Users` Manual
Contents
1. 3 If you are using the IP phone with a PC use an Ethernet cable to connect the LAN Copyright 2005 THOMSON All rights reserved Page 9 VoIP Business Phone Administrator Manual port of your PC to the PC port on the back of the IP phone using an Ethernet cable 4 If you will be using a headset plug the RJ9 headset connector into the headset jack port on the left side of the IP phone Remember to set the switch on the left side of the IP Phone to the headset to disable the handset and enable the headset Wall Mounting 1 Use the screws and wall plugs supplied as part of the wall mount kit contained in the pack Drill the wall and secure the mounting screws at the correct spacing please refer to the mounting holes on the back of the IP phone 2 Mount the base without handset onto the screw heads 3 Remove the Latch from the on hook handset position of the base see below 4 Reverse it and replace it in its slot 5 Connect the Handset to the base unit and hang it in the on hook position Take it out Right points on the wall are Reverse J i S TI Pai Place it back Figure 1 3 Mounting IP phone on the wall 1 4 Turning on the phone When the IP phone is turned on the system will boot up and the following information will be displayed on the LCD screen LCD Screen Description Booting When the system is initializing all the settings held in Flash l h ST2020 Vx y z eld in Fl2. ps at p Kong Au hate Antilles bom La 10 110 20 pz 120 besen 50 pase fo cas Se 12 MET DER 1 it Seek EC Gee 1 a ER Canada Eastern United Arab Emirates nto ST Kingdom sea it bk anh Canada Eee P gees emm 5 0 JUSA Central E Cape Verde Verde An eh 1 410 Palau an Wei Eastern one Republic Cayman Islands USA Mountain Central African a EE us ota p New Guinea o Pacific aa a Chad ChadRep 1 PTE mmm 9 0 490 Paraguay An USA USAAlaska ordan 2 0 Chile 4 0 Peru K China 8 0 Philippines 5 0 Christmas Is Colombia Kenya venezuela ES eege 60 be zap 90 ker 30 keen Lan Page 50 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual GMT GMT Coury GMT Country Wallis And Futuna Kyrgyzstan 5 0 jReunion Island 4 0 lislands 12 0 20 next column Dominican Republic 4 0 Zimbabwe 2 0 n The END Copyright 2005 THOMSON All rights reserved Page 51 e VoIP Business Phone Administrator Manual The specifications and information regarding the Products in this document are subject to change without prior notice DC 931022R3 2020ST A 02 05 2005 gene d K yet A A THOMSON BRAND Page 52 Copyright O 2005 THOMSON All rights reserved
3. Page 17 VoIP Business Phone Administrator Manual Adjust the Volume during A Call When an incoming call is received the user may adjust the ringer volume by pressing the vol or vol keys to decrease or increase the volume of the handset headset or speakerphone if you are in group listening mode When you press the adjusting volume keys the corresponding LCD screen message is as follows LCD Screen Description of Action Volume 5 When an incoming call is received press vol to decrease the ringer volume vol to increase the ringer volume When a call is in progress you also may directly press the vol or vol keys to decrease or increase the volume of handset headset or speakerphone Once you have pressed the volume adjustable keys the corresponding LCD screen message is as follows LCD Screen Description of Action Volume 3 Pick up the call by Handset or Speakerphone During the conversation press vol to decrease the voice volume vol to increase the voice volume 2 4 Speed Dialing a Call mi m2 m3 m m5 The following keys are used ml m2 m3 m m5 SPKR Speed Dial Before using Speed dial please refer to Chapter 3 or Chapter 4 which explain how to enter your speed dial numbers These are mapped to the m1 to m5 keys After hooking off or pressing SPKR key pressing any of the m1 to m5 keys dials the stored number immediately During conversation or in idle mode
4. Press first vol key twice then press 3 times the 6 key Notes If you want to enter a character before the first slash press the corresponding key as many times as indicated in the column If you want to enter a character between two slash press ONCE the vol key then press the corresponding key as many times as indicated in the column If you want to enter a character after the second slash press TWICE the vol key then press the corresponding key as many times as indicated in the column Copyright 2005 THOMSON All rights reserved Page 13 VoIP Business Phone Administrator Manual 1 7 Description of Function Keys menu Press this key to enter LCD screen Menu mode Press C key to exit For Web interface management press this key first and then select Config option When the phone enters Config mode you can then access its Web page for configuration or upgrades Soft keys vol vol and OK There are 3 soft keys each associated by vertical lines to the LCD screen These soft keys are used to select the corresponding item displayed Press the key corresponding to Next to display the next group of selectable options if any vol vol These 2 keys are used to adjust speakerphone or handset volume In configuration mode vol key can be used to control the cursor and vol key can be used to toggle between uppercase lowercase letters and numbers OK This key
5. Page 24 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual User Menu User User Pswd Back Phonebook Press the corresponding soft keys User to set the user name Pswd to set the user password Back to return to the upper page C to go back to the upper page When the IP phone is in Config mode you may press the phonebook key to enter in phonebook Ready for Config Editing name Editing number Description For User Action Press the phonebook key to enter the phonebook Choose the entry you want to edit Press the menu key to enter the editing mode C to go back to the upper page Enter the name of your entry and press the OK key to confirm the settings C to go back to the upper page Enter the number of your entry and press OK to confirm the settings C to go back to the upper page After phone speed dial and phonebook configuration you may use reboot to save changes and restart the IP phone Reboot in Config Mode Description For User Action Press the corresponding soft keys Yes to save the changed settings and reboot the IP phone No to go back to the upper page C to go back to the upper page Copyright 2005 THOMSON All rights reserved Page 25 VoIP Business Phone Administrator Manual Chapter 4 Configuration via Web Interface 4 1 Configuration via Web Interface The web interfa
6. When you press the MSG key the phone will place a call to the voice message system Once you are connected to the voice mail system you can retrieve your mails Once the process is completed you may hang up the phone Copyright 2005 THOMSON All rights reserved Page 21 E VoIP Business Phone Administrator Manual Chapter 3 Configuration through LCD 3 1 Configuration through LCD Menus The LCD screen features a two line display of 16 characters for configuring the IP phone The following description explains how to operate and configure the IP phone using the LCD menu 3 2 Call Mode and Config Mode Call Mode to allow the user to make and take calls Look at phonebook Redial a call Speed Dial a call and call to Voice mail Config Mode to allow the customization of the phone settings using the LCD screen or Web interface Remark LCD screen function is available in both Call Mode and Config Mode But if you want to change settings of phone you must enter into the Config Mode 321 Call Mode Menu Once the IP phone is up and running press the menu key to display the following Call Mode Menu Description For User Action Press the corresponding soft keys to select e Info to display IP Phone information e Config to enter Config mode e C to return to the idle state Info Press the corresponding soft keys to select IP Status Vers e IP to display the phone IP address e Status to check wheth
