Troubleshooting & Errors
Contents
1. 1280x1024 is the best to see everything Comctl32 dll error This will occur if you use an old version of Windows 95 that does not have proper animation multi media files Update Windows or please go to start shut down restart to ms dos mode copy comctl32 dll from clasp32 program to your windows system directory Example C gt COPY C CLASP32 PROGRAM COMCTL32 DLL C WINDOWS S YSTEM Key violation error Occurs when a file is demanded to do an improper function just click ok and continue IO error This will happen if there is a problem with your CD or CD player Memory errors can also occur if there is a problem with not enough operating space please keep 100 megabyte free on your hard drive and have at least 16 on your ram Some Borland database error Please delete all old versions and reinstall from your CD If you do not have enough memory in your hard drive there might come up an error in installation that can only be fixed with making more room in your hard drive Too many Folders To erase the old folders from the start menu you must go to Windows Start then settings then Task bar and Start menu then use remove to get rid of the old folders John Kelsey PhD BioEnergy Partnership Page 15 of 22 Troubleshoot doc Printer Chatters during Clasp Operation Some complex Printers will have trouble operating through the QXCI box Use an external parallel port switch usually 30 to 40 dollars usd to switch from2. Troubleshoot doc computers the bottom line of which is do not be concerned and ignore it I have not had it show when I have no box connected and I have has it show with a fully function interface Power source 4 AA batteries re chargeables are not recommended They can go short circuit when flat or medical safe surge protected regulated power supply unit 300 ma 7 9 volts DC see electrical safety notes for more details Healthy Operation Green LED for power on active note that will only generally come on entering Calibration It may go out at times when the power save program comes in Red channel LED s which glow flash at certain times it does not mean your device is broken if these seldom operate Troubleshooting e No Red LED check batteries power supply including connection polarity e No green LED s 1 Check batteries power 2 Check switch set to Function 3 Check that the Computer port on the box is connected to the parallel port on the computer 4 Check that a relevant program is running e g a 1 minute sarcode or timed treatment 5 Replace the cable DB25 Male to DB25 Male Parallel cable Try another interface box 7 Check the onboard device configuration you need some computer expertise to do this Access the parallel port part of the Bios settings at start up Base Address 378h Operation Mode Bidirectional or EPP The port should be enabled D If all else fails Find a colleague with an oper
3. 32 sai cae yeced Wei Gai scaspiaaedeedea ll se ndiiaetiaecedindeedeny 11 Test Treat Zap Individual Reaction buttons not available eeeeeeseeeeeteeeeeees 12 Screen Won t Close i12t cin denier awn sl ni dane We EEEE aa 12 Windows interrupt TEM LALIS spss Sos esa b sce deck sated it sh does daw Guna daniuc an oandlesse aeuiincodeebetentess 12 System TRESS upm neten ie Olay EEA oe seve aya Noahs aks 12 ACCESS ETTO iis ded cecs cases on i ana e aE ESATE E Eaa EEE a SEA E ES 13 John Kelsey PhD BioEnergy Partnership Page l of 22 Troubleshoot doc EileMissin g recne oaceascetsatted gontates a og ceatan tected E lt actaves wads 13 Your Hard Drive can be destroyed oi cce 5 csssccq odes dase ytacsacaaundteacs anes aapheuscecandirenanenn tenses 13 Can t Stop AmiMation ecseri ar a S E ESA E ENKE EE E TARKETT 13 Improper ENUY nrn a E E A N ae eee 13 Yo haye a corrupt File 2 iets A RE E h ela seh E O 14 Re Index Index Out Of dateisssriunsisinsisniiininniiisisin ansi 14 Conmain exe has encountered a problem and needs to close ee eeeeeeeeseeeeteeeeeees 14 Colour bands change after crash restore last patient ee eeeeseeeeeneeeseeeeteeeees 14 Close Button not visible sc 22iasseviclewreielonsehsieded rea eatin edie tulle 14 Buttons HOt VISIE einat heat caper ones cat a ieas ia t eigi 15 Cometls 2 01 error sssini urinei a R a 15 Key violation errola enean a a a a N a a N N 15 BO CUO n onnies e a E E E N E R N e S 15 Some Borland database e
4. BioEnergy Partnership Page 11 of 22 Troubleshoot doc e Sound message woo woo this indicates that a shut down is going to occur The most likely reason for this is a computer operational conflict Test Treat Zap Individual Reaction buttons not available 1 You have not run a calibration test Prepare Test gt TEST sometimes users think that because the mouse pointer changes to an hour glass that the test is done not so Always click the TEST button and make sure that you have a 2 4 minurtes windows interrupt red panel 2 If you have restored a client after an unplanned close down 3 Possibly I am not sure after an alarm function I found I can reactivate it by Information gt Info Grid and closing it again Alternatively access via Treatments drop down Screen Won t Close This was an occurance in some 2002 releases Minimise the panel use the corner and see if there is a message that needs accepting oe 66 at top right Sometimes there is a minimized panel look on the bottom toolbar or on the bottom left of screen for an icon Restore and proceed If these fail see system freeze up Windows interrupt remains System freeze up Sometimes the device can lock up and get into a loop that is waiting for a command Sometimes there is too much heat in your computer system Sometimes there is just a problem with Windows management Sometimes you have clicked the mouse whilst there is a windows interrupt and the system g
