Home

SB67030 - Vt.vtp

Contents

1. Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Registering an Optional Cordless Headset You can register only one AT amp T TL7600 Cordless Headset to a Deskset When a Deskset has cordless accessories they are all part of the same extension and only one device can be used at a time To register the TL7600 Cordless Headset 1 Call Appearance mode Press MENU then 2 and then 6 Line Appearance mode Press MENU then 2 and then 5 The Cordless Settings menu appears Q The headset must be in the charger otherwise registration cannot proceed Even if the Cordless Headset has been in its charger remove and replace NOTE the Cordless Headset before you press on the Deskset 2 Press 2 to display the Cordless Headset Registration screen Cordless Headset Registration Cordless Headset is currently Not Registered Place Cordless Headset in charger Press Register to begin process 3 Press Registration in Progress appears while the Deskset searches for the headset 4 When registration is complete Cordless Headset is currently Registered appears and the Cordless Headset ON OFF light turns solid blue 5 Press SGM The Cordless Settings menu appears Registration can be terminated by pressing CANCEL on the Deskset NOTE f the Cordless Headset is registered to another Deskset it must be deregistered first See Deregistering a Cordless Handset or Headset on page 192 Des
2. Press ENGLE to view the Mailbox list if you have Group Mailboxes or the Messages list Accessing Items in Lists 101 KN E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents If your system administrator has assigned a Group Mailbox to you a list of your Personal Mailbox and Group Mailboxes appears Messages 1 New 6 Old Personal 1 New 12 Old Sales Press or a to move highlight then press SELECT a If necessary press V or A to highlight the desired Mailbox b Press SELECT The Messages list appears 2 Press V or A until you highlight the desired Messages entry See Voicemail on page 128 for more information about Group Mailboxes 3 Press CANCEL to exit the Voicemail list To view your voicemail with the Cordless Handset see Accessing Personal Voicemail with the Cordless Handset on page 147 Voicemail distribution and Group Mailboxes are not supported on the Cordless Handset Accessing Items in Lists 102 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents About the Extension List You can access the Extension list illustrated in Figure 35 from Idle Live Dialing Transfer and Conference Setup modes Highlighted extension First and last name number position total number of extensions if available Douglas Lewis Edgar Williams Gary Keys John Smith Karl Anders Nick Gibson Use or to scroll or use dial pad for
3. lt Remove Cancel 3 Enter a Name for the voicemail distribution list 4 Assign Distribution List Members Select one or more extensions from the Available Extensions list and click Add gt OR Select one or more extensions to remove from the Distribution List Members list and click lt Remove 5 Click Apply to save these settings or click Cancel to return to the previous page without saving the changes Web Interface 215 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Web Interface To edit or delete a voicemail distribution list 1 In the navigation menu at left click Voicemail Distribution to display the Voicemail Distribution Lists page Click View Edit for the distribution list you want to edit or delete The Edit Distribution List page appears Edit Distribution List Name Product Development Distribution List Members Distribution List Available Extensions Members 201 a 227 207 229 213 gt Add gt 235 214 240 215 241 218 lt Remove 243 219 244 220 v Apply Cancel Delete Distribution List L Optional Click Delete Distribution List to delete this distribution list then go to Step 6 Edit the distribution list Name as needed Assign Distribution List Members Select one or more extensions from the Available Extensions list and click add gt OR Select one or more extensions from the Distribution List Mem
4. Accessing the Queued Calls List on page 99 Queued Calls 1 10 aa Graham Bell 232 555 0176 Charlie Johnson 212 555 0154 Mary Williams 706 555 0162 Linda Miller 317 555 0129 ABC Accountants 305 555 0134 Unknown Caller 443 555 0625 Milford Taxi 732 555 7318 Use F or a to scroll then press Retrieve to answer the call Incoming Calls 67 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Answer a Call with the Cordless Handset You can also answer calls with the optional SB67040 Cordless Handset When the extension receives an incoming call the Cordless Handset rings and the incoming call information appears as shown at right The screen displays the caller s name and number if available Graham Bell foe TG Q Cordless handset operation is compatible with Call Appearance mode only NOTE To answer the call press PHONE This section contains the following x Incoming Call Indication on page 69 m Answering a Call on page 70 a Multiple Incoming Calls on page 70 Incoming Calls 68 7 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Incoming Call Indication Options for an Incoming call When there is an incoming call m The Cordless Handset rings See Setting the Cordless Handset Ringer and Voice Volume on page 204 The incoming call screen appears QN en 12 2300 Feb 23 sm INCOMING a a
5. FwaVM Incoming Call with Incoming Ring Group Call an Existing Call with an Existing Call a a gt Figure 26 Multiple Incoming Call Screens If your company has caller ID the incoming call screen displays caller information If the caller ID information is absent because it is unavailable UNKNOWN NAME and UNKNOWN NUMBER display If the caller chooses not to send the information PRIVATE NAME and PRIVATE NUMBER display aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents When there are no available Call Appearances incoming calls are forwarded according to the Call Forward No Answer setting customized by the system administrator The default setting for Call Forward No Answer is Voicemail To see incoming call notifications on the Cordless Handset see Incoming Call Indication on page 69 Incoming Calls in Line Appearance Mode Incoming calls appear as shown in Figure 25 and Figure 26 except that the BaWeM Ee soft key and the navigation arrows V and A do not appear To switch between active calls press the Line Appearance key for the desired call If someone at another Deskset answers the call your Deskset returns to Idle mode If your extension is part of a Ring Group a group of extensions may ring all at once Incoming Calls 59 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Answering a Call To answer a call m Lift the corded ha
6. To delete a Personal list entry 1 Press DIRECTORY to display the Directory Press V or A to highlight the entry to be deleted 2 3 Press MACRI to display the soft key 4 Press Byatt The confirmation screen appears Are you sure you want to delete this entry Press Yes to delete or No to cancel 5 To confirm the deletion press BAGY Q The key is not available when a System or Extension entry is NOTE highlighted in the Directory Directory 124 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Sorting Directory Entries The Directory entries are sorted by first or last names When you use the dial pad to search the system searches for the names in the sort order To sort Directory entries 1 Press DIRECTORY to display the Directory 2 To sort the entries by last name press ERIN To sort the entries by first name press ARIB The Directory stays in the chosen sort order until you change it Directory 125 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Directory with the Cordless Handset You can also access the Directory with the optional SB67040 Cordless Handset Q Cordless handset operation is compatible with Call Appearance mode only NOTE All instructions in this section start from the Idle screen To access a Directory entry 1 Press DIR The Directory screen appears DIR ABC Account 9
7. To page with the Cordless Handset see Paging with the Cordless Handset on page 171 _ k aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Single Zone Overhead Paging If your Synapse system includes an optional single zone overhead paging OHP system your system administrator may have set up an overhead paging option in the Paging Zones list You might be able to page a meeting room or a warehouse for example The OHP speakers are included when you page All Extensions and they may be included in other Paging Zones To page using a single zone overhead paging system 1 Press When the phone is on a call or otherwise off hook you may need to press a WU soft key to see the soft key The Paging Zones screen appears 2 Highlight the appropriate zone 3 Press QE The system displays the Page screen 4 Wait for feedback from your paging system then speak into the speakerphone or pick up the corded handset to speak 5 When finished press C hang up the handset or press SPEAKER The Idle screen appears Multi Zone Overhead Paging Paging If your Synapse system includes an optional multi zone overhead paging OHP system you have an Overhead Paging option in the Paging Zones list To page using an optional multi zone overhead paging system 1 Press When the phone is on a call or otherwise off hook you may need to press a WU soft key to see the soft key The Paging Z
8. then pound Confirm you are calling from a touch tone phone When you dial a number you should hear tones If you hear clicks the phone is not a touch tone telephone and cannot activate the answering system The answering system might not detect the star star while your announcement is playing Try waiting until the announcement is over before entering the code m There may be interference on the phone line you are using Press the dial pad keys firmly k ae Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Other Deskset Features Other Desksets do not appear in the extension list Probable Cause Corrective Action The Deskset is not connected Verify that the first two sections of the IP address to the same subnet as the the portion before the second dot match the other Desksets IP addresses of the other Desksets or that the subnets are set up to communicate with each other Press MENU gt 4 at a Deskset to find the IP address m Ifthe other Desksets have been assigned static IP addresses you may have to assign your Deskset a static IP address to match the other Desksets You are unable to record a greeting Probable Cause Corrective Action Call Appearance mode Disable the call forwarding on the selected only The selected Deskset Deskset Press KURE is set up to forward all calls P m Select a different Deskset on which to record the
9. Angela Martin 732 555 7318 0 05 amp Quick Dial gt Figure 27 Ignored Call Once a call is ignored e The RIU key is no longer available on the incoming call screen e lf there is a registered Cordless Handset it also stops ringing e The Call Appearance or Line Appearance key LED continues to flash e You can press the PNRI key or the flashing Call Appearance key or Line Appearance key to answer the incoming call e Going off hook does not answer the call but starts a new call on the next available Call Appearance or Line Appearance When the system is in Line Appearance mode your system administrator can set your Deskset to ignore all incoming calls on selected lines If your Deskset has one or more lines configured this way your Deskset automatically ignores incoming calls on those lines Your Deskset does not ring and you can answer the call by pressing the PARMA key or the flashing Line Appearance key NOTE Incoming Calls 61 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Forwarding All Calls Q This feature applies to Call Appearance mode only NOTE You can forward all incoming calls to the destination that you specified in the User Settings See Call Forward All and Call Forward No Answer on page 182 To forward all calls Press anei when the telephone is idle AWPReN appears in the upper right corner of the display m Press Kella again to cancel
10. Deskset Information ll Deskset Information ih Model No SB67031 P Firmware Ver 3 1 0 Status Synchronized V Firmware Ver D023 IP Address 192 168 0 101 S Series 1 12 9 MAC Address 00 11 A0 11 EA 4D Hardware Ver 1 Serial No GG20013043 Handset Registered Boot Ver 2 7 1 Headset Not Registered P Firmware Ver 3 1 0 Local Address 169 254 6 174 Use F or a to scroll Press Exit when Quick gt Use F or a to scroll Press Exit when Quick gt done Dial done Dial Deskset Information Page 1 Deskset Information Page 2 Figure 53 Deskset Information To display Deskset Information 1 Press MENU and then 4 The Deskset Information screen appears The model number device status IP Address and Firmware number are listed with other information 2 Press V to view additional information 3 Press Exit to return to the main menu Deskset Settings 198 lt E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Using Do Not Disturb DND Do Not Disturb DND silences incoming ringing and paging You can still answer incoming calls when DND is on The incoming call screen appears and the Call Appearance or Line Appearance LED flashes To enable or disable Do Not Disturb 1 From the Idle screen press DPM If necessary press to display PAPE appears in the top right of the Idle screen 12 30PM Thu Feb 25 2010 Y DND ON EXT 249 John Smith 2 New Missed Calls 5 N
11. Storing Call Log Entries To store a Call Log entry into your Personal list 1 From the desired Call Log entry press RAEI to view the ERUN soft key 2 Press ERU to store the entry in your Personal list The Personal Entry screen appears Personal Entry T First Name Graham Belll Last Name Phone 912325550176 Use dial pad to enter letters The caller information fills in the First Name and Number fields 3 To enter the Last Name press V and use the dial pad to enter letters See Deskset Dial Pad Entry on page 23 4 Press V and edit the Number if necessary Q When entering a phone number you must add a 9 or whatever digit if any that must be dialed first to indicate this is an external call and 1 if it is a NOTE long distance number The system does not check for duplicate entries 5 Press to store the entry and return to the Call Log 6 Press CANCEL to exit the Call Log Call Log 159 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Deleting Call Log Entries Call Log You can delete a single Call Log entry or all Call Log entries To delete a single Call Log entry 1 From a highlighted Call Log entry press The entry is removed from the list and the next entry is highlighted 2 Press CANCEL to exit the Call Log To do this with the Cordless Handset see Deleting Call Log Entries with the Cordless Handset on page 165 You can del
12. greeting There is no PUAI key so you cannot forward messages to a Distribution list Probable Cause Corrective Action The PEUS key is not Log on to the WebUl and click present unless the Voicemail Distribution Enable voicemail distribution list feature is distribution and create one or more distribution enabled and you have lists created at least one distribution List Your Deskset soft keys have changed Probable Cause Corrective Action The highlight bar has moved None The soft keys reflect the call state and to another line on the Deskset functions They change depending on screen which line is highlighted For example there may be a held call an active call or an incoming call on the screen To view the soft keys for that call move the highlight bar by pressing A or V Troubleshooting 235 Nex Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents You are unable to add an entry to the quick dial List Probable Cause Corrective Action If you have an SB67030 031 Deskset all six quick dial entries have been used Your SB67030 031 Deskset has been configured for Call Queue The quick dial key and quick dial list are unavailable If you have an SB67020 025 Deskset the system administrator must configure one or more programmable feature keys as quick dial keys before they can be used Edit quick dial entries on the Deskset to write over an existing ent
13. or a to scroll then press Quick a SELECT or press 1 2 Dial 2 Press 1 to display the Cordless Handset Registration screen Cordless Handset Registration Cordless Handset is currently Not Registered Place Cordless Handset in charger Press Register to begin process 3 Prepare the Cordless Handset to be registered The handset must be in the charger with the REGISTER screen displayed ry NSCS 1 34 To register Handset 1 Go to your Deskset 2 Press MENU 3 Select User 4 Even if the Cordless Handset has been in its charger remove and replace the Cordless Handset before you press on the Deskset Deskset Settings 189 KN E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents 0 It does not matter which device starts the registration process NOTE 5 Press on the Deskset Registration in Progress appears while the Deskset searches for the handset Once found the Registration in progress screen appears on the Cordless Handset When registration is complete Cordless Handset is currently Registered appears on the Deskset and the Handset Registered screen appears on the Cordless Handset Handset Registered 6 Press ESE on the Deskset The Cordless Settings menu appears Registration can be terminated by pressing CANCEL on the Deskset If the Cordless Handset is registered to another Deskset it must be deregistered first NOTE Deskset Settings 190
14. Back to Contents Figure 4 identifies the basic elements of the Idle screen in Call Appearance mode see Modes of Operation on page 15 Table 4 describes the call functions displayed on the Idle Screen The Idle screen appears when the system is first turned on and when there is no call activity The display is backlit when you are using it but the backlight turns off 30 seconds after the most recent button press 12 30PM Thu Feb 25 2010 Ta 9 EXT 249 2 John Smith 3 2 New Missed Calls 5 New Messages Press or a to move highlight then press SELECT Table 4 Idle Screen 1 Time and Date 2 Extension Number and Figure 4 Idle Screen i Your extension number and name appear in the Idle Name 3 New Missed Calls Call screen Extensions may be 3 or 4 digits Press SELECT when this is highlighted to display the Appearance mode only name number and time of recently received calls Press SELECT when this is highlighted to access the list 4 New Messages 5 Help of new voicemail messages Brief context sensitive help for the current screen 6 Soft Keys 7 Quick Dial or Call Queue 8 Call Appearance Line Appearance Icons 9 Status Indicators 10 Navigation Arrows See Deskset Soft Keys on page 17 When the nearby key is pressed the Call Line Appearance icons change to display up to six quick dial numbers If Call Queue is set up Call Appearance mod
15. Dials the selected entry MUM Moves to the next set of soft keys If this key appears there are more than four soft keys available More 1 2 indicates that you are on page one of two Details Shows more details for DelAll Deletes all entries a particular entry Accessing Items in Lists 107 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Redial List To access a Redial entry 1 Press REDIAL to display the Redial list as shown in Figure 36 2 Press V or A until you highlight the desired entry 3 Press T 61E to redial the number UAA then PRAI to display details about the highlighted entry Redial YA will Mary Williams 9 1 888 722 7702 8 55AM Sun May 23 2010 To call press SELECT or Call to store the caller s number The Personal Entry screen appears with the First Name and number filled in Personal Entry T a First Name Mary Williams Last Name Phone 918887227702 Use dial pad to enter letters If necessary edit the name and number Press V to move the cursor to the Last Name and Phone entries e Press to save the entry Q The system does not check for duplicate entries NOTE 4 Press CANCEL to exit the Redial list To do this with the Cordless Handset see Accessing the Redial List with the Cordless Handset on page 115 Accessing Items in Lists 108 aE Synapse SB6 7030 031 Deskset amp Ac
16. Graham Bell 232 555 0176 f you are on an active call or live dialing there is a single short ring m When there multiple incoming calls the most recent incoming call is highlighted Press A or V to switch between the calls or press LINJA See Ignoring a Call on page 61 12 2300 Feb 23 ___i ar Mary William s Charlie Johnson Graham Bell 232 555 0176 Other actions during incoming calls f there is more than one incoming call each remains in the display until you press effet while the call is highlighted If you are reviewing voicemail press ANa or A to allow message playback to continue Q If the ringer sound is turned off the incoming call screen still appears NOTE Incoming Calls 69 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Answering a Call When you receive a call while the extension is idle you can press SELECT PHONE or SPEAKER to answer the call E IGNORE to silence the ringer You can still answer the call E to forward the call to voicemail Q Press lt 1 Volume gt while the Cordless Handset is ringing to decrease or increase the ringer volume NOTE Call screening is not available from the Cordless Handset When you receive a call during an active call you can press PHONE or SELECT to answer the incoming call The current call is automatically put on hold QH to silence the ringer You can still answer the call fades
17. button OFF Troubleshooting 226 E o Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Incoming Calls Your Deskset does not receive incoming calls Troubleshooting Probable Cause Corrective Action Incoming call notifications have been suppressed or delayed or incoming calls are redirected by the Deskset or incoming calls are not directed to the Deskset The ringer volume is too low or a ring delay is set Another extension answered your calls remotely Probable Cause m Verify that Do Not Disturb is off Make sure that is not in the top right corner of the Deskset display Turn this feature off by using the Deskset Idle screen soft keys Call Appearance mode only Verify that Call Forward All is off Make sure that is not in the top right corner of the Deskset display Turn this feature off by using the Deskset Idle screen soft keys m Incoming calls may be directed to a Ring Group or Call Queue that you are not part of Calls may also be redirected via DID numbers and Trunk Routing Line Appearance mode only Incoming calls on the line are being forwarded to a CFNA destination and the Seconds before Forwarding setting is 0 Seconds m Press the VOL key to increase ringer volume Call Appearance mode only Verify that the Audible Ring Delay is set to O seconds Press MENU gt 1 gt 2 at a Deskset to adjust the ring delay m None If another
18. cc essesssssssessseecsceseeseeeees 115 Searching the Directory or Extension Lists Using the Dial Pad eee 116 l aE Synapse SB67030 031 Deskset amp Accessories User s Guide ib gs 1c g oen 117 TNE Ga 0 5 Merete name mre net Gere tr cera mn nee eres men ent enter iereenT errr anon T aren Teer renee ar net erent amr este reve 118 Oe re scien a E 119 egung a NEw Per Uet EMY eiar aA 121 Eana a Percona ET ENU eana AEE EA ET 122 Storing Directory Entries from the Call Log or Redial LiSt 0000000000000000ss00ss0000ossesseesseessee 123 DEUG Fersonal LIST ENI Y aeciaii a A 124 ne E E entcrrinetmnininnsnuasaain nein ianaieanta 125 Accessing the Directory with the Cordless Handset cssssscsscecesesssssssesesssseseserssssesseeeserees 126 Oe tee ein serearan ent aac 128 TOCNE Fogo aaa vea never epi pe rt Re PT TW et SON ne v4 enitnre ever Hr yn Teron ENOWr eo mReeen nteevs wey iast Tirta re 129 Group Mailbox OVErviGW sessirnar sena ea a ieaiaia iniiai 131 PECES TO OS E a 133 Message PlayDaCK ea ae nen eae nese nen n Sn ane one nnne ree renee ner eee ne neNry enn anny 134 Be bcs 68 e s a MET a 137 Forwarding a Voicemail Message eseesseessessesseessessssssossesscessessesseesseoseossossesscessesseess 137 Recording an Introduction to Send with a Forwarded Message 139 Sending a New Message to a Distribution LUST ssccsccsossinstainccssccasiansstanaesanessnaenbiarentaninecsianenbinusime
19. 3 Auto Answer 4 Voicemail Memory 5 Name Recording Pre Set Mailbox Use F or h to scroll then press SELECT or press 1 8 Call Appearance mode Call Appearance mode on oOo UU A W N P Greetings Call Forward All Auto Answer Voicemail Memory Name Recording Cordless Settings Password Voicemail to Email User Settings Settings kha 1 Greetings Pre Set 2 Intercom Auto Answer 3 Voicemail Memory 4 Name Recording 5 Cordless Settings Use or a to scroll then press SELECT or press 1 6 Line Appearance mode Figure 51 User Settings Menu See page 179 182 184 186 187 189 129 196 178 Line Appearance mode See page 1 Greetings 179 2 intercom Auto Answer 184 3 Voicemail Memory 186 4 Name Recording 187 5 Cordless Settings 189 6 Password 195 7 Voicemail to Email 196 5 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents To display the User Settings menu 1 Press MENU and then 2 The User Settings menu appears 2 If you have set a user password the User Password screen appears before the User Settings menu appears User Password Password Enter user password Use dial pad to enter user password Quick gt Press SELECT when done Dial m Enter your password and press SELECT To correct errors use the key To cancel your changes on that screen press at any time The Deskset will ret
20. 3 Press or SELECT to dial the highlighted number The Deskset dials the number and the active call screen appears Call Appearance mode shown 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 0 11 L Q Phone numbers are dialed as they appear in the lists Call Appearance mode only For external calls enter 9 or whatever digit if any that must be dialed before the phone number When you dial from the Call Log any required external calling prefix digit is automatically added NOTE Outgoing Calls 4T Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Calling a Outgoing Calls Busy Extension If you call an extension that is on a call or busy your Deskset displays an Extension Status screen shown in Figure 21 The Extension Status screen notifies you that the other party may not be available to answer your call When the Extension Status screen appears you can choose to call the other Deskset anyway or go directly to the Deskset s voicemail The Extension Status screen applies to internal calls in Call Appearance mode NOTE only The Extension Status does not appear on the Cordless Handset If the person you are calling is on an active call or is paging the Extension Status reads on a call If the other extension has Do Not Disturb ON the Extension Status reads Busy Extension Status Extension Status Amy Lee Amy Lee is on a Call is Busy Press Continue to call the Extensi
21. 604 555 0153 Press 4 or F for dialing options Delete A call record is no longer considered new once you highlight it Once anew call is reviewed the New Missed Calls is reduced by one To do this with the Cordless Handset see Managing Missed Calls with the Cordless Handset on page 164 Call Log 156 7 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Reviewing the Call Log List To review the Call Log list 1 Press CALL LOG to display the Call Log Graham Bell 305 555 0176 gt Mary Williams NEW 9 55a Unknown Caller NEW 12 31p 503 555 0194 NEW 4 23p 555 0134 NEW Jan 27 443 555 0625 Ai Jan 22 Press d or p for dialing options PlayMsg Call ff More 1 3 2 Press V or A to highlight the desired Call Log entry m Press to dial the highlighted number in the Call Log Call Log entries may not be in the proper format for dialing In some areas you need to remove the area code or add or remove a 1 Press lt or gt to view the dialing options The following dialing options are available e nnn nnnn 7 digits e 1 nnn nnnn 8 digits e nnn nnn nnnn 10 digits e 1 nnn nnn nnnn 11 digits m Press to delete the selected entry To view details for any entry see To access the Call Log list on page 155 3 Press CANCEL to exit the Call Log To do this with the Cordless Handset see Reviewing the Call Log with the Cordless Handset on page 1
22. DelAll Deletes all messages function mcm Plays all messages MrkNew Marks an old message as new Marks all messages as old Voicemail 130 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Group Mailbox Overview Group Mailboxes provide general delivery of voicemail messages to a group within an organization Group Mailboxes are different from your Personal Mailbox in the following ways Messages in Group Mailboxes are not stored in your Deskset Even if your Personal Mailbox is full there may be space available in some of your Group Mailboxes The optional Cordless Handset does not support the Group Mailbox feature The New Messages notification on the handset displays only the new message count from the Personal Mailbox Group Mailbox subscribers with a Cordless Handset may notice that the New Message counts on the Deskset and Cordless Handset do not match If your system administrator has given you access to a Group Mailbox the New Messages count on the Idle screen includes your new private messages and new messages in any Group Mailboxes to which you are assigned If you select New Messages or press MESSAGES and have not enabled voicemail distribution a list of mailboxes appears as shown in Figure 41 Messages 1 New 6 Old Personal 1 New 12 Old Sales Press or a to move highlight then press SELECT Figure 41 Group Mailbox List If you pre
23. Outgoing Calls 45 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Live Dialing You can make a call by going off hook then dialing a phone number To dial a live number 1 Do one of the following to go off hook to hear the dial tone from Idle mode m Lift the corded handset m Press SPEAKER or HEADSET m Press an available Call Appearance or Line Appearance key 2 Enter the extension number or phone number you want to dial as shown below Call Appearance mode shown 12 30PM Thu Feb 25 2010 912329 Call Appearance mode only For external calls enter 9 or whatever digit if any that must be dialed first The active call screen appears Call Appearance mode shown 12 30PM Thu Feb 25 2010 9 1 232 555 0176 To do this with the Cordless Handset see Live Dialing on page 54 Outgoing Calls 46 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Making a Call from a List To make a call from a list 1 Access the desired list entry For example press DIRECTORY The Directory screen appears See Accessing Items in Lists on page 98 Directory T ERIE 3 48 FF Graham Bell Personal 232 555 0176 Heather Phillips 732 555 7318 lan Stevens 604 555 0184 John Lee 503 555 0194 John Smith 249 Karl Anders 204 Use or ah to scroll or use dial pad for quick search More 13 2 Press A or V until you highlight the desired entry
24. Press afz The highlighted entry is removed from the list and the next entry appears Call Log 165 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents To delete all of the entries in the Call Log 1 Press to display the Call Log OR To access the Call Log during a call press OPTIONS and then 6 2 Press OPTIONS to display the Call Log Options CALIL LOQ ri r OPTIONS AF 1 Delete All 2 Play Message EXIT 3 Press 1 or SELECT to display the Delete All Confirmation screen 07 i i ele E Are you sure you want to delete all entries UNO IW suu m Press to delete all Call Log entries Press E to return to the Call Log screen Call Log 166 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents PAGING Paging allows you to broadcast what you say to more than one extension If your system administrator has set up Paging Zones you can page all extensions or a zone If your Synapse system includes an optional overhead paging OHP system you may be able to page through loudspeakers If the OHP is a single zone paging system it is included when you page All Extensions The single zone OHP may also be included in an individual Paging Zone If the OHP is a multi zone paging system it is not included when you page all extensions However it appears as Overhead Page as the last entry in the Paging Zones list m Paging All Extensions or a P
25. This optional Cordless Headset shown in Figure 18 provides a 500 foot range and easy one button answering once it is registered to your Deskset Use your Deskset to register your Cordless Headset See To register the TL7600 Cordless Headset on page 191 Figure 18 Optional TL7600 Cordless Headset Overview 40 E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Headset Description Overview NOTE The registration process described in the manual that comes with the Cordless Headset is not appropriate for the Deskset which requires a different process The correct process is described in To register the TL7600 Cordless Headset on page 191 1 ON OFF 2 VOLUME 3 MUTE FLASH 4 Battery Cover 5 Earpiece Figure 19 TL7600 Cordless Headset Features Press to make or answer a call and to end a call The light is on when the headset is charging in the headset charger The light flashes slowly when you are on a call and flashes quickly when there is an incoming call NOTE To answer a call while you are already on a call press ON orF The first call is dropped Press ON off to answer the next call Press the volume key on the side of the headset to adjust the listening volume when on a call Press to mute the microphone during a call The headset beeps every 10 seconds while the microphone is muted Press to mute the ringtone in the earpiece wh
26. Transfer To 2 Press to display the EXTENSION list EXTENSION Amy Lee 203 Douglas Lewis Edgar Williams Gary Keys 3 Press ZA or V to view Extension list entries 4 Press SELECT SPEAKER or PHONE to select an Extension number as a transfer destination 5 Press d4 to complete the transfer Graham Bell Q You can press W d4 i before the extension picks up unsupervised NOTE transfer or after the extension picks up Supervised transfer The Transfer action can be canceled by pressing 0 948 The call remains on hold Call Management 88 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Transferring to an External Number To transfer an active or held call to an external number 1 From either an active or held call press 44 8 An active call is put on hold and the Cordless Handset displays the Transfer To screen 2 To transfer a call to an external number dial the number directly or access the external number through the Call Log Redial list Directory or Quick Dial For external phone numbers in voicemail and CID lists Synapse dials whatever digit if any that must be dialed first and then dials the number in the display Therefore numbers that need editing adding a preceding 1 or a country code or removing the area code cannot be dialed from voicemail Press lt or gt to edit Call Log entries NOTE 3 To dial the selected number as a t
27. administrator can configure your Deskset with up to four lines on which you can make and receive external calls One key is reserved for Intercom calls to other Synapse Deskset extensions Other Desksets in the system share these lines and display the line status Incoming calls on a line ring at all Desksets that share that line The Line Appearance key LED indicates whether a line is ringing busy or on hold The Line Appearance keys are used for receiving and making calls to external numbers To call another extension in your office you must use an Intercom key By default the Intercom key is the fifth key but your system administrator can configure additional Intercom keys Setting Your Password You can protect your Deskset by setting a password that prevents other users from accessing your User Settings and voicemail If you create a password you will need to enter it before accessing User Settings voicemail and the WebUI You will also need to enter your password before calling a restricted number See Calling a Restricted Number on page 50 For more information see Setting and Changing Your Password on page 195 Overview 16 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Deskset Soft Keys Overview The Deskset provides soft keys as illustrated in Figure 7 The soft key labels change according to the current task For example if you are holding a call the key labels
28. amp Accessories User s Guide CoL PONO OMEN E eea T2 Cae PE E N E 3 Putting a Call on Hold in Call Appearance Mode ees essessssssesseossossessesseessosseossesscossossesseessesseoseess T4 Putting a Call on Hold in Line Appearance Mode eesessseseessessesseossossesseeseosseoseossesscesressesssessesseess ta Transferring a Call in Call Appearance Mode qu eessssssssssssssssssssssesssessssesessssesececsssesessssesesscesseseces 16 Transferring a call to a busy extenSioOn sssesssesssesssessscsseosseossesseesseesssesssesseesseessseossessees T8 Transferring a Call in Line Appearance MOde esseesssesssesscesscosscosseossesseesseesseesseeseesseesseesssesseesseees T9 Making a Conerenc Ciurana aain 81 Putting a CORTE SCE on HOK cssniiennena Aai 82 EMO a EON NCE ai tieenadn amen deelaneie a ianisenNne 83 LLL E ED BAA EA ENA A AA ENA AEAN E NEET O PIEN AA OAAS N A ANA 84 Romema a Pag E ail enara anae ai iesid 85 Call Management Using the Cordless Handset esesecssecsssssssssesecesssececesessssesesescececesseseseressees 86 Pe E a T eae cee eee eee 87 T T E E E AE 88 Taser to anr Eien cere reminndieonemnnanenmneanemimenneantionns 88 Transferring to an External NUM bETr ssseesseesseosseosseosseoseeoseesssesseosseosseosseosseossesssesssess 89 Pokna CONTENE E M a ET 90 Putting a Conference Call on Hold ens osseosseosseosseosseoseesseesseesseosseosseoseesseessseesseessee 91 Endina a ConTo
29. m Deregister the headset at the headset Press powered off out of range or VOL gt MUTE gt VOL gt MUTE gt VOL gt removed from the system VOL gt MUTE Troubleshooting 248 E T Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Probable Cause Corrective Action You cannot identify or locate om If the headset is registered to an unknown the Deskset that the headset Deskset which has AC power you must carry the is registered to headset out of range of the Deskset and perform the Deregistration sequence described above You will know when the headset is out of range when you press ON OFF and you hear three beeps and no dial tone Troubleshooting 249 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents APPENDIXES Appendix A Soft Keys The Synapse Desksets and Cordless Handsets feature keys below the LCD screen The bottom of the LCD displays the appropriate label for each key as the function of the key changes Deskset Soft Keys Table 24 provides an alphabetical list of the labels that appear above the Deskset soft keys Table 24 Deskset Soft Key Functions Function Description Function Description yrsse Adds an extension destination when Initiates a conference call forwarding a voicemail message Geen Confirms that DND is on Answers an incoming call immm Deletes multiple records Goes back to Idle in HELP m