7. 2005 THOMSON All rights reserved Page 31 E VoIP Business Phone Administrator Manual Phone This page allows you adjust phone settings such as time zone volume and voice messages features Webconf Phone Microsoft Internet Explorer File Edit View Favorites Tools Help ae Q ack QJ EN ai CO Search P Favorites E Gk GC EA y kel 3 Address http 1 10 0 0 147 phone html v EI cn Links gt THOMSON Admin Network SIP Media Phone Speeddial Advanced Info Upgrade On this page you can select the time zone day light saving Phone configuration country tone and set volume level and call forwarding settings and voice mail ofthe SIP device as you want Time zone GMT 01 00 Y Daylight saving No Country tone Germany Speaker out volume volume Level 3 se Handset out volume Volume Level 3 ze Handset input volume Volume Level 4 ei Call forward type Disable v Call forward URI Voicemail URI Save Cancel K E http 10 0 0 147 phone html Internet start E AN E GN Document Microsof D I 3 Webconf Phone Mi FR lt 15 49 Table 4 6 Phone setup page O Time zone sets the time zone default setting gt GMT 01 00 O Daylight Saving selects whether or not to use daylight saving time changes default setting gt NO O Country tone selects the country tone O Speaker out
8. Caller ID display Audio extension connection Integrated headset RJ9 port Multiple power options power over Ethernet PoE 802 3af and external power supply adaptor VoIP Standard SIP V2 RFC 3261 Web browser interface for configuration and firmware upgrade VV vv Remark This administrator guide is based on firmware 2 0 4 15 you can download the latest release of administrator guide on www speedtouchpartner com 1 1 Pack Contents IP phone base unit Handset with a coiled cord Power adaptor 3 Memory key Stickers Wall mounting kit User Manual DARAN Copyright 2005 THOMSON All rights reserved Page 5 E VoIP Business Phone Administrator Manual 1 2 General Product Overview Figure 1 1 shows the IP phone from above Please refer to table 1 1 for the name of each numbered feature and a brief description of its function 24 25 ES THOMSON 15 Figure 1 1 Phone panel Page 6 Copyright O 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Definition of functional keys Description a Base The base unit is the main body of the IP Phone Handset 1 3 For making receiving calls or retrieving voice messages 3 LCD Screen The LCD Screen displays phone settings phone numbers call status etc Menu key Press to enter the Menu mode to visualize menu configuration options 5 Y Press to vol Select validate on screen items Decrease volume Del
9. Phone Administrator Manual Enable VAD y y X disable if GMT 12 00 Time Zone GMT 01 00 12 00 e LA AAA fear v x a 3 as E REES E A IE o HE RE Tu sees sine RER RER RER ES vx ef 6 rine a Jitter buffer type y y X Sequential l Fixed Sequential Adaptive irse 2 a A a2 Enable or Enable or VLAN 802 cee H Disable Disable ws MC EC EE Page 46 Copyright 2005 THOMSON All rights reserved ale le e 2 X X X x fa le lt L gt lt H aya x lt Xx es Ke VoIP Business Phone Administrator Manual e MAC address RO X X 6 Legends V Configurable X Not configurable RO Read Only Copyright 2005 THOMSON All rights reserved Page 47 D VoIP Business Phone Administrator Manual Appendix B FAQ 1 What is the difference between warehouse APS and enterprise APS Answer Warehouse APS requires less user intervention since the process is automated from beginning to end However ISPs wishing to release phones directly to customers using Enterprise APS will have to set those phones up individually Enterprise APS uses the MAC TXT file format to enable APS servers to configure each phone to its rightful owner 2 How do I access the web interface Answer The web interface is normally disabled in call mode normal operation To access the web interface users and administrators must first switch from call mode t
10. by simply specifying the IP range of the intended IP phones For example to upgrade 3 phones with IP address of 192 168 10 101 192 168 10 104 and 192 168 10 108 the administrator will need to select an IP range in figure 6 1 For TOOLS to function the IP range and the PC running TOOLS must be within the same subnet ge Icon for the ST2020 TOOLS 72020 tools From 147 768 To 192 168 Specify the IP range of all the targeted IP phones to be upgraded Figure 6 1 ST2020 TOOLS IP range selection The administrators are given 2 options with this program e Shift switch the phone from normal call mode to config mode e Upgrade Initiates APS on the phones Copyright 2005 THOMSON All rights reserved Page 43 VoIP Business Phone Administrator Manual Appendix A Configuration files examples P st2020_cfg Notepad File Edit Format View Help contig_ver w2 0 4 Pirmware_wer RA3 s1p_server 102 168 2 17 outboundpr Oz usertd 0800 authenticateld 0800 password 0800 display name 0800 registration_expiration 120 aps_server 192 166 5 120 s1lence_suppress1ion n0 codec _ voice_frames_per_tx 30 jitterbubter_delay 80 codecl pcmu B000 Jitterbutfer_type sequential A Generic ST2020_cfg txt file example 0003c94e2717 Notepad Sel File Edit Format View Help contig_ver w2 0 4 Firmware_wver R3 sip_server 192 168 2 17 outboundproaxy useridd 0800 authenticateid 0801 password 0801 disp
11. this function is invalid The corresponding LCD screen message is as follows LED status LCD Screen Description When pressing a mn key the phone places a call with the memorized number Page 18 Copyright O 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual 2 5 Redialing the Last Dialed Number R The following keys are used E REDIAL SPKR Redial In idle mode if there is a last dialed number in memory when you hook off or press the SPKR key first and then press the REDIAL key this number will be dialed immediately During conversation or in idle mode this function is invalid For the LCD message please refer to the following description LCD Screen Description alin Press the REDIAL key to make an 2ming immediate call to the last dialed numb immediate call to the last dialed number XXXX 2 6 Phonebook The following key is used PHONEBOOK Press PHONEBOOK key to enter phonebook Description Press the vol and vol keys to navigate the 1 to 20 phone numbers saved in the phone book C to return to previous status Remark You can edit the phonebook through LCD Menu but you can not do it through the Web Copyright 2005 THOMSON All rights reserved Page 19 VoIP Business Phone Administrator Manual 2 7 Muting a Call ls The following key 1s used MUTE MUTE Re MUTE a Call During a call you can press th
12. volume sets the speaker output volume default setting gt Volume Level 3 O Handset out volume sets the handset output volume default setting gt Volume Level 3 O Handset input volume sets the Handset volume levels default setting gt Volume Level 4 e Call forward type sets the call forward type O Call forward URL sets the call forward URL O Voicemail URL sets the Voice mail SIP number default setting gt empty O Save saves the new settings entered into this page O Cancel cancels all changes made to settings in this page Page 32 Copyright O 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Speed Dial On this page you can configure the Speed dial numbers of this SIP device 3 Webconf Speeddial Microsoft Internet Explorer File Edit View Favorites Tools Help ae Back K x a A a Search 5 Favorites Es B d s z LJ CH 3 Address http 10 0 0 147 speeddial html v Eco Link gt LG THOMSON h Speeddial configuration GEN page you can configure the Speeddial settings of the SIP Speeddial number 1 1001 Speeddial number 2 1002 Speeddial number 3 1003 Speeddial number 4 1004 Speeddial number 5 1005 Save Cancel sy http 10 0 0 147 speeddial html Internet NS G GR Documenti Microsof e Webconf Speeddial FR EI 15 49 Table 4 7 Speed dial set up page Speeddial number 1
