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GXE5024 Users Manual

1. Conference Bridge Reboot Reset to Default Hunt Ring Group Submit Rebooting Select the Reboot radio button and click on the Submit button The GXE will reboot itself You can log back into the GXE web portal when the ready LED lights up Reset to default Select the Reset to Default radio button and click on the Submit button The GXE will reboot itself and will boot up with all factory default settings The web configuration page access password will revert back to the default password admin 32 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 13 Viewing GXE Status and Reporting Information GxXE current status information In the Status menu the following categories of GXE status information are displayed ream innowative P Voice amp Video Phone Extensions Trunk Phone Lines Conference Bridge HuntRing Group Auto Attendant Call Queues System Configuration Advanced Options Reset amp Reboot System Statistics SL oes e oeoa E eoe oi Network Status WAN Port Link Status Plugged Plugged LAN Port Link Status WAN side NAT Detected dissymmetrical PPPoE Link Status Disabled Active DHCP Clients 4 Peripheral Status a ax vi User Activity Status Current Active Calls 0 4 Local Online Users Prefix Info PSTWFXAO trunk dial prefix 1 2 9
2. a Se a T cue Oona vor eoa Sa f Ss Sy k ee See a Average Duration Per Video Message D seconds Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant Call Queues System Configuration Advanced Options Reset amp Reboot Status System Statistics Call Statistics Viewing call statistics Under the Call Statistics section information regarding inbound calls and outbound calls is displayed These statistics are reset upon reboot of the GXE 34 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ream Innovative IP Voice amp Video Phone Extensions Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant Call Queues System Configuration Advanced Options Reset amp Reboot Call Statistics GXE502x User Manual 4 4 2008 Total Outbound Calls Total Outbound Calle to Remote Extensions Ay Total Outbound Calls to SIP Trunks Average Duration per Outbound Call Total Inbound Calls Language English Logout Total Inbound Calls to Remote Extensions KU Status Total Inbound Cals to PSTN Trunks 0 Total Inbound Calls to SIP Trunks 0 Average Duration per Inbound Call 0 seconds System Statistics Call Statistics Viewing Call Records The Call Records section displays detailed information such as the Caller Callee extension and the start and end time for each
3. CENS Fassword I Configuring port forwarding The GXE can be configured to perform port forwarding In the Port Forwarding settings enter the port to forward from the WAN side the LAN side device IP address to forward to the LAN side device port to forward to and the protocol TCP UDP or both to forward in the respective fields wanPot 0 Lan O LANPort 0 Protoca UDP Only gt WaNPot 0 LAN O LANPort 0 Protoca UDP Only gt WanPot 0 LAN O LANPort 0 Protoca UDP Only WanPot 0 LANIP _LANPort 0 Protoca UDP Only gt wanPot 0 LAN _LANPort 0 Protoca UDP Only gt wWanPot 0 LAN LANPort 0 Protoca UDP Only gt WaNPot 0 LAN O O LANPort 0 Protoca UDP Only WanPot 0 LAN O LANPort 0 Protoca UDP Only gt When done click on the Submit button to save your changes Configuring the Router Configuration lf you have routers other than GXE integrated router on your subnet that you can enter the destination IP address Mask and Gateway dstream Innovative IP Voice amp Video Phone Extensions Route Configuration Language English Logout Trunk Phone Lines Destination IP Mask Gateway Conference Bridge Configuring system settings The System Setting section contains various important internal system settings and allows configuration of several features and functions of the GXE The below actions and t
4. DA TROD ONS oo ccsecesc se cenecs teen sece seen eee sa cc cece eee eaececeae tance neh oencees tesa dene heandaustwansanatnnuccens see sepedene tapes sestesaceceace 34 15 Configuring Voicemail oiiccetcnceusencoteasdecsvccecsseveasatoeuesuuscsreccelsevedssteatauecteytecsdimetesastceancesonvusmemecescaats 36 2 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 1 Introduction Thank you for purchasing the Grandstream GXE502x IP PBX a SlP based affordable high quality converged communications platform designed to enhance small to medium business enterprises The GXE502x is capable of providing the cutting edge IP based communications to businesses demanding the latest of technologies while leveraging existing infrastructure and providing a most friendly transition into IP telephony for others Supporting open standard SIP the GXE502x can easily integrate into and interoperate with other components of your IP based communications network while providing a rich set of features to reduce costs and increase productivity Built in FXO and FXS ports enable the GXE502x to interface with analog lines and devices while concurrently registering to SIP trunks and SIP based trunk gateways to maximize available communications resources An auto provisioning Express Setup wizard and an intuitive user interface allow the GXE502x to be set up and installed quickly and confident
5. GXE This allows local users to dial remote system extensions and the GXE will route the calls directly via IP to the remote system In a multiple office environment this provides the ability to provide the users with the convenience of reaching remote colleagues through simple and familiar extension dialing and without incurring the toll costs of routing the call over the PSTN The Advanced Options menu allows you to view add modify and delete peer systems Viewing peer systems The Peer Systems section displays all configured peer systems and their details 30 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Aundstream Innowative IP Voice amp Video Phone Extensions Peer Systems Language English Logout Trunk Phone Lines Prefix Peer URL Max Concurrent Calls Allowed Status Action Conference Bridge gt peeri grandstream com 10 linkhown HuntiRing Group 3 peer grandstream com 10 Unknown Auto Attendant Adding and modifying peer systems The following actions can be performed in this section Add Click on the Add button The peer system details page will be displayed allowing you to enter connectivity details for this peer system Aandstrean Innowatine P Voice amp Video Phone Extensions Language English Logout Trunk Phone Lines Conterence Bridge Hunt Ring Group Auto Attendant
6. PSTN FXO trunk dial prefix 3 Leading digits of local extensions Debug Info Delete Download Language English Logout Hardware Wersion VIZA 4 0 0 341 Firmware Version 10 0 47 00 08 82 11 DC 88 LAN MAC Address 2008 03 12 14 58 58 System Current Time 192 166 1 131 192 168 10 1 T22 T4210 0 DNS i Disable idle PSTN Line 2 Unplugged PSTN Line 4 Unplugged PSTN Line 6 Unplugged PSTN Line 8 Unplugged Music On Hold Port Total Configured Users Remote Onine Users 0 System Status System identification and firmware information and system uptime Network Status Shows the network connection information Peripheral Status Physical ports connection status information User Activity Status Current user and registration status and active calls information Prefix Info This field shows all of the prefixes in use by extensions trunks amp peer systems Debug Info Version 02 33 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 14 Reports In the Reports menu useful system statistics and call statistics collected by the GXE are reported Viewing system statistics Under the System Statistics section information regarding memory usage faxes and voice and video messages is displayed dstream gt Innovative IP Voice amp Video Phone Extensions System Statistics Language English Logout
