Firmware Release Notes
Contents
1. In prior versions of firmware when the source is looped back to the matrix or comes from an XTP or SMX matrix the SIS input HDCP authorization off command is not working It will continue to output the source Disabling the HDCP at the main source is OK black screen This issue has been resolved in v1 20 by outputting a green screen when disabled USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes i Extron Electronics Current Firmware Revision 1 18 The following notes provide known firmware issues and release history for the Extron DXP series Matrix Switchers For more information please call your Extron Applications Engineer Updated February 26 2013 Extron Products Affected DXP series Matrix Switcher Firmware part number 49 100 50 Current Engineering Revision E24992 Current Firmware Revision Affected 1 17 Current Firmware 1 18 TECH NOTES When updating the DXP Matrix switcher firmware version 1 17 the following procedures are necessary 3 Save your switcher configuration first using the Matrix Switcher Windows Control Program then restore and re enter your IP settings Refer to the DXP User s Manual 4 Update the DxXP firmware to v 1 18 or higher a Upload the new firmware using the Matrix Switcher Windows Control Program the Extron Firmware Loader program or t2. e Corrected black screen output when changing resolutions With DXP HDMI or DVI Pro if there was a resolution change on one input video from other inputs could stop Showing This has been resolved in v1 15 e Corrected random infinite snow In rare cases DXP HDMI or DVI Pro were found to output snow indefinitely when an output was routed to a display Cycling power on the DXP matrix corrected this issue This has been resolved in v1 15 e Corrected Green Screen output during boot up After the DXP HDMI or DVI Pro boot s up if a tie had not been previously made the board would output a green screen when the user routed an HDCP compliant signal to an HDCP compliant display The workaround for this issue was tie to an unused input first and then to the HDCP compliant input This has been resolved in v1 15 e Corrected video flashing at 59 94 Hz Video with a refresh rate of 59 94 Hz was found to flash consistently with DXP HDMI or DVI Pro This has been resolved in v1 15 e Corrected random pixilated image Randomly after a switch is made with DXP HDMI or DVI Pro there would be a pixilated video output or no video Cycling power on the DXP matrix corrected this issue This has been resolved in v1 15 e Corrected random audio distortion With DXP HDMI or DVI Pro audio would become distorted after a switch was made Cycling power on the DXP frame corrected this issue This has been resolved in v1 15 USA 800 633 9876
3. e SIS Rooming Issue The SIS MR rooming command response has changed The current response does not contain the room name this affects the Window Control Program which expects to receive the the room name in order to execute properly Workaround Use SIS MR Rooming command serially RS 232 USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes ern Extron Electronics FIRMWARE RELEASE HISTORY Firmware revision 1 15 provides support for updates to hardware that do not change the basic operation of the switchers The following new feature has been added to the Series e Added support for OEM versions of the DXP Matrix Switcher Series Support has been added for select OEM versions of the DXP DVI matrix switcher series The following is a list of issues found in Firmware Version 1 13 for DXP DVI Pro and DXP HDMI that are now resolved by Version 1 15 e Corrected Cable Extender lock up In the previous version of firmware the DXP HDMI or DVI Pro would stop switching when used with certain cable extenders Cycling power on the DXP Matrix corrected this issue This has been resolved in v1 15 e Corrected video hash marks In prior versions of firmware horizontal hash marks would randomly appear in the video Cycling power on the DXP Matrix corrected this issue This has been resolved in v1 15
4. Reset the DXP Matrix using the SIS command Esc ZQQQ via Telnet or RS 232 c Verify that the DXP Matrix firmware was updated by issuing it the SIS command Q or qg Firmware versions 1 16 was never released in shipping units KNOWN ISSUES The following is a list of known firmware issues found in the firmware Version 1 17 e Occasional loss of HDCP communication during power cycle In rare cases after the matrix is power cycled some displays have been found to stop HDCP communication This causes the DXP HDMI or DVI Pro switchers to output a green screen when an HDCP compliant signal is routed to the display Workaround Power cycle the display after the DXP has completely booted up USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Sem Extron Electronics FIRMWARE RELEASE HISTORY Firmware revision 1 17 provides support for updates to hardware that do not change the basic operation of the switchers The following new feature has been added to the Series e Added Input HDCP Authorized On Off This new feature allows the user to turn off the HDCP authorization between the source and the matrix When Input HDCP Authorization is OFF the source will not encrypt content that does not require encryption any material requiring encryption will not be delivered from the source
