aterMark WaterMark
Contents
1. The pH Miracle WaterMark User s Guide Congratulations on your purchase of the pH Miracle WaterMark You will now be able to enjoy the benefits of drinking water with high levels of antioxidants free hydroxyl ions increased pH as well as an excellent source of magnesium and other alkalizing minerals Please take the time to thoroughly read this Users Guide for installation and usage instructions Failure to read this guide and comply with instructions could void your warranty PHMIRACLE Water Mark Y a Marken Congratulations on your purchase of the pH Miracle Water Mark perfect water generator Please take the time to thoroughly read this users guide for installation and usage instructions Failure to read this guide and comply with instructions could void your warranty TABLE OF CONTENTS Section 1 Important Safety Precautions Page 2 Section 2 In the Box Verifying Parts Received Page 3 Section 3 Countertop Installation Pages 4 5 Section 4 Under Sink Installation Pages 6 9 Section 5 Troubleshooting and Warranty Pages 10 12 Section 6 Usage Instructions Page 13 Section 7 Maintenance and Filter Changes Pages 14 15 Section 1 Important Safety Precautions e Do not allow water pressure to exceed 60 psi This may cause internal parts to leak or break causing damage that cannot be repaired e Do not use hot water The use of hot water will cause damage to2. Mark models EE q New filters come with a cap at the bottom Simply pull the cap to remove A general rule of thumb for a family of two using the daily recommended amount of water re place filters every 6 months For a family of four or larger all using more than the recommended amount of water filters might need to be replaces sooner than the recommended 6 months For very dirty water or water with lots of sediment filter 1 may need to be replaced sooner than the rest of the filters The need for this will be indicated if the WaterMark water flow be comes very slow before the time to change the filters is up If this is the case then replace only filter 1 For best results combine WaterMark water usage with pH Miracle supplements and dietary life style Remember good health comes from a multifaceted approach of diet exercise and emo tional health Good water is the foundation of any health routine and now you have the best 15
3. Usage Instructions Refer to Section 5 for Troubleshooting if you have any problems or if the unit is not working correctly 9 Pii ark pa o Section 5 Troubleshooting and Warranty In this section we will cover most potential issues with the WaterMark installation and usage If this sec tion does not cover your issue then please call us at the pH Miracle technical support line 949 215 2330 this number is for tech support only For parts or customer service needs please call 760 751 8321 Question My WaterMark will not release water What should do Answer Be sure the main water supply is on and is sending water to the unit Do this by removing the tube from the inlet valve and turn water on Does water come out of the tube If yes then water is getting to the unit If no check for bent tubes and ensure the Diverter is in the correct position If water is getting to unit and faucet is fully open then it is possible one of the filters is blocked and needs to be replaced In this case please call customer service to request a replacement filter Question Why is the water coming from my WaterMark so slow Answer The normal flow rate should be about 1 2 liters per minute This may seem slow but keep in mind the water is going through 5 cartridges before coming out If the unit is producing less than 1 liter per min ute try loosening the screw on the bottom of the unit Use a large standard flat head scr
4. biologically safe water as a source In an emergency lake water could be used with the WaterMark but should not be done on a regular basis Question was away for a week Why does my WaterMark water smell like rotten eggs Answer If left full of water and not used the mineral filter can develop sulfur The mineral filter contains magnesium that is used to naturally increase the pH and reduce the ORP and when combined with sulfites in your source water when water is not running will create a chemical reaction that will release sulfur This is a harmless nutrient Simply flush your filters for 5 minutes and all odors will be gone If sulfur smell contin ues after flushing you can open the housing for the 3rd filter use the filter wrench provided and add one teaspoon of vinegar let it sit for 10 minutes and then flush for 5 minutes Also it is recommended that if you are going away for several days to remove the 3rd filter put in a Ziploc bag and store in the refrigerator After you come back just reinstall and flush for 10 minutes Question My WaterMark is broken What do do Answer The unit is covered by one of the industry s best warranties please call customer service to obtain warranty service Question Where can get new WaterMark filters Answer Visit phmiracleliving com or Call 760 751 8321 11 ba Fo E i e lRON MAE WARRANTY We are so confident in the WaterMark that we offer the industry s first