30. m Verify that the extension numbers are the same on both the Deskset and handset Idle appears If they do not match the handset is registered to another Deskset You might be out of range of the Deskset move closer Unable to locate handset using ef i as on the Deskset Probable Cause Corrective Action The handset is not m If the EZG soft key does not appear on the registered Deskset then the handset is not registered On the Deskset press MENU gt 2 gt 6 gt 1 gt Register The handset battery is dead om Place the handset into the charger The handset is out of range Move the handset closer to the Deskset Troubleshooting 241 y 5 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Handset shows screen telling you to register it but Deskset screen says that the Cordless Handset is registered Probable Cause Corrective Action Sometimes when you m Deregister the handset then reregister the deregister a Cordless handset Handset from the Deskset the Deskset does not reflect the Cordless Handset s new unregistered status b On the Deskset press MENU gt 2 gt 6 gt 1 a On the Deskset press MENU gt 2 gt 6 gt 1 Handset displays Deskset in Use when trying to make a call Probable Cause Corrective Action Either the Deskset or its Hang up the call at the Deskset registered handset can be on a call but not both Move the current call
31. 503 555 0194 Amy Lee Angela Martin Barry Crick 2 Press V or A to scroll to the desired entry OR Press a dial pad key as shown in Dial Pad Entry on page 39 to reach the first name in the Directory whose first letter matches or is next in the Directory after that letter Then press V or A to scroll to the desired entry 3 Press SELECT or PHONE to dial the highlighted Directory entry If you are accessing the Directory from Idle mode pressing SPEAKER also dials the selected number 4 Press A gt ALES to return to the previous screen To select the Directory list you see The Cordless Handset displays Alll lists the combination of your Personal list the System list and the Extension list when you press DIR However you can temporarily view and select from a specific list 1 Press DIR to access the Directory 2 Press SASNIES The Options menu appears nip TONS Pe OPTIONS AF 1 All 2 Personal list 3 System list 4 Extension list Directory 126 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents 3 Press 1 through 4 to select the desired list OR Press V or A to highlight the desired list then press SELECT Q You cannot sort the Directory from the Cordless Handset The Cordless Handset uses whatever sort order is set on the Deskset See Sorting MOTE Directory Entries on page 125 4 Press A gt ALES to return to the previous screen Directory
32. Arrows Indicate dialing options available 2 NEW Indicates call was not answered and has not been reviewed 3 Ring Group or Call Queue Indicates a call to a Ring Group or Call Queue The voicemail icon replaces this icon when both would apply 4 Voicemail message available for Exclamation mark indicates message is new playback 5 Time and date of highlighted call entry 6 Current Call Log entry number total number of entries Table 21 Call Log Soft keys Key Description Key Description MEW Exe Plays message Only present Deletes the highlighted entry when there is a message recorded Dials the highlighted entry Moves to the next set of soft keys More 1 3 indicates that you are on page one of three More SCI Stores number in your BPN Deletes all entries Details Personal list Marks all new calls as old Shows you more details Call Log 154 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Entries not highlighted display the time for calls received on the current day Calls before the current day display the date If the caller ID information is absent because it is unavailable UNKNOWN NAME and UNKNOWN NUMBER appear If the caller chooses not to send the information PRIVATE NAME and PRIVATE NUMBER appear To access the Call Log list 1 2 From the Idle screen press CALL LOG The Call Log list appears with the most recent entry at the
33. Back to Contents Accessing the Web User Interface WebUI Web Interface To access the WebuUI 1 Ensure that your computer is connected to the same network as the Synapse system Your computer may already be connected to the network through the PC port on the back of a Deskset On the Deskset press MENU then 4 to display Deskset I nformation On the Deskset I nformation screen find the IP Address Deskset Information hl Model No SB67031 Status Synchronized IP Address 192 168 0 101 MAC Address 00 11 A0 11 EA 4D Serial No GG20013043 Boot Ver 2 7 1 P Firmware Ver 3 1 0 Use FF or a to scroll Press Exit when Quick gt done Dial On your computer open an Internet browser Type the Deskset IP address in the browser address bar and press ENTER on your computer keyboard 192 168 0 101 A Login page appears Login Login Name Login Name Users should enter the extension number Administrators should enter the Administrator ID Password SY Password If there is an Extension password the User should enter that password If there is no Extension password the User should leawe the password field blank Login Administrators should enter the administrator password Under Login Name log on as a user by typing your extension number Enter your password if you have created one see Setting and Changing Your Password on page 195 Otherwise leave the password blan
34. Begins transfer of a call Parks an external call External calls in Line Appearance mode only Simulates a hook flash which signals your telephone service provider to activate a feature Pages all extensions Call Management 3 Call Appearance mode only Turns Do Not Disturb on or off Key Description More Begins a conference call Moves to the next set of soft keys More 1 3 indicates that you are on page one of three Call Appearance mode only Turns Call Forward on or off Call Appearance mode only Accesses Park list HoldList Line Appearance mode only Access the Held Calls list ae Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Putting a Call on Hold in Call Appearance Mode To hold calls and manage held calls 1 When you are on an active call press HOLD The Held Call Appearance icon S appears next to the highlighted call 12 30PM Thu Feb 25 2010 Cie EE 1 11 232 555 0176 To retrieve held call press key next to icon After the call has been on hold for a delay period set by your system administrator the default setting is three minutes the Deskset reminds you with a brief ring every 30 seconds When a call is on hold you can use the Deskset Menu to access other functions m When a call is on hold you can also press any soft key to perform that action 2 To take the call off hold highlight the call and press SELE
35. Call on page 95 Call Management 85 lt E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Call Management Using the Cordless Handset Q Cordless handset operation is compatible with Call Appearance mode only NOTE You can also manage calls with the optional SB67040 Cordless Handset using the following functions m Transferring on page 88 m Making a Conference Call on page 90 m Managing Held Calls on page 93 Held Call Options on page 94 Parking a Call on page 95 pa 232 555 0176 m Using a Corded Headset on page 96 03 10 ON HOLD Call Management 86 5 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Active Call Screens The Cordless Handset call management functions begin with one or more active calls as shown in Figure 31 12 30p Feb 23 On NEXT CALLY 7 ABC Accountants 9 503 555 0194 9 1 250 555 0123 00 12 ON A CALLE 00 01 ON A CALLE One Active Call Multiple Active Calls Figure 31 Active Call Screens Call Management 87 aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Transferring As with the Deskset you can transfer an active or held call with the Cordless Handset Transferring to an Extension To transfer an active or held call to an extension 1 Press Masia The Cordless Handset displays the Transfer To screen Graham Bell
36. Cause Corrective Action The handset is almost out of You may be close to being out of range Try range or is experiencing moving closer to the Deskset interference Other electronic products can cause interference with your handset Try installing the Deskset far away from devices such as televisions microwaves or other cordless devices including other handsets The Deskset audio is poor m Check audio quality on the Deskset If a problem exists contact your system administrator Your handset does not receive a company wide page Probable Cause Corrective Action This feature is not supported None The handset can send a page but not on the handset receive one The page is transmitted to all Desksets in the network Unable to Forward voicemail to a Group Mailbox or distribution list Probable Cause Corrective Action This feature is not supported None on the handset Troubleshooting 244 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents TL7600 Cordless Headset The TL7600 headset not responding Probable Cause Corrective Action The headset has lost 1 Disconnect the Cordless Headset battery connection to the Deskset 2 Wait three minutes 3 Install the battery again and place the Cordless Headset into the charger 4 Wait for the ON OFF light on the headset to display a blue light indicating that the headset was able to reestablish its connection wi
37. Cordless Handset and both devices ring If one device answers the call the other device stops ringing but its Call Appearance indicators reflect the status of the call This behavior allows an additional incoming call to appear on either device If there is a subsequent incoming call the device currently on an active call emits an abbreviated ringtone but the other device does not Held Calls Both the handset and Deskset display held calls The Deskset shows held calls in the Call Appearance screen The handset displays the current held call with an option to view other calls see Call Management on page 73 by pressing A or V When there are held calls either device can retrieve a held call Clocks The handset and the Deskset show the current date and time The clocks on each of the devices run independently and the system updates the real time frequently Because the clocks are independent there may be occasions when the time shown on each is slightly different Status The handset and the Deskset show the current DND and Call Forward All status They also show the same notifications for new calls and new messages This status is broadcast from the Deskset to the Cordless Handset as new events occur This ensures the handset status remains the same as the Deskset status Overview 35 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Handset Battery Charging Place the handset in the
38. Cordless Handset see Accessing Personal Voicemail with the Cordless Handset on page 14 7 Voicemail distribution and Group Mailboxes are not supported on the Cordless Handset Message Playback You can play either a single message or all of the voicemail messages in a Mailbox To play new messages 1 On the Idle screen select New Messages The New Messages list appears New Messages Bia 1 2 F Graham Bell te 10 17a 4232 555 0176 gt Private Press for next or a for previous message More 1 3 2 Press V or A to highlight the desired message then press Play amp OR Press LIGETI then press MMEWAUR All messages begin to play starting with the oldest There is a short beep between messages NEW appears on messages that are being played for the first time Voicemail 134 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents New Messages Bia 1 2 FS Graham Bell NEW 232 555 0176 10 17a Duration 0 24 Time Remaining 0 14 Press F for next or a for previous message ZS Eo GD aE During message playback you can pick up the handset to listen to messages privately or press E Pause to pause message playback E to delete the message If there are more messages the next message is highlighted E or to skip back or forward by 8 seconds m Vor Ato skip to the previous or next message m CANCEL to cancel playback and leave the highlight on the las
39. Directory The Directory List page appears Directory List for Extension 201 Add New Entry Delete Selected Entries Sort By Last Name C ABC Accountants 9 1 503 555 0194 Edit O Angela Martin 9 1 732 555 7318 Edit Davis Carterer 9 1 317 555 0129 Edit Graham Bell 9 1 232 555 0176 Edit O Mary Williams 9 1 888 722 7702 Edit 2 Click Edit next to the entry to be edited The Edit Personal Directory List Entry page appears Edit Personal Directory List Entry First Name Graham Last Name Bell Phone Number 92325550176 For outside phone numbers enter a Trunk Prefix first if your system uses a Trunk Prefix Apply Cancel 3 Complete the form with the desired information 4 Click Apply to accept your changes or Cancel to reject the changes To sort and delete Personal Directory entries 1 In the navigation menu at left click Personal Directory to display the Directory List 2 To sort entries by last name click Sort By Last Name The button changes to Sort By FirstName This action only works during the current session The sort order reverts to listing the names by first name when you log on the next time 3 To delete Directory entries a Click the check boxes for the entries you want to delete b Click Delete Selected Entries All of the selected entries are removed Web Interface 212 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Quick Di
40. Guide Back to Contents TROUBLESHOOTING If you have difficulty operating your Deskset and accessories try the following suggestions in this section Q NOTE Troubleshooting Common Troubleshooting Procedures on page 219 Display Messages on page 221 Calls Generally on page 223 Incoming Calls on page 227 Outgoing Calls on page 230 Voicemail on page 232 Other Deskset Features on page 235 WebUI on page 237 PC Deskset Interaction on page 238 SB67040 Cordless Handset on page 239 TL7600 Cordless Headset on page 245 For customer service or product information contact the person who installed your system If your installer is unavailable visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada dial 1 888 883 2474 i aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues Resolving General Functional Issues To resolve a blank screen or device that does not work at all m Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch Verify that the AC power outlet has power Try plugging in some other AC device If nothing works contact an electrician or use another power outlet Verify that the DC plug is plugged into the power jack on the device m The system devices are not immed
41. MESSAGE WAITING N MESSAGE i MESSAGE WAITING Cd wanne Lep 4 i q om Figure 39 Message Waiting LED To access your messages see Accessing Your Messages on page 133 Messages appear in a list as shown in Figure 40 Pressing A or V highlights messages in the list Pressing lt 1 or gt displays options for dialing the number Graham Bell i 10 17a i 232 555 0176 gt Feb 25 Private Mary Williams Press for next or ai for previous message More 1 3 Figure 40 Messages List 1 Name and number displayed 2 Arrows Indicate dialing options available 3 Exclamation mark Indicates a new message 4 Time and date when Both are shown for highlighted messages Only the message was recorded time appears for unhighlighted messages received on the day they are viewed and only the date appears for unhighlighted older messages 5 Message Counter Highlighted message number and total number of messages Voicemail 129 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Table 20 Messages List Soft Key Description Key Description Key Description Plays message DelMsg Deletes highlighted voicemail message from Message list Dials the selected entry More Moves to the next set of soft keys If this key appears there are more than eight soft keys available More 1 3 indicates that you are on page one of three FwdMsg Initiates Message Forward
42. Ni MH battery Cordless Headset 3 7 V 240 mAH battery RJ 45 Ethernet 10Base T 100Base Tx with auto MDI MDIX switching Network Jack LAN Cable Cat 5 standard cable Deskset Headset Traditional corded handset jack type with 2 conductor wiring Appendixes 253 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Appendix C Maintenance Your system contains sophisticated electronic parts so it must be treated CAUTION with care Avoid Rough Treatment Handle the unit gently Save the original packing materials to protect your equipment if you ever need to ship it Avoid Water Your unit can be damaged if it gets wet Do not use the equipment outdoors in the rain or handle it with wet hands Do not install the equipment near a sink bathtub or shower Electrical Storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own Safety exercise caution when using electrical appliances during storms Cleaning Your Unit Your unit has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap solution Do not use excess water or cleaning solvents of any kind Appendixes 254 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Appendix D Important Safety Instructions Appendixes This symbol alerts you to important operating or servicing in
43. Voicemail to Email Current Mode 2 Press lt or gt to select the desired Voicemail to Email mode m OFF Email Copy Voicemail messages will be emailed to you as audio file attachments Email Notification You will receive email notifying you of new voicemail messages 3 Press The User Settings menu appears Deskset Settings 196 KN E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Admin Settings Q The Admin Settings are determined by your system administrator Only someone with access to the system administrator s password can change the Admin NOTE Settings To display the Admin Settings menu 1 Press MENU then 3 You then must enter the Admin password before you can view the Admin Settings menu 1 Deskset Settings 2 User Settings 3 Admin Settings 4 Deskset Information 5 Auto Attendant Settings Use or ah to scroll then press Quick n SELECT or press 1 5 Dial gt For more information on these settings see the Synapse Administrator s Guide available for download at www telephones att com synapseguides Deskset Settings 197 KN E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Deskset Information Use the Deskset I nformation screen shown in Figure 53 to find the Deskset s IP Address which you will need to access the WebUI The other Deskset information may be used by your system administrator or the installer
44. a Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Deskset Dial Pad Entry Use the dial pad keys to enter letters and numbers into a text field Keys 2 3 4 5 6 and 8 have three assigned letters while keys 7 and 9 have four assigned letters as shown in Figure 11 Figure 11 Dial Pad Pressing 1 once enters a space pressing it twice enters a 1 Pressing a key numbered 2 to 9 enters characters in the following order 1 Upper case letters 2 Key number 3 Lower case letters For example pressing 2 cycles through A B C 2 a b c Pressing 7 cycles through P Q R S 7 p q V S For text fields that accept only numbers pressing a key once enters a number You can enter special characters by pressing the and keys Press to cycle through the special characters amp in that order m Press to cycle through the special characters _ in that order Overview 23 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Using the Speakerphone When the speakerphone is active the SPEAKER key is lit To use the speakerphone 1 To initiate a call press SPEAKER The key lights up and you hear a dial tone Begin dialing 2 To end a call press SPEAKER The key light goes out During an active call if you are using the corded handset or any corded or cordless headset pressing SPEAKER switches audio to the speakerphone
45. access the Sounds menu 1 2 Deskset Settings Press MENU then 1 and then 2 The Sounds menu appears 1 Ring volume 2 Audible Ring Delay sec 3 Ringtones 4 Key Beeps 5 Call Waiting Tone Save Press 1 on the dial pad to choose Ring Volume Press lt or gt to adjust the Ring Volume from 0 to 9 The default is 3 A ringer sample plays To turn off the ringer decrease the volume to zero k aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Call 3 Appearance mode Deskset Settings Press 2 on the dial pad to set the Audible Ring Delay from 0 to 40 seconds Press lt or gt to select one of the delay values The default is 0 which also disables the feature Although the Call Appearance icon flashes the Deskset does not ring for the time you set Press 3 or 2 in Line Appearance mode on the dial pad to choose Ringtones Press lt or gt to select one of nine ringtones The default is 1 Ringtone samples play when selected Press 4 or 3 in Line Appearance mode on the dial pad to choose Key beeps Press lt or gt to select On or Off The default is On Press 5 or 4 in Line Appearance mode on the dial pad to choose Call Waiting Tone Press lt or gt to select On or Off The default is On The call waiting tone alerts you to an incoming call if you are already on a call This setting does not control any call waiting alert s provided by
46. active or conference call Press and hold to use quick dial numbers Accesses the Directory Puts active call on hold Dials performs shortcuts or accesses areas in a List 11 lt VOLUME gt on side Decreases and increases the ringer or voice volume 12 OFF 13 Soft Keys 14 Belt Clip Ends current call Labels in the display change according to the current task Attaches here aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Figure 14 Navigation Key Table 10 Navigation Key Functions lt Overview Scrolls or cycles through list entries Performs backspace function Use during message playback to jump back eight seconds in message Adjusts display contrast level Scrolls or cycles through list entries Use during message playback to jump forward eight seconds in message Adjusts display contrast level Scrolls through list entries Highlights new messages or new calls in Idle mode Use during message playback to play previously numbered message Scrolls through list entries Highlights new messages or new calls in Idle mode Use during message playback to play next numbered message S aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Handset Liquid Crystal Display LCD The Idle screen appears when the handset has no active or held calls Figure 15 and Table 11 show and describe the handset Idle screen
47. and return to the Settings menu press Hi gt imam Deskset Settings 203 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Setting the Cordless Handset Ringer and Voice Volume The handset also provides a volume control on the right side of the handset You can increase or decrease the ringer volume only when not on an active call You can increase or decrease the incoming voice volume during an active call or during message playback To adjust the ringer volume When not on an active call press lt VOLUME gt to increase or decrease the ringer volume A Ringer screen appears The example shows the volume set to 3 The minimum ringer volume is zero silenced and the maximum volume is 6 If you set the ringer to zero silenced the silent ring icon see Cordless Handset Screen Icons on page 31 appears during an incoming call Silent Ring Icon Graham Bell 232 555 0176 To adjust the incoming voice volume During an active call or during message playback press lt VOLUME gt to increase the incoming voice volume A PHONE screen appears The example shows the volume set to 3 There are six volume levels If you are using the speakerphone the speakerphone volume is adjusted Deskset Settings 204 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Setting the Cordless Handset to Factory Default To reset the handset to defaul
48. are several lines active press Line Appearance keys to access calls The soft keys change accordingly See Call Status Icons on page 21 for a complete description of the available icons BUSINESS SYSTEM MESSAGE WAITING Y Line Appearance Icons Line Appearance LED 12 30PM Thu Feb 25 2010 Mary Williams 305 555 0134 0 02 Call Information Graham Bell 232 555 0176 0 13 Line Appearance Keys Charlie John 503 555 0194 5 32 Intercom Key Timer Displays the duration of the current call status such as how long the call C has been held Figure 10 Sample Line Appearance Screen Overview 20 Synapse SB67030 031 Deskset amp Accessories User s Guide Call Status Icons Table 7 shows and describes the call status icons Table 7 Deskset Call Status Icons Icon Status Back to Contents Status Ls ol CIC Overview Available Indicates an available Call Appearance or Line Appearance if the system administrator has not named your lines Lifting the corded handset changes the icon from Available to Off Hook Intercom Line Appearance mode only Indicates an available Intercom line for internal calls Off Hook Indicates that you have lifted the corded handset pressed SPEAKER or HEADSET or you are on a phone call Conference Indicates a conference call On Hold Indicates you have put the call on hold Conference On Hold Indicates you have put a confe
49. call press OPTIONS and then 6 2 Press V or A to scroll to the desired Call Log entry 3 Press SELECT or PHONE to dial the highlighted Call Log entry If you are accessing the Call Log from Idle mode pressing SPEAKER also dials the selected number Call Log entries may not be in the proper format for dialing In some areas you need to remove the area code or add or remove a 1 Press lt or gt to view the dialing options 4 Press pdf 33 to delete the selected entry k aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Playing Voicemail Messages in the Call Log with the Cordless Handset If the caller left a voicemail message you can play the message from the Call Log To play a voicemail message from the Call Log 1 Press to display the Call Log 2 Press V or A to highlight the desired message 3 Press OPTIONS to display the Call Log Options CAII LOG rl r OPTIONS AF 1 Delete All 2 Play Message 4 Press 2 to play the message If necessary use the dial pad to enter your user password and press SELECT 5 When the message playback completes the Call Log appears Deleting Call Log Entries with the Cordless Handset You can delete a single Call Log entry or all Call Log entries To delete a single Call Log entry 1 Press to display the Call Log OR To access the Call Log during a call press OPTIONS and then 6 2 Press V or A to highlight the desired message 3
50. charger when not in use When fully charged the handset battery provides approximately five hours of talk time or three days of standby time To charge the handset battery 1 Place the handset in the charger The CHARGE light is on when the handset is charging Charge Light f the handset has not yet been registered the Register screen appears within 15 seconds NSCS a 1 34 To register Handset 1 Go to your Deskset 2 Press MENU 3 Select User Follow the directions on the screen to register the handset to a Deskset See Registering an Optional Cordless Handset on page 189 Cordless Handset Low Battery Notification When the battery is low the handset emits an alert tone and displays the Low Battery notification screen as shown in Figure 16 2 30p Feb 23 Low Battery Please place in charger 5 New MSGs Figure 16 Low Battery Warning Overview 36 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents To respond to low battery notification 1 Press RA to exit the notification screen 2 Place the handset into the charger If the handset stops working when you are on a call because of low battery charge that call is automatically held on the Deskset NOTE Power Save Mode If you are not on an active call and press no keys for 30 seconds the screen backlight turns off to save power Press any key to turn the backlight on Overview 37
51. extension is configured to monitor your call activity the other extension can answer your incoming calls You receive only caller ID numbers not caller ID names Corrective Action Your T1 telephone service provider may use DMS 100 or 5ESS signalling protocols which do not support caller ID name delivery m Talk to the service provider about obtaining PRI NI2 signaling r 4 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents External caller cannot find your extension in the Auto Attendant Directory Probable Cause Corrective Action You have not recorded a m Record a name at the Deskset Press Personal Name MENU gt 2 gt 5 Call Appearance mode or MENU gt 2 gt 4 Line Appearance mode to record a Personal Name to be played to callers Your system administrator has mm Consult your system administrator not entered your first and last name into the Extension list The external caller may not Tell callers that after spelling the name they can be waiting long enough for press the pound sign to start the search the search Call Appearance mode only Call does not Auto Answer Probable Cause Corrective Action The Deskset is set to Call m Deactivate Call Forward All On the Idle screen Forward All press Ketilani Direct Intercom is enabled Ask your system administrator to disable Direct and only calls from certain Intercom then enable Auto Answer on you
52. hand corner of the Deskset display as shown in Figure 8 12 30PM Thu Feb 25 2010 Y DND ON EXT 249 John Smith 2 New Missed Calls 5 New Messages Press or a to move highlight then press SELECT Figure 8 Example of DND On Status messages include Do Not Disturb is on Wipe Call Forward All is on Call Appearance mode only Auto Answer is on See Auto Answering on page 64 Neme m Direct Intercom is on Call Appearance mode only See Answering Direct Intercom Calls on page 65 WAV eatia Voicemail is full lt 5 Min Less than five minutes of voicemail recording time is available Ringer volume set to zero The ringer is silent TI Audible Ring Delay is 10 seconds The number indicates the delay you have set Call Appearance mode only Q The silent ringer and the voicemail indicators alternate with each other and the other status indications When Do Not Disturb is on there is no indication for Auto Answer Direct Intercom or Audible Ring Delay When Call Forward All is on the Do Not Disturb Auto Answer Direct Intercom and Audible RIng Delay indicators do not appear NOTE Overview 18 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Call Indicators in Call Appearance Mode Back to Contents If your system is set to Call Appearance mode the five Call Appearance keys as shown in Figure 9 allow you to manage your calls The Deskset presents call inf
53. hold and to retrieve it m Press HOLD The screen changes from ON A CALL to ON HOLD 12 30p Feb23 QD Graham Bell 232 555 0176 03 10 ON HOLD UNHOLD e Press B4ga2m to transfer the held call to another number e Press UNsle Me to retrieve the held call Press PHONE to start a new call m Press the dial pad keys to make a new call while on hold See Predialing on page 53 To retrieve a held call when there is more than one call Press A or V to review calls a NEXT CALL 42 Graham Bell 232 555 0176 03 00 ON HOLD m Press U ale Me when the call you want to retrieve is displayed You return to the active call Q Pressing PHONE or SPEAKER does not release the call from hold Those NOTE keys start a new call Pressing SELECT has no effect Call Management 93 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Held Call Options To view Held Call options While viewing a held call screen press OPTIONS to access the Hold options listed below Call Management Redial Page All Park Parked Calls Extension List Call Log Conference Messages 1230o Eeh 23 n aF OPTIONS _ aa 1 Redial 5 Extension List 2 Page All 6 Call Log 3 Park 7 Conference 4 Parked Calls Tie ol Accesses the Redial list See Accessing the Redial List with the Cordless Handset on page 115 Pages all other extensions Se
54. i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Handset Connection Loss Notification If the handset leaves the operating range of the Deskset or if there is radio frequency RF interference a Lost connection with Deskset notification screen appears as shown in Figure 17 and the handset searches for the Deskset If the Deskset is not found within five seconds the Searching for Deskset notification screen appears If you see either of these screens move closer to the Deskset 230p Feb 23 a 230p Feb 23 aaa Lost connection Searching for with Deskset Deskset Figure 17 Connection Loss Notification Screens If you are on a call when you lose the connection the call is put on hold When you reestablish the connection you can take the call off hold and continue the conversation Searching a List Using the Cordless Handset Dial Pad To search for a list entry 1 Press DIR to display the Directory DIR ABC Account 9 503 555 0194 Amy Lee Angela Martin Barry Crick OR Press OPTIONS then 4 to display the Extension list 2 Pressing a dial pad key causes a letter to display in the center of the handset screen See Dial Pad Entry on page 39 for more information on dial pad keys The handset finds a name that begins with that letter If there is no name starting with that letter the handset finds the next name in the alphabet For example You press 5
55. might be out of range of the Deskset try moving closer If you see the Idle screen then the handset is successfully communicating with the Deskset Handset does not receive incoming calls Probable Cause Corrective Action The Deskset cannot receive m Ensure that the Deskset can make external calls external calls For more information see Outgoing Calls on page 230 Troubleshooting 240 E E 3 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Probable Cause Corrective Action The incoming call m Verify that Do Not Disturb is off Make sure that notifications have been DND is not in the top right corner of the handset suppressed display Turn this feature off by using the Deskset Idle screen soft keys Verify that Call Forward All is off Make sure that CFWD is not in the top right corner of the handset display Turn this feature off by using the Deskset Idle screen soft keys m f the handset does not ring for an incoming call press lt VOLUME gt on the side of the handset to increase ringer volume Incoming call notifications do Confirm that your handset is registered to the not reach the handset Deskset At the Deskset press MENU gt 2 gt 6 If the handset is registered the screen displays 1 Handset Registered At the handset verify that the handset is registered Press OPTIONS gt 5 gt 5 and check that the screen displays Registered YES
56. of the GPL in either source code format or object code format depending upon the nature of the code at issue If you would like to exercise your right to receive the available code please send a cashier s check payable to VTech Communications Inc in the amount of 15 00 U S S to VTech Communications Inc 9590 SW Gemini Drive Suite 120 Beaverton OR 9 008 ATTN Information Technology Group Synapse Syn248 GPL code request along with a written request for the available code If your request does not fully comply with the foregoing requirements VTech reserves the right to reject your request Further by requesting and receiving the available code you release VTech its affiliates and its and their officers directors employees and representatives VTech Parties from any liability or responsibility relating to such code and you acknowledge that the VTech Parties make no representations with respect to the origin accuracy usability or usefulness of such code and the VTech Parties have no responsibility to you whatsoever concerning the code including without limitation any responsibility to provide explanation support upgrade or any communication whatsoever Your review or use of the available code is at your sole risk and responsibility o aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Glossary GLOSSARY This glossary provides definitions that pertain to the Synapse telephon
57. press key Quick next to either conference call Dial is unavailable during an active call if you have another conference on hold NOTE A conference is automatically put on hold when you m Press an available Call Appearance or Line Appearance key to start a new call m Answer an incoming call To take a conference call off hold 1 Press a corresponding Call Appearance or Line Appearance key Call Management 82 lt E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Ending a Conference To end a conference From the Conference screen you can press m alg to end the conference Both calls hang up and your Deskset returns to the Idle screen or the Call Appearance or Line Appearance you were on before the conference call EP to end the highlighted call The other call remains active 12 30PM Thu Feb 25 2010 B 232 555 0176 Conference Call 232 555 7154 Conference Call Quick Dial gt Call Management 83 lt E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Parking a Call Q This feature applies to Call Appearance mode only NOTE Parking a call is similar to putting a call on Hold but any extension on the system can retrieve a parked call You can park external calls only To park a call 1 Press A or V to highlight the external call you want to park 2 Press BEIE necessary press a EIU soft key to display the