5. DXP series Matrix Switchers For more information please call your Extron Applications Engineer Updated October 27 2011 Extron Products Affected DXP series Matrix Switcher Firmware part number 49 100 50 Current Engineering Revision E24398 Current Firmware Revision Affected 1 13 Current Firmware 1 15 TECH NOTES When updating the DXP Matrix switcher firmware version 1 13 the following procedures are necessary 7 Save your switcher configuration first using the Matrix Switcher Windows Control Program then restore and re enter your IP settings Refer to the DXP User s Manual 8 Update the DXP firmware to v 1 15 or higher a Upload the new firmware using the Matrix Switcher Windows Control Program the Extron Firmware Loader program or the DXP Matrix internal Web pages b Reset the DXP Matrix using the SIS command Esc ZQQQ via Telnet or RS 232 c Verify that the DXP Matrix firmware was updated by issuing it the SIS AAS nT command Q or q KNOWN ISSUES The following is a list of Known firmware issues found in the firmware Version 1 15 e Occasional loss of HDCP communication during power cycle In rare cases after the matrix is power cycled some displays have been found to stop HDCP communication This causes the DXP HDMI or DVI Pro switchers to output a green screen when an HDCP compliant signal is routed to the display Workaround Power cycle the display after the DXP has completely booted up
6. inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Spent Extron Electronics e Corrected loss of signal when hot swapping sources When using Extron DVI or HDMI extenders on the input of an DXP HDMI or DVI Pro hot swapping the source would cause the DXP to stop passing video This has been resolved in v1 15 e Corrected EDID assignment when changing refresh rates or audio formats With DXP HDMI or DVI Pro and prior versions of firmware if the user changed EDID for a particular resolution with stereo audio to the same resolution with multi channel audio or changed an EDID with a particular resolution at 50Hz to 60Hz refresh rate to a different refresh rate the EDID assignment would not take This has been resolved in v1 15 e Improved browser support for Mozilla Google Chrome and Apple Safari When using the DXP Matrix s embedded webpage some Web browsers would not properly display the webpage This has been resolved in v1 15 e Updated 576p 50Hz 720p 50Hz and 1080p 50Hz EDID to include audio In the previous released firmware 5760 50Hz 720p 50Hz and 1080p 50Hz EDID files did not include audio In v1 15 these EDID have been updated to include support for 2 channel audio USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383
7. 4400 Japan 81 3 3511 7655
8. Firmware Release Notes Sse Extron Electronics Current Firmware Revision 1 20 The following notes provide known firmware issues and release history for the Extron DXP series Matrix Switchers For more information please call your Extron Applications Engineer Updated December 02 2014 Extron Products Affected DXP series Matrix Switcher Firmware part number 49 100 50 Current Engineering Revision E27921 Current Firmware Revision Affected 1 18 Current Firmware 1 20 TECH NOTES When updating the DXP Matrix switcher firmware version 1 18 the following procedures are necessary 1 Save your switcher configuration first using the Matrix Switcher Windows Control Program then restore and re enter your IP settings Refer to the DXP User s Manual 2 Update the DXP firmware to v 1 18 or higher a Upload the new firmware using the Matrix Switcher Windows Control Program the Extron Firmware Loader program or the DXP Matrix internal Web pages b Reset the DXP Matrix using the SIS command Esc ZQQQ via Telnet or RS 232 c Verify that the DXP Matrix firmware was updated by issuing it the SIS command Q or qg Note Firmware 1 19 was never released in shipping units USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes 5 Extron Electronics KNOWN ISSUES The following is a l
