Savi® Office WO300/WO350 Wireless Headset System
Contents
1. Assumes your default line is set to PC Automatically bringing up the PC radio link is not supported when placing an outbound call in Microsoft Office Communicator Switching Between Desk Phone and PC Audio You can switch back and forth between desk phone and PC audio the following ways Headset Base Press the volume up button at least 11 2 seconds until Short press less than one second the base talk button of the device the base talk button indicator that you want to switch to light of the desired device becomes solid green Plantronics Savi User Guide Mixing Desk Phone and PC Audio You can mix desk phone and PC audio the following way Base Simultaneously hold the desk phone and PC talk buttons down at least 1 seconds until both indicator lights become solid green 14 Muting the Headset You can mute unmute the headset the following ways Headset Base Short press the dedicated Short press less than one second mute button to toggle mute of ared desk phone or PC talk on off button on the base will unmute the headset You cannot mute the headset using the desk phone or PC talk buttons Subscribing a Master Headset The headset and base are subscribed to each other at the factory In the event that you need to subscribe a new master headset to the base you can do so one of two ways You can subscribe a master headset to the base wit2. ASEAN ES Cablen Sa 1a Battery Lfe u ne 19 6 2 Installing Plantronics SONWANE augsni iis 1g DeViCOS Tab mirna ana eae ceded dogs 19 6 9 Makingia TeSt Call WINE O ese setnwsicrenpsoretnsnsees tg Applications Tab iicasniuesageduxasanaaeunscadeantevahncaimcarmaaanes 20 Ci eee ee Preferences Tab ices aseestesedecesseedecneescte neei 21 Headset Systeri o ciccisce as ececeinesadndaccaivenvess 13 About Wab ciscacpsicecceneecetdates aa a A 21 Powering up HeadSet iscissccsssisicpcarcastsiudsrnesestcesvcessasesanes 13 Gaoth 5 ean a elp for Device Settings apter eee Placing Answering and Ending Calls with p 2 p Desk Phone sscssssssessssssssssssssssstesesssesestesssssnieeeteseeeeee 13 Help for Device Settings Advanced 1se 22 Placing Answering and Ending Calls with PC 14 9 Troubleshooting and Common Questions 23 Switching Between Desk Phone and PC Audio 14 Mixing Desk Phone and PC Audio sses 14 Plantronics Savi User Guide 1 Package Contents and Features 1 1 Savi WO1 Base CD includes e Plantronics Software e Animated Setup Guide e Complete User Guide Telephone Interface Cable Base USB Cable Savi WO1 Base Features Desk Phone Talk Button Indicator Light PC Talk Button Indicator Light Desk Phone Speaking Volume Configuration Desk Phone Subscription Charging USB Port Switch Listening Button and Indicator Volume Indicator Light Telephone
3. CA 95060 United States Tel 800 544 4660 plantronics com For product support contact us at plantronics com support 2010 Plantronics Inc All rights reserved Plantronics the logo design HL10 Savi and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Windows is a registered trademark of Microsoft Corporation Nortel is a trademark of Nortel Networks Skype is a registered trademark of Skype Limited All other trademarks are property of their respective owners Patents U S 7 633 963 D599 331 D582 901 D602 008 D538 785 D505 413 D535 285 China ZL200830005437 x ZL200830005446 9 ZL200630123313 2 ZL200630123314 7 EM 000873823 0004 000873823 0003 000543798 0004 000543798 0005 Taiwan D127496 D127400 D117515 D117333 84159 01 06 10
4. PC Link This parameter forces the radio link to the PC to stay active even after the call has ended This can eliminate the need to re establish the radio link when switching between PC audio applications Default Setting Not selected About Tab The About Tab provides on line access to this printable user guide and also includes Plantronics contact information The current version of software and firmware currently running on your system is also shown here 21 Default Help for Device Settings Base Settings Range Range can be minimized to help with PC buzzing improve user density or restrict range High of users Auto Answer When Range is set to HIGH a user will have up to 300 feet of range When Range is set to MEDIUM a user will have up to 150 feet of range When Range is set to LOW a user will have up to 50 feet of range Auto answer saves the user a button press to establish the radio link between headset and adapter Not When auto answer is set to OFF you must press the headset call control button to answer an incoming Selected call When Auto Answer is set to ON an incoming call will be answered when the headset is removed from the charge cradle PC Audio Bandwidth The system will support both narrowband and wideband audio from the PC Narrowband Wideband audio delivers heightened speech clarity and life like fidelity However wideband audio consumes more battery power and has more stringen