58. some other method 2 If necessary press the INTERCOM key then dial the extension number 12 30PM Thu Feb 25 2010 Instead of dialing after pressing the INTERCOM key you can press 3NR highlight the desired extension number then press or SELECT to dial the number 3 When your Intercom call is answered the active call screen appears 12 30PM Thu Feb 25 2010 Line 1 Line 2 Line 3 Line 4 Graham Bell 219 0 20 Outgoing Calls 49 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Calling a Restricted Number Q Call Restriction Settings apply to Call Appearance mode only NOTE Your system administrator can configure Call Restriction settings that may prohibit you from making calls to certain types of numbers international long distance numbers for example Call Restriction settings are specific to each extension in the system For example your extension may have no call restrictions but other users may be restricted to making only local calls from their Desksets You can always answer and transfer incoming calls from restricted numbers To call a restricted number you must create a User Password on the User Settings menu or the WebuUI To create a User Password see Setting and Changing Your Password on page 195 or Basic Settings on page 209 Calling Restricted Numbers on Your Extension Outgoing Calls You cannot complete a call to a number that the s
59. the Queued Calls List on page 99 Park List See Accessing the Park List on page 100 Directory List See Chapter 6 Directory on page 117 Voicemail List See Chapter 7 Voicemail on page 128 Call Log See Chapter 8 Call Log on page 153 Extension List See Accessing the Extension List on page 104 Quick Dial See Accessing the Quick Dial List on page 105 Redial List See Accessing the Redial List on page 108 Held Calls List See Accessing the Held Calls List on page 111 You can also access some of these lists with an optional Cordless Handset See Accessing and Managing Items in Lists with the Cordless Handset on page 112 Accessing Items in Lists ae Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Queued Calls List Q This feature applies to Call Appearance mode only NOTE The system administrator can configure the system to forward incoming calls to the Call Queue The Queued Calls list contains unanswered calls If the system administrator has assigned your extension to the Call Queue queued calls ring at your extension when your extension becomes idle You can also view and answer queued calls by accessing the Queued Calls list Your system administrator may have set up your Deskset screen to show the Call Queue key in the bottom right corner The Call Queue key LED flashes orange slowly when there are calls waiting i
60. to another extension external phone number or to voicemail FXO Foreign Exchange Office The Gateway telephone signaling interface between the PSTN telephone lines and the LAN FXS station port A jack on the ATA for connecting non Synapse analog telephone equipment to the Synapse system Gateway A network device equipped for interfacing with another network that uses different protocols greeting preset The voice message that plays to callers if the user has not recorded an outgoing message o a Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Glossary Group Mailbox Provide general delivery of voicemail messages to a group within an organization Only subscribers can access these voicemail messages hard key Any physical key on the Deskset Cordless Handset or Gateway Examples include MENU and 1 on the Deskset and SELECT and CANCEL on the Gateway hard reset An action that restores factory default settings Hold announcement A recorded message to play while calls are on hold It can be combined with music on hold hunt group A telephone company feature that allows calls to a busy phone number to roll over to the next available line or a Synapse system ring group feature where unanswered calls are forwarded to the next available extension in a predefined group of extensions icon A small picture in the display that presents status information Idle The mode of a device when it
61. twice to enter K If an exact match is found the highlight bar moves to that entry m You press 5 three times to enter L If the handset cannot find an exact match the highlight bar moves to the entry with the next closest alphabetical match Overview 38 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Dial Pad Entry Use the dial pad keys to enter alphabetical characters to search the Directory and Extension lists See Accessing and Managing Items in Lists with the Cordless Handset on page 112 Keys 2 3 4 5 6 and 8 have three assigned letters while keys 7 and 9 have four assigned letters The keys function as follows 1 2 3 4 5 Pressing the key once displays names starting with the first letter on the key Pressing the key twice displays names starting with the second letter Pressing the key three times displays names starting with the third letter Pressing the key four times displays names starting with the number or the fourth letter for keys 7 and 9 Pressing the key further cycles through the letters again You can enter special characters by pressing the and keys Overview m Press to cycle through the special characters amp in that order m Press to cycle through the special characters in that order aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents TL7600 Cordless Headset Optional
62. voicemail when your mailbox is full quickly press the star key twice just as the Voicemail is full announcement begins NOTE aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents To access voicemail remotely listen to messages Once you have accessed the system the Main Menu plays From this menu you can listen to old or new messages as illustrated in Figure 44 You have the following options To listen to new messages press 1 To listen to old messages press 2 Once you press 1 or 2 and the messages start playing you have the following options Play or pause playback Voicemail Dial your company and wait X Skip this step phone number To change voicemail options press 8 To stop message playback and replay options press 5 To delete the current message press 3 To repeat the previous message press 4 To skip this message press 6 To jump back 8 seconds press 7 To jump forward 8 seconds press 9 To return to the previous menu press star immediately Dial your Press Twice Enter your extension password until it if you have answers no password Change Play N Play Old 1 ii ABC 2 id TUV 8 Voicemail Messages Messages options PLAYBACK OPTIONS Delete Repeat Stop current previous playback and message message play options 1 DEF 3 cH 4 K amp MNO pars f wxvzQ Skip this Jump back 8 Jump forward message seconds 8 second
63. your system administrator only Ilf any x11 extensions already exist such as 411 or 611 then the extensions take precedence In other words dialing 411 calls extension 411 not the 411 directory service 911 cannot be assigned as an extension number m Ensure that you enter a 9 or whatever digit if any that must be dialed first for an external call For example 9 1 555 0123 Call Appearance mode only The PSTN Trunk reservation is not being honored Probable Cause Corrective Action An incoming call may be Consult your system administrator about setting using that line Parking calls up Trunk Routing to reserve the incoming path to and forwarding calls ona the special extension reserved trunk does not free up the trunk A Forwarded call must end before the reserved trunk is available DDNs Directory Dial Numbers do not dial out properly from the Call Log Probable Cause Corrective Action This system does not support DDNs in the Call Log are treated like all other DDN caller ID phone numbers Troubleshooting 231 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Voicemail Voicemail is not received at the extension you called Probable Cause Corrective Action The extension s voicemail is m Delete messages full Extension is unplugged Plug in the extension Distribution list error Verify the distribution list Log on to the WebUI then clic
64. your telephone service Press to accept the adjustments and return to the Deskset Settings menu k aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Preferred Audio When you press a Call Appearance or Line Appearance key or AGEN the call is answered in the Preferred Audio mode You can set the audio preferences to Headset or Speakerphone by using the Preferred Audio menu Lifting the corded handset takes first priority in all instances To access the Preferred Audio menu 1 Press MENU then 1 and then 3 The Preferred Audio menu appears Preferred Audio 1 Speakerphone 2 Headset Choose where you hear your call when you press a Call Appearance key Use orah to scroll or press 1 2 Comp a Press Set then press Save Rapide 2 Select the preferred audio m Press 1 to select the Speakerphone Press 2 to select the Headset 3 Press to set your audio preference 4 Press to accept the adjustments and return to the Deskset Settings menu Deskset Settings 177 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents User Settings Use the User Settings menu to modify the settings shown in Figure 51 and listed in Table 23 User Settings vary depending on whether your system is in Call Appearance or Line Appearance mode Table 23 Deskset Menu User Settings Deskset Settings User Settings Settings Fr ah 1 Greetings 2 Call Forward All
65. 0 F 2h gt _ ee Pick a Quick Dial to Add or Edit Press key next to quick dial entry to edit or add 3 Press the key to the right of the entry you want to edit 4 Enter the desired name and number Press to erase the highlighted character if there is one or else the character before the cursor 12 30PM Thu Feb 25 2010 Y Name Katef Number 915550143 Fill out Name and Number fields using dialing keys a Enter the name b Press V and enter the number Enter the digit 9 or whatever digit if any that must be dialed for external calls before the phone number to dial an external number To include a pause in the number press RAIE 5 Press to store the number The quick dial list appears Accessing Items in Lists 106 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents About the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list as shown in Figure 36 Current Redial entry number and displayed Redial v EL the total number if available of stored entries Name and number Mary Williams 9 1 888 722 7702 Wanda Peters Time and date Unknown Caller 9 1 533 555 0124 of highlighted Charlie Johnson call entry 9 1 788 555 0139 To call press SELECT or Call Quick gt Dial Figure 36 Redial List Table 18 Redial List Function Key Description Key Description Stores number in Deletes an entry Personal list
66. 1 Set Change User Password 2 Clear User Password Clearing the password will make password entry unnecessary Use or ah to scroll then press Quick y SELECT or press 1 2 Dial 2 To set or change your password press 1 m Use the dial pad to enter a password of up to six digits m To correct errors press Et gj or to start over press MPa m Press V and enter the new password again Set Change Password Wh af Enter Password Confirm Password Enter up to 6 digits Use the dial pad to enter user Quick gt password twice Press Save when done Dial To accept the change press The Password Saved screen appears then the User Settings menu appears 3 To clear your password press 2 m Press to confirm that you want to clear your password The Password menu appears Deskset Settings 195 lt E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Setting the Voicemail to Email Mode The Voicemail to Email feature converts new voicemail messages to WAV files and sends them to your email account as an attachment You can also choose to receive an email notification of a new message without the WAV attachment 1 Call Appearance mode Press MENU then 2 and then 8 Line Appearance mode Press MENU then 2 and then 7 The Voicemail to Email menu appears The Voicemail to Email menu is available only if this feature has been enabled for your Deskset NOTE
67. 127 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents VOICEMAIL Your Synapse system records and saves incoming voicemail messages You can play delete or forward those messages to one or many other extensions The MESSAGE WAITING LED shown in Figure 39 on page 129 lights up when there is at least one new message Each message can be up to 2 minutes long The Personal Mailbox at your Deskset has 30 minutes of recording time Your system administrator may give you access to one or more Group Mailboxes Group Mailboxes allow more than one person access to voicemail messages You can also record a message and send it to a voicemail distribution group that you have created See Voicemail Distribution on page 214 To record your voicemail greeting message see Recording a Greeting on Note Page 181 The following sections describe how to listen to and manage voicemail on your Deskset m Voicemail Overview on page 129 m Accessing Your Messages on page 133 m Sending a New Message to a Distribution List on page 140 m Accessing Your Voicemail Remotely on page 144 m Accessing Personal Voicemail with the Cordless Handset on page 147 Voicemail 128 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Voicemail Overview When there is at least one new message the MESSAGE WAITING LED lights up as shown in Figure 39 a
68. 445 David Carter 443 555 0625 Davis Caterer 317 555 0129 Use or ah to scroll or use dial pad for quick search More 13 2 Press V or A to highlight the desired entry 3 If necessary press until EAEI appears then press DEER to see names and numbers that are too long to be displayed on the Directory screen Directory hal 1 48 148 FS ABC Accountants 503 555 0194 Personal To call press SELECT or Call 4 Press to dial the displayed phone number Directory 119 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents To change Directory settings 1 From the Directory list press to display the second set of Directory soft keys Directory Y 1 48 148 FX ABC Accountants Personal 503 555 0194 Amy Lee 203 Angela Martin 732 555 7318 Charlie Johnson 888 883 2445 David Carter 443 555 0625 Davis Caterer 317 555 0129 Use or ah to scroll or use dial pad for quick search More 23 If the Directory is empty BEIS and do not appear 2 Press The Directory List appears Directory List List 2 Personal list 3 System list 4 Extension list Use or a to scroll then press Quick gt SELECT or press 1 4 Dial 3 Press V or A to highlight the desired list and press SELECT The selected list appears 4 Press to display the Directory List screen again 5 To change the default list press A or V to highlight the desired list t
69. 64 Call Log 157 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Listening to Voicemail From the Call Log If the caller left a voicemail message you can play the message from the Call Log list or from Call Log Details To play a voicemail message from the Call Log 1 Press CALL LOG to display the Call Log Graham Bell E L 9 55a 4q305 555 0176 gt Feb 25 Mary Williams NEW 9 55a Unknown Caller NEW 12 31p 503 555 0194 NEW 4 23p 5955 0134 NEW Jan 27 443 555 0625 Press or p for dialing options More 13 2 Press V or A to highlight the desired message then press EWE The message review screen appears Graham Bell 232 555 0176 9 55a Duration 0 24 Time Remaining 0 14 E i CO OSCSC s Press F for next or ai for previous message ZS Eo GD aE Q AEV only appears if the call has an associated voicemail NOTE If necessary use the dial pad to enter your user password and press SELECT 3 Press while the message is playing to delete the voice message There is a slight delay until the message indicators change 4 When the message playback completes the Call Log appears 5 Press CANCEL to exit the Call Log To do this with the Cordless Handset see Playing Voicemail Messages in the Call Log with the Cordless Handset on page 165 Call Log 158 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents
70. A Synapse site in another location that is linked to your office through a SIP Gateway You can call remote Desksets by dialing their extension number You can also make long distance calls through a remote site as if you were dialing a local call Depending on your system configuration you may need to dial a prefix such as 9 to make remote site calls Consult your system administrator RF radio frequency The communication channel for most Cordless Handsets and Cordless Headsets ring group Groups of extensions configured by the system administrator to all ring in a predetermined pattern within the group when calls come in for that group router An electronic device that connects two or more other electronic devices to each other allowing them to communicate single zone paging Paging to a single set of overhead loudspeakers All speakers transmit the same announcement simultaneously SIP Session Initiation Protocol a signaling protocol used for voice and video communications over the Internet soft key The Synapse Desksets and Cordless Handsets feature keys below the LCD screen The bottom of the LCD displays the appropriate label for each key as the function of the key changes standby time The amount of time that a Cordless Handset or Cordless Headset can sit idle out of its charger while still capable of operating normally subscriber A user who can access messages in a Group Mailbox supervised transfer Occurs when y
71. CT or press the associated Call Appearance key 0 Lifting the corded handset or pressing SPEAKER or HEADSET takes you off NOTE hook on an idle line it does not take the highlighted call off hold To do this with the Cordless Handset see Managing Held Calls on page 93 Call Management 14 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Putting a Call on Hold in Line Appearance Mode In Line Appearance mode all Desksets that share assigned lines can view held calls and take calls off hold To hold calls and manage held calls 1 When you are on an active call press HOLD The Held Call icon appears and the Line Appearance LED flashes slowly 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 2 51 ju On other Desksets that are assigned that line the Line Appearance LED flashes slowly Someone at any other Deskset assigned that line can press the flashing Line Appearance key to take the call off hold making it an active call on their Deskset All Desksets including those that are not assigned that line can view and take your call off hold from the Held Calls list See Accessing the Held Calls List on page 111 m When you put an Intercom call on hold only you can take the call off hold m When a call is on hold you can use the Deskset Menu to access other functions m After the call has been on hold for a delay period set by your system administrator the default s
72. EA 211 UCR Bs EOT E iaia E EAE AAE Te ee 213 TOE E A OO T an a EAA NAON 214 ji E PIERE IE AAA EAA ARAI EA AINS PE O NAE VONA AENA A Me A T AAI Met O AENA AORT 217 EPoUPIE SE E AOA 218 Common Troubleshooting Procedures wccsiscessccssisssccscsnescatensoscscosbentsbesiustcatassnesnantatssnssnendeneseveevsutiontbenes 219 EEE T E ea E AEEA EEN 221 C E a E ENE OA EA 223 M T E b e EEE E E A 227 e a OE nei enon mer ean nee Reenter sen NORE Tee On reer tet an OU NRE eran ene ne rrr ee ont 230 aa E E RENEE REA O E E OEEO OEA OO OO OAA OA NE AS 232 Uter RUSS clo Weg sro 2 ee ne enn Ente en ner een ee a aaa eee eevee ee 235 12 0 RA IA AEEA EAA A AEA IOA ON I ARAE AA OANT OEA EA NE TA OA AERA 237 Synapse SB67030 031 Deskset amp Accessories User s Guide or iI AE AN EEE II EA IAA AAE E AN PENE A AE 238 SEOTU JU Cardloss terete eae ie nate 239 IN d Ag OU Osten as NO AAAA A AAEE AAE can neutek ediseuns OAT 245 eters es 250 Pe aE anaemia ncac tite hpi ip adel deanna eee ee neatens 250 Se On KE Eup A 250 Cordless Handset Sort ROYS saiaraha 252 Appendix B Technical Specifications 00 00000000000000000000000000000s0oseosrooseosersnesnersnooseosersnessooseosersnersnersees 253 rapier yi be E PomMenanE E eiaa E 254 Appendix D Important Safety InstructionS ees essesseesseosssosseosseosseossesscesseesseosseoseesseesseesseesseesssees 255 Appendix E GPL License Information sis cterccnetesurarsssencsteareennniereaneiseienemni
73. ECT Figure 5 Idle Screen in Call Appearance mode Call Appearance Mode In Call Appearance mode your Deskset has five virtual lines on which you can make and receive calls These lines are called Call Appearances in this User s Guide You can use Call Appearances for calls to and from external numbers 232 555 0176 for example or to and from other Synapse Deskset extensions Extension 220 for example You can access each Call Appearance by pressing a Call Appearance key as shown in Figure 2 on page 12 Overview 15 l Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Line Appearance Mode In Line Appearance mode the Idle Screen appears as shown in Figure 6 12 30PM Thu Feb 25 2010 EXT 249 i Line Appearance Icons Line Names John Smith Correspond to Line Appearance New Missed Calls p keys on the Deskset Your d t system administrator can enter oes not appear 5 New Messages line names that replace these x icons Intercom Icon HoldList x DND e Indicates the Intercom line for internal calls Figure 6 Idle Screen in Line Appearance mode In Line Appearance mode each line corresponds to a Line Appearance key on the Deskset as shown in Figure 2 on page 12 Unlike Call Appearance mode each Line Appearance key represents an actual physical line connected to the PSTN Gateway the Synapse system can have up to four PSTN Gateways providing up to 16 lines The system
74. EEIE soft key 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 0 110 Quick Dial A notification screen appears for five seconds then the Idle screen appears 12 30PM Thu Feb 25 2010 Y Graham Bell 232 555 0176 Call Parked on Extension 101 Press ParkList to retrieve call Press or ai to move highlight then Quick press SELECT Dial E Cl a If no one retrieves the parked call after a time delay set by your system administrator the default setting is three minutes your Deskset rings and the parked call appears To answer the call press ASYG To do this with the Cordless Handset see Parking a Call on page 95 Call Management 84 lt E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Retrieving a Parked Call You can retrieve parked calls from any extension in the system To retrieve a parked call If you know the extension number of the parked call dial it You will retrieve the parked call OR 1 Press the EI soft key until the soft key appears 2 Press to display the Parked Calls list Parked Calls nw 61 2 FF 232 555 0176 David Carter Press or to scroll then press Retrieve to unpark call 3 Press A or V to highlight the desired entry 4 Press to retrieve the parked call The active call screen appears 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 ee To do this with the Cordless Handset see Parking a
75. Guide Back to Contents Deregistering the Cordless Handset or Headset without the Deskset Cordless Handsets or Cordless Headsets can also be deregistered using the handset or headset You can use this method when you cannot use the Deskset for standard deregistration The Deskset may be out of range or may have been removed from the system To deregister the Cordless Handset when the Deskset is not available 1 At the Cordless Handset press OPTIONS and then 5 The Settings screen appears 1 Display 2 Sounds 3 Restore Default 4 Deregister rie al 2 Press 4 for Deregister The confirmation screen appears DEREGISTER HANDSET Do you want to deregister your handset 3 Press SA2 If you deregister a Cordless Handset using the handset the previously Q registered Deskset does not recognize the deregistration You must also deregister the Cordless Handset from that Deskset before another Cordless Handset can be registered to that Deskset NOTE To deregister the Cordless Headset when the Deskset is not available 1 On the Cordless Headset press VOL gt MUTE gt VOL gt MUTE gt VOL gt VOL gt MUTE Deskset Settings 193 7 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Accessory Registration and Deregistration Time Out If the cordless device is registered to another Deskset or telephone it must be deregistered first See Deregist
76. If the corded handset is not hung up pressing SPEAKER switches audio between the corded handset and the speakerphone Using Help Screens In addition to the brief Help messages at the bottom of each screen you can view more Help on the Deskset screen These are very brief descriptions of how to use some of the features To use the Deskset Help 1 Press HELP The Help menu appears Call Appearance mode shown The Help menu in Line Appearance mode is slightly different 1 Idle Screen Information 2 Voicemail 3 Directory 4 Call Log and Redial List 5 Making a Call 6 Call Management 7 Incoming Calls Use or ah to scroll then press Quick SELECT or press 1 8 Dial 2 Press A or V to highlight the desired feature 3 Press SELECT 4 Press MEAE to exit the Help Overview 24 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents About the Auto Attendant The Synapse system features an Auto Attendant that transfers incoming calls to an interactive voice menu that can guide callers to the desired extension or extension s voicemail Different menus can be set for different times of day In Line Appearance mode the Auto Attendant can be enabled to answer calls during periods when your office is closed or when calls go otherwise unanswered In Call Appearance mode the Auto Attendant is usually enabled When the Auto Attendant is disabled all external calls go to the system
77. Notification Screens The highlighted entry displays name and number if available The other 1230n Feh 23 ___ a entries for additional incoming calls a display name only cee ta on Graham Bell 232 555 0176 F List screens display a name and phone number for each entry A Call DIR Log entry also displays the time called WN YETT Press A or V to view other entries 9 503 555 0194 a The left and right arrows on either side Amy Lee of the name in Call Log entries indicate Angela Martin that you can press lt or gt to view Barry Crick dialing options Confirmation screens require that you confirm a choice by pressing or XC SSSA C a 113 F mem l m n M 1 Are you sure you want to delete all messages Menu screens display lists of choices A n Fen you can make To access items in the SETTINGS PS handset menus you can either highlight the function and press SELECT or press a dial pad key The 2 Sounds procedures in this guide use the 3 Restore Default dial pad entry as the preferred method 4 Peregister for selecting a function rie al Notification screens alert you that an action has been completed provide a status update or give a warning 12 00a Dec 01 Sample notification screen a5 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Handset Soft Keys The handset provides soft keys as illustrated in Figure 15 on page 29 The handse
78. Olze aT EXT 249 John Smith 2 Missed Calls 5 New MSGs Figure 15 Handset Idle Screen Table 11 Handset Idle Screen 1 Time and Date 2 Extension Number and Name 3 New Missed Calls 4 New Messages 5 MSGs 6 CID 7 Handset status The extension number and name for this handset Number of new missed calls Press SELECT when highlighted to see the missed calls list Number of new messages Press SELECT when highlighted to see a Message Review screen similar to the one shown on page 149 Once a new message is reviewed the new message count goes down by one Press the key below this soft key label to see the Message Review screen See Retrieving Personal Voicemail with the Cordless Handset on page 149 Press the key below this soft key label to see the entire Call Log See Using the Call Log with the Cordless Handset on page 163 Status for Battery Do Not Disturb or Call Forward and voicemail memory full Q The handset updates its status during use There is a brief delay and the handset screen goes blank The handset does not respond to key presses during this NOTE update process The handset provides other types of screens to assist you as shown in Table 12 Overview aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Overview Table 12 Cordless Handset Screen Types Incoming Call Screen List Screen Confirmation Screen Menu Screen
79. Plan settings Do not have extension digit of parked calls numbers whose first digits match the park extension prefix You hear static sudden silences gaps in speech or garbled speech Probable Cause Corrective Action You may be experiencing Your LAN administrator should ensure the network problems following minimum guidelines are met e A switched network topology is recommended using standard 10 100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit s e The office network infrastructure should use Cat 5 wiring Do not connect a network server PC to the PC port on the Deskset m Make sure the network cable is securely plugged in If you tug on the cable the plug should remain inserted A call is forwarded or transferred to an external telephone number and the call is disconnected Probable Cause Corrective Action Telephone line to telephone mm Contact your system administrator about line call times have been resetting the Timer for Forwarded and restricted Calls that are Transferred Outside Calls forwarded or transferred to an external phone number use two PSTN lines or voice channels for the duration of the call To avoid tying up two outside lines these calls are on a timer 4 Troubleshooting 224 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents You are unable to transfer a call to an extension or an extension s voicemail A Call could no
80. SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Making Calls with the Cordless Handset You can also make calls with the optional SB67040 Cordless Handset Q Cordless handset operation is compatible with Call Appearance mode only NOTE Active Call Screen The active call screen as shown in Figure 23 appears while you are on a call Phone number gt 9 503 555 0194 o 9 603 555 0194 00 12 ON A CALLE 00 12 ON A CALL L Call timer Press to transfer p the call Press to begin a conference call Figure 23 Active Call Screen a Outgoing Calls Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Predialing You can dial a phone number before pressing PHONE or SPEAKER Pressing a dial pad key begins Predial mode In this mode the handset produces no dial tone You can also predial from a list To Predial a call 1 Enter the phone number using the dial pad For external calls dial 9 or whatever digit if any that must be dialed first 12 30p Feb 23 9 1 706 555 016 Press to backspace OR Access a phone number from any of the lists described in Accessing and Managing Items in Lists with the Cordless Handset on page 112 Q For external phone numbers in voicemail and CID Call Log lists Synapse dials whatever digit if any must be dialed first and then dials the number in the display Therefore numbers that need editing
81. Synapse Users Guide AT amp T SB67030 SB6 7031 Deskset and Accessories _ ZF at amp t cd 2011 13 Advanced American Telephones All Rights Reserved AT amp T and the AT amp T logo are trademarks of AT amp T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Synapse is a registered trademark of Advanced American Telephones Issue 12 07 13 Synapse SB6 7030 031 Deskset amp Accessories User s Guide CONTENTS Be aa A AAE EAEE E AEN AAA 8 Poun DAC 4 216 O een eameT ene aeweene cnet nnn SPE ae Dwr nen mC net newt Umnr tM MUe renee tenn enc tween a 8 Ee fam cro 0 1s 1g 6 premenormeenerar re emnene nenntectne Menten err frnerennrtemet yr rr tier Mreme ven venetne tran ty ten rirr nan tenenrn rer tena rts sry tant er 9 Tr re AA 9 Be iat ecen peice tsa rn dene ees eei lee eee 10 Ne Oh F016 NS 11 oS a DaT a aa 12 Deskset Hard KoyS oE E edeeaen aeons 13 Deorro Et UU rE i oua 14 tr CW coca cetaecaiepcceticeladonsassieeies i anenseeeeeeeennt au eee eR ineannanG 15 CAWADpE nante FOGE sn 13 Une Appearance Mol urns 16 N TTF 223 5 a RNEY Men etre Reno MNS veneer ver Nem nONNTRERESERT YMRS TENET este Nee 16 Bos Aoi ee 9 1 T anne nee one NIE ED OARS ED ONDE Ret UNTER PO NTC mTOS ER Omen oe tert Nc Ene aT NMNC re eae 17 BEES 6 Sy oH AE Lh 1 Na RE Oo RT WDE ON Tze ONE ie RENE MINT oer EMR Oeste rt 18 Call Indicators in Call Appearance MOde ices eesis cede cxtenseinencsiamnnrien cantrsen t
82. The Directory appears Directory 122 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list 1 2 3 Directory Press CALL LOG or REDIAL to access either list Press A or V until you highlight the desired entry Press CIM to store the entry in your Personal list Press MESIE to display BSC on the Call Log screen The Personal Entry screen appears Personal Entry 7 First Name Mary Williams Last Name Phone 918887227702 Use dial pad to enter letters The Deskset automatically fills in the name and number if available m If necessary edit the name and number Press V to move the cursor to the Last Name and Phone entries m Press to erase the highlighted character if there is one or else the character before the cursor m Press to insert a two second pause into the phone number The pause appears as a P in the field and is counted as a digit For external phone numbers enter a 9 or whatever digit if any that must be dialed first to indicate this is an external call Press to save the entry Q The system does not check for duplicate entries NOTE k aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory
83. accidentally registered your headset to one of are using headsets in your their Desksets vicinity someone may have accidentally registered your headset to their Deskset a Verify that a headset is registered to your Deskset On the Deskset press MENU gt 2 gt 6 Call Appearance mode or MENU gt 2 gt 5 Line Appearance mode If the headset is registered the screen indicates 2 Headset Registered b Ifa headset is registered it may not be yours Deregister your headset from the Deskset and ask all users in the vicinity to deregister their headsets At a Deskset press MENU gt 2 gt 6 gt 2 gt Call Appearance mode or MENU gt 2 gt 5 gt 2 gt Line Appearance mode c Start the registration process again but with one user at a time registering a headset At a Deskset press MENU gt 2 gt 6 gt 2 gt Call Appearance mode or MENU gt 2 gt 5 gt 2 gt QBS Line Appearance mode A buzzing sound on my TL7600 headset Probable Cause Corrective Action Noise interference Move the headset at least 12 inches away from the Deskset m Other electronic products can cause interference with your Cordless Headset Try using your headset as far away from these types of electronic devices as possible television sets microwaves or other cordless telephones Unable to deregister TL7600 headset Probable Cause Corrective Action The Deskset is unavailable
84. according the Call Forward No Answer setting Auto Answer does not apply to Ring Group calls See Incoming Call Indication on page 58 r aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Answering Direct Intercom Calls E This feature applies to Call Appearance mode only NOTE Direct Intercom is an automatic answering feature that your system administrator can set for your Deskset When Direct Intercom is enabled appears at the top of the Deskset screen Your Deskset will auto answer internal calls from certain extensions or all extensions depending on how your system administrator has set Direct Intercom The system administrator can also enable the Deskset to auto answer all external calls Your Deskset responds to Direct Intercom calls the same way it does to Auto Answered calls For more information see Auto Answering on page 64 Once Direct Intercom is enabled you cannot override the feature with the Deskset Auto Answer feature See your system administrator if you need to disable or change Direct Intercom settings Incoming Calls 65 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Answering Calls in the Call Queue Q This feature applies to Call Appearance mode only NOTE Your system administrator may have set up your Deskset as a Call Queue Agent The key in the bottom right corner will have a Call Queue label Incoming calls are d
85. ack to Contents Incoming Call Indication Incoming Calls When there is an incoming call the Deskset rings See Sounds on page 175 0 Do Not Disturb and Audible Ring Delay both affect the onset of ringing See note Using Do Not Disturb DND on page 199 and Sounds on page 175 When there are no active or held calls an incoming call screen appears as shown in Figure 25 INCOMING CALL INCOMING CALL amp Graham Bell JA Graham Bell 232 555 0176 232 555 0176 Ring Group Sales Lift receiver or press Answer SPEAKER Lift receiver or press Answer SPEAKER HEADSET or key next to HEADSET or key next to Incoming Call Incoming Ring Group Call Figure 25 Incoming Call Screens If your extension is part of a Ring Group a group of extensions may ring all at once or in a sequence for the same call When there are active or held calls or you are live dialing an incoming call screen appears as shown in Figure 26 or if it is a Ring Group call as shown in Figure 26 There is a single short beep The incoming call is highlighted and a flashing bell icon appears next to the call information Graham Bell is the caller in these figures You cannot forward Incoming Ring Group Calls to voicemail 12 30PM Thu Feb 25 2010 i 12 30PM Thu Feb 25 2010 Angela Martin 732 555 7318 5 01 Angela Martin 732 555 7318 5 01 Graham Bell 232 555 0176 0 12 A Graham Bell RG Sales AA E E Quick Quick Dial Dial
86. adding a preceding 1 or a country code or removing the area code cannot be dialed from voicemail NOTE Before you call the number you can press m The lt to delete a digit and move the cursor back one space NJ to insert a two second pause The pause appears as a P in the phone number m OFF or YNNN to clear all digits The Idle screen appears 2 Press PHONE or SPEAKER to dial the Predial digits Outgoing Calls 53 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Live Dialing Live dialing refers to dialing when the phone is already off hook when there is already a dial tone To make a call off hook 1 Press PHONE or SPEAKER to start a call 12 30p Feb 23 ON A CALLE You are now off hook and hear a dial tone 2 Enter the number you want to dial For external calls dial 9 or whatever digit if any that must be dialed first OR Access a phone number from any of the lists described in Accessing and Managing Items in Lists with the Cordless Handset on page 112 For external phone numbers in voicemail and CID lists Synapse dials whatever digit if any that must be dialed first and then dials the number in the display Therefore numbers that need editing adding a preceding 1 or a country code or removing the area code cannot be dialed from voicemail NOTE The active call screen appears 12 30p Feb 23 9 503 555 0194 00 12 ON A CALL Outgoin
