Front Cover P5500 Manual
Contents
1. User Manual QAS 098 022505 PG1 RB User Manual QAS 098 022505 PG1 RB USER MANUAL A Guide to Installing and Using Your P5500 SmartCard and Fingerprint Reader zvr Etoo ES MN Lun nd biometrics Zvetco Biometrics 6820 Hanging Moss Rd Orlando FL 32807 2009 Zvetco LLC All rights reserved Features and specifications are subject to change without notice Zvetco and the Verifi logo are trademarks of Zvetco LLC Microsoft Windows and Internet Explorer are registered trade marks of Microsoft Corporation This product may have possibility of less than 0 1 according to our measurements of granting access to persons other than those who have registered their fingerprints In no event shall Zvetco or our representatives be liable for any incidental conse quential or special loss arising from granting an access to persons from other than those who have registered their fingerprints In no event shall our corporation or our representatives be liable for any incidental consequential or special loss arising from any use defect malfunction or fault of this product When sending the fingerprint data via communication line or storing such data in a computer sufficient security control is required to avoid abuse of the data Introduction Knowing your Device System Requirements About the Fingerprint Reader About the SmartCard Reader Features and Operation Feature Overview Installing Device Driver2. 15KV Temperature Range 0 40 degrees Celcius 2 3 inches X 3 7 inches X 1 5 inches 4 5 ounces USB 1 1 2 0 ISO IEC 7816 T 0 and T 1 3V and 5V cards supported Support for up to 8 MHz smart cards Up to 250 kbit s communication speed A6ft USB cable 19 Customer Support If you have any problems with your Fingerprint Reader or Software need more information on other Zvetco products or have specific questions relating to your installation please contact Zvetco via the information below e Technical Support email technical support zvetco com or call 407 567 7360 Zvetco Sales email gen sales zvetco com or call 407 567 7358 20 Product Information and Software Updates For general product information and software updates go to the Zvetco Biometrics website at www zvetcobiometrics com Regulatory Information DECLARATION OF CONFORMITY Zvetco Biometrics 6820 Hanging Moss Rd Orlando FL 32807 USA 407 681 0111 declares under our sole responsibility that the product Verifi P5500 complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For home or office use Not intended for use in machinery medical or industrial applications Any changes or modifications not expressly approved by Zvetco could void the u
3. Ensure the USB port has not entered a no poer state If neccessary return the PC from hibernate mode Problem Card indicator light not illuminated There are usually three reasons the card indicator light is not illuminat ed One is the card is not fully inserted or incorrectly inserted Another possible reason may be the software controlling the smartcard has powerd the card to an off state Lastly check that the smartcard drivers are installed properly Problem Why is the fingerprint reader not recognizing my fingerprint when try to enroll or use the device Be sure the Fingertouch unit s cable is firmly plugged into the PC s USB port and that your fingerprint is correctly placed on the device see Section 3 if your finger is very dry moistening your finger will help the sensor to correctly read the ridges and valleys of your fingerprint if your finger is very moist dry your finger and then place your finger on the unit the sensor may be dirty For cleaning instructions please see section 2 Cleaning the Fingerprint Sensor 18 Device Specifications Sensor Power Requirements Regulatory Compliance Environmental Size and Weight Communication Smart Card Reader Cable UPEK TCS1 high resolution 508 d p i 256 X 360 pixels 12 8mm X 18mm Voltage 4 5V 5 25V Current Consumption 100mA during fingerprint acquisition ECC Part B WHQL RoHS Lead Free CE ESD Resistance
4. TIME EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you This Limited Warranty gives you specific legal rights and you may have other rights which vary from state to state Technical Support For a limited time technical support may be provided free of charge under this Limited Warranty Zvetco has established a telephone number for technical support Prior to placing your call please have available the model and serial number of your Product date of purchase a list of all options installed in your Product and a detailed description of the problem For Product information service assistance resolution of a service problem or technical assistance call 407 681 0112 23 Information in this document including URL and other Internet Web site refer ences is subject to change without notice Unless otherwise stated the example companies organizations products domain names e mail addresses logos people places and events depicted herein are fictitious and no association with any real company organization product domain name e mail address logo person place or event
