User Manual - iMonitorplus.org
Contents
1. Step 1 Click the Chart Context Menu icon and select which file type _you wish to download J Step 2 The file will be downloaded to your local folder Click the PDF file oaded report Show all downloads x amp nbsp amp nbsp Jun 10th May 22nd 6 Number of Cases Monitoring Administrators can configure this page and set a target to monitor a certain activity or service such as distribution of condoms or test kits against target This is currently not set up for the Dure Aids Society Community e Dure Technologies UNLOCKING REAL VALUE OF DATA Activity Monitoring For Current Month Test Kit not available No of condoms distributed No of pplz affected Preferences The Preferences page allows administrators to customize their Dashboard View by applying filters so that they will only see tickets based on the type or service location country or case type Preferences Services1 Stock Out Test Kit not available Test results delayed Prevention Domestic Violence APPOINTMENT Location Country Case Types ALERT social APPOINTMENT B Dure Technologies UNLOCKING REAL VALUE OF DATA Case Service Type Alert Social Appointment Service Definition filter by ticket or service type For example if you only want to see tickets that are related to stock out domestic violence then only select Stock out and Domestic Violence T L2. B Dure Technologies UNLOCKING REAL VALUE OF DATA IMonitor A real time evaluation tool that drives public accountability User Manual Powered by Dure Technologies Pvt Ltd e Dure Technologies UNLOCKING REAL VALUE OF DATA AMENDMENT HISTORY Version No Date VModied Version Changes Author s B Dure Technologies UNLOCKING REAL VALUE OF DATA TABLE OF CONTENTS 1 0 GENERAL INFORMATION eee 5 DSS 5 12 onsaofwontacl aoe TU eee eee 5 To INNER 6 USTOTER NI 6 2 1 System Configuratiom 4 6 2 Uar reS S EVE ETT 6 Community Member 4 6 LAS Trees een LOT sm cot Sorc csr ctr E E cei Sere EEE E ceil Ine urs em E EE E 6 23 CORUE E eee eee ee eee eee ee eee ME ee eee 7 20 GETENG S TART o EE 7 3 1 Community Members Installing to a Mobile Device pp 7 EET DOW ieee Ec Ro ns 8 ie ddl Sa c RN IEEE TER 9 3 2 Administrators Registering and Logging in via Web pp 12 ED Re 12 eea EO NR M 15 FOOT PASS NOT E UEM 16 4 0 SYSTEM FUNCTIONALITY AOL 18 4 1 Community Members System Menu pp 18 POME DIOG M c 19 VIC CS domes NM NM MEME NIME IMMER DEM EM PMU 19 PUN E CREE TET T T T TT 21 piszcidi 23 Ocean 23 Rca s a Teri 24 Anouneemeiils TE EO C OO OU OU T RO 25 yc ine E PEPA E T ET T eee eee 26 A O e E E ine ic pete ne E 27 SEC o p
3. e Open Tickets this tab provides details regarding all Open tickets e Resolved Tickets this tab provides details regarding all Resolved tickets e Social Tickets this tab provides details regarding all Social tickets e Applicant List this tab provides details regarding all Community Members e Total Average Time this tab provides information on the average time taken to resolve a ticket based on Categories and Sub categories Ticket Snapshot Report Incl Comments this report includes detailed information about the community and tickets raised with more details and comments The details in this report are similar to what is found in the Community Snapshot Report Community Service Snapshot Report this report includes an overview about the tickets raised based on Category and Sub category selected Settings The Settings page allows administrators to synchronize or reload the community profile when an update is installed personalize the page e g changing the background color or language and resetting the application to delete personalization and application data B Dure Technologies UNLOCKING REAL VALUE OF DATA Settings Sync Community Profile e Dale as f aunan m Drailla English United States Switch Language guag Reset J 419 571 KB i B B lt Q T Sync Community Profile when clicked the Administrators will be redirected to the Community Profile page where the system synchronizes the
4. jun 17 2015 729 PM 15 days ago Shortage ssuance 5 Less than Norma Bo V Baar Appoirtmertis Top Listed Services d 98TopL C e Dure Technologies UNLOCKING REAL VALUE OF DATA l Stock Out 9 Italy Lombardia Milan 4 Wed Jul 29 2015 6 41 PM an a case Raised By Applicant 2492 Maurizio Applicant Profile Discussion Boarc O Near By Looking For Checkout Near me APPROVE RESOLVE DECLINE Applicant Profile allows Administrators to view the details of the member who raised the ticket When clicked the Administrator will see a link that will direct to the member s profile T E3 Go to Applicant Profile T The Applicant Profile page shows basic information about the applicant such as the name and a summary of the number of cases raised shown in a chart Discussion Board allows Administrators to view the details of the ticket and or discussions related to the ticket Near Me allows Administrators to search for hubs centre and support groups that are near the location of the member Callback Requested or Call Back number is provided for administrators to call Buttons Administrators can choose to approve decline or resolve the ticket if the ticket is Approve Still active Resolve and When Approve Resolve or Decline Ticket is clicked the Administrator will Decline _ be asked for a reason e Dure Technologies UNLOCKING REAL VALUE OF DA