13. CER 27 Chapter 5 AUto PrOVISIONINS system cesscsscscsesssccccccanssssvsssceecscenensesessecceeoonsnsssesossacseonsnsevesse 37 5 1 WAREHOUSE CUSTOMIZATION PROVISIONING BCENARIO 37 5 2 ENTERPRISE AUTO PROVISIONING SCENARIO 39 5 3 APS TROUBLESHOOTING esses ssesesescdichevcsisusicacdinevoaccvelenessdculvecssoendcondsuevonceisenesesealedcateonnce 42 Chapter 6 The remote control and monitoring tool eeesccsssssceceococsssscccecocosssssceeesssssss 43 O vcs ioctcivaacreascesseecaccaussacterevedau E 44 as AA sane seen ecescas vans eeune R E ans seubeceocesutuuesesteces aan 48 Page 4 Copyright O 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Chapter 1 Introduction The SpeedTouch 2020 is a VoIP phone that is SIP compliant and can be used with any SIP compliant PBX Softswitch or IP Centrex solutions of the market It addresses the need for a cost effective IP solution helping VoIP to be a viable attractive option for small or large offices environment It can be powered over the Ethernet cable that delivers the data packets eliminating the need for a separate Ethernet link and dedicated AC power outlet The SpeedTouch 2020 includes the main following features gt 2 line LCD display gt Connectivity Integrated 2 port 10 100 Ethernet switch gt Phone services e Multiline Call Forward Call Transfer attended Call Hold Redial Group listening Message Waiting Indicator Speedial Phonebook e
14. IP phone must be installed at least 1 meter from radio frequency equipment such as TVs radios hi fi or video equipment which radiate electromagnetic fields The IP Phone must be powered using the power adaptor provided with the package If you do use an alternative power adaptor it must comply with the following standards EN60950 CE mark U L Output 5VDC 600mA Input 100V 60Hz to 230V 50Hz Any damage caused to the IP Phone as a result of using unsupported power adaptors will not be covered by the manufacturer s warranty Do not connect the LAN PC ports to any network other than an Ethernet network Do not work on the system or connect or disconnect cables during lightning storms Before working on any system fitted with an ON OFF switch turn OFF the power and unplug the power cord No repair can by performed by the customer if you experience trouble with this equipment Please contact your administrator for repair or warranty information Thomson disclaims all responsibility in the event of use that does not comply with the present instructions Product disposal warning Ultimate disposal of this product should be disposed of in accordance with applicable national laws and regulations Copyright 2005 THOMSON All rights reserved Page 3 E VoIP Business Phone Administrator Manual Contents Chapter i Jeton ee ee 5 1 1 NANA A A needa ern rea 5 1 2 GENERAL PRODUCT OVERVIEW o oooooncnccnoncnnononocnonoononoonono
15. OOB THOMSON ST2020 VolP Business Phone UUU E Administrator Manual VoIP Business Phone Administrator Manual European Community Declaration of Conformity This equipment complies with the requirements relating to electromagnetic compatibility EN55022 Class B for ITE and EN55024 This meets the essential protection requirements of the European Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility Thomson Telecom declares that this ST 2020 IP Phone is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC You can download the declaration of conformity on Www speedtouchpartner com The CE logo involves the conformity of the product with the essential requirements of implemented directives Northern America Federal Communications Commission FCC Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual may cause interference to radio communications This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Subpart J of Part 15 of FCC rules which are designed to provide reasonable protection against radio interference when operated in a commercial environment Operation of this equipment in a residential area 1s likely to cause interference in which
16. OU 0 cr o ct S D gt 5 v je D v 15 Zi ee zZz gt gt Ce y O o 5 gt o ER 3 Ki gt lt lt Nn WN er er x x o o v D un D 2 UN ct rer y 10 i 10 0 5 0 4 0 3 0 3 0 10 0_MaliRepubic 55 1 0 3 0 4 0 4 0 410 0 French Polynesia Austria Gambia Es O French Antilles 10 0 Martinique Es O Marshall Islands 4120 kt Maarteen St Pierre Miquelon i 00 fiaa 20 Madagascar 30 keep ILO wn a bow Africa 20 3 Es O Bahamas 50 Georgia 40 Mauritius e0 thomas Bahrain 30 emay 10 Mayote 30 st Vincent l Bangladesh 60 enana 00 MexicoCental 20 0 20 Barbados 1 40 rei 1 10 Mercorast 50 Suriname 13 Belarus 20 Belgium 10 Belize 60 frenada 40 Monaco 1 10 fwie and 10 Benin 20 Y next page i i N lt T 2 o as D D ER 5 m o un cr LA D O O Copyright 02005 THOMSON All rights reserved Page 49 VoIP Business Phone Administrator Manual Country ot Canty ot Canty o Cary or Bermuda 40 Guam 100 Morocco 1 00 Bhutan 60 Guatemala 6 0 Mozambique 20 Taiwan 80 polvia 40 Guinea Bissau 00 Wyanmar 65 be 60 Bosnia Herzegovina 1 0 Guinea anzania 3 0 Brazil West ae Tag Tonga Islands Brazil East EC zm 0 Wepl 455 onga Islands 13 0 British Virgin Islands Le Netherlands rinidad and Tobago
17. admin settings e Home to return to the home page e C to return to the previous page Remark When editing address string press Vol to switch between lowercase uppercase and number input Once all configurations are finalized reboot the IP phone Acct Menu Acct Press Authu Authp Home e Authu to set the SIP authentication user e Authp to set the SIP authentication password e Home to return to the home page e C to return to the previous page SIP Proxy Press 192 168 10 99 Alphanumeric keys and to edit SIP proxy IP address e OK to confirm the setting e C to return to the previous page SIP Auth user Press o 1003 Alphanumeric keys to edit the authentication user name e OK to confirm the setting e C to return to the previous page SIP Auth Pwd Press NN 0000 Alphanumeric keys to edit the authentication password e OK to confirm the setting e C to return to the previous page Copyright 2005 THOMSON All rights reserved Page 23 E VoIP Business Phone Administrator Manual Phone Menu Phone Volume CE wd Home Volume SPK o HS o HS in Call Forward Type URL Back C FWD Type lt Disable gt C FWD URL Speed dial Menu Speeddial Num1 Num2 Next Speeddial Num3 Num4 Next Speeddial Num Home Speed Number 237 Press the corresponding soft keys to select e Volume to set handset and speaker volume e CFwd to
18. ain the files specified in DHCP server options Ensure that the IP phones are in DHCP mode the default setting is DHCP enabled Page 38 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual For the customization in warehouse the error information is available on LCD LED This information can be use for troubleshooting TFTP Error Error message 1s shown on LCD 5 2 Enterprise auto provisioning scenario The enterprise APS system introduces a new feature that provides individual IP phones with their private configuration file phone number display name password etc These files are named after their MAC address For example the file corresponding to an IP phone with the MAC address 00 03 46 00 07 89 will have the following filename 000346000789 txt Remark The firmware version value is not required by the DHCP server since it is not used in enterprise APS Firmware version 2 0 4 x e g 2 0 4 12 2 0 4 13 etc Must be the same as the name specified in option 133 of step 1 INTERNET l nternet Gateway Monitor APS Server SI P Server DHCP Server TFTP Server New firmware Configuration file Phone B Phone A Si J Figure 7 2 Enterprise APS STEP 1 Run a DHCP server application and configure your server with the following parameters Option 66 APS server IP address 192 168 5 120 Option 132 firmware filename eg ST2020_fw bi