5. is intended or should be inferred Complying with all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or be any means or for any purpose without the express written consent of Zvetco LLC Zvetco may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from Zvetco the furnishing of this document does not five you any license to the patents trademarks copy rights or other intellectual property 2009 Zvetco LLC All rights reserved Zvetco LLC grants the purchaser of this product the rights to reproduce 1 copy of the enclosed User Manual and Quick Start Guide for your records 24 Verifi Fingerprint Products 2YSTcoo ay S amp S I le biometrics www zvetcobiometrics com ZVETCO Tech Support ZVETCO Sales For technical support and For further Sales information questions please email or call please email or call technical support zvetco com gen sales zvetco com 407 567 7360 407 567 7358 Zvetco Biometrics 6820 Hanging Moss Rd Orlando FL 32807 407 681 0111 2005 Zvetco Biometrics All rights reserved All trademark names are registered trademarks of respective manufacturers listed QAS 09
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7. RESENTATIVES BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL OR SPECIAL LOSS ARISING FROM GRANTING AN ACCESS TO PERSONS FROM OTHER THAN THOSE WHO HAVE REGISTERED THEIR FINGERPRINTS INNO EVENT SHALL OUR CORPORATION OR OUR REPRESENTATIVES BE LIABLE FOR ANY INCI DENTAL CONSEQUENTIAL OR SPECIAL LOSS ARISING FROM ANY USE DEFECT MALFUNCTION OR FAULT OF THIS PRODUCT WHEN SENDING THE FINGERPRINT DATA VIA COMMUNICATION LINE OR STORING SUCH DATA IN A COMPUTER SUFFICIENT SECURITY CONTROL IS REQUIRED TO AVOID ABUSE OF THE DATA This Limited Warranty covers only the hardware components packaged with the Product It does not cover technical assistance for hardware or software usage and it does not cover any software products whether or not contained in the Product any such software is provided AS IS unless expressly provided for in any enclosed software Limited Warranty Please refer to End User License Agreements included with the Product for your rights and obligations with respect to the software There may be a parts exchange program for this product Proof of purchase in the form of a bill of sale which is evidence that the Product is within the war ranty period may be required to obtain warranty service 22 In addition if replacement parts are required and you wish to receive the most expedient service available you will be required to provide Zvetco with a credit card authorization to bill your credit card in the event that you fa
8. SS FINGERPRINT CORE No core found from extreme placement of finger FEATURES AND OPERATION Fingerprint Repeatability The fingerprint enrollment process usually consists of multiple placements of the finger to acquire several images for fingeprrint template creation Repeatability placing the center core of your fingerprint in the sensor area increases the quality of your finger print enrollment Three Samples Match f a i WY hi i Wy NN i N N 12 i ER IN EL AS AARS Section 3 Section 3 Skin Condition 16 IDEAL Moderate pressure and normal skin condition generate ideal fingerprint images DRY or LIGHT Light fingerprint images are generally caused by two condtions Not pressing hard enought on the sensor or dry fingers A dry finger condtion can be remedied by lotion or hand washing WET or DARK Dark images are generally caused by two conditions Press ing too hard or having wet or oily fingers A wet finger cond tion can be remedied by hand washing Using the SmartCard Reader Insert SmartCard face up Insert completely until the card indicator light illuminates Removal of smart card can be accomplished by using the thumb and index finger and pushing against the smartcard extraction platform located in the backside of the device Problem Power indicator light not illuminated Check to make sure dev is prop plugg into the usb port
