Day Night Mode Changing ccoconoccnononononononononnnonnnnnnonnnco nono nennnnonnron nr nn ron nr nn nr on nr nn rn nn rn naar rnnrnanrns 43 ASMDR Printin 8420 20 Ai 44 Erasing of ASMDR of Specifics Ex asa 44 Reset Extension Pass Wolduninia a iia 44 Class O Service CAMBIA iii 44 Outward Dialing Rights For Extension c cccccesesseceeceseeseeeseeeeeeeececeeseenseceaeeaecaeeeeceeeneenes 45 Incoming Trunk Line Landihg cesce niss esege i e a e E e E iE 45 Trunk Landing At Day Night Mode cceceeccescceesseeeseeeseeeeceseeeeeeeeeeseenseenseeaeeaeenaecneeceeeneeaes 45 Coral Telecom Ltd 8 DX Plus User Manual Set System Time 2 nrerin iinn cei sec EE dei de 46 SEL SVSlSMU DALES A E A coewns cd cidic cess coeds A en cidiacoads Geuhed iasctgote
76. oming amp outgoing 3 Dial 184 24 Ext No Message enabled with outgoing closed Message enabled with incoming amp outgoing closed Message enabled with incoming amp outgoing amp internal closed 4 Dial 184 25 Ext No 5 Dial 184 26 Ext No 6 Press the RLS key Line gets released Coral Telecom Ltd 41 DX Plus User Manual Call forwarding of an ACD to another ACD Call of ACD X will be Dial 184 4324 OXA Y forwarded to ACD Y 4 Dial 184 32 0 X 0 Call forwarding of ACD X will be concealed n vee Dial 184 31 0 000 Current system mode on the key phone will be displayed You will get whether the Dial 184 31 000 changeover of mode was done manually or automatically Coral Telecom Ltd 42 DX Plus User Manual Chapter 4 System programming from a key phone Apart from the programming which is done through the Program Interface some programming is also possible through the Operator key phone The programming can be done after entering the system programming mode which can be entered by pressing the PROG key followed by the password After entering each program system will give a confirmation tone and the display will show PASS if the program is entered properly otherwise ERROR will be displayed For proceeding with the programming press HOLD key and then enter the next program The programs which can be entered through the Operator KTS are exp
77. one CLI will be detected only if the parameter getcli is enabled for an ACD How to log in logout from extension In a call center call center manager has to allot a unique ID to every agent Whenever that agent is sitting on a seat he she has to login through his extension An ACD call lands on an agent s phone only if the agent has logged In DX Plus will not offer any call to the logged out agents Further an extension can be defined in multiple ACD groups amp the agents can be logged in in multiple or any specific ACD group For Logging in in all ACD groups Lift the handset System dial tone You will be logged in in all the ACD 2 Dial 85 followed by 4 digit Login ID 1 groups wherever your extension is defined To log in in a specific ACD group step Jon JO e Lift the handset System dial tone 2 Dial 85 followed by 4 digit Login ID 2 You will be logged in in desired ACD Desired ACD Access Code group For Logout rsep n T Lift the handset System dial tone Dial 85 followed by 4 digit Login ID 0 ee bevloggnd cul Fom all ACD AMS Automatic Call Distribution Management Software A computer application named AMS ACD Management System also can be installed to supervise the agent s activity Note that AMS will perform only two major functions i e Monitoring of a ACD group Various Historical Reports Following will be the arrangement for an ideal call center Coral
78. ou will hear the music for 2 or 3 seconds and then silence Now you can access any other trunk line by dialing the trunk access code and then proceed to dial the required external number Usage of trunk lines will depend on the class of service defined for your extension The default duration of the call is fixed at 30 seconds If you want to extend the call beyond 30 seconds you must dial X during conversation where X can have values 3 to 9 corresponding to X multiplied by the DOSA time DOSA time will be defined thru system programming DOSA beep time may be max 180 seconds only If you are not extending the call the call will get disconnected after 30 seconds In case you get engaged tone then for dialing another telephone number or to redial the same number Coral Telecom Ltd 78 DX Plus User Manual dial 1 to disconnect the current call After this you can dial the trunk access code and proceed as explained above To come out from DOSA dial 2 All Calls made through DOSA will be accounted to your extension The DOSA calls using your pass code are possible only if you have opened the DOSA lock of your extension To Open DOSA Lock see Aeon O oe Dial 41 Confirmation tone Press RLS or hang up see Onia ORE To Close DOSA Lock step Aton EA Dial 40 Confirmation tone Press RLS or hang up Rar a on your Note DOSA facility is available only with a VSN card In the Default settings DOSA is locked for all ext
