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SoundPoint IP 200W User Guide

1. Select this option to utilize the router s SIP aware capabilities when Configuration 3 the SIP phone has a public IP address or is located behind a SIP aware router E 2 Select this option to utilize the router s SIP aware capabilities when Configuration 4 j the SIP phone is located behind a SIP aware router Manually configure STUN and RPORT settings STUN Mode Allows you to enable the SoundPoint IP 200W to communicate through your router STUN is used to detect whether NAT is being used by your router and ensures that the SoundPoint IP 200W can determine which IP address has been allocated to the SoundPoint IP 200W by the router This infor mation is forwarded to the Internet Telephony Service Provider STUN keep alive Specifies the interval for sending out packets to maintain the connection between the gateway and the IP network RPORT Mode Enables RPORT mode SIP Port Specifies the SIP port used for RPORT DHCP This option allows you to configure DHCP TFTP Boot Server settings There are three selections to choose from Seiection seen Option 66 Obtain boot server location through DHCP option 66 Custom Obtain boot server location through DHCP custom Boot Server option Static Obtain boot server from static entry Custom Opt 66 Obtain boot server from DHCP Custom op tion then DHCP option 66 then static entry Boot Server Option Specifies which DHCP
2. Information Services To view on screen information services Developer s Guide available at 1 In the main menu choose Info www polycom com services and then press the OK key 2 Choose Open info portal and a list of all available services is displayed 3 Choose the service you want to view and then press the OK key When using the information services you may press c to return to the previous page To return to the main menu press and hold a a To navigate through the content of an on 3 screen information service you typically have the following options but they may vary depending on the on screen information services provider opi Tree I Takes you back to the list of available on screen information services Skip Takes you to the first page in a series of related pages Next Takes you to the next page in a series of related pages Previous Takes you to the previous page in a series of related pages Provides you with a number of choices that are dependent on the on screen information service you are viewing To view the most recently updated on screen information services 1 In the main menu choose Info Services and then press the OK key Information Push is disabled 2 Choose Show push press the OK with the default setting key and the most recently updated service is displayed 42 Some information services may provide input fields Input fields are similar to t
3. POLYCOM User Guide SoundPoint IP 200W MOOZ dl julodpunos a m T e O m August 2007 Introduction 0200000000000000000000000000000000000000000000000 1 Parts List 090000000000000000000000000000000000000000000000000 1 SoundPoint IP 200W Installation 2 Connecting the Gateway eren tene ta nba kan hell hrac 2 Connecting Gateway POWL uses rotat siel uni 2 Installing and Charging the Batteries 3 Registering Handsets with the Gateway 4 Features 20 ccccccccccccccccccccccccccccccccccccccccccccccccs D SoundPoint IP 200W Festufes ineoidio cernit etra mena nre 5 Eum Uik CERDO 6 Key Descriptions 20000000000000000000000000000000000000000 6 Getting Started 2000000000000000000000000000000000000000000 7 lde Mode PEU 7 Using the Dial NE 7 Configuring the SoundPoint IP 200W 9 Configuring the SoundPoint IP 200W sssss 9 Changing thie PIN Code 2 acceso ccnicces cote ies seeera vere reetecnconceds 10 Configuring On screen Information Services 10 Specifying Handset Language sess 11 Specifying a Country Selection ssssss 11 Selecting Call Groups T 12 Updating the s 12 Time Zone aS NS o oda a uda on zada lank fa 12 Emergency Line Settings cesses 13 r 1
4. Updating gateway handset Updating handset When a step has been completed successfully a green check mark appears after the message 39 When the entire update has been successfully completed the display reads Upgraded to version number gt While the update is in progress you cannot make calls on the SoundPoint IP 200W If you have more than one handset registered with the gateway all handsets will be updated when you press the OK key but not necessarily at the same time It is recommended that you do not reset the gateway during the To check for firmware updates firmware update process 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Firmware Handset settings update 3 Use the arrow keys to navigate to the Language Advanced tab Access code 4 Choose a firmware version from Firmware update the list All previous versions are displayed as well as the newest version Press the OK key and then press the Yes soft key when prompted to update the system Restore settings To revert to an older firmware version Firmware upd C See To check for firmware updates above To restore configuration settings to Searching for update default settings e Reset the gateway 40 Call Log Menu T The call log stores up to 30 of your incoming outbound and missed calls There is an icon to denote
5. geeierelr ije p E 54 Exhibit J Customer Information eee 56 CE Mark R and TTE Directive eene 58 Safety sro Hm 59 Thank you for choosing the SoundPoint Be sure to verify with your system ad IP 200W an easy to use Voice over IP ministrator that your network is prepared telephone with wide roaming range for configuring your SoundPoint IP 200W compared to single access point WiFi phone and long battery life As well be sure to read the Parts List and The SoundPoint IP 200W is a DECT the Safety Notices section in this guide Digital Enhanced Cordless Telephone before you set up and use the SoundPoint with everything you need to place high IP 200W phone quality wireless calls over an IP network with the touch of a few buttons The following items are included in your SoundPoint IP 200W package Check this list before installation to ensure that you have received each item If you are miss ing any items please contact your system administrator Charging Cradle Power Adapter for Gateway Telephone Cable Ethernet Cable Power Adapter for Charging Cradle Rechargeable AA Batteries Belt Clip f 1 6 t mom Gateway with LAN and Belt Clip Telephone Line Interface Quick Start Guide Attachment SoundPoint IP 200W Installation This section provides basic installa tion instructions and information
6. operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service Also you will be advised of your right to file a complaint with the FCC if you believe it necessary The REN is used to determine the quantity call Typically the sum of RENs should of devices that may be connected to the not exceed five 5 0 To be certain of the telephone line Excessive RENs on the number of devices that may be connected telephone line may result in the devices to a line as determined by the total RENs not ringing in response to an incoming contact the local telephone company Automatic Dialing WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for the call Telephone Company Connector AFCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network Canadian Telephone Company Requirements NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equ
7. you may configure your Audio Telephony VoIP Informa tion push Internet and System settings Audio Settings You may specify a ringer melody for each type of call that you receive so that you may easily distinguish between incoming Internet analog and internal calls To change Ringer Melody 1 In the main menu choose Settings and then press the OK key 2 Choose Audio settings press the OK key and then choose Ringer Melody Press the OK key 26 Handset 1 Handset 2 Audio settings F Ringer melody Ringer volume Message tone Keypad sound Advisory tones 3 Choose the type of call for which you want to specify a ringer melody and then press the OK key 4 Select a ringer melody by using the navigation keys to scroll up and down through the list You can preview a Ringer melody by pressing the Play soft key To stop press the Stop soft key Press the OK key and then press To change Ringer Volume 1 In the main menu choose Settings and then press the OK key 2 Choose Audio settings press the OK key and then choose Ringer volume Press the OK key 3 Use the navigation keys to adjust the volume and then press the OK key You may specify a tone to alert you to messages To change the Message tone 1 In the main menu choose Settings and then press the OK key 2 Choose Audio settings press the OK key and then choose Message tone Press the OK key 3
8. Choose a tone from the list and then press the OK key Select Silent if you do not want a message tone To preview a message tone Press the Play soft key and use the arrow keys to scroll through all the melodies To stop press the Stop soft key 27 You may specify a sound that you will hear when you press a key on the handset To change dial pad sound 1 In the main menu choose Settings Keypad sound Milh and then press the OK key S Silent 2 Choose Audio settings and then Ditter o choose Keypad sound Doomp 3 Choose a sound from the list and Dimp 9 then press the OK key Choose Pip o disabled if you do not want a dial an Oe m ril pad sound The SoundPoint IP 200W utilizes advisory tones alert you to the following events Battery alert Batteries need to be recharged or replaced The Handset is out of range of the gateway Using the dial pad you have saved or deleted an entry or made a selection By default all advisory tones are activated To turn advisory tones on or off p Advisory tones 7 1 In the main menu choose Settings Battery alert and then press the OK key 2 Choose Audio Settings and then Range tone J press the OK key Confirmation 4 3 Advisory tones press the OK key and then select the type of tone you want to disable or enable by pressing the OK key Press c Hex ES You may activate silent mode to disable all ringer melodies and confirmatio