9. al Applications The P5500 SmartCard reader is suitable for a wide range of applications for government applications as well as for enterprise and home usage Typical applications areas of the P5500 are electronic ID social security and loyalty programs e Couponing secure network log on e Banking as well as online shopping and gaming activities Feature OverView 1 SmartCard Reader SCM based ISO 7816 contact reader government approved 2 Fingerprint Reader UPEK based Large Area Silicon based 12 8mm X 18mm fingerprint sensor 3 Ready Light Indicator LED illuminated when powered on by USB and ready for operation Light will be off during USB communication or when in standby 4 SmartCard Communication Indicator LED illuminated solid when smartcard is powered and blinking during communication to PC 5 Scratch Resitant Aluminum Housing Powder coated and laser engraved for superior durability 6 One Hand Card Removal Smartcard area is designed for simple one handed operation for both insertion and removal 7 Large Area Feet Bottom Made of high quality slip resistant rubber for solid operation Installing Device Drivers Please contact Zvetco technical support to obtain the most current driver instal lation package for your specific operating system Section 3 12 Using the Fingerprint Reader Learning Fingerprint Basics Successful use of the fingerprint reader depends primarily on proper and repea
10. as a solid metal powder coated enclosure for superior performance and durability Section 2 System Requirements Operating System Windows XP Windows Server 2003 Windows Vista Windows 7 Linux 2 4 2 6 Available USB Port About your Fingerprint Reader The P5500 offers the larget silicon based fingerprint sensor on the market Especially proficient with one to many applications this ergonomic USB device is perfect for large database installations Leaning upon the proven and reliable UPEK TCS1 large area sensor this reader works well in virtually any application How It Works The P5500 utilizes silicon technology which is more secure easy to use cost effective compact and power efficient than alternatives such as optical and thermal technology The active capacitive pixel sensing technology provides a higher immunity to parasitic effects than passive capactive sensing delivering a high signal to noise ratio and the ability to capture fingerprints from the widers range of sking types Each sensor cell pixel contains an active capacitive feedback circuit sensi tive to the presence of live skin close to the surface of the sensor Each pixel has its own amplifier for highest possible signal to noise ratio High sensitivity allows a thick protective coating to be applied to the surface of the sensor for environmental robustness Software Compatiblity Imprivata OneSign Integrated Platform Sun Solaris Identity Ma
11. il to return the original parts to the address we provide The credit card will only be charged for Zvetco s list price for the part if the part has not been returned within thirty days This Limited Warranty does not cover any consumable items supplied with this Product cosmetic damages damage or loss of any software programs data or removable storage media or damage due to 1 acts of God accident misuse abuse negligence commercial use or modifications of this Product 2 improper operation or maintenance of this product 3 connection to improper voltage supply 4 attempted repair by any party other than a Zvetco authorized personal computer service facility 5 tampering with internal components or 6 direct damage to the fingerprint sensor This Limited Warranty is valid only in country of purchase either the United States of America or Canada This Limited Warranty is invalid if the factory applied serial number has been altered or removed from the product Repair or replacement of parts or hardware as provided under this Limited War ranty is the exclusive remedy of the consumer ZVETCO SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF CONTRACT NEGLIGENCE STRICT LIABILITY OR ANY OTHER LEGAL THEORY RELATED TO THIS PRODUCT SUCH DAMAGES INCLUDE BUT ARE NOT LIMITED TO LOSS OF PROFITS LOSS OF REVENUE LOSS OF DATA LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT DOWN TIME AND PURCHASER S
12. nager SunRay Access Manager Actividentity Card Managment System ActivClient SecureLogin SSO SAP Realtime BioLock Much More Cleaning the Fingerprint Reader Regular cleaning and maintenance is not required for your fingerprint reader However for proper operation the finger sensor must stay free from excessive debris If your fingerprint sensor needs cleaning gently wipe the sensor with a dry soft cloth A Warning To protect against risk of damage to the fingerprint reader Do not pour glass cleaner directly on the fingerprint reader window Never submerge the reader in liquid except for the waterproof edi tion Never rub the fingerprint reader sensor with an abrasive material including paper Do not poke the sensor with your fingernail or any other item such as a pen About your Smart Card Reader The P5500 utilizes the SCM Microsystems state of the art SCR33XX series Smart cards reader This USB smart card reader is ISO 7816 compliant and can be used for cards in ID 1 card format Smart Cards Smart cards can be used for identification authentication and data storage They also can provide a means of effecting business transactions in a flexible secure standard way with minimal human intervention Smart card can provide strong authentication for single sign on or enterprise single sign on to computers laptops data with encryption enterprise resource planning platforms such as SAP etc Typic
