U0037 - Camp Pendleton Hospital Replacement Project
Contents
1. Transfer 101 Select the Transfer Target LRMC live a amp Dental a Main Lab amp ROGI GYN BPrimary Care Radiology a Registration Patient keeps original ticket all transfers documented and reportable for Entry to Exit patient experience Transfers can be rules based to ensure proper regimented workflow including dependencies Transfers can incorporate User Permissions e g Pharmacy Tech can t escalate patient to LAB STAT queue Transfers can offer Patient Control via simple barcode scanning e g Patient may want to stop at caf before proceeding to lab transfer is performed in EXPECTED status until patient scans ticket to trigger WAITING status Address 35 Haywood Rd Suite 209 Office 404 452 8597 Email mike pelz acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 4of6 U0037 FFI TECHNSLOGIES Step 5 Managers may View Real Time Dashboards and Reports e Report Windows Internet Explorer DER localhost 1 1 2 EF PI Edt View Favorites Tools Help _ x Norton v Search edtin contribute x di Favorites s gt FreeHotmal 2 report Fic E m Paer Safety Tools gt P Online Performance Dashboard Pharmacy Service Waiting Time Service Time Waiting General Public Waiting Time Service Time Waitin2. Reception point or Kisok Address 35 Haywood Rd Suite 209 Office 302 351 2594 Email info acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 1 of 4 U0037 a TECHNSLEOGIES Other Common Hardware Considerations at Each Branch NOTE all hardware is commercially available Ticket Printer o Host PC if USB printer o Network access with fixed IP if Network Printer Self Serve Kiosk o Requires mounting location wall or pillar or freestanding if unit permits o Network access with fixed IP Address o IE 6 0 7 0 browser o 1GBRAM Video and Audio System The Media Player PC MS Windows XP Pro Pentium based processor w 1GB RAM o MS Windows Media Player v11 o VGA and Audio over CAT 5 6 converters requires power o Network connection with a fixed IP LCD TV Monitor VGA HDMI input and 1 8 inch din sound input o Cable TV Satellite signal at site of Media Player if live TV overlay is desired Display Setup Diagram 1 1 QFlow Server QFlow Application MS Sever 2005 2008 IIS ASP NET Frameworkd 3 5 5 1 MS SQL 2005 Database MS SQL 2005 Reporting Servics SSRS Service Agent Workstation w IE 6 or IE 7 Uses QFlow Device Manager Client application for communication with QFlow Server LCD Display NYTPHOMJEN esudiejug s Jeuiojsn 1 Reception point Two options both using GFlow Device Manager Client application for
3. 13 7 Deep Weight 130 Ibs Base Plate 23 4 W 19 D 20 7 Wide 54 Tall 20 Deep Weight 138 Ibs Base Plate 23 4 W 19 D OPTIONAL COMPONENTS 19 Overhead Display 19 Overhead Display Touch Screen 8 5 Wide Thermal printer 80mm or 112mm Thermal Printer 80mm or 112mm Thermal Printer Rugged Keybeard and Trackbatt MSR Smart Card Reader Receipt Printer 8 5 Wide Thermal printer MSR Smart Card Reader Receipt Printer 8 5 Wide Thermal printer 19 Overhead Height 70 3 Width 17 5 Incremental 25 Ibs ADDRESS 346 SOUTH ARTHUR AVENUE LOUISVILLE CO 80027 PHONE 303 466 5471 TOLL FREE 1 800 509 5471 FAX 303 466 6730 EMAIL SALES KIOSK COM WEB WWW KIOSK COM 7 6 5 4 3 1 REVISIONS ene ATE K12092 5 16 11 17 INCH LCD PRINTER KR203 3 440 BACK PACK 2X SPEAKERS PRINTER KR203 FRONT FACE CUTOUT PAPER 8 INCH ROLL CONSIGNED PC 6 ALL STUDS TO BE INSERTED ALMOST FLUSH AND THEN GROUND AND SANDED FLUSH TO METAL 5 ALL EDGES TO BE FREE OF SHARP EDGES AND BURRS 4 TOLERANCES 005 FEATURE 010 FEATURE TO FEATURE 015 FEATURE TO BEND 020 BEND TO BEND 3 NEXT ASSEMBLY 2 FINISH 1 MATERIAL NOTES UNLESS OTHERWISE STATED ALL DIMENSIONS ARE IN 346 S ARTHUR AVE INCHES UNLESS OTHERWISE KIOSK ah UU LOUISVILLE CO 80027 THIS DRAWING IS PART DESCRIPTION THE PROPERTY OF KIOSK INFORMATION SYSTEMS
4. 15 744 31 5 91 1 KHz Analog LCD3210 BK 31 5 91 1 KHz Analog LCD3210 BK IT 31 5 91 1 KHz Digital 50 85 Hz Analog Digital ANALOG RGB 0 7 Vp p 75 Ohms Separate sync TTL Level Positive Negative Composite sync TTL Level Positive Negative Composite sync on green 0 3Vp p negative 0 VPP p positive DVI D Analog D sub Analog BNC Composite RCA or S Video Component BNC Audio 1 minijack Audio 2 and 3 Stereo RCA Internal Speaker None RS232 DDC CI Daisychain RGB3 Daisychain Videol chain Selected Audio in 232 m multiple monitor control 720 x 400 70 85 Hz 640 x 480 60 85 Hz 800 x 600 50 85 Hz 832 x 624 74 5 Hz 1024 x 768 50 85 Hz 1280 x 1024 50 85 Hz 1600 x 1200 60 Hz Compressed 1280 x 768 50 85 Hz 1360 x 768 50 85 Hz NTSC PAL SECAM 4 43 NTSC Pal 0 HDTV 480i 480p 720p 1080i not available on LCD3210 BK IT 1366 x 768 1360 x 768 or 1366 x 768 Power Management Plug and Play DDC CI DDC2B PIP Remote Multi level Zoom FullScan TileMatrix TileComp Screen Saver Rapid Response Video Ready no tuner Infrared remote control included removeable stand included Designed for integration AC 100 120V AC 220 240V 50 60 Hz i ao in 789 479 x 140mm 37 5 Ibs 17 kg 35 3 Ibs 16 kg 200 x 200mm 8 hole 200 x 100mm 6 hole 5 40 C 41 104 F 20 80 4200m 13 780 ft 20 607 4 140 F 10 90 12 000
