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OEM/ADVANTAGE

1. Temporary Intemet Fies usndesd apd ide pararaiha rg Lede dace AE aag inter Only advanced users should delete files or modify these Settings View Deej The Capitol Group Version 8 July 2014 23 Ke apito G g 7 QD OEM Advantage Viewing the Java Console log via the Control Panel 1 Expand the JAVA console Tree by clicking on the sign 2 Select Show Console 3 Click apply and the OK This will close the JAVA Control Panel 4 Reboot your PC and start OEM A the JAVA console will appear when JAVA starts ff he o eaen H Java Plug in E Shotet Creation ff JINLP Fale MIME Associstion E JRE Auto Downkad E Security K Miscelansous The Capitol Group Version 8 July 2014 24 capitol gt x OEM Advantage Viewing the Java Console log via the Control Panel m lava Console 2 2 Mi Buy 20 39 14 FD 2010 PASS Mon Aug 30 15 39 14 EDT 2010 230 Login successful Mon Aug 30 15 39 14 EDT 2010 SYST Mon Aug 30 15 39 14 EDT 2010 215 FileCatalyst UNIX Type L MOM AUD AU 15139113 EUI ZUIU SEILF 2 7 75 Mon Aug 30 15 39 14 EDT 2010 211 642056 32768 2 1000000 6 128 Mon Aug 30 15 59 14 EDT 2010 NOOP Mon Aug 30 15 39 14 EDT 2010 200 NOOP ok Mon Aug 30 15 39 14 EDT ZUI NOOP Mon Aug 30 15 39 15 EDT 2010 200 NOOP ok Mon Aug 50 15 39 15 EDT 2010 NOOP Mon Aug 30 15 39 15 EDT 2010 200 NOOP ok Mon Aug 20 15 39 15 EDT 2010 RU
2. Please see Firewall Configuration for Port information The Capitol Group Version 8 July 2014 16 N AG apito G Aw o 2 OEM Advantage OEM A Proxy Configuration If you are using an internet Proxy on your network depending on the model and configuration you may have to modify the rules for the two OEM A IP addresses to allow the needed Implicit FTPS or UDP protocols are you may have to configure a rule that allows traffic going to the two OEM A IP addresses to go directly through the Proxy OEWM A Firewall Configuration Important Note Because the OEM A Application uses FTPS any FTPS filtering must be turned off for the two OEM A IP addresses This is includes firewall rules that limit the FTPS control command set This is required even if you plan to use the UDP ports For customers using ISA and similar firewalls that have internal very limiting FTP filters it can help to disable the filter for the OEM A connection rules to not limit the extended FTPS command set Suggestion Many Suppliers have been able to solve any Firewall Proxy issues by creating a specific Firewall Proxy rule for the OEM A IP Address much as they have when setting up rules from Ford GM etc While in some cases this requires IT management approval it has proven to be a very effective solution Important Note on Hardware Compression e Use of data compression hardware with encryption technology such as a Riverbed Stee
3. So while you must configure your firewall to take advantage of UDP OEM A will automatically work whether you have or not This will also work well in situations where you may have your office firewall configured for UDP but prefer to just use HTTPS at remote locations No action is required on your part to use the basic HTTPS protocol The Capitol Group Version 8 July 2014 6 C apito G 9 Keo OEM Advantage Clearing Cache Files Description Often taking the simple step of clearing internet cache files can solve an issue It is also a recommend step anytime you take any of the corrective actions listed in this document 1 Open a browser session and delete all temporary internet files and Cookies 2 Close the browser session 3 Reboot your PC 4 Open a browser session and try the OEM A operation again The Capitol Group Version 8 July 2014 7 C apito G Y Keo OEM Advantage Some Common Issues Users Encounter Issue File doesn t appear to download Description You download a file and after the operation is completed you do not see the file Solution This is a known issue with Vista and IE7 IE8 There is a hidden file issue that allows files to be downloaded but then you can t see them as they are marked as Hidden To correct the problem use the following procedure 1 Open an Internet Explorer session and go into Tools and then the Internet Options 2 Click on the Sec