7. Video Phone Extensions Conference Bridge Language English Logout Trunk Phone Lines Extension Password Status Attendees Duration mins Conference Bridge Room ifiran o Vacant 0 i Hunt Ring Group Room 2 6995 pret Vacant 0 0 Auto Attendant Submit Assign extension numbers and passwords to conference bridges 13 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 GXE502x User Manual 4 4 2008 To assign an extension number to a conference bridge enter the extension number into the Extension field of a conference bridge room If you wish to require users to enter a password before entering enter a numeric password into the Password field When done click on the Submit button to save your changes 5 Configuring Hunt Ring Groups Ring groups can be configured on the GXE to allow multiple users to provide a higher level of availability to incoming callers Multiple ring methods are supported and ring groups can have their own voicemail boxes as well Viewing ring groups The Hunt Ring Group menu displays all configured ring groups and their details and allows you to create modify or delete ring groups dstream Innovative F Voice amp Video Phone Extensions Hunt Ring Group Language English Iz Logout Trunk Phone Lines Extension Group Name Members Conference Bridge 6200 Sales 6000 60
8. co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Modity Click on the Modify button to the right of the row displaying information for the ring group you wish to modify The ring group details page will be displayed allowing you to modify all of the ring group s settings When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the ring group you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 6 Configuring Auto Attendants Incoming calls can be directed to auto attendants to provide immediate and professional service to callers and automatically route calls to intended parties You may schedule different auto attendants to play based on the date time and day of the week as well The Auto Attendant menu displays all configured auto attendants menus Coe Innowative P Voice amp vidta Phone Extensions Voice Menu Language English Logout TrunkiFhone Lines Voice Menu Name Conference Bridge After Hours Modify Delete HuntiRing Group Business Hours Modify Delete Auto Attendant Voice Menu Playing Rules Configuring auto attendant menus The following actions can be performed in the Voice Menu section Aad Click on the Add button The voice menu details page will be displayed allowing you
9. communicate via IP through the router Enter a STUN server IP address or domain name in the STUN Server field Call Queues STUN Server stun grandstream com e 9 my_stunserver_ip_or_urtport Enabling voicemail to emaill To have the GXE email users their received voicemail files enter the SMTP server and login name and password information as well as the email address to send from This will allow the GXE to send voicemail emails to users and ring groups with email addresses configured when they receive voicemail messages If your email server requires authentication make sure you set Require Authentication to yes System Configuration Networking Setting System Setting Feature Codes Firmware Upgrade Backup amp Restore Config Setting the system time 25 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 select the correct time zone for the location of the GXE in the Time Zone drop down box Conversely you may enter a Self Defined Time Zone using the following syntax MTZ 6MDT 5 M4 1 0 M11 1 0 The syntax starts with MTZ followed by your time offset from Greenwich Mean Time GMT To set Pacific Standard Time you would use MTZ 8 This is followed by MDT followed by your time offset from GMT during daylight savings time A comma then follows to begin definition of the daylight savings start date For the GXE
10. 01 6002 6003 Delete Hunt Ring Group 6210 Support 6004800560066007 Modify Delete Auto Attendant Add Adding and modifying ring groups Add Click on the Add button The ring group details page will be displayed allowing you to configure the ring group settings 14 Version 02 Fax 44 0 1245 808299 _ GXES02x User Manual 4 4 2008 ndstream innovation P Voice amp Video Phone Extensions Add Hunt Ring Group Language English e Logout Trunk Phone Lines Conference Bridge HuntRing Group 7 Rina Mode 2 eo Auto Attendant M toa aia Parallel Serial Call Queues fa System Configuration Serial Ring Interva 2 in seconds Advanced Options System Music E Reset amp Reboot teg 51005101 5200 up to maximum 15 members Status 10 among the first of the Group Member List Reports if empty the message Email do not be send 0 9 cannot be space Cancel Extension Enter an extension number to assign to this ring group The leading digit for this extension must correspond with the Leading Digit of Extensions setting in the General Settings section of the Phone Extensions menu Group Name Enter a descriptive name to assign to this ring group Ring Mode Select a ring method for this ring group Parallel will ring all ring group members at the same time while Serial will ring members one at a time starting from the first ring group member A round robin variation of
11. 4 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 dstream Innovative P Voice amp Video Phone Extensions Feature Codes Language English Logout Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant Call Queues System Configuration Networking Setting System Setting Feature Codes Firmware Upgrade Backup amp Restore Configure Syslog Configuration Advanced Options Reset amp Reboot Status Reporis Directory Assistance Dial from a phone to have the GXE playback the phone s extension number Prompt Voice Assistance For listening to and recording voice prompts Dial the feature code plus 0 prompt number to listen to the voice prompt Dial the feature code plus 1 prompt number to record the voice prompt Enable Call Forward Unconditional Dial the feature code plus forward to number to enable unconditional call forwarding for the extension you are dialing with Cancel Call Forward Unconditional Cancel unconditional call forward calls will ring in Enable Call Forward Busy Dial the feature code plus forward to number to turn on busy call forwarding for the extension you are dialing with Cancel Call Forward Busy Cancel busy call forward calls will ring when user is on the phone Enable Call Forward No Answer Dial the feature code plus forward to number to turn on no answer call forwarding for the extension you are dialing with Cancel Call Forwa
12. 9 Save the current message Listen to the help menu return to the previous Menu Main Menu Mailbox Options 1 Record your personal greeting 2 Record your name 3 Change your password Listen to the help menu Return to the previous menu Listen to the help menu Exit the voicemail system 36 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 The Personal Web Portal 1 To log into the personal web portal for an extension Log into the GXEs web GUI using the extension as the user name and password If you have changed your voicemail password from the default value use your new password n o English ee T Ea a Once you have logged in the following page will display General Profile Voice Message User Name Fax Message Personal Greeting Regular i il Allowed lt h A g 25 xh KKRK ey o s cannot be space On off i E ime for No Answer Forwarding 25 in seconds 9 olie lelalagl2zisiezisl e aRBBBEHBHEHRHBHH gt zE i ed od i a ae es 5 elei2 2 2 8s sle ele la gt E w eyFlalalelels Fialels 2 S 4 Jats 8 S lt n le i w TARE el A lt i on off 2 To view current voice mails click on the Voice Message button
13. After Hours 11 1231 17 00 23 59 Modify Delete E es Atean Business Hours 1171 12131 9 00 16 59 Voice Menu Playing Rules Add Click on the Add button The playing rules details page will be displayed allowing you to configure the time conditions for playing an auto attendant ndstream Innovative P Voice amp Videt Phone Extensions Add Playing Rules Language English Logout Trunk Phone Lines p T z E E HEMAT E Mone ix According to Conference Bridge SS ee 2 ae Date such as 1 7 101 107 Hunt Ring Group E E a Day of Week Flsun Elmon Ditun Ewen Dmu Era E sAT Auto Attendani A E Except on date s where calls are answered by voice menu None Woice Menu su ch as 0 00 8 00 18 30 24 00 Playing Rules Play Voice Menu Using the drop down box select the auto attendant you wish to configure Date You may set the auto attendant selected above to play either on a preset date or range of dates or to play on all selected days of the week To specify by date select the radio button beside Date and enter the date or range of dates in the text field to the right Day of Week To specify the auto attendant to play on all selected days of the week select the radio button beside Day of Week and check each checkbox beside each day of the week you would like the auto attendant to play on 18 Version 02 VolPon ww