5. Test after calibration See Biofeedback demonstration version only During Clasp Program Operation Please ensure that your Computer is set up correctly see the operating instructions Test time too long Toshiba s and Acer and possibly IBM The test should take 1 5 to 4 5 minutes Shorter or longer is a problem Some Toshiba s suffer from this problem due to a Toshiba specific timer access program This is not all Toshiba s be careful If the test takes longer than 12 minutes then this is typical of the Toshiba specific access program John Kelsey PhD BioEnergy Partnership Page 7 of 22 Troubleshoot doc There is a Toshiba compensation button in the password screen Do not use this inappropriately It may not work in all cases If it makes the therapy very short then it is not appropriate Some Acers have also giving intermittent faults of this nature The reason is not known and there is no current fix Do not use the Toshiba fix button 12 Apr 2002 for the Clasp release 21 Jan 2002 V 02 02 2002 re index may be needed Program too fast Test takes a short time only For some reason the Toshiba Compensation button is activated bottom left of password screen This feature of the Clasp32 is to be used only when the computer timer chip is slow as this button is nothing more than a Gas pedal It is needed only with Toshiba computers and then only for some of these It should only be used if the test takes more than 1
6. device to printer external of the device Improper Entry A number is required and you tried to enter a letter Some entries can t take an empty cell delete the entry and re enter Hardware and Patient Troubleshooting QXCI Box Lights Interface white box faults The lights will not operate unless you have a parallel port from your computer USB s serial ports do not interface correctly What it does The box contains the digital interface device and connects together the necessary cabling In early versions black box there were no lights They are not essential to test or treat sufficient power comes from the computer down the parallel port to the box for both test and treat There will be no red or green lights in subspace virtual operation A few harness operations do not use the electrical power and are totally graphics sound and subspace The lights do however help our comfort and give some confirmation that the communication is operating They also allow for some extra power when treating difficult or stubborn cases The lights should come on latest during calibration Message in calibration very little energy detected This orange red panel may show in the top left of the screen This I believe was an attempt to check that the QX interface was operational Whilst no definitive statement has originated from QX the following is my experience on several John Kelsey PhD BioEnergy Partnership Page 16 of 22
7. sie5 025 2 x se5ssorseenciaece aiaaseqccacataeeseassaeeaakasemeenneee 6 Midi Absent or Midi Errof s esssssesssssssssessssssesseessessssseensesorsstessersossreasessessstssesseseneso 7 Index o t of date sescdcagesices oot ecdece ei snie ia asrasa ei cers ere ree 7 Your Programe needs Updating seison e Wace E aaea sieaa 7 Biofeedback demonstration version only sssssessesessssesseessessseessseeesseessresseesseeessees 7 Test calibration buttons do not SHOW cccececccccccccsesessscecccccecesssusececcecsesseususeecesseeees 7 During Clasp Program Operation o a 4 2 2 2s28s sadosessadoacsdatedscuesateae seater oes oes 7 Test time too long Toshiba s and Acer and possibly IBM ccceeeeceeeeeeeeeteeeeeeees 7 Program too fast Test takes a short time only eesseseeesesesessesesressrseresresseseresresseser 8 Disease Lexicon NO aAcCESS isinne iieaeoe A E ES 9 Disease Lexicon this is an unregistered program sseessssssesssesessseessresseesseeeseeessees 9 Error Access Denied nirin a n EA NE a aa TSS ESEG 9 Biofeedback demo version ssseeesseeeseseesseseresrersessresressessesstenseeseesessresseseresressesee 9 White Sereen 2 2 eos eee a ceed lores ee eee aaa eam 9 Sarcodes gt Timed Therapy Clasp Closes 0 ceescccssscecesececeseeeceeeeeceeeeecseeeecsteeeenaeees 11 Biofeedback no graphics OF MOVIES 0 00 ce eeeeeeeeseesseceseeeeeeeeacecsaecsseeeseeesaeecnaeenseenees 11 Messages and Frozen Screens 2
8. 2 minutes and with a Toshiba If used with other computers then it will make them go really fast and the program will not be effective Solution 1 Check if the display to the right of the Toshiba Compensation Button is on or off If off then this is unlikely to be your problem If it is on then it is likely to be the cause De On versions from Nov 2001 when you click the Toshiba compensation button there will be a question Are you sure you want to activate the compensation If you answer no it will return If you answer yes then you will be asked to give a password for Toshiba compensation You must ring Hungary for this It is possible but unlikely that unless you have an early version that the Toshiba compensation can be active however the on or off indicator is over riding Even after entering the password you will be asked if you are sure After accepting more questions the display will eventually say on Deactivating Option 1 Uninstall the program Save your patients first using tool Use the add remove programs or delete via windows explorer Empty the recycle bin You will not need to reactivate after re installing Clasp from the CD Find the Toshiba Compensation button in the first screen Password panel bottom left and make sure it is not activated OFF setting Option 2 John Kelsey PhD BioEnergy Partnership Page 8 of 22 Troubleshoot doc It is possible to de activate by revers