5. Self Serve Kiosk NOTES Screen design is fully customizable Multi screen design is typical Multi lingual options One Touch philosophy embraced Scanners may be incorporated Tickets are fully customizable including Wayfinding Directions Address 35 Haywood Rd Suite 209 Office 404 452 8597 Email mike pelz acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 1 of 6 U0037 FI TECHNSLOGIES Step 2 Staff Calls Patient by Clicking NEXT Home gt Tools gt Service Console Jennings Damon Reception Tools Management Cip Next Close Calendar Case List My Cases View Serice Grouped by Service z Active Duty Active Duty 1 waiting Next in Service Direct Admit 6 28AM101 Pelz Mike Platnum 1 Non Active Duty 3 waiting Next in Service Direct Admit 6 29AM 100 Smith Jon p 6 29AM101 Donaldson Jake p 6 30AM102 Wright Wayne Requests Pharmacist Consultation p Notes Service Console shows list of all waiting patients according to queue Service Console may be filtered according to Function i e Job Role NEXT Button is driven by configured automation incl BQ Threshold Address 35 Haywood Rd Suite 209 Office 404 452 8597 Email mike pelz acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 2 of 6 U0037 TECHNSLOGIES Step 3 When Staff Clicks NEXT Audio and Video Mess
6. typical Display Colors Active Screen Area W X H Bezel Width L R T B Screen Aspect Ratio Synchronization Range Horizontal Vertical Input Signal Video Sync RGBI RGB2 RGB3 Video 1 Component Video 1 DVD HD Audio External Control RGB Video Audio Control Audio Amplifier Resolutions Supported N PET Recommended Resolution Additional Features Touch Capable Voltage Rating Power Consumption typical n Power Savings Mode Dimensions WxHxD Net with stand Net without stand Net Weight with stand without stand VESA Hole Configuration Specificati nmental Conditions Operating Temperature Operating Humidity Operating Altitude Storage Temperature Storage Humidity St Altitude Regulatory Approvals Included Accessories nal Accessories d Warranty Technical Support MultiSync OSM and XtraView are registered trademarks and CableComp Rapid Response TileComp and TileMatrix are trade marks of NEC Display Solutions All other brand or product names are trademarks or registered trademarks of their respective holders Product specifications subject to change 5 07 ver 4 2007 NEC Display Solutions of America Inc All rights reserved LCD3210 BK LCD3210 BK IT 31 5 0 511 50 native resolution 500 600 1 176 Vert 176 GAUJBSDABLIBBR G CR gt 10 Rapid Response 18ms 256 RGB Level more than 16 million 760 x 450mm 43 372mm 15 625
7. 85 Hz 920 x 1080 60Hz compressed NTSC PAL SECAM 4 43 NTSC Pal60 HDTV 480i 480p 720 10801 1080 not available on LCD4020 BK IT 366 x 768 360 x 768 or 1366 x 768 ansion slot ultra thin bezel program ble Ses tables Plug and Pla DDC DDC2B PIP remote 6 axis color ere multi level zoom FullScan CableComp TileMatrix 5x5 fileComp video ready scheduler w RTC niColor NCM ssa cig off timer countdown screen saver vacation switch 10 bit gamma AutoBright signal input Windows Vista compliant Designed for integration AC 100 120V AC 220 240V 50 60 Hz 240W lt 5W 36 2 x 22 4x 13 in 919 5 x 567 x 330mm 36 2 x 21 x 5 5 in 919 5 x 533 4 x 140mm 68 6 Ibs 31 1 kg 64 8 Ibs 29 4 kg 200 x 200mm 8 hole 200 x 100mm 6 hole 5 40 C 41 104 F 10 80 4200m 13 780 ft C 4 140 F 10 30 12 000m 39 370 ft UL 60950 CSA C22 2 No 950 TUV GS EN60950 FCC B DOC B EN55022 B EN55024 EN61000 3 2 EN 1000 3 3 CE ower cord user manual setup sheet oe jess remote control batteries 15 pin RGB cable CD ROM stands External speakers digital tuner 3 year parts and labor including backlight 24 hours 7 days LCD4620 BK AV LCD4620 BK1T 46 0 746mm 34 native resolution na cd m 178 Ved 178 H 89U 89D 89L 89R G CR gt 10 Rapid Response 16ms 256 RGB Level more than 16 million 1018 5 x 574mm 16 5mm 17mm 16 9 15 625 15 74
8. INC ENGINEERS 663 REV 49 2 CONCEPT DWG ACF Tech 2 ee KO 1 EQUIPMENT DATA EQUIPMENT DESCRIPTION MESSAGING BOARD MONITOR QUE SYSTEM ITEM SYMBOL U0037B MANUFACTURER ACF TECHNOLOGIES LOGCAT C EXT DIM 18 9 H X 31 1 W X 5 5 D WEIGHT 35 3 SEISMIC YES HVAC HEAT GAIN BTU HR VENT SIZE CFM S P REMARKS PLUMBING HOT WATER COLD WATER TREATED WATER SIZE SIZE TYPE PRESSURE PRESSURE SIZE FLOW RATE FLOW RATE PRESSURE TEMP FLOW RATE STEAM DRAIN RETURN SIZE SIZE PUMPED PRESSURE GRAVITY FLOW RATE SIZE SIZE TYPE PRESSURE OXYGEN AIR VACUUM N20 NITROGEN GAS REMARKS ELECTRIC VOLTAGE 120 AMPS WATTS 140 PHASE 1 Hz 60 H P REMARKS SPECIAL REQUIREMENTS ITEM REQUIRES A CONDUIT CONNECTION BETWEEN DISPLAY AND KEYBOARD ITEM REQUIRES A WALL RECEPTACLE NEAR THE DISPLAY CABINET ITEM REQUIRES STRUCTURAL SUPPORT FOR INSTALLATION DATE JULY 13 2011 U0037B N 32 31 5 VIS 40 46 and 57 LCD displays ideal for digital signage applications Digital Signage Technology Suite Also serving markets such as User friendly efficient design As ease of installation is a main concern for the information display market these displays were designed with light weight in mind making them simple to trans port and install wherever necessary In addition NEC is on the forefront of m