14. E502x User Manual 4 4 2008 Modify Click on the Modify button to the right of the row displaying information for the peer system you wish to modify The peer system details page will be displayed allowing you to modify all of the peer system s settings When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the peer system you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 11 Template Upload The template upload page lets you upload a configuration template that determines which features are configured on phones that are auto provisioned by the GXE During Express Setup or by using the Auto provision feature under the Phone Extensions section of the Ul Browse to your template file and click the upload button Custom templates can be created by using the Grandstream Configuration Template Generator tool Config Template Upload 12 Resetting Factory Reset amp Rebooting The Reset amp Reboot section allows rebooting of the GXE or resetting of all settings to factory default Please backup the configuration file before resetting to factory default should you decide you need to restore the system configuration Cog Innovative P Voice amp Video Phone Extensions Reset amp Reboot Language English Logout Trunk Phone Lines
15. Fax Ti J None I System Music Please upload an audio file in the following format way file sample rate GK sample data 16bit single channel Aa e eet yaad f i Woice Prompt File J Browse Upload Preview Sumi Voice Menu Name Enter a name for this auto attendant Press x to trigger Check the box next to the row for each keypad digit you would like to provide as an option for callers to choose Callers automatically have the option to enter internal extension numbers from the auto attendant so no special configuration needs to be enabled for that In the first drop down box of each row select the type of destination you would like this keypad digit to route the caller to Select the exact destination of that type in the second drop down box if applicable No entry time out Enter the time to wait for the caller to enter a menu option before repeating the voice menu or exiting Fax To This field lets you automatically route all incoming faxes to a specific location Waiting Tone This field lets you set the waiting tone to the system music or rinback Play warning and repeat voice menu for up to Select from the drop down box the number of times for this auto attendant to repeat when the caller does not enter any menu options before exiting The Voice Prompt File upload field will allow uploading of the voice recording for the new auto attendant Click on the Browse button to search for files on yo
16. GXE502x User Manual 4 4 2008 anastream Innovative IP Voice amp Video GXE5024 Users Manual _ gt gt POWER READY VOIP Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Table of Contents DAP OGUICHOIN isisi a aaa aada 3 2 Administering Extensions on the GXE cccccssscsesseeeeseeeneesenseeenseeeaseoeseseesesesesensesonsesennesonsesonss 3 3 Configuring TRUNKS ON the GX E srrcnccaeneiascisnndnnra aae aa aaa 6 4 Configuring Conference BridGes ccssssccssssecsessecsessecesseeonssecensseceasseooasseoonseenensesoenseenenseneass 13 5 Configuring Hunt Ring Groups ccccccssseeeeeseecesseecenseseenseseenseseesseseessesonseesonseesenseeoeaseseeneesoaes 14 6 Configuring AUtO Attendant cccccccecseseeceeseesenseecenseeeenseseenseseensesoaseesoaseesoseenenseseeasenennessoaes 16 OF aN GS Sarat egret E 19 Si SYSTEM COMMGQUMAU Ossis EERE aE a Eaa A raai 22 9 System Level Backup amp Restore ansis eee 30 10 COnMGUIING PEGE PBX SYSTEM Siss ews vec a alessio agen ties 30 kis template OA ates sachets et oes has es sae sesh a cubes ueal eee reeec ona 32 12 Resetting Factory Reset amp Rebooting ccccccceesceeeeeeeeeeeeeseeenseeenseeeeseseasesensesensesonsesonnesones 32 13 Viewing GXE Status and Reporting Information cccceseeeeeeneeeeeeeeeeeneeeeeneeeeeneeeeeneeeneneeeennens 33
17. Pre ix up to 10 digits Call Queues System Configuration ves ANo Advanced Options E mos ae i Automatic Session timer Peer Systems ee 180 in seconds default 160 seconds Template Upload S 90 in seconds default and minimum 90 seconds Reset amp Reboot Status Peer UAL Enter the IP address or domain name of the peer system Max Concurrent Calls Allowed This field specifies the number of concurrent calls that can used between the peers Prefix Configure the prefix digit on outbound calls to recognize this peer system as the destination When the call is sent to this peer system the prefix digit is not removed as it is when dialing out other trunks You may specify multiple prefixes for a peer system by separating them with a semicolon i e 6 7 IPPBX Number Enter a unique number to identify the remote peer system Heart Beat Enable or disable availability detection of the remote peer system requires compatibility on the remote end Session Keep Alive This field lets you enable the use of the system session timer Session Expiration specifies the session expiration interval in seconds SIP Server Min SE Enter the minimum session expiration time in seconds RTP When done click on the Submit button to add the extension or Cancel to go back 31 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GX
18. Serial is available and is enabled below This allows the starting position of each ring group call to be the next ring group member of the previous ring group call instead of from the first ring group member in the list Serial Ring Attempts Per Member f using Serial ring mode select the number of attempts to ring all ring group members before sending the call to voicemail Serial Ring Interval If using Serial ring mode select the number of rings for each ring group member before moving onto the next ring group member Waiting Tone Choose either ringback tone or hold music to be played back to the ring group caller Group Members List all extensions who are members of this ring group separating each with a semicolon Round Robin of Serial Ring Starting Attempt Enter the digit to specify the number of ring group members starting from the first in the list to round robin the starting position of incoming ring group calls amongst To disable the round robin mode enter 1 To round robin amongst all ring group members enter the total number of ring group members listed Email For Message Delivery Enter the email address to deliver voicemail to email messages to for voicemails left for this ring group Password to retrieve voicemail Set a password to retrieve voicemails amp faxmail When finished click on the Submit button to save your changes or Cancel to discard 15 Version 02 VolPon www voipon co uk sales voipon
19. are from your computer to the GXE and upload custom voice prompts Prior to the firmware upgrade please read the release notes to review the changes In addition backup a copy of your GXE configuration detailed in the next section The GXE will not overwrite your existing configuration but it is good practice to keep a backup copy in all cases Once you have downloaded new firmware from Grandstream click on the Browse button to find the file on your computer After the file has been selected click on the Submit button and wait for the file to finish uploading When finished reboot the GXE to load the new firmware 28 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Backing up and restoring configuration files Configuration files may be downloaded to or uploaded from your computer in the Backup amp Restore Configuration section It is good practice to keep a backup copy of your configuration file at all times adstream Innovative IP Voice amp Video tase Phone Extensions Backup amp Restore Configuration Language English Logout TrunkiPhone Lines See Conference Bridge Upload Configuration Download Configuration Hunt Ring Group Auto Attendant Call Queues Configuration backup Select the Download Configuration radio button and click on the Submit button You will