5. further away from your phone Base power supply is plugged into a power strip Plug the power supply into the wall directly Talk time performance is significantly degraded even after a full recharge Battery is wearing out Call Plantronics at 800 544 4660 for factory service information or contact us at plantronics com support The handset lifter is installed but does not lift the handset Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base Plantronics Savi User Guide 23 can no longer hear any audio through my PC Speakers No audio connection to PC For Windows XP Systems Refer to the Audio tab of the Sounds and Audio Devices option in your PC Control Panel e Under Sound playback change the default setting from Savi Office to your PC speakers Click OK to confirm your change For Windows Vista Systems Refer to the Sound option in your PC Control Panel e Under the Playback tab change the default setting from Speakers Savi Office to your PC speakers Click OK to confirm your change Unplug USB and power cables from base Reconnect power cable first Wait for power LED to illuminate then re connect USB cable Quit and then re start your PC audio or softphone application Plantronics Savi User Guide 24 UER PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz
6. time by clicking on the Check For Updates Now button in Update Manager From the Start menu click Programs then Plantronics then open Plantronics Update Manager Install Checked Updates Following an AUTOMATIC Or MANUAL CHECK FOR UPDATES this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES Will begin installation Plantronics Control Panel User preferences and various device settings can be changed using the Plantronics Control Panel To start this program click Start gt Programs gt Plantronics then open Plantronics Control Panel Battery Life At the lower left corner of the screen and for all software screens you will see one of the following icons indicating the approximate charge left in the headset battery gt gt e 0 Co 100 75 50 25 0 Devices Tab To configure your settings select Savi Office from the pull down menu and click the Device Settings button Below are the setting options and defaults for the base and headset NOTE Some parameters that do not apply to a particular Plantronics device may appear grayed out Device Settings Base Feature Settings Default General Default Line Deskphone PC Deskphone Range High Med Low High Auto Answer Selected Not selected Not selected Over the Air Subscription Selected Not selected Selected Audio Deskphone Audio Bandwidth Wideband Narrowband Narrowband PC Audio Bandwidth Wide
7. AON PLANTRONICS SOUND INNOVATION Savi Office WO300 W0350 Wireless Headset System with Optional HL10 Lifter User Guide Welcome Congratulations on purchasing your new Plantronics product This guide contains instructions for setting up and using your Savi Office WO300 WO350 WO1 Base and WH3800 WH350 Headset Wireless Headset System Please refer to the separate safety instructions for important product safety information prior to installation or use of the product Refer to the CD for Animated Set Up instructions Plantronics Savi User Guide Contents 1 Package Contents and Features ccccseees 4 Muting the Headset ccccceccccesseeessceseseeeeeeeeeeeeees 15 VA Savi BAS disas sannana 4 Subscribing a Master Headset ccceeeeeeeeeetees 15 1 2 Savi HeadSet ainan 5 Conferencing In Up to Three Additional Headsets 15 1 3 HL10 Lifter Optional ccccccccsssseeseeceteeseseeeeseees 6 Setting Default Line to Desk Phone or PC 005 16 2 Base Set WO isaniccesininer aes tei iss aise 7 Toggling On Off Over the Air Subscription 00 16 2 1 Attaching Charge Cradle to Base ccccceceeeees 7 Setting the RANG Essien a 16 2 2 Connecting Base to Desk Phone csccscsseeseeseeeees 7 Ending SUbS ptiO Mesaana 16 2 3 Connecting Power Supply to BaSe ccccccceeeeee 7 Desk Phone and PC Talk Buttons One Rules to LIVE By nncsisssestipenetsanecaanacseraas
8. Interface Light Cable Jack Jack Handset Lifter Jack Plantronics Savi User Guide 1 2 Savi Headset Charge Cradle WH300 Headset WH350 Headset Monaural Binaural One model included in each package both models shown Ear Cushions Savi WH350 Headset Features Headband Indicator Light Volume Up and Down Button Call Control Button Microphone Mute Button Plantronics Savi User Guide 1 3 HL10 Lifter Optional Handset Lifter Arm Ringer Microphone Jack remove cover Power Cord Height Switch Accessory Jack HL10 Lifter Additional HL10 Lifter Parts If Required Ringer Microphone Extender For Nortel i2004 Arm phones only Plantronics Savi User Guide 2 Base Set Up 2 1 Attaching Charge Cradle to Base 1 Connect the headset charge cradle to the base Push firmly on the cradle until the cradle snaps in to place 2 2 Connecting Base to Desk Phone 1 Connect the telephone interface cable to the telephone interface cable jack on the base 2 Disconnect the handset coil cord from the desk phone 3 Connect the telephone interface cable to the now open handset port on the desk phone 4 Connect the handset coil cord to the telephone interface cable junction box 5 Place the handset back on the telephone cradle NOTE If your phone has a built in headset port you should only use the headset port if you will not be using the HL10 lif