9. Clk System gt general tab Screen size Resolution Resolution Graphics capacity Measure diagonally in inches Start gt Control Panel gt Dbl Clk Display gt Settings tab this will have a small area that says Screen Resolution there will be a slider see what stages that this will go through as you go from Left to right Typicals 800x600 1034x768 1280x1024 1400x1050 1600x1200 1280x1024 is the best to see everything From here Advanced gt adapter Tab will often display the Mb of graphics If so note If not worry not IO error This will happen if there is a problem with your CD or CD player Program CD not present or recognised Fro Feb 2004 the program is on DVD If you computer has only a CD player it will not be recognised Obtain a portable USB plug in DVD reader Password Date top right of 01 01 2001 8 888 The password date should be the same as the windows clock date A date of 01 01 2001 is incorrect and the program will not activate correctly The date in the password calendar will also be incorrect The dates are taken from the Windows system clock via a standard Windows function An incorrect date seems to reflect a misconnection in the software communication between Clasp and Windows When this occurs the solution route is John Kelsey PhD BioEnergy Partnership Page 4 of 22 Troubleshoot doc Some users have reported this if Word perfect is installed Uninstall Clasp save patient da
10. D Electrode Check Some colour strips do not display In beta 3 solved by updating Windows XP drivers by down load from Microsoft In Feb 2004 they work but some colours are reversed USB LED does not light This may only happen during times of active data transfer Can t Load an Old Patient This is an aspect of Clasp 11 11 2003 to Feb 2004 Obtain and install the FigBug exe patch New Patient name doesn t load This is an aspect of Clasp 11 11 2003 to Feb 2004 Obtain and install the FigBug exe patch Clasp fails to show the patients in the database This is an aspect of Clasp 11 11 2003 to Feb 2004 Obtain and install the FigBug exe patch John Kelsey PhD BioEnergy Partnership Page 22 of 22
11. Energy Partnership Page 13 of 22 Troubleshoot doc You have a corrupt File This message may appear on certain windows interrupt panels e g Patient Superconscious Reduction See Re Index Re Index Index out of date If there is an index out of date error you can go to Reindex a program in the Clasp32new folder This program will re index your data files Use after a power failure or if you have shut down your computer without closing windows It may also be necessary of you have a word or other office document open when running clasp Release 21 Jan 2002 V02 02 2002 When the test is finished AND YOU CLICK Load new patient Info the red interrupt VARHOPE panel will show a message Tf this panel does not disappear in 5 secs then you need to re index This is associated with the size of the test matrix database If the message shows then you need to exit clasp and re index You can complete that patient the results are valid and all functions will operate Re index before the next patient Start gt programs gt Clasp32 new gt reindex Click generate When done click Close All will be restored This is a quick process The results for the current test is still valid You must re index before the next test You can safely re index before each time you open clasp From Feb 2002 this is automatic Conmain exe has encountered a problem and needs to close If you were in the middle of something the information you wer
12. Master 2 gt 2 Double click DivXBundlefree exe gt Select OK button in Run panel John Kelsey PhD BioEnergy Partnership Page 10 of 22 6 Troubleshoot doc Various panels Starting Bundle Searching for Installed Components will display with an end display of DivX click Next Next in next panel gt Yes gt Next gt Ensure both DivX Codec AND DivX Player are ticked and click Next in Ready to Install Panel gt Setup panel with various messages will display gt Finished Panel will display gt Click Close A DivX icon will show on your desktop this is for information only and will not need to be used Sarcodes gt Timed Therapy Clasp Closes From Jan 2004 there is an information box with treatment almost over if OK is clicked clasp will close Just be patient and the next message treatment over will show Biofeedback no graphics or movies The most common reason is that the DivX player is not installed See DivX Messages and Frozen Screens Biofeedback screen this has been exhaustively tested by QX on 3 different computer systems and QX state that provided there is adequate graphics and general computer specification these facilities operate correctly Freezing screens a peculiarity of Windows is that it will sometimes place a hidden message that must be accepted for the process to continue behind a screen This can be checked by hitting the return enter key with the sound switched on and if a bleep is heard this will indi
13. PhD BioEnergy Partnership Page 19 of 22 Troubleshoot doc 3 Incompatible body viewer in Programs and Body viewer see body viewer does not play Body viewer does not play 1 Has the Body Viewer CD been installed 2 Does the Clasp program support the SCIO Later than June 2003 does 3 Is there a conflict between two different body viewer versions This error may occur if incompatible versions of Clasp and Body viewer have been installed Try to install the set that comes with the program There are 2 bodyviewer exe files one in C gt Clasp gt Body viewer and one in C gt Clasp gt programs Check as follows for each one 1 C gt Clasp gt Bodyviewer locate bodyviewer exe right click properties note the created and modified dates 2 C gt Clasp gt programs locate bodyviewer exe right click properties note the created and modified dates Now to find the one that runs the movies 1 C gt Clasp gt Bodyviewer locate bodyviewer exe double click to open a Note the release number on the top blue bar b Then Program Start gt Load Individual Movie Program gt Organs gt Digestion gt Stomach C22 Does it open 2 C gt Clasp gt Programs locate bodyviewer exe double click to open a Note the release number on the top blue bar b Then Program Start gt Load Individual Movie Program gt Organs gt Digestion gt Stomach c Does it open Hopefully only one will run the movies copy that one into the Clasp gt Programs folder Two bodyvi