9. communication with QFlow Server je Touch Screen Kiosk with PE Or PC with USB POS printer attached Address 35 Haywood Rd Suite 209 Office 302 351 2594 Email info acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 2 of 4 U0037 a TECHNSLOGIES Display Setup Diagram 1 2 Web connection using network address and designated port ACF Media PC Q Flow Server S VGA DMV Welcome to the I MV Check out our Now Website at wwwbernitcvile gov VGA to CAT 5 CAT 5 o VGA aum Converter Cat 5 Converter LCD Display Diagram 1 3 Video Signal Extensions setu Remote Unit CAT 5 signal to VGA signal Local Unit Converts VGA Point To Point CAT 5 to CAT 5 wiring No Switching Address 35 Haywood Rd Suite 209 Office 302 351 2594 Email info acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 3 of 4 VGA To CAT 5 Converter Close u Address 35 Haywood Rd Suite 209 Diagram 1 4 5 POWER OUT STI22UTPA Brower j ACTIVE VGA Video amp Audio Extender Aa MONITOR2 AUDIO 2 Local Unit Office 302 351 2594 Fax 800 704 6592 4 of 4 Asheville NC 28801 U0037 TECH Email info acftechnologies com Web www acftechnologies com SLOGIES U0037 TECHNSLOGIES PROPOSED WORKFLOW WITH SCREEN SHOTS Step 1 Patient Reception at the Touchscreen Kiosk
10. 4 31 5 91 1 KHz Anal LCD4620 BK AV 31 5 91 1 KHz Ana log LCD4620 BK IT 31 5 91 1 KHz Digital 50 85 Hz Analog Digital ANALOG RGB 0 7 Vp p 75 Ohms Digital S Video HDMI Composite Component Audio Separate sync TTL Level Positive Negative Composite sync TTL Level Positive Negative Composite sync on green 0 3Vp p negative 0 7Vp p positive DVI D Analog D sub Analog BNC E Ghored RCA and BNC Vi Component CA Audio 1 minijack Audio 2 and 3 Stereo RCA HDMI Internal Speaker None RS232 DDC CI Daisychain BNC RGB3 Daisychain BNC Com po le Video chain Mini Pin 232 multiple monitor control few 640 x 400 56 2 Hz 720 x 400 70 85 Hz 640 x 480 50 85 Hz 800 x 600 50 85 He 832 x 624 74 5 H 1024 x 768 50 85 Hz 1152 x 870 1600 x 1200 50 85 Hz 1280 x 768 50 85 Hz 1360 x 768 50 85 Hz 1920 x 1080 60 Hz compressed NTSC PAL SECAM 4 43 NTSC Pal60 HDTV 480i 480p 720p 10801 108 not available LCD4620 BK IT 1366 x 768 1360 x 768 or 1366 x 768 Expansion slot ultra thin bezel pro ramable lookup tables Plug and Play DC CI DDC2B PIP remote POP 6 axis color control multi level zoom FullScan CableComp TileMatrix 5x5 TileComp video rea dy scheduler wi RTC OmniColor NCM sharpness soft ness off timer countdown screen saver vacation switch 10 bit gamma AutoBright signal input Windows Vista complia
11. Care B 3776 403 93 94 98 09 99 05 99 63 99 97 99 97 99 97 99 97 100 0 Lab C 14595 I 73 02 82 89 90 04 94 5 96 92 98 4 99 12 99 45 99 7 0 3 Waiting For 15353 16 41 49 93 72 73 86 17 93 44 96 5 98 98 79 99 22 0 78 Prescription D Average 10238 0 Sum 40952 0 Address 35 Haywood Rd Suite 209 Office 404 452 8597 Email mike pelz acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 6 of 6 EQUIPMENT DATA EQUIPMENT DESCRIPTION MESSAGING BOARD QUEUING KIOSK PHARM WAITING AREA ITEM SYMBOL U0037A MANUFACTURER ACF TECHNOLOGIES LOGCAT C EXT DIM 57 3 H X 16 56 W X 10 5 D WEIGHT 109 LBS SEISMIC NO HVAC HEAT GAIN BTU HR VENT SIZE S P REMARKS PLUMBING HOT WATER COLD WATER TREATED WATER SIZE SIZE PRESSURE PRESSURE SIZE FLOW RATE FLOW RATE PRESSURE TEMP FLOW RATE STEAM DRAIN RETURN SIZE SIZE PUMPED PRESSURE GRAVITY FLOW RATE SIZE SIZE TYPE PRESSURE OXYGEN AIR VACUUM N20 NITROGEN GAS REMARKS ELECTRIC VOLTAGE 120 AMPS 8 WATTS PHASE 1 HZ 60 H P REMARKS SPECIAL REQUIREMENTS ITEM REQUIRES A DATA PORT AND A FLOOR DUPLEX RECEPTABLE REQUIRES CONNECTIVITY TO THE QUEUE SYSTEM 1 22 pm Jul 13 2011 THE STEALTH SERIES KIOSK iC A WOLF IN SHEEP S CLOTHING Designed for The Stealth Series provides a line of elegant an
12. Dental Health ACF has also developed a Live Search Tool that allows the manager to look up statistical details related to the queuing system by name This tool has provided a customer service benefit to the overall management process by enabling the manager to type a complaining patient s last name into a field and instantly pulling up information on their visit wait transaction and prescription fill times and the technician who worked with them Another recent enhancement has allowed patients to check the status of their prescription fills on a Touchscreen kiosk by scanning the barcode on their tickets ACF Background ACF Technologies Inc was founded in 2003 by queuing industry veterans with 20 years of specialized combined experience in the development and deployment of advanced customer and patient flow solutions ACF s goal was to re engineer the processes and methodologies lacking in the applications offered within the queuing industry ACF utilizes the most up to date development and architecture concepts and techniques to implement the first and most advanced real time truly web based enterprise customer and patient flow automation tool in the US market ACF currently has installed Q Flow Patient Queuing Systems in pharmacies labs immunization clinics and other clinics at the Portsmouth Naval Medical Center Okinawa Naval Medical Center and Jacksonville Naval Air Station Worldwide ACF has nearly 500 queuing installations install