20. be prompted to download the configuration file onto your computer Configuration restore Select the Upload Configuration radio button and click on the Browse button to find the configuration file on your computer After the file has been selected click on the Submit button and wait for the file to finish uploading The GXE will automatically reboot when finished and load the configuration file Configuring Syslog logging The GXE can be configured to send out several levels of Syslog messages Info Warning Error and Debug With a Syslog server setup to catch these messages problems are easier to find and diagnose The Syslog Configuration section allows a Syslog server IP address and the Syslog level to be set ndstream Innovative IP Voice amp Video Phone Extensions Language English Logout Trunk Phone Lines Conference Bridge HuntiRing Group Auto Attendant Call Queues system Configuration Enter the IP address of the Syslog server in the Syslog Server IP field and use the Syslog Level drop down box to specify the level of logging When done click on the Submit button to save your changes 29 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 9 System Level Backup amp Restore The System Level Backup amp Restore page allows users to backup specific portions of the system configuration such as voicemail sys
21. de to Agents of Same Skill Level These settings are similar to hunt ring groups in that you can configure the order rules in which agents within the group queue ring Serial Agents ring one at a time based on availability Parallel All agents ring simultaneously Circular A different agent will ring first each time a caller enters the queue Least Busy The least busy agent will ring first Call Queue Greeting Message Upload a wav file file sample rate 8K sample data 16bit single channel for the queue greeting message You can type the path manually or click the browse button to navigate the file through Windows Explorer Phone Extensions Add Call Queues Language English Logout Trunk Phone Lines Conference Bridge for reference current list of extensions 6000 ix Hunt Ring Group 1 45 seconds Play the following in queue announcements at an interval of 45 seconds Auto Attendant Call Queves In Queue Announcements Agents ximum Caller Wait Timi 0 seconds de fault is 0 unlimited Cal Queues inimum Caller Wait Time 0 seconds default is 0 unlimited System Configuration ximum Que alie 3 Advanced Options Reset amp Reboot 15 seconds Status 21 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXES02x User Manual 4 4 2008 Auto Attendant Dis a Call Queues Skil base Routing In Queve Announcements No skill based Ro
22. ding In Queue Announcement File This field lets you specify the location of the wav file that you are uploading You can type the path manually or click the browse button to navigate the file through Windows Explorer Phone Extensions Add In Queue Announcement Trunk Phone Lines Please upload an audio file in the following format way file sample rate K sample data 16bit single channel Conference Bridge Hunt Ring Group n Qireue Announ mt Mi Auto Attendant Ucar ment Fie Browse Call Queues In Queue Announcements _Upload load _ Cancel Setting up Agents Add an Agent 19 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 This page lets you add an agent and configure its rules within the queue You must specify the name extension SIP password skill level and email of the agent Your typical queue will start with the agent of the highest skill level Phone Extensions Add Agents Trunk Phone Lines Conference Bridge HuntRing Group Auto Attendant Call Queues In Quevwe Announcements l Cancel Agents Call Queues Call Queues Add a Call Queue This is the main configuration page for any call queues that you add to your system Name Enter the name of your call queue here Extension Enter the extension of the call queue here See the drop down box for a list of current extensions Priority set th
23. dress changes Am Innovative IP Voice amp Video Phone Extensions Networking Setting Language English Logout Trunk Phone Lines LAN Setting a a ae oo eS r Conference Bridge LAN Base IP 192 168 10 1 base IP for the LAN port default is 192 168 10 1 Hunt Ring Group LAN Subnet Mask 255 255 1255 o default is 255 255 255 0 Configuring DHCP To use the GXE as the DHCP server on the LAN side set the DHCP Enable setting to Enable this is enabled by default You may specify the starting and ending IP addresses of the range of IP addresses offered by the DHCP server by setting the Start of DHCP IP Pool and End of DHCP IP Pool settings The DHCP IP Lease ZZ Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Time allows you to specify the number of hours an IP address is leased to a device before renewal eee DHCP Enable Enable Disable Trunk Phone Lines ee aie ar Pon 100 Conference Bridge 199 HuntiRing Group I 120 fin unis of hours default is 120 hours or 5 days Auto Attendant Setting the WAN port IP address The WAN port can be configured to be dynamically assigned via DHCP to use PPPOE or to be statically configured Select the radio button beside the option you wish to use To use PPPoE you will need to enter the PPPoE account and password information and DNS server information in the
24. e multiple extensions in one step by checking each checkbox of all extensions to be deleted and clicking on the Delete button below the column of checkboxes To check all displayed extensions on the current page check the uppermost checkbox labeled as All Note that this only affects extensions on the current page extensions on other pages will not be deleted You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Busy Lamp Field and Message Waiting Indication Busy Lamp Field BLF support and Message Waiting Indication MWI support are enabled on the GXE New voicemail messages will automatically trigger an MWI light on phones that support it to notify the user of new voicemail messages To monitor the statuses of other users on the GXE configure BLF keys on an IP phone to the extension numbers of the users to be monitored The GXE will trigger the BLF keys to signal when the monitored user is idle has a call ringing or is busy Auto Provisioning Extensions after Express Setup You can Auto Provision more extensions after completing the Express Setup process by clicking Auto Provision under the Phone Extensions menu Firmware version 1 0 0 50 amp greater The starting and ending extensions for the phones that you are adding must be specified befo
25. e priority of the call queue Queue status update frequency This determines how often the in queue announcement message will play Other Announcements This determines the frequency in which any other announcements you add will be played to the caller in the queue Maximum Caller Wait Time This field lets you set the maximum amount of time that callers will wait within the queue before being forwarded to voicemail Minimum Caller Wait Time This field lets you set the minimum amount of time that callers will wait within the queue before being forwarded to voicemail Maximum Queued Callers This lets you set how many callers can be within the queue simultaneously 20 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Group Email Address for Voicemail Delivery Enter the email address in which all voicemail for the queue group will be delivered Agent Call Wrap Up Time This setting lets you specify the amount of wrap up time an agent will have before receiving another call For example an agent may need 5 minutes of wrap up time to document a call Listed Agents For This Queue All configured agents for the queue will be displayed here Automatic Call Distribution This setting lets you configure enable and disable skill based routing If skill based routing is enabled you can configure it to rout by least skilled first or more skilled first Ring Mo