9. band Narrowband Narrowband Deskphone Tone Control Variable Bass to Treble Midrange PC Tone Control Variable Bass to Treble Midrange Feature Set Lock See Device Settings Security The system will support both narrowband and wideband audio from the PC Wideband audio delivers heightened speech clarity and life like fidelity However wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area All PCs support wideband audio When switching between narrowband and wideband audio you must re establish the audio link for the changes to take effect Plantronics Savi User Guide 19 Device Settings Headset Feature Settings Default General Mute Tone Standard Low Off Standard Deskphone Ringtone Sound 1 Sound 2 Sound 3 Sound 1 Deskphone Volume Standard Low Off Standard PC Ringtone Sound 1 Sound 2 Sound 3 Sound 2 PC Volume Standard Low Off Standard System Tones Standard Low Off Standard Second Inbound Call Ring Continuously Ring Once Ignore Ring Continuously Device Settings Advanced Feature Settings Default Audio Protection Audio Limiting 80 dB 85 dB off Off Hours on phone per day 2 4 6 8 8 Anti Startle Selected Not selected Not selected G616 Selected Not selected Not selected Feature Set Lock See Device Settings Security Device Settings Security The Plantronics so
10. e headset caps sound levels at 118 dBA to protect your hearing Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure When Audio Limiting is Off turned ON the system monitors and controls sound to ensure action levels do not exceed 80 dBA or 85 dBA whichever is selected specified by current and imminent EU legislation When Audio Limiting is set to OFF the headset caps sound levels at 118 dBA to protect your hearing The noise monitoring and G616 limiting features are based on a typical headset and recommended acoustic coupling between the headset and the ear Please follow the instructions for optimal wearing position on page 8 Plantronics Savi User Guide 22 9 Troubleshooting and Common Questions can t hear a dial tone at the headset Make sure your headset is charged Make sure your headset is subscribed to base See Subscribing a Master Headset on page 15 Press the call control button on your headset Make sure the lifter is lifting the handset high enough to operate the hookswitch set to a higher setting if necessary Adjust the configuration switch on the base until a dial tone is heard Fine tune the listening volume with the call control button If the volume is still too low adjust the desk phone listening volume on the base hear static Make sure there is at least 12 inches between your base and your computer and 6 inches between your base and your tele
11. earching for a headset press the subscription button again The subscription light will turn solid red for four seconds and then go to it s previous state Plantronics Savi User Guide Subscription Button Indicator Light Master headset subscribed to base Solid green Base in master subscribing mode Flashes red and green Base conferencing in additional guest Flashes yellow and headset s green Active conference call with guest headsets subscribed to base Solid yellow Desk Phone and PC Talk Buttons Indicator Lights No active audio link Off Incoming call Flashes green Active audio link Solid green Master headset muted Solid red Call on hold Flashes red Seeking Audio Link Solid yellow When bringing up a link from the base the talk button will be solid yellow until a link is established This could take up to several seconds especially for wideband audio and or when in moderate to high density environments If you press the talk button when the indicator light is yellow it will terminate the search for an audio link Desk Phone and PC Talk Buttons Rules to Live By Button Indicator Light State If Button Is Pressed Off Solid green Flashing green Solid green Solid green Off Solid red Solid green Flashing red Solid green NOTE If in any state you hold down both the PC and desk phone talk buttons for 1 seconds both indicator lights will turn solid
12. eitarassia stntacdnanacs 16 2 4 POSITIONING BASE isieiess ccassnicaza seas stecdaavanecasaeiecandteananadis 7 Subscription Button Indicator Light 16 3 Headset Set UD cccsccrsesccacetvesccatecssisidetecssatiaseasusiies 8 Desk Phone and PC Talk Buttons 3 1 Adjust the Headband isisisi 8 Indicator Lights cccccsssssvsessssssssssesssssessesesesesssssseeee 16 S2 Adjust the IMI UARP IE saxensssaateaaenanaeshgenveansiahvie 8 TAk TME aeeetunnentaeo dense tea 17 3 2 Docking and Charging the ICA a 8 Checking Headset Battery Level neinnssrnsssenserennne 17 4 Configure and Test Call cccccescceessssteeeessennees 9 Headset Call Control Button FUnCHONS dcsicoceeoavceseoscecss 17 4 1 Checking Configuration ccceeeeeeeeneeeeeeeeneeeee 9 Placing the Headset in Sleep Mode sccssssseesssseeeeee 17 4 2 Making a Test Call with Desk Phone ssess 9 Headset Indicator Light ccccccscccstetetesesteteeseseeees 17 Lifter Set Up Optional sccsaissntascntsiennssananrarancsannees 10 Headset Tones siessstsscsscsseiistesesacaesbsaddaessctssatacuesadnieteaune al SA nstaling Efte asisas 10 8 Plantronics Software Platform aenean 18 92 If YOU DO Not Meara Dial TONE cnssidiiierdssiiais 10 Softphone SUPPOME seesicccceissvcrces ten seaccscaeweseaseceddesiends 18 5 3 Additional Parts if required 0 ecceeeeeeeeeeeees 11 Plantronics Update Manager 18 GPC Set Uaa aer 12 TA E o PAMEl E 19