5. Community Profile DEFAULT v tny ussima lug Thai Thailand T Reset allows Administrators to delete application and personalization data permanently T About provides details about the application such as version and its developer Near Me The Near Me page allows administrators to view nearby hubs and Non Government Organizations NGOs This functionality uses the user s location via GPS Upload This feature allows administrators to upload near me data for the community About Us The About Us page displays information about the iMonitor application B Dure Technologies UNLOCKING REAL VALUE OF DATA hl zur ites t 9 Dure Technologies UNLOCKING REAL VALUE OF DATA Dure Technologies Terms Of Service 5 0 OPERATIONAL PROCEDURES This section provides detailed information on how to process tickets for the community 5 1 Process flow A high level overview of how tickets are handled using the iMonitor application is shown in the process flow below Click the image to view as PDF An example of how an end to end ticket management is shown below Step 1 A community member raises a ticket via the iMonitor mobile application The member provides all the information related to the issue B Dure Technologies UNLOCKING REAL VALUE OF DATA m 72 11 25AM B a 4 28 PM gf EX Gl S all 4 3 4 DURE Ai 1 4 DURE Ai PA e x Test Kit not available Stock
6. Lal DURE Ai Case 3860 9 Stock Out HIV II Resolve Discussion Board Step 1 Select the Ticket ID of the ticket you would like to view A Ticket Details This is the area shows theTicket ID Date amp Time when the ticket was raised or last updated and the Location of the ticket contact B Ticket Category This shows the type of service or ticket raised C Ticket Details This shows if there are any Photos attached Comments added Barcodes included i e medicines lab reports etc and Location tagged D Resolve This allows the member to resolve the ticket E Discussion Board Allows the member to view the discussion trail F Post Allows the member to post a new message B Dure Technologies UNLOCKING REAL VALUE OF DATA Near Me This menu item allows the Community Member to search for nearby hubs centre and support groups The GPS or location services of the member s smartphone should be activated to use this functionality HIV AIDS Support House HASH Notifications This menu allows members to view notifications related to their ticket B Dure Technologies UNLOCKING REAL VALUE OF DATA Read More Reminders Community Members can set their own reminders using the application lad Em A Add a Reminder DURE Ai Clicking the symbol on Active reminders Q the Active reminders field will bring the Event A T
7. Out Active Cases NG Services Test Kit not available A t e Test results delay Notifications Book Reminders Appointment O0 Announcements Settings FAQ V Prevention Domestic Violence e Dure Technologies UNLOCKING REAL VALUE OF DATA Alert Raised Test Kit not available HIV Test Kit not available 2 7n p CAMERA Barcode Expected Count 1 Raise a ticket Click the Services icon to create a new ticket 2 Select a Category Click Test Kit not available 3 Select a Sub category Click HIV 4 Enter your comments Enter the details of your concerns in the comment box 5 Submit the ticket Click the Send button 6 Alert raised Click Ok button e Dure Technologies UNLOCKING REAL VALUE OF DATA Step 2 An administrator picks the ticket from the iMonitor Explorer web application and reviews the details provided in the ticket The Administrator responds to the ticket requesting for more information CASE 3866 Test Kit not available HIV 9 India Maharashtra Thane G Mon Aug 31 2015 4 45 PM 15 minutes ago case Raised By Applicant 2891 Test Applicant Profile Near By Looking For Checkout Near me RESOLVE e Dure Technologies UNLOCKING REAL VALUE OF DATA e Dure Technologies UNLOCKING REAL VALUE OF DATA 1 Sele