26. efix Auto Attendant Call Queues 180 in seconds default 180 seconds System Configuration 09 tin seconds default and minimum 0 seconds Advanced Options Yes No Reset amp Reboot Unregister On Reboot i W No Register Active ves No DID Switch Yes No Add Status Reports Enable the trunk Enter a descriptive name in the Trunk Name field and set Trunk Active to Enable Set SIP registration Enter the SIP server and if available outbound proxy information along with SIP account and password details Set the registration expiration time in the Registration Retry Interval setting and set Heart Beat to Yes to Enable or disable availability detection of the remote end requires compatibility on the remote end Outbound call handling Set the Max Concurrent Calls Allowed to prevent too many concurrent attempts to send calls out this trunk set the Dial Prefix digit to specify an outbound call to be dialed through this trunk When the call is sent out via this trunk the dial prefix digit is removed 10 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 The Prepend Prefix setting allows a prefix to be automatically added by the GXE to the outbound dialed digits Inbound Call Answer Set the destination to route incoming calls on this trunk to Session Keep Alive This field lets you enable the use of the
27. heir associated settings appear in order from top to bottom on the GXE web UI as well Setting the web Ul login password To change the password for accessing the GXE web configuration pages enter a new password in the Login Password field Do not lose this password For further security you may disable WAN side web UI access in the Networking Setting section 24 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Trunk Bhong ale Administrator Setting Conference Bridge Storing administrator contact and information Optional fields have been provided to store the administrators name phone numbers and email address so that the administrator may be contacted for any issues requiring attention The system name may also be labeled in the System Name setting to identify this GXE Phone Extensions Trunk Phone Lines Conference Bridge HuntiRing Group Auto Attendant Call Queues Setting SIP IP and port The SIP port for the GXE can be set to either the default of 5060 in the S P Port field or another port number may be used The Static Mapped WAN IP for SIP and the Static Mapped WAN Port for SIP may also be changed in their respective fields System Configuration Networking Setting System Setting Feature Codes Using STUN for NAT traversal lf the GXE is behind a NAT router it may be necessary to use STUN to allow the GXE to reliably
28. ideo Phone Extensions Language English I None TrunkiFhone Lines Conference Bridge Hunt Ring Group Auto Attendant Call Queues The Express Setup wizard will allow you to set various system extensions on the GXE and create your phone extensions It will also auto provision your phones with the extensions you create Please refer to the GXE Quick Start Guide for detailed instructions on setting up your GXW with the Express Setup wizard Extension Length all extensions must have the number of digits specified here Extension Digit Prefix all extensions will begin with this digit Local IPPBX Number a unique identifier number for this local GXE system Using the Phone Extensions menu to create modify view and delete extensions In the General Settings section the following settings can be set dstream Innovative P Voice amp Video s m lies 2 ae Phone Extensions Language English Logout Trunk Phone Lines Conference Bridge R for port 1 6991 for port 2 Hunt Ring Group re Auto Attendant Call Queues basen for conference 1 6995 for conference Z System Configuration j Advanced Options Reset amp Reboot Status Start Auto Provisioning Extension Number for Internal Phone FAX ports Set the extension number for the TEL1 and TEL2 FXS ports on the back of the GXE here Extension Number for Paging users may dial this number for group paging Extension Number for Auto Atte
29. inbound outbound call Innovative IP Voice amp Video i E Phone Extensions CDR Records Language English Trunk Phone Lines Caller Callee Start End Conference Bridge Hunt Ring Group 6004 6005 WEN APR 2 10 37 15 2008 WEN APR 2 10 57 24 2006 Auto Attendant 6005 6004 WEN APR 2 10 56 25 2008 WEN APR 2 10 56 42 2008 Call Queues 6001 6003 WEN APR 2 10 56 06 2008 WEN APR 2 10 56 15 2008 system Configuration 6004 6002 WEN APR 2 10 11 46 2008 WEN APR 2 10 11 50 2008 6001 6002 WEN APR 2 10 11 14 2008 WEN APR 2 10 11 24 2008 Advanced Options Totals Index 0 4 Reset amp Reboot 35 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 15 Configuring Voicemail The GXE 502X allows users to manage voicemail via IVRs in their phones or through a personal web portal This section summarizes how to manage voicemail and other settings using both of these features Configuring Voicemail through the IVR The default feature code for voicemail access is 12345 After dialing this code you will enter a basic IVR menu with the option to listen to forward messages and configure your voicemail options See the following flow chart for reference 1 Replay the current message 4 Reply or forward the current message T Delete the current message Listen to Voicemail GXE 502X Voicemail 5 Listen to message details
30. ing the following types of settings The default settings should function in most cases depending on your regional PSTN line characteristics Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Innovative IP Voice amp Video Phone Extensions internal PSTN Trunk Line Internal Phone Fax Port SIF Trunk External PSTN Trunk Line Conference Bridge HuntiRing Group Auto Attendant Call Queues System Configuration Advanced Options Reset amp Reboot Status Reports GXE502x User Manual 4 4 2008 Internal PSTN Trunk Line Configuration e Loco FXO Termination Enable Current Disconnect ia Ho Yes 200 00 10000 default 200 Enable Tone Disconnect No Wes Current Disconnect Threshold ms Polarity Reversal Disconnect Yes Call Progress Tones Syntax fl val vol f2 val vol c on1 off1 on2 off2 on3 off3 meaa e OOOO Line Dialing Settings aooo _ i ee Caller ID Standard Caller D Scheme Bellcore FXO Termination Specify line disconnect signaling and impedance Call Progress Tones Configure tones to match regional settings Line Dialing Settings Adjust line dialing properties to adhere to PSTN line requirements Caller ID Standard Set caller ID handling to match PSTN settings The following Line Call Control settings allow you to specify how inbound and outbound calls are to be handled Version 02 VolPo
31. le to be set Allow Other IPPBX Use Allow other peered IPPBXs to dial through the local GXEs internal PSTN trunks When finished click on the Submit button to save your changes or Cancel to discard Configuring internal phone fax devices via FXS ports In the Internal Phone Fax Port section the line electrical and DTMF signaling settings of the FXS ports on the back of the GXE can be configured for compatibility with analog phone fax devices The extension numbers for these ports are set in the Phone Extensions menu under the General Settings section Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 oe le oe es Sl et dstream Innovative P Voice amp Video Phone Extensions Internal Phone Fax Port Language English internal PSTN Trunk Line DTMF Transport Type chl 2 T 2833 Example ch T lt 2833 audio signal gt ch2 T lt 2833 audio signal SLIC Setting Internal Phone Fax Port Caller ID Scheme Bellcore Telcordia SIP Trunk Polarity Reversal amp E i ninati External PSTN Trunk Line No A Yes reverse polarity upon call establishment and termination Current Disconnect 8 No E ves Conference Bridge HuntRing Group Hook Flash Timing ms Min 100 100 2000 Max500 e 00 2000 Call Queues System Configuration When finished click on the Submit button to save your changes Configuring SIP trunks In the SIP Tru