4. Capitol Group Version 8 July 2014 27 C apite G n Ms oY is AQ OEM Advantage Is additional information available on the web e Yes For new unregistered users there are several documents available covering OEM A Click on the Help link on the OEM A site login page e Ifyou are already a registered user you will find additional documents such as the User Manual Training Material and additional products available to you Click on the Help link on the OEM A home page after you have logged in to the system e To access the site go to https ford oem advantage net How can I contact somebody at Capitol regarding OEM A e Our customer service representatives and system engineers are available to help you e Via phone at e Local 1 313 564 4820 press 1 e Toll Free 1 888 788 7988 e Via email at e support oem advantage net The Capitol Group Version 8 July 2014 28 eS apito gt gS Gy A OEM Advantage What is the Application Process For Suppliers the Registration process is as follows e Goto the web site at https ford oem advantage net e Under Not a Registered User click on the Suppliers Click e Here link e Click on the Standard Supplier Registration option in which you fill out an online application and submit it Our Supplier Support Team then supplies you a formal proposal with the terms amp conditions and total price o You sign and return the co
5. XP Vista Windows 7 or 8 UNIX 1 7 IMPORTANT JAVA NOTES e Some versions of JAVA from Oracle have known bugs issues that may affect OEM A as well as other applications We recommend using only the latest versions e Windows allows the use of 32 or 64 bit versions of JAVA OEM A requires the 32 bit version e Users also have to be aware of their Java settings especially network proxy settings in particular to where their Java is pointing If it is going out via a proxy configured in those settings it must be a SOCKS compliant Proxy The Capitol Group Version 8 July 2014 5 AG apite gt G g D NS amp aS OEM Advantage Notes on Available Protocols At Version 1 5 1 OEM A offers two protocols UDP Recommended HTTPS UDP is the recommended protocol because it provides fast and very reliable data transfer In high bandwidth locations it will provide extremely fast transfer In lower bandwidth locations its reliability greatly reduces failed transfers UDP does require that you make some modifications to your Firewall Proxy settings This is detailed in Section 5 of this guide HTTPS is an alternate protocol HTTPS provides good speed and quality but not as high as UDP HTTPS does not require that you make any modifications to your Firewall Proxy settings OEM A Version 1 5 1 automatically detects the available protocol It will first attempt to use UDP and if that is not available it will use HTTPS
6. have to Sign Up Yes Suppliers must register to set up an account on the OEM A system If you previously used another Ford File Based Transfer system your account WILL NOT be migrated to OEM A You must take the appropriate steps to sign up please see the Sign Up process below The Capitol Group Version 8 July 2014 26 Capito G g o E OEM Advantage amp Is there a cost e Yes OEM A is a fee based service You pay an annual fee The amount is based on the number of sites you have and the number of users you require e Overview e Supplier Licenses are divided first by location Each business location must purchase a license e The base location license covers up to 5 users for that location e The cost of the base license is 775 00 annually e The supplier will provide Capitol with an Administrator user for each business location This user will have the ability to add remove suspend the company s users as needed This allows each company to be compliant with both Ford and their own internal security policies regarding control of access e Should a supplier s business location need additional users they can be added in blocks of 5 at an additional cost of 775 00 annually The Supplier administrator can apply for the additional licenses directly on line Once an incremental license payment is completed the administrator will be able to assign the additional users to the account The
7. DPS 8100 Mon Aug 30 15 39 15 EDT 2010 150 6756 Mon Aug 30 15 39 15 EDT 2010 QUIT nE in sey tt Br Br Mon Aug 30 15 39 15 EDT 2010 TCP channel works detecting data transfer a Mon Aug 30 15 39 15 EDT 2010 RUDP 20 32 560 Mon Aug 30 15 39 15 EDT 2010 150 3787 Mon Aug 30 15 39 15 EDT 2010 QUIT Mon Aug 30 15 39 15 EDT 2010 221 Goodbye Mon Aug 30 15 39 15 EDT 2010 UDP data connection succeeded e ose 3 The JAVA Console log will open on the screen 4 Click on Copy and then paste the log into your email to support oem advantage net The Capitol Group Version 8 July 2014 25 apito gla amp OEM Advantage Section 7 Supplier FAQ s about OEM A For your reference the following is a copy of the Supplier FAQ s listed on the web site OEM A Supplier FAQ s What is OEM A OEM A is a File Based Transfer tool that Ford has selected as the tool to be used by Ford and Suppliers who are using File Based Transfer Normally these are Suppliers who are not directly connected to Ford s TeamCenter product data manager Do have to use OEM A No Most directly connected Suppliers will not need to use OEM A However if you work with a Ford program that sends and receives data via File Based Transfer you may need to get it As a rule of thumb if you are not direct connected to Ford s TeamCenter and need to send or receive data from Ford you will need to get OEM A Do