79. override DND extensions If an extension has activated DND only incoming will be stopped while he can make outgoing calls To set your extension in DND Step Action What hap ens 1 Get into own supervisory mode 2 Dial 59 You have activated DND Coral Telecom Ltd 60 DX Plus User Manual Voice Paging Any extension user for activating a key phone remotely for an internal call can use this feature The key phone user can activate the speakerphone of the called key phone amp start the conversation The speakerphone gets disconnected as soon as the caller disconnects In case the caller does not get a reply on activating the speakerphone because of the absence of the user then he can revert back to the ringing mode in order to draw the users attention if he is nearby To activate the speakerphone when dialing a Key Phone extension CI News EE Dial the extension number Ring back tone To revert back to ringing mode 4 On activating the called key phone if no answer Called extension start ringing is found dial 1 to revert to ring mode again y ra p Note Operator cannot be activated using this feature Background Music This feature enables you to listen the background music which is connected to your system The speaker of the operator key telephone set will play the background music The background music source can be a CD player or any other music player which can b
80. party by pressing the HOLD key party an the currently connected party goes on hold Redial Operator can repeatedly dial the last number dialed on the trunk without pressing all the numbers again For this follow the procedure below step Jn Nowe The last dialed external number ASES IO REDIAE KS will be redialed automatically Connecting a trunk line after dialing This feature is used when an extension user wants to get an external number to be dialed by the operator Coral Telecom Ltd 24 DX Plus User Manual To make an outgoing call while internal party is on hold Confirmation tone amp internal party will get music Ea Select a trunk line amp dial the external Rina Bacielonsior busy tone 1 While talking to a party press HOLD Key Le number Press TRSF key to transfer the call to the Internal party will be connected 3 i internal party to the trunk amp you will get free If external party is busy or not responding or Trunk will be released amp you 4 wrong number is dialed by mistake press will be connected back to TK RETURN or RLS key internal party Note For RLS to work as RLS in order to get back to first call in case of wrong dial or busy trk to trk transfer should be opened in sys For details refer programming manual Call Parking This feature will be used to activate the multiple party conferences To make the multiple party conference operator has to park the call
81. qual amount of the voice of both the parties it has to be enabled through the system programming Default Disabled Coral Telecom Ltd 56 DX Plus User Manual Emergency call to a busy extension This feature is applicable only for key phone users It allows a key phone user to break into an established two party call It can be used for conveying any emergency message for an internal party On activating emergency call on an extension the party who was conversing with this extension will automatically go on hold and he will hear hold on music To activate an emergency call On getting the busy tone while calling a busy extension or while transferring a trunk call to a pe tor the scaled busy extension press EMG Key 1 Announce the message amp hang up for f terminating the emergency call If emergency call is made while a trunk call is Trunk call will be in queue 3 being transferred you can press the TRSF key with the busy extension amp to get the trunk call transferred you will be free 4 After emergency call if you do not want to You will get back the trunk transfer the trunk call press HOLD key again call Important EMG key has to be defined through system programming Emergency Call This feature is very useful during some mishappening On activating the emergency call some predefined extensions will ring simultaneously For this feature feature code has to be defined through system programmin
82. rvice the features which are allowed and those which are not allowed can be defined Each extension can have two class of services named as primary class of service and secondary class of service The extension user can switch between primary amp secondary class of service Close User Groups CUG Within DX Plus different different extension groups can be defined which will be known as Close User Group The members of a CUG can make the call within CUG using the short numbering plan For making the internal call outside the CUG complete extension number will be dialed of the calling extension ACUG can have maximum 50 members Close user group can be defined through system programming Coral Telecom Ltd 83 DX Plus User Manual Allowed amp Denied Table Allowed denied tables are used to bar some telephone numbers to be dialed out Note the following for creating the allowed denied tables Total 4 allowed denied tables can be created There are two parts of every table One is Allowed amp another is Denied Maximum 24 entries can be made in every table i e 24 entries for Allowed amp 24 entries for Denied Maximum digits of an entry can be of 12 digits It has to be defined whether system should check the allowed denied table for an extension or not It is programmable If allowed denied table check is enabled for an extension table number also has to be defined for that extension When a te