8. PLHIV Philipp nes Cases List Community Profile This page allows the administrator to view and update the community s information Y UUID Universally Unique Identifier v Last Sync Date Y Registered Email v Broadcast Message v Registered Date How to access the Profile page Dure Technologies UNLOCKING REAL VALUE OF DATA Summary Applicants Today Cases Appointments Till Date Cases Appointmen TA onitor Q iMonitor Explorer Step 2 Select Profile from the menu items to access c Profile the page The Community Profile page is shown below B Dure Technologies UNLOCKING REAL VALUE OF DATA DURE Aids Society T Community Profile displays information about the Community such as the UUID Email Created Date Last Sync Dates Broadcast Message allows Administrators to send out notifications to Community Members URL Specify any website if any MAP Clicking on the MAP menu item will direct the user back to the homepage As a default the map will show the tickets assigned to the administrator based on his her current location Administrators can view tickets outside of their location by updating the Top Chart Locations section LI D N o c SN ves tts EZZ s GOR Googe gt pane T i gun les Dure Technolog UNLOCKING REAL VALUE OF DATA ore re AC ID ions tments In isted Locat Recent Cases amp Recent Appo Wed
9. an estimate of your location To enable location access on your device Enable Android location access 1 On your mobile device touch Settings 2 Touch Locations 3 Depending on your device and version of the Android OS make sure all options such as Location Location services and Location reporting are enabled k Select an accuracy setting These settings vary depending on your device and version of the Android OS For best results choose the highest accuracy setting that includes GPS satellites Wi Fi and mobile networks When GPS Satellites is enabled the GPS status icon displays at the top of your mobile device screen 4 2 Administrator System Menu After a successful log in to the iMonitor Explorer application the administrator will be directed to the homepage The homepage by default displays the map that will show administrators an overview of the tickets that are opened based on their current location The features available on the homepage are further described below e Dure Technologies UNLOCKING REAL VALUE OF DATA Summary Applicants Today Till Date Top Listed Services 9 Top Listed Locations Recent Cases amp Recent Appointments t wo Toda pd Q AlCose s Appointment tp Pleikuo tp Quy Nhon M A hi rity Vigan De e mL ec e Hoo L a id Y Filte e Naga ZOC o Legazp Mindoro 9 Maisy Isla han Samar o Tacloban Nid Panay a
10. not available Test Results Delayed Prevention Domestic Violence B Dure Technologies UNLOCKING REAL VALUE OF DATA Sub categories can be seen on click of a category as shown in below images B 3 70 i 4 28 PM B lt d 69 Bi 4 31 PM DURE Ai G 4 DURE Ai G 4 Test Kit not available Stock Out Test Kit not available Test results delayed Prevention Domestic Violence B Dure Technologies UNLOCKING REAL VALUE OF DATA uM 2 11 31 AM 0 DURE Ai m 4 Sto C K O ut A Enter your comments field This is the area where the member will fill in RATING the details of the issue or concern 0 B Camera icon A member has the option to add a photo to Qo H the ticket to provide more information C Area and other details field The member may enter the area gender and Name of the Area occupation details where the issue is being experienced Gender D Send button Once all information needed has been keyed in by the member the member can then Type of Occupation submit then ticket to be addressed by the community leaders Active Tickets This menu item allows the Community Member to track his her active tickets The member can also update their outstanding tickets and provide additional information B Dure Technologies UNLOCKING REAL VALUE OF DATA B c Z dM DURE Ai G 4 Active Cases Appointment Case 3860 DURE Aids Society Stock Out EX
11. N button e Dure Technologies UNLOCKING REAL VALUE OF DATA iMonitor Explorer enteryouremail host com Need a Community Sign UP Forgot Password Version v2 40 After successful login you will be directed to the iMonitor Explorer homepage DURE Aids Society Summary 8 Top Listed Services 9 Top Listed Locations P Recent Cases YN s Recent Appointments i ae North RES racic E Atlantic 2 Ocean Ocean h pdogatenr m atat 2 Ais o and f Sont f rther information eifi on how to use the application is explained in the succeeding BASAL Ocean South Africa Forgot Password If you forgot your password click the Forgot Password link found on the log in page e Dure Technologies UNLOCKING REAL VALUE OF DATA Step 1 Click the Forgot Password link found at the bottom of the log in page Step 2 Enter your registered email address Step 3 Click the GENERATE SECURITY TOEKN button You will receive a system generated email containing the Reset Password Verification Code Dure Technologies UNLOCKING REAL VALUE OF DATA J iMonitor Reset Password Verification Code inbox x support imonitorplus org 12 11 PM 10 hours ago to me v Reset Password Verfication Code 89761 If you have any queries please contact us We ll see you there Step 4 Copy the Verification Code Regards from the email sent to you iMonitor Team www duretechnologie
