S. No. Reference Query Remarks from Bidder
Contents
1. BOM is provided in the Financial forms the SI needs to identify the number of invidual items based upon the solution proposed keeping in mind the defined SLAs Application and Database Servers are having Blade architecture while rest of the servers are Rack mounted Any specific reason for keeping Application and Database servers only as blade servers Can bidder quote for all Blade servers or Rack mounted servers Refer corrigendum Row No 6 Pl clarify whether 10 TB raw capacity or usable capacity Same way the scalability of 48 TB storage is raw or usable and with what capacity of HDDs If usable then with which RAID level 1 W r t providing proof for case studies P 52 Not accepted Technical Evaluation data table S1 1 we would not be able to provide reference letter from Client due to NDA signed with them But to provide a clear proof for having done those projects we would like to provide a self undertaking letter signed by Authorized Signatory or would like to provide a report from Statutory Auditor Request you to accept these mode of proof Refer corrigendum Sr No 30 e There are 1400 existing workstations with very old configuration We would like to know if these workstations can be refreshed with newer configuration or should we have to maintain as is If we have to maintain as is what is EOL period for these machines i e how many years do we need to support these as is configurations The Bidd2. records TOA a Peroni nN How is state employees are related to The employees are not related with treasury department As part of HRMIS the Employees in grade I II and II will be provided user login and passwords to access their personal data through the system treasury department to access HR master data W W Please specify numbers of DDO offices amp Users in each DDO There are approximately 10 000 active users including DDOs in MP The DDOs are spread throughout the State in various departments Is the proposed system Application has all the capabilities to replace the existing System Application If yes then can we use existing Servers at Locations Treasury amp Sub treasury Servers for Directory LDAP authentications at Locations DNS DHCP Volume III Page No 81 Each Location shall have an Additional Domain Controller ADC Please clarify that Work Dept Forest and Pension Offices require ADC where you have single or few users The number of User Switches and WAN Routers to be proposed for locations Please Specify Though the proposed system application would have all the capabilities to replace the existing system application use of existing servers for other purposes would possibly not be feasible since 1 The systems would not replace the existing system in one go on any particular date So it is being assumed that for some period of time both old and new systems would co exi
3. structure to the successful bidder for setting up the DC amp DRC PI clarify if this is not so Deploying both the solution requires different equipments The supplier should be given responsibility of extending help for SWAN Existing WAN integration however the prime responsibility should be of SWAN Existing WAN operator All the required equipments for such integration should be the responsibility of GOMP SWAN operator Existing WAN operator Pl modify the clause accordingly 52 Vol 3 73 2 2 53 Vol 3 75 2 2 2 1 These links could be either one with higher and one with lower capacity with higher capacity link configured as primary link and other as secondary link or they could be equally sized depends on the performance The load balancing of Primary and Secondary link required at CD amp DRC only or at all locations Having load balancing at all the locations will require additional hardware software Also pl clarify whether in case of failure the working link should take all the required load or can function with lower capacity over a period of time if there are not major cost differences both could be equally sized to begin with However in either case they should be load balanced for optimum simultaneous utilization of both These servers will be connected to the core The Load Balancing only at DC and DR site Depends on the performance over a period of time if there are not major cost differenc
4. Directly from DC DR It should be included in the bid Refer Row 45 Corrigendum AGMP to access IFMIS through INTERNET b the connectivity of HOD BCO and DDO through both INTRANET and INTERNET Around 10000 DDOs should have secure login it can either be SSO Radius AAA or RSA Secure ID for dual factor authentication 10000 i e total active users At treasuries sub treasuries Directorares Divisions the SI will be responsible for managing the hardware 3 Please Refer Page no 90 of Vol III of RFP Please specify no of users for Radius AAA SSO 4 Please Specify No of Users for Digital Signature 5 Please provide the detailed scope of work for SI at locations 2 Please Refer Page 22 Of Vol No changes in diagram however all the Please make appropriate changes in the directorates would be covered through Proposed System Figure 4 to depict Intranet DoP DIF DPPFI and DoF a the connectivity of Work Forest Dept and FMIS amp DTA already indicated in diagram 7 Vol 3 55 1 5 1 Sr Vol 3 60 1 5 1 Sr Vol 3 60 1 5 1 Sr Vol 3 71 2 1 Vol 3 72 2 2 4 4 4 6 Is enough space available in the existing RACK or additional RACK would be provided by the customer to install the network devices supplied as per the tender SI will have to comply with the security policies and procedures as developed by the Purchaser Syllabus and Manual for Training plan for the departmental users to be appro