83. s as follows i Ringing trunk ii Ringing Ext iii Queued trunk line to an ext not operator To pick any ringing extension a CI 2 Dial 864 Ringing Extension No Connected to Connected to the calling party Connected to the calling party party Key phone user can pick the desired trunk call by pressing the corresponding one touch key Auto call back on busy extension trunk If the called extension or trunk is found busy this feature automatically connects as soon as the called line is free If the call back is for an extension your key phone will ring as soon as the called extension becomes free Simultaneously the called extension will also ring If the call back is for a trunk line the trunk will be allotted to your key phone as soon as it becomes free and your extension will ring On lifting your handset you will get the trunk dial tone To activate Call back on a busy line You Ge 4 Dial the extension number or the PSTN If called extension or trunk is selection code busy you get busy tone On getting busy tone dial 8 Confirmation tone 2 pa frangue CdS Now as soon as busy extension or trunk gets free your key phone will start ringing Coral Telecom Ltd 54 DX Plus User Manual Emergency Call Only for key phone user This feature allows a key phone user to break into an established two party call It can be used for conveying any emergency message for an internal party
84. s one by one This feature illustrates how to park the call The party put on park will get music The parked party can be retrieved at your extension or at any other extension To park a call tion yon While talking to a party press HOLD Key followed by 872 Confirmation tone Press RLS key To pick a parked call from own extension Dial 870 Connected to the parked call To pick a parked call from another extension Step Action You Gi t 1 Lift the handset Dial tone Dial 863 followed by the extension no that Connected to the parked call parked the call Note If the parked call is not picked up within a predetermined time the call will automatically return to the originating station from which the parking was made If call is not attended within a pre defined period of time call will be disconnected Coral Telecom Ltd 25 DX Plus User Manual Call pick up This feature allows you to answer other ringing extensions within the system There are two types of call pickup one is Call pick within department amp another is pick any ringing extension To Pick up the call within a department Step Action You Get 1 Lift the handset Dial tone 2 Dial 88 Connected to the calling party Note You can pick an incoming call within your own department Any number of extensions can be defined in a department To define an
85. s tons ch idacoubtued seins 46 Call Budgeting AMOunt ccccccecsseessesseeescesscesecesecaecsaecaeecaeeeneceneeeeeeseenseeeaeeeseesaecnsecneeceeeseeses 46 Change System Password tits dd 46 Fill Library Numbers 0 ad 47 A O A Subscriber Features sccssscsscssssssssssscssscssscsssssssssscsssssessssssssssssesssesssesssesssessssssssssesssnsesnssssssesens 49 Internal Call seis ce aia A ia is 49 External Call Right Dependent cccccccccsccssesssessceesceecesecsecaaecaeesseseneceeeeseneeeeseeeeenaeensecneeeeeeseeaes 49 Attending Incoming Calls cceecesscssscesecesecesecseecseeeneesseseesseensecnsecnseceaecaaecaeecaeseaeseneeeeeeereeneens 50 Attending Queued Callies aaa ici sed ii 50 A ON 51 Carr o de oe 51 Call Col 52 NN 53 Call Pad edad 53 Call pickup 2 tar a o nando lla te a e e Ar o dots 54 Auto call back on busy extension trUNK ooooooonnonnnnnccnnoononnnonononconoconocnnnonnconncnn nono nonn ron ron rnnnra nano 54 Emergency Call Only for key phone User ooooooccnoccnocnoonnonoconoconconnconnonn nono nonn ron nn nonn ron rnnrrnnnos 55 A 55 Boar li eioi t A A A A iii cese 55 Silent Monitors 5803 Mk hesitate Ahab ok REA ANE Seats ai Ae 56 Call Aviditin 9 onini a i cv dens E EE edsce E E ERE deste 56 Emergency call to a busy extension es sessssseseessrserssesersessteresetsessteressesesteseestsseeressestesseseeseeseene 57 Emergency Call EEA A E SS E A No do ctf 57 Personal Pass COU ts ici gesacese