5. faster than normal Using WaterMark water is beneficial for cooking soaking fruits and vegetables growing or sprouting food and for giving to pets Enjoy 13 SAMIRACLE i i 2 URF j 7 i gt i 5 Section 7 Maintenance and Filter Changes The WaterMark requires no maintenance other than annual filter changes It is also recom mended that if you are going away for a few days to remove the 3rd filter from the unit and store in the refrigerator in a Ziploc bag To change the filters on the WaterMark remove the round chrome nut on top of the case and lift the case cover off of the WaterMark You will see a filter wrench located next to the filters Remove the wrench Be sure water supply is shot off and WaterMark is not holding pressure to verify this open the WaterMark Faucet Spout or Accessory Faucet and allow any residual pressure to drain Take the filter wrench and remove the filter caps by rotating counterclockwise Lift the old filter cartridge out and press the new cartridge in Filters 1 3 and 4 will have a small cap J installed when they are packaged make a Wrench sure you remove it before you install them Be sure to press the new car tridge completely into place and a replace the filter cap then tighten with the filter wrench Tightness level should be snug do not over Ss tighten Do this one filter at a time to avoid placing filter car tridges and or filter
6. the faucet shaft Use directions on back of faucet box to connect tubing At this point you should have 2 tubes with 2 loose ends one coming from the cold water shut off valve the other coming from the new accessory faucet shaft under the sink 9 Position the WaterMark under the sink where it will stay and connect the end of the plastic tube coming from the cold water shut off valve into the Inlet connector on the back of the WaterMark be sure to push in the tube all the way 10 Connect the tube from the Accessory Faucet shaft to the Outlet connector on back of Wa MIE terMark Be sure to push in the tube all the way Also be sure any cut ends of the tubing are cut square and not flattened If fitting leaks once water is turned on then remove tubing re cut end and re insert 11 The under sink installation of the WaterMark is now complete Before turning on the water supply make sure the faucet on the WaterMark and the Accessory Faucet are in the off position handle pointing up 12 Now turn on the water supply at the cold water shut off valve At this time if any water is com ing from either the WaterMark faucet or the new accessory faucet turn them off Dry any water that has leaked or splashed Inspect all connections for leaks if unsure about a possible leak dry the area with a paper towel and inspect again 13 If you see any leaks shut off the water supply at the cold water shut off valve Open Acce
7. this until desired pH is obtained Question Why does the WaterMark water taste different Answer If you skipped the 10 minute flush during install flush the filters now If you are new to alkaline water the taste may seem foreign This is normal and will dissipate after the first week of use WaterMark water is considered among the best tasting waters of the world If after the flush and a few days of drinking the water it still tastes different call technical support Question Why has my water flow slowed significantly after a few weeks of use Answer If source water is extremely dirty and filled with sediment the filters can become prematurely clogged In this case a filter or filters need to be replaced Please call customer services to request the re placement filters 10 Question Can the WaterMark be used with a salt based water softener and a Reverse Osmosis RO unit Answer It is not suggested that you connect your WaterMark directly to a water supply that comes from a salt base softener system as this will damage the unit If you have a salt softener water system make sure you have an RO system or a Nano System connected to the water outlet that will be connected to your Wa terMark If you need to get an RO system or a Nano system please contact customer service The watermark can be used with an RO system You might need to do an under counter installation in this case This installation should be very simple as