13. ftware allows some of the device parameters settings to be locked by the IT staff and prevent end users from changing them The ability to lock unlock these parameter settings requires the creation of a password In order to lock unlock any parameter setting follow these steps Feature Set Lock 1 From the Security screen create and confirm your new password and press Set This will store the password directly in the device 2 In order to lock unlock some parameter go to the Base or the Advanced tabs of Device Settings and enter the password that you stored in the device 3 Select your settings from the Base Advanced settings page and lock unlock each feature as desired Plantronics Savi User Guide Change Password 1 You can always change the old password to a new one in the Change Password section If a password is not stored in the device the only way to store a password in the device is to use Feature Set Lock You will only able to change a password if there is a previous password set in the device NOTE In case you forget your password you will need to call your local Plantronics Technical Support for assistance Applications Tab The Applications Tab displays the status of Plantronics support for various applications such as softphones and media players The status will only show as enabled and running for softphones and media players installed and running 20 Preferences Tab The Preferences Tab allows yo
14. green and the audio from both devices will be mixed Talk Time The Savi Office system will provide up to 8 hours of talk time Talk time will be reduced when operating in wideband mode and or if the headset is used consistently at a far distance from the base Checking Headset Battery Level When the system is idle short press the Base subscribe button once to get feedback on the headset battery level Headset Battery Base PC LED Base Deskphone Level LED 75 100 Solid green Solid green 50 75 Flashes green Flashes green 25 50 Flashes yellow Flashes yellow 0 25 Flashes red Flashes red Headset Call Control Button Functions Type of Press Function Short press Places answers or ends calls Short press volume up Increases volume Short press volume down Decreases volume While in a link long press volume up at least 11 2 seconds Switches between desk phone and PC audio Short press mute button Mutes or unmutes headset While not in a link long Places headset in subscription press volume up at least 1 mode seconds While not in a link long press Enables and disables headset volume down at least 14 in use indicator light seconds Placing the Headset in Sleep Mode If you won t be using the headset for a long duration and the headset will not be in the charge cradle you can put the headset in sleep mode by pressing the call control button for three seconds while in an idle s
15. h the headset docked secure subscription or undocked over the air subscription In either case the system must be idle not on a call Headset Docked Headset Undocked Double press the subscription Double press the subscription button on the base The button on the base The subscription light will flash red subscription light will flash red and green and green Press the volume up button on the headset for three seconds until the headset indicator light turns solid green When the subscription light on the base becomes solid green the headset and base are subscribed to one another When the subscription light becomes solid green the headset and based are subscribed to one another NOTE If the subscription process times out after two minutes or if the subscription process fails the subscription light will become solid red for four seconds and then return to its previous state If this occurs try to re subscribe the headset again Plantronics Savi User Guide Conferencing In Up to Three Additional Headsets While on a call you can subscribe up to three additional headsets to your base for conferencing As you add headsets to the base an additional headset icon will appear in the Plantronics software screen with a number from 1 to 3 indicating the number of additional headset subscribed to the base Guests may conference in as described below 1 While you are on a call a Place the guest s headset into pri