86. sadeceeste e i ai i 82 Auto Lift amp Auto Drop on Key phones sssessseeeessesessreeessesersrsseeresstsressesersteseesesseeresseseseeseesese 82 On Line Advice of Call Charge eccceccccccessessseesceeseeescesecesecesecaecaecseecaeecaeseaecaaeeaeeeaeeeneeneeeeeeas 82 A O area eae dE ne eal ah cea NN 83 PEO Mite aao Bove te suas eos coasts aaa 83 Trunk amp Extension Grouping for Outgoing Calls 0 0 0 ecceccsseesseesceeeceeseeeeeeseeeseceaeeeseeneecaeeeseeses 83 Coral Telecom Ltd 10 DX Plus User Manual Group of the Features Class Of Service csccesccesecsseesseeseeeeeeeeceseeeeeeeeenseenseenseeaeenaeeeecaeeeseeees 83 Close User Groups CUG dd 83 Allowed amp Denied Pable esses E A asain BEERS A tee a eA sects 84 Voice Mail Integration lt aeea Rah aR awa Ee E Ma Mb ee Gees 84 TAD A A tuncenteacuuetesceceusioavnnspeusseccoscvoecscasaneswwOD Virtual telephomy c cccccsectsccssessescescveessonsecoucevecseccenossssvesesscsessvecesectescsecssesvescsoossenseceaseveesscosssssesdescesets 85 Typeof Virtual Telephony reari it Aeon E eee OS 85 How To Change V Tel Password Through Instrument cccccseesseeseeesceeeeeseeesecseeeneeeeeeneenes 86 CAPLETS O TO NN QUEEN AAA obdecs dnesceunas ssgocoates soussonssese coseuevasoads sone suupsosssesdavecenes 87 Various ACD parameters for a Call Center ccscscsscssseecccccesccesescesesceesscsseseees 87 OL A oe EEE ea vod eo A A es ee OR coos ee a w
87. se Check In Whenever hotel reception executive checks in a guest in his HMS HMS has to send a fixed message to DX Plus also through the serial port On receiving the CHK IN packet from HMS DX Plus will allow the outward dialing to that particular room automatically Along with the check in packet guest name also can be entered Guest name will be displayed on the operator console while guest calls up operator Flexible numbering plan Numbering plan of the room can be defined as per the room number So there is no need to remember the room phone number With DX Plus single to eight digits flexible numbering plan can be defined Local STD ISD Calls Dialing Rights Now guest can make the outgoing calls from his room phone itself While checking in a room desired dialing rights as per the guest request also can be defined through HMS HMS has to send the packet for the same after sending Chk In Packet Outgoing Calls Details All the calls made by the guest from his room phone will be saved in the DX Plus call buffer DX Plus can send all the outgoing call details to HMS HMS has to request for the same to DX Plus Note that DX Plus cannot send the call charges The HMS itself will calculate call charges For call charges calculation HMS has to maintain a database in which all the STD ISD group dialing codes will be defined along with the pulse rate Coral Telecom Ltd 91 DX Plus User Manual Call Budgeting A guest can
88. splay will show the numbers dialed by you On maturity of the call the display will show the charge for the call and also the time elapsed for the call The duration and call charges will be updated automatically till the call is terminated Step Action You Get 1 Make an external call GKT will show the dialed No Rupee paise charge of the made call 2 Converse will Me called party amp it will be updated automatically Note Cost of the call will be calculated as per the Cost Table If trunk metering is on 16 KHz basis cost will be calculated as per the number of 16 KHz pulses received Important If required on line AOC display can be disabled for a key phone user DSS Direct Station Selector Additional equipment can be installed with the operator key phone that will work as the part of the operator key phone This special equipment will be known as Direct Station Selector Maximum of 3 DSS can be connected to one KTS DSS does not occupy any other digital port DSS will be connected through the KTS itself One direct station selector DSS has 40 keys each of which has a LED DSS will be defined through the system programming The keys on the DSS can be programmed according to your requirement The keys can be programmed to show the status of an extension or a trunk line It can also be programmed to store a global memory bank number The DSS keys can be operated similar to the one touch keys on yo
89. ssing the HOLD key while you are free If more than one call is put on hold on pressing the HOLD key for taking back system will provide the calls randomly Call Transfer An internal or external call received originated by an extension user can be transferred from that key phone to other extension The call can be transferred after screening or without screening Coral Telecom Ltd 51 DX Plus User Manual To transfer a call 4 From SLT press the FLASH key followed by Ring Back Tone extension number From KTS while talking press the HOLD Key Wait for the confirmation 2 Dial the extension number or predefined key tone of the desired extension on key phone Hear the RBT If the desired extension is found busy or no You will get back the held 3 reply or invalid extension number is dialed by call mistake you can take back the call by pressing the FLASH HOLD key again At this level you can either screen or connect straight away Screened Transfer 4 While hearing the ring back tone wait for the f answer Call will be transferred amp If you get an answer from the dialed both the parties will be 2 extension announce the call amp hang up connected If none is answering the call you can take 3 back the trunk call back by pressing the You will get back the call FLASH HOLD key again Unscreened Transfer 4 While hearing the ring back tone during Called extension will start i