19. also forms part of the soft key array Press this key to enter editing mode or confirm settings in the current page C Press this key to cancel current setting s and return to the previous page without making changes Speed Dial buttons m1 m2 m3 m4 and m5 These buttons are used as Speed dial keys to memorize phone numbers or telephony services access numbers REDIAL Press this key to redial the last number dialed TRANSF Press this key to complete a transfer between two phones SPKR Press this key to enable or disable the Speakerphone function MUTE Press this key to mute the phone When muted the Mute LED will start blinking in green When mute is cancelled the Mute LED will go off HOLD Page 14 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Press this key to put the current call on hold When a call is held the HOLDING message is displayed on the LCD screen Press the key again to retrieve the call This key is also used to switch between simultaneous calls broker call MULTILINE Press this key to switch directly between two lines MSG Press this key to access to the Voice Mail System PBOOK Press this key to enter the Phone book Copyright 2005 THOMSON All rights reserved Page 15 VoIP Business Phone Administrator Manual Chapter 2 Phone Services 2 1 Placing a Call The following keys are used Phone
20. ash memory are loaded and the firmware version number is displayed where Vx y z is the current version number TEL 1001 When the booting has been successful the LCD screen displays the phone number and Mon May 10 08 24 ie SS P Register Failed Ses es see dd WW Request Timeout the booting falls after contacting the server 1 5 LCD Display Page 10 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual The Figure 1 4 illustrates the IP phone LCD Display This display offers 2 lines of 16 characters each All call status line status and configuration information is displayed here In configuration mode three content sensitive soft keys shown below are used to select the options displayed on the LCD screen Figure 1 4 IP Phone LCD Display When the registration of IP phone is successful the following message will be displayed LED Status LCD Screen Description of Action All LEDs will go TEL 1006 The LCD screen will display the phone OFF Sep 21 TUE 10 24 number ex 1006 time amp date 1 6 Keypad Input Conventions Figure 1 5 illustrates the Keypad used for dialing and input editing In editing mode user may Copyright 2005 THOMSON All rights reserved Page 11 VoIP Business Phone Administrator Manual input either numbers or A to Z characters using the main keypad Press the vol key to toggle between upper lowercase letters and numbers For displaying spe
21. case the user at his own expense will be required to take whatever measures are necessary to correct the interface Copyright Notice amp Trademarks Thomson 2005 All rights reserved Thomson Telecom reserves the right to alter material or technical specification of 1ts products without prior notice Speed Touch and Thomson are registered trademarks Various elements including but not limited to trademarks service marks designs logos and copyrighted material shown on this Administrator Guide are protected by intellectual property or other rights Page 2 Copyright O 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Vv WARNING 10 11 12 13 Read these installation instructions carefully before connecting the IP phone to its power source Equally incorrect reassembly could cause electric shock on re use of the appliance Do not expose the IP Phone to Fire direct sunlight or excessive heat Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water Do not install the IP phone in an environment likely to present a THREAT OF IMPACT You may clean the IP phone using a fine damp cloth Never use solvents such as trichloroethylene or acetone which may damage the phone s plastic surface and LCD screen Never spray the phone with any cleaning product whatsoever The IP phone is designed to work in temperatures from 0 C to 45 C The
22. ce is available only when the phone is in config mode To enter config mode select menu gt Config and wait for the following LCD display Ready for Config 10 0 0 147 Alternatively you can hold down the menu button as you power off power on the phone and you will directly start in Config mode Or hold down menu button while you power on if the phone was off To access the web interface you must open an http web browser and enter the IP phone s IP address For example http 10 0 0 147 Once the Enter key has been pressed the browser will ask for a user name and password E http 10 0 0 147 Microsoft Internet Explorer Back amp EN a A ES Search p Favorites E2 Sch Ge E y Ly E 3 Address 4 http 10 0 0 147 401 Authorization Required Connect to 10 0 0 147 IP Phone User name amp Password C Remember my password Opening page http 10 0 0 147 i start E y A SR E G ai admin guide ST2020 3 http 10 0 0 147 internet Table 4 1 Connection page Enter Username amp password User name administrator Password 784518 Page 26 Copyright O 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual 4 2 Options available via IP Phone Web Interface Admin This page allows you to change the password reboot the SIP device and reset all settings to their factory defaults If you have changed any settings you must reboot the SIP de
23. cial characters press repeatedly the 1 key Backspace Upper Lowercase amp 1 in edit mode 1 1 1 Special or edit mode 1 1 2 IP address Figure1 5 IP Phone Numeric keypad Use the vol and vol keys to move the cursor To delete characters please use vol Press the OK key to confirm Pressing the key will display on the LCD screen the character required when entering URLs or IP addresses Notes The character entered in the cells before the first slash are written without pressing the vol key The character entered in the cells after the first slash are written by pressing first ONCE the vol key The character entered in the cells after the second slash are written by pressing first TWICE the vol key key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x Page 12 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual 1 0 0 1 1 1 space _ 1 2 a A 2 b ecn 3 d D 3 e E 3 1 F 14 4 SGA MAE k K 5 ULI 6 mwewe 7 DEI q Q 7r R 7 s S 7 8 0T 8 wuss 9 w W 9 x X 9 y W 9 zizo O 0 0 2 0 0 01 0 0 0 0 0 Table 1 2 Character input table Examples How to enter 1 Press 3 times the 4 key How to enter N Press first the vol key then press twice the 6 key How to enter 6
24. ddress range subnet mask gateway address etc STEP 2 Run your TFTP server software and select the folder containing the upgrade files The files should be named as follows Firmware binary file ST2020_fw bin Must be the same as the name specified in option 132 of step 1 Config filename ST2020_cfg txt Must be the same as the name specified in option 134 of step 1 STEP 3 Connect the IP phones to the network and then power up The individual phones will upgrade themselves automatically from the APS system and the LCD screen will display the Configure 99 Please wait message followed by Customizing Once the process is complete the LCD screen will display custom OK and Green hold LED is ON Then warehouse worker could disconnect the IP phone and put it in the box If there is an error during customization the Red LED will be ON and an error message e g Wrong FW Wrong cfg TFTP Error will be displayed on the LCD screens Please refer to the APS Troubleshooting for a more detailed error messages When the error 1s fixed the customization can be triggered again by power reboot IP phone STEP 4 If the customization process fails the DHCP server setup network connections or TFTP server setup depending on the error message displayed should be checked Remarks If the triggering flag is not thomson_customization the process will fail The current TFTP folder must cont