12. TA Please share the reason Cance Statistics This page displays statistics on the number of tickets logged across number of days using different charts The different charts available are shown below Daily Trend Chart Shows the number of tickets raised in a period of time Statistics Daily Trend Chart Number of Cases Service Usage Show the volume of tickets raised per category or service B Dure Technologies UNLOCKING REAL VALUE OF DATA Service Usage Service Usage BU Test Kitnotavailable Bill StockOut P Test results delayed Stacked Service Usage Shows the volume of tickets raised per category or service and per location Stacked Service Usage Number of cases by country categorised by service type gt de e Ul BH stock Out B Test Kit not available Z Testresultsdelayed MM Prevention B Domestic Violence Bill APPOINTMENT Total Average Time B Dure Technologies UNLOCKING REAL VALUE OF DATA Shows the average time to resolve a ticket per category or service Total Average Time Quality of Service This shows aggregated rating of services for the Dure Aids Society community Quality Of Service Domestic Violence Prevention Test Kit not available Test results delayed Option to Download Administrators have the option to download a PNG or PDF version of the charts B Dure Technologies UNLOCKING REAL VALUE OF DATA Statistics Daily Trend Chart
13. act E EEE A A E EE AAE E E A EET 28 Dure Technologies e B REAL VALUE OF DATA TO 31 VULT 33 Te SNC Sree E A E E E A MEMMIUS M 36 MOROT NN TTE 39 Ft HON CICS T m mmm 40 SCU aero 41 KODON ean ser suacden aan ser uanden tana ian T MM 43 cse me C 43 wc oaewtes 44 e o o MERECE sss ec ve assests EE se ee es eons we see ee eee 44 PN TTC 44 540 OPERATIONAL PROCEDURES sate snessescnarsancasnquttamvadeinnrent denwusetecnnettieoncndsenecttsenranten 45 Ou MOC lt STOW Lacudsutduic Said occa occa icin bait odeainsan een baad bea Rn bead dx TRU I Dido x RU e aad UE Eu 45 5 2 Ticket Management eee eee e ee eee 50 e Dure Technologies UNLOCKING REAL VALUE OF DATA 1 0 GENERAL INFORMATION 1 1 System Overview iMonitor is a real time monitoring application that enables communities to voice out their feedback and concerns regarding the state of services they receive and experience The application has two components iMonitor Application a mobile application across multiple platforms used by community members to raise issues amp access near me services iMonitor EXPLORER iMonitor Explorer an application used by community owners to manage tickets and monitor activities within their community 1 2 Points of Contact Below is a
14. c oba Visayas Spratly D Islands Leyte H Puerto lloilo poo Princesa 9 j Palawan Negros Boho Cagayan de Oro Mindanao G Davao Palau Me Y Zamboanga o ati ess than Normal o o Jol General Santos 5 o Sandakan S o A1 Community Name shows the name of the community being managed A2 Total Active Tickets shows the total count of active tickets A3 Search Feature allows administrators to search by Location Ticket ID or Community Member name Applicant Name A4 Menu Access when clicked will open up the full list of menu items available to the administrator Summary shows the total number of Community Members Applicants current day s total tickets and total number of tickets Red indicates active or open tickets Green indicates resolved tickets and Blue indicates total number of tickets raised open and closed Top Listed Services shows the top services applicable for this community Top Chart Locations shows the top locations where tickets have been raised B Dure Technologies UNLOCKING REAL VALUE OF DATA from shown in descending order Recent Cases shows the top ticket categories raised during the day or for selected period of time Recent Appointments shows the list of scheduled appointments for the selected period of time Map shows the location of the administrator and the tickets that were raised near the location zz