8. M Advantage Please use the following steps to force a re load of the OEM A JAVA Applet 1 Go to Start gt Settings gt Control Panel on your PC and double click on the Java icon This will bring up a Java control panel Under the General tab you will see at the bottom of the page a section that says Temporary Internet Files Click on the button that says view In the Java Cache Viewer you will see a file named FileCatalystApplets jar Click on that file to highlight it and then click on the red X at the top of the Cache Viewer to delete the file Close out of the cache viewer and reboot your computer Start your Web Browser and login to OEM A The Capitol Group Version 8 July 2014 13 capito s h g d OEM Advantage Section 4 Checking Your JAVA Version To check your JAVA version on a Windows System use the following method Go to the Control Panel getting there varies by Windows version Double click the Java icon to open the Java Control Panel Click on the View button Java Control Panel a a m a aM General Update Jav Security Advanced View and manage lava Runtime versions and settings for lava applications and applets Make sure the latest version of JAVA is enabled Java Runtime Environment Settings User System Platform Product 1 7 1 7 0_60 1 6 1 6 0_18 Runtime Paramete
9. P ok Mon Aug 30 15 39 14 EDT 2010 NOOP Mon Aug 30 15 39 15 EDT 2010 200 NOOP ok Mon Aug 30 15 59 15 EDT 2010 NOOP Mon Aug 30 15 39 15 EDT 2010 200 NOOP ok Mon Aug 20 15 39 15 EDT 2010 RUDPS 8100 Mon Aug 30 15 39 15 EDT 2010 150 6756 Mon Aug 30 15 39 15 EDT 2010 QUIT pipe peter ta Bi Sa pr Mon Aug 30 15 39 15 EDT 2010 TCP channel works detecting data transfer a Mon Aug 30 15 39 15 EDT 2010 RUDP 20 32 560 Mon Aug 30 15 39 15 EDT 2010 150 787 Mon Aug 30 15 39 15 EDT 2010 QUIT Mon Aug 30 15 39 15 EDT 2010 221 Goodbye Mon Aug 30 15 39 15 EDT 2010 UDP data connection succeeded e ose 3 The JAVA Console log will open on the screen 4 Click on Copy and then paste the log into your email to support oem advantage net The Capitol Group Version 8 July 2014 22 AS apito G K ap OEM Advantage Viewing the Java Console log via the Control Panel 1 Go to Start gt Settings gt Control Panel to open the Windows Control Panel 2 Double click on the JAVA icon to open the JAVA Control Panel 3 Click on the Advanced Tab n lava Control Panel General Update Jave Sec About View version information about Java Control Panel lt Network Settings Network settings are used when maling Internet connections By default Java wil use the network settings in your web browser Only advanced users should modify these settings Metuewk Sartings
10. THE CAPITOL GROUP OEM A TROUBLESHOOTIN GUIDE Capitol contact information Toll Free Phone 1 888 788 7988 or Email support OEM Advantage net This document and its contents are proprietary and comprise legally protected subject matter belonging to The Capitol Group Inc and it is loaned on the basis of a confidential relationship All use its reproduction and disclosure are strictly controlled and prohibited without the prior written consent of The Capito Group Inc AG apite G o Qa OEM Advantage This document and its contents are proprietary and comprise legally protected subject matter belonging to The Capitol Group Inc and it is loaned on the basis of a confidential relationship All use its reproduction and disclosure are strictly controlled and prohibited without the prior written consent of The Capitol Group Inc Revision History Version 25 Nov 2010 Initial Document Release Version 08 Dec 2010 Updated to include Vista Hidden File Issue Version 27 Mar 2012 Added Encrypt Proxy information Updated J AVA Info Added additional Common Issues Version 31 Aug 2012 Updated for Version 1 4 Release v 1 Version 8 J uly 2014 Updated for Version 1 5 1 Release The OEM A Troubleshooting Guide The purpose of this guide isto provide general troubleshooting information for Users and IT staff About 95 of the problems that Users encounter with OEM A can be solved by using one of the te