14. The sound board is not installed or is not active or is not adequate Index out of date This means there is an incompatibility between the opening data base and the old data you might not have saved the data or usually the computer was not shut down properly The program should exit or you must exit clasp Go to the Start then Programs then Clasp32 then Reindex enter and press the generate button Then the data will be compatible Certain forms of Windows such as the Swedish or German might not fix this problem Till we solve it you will have to get an American Canadian or English version to operate Your Program needs Updating This is just information The program will still operate correctly Check with your broker re the status of the latest program ensure that it has been audited before installing The latest is not always the best and it takes time before new programs become audited Biofeedback demonstration version only If your program has not been activated then this will display Contact your broker instructions to activate If you have been successfully using the program then check that it is not just a loading error active programs will have a single digit in the top left corner of the password screen Close and re open Clasp this often solves the problem Test calibration buttons do not show The program needs to be active If active then demographics is available after password calibration after demographics and
15. Troubleshoot doc Troubleshooting amp Errors Issue 05 1 Nov 2005 Updated and SCIO added This section sets out some hints for addressing the most common user faults PLEASE USE THIS BEFORE CONTACTING MAITREYA OR TECH SUPPORT The problem is very often computer or Windows based TrOubleshootang ErrOTS einir n veh seey suralaagudeaade E E E 1 Tostaat on orn ici cen ein TE EE AEEA EEEa teenies 3 Imp ttant things t check aeee i a AG GR i ea 3 Finding your computer specification eseseseseeseeserssesreeseesresresstestsresstesseseresressesee 4 OREKO E E EE ate led an ee i ee eee 4 Program CD not present or recognised so die casesesysasscecdscaguntsadadanecssabcede stds nesdvaencyeastennd 4 Password Date top right of 01 01 2001 8 888 seeensesesseesressrssresressererrsressessrs 4 During Clasp program Opening ssesessseesseesseessessersssetesstesseesseesseresseeesseesseesseesseeesser 5 DUS Ey ORV CSUN aise Raa lacs eeepc a e e i e r i seiate 5 Starts but stops at then the following are likely but not definitive eee 5 DEMO Program Biofeedback Version only essesseseeseesessseseresresseseresresseseresressessee 5 Activation Error Password Date top right of 01 01 2001 8 888 5 Do you want to restore the last patient ssensseseseeessseesseesseesseresseeessressresseesseressees 6 NAGE Error serrie enai n e R eatae ES aai 6 Need an Updaters usete r E EE E E R N 6 Picture Data Metafile is not valid s s
16. ating QX interface Run their program with your box and your program with their box Follow a process of elimination SCIO no lights 1 Switch on the Scio ON LED will glow green 2 Check batteries OK SCIO start up panel will show battery volts John Kelsey PhD BioEnergy Partnership Page 17 of 22 Troubleshoot doc 3 Check mains power adapter 4 Check that SCIO is connected Lights will only glow during an interaction SCIO lights flash in strange sequence Check batteries possible low voltage RX TX LED s flash fault in communication Patient pain from harness or burns If the harness produces a pain or heat on the patient skin place a tissue membrane under the harness before continuing If alarm response or continued discomfort then discontinue use If you are using double power then use this precaution in all cases Always ask the patient if they have sensitive skin Harness versions from Jan 2001 have conductive strips instead of studs the larger surface area makes burns extremely unlikely Printers Do not operate the program with a printer connected Diagnostic Program There is a self diagnostic program in the EEG EMG program under send and receive Operate with a patient connected See Kelsey user manual for use SCIO Specific Harness Diagnostics The information exchanged through the harness is electro magnetic Intrinsically associated with a flow of electricity is a magnetic field Conversely a
17. cate some other action needs to be undertaken prior to the intended action Minimising the screen will then reveal the hidden message which can be appropriately actioned SCIO rectification in 3D bodyviewer top bar this is an issue that QX are working on Message oh oh problem this generally indicates a client related disturbance very often within brainwave patterns Here the system detects a pattern that is abnormal in terms of the previous characterization of client s brainwave patterns It can indicate other areas and practitioner skills are required to assess this Changing sounds each sound is associated with a sound file within the clasp folders This may or may not be associated with movies If the sound bite is identified then it is possible to replace this with another sound from within the system or from a sound recorded specifically by yourself Record the sound and save it by overwriting the soundbite that you wish to replace It is sensible if this sound has the same nominal length as the soundbite that you are replacing You should record such changes made in order that when you update the programme you can copy all relevant files e g your own prayer files add faculty etc into a temporary folder and then drag them back to overwrite the standard files that are updated when a programme is updated Additionally if the sound is a Windows system sound function this can be altered within Windows system sound itself John Kelsey PhD
