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1. 8 1 Authentication through a Token Docebo authenticates a user through a pre calculated token hash that verifies the request validity For example http s application_url doceboLms index php modname login amp op confirm amp login_user username amp time 200812 151414 amp token 85773353BFF5FACFF8761270D7B5A06E The token creation is done through the following function token hash md5 username time secret code The secret code is an alphanumeric string whose content is pre agreed between the applications involved in the interaction The time parameter is yyyymmddhhmmss The username used to create the hash must be in lowercase The hash must include the commas The token obtained through get is case insensitive 8 2 Authentication using REST API It is accessible through API whose authentication parameters have a recognition code token that can be unique for the platform or run time generated for each login with a limited time duration Once the API access is obtained it is possible to recall the appropriate method to authenticate a user More details on RestAPI use are available in the dedicated document 8 3 Kerberos and NTLM Authentication This authentication systems are supported through respective Apache and IIS modules Docebo is able to authenticate a user who has been properly recognized by the web service 8 4 Shared authentications Docebo is able to support Single Sign On and Single Login functions
2. docebo TECHNICAL WIKI Index 1 INTRODUCTION epu crm 5 2 SERVER AND NETWORKING sean adea id REACH a Rau kla a a Wae y ka aa Ka y k aa a a a da kay a 6 2 1 Hardware requirSments s sana id alla kana nanna wa EU b n Wl k A a da casi ba ba a aa DI EE ada 6 2 2 Bandwidth CONSUMPTION iaia e Wak a KN AA 7 FECE UMEN RI 7 2 4 Software requirements iii aane Ran ua pa E AR ka kk kk kk kaka EE RARI ka ak ka CR kk kk kk kk kak kak 8 2 5 In House installation Security Policies aa 8 2 6 Software as a Service Network description iii 9 2 7 SOMMONG riot n daa mmm 9 2 8 Monitoring and Uptime M APQPR inni 10 2 9 Contingency DIA ks sa u yena ayan aqua nana sven kaw ERR MAA Abd AW EE REEL Walk ERR Aw hk AW D EROR May hd 11 2 10 Monitoring services and logical security vv e dann kk kk kk kk kk a 12 2 11 Physical security of the SV clara 12 2 12 Infrastructure SLA risk Matrix 14 2 13 Responsibility assigned MatriX c sax yaaa xurandin na a W WE al a WW Ea 15 3 REQUIREMENTS FOR USERS WORKSTATIONS visor rica RE RERO EAR LED Y RE OUR EUR RE Y REX EROR kk 17 3 T Hardware Reguirement vitse sika nana ias 17 4 DOCEBO LEARNING MANAGEMENT SYSTEM 19 4 3 System architect re MP 19 4 4 Configuration graphic layout and Mecanica 20 4 5 System functionadliti s
3. e Link lists Create lists of sites to visit within an educational context e Glossaries Create lists of terms with selection by letter key word and search engine e Surveys Create surveys with results aggregated by class in the form of a histogram e Tests timed tests time for the total test or time for each answer single or multiple page questions by weight or percentage tests with random questions based on a Type Difficulty algorithm display non display of the results achieved by the student tests support the following question types single answer multiple answer fillin the blank find the right term find the wrong term select an option from a pull down menu associate load file open answer text Importing Learning Objects with external tools Docebo integrates with and supports all of the authoring tools available on the market including but not limited to Exe Learning Open Source University of Auckland Reload Editor Open Source Adobe Captivate Adobe Flash Adobe Dreamweaver Courselab 4 16 Synchronous didactic systems Docebo is already integrates with the best known videoconferencing systems on the market Teleskill DimDim WebEx and Comunicare Through these interfaces it is possible to e Access videoconferencing rooms with a Single Sign On login between Docebo and the videoconferencing system e Create videoconferencing rooms directly from Docebo e Schedul
4. 4 high Type Of Risk Probability Countermeasure Residual Risk criminal intrusion guard video surveillance and perimeter and volumetric alarms Radio alarm connected to guard service abusive access or unauthorised personnel guard access control through badge smart card and password exceeding critical temperature and ventilation values redundant air conditioning and ventilation system double level independent monitoring and alarm system with remote notification to several assigned personnel of the Event 4 automatic start diesel generator lt 8h Power outage following a catastrophe blackout flood etc gt 8h Automatic start diesel generator with high autonomy and possibility of refuelling diesel from street level Fire of moderate extent starting inside the data centre High sensitivity dual level fire and smoke detection system and intervention of self extinguishing fire fighting system Brief power outages a Power conditioning system with UPS and Fire of great extent High sensitivity dual level fire and smoke starting inside the data detection system and intervention of self centre extinguishing fire fighting system Fire of great extent involving the entire building Interruption of the data Completely redundant ring fibre optic centre s geographic connections on different physical routes with connections different operators 2 3 4 2 3 2 2 1 1 3 2 13 Responsibilit
5. over users groups of users branches functions courses Creating editing and deleting courses Configuring menus to be displayed in courses Creating educational paths sequences of courses with prerequisites Creating course catalogues a catalogue can be visible hidden to certain groups of users Personalising languages and exporting languages Managing notification policies Managing reporting and business intelligence systems Automatic rules for enrolment in courses Skills plans Managing certificates issuing and printing Managing classroom activities Defining chat rules Classroom side User profiles User notifications Lists of courses in which a student is enrolled Catalogue of courses in which a student can enrol Course sheets Notices Messaging Learning Object area Loading Displaying legacy content files Creating Displaying HTML pages Loading Displaying SCORM 1 2 and 2004 objects FAQs Glossary management Link lists Creating Displaying surveys Creating Displaying tests Forums Chat areas Wikis Videoconferencing Course statistics Statistics by users Statistics by objects Statistics by tests 4 6 Access and registration policies During the first access the configuration of the work environment allows personalising the administration area by simplifying it or activating advanced functions created to satisfy specific needs Before beginning to populate the user database it is possible to define wh
6. E aa D 43 8 3 Kerberos and NTLM Authentication socorro eere RR kak PR ER ER UNIO ER di e 43 8 4 Shared authenticatiOris z iade tax ema edax ua Verr exl rU a A EV Ev Rr A Bala 43 5 MIGRATION FROM OTHER SYSTEMS is iy derey kwe yana A A e oaa 45 9 1 Importation Examples vd E a id PLUR DERE ai EU k k ese ra kaka kaka e de kk Mat kk kk 45 10 MIGRATION OF THE PRODUCTION INSTALLATION TO OTHER SERVERS 47 LL OUR EMS SERVICES iki edi tab uh regie tasas ves ce vaa elia 48 11 1 Software CUSLOMIZAUION sa seve ak ka a ak REN ae aa a ala ala Ex a a aa aka k ala kk a a ak dU EP da aka k a a aa arek RU MN 48 11 2 Graphic personalizatiom fart eva Sl lel cers cael A waste da Kak vow ld Ka a ela a ea 48 Lib A ND E E rnm bV dana A Fas RR TREE AN ERR EVE Ded EE E EVER cain 48 Tl4 Plahrutig platform dctvitl8s sd xen axo caus Suena exe Kum Va lV Rx v seeks UNUM Sex ex Kan Ves 51 12 LEARNING OBJEGTS aax y n a evda yel ka aw k RA ex kk Ka ERR aa DONE x due A a ake T RW LA VENUE IAE 52 12 1 0Djectives OF the documentaria 52 12 2 Characteristics of the supply iussus exkxa kk kk kk a a e vv ka kaka kaka ka ka kek kk kk a 52 12 3 Methodological context and best practices 53 12 4 The SCORM standard and the trackability of multimedia objects ee eee ees 53 12 5 Technical characteristics of the Learning Objects supplied bandwidth consumption and client characteristiCS 2 o deest este
7. SSO to be included in the next redirect of the user to the platform Authentication through Kerberos NTLM SAP These authentication systems are supported through the respective Apache modules that implement the respective protocols for Single Sign On Docebo is able to authenticate a user that is correctly recognised by Apache through the communication methods provided by the latter Authentication via OAuth for Google Apps Integration OAuth authentication systems are based on an extension of the OpenID specification forSingle Sign On between different applications that support this standard Among the most famous web applications that support this type of authentication e Google Apps e LinkedIn e Twitter 9 MIGRATION FROM OTHER SYSTEMS The migration activity from an old LCMS to Docebo requires a cooperation between the Docebo staff and the previous provider Data importation is generally related to e Users e Courses List e Users Courses relation e Basic courses tracking data status scoring date of courses completion Once excel or CSV files are provided to Docebo staff these files will be normalized and uploaded in the LMS 9 1 Importation Examples Below are some examples of data import patterns Course List Essential Data Course Code Course Name Optional Data Course Language Difficulty Very Easy Easy Medium Hard Very Hard Course Type E learning Blended Classroom Status Under Constr
8. dedicated to Docebo Premium SAAS is designed to provide reliability ease of use scalability and speed From the incoming HTTP request to the delivery of E Learning content we have focused on redundancies and optimizations in every piece of the software and hardware stack to deliver reliability and speed Our E Learning platform service from 100 to 1 000 users for projects with a shared cloud instance of up to 1 000 users includes Unlimited bandwith traffic and peak management up to 9 Gbps Up to 1 000 simultaneous users Data backup every 4 hours Help desk available 24 7 Remote help desk Unlimited tickets Phone help desk after ticket opening Cloud E Learning Premium The Docebo Cloud infrastructure dedicated to Docebo Premium is designed to provide reliability ease of use scalability and speed From the incoming HTTP request to the delivery of E Learning content we have focused on redundancies and optimizations in every piece of the stack to deliver reliability and speed Our E Learning platform Premium service supports projects up to an unlimited amount of users that have a dedicated cloud instance and includes Unlimited users and DB scalability Unlimited bandwith traffic and peak management up to 9 gbps Data backup every 4 hours Help desk available 24 7 Remote help desk service Support and Maintenance management through Trouble Tickets Phone help desk service whereas requested Privileged Help Desk Client Sandb