8. Be sure you have ordered and received the Under The Counter Kit before attempting an under the sink install of the WaterMark The needed parts kit for this install is not included and must be ordered via phone or website The Kit Includes Accessory Gooseneck Faucet Water Supply Diverter for both and inch threads Faucet Collar Hole Flange and Accessory Kit Image shown on previous page 2 Unpack your WaterMark and Under the Counter Installation Kit 3 Locate cold water shut off valve under sink this is usually the valve to the right and the hot water valve will be the one to the left Sometimes plumbers reverse this so when you locate the shut off valve on the right shut it off then test it by turning on your faucet no cold water should come out If cold water is coming out then switch by turning of the other valve under the sink Again be sure the valve you have shut off is the cold supply ans i a Some homes have very old and even rusty cold water shut off valves in this case it may be nec essary to install a new cold water shut off valve to assure a leak proof installation this should be done by a licensed plumber if you are not able The pH Miracle is not liable for poor quality installs using old unstable parts 4 Now take your pliers and loosen the nut on top of the cold shut off valve this is where the hose from the faucet above is attached to the valve unscrew with a counter clockwise motion Un
9. by phone for the correct part aie Stem Elbow Gaskets Seals COLOR TABLE The WaterMark comes with the parts needed to install the SiH Test Drops RTH unit on the countertop for un der sink installations you will need an additional parts kit that can be ordered by phone or on RA the WaterMark page on www phmiracleliving com Color Chart If you are missing any parts please contact the pH Miracle Center at 760 751 8321 ens a D D 1 Section 3 Countertop Installation Tools Needed e Pliers e Scissors or Utility Knife e Standard screwdriver e Towel 1 Find the Water Inlet marked on rear of the WaterMark Connect the Stem Elbow to the WaterMark by placing the smallest end into the Water Inlet and pushing until well seated Make sure that the sec ond hole in the back of the WaterMark labeled as Outlet is covered with a plug 2 Unwind the tubing Firmly push one end of the tube into the large end of the Stem Elbow until seated Do not push tubing so firmly that it bends bending will cause tubing to crimp If you need to remove the tube here is a note about Quick Connect Fittings to remove the tube from a Quick Connect water supply must be off and pressure must be relieved from the WaterMark You will see a round collar to the outside of the Quick Connect Fitting this collar must be pushed in towards the connector and held in as you pull the tubing out You may use y
10. caps in the wrong order yo wiih Put filter wrench back in place i replace the case cover and re y install round nut to hand tight All WaterMark filters will expire and need to be replaced every 6 months even if usage has been low The filters cannot last under water for more than 6 months at which point they will actually start to release into the water what they had once cleaned out 14 hana Wofer Mark Turn the chrome cap located on top of the machine counterclock to wise Remove the top cover reveal the filter housings within Reference for filter appearances The bottom end of all the filters has a rubber O ring Use the included wrench by placing it above the filter cap and turning counterclockwise to loosen and then remove the filter cap Top view of WaterMark Remove the filters by pulling up on the filter itself Replace one filter at a time FILTERS spout Replace the filters by inserting the new filter with the rubber O ring towards the bottom Finish the installation by placing filter caps back on and tightening with the included wrench then placing the unit s cover back into place 1 Sediment Filter 2 Ultra Filtration Filter 3 Ceramic Filter 4 Post Carbon Filter Filters are numbered clockwise starting at the filter closest to the chrome water Filter 2 may have a flat top this is the same filter and fits all Water
11. ewdriver to prevent stripping the fitting Turn a turn clockwise and retest Repeat this process until desired flow is obtained If this does not work then you may have a blocked or partially blocked filter that will need to be replaced To request a replacement filter please call customer service Question Why is the pH of the WaterMark water the same as the tap water Answer Most tap water in the U S and other countries is alkaline When testing the pH use the supplied drops in 1 ounce of water Add 2 3 drops of reagent and mix well Your tap water will read green or blue mostly blue If the WaterMark water is also blue this is normal A blue can range from 8 5 to 9 5 The tap water blue may be 8 5 and the WaterMark blue may be 9 5 Purple can be over 9 5 and high as 10 5 The main goal of the WaterMark is to provide energized water The change in pH occurs as a result of this energiz ing Also it is dependent upon your water source and water flow In every case the water will be energized Question When add drops to the test the water it turned purple Is the pH too high Answer It is normal for the WaterMark to create a higher pH in the first 1 2 weeks of use This is due to the filters being new It is perfectly safe to drink If after 2 weeks of use the pH is still high loosen the screw on the bottom of the unit Use a large standard screwdriver to prevent stripping the fitting Turn clockwise turn and retest the water Continue