13. s Using the Fingerprint Reader Using the SmartCard Reader Troubleshooting Specifications Information Thank you for purchasing the Verifi P5500 Fingerprint and SmartCard Reader combo The P5500 is a combined fingerprint and smart card reader benefiting from the best in both technologies This reader is ideal for commercial and governmnet user providing secure and convenient two factor authentication Please be sure to read through this User Manual completely and pay special attention to the section entitled About the Fingerprint Reader Here are some of the advantages of using a P5500 Verifi Combo Reader Two Factor Authentication Using two factors as opposed to one delivers a much higher leve of authentication assurance The P5500 combines a fingerprint and a ISO 7816 smart card reader for strong authentication High Resolution Greater than 500 d p i resolution and 8 bits of grayscale imaging Robust Packaging Solid aluminum construction with commercial grade powder coat finishing provides scratch resistance durability and protection HSPD 12 Smart Card Reader approved with US government specifi cations for HSPD 12 and PICV Large Area Sensor Sporting a 12 8mm X 18 0mm active sensing area the P5500 can capture the large amount of fingerprint and minu tia data needed to perform solid 1 1 verification and 1 N identification Continuing the Verifi Line of Rugged Biometrics Readers the P5500 h
14. ser s authority to operate this device This product is for use with NRTL Listed UL CSA ETL etc and or IEC EN 60950 compliant CE marked Information Technology equipment No serviceable parts included 21 Limited Warranty Statement Zvetco LLC Zvetco warrants this computer hardware product Product against defects in materials or workmanship for the time periods and subject to the terms and conditions set forth below In the event of a defect these are your exclusive remedies Labor For a period of twelve 12 calendar months from the original date of purchase Zvetco will repair defects in the Product at no charge After the ap plicable period you must pay for all labor charges Parts For a period of twelve 12 calendar months from the original date of purchase from a Zvetco authorized dealer Zvetco will supply at no charge new or rebuilt at Zvetco s option replacement parts in exchange for parts Any replacement parts will be warranted for the remainder of the original warranty period or ninety 90 calendar days from installation by Zvetco s authorized per sonal computer service facility whichever is longer All parts replaced under this Limited Warranty will become the property of Zvetco THIS PRODUCT MAY HAVE POSSIBILITY OF LESS THAN 0 1 ACCORD ING TO OUR MEASUREMENTS OF GRANTING ACCESS TO PERSONS OTHER THAN THOSE WHO HAVE REGISTERED THEIR FINGERPRINTS IN NO EVENT SHALL ZVETCO OR OUR REP
15. table placement of the user s finger Proper care should be given to the fingerprint enrollment process The enroll ment image s captured will be used as a comparison for all future verification usage A high quality enrollment greatly in creases the ease of use for the user The fingerprint enrollment process usually consists of multiple placements of the finger to acquire several images for fingerprint template creation Placing the core of your fingerprint in the active sensor area increases the quality of the enrollment template Fingerprint Placement Placing your finger flat to the sensor area is important to creating a proper fingerprint image However placement of the extreme tip of the finger results in poor template creation PROPER FINGER PLACEMENT Finger is flat to surface and cen tered in sensor area IMPROPER FINGER PLACEMENT Finger is not flat to surface and or 13 not placed in center of sensor area Section 3 Section 3 14 Fingerprint Alignment Successful use of the fingerprint reader depends primarily on proper and repeatable placement of the user s finger Proper care should be given to the fingerprint enrollment process The user should use the finger core as a target for the center of the sensor However slight variations in the placement of the core is acceptable during use FINGERPRINT CORE Center of finger swirl patterns placed in sensor area Ca N I
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