9. directory prevents the webserver from running the following extensions php php3 ph3 ph4 php4 ph5 php5 pl py cgi rb asp aspx for files placed in that directory and its sub directories In house Installation suggested back up policies Docebo manages 3 data types that have different levels of criticality LMS system files Low impact Files uploaded by users Learning Objects and more Critical stored in files Database training and users data Highly critical System files may be backed up with a low frequency or it is possible to follow policies that store two backup copies of each changed file For files uploaded by users we suggest at least a weekly backup increasing the frequency to once a day within the limits of possibility For database maintenance we suggest at least a daily backup increasing the frequency to once every 8 hours avoid starting the backup during heavy server traffic hours 2 6 Software as a Service Network description In order to support at best our customer and enable their business to grow dynamically all the architecture solutions adopted by Docebo are designed to scale up dynamically and transparently to the final user This means your bandwidth demands will not increase frequently and you will not need to interrupt your business to add more server space for your content The cloud solutions adopted by Docebo are the best of the breed in order to assure to our client the
10. s x x eel va aa dcos kir aa Sw a E aea a yaye wa RU kad a aa 34 5A SCORM t e eel EAA CENENE NAAA Fa eR a a RE 35 SS SCOR Py Ce alla 35 520 SCORM Navigatio is un rtr ote uk ecu rr et er eek atone edo wee gees da cee puss esum ia 37 5 7 SCORM Compatibiliby r3 SERVERS dere ia a quee E rais xU To wa i la Raw An N TE VET vaa e LTD CI EEUU ME 38 6 DATA SYNCHRONIZATION IMPORT EXPORT ccccecceee tees tenet eee nennen kak kaka kaka kk kk kk nnn 39 6 1 Manual mode aggio 39 6 2 Automatic Troie sone nter oie enters la 39 6 3 Examples of schedules of automated procedures i 39 6 4 Interfacing with other applicatiblSaeosiosesis t iri eco Ret suvew kaka Ed vaa ue PU eL ES ka kk k kk ka a 40 6 58 Int rfacing with SAP Mic y lik eoo adii opas ka ku ia saj b a I nature Red hec EAS 40 JAPE SYSTEM reia kade vs sis ba naa ak ey kl Sen toas ka p a ba ane ka ek lee kb a ER a a aa Wa k EDEN E ea a nek a 41 FLAW at Ira REST ABI s eri ne yl ok ba DA ew Ve VRAT De Da al ba A aa yak Y k n ka EDO DEY oa CXV VT 41 7 2 How REST API are implemented in Docebo svxciro irradia ina kak k kk kk 41 TS API Authentica ElOn M RS 41 8 SHARED AUTHENTICATIONS cit i car ee S ka ace dg Kak ii k Pe 43 B 1 Authentication EnFough s Token sey n diro a ano kak nan k da Qa K k ka ege kk a kes UH ER Rr a auras 43 8 2 AUthenticicio n using REST APD s ya a silek RA enn tus eu aa kik rassure US MEE V esL ES a bek kk da E
11. the characteristics of the multimedia objects LO supplied to the client the methodological approach the production process and the expected output The descriptions that follow will also serve as a technical guide for both the technical staff and the end user 12 2 Characteristics of the supply Storyboard text of personalised objects for 15 Course setup graphic layout and prototyping of hours of content the didactic model Content review storyboard creation and adaptation of the content to the E Learning methodology Development of multimedia objects for 15 hours Speaker maximum of 19 500 characters hour of content calculated using the parameters provided Multimedia assembly and SCORM conversion Compatibility Scorm 1 2 Format Flash animations Audio Duration Up to 60 minutes Navigation policies Bar not draggable Completion policy Upon completion of all chapters hours of catalogue objects Compatibility SCORM 1 2 Format Flash animations Audio Duration Up to 60 minutes Navigation policies Bar draggable Completion policy Upon completion of all chapters 12 3 Methodological context and best practices Docebo uses a highly flexible didactic model that is structured around the client s training needs In general the theoretical model for self learning Learning Objects is a combination of two main paradigms the student centered transmission model and the experiential model The first model transmits knowl
12. time Import Automatic users enrollment to courses Filename usercourses aaaammdd csv Informations needed Userld courseid eg claudio erba 001 It is also possible to add an optional field that is the user level on that course If not specified the user is subscribed as student 1 Ghost 2 Guest 3 Student 4 Tutor 5 Mentor 6 Teacher 7 Administrator 6 4 Interfacing with other applications Docebo LCMS allows importing data in manual semi automatic automatic and real time mode Manual mode The entry of users courses the enrollment and users in courses and groups and the generation of reports are delegated to the administrators It is possible to create profiles with limited permissions for the display of well delimited information Semi automatic mode The importation of users and users in groups can be managed through the manual importation of files prepared outside the application Automatic mode Through Docebo s input output module it is possible to schedule a series of activities that read CVS and XML files loaded via FTP from third party applications or made available by Docebo to a third party application These files will be processed through the setup of suitable overnight processes for the synchronisation of the data Real time mode Docebo provides APIs for third party software in REST mode or in the more classic SOAP WSDL modes to allow the integration of functionality and the recovery sending of data in real
13. time itself and third party applications Docebo s staff can also use the directives of external APIs to perform callback operations on these APIs in this way remotely synchronising the data generated in the platform with the above mentioned real time modes 6 5 Interfacing with SAP Docebo can effectively exchange data with SAP using the procedures described so far The standard practice for working with SAP is to use scheduled transfer of csv files in order to exchange data in import and export from SAP This is done especially for the following Users Courses Enrollments Completions Solutions that require a real time data exchange to and from SAP use SOAP WSDL based technologies also supported by Docebo In these cases the integration activities are not standard and are made following client s needs An important distinction must be made while considering the import of completions on SAP At the moment SAP is not able to support pure E Learning courses without editions Having to import the completions of SAP users you cannot import the exact date of completion All the imports will be enclosed in an dummy SAP edition representing the period of completion Working in this way the users date of completion will appear as the end of the edition itself 7 API SYSTEM To get more detailed information about the API Integration please see the attacched document at the end of the manual par 13 7 1 What is a REST API Represen
14. users Completion method Delegated to the Learning Object or the teacher Access policies to courses when users finish a course Maximum number of users that can be enrolled in courses Budget allocated to the course for sending SMSs Date by which the course starts and date by which it expires Days provided for completing the course Average days for completion this is an indicator Link to an external site of reference for the course Sponsor logo Course logo enrollment of users in courses Users can enrol in courses through the same interface This occurs in two steps e Selection of users from the interface it is possible to refine the search using filters e Assignment of the level that they will assume in that course The subsequent functions will be relative to the change of the level assumed in that course and removal from the course 4 12 Systems for assessing learning and didactic paths Docebo provides four systems for monitoring course activities e Course statistics These show the number of pages viewed per day week month and year e Course statistics User view This shows the number of sessions attended by the user the activities performed the total time for each session and the total time spent in the course e Statistics by users This shows the Learning Objects displayed by the user and if the object is SCORM ora test it shows the results achieved for each single object e Statistics by objects Based on
15. with 3rd party systems through standards and ad hoc configurations APIs Methods Authentication through POST Using the POST method such as with a form it is sufficient to send the parameters login_userid and login_pwd the user s username and password to an address of the Docebo platform of reference and the user will be normally and transparently authenticated Authentication through POST with access token Docebo validates a user s credential based on a pre calculated token hash that is sent at the time of the passage from the external application to Docebo The information contained in the token guarantees the validity and authenticity of the authentication request If the check is positive the user is transparently authenticated on the Docebo system as well Authentication though SOAP WSDL API Once the SOAP WSDL APIs are enabled it is possible to pre authenticate a user with a server server communication through suitable calls provided by the API itself In particular the SOAP WSDL API login method creates a unique token for the user for whom the SSO is being requested to be included in the subsequent redirect of the user to the platform Authentication by API SOAP WSDL Once the SOAP WSDL APIs are enabled you can pre authenticate a user with a communication server using the appropriate token provided by the API itself In particular the REST API login method creates a unique token for the user which requires