13. SQL as its core database which allows pharmacies to port in real time data from their automated distribution applications Pharmacy managers can now merge the two data sets allowing for more enhanced oversight and benchmarking of organizational goals LAST INITIAL LAST FOUR DIGITS OF THE SSN Q Flow allows you to call patients to the counters using the DOD standard identifier last initial and last four digits of the SSN printed on tickets called through the voice system and displayed on the TV monitors allows you to call patients in the order in which their prescriptions are filled phone 800 704 6592 www acftechnologies com Utilizing state of the art software and expert industry knowledge ACF Technologies can facilitate the development of solutions that reduce patient cycle time develop benchmarks for efficiency and positively impact patient and staff satisfaction YOUR ENTIRE ENTERPRISE ON A SINGLE SERVER ACF Technologies can support a distributed network of campuses registration areas clinics and labs all accessible through a standard MS internet browser This allows you to install manage and support your entire enterprise centrally through a single secure SSL supported and easy to update user interface Ticket 107 At Counter 1 Ticket 101 At Counter 3 Ticket 110 At Counter 4 PT Service Cannale Mereneft EXT enw
14. Solution Web based Queuing One PC or server can drive all locations Non Proprietary Hardware Utilize off the shelf POS printers LCD monitors Including OFF THE SHELF TICKETS Non Proprietary Database You own your data Call Patients Forward Using Naval Standard Last Initial last four digits of the social security number call out of order Web based TV Display Does not require a PC or VGA Cables No Client Software Easy to update upgrade and service Innovative Intuitive Software Easy to use manage and interface CHCS McKesson ScriptPro Etc u Excellent Customer Technical Support Instant response Our customers include Navy Medical Center San Diego 13 Pharmacies Navy Medical Center Portsmouth 8 Pharmacies Labs Clinics Navy Medical Center Okinawa 2 Pharmacies Naval Air Station Jacksonville 2 Pharmacies MAXIMIZE PATIENT THROUGHPUT through enhanced public guidance systems more effective patient reception routing methodologies and smarter utilization of staff resources ACCESS REAL TIME METRICS that measure wait and transaction times total service time and abandonment diversion rates The ACF solution features easy to use statistical tools that provide an enterprise view of productivity service and performance levels customer flow patterns and more TRACK THE ENTIRE PRESCRIPTION FILL PROCESS along with the patient flow The ACF Solution utilizes MS
15. TANDARD CONFIGURATION Durable Powder Coated Steel Enclosure Celeron or Pentium Dual Core Computer Genuine Intel Processor Dual Amplified Speakers 17 or 19 LCD Display 17 shown L 19 R Touch Screen Durable Powder Coated Steel Enclosure Celeron or Pentium Dual Core Computer Genuine Intel Processor Dual Amplified Speakers 17 or 19 LCD Display 17 shown L 19 R Rugged Keyboard and Trackball Durable Powder Coated Steel Enclosure Celeron or Pentium Dual Core Computer Genuine Intel Processor Dual Amplified Speakers 17 or ee 17 shown L 19 R Touch Scr e Durable Powder Coated Steel Enclosure Celeron or Pentium Dual Core Computer Genuine Intel Processor Dual Amplified Speakers 17 or 19 Sunlight Readable LCD Display Rugged Touch Screen Weather Seal Protection Durable Powder Coated Steel Enclosure Celeron or Pentium Dual Core Computer Genuine Intel Processor Dual Amplified Speakers 17 or 19 Sunlight Readable LCD Display Rugged Keyboard and Trackball Weather Seal Protection IOSK Information Systems DIMENSIONS 16 56 Wide 53 7 Tall 10 5 Deep Weight 105 Ibs 109 Ibs for 19 LCD Display Base Plate 21 W 17 5 D Overhead Base Plate 26 W 26 1 D 16 56 Wide 53 7 Tall 16 9 Deep Weight 113 Ibs 117 lbs for 19 LCD Display Base plate 21 W 17 5 D Overhead Base Plate 26 W 26 1 D Base Plate 21 W 17 5 D Overhead Base Plate 26 W 26 1 D 20 7 Wide 54 Tall