15. ct a new ticket Click the red green yellow location icon on the map to view a new ticket 2 View the ticket details On click of location icon ticket details are shown in popup 3 Resolve the ticket Click the Resolve button to solve the ticket 4 Enter reason about resolved ticket Enter comments 5 Click Ok button to save details Click Ok button Step 3 The administrator sees that the ticket has been closed CASE 3866 case Raised By Applicant42891 Test Applicant Profile Near By Looking For Checkout Near me 5 2 Ticket Management The following things should be considered when managing tickets e New tickets should be reviewed and responded to within 24 hours Any tickets raised that are obviously not part of the scope of services for the Dure Aids Society Community in iMonitor should be tagged as Declined hence automatically closed e A follow up must be sent if a Community Member has not responded within 48 hours from the last response sent B Dure Technologies UNLOCKING REAL VALUE OF DATA e All tickets without response from the Community Member after 24 hours from the time when a follow up was made have to be closed The Community Member has to be informed about the closure of the ticket
16. list of Points of Contact POC for any concerns related to technical issues or IT support request use of the application and ticket related concerns or escalations Contact Number Technical Dure Technologies Concerns IT Support related to application use Ticket Lead concerns or Administrator Community escalation Owner B Dure Technologies UNLOCKING REAL VALUE OF DATA 1 3 Definition of Terms Administrators ticket managers Community Members members of the community who can create tickets using the iMonitor application regarding their questions or concerns related to community issues Global Positioning System GPS is a satellite navigation system that provides location and time information anywhere on or near the Earth Non Governmental Organization NGO is an organization usually set up by ordinary citizens that is not part of a government or a conventional for profit business NGOs may be funded by governments foundations businesses or private persons Ticket a case created by a Community Member and tracked in the iMonitor application 2 0 SYSTEM SUMMARY 2 1 System Configuration iMonitor works on mobile devices and computers The application can be downloaded and installed to any mobile devices with OS 6 0 or higher versions and Android 2 5 or higher versions Administrators may connect to the web based version of the application via mobile or computer The application requires Internet c
17. member to the Add a Event A Q Reminder page see C B View Current Reminders view their active reminders Active Appointments No active appointments e Dure Technologies UNLOCKING REAL VALUE OF DATA Announcements This menu allows Community Members to view the broadcasted messages from the Community Administrators Announcements There is a Free VCT Camp near Nana BTS on Friday Please avail the services and also please bring your partners friends To learn more about HIV and VCT please watch the video shared in this message www youtube com duretechnologies Please visit our site www duretechnologies com Hello there is a VCT Campaign happening in EERER at 5 00pm today www duretechnologies com broadcast good morning https duretechnologies com Broadcast test 20 july httn riirotorhnonlnoies com e Dure Technologies UNLOCKING REAL VALUE OF DATA Settings fli Community Personalization About Us This menu allows Community Members to Y di o ad nir Community page Settings La Saving screenshot DURE Ai Catrin cc Ili Community ftt Community Reload Community Personalization t3 Switch Community h Change Language Personalization O Change Theme About Us amp User Profile 6 About Us View Details about the Application E a DURE Ai Settings it Community Personalization 0 About Us Abou
18. ng the Advanced Search link will bring you to another page that will allow you to further filter your search results B Dure Technologies UNLOCKING REAL VALUE OF DATA 7 all h Va iMonitor Test 6457893563 Quezon city Step 6 Fill out the registration form with your Name Contact Number and City Step 7 Click the Register button to start using the application DURE Aids Society Philippines Default English Register After successful registration you should be able to use the application as a community member 3 2 Administrators Registering and Logging in via Web This section is to guide new Administrators on how to log into the iMonitor Explorer web application Step 1 Register Before being able to log into the iMonitor Explorer application an Administrator must sign up through the link provided below to be able to access a community Web Link http live imonitorplus org imexplorer e Dure Technologies UNLOCKING REAL VALUE OF DATA Step 1 As a new user click the SIGN UP link The user will then be directed to the Registration page to enter his her preferred email address and password Step 2 Enter your preferred Email Address and Password Step 3 Click the SIGN UP button to submit your request After successful sign up a system message will display and you will receive an activation link to the registered email address B Du