12. k or counter to mount an accessory faucet If you do not have an existing hole to use you will need to drill a hole The hole needs to be at least 3 4 inch to no more than 1 inch in size Under sink installation means the WaterMark will be under constant water pressure Be sure your home is in compliance with the National Plumbing Code and the water pressure does not exceed 60psi Install ing the WaterMark in a home with high water pressure can result in leaks or a blown connection The pH MIRACLE CENTER IS NOT LIABLE FOR UNDER COUNTER LEAKS If unsure of your water pressure contact a plumber or handyman to verify your pressure is within legal limits If your pressure is over 60psi contact technical support to order a regulator All under sink water filters have several connections where leaks can occur For the first week after installation check for leaks daily If you plan to be gone for more than one day it is recommended that you turn off the main water supply under the sink The WaterMark rarely leaks however for peace of mind we do offer a product called the Leak Control ler that senses water leaks and will shut off the water supply to prevent water damage For those with wooden kitchen floors or a higher level kitchen this may be a good investment Contact technical support to order the Leak Controller Price 49 95 Tools Needed e Pliers e Scissors or Utility Knife e Towel e Possibly a 1 hole saw with drill 1
13. limited lifetime lifetime of the product is estimated at 10 years warranty on this product Even in the water filter indus try this is the first product to ever have a such a warranty The warranty coverage is simple for the first 60 days The pH Miracle Center will replace any defective product including shipping both ways After the first 60 days and for the first 5 years the customer is responsible for shipping fee to The pH Miracle Center but we will repair or re place any manufacturers defect at O cost to the customer and pay the return shipping fee to the customer For the final 5 years the pH Miracle Center will cover the cost of parts for any manu facturers defect customer will pay a maximum labor fee of 35 00 for any repair needed plus shipping both ways CUSTOMER SERVICE 760 751 8321 TECHNICAL SUPPORT 949 215 2330 WARRANTY NEEDS OR SERVICE 760 751 8321 EMAIL WEB SUPPORT www phmiracleliving com 12 Section 6 Usage Instructions It is important to note that the pH Miracle WaterMark is a natural product designed to improve the characteristics of dead Tap or bottled water Its focus is to first clean the water and then to energize the water The energizing of the water is done through natural chemical reaction between minerals and by passing water through a vortex energy field This process produces a superior water that should be part of your daily health routine Keep in mind that non WaterMark water ice cubes wi
14. ll dilute the WaterMark water If you are new to energized alkaline water then it is a good idea to start slow drink 1 3 glasses only your first day 2 4 your second and third day and 4 6 your fourth and fifth day After that go to your full amount which for men should be no less than 3 4 liters and woman 2 3 liters If you have used alkaline water or practice the alkaline diet then you may start drinking your full amount from the first day If you are active in sports or exercise and perspire a lot you can add 2 4 liters per day to the numbers above Possible negative side effects for new users are due to detox symptoms which could include headaches fever runny nose or body aches If you experience any of these please do not stop drinking the water this is a positive benefit of detox and will not last more than a day or two It is normal to have to urinate more while using the WaterMark you may have very urgent needs to urinate in the first few weeks of use this is normal and will soon subside All persons should be urinating at least 6 8 times per day if you have been used to urinating less than that you are most likely dehydrated and need to get used to urinating more often When you take WaterMark water with you in bottles like BPA free plastics or glass the water will hold its energy from 14 to 36 hours Avoid drinking WaterMark water 30 minutes prior to or after taking prescription medications as this may cause them to break down