9. Polycom Inc could void the user s authority to operate the equipment Canadian Department of Communications Notice This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme N M B 003 du Canada US Telephone Company Requirements This equipment complies with part 68 of the FCC Rules Please refer to the labeling on equipment for the following information gt Registration Number gt Ringer Equivalence gt Grantee s Name Notes gt This registered equipment may not be used with party lines or coin lines gt If trouble is experienced the customer shall disconnect the registered equipment from the telephone line to gt Model Number gt Serial Number and or Date of Manufacture gt Country of Origin If requested this information must be provided to the telephone company determine if the registered equipment is malfunctioning and that if the registered equipment is malfunctioning the use of such equipment shall be discontinued until the problem has been corrected gt If m the unlikely event that this equipment causes harm to the network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical the telephone company will notify you as soon as possible gt The telephone company may make changes to its facilities equipment
10. down choose Speed dial and then press the OK key 4 Select an available field on the speed dial 5 6 list and then press the Add soft key To replace an existing entry select a speed dial entry to replace and then press the Replace soft key Press c to return to contacts To add a call log number to the contact 45 directory 1 In Idle mode press the Call log soft key and then choose a number to add to contacts Press the Options soft key choose Add as contact and then press the OK key Press the Edit soft key to enter the name of the contact and then press the OK key If Caller ID is used the name is entered automatically Press the Save soft key and then the Yes soft key when prompted to save To add a call log number to an existing contact 1 In Idle mode press the Call log soft key and then choose a number to append to an existing contact Press the Options soft key choose Append to contact and then press the OK key Choose a contact to add the call log number and then press the Append soft key Press the Save soft key and then the Yes soft key when prompted to save Using Groups You can organize your contacts into appropriate groups to gain an easier overview of all your contacts and you can specify a different ringer melody for each group When you create a group a new tab named after the group is automatically added to the Contacts menu The tab co
11. each type of call 4l Incoming calls To view the call log In Idle mode press the Call log soft key OR Choose Call log from the main menu and then press the OK key By default the Call log will display A calls Use the left and right navigation keys to scroll between the different call lists Incoming Outbound Missed and All calls If the caller s name and number are stored in Contacts the caller s name is displayed If you have missed several 4 D Smith John Call log m calls from the same caller all of the missed calls from that caller are stored as a single entry To view the details of a call select a call by using the up and down navigation keys and then press the OK key When you select a number in the call log and press the Options soft key you have the following options Add as contact Allows you to add the selected number as a contact Allows you to add the selected number to an already exist Append as contact f Ing contact Edit for cat Allows you to edit the number before calling Deletes the selected number from the call log Delete list Deletes all numbers in the call log list Info Services Menu da On screen information services enable you to view information such as the latest news and the local weather report on your SoundPoint IP 200W Info Services are not available with the default setting For more information refer to SoundPoint IP 200W
12. key choose Call on landline and press the OK key Placing an Analog Call Using Speed Dial 1 On the dial pad enter the speed 2 Press the Options soft key choose dial number associated with the Call on landline and then press desired contact the OK key For example if the desired contact is number four on the speed dial list press 22 Using the Task Menus Intercom Menu 2 The Intercom Menu allows you to view and manage all handsets which are registered with your SoundPoint IP 200W gateway You may register up to eight handsets with the same gateway and you may have up to eight different VoIP accounts provided they are from the same Internet Telephony Service Provider Registering Additional Handsets with the Gateway If you have more than one handset you may place intercom calls and transfer calls to other handsets You may answer incoming calls on any of the registered handsets To register a handset with the gateway l Press the Reset button on the rear of the gateway to enable registration mode Place the handset in the charger The left status indicator in the up per left corner of the display will turn yellow indicating that you have successfully registered the handset OR Press the Reset button on the rear of the gateway to enable registration mode In the main menu choose Settings and then press the OK key Choose System settings press the OK
13. more information see System format and the daylight saving settings are Settings on page 36 of this User Guide correct Emergency Line Settings The default setting of emergency For more information on emergency calls is VoIP IP call However it is calls see Placing an Emergency recommended that you verify the way in Call on page 17 of this User Guide which emergency calls are routed on your SoundPoint IP 200W To change emergency line settings 1 In the main menu choose Settings and then press the OK key SS Landline 2 Chi Telephony settings the OK oose Telephony settings press the Auer O key and then choose Emergency line Press the OK key 3 Choose a VoIP account or Landline 4 To save the changes press the Reset button on the back of the gateway or reset the 2 1 gateway from the System Settings menu You must verify that your Internet Telephony Service Provider provides a service whereby you can place calls to your local emergency call center with your caller ID displayed If not you will need an analog telephone line to place emergency calls For more information on analog lines see Placing Calls Over an Analog Telephone Line on page 20 of this User Guide 13 Task Menus There are seven different task menus available These menus allow you to con figure your phone change your settings For more information see Using the SoundPoint IP 200W on page 15 of this User Guide or perfor
14. on the handset To specify handset language 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and enter the password The default password is 456 3 Choose Language and then press the OK key 4 Scroll up or down to the desired language and then press the OK key Specifying a Country Selection Setting the country selection ensures that you may place and receive analog tele phone calls and receive caller ID infor mation on your SoundPoint IP 200W if supported by your telephony provider To specify country 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Country selection Press the OK key 3 Select your country and then press the OK key 11 English o Dansk o All o pup The available languages are English French Danish Portuguese Italian Spanish German Dutch and Finnish Country selection settings for the SoundPoint IP 200W are not available in North America Handset language and Country settings are independent of each other When using your SoundPoint IP 200W in another country it is recommended that you change your country settings only if you need to place analog telephone calls Selecting Call Groups If you have more than one handset you must specify from which account or accounts you want each handset to receive calls To
15. practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make chang es in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service If trouble is experienced with this equip ment please contact Company Name Polycom Inc TEL 1 800 POLYCOM FAX 1 925 924 6100 If the trouble is causing harm to the telephone network the telephone company may request that you disconnect the equip ment until the problem is resolved This equipment uses the following USOC jacks RJ11C It is recommended that the customer in stall an AC surge arrester in the AC outlet to which this device is connected This is to avoid damaging the equipment caused by local lightening strikes and other elec trical surges 56 Connection to party line service is subject to state tariffs Contact the state public utility commission public service com mission or corporate commission for information IMPORTANT The antenna used for this transmitter must be installed to provide a separation distance of at least 20 centime ters from all persons and must not be co located or operating in conjunction wi
16. press the OK key and then use the navigation keys to increase or decrease the display contrast To restore the default contrast settings 1 In the main menu choose Settings and then press the OK key 38 2 Choose System settings press the OK key and then choose Handset settings Press the OK key 3 Choose Display Contrast press the OK key and then press the Restore soft key OR Inthe main menu press 555 and then press the Yes soft key when prompted to restore the contrast Firmware Updates When new firmware is available an alert will appear on the display which reads New firmware available To update firmware 1 Press the OK key The Firmware update menu appears 2 Press the View soft key The version number of the software will be displayed as well as the date and time of its release If you do not wish to update the firmware at this time press E to exit the menu Firmware can be updated at a later time see To check for firmware updates on the next page of this User Guide If you wish to continue updating the firmware continue to the next step 3 Choose the update listed on the Simple tab press the OK key and then press the Yes soft key when prompted to update the system The update time varies depending on the size of the update and the speed of your Internet connection During the update process the following steps are listed in the display Getting gateway