5. Is setting up of Call centre for Grievance Redressal is in scope of current RFP And if femu Centre o o S OE The call centre and helpdesk would be the same function The helpdesk is for technical so then and functional support to users as mentioned in RFP a What services will be provided through The helpdesk will provide the services as the Call Centre described in the scope of work and also listed in the RFP vol III page 2 7 3 2 from Department of Finance of go live date a eee E rate of the Call Centre SLAs in the RFP a E e Will there be any SLA on Call Centre The overall service SLAs defined in the RFP services and if yes then where is the should be met conditions mentioned f Can bidder optimize on the The overall service SLAs defined in the RFP requirement of Call Centre as per their should be met understanding of the RFP g How the technical evaluation will be Please refer SLAs As long as SLAs are met done if number of Call centre seats timings there would be no difference are different by different bidders BIOMETRIC Is supply of Biometric Devices Biometric Yes but only for the new systems that the engine is in scope of current RFP And if so department will be procuring under the then RFP Reference RFP Volume II Page 125 and attachment B FRS General System Requirements The Biometric would be used only for logging in to the system and it would not be used by all the users to enter t
6. ecause of one site Primary and DR sites each and size Further it appears that GOMP wants DC would start from DR within the cluster at each site for DB and Application stipulated time as being mentioned in RFP servers as mentioned elsewhere in RFP The sentence The Passive server DR Site request will be serviced from passive server Implies that servers which are DR site would be monitoring the servers in DC site for availability and they would take over once they sense failure of DC Site server This means that Cluster would be setup across Bhopal and Gwalior and it would also imply dedicated bandwidth with very very low latency levels If the link quality is degraded then operations would be impacted as Cluster across Bhopal and Gwalior would be deemed to be broken This leads to complex situations Kindly clarify the implication of clauses in this light More so in light of next point as well 3 Storage related Is 3 way DR expected to we understand that ZERO DATA LOSS is Any arrangement that is required for meeting achieve Zero Data Loss expected This would imply 3 way DR solution the requirement of no data loss should be where Bhopal would be the DC site and with made near DR site e g 40 Kms from Bhopal i e Vidisha we would need a Data Centre at Vidisha to get replicated data from DC site in Sync mode Once the data is recevied on the Near DR site thereafter it would be repl
7. ed Blade Chassis which and not a mandate for a particular platform would hold Blade servers inside it The current specification for all Xeon based servers is that of Rack form factor and at places it is Rack mountable chassis However considering large no of Xeon based servers it is a good idea to go for blades which will help in space power and cooling efficiency as well as ease in management There are specifications such as 6 PCI slots which prevents us from quoting blades Is it acceptable to quote blades with deviations to such points specific to rack servers
8. encing equipments If yes pl provide the list of users locations which are required to provide such facility Also provide the specification of required components We understand that separate Network based IPS appliances are required to be provided Is requirement of Firewall with IPS mendatory Have Govt decided to go for RSA SecurID for two factor authentication or bidder is free to suggest another option We understand that here OEM means Software solution provider of IFMS application Pl confirm Normally OEMs continue providing support for further 5 years from the EoL Considering the same end of Support clause may be reduced from 10 years fromt the supply as installation may be delayed due to reasons like Site Not Ready etc VOIP and Video Conferencing equipments The system should have the capability to support VOIP Video Confercencing Either the firewall should have IPS integrated or it can be a separate dedicated device As per RFP the bidder has to build in for RSA Secure id OEM means Original Equipment Manufacturer in terms of software it will be the company that has developed the software Not accepted Vol 3 95 2 7 3 3 b Vol 3 95 2 7 3 3 e Vol 3 96 2 7 3 4 a Vol 3 109 4 Vol 3 96 2 7 3 4 b Supplier must maintain necessary inventory of spares at appropriate locations for maintaining the SLAs In case of failure of any network component during operation replacement