18. change in magnetic field induces an electric current Essentially the two are intimately related Each is the cause and effect of the other When harness diagnostics is selected this has a conductivity i e continuity of electrical circuit test The process used to assess the electrical continuity of the harness connection is an examination for excess and deficiency of conducatance Conductance requires continuity of electrical circuits If the straps are loose if there is material between the straps harness and the organism tissue stockings etc or the client has very dry or non conductive skin then there will not be a continuity for electrical conduction This situation can be resolved by the use of ECG or EEG gel which is highly conductive and available to the general public from medical supply companies There is a further assessment of communication with the client through the magnetic aspect of the pattern this is a stimulus and response monitoring system Thus the John Kelsey PhD BioEnergy Partnership Page 18 of 22 Troubleshoot doc absence of an electrical continuity does not result in reversion to subspace However if the magnetic element does not produce a response then the system concludes that there is no biological specimen connected and the system will revert to subspace If the magnetic pattern is present and the electrical continuity is not then there will be a slight reduction in interaction efficacy but the interaction wi
19. d drive free space If this is less than 800 Mb there will not be sufficient space to install the new version You will need to delete the old version to make enough space In this case you need to do a complete installation including Borland and New Owner e It is possible but less likely that there is a fault on the Clasp CD There is a way to check both the files on the CD and the installed files If you have obtained a legitimate copy from an agent then check back with them that they have checked the specific CD that you have by 1 Loading it after deleting Clasp 2 Run the calibration and Test 3 Checked the files and folders on the CD copy against the original John Kelsey PhD BioEnergy Partnership Page 3 of 22 Troubleshoot doc Finding your computer specification Model On the casing or underneath on the label Windows System W2000 XP etc this should show on boot up OR Start gt Control Panel gt Dbl Clk System gt general tab Segmented Drive Yes No Desktop gt dbl clk My Computer if you have one drive it will show Local Disc C If you have segmented drive it will generally show Local Disc C and Local disc D H Drive Cap Gb Desktop gt dbl clk My Computer gt Move Mouse to Local Disc C gt Right Click mouse gt Note Used and Free from Display RAM Capacity Mb Start gt Control Panel gt Dbl Clk System gt general tab Processor amp Speed Start gt Control Panel gt Dbl
20. e is loaded and proceed as normal Access error There is a large amount of graphics multi media labels edits etc in the QXCI This will take 32 meg of ram or more Make sure that all other programs are disabled and your ram is free to run Clasp File Missing The computer is looking for a file that either is not in the Clasp file or it has been moved There are data files picture files word processing text files etc The program has become so large that much of the text based information is on Master CD2 You can check using Windows explorer if the missing file exists in the clasp32 Folder Your Hard Drive can be destroyed It is best to not let any one play with your files Your Hard drive can be destroyed If someone tries to circumvent the protection code of your device they are destroying your warranty and putting your files at risk We have to protect ourselves from the unscrupulous who are always trying to cheat the system and destroy their own karma Can t Stop Animation This means that an animation or multimedia was not started It generally means nothing so continue Improper Entry This means that the computer wants a number to be entered and you tried to enter a letter Some entries can not take an empty cell so if enter a number and then delete it an empty space exists And the computer does not like it Click OK and enter the proper number DEMO Program Call for activation of program John Kelsey PhD Bio
21. e working on might be lost Please tell Microsoft about this problem We have created an error report that you can send to us Do not bother to send to Microsoft Reopen Clasp say Yes when it asks during opening Do you wish to restore the last patient Do password ensure that the correct patient name is loaded and proceed as normal Colour bands change after crash restore last patient This is a function of the software Correction has been requested Feb 04 The order of the scores is unchanged Close Button not visible This may happen in some Body Viewer Screens and in Homeopathic Activation Increase screen resolution to 1280x1024 Start gt Control Panel gt Dbl Clk Display gt Settings tab this John Kelsey PhD BioEnergy Partnership Page 14 of 22 Troubleshoot doc will have a small area that says Screen Resolution there will be a slider see what stages that this will go through as you go from Left to right Typicals 800x600 1034x768 1280x1024 1400x1050 1600x1200 1280x1024 is the best to see everything Buttons not visible This may happen in some Body Viewer Screens and in Homeopathic Activation Increase screen resolution to 1280x1024 Start gt Control Panel gt Dbl Clk Display gt Settings tab this will have a small area that says Screen Resolution there will be a slider see what stages that this will go through as you go from Left to right Typicals 800x600 1034x768 1280x1024 1400x1050 1600x1200
