USER GUIDE GUIDE DE L`UTILISATEUR
Contents
1. a week Email us at support wink com or call 1 844 WINK APP to speak to a real person 352. allows Relay to recognize which user is present via their smartphone and activates their stored user profile NOTE Runs the Wink app Wi Fi Bluetooth and ZigBee compatible WARRANTY LIMITED ONE YEAR WARRANTY Wink Inc Wink Original Purchase Product Warranty Wink warrants to the original purchaser Purchaser of this Wink product for the period of one 1 year following the date on which Purchaser purchases the product that the product shall be free of defects in design assembly material or workmanship Wink will refund or replace at its option any defective product free of charge In order to qualify for this warranty the Purchaser must provide the defective product and a copy of the original receipt of purchase to Wink for inspection The receipt of purchase must indicate the product purchased price paid date of purchase and name of merchant To request service under this warranty contact Wink at 1 844 WINK APP or support wink com anda Wink representative will provide instruction on how to proceed This warranty shall be null and void if Wink determines that the product has been improperly installed altered or tampered with in any way This warranty does not protect against normal use wear and tear or damage due to abuse 28 THIS WARRANTY CONTAINS THE SOLE WARRANTY OF WINK THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE IMPLIED WARRANTY OR CONDITION OF QUALITY MERCHANTABI
3. harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help 30 CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC RADIATION EXPOSURE STATEMENTS This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator and your body NOTE The country code selection is for non US model only and is not available to all US model Per FCC regulation all Wi Fi product marketed in US must fixed to US operation channels only 31 INDUSTRY CANADA STATEMENTS This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device RADIATION EXPOSURE STATEMEN
4. hook and press the main unit s uncovered ports onto the power box and snap it into place You are now ready to start configuring Relay CONFIGURING RELAY Connecting Relay to Wink is easy Follow the step by step instructions that appear on the Relay screen KOI TE INLENINLSA INN Relay will automatically turn on once it s connected to the power box and power has been restored to the circuit breaker Instructions on Relay s screen will walk you through the Wi Fi pairing process NOTE Relay must be connected to Wi Fi to operate If Relay does not connect to your Wi Fi network see Troubleshooting section Log in or create a Wink account CUSTOMIZING RELAY After setting up your Wink Relay you can customize Wink Relay through the Wink app on your smartphone Connect your smartphone to your Wi Fi network enter network name and password Download or launch the Wink app from the Apple App Store or Google Play 7 34 New York City mas 82 Create or sign into your Wink account Go to Relay in your Wink app where you can customize your Relay For more information and further set up assistance please visit wink com relay 25 26 4 3 multi touch LCD display 2x smart switches trigger lights or user preset actions Designed to control up to two 2 light loads Microphone and speaker for intercom functionality Temperature and humidity sensor Proximity sensor Bluetooth Low Energy BLE
5. line 1 load 2 and neutral wires 12 then disconnect from existing switch IF THERE ARE NO NEUTRAL WIRES STOP AND CALL US AT 1 844 WINKAPP Disconnect wires from existing switches Cut and strip wires if necessary TO TRIM WIRES Place wire in the trimming notch closest to the spring at the spot it should be cut and press handle TO STRIP WIRES Place insulated wire in the stripping notch that fits the wire gauge Press and hold handle closed Rotate wire until a cut is made around the insulation and pull insulation off the wire 14 DOUBLE GANG BOX INSTALLATION RECOMMENDED A double gang box is a double light switch that controls two loads Connect wires from gang box to wires on the power box NOTE Colors of wires may vary depending on your gang box Consult a qualified electrician if you are unsure about a wire Connect the line wire from the gang box usually black to the black 2 pole connector on the power box 1 Connect one of the load wires from the gang box usually black to one of the red 2 pole connectors on the power box 2 Connect the other load wire from the gang box usually black to the other red 2 pole connector on the power box 3 Connect the neutral wire s from the gang box usually white to the white 4 pole connector on the power box 4 There are no bare copper ground wires on the power box however there will be ground wires in your wall connect them all using t
6. LITY OR FITNESS FOR A PARTICULAR PURPOSE AND SUCH IMPLIED WARRANTIES IF ANY ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY IN NO EVENT SHALL WINK BE LIABLE FOR INCIDENTAL SPECIAL DIRECT INDIRECT OR CONSEQUENTIAL DAMAGES SUCH AS BUT NOT LIMITED TO LOST BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY WINK PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Some jurisdictions do not allow exclusions or limitations on implied warranties or incidental consequential or other damages so the above exclusions and limitations may not apply to you 29 COMPLIANCE FCC STATEMENTS This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause desired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause
7. TS This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator and your body 32 PRODUCT RATING 120VAC 60Hz 3A 360W Tungsten per each output 120VAC 60Hz 8A 960W General Purpose per each output COPYRIGHT NOTICE Copyright 2014 Wink Inc Wink is a trademark of Wink Inc No part of this manual may be reproduced or modified without written consent from Wink Inc Wi Fi is a registered trademark of the Wi Fi Alliance Bluetooth is a registered trademark of SIG Inc ZigBee is a registered trademark of ZigBee Alliance 33 TROUBLESHOOTING ISSUE SOLUTION Won t power up Not connecting to Wi Fi have extra wires 34 Check the wiring Check your router settings 1 Relay can ONLY connect to a 2 4GHz router broadcasting with a 20 MHz bandwidth When using a dual band router Dual band routers operate in 2 4GHz and SGHz modes simultaneously Relay CANNOT connect to the SGHz network it can ONLY connect to the 2 4GHz network Relay can ONLY connect to the 2 4GHz router broadcasting with a 20 MHz bandwidth NOT when the 2 4GHz router is broadcasting with a 40MHz bandwidth 2 Check that security is set to WPA PSK not WEP Check the wiring instructions CUSTOMER SERVICE If you need any help we have your back with a customer support team that is available 7 days
8. WINKRELAY USER GUIDE GUIDE DE L UTILISATEUR ENGLISH TABLE OF CONTENTS Important safety information Overview Parts included Installation e Double gang box e Single gang box e Main unit Configuring Relay Logging into Wink e Customizing Relay Features Warranty Compliance Troubleshooting QD NY rr eeeeeees N 10 24 26 28 30 34 IMPORTANT SAFETY INFORMATION Carefully read all safety information before installing WARNING RISK OF ELECTRIC SHOCK Before installing servicing or removing Relay TURN OFF POWER AT CIRCUIT BREAKER After power has been turned off make sure the light switch you are going to replace with Relay is powered down before continuing installation NOTE It is recommended to use a circuit tester to make sure the circuit is off Installation involves handling high voltage wires follow warnings and safety instructions carefully IF YOU ARE UNSURE ABOUT ANY OF THE INSTRUCTIONS CONSULT A QUALIFIED ELECTRICIAN CAUTIONS 8 REQUIREMENTS Relay can ONLY connect to a 2 4GHz router broadcasting with a 20 MHz bandwidth Relay must be installed in accordance with the installation instructions and installed or used in accordance with appropriate electrical codes and regulations Only use this device with copper or copper clad wires Relay can ONLY be installed in a light load gang box a gang box that controls light
9. g box usually black to one of the red 2 pole connectors on the power box 2 Connect the neutral wire s from the gang box usually white to the white 4 pole connector on the power box 3 There are no bare copper ground wires on the power box however there will be ground wires in your wall connect them all using the green 4 pole wire connector included NOTE Your ground wires may already be attached together with a connector If this is the case you will not need to complete this step WARNING Cap any loose wires 10 11 12 20 Push all wires back into wall as far as possible Screw power box in place with the two 2 screws provided Depending on the size of your wall opening the powerbox may or may not fit completely inside the wall Do not screw the powerbox flush with the wall Turn power back on at circuit breaker On the front of the power box you will see two buttons and an LED light If wired correctly the LED light will be solid green Press and hold the button the light was wired to the light should turn on If the LED light does not light up green see Troubleshooting section INSTALLING THE MAIN UNIT The main unit attaches to the power box in one of three positions left center right using one of the three ports on the back of the unit 13 Once you have decided which position you want place the snap plates included over the unused ports and snap them into place 14 Gently
10. he green 4 pole wire connector included NOTE Your ground wires may already be attached together with a connector If this is the case you will not need to complete this step WARNING Cap any loose wires 9 Push all wires back into wall as far as possible 10 Screw power box in place with the two 2 screws provided 11 12 16 Depending on the size of your wall opening the powerbox may or may not fit completely inside the wall Do not screw the powerbox flush with the wall Turn power back on at circuit breaker On the front of the power box you will see two buttons and an LED light If wired correctly the LED light will be solid green Press and hold the top button the light attached to load 1 should turn on Press and hold the bottom button the light attached to load 2 should turn on If the LED light does not light up green see Troubleshooting section 18 SINGLE GANG BOX INSTALLATION A single gang box is a single light switch that controls one load Since Relay has the ability to control two light loads installation in a gang box that has two loads running to it is preferred Connect wires from gang box to wires on power box NOTE Colors of wires may vary depending on your gang box Consult a qualified electrician if you are unsure about a wire Connect the line wire from the gang box usually black to the black 2 pole connector on the power box 1 Connect one of the load wires from the gan
11. s only Relay can only be usedin a single or double gang box wherea neutral wire is present Do not install in a multi gang box unit Relay is not compatible with a 3 way light switch Relay replaces single or double light switches not wired to an AC outlet The included wire stripper has an exposed blade which could potentially cause injury Use with caution Use this device only for its intended purpose as described in this user guide OVERVIEW CET INSTANT ACCESS TO YOUR CONNECTED HOME ON A TOUCHSCREEN THAT S TAILORED TO YOU CONTROL SMART LIGHTS KOO lt a IN BLO S NLA AND MGRE ALL FROM WINK RELAY PARTS INCLUDED MAIN UNIT POWER BOX WIRE USER GUIDE CONNECTOR SCREWDRIVER mmm SCREWS 2 WIRE STRIPPER SNAP PLATES 2 Wire stripper is provided in case your wires need to be trimmed or stripped for proper installation A push in wire connector works as a finger trap for wires simply push wires into an available pole to lock 10 INSTALLATION 1 WARNING RISK OF ELECTRIC SHOCK Disconnect power to switch at the circuit breaker Test the existing light switch to make sure the circuit breaker is off IF YOU ARE UNSURE ABOUT ANY OF THE INSTRUCTIONS CONSULT A QUALIFIED ELECTRICIAN 2 Separate power box from main unit by gently pulling the base of the power box up and away from the back of Relay 3 Remove existing wall plate and light switch 4 Identify the
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