9. er to maintain the existing infrastructure till upgrade 71 72 73 74 Systems Servers and Associated Hardware Pg 183 Computing Systems Servers and Associated Hardware Pg 183 190 Systems Servers and Associated Hardware Pg 183 190 Clause 1 5 1 6 Sr 45 Annexure B Current Infrastructure Design Desktop Computers to be used as end user systems Info on No of new scanners amp printers to be procured is not available Annexure B Current Infrastructure Design Annexure B Current Infrastructure Design Supplier must appoint a Third Party Agency To be approved by purchaser for conducting third party testing for all hardware and software equipments As per the corrigendum we need to provide e How long the current application will be used The current application will be replaced by in out dated servers and workstations Can we bring the current application post implementation of new solution Are we supposed to provide new desktops scanners amp printers If yes what are the numbers From the FMS perspective what are the things that are to be supported apart from servers and n w equipments What other things would constitute the Bill of Quantity apart from existing scanners desktops and printers that presumably need to be supported Have the existing hardware details provided in RFP to be maintained til their EOL Do they have a valid AMC from the current vendors What w
10. es both could be equally sized to begin with Server farm switches refer here are These are network switches layer of the LAN through higher end multilayer server farm switches2 2 The Network switches or Load balancer appliance How DB servers can connect to core layer of primary purpose of the Web switch is to loadj LAN thorugh Load balancer also knowns as 54 Vol 3 75 2 2 2 1 55 Vol 3 77 2 3 balance the incoming IP traffic to multiple Application switches Web servers It provides high availability improved performance fault tolerance easier manageability and proxy functionality as well The application and database servers should The cluster refer for database servers are OS be configured in clusters3 3A server cluster is the combination of two or more servers cluster or database cluster that are interconnected to appear as one thus creating a virtual resource that enhances availability scalability or both Figure in Storage Area Network The figure shows application server connected to SAN Is there any specific requirement for connecting application servers to SAN Clustering should be in such a manner that failure either in OS or Hardware or at the Database layer should fail over to the other server so as to avoid any downtime and to meet the specified SLAs This is just a high level architecture the Bidder needs to define the architecture for their own solution VOIP Videoconferencing The
11. he system it will be used only by the departmental users where the existing PCs are being used or the new PCs as proposed in the RFP will be used The biometric devices would be mapped to OS installed on individual machines so no database of biometric impressions needs to be a Who will collect the Biometric Database b What will be the size of the Database c How many devices to be quoted maintained Not applicable as the bioemtrics will be used Not applicable as the bicemtrics will be used for individual machines e Is there any standard certification to be followed for the matching algorithm Algorithms capable of searching in a database of 5 6 lacs entries runs into crore of rupees f Can bidder optimize on the total No it has to be same as the number of PCs number of Biometric devices engine as per their understanding of the RFP d What shall be the searching time in Not applicable as the bioemtrics will be used the Database for individual machines 16 g How the technical evaluation will be All the bidders have to supply biometric done if number of Biometric devices same as the number of PCs devices engine are different by different bidders Er a SIGNATURE Is supply of Digital Signature is in the ee scope of current RFP And if so then 18 a What is the exact number of Digital Same as the number of active users 10000 Signature required including all DDOs and certain departmental A b Is issuing D
12. icated in Async mode to Gwalior which 400 KMs from Bhopal Please explain if 3 way DR is desired at the start of the Project This means that equal amount of storage infrastructure would be present at each site alsong with the required servers Please review this point alongwith QUESTION 2 mentioned above Ideally Best practice would state to have a Phased approach so that user comes to know if stable usage pattern and design the requirement accordingly 4 Specifications Specific to particular At some places in the EPIC RISC and X86 Some minor modifications to the OEM Technology class servers there are mentions of items which are _ specifications allowed as long the required specfic to OEMs technology class e g 3 USB functionality is guaranteed ports LED presence for Management Processes Optical Scroll Mouse with 2 buttons monitor Wake on lan internal hardware raid or RAID thru software etc Each OEM has his way of delivering similar functionality it may be different from what has been mentioned E g Enterprise class servers come with Software RAID for internal disk these do not have 3 USB but can opt for 2 USB ports Wake on LAN is found in x86 domain LED on various points in the servers are specfic to OEM and so on 5 Blade servers for xeon based machines and Rack mounted Chassis Rack mounted Chassis has been asked for can No Change The specifications are indicative we offer Rack Mount