16. U0037 EQUIPMENT DATA EQUIPMENT DESCRIPTION MESSAGING BOARD PHARMACY WAITING AREA ITEM SYMBOL U0037 MANUFACTURER ACF TECHNOLOGIES LOGCAT C EXT DIM REFER TO CUT SHEET SEISMIC NO WEIGHT 14LBS HVAC HEAT GAIN BTU HR VENT SIZE CFM S P REMARKS PLUMBING HOT WATER COLD WATER TREATED WATER SIZE SIZE TYPE PRESSURE PRESSURE SIZE FLOW RATE FLOW RATE PRESSURE TEMP FLOW RATE STEAM DRAIN RETURN SIZE SIZE PUMPED PRESSURE GRAVITY FLOW RATE SIZE SIZE TYPE PRESSURE OXYGEN AIR VACUUM N20 NITROGEN GAS REMARKS ELECTRIC VOLTAGE 120 AMPS WATTS PHASE 1 HZ 60 H P REMARKS SPECIAL REQUIREMENTS ITEM REQUIRES A CONDUIT CONNECTION BETWEEN DISPLAY AND KEYBOARD ITEM REQUIRES A WALL RECEPTACLE NEAR THE DISPLAY CABINET ITEM REQUIRES STRUCTURAL SUPPORT REVISED DATE MAY 19 2011 12 49 pm Nov 14 2011 at wwwhemv state flus _ Customer Reception Directions amp Information Real Time Metrics New Provider of Queuing and Take a Number Systems in the Naval Pharmacy Market MANAGE THE FULL CYCLE OF YOUR PATIENT FLOW ACF Technologies combines web based software non proprietary hardware devices and the highest level of service amp support to offer your pharmacy an innovative and cost effective alternative to meet all of your queuing needs Here are just some of the benefits of an ACF
17. age Appears on TV alongside Cable TV or Announcements Patient Flow Solutions for Healthcare Ticket Window C100 R TRICK OR TREAT MURDER MOM SAYS 12 YR OLD WAS WONDERFUL CHILD Q Flow centri 4 Local intranet far 100 NOTES Content Frame right frame may be configured for CATV Slides or dynamic Font Sizes are adjustable Frame layouts are based on template designs included from ACF Typical layout includes o Left Frame for calling patients o Right Frame for Dynamic Content o Scrolling Ticker for info RSS or Announcements Address 35 Haywood Rd Suite 209 Office 404 452 8597 Email mike pelz acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 3of6 U0037 FI TECHNSLOGIES o Banner for Branding Step 5 Agent Advances Patient to Next Service using Routes Home gt Tools gt Service Console Jennings Damon In Service 00 gt Next Close tr Calendar Window 2 E Active Duty then Others Case List My Cases 101 Q 101 again fjRetumto Queue Absent Hold Print ticket Window2 aaa es efto TUN General Transfer Summary pes 9 2321232 Customer Name PEIZ MIKE Arrived 6 28 43 AM Status Customer In Service Case Status Active In Service 0 01 22 Waited 0 08 45 case record NOTES Agents have on screen access to wait times for all services Transfer Windows Internet Ex
18. d fully functional interactive kiosks Sleek in style and engineered and colors to creatively enhance any self service venue for high performance The Stealth combines a compact footprint and rugged field performance with standard model appearance this kiosk fits into almost any environment and is available in a variety of finishes economy This series offers generous LCD size rugged keyboard and trackball options and is available with a full range of overhead and panel signage to add visual impact to your application Outdoor model options enable an expanded customer reach to an open air self service environment One of KIOSK s most popular and widely deployed models the Stealth features hinged doors and readily accessible components for simple and efficient field maintenance Custom graphic options emphasize corporate branding and provide optimal visibility for quick consumer adoption Inside this kiosk is designed to accept a wide variety of optional components from biometrics to printers monitors to card readers Reliable and tested components See reverse for a detailed list of Stealth Series models specifications and dimensions KIOSK Information Systems ISO 9001 2000 Certified FOR MORE INFORMATION CALL TOLL FREE 800 509 5471 W GI AIA OR VISIT US ONLINE AT WWW KIOSK COM THE STEALTH SERIES MODELS SPECIFICATIONS AND DIMENSIONS STEALTH SERIES Sheltered Outdoor Sheltered Outdoor S
19. ed in organizations such as the US State Dept the Dept of Homeland Security Boeing healthcare enterprises county Depts of Health private clinics retail stores and airports Address 35 Haywood St Suite 209 Office 302 351 2594 Email josh troop acftechnologies com Asheville NC 28801 Fax 800 710 9842 Web www acftechnologies com 20f2 U0037 TECHNSLOGIES ACF Technical Requirements for Q Flow v5 x Q Flow Server Requirements o WEB Windows 2003 2008 Server with IIS and ASP net 2 0 DATABASE MS SQL Server 2005 2008 including client components i e MS SQL Management Studio and Business Development Studio Default instance of Microsoft Reporting Services Dot Net 3 5 framework SP1 Min Server specs 4 gig RAM Pentium Dual Core Requires a fixed IP address for server s ACF supports a VM environment for Q Flow O O O O O Workstation PC For the workstation PCs or thin clients o Must have network access to server o Internet Explorer 6 0 7 0 o For viewing Q Flow Reports the server hosting Reporting Services must be included in trusted sites of Internet Explorer Q Flow Topology Overview rum Service Agent Internet Explorer Or thin Client Qflow VVeb Qflow Client B Device manager MS SQL 2005 Sits on media PC Reporting services SSRS Qflow Client Device manager LCD Monitor or LED read out MS SQL 2005 Database