87. aging Zone on page 168 Single Zone Overhead Paging on page 169 Multi Zone Overhead Paging on page 169 m Paging with the Cordless Handset on page 171 Paging 167 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Paging All Extensions or a Paging Zone If your system administrator has set up Paging Zones you can page all extensions or a zone To page all extensions or a Paging Zone 1 Press When the phone is on a call or otherwise off hook you may need to press a WU soft key to see the soft key The Paging Zones screen appears Paging Zones ha n 2 Accounts 3 Design 4 Documentation 5 Management Use or ah to scroll then press Quick gt SELECT or press digit Dial 2 Highlight All Extensions or a Paging Zone 3 Press QRH The system emits a short paging tone and displays the Page screen Page Paging Accounts Press EndPage when done 4 Speak into the speakerphone or pick up the corded handset to speak 5 When finished press AECH hang up the handset or press SPEAKER The Idle screen appears At the extensions being paged ODesksets involved in active calls listening to a voicemail message or playing or recording a name or greeting do not receive pages m Press the VOL or VOL keys to adjust the volume This volume setting affects current and future incoming pages only m Lifting the handset cancels the page
88. ail This screen is for informational purposes only 2 Press 3AE The User Settings menu appears Q Even when this screen says 0 of 30 minutes still available there may still be enough time to record a short message and the AYER status NOTE indicator may not appear Deskset Settings 186 aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Name Recording If callers access the Company Directory when the Auto Attendant is on they hear this recording upon entering your name To create a useful recording for incoming callers you should say your name slowly clearly and at a reasonable volume Your system administrator may also recommend that you state both your name and extension number It is important that your recording be consistent with recordings at other extensions in the system To record and play a personal name 1 Call Appearance mode Press MENU then 2 and then 5 Line Appearance mode Press MENU then 2 and then 4 The Name Recording menu appears Name Recording 1 Play Rec Personal Name 2 Delete Personal Name Press or ah to scroll then press SELECT or press 1 2 2 Press 1 to display the Play Rec Name screen CETELE Name Personal Name NAME NOT RECORDED D O Press Record to record name 3 Press GEILE to record a personal name Q You are limited to a 10 second recording Recording stops automatically if NOTE the limit is exceed
89. al Keys To add or edit quick dial entries 1 In the navigation menu at left click Quick Dial Keys The Quick Dial Keys page appears Quick Dial Keys for Extension 201 For outside phone numbers enter a Trunk Prefix first if your system uses a Trunk Prefix Name Number Charlie Johnson 1918888832445 Mary Williams 918887227702 Richard 913055550134 Linda 917325557318 2 Enter names and telephone numbers or extensions in the Name and Number columns If it is an external phone number enter a 9 or whatever digit if any that must be dialed first to indicate this is an external call To edit or delete an entry type over the entry 3 To save the entries click Apply or to reject the changes click Cancel 4 Press the key to the right of the oe label on the Deskset to verify that the entries have been added or edited Q Call Appearance mode only If your system administrator has set up your phone to access the Call Queue the quick dial key is replaced by the Call Queue key See Answering Calls in the Call Queue on page 66 Quick dial keys will not be available on your Deskset unless the system administrator enables the quick dial key again NOTE Web Interface 213 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Voicemail Distribution If you enable voicemail distribution you can leave new messages or forward existin
90. al phone number Ensure that you enter a 9 or whatever digit if any cannot be accessed through that must be dialed first for an external call For the Gateway example 9 1 555 0123 f you see All Phone Lines Busy on the Deskset screen try again later because all external lines may be in use m Ensure that a Gateway is connected to the network and that it resides on the same subnet as the Deskset Call Appearance mode Wait for a channel or line to become available only Your extension has a trunk reservation for outgoing calls and all lines and channels are being used for active or incoming calls or are reserved for other extensions m The system administrator can either remove the reservations from some trunks or contact the service provider to add more analog telephone lines or T1 channels Troubleshooting 230 E H Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents You cannot make international long distance calls Probable Cause Corrective Action Call Appearance mode Consult your system administrator only If you don t need to dial an extra digit such as 9 to make an external call phone numbers that start with O including international or country codes will go to the Synapse system operator Your Deskset is call None restricted You cannot access phone company services like 411 Probable Cause Corrective Action Call Appearance mode Consult
91. all normally or you can select a held call and take it off hold or you can start the second call from a list See Accessing Items in Lists on page 98 When the second call has been established the soft key appears 12 30PM Thu Feb 25 2010 232 555 0176 Waiting to Join t 232 555 7154 rf Press Join to start conference with Quick gt this call or press CANCEL Dial 3 To join the calls press FRR Your extension is now in conference with the other two phone numbers Call Management 81 E p Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents 12 30PM Thu Feb 25 2010 x 232 555 0176 Conference Call 232 555 7154 Conference Call Quick Dial If you hang up while on the conference the conference ends If you make or answer another call the conference continues without you You can rejoin by pressing a corresponding Call Appearance or Line Appearance key To do this with the Cordless Handset see Making a Conference Call on page 90 Putting a Conference on Hold The pictures below show Call Appearance mode but the procedure is the same in Line Appearance mode To put a conference on hold 1 Press HOLD CIC The other callers can continue communicating with each other The icon indicates the conference is on hold 12 30PM Thu Feb 25 2010 x 232 555 0176 Conference Callas 232 555 7154 Conference Call TF TF To retrieve held conference
92. alls Call Appearance mode only The Call Forward No Answer setting does not apply to incoming calls at extensions that are part of a Call Queue See Answering Calls in the Call Queue on page 66 To set the Call Forward destination 1 2 Deskset Settings Press MENU then 2 and then 2 The Call Forward All menu appears Call Forward All to Mailbox Personal Press ora to move highlight Quick a Use 4f or to cycle through options Dial Press lt or gt to select one of the following targets Mailbox Press V to move to the to Mailbox field and select your personal mailbox or a Group Mailbox if enabled Ext Press V to move to the to Ext field and enter a valid extension number k aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Phone Press V to move to the to Phone field and enter a valid phone number Enter a preceding 9 or whatever digit if any that must be dialed for external calls AutoAtt Press V to move to the to AutoAtt field and select an Auto Attendant RingGrp Press V to move to the to RingGrp field and select a Ring Group Q If your system has no Ring Groups this option does not appear NOTE 3 To confirm the change press The User Settings menu appears An error message appears if m you entered an invalid extension number m your system administrator has disabled call forwarding transferring to an outside line m
93. ame Graham Bell Call Forward All Settings Call Forwarding Off On Target Type Voicemail Personal Extension Operator B Outside Phone Number Auto Attendant Default Menu ig Ring Group Select a Ring Group Auto Answer Settings Delay 5 Seconds Voicemail to Email Settings Enable Yes No Email Address Auto Delete Off On Current Mode Email copy audio attachment Email notification no attachment Off Set Password User Password Apply Cancel Figure 55 WebUI Basic Settings Call Appearance mode shown To modify the Basic Settings Call 1 Set the Call Forward All Settings When on Call Forward All forwards calls to the Appearance target you select and your Deskset does not ring mode a Turn Call Forwarding Off or On b Select the Target Type O Voicemail Select either Personal or if your system has Group Mailboxes one of the Group Mailboxes Web Interface 209 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Call Appearance mode Line Appearance mode Web Interface O Extension Select an extension number or the Operator extension o Outside Phone Number Enter an external telephone number Enter a preceding 9 or whatever digit if any that you would dial for an external call For example enter your cell phone number as the Outside Phone Number to have all calls forwarded to your cell phone This option does
94. an press to display voicemail distribution lists Press ZA or V to highlight the desired Distribution List and press SELECT The Forward Message screen appears Go to Step 7 f your system has Group Mailboxes you can press to display the Group Mailbox list Press ZA or V to highlight the desired Mailbox and press SELECT The Forward Message screen appears Go to Step 7 6 Before forwarding the message you can press E KEJ to add another extension Messages can be forwarded to three extensions simultaneously Enter the desired extension and press SELECT E DelExt to remove the currently highlighted extension from the list T Optional Intro to record an introductory message See To record a message introduction on page 139 8 Press Send to forward the message The Message Forwarded message appears The forwarded message appears in the recipient s Messages List Press for next or a for previous message Demsa More 13 To forward a message to an extension with the Cordless Handset see Managing Personal Voicemail with the Cordless Handset on page 151 Voicemail 138 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Recording an Introduction to Send with a Forwarded Message You can record an audio introduction to send with a forwarded message To begin recording the introduction press RRM while forwarding a message To record a message introducti
95. ansfer destination from a list Active Call Transfer Setup 2 Select a transfer target You can dial an external number as shown below or an extension or make a call from a list by pressing Sqt8G or EULIEN 12 30PM Thu Feb 25 2010 xi 232 555 0176 Awaiting Transfer 2325557 ff To call lift receiver or press SPEAKER Quick HEADSET or key next to icon Dial Call Management 16 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents When the new call is established you can speak to the person to whom you are transferring the call and announce the transfer If you decide not to complete the transfer you can cancel the Transfer Setup screen on the first call by pressing CANCEL The first call remains on hold m transfer the call directly to voicemail by pressing The Transfer to Voicemail screen appears on which you can press e BUES to select an extension s Personal Mailbox e fi iTEG to select a Group Mailbox if available to transfer the call to your Personal mailbox Transfer to Voicemail Select a transfer destination Choose from a list of mailboxes or transfer to your Personal mailbox press gele mva to view the next set of transfer options which includes o MIA to select an Auto Attendant to which to transfer the call erie to select a Call Queue if available to which to transfer the call All available phones in the selected Call Queue ring imme
96. are being dialed or predialed The LEDs and icons indicate the state of each call or potential call Call Forward All Automatically forward calls before they ring All calls are immediately forwarded to the specified destination Call Forward No Answer Automatically forward unanswered calls to voicemail an extension or external phone number call screening Listening to a voicemail message while it is being recorded Cat 5 wiring A twisted pair data cable commonly used in offices for computer communication DECT Digital Enhanced Cordless Telecommunication A wireless telephone technology developed specifically for cordless telephones using frequencies between 1 8 and 1 9 Gigahertz DECT communication is resistant to interference from other electronic equipment has longer range and improved battery life default The original product settings deregister To remove the association between a Deskset and a Cordless Handset or Cordless Headset i a Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Glossary dial pad The O through 9 and keys on the Deskset and Cordless Handset direct dial Allows callers to directly dial users extension numbers after the Auto Attendant answers Directory A list of names and phone numbers Display Names The names that the system administrator enters to identify each extension number The Auto Attendant uses these names to assist callers in fo
97. bers list and click lt Remove Click Apply to save these settings or click cancel to return to the previous page without saving the changes i aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Help To access WebUI Help 1 In the navigation menu at left click Help A PDF Help file opens Help Menu Online Resources Accessing Synapse Demo Videos Accessing Synapse Product Documentation Extension Settings Setting the User Password Configuring Call Forward All Configuring Auto Answer Configuring Voicemail to Email Personal Directory Adding a New Personal Directory entry Editing a Directory entry Deleting Personal Directory entries Sorting the Personal Directory list by First or Last Name Quick Dial 867030 031 Adding Editing Quick Dial entries B67020 Editing Quick Dial entries Voicemail Distribution Creating a Voicemail Distribution List 2 To view a topic click the link for that topic The page for that topic appears Online Resources Accessing Synapse Demo Videos You can view Synapse demo videos at http telephones att com smb In the left navigation menu click on Product Support then Video Gallery Accessing Synapse Product Documentation For additional information on these features see the Synapse Administrator s Guide at http telephones att com synapsequides Web Interface 217 Synapse SB6 7030 031 Deskset amp Accessories User s
98. cessories User s Guide Back to Contents Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries Ensure the entry you wish to delete is highlighted To delete a single entry 1 Press REDIAL to access the Redial list 2 Press V or A until you highlight the desired entry 3 Press 4 Press CANCEL to exit the Redial list To do this with the Cordless Handset see To delete entries from the Redial list on page 115 To delete all Redial entries 1 Press REDIAL to access the Redial list 2 Press to display the EPAI soft key 3 Press BDRM A Confirmation screen appears Are you sure you want to delete all Redial entries Press Yes to delete all entries Press No to cancel 4 Press to confirm deletion 5 Press CANCEL to exit the Redial list Accessing Items in Lists 109 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to view the first entry that starts with any letter To search for a list entry on the Deskset 1 Select a list to search such as the Directory Directory hal 1 48 148 F ABC Accountants Personal 503 555 0194 Amy Lee 203 Angela Martin 732 555 7318 Charlie Johnson 888 883 2445 David Carter 443 555 0625 Davis Caterer 317 555 0129 Use or ah to scroll or use dial pad for quick search zD Jf wore 13 2 P
99. d or transferred to Transferred Outside Calls an external phone number use two PSTN lines or voice channels for the duration of the call To avoid tying up two outside lines these calls are on a timer Deskset cannot make or receive phone calls Probable Cause Corrective Action Putting the T1 Gateway into Your system administrator should not run loopback test mode prevents loopback tests while the T1 trunk is in use phone calls from occurring Your Deskset is not m Press MENU gt 4 to verify that the Deskset synchronized Status is Synchronized See Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing on page 222 Your Deskset is not m Ensure that the Ethernet cable is securely connected to the LAN plugged into the Deskset network port labeled and that the other end is plugged into your office LAN Troubleshooting 223 E T Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents On external calls you hear an excessive echo at the Deskset Probable Cause Corrective Action The automatic PSTN Gateway See your system administrator There may be line calibration did not run non system equipment connected in parallel to properly the telephone line You cannot retrieve parked calls Probable Cause Corrective Action The first digit of an extension Your system administrator may have to correct number matches the first your Dial
100. diately o GUII to select a Ring Group if available to which to transfer the call 3 To complete the transfer press 12 30PM Thu Feb 25 2010 232 555 0176 Awaiting Transfer TT a Press Xfer to confirm transfer or Quick ap press CANCEL Dial A Call Transferred screen appears for two seconds When the transfer is complete the screen returns to Idle mode To do this with the Cordless Handset see Transferring on page 88 Call Management TT a6 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Transferring a call to a busy extension If you try to transfer a call to an extension in your office that is on an active call or is paging the Extension Status screen reads ona call as shown in Figure 30 If the other extension has Do Not Disturb ON the Extension Status screen reads Busy as shown in Figure 30 Extension Status Extension Status Amy Lee Amy Lee is Busy is ona call Press Xfer VM to transfer waiting party Quick gt Press Xfer VM to transfer waiting party Quick gt to Extension s voicemail Dial to Extension s voicemail Dial Extension with Active Call or Paging Extension with DND ON Figure 30 Extension Status Screens You can press A to call the other extension Your incoming call appears on the other Deskset s screen and the other party can answer your call if they wish PAGAS to transfer the waiting party directly to the other
101. displayed are different from those displayed if you are making a call See Appendix A Soft Keys on page 250 for an alphabetical list of the labels that appear above the soft keys Table 5 and Table 6 describe the Deskset Idle screen soft keys as shown in Figure 7 12 30PM Thu Feb 25 2010 Y 12 30PM Thu Feb 25 2010 EXT 249 EXT 249 John Smith John Smith 2 New Missed Calls 5 New Messages 5 New Messages Press F or lm to move highlight then press SELECT Call Appearance mode Line Appearance mode Figure 7 Deskset Idle Screen Table 5 Idle Screen Soft Keys Call Appearance Mode Key Description Key Description DND Turns Do Not Disturb on or off Pages internal extensions More Moves to the next set of soft keys If this key appears there are more than four soft keys available More 1 2 indicates that you are on page one of two ExtList Accesses Extension list USAs Accesses Park list Rings the Cordless Handset if a handset is registered to the Deskset leriim ee Turns Call Forward on or off Table 6 Idle Screen Soft Keys Line Appearance Mode Key Description Key Description mtelreiMEg Accesses Held Calls list Pages internal extensions Turns Do Not Disturb on or off ExtList Accesses Extension list i aes Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Deskset Status Indicators Status indicators appear in the upper right
102. dless Handset on ETEA UNKNOWN Jan 14 page 164 m Playing Voicemail Messages in the Call Log with the Cordless Handset on page 165 m Deleting Call Log Entries with the Cordless Handset on page 165 You can display the entire Call Log shown in Figure 49 on page 163 by pressing You can display the missed calls that you have not yet seen by highlighting Missed Calls in the Idle screen and pressing SELECT Q The caller ID feature works with the caller identification service offered through your telephone service provider There is a fee for this service and it might not be available in all areas The Cordless Handset can provide information only if both you and the caller are in areas offering caller identification service and if both telephone service providers use compatible equipment NOTE Call Log 162 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Using the Call Log with the Cordless Handset The handset Call Log functions are shown in Figure 49 o7 i a ele Graham Bell 4 232 555 0176F UNKNOWN Jan 14 Figure 49 Call Log Functions 1 Arrows Indicate dialing options available 2 NEW Indicates call was not answered and has not been reviewed 3 Voicemail message available Exclamation mark indicates message is new for playback 4 Time and date of highlighted Moves the cursor up down left right on the call entry display 5 Cu
103. dset Comparison The following Deskset features are limited on the handset Paging View other held calls View simultaneous incoming calls View voicemail list Forward message to extension Directory Speakerphone Key Overview You can send pages only to all extensions not to Paging Zones from the Cordless Handset but you cannot receive them See Paging with the Cordless Handset on page 171 If your Synapse system includes an optional Overhead Paging OHP system you cannot send pages through it You can view one held call at a time on the LCD See Managing Held Calls on page 93 On the Deskset held calls are listed on the screen You can view simultaneous incoming calls one at a time See Multiple Incoming Calls on page 70 On the Deskset multiple incoming calls are listed on the screen You can view one voicemail record at a time See Retrieving Personal Voicemail with the Cordless Handset on page 149 On the Deskset voicemail records are listed on the screen You can forward messages to an extension but with limited functionality See To forward a message on page 152 On the Deskset you can add an introductory message and forward a message to multiple extensions You can access the Directory and choose to see All Personal System or Extension lists but you cannot change the sort order or create new Personal Directory entries See Accessing the Directory with the Cordless Ha
104. e Paging with the Cordless Handset on page 171 Parks the current held call and adds the call to the Parked Calls list See Parking an Active or Held Call on page 95 Accesses the Parked Calls list See Parking a Call on page 95 Accesses the Extension list See Accessing an Extension with the Cordless Handset on page 113 Accesses the Call Log See Accessing the Call Log with the Cordless Handset on page 162 Goes to conference setup and uses the current held call See Making a Conference Call on page 90 Retrieves voicemail See Retrieving Personal Voicemail with the Cordless Handset on page 149 a lt Ai ry Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Parking a Call Putting a call on hold and parking a call are similar operations The difference is that a held call can only be retrieved at the Deskset or Cordless Handset that put the call on hold and a parked call can be retrieved at any extension Parking an Active or Held Call To park a call 1 Press OPTIONS from an active or held call to display the OPTIONS screen 2 Press 3 to park the call 12 30p Feb 23 Hl Graham Bell parked at The parked call is given a parked call number and is available at all system extensions Q When a held call is parked it is removed from the list of held calls NOTE Retrieving a Parked Call From Any Extension To retrieve a parked call 1 If yo
105. e only pressing the key displays the Call Queue list where you can view and retrieve calls in the Call Queue Show whether there is an active conference or held call or whether there is a line available for making a call Status indicators appear in this space See Deskset Status Indicators on page 18 igati Appear when pressing A and V on the navigation key will move the highlight i aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Modes of Operation The system administrator can configure the Synapse system to operate in one of two different modes Call Appearance mode and Line Appearance mode Your Deskset operates differently in each mode The appearance mode affects how you make answer and manage calls Each mode provides a unique set of configurable features This User s Guide includes information about and procedures for both Call Appearance mode and Line Appearance mode You know your Deskset is in Call Appearance mode when the Idle screen displays New Missed Calls as shown in Figure 5 The Idle screen appears when the Deskset is first turned on and when there is no call activity In Line Appearance mode the Deskset does not display missed calls 12 30PM Thu Feb 25 2010 Y h c EXT 249 m Call Appearance Icons John Smith Correspond to five 2 New Missed Calls Call Appearance keys on 5 New Messages the Deskset Press F or ah to move highlight then press SEL
106. e Calls On Hold list Silences ringer during incoming call and either goes back to previous screen or goes to next incoming call Initiates recording of an introduction when forwarding a voicemail message Completes conference call setup Jumps back eight seconds in playback mode Jumps forward eight seconds in playback mode Opens the sort options menu in the Directory Allows you to listen to a voicemail message in progress Allows the user to create a new message and send it to Desksets on a predefined distribution list Locates a registered Cordless Handset by playing a tone on the handset 251 MB List More 1 Mirk ew ParkList Play Al Playileg Record Description Goes to the Mailbox list Moves to the next set of soft keys If this key appears there are more than four soft keys available More 1 2 indicates page one of two More 1 3 indicates page one of three Marks an old message as new Creates a new entry Cancels proposed action Initiates a page Parks a call Accesses the Park list so you can review or pick up parked calls Pauses message playback or inserts a two second pause in a digit string Plays highlighted message from Message list Plays all voicemail messages Plays message from Call Log review Records an audio clip using the Deskset microphone Registers Cordless Handset or headset Retrieves a parked call Saves in
107. e Deskset Settings menu press MENU then 1 Deskset Settings 2 Sounds 3 Preferred Audio Mode Use or ah to scroll then press SELECT or press 1 3 Figure 50 Deskset Settings Menu Table 22 Deskset Settings Menu Structure Function See page Submenu 1 Display 175 1 Contrast 1 9 Backlight Lo Hi Off 2 Sounds 175 Ring volume 0 9 Audible Ring Delay 0 40 seconds Call Appearance mode only Ringtones 1 9 Key beeps On Off Call Waiting Tone On Off N fF N 3 Preferred Audio Mode 177 Speakerphone Headset NF ub W Deskset Settings 174 E T 3 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Use the Display menu to adjust your Deskset LCD contrast and backlight To access the Display menu Display 1 2 3 4 Sounds Press MENU then 1 and then 1 The Display menu appears 1 Contrast 2 Backlight Use F or ah to move highlight Use or to cycle through options Save Press 1 to set the desired Contrast level Press lt or gt to adjust the level from 1 to 9 The default is 5 Press 2 to set the desired Backlight level Press lt or gt to cycle through Hi Lo or Off The default is Hi Press to accept the adjustments and return to the Deskset Settings menu Use the Sounds menu to set the ring volume delay the beginning of audible ringing pick one of nine ringtones or turn key beeps on and off To
108. e IP address You must correctly enter connected to the same the IP address of your Deskset into your Internet subnet network as the browser s address bar At the Deskset press Deskset and the subnets are MENU gt 4 to see the IP address displayed in not set up to communicate the third line of the information Ensure that there is an Ethernet cable attached to Network port on the Deskset and to the LAN If a PC at the same workstation is sharing the LAN connection attach an Ethernet cable to your computer s Ethernet port and to the PC port on the back of the Deskset Confirm that your computer and your Deskset are on the same subnet so that they can talk to each other Check that the first three sections of each IP address are the same If they are not they may not be connected to the same subnet Contact the installer the subnets may not be set up to communicate Changes made in the WebUI are not saved Probable Cause Corrective Action must be clicked on m Click on each page to confirm the each page to confirm the changes changes Troubleshooting 237 E o Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents PC Deskset Interaction Internet connection or access to the local network on your computer does not work after installing the Deskset Probable Cause Corrective Action The Ethernet cables are not installed correctly Check that the Ethernet cable from the comput
109. e cctanmesenesia mnletsledanssansuentonuiienias 19 Call Indicators in Line Appearance Mode oii ci sciiecccnsascnuntensancaniiiesnaceiunsinimbsiad sivaaseniiesieuaisintssltidniataniinies 20 CE E a E Teny ene etn Maren Ronny en no nerertr ener an 21 C EE r E E E AES 22 ry ENY oT Ea 23 Using the 5peakerphorG eee nee meee eee aea i aandaa adedana aeiaai 24 18 GB g 2 a E a A E R E 24 PN INE AUO AOE M aaa 25 C A eN A E EE EEEE EEA 25 SB67040 Cordless Handset Optional sesiis iniii 26 Cordess Handset ESC UO nasie A 27 Cordless Handset Liquid Crystal Display LCD ssses0ss000000sssss0000orsssssssscesessssssssssecesese 29 conio ee Ee 1 ea E 31 Cordless Handset Screen ICONS s esseeseessesssesecsssesscesressesseoseeosesseesscosresressesseeseeoseossessressesseess 31 Using the Cordless Handset Speakerphone s essessesssesseossessossesseesscosesssesscsscesseseeessessessses 32 Switching Between Deskset and Cordless Handset uu ecesesessssesesesesesssseseseeceeeseees 32 Deskset SB67040 Cordless Handset Comparison ssssssssesesesessesesesessseceseraeaees 33 Deskset Handset Interaction seria 35 Answering a Call While Another Device is on a Call ses s0se0s0s0s0oss000s000s000s0 35 Synapse SB67030 031 Deskset amp Accessories User s Guide UN o AA AEN OEN 33 P GG A E OE NN ON ETE ONA See weer env et teeter 35 L o PAEAN E O AA A P AEA N ere O AA A EE A 33 PS ER E O V APEA AE nee ENE AAT eee eee 35 Cord
110. e else is listening to a message when you delete it the message is not deleted until the listener exits the voicemail session Message playback is not interrupted if you receive a call while playing Group Mailbox voicemail The incoming call appears on the Deskset screen accompanied by a call waiting tone There is no call waiting tone in Line Appearance mode Voicemail 132 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing Your Messages Voicemail Access to your messages is different depending on whether or not you have access to any Group Mailboxes and whether you have enabled voicemail distribution If you do not have access to a Group Mailbox and you have not enabled voicemail distribution you can access just your new messages by selecting New Messages on the Idle screen A list of your new messages appears You can also access all messages old and new by pressing MESSAGES A list of all messages appears To access your voicemail 1 New Messages gt appears when you select From the Idle screen press MESSAGES If necessary use the dial pad to enter your user password and press SELECT Once you have entered your password you do not have to enter it again while you are reviewing messages However if you exit the Messages screen you will need to enter your password to access the Message list The screen that appears depends on your system configuratio
111. e system active call An established telephone call that is not on hold analog phone A non Synapse telephone that plugs directly into a normal telephone wall plug or into the Synapse PSTN Gateway BYPASS port or ATA FXS port ATA Analog Terminal Adapter Allows the integration of non Synapse analog telephones a fax machine overhead paging equipment and a music on hold source into the Synapse system It also provides Group Mailboxes to allow different people to access the same Mailbox Auto Answer You can set the Deskset to automatically answer calls after a delay that you specify Without touching the Deskset you can speak to and be heard by people who call you In Line Appearance mode Auto Answer applies to Intercom extension to extension calls only Auto Attendant A system that automatically answers incoming calls and provides instructions to callers Aux Out A 3 5 mm jack on the ATA that can be used to connect some single zone overhead paging devices Available A screen icon that indicates that there is a Call Appearance key that is not busy with predialing dialing ringing or an active or held call BYPASS port An RJ 11 jack on the PSTN Gateway that allows for communication during power outages Plug an analog telephone into this jack Call Appearance The five icons on the right side of the Deskset display and the keys and LEDs associated with those icons The keys access active and held calls and calls that
112. ed 4 When you are finished recording press ERO The screen changes to display A o a Deskset Settings 187 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Play Rec Name Personal Name Duration 5s Max allowed 10s _ E Sr 5 Press EWE to review the recorded name 6 Press 93g The Name Recording menu appears To delete a personal name 1 From the Name Recording menu press 2 to delete the personal name A confirmation screen appears Name Recording _ Recording Are you sure you want to delete your recorded name Press Yes to delete or No to cancel 2 Press to confirm After you delete your recorded name the Auto Attendant will announce your extension number instead Deskset Settings 188 lt E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Registering an Optional Cordless Handset Q The Cordless Handset is not supported in Line Appearance mode NOTE You can register only one AT amp T SB67040 Cordless Handset to a Deskset When a Deskset has cordless accessories they are all part of the same extension and only one device can be used at a time To register the SB67040 Cordless Handset 1 Press MENU then 2 and then 6 The Cordless Settings menu appears Cordless Settings haf s 1 Handset Not Registered 2 Headset Not Registered Press SELECT to register or deregister the cordless device Use
113. eeseesee 192 Deregistering the Cordless Handset or Headset without the Deskset 193 Cordless Accessory Registration and Deregistration TiMe OUT ee eeeeeeeeee 194 Setting and Changing Your Password e essesssessesseessesseossessesseoseessesseessessessesssesseessesseess 123 Setting the Voicemail to Email MOde sssesesessessesseesscssesssesscoseossessesseeseesseoseessesseessesseess 196 rT 19 a E a EE i Be a 2 5iE 8 2 1H eee ene en Or Une nD ee en RCT RE RN eC Une SNe Nn Neo ore 198 Using D N t Disturb LOND essais aaeanoa aieiai 199 AUAA Sa caa aaa a 200 CEE Na be E N 202 Settung Cordless Handset Contrast sssini enaa 203 Setting the Cordless Handset SoundS eseesssessceseossessesssesscoseossesseossessesseeseeoseosseeseessess 203 Setting the Cordless Handset Ringer and Voice VOLUME sssessesssessesseessess00s 204 Setting the Cordless Handset to Factory Default sssssesssessesesecsssssssssseseessens 205 Viewing the Cordless Handset Product ID sesessosssessessesssesseossossesserssessesseesseoseossesseess 205 Oe Wi GPG seinen eee 206 Accessing the Web User Interface WeDUI cc ccssssssssssessessesssssssssessessessesssssesacsnccssssessseeneeseesses 207 ETT TE U o eeeenne tenon emne rtm Mrr ten aeCeMONe er mrOnC er Mra nn eruetier nrc mee tinal mt rene tt er tr 208 EE AE E o EE E EA IA OA E E I AA A AA ep a eo enone ee ee eed 209 ee sisters EAEE OA EE O N
114. egistration is not working Probable Cause Corrective Action The headset and the Deskset Confirm that you have placed the headset in the are not communicating with charger before you press on the each other Deskset f registration does not start try lifting the headset out of the charger for a few seconds before placing it back Poor audio quality Speech is cutting out Probable Cause Corrective Action The headset is almost out of You may be close to being out of range Try range or is experiencing moving closer to the Deskset interference Other electronic products can cause interference with your headset Try installing the Deskset far away from devices such as televisions microwaves or other cordless devices If the problem persists check audio quality on the Deskset and or contact your system administrator HEADSET key on Deskset does not work Probable Cause Corrective Action Headset is in the charger or Confirm that the headset is out of its charger powered down before you press HEADSET Confirm that the headset has sufficient power If the headset does not respond and the blue light does not blink the battery may have no charge Place the headset in the charger for at least six hours MUTE key on the Deskset does not mute the headset Probable Cause Corrective Action MUTE keys on Deskset and None Only the MUTE key on the headset mutes headset operate separately ca