16. 354 x 266 pixels As you can see bandwidth consumption is sustainable and excessive bandwidth loads can be avoided by optimizing the access of the content by users such as by not requiring them to all use the content at the same date and time or not staggering deadlines for the content thus avoiding a last minute rush that risks overloading the system 12 6 Personalized Learning Objects Compatibility SCORM 1 2 or SCORM 2004 Format Flash animations Audio Duration Up to 60 minutes 60 minutes of use equal 19 000 characters of spoken audio Options for configuring the Learning Object policies referring to the single chapter Navigation policies Progress bar draggable or non draggable the user can or cannot skip slides Completion policy Upon use of 100 of the chapter Upon passing the end of chapter test Tracking policy Time tracking Test passed or failed Test score Interaction Testing policy The student can repeat the test after it is done Feedback on single questions Feedback on single answers The first Learning Objects created using HTML technology were no different than the pages of a book a few simple images no navigation and passive assimilation of the content Second generation LOs consist of multimedia slides with a wealth of pictures and in some cases video and audio They allow navigation within the text but the user s motivation remains low The last frontier of multimedia tr
17. 5 days from the delivery of the Learning Object purchased Any errors or malfunctions reported by the Client within the terms established in the previous article must be corrected within 7 working days from the time of the report The parts components or any source code that may be acquired of the Learning Object purchased from Docebo Srl may not be reproduced modified or copied in whole or in part All the previous articles apply even in the case in which the Client acquires or receives the source code of the Learning Object at no charge LICENSING OF LEARNING OBJECTS CREATED FOR THE CLIENT AND NUMBER OF USERS The Client is the complete owner of the Learning Object and can do whatever it wants with it and the source code of the files even reselling it in a catalogue There is no limit on the number of users who can use the course and it is even possible to supply the Learning Objects to other companies and educational resellers The Learning Object may also be sold to third parties
18. B Ml B E Learning Object production Learning Object validation Learning Object correction Learning Object implementation F l R Responsible A Accountable C Consulted I Informed 12 11 Planning production example of a Learning Object hour Definition of graphic layout and 2 Docebo course policies Collecting materials and kick off 5 Docebo Customer meeting n wac i Multimedia assembly 5 prototype 12 12 Learning Object licensing LICENSING OF DOCEBO CATALOGUE LEARNING OBJECTS USERS AND RESALE Learning Object means the set of files supplied by Docebo Srl to the Client audio text multimedia components pictures video and diagrams Supply of the course means the use of the Learning Object in E Learning mode It is forbidden to transfer or distribute even for free the Learning Object or its parts and components purchased from Docebo Srl to third parties and in particular it is forbidden to sell duplicate transfer lease or rent it to subjects not belonging to the company or group of companies of which it is a part that purchased the Learning Object The course may also be supplied both for free and for a charge to users outside the company or group of companies of which it is a part without time limits and for an unlimited number of users Docebo Srl must be notified of any errors or malfunctions of the Learning Object within and no later than 1
19. a three tiered software composed of e user interface e business logic PHP e databases MySQL The following details are related to the infrastructure needed in order to install and deploy the Docebo E Learning platform 2 1 Hardware requirements In House scenario should the client want to install Docebo in its pre existing HW infrastructure in order to properly calculate the size of the server on which to install Docebo it is preferable that you know the number of users that will be registered enrolled as well as some other factors that can modify the average workload of the system infrastructure application Such factors are Bandwidth and peak bandwidth management this factor is influenced by the type of Content being used weight of the content and by the number of users that are utilizing such content students versus administrators Multimedia assets will likely generate more traffic than standard legacy content such as PDF PPTs etc Workload on memory and CPU This factor is influenced by the number of simultaneous users and the type of features in use The disk space is used according to the following criteria Docebo installation files 50 Mb MAX E Learning Content The disk space is related to the number and duration of active courses but also to the type of media audio video text etc User Generated Content This scenario occurs in collaborative mode usage when students need to create upload and
20. aining consists of serious games didactic multimedia games with a very high level of activity in the learning environment In addition to developing technical skills and knowledge they also influence behaviour The production proposal is a mix of second and third generation objects Tests assessments and micro games The tests and basic interactions can be Tests with single or multiple choice answers simple feedback right wrong or extended feedback each answer is explained for any single answer Dragging and dropping elements Click area Users click on a certain area that provides positive or negative feedback or information Development characteristics 60 user minutes contain Up to 19 000 characters of audio 3D avatar for a maximum of 20 of the runtime An interactive game every 60 minutes of runtime interactive game means a 3D environment with choices and interactions for a maximum duration of 3 minutes Interactive game does NOT mean micro games which there can be a lot more of in each single Learning Object we recommend no more than 3 per SCO Chapter We recommend that each single chapter last no more than 60 minutes A Learning Object generally consists of 40 minutes of runtime explanation illustration of concepts and 20 minutes of interaction taking tests micro games and similar etc Production flow 1 Collection of material and briefs with the client 2 Docebo staff drafts a design document 3 Produ
21. best SLA on service availability and the most modern technology Our careful selection of suppliers and peering policies optimize the visibility of Docebo s services from all networks The highest performance is ensured by a redundant availability of the computational unit of the cloud The network is also designed for the maximum reliability possible based on completely redundant lines and redundant carriers This level of performance and availability is achieved by using independent webfarms across the globe which reduces latency in content retrieval and improves fault tolerance in case of failure Content distribution is performed through the usage of Amazon Cloudfront service fully integrated with the Docebo content network Our goal is to improve the experience of the end user Server located in 5 different regions USA Europe Middle East Far East and South America Optimized peering for data trasfer beetween the 5 regions Total Bandwith Available 9 Gbps coming from 4 different suppliers Telecom Global Crossing Cogent Sprint Backup system is managed by Docebo ERP with 2 different technologies IBM Tivoli system Docebo custom made disaster recovery system Thanks to cloud technology the infrastructure works like a single machine with the power of a clustered solution with high performance and transparent failure recovery on every single node 2 7 Solutions Cloud E Learning As a service The Docebo Cloud infrastructure
22. cation media Fax can be enabled upon the client s request 4 9 User management Defining policies for cataloguing users and roles Docebo s systems allow cataloguing users in such a way as to better manage searching and cataloguing them and assigning them permissions Choosing whether or not to use the organisation chart and whether or not to create roles using groups etc will greatly facilitate daily operations management Creation of personalised fields Personalised fields which could be used for searching and cataloguing users can be assigned to all users if included in the main root or they can be assigned to groups or to one or more specific levels nodes of the organisation chart Creation of categorisation role trees and duties In the case of working in a complex organisation it is possible to create a diagram through the organisation chart and position users in one of more of its nodes Note All users will be shown in the initial node and it is there that changes will be made Their positioning in one or more nodes is only a logical positioning If a user is removed from one node it does not mean that they have been deleted suspended Creation of Groups Professional Roles It is possible to create containers to hold users for more dynamic management This module is also useful for defining roles cross functionally in respect to an organisation chart For example a user may be positioned in the Role of Director gr
23. ce it supports either stateless connection or stateful depending on the Docebo configuration In order to call a Docebo API you will need to add the method url to the standard platform url like this http lt mydomain gt api lt module gt lt method gt 7 3 API Authentication This is the authentication procedure for Docebo REST API The system is based on a pair of keys called key and secret The key one will be clearly exchanged among the systems while the secret will be used to create the concatenation parameter The call will be executed as described but in its header must be added the X Authorization parameter as follows X Authorization Docebo lt code gt To obtain the lt code gt value that must be concatenated after the Docebo string it is requested to proceed as follows shal encoding of this concatenation post values in the list and separated by comma the comma itself the secret key secret generate the lt code gt through a base64 encooding of the key concatenation and with the element plus the token previously generated This is an example of the pseudo code generation codice_shai shai implode params secret codice base64_encode key codice_sha1 additional header row for post call X Authorization Docebo code 8 SHARED AUTHENTICATIONS Docebo allows different ways of authentications depending on customer needs