22. eantaiwideunineaeendad 19 Windows Media Player Opens no movie plays cceesseceeneeceeeeeceeceeceeeeecseeeeesaes 19 Body viewer does Not play Aides a eae dione eae 20 Two bodyviewer Programs different VersiOns cccccesececeseeeceeeeeceeeeeceteeeceteeeesaes 20 Clos BUUION NOL VISIDIS acessi eet s ed has iei a EdaS 20 Buttons not Visible sisnnssssnississ ninia R E 21 No Piggy backs load automatically into bottom piggy back line 0 00 eee 21 No Unconscious Choices Load serres na e E ation a eataates 21 Programs Start gt Unconscious Choices ceescecesscecesececeeceeceeneecseeeecseeeecsneeeesteeeesaes 21 Acupuncture points colours don t Change ceeccecessecseececeeeeecseeeecseeeecseeeeenteeeesaes 21 Cant get the SCIO to connect via a USB to Serial cable 0 ee eeeeeseeeseeeteeeees 21 MCI Driver not available nni csiop 2st cota ze a E Seas Aedes a EE SSS 22 Accessing Body PIGCWICs nears aen e a tan deesuananes iA 22 Electrode Check 5 oncia dierent aa e i sT 22 John Kelsey PhD BioEnergy Partnership Page 2 of 22 Troubleshoot doc WS BL BDSdGES not MOND asiscotcuatat sc ctates sates acu a a E E atctameanee 22 Can t Load an Old Patient E E EE E E S 22 New Patient name doesn t load voici ccceeecccccccccccesssssscsccecccssssessscsccescessuaeeseeccesseees 22 Clasp fails to show the patients in the database ee eee eeseceseeeeeeeeseesnaeenseeees 22 Installation Important things to check See Kelse
23. ets overloaded confused For whatever reason there is for you to want to close the system try the following 1 If there an interrupt operating the Clasp program is running except for Patient Super conscious Reduction panel where sometimes the windows interrupt does not clear so wait until complete If the progress timer has elapsed then close the interrupt close button or double click top right corner 2 Wait for system to recover min or so 3 Press keys control alt and delete simultaneously ONLY ONCE Ctrl Alt Del wait 20 sec This displays the task manager select consciousness or conmain and End Process John Kelsey PhD BioEnergy Partnership Page 12 of 22 Troubleshoot doc 4 Reopen Clasp say Yes when it asks during opening Do you wish to restore the last patient Do password ensure that the correct patient name is loaded and proceed as normal OR 1 Press Ctrl Alt Del twice to shut down the system and it will automatically restart Restore Windows Reopen Clasp say Yes when it asks during opening Do you wish to restore the last patient Do password ensure that the correct patient name is loaded and proceed as normal 2 Reset the computer by turning it off This will then need to clear Windows files before activating Windows Reopen Clasp say Yes when it asks during opening Do you wish to restore the last patient Do password ensure that the correct patient nam
24. ewer Programs different versions There are 2 bodyviewer exe files one in C gt Clasp gt Body viewer and one in C gt Clasp gt programs See Bodyviewer does not play Close Button not visible This may happen in some Body Viewer Screens and in Homeopathic Activation Increase screen resolution to 1280x1024 Start gt Control Panel gt Dbl Clk Display gt Settings tab this John Kelsey PhD BioEnergy Partnership Page 20 of 22 Troubleshoot doc will have a small area that says Screen Resolution there will be a slider see what stages that this will go through as you go from Left to right Typicals 800x600 1034x768 1280x1024 1400x1050 1600x1200 1280x1024 is the best to see everything Buttons not visible This may happen in some Body Viewer Screens and in Homeopathic Activation Increase screen resolution to 1280x1024 Start gt Control Panel gt Dbl Clk Display gt Settings tab this will have a small area that says Screen Resolution there will be a slider see what stages that this will go through as you go from Left to right Typicals 800x600 1034x768 1280x1024 1400x1050 1600x1200 1280x1024 is the best to see everything No Piggy backs load automatically into bottom piggy back line This will draw from activities in Clasp the more you do the more that the program deems incomplete will be loaded No Unconscious Choices Load This will draw from activities in Clasp the more you do the more that the program deems incomplete
25. hip Page 5 of 22 Troubleshoot doc The password date should be the same as the windows clock date A date of 01 01 2001 is incorrect and the program will not activate correctly The date in the password calendar will also be incorrect The dates are taken from the Windows system clock via a standard Windows function An incorrect date seems to reflect a misconnection in the software communication between Clasp and Windows When this occurs the solution route is Uninstall Clasp save patient data first using Tools if appropriate check the Folder is deleted empty via Windows Explorer My Computer and reinstall Clasp If this does not solve then Windows itself may need re installation This can be the case if a poor Windows Installation has been done or if the computer has been in use for some years and has a significant amount of other software on it Do you want to restore the last patient This will show on first start up after the initial installation or upgrading Click No T Index Error This may occur during the first opening after loading the new program It is generally due to failure to do New or New Owner under step 2 of Install Programs This step is necessary if you have deleted Clasp e g to create sufficient space Need an Update We found in 1999 that some unscrupulous Korean business men were selling the QXCI system for over 45 000 This system was archaic and could not be updated The price was not fair This was inappr
26. ing the process Call John Kelsey on 44 121 243 6318 or QX on 36 1 303 6042 for this process Disease Lexicon no access In Clasp from Sept 2003 until March 2004 the program became too big to fit onto a CD First the disease lexicon was left out and then in Feb 2004 the program was put onto DVD Unfortunately the disease lexicon was missed off and was put onto Master CD2 this may not have been sent out In both cases loading from Master CD2 is suggested The solution is to install an earlier Clasp pre Sept 2003 and then to update this Disease Lexicon this is an unregistered program This may occur somewhat randomly i e after upgrading a program There is no known reason or versions that it is associated with In general if you accept the message the Disease Lexicon is accessible Error Access Denied There are certain aspects of the program that are either under development or for specialist restricted use If the message is after selecting a specific function then this is the case Biofeedback demo version 1 Ifthe program has not been activated then do this see installation and activation instructions An active program has a single digit in the top left of password An un activated program has a 7 digit number 2 If the program has previously been activated then it is rare for it to deactivate An active program has a single digit in the top left of password An un activated program has a 7 digit number 3 Ifthe mes