115. en there is an incoming call The headset FLASH feature does not operate with the SB67030 031 Deskset Open to install or replace the battery When you receive calls the headset earpiece plays a ringtone The headset does not have an external ringer aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Headset Operation Table 14 TL7600 Cordless Headset Operation Function Operation Ringtone Press MUTE rtasu to temporarily silence the ringtone in the headset earpiece silencing This silences the ringtone without disconnecting the call The next incoming call rings normally at the preset volume Volume control While on a call use the VOLUME keys on the side of the headset to adjust the listening volume Mute Press MUTE rtasu to turn the headset microphone on or off When mute is on there is a short beep every 10 seconds until mute is turned off Q The MUTE button on the Deskset does not mute the Cordless Headset NOTE Answering a call Press ON orr on the headset Ending a call Press on OFF on the headset Auto off A call ends automatically when you put the headset in the charger Alert tones You hear three short beeps when VOLUME keys are pressed when the volume is already at its highest or lowest setting The headset is not registered and the headset ON OFF button was pressed m The headset has gone out of range from the Deskset during a call Low battery Y
116. enus goes back to previous page Deletes a record Removes an extension destination when forwarding a voicemail message Backspace the cursor when entering data Piatto a a Deletes the highlighted voicemail Turns Call Forward on or off message in the Message list Cancels action and returns user to i Deregisters Cordless Handset or previous mode headset in registration menu Clears the active Call Screening imc Shows more detail for a particular indication from the Call Appearance screen entry Shows the voicemail distribution list Clears NEW indications from all Turns Do Not Disturb on and off messages Drops a selected call during a three way conference Appendixes 250 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Table 24 Deskset Soft Key Functions Continued Function Function Back to Contents End Cont Favdhsq Fav l Firsthlime Lasthime HoldList loin Listen Ly Weg Appendixes Description Allows changes to previously entered information Ends conference Ends paging to all extensions Exits the current screen and returns to the previous menu Goes to the Extension list Initiates Message Forward function Forwards incoming call to voicemail or other destination set by the administrator Switches between first and last name sort in the Directory and Extension lists Goes to th
117. er is plugged into the Deskset port labeled pc A second Ethernet cable should be plugged into the Ethernet port on the Deskset marked with the other end plugged into your LAN Your PC is slower after connecting it to the LAN through the Deskset Probable Cause Corrective Action A computer connected through the Deskset will be limited to 100 Mbits s Use separate Ethernet connections for the Deskset and the computer so that the computer can take advantage of the network s greater bandwidth Your PC which is connected to the LAN through the Deskset briefly loses its network connection Probable Cause Corrective Action For PCs connected to the LAN through Desksets disruption to the Deskset operation affects the PC For example when the Deskset restarts possibly due to a software upgrade the connection to the LAN is temporarily lost Troubleshooting If the PC is connected to the LAN through the Deskset your system administrator should avoid updating software or restoring Deskset settings when you are using the workstation If the PC is connected to the Deskset and if the PC is connected to an Uninterruptible Power Supply UPS plug the Deskset into a UPS Use separate Ethernet connections for the Deskset and the computer ae Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents SB67040 Cordless Handset Handset does not work at all LCD is black Probable Cau
118. ering a Cordless Handset or Headset on page 192 NOTE For security reasons the registration process on both Deskset and cordless accessory terminates after the time out period of two minutes if registration is not successful If the registration process times out on the cordless accessory the cordless accessory resets itself The Deskset returns to the unregistered cordless accessory startup screen The Cordless Handset displays Registration Failed if the process times out If the registration process times out on the Deskset it displays Registration Failed and returns to Idle mode If Cordless Headset registration fails the ON OFF light on the headset flashes twice every five seconds To reset the headset remove the headset from the charger and try the registration process again beginning with Step 1 To register the TL7600 Cordless Headset on page 191 Deskset Settings 194 KN E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Setting and Changing Your Password Use the Password menu to set change or clear your password This setting can also be controlled on the WebUI Once the password has been cleared password entry is no longer necessary for User Settings voicemail and the WebUI To set change or clear your password 1 Call Appearance mode Press MENU then 2 and then 7 Line Appearance mode Press MENU then 2 and then 6 The Password menu appears Password
119. es You can delete a single message or all messages from the Messages list You can also delete a single message during message playback as described in Message Playback on page 134 To delete a single message or all messages 1 Open a Messages list as described in Accessing Your Messages on page 133 2 Press A or V to highlight the desired message 3 Press PANEJ to delete the message The system removes the message from the list and highlights the next message OR To delete all messages a Press MA and then press IDEM The confirmation screen appears Messages Are you sure you want to delete all messages Press Yes to delete all messages Press No to cancel b Press to confirm Q All messages are deleted whether they are new unheard or not NOTE To do this with the Cordless Handset see Managing Personal Voicemail with the Cordless Handset on page 151 Voicemail 142 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents New Message Status Indications Icons You can add a new message indication icon or delete all new indications from the Messages list Messages display with an exclamation point to indicate that the message has not been played To clear and restore new message indications 1 Open the Messages list as described in Accessing Your Messages on page 133 A Messages list appears 2 Press MERI then MIERY to display the and MENJ
120. eskset amp Accessories User s Guide Back to Contents CALL MANAGEMENT This chapter describes the call management features of the Deskset and optional SB67040 Cordless Handset The Deskset and Cordless Handset enable you to put calls on hold transfer calls park calls and create conference calls Call management features and procedures differ depending on whether your system is in Call Appearance or Line Appearance mode This chapter describes the differences between the two modes Call Management Call Management on page 73 Putting a Call on Hold in Call Appearance Mode on page 74 Putting a Call on Hold in Line Appearance Mode on page 75 Transferring a Call in Call Appearance Mode on page 76 Transferring a Call in Line Appearance Mode on page 79 Making a Conference Call on page 81 Parking a Call on page 84 Call Management Using the Cordless Handset on page 86 Call Management Using a Headset on page 97 aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Call Management Back to Contents The Deskset call management functions begin with the active call screen shown in Figure 29 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 ee Quick Dial Call Appearance Mode 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 Line Appearance Mode Figure 29 Active Call Screen Table 17 Active Call Screen Description Key Description Park
121. et To retrieve personal voicemail 1 Press MSGs from the Idle screen shown in Figure 47 on page 148 to retrieve all personal voicemail The message review screen appears WES Nel amp 1 13 Graham Bell 232 555 0176 Jan 10 12 03pm CT oz10 PREV NEXT OR When New MSGs is highlighted press SELECT to play new Personal Messages The New Message review screen appears SOWA amp 1 5 Y Graham Bell 232 555 0176 Jan 10 12 03pm NEW Cd 02 10 PREV NEXT 0 If you have created a user password you are prompted to enter it NOTE 2 Press Wag to begin playing the voicemail see Reviewing Messages with the Cordless Handset on page 150 or press Hi 34im to return to the Idle screen Voicemail 149 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Reviewing Messages with the Cordless Handset To review messages 1 Press WaT g to begin voicemail message playback The message begins playing as shown below sees amp 1 13 Y lt Message Counter Graham Bell Once message playback starts e The WaT soft key becomes PAUSE FF e The message progress bar indicates how much of the message has played e The message timer displays the remaining time in seconds of message playback e Press SPEAKER to hear message playback through the speaker e Press lt 1 to jump back eight seconds e Press gt to jump forward eight seconds e Press A to play the prev
122. et blue lines telephone green line T1 red lines Ethernet orange lines audio Conference A Music on Hold Overhead Phone Fax Mechic Sa Source Paging System Figure 1 Sample Synapse System Overview 11 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Deskset Description Overview The key external features of the Deskset are shown in Figure 2 and described in Table 2 Figure 2 12 30PM Thu Feb 25 2010 a al Graham Bell 9 1 800 222 3111 0 13 j ABC Account 503 555 0194 5 32 Quick E Dial gt a Ee GD Deskset External Features Table 2 Deskset External Features 1 Liquid Crystal Display LCD 2 Soft Keys 3 Corded Handset 4 Hard Keys 5 Navigation Key 6 Quick Dial or Call Queue Key 7 Call Appearance Line Appearance Keys 8 Voicemail Indicator Provides controls and information for using the Deskset Four keys that produce different actions depending on the LCD labels Traditional 2 conductor wiring FXKO Foreign Exchange Office Ports Fixed function keys See Deskset Hard Keys on page 13 Moves the cursor up down left right on the display Provides easy access to frequently dialed numbers or to the Call Queue depending on your system setup Five keys that access active calls and held calls Illuminates when there are new voicemail messages aE Synapse SB6 7030 031 Deskset amp Accessories User
123. et amp Accessories User s Guide Back to Contents Transfer to Voicemail Select a transfer destination Choose from a list of mailboxes or transfer to your Personal mailbox m Press EXIRYATY to select an Auto Attendant to which to transfer the call 3 When the new call is established you are ready to transfer the first call You can m speak to the person to whom you are transferring the call and announce the transfer m cancel the Transfer Setup screen on the first call by pressing CANCEL The call remains on hold 4 To complete the transfer press A Call Transferred screen appears for two seconds When the transfer is complete the screen returns to Idle mode Call Management 80 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Making a Conference Call You can set up a conference call with yourself and two telephone numbers either internal external or with both The pictures below show Call Appearance mode but the procedure is the same in Line Appearance mode To make a conference call 1 Press from an active call screen The call is put on hold and the Conference Setup screen appears 12 30PM Thu Feb 25 2010 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 0 11 232 555 0176 Waiting to Join q Press KIN Call 2nd number or retrieve held or Quick parked call Dial Active Call Waiting to Join Conference 2 Establish a second call You can dial the second c
124. ete all entries only when viewing the Call Log list from Idle mode To delete all Call Log entries 1 From the Call Log press to display the EPAI soft key Graham Bell 4305 555 0176 gt Mary Williams NEW 9 55a Unknown Caller NEW 12 31p 503 555 0194 NEW 4 23p 555 0134 NEW Jan 27 443 555 0625 Press or gt for dialing options IEEE 2 Press EAN to delete all entries in the Call Log The confirmation screen appears Are you sure you want to delete all Call Log entries Press Yes to delete all entries Press No to cancel k aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents 3 Press to confirm the deletion The empty Call Log appears Call Log The Call Log is empty Press CANCEL to naa gt la 4 Press CANCEL to exit the Call Log To do this with the Cordless Handset see Deleting Call Log Entries with the Cordless Handset on page 165 Call Log 161 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Call Log with the Cordless Handset Q Cordless handset operation is compatible with Call Appearance mode only NOTE You can also access the Call Log with the optional SB67040 Cordless Handset m Using the Call Log with the Cordless Handset on page 163 m Managing Missed Calls with the Cordless Handset on page 164 Graham Bell 4 2329 01 Tor m Reviewing the Call Log with the Cor
125. etting is three minutes the Deskset rings to remind you that the call is still on hold 2 To take the call off hold press SELECT or press the Line Appearance key for that call Call Management 19 lt E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Transferring a Call in Call Appearance Mode You can transfer an active or a held call to an internal extension or external number an extension s voicemail Group Mailbox if available or your Personal Mailbox an Auto Attendant a Call Queue or Ring Group if available The transfer recipient does not have to talk to you before receiving the transferred call If you do not talk to the transfer recipient before transferring the call you are making an unsupervised transfer If you talk to the transfer recipient before completing the transfer you are making a supervised transfer You can transfer a call to an external number only if this function has been enabled by your system administrator The call transfer function is enabled by default To transfer calls with the Cordless Handset see Transferring on page 88 To transfer a call 1 Press from the active call screen The call is automatically put on hold and the Transfer Setup screen appears 12 30PM Thu Feb 25 2010 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 0 11 Press Nena 4224 Awaiting Transfer Quick a Make a call retrieve a call or choose Dial tr
126. eve the parked call The active call screen appears 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 ee Accessing Items in Lists 100 E a 3 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing Voicemail For more information about voicemail see Voicemail on page 128 To access your voicemail 1 From the Idle screen press MESSAGES If necessary use the dial pad to enter your user password and press SELECT Once you have entered your password you do not have to enter it again while you are reviewing messages However if you exit the Messages screen or go to another feature you will need to enter your password to access the Message list The screen that appears depends on your system configuration If you do not have voicemail distribution enabled or access to a Group Mailbox the Messages list appears Messages Y B 3 aia Graham Bell 4232 555 0176 gt Private Mary Williams Press F for next or ai for previous message More 13 If you have enabled voicemail distribution see Voicemail Distribution on page 214 the Leave New Message or Listen screen appears Messages Do you wish to leave a new message or listen to your messages Press LvMsg to record a new message or Listen to review your messages m Press to create a message to send to a voicemail distribution list See Sending a New Message to a Distribution List on page 140
127. ew Messages Press or a to move highlight then press SELECT 2 Press PPM to turn DND off DAPEN disappears from the screen Q Call Appearance mode The DND indicator only appears when Call Forward All is disabled When Call Forward All is set no calls ring regardless NOTE ofthe DND setting so the DND indicator does not appear Deskset Settings 199 KN E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Auto Attendant Settings If your system administrator has set your extension as an Auto Attendant Manager you can use the Deskset to manage one or more Auto Attendants To manage the Auto Attendant Settings 1 Press MENU to display the Menu with a fifth item Auto Attendant Settings 1 Deskset Settings 2 User Settings 3 Admin Settings 4 Deskset Information 5 Auto Attendant Settings Use F or a to scroll then press Quick N SELECT or press 1 5 Dial 2 Press 5 to display the Auto Attendant Settings The screen displays a list of Auto Attendants that you can manage Auto Attendant Settings Skaf Use or ah to scroll then press Quick i SELECT to edit settings Dial 3 Highlight the name of the Auto Attendant you want to manage and press SELECT 4 Press lt or gt to select Scheduled OFF or Manual Auto Attendant Settings Sales Press 4f or to cycle through options Save Scheduled Turns the selected Auto Attendant on Incoming calls are fo
128. extension s Personal Mailbox Call Management 78 E y p Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Transferring a Call in Line Appearance Mode You can transfer an active call to an internal extension an external number if this function has been enabled by your system administrator another extension s voicemail Group Mailbox or your Personal mailbox an Auto Attendant To transfer a call 1 Press Zee from the active call screen The call is automatically put on hold and the Transfer Setup screen appears 12 30PM Thu Feb 25 2010 232 555 0176 Awaiting Transfer Make a call retrieve a call or choose transfer destination from a list 2 Select a transfer target You can press the Intercom key and dial an extension number press an available Line key and dial an external number Depending on your system configuration transferring calls to an outside line may be disabled calla number from a list For example press 354tG and select an extension to call m take a held call off hold or press BOLIS to retrieve a held call m transfer the call directly to voicemail by pressing The Transfer to Voicemail screen appears on which you can press e AUSGE to select an extension s Personal Mailbox o VETERE to select a Group Mailbox if available oO to transfer the call to your Personal mailbox Call Management 19 Synapse SB6 7030 031 Desks
129. figuration The screen displays Network Down Probable Cause Corrective Action The Ethernet cable is Ensure that one end of the Ethernet cable is unplugged plugged into the port marked LAN on the device and that the other end is plugged into your office LAN Confirm that the Ethernet port light next to the Ethernet port is green If it is not unplug the cable and plug it in again There may be a problem with Check if other network devices such as the office network computers are communicating with the network If not then contact your IT administrator The screen displays Synch Failed Probable Cause Corrective Action The device synch failed when Reset the device Insert a pen or paper clip into trying to connect to the the reset hole and press for more than five system seconds The maximum number of that m A device must be removed from the network and type of device has been deleted from the system before another device reached can be added Troubleshooting 221 5 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Probable Cause Corrective Action The same Deskset extension Reset the Deskset to factory defaults without the number already exists network cable connected Use a paper clip to press and hold the reset switch for more than five seconds The device software version Ask your system administrator to update all is different than the rest of device
130. formation entered Forwards voicemail message to selected extensions Sets the selected option as the default choice Stops recording playback or listening Stores number in the Personal list Initiates transfer of a call Confirms transfer Confirms proposed action aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Handset Soft Keys Table 25 provides an alphabetical list of the labels that appear above the Cordless Handset soft keys Table 25 Cordless Handset Soft Keys Key Function ey Function Answer an incoming call During an active call answer the new call and Access voicemail messages S Cancel proposed action in a put the current call on hold Coptinmation screen e Backspace the cursor when entering i iti EZE hitiate an all extension page data i p i EJAS Pause message playback or insert a wT Terminate the current operation two second pause in digit string Access the Call Log EGI Play voicemail message Appendixes Initiate a conference call Delete a Call Log or Redial entry Drop a selected call during a three way conference Exit from the current screen and return to the previous mode Access the Extension list Silence the incoming call Complete the conference setup Access the four viewing options for the Directory All Personal list System list and Extension list 252 Record an introductory mes
131. forwarding all calls Incoming Calls 62 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Call Screening Q This feature applies to Call Appearance mode only NOTE When an incoming call goes to voicemail the Message icon 4 indicates that recording is in progress You can listen to the recording in progress and interrupt it at any time by answering the call If another incoming call occurs while screening a call the highlight moves to the new call and there is an abbreviated ring To screen a call If there is more than one active call press V or A to highlight the call marked with the Message icon m Press to listen to a message that is being recorded The soft key changes to 12 30PM Thu Feb 25 2010 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 T Graham Bell 232 555 0176 T Press BSG Gg Answer Clear Answer Clear Call Screening Stop Press RARA to interrupt the recording and talk to the caller m Press to cancel call screening for this call and return to the previous Call Appearance or the previous screen Press GEMM to stop listening to the message being recorded Call screening is not available on the optional Cordless Handset or Cordless NOTE Headset Incoming Calls 63 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Auto Answering Incoming Calls You can set your Deskset to answer calls automatically without your havi
132. g messages to lists that you create in the WebuUI This feature is disabled by default If you enable this feature there will be an additional step every time you press MESSAGES to access your voicemail See Accessing Your Messages on page 133 To enable and disable voicemail distribution lists 1 In the navigation menu at left click Voicemail Distribution to display the Voicemail Distribution Lists page If you have previously enabled voicemail distribution and created one or more voicemail distribution lists the existing voicemail distribution lists appear Voicemail Distribution Lists for Extension 200 Voicemail Distribution is currently Enabled Disable Voicemail Distribution Name Members Product Development 7 View Edit Sales 5 View Edit Service 3 View Edit Warehouse 2 View Edit Create New Distribution List 2 Click Enable Voicemail Distribution to enable or Disable Voicemail Distribution to disable voicemail distribution Web Interface 214 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents To create a voicemail distribution list 1 In the navigation menu at left click Voicemail Distribution to display the Voicemail Distribution Lists page 2 Click Create New Distribution List The Create Distribution List page appears Create Distribution List Name Distribution List Members Distribution List Available Extensions Members Add gt
133. g Calls 54 T Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Making Calls with the Optional TL7600 Cordless Headset If you have an optional TL7600 Cordless Headset registered to your Deskset then you can make calls with the headset Use the Deskset dial pad to dial the number To make a call with the Cordless Headset 1 Press ON off on the headset The headset is active when you hear a dial tone 2 Dial the extension or phone number on the Deskset 3 Press on OFF on the headset to end the call OR 1 Predial the extension or phone number on the Deskset or optional Cordless Handset 2 Press ON orr on the headset to initiate dialing and transfer the audio to the headset 3 Press on OFF on the headset to end the call Outgoing Calls 55 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents INCOMING CALLS When a call comes in the Deskset and the optional SB67040 Cordless Handset ring and the incoming call information appears as shown in Figure 24 on page 57 The screen displays the caller s name and number if available If there is more than one incoming call they are displayed on the five Call Appearances or up to four Line Appearances on the screen You can answer or ignore each call You can also answer calls with the optional TL7600 Cordless Headset When you hear the ring press ON off on the headset If you have an analog telephone such as a confe
134. gi to forward the call to voicemail SPEAKER to switch the current call to and from the speakerphone Multiple Incoming Calls If the Cordless Handset receives more than one call at a time the calls display in a list on the screen The most recent call is added to the bottom of the list and appears as a two line name and telephone number The other pending calls appear in the list as one line entries as shown in Figure 28 This screen remains active until you answer one of the calls or until all calls end or are forwarded 12 3200 Eeh 23 ___ INCOMING a a Mary William s Charlie Johnson Graham Bell 232 555 0176 F Figure 28 Multiple Incoming Calls Options during multiple incoming calls m Press A or V to view the incoming calls m Press SELECT PHONE or SPEAKER to answer the highlighted call m Press IGNORE to silence the ringer of the highlighted call m Press to forward the highlighted incoming call to voicemail Press lt Volume gt to decrease or increase the ringer volume Incoming Calls 10 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Q Unanswered incoming calls are handled according to the Call Forward No Answer setting NOTE rep The system administrator sets the call forwarding options For 2 more information on this setting see the Synapse Administrator s Guide at www telephones att com synapseguides Incoming Calls T1 i Synapse SB6 7030 031 D
135. he Synapse Installation Guide at www telephones att com synapseguides 2 Verify that the Deskset Cordless Settings screen indicates that the device is registered m Press MENU gt 2 gt 6 f the handset is not registered register it a Place the handset in the charger b Register the handset at the Deskset Press MENU gt 2 gt 6 gt 1 gt f the headset is not registered register it a Place the headset in the charger b Register the headset at the Deskset Press MENU gt 2 gt 6 gt 2 gt Call Appearance mode or MENU gt 2 gt 3 gt 2 gt Line Appearance mode i a Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Display Messages The screen is blank or the Deskset menu does not work Probable Cause Corrective Action There may be no power or m See To resolve a blank screen or device that the Deskset may need to be does not work at all on page 219 reset Reset the Deskset to factory defaults Disconnect the LAN cable and insert a pen or paper clip into the reset hole and press for more than five seconds The screen displays J oining Site for more than one minute Probable Cause Corrective Action The Gateway is failing to m Always disconnect the LAN cable before restoring synchronize with a Deskset factory defaults by pressing the RESET button configured for a different more than five seconds system con
136. he Idle screen The Cordless Handset provides access to the following lists Accessing Items in Lists Extension List See About the Cordless Handset Extension List on page 113 Quick Dial List See Accessing the Quick Dial List with the Cordless Handset on page 114 Redial List See Accessing the Redial List with the Cordless Handset on page 115 Directory List See Accessing the Directory with the Cordless Handset on page 126 Voicemail List See Accessing Personal Voicemail with the Cordless Handset on page 147 Call Log See Using the Call Log with the Cordless Handset on page 163 k a Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents About the Cordless Handset Extension List You can access the Extension list illustrated in Figure 37 from Idle Live Dialing Transfer and Conference Setup modes EXTENSION Highlighted extension number position total First and Last Name j gt Amy Lee number of extensions if available and 203 Extension number Douglas Lewis Edgar Williams Gary Keys Press to exit the Extension list Figure 37 Extension List Functions Accessing an Extension with the Cordless Handset The following steps display the EXTENSI ON screen shown in Figure 37 To access an extension 1 From the Idle screen press OPTIONS and then press 4 You can also access the EXTENSION screen from the following NOTE m Tran
137. hen press set 6 Press CANCEL to return to the Directory Directory 120 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Creating a New Personal List Entry You can add up to 50 personal entries to the Directory These personal entries are only visible at your extension To create a new Personal list entry 1 Press DIRECTORY to display the Directory 2 Press Directory al 1 48 148 FS ABC Accountants Personal 503 555 0194 Amy Lee 203 Angela Martin 732 555 7318 Charlie Johnson 888 883 2445 David Carter 443 555 0625 Davis Caterer 317 555 0129 Use F or ah to scroll or use dial pad for quick search More 13 to display the Personal Entry screen with the cursor positioned in the First Name field 3 Edit the First Name Last Name and Phone fields using the dial pad See Deskset Dial Pad Entry on page 23 The name text fields are limited to 20 characters each and the number field is limited to 32 digits 4 When editing the entry you have the following options Press lt or gt to move the cursor Press A or V to move to the previous or next field Press to erase the highlighted character if there is one or else the character before the cursor Press ELEME to insert a two second pause into the phone number The pause appears as a P in the field and is counted as a digit For external phone numbers enter a 9 or whatever digit if any that m
138. iately active when powered up and after a power interruption Allow at least 30 seconds for the device to boot up If you have an SB67031 Deskset using Power over Ethernet PoE ask your system administrator to confirm that the PoE switch is working correctly To resolve a sluggish unresponsive or unusually behaving device Reset the device by pressing the RESET button on the back of the Deskset for less than five seconds or by removing and restoring AC power Pressing the RESET button for more than five seconds will erase all data and CAUTION Settings To restore a Deskset to factory defaults Insert a pen or paper clip into the Reset hole on the back of the Deskset and press the RESET button for more than five seconds Troubleshooting 219 E a 3 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Troubleshooting To resolve problems with a cordless device For features or audio problems make sure that the Deskset associated with the cordless device does not share the problem If it does look in Deskset Troubleshooting See Other Deskset Features on page 235 1 Verify that the device battery has power ep When removed from the charger the Cordless Handset screen is lit for about 30 seconds When removed from the charger the Cordless Headset emits a dial tone or three beeps when you press ON OFF If there is no power see the handset or headset installation sections of t
139. ion List on page 113 Accessing Items in Lists 104 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Quick Dial List The quick dial list provides up to six entries for frequently called numbers To access and dial quick dial numbers 1 Press the button to the right of ie 12 30PM Thu Feb 25 2010 Y 2h EXT 249 John Smith 2 New Missed Calls 5 New Messages Press or a to move highlight the press SELECT Quick dial labels appear 12 30PM Thu Feb 25 2010 YF Kate EXT 249 gt John Smith aa 2 New Missed Calls avis 5 New Messages Titan Press key next to name to call lt Empty gt the quick dial number Edit List Back 2 Press a quick dial button to the right of a label to dial that number To do this with the Cordless Handset see Accessing the Quick Dial List with the Cordless Handset on page 114 Accessing Items in Lists 105 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Editing Quick Dial Entries After you access a quick dial entry you can add and edit quick dial entries using the Deskset or the WebUI To edit entries using the WebUI see Quick Dial Keys on page 213 To edit quick dial from the Deskset pii to display the quick dial list 2 Press to add or edit a quick dial entry The quick dial edit screen appears 1 Press the key to the right of 12 30PM Thu Feb 25 201
140. ious message e Press V to play the next message 2 Press PHONE to exit message playback and call the phone number from the message Q For external phone numbers in voicemail and CID lists Synapse dials a 9 or whatever digit if any that must be dialed first and then dials the number in NOTE the display Therefore numbers that need editing adding a preceding 1 or a country code or removing the area code cannot be dialed from voicemail 3 Press A gt M to return to Idle mode To do this with the Deskset see Message Playback on page 134 Voicemail 150 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Managing Personal Voicemail with the Cordless Handset You can delete a message or forward a message to an internal extension To delete a message 1 While viewing or playing a message press OPTIONS The OPTIONS menu appears 1 Delete All 2 Delete 3 Forward MSG 2 Choose one of the following options To delete all of your messages a Press 1 The confirmation screen appears WSS Nel a 1 13 Y want to delete all messages b Press to confirm Press NO to cancel To delete the selected message press 2 A Message Deleted screen briefly appears You then return to the message review screen PES YANG aye a 01 12 Mian BRL Message Deleted Voicemail 151 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Content
141. irected to your Deskset and all other assigned Call Queue Agents 12 30PM Thu Feb 25 2010 WF h EXT 249 John Smith 2 New Missed Calls 5 New Messages Press or a to move highlight t press SELECT Answering Calls from Idle Mode When your Deskset is idle incoming Call Queue calls ring at your extension and at all other idle Call Queue extensions To answer a call in the Call Queue You can answer these calls as described in Answering a Call on page 60 If no one answers an incoming call from the Call Queue it rings indefinitely Call Forward No Answer rules see Call Forward All and Call Forward No Answer on page 182 do not apply to calls that are directed to Call Queue extensions Your system administrator can configure a wrap up time which defines a period during which your Deskset will not ring for another queued call after you complete a Call Queue call Depending on how your system is set up calls from the Call Queue may ring at your Deskset while you are on a call that isn t from the Call Queue Incoming Calls 66 4 3 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Viewing the Queued Calls List When all Call Queue Agents are busy incoming calls are held in the Call Queue The Call Queue key LED flashes orange slowly when calls are waiting in the Call Queue You can view and answer queued calls from the Queued Calls list For more information see
142. is not involved in call or call setup activity interference Electrical signals close by that cause degraded audio performance for cordless devices internal call A phone call made from one of your Synapse system extensions to another extension IP address Internet Protocol address An individual numeric identification assigned to devices on your LAN key beep When enabled pressing a key plays a tone LAN Local Area Network A communications network that allows data devices to communicate with each other LCD Liquid Crystal Display The screen that provides instructions and feedback LED Light Emitting Diode A small light on a device that indicates status live dial Dialing after the phone is off hook main menu Auto Attendant The Auto Attendant messages and actions that are available to callers before the callers take additional actions MoH Music on Hold Music or other audio that plays to an external caller that has been put on hold by a Synapse user multi zone paging Paging through a multi zone overhead paging system The overhead loudspeakers are configured in multiple areas and transmit messages independently mute Stop sending your voice to the other party during a phone call off hook Indicates that you are on a phone call have lifted the corded handset or have pressed SPEAKER or HEADSET to answer a call or to prepare to make a call You are off hook from the moment that you hear a dial tone to when y
143. k Click _Login m You can create or change your user password once you are logged on The Basic Settings page shown in Figure 55 on page 209 appears aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Changing a setting does not instantly apply the new value Clicking Apply CAUTION Saves and applies all changes on that page Error Handling If you type an invalid value into one of the WebUI fields and click Apply the page is not saved The WebUI displays an error message at the top of the page The field with the incorrect value is highlighted in yellow as shown in Figure 54 You can view a more detailed error description by resting your mouse pointer on the highlighted field Set Password User Password abcdef lt Invalid Entry Apply Cancel Figure 54 WebUl Error Indication Web Interface 208 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Basic Settings The remaining procedures in this chapter assume that you are already logged on to the WebUl See Accessing the Web User Interface WebUI on page 207 After logging on the Basic Settings page appears as shown in Figure 55 Your Extension Name which the system administrator enters is displayed on internal calls In Call Appearance mode callers using the Auto Attendant can search for your Extension Name to reach your extension Basic Settings for Extension 200 Extension N