24. ckup server Back up policy Docebo manages 3 types of data that have different levels of criticality LMS system files Low impact Files uploaded by users Learning Objects and more Critical stored in files Database training and users data Highly critical Docebo normally performs a total backup of all 3 types of data every 4 hours Control methods Docebo monitors its installation using the Pingdom service This service performs checks every 60 seconds from servers located in different data centres The services monitored are Web servers Databases If a service cannot be reached for more than 4 minutes the system alerts Docebo s technical resources 24 7 via SMS and phone call notification Restore method First Docebo attempts to restore the server from a logical perspective Second Docebo attempts to restore the server from a physical perspective Third Docebo will activate a second backup server 2 10 Monitoring services and logical security Installations are protected by IPS intrusion prevention systems and firewall and constantly updated to align them to the latest version available The constant update of the system and the configuration of the basic operating system reduces the possibility of harmful actions Other hardening techniques used are Configuration of the PHP interpreter based on current security directives Blocking of all calls external to the server Blocking the execution of files wh
25. ction of a prototype to submit to the client 4 Approval of the prototype and beginning audio production 5 Multimedia production 6 Delivery to the client 7 Revision 8 Changes and creation of the SCORM package 9 Delivery to the client and Go Live Activities Writing content from scratch or methodological revision of material provided by the client Storyboard and text for audio production Graphic creativity Audio production Multimedia production Optimisation of Learning Objects to the SCORM 1 2 or SCORM 2004 standard Support and Help Desk during the production phase Revision of the contents in agreement with the client 12 7 Production type Description E Learning platform layout Multimedia Learning Object sample Multimedia Learning Object content page Formazione A Distanza CO Adriatica NDIMENTO deinen HE TII pm H 770 VIDEOTERMINAL 1 LLUMINAZIONE INTRODUZIONE Questo capitolo ti tar comorendere l importanza che una corretta Munirerose sia maturate the artificiale he sulle quita delia tie attivit lavorativa riducendo dsagi e danni alla tua salute Immersive learning game screenshot Emotional movie EDELLA m uu 3 lt TI CONDUCE ce c3 5 12 8 Content modelling A course consists of a series of chapters Each chapter is a self contained didactic unit i e it exhaustively discusses a specific theme in such a way as to personalize the paths Below we
26. d directly by the client in house In particular we can list the following e SAP e C zanne e Lotus Notes e Client HR software e SumTotal e Plateau e Moodle These migration activities assume cooperation between Docebo s staff and the staff of the previous supplier or whoever has access to the data The imported data usually pertains to e Users e Course lists e enrollments of users in courses e Basic course tracking data Other types of data can be imported upon request With a short period of service downtime it is possible to move the complete functioning installation from one server to another without losing data files or modifications In particular it is possible to e Transfer LMS system files to other servers without losing modifications e Transfer all the data in the database to another server users tracking etc e Transfer Learning Objects and student files to another server The activities performed by our consulting staff during the migration are e Placing the service off line with a work in progress page e Redirecting DNSs to the new server e Backing up the database files a single SQL file e Backing up and compressing all the files of both the system LMS and objects SCORM package and other in a tar gz file e Transfer of the SQL file and tar gz package to the new server e Unpacking the tar gz file e Loading the SQL file in the database e Reconfiguring the access paramet
27. d in the TOC This process can be customized for each SCORM package When the SCORM player is closed When the SCORM player or the Browser is closed a message will request the user for a double confirmation before proceeding 5 7 SCORM compatibility The system is compatible with SCORM 1 2 LRTE2 and SCORM 2004 and manages both unpacking and tracking activities which are made available to teachers in the form of reporting If there is more than one organization in the manifest file IMSMANIFEST XML of the SCORM object loaded these will be considered as a single Learning Object At this time objects from the following suppliers have been successfully tested e NetG e Digital Publishing e DMS e Percorsi Multimediali e Corival e Docebo Multimedia In addition we have successfully created and imported objects produced with authoring tools such as e Macromedia Robodemo e Macromedia Captivate e Articulate Presenter e Reload Editor e University of Auckland EXElearning Tool 6 DATA SYNCHRONIZATION IMPORT EXPORT Docebo is able to manage data importation and synchronization using different methods 6 1 Manual mode The Creation of users and courses the subscription of users to courses and groups and the report generation are activities delegated to administrators and subadministrators also using CSV files to import lists of users 6 2 Automatic mode Using the Docebo input output module it is possible to schedule act
28. do not allow users to complete the course immediately before the deadline Use video assets only when needed especially in the case of shared bandwidth 2 4 Software requirements Operative System the Linux or a Windows based OS MySql 5 0 or later collation database and utf 8 tables Apache 2 x or IIS6 or later PHP 5 2 x or later PHP configuration Gd Extension Dom Extension Mbstring Extension Zlib Extension short_open_tag On Max Upload filesize configured at a minimum of 128M depending on the total size of the Learning Objects you want to load Max Post Size configured at a minimum of 128M depending on the total size of the Learning Objects you want to load Max Execution time configured to at least 90 Seconds PHP dedicated memory at least 64 M Active MySQL and FTP modules SMTP server installed and configured also on PHP side as well FTP server installed and configured with access permissions at least for localhost Right to assign permissions to directories also in a recursive mode SSH access SFTP SCP access SSH and FTP must have the same user PHPMyAdmin available 2 5 In House installation Security Policies In the case of installation of Docebo in the customer infrastructure we suggest that you Always keep your PHP and MySQL up to date Assign the correct permissions to directories and files the only directory with write permission must be files Verify that the htaccess file placed in the files
29. e videoconferencing sessions on a calendar e Archive statistics about the time spent in the room and usage data if the function is supported by the videoconferencing system e Archive film clips of past videoconferences if the function is supported by the videoconferencing system Docebo s staff is always available to implement new interfaces with other videoconferencing system already used by the client 4 17 E Learning platform SLA Risk matrix INDICATOR Purposed value Taken in charge Misuration period Reachability of the 99 5 After ticket opened Monthly SLA Monitoring of the service excluding or receipt of an service through upgrade alarm the Pingdom maintenance system periods agreed upon with the client Maximum time for After ticket opened Work day Ref Contingency restoring services or receipt of an Plan after taking alarm charge Taking charge of 8 hours After ticket opened Work day Resolution of blocking problems or receipt of an script side alarm problems Taking charge of 48 hours After ticket opened Work day Resolution of non blocking or receipt of an server side or problems alarm script problems or restoring a backup 4 18 Responsibility assigned matrix Task Name Client staff Docebo Help Docebo IT Docebo Desk staff Staff Training staff Project C governance Project validation Project governance mM M Ll Gal EE EEE EEE ER validation EE EL el __ Software maintenance Fi
30. edge to the learner in an expository and linear manner but unlike the traditional transmissive model concept Docebo s methodology shifts the focus towards the students who during use of the object are continuously stimulated through cognitive activators a game or small test that awakens the learners attention causing them to reflect on what they are actually learning and monitored in such a way as to make the didactic path truly effective The theoretical model of reference is implemented using the most innovative multimedia technologies associating key images to the exposition of concepts in a way that stimulates all the learners faculties and totally involves them The second experiential model is combined with the first one this model proposes the didactic content in the form of experience drawing its value and epistemological concreteness from learning by doing theories The system gives the learners situations to analyze such as case histories and proposes solutions and actions to implement The analysis of the initial situation and any theoretical content learned by the students will become the tools they use to make choices during the various phases of the simulation The simulation can be used at three different times within an LO e atthe beginning to test what the learners already know about the theme being discussed or to awaken their interest in a certain subject of the course that they probably have never th
31. ee cooling Its operating parameters are constantly measured at 5 minute intervals with local and remote alarms remote alarms to the guard service when critical values are exceeded The system maintains the following standard environmental parameters Uninterruptible power supply The power supply system is completely redundant on double EIE CE standard lines for each row of cabinets with anti tear fireproof plugs and sockets Each cabinet containing equipment receives power from two different lines There is static switching of the power source for each cabinet serving equipment that does not have dual power supplies There is static power supply conditioning through 2 static UPS units on 2 x 100 kVA Chloride units with frequency reference There also is a high autonomy diesel generator with capacity of 200kVA autonomous start up and automatic bi weekly diagnostic cycles Deutz General Electric The safety of the power supply is provided by a certified earth system conforming to Legislative Decree 626 1994 Physical network infrastructure The network infrastructure inside the data centre has three levels which are all completely redundant in both the equipment involved and in their connections to the rack The backbone and aggregation levels are allocated in a specific area of the data centre and suitably protected the level of destruction is localized to the single row of racks Both connections comprising the redundant pair are al