15. most RO systems in the market use tubing and very similar to the under sink installation of the WaterMark but much simpler since you will not need any additional parts First make sure that the water supply to the RO system is closed Now disconnect the tubing from the RO system that goes to your RO faucet and connect this tubing to the back of the WaterMark to the fitting labeled Outlet Then using the tubing provided with your WaterMark connect the water outlet from the RO system to the back of the WaterMark to the fitting labeled Inlet Make sure the WaterMark faucet is closed to prevent any water from coming out and any leaks Turn the water supply on and now your Water Mark is installed and you will get your water from the RO faucet Make sure you follow the flushing instruc tions before you start drinking the water Question Can the WaterMark be used in conjunction with a pre filter Answer Yes Question Can the WaterMark be hooked up and left outside for use Answer Yes contact technical support for the quick connect adapter for use on an outside faucet Keep the unit out of direct sunlight to avoid fading of the color finish or cover with a towel to protect Question Can send bottled spring water through the unit Answer Yes it will require a pump Please contact customer service to order a water bottle pump Question Can use lake water Answer Even though the WaterMark is antibacterial we recommend using
16. ngs are concealed 8 Notice the lever on the side of the Diverter When the lever is down the water will flow through the Diverter into your sink When the lever is turned up the water is redirected to run through your Water Mark Turn on the water at your main faucet Move the lever on the Diverter up to send the water through the WaterMark It may take a few seconds for the water to exit the WaterMark this is normal as all the filters fill with water 9 On first use allow the water to run through the WaterMark for at least ten minutes to flush the filters out the water may appear discolored in the beginning After the 10 minutes passes the water is ready for drinking CONGRATULATIONS YOU HAVE SUCCESSFULLY INSTALLED YOUR WATERMARK 10 Go to Section 6 for Usage Instructions Refer to Section 5 for Troubleshooting if you have any problems or if the unit is not working correctly E ia Te y A D l DA o rt Section 4 Under Sink Installation Kit Part List ia a 7 AAS Gooseneck Accessory Faucet _ f p r 1 Hole Flange 2 Cold Water Supply Diverter with Reducer amp Quick Connect Faucet Collar 3 Cold Water Supply Diverter with Quick Connect Faucet Accessory Kit viriibidrisiiriiiisianjaynn epar E i ANNE MRE Section 4 Under Sink Installation Continued This installation method requires a hole in the sin
17. our fingernail or the Quick Connect Release Tool to push in on the collar If the collar is not pressed and held in while pulling on the tubing the tubing will not be removable 3 Remove the aerator tip of faucet currently attached to your faucet by turning it counterclockwise Most faucets will need a tool to do this common pliers should work To avoid scratching your faucet use a small towel to wrap around the faucet tip before using the pliers to turn it If you cannot remove the faucet tip then you may want to call a handyman to help 4 Now look at the aerator faucet tip Does it have threads on the outside or inside If outside a male end follow the A instructions below If the threads are on the inside a female end follow the B instructions below A Locate the Adapter Rings and determine which fits your faucet which is the same size as you aerator faucet tip Once you ve identified the right Adapter for your faucet verify the rubber O ring is placed in the top of the Diverter then screw the adapter onto the Diverter Now place a rubber O ring in the top of the adapter to prevent any leaks Screw the Adapter attached to the Diverter into faucet hand tight no need for tools After the final step if you see a leak then you may use pliers to turn the Diverter one more half turn until leaking stops B Make sure there is no threaded Adapter Ring on top of the faucet Diverter if there is one remove b
18. screw and move the hose to the side 5 Locate the white plastic Quick Connect Water Supply Diverter there should be two sizes one is for inch thread and the other is for inch thread Locate the piece that fits onto your cold water shut off valve the piece should screw on easily do not force it hand tighten only It isn t necessary to use tools to install this piece If the part is leaking after install then try to snug a little tighter by hand until leak stops 6 Now re connect the main faucet hose to the new plastic water supply fitting use pliers to tighten just more than hand tight Do not over tighten 7 Take one end of the plastic tubing and insert it into the plastic faucet supply piece you just in stalled be sure to push tubing all the way in You may choose to cut the plastic tube to the appro priate length or gather the extra tube under the sink If you cut it be sure it s long enough to reach the WaterMark where it will sit under the sink Do nothing with the other end of the tube for now 8 Locate Accessory Faucet and install at hole on sink or counter top Use the instructions printed on the Accessory Faucet box to install the faucet The Accessory Faucet comes as four parts 1 Main spout 2 Body 3 Base collar and 4 Accessory Kit which includes washers and nuts See labeled image of contents on page 6 Once the Accessory Faucet is installed then you will need to connect the plastic tubing to the bot tom of