25. dministrators should check any error message displayed on the LCD screen of the phone e Null APS the option 66 is missing e Wrong FW the firmware filename is not as expected e g DHCP option 132 is not setup properly e Wrong FW version option 133 is not as expected e g NULL e Wrong cfg the generic configuration filename is not as expected e g DHCP option 134 is not setup properly e Wrong files the firmware and configuration filenames are not as expected e TFTP Error the IP phone cannot contact the TFTP server or the TFTP server has crashed or the network connection 1s down If the download has started the phone will lock The TFTP process will resume when the IP phone is powered up again e g If TFTP is down IP phone cannot reach the TFTP server So the TFTP error message is displayed on LCD e Corrupted FW the chosen firmware file is invalid or corrupt e Upgrade Error unknown upgrade process error There is no specific message on the monitoring tool running on the PC Page 42 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Chapter 6 The remote control and monitoring tool The ST2020 monitoring tool needs a login and a password LOGIN admin Password ST2020 With TOOLS for Thomson ST2020 administrators are able to initiate the APS process or switching the phones from normal call mode to Config mode
26. dset During call Mode Mode Handset Ringing cadence on During call only 1f incoming call group listening 1s Group listening in active active cadence 26 MUTE is MUTE on off 27 Ready Booting During Firmware Slow blinking booting during DHCP process Fast blinking during SIP registration Running mode after rebooting Slow blinking when IP connection 1s down Fast blinking when SIP connection 1s down Page 8 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual N 1 3 Installation Before installation please complete the following checklist Handset Connection Connect the handset to the main base unit using the coiled cord Figure 1 2 Connect the handset to the IP phone base unit Cable Connections A number of ports are provided on the rear and left side panels of the IP phone see following figures AAS Power PC WAN LAN switch Power Adaptor Outlet Headset Set to L H position Figure 1 3 IP Phone rear and the left side panel connections 1 Use an Ethernet CAT 5 cable to connect the LAN port to an Internet equipment In PoE Power over Ethernet office environment the IP phone can be powered from a power switch via an Ethernet cable in which case the external power adaptor 1s not needed 2 If the switch is not PoE switch plug the power adaptor cord into the DC jack socket at the back of the IP phone then plug the wall pack into a wall outlet
27. e MUTE key to prevent the calling party from hearing what you or someone else in the room is saying To disable this function press the MUTE key again The corresponding LCD screen messages are as follows LCD Screen Description Microphone Mute When pressing the MUTE key on the phone the voice Active is muted and not to sent to the party Active message is displayed on the screen for one second The mute LED is on Microphone Mute When the MUTE key is pressed again the voice is Inactive recovered Inactive message is shown on the screen for one second The mute LED 1s off 2 8 Holding a Call or Handling Multi lines The following keys are used HOLD MULTILINE Hold a Call Switch between 2 lines While in a call you can press the HOLD key to put the current call on hold a To return to the call press the HOLD key again Description Dialing HOLD Press the HOLD key during a call and the LCD screen will display Hold Press the HOLD key again and the phone will retrieve the first call b Place a second call During the call if you want to switch between Call 1 and Call 2 use the Multiline key During a call with 2 lines Call 1 in hold and Call 2 in communication if Call 2 off hook press the Multiline key to retrieve Call 1 Page 20 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual 2 9 Forwarding a Call OK Y Y
28. e Internet but please ensure that any software you download is able to support all features required for APS application DHCP server must support options 66 132 133 134 and 135 This administrator guide explains how to set up an APS in two recommended scenarios configuration scenario for warehouses configuration scenario for entreprises 5 1 Warehouse Customization Provisioning Scenario This APS system is designed to address bulk IP phone customization needed in a warehouse environment Its purpose is to provide a fast and easy way for warehouse staff to customize IP phones The network overview is described below Remark the APS the monitoring PC and the IP phones must be part of the same subnet for customization APS to function APS Server SIP Server DHCP Server TFTP Server New firmware Switch Monitor PC a Configuration file tools Phone B x Phone A Figure 5 1 Warehouse APS System Copyright 2005 THOMSON All rights reserved Page 37 E VoIP Business Phone Administrator Manual STEP 1 Run a DHCP server application and configure your server with the following parameters Option 66 IP address of the DHCP and TFTP server e g 192 168 5 120 Option 132 firmware filename e g ST2020_fw bin Option 133 firmware version e g 2 0 4 14 Option 134 config filename e g ST2020_cfg txt Option 135 customization Other basic configurations including IP a
29. er the phone registered successfully Vers to display the firmware version C to go back to the upper state 32 2 Configuration Menu Selecting the Config option takes the user to configuration mode LCD Screen Description For User Action Config mode The LCD screen will display this message when the system switches to config mode Do not operate any other functions while this message is being displayed Ready for Config Having successfully entered Config mode the Phone IP 10 0 0 147 address is displayed Page 22 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual 3 3 Detailed LCD Menu Settings In Config Mode press the menu key to configure the IP phone or press the phonebook key to configure his phonebook Main Menu in Config Mode LCD Screen Description For User Action Menu Press the corresponding soft keys to select Acct Phone Next Acct to set the SIP account settings of the IP phone e Phone to set the phone settings volume call forward e Next to go to the next page e C to return to the previous page Menu Press the corresponding soft keys to select Speed User Next Speed to set the Speed dial numbers e User to set the user settings and password e Next to go to the next page e C to return to the previous page Menu Press the corresponding soft keys to select Boot Admin Homel Boot to reboot the phone e Admin to set
