Quick Start Guide - Saffron for Intermediaries
Contents
1. A amp EG LU For Intermediaries Contents Welcome to our new Intermediary Mortgage Portal 1 Before you start anar aaa 1 A few navigational TDS ria 2 User registration eseesssssssssesesesesesesisssesrsreressseseeesrsesesrsrsrssrereeee 3 Using the Portal from day to day ii 5 Important tips before submitting a DIP uu eens 6 What happens next aa 7 If you need further information rien 9 Welcome to Saffron s Intermediary Mortgage Portal Our new Portal has been designed to enable you to select a mortgage product on behalf of your client apply for a decision in principle submit a full mortgage application and manage your client s cases online The Portal has been designed so that it is 1 Easy to use if you have booked a holiday bought and sold products online then you ll have no trouble using the Portal 2 Requires no special software The Portal has been designed for use via most web browsers such as Internet Explorer Chrome Firefox and Safari You don t need to download any special software 3 Accessible 24 7 you can work at a time that suits you rather than needing to get everything done between 9 and 5 4 Paperless yes honestly You can scan and submit all the supporting documents we need online The paperless office is now one step nearer 5 Self contained you don t need a bulky user manual to use the new Portal because all the instructions2. will be saved on the Portal and can also be exported to your own files and printed saffronforintermediaries co uk Notes you can post notes in the Notes section to make our processing team aware of any relevant issues Whenever you post a note it will generate a task for our mortgage processing team and they will respond to you by e mail If the case is referred it will be reviewed by an underwriter They may require further information or clarification of information that has been provided and will contact you to discuss the next steps if required Please allow 24 hours for this to happen If the case is declined Please check to ensure you have input the details correctly if necessary you can edit the DIP and resubmit If you need further help If you require further information use the symbol displayed next to each question in the Portal If you still require further help you can contact us on 01799 582966 9am to 5pm Monday to Friday for assistance REL Ea For Intermediaries
3. all cases you have submitted Your last 10 cases will automatically always appear on the Home Screen 6 User Profile amend your personal details and change your password 7 Logout logout of the Portal when you have finished saffronforintermediaries co uk IMPORTANT TIPS BEFORE SUBMITTING A DIP 1 Use our affordability calculator which is on our main website www saffronforintermediaries co uk and can be found under the Calculators menu at the top of the screen This is an essential prerequisite because you don t want to waste your own or your clients time submitting a DIP if your client cannot satisfy our affordability requirements 2 Make sure you have all your client s details to hand This includes outstanding mortgages balances and monthly payments credit cards balances and name of providers loans amp HP balance outstanding and monthly payment And that you have scanned any supporting documents that we re likely to need It s a lot quicker and easier if this has been done beforehand 3 Income information when you are in the Applicant Employment section and are entering additional income information such as overtime commission and bonuses make sure you click the Calculate button which will ensure the additional income is taken into Calculate account before moving to the next section 4 Self employed applicants If your client is self employed please state
4. illustration fe U Product Selection nn Vertical Menu Applicant type X O Applicant Details Loan type v O Fees The horizontal bar remains the same throughout the Portal and gives you access to products literature Illustrations DIPs Case Search your User Profile and enables you to Logout when you have finished Once a DIP is accepted FMA Full Mortgage Application will also appear in this menu bar The vertical menu bar will change depending on which section of the Portal you are in As you work your way through a section you ll see the menu items change from dark to light grey so that you know what stage you have reached 2 Further information If you see a symbol you can click on it to reveal further details about the information we require 3 Mandatory information questions marked witha symbol are mandatory and must be answered You will not be able to progress to the next screen unless all mandatory questions have been answered 4 Save As you progress through the Portal you will see a Save button on many of the screens Save If you take a break and leave your screen for a few minutes it s worth hitting save before you do so to ensure your data is safely stored However simply clicking on the next button and moving to the next screen will also automatically save your data so you don t need to continuously save if you are working through a DIP or application 2 saffronf
5. their last 3 years net profit figures and NOT their drawings and or dividends Further information is provided in our Criteria Guide which is in the Document Download section of the Saffron For Intermediaries website If your client has just one year s accounts available select Projection and state their projected net profit for the year In the second box state their Year 1 net profit 5 figure Electronic ID we will undertake an electronic identification check but will also ask for additional proof of ID which can be scanned and submitted online Please ensure you look at the document checklist for a list of acceptable documents that can be used for this purpose 6 saffronforintermediaries co uk Interest Only Amount Repayment Vehicle When selecting interest only the amount of the repayment vehicle must be for the same amount as the loan plus any fees being added Saffron For Intermediaries Special Situations Everyday Please provide details on how the mortgage will be repaid at the end of the term Repayment amount Repayment vehicle DI Sum assured if applicable O Solicitor Details O Direct Debit Details Company name if applicable Delete Monthly payment if applicable O Decision Result Maturity date if applicable O Payment Details O FMA Summary What happens next When you have submitted a DIP the Portal will give you an immediate answer which