144. k Voicemail Distribution Your Deskset does not receive voicemail Probable Cause Corrective Action Calls are not being directed Call Appearance mode only Verify that Call to voicemail or the voicemail Forward All is off or is targeted to voicemail memory is full y e Press RZUaYOE to turn this feature off APRON will not be in the top right corner of the Deskset display e To set the Call Forward All target log on to the WebUI On the Basic Settings page set the Target Type to Voicemail Then click Apply Ask the system administrator to check the Call Forward No Answer setting Calls may be forwarding to another phone number instead of voicemail m Check your available voicemail memory You may need to delete some messages to create space Call Appearance mode only The number of new messages or all messages does not match on Cordless Handset and Deskset Probable Cause Corrective Action Cordless handsets registered m None The optional Cordless Handsets do not to Desksets that have access have access to Group Mailboxes Therefore to Group Mailboxes do not Group Mailbox messages do not appear on the recognize the messages in handset the Group Mailboxes Troubleshooting 232 n E 3 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Incomplete voicemail messages Probable Cause Corrective Action Recording interrupted by f a caller leaves a very long
145. kset Settings 191 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Deregistering a Cordless Handset or Headset You must deregister cordless accessories before you can register them to different Desksets If you remove a Deskset from the system first deregister any cordless accessories To deregister a cordless accessory 1 Call Appearance mode Press MENU then 2 and then 6 Line Appearance mode Press MENU then 2 and then 5 The Cordless Settings menu appears The following procedure describes deregistering the Cordless Handset The process is identical for the Cordless Headset except in Step 2 you press 2 rather than 1 to deregister the Cordless Headset 2 Press 1 to display the Cordless Handset Registration menu Cordless Handset Registration Cordless Handset is currently Registered Press DeReg to deregister the Cordless Handset 3 Press The confirmation message appears 4 Press to confirm deregistration The Deskset screen then displays Cordless Handset is currently Not Registered Cordless Handset Registration Cordless Handset is currently Not Registered Place Cordless Handset in charger Press Register to begin process The REGISTER screen appears on the Cordless Handset The Cordless Headset ON OFF light slowly flashes 5 Press 9S The Cordless Settings menu appears Deskset Settings 192 i Synapse SB6 7030 031 Deskset amp Accessories User s
146. l Messages in the Call Log with the Cordless Handset 165 Deleting Call Log Entries with the Cordless HandSet cc esesssssssesesesesseneseseees 165 ig A PE EA E EE IAE E ANAIA E EA ATT ENE I AN E E N 167 Paging ALL Extensions or a Paging actrees ates reat etelerrnscdeadamcieniies 168 a Ovora Paghi siecsennisiaisesnnedeaieo asiana aaia iaaea 169 jg Uae rae yee a Ovor ead aos 8 sassone 169 Paging with the Ce FI aces cients emleaetet aoi aiia 171 Synapse SB67030 031 Deskset amp Accessories User s Guide ib F2 Go1 ago 2 ane me mene Denne ere ar Une nen E RTT ere T rene nnn Sree en veey oer er Minne Tae 172 Ee aici E ner EE EAN A E AA EIEE ASTA VNE EAEE AEA TIE AIAT AEE PA TEENA 173 Ee FoS a ieaiciaedn tn eeenoaaine naa 174 Fe a 175 REIN A A EEA mena aameed 175 PET A nnen bean aol deena 177 CE 11d 1 T ne enn mera Cree SDS NE A ety Desc EANO NETAN one 178 N T a E E 179 giclee eo ys a Oro i ee 181 Call Forward All and Call Forward No ANSWer ss essessoessessesssesseoseossessesserssessesssessessses 182 renee eae rece E 184 T 1 OF a E EAEE 186 Name 2126 611 3 sonoris iTA E EAE 187 Registering an Optional Cordless Handset ts ssscesesssssessessssecesessssssesessesecssseserees 189 Registering an Optional Cordless Headset o esesesssssscssscsesssssssesessesesessssssseeesceeess 191 Deregistering a Cordless Handset or Headset ens sssessesscessossesseessesssossesscessess
147. led You can also record a message and forward it to a distribution list Forwarding a Voicemail Message m Recording an Introduction to Send with a Forwarded Message on page 139 Forwarding a Voicemail Message You have several options for forwarding a message depending on how your system has been set up To forward a voicemail message 1 Open a Messages list as described in Accessing Your Messages on page 133 2 Press V or A to highlight the desired message 3 Press WOIGAIK to display the FwdMsg soft key Messages YE h Graham Bell 232 555 0176 gt Private Mary Williams Press F for next or ai for previous Quick gt message Dial More 23 4 Press FwdMsg to begin the forwarding process The Forward Message screen appears Forward Message Message Enter a target Extension Or press key below to select target Press SELECT when done 5 Select a target for the forwarded message Enter an extension number using the dial pad or m Press to display the Voicemails screen Press V or A to highlight the desired extension and press SELECT The Forward Message screen appears Go to Step 6 Voicemail 137 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Forward Message Message Forward message to John Smith 225 Press Send to forward the message to listed extension s f you have enabled voicemail distribution you c
148. less Handset Battery Charging scsi ceeeciecisaresncastsae cs orirteterine ieee 36 Cordless Handset Low Battery Notification 0 0 esesesesssesescseseseessscsesesseseseees 36 Povara LM 2 5 lt Seen nr nne ees ene none ener enn er nee eer rr ne ree rennet ee ye ew 37 Cordless Handset Connection Loss Notification ses eeseessossoossorssessseosseosseoseesseesssesssess 38 Searching a List Using the Cordless Handset Dial Pad 000000000000000000000050000 38 DS E E iaa E cairn nine nena ace 39 TL7600 Cordless Headset tcc coisas llc dtl taints 40 Cordless Headset Description cesar nretssans states sasaicayeenacio ni uusuapsioasneemenasesinisnapsetsteuorasbaaaccberimnedes 41 Cordless Headset Cerise ads all ui baa 42 2 iTine tery ih Sr RMpeneeree neers re tr rens ses peettn nears sinter syn nn eter mr nner i metee ir nren reer en 43 FT a 90 G1 9 eee eee Ree ea ee See oe en eR OD One mee TERS ND eS eer me EN ene nee rene 44 i I Taxa she ndiesczats tice caanedan sp iaistaduiaeecahauiiepeaawtetnes lade tatuian ie cade aiannla tia eceininldias natin 45 E 8 E O AE 46 Pentel a Cau mon a H n T 47 ste a BUS E Ten O vcs iartcredseneucstritniateenteteri tae eaeawtenenenaediemnsuemmunanniel 48 ol ie on mMercom Callana RE 49 Cait a RENT ed NUMOS nE amnion 50 Calling Restricted Numbers on Your EXtensiOn ce ssscscececesecssececessssesecesscssnsseseserers 50 Calling Restricted Numbers Using Another Extension ssesese
149. licity without sacrifice it s simple to install manage and use without sacrificing any of the features you need and expect from a business telephone system This chapter introduces the SB67030 031 Deskset and accessories and provides an overview of the Synapse System and the external features of the Deskset m Synapse System Overview on page 11 m Deskset Description on page 12 SB67040 Cordless Handset Optional on page 26 TL7600 Cordless Headset Optional on page 40 Overview 10 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Synapse System Overview Your Deskset is part of the Synapse System Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller Instead Synapse uses a distributed control system over a Local Area Network LAN Figure 1 illustrates a Sample system SB6 040 SB67030 031 gm Cordless Deskset A 7 F Handset 5 Ext 200 DECT 6 0 S867010 PSTN Gateway Cordless SB67030 031 i Headset SS ar PSTN Telephone ga Deskset Connections ide Ext 201 e 5B6 060 T1 Gateway EP etn SB67025 DECT 6 0 Deskset gt Cordless Ext 202 wy T1 Connection ae j A i 3 SB67070 SIP Gateway SB67020 SB67080 Deskset Expansion Module Ext 203 amp g Modem Router ia Thy Firewall rl a SB67050 Analog Terminal Adapter Synapse Upgrade Server Intern
150. lines confirm that you have a DSL filter plugged in between each Deskset and DSL wall jack The DSL filter must be plugged into the wall jack not the Gateway Line Appearance Mode only The Line Appearance key appears red for several seconds before the Deskset rings and the incoming call screen appears Probable Cause Corrective Action The line is a shared fax voice None The line appears busy during the fax line detection period during which the system determines where to route the incoming call If the system detects incoming fax tones it routes the call to the fax machine If no fax signal is detected your Deskset rings Troubleshooting 229 E T Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Outgoing Calls No dial tone Probable Cause Corrective Action Handset cord is plugged into Ensure the handset cord is plugged into the the wrong jack handset jack on the side of the Deskset Do not connect the handset cord to the corded headset jack on the back of the Deskset When you dial an external number you reach an extension instead Probable Cause Corrective Action The extension prefix matches mm Consult your system administrator the first digit of the external phone number you tried to dial and you don t have to dial a digit before dialing external phone numbers You cannot make calls to an external number Probable Cause Corrective Action An extern
151. lls The MUTE key on the Deskset does not work with the headset Troubleshooting 246 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents No dial tone Probable Cause Corrective Action Headset cannot Verify that the Deskset can make external calls communicate with Deskset For more information see Outgoing Calls on page 230 m You may be out of range of the Deskset move closer At the Deskset confirm that your headset is registered to the Deskset On the Deskset press MENU gt 2 gt 6 Call Appearance mode or MENU gt 2 gt 5 Line Appearance mode If the headset is registered the screen indicates 2 Headset Registered Batteries do not hold a charge Probable Cause Corrective Action Bad battery or bad battery m Make sure that the headset battery is installed connection and securely plugged into the connector m Charge the battery for at least six hours For optimum daily performance return the Cordless Headset to the charger when not in use m You may need a new battery Your headset might be malfunctioning Contact the headset manufacturer Troubleshooting 247 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents The Deskset shows no indication that the headset is on a call Probable Cause Corrective Action The headset is registered to f nearby people have headsets they may have another Deskset If others
152. lter plugged in between each DSL line and the wall jack The DSL filter must be plugged into the wall jack not the Gateway Calls dropped Probable Cause Corrective Action Restoring Deskset settings Update software and restore Deskset settings while that extension is in use only in Idle mode with no calls pending causes all calls to be dropped Cordless handset lost Verify that your Cordless Handset battery is connection to the Deskset charged and that it is within range of the Deskset Update software and restore Deskset settings only in Idle mode with no calls pending The network is down Verify that your office network is active and that your Deskset has power m Ensure that the Ethernet cable is securely plugged into the network port beneath your Deskset labeled and that the other end is plugged into your office LAN The telephone line was m Ask the system administrator to check the disconnected while on an connections between the Gateways and the external call telephone service Unable to find a way to turn on Do Not Disturb or Call Forward All Probable Cause Corrective Action These functions can only be m To activate Do Not Disturb DND or Call Forward enabled on the Deskset All press E or AR on the Deskset while in Idle mode Troubleshooting 243 E o Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Poor audio quality Speech is cutting out Probable
153. m Using the Call Log on page 154 a Managing Missed Calls on page 156 m Reviewing the Call Log List on page 157 a Storing Call Log Entries on page 159 m Deleting Call Log Entries on page 160 You can view the Call Log shown in Figure 48 on page 154 by pressing CALL LOG In Call Appearance mode you can view the unanswered calls that you have not yet seen by highlighting New Missed Calls on the Idle screen and pressing SELECT You can also access the Call Log with an optional Cordless Handset See Accessing the Call Log with the Cordless Handset on page 162 Q This system has a caller ID feature that works with the caller identification service offered through your telephone service provider There is a fee for this NOTE service and it might not be available in all areas This telephone can provide information only if both you and the caller are in areas offering caller identification service and if both telephone service providers use compatible equipment Call Log 133 T Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Using the Call Log The Call Log soft keys as shown in Figure 48 and described in Table 21 are available whenever the Call Log has at least one entry Graham Bell 4 305 555 0176 gt Mary Williams Unknown Caller 503 555 0194 955 0134 443 555 0625 Press or for dialing options More 13 Figure 48 Call Log Functions 1
154. message part of it time out or full memory may be lost when the Deskset disconnects the call after two minutes f the caller pauses for longer than six seconds the Deskset stops recording and disconnects the call m f the Deskset s memory becomes full during a message the Deskset stops recording and disconnects the call m lf the caller s voice is very soft the Deskset may stop recording and disconnect the call Unable to find a message in a Group Mailbox Probable Cause Corrective Action Group Mailboxes are None Group Mailboxes are accessed by multiple accessed by multiple users users Messages can be marked as old or deleted by other users The number of new messages in a Group Mailbox changed spontaneously Probable Cause Corrective Action Group Mailboxes are None Group Mailboxes are accessed by multiple accessed by multiple users users Messages can be marked as old or deleted by other users Troubleshooting 233 5 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents The system does not respond to remote voicemail commands Probable Cause Corrective Action Troubleshooting The system cannot detect Dual Tone Multi Frequency DTMF tones which are the signals sent when the caller presses dial pad keys Confirm you have entered star star before entering your remote access code user password If you have no password press star star
155. n If you do not have voicemail distribution enabled or access to a Group Mailbox the Messages list appears Messages 1 3 B FS Graham Bell tT x 10 17a New Messages from 4232 555 0176 gt Feb 25 the Idle screen Private rr 8 05a Mary Williams rn Feb 14 Press F for next or ai for previous message Delvsg More 13 If you have enabled voicemail distribution see Voicemail Distribution on page 214 the Leave New Message or Listen screen appears Messages Do you wish to leave a new message or listen to your messages Press LvMsg to record a new message or Listen to review your messages m Press to create a message to send to a voicemail distribution list See Sending a New Message to a Distribution List on page 140 m Press to view the Mailbox list if you have Group Mailboxes or the Messages list k aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents If your system administrator has assigned a Group Mailbox to you a list of your Personal Mailbox and Group Mailboxes appears Messages 1 New 6 Old Personal 1 New 12 Old Sales Press or a to move highlight then press SELECT a If necessary press V or A to highlight the desired Mailbox b Press SELECT The Messages list appears 2 Press V or A until you highlight the desired Messages entry 3 Press CANCEL to exit the Voicemail list To view your voicemail with the
156. n 5 Press i gt quam to return to the previous mode Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter To search for a list entry on the optional Cordless Handset 1 Select a list to search such as the Directory 2 Pressing a dial pad key causes a letter to display in the center of the handset screen The handset searches for an exact match or the closest match For example If you press 4 once the handset searches for names beginning with G m If you press 4 twice the handset searches for names beginning with H See Dial Pad Entry on page 39 for information on entering other individual letters When an exact match is found the highlight moves to that entry DIR Graham Bell 9 212 555 0154 Heather Phillips lan Stevens John Lee If you enter a letter and the handset cannot find an exact match the highlight moves to the entry with the next closest alphabetical match Accessing Items in Lists 116 T Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents DIRECTORY The Synapse system provides three Directory lists By default the system displays entries from all three lists when you press DIRECTORY or you press DIR on the optional SB67040 Cordless Handset See Viewing Directory Entries on page 119 to learn how you can limit this display to one of the three lists Personal You ca
157. n Figure 12 supports most functions of the Deskset in Call Appearance mode including hands free speakerphone once it is registered to your Deskset Use your Deskset to register your Cordless Handset See Registering an Optional Cordless Handset on page 189 p Q The Cordless Handset cannot be used in Line Appearance mode When the Synapse system is in Line Appearance mode you cannot register the Cordless NOTE Handset to your Deskset Figure 12 SB67040 Cordless Handset Overview 26 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Handset Description Overview The handset external features are shown in Figure 13 and Figure 14 on page 28 and described in Table 9 and Table 10 on page 28 EXT 249 John Smith 2 Missed Calls 5 New MSGs Figure 13 Handset Key Functions Table 9 Handset Key Functions 1 Liquid Crystal Display LCD 2 SELECT Provides instructions and status information Selects an option from a menu or list on the LCD 3 PHONE 4 Headset Jack on side Starts or answers a call Lift the rubber flap to connect an optional corded headset 5 OPTIONS with 2 5 mm plug Accesses options depending on the current mode 6 SPEAKER T MUTE QUICK 8 DIR 9 HOLD 10 Dial Pad 0 9 Starts or answers a call in Idle mode During a call switches audio to and from speakerphone Mutes the handset microphone while on an
158. n add edit and delete up to 50 entries in this Personal directory from the Deskset or the WebUI referred to as Extension Directory on the WebUI These entries are available only at your extension System This public directory is created and maintained by the system administrator You can view and sort this directory but you cannot modify it Extension This is a list of all extensions in the system It contains the Display Names that the administrator entered and the extension number of each Deskset You can view and sort this directory but you cannot modify it e Using the Directory on page 118 e Viewing Directory Entries on page 119 e Creating a New Personal List Entry on page 121 e Editing a Personal List Entry on page 122 e Storing Directory Entries from the Call Log or Redial List on page 123 e Sorting Directory Entries on page 125 e Accessing the Directory with the Cordless Handset on page 126 Directory 117 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Using the Directory Back to Contents Access the Directory by pressing DIRECTORY to display the screen shown in Figure 38 Full name and p gt Bere eh number displayed in highlight bar Amy Lee 503 555 0194 Angela Martin Charlie Johnson David Carter Davis Caterer 732 555 7318 888 883 2445 443 555 0625 317 555 0129 Position in list number of items Pers
159. n screen appears Messages Do you wish to leave a new message or listen to your messages Press LvMsg to record a new message or Listen to review your messages 2 Press AISE The Distribution Lists screen appears Distribution Lists Accounts Payable Accounts Receivable Sales Support Press WF or to move highlight then Quick press SELECT Dial 3 Press A or V to highlight the desired distribution list 4 Press SELECT The Record Message screen appears Record Message Message Message Press Record to create a message for distribution 5 Press to begin recording The soft key changes to ERUM Voicemail 140 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Record Message Message Message RECORDING Duration 17s Max allowed 120s ___ amp UOC Press Stop when you are finished recording OR Press IMSA to return to the previous screen 6 When finished recording press ERI The message review screen appears Record Message Message Message Duration 43s Max allowed 120s Press Send to distribute the message or press CANCEL to exit Reaching the 120 second limit automatically stops recording You have options to PERH and the message again 7 Press ERI to forward the message Voicemail 141 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Deleting Messag
160. n the Call Queue as shown in Figure 34 12 30PM Thu Feb 25 2010 W EXT 249 John Smith 2 New Missed Calls 5 New Messages Press W ofa fo 1933 amp piss SELECT Figure 34 Call Queue Key To access the Queued Calls list 1 Press the Call Queue key The Queued Calls list appears Queued Calls F 1 10 FS Graham Bell 232 555 0176 3 01 Charlie Johnson 212 555 0154 Mary Williams 706 555 0162 Linda Miller 317 555 0129 ABC Accountants 305 555 0134 Unknown Caller 443 555 0625 Milford Taxi 732 555 7318 Use or ah to scroll then press Retrieve to answer the call Retrieve The oldest queued call is at the top of the List 2 Press V or A to highlight the desired entry 3 Press or SELECT to answer the queued call You can press CANCEL at any time to exit the Queued Calls list Accessing Items in Lists 99 lt E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Park List Q This feature applies to Call Appearance mode only NOTE Use the Parked Calls screen to access parked calls from any extension See Parking a Call on page 84 To access an entry in the Park list 1 Press MUGE until the RAE soft key appears 2 Press The Parked Calls list appears Parked Calls ne 61 2 FS 232 555 0176 David Carter Press or to scroll then press Retrieve to unpark call 3 Press A or V to highlight the desired entry 4 Press to retri
161. n the Deskset is off hook a Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Using the Cordless Handset Speakerphone When the speakerphone is active the SPEAKER key is lit In Idle or Dial mode this key behaves like PHONE except that audio is from the speakerphone To use the speakerphone m To initiate a call press SPEAKER The key becomes lit you hear a dial tone and the active call screen appears You can dial 12 30p Feb 23 QD ON A CALL D To end a call press OFF Pressing SPEAKER does not hang up calls The key backlight goes out and the Idle screen shown in Figure 15 on page 29 appears During an active call pressing SPEAKER switches audio between the handset and the speakerphone Switching Between Deskset and Cordless Handset When you are on a call at a Deskset and you need to move away from the Deskset switch the call to the Cordless Handset To switch a call from Deskset to Cordless Handset 1 On the handset press PHONE The Deskset in use notification screen appears 2 30p Feb 23 Deskset in Use Press SWITCH to use this handset 0 New MSGs SWITCH CANCEL 2 Press Bites on the handset To switch a call from Cordless Handset to Deskset 1 On the Deskset press the lit Call Appearance key or press SPEAKER Overview 32 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Deskset SB67040 Cordless Han
162. nal Directory To allow easy dialing you can create a Personal Directory referred to as the Personal list on the Deskset that is only available from your extension Your administrator can also create a System Directory of names and phone numbers referred to as System list on the Deskset that is available to all extensions To add an entry to the Extension Directory 1 In the navigation menu at left click Personal Directory The Directory List page appears Directory List for Extension 201 Add New Entry Delete Selected Entries Sort By Last Name 2 Click Add New Entry The Add Personal Directory List Entry page appears Add Personal Directory List Entry First Name Last Name Phone Number For outside phone numbers enter a Trunk Prefix first if your system uses a Trunk Prefix Apply Cancel 3 Complete the form with the desired information 4 Click Apply to save The Directory List appears with the entries added Directory List for Extension 201 Add New Entry Delete Selected Entries Sort By Last Name C ABC Accountants 9 1 503 555 0194 Edit CO Angela Martin 9 1 732 555 7318 Edit C Davis Carterer 9 1 317 555 0129 Edit C Graham Bell 9 1 232 555 0176 Edit O Mary Williams 9 1 888 722 7702 Edit Web Interface 211 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents To edit Personal Directory entries 1 In the navigation menu at left click Personal
163. navigation between topics and the ability to return to your original topic Text in blue indicates a link to another page in the document Bold text in blue indicates a hyperlink to an external web site You can also click the arrows at the bottom of the page to move around this document Go back to the last page viewed Go to the previous page Go to the next page Text Conventions Table 1 lists text formats and describes how they are used in this guide Table 1 Description of Text Conventions Text Format Description Screen Identifies text that appears on a device screen or a WebUI page in a title menu or prompt HARD KEY or DIAL PAD KEY Identifies a hard key including the dial pad keys CallFwd Identifies a soft key Line Appearance Text in the left hand margin identifies a step or mode paragraph that applies to a specific configuration or Synapse device 0 Notes provide important information Example of a Note NOTE about a feature or procedure A caution means that loss of data or Example of a Caution CAUTION Unintended circumstances may result Preface 9 H Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents OVERVIEW The Synapse Business Phone System from AT amp T is for businesses that need up to 100 extensions This system is scalable from 1 to 39 outside lines so as your business grows your phone system can too The Synapse Business Phone System provides simp
164. ndset Press ARIJ to answer using the Preferred Audio Mode See Preferred Audio on page 177 m Press SPEAKER to use the speakerphone Press HEADSET to use a cordless or corded headset See Call Management Using a Headset on page 97 For multiple incoming calls press ARIJ or press the corresponding Call Appearance or Line Appearance key to answer each call You can also press BEE to return the highlight to your active call The active call screen appears 12 30PM Thu Feb 25 2010 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 0 11 eTe 1 11 232 555 0176 2 51 gt A c A Ls QUICK j Quick Dial Dial ea Call Appearance Mode Line Appearance Mode Q If you are listening to voicemail when a call comes in press RIKI or in Call Appearance mode BaWGiWNe to redirect the call and allow message playback to continue If Auto Answer is enabled the call is automatically answered after the set time delay See Auto Answering on page 64 Incoming Calls 60 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Ignoring a Call You can ignore an incoming call by pressing JEQQ to silence the ringer The silenced ringer icon appears as shown in Figure 27 If you are on an active or held call after the ignored call has been forwarded the highlight moves back to whatever call you were on before the incoming call 12 30PM Thu Feb 25 2010 YF Graham Bell 232 555 0176 3 34
165. ndset on page 126 You can route audio to or from the speakerphone and pick up calls by pressing SPEAKER but SPEAKER does not hang up calls See Using the Cordless Handset Speakerphone on page 32 aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents In addition the following Deskset features are not available on the handset Overview Operation in Line Appearance mode Extension Status Record a voicemail greeting Copy Call Log entries or Redial numbers into your Personal Directory list Create edit or delete your Personal Directory list Program quick dial entries Call screening Auto Answer Access to Group Mailboxes Turning DND and Call Forward All on or off Voicemail Distribution Audible Ring Delay Ring Group icon Call Queue i aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Deskset Handset Interaction This section identifies similarities and operating interactions between the Deskset and the optional SB67040 Cordless Handset in Call Appearance mode Answering a Call While Another Device is on a Call The Deskset Cordless Handset and Cordless Headset all share the same extension number If there is an active call it must be put on hold before other calls can be made or answered by one of the other extension devices You must also switch control to the device you want to use Incoming Calls Incoming calls appear on the Deskset and
166. nennnctnans 256 N ae 257 aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents PREFACE This User s Guide provides instructions for using your Synapse SB67030 031 telephone with firmware version 3 1 0 or newer and its optional accessories See page 198 for instructions on checking the firmware version on the Deskset Although the Quick Start Guides also include information on using the devices this guide has information on setting up the devices and more complete information on feature usage Before using this AT amp T product please read Appendix D Important Safety Instructions on page 255 Please thoroughly read this user s guide for all the feature operations and troubleshooting information necessary to operate your new AT amp T product For customer service or product information contact the person who installed your system If your installer is unavailable visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada dial 1 888 883 2474 NOTE Additional Documentation P Downloadable copies of all Synapse documents including user s and administrator s guides installation instructions and Quick Start Guides are available at www telephones att com synapseguides Preface 8 E yy Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Topic Navigation This Synapse SB67030 031 Deskset amp Accessories User s Guide features easy
167. ng to touch the phone to answer See Automatic Answering on page 184 When you enable Auto Answer EAEN appears at the top of the Deskset screen if DAJ and Bie are not active since Auto Answer is disabled if they are on In Line Appearance mode you can enable Auto Answer for Intercom extension to extension calls only 12 30PM Thu Feb 25 2010 F 2h ANS ON EXT 249 John Smith 2 New Missed Calls 5 New Messages Press or a to move highlight then press SELECT To respond to an Auto Answered call In Idle mode all incoming calls ring for the amount of time specified in the Auto Answer Delay See Automatic Answering on page 184 After the last ring a two second notification screen appears and you hear a warning tone Talk after the tone 12 30PM Thu Feb 25 2010 Grab am be Call Answered Speak after the tone Quick Dial oi Q If the Auto Answer Delay is set to zero you hear no ring Instead the Call NOTE Answered screen appears and you hear the warning tone If you do not want the Deskset to automatically answer the call you can press IGNORE to send the call to the Call Forward No Answer target see Call Forward All and Call Forward No Answer on page 182 In Call Appearance mode you can press Ratti to send the call to voicemail immediately If there are multiple incoming calls Auto Answer applies to the first oldest incoming call Subsequent incoming calls are handled
168. not appear if your system administrator has disabled call forwarding transferring to an outside line An error message appears after you click Apply if you enter a restricted number O Auto Attendant Select an appropriate Auto Attendant Your callers will be directed to the Auto Attendant you select O Ring Group Select a Ring Group Under Auto Answer Settings select an Auto Answer delay or disable Auto Answer if it was previously enabled from the Deskset See Auto Answering on page 64 and Automatic Answering on page 184 Under Intercom Auto Answer select an Auto Answer delay or disable Auto Answer if it was previously enabled from the Deskset Configure the Voicemail to Email Settings a Click Yes or No to enable or disable Voicemail to Email for this extension b Enter your Email Address Audio files or notifications will be sent to this address c Click Off or On to disable or enable Auto Delete When on messages are automatically deleted from your personal mailbox once they are sent to email as audio files This setting does not apply to Group Mailboxes d Select the Current Mode for Voicemail to Email e Email copy audio attachment e Email notification no attachment e Off Under Set Password create or change your Deskset password The password must consist of up to 6 digits Click Apply to save your changes i aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Perso
169. nte Ciee a 91 Managing Heud Calls sirsie e OES e rai 93 PAO LOU ONTON eana E 94 Pr na 95 Parkmo an ACUE or Held Calluinn Ja Retrieving a Parked Call From Any Extension cssssssssececssecesssesessssesessssesesees 93 Usmo a Corded Hondai eors 96 Call Management Using a Headset access haistes este ts apsctinde nas aniani aa 97 Accessing temis mi LISTS secina 98 Aecessmna Me Queued Calls LIST tiniest casso acento mesten eadcanee beeline eadanaatancetchnsimegundeiced g9 POCE MO TE PAE EU iunea AARE 100 SK 1 ie 9 a gi rc AEREE EE N A AE NE A AEE EPET EAE P A AEE E AT ANAE E EET 101 AROUTIIE ENS O L E 103 AcCtessing the Extension Uist ensussenins a 104 POS me Quic k Dial LE Tacana 105 Edino Bete eieaa aaa iae aiia 106 rodeia Io g E geass A TA E EA EAIA es 107 Pa me Radial LIST iesene aiea aaaea eiaa 108 Deleting Redial a reheat anaa aS 109 Searching the Directory or Extension Lists Using the Dial Pad essseseseseseeeeeeees 110 BECCSCWI the Held Cals List aieri ai 111 Accessing and Managing Items in Lists with the Cordless Handset 0000000000000000000000000 112 About the Cordless Handset Extension LiSt ee sssssssesecscscsesesesssssesesesesesessseseesees 113 Accessing an Extension with the Cordless Hand Set ssssssssssssssssssesssesessseseeeees 113 Accessing the Quick Dial List with the Cordless Handset 0000000000000000000500000 114 Accessing the Redial List with the Cordless Handset
170. ntions 140 Bey te ia E aanehuainanestasad 142 New Message Status Indications ICONS ssssssessessessessessecsecsssssesssssesssssssssessessessssassssesseeseeeses 143 Accessing Your Voicemail Remotely sssini NaRa 144 Accessing Personal Voicemail with the Cordless Handset ssssssesesssecssscsesesssesssesseseseees 147 Voicemail Notification on the Cordless HandSet ce ceessssssssssessescssssssesesessssesessseees 148 Retrieving Personal Voicemail with the Cordless Handset ssssceseseseeeeseseees 149 Reviewing Messages with the Cordless Handset sssscscesssssssssecnesssesesesessssseeees 150 Managing Personal Voicemail with the Cordless HandSet 0000000000000000000005000 151 RE EG i ER 153 Bo r gO E a i EOR E AO AEON OREI OOA ARAA ENEON REONE NEAS ETET 154 Pe ene Morra LOU a e AEREE 156 Poe Nma MESC ou E00 LE a ee naa meas 157 Listening to Voicemail From the Call LOg s essesseessessesseessessesssesscossossesscoseessessesseesseesses 158 ORT es E E e EOE 159 DEUTR CoN LOO ENTI Des 160 Accessing the Call Log with the Cordless HandSet essssseossesseessessesseossesscossesresseoseeseesseesses 162 Using the Call Log with the Cordless Handset 0 0 esssssscssesecececesesesessssesessseseserees 163 Managing Missed Calls with the Cordless Handset 0 ec eesesssessssescsesesssesesesseseseees 164 Reviewing the Call Log with the Cordless Handset essssssssssesesssssesseseseseseeeees 164 Playing Voicemai
171. on 1 Press after selecting the target for a forwarded message The Message Introduction screen appears Forward Message Message Message Introduction Press Record to create a short less than 30 seconds introduction Record 2 Press to begin recording The soft key changes to Ch Forward Message Message Message Introduction RECORDING Duration 6s Max allowed 30s E Press Stop when you are finished recording 3 When finished recording press JQP Reaching the 30 second limit automatically stops recording The message review screen appears Forward Message Message Message Introduction Duration 23S Max allowed 30s Press Play to review or Record to create a new intro You have options to and the introduction again 4 Press The Forward Message screen with Message I ntroduction Attached appears 5 Press ERAI to forward the message with the introduction message attached Voicemail 139 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Sending a New Message to a Distribution List If you have enabled voicemail distribution and created at least one distribution list you can record a new message and send it to a distribution list To create a distribution list see Voicemail Distribution on page 214 To record and send a new message 1 Press MESSAGES With voicemail distribution enabled the Leave New Message or Liste