32. ly Voicemail voicemail to email conference bridges and other enhanced features can be enabled and functioning with just minimal effort via user friendly web configuration pages Its broad feature set ease of operation and quality and value makes it ideal for any business communication environment Equipment Packaging The GXE502x IP PBX package contains 1 One GXE502x IP PBX unit 2 One 12 Volt power adapter 3 One Ethernet cable 2 Administering Extensions on the GXE Extensions for the internal users can be created from the Express Setup menu of a factory default GXE or from the Phone Extensions menu at any time This can be local users in the internal network or even remote users connecting over the open Internet This flexibility allows users to have their office extension with them virtually anywhere keeping accessibility to personnel high without incurring any PSTN toll charges for the worker at home or the road warrior The Express Setup provides a quick wizard to complete initial setup of all extensions on a new system including auto provisioning of the phones The Phone Extensions menu allows you to add batch add modify reboot delete and batch delete extensions Using the Express Setup wizard to create extensions and auto provision phones Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 dstream Innovative IP Voice amp V
33. n www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 ndstrean Innowatine P Voice amp Video Phone Extensions Line Call Control T WOR prar runki Phone Lines Internal PSTN Trunk Line 1 Line 1 2 le 1 4 7 Dial Prefix 9 Inbound Call Answer Auto Attendant None internal Phone Fax Port Enable Password No Yes Password eee 2 Line3 4 les 1 4 7 Dial Prefix 8 Inbound Call Answer Extension x 6004 l External PSTN Trunk Line Enable Password No O Yes Password outers indas 3 Line 5 8 les 1 4 7 Dial Prefix 7 inbound Call Answer Extension x FAXT l Hunt Ring Group Enable Password No Yes Password Add Auto Attendant Allow Other Peer Systems Use None Call Queues Submit Cancel Line Specify a port or a range of ports to apply the same line call control rule to Dial Prefix Configure the prefix digit on outbound calls to specify this trunk When the call is sent out via this trunk the prefix digit is removed Inbound Call Answer In the first drop down box of each row select the type of destination for inbound calls on this trunk Select the exact destination of that type in the second drop down box if applicable Enable Password Enabling this field lets you password protect the corresponding trunk Delete Delete an existing line call control rule More Allow another line call control ru
34. ndant set the extension to reach the auto attendant menu here Extension Number for Conference set the extensions to reach both conference bridges Starting Extension for Express Provisioning Set the starting extension for auto provisioning during Express Setup Ending Extension for Express Provisioning Set the ending extension for auto provisioning during Express Setup Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 When finished click on the Submit button to save your changes or Cancel to discard The Extensions Directory section displays all SIP phone extensions configured on the GXE including their details and registration status The following actions can be performed in this section Innovative P Voice amp Video Phone Extensions Extensions Directory GREEN Local BLUE Remote Language English Logout Trunk Phone Lines All z 2 Ep FI Extension Name Department Device Type IF Address Status Privilege Conference Bridge HuntiRing Group 6000 Operator Offline Super Modify Delete Auto Attendant E 001 John Doe Sales Grandstream GXP2000 1 15 15 192 166 10 100 Online Regular Modify Delete eee F 6002 Jane Doe Sales Grandstream GXP2000 1 15 15 192 168 10 101 Online Regular Modify Delete System Configuration F 6003 Jane Doe Support Grandstream GXP2000 1 15 15 192 168 10 102 Online Regular Modify Delete Advanced Op
35. ng the information for the SIP trunk you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Configuring external PSTN trunk gateways via SIP In the External PSTN Trunk Line section external PSTN trunk gateways can be viewed created or modified All configured external PSTN trunks as well as their details and current status are displayed The following actions can be performed in this section 11 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 dstream Innovative P Voice amp Video Phone Extensions Internal PSTN Trunk Line Internal Phone Fax Port SIP Trunk External PSTN Trunk Line GXE502x User Manual 4 4 2008 External PSTN Trunk Line Language English Logout Active Gateway URL Other UDP Concurrent calls Outbound Prefix Status pE EE aR if a 7 Bos PORO ed a Genes terete Lt 7 gQrandstream com Oo ae l r rs eet Ee f Parona ui epora ine i IE i I a Enable gxw2 grandstream com it 2 Unkown Modify Add Click on the Add button The external PSTN trunk details page will be displayed allowing you to enter SIP peer connection information to connect with the external PSTN trunk gateway ndstream lnnewalive IP Voice amp video Phone Extensions Internal PSTN Trunk Line Internal Phone Fax Port SIP Trunk External PSTN Trunk Line Conference Bridge Hun
36. nk section SIP trunks can be viewed created or modified All configured SIP trunks as well as their details and current status are displayed The following actions can be performed in this section AAndstream Innovative IP Voice amp Video d 7 Phone Extensions SIP Trunk Language English L t Name Active SIF Serwer URL AccountID Max Concu l 7 LINe rrent Calls Outbound Prefix Status je AT k Ss ea o j 7 ne i EF i 7 Ai ioana Internal PSTN Trunk Line Trunk 1 E rable trunk1 gran dstream cor pr 5 aan ne z i m 8 5 DisConnected Delete Internal Phone Fax Port Trunk Enable trunk grandstream com 8 4 DisConnected SIP Trunk Add Click on the Add button The SIP trunk details page will be displayed allowing you to enter SIP account registration information Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Innovative IP Voice amp Video GXE502x User Manual 4 4 2008 Add SIP Trunk Phone Extensions Language English Logout internal PSTN Trunk Line Po Internal Phone Fax Port Arons xe Enable Disable SIP Trunk Enable Password Yes No Conference Bridge sui cat UNE Po Hunt Ring Group Auto Attendant Call Queues System Configuration o Advanced Options S00 ont Reset amp Reboot Heart Beat Max Concurrent Calis Allowed Dial Prefis Registration Retry interval Status Reports Prepend Pr
37. on the left hand side of the interface Doing this will load the voice mail management page Here you can save or delete your messages General Profile 9001 Voice Message Logout All Fax Message Message Status g Personal Greeting Save Detete Index 0 0 Total 37 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 3 To view your personal greeting click the Personal Greeting button on the left hand side of the GUI This will load the personal greeting management page for your extension You can upload wav files from a location of your choice and preview them here General Profile 9001 Gre eting Logout Voice Message Fax Message Dore al forootine Poise bee Lo CENU Browse Upload Cancel Preview Browse Upload Cancel Preview 4 Click on the Fax Message button on the left hand menu to load the fax message management page General Profile 7001 Fax Message Language English B Logout Voice Message p ETE FA oe re Fax Message There is no FAX Message Personal Greeting 38 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
38. provided fields If statically configuring the WAN port IP address please enter the IP addressing details in the provided fields Phone Extensions WAN Setting Trunk Phone Lines ry Dynamicaly Assigned Via DHCP Conference Bridge Use PPPoE Hunt Ring Group PoE A Auto Attendant Call Queues Networking Setting ona a IP Address 192 _ 165 0 _ 160 System Setting j Z Feature Codes Firmware Upgrade Backup amp Restore Configure Syslog Configuration Enabling disabling WAN side HTTP access Security and accessibility for management are considerations for whether or not you wish to enable or disable HTTP Telnet access from the WAN side of the GXE If you decide to use the default setting of enabled set WAN Side Hitp Telnet Access to Yes otherwise disable it by setting it to No Using Dynamic DNS lf the WAN port IP of the GXE is dynamically assigned you may use Dynamic DNS to assign it a fixed domain name which is always synchronized with the IP address of your GXE Enable Dynamic DNS by setting the DDNS Active setting to Enable and setting the DDNS ISP type site name and account and password information in the provided fields If not using Dynamic DNS set the DDNS Active setting to Disable 23 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 DONS Active Enable Disable DDNS ISP Type 3cdomain hk CONS Account
