WELCOME PORTAL - Solutions Lab
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1. User Guide WELCOME PORTAL Verizon Voice Cypher WELCOME PORTAL Verizon Voice Cypher Contents mMiroduction to IV Se mer ee een 3 Overview of the Voice Cypher Management Systems ecsssssssssssssesssssssssessecsssssssssessuessnccsscssessusesucessecsuecusesueessessnecauceseeeuessuceseceaeeeneenees 3 Aber the Welcome FT ea nennen eek 4 OI Store eerie species acini cdc tal nee PRUs fev ce vated eu EE odeeey acters 4 Getting ee 5 CR ee sete veranda open cance aca steht ne rhage ane oly nce beets A tate heat 5 EOS ee ee ea ee 5 P3s Word SE WIN en N A E E eases resection gn E atacand cotta A E alone E EE tues Naar gtd 3 EISEN ee ae A E grind env gt eine Eons anata es aap 6 Meister en ee ee ee 6 Moas medd boerse 6 AS NS SG IBIS gatas accent a cet ole seeder gs NER E E A sale NASE UNE EIERN En NRVER E WINFEINIRNER GERNE 6 Pe UG etna steht tenet ceded pense epee WEN RULES WR PURFERE REG EREEL NEN EINE WHERE BENELEIEINEURLEENEAEINE ae aD e ee ee Be ee 7 AAS I RENNEN KEIN cco anes nn pes tree WIRKEN fence RAAE ips Nan casi on vara pe A AA AT 8 Order Detalls ara ee aan vow sr sel ct Aout ad Stites snd ed an tigate een 9 EaSI A chick AEE en aia de ander E AEE E eelens bes asia 10 FI one a N ED eo euere N 11 MYDECO een er ren ee een 12 Device DE Eee ee erneuern 13 PT E IE Sieve saa A ahead vata ade E Death A ae esha EINEN BER NEED EIER EIER NE ators 14 POAC NS Devices toa een eee stemner EaR E a 14 My LOCO tec ete pd eae ncaa ee en A E aap ea2. Contact This page provides a form for reporting technical issues with the Welcome Portal Glossary Device Any device capable of making and receiving Voice Cypher Secure Calls e g a smartphone or tablet with Voice Cypher installed or a Voice Cypher Gateway End User A person or process that uses a Voice Cypher Device Group A set of Voice Cypher Devices grouped together for ease of management License Defines the number of Devices that may be provisioned against an Order OS Operating System PBX Private Branch eXchange a telephone exchange serving a particular business or office rather than a communal carrier telephone company Secure Phone Number The number dialed by a Voice Cypher Device to make a Secure Call to another Voice Cypher Device Note For ease of use the Secure Phone Number ts expected to be the same as the cellular phone number for that Device for those Devices that are not cellular phones the Secure Phone Number will be allocated by the system administrator Secure Call Any form of communication session set up between two Voice Cypher Devices including encrypted messaging as wellas encrypted voice calls Copyright 2005 2014 Cellcrypt Limited Allrights reserved Neither the whole nor any part of the information contained in this document may be adapted or reproduced in any material or electronic form without the prior written consent of the copyright holder Information inthis do
3. Eddy are both in the Sales East Group About the Welcome Portal The Welcome Portal is a Web based interface that allows a Customer Contact to define which End User Devices should be enabled to use the Voice Cypher service within the limits of the License purchased from VZW This user manual describes how to perform this Device provisioning and management role Conventions Key terms are in capitalized bold text the first time they are described and thereafter are capitalized to distinguish them On the Welcome Portal page names are shown underlined while user interface buttons and links are shown outlined and important screen text is shown in bold VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 4 Getting Started Customer Contact Customers are expected to define an individual who will manage their Voice Cypher devices This Customer Contact is provided with access to the Welcome Portal and this person will receive all notifications from the system The Verizon Wireless point of sale systems willrefer to this contact as the IT Administrator When the first order from a Customer is processed by the Voice Cypher order system it must include details of the Customer Contact The login details for accessing the Welcome Portal are sent to this Customer Contact by an automated email which includes a link to the Welcome Portal login page Hereafter when this document refers to you it means the Customer Conta
4. Portal step 4 and manage their Orders including specifying the details of the Devices to be provisioned under each License which will then allow the End Users of those Devices to begin using the Voice Cypher service step 5 Devices can be put into Groups for easier management within the management system Similar steps apply for all order related transactions whether adding or renewing licenses deleting them or suspending the service to a given Customer Customer VZW Voice Cypher VZW API VZW API I Vendor Gateway Vendor Gateway Customer Buyer C 3 w 3 Voice Cypher W elcome Gateway Customer Contact End Users 4 Voice Cypher Service Figure 1 Overview of the Voice Cypher ordering and provisioning system PAGE 3 J D m M Wn Locations Orders Licenses Groups Sales West lt lt N B Sales East Customer Contact Marketing Figure 2 Key relationships between objects A Customer Contact may be responsible for more than one Location each of which has its own account in the VZW ordering system Each Location may submit multiple Orders some of which will have associated Licenses e g to add three phones to the system The Customer Contact can then define which Devices are to be licensed e g the Devices belonging to Alice Bob and Corin For ease of management the Customer Contact can also allocate each Device to a Group e g the Devices for Corin and