16. igh volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit plantronics con healthandsafety 5 Lifter Set Up Optional 5 1 Installing Lifter Handset Lifter Power Cord 1 Firmly press the handset lifter power cord into the handset lifter jack 2 While wearing your headset slide the handset lifter arm under the handset until the lifter base touches the side of the phone 3 Slide the lifter up to where it nearly touches the handset earpiece 4 Press the call control button on your headset to activate the lifter 5 If you hear a dial tone the lifter is set correctly and needs no adjustment 6 Remove the protective strips from the 3 mounting tapes on the underside of the lifter Plantronics Savi User Guide 7 Gently place the lifter on the desk phone in the pre determined position 8 Press firmly to adhere 5 2 If You Do Not Hear a Dial Tone 1 If you do not hear a dial tone raise the lifter height switch to the next highest position 2 Repeat steps 2 through 5 in Section 5 1 as necessary until you hear a dial tone 3 When you hear a dial tone secure the lifter as described in steps 6 though 8 5 3 Additional Parts If Required Ringer Microphone Extender Arm Stabilizers Use ringer microphone only when the telephone speaker is not located directly under the handset 1 Remove cover from
17. ista Systems Go to the Playback tab for listening volume or Recording tab for speaking volume of the Sound option in your PC control panel e Speakers Level volume is your receive volume e Microphone Level volume is your transmit volume 4 You can fine tune the listening volume on the headset by pressing the to increase the volume and the to decrease the volume 5 To end the test call press the call control button on the headset 7 Using Your Savi Office Wireless Headset System IMPORTANT It is highly recommended that you install the Plantronics software Though your Savi Office system will operate without the software it will limit the system s full capabilities Indicator Light Powering Up Headset lf the headset battery is charged the headset is automatically on The headset does not have an on off button Call Control Button Placing Answering and Ending Calls with Desk Phone Phones with Handset Lifter or Electronic Phones without Handset Lifter or Electronic Hookswitch Hookswitch To place a call 1 Short press call control button on headset 1 Short press call control button on headset or short press base desk phone talk button or short press base desk phone talk button N Remove handset from cradle 3 Dial number 2 Dial number To answer a call 1 Short press call control button on headset 1 Short press call control button on headset or or short p
18. lume 7 If the dial tone still does not sound clear adjust the Configuration Switch until the dial tone sounds the best NOTE Multiple settings might work with your phone however only one is the optimal position 8 Press the call control button on the headset to complete configuration 9 Replace the handset into the desk phone cradle 4 2 Making a Test Call with Desk Phone 1 _ If your desk phone has a volume control ensure it is set it to mid range N With your headset on press the call control button on the headset 5 Remove the handset from desk phone cradle A Dial the number using your desk phone Oo If the listening volume is too loud or too soft adjust the listening volume on the headset by pushing the call control button up to increase the volume and pushing down to decrease the volume 6 If the listening volume is still too loud or too soft adjust the Desk Phone Listening Volume on the base A setting that is too high can produce an uncomfortable echo for you If the speaking volume is too loud or too soft for your listener adjust the Desk Phone Speaking Volume on the base to the best setting for your listener A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener 8 Press the call control button on the headset to end the test call Replace the handset into the desk phone cradle For your safety do not use headset at h
19. m the headset with the call control button will open desk phone audio You can change your default outbound line from the base talk buttons While the system is in idle mode press and hold the PC talk button or the desk phone talk button for three seconds to select that device as your default outbound line The talk button indicator light will flash green for four seconds confirming the new setting Desk Phone PC Talk Button Talk Button Indicator Light Indicator Light Toggling On Off Over the Air Subscription The Savi Office system ships with the over the air subscription enabled You can toggle on or off over the air subscription using the subscription button on the base With the master headset UNDOCKED and the system idle press the subscription button for three seconds The subscription button will flash green for four seconds if over the air subscription is on and red for four seconds if off Setting the Range With the master headset pockep and the system idle press the subscription button for three seconds Both the desk phone and the PC talk buttons will flash green for high range If you press the subscription button again for three seconds the talk buttons will flash yellow for medium range If you press the subscription button again for three seconds the talk buttons will flash red for low range Ending Subscription lf the base is in subscription mode secure or over the air and you want to end the base from s
