BMR Face - Slendertone
Contents
1. gel pads are clean and that they are correctly positioned on the applicator paddles Important If you feel a twitching around the eye or if you feel any discomfort during a session just pause the exercise by briefly pressing the on off button the display will show the pause symbol Then position the applicator slightly lower on your face and resume the session by briefly pressing the on off button again Some people may experience a twitching in their muscles after a session If this happens you should reduce the intensity during your next session However if the problem persists you should stop using the product 10 When you have completed your session switch off the unit remove the applicator from your face and replace the covers marked Face on the gel pads Leave the gel pads on the paddles and store the product safely in its carry box until your next session Important Ensure the control unit is switched off before removing the applicator from your face If you have any questions or are unsure about anything just call Tel 877 518 2323 Email info bmrbeauty com FACE PROGRAMS BMR Face has three programs 1 2 amp 3 Your desired program can be selected by pressing the program button P Fig a until the program icon appears on the display You cannot change a program during a session You must first switch the unit off and then on again to select a new program You should use the product no m2. pads on the applicator paddles before using BMR Face e Always wash your face before use and ensure it is free from moisturizer fake tan and make up Tie back your hair if it s long or use a hair band failure to remove creams oils make up etc from your face will result in the product being less effective and will also shorten the life of the gel pads e Keep your unit in your hands on your lap or stored in a pocket during each session e Nobody under the age of 18 should use this product A WARNINGS Possible adverse reactions e A small number of isolated skin reactions have been reported by people using electrical stimulation devices including skin allergies a prolonged reddening of the skin acne broken blood vessels thread veins a rash and affected fillings toothache e If allergic reactions last for several hours you should stop using the product as this product may not be suitable for you e Users may experience headache and other painful sensations which have been reported during or following the application of electrical stimulation near the eyes and to the head and face e Users may experience transient muscle twitching in the face after a session e Users should not apply stimulation over or in proximity to cancerous lesions e Do not use the BMR Face unit in or near water including a bathtub shower hot tub or swimming pool When applying the gel pads and applicator always remember to e Place the gel pads and
3. the intensity levels or the program 159 H Se 7 I last session GETTING STARTED 1 Plug the charger into a wall outlet Connect the control unit to the bat tery charger Fig a It will take 3 hours to fully charge the battery Your unit is fully charged when all three sections of the battery icon on the dis play are full You must charge the unit for at least 3 hours before using Face for the first time Disconnect the control unit from the charger 2 Remove the gel pads from their pack You will notice that there is a plastic cover on either side of each gel pad One of these covers is a light blue with trash can symbols and the other one is clear with Face marked in white 3 Carefully remove the cover from the side with trash can symbol off one gel pad and place it on the black part of one of the paddles as shown in Fig c Be sure to press the pad firmly against the paddle to ensure good adhesion Repeat with a second gel pad placing it on the other paddle 4 Remove the covers from the other side of the gel pads Fig d Do not throw these covers away as you will need to put them back onto the gel pads at the end of your session Note You should only use BMR gel pads as others may reduce the safety and effectiveness of the product 5 Connect the control unit to the applicator as shown in Fig e The con trol unit and applicator must be properly connected for your BMR Face product to work Note Befo
4. time it is recommended that it be removed from the device and stored in a cool dry clean place Should your rechargeable battery need to be replaced contact the BMR Careline to purchase a new rechargeable battery pack Tel 877 518 2323 Email info bmrbeauty com 13 TROUBLE SHOOTING CHECKLIST If you have problems getting your product to work you should go through the following checklist Have you charged your battery It takes 3 hours to fully charge your battery Is your applicator fully connected to the control unit Push the connector on your applicator fully into the socket on the control unit Are the gel pads completely covering the paddles on the applicator Double check the gel pads on your applicator to ensure that they are fully covering the paddles Before starting a session check that all plastic covers have been removed from both sides of the gel pads Remember to keep the covers marked Face to protect the gel pads between sessions When did you last change your gel pads The gel pads need to be changed periodically Call the Careline or visit www bmrbeauty com to order new gel pads or just ask at the retail outlet in which the product was purchased We recommend that you replace the gel pads at least once a week If the display in Fig a begins flashing on your screen it indicates a contact problem with one of the following The control unit and applicator are not properly connected The gel pads hav