11. chniques covered in this guide For those issues that cannot be resolved quickly the guide shows how to send log information to the OEM A Support desk so the issue can be analyzed by an Application Engineer and further troubleshooting can be preformed Should you wish to contact our Support team directly please use the following contact information Email supportGoem advantage net Phone 1 888 788 7988 Additional Email support for FORD USERS Ford FNA cdxhelpGford com Ford FOE gsieuGford com Ford FAP apagsiGford com The Capitol Group Version 8 July 2014 2 eS Capito G g ve Aa E E OEM Advantage Table of Contents Section 1 Quick Functionality Test ccceeeeeeeee eens eeeeeeees 4 Section 2 Troubleshooting Overview ceceeeeeeeeeeeeeeeeeees 5 Section 3 JAVA ISSWCS dict rccsesnne coeeanenteoesestecndvnonteeenetetsestenseeen 10 Section 4 Checking your JAVA VersiONn 0cccceseeeeeeeeeeeeeneees 14 Section 5 Connectivity ISSUCS 0 cece eee ee eee eee eee eee eens 15 Section 6 Sending a JAVA log to the Support Center 20 Section 7 Supplier FAQ s about OEM A ccccceceeeeeeeeeeaees 26 The Capitol Group Version 8 July 2014 3 apito gt of i C ra OEM Advantage Section 1 Quick Functionality Test Issue How can verify that my version of OEM A is working properly Solution Please follow these steps 1 Go to OEM A at
12. el advanced tab under the Mixed code sandboxed versus trusted security verification section make sure Disabled verification recommended radio button is on See example below f W Warn IT SITE ceruncate Goes not maten nosmame i Show site certificate from server even if itis valid 6 Enable show warning if needed i Enable hide warning and run with protections Enable hide warning and don t run untrusted code Disable verification not recommended Perform certificate revocation checks on Publisher s certificate only All certificates in the chain of trust Do not check not recommended Check for certificate revocation using i Certificate Revocation Lists CRLs Online Certificate Status Protocol OCSP i Both CRLs and OCSP Advanced Security Settings Use certificates and keys in browser keystore Enable blacklist revocation check Enable caching password for authentication i F Use SSL 2 0 compatible ClientHello format 7 Use SSL 3 0 if Use TLS 1 0 J Use TLS 1 1 inf Use TLS 1 2 Place Java icon in system tray Java Quick Starter The Capitol Group Version 8 July 2014 11 OEM Advantage IMPORTANT JAVA NOTES Some versions of JAVA from Oracle have known bugs issues that may affect OEM A as well as other applications We recommend only using the latest versions Windows 7 and up allows the use of 32 or 64 bit versions of JAVA OEM A requires the 32 bit v
13. ersion Users also have to be aware of their Java settings especially network proxy settings in particular to where their Java is pointing If it is going out via a proxy configured in those settings it must be a SOCKS compliant Proxy Troubleshooting OEM A version 1 5 1 consists of verifying the latest JAVA version is installed on your local computer and updating your JAVA version and or re starting the JAVA Applet if required If the basic steps below do not correct the issue please follow the directions in Section 6 to send a copy of your JAVA console log to the OEM A Support team An application engineer will then analyze the log and contact you will additional troubleshooting steps OEM A Version 1 5 1 JAVA verification steps 1 Check your JAVA Version using the detailed instructions in Section 4 2 If your JAVA version is not the latest it will need to be updated 3 If you are a supplier update JAVA following the instructions on your JAVA console screen If you are a Ford user simply open a SPOC help desk ticket and your local IT support will update your JAVA version 4 Force the JAVA Applet to re load on your system following the instructions listed at the end of this Section 5 Try OEM A again and verify if it is working correctly 6 If the issues persist please send a JAVA console log to the OEM A support desk See section 6 The Capitol Group Version 8 July 2014 12 apito o gS C NO Ke OE