27. ll still be active and effective Scio not found e Since there are now several versions of the Scio first serial serial second usb serial cable conversion now usb usb it is necessary to tell the programme which Scio version you are operating on This applies to either the Scio or the QX This needs to be set once and once only This is set via the following route Start gt Programmes gt Clasp 32 new gt Scio type gt select the relevant interface e Ifthe SCIO is not found on opening at 25 33 or when using search for SCIO then 1 Power off the SCIO 2 Disconnect the cable from the computer 3 Leave 1 2 minutes 4 Reconnect to the computer 5 Power on 6 Do search for SCIO Movies do not play stick This can occur in Biofeedback and Body viewer It is strongly recommended that you re install the DivX player in order that the latest version is in operation If you do not do this some of the movies in biofeedback and 3D body viewer may not play fully or at all The route is Start gt Programmes gt Clasp 32 new gt DivX 511 video codec Just follow the instructions Conmain error on Opening Clasp will close Check if Body viewer and or Disease Lexicon are open icons on bottom toolbar No Patient data This can happen if the SCIO and Body viewer have not been closed Close Clasp and re open Windows Media Player Opens no movie plays 1 Movie is not available in body viewer 2 DivX player not installed John Kelsey
28. ne conflicts will be generated and the videos will not be able to be viewed This player was dropped after finding that it is not robust This is only necessary if you have installed a version earlier than 8 8 2002 and are updating Removing Angel Video Codec Potion To locate START gt Search for Files and Folders Enter the name Angel Video Codec select C drive the hard disc click search find The display will return the folder containing this program note this To remove START gt Settings gt Control Panel gt Add Remove Programs double click to open gt Locate the Folder Angel Potion and use the Change or Add Remove Button Follow the instructions Installing DivX Player The easiest route is from Master CD2 Place in the CD reader close and wait for it to auto start Confirm Panel Do you want to play the Intro Movie Select No It may play anyway Close the window that states Playing Movie by Go Back Select the Movies tag Click Install Necessary Codec Various panels Starting Bundle Searching for Installed Components will display with an end display of DivX click Next Next in next panel gt Yes gt Next gt 8 Ensure both DivX Codec AND DivX Player are ticked and click Next in Ready to Install Panel gt Setup panel with various messages will display gt 9 Finished Panel will display gt Click Close Dy ee ie If it does not auto start then 1 START gt Run gt Browse gt Look in
29. opriate and illegal something needed to be done Other persons have committed fraud by selling illegal forms of the QXCI Since the QXCI is the largest and best cybernetic medical software in the world today we realize that there will always be greed person who will try to cheat the public So to protect the public we ask that you get an update once a year To get this file go to the internet and get the update file and put it into the clasp32 program folder If you do not have access to the internet call your contact person and have the update file sent to you on disk This way we can protect you and give you more material for helping your patients The programs prior to Nov 2001 I think had a time expiry They would give plenty of warning and then deactivate to the biofeedback only version If you really want to keep using your version then you must set the Windows clock back a year or two This will affect the Biorythyms calculation and you should also adjust your client birth date Failure to update will not destroy your hard disc you will be given plenty of warning and the system does not stop working immediately Picture Data Metafile is not valid Exception EReadError in module CONMAIN EXE at 00016D9B Error reading BiPict2 John Kelsey PhD BioEnergy Partnership Page 6 of 22 Troubleshoot doc Reduce the number of programs running in the background see the QX installation instructions computer set up Midi Absent or Midi Error
30. rror eseseeseeessseseseesseseresresstserssresseseresteesessresreesreseesreesee 15 Too many FolderSi s eeir ecoa ee e eee e t ee e a e aE Eana 15 Printer Chatters during Clasp Operation esssesesssesesssesssessesssessseresseressressresseessee 16 Improper Eny a A E a ete Sr a A NSS 16 Hardware and Patient Troubleshooting sssssssessesssessseessseessseessresseesseessseeesseesseesseessee 16 QXCI Box Lights Interface white box faults 0 ee ceeeeeseeeereeceseceeeeeseeeeaees 16 What 1tdees nce See Ae Oe eee CCG ee NR eg ees as 16 Message in calibration very little energy detected ee ee eeeceseeeeeeeneeeeaeeneeeeeees 16 POWER SOUDCE iii licdicdaseetspaeliiti Utena econ s AEE REE AEE a ER E iS 17 Tro bl sh oting seet nnan e lias E S a A 17 COO ISIS in AA e a E N N 17 SCIO lights flash in strange sequence sssesssesessseesseesseesseesseeessseessressresseesseesseee 18 Patient pain from harness or burns seessseesseessessseressetssseessresseesseeesseeessresseesseessee 18 Printer So Satis E en RE at alc E EE E AA E RE E A Eaa 18 Diagnostie PO SVAN E A E OS TSS 18 SCIO Specifi e nerean ee a A E E nos paer A eaen sasia ane eaanenee niiin 18 Harness Dia SnOstics innser i anna A E EEEE OTA AE S 18 Scio MOL HOUNT s ca e y a a i E ED A AE S ats EEA ESE eaS 19 Conmain error on Opening Clasp will close seeeeseeeseeeesseeerssressessresressessresressesee 19 No Patient data 21 icieets hati tenetidanteea nhiii