30. ete characters OK Press to Y Select validate on screen items Enter Confirm control key I Press to vol Select validate on screen items Increase volume Control upper lowercase of characters Press to quit from the current page and go back to the C previous page without changing any settings Speed dial sticker Attach the Speed dial sticker here 0 14 m1 to m5 These memory keys are used as Speed dial keys 1 to Memory keys 5 pd 5 Enter names phonebook speed dial DN keck J MUTE key Press to mute un mute the current call SPKR key Press to enable disable the group listening feature To hook off in the idle mode TRANSF key Press to transfer attended transfer a call REDIAL key Press to redial the last number dialed HOLD key Press to put the current call on hold MULTILINE key Press to switch directly between 2 9 kel QO kel Wal H 9 lines one line is kept on hold MSG key Message Retrieval key to access to the Voice Mail System PBOOK key Press to enter the Phone book Table 1 1 Definition of functional keys 2 N N N N N La Copyright 2005 THOMSON All rights reserved Page 7 VoIP Business Phone Administrator Manual Description of LED status Part LED Color No new N A message Flashes slowly to indicate new voice message received 25 Default Mode Headset Headset Han
31. ge the settings Copyright 2005 THOMSON All rights reserved Page 35 VoIP Business Phone Administrator Manual Upgrade Warning Uploading a new firmware image will overwrite the existing firmware e Webconf Upload Microsoft Internet Explorer Kef File Edit View Favorites Tools Help Back gt EN a A ES Search 5 7 Favorites 4 2B da z keng er 3 http 10 0 0 147 upload html v Address EI Go Links 7 A THOMSON On this page you can upload a new firmware image to the device Upgrade firmware Warning Uploading a new firmware image will overwrite the existing firmware File to upload l S Internet nn 9d G GN Document Microsof e Webconf Upload M FR EI 15 50 Table 4 10 Firmware upload page File to upload choose a firmware file with bin extension to upload to the IP phone After reboot the old firmware will be replaced by the new version leaving configuration settings unchanged Page 36 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Chapter 5 Auto Provisioning system A fully automatic provisioning system is absolutely essential for any large scale deployment IP phone auto provisioning is achieved using two well known protocols DHCP Dynamic Host Connection Protocol TFTP Trivial File Transfer Protocol CAUTION DHCP and TFTP servers software are freely available over th
32. ght 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Media On this page you can adjust the media setting of the SIP device 3 Webconf Media Microsoft Internet Explorer File Edit View Favorites Tools Help ae Q tax QJ EN aA f Search P Favorites E2 2 ds EA a 3 Address http 10 0 0 147 media html a A gt e Ke D n gt THOMSON Admin Network SIP Media Phone Speeddial Advanced Info I Upgrade v Go Links 7 On this page you can adjust the media settings of the SIP Media configuration downed Preferred codec G711 Alaw Y Min RTP TX packet time ms 20 Jitter buffer type Sequential Jitter buffer depth ms 90 Enable VAD CNG disable enable Save Cancel http 10 0 0 147 media html Internet GR Documenti Microsof Y Webconf Media Mi FR O 15 48 Table 4 5 Media setup page Preferred codec selects the preferred type of audio codec O Min RTP TX packet time ms the minimum time of the length of audio in the packet o Jitter buffer type selects the jitter buffer type from 3 kinds Fixed Sequential Adaptive o Jitter buffer delay in milliseconds displays the Jitter buffer delay Oo Enable VAD CNG selects to use VAD CNG or not Save saves the new settings in this page O Cancel cancels all changes made in this page Copyright
33. he upgrade button to start the APS process 9 The LCD screen will display the Configure Please wait message followed by Upgrading During this period the IP phones are getting data from the APS server to perform the upgrade Page 40 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual 8 IP phone TFTP Server Upgrade REQUEST Upgrade ACK TFTP GET FW Download FW TFTP GET generic config file Download generic config file TFTP GET specific config file Download specific config file Save config Update display and LED if necessary Auto provisioning phone can reboot Figure 7 3 APS mechanism Once the upgrade process is completed the phones will reboot automatically and return to normal operation mode with their new settings otherwise the RED SYS LED will be on with the following error message displayed e g Wrong FW Wrong cfg TFTP Error etc on the phone TFTP Error Error message is shown on LCD STEP 4 If the APS upgrade process fails check the DHCP server setup network connections and TFTP server setup depending on the error message displayed Refer to section 5 3 for a more detailed explanation of the error messages Copyright 2005 THOMSON All rights reserved Page 41 E VoIP Business Phone Administrator Manual 5 3 APS Troubleshooting Check that the DHCP and TFTP servers are correctly set up If the upload fails a
34. lay name 0801 registration_expiration 1 0 aps_server 1 2 168 5 1206 s1lence_suppress1ion n0 codecl_vo1ce_frames_per_tx 30 Jitterbutfer_delay 80 codecl pcmu 8o000 Jitterbutfer_type sequential A MAC txt file example The MAC txt file is used only in enterprise APS mode The phone will first request the generic configuration file followed by the MAC txt file from the APS server Assuming that the MAC Get exists on the APS server the phone will then replace the settings contained in the generic configuration file with those in the MAC txt file Page 44 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual ST220 Configuration Table LCD Factory Range of Items Setting Length Attributes Admin Settings Network Settings DHCP or DHCP N DHCP Static DEER EE mee w ET prin sas A fr res peana A vo RRE se AA rr rre CCOO TO PO IO ECT s ee SIP registrar Domain name y y A 10 0 0 138 32 IP number or domain name SIP outbound proxy server y y A 10 0 0 138 32 IP number or domain name lt lt 2 2 lt L lt lt 2 2 lt SC Ee EES e EES RER ESCH REES swe Px ate ane me MIC CI E E a Jr Jr Jr we je Alphanumeric 15 65535 Register interval 3600 Media settings Fixed sequential Jitter buffer E Sequential Adaptive Copyright 2005 THOMSON All rights reserved Page 45 VoIP Business
35. ministrator Manual Network This page allows you to configure the IP address used by the SIP device The IP address setting for static mode is shown below In DHCP mode these settings may be overridden by a DHCP server on your network 3 Webconf Network Microsoft Internet Explorer File Edit View Favorites Tools Help ae Q sax is sl a A A Search 5 2 Favorites ES LI E EA LJ Dp 3 Address 42 http 10 0 0 147 network html wl Eco Links gt THOMSON On this page you can configure the IP address used by the SIP device For static mode the IP address setting are given below For DHCP mode these settings may be overridden by a DHCP server on your network Network configuration IP address configuration Static DHCP IP address Subnet mask Gateway DNS server 211 157 97 2 NTP server 1207 46 130 100 Save Cancel sy http 10 0 0 147 metwork html S Internet 5 Start E na UA Y Documenti Microsof Z Webconf Network Table 4 3 Network setup page o IP address configuration selects the static to enter manually the IP address or DHCP to retrieve the IP address from a DHCP Server default setting gt DHCP enabled o Default IP address displays the IP address for the IP Phone default setting gt 0 0 0 0 o Default subnet mask displays the subnet mask default setting gt 0 0 0 0 o Default gateway displays the gateway IP add