20. mary user s charge cradle OR b Place the guest s headset into over the air subscription mode by pushing the headset volume up button for three seconds until the indicator light becomes solid green 2 Short press less than one second the subscription button on the base The subscription light will flash yellow and green 3 The subscription light will then turn solid yellow and you will hear a tone in the master headset indicating a guest wishes to join the call 4 If you press the call control button on the master headset within five seconds the guest is joined to the call If you do not press the call control button within five seconds the request to join the call is rejected and the guest will hear an error tone in their headset 5 Guests may leave the conference call by pressing their call control button When they do you will hear a single tone in the master headset as each guest leaves the call To see how many headsets are subscribed to the base refer to the lower left corner of the Plantronics software screen The first headset is the master headset and the number inside the next headset is the number of guest headsets subscribed to the base The examples below show 1 then 2 then 3 guest headsets subscribed to the base in addition to the master headset Setting Default Line to Desk Phone or PC The Savi Office system ships with the desk phone as the default outbound line This means any call initiated fro
21. ound Plantronics Savi User Guide 3 3 Docking and Charging the Headset 1 Gently push the headset into the charge cradle The charging indicator light on the base will flash green to indicate that the headset battery is charging 2 Charge for at least 20 minutes prior to the first use A full charge takes 3 hours The power indicator light will turn solid green QO M N sissies Minimum charge before first use SHOWS ceccscicincsennase Full charge Charging Indicator Light 4 Configure and Test Call 4 1 Checking Configuration 1 If your desk phone has a volume control set it to mid range 2 On the base ensure the Configuration Switch is set to A and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set to 3 Desk Phone Desk Phone Speaking Volume i Configuration Switch NOTE For most phones these factory default settings will sound the best 3 With your headset on press the call control button on the headset 4 Remove the handset from desk phone cradle 5 Listen for a dial tone If the dial tone sounds clear press the call control button on headset and continue with Step 4 2 Making a Test Call with Desk Phone 6 You can fine tune the listening volume on the headset by pressing the volume up button to increase the volume and the volume down button to decrease the volume Plantronics Savi User Guide Listening Vo
22. phone If adjusting the distance doesn t help your headset is going out of range move closer to the base The sound is distorted when using my Savi Office system with my desk phone Lower the desk phone speaking volume and or Desk Phone Listening Volume on the base For most telephones the correct setting is position 3 If your desk phone has a volume control lower until the distortion disappears If the distortion is still present adjust the headset volume control to lower the headset speaker volume If the distortion persists lower the Desk Phone Listening Volume on the base Make sure there is 12 inches between your base and your computer and 6 inches between your base and your telephone hear echo in the headset when using my desk phone Adjust the Configuration Switch The most commonly used position is A which is the default position Lower the Desk Phone Listening Volume on the base For most telephones the correct setting is position 3 If the audio level is too low in this position adjust the headset volume control to increase the headset speaker volume Lower the Desk Phone Speaking Volume on the base For most telephones the correct setting is position 3 If your speaking volume is too low for your listener in this position adjust the position of the headset to make sure the microphone is as close as possible to your mouth People talk to can hear a buzz in the background Move the base
23. ress base desk phone talk button short press base desk phone talk button 2 Remove handset from cradle To end a call 1 Short press call control button on headset 1 Short press call control button on headset or or short press base desk phone talk button short press base desk phone talk button 2 Return handset to cradle Assumes your default line is set to desk phone To place answer and end calls with desk phones that have a headset button and without a handset lifter you will need to press the headset button on the desk phone instead of removing the handset from the cradle Plantronics Savi User Guide Placing Answering and Ending Calls with PC With Plantronics Software Without Plantronics Software To place a call To answer a call I J Dial number from the supported softphone application Short press call control button on headset or short press base PC talk button 1 Short press call control button on headset or short press base PC talk button 2 Dial number from softphone application 1 Short press call control button on headset or short press base PC talk button 2 Answer call using softphone application To end a call Short press call control button on headset or short press base PC talk button 1 Short press call control button on headset or short press base PC talk button 2 Hang up call using softphone application Assumes use of supported softphone