5. available to you VERIZON VOICE CYPHER MANAGEMENT PORTAL VERIZON VOICE CYPHER MANAGEMENT PORTAL Home My Account Contact How To LoggedinasAndyDeMan Sign Out This Portal allows you to manage your orders and the mobile devices associated with each order For help in using this Portal please refer to the How To My Account Contact Within your account you can view your orders and the For all Sales Licensing and Support issues please mobile devices associated with each onder You can also contact Verizon technical support at 1 800 927 004 or manage your account details click through to the contact form My Account Contact Us Figure 3 Home page showing typical page layout Masthead Tabs Along the top of the screen ts a masthead with several selectable Tabs My Account Manage your company and login details Orders Devices etc Contact Displays your User details name email address Role etc Masthead Login Status At the top right the screen confirms tf you are signed in Sign Out Clicking this button will log you out of the Welcome Portal Tab Descriptions At the bottom of the screen are short descriptions of the purpose of each Tab VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE Home Clicking this tab brings you back to the Home page as shown in Figure 3 How To The how to section provides answers for some of the most commonly asked queries regarding the
6. of aspecific Device Name Voice Cypher Identifier Secure Number Cellular Number Brand Group Location Notes Date Created Last Updated Currently Valid From Expires Galaxy Nexus 3506390040414788 444 785 Samsung M Suite 4500 Wili 03 Apr 2014 17 Aug 2014 ACTIVE r 12 Feb 2014 12 Feb 2015 Click Edit to change any of the Device details the same screen is shown as in Figure 8 Click Delete to remove this Device WARNING This will deprovision the Device from the Voice Cypher system and the Device will no longer be able to make or receive Secure Calls Click Suspend to deprovision this Device but retain its details You may wish to do this if you find you have insufficient Licenses to allow all your Devices to be activated concurrently For a suspended Device this button changes to Reinstate if clicked this reprovisions the Device in the Voice Cypher system Click Authentication Reset if the user has had to reinstall the Voice Cypher application e g if his device got corrupted and his Device now shows a certificate validation error This allows the user s Device to re authenticate itself with the Voice Cypher service Click Add New Device to add a new Device to the same Order as the currently displayed Device List Device to view all the Devices associated with this Order or View Order to see the associated Order page VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 13 My Grou
7. L USER GUIDE PAGE 16
8. R GUIDE PAGE 14 My Locations Your organization may have more than one Location site from which Devices are deployed or used each Location may have its own budget or account center but if the order is assigned to you as the Customer Contact then you will be able to manage all such Locations within the Welcome Portal This page lists the Accounts you can manage My Locations Location Voice Cypher Ref Ni Suite 4500 Wi 343646497 CA LOL Broadway Stre 3436 46493 Figure 12 Locations may refer to separate sites or accounts Number of Orders Clicking on the respective Location takes you to the My Location page see below Location Details The details of aLocation are shown on the My Location page My Location CA 101 Broadway Str SDA address1 address Orders city Stale Be zpPs View Licenses zipPlus4 courilry Voice Cypher Ref Reference Since Date Created Last Updated User Andy DeMan Figure 13 Details of a Location Site or Account This information is determined from Orders received through the Verizon system so it does not contain any editable fields Each 101 Broadway Street Lower West Westingbury CA 07059 343646497 21 Aug 2014 21 Aug 2014 Location i e site or account is allocated a Voice Cypher Reference number From this page you can click through to the Orders or Licenses associated with that Location VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 15
9. a at 15 Location Detal nee ee en ee eT ae erin een ener Tenn Re eter Tear trem TTT 15 Boi cesta ae iat ee na con E Mca ee erh ae 16 EE 3 E E EN E nossa EEE TE I E O E E E E E ddan apetnal E A O E 16 VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE Introduction to the Welcome Portal Overview of the Voice Cypher Management System The ordering and provisioning architecture for the Verizon Voice Cypher system is shown in Figure 1 derived from the associated interface specification A Customer an agency enterprise or other group may purchase Voice Cypher products through the Verizon Wireless ordering system the Service Creation and Management or SCM platform as shown in step 1 of the diagram Each Order is passed to the Voice Cypher Order API step 2 which validates it and passes the information to the Welcome Portal If this is anew Customer the Welcome Portal creates the Customer Contact account and login details which are communicated back through the VZW systems to the Customer step 3 to the administrator who is responsible for managing the account An Order may include a License which defines the number of Devices for which the Voice Cypher service has been purchased but at this stage does not define which Devices A Customer may send multiple Orders over time each will be associated with its own License since each License has its own start date and expiration date The Customer Contact can now access the Welcome