5. use and service the Product will be free from defects in material and workmanship for a period of two 2 years from the date of purchase Warranty Period If you discover a defect covered by this Limited Warranty during the Warranty Period and return the Product to us we will repair or replace the Product at our option using new or remanufactured components There is no warranty or condition of any kind as to any defects discovered after the Warranty Period expires Certain Product failures not covered This Limited Warranty covers defects in manufacture that arise from correct use of the Product per the product manual and instructions It does not cover damage caused by abuse misuse accidents modification or repair by any person other than SDI moisture extreme heat or cold corrosive environments high voltage surges from external sources or an unsuitable power supply This Limited Warranty does not cover normal wear and tear on consumable items e g GelPads etc This Limited Warranty does not apply to any battery provided with the Product or if the Product has an altered or defaced serial number How to obtain service under this Limited Warranty To obtain service under this Limited Warranty please contact SDI s Customer CareLine at 877 518 2323 to obtain return instructions You must submit proof of purchase in the form of a bona fide dated bill of sale receipt or invoice or copy thereof evidencing that your request for s
6. Electronic Equipment can have potentially harmful effects on the environment Incorrect disposal can cause harmful toxins to build up in the air water and soil and can be harmful to human health ANTERTE a Conforms to UL STD 60601 1 Certified to CAN CSA CN US STD C22 2 NO 601 1 ISTED 3124343 CLASSIFIED Rated Outputs Voltage Currents Average over 5 seconds Type 371 Parameter 5000 1KQ 1K50 Output RMSV 0 9V 1 7V 2 6V Output RMSA 1 7mA 1 7mA 1 7mA Output Frequency 70 80Hz 70 80Hz 70 80Hz DC Component Approx OC Oc OC Positive Pulse Width 80 100 us 80 100 us 80 100 us Negative Pulse Width 80 100 us 80 100 us 80 100 us Interphase Interval 100 us 100 us 100 us Max Current 30mA 30mA 30mA 20 21
7. Park West Galway Ireland The unit requires 1 x 3 6 volt NiMH DC battery pack DC is indicated by the symbol The Output Frequency indicates the number of pulses per second transmitted by the unit This is measured in hertz which is indicated by Hz Output RMSA means the maximum output root mean square current for each channel Output RMSV means the maximum output root mean square voltage for each channel A This symbol means Attention consult the accompanying documents This symbol means type BF equipment C This symbol on your unit is to indicate conformity to the requirements of the Medical Device Directive 93 42 EEC 0366 is the number of the notified body VDE 0366 SN stands for serial number Inside the box on the back of the unit is the serial number specific to this unit The letter preceding the number indicates the year of manufacture where N denotes 2008 O denotes 2009 etc At the end of the product lifecycle do not throw this product into the normal household garbage but bring it to a X collection point for the recycling of electronic equipment m Some product materials can be re used if you bring them to a recycling point By re using some parts or raw materials from used products you make an important contribution to the protection of the environment Please contact your local authorities if you need more information about collection points in your area Waste Electrical and
8. applicator ONLY as indicated in this manual e Avoid placing the pads or applicator on the front or sides of the neck over the temples across or through the heart i e one pad on the front of the chest and one on the back or in the genital region Other units are available for other areas of the body details are available at www bmrbeauty com or from your local retailer e Application of electrodes near the thorax may increase the risk of cardiac fibrillation e Avoid any recent scars broken or inflamed skin areas of infection or susceptibility to acne thrombosis or other vascular problems e g varicose veins or any parts of the body where feeling is limited e Avoid areas of injury or restricted movement e g fractures or sprains e Avoid placing the pads directly over metal implants dental implants or metal fillings To reposition pads during a session e Make sure the unit is Paused or Off first Note e No serious adverse effects have been reported however you may wish to consult your doctor before use On very rare occasions first time users of EMS have reported feeling light headed or faint We recommend that you use the product while seated until you become accustomed to the sensation Note e An effective treatment should not cause undue discomfort Contact the careline if e Your unit is not working correctly Do not use it in the meantime e You experience any irritation skin reaction hypersensitivity or othe