90. t such as Water Booster Electronic Door lock system Smart switch can be activated or deactivated manually An extension user can activate or deactivate the action port manually from his extension by dialing a predefined code To activate the action port from extension sep Alon whet happens Dial 867 1 1 Action port will be switched on Dial 867 1 0 Action port will be switched off VSN Message Play After recording the VSN messages the system engineer listens to the various messages This will help the system engineer to ensure that all the messages are recorded properly To play any message sep on O Further system engineer can hear the messages of a specific port of the VSN card COI O A TTD Coral Telecom Ltd 38 DX Plus User Manual Printer Form Feed You can give a form feed for the printer connected to the printer port of the system This feature will be useful when connecting an inkjet or a DeskJet printer to the system To give form feed command sep Sonido Dial 860 Confirmation tone Serial Call If an external caller wants to talk to more than one extension one after the other then the operator has to activate this feature after transferring the call The moment the first subscriber finishes the conversation amp puts his handset on cradle the call gets diverted to the operator Now operator can again transfer this call to the next desired subscriber To act
91. te that through KTS extension for one termination cannot be set DISA Requires a Voice Msg Card In this mode the incoming call is directly attended to by the system where the caller is greeted by a VRR message He is then directed to reach any extension by dialing the internal number in tone mode Default Incoming calls through all trunk lines land at the hunt group 9 Trunk Landing At Day Night Mode This command is used to define that which hunt group of extensions will ring in day night mode The command is 44 Trk DN Where the trunk numbers are from 700 onwards D is the hunt group for the day mode amp N is the ringing service group for the night mode D amp N can have values 0 to 9 Only the Program Interface can define the extensions which are present in the hunt groups Coral Telecom Ltd 45 DX Plus User Manual Set System Time This command is used for setting the system time The command is 43 HH MM SS Where HH is 00 23 as hours MM is 00 59 as minutes SS is 00 59 as seconds Set System Date This command is used for setting the system date The command is 61 DD MM YY W Where DD is new day of month 01 to 31 MM is new Month of year 01 to 12 YY is new Year for system 00 to 99 W is new day of Week 0 for Sunday 1 for Monday amp so on Call Budgeting Amount Every extension can be allocated a budgeted amount where the extension user can only make calls up to the amount fixed Once th
92. the internal VIP caller Coral Telecom Ltd 81 DX Plus User Manual CLI Based Call Routing DX Plus can divert a particular incoming trunk call to a predefined extension or ACD group if a particular CLI is detected on the trunk Otherwise trunk will land as per its defined landing For example incoming landing through trunk is defined for operator landing All the incoming trunks are landing at the operator But if there is a call from Mr ABC s residence call should land on Mr ABC s extension After detecting the residence telephone no of Mr ABC as CLI DX Plus will not let it to land on the operator DX Plus will divert this call directly to Mr ABC s extension If this call is unanswered then call will be diverted to the operator s extension Using this feature it can also be defined that the calls coming from any specific geographical location e g Delhi land on a predefined particular extension One step further timings also can be defined for CLI based call routing Means this feature will be working only during the defined timings otherwise call will land as per the defined landing It must be noted that this feature will work only if trunk lines are having CLI Least Cost Routing LCR The system can intelligently use the least cost route available as per the existing tariff plan of the various service providers in your region Least cost route can be defined for any of the trunk port For example if WL
93. the code for the call waiting off You will get confirmation tone Note There is no default feature code for this feature so the desired code can be defined through system programming If extension user gets the beep tone for the queued call he can attend the queued call without termination the current call To attend the queued call Step What happens 4 While talking with current party press Current call will go on hold 8 you will Hold Flash key followed by 2 be connected to the queued call While talking with the queued call f 2 press Hold Flash key again followed Aueue Call wal go on BOI Sea call will be through with you You can toggle between first amp queued 3 call like this To terminate any of the call press Whatever Call 15 410 lt yOu willbe 4 i terminated amp the second one will be Hold e Eras N ceyiclowed py T connected to you automatically Coral Telecom Ltd 74 DX Plus User Manual Forced Call Waiting An extension user can activate the call waiting forcefully also for a busy extension To activate the same follow the procedure To activate the forced call waiting Lift the handset You will get system dial tone Dial the desired extension number You will get busy tone Wey You will get ring back tone amp busy 3 Dial 3 extension will get beep after some time Note Forced call waiting is the right dependent feature Network Call IRIS can be networ