24. ringer microphone jack on back of lifter 2 Connect ringer microphone plug Use extender arm when the handset lifter needs additional 3 Place ringer microphone over phone speaker Remove stability lifting and returning handset to cradle i i P p adhesive tape and attach 1 Slide extender arm onto lifter 2 Stabilizers can be shifted left and right Position stabilizers on outsides of handset to gently grip the phone For Nortel i2004 Phones Only Plantronics Savi User Guide 6 PC Set Up 6 1 Installing USB Cable 1 Connect the USB cable to the USB port on the back of the base 2 Connect the other end of the USB cable to the USB port of the PC 6 2 Installing Plantronics Software 1 In the animated setup guide located on the CD select Step 6 2 Installing Plantronics Software 2 Click on the graphic of the CD labeled Plantronics Software 3 Follow installation instructions shown on screen Plantronics Savi User Guide 6 3 Making a Test Call with PC 1 While wearing your headset press the PC talk button on the base 2 Dial the number using your softphone application 3 Adjust listening and speaking volume over the PC as follows For Windows XP Systems Go to the Voice tab of the Sounds and Audio Devices option in your PC control Panel e Voice playback volume is your receive volume e Voice recording volume is your transmit volume For Windows V
25. rovide a dial tone If this feature is not selected when a PC radio link is established Microsoft Office Communicator will sit idle Microsoft Office Communicator Dial tone Enabled can be set selected or not selected Microsoft Office Communicator Certified product Default Setting Selected Standard product Default Setting Not selected Audio Sensing Enabled Audio Sensing is a special feature supported by Plantronics wireless devices that can detect an audio signal at the USB port and automatically establish a PC radio link between the Base Plantronics Savi User Guide and wireless headset without the user having to press the PC call control button If the parameter Microsoft Office Communicator Dial tone Enabled is selected then every time a PC radio link is established the Microsoft Office Communicator dial tone will be heard However the user may have pressed the PC call control button to listen to music etc and does not want to hear the dial tone In this case if the user selects the Audio Sensing Enabled parameter the radio link will be established automatically when any PC audio is detected at the USB port thus eliminating the need for the user to press the PC call control button Audio Sensing Enabled can be set to selected or not selected Microsoft Office Communicator Certified product Default Setting Selected Standard product Default Setting Not selected Maintain Headset to
26. s activated you will hear three high tones These tones will repeat every 15 seconds while mute is active When unmuted you will hear three low tones 8 Plantronics Software Platform Softphone Support Download Plantronics software for remote call answer end with supported softphones at plantronics com software Remote call answer end from the Savi headset is available for all softphones with no additional steps by the user except Skype For a list of supported softphones visit plantronics com software For Skype support please follow these steps 1 Skype will display the following message during the install of Plantronics Unified Runtime Engine PlantronicsURE exe wants to use Skype Choose Allow Access to connect 2 You can also check Savi Office system Skype connection status by going to Skype and checking the Tools gt Options gt Advanced gt Advanced Settings gt Manage Other Programs Access setting Plantronics Savi User Guide Plantronics Update Manager All required software for Savi Office system can be remotely updated when updates are available Start Plantronics Update Manager from Windows Start Programs menu to change settings such as automatic or manual check for updates Check for Updates Automatically By enabling this check box you will activate a periodic automatic check for available software updates Check for Updates Now You can choose to check for available software updates at any