9. bmr FACE 877 518 2323 info bmrbeauty com BMR Distribution Inc PO Box 5179 Hoboken NJ 07030 Designed by amp Manufactured for Bio Medical Research Ltd Parkmore Business Park West Galway Ireland Copyright 2012 Bio Medical Research Ltd All Rights Reserved Part No 2401 5506 Rev 1 Date of Issue 1 12 brar FACE Instruction Manual www bmrbeauty com INDICATIONS FOR USE BMR Face is intended for facial stimulation and is indicated for over the counter cosmetic use CONTRAINDICATIONS PRECAUTIONS amp WARNINGS Your BMR product is suitable for use by all healthy adults However some care is needed when using it so always follow the points below and read your user manual carefully before use Some of the points below are gender specific A ContRAINDICATIONS Do not use if e You have an electronic implant e g cardiac pacemaker or defibrillator or suffer from any other heart problem e You suffer from cancer epilepsy or are under medical supervision for cognitive dysfunction e You should not use BMR Face if you have difficulty reading this manual or seeing the informa tion on the display e The unit is in close proximity e g 1m to shortwave or microwave therapy equipment e You are connected to high frequency surgical equipment e Wearing the device necessitates placement over areas at which drugs medicines are administered by injection short term or long term e g horm
10. e not been placed onto the paddles before starting a session The gel pads are not fully covering the paddles on the applicator The covers marked Face have not been removed from the pads The gel pads are worn This display always appears with the left right paddle indicators If the left indicator appears Fig b there is a problem with the left paddle or gel pad The right indicator Fig c indicates a problem with the right paddle or gel pad and if Fig c both indicators appear Fig d there is a problem on both sides Still having trouble Call Fig d Tel 877 518 2323 Email info bmrbeauty com Visit www bmrbeauty com for all our latest innovations 14 Us na BMR FACE IN CONJUNCTION WITH BoTox You should always wait for 24 hours after the administration of Botox before using your BMR Face product Botox reduces stubborn frown lines and brow furrows by chemically reducing muscle activity in the area between the eyes the glabella and just above this Sometimes it is also used to reduce crows feet around the eyes but Botox is rarely used in the mid and lower part of the face so therefore it does not impact the majority of facial muscles The effect of Botox is also temporary i e the muscles gradually recover their movement over several weeks and the level of paralysis of the treated muscles depends on the amount of Botox injected i e t
11. ervice is made within the Warranty Period Except as may otherwise be required by legislation in your State SDI will not be responsible for the cost of returning the Product or for any damage to or loss of the Product while it is in transit to us We recommend that you use a carrier that will track your shipment and ensure the Product s safe delivery SDI cannot accept any returns sent C O D 17 THIS LIMITED WARRANTY IS THE ONLY WARRANTY FOR THE PRODUCT AND THERE ARE NO OTHER EXPRESS WARRANTIES ORAL OR WRITTEN PROVIDED BY SDI ANY IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE WARRANTY PERIOD SET FORTH ABOVE Limitation of Remedies YOUR EXCLUSIVE REMEDY IN LIEU OF ALL INDIRECT INCIDENTAL CONSEQUENTIAL EXEMPLARY SPECIAL OR OTHER DAMAGES OF ANY KIND INCLUDING FOR NEGLIGENCE IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT IF DEFECTIVE UNDER THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY SDI will bear no other expenses SDI reserves the right to refuse to repair or replace the Product if it is returned in an unsanitary condition SDI reserves the right to substitute a product of equal or better quality if an identical product is not available at the time of replacement This Limited Warranty is non transferable Applicability of state law Some states do not allow limitations on the duration of implied warra
12. here may still be some movement of the injected muscles even early on depending on the dose administered Us ns BMR FACE IN CONJUNCTION WITH FACIAL FILLERS You should always wait for 24 hours after the administration of facial fillers e g Restylane Perlane Juvederm before using your BMR Face product Restylane Perlane and Juvederm are facial fillers used to help reduce the signs of ageing They are made from hyaluronic acid a substance naturally occurring in the body Restylane Perlane and Juvederm are various brands of hyaluronic acid designed for injection under the skin They help to fill hollows in the facial skin which result from the ageing process such as lines under the eyes also known as tear trough deformity smile lines and marionette lines It is important that a trained physician delivers the filler to ensure a smooth even appearance The effects of this treatment are temporary and most patients will require treatment every six months 15 CARING For THE GEL PADS Your BMR Face unit contains 12 pairs of gel pads which should allow you to complete a 12 week treatment course We recommend that you replace the gel pads at least once a week e The gel pads are for single person use only e The durability and effectiveness of the gel pads depends entirely on the proper use storage and care on the part of the user certain skin types the number and duration of sessions and the intensity