9. he DXP Matrix internal Web pages b Reset the DXP Matrix using the SIS command Esc ZQQQ via Telnet or RS 232 c Verify that the DXP Matrix firmware was updated by issuing it the SIS command Q or qg Note Updated 4 23 2013 The DXP SIS tie command only gives single digit numeric response Since most Extron matrices give two digit responses this may cause an issue when monitoring responses using global scripts in control systems Please take note and make the necessary adjustments SIS tie command DXP Response Other Matrix 1 1 Outi Ini All OutO1 In01 All USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Seem Extron Electronics KNOWN ISSUES The following is a list of Known firmware issues found in the firmware Version 1 18 e Occasional loss of HDCP communication during power cycle In rare cases after the matrix iS power cycled some displays have been found to stop HDCP communication This causes the DXP HDMI or DVI Pro switchers to output a green screen when an HDCP compliant signal is routed to the display Workaround Power cycle the display after the DXP has completely booted up FIRMWARE RELEASE HISTORY Firmware revision 1 18 provides support for updates to hardware that do not change the basic operation of the switchers The following is a list of issues found
10. in Firmware Version 1 17 for DXP DVI Pro and DXP HDMI that are now resolved by Version 1 18 e Corrected Audio Distortion Issue In prior versions of firmware when using an onboard Intel Graphic 4000 card audio signals would become distorted when an audio Signal type is changed This issue has been resolved in v1 18 USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Seem Extron Electronics Current Firmware Revision 1 17 The following notes provide known firmware issues and release history for the Extron DXP series Matrix Switchers For more information please call your Extron Applications Engineer Updated April 10 2012 Extron Products Affected DXP series Matrix Switcher Firmware part number 49 100 50 Current Engineering Revision E24992 Current Firmware Revision Affected 1 15 Current Firmware 1 17 TECH NOTES When updating the DXP Matrix switcher firmware version 1 15 the following procedures are necessary 5 Save your switcher configuration first using the Matrix Switcher Windows Control Program then restore and re enter your IP settings Refer to the DXP User s Manual 6 Update the DXP firmware to v 1 17 or higher a Upload the new firmware using the Matrix Switcher Windows Control Program the Extron Firmware Loader program or the DXP Matrix internal Web pages b
11. ist of Known firmware issues found in the firmware Version 1 20 e Occasional loss of HDCP communication during power cycle In rare cases after the matrix is power cycled some displays have been found to stop HDCP communication This causes the DXP HDMI or DVI Pro switchers to output a green screen when an HDCP compliant signal is routed to the display Workaround Power cycle the display after the DXP has completely booted up e HDCP Authorization feature will output green screen with audio When the input HDCP is turned off the DXP will output black screen with or without audio depending on the source However in some cases the DXP will output green screen with audio FIRMWARE RELEASE HISTORY Firmware revision 1 20 provides support for updates to hardware that do not change the basic operation of the switchers The following is a list of issues found in Firmware Version 1 18 for DXP DVI Pro and DXP HDMI that are now resolved by Version 1 20 e Corrected the Output Noise Issue In prior versions of firmware when the output is un tied some sensitive monitors will not sleep and other products report active signal When tied noise may appear intermittently This issue has been resolved in v1 20 e Corrected the 3D compatibility Issue In prior versions of firmware the DXP cannot switch some 3D sources This issue has been resolved in v1 20 by updating the 3D Info Frame data e Corrected the SIS Input HDCP Authorization Issue
12. unless Input HDCP Authorization is turned ON default ASCII Unit response HDCP Authorized Device On Esc E x301 1 HDCP Hdcp E X301 1 lt HDCP Authorized Device Off Esc E x301 0 HDCP Hdcp E X301 O lt Query HDCP Authorized Device status Esc E X301 HDCP lt X301 X306 Hdcp E X301 X306 lt Verbose mode 2 3 X301 input X306 1 allow HDCP encryption Default 0 block HDCP encryption The following is a list of issues found in Firmware Version 1 15 for DXP DVI Pro and DXP HDMI that are now resolved by Version 1 17 e Corrected the SIS Rooming Issue In the previous firmware version v1 15 the SIS MR rooming command response was found to have changed The current response did not contain the room name this affected the Window Control Program which expects to receive the room name in order to execute properly The room name is restored and this issue has been resolved in v1 17 e Corrected Audio Distortion Issue In prior versions of firmware audio signals would become distorted when changing video resolution and or audio signal format This issue has been resolved in v1 17 USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes i Extron Electronics Current Firmware Revision 1 15 The following notes provide known firmware issues and release history for the Extron
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