20. et eseneapemex Service Console phone 800 704 6592 www acftechnologies com U0037 TECHNSLOGIES United States Navy Medical Center San Diego Patient Flow Synopsis Project History Dr Michael Vancheri is the Director of Pharmacy for the entire USNMC SD system throughout the greater San Diego area He oversees every pharmacy in all 14 hospitals dealing with largest volume of DOD patients in the entire United States In 2005 the Command was becoming very unhappy with the level and quality of service currently being provided by the Queuing system already in place Not only did this system limit their ability to adapt to the great changes in their patient flow caused by the large influx of service men and women and their families but they were also having service issues that caused the system to crash at inopportune times In addition to this they were not happy with the customer service afforded to them by the queuing company It was decided by leadership that a new system from another provider was warranted and they made initial contact with ACF Technologies at this time Because of the extremely large volume of patients up to 3000 a week they were experiencing large wait times This was compounded by the fact that the currently installed system slowed down some of the back end processes ACF s solution was to install a system that would allow fluidity in the check in area and allow for better segmentation
21. g 2 15 00 A 3 WT Very High OK Hospital Staff Waiting Time Waiting 1 15 00 p 4 WT very High OK very High Miltary In Uniform Waiting Time Service Time Waiting EM 5 00 10 00 a 5 14PM Mf Thursday 2 25 2010 4 Local intranet fa i100 Pry Stare onem gt ER Ftwainright J AdobePhotos Xj 4 Microsoft G2 ACF Quote info Center 2 Calculator untted Pant PL W 882 a 2 Y 9 Al NOTES All data is centralized on a single database Reporting levels are based on permissions and enterprise hierarchy e g Lab Manager can t run reports on Pharmacy but CIO can run reports across entire organization Includes ACF Canned Reports plus ad hoc reporting via MS SQL Server Reporting Services Address 35 Haywood Rd Suite 209 Office 404 452 8597 Email mike pelz acftechnologies com Asheville NC 28801 Fax 800 704 6592 Web www acftechnologies com 5 of 6 U0037 S TECHNSLOGIES Reports are Real Time i e Dashboards and historical Additional Report Examples Queue Dashboard 00 01 16 __ Imaging Appointment 00 00 00 e MRI 00 01 17 s Radiology and Imaging Reception 00 01 47 STAT 00 00 00 e X Ray 00 01 17 Service Performance Distribution Service Performance Ext Percentages SN 06 Reporting Demo Asheville VA Medical Center LIVE Pharmacist 7228 97 62 99 42 99 76 99 9 99 94 99 97 100 100 100 0 Consultation A Primacy
22. he signal from the RGB 2 or 3 IN connector DVD HD CONNECTOR BNC Connecting equipment such as a DVD player HDTV device or laser disc player AUDIO IN 1 2 3 Input audio signal from external equipment such as a computer VCR or DVD player AUDIO OUT Output the audio signal from the selected AUDIO IN source mg gp Denotes an AV unit function All AV functions are enabled when the AV unit is installed 9 VIDEO INPUT OUTPUT CONNECTOR x VIDEO IN connector BNC and RCA Input a composite video signal BNC and RCA are not available at the same time Use only one input VIDEO OUT connector BNC Output the composite video signal from the VIDEO IN source S VIDEO IN connector DIN 4 pin Input the S video Y C separate signal 10 EXTERNAL CONTROL mini D Sub 9 pin RS 232C Input signal from control equipment such as a computer In connector Input signal from control equipment such as a computer or the output from a different MultiSync LCD3210 LCD4020 LCD4620 LCD4610 LCD4010 only Out connector To connect multiple MultiSync LCD4020 LCD4620 EXTERNAL SPEAKER TERMINAL Outputs the audio signal from the selected audio source HDMI CONNECTOR To input digital HDMI signals y EXPANSION SLOT To connect A TSC NTSC QAM tuner or other third party components 11 12 13 Model Display Viewable Size Image I Pitch m ik Per D rightness typical Contrast Ratio typical Viewing Angle typical Response Time
23. ker None RS232 DDCICI Daisychain RGB2 RGB3 Daisychain Video1 Deis chain Selected Audio in 252 ane multiple monitor control 720 x 400 70 85 Hz 640 x 480 60 85 Hz 00 x 600 85 Hz 0 5H 1360 x 768 50 85 He 1920 x 1080 50 60 H NTSC PAL SECAM 4 43NTSC HDTV 480i 480p 720p 10801 not avail able on LCD5710 BKIT 1080p 1920 x 1080 1920 x 1080 Power Manage ement Plug and Play DDC Ci DDC2B PIP Remote Multi level Zoom FullScan 6 axis color CableComp TileMatrix TileComp Screen Saver Rapid Response Video Ready no tuner Infrared remote control included Designed for integration AC 100 120V AC 220 240V 50 60 Hz 350W lt 5W 53 5 x 32 5 x 19 4 in 1357 8 x 825 1 x 492mm 53 5 x 31 2 x 6 5 in 1357 8 x 792 8 x 164mm 138 9 Ibs 63 kg 130 1 Ibs 59 kg 200 x 200mm 8 hole 200 x 100mm 6 hole 5 407 gt 104 20 807 Dooa 13 780 ft 20 60 4 140 F 10 90 12 000 39 370 ft UL 60950 CSA C22 2 No 950 TUV GS EN60950 FCC B DOC B EN55022 B EN55024 EN61000 3 2 EN 1000 3 3 CE AC power cord user manual wireless remote control batteries 15 pin RGB cable CD ROM External speakers 3 year parts and labor including backlight