31. sage Signal Biofeedback appears on entering calibration then this is just anon problem software glitch Check password screen An active program has a single digit in the top left of password An un activated program has a 7 digit number White Screen This is normally a problem with insufficient graphics capability Check your graphics card capacity Start gt Control Panel gt Dbl Click Display gt Settings tab gt Advanced gt Adapter Tab will often display the Mb of graphics If so note If not worry not It is easy to upgrade desktop graphics For laptops it is integrated into the motherboard and is expensive if not impossible to change For the SCIO 16 Mb minimum is suggested For earlier programs it is possible to run on less Sept 2002 will run on 4 Mb Exact figures are not known for other releases Check also if the DivX player is installed John Kelsey PhD BioEnergy Partnership Page 9 of 22 Troubleshoot doc DivX Player is necessary to visualize some of the videos in the Clasp32 and in particular those included in the Biofeedback section This program is available in the latest versions of Clasp32 Master 2 The Promorpheus or to download free from http groups yahoo com group qxci english You need a Yahoo ID to access this page You can obtain an ID from http www yahoo com As from version 8 8 2002 it is necessary to remove the program Angel Video Codec Potion Should this not be do
32. ta first using Tools if appropriate check the Folder is deleted empty via Windows Explorer My Computer and reinstall Clasp This may not appear to solve the issue but if you just leave the computer shut off for an hour it seems to open up with the correct date next time Don t ask why 3 If this does not solve then Windows itself may need re installation This can be the case if a poor Windows Installation has been done or if the computer has been in use for some years and has a significant amount of other software on It a During Clasp program Opening Just won t start 1 Check points under installation Starts but stops at then the following are likely but not definitive 1 16 Possible hard drive problem Close down any other programs Run Scandisc and Defrag Check for free space 400 Mb is probable minimum after installation 2 25 this is the system checking for the SCIO device presence in versions from mid 2002 3 33 Possible sound card or hard drive problems Check sound card spec Creative labs soundblaster is the benchmark 4 55 this is rare Non XGA monitor is possible 5 88 89 CD error check with Clasp CD provider as under installation above DEMO Program Biofeedback Version only This will be displayed after the first new loading Call an authorized person for activation of the program Activation Error Password Date top right of 01 01 2001 8 888 John Kelsey PhD BioEnergy Partners
33. will be loaded Programs Start gt Unconscious Choices The text at the top blue toolbar indicates activity no movie plays There will be a sequence of displays This is a software glitch as at Feb 2004 Acupuncture points colours don t change This is intended Technically it is complex to achieve Cant get the SCIO to connect via a USB to Serial cable The original design was based on a serial cable if you can use this it is simpler USB converters do work QX have supplied 2 to date Wiretec and ATEN Both work There is care needed in driver selection and the COM ports need setting up See SCIO installation instructions Cannot find a specified file This refers to the 3D Body viewer file not having been loaded from the CD or not as yet provided from QX not being available There will be a message left stating that the system is accessing the body electric In order to remove this it is necessary to close the programme John Kelsey PhD BioEnergy Partnership Page 21 of 22 Troubleshoot doc MCI Driver not available The specified file is either not loaded into the computer or has not yet been finalized by QX for inclusion in the 3D Body viewer software CD OR the DivX player is not loaded into the computer See Loading DivX Player at the end Accessing Body Electric But nothing happens the specified is either not loaded into the computer or has not yet been finalized by QX for inclusion in the 3D Body viewer software C
34. y user manual for loading sequence methods and activation Check your computer specification before loading The following will help to resolve a problem e Clasp is designed for standalone operation do not run other programs at the same time e Ifthe CD does not auto start then there is another route see start up instructions e Brand new computers are not problem free e When installing Windows the technician may not install all parts of the Windows operating system Clasp is a very very sophisticated program It needs the full installation Specify a complete installation when ordering Do not allow a semi or tailored installation e The CD needs to be 100 effective When buying clone computers cheap components are sometimes used Good branded computers are more likely to have good CD readers e If there is a loading type error check the following 1 Do you have a complete Windows installation 2 Check the software and computer spec Against the recommendation 3 Ifit seems to take forever to load over 60 minutes or not at all then hard disc space and or Windows version e g 95 may be the issue This is particularly likely if a previous version of Clasp loaded OK To check delete Clasp after saving patient data and reinstall Also run Scan disc and Defrag 4 Is the CD reader 100 operating Try using another computer If it loads on a different computer then it is your computer which is the likely issue 5 Check your har
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