94. transferring a call hang up ringing During an unscreened transfer if there is no answer from the destination extension the call will come back to that extension that transferred the call If at the time of call back calling extension is busy the call will be diverted to the operator Call Consult This feature allows you to consult a third party while conversing with an external or internal caller While consulting the original caller will be put on hold and will get HOLD On MUSIC Tst While talking to a party press the FLASH l HOLD key Confirmation tone a second party number Extension or ik with the second Dany 3 Ifthe second party disconnects YON l get connected to the first party Or you can make toggling between first amp ree PAR ita 4 second party by pressing the FLASH HOLD party y connected party goes on key hold Coral Telecom Ltd 52 DX Plus User Manual Redial You can repeatedly dial the last number dialed on the trunk without pressing all the numbers again For this follow the procedure below 2 Press the key on SLT The last dialed external number will be redialed automatically 3 Press the REDIAL key on key phone The last dialed external number will be redialed automatically Call Parking This feature will be used to activate the multiple party conference To make the multiple party conference An extension user has to park the calls first This feature illustr
95. u will get connected to the eee extension no Who left the Further if you are KTS user a key can be defined on your KTS as CLI SAVE All the incoming trunk calls that are carrying CLI will be saved on your key phone If a trunk call with CLI is unanswered msg waiting lamp will glow Those unanswered calls can be viewed by pressing the CLI SAVE key Coral Telecom Ltd 71 DX Plus User Manual To view the unanswered missed trunk call Press CLI SAVE key Sa eet awe Press HOLD key to delete the viewed CLI fens Note If more than one message is left for your extension you can view the next message only after erasing the message on the top Mini Email The system has 7 fixed messages which can be activated by any extension On activating these messages a key phone user dialing your extension will get the corresponding message displayed on the KTS To activate mini email from key phone or SLT Dial 7 X Confirmation Tone Cs ems S The valid values of X for the various messages are listed below Message Value Of X GONE FOR LUNCH 10000 BACK AT HH MM 2 HH MM where HH is hrs in 24 hrs format amp MM is Minutes GONE FOR DAY 3 00 00 BUSY IN MEETING 40000 BACK ON DD MM 5 DD MM where DD amp MM are the Date amp Month respectively CALL AT Ext No 6 NNNN where NNNN is the extension no in 4 digits Note Even after you have set the message your extension will continue to ring normally whenever a call lan
96. ur key set Additional power source 9 to 12 V dc is required to operate the DSS Coral Telecom Ltd 15 DX Plus User Manual This page is left blank intentionally Coral Telecom Ltd 16 DX Plus User Manual 12 Flexible Keys MEMO key LCD Display EMG key Program Key Redial Key Conference key P Hold key Unused COU i Handset Message FLASH key DSS of 48 Keys Speaker Phone Room Shift Key Release Key Hold Key Key Diagram of Executive Operator Console Type 1 Coral Telecom Ltd 17 DX Plus User Manual This page is left blank intentionally Coral Telecom Ltd 18 DX Plus User Manual Prog Transfer Lcd Display lia Wait Lamp REREEE Sp Phone Dial Pad Handset 24 Flexible Keys Coil Cord Key Diagram of Cosmo KTS Coral Telecom Ltd 19 DX Plus User Manual This page is left blank intentionally Coral Telecom Ltd 20 DX Plus User Manual Chapter 2 Operator Features Operator key phone must be defined in operator ACD 9 All the extension users should call the operator by dialing the operator ACD access code default 9 Internal Call An extension user can make an internal call to any extension in the system by the following method NET Aion ow 2 Dialed the desired extension number or press Rind back tone the predefined key on key phone 9 Note In case of the called extension is busy use call back fa