17. 1 In the main menu choose Set tings and then press the OK key 2 Choose System settings press the OK key enter the PIN code and then choose Handset set tings Press the OK key 3 Choose Handset name enter a name for the handset and then press the OK key 4 Press the Yes soft key when prompted to save Placing Internal Calls You may transfer calls and place inter nal calls to other handsets registered to the same gateway To call another handset 1 In the main menu choose Inter com press the OK key and then choose the handset you want to call Press the OK key 25 Handset name Register handset Deregister handset Handsets Display contrast AU Handsets Handset 1 Handset 2 Erase e Options To call all handsets 1 In the main menu choose Set tings and then press the OK key 2 Choose Intercom press the OK key and then choose All hand sets Press the OK key The call is received by the first handset to answer the call To transfer a call to another handset 1 During a call press the Options soft key choose Hold call and then press the OK key 2 Press the Options soft key choose Intercom and then press the OK key 3 Choose the handset to which you want to transfer the call and then press the OK key 4 Press c either after the other handset answers the call or before the other handset answers the call Settings Menu P i In the Settings menu
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19. 1s subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including in terference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residen tial installation This equipment gener ates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instructions may cause harmful interference to radio communica tions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interfer ence by one or more of the following measures gt Reorient or relocate the receiving antenna gt Increase the separation between the equipment and receiver gt Connect the equipment into an outlet on a circuit different from that to which the receiver is connected gt Consult the dealer or an experienced radio TV technician for help In accordance with part 15 of the FCC rules the user is cautioned that any changes or modifications not expressly approved by
20. 4 Using the SoundPoint IP 200W 15 ag WR E CPP 15 Endmg a ec et 15 Using the Contact Directory cinereae 16 Using the Cea pbi Mr m 16 Using Redial T 16 Using Speed Dial sis sassasisu as tra nana un 16 Placing an Emergency Calle histo God pereqususi ae bxex an 17 Answering a Gall risque reda pu zan 17 Using Call Display TT 18 Using Call Hold Call Waiting rtis 18 Using Call ForwardiNg MM TN 18 Using EE IECIT 19 a Way Conference Cell uspitaiathe sna ckb usine sette 19 Mu ting e e 19 Adjusting Handset Volum uui octies ane 19 Using the Speakerphone ccccccceecceeeceeeeeeeeeeeeeeeeeeteeees 19 Placing Calls Over an Analog Telephone Line 20 Specifying a Primary Line for Outbound Calls 20 Placing Calls When the Primary Line is an Analog Line 21 Placing Analog Calls When the Primary Line is an IP Line 21 Using the Task Menus 0900000000000000000000000000000000 23 Intercom lt 1 0 16 ren 23 Settings MI silie 26 Call Log MENU m 41 Info Services Menu eeeee ener 42 Contacts Mer iecit eene t trn nit ka RETTERE NA 43 Call Services Menu oooonnnvnvnvnnnnn eene 48 Messages Men e 49 Troubleshooting ccce e eee eee esses s BO Important Safety Instructions 53 Specifications and Warranty Information 54
21. Custom Option number is used IP address IP address of the boot server Boot Server Type String String value 34 Virtual LAN This option allows you to configure Virtual LAN settings There are two selections to choose from Valid values 0 through 4094 Virtual LAN ID Note 0 disables VLAN tagging User Priority Valid values 0 through 7 IP Mode This option allows you to specify between dynamic and static IP Because most networks use dynamic IP or Dynamic Host Configuration Protocol DHCP the default IP setting is dynamic IP This means that your broadband modem or router assigns a new IP address to the SoundPoint IP 200W each time you turn on the phone However if you use static IP on your network the SoundPoint IP 200W must also use static IP To change the IP mode 1 In the Settings menu choose When you have changed the IP mode Network settings and then press to static you must enter information the OK key about IP address Subnet mask DNS 2 Choose IP mode and then press server and Default gateway fields the OK key This information is part of the account information you received from your Internet Telephony Service Provider 3 Select Static and then press the Yes soft key when prompted to save changes 4 Press the Reset button on the rear of the gateway for the changes to take effect On some routers port forwarding must be enabled for the SoundPoint IP 200W to work p
22. ID information Using Call Hold Call Waiting Placing a Call on Hold During a call press the Hold soft key Retrieving a Call from Hold Toresume the call press the Retrieve soft key Call waiting alerts you to an incoming call while you are on another call Answering an Incoming Internal Call Press The current call is auto matically put on hold 2 Press the Options soft key and then choose Swap calls to answer the incom ing call 3 Press c to end the call For more information on internal calls see Placing Internal Calls on page 25 of this User Guide Using Call Forwarding You use call forwarding to specify a number to which your calls are forwarded when you are not able to answer your calls To be able to use call forwarding you will must configure your call forwarding settings For more information on call forwarding see Call Forwarding on page 29 of this User Guide 18 Using Call Transfer Transferring a Call 1 During a call press the Hold soft key followed by the Options soft key Choose Transfer call 2 Press the Options soft key choose Contacts and then press the OK key 3 Choose the contact to which you want to transfer the call and then press the OK key 3 Way Conference Call e Ina call press the Hold soft key Then make a second call press Options and then select Conference Muting a Call Press the Mute soft key To turn the microphone on again press
23. OK key 4 Press the Save soft key and then press the Yes soft key when prompted to save 44 To change a contact s ringer tone 1 In the main menu choose Contacts and then press the OK key Select the desired contact and then press the Options soft key Choose Edit contact scroll down and choose Ringer melody and then press the OK key Select a melody press the OK key and then press to return to the contact Press the Save soft key and then press the Yes soft key when prompted to save To preview a ringer tone Press the Play soft key and use the arrow keys to scroll through all the melodies To stop press the Stop soft key To change the default number for a contact 1 In the main menu choose Contacts press the OK key and then choose a contact Press the Options soft key choose Edit contact and then press the OK key Select a default number and then press the Edit soft key Press the Options soft key choose Default and then press the OK key Press the Yes soft key when prompted to save Press to return to the contact directory press the Save soft key and then press the Yes soft key when prompted to save changes Using Speed Dial To specify a speed dial number for a contact 1 2 3 In the main menu choose Contacts and then press the OK key Choose a contact to add to the speed dial list and then press the Options soft key Scroll
24. Scroll down and choose a number field press the OK key and then enter a number 43 5 Press the Options soft key choose Number type and then press the OK key 6 Choose a number type press the OK key to confirm and then press E to return to the number editor 7 Press the Save soft key and then the Yes soft key when prompted to save To delete a contact 1 In the main menu choose Contacts press the OK key and then choose a contact to delete 2 Press the Options soft key choose Delete contact and then press the Yes soft key when prompted to delete the contact 3 To delete all contacts choose Delete all contacts and then press the Yes soft key when prompted to delete the list When you delete a contact it is automatically deleted from any related groups To find a contact Inthe main menu choose Contacts and then press the OK key Use the navigation keys to scroll through the list To find a contact alphabetically by name Inthe main menu choose Contacts and then press the OK key Enter the first letter of the name of the contact you are looking for The first name starting with that letter is highlighted To edit a contact 1 In the main menu choose Contacts press the OK key and then choose a contact to edit 2 Press the Options soft key choose Edit contact and then choose the field that you want to edit 3 Press the Edit soft key to edit When finished editing press the