36. n Option 133 firmware version 2 0 4 x e g 2 0 4 14 Option 134 config filename e g ST2020_cfg txt Option 135 phone_upgrade Other basic configurations including IP address range subnet mask gateway address etc Copyright 2005 THOMSON All rights reserved Page 39 VoIP Business Phone Administrator Manual STEP 2 Run your TFTP server software and select the folder containing the upgrade files The files should be named as follows Firmware binary file ST2020_fw bin Must be the same as the name specified in option 132 of step 1 MAC address file lt MAC address gt txt Vin an Enterprise APS configuration if the MAC txt file exists on the TFTP server the IP phones will download first the generic ST2020_cfg txt and then their own MAC txt for each individual configuration If some parameters are in both generic and specific configuration files the values provided in the specific file will overwrite the values from the generic file Config filename ST2020_cfg txt Must be the same as the name specified in option 134 of step 1 STEP 3 IP phones are connected to the network in order to link to the APS To Upgrade the individual phone the APS system must be used The administrator runs the remote management and monitoring PC tool and presses the scan button to check the IP phones on the network The administrator highlights the IP phones which are planned to be upgraded and triggers t
37. nnononnononnononnr no nnr no ncnnonanncnanncnanion 6 1 3 EIN AA IO IO UI IO AA treeeseoe 9 1 4 TURNING ON THE PHONE merone idad cds 10 1 5 LEED DIPA EE 10 1 6 KEYPAD INPUT CONVENTIONS cccccsceccsceccsceccscececcscecescecescecescecesescesescecescscsescesescess 11 1 7 DESCRIPTION OF FUNG Ee Ae AE AE 14 Chapter 2 Phone services cuina 16 2 1 PACING A CAD EE 16 22 ANSWERINO A CA EE 17 2 3 ADJUSTING THE VOICE VOLUME ococcccnoncnnoncnnononoononocno nono nonnononno no nor no nnn nana nnc narco nanccnaniss 17 2 4 SPEED RTE E ICT E EE 18 25 REDIALING THE LAST DIALED NUMBER 0oocccconononcncnnononononnononononoononononnnnononancnncnonancnnon 19 2 6 PRONEBOO at ti ii lied 19 2 7 Aa BIS Wi Bt ae E EE 20 2 8 HOLDING A CALL OR HANDLING MULTI LINES ooooocncnocnoncnnononnononnononnononocno nono ncnncnannonos 20 2 9 EORWARDINGA CATE ateo rta led bola sar ale Me ato bale Ea Le 21 2 10 TRANSFERRING A CALL LANTTENDEDTRANSPERT 21 211 ACCESSING VOICE MAT EEN 21 Chapter 3 Configuration through LCD ege EE 22 3 1 CONFIGURATION THROUGH LCD MENUS cccecccceccececcsceccccscescsceccscecescecescscesescess 22 3 2 CALL MODE AND CONFIG MODE dies 22 3 3 DETAILED LCD MENU EN H LEE 23 Chapter 4 Configuration via Web Interface cccsssssssscccccssssssssscsscccccscccsssscsssccsoees 26 4 1 CONFIGURATION VIA WEB INTERFACE cccccececcececcecccscececcecescecesescecescecescecsescesescess 26 4 2 OPTIONS AVAILABLE VIA IP PHONE WEB INTERPA
38. number Using the handset Once you have picked up the handset dial tone is given to the user Dial the phone number After the calling party picks up the phone you can start the conversation Then hang up the handset to end the call The corresponding LCD screen messages are as follows User may dial the phone number Then dial Calling During Call Setup Calling message is displayed XXXX Hang Up the Call TEL 1006 When hanging up the call the standby mode message is spl d Mon May 10 08 24 sP ayed again Phone Busy condition Respo nse If callee s phone is off hook or is using and not available a busy message and tone will be presented to the user Busy here Using the Headset Before using the headset turn the headset handset switch on the left side of IP phone to headset location Then pick up the handset and put aside to place a call and then talk to the party through the headset If you want to end the call please hang on the handset Note Remember that the Hook switch is still used for the call control of Headset During conversation with Headset the SPKR key is still available for Headset Group listening toggle control Page 16 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Group listening Pick up the handset and put it aside to place a call Press the SPKR key on the phone to activate the gr
39. o config mode This can be done either by powering the phone off and on again while holding down the menu button or by pressing the menu button and selecting config 3 Why can t I register with the SIP proxy Answer Check the SIP proxy settings and refer to your VoIP service provider 4 How do I enter numbers onto the LCD screen Answer Press Vol once and the input method switches to uppercase Press Vol twice and the input method switches to number Press Vol again and the input method switches to lowercase 5 Why does my IP phone stay in the Booting screen Answer This means that the IP phone is not initiating properly The reason may be a DHCP or SIP registration failure Please check your network and IP Phone configurations SIP settings and Network settings Page 48 Copyright O 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Appendix C e e UN O Gi ve jms y J Gi O O N Gi O UN GMT GMT Camry GMT 45 ecuador 50 Laos Albania 10 ban 20 kava 20 Samoa Di Ver 10 ElSalvador 60 Lebanon 1 20 SanMarino 10 Andorra Angola 0 4 i 10 Barbuda 3 0 Faeroe islands 8 10 2 0 op 4 0 3 0 Armenia 440 Falkland Islands Aruba A0 Fiji Islands 5 0 4 0 1 0 0 0 E gt gt gt gt gt gt ep Lo i CH LO 3 LO o gt D rom ES
40. oup listening To put an end to the group listening press again the SPKR key 2 2 Answering a Call Using Handset On hearing the ring tone you will see the Caller ID display name on the LCD screen You may then take the call or refuse it Pick up the handset to accept the call Hang up the handset again to end the call The corresponding LCD screen messages are as follows LCD Screen Description of Action When a call is coming the username Caller ID is XXXX Stee displayed on the LCD screen Ringing Xxxx When you pick up the handset the call will be established Connected and you can start talking 2 3 Adjusting the Voice Volume val vol The following keys are used vol vol CANCEL Adjusting Voice Volume with the idle State There is a simple way for users to adjust the local tone volume level of speaker Under idle state let the Handset still on the cradle and press the vol or vol keys to decrease or increase the local tone volume of speaker It will also affect the ringer tone output volume levels The corresponding LCD screen message is as follows LCD Screen Description of Action Volume 4 Press the corresponding soft keys to select vol to decrease the volume vol to increase the volume Current Ringer volume value say 4 1s increased and displayed on the screen C to return to idle state Copyright 2005 THOMSON All rights reserved
41. ress default setting gt 0 0 0 0 o DNS Server displays the IP address of DNS server default setting gt 211 157 97 2 o NTPServer displays the IP address of NTP server default setting gt 207 46 130 100 o Save saves the new settings entered into this page o Cancel cancels all changes made to settings in this page Page 28 Copyright O 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual SIP This page allows you to configure the SIP settings for this SIP device and the proxy registrar server 3 Webconf SIP Microsoft Internet Explorer File Edit View Favorites Tools Help ay Q pack Ki sl a f pa Search 5 Favorites ES Gk d s EA y LJ ey 3 Address http 110 0 0 147 sip html wi Eu Links gt A THOMSON Admin Network SIP Media Phone Speeddial Advanced Info Upgrade On this page you can configure the SIP settings of this SIP SIP configuration device and the proxy registrar server Display name ST2020 User name 2020 Authentication user Authentication password SIP registrar Domain name 10 0 0 138 SIP registrar port 5060 SIP outbound proxy server 10 0 0 138 SIP outbound proxy port 5060 Register interval sec 3600 us Local SIP port O random 5060 Local RTP port 0 random 41000 lt Done Internet E 2 6 tay Document Microsof