32. er friend CONTINUE CLICK TO CONTINUE 6 Concluding page Allows concluding the chapter or reviewing it When the chapter is concluded the system will send a completed status per the SCORM standard 3 a a 5 Close chapter Below we provide an example of how the interfaces are structured Business letter etiquette Writing difficult letters CLICK TO CONTINUE As ia y PREVIOUS NEXT gt gt Chapter title Shown on all slides Slide title Tells the student the content of the slide Central content part Space for education content tests video diagrams multimedia animations etc Displays the text version of the didactic content Glossary icon Provides a glossary of the chapter s terms Documents icon Used to download attachments Word PDF or other documents Pause icon Pauses the multimedia content Progress bar Shows users their progress through the chapter and the number of slide they are on Previous and Next buttons Navigation between slides The Next button can be hidden and only made to appear at the end of the slide to avoid fast forwarding and skipping content Help caption Tells users when they can click the Next button Note Colours and corporate identity as well as navigation policies can be completely personalized 12 9 SLA Learning Objet Risk matrix INDICATOR Taken in charge Measurement period Analysis and After tick
33. ers for the new database 11 OUR LMS SERVICES 11 1 Software customization Docebo is available to personalize procedures or develop new functions in its software These types of requests are not handled through technical support but are formalised through a request to your sales representative or Docebo s CTO which will contact the client s sales representative Following a request and subsequent analysis a document will be generated and delivered to the client containing the requirements for the client s request a cost estimate and a proposed GANTT chart for the activities Depending on their impact on the application and the agreements made these requests will be made available to the client directly in the production environment or alternatively loaded in a test environment provided by Docebo or in the client s test environment if required for review before the modifications are put into production Docebo s staff will maintain modifications developed by Docebo if the application is upgraded to a later version 11 2 Graphic personalization The layout of Docebo s system is primarily based on style sheets The output code is XHTML 1 1 and CSS2 e Docebo s graphic engine is based on templates the templates manage the style sheets and icons The template directories are stored in e DoceboLms templates e DoceboCms templates e DoceboCore templates The main style sheets for modifying colour combinations the width of the in
34. et opened Working Working taking charge of communication days days problems between the Learning Object and LMS Analysis and After ticket opened Working This type of taking charge of problem must of problems having to days necessity be do with graphics revealed in the pictures validation period diagrams and spelling errors Resolution of After ticket opened Working This type of problems related problem must of to errors in the programming of the Learning Object navigation bar and test module Resolution of problems related to audio errors pronunciation and reading errors Development of additional multimedia related to topic changes release of new software versions new standards new laws etc Reachability of the Learning Object completely installed in the LMS Reachability of the Learning Object not completely installed in the LMS days necessity be revealed in the validation period After ticket opened Working This type of problem must of days necessity be revealed in the validation period Not part of the project After ticket opened Working This object will take into days consideration solutions linked to both the LMS and the Learning Object Not part of the project 12 10 Responsibility matrix RACI model Client Client IT Docebo Docebo IT Docebo multimedia staff multimedia staff Training staff staff staff au am Ewan JE ae LEM E
35. ether or not to create additional cataloguing fields whether or not to create groups whether or not to have sub administrators and other policies to improve the process of managing the system Importing Profiling users Users can be created in various ways Direct creation by an administrator Import by lists in Excel like files CSV xls etc Self enrollment in the platform Interfacing with other systems through a batch procedure or web services During the importing profiling process it is also possible to associate users to groups and units branches of the organization chart Editing Deleting users By clicking on the main system of the user management tree it is possible to perform various operations including I n The users suspend The users delete On the other hand it is possible to edit users from any node of the organization chart When editing users there is the option of editing all the fields associated with each users Keep in mind that some cataloguing fields can be hidden from the users who optionally can edit their own profile information Access to the platform There are three methods for enrolling users in the platform Free enrollment anyone can enroll in the platform Moderated enrollment anyone can request enrollment in the platform but must wait for the teacher s approval before their username and password are validated Enrollment only by the administrators only the administra
36. fest xml It must be able to dialogue with the LMS in which it is included by passing data useful for tracking the learners activities such as for example the time spent in a certain lesson the results of a test and the limitations on passing from one object to the next The dialogue takes place through data passed from the LO to the LMS and from the LMS back to the LO The communication language is JavaScript which is interpreted by an API that serves as a bridge for the data that the two elements LMS and LO are sending each other It must be reusable The object must be portable to any compatible platform without losing functionality This principle is the foundation of the standard because by respecting its construction parameters the object and platform will not need to be modified to activate the tracking and cataloguing functions The proposed objects will comply with the SCORM 1 2 standard and will track the following parameters for each user e Course complete e Time used e Results obtained in the interactions only for personalised courses 12 5 Technical characteristics of the Learning Objects supplied bandwidth consumption and client characteristics The courses developed by Docebo are based on Adobe Flash technology and the relative requirements are as follows Flash Player version 9 0 or higher Browser compatibility Firefox 2 x or above Explorer 7 or above Chrome Firefox 2 x or above Firefox 2 x or above Safari C
37. granted is only valid for the access period which does not exceed the work day Surveillance of the premises The premises are monitored 365 days a year 7 days a week 24 hours a day by our security personnel or by remote monitoring systems External perimeter video surveillance is provided by TV cameras and recorded with 1 the image retention required by law 2 movement detection in critical areas and 3 consequent activation of an alarm circuit There is also video surveillance with recording and image retention inside the operational and technical areas of the data center Intrusion detection An intrusion detection system monitors accesses to hallways and provides volumetric monitoring of all rooms of the office and data centre with local optical acoustic signals and remote notification via radio alarm to a private guard service Air conditioning of the premises The air conditioning system provides air filtration and internal ventilation and cooling thus guaranteeing the correct temperature and sufficient exchange of air The air conditioning system has a protected 2 1 redundancy architecture extended to water chilling units outside condensers and the Air Treatment Units ATU of the data centre The unprotected system is over dimensioned by 20 compared to the data centre maximum capacity In the case of total breakdown there is a manually operated system for washing the air through the emission expulsion of outside air fr
38. he impossibility of seeing all or the majority of the Learning Objects loaded Definition of non blocking problems 24 7 Availability Ticket taken in charge within 8 hours Non blocking problems are those that involve only a few users or non critical functions Examples include problems accessing a single function spelling errors missing pictures problems logging in or browsing content that involve only a few users or particular configurations of peripherals such as unsupported browsers or a single user who is not able to access functions that other users can see etc Notes Response time means the time between the receipt of the ticket and the beginning of the analysis of the ticket by Docebo s technical personnel Due to the great variety of problems that can occur and the actions necessary to solve them the response time is not defined as that between the receipt of the ticket and its resolution In the case of servers provided by the client technical support and the SLA can only be guaranteed if the server s specifications and recommendations for the client s server are respected 11 4 Planning platform activities Start up meeting 2 Docebo Client ESA Supply of material for corporate Docebo Client identity Docebo Client Definition of user personal data policies Populating user personal data database 2 2 4 5 2 2 2 2 12 LEARNING OBJECTS 12 1 Objectives of the document The document explains