19. ssory Faucet to relieve any pressure in the unit Remove leaking tube and inspect end is cut square and not at an angle If cut at an angle re cut it square and be sure the end is round when inserting tube into connector If you need to remove the tube here is a note about Quick Connect Fittings to remove the tube from a Quick Connect water supply must be off and pressure must be relieved from the WaterMark You will see a round collar to the outside of the Quick Connect Fitting this collar must be pushed in towards the connector and held in as you pull the tubing out You may use your fingernail or the Quick Connect Release Tool to push in on the collar If the col lar is not pressed and held in while pulling on the tubing the tubing will not be removable 14 Once you confirm there are no leaks on the back of WaterMark and at the Accessory Faucet connection where tube enters faucet then you may open the Accessory Faucet above the sink and let water run through the WaterMark 15 On first use allow the water to run through the WaterMark for at least ten minutes to flush the filters out the water may appear discolored in the beginning After the 10 minutes passes the water is ready for drinking 16 Ensure that the faucet on the actual WaterMark appliance stays closed or water will be dis pensed below your sink You may want to tape the handle of the WaterMark faucet closed so it cannot be opened accidentally 17 Go to Section 6 for
20. the machine and filters and will void the warranty e The use of filters other than those from pH Miracle can cause defects and damage to the unit as well as not providing proper water e This unit was designed to be used with cold tap water Using other water sources or hot water could result in damage to the unit and a final product that does not meet pH Miracle s safety rec ommendations e Avoid areas that have open flames or high temperatures excessive moisture or dust and expo sure to freezing temperatures e Select an area that is stable and level AE e ye Siv _ 4 B i r Section 2 In the Box Please start by removing the WaterMark from its box Inside the box should include the following parts WaterMark Faucet Spout with 2 rubber O Rings Installed at Base Tubing Faucet Diverter chrome metal piece Faucet Diverter Adapter Rings Faucet Gaskets Seals black blue or green rubber O rings pH Test Drops with Color Chart 90 Quick Connect Stem Elbow white plastic piece e Quick Connect Release Tool Filter Wrench housed within the appliance o User Manual ga ane Faucet Spout 4 Adapter Rings Quick Connect There are many types of fau Release Tool cets and it is not possible to in clude a faucet diverter to fit all faucets If the diverter that is included in the box does not fit your faucet please contact us
21. y unscrewing it Once this piece is removed verify there is a rubber O ring inside the top of the Ts faucet Diverter this will prevent leaks Screw the Diverter onto the faucet hand tight no need to use tools After the final step if you see a leak then you may use pliers to turn the Diverter one more half turn until leak stops 5 Place the WaterMark on the level surface where you intend for it to stay Decide how long the tubing needs to be to easily reach from the faucet to your WaterMark You may gather the tubing and hide it behind the WaterMark or cut the tubing to desired length using scissors or a utility knife Do not cut the tubing at an angle Also be sure to leave enough tubing to allow you to easily swivel your faucet either direction once attached 6 Take the free end of the tubing and press it onto the barbed end of the faucet Diverter Be sure to push the tubing completely over the barbs If there is no barbed end but a nut instead remove the nut on the Diverter Slip the nut over the end of the tube and push that end onto the Diverter over the barb revealed once you removed the nut When the tube is well seated screw the nut back on to hold it in place 7 Now install the Faucet Spout Verify that the two rubber O rings are on the bottom of the shaft Use olive or cooking oil to lightly coat the O rings then press the Spout firmly into the open hole on the WaterMark until the both O ri
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