14. https ford oem advantage net 2 Login to OEM A using your User ID and Password 3 Select the Send File Tab from the main page 4 Send a file to yourself 5 Select the Mailbox Tab from the main page 6 Download the file you just sent to yourself If you are able to send and receive without any errors then you are all set and no further action is needed If you receive a Cannot Connect to Server or Check Firewall error or the JAVA Upload or Download buttons do not display properly or you encounter some other issue please proceed to Section2 Troubleshooting for additional instructions The Capitol Group Version 8 July 2014 4 apito o gS Gy Q OEM Advantage Section 2 Troubleshooting Overview The first step in troubleshooting an issue is to be sure your system meets the minimum requirements for OEM A Version 1 5 1 and to check for a couple of common issues Minimum System Requirements for OEM A Version 1 5 1 OEM A is a Browser based application No client side software needs to be installed However there are some minimum Browser requirements The latest version of JAVA is installed on your system JAVA supports updates to its product via an automated version update process At this publishing the latest version of JAVA is 1 7 0_60 e XP Vista Windows 7 or 8 IE7 and above is recommended and is required if you choose to use the HTTPS protocol instead of UDP Mozilla
15. inal transfer protocol is determined by the Client Firewall setting UDP or FTPS FIPS Port 21 OEM A Servers The Capitol Group Version 8 July 2014 19 Capito G aw o a b OEM Advantage Section 6 Sending a JAVA log to the Support Center Two methods for retrieving a JAVA Console log are detailed in the following pages To retrieve the data needed for troubleshooting please remember to 1 Start OEM A in your browser and login 2 Continue using OEM A until you reach the point that the issue is occurring 3 Copy amp paste the log text as shown in the examples and email it to support oem advantage net The Capitol Group Version 8 July 2014 20 Ke apito G g 0 OEM Advantage Viewing the Java Console log via the System Tray Icon 1 Right click on the JAVA icon in the Windows System Tray 2 Click on the Open Console Option The Capitol Group Version 8 July 2014 21 capitol gt x OEM Advantage Viewing the Java Console log via the System Tray Icon m lava Console bd Mi Buy 20 39 14 FD 2010 PASS ry Mon Aug 30 15 39 14 EDT 2010 230 Login successful Mon Aug 30 15 39 14 EDT 2010 SYST Mon Aug 30 15 39 14 EDT 2010 215 FileCatalyst UNIX Type L6 MOM AUD AU 15139113 EUI ZUIU SEILF 2 7 75 Mon Aug 30 15 39 14 EDT 2010 211 642056 32768 2 1000000 6 128 Mon Aug 30 15 39 14 EDT 2010 NOOP Mon Aug 30 15 39 14 EDT 2010 200 NOO
16. ituations where you may have your office firewall configured for UDP but prefer to just use HTTPS at remote locations No action is required on your part to use the basic HTTPS protocol The Capitol Group Version 8 July 2014 15 CaP G y Q OEM Advantage Network Configuration Information for OEM A Release 1 5 1 Configuring for UDP protocol Notes on pages 18 amp 19 refer to UDP rotocol only For HTTPS skip to page 20 OEM A IP Address Information The OEM A Application uses just two IP addresses These two IP addresses must be accessible from the users Client machine for OEM A to function OEM A Initial Connection Handshake Information The OEM A Application attempts an initial handshake with the Supplier Client using FTPS over TCP Port 21 Implicit protocol only is allowed Explicit cannot be used as the security certification requires there can be no negotiations of security rules between the Host and Client UDP FTPS After the initial FTPS handshake the OEM A application will attempt to make a UDP connection with the Client UDP is the preferred data transfer protocol because of the greatly increased speed using multiple ports control options and full AES Encryption Please see Firewall Configuration for Port information If UDP is not available from the Client side the OEM A Host Server will automatically fall back to the FTPS protocol which also provides a high speed SSL secure transfer
17. lhead device can cause connectivity issues with OEM A for authentication and data transmission e This can potentially cause route and our redundant encryption scenario attempts which would cause authentication and data transmission encryption errors resulting in drops of connectivity attempts e It is recommended that data compression and additional encryption be disabled for IPs related to connectivity to the OEM A environment The Capitol Group Version 8 July 2014 17 eo Q amp w ahs OEM Advantage Network Configuration Information for OEM A Release 1 5 1 Using HTTPS protocol e OEM A Version 1 5 1 automatically detects the available protocol It will first attempt to use UDP and if that is not available it will use HTTPS e So while you must configure your firewall to take advantage of UDP OEM A will automatically work whether you have or not e This will also work well in situations where you may have your office firewall configured for UDP but prefer to just use HTTPS at remote locations e No action is required on your part to use the basic HTTPS protocol The Capitol Group Version 8 July 2014 18 a ito ee Pen Gs OEM Advantage se Network Configuration Information for OEM A Release 1 5 1 Using the UDP protocol Option OEM A IP Addresses 74 200 239 157 Explicit Connections 74 200 239 134 Will be DENIED implicit Connections Will be ACCEPTED Connection Established F