24. m 39 370 ft UL 1950 CSA C22 2 No 950 TUV GS EN60950 FCC B DOC B EN55022 B EN55024 EN61000 3 2 EN 1000 3 3 CE AC power cord user manual setup sheet wireless remote control batteries 15 pin RGB cable CD ROM stands External speakers 3 year parts and labor including backlight 24 hours 7 days not available on IT models LCD4020 BK AV LCD4020 BK1T 40 0 648mm 40 Q native resolution 200 edm 178 Vert 178 BOUIBSDIBGL BORD CR gt 10 Rapid Response 16ms 256 RGB Level more than 16 million 886 5 x 497 8mm 15 5mm 15 5mm 16 9 15 625 aan 31 5 91 1 KHz Analog LCD4020 BK AV 31 5 91 1 KHz Anal log LCD4020 BK IT 31 5 91 1 KHz Digital 50 85 Hz Analog Digital ANALOG RGB 0 7 Vp p 75 Ohms Digital S Video HDMI Composite Component Audio Separate s aes TTL Level Positive Negative Composite sync TTL Level Positive Negative Composite sync on green 0 3Vp p negative 0 VPP P positive DVI D Analog D sub AE BNC UM Shared RCA and BNC e Ni Component ACA Audio 1 minijack Audio 2 and 3 Stereo RCA HDMI Internal Speaker None RS232 DDEC Daisychain BNC RGB3 Daisychain BNC Com ponite Videol Bais chain Mini Pin multiple monitor control 640 x 400 amp 56 2 Hz 720 x 400 amp 70 85 Hz 640 x 480 amp 50 85 Hz 800 x 600 amp 50 85Hz 832 x 624 74 5 Hz 024 x 768 50 85 Hz 152 x 870 600 x 1200 50 85 Hz 280 x 768 50 85 Hz 360 x 768 50
25. nt Designed for integration AC 100 120V AC 220 240V 50 60 Hz 240W lt 5W 416x254x 138 in 1056 6 x 6452 x 350 3mm 41 6 x 24x 5 5 in 1056 6 x 609 6 x 140mm 83 6 Ibs 37 9 kg 79 6 lbs 36 1 kg 200 x 200mm 8 hole 200 x 100mm 6 hole X 40 104 10 80 4200m 13 780 ft 20 60 4 140 F 10 90 12 000 39 370 ft UL 60950 CSA C22 2 No 950 TUV GS EN60950 FCC B DOC B EN55022 B EN55024 EN61000 3 2 EN 1000 3 3 CE AC power cord user manual setup sheet wireless remote control batteries 15 pin RGB cable CD ROM stands External speakers digital tuner 3 year parts and labor including backlight 24 hours 7 days NEC Display Solutions 500 Park Boulevard Suite 1100 ltasca IL 60143 866 NEC MORE LCD5710 BK LCD5710 BK 57 0 6525mm 39 native resolution UT cd m 178 Vert TEE Hor 89U 89D 89L 89R CR 10 Rapid Response 16ms 256 RGB Level more than 16 million 1252 8 x 704 7mm 52 5mm 44mm 16 9 15 625 15 744 31 5 91 1 KHz Analog LCD4610 BK 31 5 91 1 KHz Analog LCD4610 BK IT 31 5 91 1 KHz Digital 50 85 Hz Analog Digital ANALOG RGB 0 7 Vp p 75 Ohms sync TTL Level Positive Nega tive Composite sync TTL Level Positive Negative Composite sync on green 0 3Vp p nega tive 0 7Vp p positive DVI D Analog D sub Analog BNC Composite RCA or S Video Component BNC Audio 1 minijack Audio 2 and 3 Stereo Internal Spea
26. of the patients by rank Also ACF eliminated the reliance on a static ticketing scheme an unfortunate deficiency in the other system This allowed the pharmacy to have up to 5 stations registering patients in times of great influx as well as shift their counter configuration to better dispense the prescriptions Priority Calling By Rank The NMCSD pharmacy prioritizes patients by rank so certain types of patients need to have a higher priority than others Because the ACF solution is so adaptable it can very easily accommodate any variation of services priorities and functions Another advantage of the system immediately perceived by the command was not only its ability to demonstrate in real time the current situation in the waiting area but also to react and make changes in order to further optimize the environment Call Patients Using V Number Because each patient s prescription fill time varies the pharmacy needed to come up with a scheme for calling patients out of order They also needed to way to relate the prescription fill system to the ACF system so that they could call without having to cross reference the two systems another deficiency of the older queuing system ACF was easily able to accommodate this by integrating the DOD standard identification number scheme into the software This standard is the first initial of the last name and the last four digits of the social security number Now when the counter sees that a prescripti