19. ocation filter by Country For example if you only want to see tickets raised from the Philippines select Philippines from the list of countries as your filter Case type filter by service type You can choose to view these types of requests Alert tickets raised Social tickets Appointments Security The Security page allows administrators to manage their own accounts including managing other users account such as password resets and creation and deletion of user accounts B Dure Technologies UNLOCKING REAL VALUE OF DATA A Security af Change Password Current Password New Password Confirm Password Add User form a Add User User Email Role s This page allows the Administrator to change his her own password This page allows the Administrator to see the list of Community Users Administrators as well as add new users e Dure Technologies UNLOCKING REAL VALUE OF DATA Reports The Reports page allows administrators to view and download different types of reports available in the application Clicking each report will automatically download the Excel version of the report Community Snapshot Report this report includes detailed information about the community The report has the following tabs e Community Profile this tab provides details about the community including a summary count of all Open Approved Declined and Resolved tickets
20. of network connectivity for more than 24 hours e Natural or major catastrophic events that has an impact on the iMonitor process people and system 3 0 GETTING STARTED This section details the steps on how a new user whether a community member or an administrator will be able to download and install or access their iMonitor community 3 1 Community Members Installing to a Mobile Device The iMonitor mobile application is available for download via Google Play Android devices e and Apple Store IOS devices i Google play Mid Android WARNING Users who downloaded the app to their mobile devices via Direct Link will not receive application updates B Dure Technologies UNLOCKING REAL VALUE OF DATA Step 1 Download and Install Step 1 Go to your Mobile App Store and search for iMonitor Step 2 Select the iMonitor application developed by Dure Technologies iMonitor TTT TT FREE iMonitor LA AA Step 3 Click the Install button TIP Check the screenshots to ensure that you are downloading the correct app B Dure Technologies UNLOCKING REAL VALUE OF DATA Step 4 Click the Accept button NOTE Some devices will require you to accept app permission request or enter your password iMonitor needs access to amp Wentty Step 2 Register A new user must register before using the application Step 1 Launch the applicati
21. on on your mobile phone B Dure Technologies UNLOCKING REAL VALUE OF DATA fo 11 18 AM Step 2 Select your preferred Language Step 3 Click the Get Started icon Step 4 Accept the Terms of Service 0 iMonitor Terms of Service Disclaimer You must agree to this disclaimer to use iMonitor You MAY NOT upload any image which violates ANY copyright law international or otherwise nor may you upload an image or images which depicts pornography or any material deemed illegal Please note by using iMonitor you agree to its Terms of Service English United States Y B Dure Technologies UNLOCKING REAL VALUE OF DATA search for your community B 2l Z adl 11 20 AM Search your community aa dR Advanced search Search result DURE Aids Society Sane Step 5 Upon login you will be society s societies prompted to join a community Type 12 3 435 6 7 8 Dure Aids Society on the Search your community field and click the Search icon magnifying glass Step 6 Select Dure Aids Society community from the Search result en ian OS mS BEES Da M Di a e Ian Efa fan thn ist t A EA R NW R Kd ked a gt 7 R 4 English UK Sym 3 L1 E Filter search by Public P Public ETT ATAA AAE AAAA ETRA AAA AETA AAAA ATAA AA ETTA AATA E AAA AA HE RA H HHE Other Category Other Filter Search ADVANCED SEARCH Clicki
22. onnection for real time updates and to save data to the database however users may also work offline and sync their work when reconnected to the Internet Global Positioning System GPS must be enabled on mobile devices to allow the use of the application s location based services There is no further configuration required after a successful installation of the iMonitor mobile application 2 2 User Access Levels Community Member A community member has access to iMonitor to do the following e Raise alerts tickets or get support from community administrators e Set and track reminders e Search Near Me services such as hospitals centres NGOs e Rate facilities and services e Request for an appointment Administrator An administrator has access to iMonitor to do the following e Configure community and set parameters e Monitor and track alerts or tickets e Respond or request for external support when resolving tickets B Dure Technologies UNLOCKING REAL VALUE OF DATA e Send a group message via Broadcast e Manage program interventions e Manage community member user accounts for select administrators only 2 3 Contingencies This section is reserved for details and plan on how to keep business continuity in situations listed but not limited to below e iMonitor Explorer inaccessible unexpected outage for more than 24 hours e iMonitor mobile application inaccessible unexpected outage for more than 24 hours e loss