13. igital Signature to all the DDO s over Safe Id Token is necessary c What is the duration of years for which Digital Signatures has to be provided as they are charged on yearly basis d Can bidder optimize on the total number of Digital Signatures as per their understanding of the RFP All the bidders have to quote DSCs for 10000 active users including all DDOs No This activity is not carried out currently by treasuries it is carried out by individual departments and district admin officials The existing Cyber treasury system has a payment gateway throguh State Bank of India and State Bank of Indore What is the present mode of pension fund The banks transfer it to pensioner s accounts transfer to pension system and then send a bank scroll to DoF to verify the payments to pensioners N oN Is there any inventory system exists If Yes provide a brief details No computerized inventory management system exists to forecast the demand and supply although the strong room management module captures the current state of inventory at the treasury and sub treasury level needs Building Maintenance which pay roll processing is needed pensioners ee How is pension data transferred to pension Pension data is not up to date GoMP will be legacy system carrying out this activity and hand over the legacy data in digitised form to be used for IFMIS Please quantify amount of documents to be All the employee pension and SFMS
14. ill be the scope of hardware testing Do we need to provide routers amp switches at all routers for Main DC DR and other locations locations given the fact thet RFP keeps the All DoF offices under the purview of IFMIS WAN solution out of scope like Division Treasuries amp Sub Treasuries the new application However there would be sometime when the old application would coexist with the new application Yes Desktop Qty is provided in RFP Vol 3 New high end as per configuration Scanners amp Printers required are 4 amp 4 respectively Exisiting Infra list is provided in Vol 3 Pg 183 190 which is all that would need to be supported The Bidder will maintain the existing hardware till upgrade These hardware have valid AMC from the current vendors Hardware testing will include testing against set standards and quality parameters Bidders are expected to quote WAN routers and switches for locations as specified in corrigendum 77 Corrigendum Sr DR site will be a hot site with no data loss 1 Is Primary and DR in Active Active RFP states that DR site will have Active 46 and will be owned by the purchaser configuration OR Active passive Passive configuration 2 Do we need a metrocluster across primary From the RFP it appears that DR site would be We ve asked for Active Passive DR and DR OR high availability clusters in 50 of DC site in terms of infrastructure count wherein operations failure b
15. must be of the same specifications and OEM Supplier shall make arrangements for the transportation of goods during the contract period required hardware peripherals to the site s and if required cover transit insurance till the delivery of the material to respective site s After the expiry of the warranty period the Supplier must continue to provide support necessary for maintaining the various performance and availability requirements specified in section 2 7 3 5 Service Level Agreements Refresh Warranty The Supplier must replace all the equipments as mentioned in the Technical Specifications as per the declaration of end of life end of support by the OEM Principal Vendor for free or cost else the cost of the same should be included in the cost of equipment software Hardware Procurement delivery at respective office T1 48 Hardware and LAN Implementation Data Centre Setup T1 52 We request Govt to provide secure space at their office s for storing the inventory of Not accepted SI to manitain spares The first time transportation to the customer sites will be covered with transit insurance Not accepted However for subsequent such transfers either Govt should bear the expense or the quantum of such transfers should be finalized so that the expense of the same can be considered in the cost The supplier shall provide the warranty support The SI needs to support it for the entire