25. WAY ANALOG TELEPHONE LINE OPTIONAL If your Internet Telephony Service Provider does not provide a service whereby you can place calls to your local emergency call center with your caller ID displayed you will need an analog telephone line to place emergency calls For more information see Emergency Line Settings on page 13 of this User Guide Specifying a Primary Line for Outbound Calls When connected to an analog line you can specify a primary telephone line which is used for outbound calls when you press To specify the primary line 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings press the OK key and then choose Primary line Press the OK key 3 Select either Landline or VoIP line and then press the OK key 20 When you are placing or receiving calls over an analog line an icon will be displayed which indicates the status of your call Call Status Icon Displayed Outbound Analog Call Incoming Analog Call Current Analog Call Placing Calls when Primary Line is Specified as Analog When an analog line is specified as the primary line the procedure for placing analog calls will in most cases be identical to the procedure listed in Using the SoundPoint IP 200W starting on page 16 of this User Guide However if you wish to place an IP call when your primary line is an analog line DINER use the following procedur
26. age 13 of this User Guide Specifying VoIP Line The VoIP line setting determines which VoIP account is used for outbound VoIP calls To specify a VoIP for outbound calls 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings press the OK key and then choose VoIP line Press the OK key 3 Select the VoIP account you want to use for outbound VoIP calls All nicknames for the VoIP accounts you subscribe to are listed If you only have one account only one nickname is listed VoIP Settings VoIP settings are used to configure your SoundPoint IP 200W Typically you will configure your VoIP settings by using the handset To access the VoIP settings 1 In the main menu choose Settings and then press the OK key 2 Choose VoIP settings press the OK key and then enter your PIN code the default PIN code is 456 Press the OK key The following VoIP settings are displayed Domain Domain name SIP Proxy Typically the same as Domain Specifying Primary Telephone Line See Specifying a Primary Line for Outbound Calls on page 20 of this User Guide The handset PIN code is required for access to the VoIP settings menu For more information on configuring your VoIP settings see Configuring the SoundPoint IP 200W on page 9 of this User Guide Information Push Settings You specify when you want the SoundPoint IP 200W to display on screen information ser
27. ateway may either be placed on a tabletop or mounted on the wall If longer cables are required you may use ordinary cable extensions The handset has an indoor signal range of up to 50 meters 150 feet from the gateway and you must place your handset charger within the signal range Concrete and metal objects might affect the signal range Only use the power supplies included with the product Using an unauthorized power supply will invalidate the product guarantee and may damage the telephone If you have difficulty resistering a handset to the gateway please see To reset the phone on page 24 of this User Guide SoundPoint IP 200W Features Message Indicator Soft Keys Color Display Call Key End Call key Navigation K avigation Keys OK Key Microphone Dial pad Headset jack Connector 2 5mm Speakerphone Volume Up Down Keys Speakerphone Key SoundPoint IP 200W LED Indicators Power Indicator I Net IP Address Obtained Call VolP Call in Registered to Progress VolP Server SoundPoint IP 200W Gateway Indicator LED s are visible only when active Key Descriptions Call key Used for placing calls End Call key Used for ending calls also allows you to exit a menu or turn the handset on or off OK key Allows you to select a menu item or save changes to your settings Navigation key Scrolls up through menu options Navigation key Scrolls down throu
28. ation keys to information press the Options soft choose a symbol and then key choose nsert symbol and then press the OK key press the OK key Locking and Unlocking the Dial pad The dial pad can be locked to prevent inadvertent use To lock the dial pad To unlock the dial pad In Idle mode press D Press D and then press the and then press the Lock soft Unlock soft key key The dial pad unlocks automatically when you answer an incoming call or if you place an emergency call For more information on emergency calls see Placing an Emergency Call on page 17 of this User Guide SoundPoint IP 200W Setup Configuring the SoundPoint IP 200W You can configure your SoundPoint IP 200W using the handset You will need the account information that you received from your Internet Telephony Service Provider to complete the configuration of your SoundPoint IP 200W To configure the SoundPoint IP 200W us ing the handset 1 InIdle mode press the OK key choose Settings and then press the OK key 2 Choose VoIP settings and then press the OK key 3 When prompted for a PIN code enter the default PIN code 456 and then press the OK key To specify the Domain and the SIP proxy 1 Choose Server press the OK key and then choose Domain 2 Press the OK key and then enter the domain name Press the OK key If you have more than one VoIP account you then need to specify account settings for each acco
29. ct a time zone Press the OK key Date and time are automatically synchronized with a time server on the Internet to ensure that the time and date displayed on the SoundPoint IP 200W are always correct For automatic time setting to function properly it is important that you specify the correct daylight saving time settings 37 To enable or disable daylight saving time 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Time and date Press the OK key 3 Choose Daylight saving press the OK key and then select either 1 hour DST or No DST Press the OK key Handset Display Settings To set handset language Language 1 In the main menu choose Settings English and then press the OK key Dansk O 2 Choose System settings press the OK key and then choose Language Al o Press the OK key 3 Select a language and then press the SLA EE e If you accidentally set the handset language to a language foreign to you there is a shortcut to the language menu To access the language settings shortcut In Idle mode press the OK key to enter the main menu and then enter 888 The language settings are displayed To change the display contrast 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Handset settings Press the OK key 3 Choose Display Contrast
30. d Outbound Call Incoming Call Current Call Placing a Call Placing an IP call In Idle mode dial the desired number and then press gt 1 800 765 9266 4 600 765 9266 e ur Your SoundPoint IP 200W telephone can also be used for placing calls over an analog telephone line For more details see Placing Calls Over an Analog Line on page 20 of this User Guide Ending a Call Press c or place the handset in the charger 15 Using the Contact Directory Placing a Call Using the Con tact Directory 1 In Idle mode press the OK key choose Contacts from the main menu and then press the OK key 2 Scroll up or down to the desired contact and then press D Using the Call Log Placing a Call Using the Call Log 1 In Idle mode press Call log or choose Call log from the main menu and then press the OK key 2 Scroll up or down to the desired EE E number and then press I amp Using Redial Options mm Placing a Call Using Redial 1 In Idle mode press the Options Active calls soft key choose Redial and then Landline press the OK key 2 To dial the number press Using Speed Dial You can place up to nine contacts on speed dial For more information see Using Speed Dial on page 45 of this User Guide 16 Placing a Call Using Speed Dial 1 On the dial pad press the speed dial number associated with the desired contact For example if the desired contact is numbe
31. d on and then reset the gateway Verify the router is turned on Turn on the router Verify the SIP server is running Contact your Internet Telephony Provider Verify the IP network connection is operational Contact your system administrator or Service Provider 52 IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment the following safety precautions should always be followed to reduce the risk of fire electric shock and injury to people Read and understand all instructions Follow all warnings and instructions marked on the equipment Installation must be performed in accordance with all national wiring rules The outlet to which this equipment is connected must be installed near the equipment and must always be readily accessible This equipment can be hazardous if immersed in water To avoid the possibility of electrical shock do not use this equipment while you are in the bathtub or shower or when you are wet If you accidentally drop the equipment into water do not retrieve it until you have first unplugged all cords Do not reconnect this equipment until it has dried thoroughly Avoid using this equipment during electrical storms in your immediate area There is a remote risk of electric shock from lightning Urgent calls should be brief Even though protective measures may have been installed to limit electrical surges from entering your home or business absolute
32. do this you use Call Groups 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings press the OK key and then choose Call Groups Enter the PIN code and press the OK key Nicknames for the land line and VoIP accounts are listed 3 Check the account s for which you want the current handset to receive calls and then press the OK key Updating the Firmware When new software is available the dis play reads New firmware available To update the firmware see Firmware Updates on page 39 of this User Guide Time Zone Settings Date and time are automatically synchronized with a time server on the Internet Setting the time zone ensures that the time displayed in the Idle mode Screen is accurate To change the time zone 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then and then enter the PIN code Choose Time and date Press the OK key 3 Choose timezone press the OK key and then select your time zone Press the OK key 12 Answer mode Emergency line Primary line VolP line Call groups Time and date Handset settings Language Access code Firmware update Time zones are listed in Greenwich Mean Time GMT format For a partial list of list of GMT time zones and locations see next page TimeZone tecation SSCS You should also verify that the time For