13. ists please call your local Careline for further assistance Tel 877 518 2323 Email info bmrbeauty com Fig d 12 BATTERY Power REPLACING THE BATTERY Fig a The battery icon on the display will flash when the battery is low and needs to be recharged After a period of time you may find that your battery will only power your control unit for a limited number of sessions requiring you to charge the battery more frequently This is because rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced Should you need to replace the rechargeable battery remove the small rubber plug from the back cover of your unit Fig a unscrew the back cover Fig b and remove it Replace the existing battery pack with a new battery pack Fig b and replace the battery cover You can purchase a new battery pack by contacting the BMR Careline Battery Care A new battery comes in a discharged condition and must be charged before use It will take 3 hours to fully charge the battery Upon initial use or after a prolonged storage period the battery may require two to three charge discharge cycles before achieving maximum capacity To ensure optimum battery performance and best results you should ensure regular usage of the product e g perform 1 session a day 5 days a week A rechargeable battery will eventually lose its charge if unused If the battery is not going to be used for a long
14. nties or the exclusion or limitation of incidental or consequential damages and so the related limitations and exclusions stated above may not apply to you Governing law This Limited Warranty is valid in the United States Canada and Mexico only and is not applicable in other countries If you acquired the Product in the United States the laws of the State of New York will apply to this Limited Warranty THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE 18 TECHNICAL SPECIFICATIONS Caring for your unit If your unit is damaged you should not use it but should return it to BMR or your local distributor for replacement or repair Repairs service and modifications may not be carried out by anyone other than qualified service personnel authorized by BMR Access to the interior of the unit is not required for maintenance purposes Important Under no circumstance should anything other than the correct type of batteries rechargeable batteries 3 6V NiMH be used with your unit These can be purchased from the BMR Careline Disposing of the gel pads and batteries Used gel pads and batteries must never be disposed of in a fire but in accordance with your state s laws governing the disposal of such items Notes The signal gradually increases to a peak intensity level at the start of the contraction_phase i e ramp up and gradually decreases to nothing at the s
15. one treatment e Please do not increase the intensity to levels that cause facial muscle contractions PRECAUTIONS Please wait before using BMR Face until e At least 24 hours after the administration of facial Botox or injectable fillers and you should consult your physician first For further information on using BMR Face with these treatments see page 16 Please get your physician s permission before using BMR Face if e You have any serious illness or injury not mentioned in this guide e You have a tendency to bleed internally such as following an injury or fracture e You have recently undergone surgical procedures when stimulation may disrupt the healing process e You take insulin for diabetes e You suffer from facial muscle problems for example Bell s Palsy e If you have had recent medical or cosmetic facial surgery Please read these precautions before using your BMR Face product e The long term effects of using electrical stimulation are unknown e The safety of electrical stimulators for use during pregnancy has not been established e We advise using this product while in a relaxed seated or lying position e Always place the applicator on your face before turning on the control unit e The design of BMR Face assures that no current flows across the head Do not alter the wiring of the applicator in any way or otherwise cause stimulation to be applied across the head e You must always place the adhesive gel
16. ore than five times a week and always leave at least 24 hours between sessions Program Icon Duration Prog 1 a 32 20 minutes Prog 2 w w 10 minutes Prog 3 ma 15 minutes Intensity 0 99 0 99 0 99 Fig a 11 ADDITIONAL UNIT FUNCTIONS Information Button i Press the information button any time during a session to see the highest intensity level you have reached for that session Fig a Pressing the information button twice shows you the total number of sessions you have completed Mute Function X If you want to turn off the sound effects of your controller press and hold the program button for two seconds Fig b The mute function Fig b remains active indefinitely unless manually changed Deactivate the J mute function by pressing the program button for two seconds again Key lock Function o r When you find a comfortable intensity level press and hold the information button for two seconds to lock that intensity Fig c This function only remains active during the session in which it is activated If you wish to increase the intensity further during a session deactivate fig c the key lock function by again pressing the information button for two seconds Error Messages In the unlikely event of your unit developing a problem the display shown in Fig d will flash If this occurs you should switch the unit off and then switch it back on again It should now operate properly If the problem pers