172. on or Quick Press Continue to call the Extension or Quick Go Vmail to go to voicemail Dial Go Vmail to go to voicemail Dial Extension with Active Call or Paging Extension with DND ON Figure 21 Extension Status Screens When the Extension Status screen appears you can press E to call the other extension Your incoming call appears on the other Deskset s screen a to go directly to the other extension s Personal Mailbox If you leave a message the other extension displays a New Message notification on the Deskset Idle screen m CANCEL or hang up using the handset or SPEAKER key to return your Deskset to the previous screen o aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Making an Intercom Call Q Intercom Calls apply to Line Appearance mode only NOTE To make an internal extension to extension call you must press the INTERCOM key as shown in Figure 10 on page 20 By default key 5 is the Intercom key but your system administrator can configure additional Intercom keys to give you more Intercom lines By default your Deskset uses an outside line any time you go off hook by lifting the handset pressing SPEAKER or by some other method However your system administrator can configure your Deskset to use the Intercom line any time you go off hook To make an intercom call 1 With the Deskset in Idle mode go off hook by lifting the handset pressing SPEAKER or by
173. ona a in list 203 Entry classification Personal System or Extension Use or ah to scroll or use dial pad for quick search More 1 3 Figure 38 Directory Screen Description Table 19 Directory Screen Description Key New Cal Call Directory Description Creates a new entry in the Personal list Dials the selected entry Allows you to change previously entered information Opens the Directory List Options menu 118 Key FirstNme Description Switches between first and last name sort in Directory and Extension list Moves to the next set of soft keys If this key appears there are more than eight soft keys available More 1 3 indicates that you are on page one of three Deletes the highlighted entry Displays entry details ae Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Viewing Directory Entries You can view all Directory entries in one list or you can view only the Personal List System list or Extension list Within a list you can press a dial pad key to see the first name that starts with the first letter on that key If there is no match the set displays the next entry in the alphabetical list To view and call Directory entries 1 Press DIRECTORY The Directory list appears Directory Y 1148 148 FS ABC Accountants Personal 503 555 0194 Amy Lee 203 Angela Martin 732 555 7318 Charlie Johnson 888 883 2
174. ones screen appears Paging Zones khar 2 Accounts 3 Design 4 Documentation 5 Management 6 Lobby 7 Overhead Paging Use F or to scroll then press Quick ap Dial SELECT or press digit 2 Highlight Overhead Paging 3 Press Start 4 If more than one multi zone OHP system is available highlight the Analog Terminal Adapter ATA to which the desired OHP system is connected and then press SELECT For more information see your system administrator See also Synapse System Overview on page 11 k a6 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Overhead Paging ATA 202 203 ATA 204 205 ATA 206 207 Use or wm to scroll then press Quick SELECT to choose an ATA Dial 5 The multi zone Overhead Page screen appears If necessary enter the desired overhead Paging Zone number Page Overhead Page You may be required to enter additional digits before paging can begin Press EndPage when done 6 Wait for feedback from your paging system then speak into the speakerphone or pick up the corded handset to speak T When finished press C hang up the handset or press SPEAKER The Idle screen appears Paging 170 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Paging with the Cordless Handset Q Cordless handset operation is compatible with Call Appearance mode only NOTE You can page all the e
175. onference on hold An ON HOLD screen appears If you press PHONE you hear a dial tone and are in the Live Dial mode 12 30p Feb 23 Graham Bell 01 09 Mary Williams The first and second calls are put on hold but are able to communicate with each other 2 Press UNsle e to release the call from hold Ending a Conference Call When ending a conference call you can hang up all the calls together or hang up one call at a time To end a conference call with the Cordless Handset 1 To hang up all calls press OFF OR To hang up one call a Press W 0 from the conference screen 12 30p Feb 23 Graham Bell 1 09 Mary Williams b Press A or V to highlight the call you want to hang up 1230n Eeh 23 sE DROP CALL a Graham Bell Mary Williams Call Management 91 a6 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents c Press SELECT to hang up the highlighted call from the conference You return to an active call mode with the remaining call 12 30p Feb 23 Mary Williams 9 1 888 722 7702 00 32 ON A CALL If you have held calls the Cordless Handset returns to Held Calls mode If NOTE there are no held calls the Cordless Handset returns to Idle mode Call Management 92 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Managing Held Calls You can put a maximum of five calls on hold To put an active call on
176. operator or to a target that the system administrator assigns which could be a group of extensions The default menu instructs callers to Enter the extension number or enter O for the operator Your system administrator can create customize menus with your own greeting message and instructions to callers The Auto Attendant may be set up so that callers can access the Auto Attendant directory This allows callers to use any touch tone phone s dial pad to spell your name followed by pressing the pound sign to reach your extension You may want to give your extension number to frequent callers so they can easily dial your extension number when the Auto Attendant answers Caller Options Overview Until callers get through to a live person they can press O at any time to redirect their call to the system operator if the system administrator has enabled this feature When a caller is redirected to voicemail the caller has the option to press 5 to skip the greeting If your system administrator has set up Direct Inward Dialing available in Call Appearance mode only callers can dial the Direct Inward Dial telephone number to reach you directly bypassing the Auto Attendant Your callers can also call your company s main number and be transferred to your extension o aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents SB67040 Cordless Handset Optional The optional Cordless Handset shown i
177. ordless Handset The last 20 phone numbers that you dialed are recorded in the Redial list To access and dial a Redial entry 1 From the Idle screen press OPTIONS The menu appears 1 Redial 2 Page All 3 Parked Calls 4 Extension List Q Similar menus appear when you press OPTIONS during an active or held NOTE call 2 Press 1 to display the REDI AL screen REDIAL Mary Williams 9 1 888 722 7702 May 23 8 55a Wanda Peters 8 23a Graham Bell May 22 Press V or A to view Redial entries m Press SELECT or PHONE to dial out the highlighted number in the Redial list If you are accessing the Redial list from Idle mode pressing SPEAKER also dials the selected number 3 Press 2 1 to return to the previous mode To delete entries from the Redial list 1 From the Idle screen press OPTIONS 2 Press 1 to display the REDIAL screen REDIAL Mary Williams 9 1 888 722 7702 May 23 8 55a Wanda Peters 8 23a Graham Bell May 22 Accessing Items in Lists 115 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents 3 Press V or A to view Redial entries 4 Press to delete the selected entry OR To delete all entries press OPTIONS The Redial Options menu appears Press 1 or SELECT to display the Delete All Confirmation screen PENIAI eel r OPTIONS 1 Delete All e Press Hiag c m to delete all Redial entries e Press NO to return to the REDIAL scree
178. ormation next to the Call Appearance keys at the side of the display When there is an incoming call the Call Appearance key LED flashes Icons on the screen identify the status of each call Press A or V to move the highlight The soft keys change accordingly See Call Status Icons on page 21 for a complete description of the available icons i BUSINESS SYSTEM 12 30PM Thu Feb 25 2010 Highlight Bar EL A Call Information Graham Bell 9 1 800 222 3111 a A a MESSAGE WAITING Call Appearance Icons Call Appearance LEDs Call Appearance Keys Timer Displays the duration of the current call status such as how long the call has been held Figure 9 Sample Call Appearance Screen Conferencing or transferring external calls requires two Call Appearances one for each call When you are in a feature such as the Directory Call Log Redial or voicemail pressing a Call Appearance key does not dial a highlighted list entry Overview 19 aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Call Indicators in Line Appearance Mode If your system is set to Line Appearance mode the Line Appearance keys as shown in Figure 9 allow you to manage your calls The Deskset presents call information next to the Line Appearance keys at the side of the display When there is an incoming call the Line Appearance key LED flashes Icons on the screen identify the status of each call When there
179. orward No Answer redirect incoming calls Once your Deskset forwards a call you cannot answer the call at your Deskset Call Appearance mode only You can set Call Forward All to redirect calls to your voicemail or Group Mailbox an extension a phone number Auto Attendant or Ring Group Your Deskset does not ring but a message screen appears to confirm that the call was forwarded Your Deskset does not record the call in its Call Log Your company s caller ID is attached to calls that Call Forward All sends to external numbers The default destination is voicemail To turn Call Forward All on or off press when the Deskset is idle When activated al exe appears in the upper right corner of the display Call Forward All overrides the Call Forward No Answer setting set by your system administrator You can set the Call Forward All destination in the User Settings menu or using the WebUI See Basic Settings on page 209 Call Forward No Answer can only be set by the system administrator This setting determines the delay of and the destination for unanswered calls for each extension The default destination is voicemail When your system is in Line Appearance mode your system administrator can set a Call Forward No Answer destination for each line on your Deskset as well as for Intercom calls For your Deskset s settings ask your system administrator The Call Forward No Answer setting does not apply to Ring Group c
180. orward a call to an external phone number Probable Cause Corrective Action Forwarding to an external Call Appearance mode only Check that Call phone number has been Forward All is on should appear in the disabled or Call Forward All top right corner of the screen while in Idle mode or the Call Forward No Press to turn this feature on Answer settings are Call Appearance mode only Ensure that a valid external number is shown in the to Phone field Enter a 9 or whatever digit if any that must be dialed first for an external call incorrect Call Appearance mode only Confirm that the Call Forward All Target is set to Phone On the Deskset press MENU gt 2 gt 2 Check that forwarding to an external phone number has been enabled Your system administrator must enable Call Forward Transfer to Outside Telephone Number for your Deskset You are unable to manually forward a call to voicemail Probable Cause Corrective Action You cannot forward incoming sm None The system administrator can designate a Ring Group calls and Deskset as a forwarding destination if the Ring incoming Call Queue calls to Group call is unanswered If that Deskset does voicemail not answer the forwarded call the call will be forwarded again according to that Deskset s settings You don t hear a Park Ringback tone Probable Cause Corrective Action The Ringer volume is set to m On the Deskset press the VOL
181. ou can create delete or edit entries only on the Deskset or WebUl Troubleshooting 239 E E 3 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Handset registration is not working Probable Cause Corrective Action The handset and the Deskset Confirm you have placed the handset in the are not communicating with charger and check that the screen on the handset each other turns on before you press the soft key on the Deskset f registration does not start try lifting the handset out of the charger for a few seconds before placing it back m The handset may indicate that it is registered but the Deskset indicates that it is not registered e Deregister the handset at the handset Press OPTIONS gt 5 gt 4 e Register the handset at the Deskset Press MENU gt 2 gt 6 gt 1 gt IY The Synapse system is in m None Because the handset does not operate in Line Appearance mode Line Appearance mode it deregisters from the Deskset Unable to make external calls Probable Cause Corrective Action The Deskset cannot make m Ensure that the Deskset can make external calls external calls For more information see Outgoing Calls on page 230 The handset cannot Confirm that your handset is registered to your communicate with the Deskset On the handset press OPTIONS gt 5 gt Deskset 5 and check that the bottom line reads Registered YES You
182. ou communicate with the transfer recipient before completing a transferred call ae Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Glossary switch A network switch links electronic devices The switch processes and routes data flexibly allowing more data to be handled without error system administrator A person to perform functions such as setting up and modifying system configurations This system administrator can be an employee or your telephone equipment provider System list This list of names and phone numbers is created and maintained by the system administrator All system users can sort and view this list system operator The extension that callers reach by dialing O zero when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing O zero T1 A digital signaling standard to transmit voice and data between devices trunk A communications connection between the Synapse system and the telephone company unsupervised transfer Occurs when you do not communicate with the transfer recipient when transferring calls The transfer recipient does not have to pick up the phone and talk to you before receiving the transferred call VoIP Voice over Internet Protocol A transmission technology for delivery of voice communications over IP networks such as the Internet or other packet switched networks Other synonymous terms include IP telephony In
183. ou hang up a call OHP overhead paging system An amplified public address system on hook Indicates that no corded handset speakerphone Cordless Handset or corded or cordless headset is active operator The extension that callers reach by dialing O zero when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing O zero o a Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Glossary page Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on paging zone A set of extensions that can be paged as a group park A form of hold that allows held calls to be retrieved by a user at any Synapse extension Park list The list of unretrieved parked calls Personal list A private list of names and phone numbers available to only a single extension referred to as Personal Directory on the WebuUI Pilot Number Usually the company s main telephone number POTS Plain Old Telephone Service Basic telephone operation The ability to make and receive phone calls predial Enter digits before going off hook to make a call PSTN Public Switched Telephone Network The world s telephone network Quick Dial Provides two touch dialing for frequently called phone numbers quota The maximum recording time for a Group Mailbox reboot Restart a device Redial Accesses the log of outgoing calls Remote site
184. ou hear 1 short beep every 20 seconds when the battery is low warning Key beep You hear 1 short beep when pressing the headset ON OFF key to start or end a call ON OFF light On Headset is registered to the Deskset and is charging in the headset charger status Flashes quickly There is an incoming call Flashes three times followed by a pause The battery level is very low The cycle repeats three more times before the headset shuts down Flashes twice in orange and blue every five seconds The headset is not registered Flashes every 20 seconds The battery is low and needs to be charged in the headset charger Flashes every three seconds The headset is in use Overview 42 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Outgoing Calls OUTGOING CALLS The Deskset and the optional SB67040 Cordless Handset provide several methods for making a call You can also use the optional TL7600 Cordless Headset to complete a call that you dialed on the Deskset or Cordless Handset If you are in Idle mode or have calls on hold you can predial a phone number and then go off hook to call the number You can make a call at any time by choosing an off hook method then dialing a number This is referred to as Live Dialing You can also predial or live dial using phone numbers from lists such as the Directory Call Log Redial Quick Dial and Messages In Call Appearance mode you can dial
185. quick search Extension number Press to sort list by last Press to dial the name or first name selected entry Figure 35 Extension List Functions Accessing Items in Lists 103 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Extension List You can access the Extension list as part of the Directory when the phone is idle See Using the Directory on page 118 When you go off hook you can access the Extension list using the M34IRG E soft key that appears To access the Extension list 1 Call Appearance mode From the Idle screen press WOCE and then press Line Appearance mode From the Idle screen press HaqhG OR When dialing live off hook press SNE The Extensions list appears Extensions 1 16 ail Douglas Lewis Edgar Williams Gary Keys John Smith Karl Anders Nick Gibson Use or ah to scroll or use dial pad for quick search 2 Press V or A until you highlight the desired entry OR Use the dial pad to jump to the first name that begins with the first letter of the key that you press 3 Press to call the highlighted extension Q You can also access the Extension list from the following NOTE Transfer See Transferring a Call in Call Appearance Mode on page T6 Conference Setup See Making a Conference Call on page 81 To do this with the Cordless Handset see About the Cordless Handset Extens
186. r extensions are automatically Desket On the Deskset press MENU gt 2 gt 3 answered The Deskset is in DND mode Deactivate DND On the Idle screen press Your Auto Answer delay is Adjust the Auto Answer delay On the Deskset greater than your press MENU gt 2 gt 3 Call Forward No Answer delay Ring Group calls cannot be If your location has DID numbers ask your system automatically answered administrator to assign a DID number to your extension and ask people whose calls you want auto answered to dial your DID number Line Appearance mode only Call does not Auto Answer Probable Cause Corrective Action The Deskset is in DND mode Deactivate DND On the Idle screen press Troubleshooting 228 E o Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Caller ID is not working The display shows RA GAA and a digit for the name and the same digit for the phone number Probable Cause Corrective Action Your organization does not Caller ID is a subscription service You must subscribe to caller ID service subscribe to this service from your local or you have DSL phone lines telephone service provider for this feature to without filters installed work on your phone The caller must be calling from an area that supports caller ID Both you and your caller s telephone companies must use caller ID compatible equipment If you have DSL phone
187. r off Displays the Park list External calls in Line ER Line Appearance mode only Appearance mode only Displays the Held Calls list Simulates a hook flash which signals your telephone service provider to activate a feature Outgoing Calls 44 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Predialing Predial is only available when the Deskset is idle or when all calls are on hold In Predial mode there is no dial tone You can only predial one phone number at a time To begin Predial press a dial pad key To make a Predial call 1 Enter an extension number or phone number for example 9 1 232 555 0176 using the dial pad The predial screen appears Call Appearance mode shown 12 30PM Thu Feb 25 2010 912329 To call lift receiver or press SPEAKER HEADSET or key next to icon Q Call Appearance mode only For external calls dial 9 or whatever digit if any that must be dialed first NOTE Before you call the number you can press E Store to store the number in your Personal list m to delete the last digit entered m IEJ to insert a two second pause into the phone number m CANCEL to cancel predial 2 Lift the corded handset or press SPEAKER HEADSET KZI or a Call Appearance or Line Appearance key to go off hook and call the number 12 30PM Thu Feb 25 2010 9 1 232 555 0176 To do this with the Cordless Handset see Predialing on page 53
188. ransfer destination press SPEAKER or PHONE A screen similar to the one shown below appears Graham Bell Transfer To John Stanley 1 232 423 2234 Press XFER to complete CANCEL 4 Press ddi to complete the transfer You can press 44 before the extension picks up unsupervised p NOTE transfer or after the extension picks up Supervised transfer Call Management 89 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Making a Conference Call You can set up a conference call with two other numbers either internal external or with both To set up a conference with the Cordless Handset 1 When you have connected with the first call to be conferenced press Raela The active call is automatically put on hold and the Start Conference screen appears Conference with 2 Establish a second call The second call can be dialed normally or from one of the lists Once the second call has been established the screen changes to display Conference with 604 555 0129 3 To join the calls press HMfe i vam The selected parties are now in conference 2 30p Feb 23 Graham Bell 1 09 Mary Williams 0 03 ON A CALL Call Management 90 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Putting a Conference Call on Hold To put a conference on hold with the Cordless Handset 1 Press HOLD or PHONE to put the c
189. rectly to your Synapse Deskset There are no wires or cords except for the power cord to the headset charger To learn more about the AT amp T TL7600 Cordless Headset visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada dial 1 888 883 2474 NOTE To use a headset From Idle mode or during a call using the corded handset or speakerphone press HEADSET If you have a headset connected to the jack on the back of the Deskset then that headset becomes active If you have an AT amp T TL7600 Cordless Headset registered to the Deskset then the Cordless Headset becomes active To send audio from the headset to the Deskset speakerphone press SPEAKER m To send audio from the headset to the corded handset lift the handset If the handset is already off hook press HEADSET to send audio to the handset While the handset is off hook you can press HEADSET again to return audio to the headset Call Management 97 E y p Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents ACCESSING ITEMS IN LISTS The Deskset has lists of phone numbers that are used for making calls and for call management Some of the lists like Voicemail are explained elsewhere in this guide In this chapter you learn how to access an individual item in a list All instructions start from the Idle screen The Deskset may provide access to the following lists Queued Calls List See Accessing
190. rence call on hold 21 Incoming Call Indicates an incoming call when there are no other calls Ringing call and silenced call Indicates an incoming call Ring Group or Call Queue Ringing Ring Group or Call Queue Silenced Indicates incoming Ring Group or in Call Appearance mode Call Queue calls Predial Call Appearance mode only Indicates that you have pressed at least one dial pad key These numbers are dialed when you go off hook Call Screening Call Appearance mode only Indicates the caller is leaving a message You can answer the call listen to the recording in progress or return to the idle screen Cordless Handset Call Appearance mode only Indicates that the optional Cordless Handset is currently in control of operations aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Call Status LEDs The Call Status LED flash patterns indicate call status as described in Table 8 In Call Appearance mode the LEDs indicate call status for a single Deskset In Line Appearance mode all Desksets that share lines also display the same LED activity For example if someone puts a call on line 3 on hold the Line Appearance key for line 3 flashes slowly on all the Desksets that share line 3 Table 8 Deskset Call Status LED Activity LED Activity Description Off No Call Steady On Active Call Fast Flash Ringing Call Slow Flash Held Call Overview 22
191. rence phone connected via an optional Analog Terminal Adapter ATA you can also answer phone calls with that telephone The procedures in this chapter apply to both Call Appearance and Line Appearance mode unless otherwise noted The following sections describe handling incoming calls m Incoming Call Screen on page 57 x Incoming Call Indication on page 58 m Answering a Call on page 60 m Ignoring a Call on page 61 m Call Screening on page 63 m Auto Answering on page 64 m Answering Calls in the Call Queue on page 66 m Answer a Call with the Cordless Handset on page 68 Incoming Calls 56 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Incoming Call Screen The incoming call and active call screens are shown in Figure 24 BUSINESS SYSTEM MESSAGE N BUSINESS SYSTEM MESSAGE WAITING INCOMING CALL 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 amp Graham Bell 232 555 0176 Lift receiver or press Answer SPEAKER HEADSET or flashing Call Appearance Incoming Call Active Call Figure 24 Incoming Call and Active Call Table 16 Incoming Call Screen Soft Keys Key Description Answer Answers incoming call Ignore Silences ringer during incoming call weit Call Appearance mode only Forwards incoming call to voicemail Incoming Calls of E T Synapse SB67030 031 Deskset amp Accessories User s Guide B
192. ress Quick N SELECT or press 1 8 Dial Deskset Settings 180 i Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Recording a Greeting You can record a greeting up to 60 seconds long The procedure for recording a Primary or Alternate Greeting is the same To record either a Primary or Alternate greeting 1 Press MENU then 2 and then 1 to display the Message Greetings menu 2 Press either 2 Primary or 3 Alternate to select the greeting If you wish to record the greeting on the corded handset lift the handset 3 To record your greeting press The recording screen appears Play Rec Greeting Greeting Primary Greeting RECORDING Duration 10s Max allowed 60s E _ Record for up to one minute Press Stop when done 4 Press ER when you are finished The message review screen appears Play Rec Greeting Greeting Primary Greeting Duration 10s Max allowed 60s E _ 5 Press BE to review the message The recording is saved until you press again or you press Q If you delete the greeting that was set as the Current Greeting the Pre Set NOTE greeting becomes the Current Greeting for your voicemail 6 Press M24 to return to the Message Greetings menu Deskset Settings 181 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Call Forward All and Call Forward No Answer Call Forward All and Call F
193. ress the dial pad keys to cause the Deskset to search for an exact match or the closest match For example If you press 4 once the Deskset searches for names beginning with G If you press 4 twice the Deskset searches for names beginning with H See Deskset Dial Pad Entry on page 23 for information on entering other individual letters This searching function uses only the uppercase letters When an exact match is found the entry is highlighted If you enter a letter and the Deskset cannot find an exact match the entry with the next closest alphabetical match is highlighted Directory Y 13 148 3 48 F Graham Bell Personal 232 555 0176 Heather Phillips 732 555 7318 lan Stevens 604 555 0184 John Lee 503 555 0194 John Smith 249 Karl Anders 204 Use or ah to scroll or use dial pad for quick search More 13 Accessing Items in Lists 110 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Held Calls List Q This feature applies to Line Appearance mode only NOTE When you or anyone else in your office puts an external call on hold the call is displayed in the Held Calls list From the Held Calls list you can view and retrieve any held call in the system Your Deskset Line Appearance LEDs also show which lines have held calls on them but only for the lines assigned to that Deskset All Desksets in the system may not have the same lines assigned to them For e
194. risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and extension cords The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table or cabinet outlet Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions When the power supply cord or plug is damaged or frayed If liquid has been spilled on the product If the product has been exposed to rain or water If the product does not operate normally when following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation If the product has been dropped and the unit has been damaged If the product exhibits a distinct change in performance o aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Appendix E GPL License Information Appendixes Portions of the software associated with this product are open source and fall within the scope of the GNU General Public License GPL Accordingly those portions of code are available to the public consistent with the requirements
195. rrent Call Log entry number total number of entries m Entries not highlighted display the time for calls received on the current day Calls before the current day display the date Before a Call Log number is dialed the system automatically inserts whatever NOTE digit if any that must be dialed first to indicate this is an external call Call Log 163 7 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Managing Missed Calls with the Cordless Handset The Cordless Handset records incoming call information in the Call Log and displays a notification on the Idle screen Unanswered calls that have not been reviewed are considered missed Once you review a call the new missed call count goes down by one To view missed calls 1 On the Idle screen highlight Missed Calls then press SELECT 2 30p Feb 23 EXT 249 John Smith 2 Missed Calls 5 New MSGs 2 Press V or A to scroll through the Missed Call entries MISSED Milford Taxi 4 604 555 0182 NEW 2 Feb 12 10 23a Linda Miller 11 38a Graham Bell Jan 26 Press 3833 to delete the highlighted call entry Press 32 1 to return to the previous mode If caller ID is unavailable the Call Log and Missed Call list entries display the name as UNKNOWN Reviewing the Call Log with the Cordless Handset Call Log To review and dial from the Call Log 1 Press to display the Call Log OR To access the Call Log during a
196. rwarded to an Auto Attendant menu or destination according to the weekly schedule that the system administrator has set Deskset Settings 200 KN E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents OFF Turns the Auto Attendant off Incoming calls are forwarded to the destination that the system administrator has set Manual Immediately forwards incoming calls to the Auto Attendant menu that the system administrator has set No weekly schedule applies Line Appearance mode For these settings to come into effect the system administrator must set the Call Forward No Answer destination as the Auto Attendant When the Auto Attendant is set to Scheduled or Manual extensions may ring for incoming calls but if the calls are not answered they will be directed to the Auto Attendant NOTE 5 Press to save the setting The list of Auto Attendants appears Deskset Settings 201 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Cordless Handset Settings Q The Cordless Handset is not supported in Line Appearance mode NOTE Once the optional Cordless Handset has been registered to the Deskset you can set up the Cordless Handset m Setting Cordless Handset Contrast on page 203 m Setting the Cordless Handset Sounds on page 203 m Setting the Cordless Handset Ringer and Voice Graham Gell Volume on page 204 232 555 0176 an 10 12 03pm Se
197. rwarding calls DID This feature allows external callers to directly dial an extension bypassing the Auto Attendant and the operator DND Do Not Disturb A feature that suppresses audible ringing and incoming paging at the Deskset DND ON sjglemelt An indicator in the top right corner of the Deskset display that illuminates when you turn on the Do Not Disturb feature DTMF Dual Tone Multi Frequency Telephone tones commonly known as touch tone Emergency Bypass Port The fifth SB67010 PSTN Gateway jack that can provide telephone operation during a power failure when used with an analog phone Ethernet A type of computer networking technology that connects devices via Local Area Networks LANs Extension Directory A private list of names and phone numbers available to only a single extension referred to as Personal list on the Deskset Extension list A list of names and extension numbers for the Synapse system telephones extension number The three digit or four digit number representing each individual Deskset external call A phone call between a phone not a part of your Synapse system and an extension within your Synapse system factory default The original product settings FWD ON HAs An indicator in the top right corner of the Deskset display that appears when the Call Forward feature has been turned on This feature causes calls to that extension number to be automatically forwarded
198. ry Quick a Press the button to the right of ane b Press to add or edit a quick dial entry Edit quick dial entries on the WebUI to write over an existing entry a Log on to the WebUI and click Quick Dial Keys b Edit the quick dial entries c Click Apply See your system administrator if you need to use quick dial instead of Call Queue Ask your system administrator to configure one or more quick dial keys for your Deskset You are unable to locate the Cordless Handset from the Deskset Probable Cause Corrective Action Troubleshooting The Cordless Handset s battery is dead The Cordless Handset is out of range or not registered You deregistered the Cordless Handset on the handset but the Deskset still indicates it is registered 236 Charge the Cordless Handset battery If does not appear on the Deskset Idle screen then the Cordless Handset is not registered Register the handset at the Deskset Press MENU gt 2 gt 6 gt 1 gt GRIEG Deregister the Cordless Handset on the Deskset On the Deskset press MENU gt 2 gt 6 If the handset is registered the screen indicates 1 Handset Registered Press 1 gt to deregister the handset a Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents WebuUI Unable to access the WebUI Login page from my computer Probable Cause Corrective Action The computer is not m Verify th
199. s Deskset Menu You can use the Deskset menus to set up many Deskset features Access the Menu by pressing MENU and then select options by highlighting an item and pressing SELECT or by pressing the dial pad key with that option number To access the Deskset setup menus Press MENU The Deskset Menu appears 1 Deskset Settings 2 User Settings 3 Admin Settings 4 Deskset Information 5 Auto Attendant Settings Use F or ai to scroll then press SELECT or press 1 5 Press 1 on the dial pad to display the Deskset Settings menu See Deskset Settings on page 174 for further instructions m Press 2 to display the User Settings menu See User Settings on page 178 for further instructions Press 3 to display the Admin Settings menu See Admin Settings on page 197 for further instructions Press 4 to display the Deskset Information menu See Deskset Information on page 198 for further instructions If your system administrator has set your extension as an Auto Attendant Manager the menu has an additional item Press 5 to change the Auto Attendant settings See Auto Attendant Settings on page 200 for further instructions Deskset Settings 173 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Deskset Settings Use the Deskset Settings menu as shown in Figure 50 to access the three functions and the related submenus listed in Table 22 To display th
200. s Figure 44 Remote Voicemail Access k aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents To access voicemail remotely voicemail greeting setup 1 Voicemail To set up the voicemail greeting access the system and press 8 As illustrated in the flow diagram in Figure 45 you have the following options To record a primary greeting press 1 To record an alternate greeting press 2 To choose the Primary or Alternate greeting press 7 Begin recording after the tone To end the recording press 5 Select one of the following options To review the recording press 1 To record over the greeting press 3 To accept the greeting press 9 Voicemail Setup tuv 8 N Record Primary D Record Alternate asc D Options Choose Greeting PQRS T End Recording JKL 5 Record Greeting Figure 45 Remote Voicemail Greeting Setup 146 Accept Greeting wxvzQ Review Recording 1 Rerecord Greeting DEF 3 aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing Personal Voicemail with the Cordless Handset Q Cordless handset operation is compatible with Call Appearance mode only _ MOTE You can also access your personal voicemail with the optional SB67040 Cordless Handset m Voicemail Notification on the Cordless Handset on page 148 m Retrieving Personal Voicemail with the Cordless Hand