27. on has been filled in the prescription system they can choose the corresponding number in the ACF system calling the patient forward An added benefit to this is that the patients waiting do not feel that they were skipped over because the numbers being called are not in numerical order Patient Flow Description e As the patients arrive they approach the information desk e The attendant ask what rank they are and issue a ticket for the particular service e The ticket has a greeting message and their specific alphanumeric character DOD Standard The patients would then be directed to the Registration waiting area where they can relax or fill out necessary paperwork e While the patients are waiting the ACF Media Player is programmed to display sequenced images posters real time scrolling messages Cable TV DVDs even PowerPoint presentations e When the Pharm Techs in each of the counter areas a total of 12 are ready for the next patient they press NEXT on an on screen software application e The ACF Media Player will interrupt the feed to display a call message for a few moments This call message will then be cached into a line view showing the last 5 10 numbers called Address 35 Haywood St Suite 209 Office 302 351 2594 Email josh troop acftechnologies com Asheville NC 28801 Fax 800 710 9842 Web www acftechnologies com 1 of 2 U0037 TECHNSLOGIES e An audio unit then announces Now Serving Patient R2234 At C
28. or temperature of the display When the set temperature level is reached the fans cool the display to the desired level In cases in which the fans are unable to cool down the display the backlights are dimmed or as a last resort the display is automati cally shut down MultiSync Large Screen LCDs feature a number RGB HV OUT I VGA D SUB pvipvi b Ca ED K KX of input connectors for maximum compatibility This makes it possible VIN LCD5710 to upgrade adapters or software without having to purchase a new display AC IN AJ PCIN RGB3IN LCD3210 ACIN PCIN RGB3IN DVD HD IN AUDIO SPEAKER OUT dup 9 1 AC IN connector Connects with the supplied power cord RGB 1 IN DVI D To input digital RGB signals from a computer This connector does not support analog input RGB 2 IN mini D Sub 15 pin To input analog RGB signals from a personal computer or other RGB equipment RGB 3 DVD HD R G H V BNC To input the analog RGB signals or signals from other RGB equipment A Sync on Green signal can be connected to the G connector RGB OUT connector mini D Sub 15 pin To output t
29. ounter Number One or some variation over a speaker system e The patient then proceeds to the appropriate workstation and picks up their prescription e Managers for each of the areas are able to view and generate real time and historical statistics reports based on wait times service times and staff productivity as well as manage the counters in real time Noted Benefits of the System Implementation e Immediate decrease in patient confusion about where to go or who is next in line e Much more efficient and effective patient flow e Metrics are available in real time as well as historically that display thresholds wait times transaction times staff productivity and due diligence e Wait and Service time threshold notifications that alert the managers of excessive times respectively e Plasma Monitor in the lobby can display DVD videos on a schedule about health subjects and benefits available Cost savings from the use of non proprietary hardware devices ticket printers using non proprietary paper Recent Enhancements Once the system was shown to enhance the flow of patients the efficiency of the staff as well as save the pharmacy money NMCSD has expanded the application to all of the 13 remaining pharmacies in the San Diego system including the Veteran s Affairs pharmacy There is also considerable movement within these hospitals to expand to other clinics labs and registration areas within the NMCSD including Immunizations and
30. ounting technology as the displays cabinets were designed to meet currently proposed VESA mounting standards for larger sized public displays which will be required of all manufacturers in the future Their ability to be mounted in either portrait or landscape orientation further adds to your flexibility With a uniformly thin frame the displays designs are ideal for multi screen construction for virtually seamless video walls Simplified control of screen settings For quick and easy setups a multitude of presets including automatic image adjust and automatic input detect make MultiSync Large Screen LCDs ready to go right out of the box Their factory reset feature even allows you to return to the display s original settings if desired Figure 1 LCD4020 LCD4620 5 U0037B Intelligent power management ensures a smart investment Utiliz ing energy efficient technologies in their design these displays re duce power consumption and significantly lower your total cost of ownership TCO The high efficiency backlight reduces not only the power consumption but also the heat generation at the front of the screen while the real time clock s sleep wake management scheduler improves energy savings and extends display life In ad dition the MultiSync LCD4020 and LCD4620 have been designed with two thermally controlled fans Based on default temperature set points or user defined settings sensors continuously monitor the interi
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