23. re Technologies UNLOCKING REAL VALUE OF DATA qp Congratulations Community has been registered successfully Please click on the activation link that has been sent on registered email address If you have any queries please contact at support imonitorplus org Email verification iMonitor registration verification inbox x support imonitorplus org 11 55 AM 4 minutes ago to me v Welcome and Thank you for registering with iMonitor Community Platform Your community account is almost ready Please click here to finish the registration 0 If you have any queries please contact us Step 4 Log into your email account and open the Email from We ll see you there support imonitorplus org On the email body click the click here link to iMonitor Team complete the registration process www duretechnolozies com Regards B Dure Technologies UNLOCKING REAL VALUE OF DATA Q Thank You Commun ty has been activated suci Click here to Login ive any queries please contact at support imonitorplus org You should now be able to log into the application using the email address and password you have used for registration REMINDER Current Administrators of the Dure Aids Society Community should add your registered email address to the list of users to be able to access the Dure Aids Society Community Dashboard Step 2 Log In To log in enter your Email Address and Password then click the SIGN I
24. s com iMonitor Explorer enteryouremail host com Generated Secured Token New Password Version v2 40 You will then be redirected to the log in page to enter your new log in credentials 4 0 SYSTEM FUNCTIONALITY 4 1 Community Members System Menu This section provides an overview on the iMonitor mobile app system menu and functionalities available to Community Members B Dure Technologies UNLOCKING REAL VALUE OF DATA Homepage After a successful log in Community Members will be directed to the iMonitor homepage as shown below Announcements Services DURE Ai Active Cases A Notifications Book Appointment e Setti ngs Services A Notifications Announcements Near Me Reminders Q Active Cases EJ Resolve Cases amp Notifications T Announcements P Reminders P3 Book Appointment a Reload Community e Settings A Hear Me amp Sync FAQ w Quick Guide Each menu item that can be seen on the homepage is explained further below Services This menu item allows a Community Member to raise tickets related to the Services provided by the Community There are four 5 major services or ticket categories supported by the Dure Aids Society community Each category or service is broken further down so Community Members will find it easier to categorize their ticket D Or amo c Io S Issues on ARV amp Other Meds Stock Out Test Kit
25. t Us e Dure Technologies UNLOCKING REAL VALUE OF DATA Reload Community This allows members to reload the application and get updates related to the Community Personalization Community members can change their personalization settings such as Language Theme and Profile Preferred Language Theme F af 1 11 45 AM Default English Choose your theme Bengali FAQs nms G 11 45 AM User Profile E Gal afl 11 11 46 AM DURE Ai O BE User Profile Test 6457898563 Quezon city DURE Aids Society Philippines U agree with the terms and conditions The FAQ Frequently Asked Question part of the application currently does not contain anything This portion can include FAQs that can help Community Members get the answer that they need without having to raise a ticket B Dure Technologies UNLOCKING REAL VALUE OF DATA Ey P F nms 11 46 AM DURE Ai G ff Frequently Asked Questions Dure Technologies SA Sample FAQ Quick Guide This menu provides some instructions that will helo Community Members use the application The current Quick Guide has instructions on how members can update their location or GPS settings on their smartphones B Dure Technologies UNLOCKING REAL VALUE OF DATA X aa DURE Ai Quick Guide nZ 11 46 AM G 7 iMonitor coordinate mobile app uses the location information on vour Android mobile device to provide
Download Pdf Manuals
Related Search