10. ct Logging In On first login you are required to update the initial password to one of your choosing see Password Security below Once you are logged in the Home page is displayed see Figure 3 When you have finished using the Welcome Portal you should sign out of the system by clicking Sign Out tn the top right corner of the screen You will be logged out automatically if you have not used the Welcome Portal for a given period of time default 15 minutes Password Security The default security settings are as follows these parameters can be configured by the customer IT administrator Passwords must be between eight and 20 characters long Passwords must contain at least one lowercase letter one uppercase letter and one numeric digit Passwords cannot repeat the same character more than twice in sequence Passwords expire after 90 days you must then update your password and will be denied access to the rest of the system until you do so Password changes require a different password from the previous one After three failed login attempts you will be locked out for five minutes After that time you cantry again VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 5 User Interface The Welcome Portal user interface consists of anumber of Web pages The first page you see is the Home page from here you can navigate to other pages that provide details of the Orders Devices and Groups of Devices
11. cument ts subject to change without notice Cellcrypt Limited makes no warranty of any kind with regard to this information including but not limited to the implied warranties of merchantability and fitness for aparticular purpose Cellcrypt Limited and the authors shall not be liable for errors contained herein or for incidental or consequential damages concerned with the furnishing performance or use of this material Warning This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Patents pending Cellcrypt Group Limited Every effort has been made to ensure that the contents of this book are correct However neither the authors nor Cellcrypt Limited accept any liability for loss or damage caused or alleged to be caused directly or indirectly by this book Cellcrypt Mobile and Cellcrypt Gateway are trademarks of Cellcrypt Limited BlackBerry is a registered trademark of Research In Motion Limited Nokia is a registered trademark of Nokia Corporation Android is a trademark of Google iPhone is a registered trademark of Apple Inc www Cellcrypt com Network details amp coverage maps at vzw com 2014 Verizon Wireless Verizon Voice Cypher Welcome Portal User Guide Issue 1 5 21st August 2014 VERIZON VOICE CYPHER WELCOME PORTA
12. dy Wiggles or Andy s BlackBerry This is only used within the Welcome Portal but should be meaningful to you Voice Cypher Identifier is the unique Device identifier this is most easily retrieved from the Info screen of the Voice Cypher application running on that Device Secure Number is the number needed by another Device to make a secure call to this Device it must be unique therefore it is best to use the same number as the Device s cellular number Cellular Number is the Device s normal insecure cellular number This is not used by Voice Cypher but it is useful to store this in the Welcome Portal for example in case you need to contact the Device via a standard cellular call or SMS for support purposes Brand is useful for indicating the user s platform type Android iOS etc but if this information is not available it can be left blank anumber of common brands are predefined in a drop down list Group is a drop down list of any Groups you have already defined to assign this Device to a Group simply select it from the drop down Notes is a text field where you can capture any other information regarding the Device e g why it has been provisioned its intended role invoice details internal inventory number etc VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 11 My Devices The My Devices page shows alist of Devices associated with a particular Order Group or searc