33. e TME Placing an IP Call Pause e In Idle mode dial the desired num Add as contact ber and then press the Options soft Append to contact key choose Call on VoIP and then PME pem Placing Analog Calls when Primary Line is Specified as IP When an IP line is specified as the primary line you will need to use the Options soft key and menu items to place analog calls Placing an Analog Call In Idle mode dial the desired num ber press the Options soft key and then choose Call on landline Press the OK key 21 Placing an Analog Call Using the Contact Directory 1 In Idle mode press the OK key choose Call log from the main menu and then press the OK key 2 Scroll up or down to the desired number and then press the Options soft key 3 Choose Call on landline and then press the OK key Placing an Analog Call Using the Call Log 1 In Idle mode press Call log or 3 Choose Call on landline and then choose Call log from the main press the OK key menu and then press the OK key 2 Scroll up or down to the desired number and then press the Options soft key and then choose Edit for fall ce landline Call Press the OK key nd Call on VoIP Edit for call Add as contact Append to contact Placing an Analog Call Using Redial 1 In Idle mode press the Options soft key choose Redial and then press the OK key The most recently dialed number is displayed 2 Press the Options soft
34. evice provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The term IC before the certification registration number signifies only that the Industry Canada technical specifications were met Exhibit J Customer Information This equipment complies with Part 68 of the FCC rules Located on the equip ment is a label that contains among other information the FCC registration number and ringer equivalence number REN If requested this information must be pro vided to the telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive REN s on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total REN s contact the local tele phone company to determine the maxi mum REN for the calling area If this equipment SoundPoint IP 200W causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t
35. ext boxes on the Internet and are used for example for Internet search chat or the yellow pages One screen may contain several input fields and you use the arrow keys to navigate the fields To use input fields 1 In the main menu choose Info services and then press the OK key 2 Ifthere is more than one field use the arrow keys to navigate to the preferred field 3 Press OK to activate the field 4 Using the dial pad enter the information and then press the OK key 5 Press the relevant soft key to send the information Contacts Menu gB The Contacts menu allows you to add delete and update contacts in your contact directory and speed dial list The SoundPoint IP 200W does not support network based directory There are two types of You may store up to 170 contacts in your f directories available contact directory and up to nine contacts on your speed dial list Each contact may have up 1 Public directory Shared by to four numbers associated with it all the handsets registered to the same gateway 2 Private directory Specific to an individual handset Contact entries are shared between all handsets registered with the gateway To add a contact 1 In the main menu choose Contacts and then press the OK key 2 Press the Options soft key choose Add contact and then press the OK key 3 Press the Edit soft key to enter the name of the contact and then press the OK key 4
36. f 1700 mAh 1 2V are included with this phone Replacement batteries are available from Polycom For more information contact your reseller POLYCOM IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE USE OF INCORRECT BATTERIES CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Charging the Batteries 1 Connect the charging cradle adapter to the DC jack on the back of the charging cradle then plug the adapter into an active power outlet 2 To charge the batteries place the handset in the charging cradle Batteries must be fully charged before first use Charging of batteries may take up to 10 hours Registering Handsets with the Gateway To register a handset with the gateway press the reset button on the back of the gateway and then place the handset s JN Reset DC9 20V in the charging cradle You may register up to eight hand sets with the same gateway and you may have up to eight different VoIP accounts provided they belong to the same Internet Telephony Service Provider Reset Button For more information on registering additional handsets see Intercom Menu on page 23 of this User Guide After registration of the first handset there is a five minute period during which you can register any additional handsets If the five minute period has expired press the Reset button to start a new registration period The g
37. for obtaining the best performance with the SoundPoint IP 200W phone In order to take full advantage of the fea tures of the SoundPoint IP 200W you need to have the following in place P Network connection nternet Telephony Service Provider subscription to place IP calls Analog telephone subscription to place ordinary phone calls optional Connecting the Gateway First connect the network cable to the LAN port on the gateway Next plug the network cable into your data network port as shown on right LAN Port Telephone Line Optional Optional To prepare the gateway for analog telephony connect the telephone cable to the Line port on the Date Network gateway and then to a telephone wall Port outlet as shown on right Connecting Gateway Power Connect the gateway power adapter to the DC 9 20V input jack on Power DC 9 20V Input Jack the gateway and then connect the Outlet adapter to an active power outlet as shown on right Gateway power Adapter Installing the Batteries 1 Push in and down on the back of the handset to release the battery cover 2 Insert the rechargeable AA batteries into the handset then slide the battery cover shut Use only approved Nickel Metal Hydride Ni MH rechargeable batteries Never use any other batteries or conventional alkaline batteries Two standard AA size Ni MH rechargeable batteries o
38. gate way you need to deregister the handset from its current gateway before you may register it with a new gateway To deregister a handset with the gateway 1 In the main menu choose Set tings and then press the OK key 2 Choose System settings press the OK key enter the PIN code and then choose Handset settings Press the OK key 3 Choose Deregister handset press the OK key and then press the Yes soft key when prompted to deregister the handset Viewing All Handsets Regis tered with the Gateway 1 In the main menu choose Set tings and then press the OK key 2 Choose System settings press the OK key enter the PIN code and then choose Handset settings Press the OK key 3 Choose Handsets and a list of all handsets is displayed 24 Handset set 7 Handset name Register handset Deregister handset Handsets Display contrast Handset name Abc Handset name Handset 3 0 Options Naming Handsets Each handset registered with the gateway is given a default name based on the order in which it was registered For example the handset which is registered with the gateway first is named Handset 1 When the phone is in Idle mode the name of the handset is displayed The default name of each handset can be changed to a unique name A unique name makes each handset easily identifiable when making internal calls To give your handset a unique name
39. gh menu options Navigation key Scrolls left through menu options Navigation key Scrolls right through menu options Soft keys Allow you to select from various context sensitive options Volume keys Allow you adjust audio and ringer volume Speakerphone key Allows you to use the speakerphone General dialing and alphanumeric entry including special characters Getting Started Before you begin using the SoundPoint IP 200W it is a good idea to familiarize yourself with the different features Idle Mode When the handset is powered on the display screen defaults to Idle mode Connection Status Indicator Out of gateway range Offline E Ready m Handset Name Call Log Soft Key Allows you direct access to the Call log Call lo ci For more information on configuring time and date see Time and Date Settings on page 36 of this User guide For more information on handset names see Naming Handsets on page 25 System Status To view system status press the volume up key on your handset when the screen is in Idle mode Using the Dial Pad When using the dial pad to dial a number you may use numeric characters only When using the dial pad to enter other in formation such as adding a new contact you may use alphanumeric characters or symbols Two soft keys will be dis played Erase and Options Handset 1 L A OT22 11 01 07 o available to you a
40. he WAN port on the with the plus and minus ends facing gateway and the LAN port on the correct way Press and hold your modem or router is con nected properly Verify the gateway can retrieve an IP address In Network settings check that the IP mode corresponds to the IP mode of your Internet connection There is no Audio during IP calls Verify the router is not blocking audio Use port forwarding Check your router s user manual to see how to configure port forwarding Analog Calls Cannot be Made Verify the analog line cable is connected Verify the analog line is operational Check with your analog line provider Check that the analog cable between the Line port on the gateway and the telephone wall outlet is connected properly Analog Calls Cannot be Received Verify the country setting is correct Check that you have chosen the country that you are in Open the System settings menu choose Coun try selection and then choose the country that you are in 51 Firmware Upgrade Fails Verify your THTTP or TFTP server is functioning Check server logs to ensure dirlist txt and firmware files are being accessed For more inforamtion contact your system administrator or Service Provider IP calls Cannot be Made Verify the configuration of the SoundPoint IP 200W is complete Check that you have configured your SoundPoint IP 200W properly For more information contact your system admi
41. ipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local 2 Perform such activities in the off peak hours such as early morning or late evening or premises wiring using a compatible modular jack that is Part 68 compliant See the rest of these installation instructions for details telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause 55 to reguest the user to disconnect the eguipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each relevant terminal d
42. key and then choose Handset settings Press the OK key 23 However you may only have four active calls at a time three IP calls and one analog call If you use Call Groups you should only include up to six handsets in a Call Group because only six handsets at a time can re ceive incoming calls For more informa tion on Call Groups see Selecting Call Groups on page 12 of this User Guide Handset set 7 Handset name ster handset Deregister handset Handsets Display contrast 4 Choose Register handset press the OK key and then press the Yes soft key when prompted to register handset If you have difficulty resistering a handset to the gateway please see To reset the phone on the next page of this User Guide To reset the phone 1 From the idle screen press the OK key and then select the Settings menu 2 Enter 4 2 6 8 5 on the keypad A service menu appears 4 Select Handset Select Default EEPROM The phone will reboot and clear its EEPROM Register the handset by placing it in the charging cradle You may be unable to register a handset with the gateway if the gateway is configured to accept only certain handset ID s IPEI For additional information on handset restrictions refer to the Provisioning and Configuration Guide for the SoundPoint IP 200W Deregistering Handsets with the Gateway If the handset you want to register is already registered with another
43. m other tasks Accessing the Main Menu These menus are represented by seven icons which appear in the main menu To access the main menu In Idle mode press the OK key Once you have entered the main menu seven menu icons will be displayed Menu icon Description 10000 Intercom menu Allows you to connect to other handsets linked to the gateway Settings menu Allows you to configure settings for your Sound Point IP 200W Call log menu Allows you to view all placed missed and received calls Info Services menu Not available with the default setting Allows you to view weather traffic and other information via the Internet Contacts menu Stores all of your freguently called contacts Call Services menu Not available with the default setting Allows you to configure your phone s features dependent upon your Internet Telephony Service Provider or IP PBX manufacturer Messages menu Not available with the default setting Allows you to listen to new and saved messages Accessing Individual Menus Contacts Lt ld e You may use the navigation keys to scroll between the seven different menu icons f M For more information on task menus see Using the Task Menus starting on page of 23 this User Guide A 14 Using the SoundPoint IP 200W When you are placing or receiving calls an icon will be displayed which indicates the status of your call Call Status Icon Displaye
44. ministrator or Service Provider When you have set up a voice mail account you can access your voice mail through the SoundPoint IP 200W To view message status In the main menu choose Messages press the OK key and then choose Message status You can now see how many new messages you have and the total number of messages in your voice mailbox To listen to messages 1 In the main menu choose Messages select either Landline or VoIP and then press the OK key Choose Message status and then choose either New or Total Press the Play soft key to listen to Your Service Provider can send notifications such as e mail notifications and billing information to your phone The notification may contain both text and graphics When you receive a message the message indicator is lit up and if enabled you ll hear a message tone 49 Troubleshooting No Display on Handset Verify power is correctly applied to the SoundPoint IP 200W phone e Check that the batteries are inserted with the plus and minus ends facing the correct way Press and hold Handset Does Not Charge Verify the charger is powered Check that the power cord is con nected properly to the charger and that power is turned on Handset Registration Fails Verify handset is in range of the gateway Move the handset closer to the gateway place it in the charger and reset the gateway Verify that the handset access code matches
45. n sounds Silence off o To activate Silent Mode Silence on 1 In the main menu choose Settings and then press the OK key 2 Choose Silence press the OK key and then choose Silent on Press the om x mg OK key 28 Telephony Settings Call Forwarding You use call forwarding to specify a number to which your calls are forwarded when you are not able to answer your calls To be able to use call forwarding you will must configure your call forwarding settings Contact you Internet Telephony Service Provider for more information To enable call forwarding 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings choose Call forward and then press the OK key The following call forward options are now displayed On Busy Forwards the call to a dedicated number when you are talking on the phone On No Answer Forwards the call to a dedicated number when you do not answer the phone Unconditionally Forwards all incoming calls to a dedicated number 3 Choose an option and then choose Activate 4 Type the number to which you want to forward your calls or press the Options soft key choose Contacts and then choose a contact Press the OK key To disable call forwarding 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings choose Call forward and then press the OK key 3 Choose the call forward optio
46. n you want to deactivate and then press the OK key 4 Choose Deactivate and then press the OK key 29 If your Internet Telephony Service Provider does not support call forwarding call forwarding options are disabled Settings um Telephony settings VolP settings Information push Internet settings System settings Voicemail To specify a telephone number for voicemail access 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings choose Voicemail and then press the OK key 3 Choose Landline enter the number and then press the OK key 4 Press the Yes soft key to save Voicemail needs to be supported and activated by either the call server or the service provider You may specify a VoIP voicemail number for each VoIP account selected in Call Groups For more information on Call Groups see Selecting Call Groups on page 12 of this User Guide To specify a VoIP voicemail number 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings choose Voicemail and then press the OK key 3 Choose an account and then choose Voicemail 4 Enter the voicemail number press the OK key and then the Yes soft key to save 5 Choose Subscription and then enter the SIP address of the subscription service Contact your Internet Telephony Service Provider for more information about this feature 6 Pres
47. nistrator or Service Provider Verify the gateway has been reset after you saved the configuration Reset the gateway and allow the gateway 2 minutes to log in at your Internet Telephony Provider Verify the router does not use port forwarding Check that you have configured your router so that it assigns the same IP address to your SoundPoint IP 200W s MAC address when using port forwarding Otherwise incoming traffic is probably not forwarded to your SoundPoint IP 200W For more information check your router s manual Verify the router firmware is updated Check your router s user manual to see how to update the firmware Verify the router does not block Internet telephony Verify the file pathing is correct For more inforamtion contact your system administrator or Service Provider Verify the router does not block Internet telephony Disable STUN Open the Network settings menu choose STUN mode and select Disabled Reset the gateway For more information contact your Internet Telephony Service Provider Use port forwarding The default SIP port is 5060 and the default RTP port is 5004 Ensure that your router assigns the same IP address to your DUAL phone when using port forwarding For more information check your router s manual Verify the gateway is logged in at the Internet Telephony Service Provider Check that all cables are connected properly and check that power is turne
48. ntains all the members of the group To create a group 1 In the main menu choose Contacts and then press the OK key Press the Options soft key scroll down and choose Groups and then press the OK key Press the Options soft key choose Add group and then press the OK key Write a name for the group press the OK key and then press the Yes soft key when prompted to save To edit a group 46 In the main menu choose Contacts and then press the OK key Press the Options soft key choose Groups and then press the OK key Choose a group you to edit press the Options soft key and then choose Edit group Press the OK key Press the OK key after you have finished editing and then press the Yes soft key when prompted to save To add a contact to a group l In the main menu choose Contacts and then press the OK key Choose a contact to add to a group press the Options soft key scroll down and then choose Edit contact Press the OK key Scroll down and choose Groups and then press the OK key Choose the group or groups you wish to add the contact to Press c to return to the contact press the Save soft key and then press the Yes soft key when prompted to save changes When you delete a group the individual entries remain in the common Contacts list To delete a group l 2 In the main menu choose Contacts and then press the OK key Press the O