97. ure desired extension users including operator can establish a conference just by dialing a code Any no of user can participate in this type of conference To enter into Conference room Coral Telecom Ltd 59 DX Plus User Manual Dial 3941 You will be entering into conference room Multiple party conferences from SLT or key phone You can establish a conference call which allows several users to carry on a multiparty conversation Maximum 64 parties are permitted in conference call The parties in a conference call can be either internal extensions or external parties Multi party conference can be established in a various combination like 8 party 8 no 16 party 4 no etc To Start a Conference Call T DOES o Lift the handset System Dial Tone Make internal or external call amp park it You will be free ES aig another internal or external call amp park Yoy will be free 1 2 3 4 5 You can make total 63 calls like this amp park all You will be free the calls Dial 83 to start the conference Multiple party conference is established 6 Press RLS key Conference will be terminated 4 Note Conference will get over when the initiator disconnects If a participant of the conference wants to leave he may hang up conference will not be disturbed Do not disturb An extension can set his extension in DND mode In this case none can call up a DND extension Only key phone users can
98. xtension that has the rights only for local dialing can dial maximum 11 digits after selecting the trunk An extension who has the local amp STD dialing rights can dial maximum 15 digits after selecting the trunk amp an extension who has the local STD amp ISD dialing rights can dial maximum 99 digits after selecting the trunk Coral Telecom Ltd 49 DX Plus User Manual Attending Incoming Calls An extension user can attend both incoming internal and external calls Once a call is ringing on your extension it will start ringing sep Aton AN Lift the handset Start Conversation Attending Queued Call This feature enables the extension user to handle more than one incoming call If extension user is busy with a call and a second trunk call comes in queue extension user will get the beep tone for queued call Extension user can pick up the queued call by either of the two ways given below To Pick up Queued call What Whathapjens ens Disconnect the current call by hanging up Sa Be Picked Mp Park the current call amp hang up You will be free Queued call will ring Lift amp answer the call You will get the queued call Note To park a call refer the feature Call Parking If a call is queue with a key phone follow the procedure Put the current call on hold by pressing HOLD EN key followed by RLS key BOUTS Ts EN You will get connected to the queued call You will get the queued ca
99. y department contact your system administrator Important The priority in which the calls can be picked up when an extension user dials 88 is as follows i Ringing trunk ii Ringing Ext iii Queued trunk line to an ext not operator To pick any ringing extension Step Action You Get 1 Lift the handset Dial tone 2 Dial 864 Ringing Extension No Connected to the calling party Auto call back on busy line If the called extension or trunk is found busy this feature automatically connects as soon as the called line is free To activate Call back on a busy line YouGet YouGet oe the extension number or the PSTN If called extension or trunk is busy selection code a laa get busy tone pa On getting busy tone dial 8 Confirmation tone tone Now as soon as busy extension or trunk gets free your key phone will start ringing After lifting your handset an extension on which auto callback was set will start ringing If auto call back is on PSTN trunk dial tone will be allotted to you on lifting the handset Coral Telecom Ltd 26 DX Plus User Manual Listening In This feature enables the operator to monitor any extension or trunk line without an audio warning to the monitored party Listening in can be activated while attempting to call a busy extension or trunk line To activate listen in on a busy extension or trunk line CI Yee 3
100. y this feature will work To put a number in auto redial Press HOLD followed by RDL key from key confirmation tone phone Note The number of tries which the system dials your number in auto redial mode and the time interval between two consecutive tries have to be defined in the system Programming You can put more than one number in auto redial mode Coral Telecom Ltd 35 DX Plus User Manual To cancel auto redial number in progress CA A E CA 1 Liftthe handset the handset Lift the handset SystemDialtone System Dial tone tone Dial the code for deleting the numbers ra stored for Auto Redial Auto Redial will be cancelled The auto redial gets cancelled automatically when the call matures Important DX Plus uses only those trunks for auto redial which are in trunk group 15 Forceful release of trunk or ext This feature can be used for disconnecting any trunk line or extension which is in conversation To forcefully release a line Dial 861 Extension number or trunk number Confirmation tone Press the RLS key Line gets released Alarm Operator can set the alarm for himself Operator KTS will ring at the set alarm time The display will also show the alarm indication along with the alarm time On lifting your hand set you will get hold on music The alarm will ring at your extension for a maximum duration of about 45 sec If your telephone is not lifted within this period t

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