13. e Welcome Portal will enforce predefined rules regarding when you need to change your password you can also change it at any time by clicking this button There are also buttons to take you directly to your Orders License Devices Groups and Locations pages as a faster click through rather than using the masthead Tabs Finally you can add a new device directly from this page If you have only one License for devices this will take you directly to the Add Device page if you first need to select which License to add the device to this will take you to the My Licenses page see Figure 7 VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 7 My Orders The My Orders page lists the Orders received from your Company VERIZON lt VOICE CYPHER Home MyAccount Contact FAQs Logged in as Andy Confirmation ID Transaction Date Location State 6043063578 2014 02 077T08 54 41 172 08 00 MO Suite 4500 Willie Complete 5043963579 2014 02 08T12 23 65 731 08 00 C4101 Broadway Siro Complete Figure 5 An example list of Orders Each Order has the following details Confirmation ID Specific to this Order this links through to the associated Order page see below Transaction Date Date and time Location An abbreviated form U S state first line of address of the delivery address for this order links back to the My Location page State Indicates the Order status which will be one of e Complete Indicates the Ord
14. ed with a parent Order via a Parent Fulfilment ID and may include licensing for Devices To enter or change the details of these Devices click on the Manage Devices button which takes you to the Devices page VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 9 My Licenses End User Devices must be associated with an Order that includes device Licenses Each such Order ts listed on this page My Licenses All Devices Show Devices by Group Devices Total Provisioned Available Product Start Date Expiry Date Location Order View Add f lmparl 100 A JG Voice Cypher User Annual 12 Feb 2014 12 Feb 2015 MO Suile 4500 Wii 6043963578 Figure 7 Orders with associated Device licenses Each Order is shown with the details of the License associated with that Order The Total number of Devices associated with each License The number of Devices already Provisioned against each License The remaining Available Devices that can be provisioned against each License The Product type of the License The Start Date and Expiration Date of the associated License The Location purchasing the Licenses which links to the Location details The Order number which links to the Order details The License State i e whether it is active currently valid Click View to see the Devices page showing the Devices currently provisioned against that License Click Add to provision a new Device against this License Click Import
15. er was successfully processed e Partly Complete For an Order with multiple Line Items some of these have been successfully processed but others are awaiting processing e Pending The Order is awaiting processing e No Line Items There were no Line Items in this Order that require processing by the Welcome Portal VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 8 Order Details The details of aspecific Order are shown as follows VERIZON VOICE CYPHER Home My Account Contact FAQs Logged in as Andy Sign OY CLLLERTPY Order Confirmation ID 6043963578 Order State Transaction Date 2014 02 07 70634101 f2 0800 Complete Hestinahon MLN Location H Sute 4500 Wii Mame Andy company verizon Wireless Lineltem 1 Product 66676114 Voice Cypher User Annual Transaction Type Provision State Devices 100 Fulfillment IC 605364577 Complete Provisioned 4 Parent Fiulfiliment ID Wald 12 Feb 2014 seguente Expires 12 Feb 2015 Manage Devices tem vendon 123456795 Contenti bEb69501 Content Type APPLAGATN temName Volce Cypher User Annual PricePlanPackage PPPID 4557189 PurchasePrice 60 0 DistountP nice 5495 065B49 PPP Type Subscription UnitType Licenses Units 10 era Figure 6 An example Order The main information of relevance is Confirmation ID Transaction Date Order State and Location as shown on the My Orders page The details for each Line Item in the Order are then shown Each Line Item may be associat
16. h list All my devices Move to Group All Devices ier by Group Add Device search Devices Name Yolce Cypher identifier secure Number Cellular Number Brand Location Device State Group E Andy Miro 1234567605453432 177 7114444 7 7140665544 sonyericsson NtSute 4500 Wi ACTIVE r Team 1 mM Charlie 33459709298 19998887777 19998887777 BlackBerry GA 101 Broadway St ACTIVE r O Galaxy Nexus 7632897514323 144788 Samsung Mk Suite 4500 Wie ACTIVE r Nathan Reynolds 76552799309863 16862842617 162842617 BlackBerry NR SU 4500 Wik ACTIVE r Figure 9 Device management page The title line indicates which Devices are currently being displayed in Figure 9 this is all the Devices for the logged in user Each Device is shown with an identifying Name its unique Voice Cypher Identifier Secure Number Cellular Number if applicable a tablet would not typically have a cellular number platform Brand Location Device State and the Group it belongs to if allocated to a Group The state will be one of ACTIVE The Device has been provisioned within the Voice Cypher system INACTIVE The Device is associated with a License that has expired or is invalid SUSPENDED The Device is not currently associated with a License e g if more Devices have been provisioned within the system than can be supported by the License r At the end of any of the states listed above this indicates the Device has registered successful