27. t access criteria which reduces the number of systems that can be deployed in a small area All PCs support wideband audio When switching between narrowband and wideband audio you must re establish the audio link for the changes to take effect When bringing up a link from the base the talk button will be solid yellow until a link is established This could take up to several seconds especially for wideband audio and or when in moderate to high density environments If you press the talk button when the indicator light is yellow it will terminate the search for an audio link Assumes use of a lifter or EHS cable with desk phone and or use of a softphone that is supported by Plantronics software Help for Device Settings Advanced Anti Startle Anti startle provides advanced hearing protection against sudden loud sounds When Anti startle is Off set to ON the system identifies and eliminates sudden loud sounds and rapidly reduces them to a comfortable level When Anti startle is set to OFF the headset caps sound levels at 118 dBA to protect your hearing G616 G616 Acoustic Limiting provides additional hearing protection against acoustic shock When G616 Off Acoustic Limiting is set to ON the system provides additional acoustic shock protection Sound levels are limited to 102 dBA as recommended in the G616 2006 guideline issued by the Australian Communications Industry Forum ACIF When G616 Audio Limiting is set to OFF th
28. tate To exit sleep mode press the headset call control button again for three seconds Plantronics Savi User Guide Headset Indicator Light Headset Status Headset Indicator Light Headset charging Off Headset fully charged Off Headset in use Flashes green Subscribing Solid green Toggling On Off Headset In Use Indicator Light If you are not on a call you can toggle the headset in use indicator light on and off by pressing the headset volume down button for three seconds Headset Tones Out of Range Warning If you are on a call and go out of the operating range you will hear three low tones You will hear a single mid tone when you are back in range If you stay out of range active calls will be suspended Calls will be re established upon walking back into range If you remain out of range for more than 5 minutes the system will drop the call If you are not on a call and go out of the operating range and press the call control button you will hear a single tone for the button press and three low tones for the failure to make a link Low Battery Warning If you are on a call you will hear a repeating single low tone every 15 seconds indicating the battery is low You should recharge the headset immediately If you are not on a call and press the call control button you will hear three lows tones indicating the battery is low You should recharge the headset immediately Mute Warning When mute i
29. ter In this configuration you must press both the headset button on your phone and the call control button on the headset to answer or end calls Plantronics Savi User Guide 2 3 Connecting Power Supply to Base 1 Connect the base power supply into the power jack on the base 2 Connect the power supply to outlet 2 4 Positioning Base The minimum recommended separation between your desk phone and the base is 6 inches The minimum recommended separation between the base and computer is 12 inches Incorrect position can cause noise and interference problems 3 Headset Set Up 3 1 Adjust the Headband 1 To adjust the headband lengthen or shorten the band until it fits comfortably Position the headset receivers so that the foam cushions sit comfortably over the center of your ears 2 On the WH300 position the stabilizer T bar above your ear 3 Fora tighter fit gently pull the opposite ends of the headset inward as shown 3 2 Adjust the Mouthpiece 1 Carefully bend and shape the boom with both hands as shown Avoid bending or twisting the boom near the microphone or earpiece 2 Position the click stop turret and boom so that the microphone is two finger widths from the corner of your mouth 3 Make sure the front of the microphone faces your mouth If necessary twist the microphone slightly so it s in the proper position Do not use forceful twisting motions or try to turn the microphone completely ar
30. u to set preferences for the media player as well as other general settings Feature Settings Default Media Player Action to Media Player When a call begins Mute pause do nothing Pause When a call ends Unmute play do nothing Play General Launch audio devices control panel Provides a shortcut to the Windows Sounds and Audio Devices control panel Default Softphone Displays the default softphone Ring Both Headset and PC Selected Not selected Selected Microsoft Office Communicator Dial tone Enabled Selected Not selected Not selected Audio Sensing Enabled Selected Not selected Not selected Maintain Headset to PC Link Selected Not selected Not selected Ring Both Headset and PC This parameter gives you the option to have the PC ringtone played on both the headset as well as the PC speaker When this parameter is selected the PC ringtone will be heard on both the PC speaker as well as the headset When this parameter is not selected the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up Microsoft Office Communicator Certified product Default Setting Not selected Standard product Default Setting Selected Microsoft Office Communicator Dial tone Enabled If this feature is selected when a PC radio link is established Microsoft Office Communicator will assume the user is trying to place a VoIP call and p
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