49. protection from lightning is impossible If you suspect a natural gas leak report it immediately but use a telephone away from the area in question The SoundPoint IP 200W s electrical contacts could generate a tiny spark While unlikely it is possible that this spark could ignite heavy concentrations of gas Never push objects of any kind into the SoundPoint IP 200W through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock Never spill liquid of any kind on the telephone If liquid is spilled contact service personnel To reduce the risk of electric shock do not disassemble SoundPoint IP 200W Opening or removing covers may expose you to hazardous voltages Using incorrectly reassembled equipment can cause electric shock If your telephone equipment does not work properly refer to the section describing how to connect service For technical support contact Polycom Support at hitp esupport polycom com Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface Always use caution when installing or modifying telephone lines SAVE THESE INSTRUCTIONS This device complies with part 15 of the FCC Rules Operation
50. ptions soft key scroll down and choose Groups and then press the OK key Choose a group to delete press the Options soft key and then choose Delete group Press the OK key Press the Yes soft key when prompted to delete the group To remove a contact from a group l 3 In the main menu choose Contacts press the OK key and then choose a contact to remove from a group Press the Options soft key choose Edit contact and then scroll down and select Groups Choose the group from which you wish to 47 remove the contact and then press the OK key Press press the Save soft key and then press the Yes soft key when prompted to save To specify a unique ringer tone for each group 1 In the main menu choose Contacts and then press the OK key Press the Options soft key choose Groups and then press the OK key Choose the preferred group press the Options soft key and then choose Ringer tone Press the OK key Select a tone and then press c to return to the group To preview a ringer tone Press the Play soft key and use the arrow keys to scroll through all the melodies To stop press the Stop soft key Call Services Menu a The Call Services menu is not available with the default setting For more information contact your Service Provider 48 Messages Menu pd To use voice mail you need to subscribe to a voice mail service For more information contact your system ad
51. r does it provide any sort of warranty 1 This equipment shall not be set Above all it provides no assurance up to make automatic calls to the that any item will work correctly Telecom 111 Emergency Service in all respects with another item of Telepermitted equipment of a differ ent make or model nor does it imply that any product is compatible with all of Telecom s network services 2 This equipment may not provide for the effective hand over of a call to another device connected to the same line 3 IMPORTANT NOTICE gt Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use 4 This product conforms to the DECT standard and uses a 128 bit User Authentication Key UAK for unique user security which provides greater than 3 4x10 discrete codes 5 GENERAL WARNING gt The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorse S POLYCOM Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA 2007 Polycom Inc All Rights Reserved Polycom SoundPoint and the Polycom logo design are registered trademarks of Polycom Inc in the U S and various countries All other trademarks are the property of their respective companies 1725
52. r four on the speed dial list press 5 2 Press Placing an Emergency Call Enter the emergency number for your area and then press When Placing an emergency call always press regardless of whether your emergency calls are routed through an IP network or an analog telephone line For more information see Emergency Line Settings on page 13 of this User guide Emergency calls cannot be placed under the following circumstances e Firmware update is in progress Handset batteries are drained Power failure Handset is out of range of the gateway Answering a Call Pick up the handset and then press i The SoundPoint IP 200W can be configured so that a call is answered when the handset is lifted from the charger or when any key is pressed For more details see Auto Answer and Any Key Answer on page 31 of this User Guide 17 Using Call Display If the caller has blocked outbound Caller ID display no contact information will be displayed When you receive an incoming call the SoundPoint IP 200W displays the caller s name and telephone number Caller ID If the caller is in your contact directory For incoming analog calls your the SoundPoint IP 200W will display telephony provider may require that you subscribe to a Caller ID service Contact your telephony provider for more details the caller s information as it appears in the contact directory rather than the caller s default Caller
53. ress the OK key 3 Choose Set time press the OK key and then use the dial pad to enter the correct time Press the OK key If you disable automatic time and date setting you may set the date manually 36 The handset PIN code is required for access to the System settings menu System set Handset settings Language Access code Firmware update To set date manually 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Time and date Press the OK key 3 Choose Set date press the OK key and then use the dial pad to enter the correct date Press the OK key To change date format 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Time and date Press the OK key 3 Choose Date format press the OK key and then select either US format or European format Press the OK key Setting the time zone properly ensures that the time displayed on the Idle mode screen corresponds to the time zone that you are in For automatic time setting to function properly it is important that you have specified the correct time zone To change time zone 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Time and date Press the OK key 3 Choose Time zone press the OK key and then sele
54. roperly If you use port forwarding all incoming traffic is forwarded to an internal IP address that you specify and you must ensure that the router assigns the same IP address to the SoundPoint IP 200W For more information refer to your router user manual 35 System Settings Time and Date Settings By default date and time are automatically synchronized with a time server on the Internet to ensure that the time and date displayed on the SoundPoint IP 200W is always correct However you can disable automatic time setting To disable automatic time setting 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Time and date Press the OK key 3 Choose Auto set time press the OK key and then select Auto set time off Press the OK key 4 Press the Reset button on the rear of the gateway for the changes to take effect To change the time format 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Time and date Press the OK key 3 Choose Time format press the OK key and then select either AM PM or 24 hour Press the OK key If you disable automatic time setting you may set the time manually To set time manually 1 In the main menu choose Settings and then press the OK key 2 Choose System settings press the OK key and then choose Time and date P
55. s the OK key and then the Yes soft key when prompted to save Voicemail Show push 30 Auto Answer Auto answer allows you to answer incoming calls automatically when you pick up the handset from the charger To enable auto answer 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings press the OK key and then choose Answer mode Press the OK key 3 Auto answer press the OK key and then select Enabled Press c Any Key Answer Answer mode 3 Any key answer allows you to answer y Key incoming calls by pressing any key on the dial pad Any key answer Auto answer To enable any key answer 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings press PEN the OK key and then choose Answer mode Press the OK key 3 Choose Any key answer press the OK key and then select Enabled Press c Setting Dial Mode for Analog Calls If your primary telephone line is an analog telephone line you may choose either Pulse or Tone dialing To set Landline dial mode 1 In the main menu choose Settings and then press the OK key 2 Choose Telephony settings press the OK key and then choose Landline dial mode Press the OK key 3 Select either Pulse or Tone press the OK key and then press the Yes soft key when prompted to save 31 Specifying an Emergency Line See Emergency Line Settings on p
56. s well as the tools you will need to properly set up and configure your phone For a description of the information displayed while in Idle mode see below Battery Indicator Indicates power remain ing in handset battery Time and Date Options Soft Key Provides you with call options See Using the SoundPoint IP 200W on page 15 for more information Options For more information on the Call log see Call Log Menu on page 41 The Erase soft key enables you to erase existing text or text that you have just entered The Options soft key provides you with the following two options Input mode and Insert symbol Changing Input Mode Handset name Tp The upper right corner of the display obe shows which text input mode option is dset nome Text Input currently selected see right dset 3 Mode To change the input mode 1 When using the dial pad to enter 2 Choose an input mode and then information press the Options soft press the OK key You may choose key choose Input mode and then among the following options press the OK key Abe First letter in upper case remaining letters in lower case labe o All lower case letters You may toggle between the different options while you are inputting text To toggle between input options OR Press e once to change the Press D twice to enter num case bers Inserting a Symbol 1 When using the dial pad to enter 2 Use the navig