6. you need are on each screen And if after reading this quick start guide you still have any remaining questions you can contact us on 01799 582966 for further help Before you start Before you get started with the Portal for the first time there are a few things you ll need to do 1 Register follow the instructions below to register your details You only need to do this once and thereafter you ll be able to login and start using the Portal straight away once your email address has been verified 2 Have your company FCA number to hand you ll need this to register and without it we won t be able to accept business from you 3 Think of a password your password must be a minimum of 8 characters including at least 1 number and both upper and lower case characters saffronforintermediaries co uk A few navigational tips The Portal has been designed to be very easy to use but here are a few points worth bearing in mind 1 Menu Bars You ll see that the Portal has both a horizontal menu bar across the top of your screen and a vertical navigation bar down the left side of your screen Saffron Horizontal Me enu N Special Situations Everyday Home Products Literature Mustration DIP Case Search User Profile Logout D Applicant amp Loan Type Mandatory fields O Submission Details Applicant amp Loan Type D Loan Details Please select the applicant and loan type you wish to produce an
7. orintermediaries co uk 5 Screen size The Portal can be used on screens of all sizes including tablets However if you re using a smaller screen a laptop or tablet do scroll down the page to ensure you have seen all the information provided This is particularly important when viewing drop down menus as they can sometimes continue below the bottom of a visible page 6 Scanned documents you can scan and upload documents via the Portal and all you ll need is access to a scanner which is linked to your computer Documents can be saved as jpeg or pdf files and should ideally be saved at a resolution of at least 200 dpi If you re unsure open up the jpeg file on your screen and ensure it is easily readable by you 7 Pre populated responses to questions Please ensure these are changed where necessary e g store credit cards No User Registration You only need to register the first time you use the Portal and thereafter you ll be able to log in using just your user name and password To register please use the following link https mortgageapply saffronbs co uk molregistration 1 Enter your FCA number this must be your number and not your principal s and then click Find Details 2 Your company details will then be displayed If you are not FCA registered you will not be able to submit business to us 3 By default your correspondence address will be the address shown on the FCA register If you wan
8. t correspondence sent to a different address click on New Location 4 Complete the Personal details section ensuring all the questions marked are answered 5 Choose a password Your password must be at least 8 characters including at least 1 number and both upper and lower case letters Your default User ID will be the e mail address you gave in the Personal Details section saffronforintermediaries co uk 6 Answer the 3 security questions using single word answers 7 Confirm you have read the Terms Conditions and then click Submit 8 You will then see a Registration confirmation message notifying you that an e mail has been sent to you to authenticate your registration Open the e mail in your normal e mail in box and follow the on screen instructions 9 You have now successfully registered and will not need to complete that process again In future you can start using the Portal by going to Login and entering your User Name password and accepting the terms amp conditions 10 You can manage your personal details change your password and add or remove submission routes at any time by going to the User Profile drop down menu at the top of your screen Using the Mortgage Portal from day to day Having logged in to the Portal you will be taken to the Home Page where you can use the horizontal menu bar at the top of your screen to navigate your way through the system or view your mos
9. t recent cases on the lower part of your screen User Profile Logout Welcome to Saffron For Intermediaries Welcome to the Saffron For Intermedianes Mortgages Portal If you need any Support wath the system then please contact our support team on 01799 522211 Recent Cases Case ID Name Date created Property Status M1001341194 n Smitt 14 May 2015 FMA in F M1001340507 John Smitt 28 Apr 2015 FMA in Progress M1001340133 M1001339989 P amp P Remort 01 Apr 2015 Amf M1001339975 Etdyju Fruk 1 Mar 2015 FMA in Prog M1001329972 KFI Tasta 11 Mar 2015 na 711 FMA Arcant The main menu bar gives you access to 1 Products You will be taken to detailed product information which is listed on the Saffron For Intermediaries website 2 _ Literature You can download a range of useful literature which is also held on our website 3 Illustration you can produce a KFI that can be printed and or stored for future reference You do not have to produce a KFI before submitting a DIP If you submit a DIP a KFI will be produced automatically for you If you produce a KFI first the details will be pre populated onto a DIP 4 DIP you can apply for an immediate decision in principle If successful you will then be able to continue and complete a full mortgage application on behalf of your client You cannot submit a full mortgage application unless a DIP has been submitted and approved 5 Case Search easily scroll through details of
10. will be either an Accept Decline or Refer If the case is accepted you will see that FMA Full Mortgage Application appears in the top menu bar You can then continue and complete a full application Once the application has been received it will be checked by an underwriter and you will receive confirmation e mails at each key stage After you have received the FMA Accept decision you will have to pay the fees to proceed further to the final screen which is shown below Home Products Literature Illustration DIP Case Search User Profile Logout amp Application Status Summary for Case M1001339972 Residential Purchase DIP Progress DIP Accept Applicant name s Test3a KFI Property 1 Sample Road Sampleton p p 6 Sampleshire SAM P13 FMA in Progress Loan amount 255 000 Years 20 Estimated valuation 300 000 Solicitor Bloggs Repayment type Capital amp Interest a Repayment FMA Submitted Product Contractor 90 Purchase Full Status 5 LTV 85 Year Discount 4 09 Capital Repayment Application Vetted Incentive Valuation Instructed Valuation Assessed 8 Offer Issued Documents COT Received E SMO0110 DIPAcceptLetter_Mr_KFI_Test3a pdf Elm 1001 339972 KFI Illustration pdf Funds Approved Completed Proceed Options Proceed Copy BO Notes Contact Us None Add new Once the case has been assessed by an underwriter you will be advised if you are able to instruct the valuer Documents
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