16. network LAN WAN should be able to support Videoconferencing facility It will be used for conducting any meetings or training within DoF il 3 84 2 5 7 5 5 58 7 Vol 3 85 2 6 1 Firewall with Intrusion Prevention System Network Intrusion Prevention System is a device that stops intrusion attempts before it enters the network The network IPS sensor has two interfaces connected to the network it receives network traffic on one of its interface and then passes that traffic out via the other interface Any traffic that passes through the IPS sensor will then be examined for any malicious suspicious activity by the sensor s Intrusion Prevention Software Vol 3 90 2 6 5 RSA SecurID should be provided to all ou DDO levels for accessing IFMIS for secured transactions ee Conducting training in 6 batches and for 2 weeks per batch maximum 15 participants per batch by Instructors of Software Solution Provider i e OEM No equipment should be declared end of life by its OEM within three 3 year of the date of installation in IFMIS and no equipment should be declared end of support by its OEM within ten 10 years of its installation In the event of this condition being breached the necessary equipment must be replaced with equipment of equivalent or higher specifications entirely at the cost of the Supplier The bidders are expected to quote for VoIP and No Bidders are not expected to quote for Video confer
17. project period Any support requirement after project period shall be decided on mutual terms This is contradictory to the earlier term of 10 The points are not contradictory if the OEM year support from OEM PI remove this clause jis nt able to support the equipment for ten years and the equipment needs to be changed during the duration it needs to be done free of cost Time of 4 weeks for total installation and LAN implementation at various offices across the state is very aggressive time line Request to keep min 12 weeks for completion of implementation from the delivery at end locations Not accepted 5 Bid Opening amp Bid Evaluation 70 Systems Servers and Associated Hardware Pg 183 190 For some of the items quantity mentioned while for others quantities not mentioned Application and Database servers on Blade architecture Disk Array for Main and DR Site Capacity i 10 TB HDD with 10K RPM or higher with support for 64 hosts Scalability i Scalable to 48 TB of storage Vol 1 Instruction To Bidders General ITB1 5 1 a Qualification requirements for Bidders are Bidder or prime bidder in case of consortium or any partner in case of a Joint Venture Consortium should provide documentary evidence on customer letterhead as a proof of services provided projects implemented Annexure B Current Infrastructure Design Pl provide complete BoM with Qty and minimum specification for clarity The
18. st 2 The servers that are currently being utilized are old by a few years and would reach the end of life and thus should not be utilized for other purposes in future However if after studying they are found fit for use they could be used but only after the old system is completely phased out as per Pt 1 Additional domain controllers are not required in such locations Accordingly Sub Treasuries Work Dept Forest or other offices that are of comparatively lower criticality should not have local Additional Domain Controllers and should utilize cached credentials The routers would have to be analysed by the vendors to see if the solutions and channels they are providing would be feasible on the existing routers Existing routers are all Cisco 2611XM series WAN routers Refer Row 45 of Corrigendum Please clarify whether User Switches and WAN Router to be proposed for Pension Offices and Work Dept Forest offices If yes then please specify no of Pension offices and Work Dept forest offices and no of users in Not at present these offices In the Proposed Work Dept Forest offices and Pension office access application thru nearby location or directly from DC DR 1 Please Refer Page No 1 of Annexure VII WAN Router Specifications of Crrigendum l Whether WAN Router At Main Site amp DR and Other Location WAN routers to be added in the Bill of Material or we can quote them as optional Items
19. ved by Purchaser beforehand both in Hindi amp English Technical Operational and User Manuals for operation of the deployed solution in Hindi and English Main Site has been assumed to be DTA Office Bhopal and DR site Gwalior Supplier will have to audit the sites and determine their suitability for use as Main DR Site In case these sites are different from assumed the assumed sites will be treated equivalent to Collocated Offices It is proposed that each office and other stakeholders of MP Finance department would access the application through Intranet preferably VPN over broadband However if department wants to move on the State Wide Area Network or integrate the existing WAN there should be provision for the same and it would be supplier s responsibility to integrate it The Bidder to propose separate RACK for the new infrastructure To be shared with the selected SI at the time of SRS Pl provide the details of existing secucrity and other policies and procuedures required to be followed for better understanding Pl modify this requirement with syllabus and manual in English Pl note that most of the OEM documentation will be in English Pl modify this requirement with Technical manual in English only while Operational and User manual in Hindi amp English Pl note that Not accepted most of the OEM documentation will be in English We understand that these sites will be provided Yes with basic building
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