18. ntract o You complete your payment o Your service is then activated The Capitol Group Version 8 July 2014 29 api y JE ay to G XW t OEM Advantage End of Supplier Troubleshooting Guide The Capitol Group Version 8 July 2014 30
19. rs Enabled Lk Loom The Capitol Group Version 8 July 2014 14 re apito G R Pp NY A H OEM Advantage Section 5 Connectivity Issues Network Configuration Information for OEM A Release 1 5 1 Overview This guide is intended to help Supplier IT support personnel understand the basic network mechanics of the OEM A application and make any Firewall changes that are required Please see visual network diagram at the end of this section Notes on Available Protocols At Version 1 5 1 OEM A offers two protocols e UDP Recommended e HTTPS UDP is the recommended protocol because it provides fast and very reliable data transfer In high bandwidth locations it will provide extremely fast transfer In lower bandwidth locations its reliability greatly reduces failed transfers UDP does require that you make some modifications to your Firewall Proxy settings This is detailed in Section 5 of this guide HTTPS is an alternate protocol HTTPS provides good speed and quality but not as high as UDP HTTPS does not require that you make any modifications to your Firewall Proxy settings OEM A Version 1 5 1 automatically detects the available protocol It will first attempt to use UDP and if that is not available it will use HTTPS So while you must configure your firewall to take advantage of UDP OEM A will automatically work whether you have or not This will also work well in s
20. urity tab 3 Click on the Trusted Sites zone to highlight it and then click the Sites button 4 Type in https ford oem advantage net and then click Add 5 Click Close and then close out of the Internet Explorer Session 6 Restart Internet Explorer login to OEM A and download your files and they will now be visible in the destination directory you choose The Capitol Group Version 8 July 2014 8 apito G O Qs OEM Advantage Issue Icons don t appear Application doesn t seem to function correctly Description Some common issues One or more JAVA components do not show on the screen o You may see an image with a red X instead of the image o The Upload or Download buttons do not show up or when you click on them nothing happens o The file selection box does not show up e Even though you have selected a file to download when you click on Download the system asks you to select a file Solution Proceed to Section 3 JAVA Issues Issue Cannot connect errors Description You receive a Cannot Connect to Server or Time out Connecting to Server or Check Firewall error message or pop up window Solution Proceed to Section 5 Connectivity Issues Issue Cannot see a link to Manage my Users Description Under the Admin tab you don t have the option to manage your companies users Solution To be able to add change delete
21. users for your company you have to be appointed as the Administrator for the company To request Administrator status please send a request to support oem advantage net The Capitol Group Version 8 July 2014 9 sapilo p gt gC p G S OEM Advantage Section 3 JAVA Issues Version 1 5 1 of OEM A uses a JAVA Applet This Applet requires the latest version JAVA Since 2013 JAVA supports updates to its product via an automated version update process Always ensure your system is receiving version updates from JAVA At this publishing the latest version of JAVA was 1 7 0_60 In the JAVA Control Panel security tab make sure the Enable JAVA Content in the browser check box is checked and https ford oem advantage net is entered into the Exception Site List See example below Java Control Panel General Update Java Security Advanced V Enable Java content in the browser Security Level i CO Medium Least secure setting All Java applications will be allowed to run after presenting a security prompt Exception Site List Applications launched from the sites listed below will be allowed to run after the appropriate security prompts https ford oem advantage net a a Edit Site List Restore Security Prompts Manage Certificates OK Cancel Apply The Capitol Group Version 8 July 2014 10 OEM Advantage In the JAVA Control Pan

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