39. higher 128 Mb Ram 128 Mb Ram 512 MB RAM 128 MB video memory For optimal playback of audio and video assets included on Learning Objects we suggest the following hardware configurations 852x480 480p 24 Intel Pentium 4 PowerPC G5 1 8 Intel Pentium 4 fps 2 33 GHz or GHz or higher 2 33 GHz or equivalent equivalent 128 MB RAM 128 MB RAM Intel Core Duo 64 MB VRAM 1 33 GHz or higher 64 MB VRAM 256 MB RAM 64 MB VRAM Source http www adobe com products flashplayer systemreqs 4 DOCEBO LEARNING MANAGEMENT SYSTEM 4 1 Description of the system and general introduction Docebo is an E Learning platform Learning Management System LMS and Learning Content Management System LCMS entirely created and developed by Docebo The Docebo E Learning platform is simple to configure and manage any type of user can use all the software functions without difficulty over a normal Internet connection Its reliability and ease of use together with the possibility of personalizing the didactic model make Docebo usable in any corporate and educational context Supports SCORM 1 2 and SCORM 2004 Supports any file type Word Excel Multimedia assets etc User notifications via SMS or e mail Videoconferencing chat and forums Tests and surveys management FAQs Help Link Lists Glossaries Wikis E portfolios Reporting and Certificaton engine Organization chart management Advanced Users and Groups manage
40. hrome Chrome Safari Safari Hardware Requirements The hardware requirements are detailed in the following table provided directly by Adobe Intel Pentium II processor PowerPC G3 processor 500 Up to date processor 800 MHz 450 MHz or more powerful or MHz or more powerful or more powerful equivalent Intel Core Duo 1 33 GHz or more powerful 128 Mb Ram 128 Mb Ram 512 MB RAM 128 MB of graphic memory If the Learning Objects will need to contain videos or film clips we recommend the following hardware configurations for optimum reproduction 852x480 480p 24 Intel Pentium 4 PowerPC G5 Intel Pentium 4 FPS processor 2 33 GHz or processor 1 8 MHz or processor 2 33 GHz or equivalent more powerful equivalent 128 MB di RAM 128 MB di RAM Intel Core Duo 1 33 64 MB di VRAM GHz or more powerful 64 MB di VRAM 256 MB di RAM 64 MB di VRAM In our experience the use of multimedia content requires even an entry level ADSL type Internet connection For 20 minutes of use we calculate the following consumption of bandwidth Learning object type Learning object weight for 20 Required bandwith minutes duration HTML object text pictures Bitween 8 e 14 Mb 11 Kbps Flash audio object animations Bitween 20 e 30 Mb no video Flash object audio video Bitween 80 e 120 Mb 90 Kbps For news program style video or Bitween 90 e 110 Mb conferencing Flash FLV with resolution of
41. ised cataloguing fields Possibility of cataloguing the nodes I Attention The users in a branch of the organisation chart are virtua of users is displayed by clicking on the main node users that cannot be deleted The complete list Entering users Users can be created in various ways Direct creation by an administrator Moderated creation by a sub administrator requires confirmation by a higher level administrator Self enrollment in the platform Moderated self enrollment in the platform requires confirmation by an administrator Importing users from other applications using batch procedures or web services At the same time that users are created it is also possible to associate them to groups and branches of the organisation chart this second option only in an administrative context During the enrollment phase you will also be asked for the data of the additional fields correlated to the groups or the organisation chart Editing Deleting users By clicking on the main system of the user management tree it is possible to perform various operations including The suspension of users The deletion complete of users It is also possible to edit users from any part of the organization chart When you edit users you are given the option of editing all the fields associated to them Keep in mind that some cataloguing fields may not be visible to the users who can usually edit their own profile information There a
42. ivities to read csv or xml files uploaded via FTP using an external application so you can synchronize data automatically It is also possible to manage this kind of synchronization using Docebo API interfacing Instructions to manage data import export automatically Activities planning is managed in the administration area using the I O module input output CSV files are placed by Docebo or by the third party application in the files common iofiles directory via FTP The importation procedures are performed through Cron or similar scheduler recalling the doceboCore tasks php file File must be encoded in utf 8 The separator field must be comma The enclosure field must be quotation mark 6 3 Examples of schedules of automated procedures User Lists importation Filename users_aaaammdd csv editable Hw Informations needed UserId Password eg user name password It is possible to add more cataloging fields If the fields must be managed by drop down menu they must be preloaded in the LMS When the authentication is managed by SSO there is no need to import passwords Course List importation Filename courses aaaammdd csv Information needed course code course name eg 001 Math It is also possible to add other parameters in the CSV file such as difficulty course stats enrollment policies language in which the course is delivered start date end date course duration estimated
43. ment Interfaces Integrates with 3rd party tools like HR and ERP applications Examples of integration are as SAP HR Google Apps and authentication systems such as LDAP Active Directory and others GUI template management 4 3 System architecture DoceboLMS users External Apps In customer s datacenter Eg SAP Oracle oou External Apps In the cloud Eg Docebo Framework Salesforce com Magento2go 4 4 Configuration graphic layout and flexibility The graphic layout of the system can be personalized simply by working with the stylesheets CSS It is also possible to increase the personalization by Assigning a different graphic template to different user groups or to different Docebo domains aliases Assigning a different logo to each course It is very simple to add new modules by interfacing to a basic system called Docebo Framework which defines the basic rules for creating modules that are compatible with Docebo Content management activities take place in the post login area through the publication of Pages News In the internal areas there are tools for the various courses such as notice bulletin boards newsletter system messaging course sheets etc 4 5 System functionalities Administration side Creation of personalised fields Grouping users in a tree structure Creating editing suspending and deleting users Creating groups Role management Administrators with limited powers
44. ml which defines the contents level Docebo supports the 1 2 scorm tracking with a conformity level of 3 as specified by ADL SCORM 1 3 2004 The 1 3 or 2004 SCORM standard is the most recent released by ADL It introduces new parameters related to RTE Run Time Environment plus new paradigms about navigation and sequencing Docebo integrally supports the loading and the tracking of standard SCORM 2004 objects while the sequencing features are partially supported at this time 5 5 SCORM Player Docebo plays SCORM objects using a dedicated area called SCORM Player This area is composed by 4 main elements SCORM Metadata field Title The close button to go back to course contents Table Of Content TOC Sharable Content Objects SCOs in use by student if SCORM package is multi sco The SCORM player will adapt automatically to the browser resolution inside this area all the elements will use a fixed space while the entire remaining space is used for the object itself There are two display modes related to the player open TOC and closed TOC Open TOC In open TOC display mode these are the fixed spaces used by the platform e 17px on each side 10px top and bottom for the frame e 24px for the header containing the title and the close button e 170px for the TOC e 5px for the command to close TOC Ecdl Microsoft Word 2007 T 4 CLICCA PER CONTINUARE An example of SCORM Player la
45. ne from the client s staff or the end user student if this is possible Customer DoceboHelp LMS User Help desk desk Help desk request Customer intemal process Escalation on Docebo ticket il Ticket anal ysis Request of more information if needed Information request feedback 3 A Ticket resolution Notification ofthe resolution First level Help Desk An interface is activated on the Docebo system for the direct creation of a technical support ticket and at the same time students are provided with a Help Desk number to contact the staff by telephone Once a notice is sent it will be stored in the Help Desk system and taken in charge as soon as possible and in any case within the contractually required time When the problem is solved the student is notified by e mail Customer DoceboHelp LMS User Help desk desk Help desk request d Ticket analysis Request of more information if needed Information request feedback 3 Request of more information ifneed Information request feedback A Ticket resolution Notification ofthe resolution Definition of blocking problems 24 7 Availability Ticket taken in charge within 4 hours Blocking problems are those that prevent access to the entire platform or all the Learning Objects to all or a majority of the users of the Docebo system Examples include the inability of all to login with username and password the inability to reach the site and t
46. ose extensions taht are considered potentially damaging and or not useful to the operation of the system Constant monitoring of the system IPS Firewall side blocking For the monitoring of its installations Docebo uses the Pingdom international monitoring program with the following rules Interrogation of each single installation every 60 seconds by calling a pre defined page on port 8 HTTP sensor which checks that both the web server and the database can be reached Alarm activated every 5 interrogations and sending notification by e mail to Docebo s technical support and SMSs to 6 mobile phones hosted on a circuit that is independent from the supplier of the network architecture 2 11 Physical security of the servers Access to the premises Access to the data centre is exclusively reserved to the ISP employees and suitably authorized third party personnel the general public or clients are not granted autonomous access to this infrastructure Access to the data centre requires access to the ISP s office via physical key and badge recognition secret code In addition access to the data centre is further subordinated to authorization via smart card secret only possessed by personnel authorised to work in the data centre All access to the premises is logged by computer Any third parties entries take place exclusively in the company of in house personnel and are recorded by checking the reason access authorization Any authorization