17. r adverse reaction You should however note that some reddening of the skin can appear under the paddles during and for a short time after a session Important e Keep your unit out of the reach of children e The paddles and gel pads must not be connected to other objects e Do not use your unit at the same time as any other device which transfers an electrical current into the body e g another stimulator e Cease using your unit if you are feeling light headed or faint Consult your doctor if this happens e Do not touch the gel pads or paddles while the unit is delivering stimulation Always pause before moving the applicator e Do not use while driving operating machinery or cycling e For first time users electrical stimulation can be an unusual sensation We recommend that you begin with low stimulation intensities to familiarize yourself with the sensation before progressing to higher stimulation intensities e For hygiene reasons the gel pads should be used by only one person Do not share your gel pads with anyone else e Do not over exert yourself when using electrical stimulation Any session should be at a level comfortable for you Please follow our recommendations for using the product e BMR will not accept responsibility if the guidelines and instructions supplied with this unit are not followed e Although compliant with applicable EMC requirements this device may still interfere with more sensitive equipment plea
18. re turning on your Face unit make sure the gel pads completely cover the black paddle contacts 6 With the paddles facing forwards bring the applicator from behind your head and below your ears until the gel pads sit on your face When correctly positioned the paddles should lie directly below your cheek bones about one finger s width in front of each ear Fig f Use a mirror to help you position the applicator correctly Note Only position the paddles as shown in Fig f Avoid placing them directly onto the cheekbones as this can lead to an uncomfortable sensation Fig c 10 The paddles should always be positioned in a line between the middle of Fig g your ear and your nose Fig g Do not try to place the paddles on the temples or across the throat 7 Press and hold the on off button cl Fig h for two seconds to switch your unit on waGa den 8 Choose your desired program by pressing the program button P That program is automatically selected every time you switch your unit on until you decide to change it 9 Increasing the intensity Using the intensity buttons increase the intensity to a level that is comfortable for you Fig i The intensity goes from 0 99 If you increase the intensity to a level where you can see small facial muscle contractions please reduce the intensity one step at a time until this stops Note If you find the signal is uncomfortable check that the
19. se move away or switch off N B If you are in any doubt about using BMR products for any reason please consult your doctor before use WHERE NEVER TO PLACE THE PADS WELCOME Congratulations on purchasing BMR Face BMR Face is a lightweight applicator which delivers gentle stimulation to the face Our innova tive technology enhances the natural beauty of the face With over 40 years experience in the industry BMR is proud to offer you this unique discreet and easy to use product A Face product that really delivers results To get the most from your new Face unit we recommend that you use it for no more than 20 minutes a day 5 times a week You should always use Face at an intensity you find comfortable and you must leave 24 hours between sessions Do not exceed the recommended usage After this 12 week period you should of course keep using BMR Face in order to maintain the improvement We recommend a maintenance program of at least twice a week to sustain optimum results Use BMR Face as part of a normal healthy lifestyle for noticeable results Please read the manual fully before using this product If you need further information visit our website at www bmrbeauty com WHAT DOES IT FEEL LIKE When you turn your Face unit on you will feel a light tingling sensation in key areas of your face You may find these sensations unusual at first but with use you should find the sensation becomes quite comfortable Wua