201. s To forward a message 1 While viewing or playing a message press OPTIONS The OPTIONS menu appears 1 Delete All 2 Delete 3 Forward MSG 2 Press 3 The Message Forward screen appears MSG FORWARD Forw ard message From Graham Bell ToB Enter Ext or press EXT_ s to select target 3 Enter an Extension number using the dial pad OR Press to display the Extension list m Press V or A to highlight the desired extension then press SELECT OR m Use the dial pad to find the desired entry by name See Deskset Dial Pad Entry on page 23 Once you have selected the target SEND appears MSG FORWARD Forw ard message From Graham Bell To Amy Lee On Cordless Handsets with software version prior to H034 you cannot forward messages to four digit extension numbers To check the software NOTE version see Viewing the Cordless Handset Product ID on page 205 You cannot forward messages from the Cordless Handset to Group Mailboxes or distribution lists 4 Press SEND to forward the message to the selected extension A confirmation screen appears confirming that the message has been forwarded The handset returns to the same message screen Voicemail 152 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents CALL LOG The Call Log provides available name and number information for the last 50 calls received The newest entries replace the oldest
202. s Guide Deskset Hard Keys Overview Back to Contents The hard keys include the standard telephone dial pad keys and the function keys shown in Figure 3 and defined in Table 3 CALL LOG i 5 o 5 T 4 So 2 u m w m w Figure 3 Deskset Function Keys Table 3 Deskset Function Keys 1 MENU 2 DIRECTORY 3 CALL LOG 4 MESSAGES 5 HELP 6 REDIAL T HOLD 8 SPEAKER 9 MUTE 10 VOL VOL 11 HEADSET 12 CANCEL 13 SELECT 14 Navigation Accesses the configuration menu Accesses the Directory Accesses the incoming Call Log Accesses voicemail Accesses Help Accesses the Redial list Puts current active call on hold Allows access to other calls and features while maintaining call connection During a call switches voice to and from the speakerphone Can be used to answer or start a call or to hang up Mutes the microphone When on the other party cannot hear you Does not mute the optional Cordless Headset Increases or decreases the ringer and voice volume Routes audio to corded headset or Cordless Headset Can be used to go off hook Cancels the most recent operation and returns to previous function Usually selects a highlighted option Dials highlighted phone numbers Moves the cursor up down V left lt 1 right on the display aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Deskset Idle Screen Overview
203. s to the current software version the system The device screen displays Synchronizing Probable Cause Corrective Action Not enough time has The device may display Synchronizing for a elapsed few seconds This is normal and does not indicate a problem Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing Probable Cause Corrective Action The Deskset may have an m Ask your system administrator to update your incompatible software Deskset to the current software version version Troubleshooting 222 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Calls Generally Calls are dropped Probable Cause Corrective Action Restoring Deskset settings or m Your system administrator should avoid updating updating software while that software or restoring Deskset settings when you extension is in use will cause are likely to be using the phone all calls to be dropped The network is down m Ensure that the Ethernet cable is securely plugged into the Deskset network port labeled and that the other end is plugged into your office LAN The Deskset extension was Contact your system administrator If changes changed during the call were made to your extension while you were on a call that call is dropped Maximum Call Duration was Contact your system administrator about exceeded Calls that are resetting the Timer for Forwarded and forwarde
204. sage to be added to a forwarded message Forward a message Stop recording Transfer an active call from the Deskset to the Cordless Handset Take a call off hold and return to active call Begin the process of transferring a held or active call and then confirm transfer Confirm proposed action a Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Appendix B Technical Specifications Table 26 lists the technical specifications for the SB67030 Deskset SB67031 Deskset and SB67040 Cordless Handset Table 26 Technical Specifications Feature Specification Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Deskset Cordless Handset Cordless Headset 1921 536 1928 448 MHz Deskset 1921 536 1928 448 MHz Nominal Effective Maximum power allowed by FCC Federal Communications Commission and Range IC Industry Canada Actual operating range might vary according to environmental conditions at the time of use Voice Channels Deskset Cordless Handset Cordless Headset 5 Size Cordless Handset 6 9 x 1 8 x 1 4 H x W x D Deskset 8 2 x 8 9 x 6 5 H x W x D Weight Deskset 59 96 oz 1700 g including adapter Cordless Handset 7 05 oz 200 g including battery Power Requirements SB67030 031 Deskset 5 1 V DC 1700 mA AC Adapter SB67031 Deskset PoE Class 3 Cordless Handset Cordless Headset chargers 6 V DC 200 mA Cordless Handset 2 4 V 550 mA
205. se Corrective Action There is no power to the Confirm the battery is installed and charged device correctly m Place the handset into the charger Ensure the charger is securely plugged into an outlet not controlled by a wall switch The Charge LED on the charger should light and the handset display should indicate that the handset is charging m Verify that the charger s AC power outlet has power such as plugging in some other AC device If nothing works contact an electrician or use another power outlet m If the battery is completely depleted it can take up to 10 minutes to charge the battery before the low battery icon appears Extension number does not match the Deskset Probable Cause Corrective Action The handset has been 1 Check the Deskset to see if a handset has been registered to another registered If so deregister it Deskset On the Deskset press MENU gt 2 gt 6 If the handset is registered the screen indicates 1 Handset Registered Press 1 gt to deregister the handset 2 Deregister your handset On the handset press OPTIONS gt 5 gt 4 3 Start the registration process again Register the handset at the Deskset Press MENU gt 2 gt 6 gt 1 gt EA Unable to create new Directory or quick dial entry Probable Cause Corrective Action This feature is not supported None Although you can access the Directory or on the handset Quick Dial on the handset y
206. set on page 149 m Reviewing Messages with the Cordless Handset on page 150 Managing Personal Voicemail with the Cordless Handset on page 151 Voicemail 147 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Voicemail Notification on the Cordless Handset Unanswered incoming calls are handled according to the Call Forward No Answer setting The default setting is to send the calls to personal voicemail You can also forward a ringing call to your personal voicemail by pressing GAYA as shown in Figure 46 Q NOTE You cannot forward Call Queue calls to voicemail Pressing Ay on a Call Queue call causes the call to continue but the screen will appear to be in Idle mode The handset returns to Idle mode when you press OFF to end the call 1230p Feb 23 Graham Bell or pe 232 555 0176 o 2 Missed Calls New MSGs Figure 46 Incoming Call Figure 47 Voicemail Notification If a caller leaves a personal voicemail message the Idle screen displays a New MSGs indication as shown in Figure 47 Once the new message is reviewed in the voicemail records the Cordless Handset updates the Idle screen notification NOTE Voicemail Messages left in Group Mailboxes are not displayed on or accessible from the Cordless Handset aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Retrieving Personal Voicemail with the Cordless Hands
207. sfer See Transferring on page 88 Conference Setup See Making a Conference Call on page 90 2 Press V or A until you highlight the desired entry You can use the dial pad for a quick search when viewing the Extension list 3 Press SELECT or PHONE to dial the highlighted number If you are accessing the Extension list from Idle mode pressing SPEAKER also dials the selected number 4 Press 315 to return to the previous screen Accessing Items in Lists 113 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Quick Dial List with the Cordless Handset The quick dial list provides up to six entries for frequently called numbers The quick dial entries are not associated with the Directory To access and dial quick dial entries 1 Press and hold mute QUICK for at least two seconds SS O a The quick dial entries appear QUICK a 16 Y 1 Kate 2 Press V or A to highlight the entry to call OR To dial a number immediately press the number next to the name 3 Press SELECT PHONE or SPEAKER to dial the selected entry The screen displays the number you hear a dial tone and the number is automatically dialed 4 If you choose not to dial a number press 3 1 to return to the previous mode Accessing Items in Lists 114 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Accessing the Redial List with the C
208. soft keys Messages YE ih Graham Bell 232 555 0176 gt Private Mary Williams Press for next or ai for previous Quick gt message Dial IEE 3 Press to clear all new message indications and display the Message list without exclamation points If you have no other new messages in any Group Mailboxes the MESSAGE WAITING LED turns off Messages al 13 B En eT r lar luim L E 10 17a q232 555 0176 Feb 25 Private E 8 05a Mary Williams E Feb 14 Press for nextor s for previous message ClerNew 4 If desired press RENAA to restore the icon for a selected message marking the message as new again The MESSAGE WAITING LED lights up again Voicemail 143 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Accessing Your Voicemail Remotely Voicemail Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from your Deskset Follow the voice prompts and press the appropriate dial pad keys to navigate through the system The voice prompts in a menu list are repeated three times with a 5 second pause between After three times with no action the voice says Goodbye and the remote call is disconnected Listening to the time date stamp information of a message does not count as listening to the message If you access the voicemail through remote access and skip to another message while the time or date is playing
209. ss MESSAGES and have enabled voicemail distribution you will see a screen that allows you to press to see the list of mailboxes Messages Do you wish to leave a new message or listen to your messages Press LvMsg to record a new message or Listen to review your messages Figure 42 Leave New Message or Listen Screen From the Mailbox list screen you can access your personal voicemail and messages stored in Group Mailboxes such as the sales department shown in Figure 41 Your Personal Mailbox is always at the top of the list of mailboxes Select a mailbox to access the messages stored in that mailbox Voicemail 131 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents The list of messages in that mailbox appears When you access a Group Mailbox the name of the Group Mailbox appears at the top of the screen Additionally the following conditions apply when you access a Group Mailbox m When a mailbox is nearly full lt 5 Min appears and when it is full FULL appears next to that Group Mailbox as shown in Figure 43 Delete messages to make more room Messages 1 New 6 Old Personal FULL Sales lt 5 min Support Press WF or a to move highlight then Quick gt press SELECT Dial Figure 43 Full Group Mailboxes m After someone listens to a message the NEW indicator for that message is removed from the screens of all participants of that group If someon
210. ssessesssessesseessesssesseeseoss 51 Making Calls with the Cordless Handset chassis cescssesccsiensetercectnbeatienisnas sanusinstnbsatendinshaadennssinttelabbensaedsianers 52 a E E a y EA EEA A EAE A EAE AN NE A A AEAN VEE ERAAN ene He 52 PA ctr cate E E ed N E NEA da E E E E cine ene 54 Making Calls with the Optional TL7600 Cordless HeadSet 00000000000s0s00s0osoossesseossesseeseess 33 INCOMING AUS sE 56 AE SROS E oy y cient ton ANE ANE AA VA NOE ENE AATA 57 POM CAN MC O aa 58 Incoming Calls in Line Appearance Mode esseessesseosesssessceseosseossesscosesssesscossesseseeessessessses 59 T E E E E EEEO OARS 60 a E E E A E EE 61 Be a a ME E ES 62 Bo ag a encanto chara AAEN EEIE AN OAOE 63 Ara 2 8 2 Le PAEA AOAN A AAA EEE A IAN AA A OAA NOAA S AA A N A AN 64 Answering Direct Intercom Calls oimsisiessiieeissirennnnnaiinnoii ia 65 Answering Calls in the Call GUCUC sisisesenncnnesdsucnniniesiisannio didius anneanne dieien aaia aaa 66 Answering Calls from ares reettetsideins recite eeiecrentnrene emer 66 Viewing the Queued Calls LiSt oeseseesssossesseossesseesseoscosssssesscossessesscessesseoseesseosesssesscessesseess 6T Answer a Call with the Cordless Handset nsnnicinamnnnnannmmnmianannammaencnuenvawians 68 PECTS 5 AL MEITA aiani E EA 69 Pe EPS E E EEOAE AEEA EANO TO Multiple Incoming sacs nteerereticseenmsacearectennantaecanecicrenseciotenctendicxteieeeatnenianeiaiciand TO Synapse SB67030 031 Deskset
211. structions in this CAUTION document Always follow basic safety precautions when using this product to reduce the risk of injury fire or electric shock When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury including the following Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use aerosol or liquid cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bathtub kitchen sink or swimming pool Do not place this product on an unstable surface This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home or office consult your dealer or local power company Do not allow anything to rest on the power cord Do not install this product where the cord may be walked on Never push objects of any kind into this product through the slots in the unit because they may touch dangerous voltage points or create a short circuit Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product take it to an authorized service facility Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other
212. t be transferred message appears Probable Cause Corrective Action The extension is unavailable Check if the destination extension has been disconnected or deleted from the network All the destination extension s lines may be busy If the party you have on hold hangs up call back and start the transfer process again Your Deskset does not automatically forward a call to another extension Call Appearance mode m Check that Call Forward All is on falexe only The Call Forward All should appear in the top right corner of the settings are incorrect screen while in Idle mode m Ensure that a valid extension number has been entered as a destination extension Confirm that the Call Forward All Target is set to EXT You are unable to transfer a call to an external phone number Probable Cause Corrective Action Transferring to an external m Check that your system administrator has phone number has been enabled transferring to an external phone disabled or no lines are number available Ensure that a valid external number is shown in the to Phone field Enter a 9 or whatever digit if any that must be dialed first for an external call Ensure that the Gateway is connected to the network All phone lines may be in use If so try again later Troubleshooting 225 E H Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Deskset does not automatically f
213. t played message To do this with the Cordless Handset see Retrieving Personal Voicemail with the Cordless Handset on page 149 To play old and new messages 1 Press MESSAGES to view the entire Messages list as described in Accessing Your Messages on page 133 The list is sorted with the newest messages at the top of the list 2 To play a specific message only press A or V to highlight the desired message then press play OR To play all messages press WOSK and then press BM EW ALR The Message Playback screen appears New Messages Bia 1 2 a Graham Bell NEW 232 555 0176 10 17a Duration 0 24 Time Remaining Press for next or al for previous message During message playback you can pick up the handset to listen to messages privately or press E Pause to pause message playback Voicemail 135 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents E to delete the message If there are more messages the next message is selected E or to skip back or forward by 8 seconds m V or A to skip to the previous or next message m CANCEL to cancel playback and leave the highlight on the last played message Voicemail 136 i Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Forwarding a Message You can forward a message to an extension or extensions a voicemail distribution list if enabled or a Group Mailbox if enab
214. t settings factory defaults 1 Press OPTIONS then 5 to display the Settings menu 2 Press 3 The RESTORE DEFAULT screen appears RESTORE DEFAULT Do you want to restore default settings m Press to clear all handset custom settings Press XMM to keep current settings Viewing the Cordless Handset Product ID To view the Product ID 1 Press OPTIONS then 5 to display the Settings menu 2 Press 5 The PRODUCT ID screen appears PRODUCT ID ID 013DB18C9C Model 67040 SW Version XXXX Registered YES This page displays the handset s identification information including serial number model number software version and registration status This information cannot be altered 3 Press gt 1E to return to the Settings menu Deskset Settings 205 l Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents WEB INTERFACE Use an Internet browser to access the Web User Interface WebUI that resides on the Deskset See Accessing the Web User Interface WebUI on page 207 After you log on to the WebUI you can configure the following features m Basic Settings on page 209 m Personal Directory on page 211 m Quick Dial Keys on page 213 m Voicemail Distribution on page 214 You can also view the Deskset Help from the WebUI See Help on page 217 Web Interface 206 Synapse SB67030 031 Deskset amp Accessories User s Guide
215. t soft keys provide a variety of functions determined by the current action If you are forwarding a call for example the soft keys displayed are different from those displayed if you are making a call See Appendix A Soft Keys on page 250 for an alphabetical list of the labels that appear above the soft keys Cordless Handset Screen Icons Overview The handset screen icons indicate handset activity Table 13 lists and describes the screen icons you might see Table 13 Cordless Handset Screen Icons Icon Function Description Navigate up or down list Indicates that you can press A or V to highlight a list entry Incoming ring or ringer on Appears during an incoming call or when you adjust the ringer volume Silenced incoming ring or Appears during an incoming call or when you ringer silenced muted have set the ringer volume to Off ri Active call off hook Present during an active call een Present during a conference call pe Call on hold Appears when a call is put on hold Conference on hold Appears when a conference call is put on hold Speaker or page Appears when you switch to speakerphone or gt when paging acer Appears when a headset is on a call Voicemail message Appears in the Call Log to indicate that a caller has left a voicemail message Message playback Present during message playback to indicate navigation that there are additional messages before or after this one Appears whe
216. ternet telephony Voice Over BroadBand VoBB broadband telephony and broadband phone WebUI Web User Interface A means of interacting with a product using a computer interface Connection to the World Wide Web is not necessary o a6
217. th the Deskset Allow up to one minute for this to take place The light on the TL7600 headset flashes orange and blue the headset does not work Probable Cause Corrective Action The headset is not m Register the headset at the Deskset On the registered Deskset press MENU gt 2 gt 6 gt 2 gt Call Appearance mode or MENU gt 2 gt 5 gt 2 gt Line Appearance mode m Once the headset is registered the headset light is blue when the headset is placed in the charger The TL7600 headset does not work at all Probable Cause Corrective Action The headset is not getting Verify that the battery is installed and charged power from its battery correctly m Place the headset into the accessory charger Ensure the charger is securely plugged into an outlet not controlled by a wall switch The headset LED will light to indicate that the headset is charging If the battery is completely depleted it can take up to 10 minutes to charge the battery enough for the headset to work even briefly In this case the ON OFF LED will remain off and you will not be able to use the device After 10 minutes of charging remove the headset from the charger and press ON OFF on the headset or HEADSET on the Deskset to turn on the headset Replace the headset battery Troubleshooting 245 E o Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents The TL7600 headset r
218. the extension for the system operator by pressing O zero The procedures in this chapter apply to both Call Appearance and Line Appearance mode unless otherwise noted m Active Call Screen on page 44 m Predialing on page 45 m Live Dialing on page 46 a Making a Call from a List on page 47 m Calling a Busy Extension on page 48 Making an Intercom Call on page 49 m Calling a Restricted Number on page 50 a Making Calls with the Cordless Handset on page 52 a Making Calls with the Optional TL7600 Cordless Headset on page 55 i ae Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Active Call Screen The active call screen as shown in Figure 20 appears while you are on a call 12 30PM Thu Feb 25 2010 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 0 11 L Graham Bell 232 555 0176 2 51 gt a a a Ls Quick Quick ia ia Call Appearance Mode Line Appearance Mode Figure 20 Active Call Screen Table 15 Active Call Screen Description ey Description Key Description Begins transfer of a call Begins a conference call Call Appearance mode only More Moves to the next set of soft Parks an external call keys More 1 3 indicates that you are on page one of three Cae Pages all extensions Turns Do Not Disturb on or off Aiae Call Appearance mode only Call Appearance mode only Turns Call Forward on o
219. the message is still considered new You may be able to access certain Group Mailboxes if they have virtual extension numbers assigned to them Ask your system administrator for more information To access a Group Mailbox with a virtual extension number follow the steps below When the system is in Line Appearance mode you can access your voicemail Q remotely only if you can reach your extension from an outside line The Call Forward No Answer destination for the outside line must be set to Auto Attendant or to your extension For more information see your system administrator NOTE To access voicemail remotely 1 Dial your company phone number 2 After the call is answered enter your extension number 3 Immediately press the star twice You will hear Enter your access code followed by the pound sign 4 Enter your user password if you have created one then enter pound to listen to your messages Even if you have not created a password you must still enter the pound You need to get to your Personal Mailbox to access your messages remotely If Call Forward All or Call Forward No Answer is on and set to an extension or an outside line or if Auto Answer is on remote access to voicemail is not supported as calls do not access your mailbox NOTE If your mailbox is full your voicemail greeting does not play Instead you hear Voicemail is full before being disconnected To access your
220. to the handset e Press PHONE on the handset The handset asks if you wish to switch the current active call from the Deskset to the handset e Press Bites on the handset to move the call to the handset Handset continuously displays Searching for Deskset Probable Cause Corrective Action The handset is out of range Verify that the Deskset is powered and fully or not registered functional If the Deskset has no AC power the handset will not work m The handset may be out of range of the Deskset move closer m The handset may have been deregistered when the Deskset was upgraded or reset Deregister the handset at the handset then at the Deskset register the handset again a On the handset press OPTIONS gt 5 gt 4 b On the Deskset press MENU gt 2 gt 6 gt 1 Troubleshooting 242 E o Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Caller ID is not working Probable Cause Corrective Action Your organization does not Caller ID is a subscription service You must subscribe to this service subscribe to this service from your local telephone company for this feature to work on your phone The caller must be calling from an area that supports caller ID Both you and your caller s telephone companies must use caller ID compatible equipment You have DSL phone lines If you have DSL phone lines make sure you have without filters installed a DSL fi
221. top To view details for a Call Log entry press Myvi then OPE then PAIR The Call Log details screen appears Call Log YEEJ Graham Bell NEW P 232 555 0176 es 3 23PM Wed Feb 24 2010 Msg Length 1 34 Press or p for dialing options More 1 2 Call Log entries may not be in the proper format for dialing In some areas you need to remove the area code or add or remove a 1 Press lt or gt to view the dialing options Press CANCEL to exit the Call Log Whatever digit if any that must be dialed first to indicate this is an external NOTE call is automatically added before the number is dialed out To do this with the Cordless Handset see Accessing the Call Log with the Cordless Handset on page 162 Call Log k aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward All is on and calls are forwarded to another extension or external phone number Call Appearance mode only Unanswered calls that have not been reviewed are indicated by NEW To view missed calls 1 Press CALL LOG The newest call appears first Call Appearance mode only The Deskset notifies you of New Missed Calls on the Idle screen To display the New Missed Calls list highlight New Missed Calls and press SELECT New Missed Calls Graham Bell 4 232 555 0176 Mary Williams Unknow n Caller
222. tting the Cordless Handset to Factory Default on page 205 m Viewing the Cordless Handset Product ID on page 205 ya aa Deskset Settings 202 3 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Setting Cordless Handset Contrast To adjust the display contrast 1 Press OPTIONS then 5 to display the Settings menu 2 Press 1 The Contrast screen appears CONTRAST AaBbCcDadeer ii ____ gt AaBbCcDdEerff EXIT 3 Press lt or gt to adjust the contrast until the desired level is reached 4 To accept the changes you have made and return to the Settings menu press E Setting the Cordless Handset Sounds To adjust the sound 1 Press OPTIONS then 5 to display the Settings menu 2 Press 2 The Sounds menu appears SOUNDS e Ringer Volume 43 3 Press A or V to select audio options To adjust the ringer volume from 0 to 6 press lt or Decreasing the volume to zero silences the ringer The ringer sounds as it is adjusted You can also change the ringer volume in the Idle mode by pressing the handset volume control lt VOLUME D m To choose one of nine ringtones press V once to highlight Ringtone To select the ringtone press lt or gt This setting only applies to the Cordless Handset m To turn Key Beeps on or off press V twice to highlight Key Beeps Press lt 1 or gt to turn the Key Beeps On or Off 4 To accept the adjustments
223. u know the number of the parked call press PHONE and dial the number OR Access the Parked Calls list From Idle mode press OPTIONS then 3 OR If you are on a call already press OPTIONS then 4 The Park List screen appears PARK LIST 9 604 555 0129 101 800 555 0176 Robert Brown 2 Press A or V to highlight a parked call 3 Press SELECT SPEAKER or PHONE to unpark the selected call and make it an active call Call Management 95 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Using a Corded Headset You can use a corded headset with the Cordless Handset as shown in Figure 32 Figure 32 Corded Headset To use a corded headset with the Cordless Handset Lift the rubber flap covering the 2 5 mm jack on the left side of the Cordless Handset and insert an optional corded headset m While a corded headset is connected the audio that would normally be handled by the handset is handled by the corded headset m The Cordless Handset returns to normal operation when the corded headset is disconnected Call Management 96 E y p Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Call Management Using a Headset You can use a TL7600 Cordless Headset as shown in Figure 33 or a corded headset with the Deskset Figure 33 TL7600 Cordless Headset You can register an optional TL7600 Cordless Headset di
224. urn to the previous screen Greetings You can have three different greetings for your voicemail You can then choose the one that is currently appropriate You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office The Pre Set Greeting Please leave a message after the tone is used when no other greeting is recorded To select the current greeting 1 Press MENU then 2 and then 1 to display the Message Greetings menu Message Greetings kaf S 1 Current Greeting 4 Primary j 2 Play Rec Primary Greeting 3 Play Rec Alternate Greeting 4 Play Pre Set Greeting Save Press lt or gt to select the Pre Set Primary or Alternate greeting to be played to external callers To record anew Primary or Alternate greeting see Recording a Greeting on page 181 Deskset Settings 179 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Q You cannot delete or record over the Pre Set greeting NOTE 2 Press to save the greeting The system checks to see if the selected greeting has been recorded f the greeting has been recorded the User Settings menu appears If a greeting has not been recorded the Greeting Not Recorded screen appears and the Pre Set Greeting is used The User Settings menu appears User Settings Greeting Not Recorded Pre Set greeting will be used instead Use or ah to scroll then p
225. ust be dialed first to indicate this is an external call 5 Press The Directory appears Directory k aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory To edit a Personal list entry 1 Press DIRECTORY to display the Directory 2 Press V or A to highlight a Personal entry 3 Press and iH The Personal Entry edit screen appears Personal Entry T A First Name Graham Belll Last Name Phone 912325550176 Use dial pad to enter letters The key is not available when a System or Extension entry is highlighted in the Directory list NOTE 4 Edit the First Name Last Name and Phone fields using the dial pad See Deskset Dial Pad Entry on page 23 The name text fields are limited to 20 characters each and the number field is limited to 32 digits 5 When editing the entry you have the following options Press lt or gt to move the cursor m Press A or V to move to the previous or next field m Press to erase the highlighted character if there is one or else the character before the cursor Press AIE to insert a two second pause into the phone number The pause appears as a P in the field and is counted as a digit For external phone numbers enter a 9 or whatever digit if any that must be dialed first to indicate this is an external call 6 Press
226. xample your department may have lines 1 to 4 assigned to your Desksets Another department in your company may have lines 5 to 8 assigned to their Desksets Using the Held Calls list at your Deskset you can access calls being held on lines 1 to 8 You can view and retrieve any held call in the system from the Held Calls list If the held call is on a line that is not assigned to your Deskset retrieving the call will route it to the Intercom line on your Deskset To view and retrieve calls from the Held Calls list 1 Press KOOIEN The Calls on Hold screen appears Calls on Hold 7 Ce a Graham Bell Amy Lee 1 800 123 1234 Press or a to scroll then press Retrieve to un hold call 2 Press V or A to highlight the desired call 3 Press SELECT to retrieve the call If the held call used a line that was not assigned to your Deskset the call becomes active on your Intercom line Any previous active call on your Deskset goes on hold Accessing Items in Lists 111 KN E Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents Accessing and Managing Items in Lists with the Cordless Handset You can also access the phone number lists with the optional SB67040 Cordless Handset Graham Bell q 232 555 0176 NEW HEGE fob 23 4 550 Mary Williams 100018 UNKNOWN Jan 14 E Q Cordless handset operation is compatible with Call Appearance mode only NOTE All instructions start from t
227. xtensions in the system Zone paging and optional overhead paging are not available from the Cordless Handset NOTE To page all extensions with the Cordless Handset 1 From Idle mode or during a call a Press OPTIONS The OPTIONS menu appears 1 Redial 2 Page All 3 Park 4 Parked Calls 7 b Press 2 to begin the page The Paging screen appears 12 30p Feb 23 Paging E Press EXIT or OFF to end paging OR From the Parked Call list press MEXA to begin the page The handset originating the page emits a single short tone for half a second just before paging commences An alert tone also sounds on all paged extensions 2 Speak into the microphone on the handset 3 Press 4m or OFF to end paging Paging 171 Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents DESKSET SETTINGS You or your system administrator can customize your Deskset and SB67040 optional Cordless Handset using the following menus and features m Deskset Menu on page 173 m Deskset Settings on page 174 m User Settings on page 178 m Setting and Changing Your Password on page 195 m Deskset Information on page 198 m Using Do Not Disturb DND on page 199 m Auto Attendant Settings on page 200 m Cordless Handset Settings on page 202 Deskset Settings 172 E Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Content
228. y before the Deskset automatically answers each call The Auto Answer Delay overrides the Call Forward No Answer delay See NOTE Call Forward All and Call Forward No Answer on page 182 4 Press to confirm the change The User Settings menu appears If your system administrator has enabled Direct Intercom on your Deskset you cannot enable Auto Answer The message Auto Answer is currently unavailable appears as shown in Figure 52 on page 185 Deskset Settings k aE Synapse SB6 7030 031 Deskset amp Accessories User s Guide Back to Contents i Auto Answer is currently unavailable Contact your system administrator Use F or a to move highlight Use 4f or to cycle through options Figure 52 Auto Answer Unavailable Screen Deskset Settings 185 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Voicemail Memory Your voicemail messages are stored on your Deskset You can check the amount of available memory To access the Voicemail Memory screen 1 Call Appearance mode Press MENU then 2 and then 4 Line Appearance mode Press MENU then 2 and then 3 The Voicemail Memory status screen appears Voicemail Memory There are 26 of 30 minutes still available for messages For more memory delete Voicemail messages Press Exit when done The Voicemail Memory screen displays the remaining minutes left for recording a message in voicem
229. you entered a restricted number Deskset Settings 183 Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify Without touching the Deskset you can speak to and be heard by people who call you For example employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing Q In Line Appearance mode Auto Answer applies to Intercom extension to extension calls only DND and Call Forward All take priority over Auto Answer If you have enabled Call Forward All calls are forwarded before they can be Auto Answered However Auto Answer takes priority over the Call Forward No Answer setting See Call Forward All and Call Forward No Answer on page 182 Auto Answer does not apply to Ring Group calls See Incoming Call Indication on page 58 To set Auto Answer 1 2 2 Call Appearance mode Press MENU then 2 and then 3 Line Appearance mode Press MENU then 2 and then 2 The Auto Answer screen appears In Line Appearance mode the Intercom Auto Answer screen appears Auto Answer F Auto Answer q Disabled gt Delay 5 sec Use or ah to move highlight Quick gt Use or to cycle through options Dial Press lt or gt to select either PDTT or NZETE Press V then lt or gt to select the dela
230. ystem administrator has restricted for your Deskset If you dial a restricted number and go off hook a password screen appears After you enter your extension number and password the Restricted Call screen appears as shown in Figure 22 Restricted Call Call 12 30PM Thu Feb 25 2010 F Press Enter your Extension Number followed SELECT Restricted Call by the Password kkk k p Your settings prohibit you from calling this number Use dial pad to enter Ext Password Quick Press W or a to move highlight then Quick a Press SELECT when done Dial press SELECT Dial Figure 22 Restricted Call You can press CANCEL or hang up to return to the Idle screen immediately i aE Synapse SB67030 031 Deskset amp Accessories User s Guide Back to Contents Calling Restricted Numbers Using Another Extension If you need to use someone else s Deskset to call a number that is restricted on that Deskset you can enter your Extension number and User Password to complete the call To make a restricted call 1 Ona Synapse Deskset other than your own dial the number as described in Predialing on page 45 or Live Dialing on page 46 If the number is restricted on the Deskset the Restricted Call screen appears as shown in Figure 22 2 Enter your own extension number and user password If the dialed number is not restricted for your extension number the Deskset dials the number Outgoing Calls 51 Synapse

Download Pdf Manuals

Related Search

Related Contents

  Epson 6500UB User Replaceable Parts List  Instruction Manual English Manual de instrucciones Spanish  Faber Inca Pro 30 User's Manual  ZyXEL NWA-3160 Series User's Manual  Fisher LNS-T03 User's Manual  取扱説明書  User`s Manual  

Copyright © All rights reserved. Failed to retrieve file