47. ought about e during to awaken the learners attention at a time when their attention is waning e atthe end to check what has been learned and give the learners food for thought on their course of study 12 4 The SCORM standard and the trackability of multimedia objects SCORM specifies standards for the Reuse Tracking and Cataloguing of Learning Objects SCORM does not address learning platforms directly but rather as E Learning Objects which are generally defined as Learning Objects The E Learning platform only has the task of dialoguing with the object and interpreting the messages that will be passed to it The compatibility of the platform is limited to understanding the language of the object and if necessary being able to respond to it A Learning Object could be anything from a sequence of HTML pages or Flash files to proprietary formats that require special plug ins to be viewed For compatibility with the SCORM standard each Learning Object must have the following characteristics It must be possible to catalogue the oblect using metadata predefined descriptive fields so that it can be indexed and searched for within the LMS There are many requested descriptive fields but not all are obligatory For example it requests the author version and last modification date through to the various levels of aggregation between the various objects all of which are archived in the lt metadata gt section in a file called imsmani
48. oup of the Marketing office organization chart node User creation Based on the policies chosen in option management it is possible to create your own user database this activity involves the creation of users and filling in the cataloguing fields The associated cataloguing fields have the following characteristics Obligatory Non Obligatory Editable by users Non editable The various settings for enrollment policies can dictate whether users Are only enrolled by administrators Can self enrol Can self enrol but must then wait for the administrator s approval Creation of sub administrators Super Administrators can delegate part of their activities to sub administrators with limited powers The limitations are at the level of Function Groups or branches of users who are visible to the administrator Maximum number of users that can be created through direct or moderated creation Maximum number of users that can enrol in a course through direct or moderated enrollment Choice of cataloguing policies Suitable cataloguing strategies must be implemented based on the complexity of the organization in which you are working The four alternatives available are e Cataloguing using standard fields These consist in using the basic system fields which are username first name last name and e mail e Cataloguing using additional fields It is possible to add other previously created fields to the standard fields by as
49. ox Service Shall the client require so a second Docebo instance can be made available for testing purposes of new content or functionalities developed by the client or Docebo 2 8 Monitoring and Uptime To monitor its installations Docebo uses the international monitoring network Pingdom which provides numerous advantages such as Monitoring of its installations through servers distributed throughout the world even on different continents Monitoring and alerts performed by servers external to the infrastructure and resources to be monitored for complete reliability and independence Interrogation of each single installation every 60 seconds checking the correct operation of the web and the database server Alarm activated every 5 interrogations and notification to Docebo s technical staff by e mail and to Docebo s technical managers by SMS Uptime and downtime reports for the single installations 2 9 Contingency plan Our clients data is stored on high performance RAID1 or SAN hard disks as part of our cloud services The primary backup is an IBM Tivoli SAN Storage Area Network at the main data center An additional backup is performed in a secondary data center every night 365 days per year Upon request clients can autonomously access 5 days of backup history via FTP service Physical locations Primary data centre Seeweb Frosinone Italy web and database servers Secondary data centre Seeweb Milan Italy Ba
50. provide an example of how the modules are structured 1 Intro Beginning of chapter Gives the name of A gt j M n the chapter and any other information COMMUNICATION SKILLS supporting the content Business correspondence CLICK TO CONTINUE 2 Table of Contents of the chapter Ae Formalization of the educational objectives This slide explains the content that will be discussed and the educational objectives Haba iis your companion that the chapter will pursue Lesson 2 Business letter etiquette Understand the importance of respecting business letter etiquette Lesson 3 Writing business letters Write appropriate business letters Lesson 4 E mails Write professional e mails 3 Runtime content Correspondence In this content page example the text is synchronized with the audio there is also a background picture Most professionals spend up to 85 of their time writing ONTINUE 4 Assessments Interactions Correspondence How does she manage it These are tests or other activities that measure the users learning level or raise their attention threshold by making them interact with the content She uses sample formats She copies from her friend 5 Feedback on Assessments Interactions How does she manage it Feedback can be given at question at answer and at the end of the test The feedback can be succinct Yes No Right Wrong or extended o She uses sample formats She copies from h
51. r eee cul vi ew int esc es tec P idee estar R DA aa owe ova ee de toatl dit v ri date 54 12 6 Personalized Learning ODJECTS userai v etd eere t WE e OD des keka tx NES 56 12 7 POQUER iii EF MEA DEREN SUPE aA 59 1276 Content modelltigu oss dadbasde svarius 0 axxo hive aa diu E da nuu ed vata Dar w a i kr aw Kun daa rad dw waa ao Anat wa 60 12 9 SLA Learning Objet RISK MatriX s us do aka Oo REOR RR aa ka R k ka ka ak aa RAOUL a ara kk Ed ala a A ERR 64 12 10 Responsibility matrix RACI model iei kk coat kk A kak t eut wx kaka kaka kk kk kk kak 66 12 11 Planning production example of a Learning Object hOUr kk kk kk kk kk 67 12 12 Learning Object licensing oris ce on x te deere reno ai 67 1 INTRODUCTION In this document we provide guidelines to support our clients and partners Technical units in addition to the Training team and or anyone else who may be concerned during the implementation activities of Docebo such as e Setting up the in house also referred as behind the firewall on which Docebo will be installed e Setting up data import export procedures to and from 3rd party software and other data sources integrating with Docebo e Migration from and to Docebo from other E Learning systems e Selection criteria and characteristics of Learning Content Learning Objects Assets Legacy e Planning and management of a training plan in the initiation phase 2 SERVER AND NETWORKING Docebo is
52. re four ways that users can be enrolled in the platform Free enrollment Anyone can enrol in the platform Moderated enrollment Anyone can request enrollment in the platform but they must wait for the teacher s approval before their username and password are validated enrollment only by the administrators Only the administrators or the sub administrators who have permission can create users Importing users from other applications using batch procedures or web services 4 10 Roles relative to didactic activities The roles supporting didactic activities are different The following roles can be enabled in a course e Teacher The teacher manages the content and is the scientific manager of the project The functions enabled depend on the configuration of the course e Tutor The tutor supports the student in the capacity of process expert The functions available to Mentors are configured Enabled Partially Enabled or Disabled at a course level e Mentor This is a subject tutor who is an expert in the material who supports the student The functions available to Mentors are configured Enabled Partially Enabled or Disabled at a course level e Guest This is a guest course supervisor e Ghost This is a course supervisor who is invisible to the students and who leaves no trace in the statistics of the LMS and the course The roles do not have pre defined functions and tasks Different tasks can be assigned to different role
53. rst level Help Desk Second level Help Desk R Responsible A Accountable C Consulted Informed 5 LEARNING OBJECTS Referring to the compatibility between Docebo and Multimedia Objects 5 1 General requirements Learning Objects must be Scorm 1 2 or Scorm 2004 compliant Learning Objects must support the utf 8 encoding If pop up windows are foreseen you should check that the browser won t block them enable domain where Docebo is installed If the Scorm object has to be opened by Docebo player at a 1024 x 768 resolution with standard browser settings no toolbars installed and application bar no higher than one line then the LO size should be no bigger than 750 x 505 Width x Height 5 2 Infrastructure requirements If the object is in Flash format please check the version installed on the company clients and compare them with the version used by Learning Object Check the object compatibility with web browsers used in the company When the object uses specific plug ins ActiveX Shockwave or other check if the users are allowed to install it on their own and give them the instructions to do it If this is not possible talk with the Learning Object provider and your IT Manager to arrange the installation policies If the object uses audio elements please be sure that users have speakers or headphones to listen to the audio section If users have speakers check that listening to the course will not anno