17. ly with the Voice Cypher system at some point after it was provisioned If this is not present it indicates the Device may be having some other issue registering with the Voice Cypher system e g network problems To see the details of a specific Device see Device Details click on its Name To show the Devices in a particular Group select the Group name from the drop down list and click Show by Group To allocate one or more Devices to a Group select the Group name from the drop down list check the boxes beside the Devices you wish to move into the Group then click Move to Group Any Devices already assigned to a different Group will be moved to the selected Group a Device can only be associated with one Group at a time Specific Devices can be searched for by entering a relevant piece of information e g part of its Name Device ID Secure Number or Brand into the text box and clicking Search Devices You can also add a new device directly from this page If you have only one License for devices this will take you directly to the Add Device page if you first need to select which License to add the device to this will take you to the My Licenses page see Figure 7 VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 12 Device Details Details for a specific Device are displayed as follows My Device Details Authentication Reset Since Add New Device State List Devices View Order Figure 10 Details
18. ps To simplify the management of a large number of Devices within an Order you can create Groups and associated each Device with a Group either when adding the Device for the first time or by editing the Device details at alater point You could assign each department within your company a Group name or use Groups to represent deployments or Devices locations of End Users or whatever assists you best in associating Devices together My Groups a r ry N m Create Group Add Devices to Groups Name Devices Others erlit delete view devices Wibble 1 erlit delete view devites Figure 11 List of Groups To create anew Group click Create Group To add Devices to a Group click Add Devices to Groups this will display a list of All Devices as in Figure 9 For the existing Groups listed you can edit a Group s name delete the Group or view devices in the Group NOTE Deleting a Group does not affect any Devices in the Group you are only deleting the association between the Devices Adding Devices to a Group For an existing Device you can either Navigate to its Device Details page see Figure 8 click on the Edit button then select the Group from the drop down list of Groups Navigate to the Devices list see Figure 9 select the Device s to move to the Group then click the Move to Group button Devices imported from file can be associated automatically with a Group VERIZON VOICE CYPHER WELCOME PORTAL USE
19. to read ina file of new Devices to be provisioned against this License During an import you can also choose to associate the imported Devices with a particular Group Devices can then be listed by Group by selecting the Group from the drop down and clicking Show Devices by Group this will display the My Devices page showing all the Devices in that Group Search Devices License State ACTIVE Specific Devices can be searched for by entering arelevant piece of information e g part of its Name Device ID Secure Number or Brand into the text box on the right and clicking Search Devices this will display the Devices page showing the Devices which match that information VERIZON VOICE CYPHER WELCOME PORTAL USER GUIDE PAGE 10 Provisioning a New Device When provisioning a new Device the Add Device page is shown you may first have needed to select the Location and or Order to which the Device is assigned to make sure that it is allocated to the correct License Add to License 605364577 Location MO Suite 4500 wili Name anayo SSS Voice Cypher Identifier 123456765453432 Secure Number 412203334444 Cellular Number 7714665544 Brand SonyEricsson r Group Unassigned Notes Bob Contact for User Manual scr Required Add Figure 8 Adding anew Device Enter the Device information as follows Name isa text identifier for the Device or its User e g Support Phone 2 or An
20. use of this portal How To Provides a link to simple guidance regarding the use of the Welcome Portal PAGE 6 My Account The My Account Tab provides access to all your account information from a drop down menu My Details Modify your Company and Customer Contact details see below My Orders View the state of Orders your Company has submitted via the VZW ordering process My Licenses Manage the Licenses associated with each of your Orders t e those Orders that alter the number of Devices your organization can use My Devices Manage the Devices associated with your Orders e g provisioning new Devices Add Device Add anew Device a quick click through to speed up adding new Devices My Groups Simplify listing and viewing of Devices by assigning them to Groups My Locations The Locations Accounts that you manage My Details The My Details page shows your Customer Contact details My Details Voice Cypher Ref 343646497 Account Email Username andyig cellcryplLoom Change Password Contact Name Andy DeMan Phone Number 12345673890 My Orders Company Verizon Wireless ne ly Licenses Aare Andy Office view Contact Type IT ADMIN Address 2 My Devices City ThatCity State CA My Groups Zip Code 07070 Zip Plusd My Locations Country US Add Add Device Figure 4 My Details page On the left side are buttons to update these details or change your password Change Password Th
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