42. set up call forward e Home to return to the main phone settings page e C to return to the previous page Press the corresponding soft keys to select e SPK o to set the speaker output volume e HS o to set the handset output volume e HS in to set the handset input volume e C to return to the previous page Press the corresponding soft keys to select e Type to set up the call forward type e URL to set up the call forward URL e C to return to the previous page Press the vol key to set the types of call forward feature Disable to disable the call forward Unconditional to set up the unconditional call forward Busy to set up the busy call forward No answer to set up no answer call forward C to return to the previous page Press the alphanumeric key to set the call forward URL Press the corresponding soft keys Num1 to edit the speed dial number 1 Num2 to edit the speed dial number 2 Next to next page C to go back to the upper page Press the corresponding soft keys Num3 to edit the speed dial number 3 Num4 to edit the speed dial number 4 C to go back to the upper page Press the corresponding soft keys Num5 to edit the speed dial number 5 Home to return to the main speed dial settings page C to go back to the upper page Press the corresponding soft keys Alphanumeric keys to edit the speed dial number OK to confirm the settings C to go back to the upper page
43. sets the Speed dial number 1 to program button 1 Speeddial number 2 sets the Speed dial number 2 to program button 2 Speeddial number 3 sets the Speed dial number 3 to program button 3 Speeddial number 4 sets the Speed dial number 4 to program button 4 Speeddial number 5 sets the Speed dial number 5 to program button 5 Save saves the new setting in this page O Cancel does not change the setting in this page Copyright 2005 THOMSON All rights reserved Page 33 VoIP Business Phone Administrator Manual Advanced This page allows you to define the advanced settings used by administrators e Webconf Advanced Microsoft Internet Explorer File Edit View Favorites Tools Help ae Q pack QJ sl a A 4 Search 5 Favorites ES B d s E y 3 Address http 10 0 0 147 advanced htm wl Eco Links gt THOMSON Admin NetWork SIF 1 Media Aavanced Upgrade On this page you can adjust the advanced settings of the SIP Advanced configuration BE Ethernet Connection Auto Negociation sl VLAN 802 1q disable enable VLAN ID 0 Priority 802 1p 5 DiffServ codepoint 184 Timeout for dialing sec 5 User name user User password Confirm password Canal IS E Done Internet GN Document Microsof 3 Webconf Advanced FR 15 49 Table 4 8 Advanced set up page o Ethernet Connec
44. tion selects the Ethernet Connection type o VLAN 802 1Q enables disables VLAN 802 10 default setting gt disable Oo VLAN ID sets the VLAN ID o Priority 802 1p adjusts packet priority default setting gt 5 eo DiffServ Codepoint sets the DiffServ Codepoint default setting gt 184 O Timeout for dialing sec display the timeout for dialing O User name displays the user name O User password enters the user password O Confirm password confirms the user password Save saves the new settings entered into this page O Cancel cancels all changes made to settings in this page Page 34 Copyright 2005 THOMSON All rights reserved VoIP Business Phone Administrator Manual Information On this page you can see most of settings of the IP Phone Webconf Info Microsoft Internet Explorer File Edit View Favorites Tools Help Q tax gt EN a Le yo Search Pp Favorites 4 B ds X LJ er 3 s 4 http 10 0 0 147 inFo html THOMSON Information On this page you can see basic information ofthe SIP device Mode 372020 Firmware version 2 0 4 15 MAC address 000E504E0003 Current IP address 10 0 0 147 Internet GR Document Microsof Webconf Info Micr FR lt e ISSi Table 4 9 Information page This page displays the current mode and firmware version of the device Remark This is to display the information only please go to the respected menu to chan
45. vice before the new settings take effect Webconf Admin Microsoft Internet Explorer File Edit View Favorites Tools Help ay e A j l f YA e 0 9 Q tax 7 xl a ais Search Pe Favorites ES LI ES EA LJ er 3 Address http 110 0 0 147 admin htrnl v Eco Links gt On this page you can change the password reboot the SIP device or reset all settings to their factory defaults If you have changed any settings it is necessary to reboot the SIP device for the new settings to take effect Administration Administrator name administrator Administrator Password eeeseeee Confirm password eeeeee Commands Reboot device Reset to factory defaults http 10 0 0 147 admin html S Internet GR Documenti Microsof RI Webconf Admin Mi FR Jo 15 48 Table 4 2 Admin page Oo Administrator name displays the administrator name required to enter the settings page o Password enters the administrator password Oo Confirm password confirms the administrator password Save saves the new settings entered into this page O Cancel cancels all changes made to settings in this page Oo Reboot device restarts the device to save the new settings Oo Reset to factory defaults resets all settings to their default values Remark Do not forget to save your changes and reboot to exit config mode Copyright 2005 THOMSON All rights reserved Page 27 E VoIP Business Phone Ad
46. vol Gi vol C menu vol OK Vol CANCEL The following keys are used Forward a Call There are 3 types for call forward unconditional busy and no reply Before using Call Forwarding please refer to section 3 3 LCD Phone Menu page to set your type of Call Forward and the forwarded URL After configuration the Call Forward gets effective immediately No matter what with Handset Headset or Speakerphone when anybody calls you the call will be forwarded to the forwarded phone The corresponding LCD screen message 1s as follows LCD Screen Description XXXX When a wall is coming the call will be automatically i forwarded to the target phone in accordance with the Calling forward type Unconditional busy and no answer 2 10 Transferring a call Attended transfer The following keys are used TRANSFER phone numbers OK HOLD Transfer a Call When A calls B if A would transfer this call to C A should press the HOLD key Then upon hearing dial tone input the phone number of C and press the OK key to let B establish a new session with C After all these steps A can hang up the phone then press the TRANS key to establish the call between B and C 2 11 Accessing Voice Mails OK The following keys are used MSG OK Access Voice Mails MWI When a new voice message is received the MSG LED on the phone will flash constantly in idle state until you press the MSG key
47. y Webconf SIP Micro Table 4 4 SIP settings page Oo Display Name displays the text to be shown on the phone LCD screen default setting gt 1220 O User name displays the IP Phone user name default setting gt 220 Oo Authentication user displays the IP Phone register name Oo Authentication password displays the IP Phone register password o SIP registrar Domain name displays the SIP Proxy server IP address or domain name default setting gt 10 0 0 138 o SIP registrar port displays the SIP registrar port number default setting gt 5060 SIP outbound proxy server displays the SIP Outbound Proxy IP server address or domain name default setting gt 10 0 0 138 o SIP outbound proxy port displays the port number of the Outbound Proxy Server default setting gt 5060 O Register interval sec displays the IP Phone s register interval time default setting gt 3600 Copyright 2005 THOMSON All rights reserved Page 29 VoIP Business Phone Administrator Manual e Local SIP port 0 random displays the SIP port default setting gt 5060 O Local RTP port 0 random displays the RTP port default settings gt 41000 Save saves the new settings entered into this page O Cancel cancels all changes made to settings in this page Remark Authentication username and Authentication password can be left empty as they are after a reset to factory default settings SO Page n Copyri
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