57. st conforme aux conditions essentielles et toute autre modalit pertinente de la Directive 1999 5 CE Dichiarazione di conformit Con la presente Polycom Ltd dichiara che il SoundPoint IP 200W soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999 5 CE Verklaring van overeenstemming Hierbij verklaart Polycom Ltd dat diens SoundPoint IP 200W voldoet aan de basis vereisten en andere relevante voorwaarden van EG richtlijn 1999 5 EG Declara o de Conformidade Atrav s da presente a Polycom Ltd de clara que este SoundPoint IP 200W se en contra em conformidade com os requisitos essenciais e outras disposi es relevantes da Directiva 1999 5 CE Declaraci n de conformidad Por la presente declaraci n Polycom Ltd declara que este SoundPoint IP 200W cumple los requisitos esenciales y otras cl usulas importantes de la directiva 1999 5 CE verensst mmelsef rklaring Polycom Ltd f rklarar h rmed att denna SoundPoint IP 200W verensst mmer med de v sentliga kraven och vriga relevanta stadganden i direktiv 1999 5 EG Installation Instructions Installation must be performed in accor dance with all relevant national wiring rules Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Compliance New Zealand Only ment of the product by Telecom no
58. th any other antenna or transmitter 57 CE Mark R and TTE Directive This SoundPoint IP 200W has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC 73 23 EEC 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Declaration of Conformity Hereby Polycom Ltd declares that this SoundPoint IP 200W is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Konformitetserklzring Hermed erkl rer Polycom Ltd at indest ende SoundPoint IP 200W er i overensstemmelse med de grundl ggende krav og de relevante punkter i direktiv 1999 5 EF Konformit tserkl rung Hiermit erkl rt Polycom Ltd dass der SoundPoint IP 200W die grundlegenden Anforderungen und sonstige ma gebliche Bestimmungen der Richtlinie 1999 5 EG erf llt AfAowon Xopp pooongc Ata TOV TAP VTOG n exvaipeta Polycom Ltd qA vei ti N tapo ca SVOKEV 8poLnoAovnr c SoundPoint IP 200W TANpot TIG Bactik c anrathosis kot VAEG Paocix c npovnoB cEeic tns O nytac 1999 5 EK Vaatimustenmukaisuusvakuutus Polycom Ltd vakuuttaa t ten ett Sound Point IP 200W on direktiivin 1999 5 EC 58 keskeisten vaatimusten ja sen muiden t t koskevien s nn sten mukainen D claration de conformit Par la pr sente Polycom Ltd d clare que ce SoundPoint IP 200W e
59. the Mute off soft key Adjusting Handset Volume During a call press the Volume Up or Volume Down buttons on the side of the phone to adjust the volume The volume setting is automatically saved when you end the call Using the Speakerphone During a call press the Speakerphone button on the side of the phone To deactivate the speakerphone press the Speakerphone button again 19 OR 1 During a call press the Options soft key and then choose Transfer call 2 Enter the number to which you want to transfer the call and then press the OK key Call transfer is for IP calls only Contact your Internet Telephony Service Provider to find out if this service is supported In call um Conference Transfer For optimal sound quality place the handset in a horizontal position rather than a vertical position Placing Calls Over an Analog Telephone Line You may use your SoundPoint IP 200W If your SoundPoint IP 200W is connected to place analog calls provided that the to an analog line you may choose between gateway is connected to a functioning placing calls over an IP network or your analog line Connection to an analog tele analog line as shown below phone line is optional and is not required for your SoundPoint IP 200W to function properly VolP IP NETWORK LAN CONNECTION E d INTERNET TELEPHONE REQUIRED 5 ANALOG TELEPHONE SOUNDPOINT IP 200W GATE
60. the OK key 6 Press the Yes soft key when 3 When prompted for a PIN code prompted to save the PIN code enter the default PIN code 456 and then press the OK key Enter PIH code The handset PIN code and the online configuration password are 5 independent ofeach other Changing the handset PIN code will not affect the online configuration password DENN E Configuring On screen Information Services On screen information services provide in Once you have configured the on screen stant access on your SoundPoint IP 200W information services you may activate the to Internet information such as news and on screen information services features in weather reports the Info Services menu on the handset For more information see Info Services Information Services are not Menu on page 42 of this User Guide available with the default setting To take full advantage of the on screen information services features you need to configure the settings of your on screen information services online For more information refer to SoundPoint IP 200W Information Services Developer s Guide available at www polycom com 10 Before you start using your phone 1t is strongly recommended that you specify handset language country selection time zone and routing of emergency dials to ensure that your SoundPoint IP 200W functions properly Specifying Handset Language The handset language setting determines which language is displayed
61. the registration access code For more information contact your system administrator or Service Provider Verify Handset is not in powersave mode Press any key Verify batteries are operational Recharge the batteries Verify batteries are inserted correctly e Check that the batteries are inserted with the plus and minus ends facing the correct way Gateway may be configured to accept registration from certain handsets via the DECT SUB configuration file settings For more details refer to the Provisioning and Configuration Guide for the SoundPoint IP 200W Gateway Power Indicator is not Lit Verify the gateway is powered Check that the gateway power cord is connected properly and that the adapter is plugged into a power outlet Verify that an Administrator has not reset the gateway for maintenance Verify that your DHCP server is functioning correctly and that your IP address has been manually configured For more information contact your sys tem administrator or Service Provider Display Reads Searching for Gateway Verify gateway is powered Verify handset is in range of the Plug gateway into a power outlet gateway preferably a continuous power Move the handset closer to the outlet gateway Gateway I NET Indicator is not Lit Verify Ethernet cable is connected Verify the modem or router is connected e Check that the Ethernet cable e Check that the batteries are inserted between t
62. unt To specify account settings for each VoIP account 1 Choose Accounts press the OK key select an account and then press the OK key 2 Basedon the account information you received from your Internet Telephony Service Provider scroll to each of the following parameters press the OK key and then key in the relevant information Display name optional Your caller ID VoIP settings Accounts Change PIN code Choose SIP proxy press the OK key and then key in domain name or IP address of the SIP proxy if it is dif ferent from the Domain Nickname Name of the account used in Call Groups and VoIP line settings SIP User name Usually the phone number you received from your service provider Authentication Name Usually the same as User name Password The default password given by your service provider 3 After each entry press the OK 4 Press the Reset button on the rear key and then the Yes soft key when of the gateway when you have en prompted to save changes tered all the necessary information Changing the PIN Code Change the PIN code after your first login to prevent unauthorized access to your VoIP settings To change the PIN code 1 In Idle mode press the OK key 4 Choose Change PIN code and then choose Settings and then press the press the OK key OK key 5 Enter a new three or four digit PIN 2 Choose VoIP settings and then code and then press the OK key press
63. vices Information Push services are not available with the default setting To set auto show on screen information services Information push 1 Inthe main menu choose Settings Never O and then press the OK key 2 Choose orakon Rem then When cradled o press the OK key Always o 3 Select the relevant option and then press the OK key You may choose one of the following options Display name Your caller ID display name nickname eesemew 110101 SIP User name Usually the phone number you received from your Internet Telephony Service Provider Authentication Usually the same as SIP User name Name SIP Password Default password given by your Internet Telephony Service Provider Network Settings Use Network settings to view information The handset PIN code is about your SoundPoint IP 200W s required for access to the Internet connection and to specify Network settings menu whether to use static or dynamic IP mode The following options are available in the Network settings menu NAT Provisioning DHCP Virtual LAN P Mode NAT Provisioning This option allows you to use STUN or RPORT when the SoundPoint IP 200W is behind a NAT Network Address Translation router 33 There are five selections to choose from Configuration 1 Select this option when the SIP phone is located behind a router Configuration 2 melee this option when the SIP phone is located behind a sym metric router

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