20. t s In THE Box 1 Face Control Unit The unit generates signals which are sent via the pads to stimulate your face The unit is rechargeable and takes 3 hours tocharge fully 2 Face Applicator The applicator band is placed around your neck to hold the conductive pad dles in their correct position on your face 3 Gel Pads x 24 12 pairs One pair of pads must be placed on the applicator paddles before use as they conduct the signal from the applicator to your face 4 Battery Charger Plug the charger into a wall outlet and then connect it to your Face unit to charge its battery A full charge takes approximately 3 hours Please ensure you only use the charger supplied by BMR 5 Carry Box This sturdy magnetically sealed box protects your BMR Face between sessions and can also be used at weekends so you can take your Face product with you where ever you go 6 Instruction Literature This consists of a detailed guide for using your BMR Face and an additional quick start guide to help get you started If you require any assistance setting up your unit or have any other questions please call your local Careline number or send us an email Tel 877 518 2323 Email info bmrbeauty com Unit CONTROLS 1 On Off Button Q Press and hold this button for 2 seconds to turn your unit on or off You may also pause the exercise by briefly pressing this button 2 Increase Stimulation Intensity Press and hold these bu
21. tart of the relaxation phase i e ramp down When the N symbol is flashing the stimulus is significantly reduced Accessories You can purchase all accessories at www bmrbeauty com Under no circumstances should anything other than BMR accessories be used with your BMR charger or BMR unit Type 371 Any others may not be compatible with your unit and could degrade the minimum safety levels Set of 24 gel pads Type 724 Battery Pack 3 6V NiMH Battery Charger 2504 5500 Charger complies to EN 60950 Input nominal voltage 100 240V frequency 50 60Hz current 125mA Do not use any other chargers or any other power supplies Adaptor UK Irl 2504 5501 Adaptor US Japan 2504 5502 Adaptor EU 2504 5503 Product Type 371 Intended Use TENS stimulator Waveform Symmetrical bi phasic square waveform when measured into a resistive load Classification Internally powered equipment Class Il charger Type BF applied parts Environmental Specifications Operating Range Temperature 0 35 C 32 95 F Humidity 20 65 RH Storage Range Temperature 0 35 C 32 95 F Humidity 20 85 RH Attention This unit can deliver currents in excess of 2mA cm if used with incorrect gel pads 19 Description of your unit s symbols There are a number of technical markings on your unit These can be explained as follows wal The unit and applicator are manufactured for Bio Medical Research Ltd Parkmore Business
22. ttons to increase the intensity of the signal The right hand buttons on the keypad control the right side of your applicator The left hand buttons control the left side 3 Decrease Stimulation Intensity Press and hold these buttons to decrease the intensity of the signal on either side of your face 4 Program Button P Press this button to select the program you wish to use There are 3 programs which are explained later in this manual page 11 5 Information Button i Press this button to check your program information i e the maximum intensity for your current or last session and the number of sessions you have completed Unit DISPLAY ig Stimulation intensity from the left side of N This symbol indicates poor contact between l the applicator the unit and the applicator between the paddles and the gel pads or between the gel Stimulation intensity f the right side of ug ren pads and your skin see page 14 for details the applicator 4 24 Counts down the remaining time in the Er Shows the battery power remaining current session Also displays error 2 Number of sessions completed messages see page 12 Appears when the exercise has been 4 x Shows the program currently run paused ning 1 3 Indicates that the sound is off i I This symbol appears during each Da S stimulation phase Ont Key lock is active you cannot accidentally Maximum intensity for the current change
23. used e You should ensure your skin is clean and free of oils creams and other lotions before use e Ensure your hands are clean before handling the gel pads You should avoid touching the skin side of the gel pads with your fingers as much as possible when applying or removing them from the applicator as this can transfer oils and skin particles to the adhesive surface e After use replace the covers marked Face on the gel pads and store your product in the carry box until the next use e The gel pads will need to be replaced periodically as the surface picks up skin debris and becomes dry over time CARING FOR YOUR UNIT AND APPLICATOR e Your unit and applicator should not be allowed to get wet or be left in excessive sunlight It may be cleaned regularly using a soft cloth lightly dampened in soapy water Do not allow the interior of your unit to become wet Do not use detergents alcohol spray aerosols or strong solvents on your unit 16 PRODUCT WARRANTY Dear Customer Thank you for purchasing your BMR product Product To be covered by this Limited Warranty the Product must have been purchased directly from SDI or its authorised retailers in the United States Canada or Mexico This Limited Warranty extends only to the original purchaser and cannot be transferred to anyone Please read this carefully before using the Product Our Limited Warranty to you SDI warrants to you the original purchaser that under normal
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