39. r Set the destination to route incoming calls on this trunk to Session Keep Alive This field lets you enable the use of the system session timer Session Expiration This field specifies the session expiration interval in seconds SIP Server Min SE Enter the minimum session expiration time in seconds RTP Allow other IPPBX User trunk with peer systems If this trunk is to be available for use by peer systems set the Allow Other IPPBX Use setting to Yes When done click on the Submit button to add the extension or Cancel to go back Modify Click on the Modify button to the right of the row displaying information for the external PSTN trunk you wish to modify The external PSTN trunk details page will be displayed allowing you to modify all of the external PSTN trunk s settings When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the external PSTN trunk you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 4 Configuring Conference Bridges View conference bridge statuses The GXE supports up to two conference bridges each one supporting up to ten participants on the 5028 and 6 on the 5024 In the Conference Bridge menu the status number of attendees and the duration of an ongoing conference is displayed Innowative Voice amp
40. rd No Answer Cancel call forward on no answer calls will go to voicemail Query Forward Dial the feature code to have the GXE playback the call forwarding status and forward to number Enable Do Not Disturbed Calls will go straight to voicemail or return busy if no voicemail Cancel Do Not Disturbed Cancel DND calls will ring in normally Park When in a call an extension can transfer the other party to this feature code to park the call Pickup Dial the feature code plus parking extension to pickup a call parked by the parking extension Voice Mail Dial the appropriate feature code to access the voicemail system When done click on the Submit button to save your changes 27 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Uploading voice prompts and configuration templates Custom voice prompts may be uploaded in the Firmware Upgrade section as well as configuration templates for use when auto provisioning phones To upload these files browse to your firmware prompt files in the Firmware Upgrade and System Prompt Image fields and click the Submit button You can upload zip files containing wav files or a PV files that have been generated by the Grandstream Wavtools exe prompt generator Firmware Upgrade Language English Logout Submit Submit Upgrading firmware The Firmware Upgrade section allows you to upload firmw
41. re connecting the phones Click the start button to start the auto provisioning process Once the Auto Provision page starts refreshing you may connect your phones into your switch hub Cu M Innovative IP Voice amp Video Phone Extensions Auto Provision Language English M Logout Extensions Directory Starting Extensio 6000 Start General Settings j 6999 Auto Prowision Trunk Phone Lines Device Type Extension Provisioned MAC Address IP Address Status Conference Bridge GXP2000 6001 00 0b 82 0b 18 ed 192 168 10 100 Online Hunt Ring Group GXP2000 6002 00 0b 82 0d 7E le 192 168 10 101 Online atl SE GXRP2000 6003 00_0b 82 0b 14 4c 192 168 10 102 Online GRYV 3000 6004 00 0b 82 0c dce d0 192 168 10 103 Online Call Queues GAY 3000 6005 00 0b 82 09 bd 2b 192 168 10 104 Online System Configuration 3 Configuring Trunks on the GXE PSTN trunks via the FXO ports SIP trunks and SIP based PSTN trunk gateways can be configured on the GXE in the Trunk Phone Lines menu Also the FXO and FXS port line electrical settings can be configured here as well This will allow users on the GXE to call destinations anywhere through the trunks configured on the GXE Configuring internal PSTN trunks via FXO ports In the Internal PSTN Trunk Line section the FXO ports on the back of the GXE can be configured to interface with and send receive calls to from the PSTN Compatibility with PSTN lines can be achieved by adjust
42. system session timer Session Expiration This field specifies the session expiration interval in seconds SIP Server Min SE Enter the minimum session expiration time in seconds RTP Use DNS SRV If your SIP Trunk provider has redundant servers set this field to Yas JJ DID Switch This field lets you enter the P Asserted Identity PAI code from your SIP trunk provider You can enter your code by setting this field to Yes and clicking the add button This allows the GXE to authenticate with the SIP server If your trunk provider requires a PAI code and it is not entered the calls will be dropped You also have to set the inbound call flow by selecting a choice from the inbound call answer drop down menu if you are using this feature Unregister on reboot Unregisters the GXE from the SIP server during reboots Register Active If your SIP Trunk provider requires registration set this field to Yas JJ Set Unregister on Reboot to Yes if the SIP server allows it When done click on the Submit button to add the extension or Cancel to go back Modify Click on the Modify button to the right of the row displaying information for the SIP trunk you wish to modify The SIP trunk details page will be displayed allowing you to modify all of the SIP trunk s settings When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displayi
43. tem tones announcements amp voice menus Browse to your backup file and click the submit button to restore the contents of the file to your system configuration Check the boxes next to the desired configuration components and click submit to backup up system level configuration data You can even choose to backup voicemail and greetings for a specific extension by selecting an extension from the drop down menu stream Innovative IP Voice amp Video Phone Extensions System Level Restore Language English Logout Trunk Phone Lines Conference Bridge L F Hunt Ring Group Data File Browse Auto Attendant Call Queues System Configuration System Level Backup Networking Setting Route Configuration Data d System Tone System Setting F Announcement F Voice Menu Feature Codes O Call Queue Firmware Upgrade Backup amp Restore Configuration You can opt to backup the Personal Greeting Recorded Name amp Voicemail for the extensions in the drop down menu below 6002 a Syslog Configuration n 6000 i i Delete System Level Backup C Personal Greeting PersonalName J Voice Mail Fax Mail Delete Advanced Options F Personal Greeting F Personal Name C Voice Mail O Fax Mail Delete Reset amp Reboot 6002 O Personal Greeting F Personal Name F Voice Mail O Fax Mail Reports 10 Configuring Peer PBX Systems Remote GXE systems or other PBX systems can be peered with the local
44. tiRing Group Auto Attendant Call Quewes system Configuration Advanced Options Reset amp Reboot Status Reports Version 02 gt p i oa A H T TH 2 j E gi Language English x Trunk Name Active O Enable Disable Ves No 5 Yes E No Max Concurrent Cals Allowed Dial Prefix Auto Attendant None Automatic Session timer 1000 0 k seconds default 180 seconds 9 in seconds default and minimum 90 seconds Yes No Session Keep Alive an ee T So oe ce Gee JAHHE JEHHHE a i E a aisel 2 Ef r i a alz l lf T F bs Tees 8 a z D a ao jA 5 3 E a Enable the trunk Enter a descriptive name in the Trunk Name field and set Trunk Active to Enable Set SIP peer information Enter the SIP gateway IP address or domain name in the SIP Gateway URL field Set Heart Beat to Yes to Enable or disable availability detection of the remote side requires compatibility on the remote end Outbound call handling Set the Max Concurrent Calls Allowed to prevent too many concurrent attempts to send calls out this trunk 12 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 set the Dial Prefix digit to specify an outbound call to be dialed through this trunk When the call is sent out via this trunk the dial prefix digit is removed Inbound Call Answe
45. tions R R I 6004 Billy Bob Suppor Offline Regular Modify Delete Status Fl 600 Ricky Bobby Support Offline Regular Modify Delete Reports Delete Add one Extension Batch Add Add an extension Click on the Add One Extension button The extension details page will be displayed allowing you to set all of the extension s settings When done click on the Submit button to add the extension or Cancel to go back Batch add extensions Click on the Batch Add button The next page allows you to specify the range of extensions to add as well as some general extension settings to apply to them You may go back to the extensions directory and modify the extensions to set extension specific settings When done click on the Submit button to add the extensions or Cancel to go back Modity and or reboot a SIP extension Click on the Modify button to the right of the row displaying information for the extension you wish to modify The extension details page will be displayed allowing you to modify all of the extension s settings To reboot the phone set the Reboot Peer setting to Yes When done click on the Submit button to modify and or reboot the extension or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the extension you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Batch delete Delet
46. to configure an auto attendant 16 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXES02x User Manual 4 4 2008 stream Innovative IP Voice amp Video E Phone Extensions Modify Voice Menu Language English Logout Trunk Phone Lines oy oa ee i After Hours Conference Bridge Tse ee A pe lel 2 h Pipe peaa a aN Se Sere Senet le yey Sh m st Co 5 el a i Extension Hunt Ring Group 2 ee Hunting Group None e A n A dh a AUTO ATIE NGant Voice Menu F Ae E ots ver mm Hunting Group None x Playing Rules H Hunting Group None Call Queues None x x M HuntingyGroup e None x E z Hunting Group k may e E 1 AR a Kal lt S z P ee i oh io iE io System Configuration Advanced Options eel ae Si ial nt pieci Bt yaaa es a f a at A Dri 40 3 L Hunting Group J None Reset amp Reboot a Fhe tt PE D T a Status g untinefsroup None F E T yir E Reports Hunting Group None Press 9 to trigger Hu nting Group None No entry time out 30 second play warning and repeat voice menu for up to 3 B time s
47. to find the accurate time an NTP server IP address or domain name will need to be entered in the NTP Server field GMT 5 00 US Eastern Time New York Syslog Configuration MT 2Z 6MDT 5 M4 1 0 M For exampe MTZ 6MDT 5 M4 1 0 M11 1 0 Advanced Options us poolntp org Selecting Music on Hold source Specify a Music on Hold MOH source by setting the System Music drop down box to either System Music Files for internally stored audio files or Audio n to play audio from an external audio source connected to the AUDIO IN jack on the back of the GXE Setting mailbox storage quota Voicemail videomail and faxmail storage can be limited for the different types of system users The mailbox storage limits in percentages of total system memory are specified in the drop down boxes beside each user privilege level Storage quota of voicemail videomail faxmail per privilege level D a 4 cit 4 ki 27a a o 4 os When done click on the Submit button to save your changes Setting feature codes Feature star codes allow GXE users to set features such as forwarding and Do Not Disturb on their individual extensions as well as reach destinations such as the voicemail system The Feature Codes section allows customization of the feature codes The feature codes may be viewed or modified in the text box beside each feature name 26 Version 02 VolPon www voipon co uk sales voipon co uk Tel 4
48. ur computer Click on the Upload button to upload this file to the GXE After the file is successfully uploaded click on the Submit button to add this auto attendant Modify Click on the Modify button to the right of the row displaying information for the auto attendant you wish to modify The voice menu details page will be displayed allowing you to re configure the auto attendant When done click on the Next button 17 Version 02 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 you may then upload a new voice recording for the auto attendant if you wish When done click on the Finish button to modify this auto attendant Delete Click on the Delete button on the far right of the row displaying the information for the auto attendant you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Configuring time based playing rules for auto attendants Playing rules may be created to dictate which auto attendant is played to the incoming caller based on the times you set The Playing Rules section displays all configured voice menu playing rules and allows the following actions to be performed Innovative IP Voice amp Video Phone Extensions Playing Rules Language English Logout Trunk Phone Lines Voice Menu Playing Dates Playing Day Of Week Playing Time Conference Bridge
49. uting Agents Least skilled First Call Queues LA Most skilled First PG ONE ee RE REE g Mode To Agents of Same 5 Ring mode among same skill agents and with no skil based routing System Configuration me Parallel Advanced Options A tA Serial Reset amp Reboot Circular Status Least Busy Reports e Call Queue Greeting Message Browse Upload Preview Please upload an audio file in the following format wav file sample rate 8K sample data 16bit single channel Submit 8 System Configuration system configuration and administration may be performed from the System Configuration menu The following sections detail the tasks which may be performed in this menu Configuring network settings The Networking Setting section allows you to configure the LAN side IP addressing and DHCP server settings For the WAN side settings IP addressing of the WAN port can be set as well as Dynamic DNS and port forwarding settings The below actions and their associated settings appear in order from top to bottom on the GXE web UI as well Setting the LAN port IP address Set the LAN port IP address by entering the IP address you wish to use in the LAN Base IP setting Enter the subnet mask in the LAN Subnet Mask setting Please note that this should be configured prior to auto provisioning your phones through the Express Setup menu as they will be using an incorrect IP address for the SIP server after the LAN port IP ad
50. w voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXE502x User Manual 4 4 2008 Except on date s If setting the auto attendant to play based on selected days of the week you may enter exceptions such as holiday dates where you would like another auto attendant to be played Enter exception dates in the blank text field and use the drop down box on the far right to select the auto attendant to use instead on the listed exception dates Play Time Enter in the blank text field the time of day to play the auto attendant during days the auto attendant is set to play Modify Click on the Modify button to the right of the row displaying information for the playing rules you wish to modify The playing rules details page will be displayed allowing you to modify all of the playing rules When done click on the Submit button to save your changes or Cancel to go back Delete Click on the Delete button on the far right of the row displaying the information for the playing rule you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 7 Call Queues This screen allows you to upload an audio file in wav file sample rate 8K sample data 16bit single channel that will play while you are in a call queue Setting up In Queue Announcements In Queue Announcement Name This field lets you enter a name 20 character limit for the queue that you are uploa

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