54. s si i sea id es 20 4 6 ACCESS and registration policies soon A RAUM Pd HERO EN d u Da 22 4 7 Multiple langUA80 58S 444kKKKKk kk kk kk kk kk kk kk kk ka kak kaka aa 23 29 INOUIMICARION SISTE Si sas aya i ARR Q EGRE A Van Wila Wali wn DAW ya A A MER A Wy DT RETTA 23 4 9 User manage len vic cx Sean eu ocn au ERE I anda ya HUP ka dean b aa aa QURE CO Ea aa Wak l na 24 4 11 Courses paths and course catalogues rea kk kk kk kk kk kk re kk kk kak kaka kaka aka aka kaka ka aka kk kk kk kk 27 4 12 Systems for assessing learning and didactic paths 28 2 13 Community GOONS x eitesue sexe viec bier quus kk kk RERO EP kaka kak kaka EL e kaka kaka kaka kaka kk kk kk CF kaka V ae UE kk kak kk 29 2 14 Student Support materiali iii AE W ARCA RARAS ARAN Saa M y A aa EARN kad 29 4 15 Authoring Tool and Learning Authormg uu deii e kk kk kk kk kk kk Eo kk kk kk kk kk kaka kaka ka ka aa aa aka kak Ra 29 4 16 Synchronous didactic SyStemS rra s Le kk nep REFS kaka kaka kaka kaka kaka kaka kak ka kak aa ka ka kak kaka kk kk kk kk 30 4 17 E Learning platform SLA Risk Matrix kk kk kk kk kk kk kk kk kk kk kk kk kk kaka aka aa aa kaka aa nna nnn nnn 31 4 18 Responsibility ssigned Matan iaa eux d baka hi kk k lan kaka lay Wak bawa waa ds W ha y kla ka WER k 32 5 LEARNING OBJECTS leccio 34 5 1 General requirement asce 34 5 2 Infrastructure requirements cicala ria kk kak ka 34 5 9 Band wide quite rie DS
55. s for each course or didactic method For example course 1 could be set so that tutors can moderate the forums while in course 2 they cannot 4 11 Courses paths and course catalogues Creation of courses The Super Administrator or enabled administrators can add new courses and catalogue them in a tree With respect to the previous versions enrollment does not require a different interface but can be made directly from the same interface By managing menus it is possible to create specific configurations that allow configuring the didactic area through Logical grouping of didactic functions into macro areas Disabling some of the didactic functions Changing usage permissions and displaying some didactic functions and macro items Renaming menu items with terms of your choice This makes the platform very flexible by adapting it to all the didactic models that you want to use To create our own menu configuration you can start from a duplicate of an already existing configuration As was Said previously it is possible to catalogue courses in a tree Once the folder is selected it is possible to see only the courses in the parent folder or also in the child folders The policies of each single course are dynamic Here are the variables that can be configured In the course description and sheet who can see the list of who is enrolled in this course Where the course is visible everywhere only after login or only to enrolled
56. share documents among each other Concurrent users refers to users with an open session in the system at the same time Registered users RAM Memory Bandwidth Estimated value for 50 multimedia courses 1 hour each Estimated value related to objects weight average simultaneity and statistics 2 2 Bandwidth consumption We calculate the bandwidth consumption for 20 minutes of use as follows e HTML object text pictures Between 8 and 14 MB e Flash audio object no video Between 20 and 30 MB e Flash object audio video Between 100 and 200 MB e For news program style video or conferencing Flash FLV with resolution of 354 x 266 Between 90 and 110 MB As you can see bandwidth consumption is sustainable by optimizing the use of the content This can be accomplished through policy standards such as not requiring all users to access the content at the same date and time or by staggering official deadlines in order to avoid a last minute rush that risks overloading the system The proposed solution guarantees contemporaneous server calls per minute for 1 200 simultaneous connections This guarantee takes into account both traffic bandwidth and server load 2 3 Practical Tips To prevent an excessive oversizing of the hardware infrastructure is good to avoid the schedule of self training events in which many users are required to log in at the same time or day To avoid too many concurrent users
57. sociating them to the root of the structure The additional fields can be in text date pull down menu yes no or long text format In addition all these fields can be used as search filters e Cataloguing using additional fields groups Groups are containers into which users can be placed Their purpose is cataloguing but they can also be used to manage roles Cataloguing fields can be associated to each group In this way a user entered in a certain group will have the standard cataloguing fields the personalized fields those relative to the group e Cataloguing using additional fields groups organization chart If the groups are cross functional the organization chart allows users to be placed in a tree structure The nodes of this tree can also have specific cataloguing fields Based on the policy used a user can be catalogued in just one branch of the organization chart or in many branches Management of groups In addition to what has already been described it is important to note that it is possible to associate a group not only to users but to other groups groups of groups or nodes of the organisation chart Management of the organisation chart The cataloguing of users in an organisation chart has immediate visual impact and catalogues users in a very simple way The organisation chart can also be organised according to the following parameters based on the need Common cataloguing fields for all nodes Personal
58. tational state transfer REST is a style of software architecture for distributed hypermedia systems such as the World Wide Web The terms representational state transfer and REST were introduced in 2000 in the doctoral dissertation of Roy Fielding one of the principal authors of the Hypertext Transfer Protocol HTTP specification The terms have since come into widespread use in the networking community REST strictly refers to a collection of network architecture principles that outline how resources are defined and addressed The term is often used in a looser sense to describe any simple interface that transmits domain specific data over HTTP without an additional messaging layer such as SOAP or session tracking via HTTP cookies These two meanings can conflict as well as overlap It is possible to design any large software system in accordance with Fielding s REST architectural style without using HTTP and without interacting with the World Wide Web It is also possible to design simple XML HTTP interfaces that do not conform to REST principles and follow a model of remote procedure call instead The difference between the uses of the term REST therefore causes some confusion in technical discussions Systems which follow Fielding s REST principles are often referred to as RESTful 7 2 How REST API are implemented in Docebo Docebo doesn t implement a strictly RESTful paradigm but one that is more REST like sin
59. terface the SCORM player the main page and other graphic elements are e doceboLms templates standard style style css e doceboLms templates standard style style_scormplayer css e doceboLms templates standard player_scorm default def_style css e doceboCore templates standard style style_table css e doceboCore templates standard style style form css Docebo is also a multi template system This means that after login groups and categories of users can display a different graphic layout and different content in terms of both functions and in terms of the educational offering In very advanced contexts of SCORM content distribution it is also possible to associate a different template to each SCORM player that manages the display of the single didactic packets 11 3 Help Desk Docebo provides two Help Desk formulas for clients Second level Help Desk Docebo is in contact with the client s IT HR and Help Desk staff which receive support requests from users If these requests can be handled by the client such as lost password problems with the client not related to the LMS system etc the first level in house staff attempts to solve the problem if this is not possible the client can give notice via e mail which will be taken charge of as soon as possible and in any case within the contractually required time Docebo s staff will attempt to resolve the problem autonomously and may request clarifications by e mail or telepho
60. the Learning Object being considered statistics show while users displayed it which completed it and any results achieved e Test correction statistics In a single table this shows all the tests taken in a specific course and the results achieved by user It shows the variance the average and the highest and lowest results It is also possible to assign points to questions with a subjective assessment open response and loading file 4 13 Community tools Docebo adapts to different didactic models specific configurations of the functions can be used to create courses that range from learning to the most extreme collaborative education In particular the interaction systems provided are e Chat areas e Forums e Project managers e Class and group intraclass blogs 4 14 Student support material Docebo is a simple and intuitive tool The time it takes for students to learn how to use this tool averages less than 7 minutes The student is provided with A flash animation of the application with audio and film clips explaining how to begin working in the LMS A user s manual A technical forum where they can ask for help 4 15 Authoring Tool and Learning Authoring Docebo manage Learning Object creation with this authoring tools e HTML pages Create and share HTML pages containing formatted text and pictures e FAQs Help Create lists of FAQs that can be consulted as a list or by the correspondence of key words Windows Help style
61. tors or the sub administrators who have permission can create users Like all the others this option is a configuration parameter and does not require changes to the source code of the system 4 7 Multiple languages At the interface and support level the Docebo platform is already translated into the following languages Italian English French German Spanish Portuguese Arabic with right to left layout Chinese Simplified Chinese Japanese Bosnian Croatian Danish Dutch Farsi Russian Tamil Korean Upon request Docebo s staff can translate the application into additional languages 4 8 Notification systems The E Learning system sends notices through two types of media both of which can be turned on or off based on the need e mail SMS The text of both can be edited using an intuitive interface Notices are not limited to user creation notices In fact Docebo s staff has identified various events that can be notified for Creation editing deletion and suspension of users Notice to administrators of requests for enrollment in the system or to a specific course Insertion removal of users in from specific groups User enrolled or removed in from a course Changes to course rules New notice entered for a course New message receive New forum thread entered Docebo also allows Disabling notices not considered useful Allowing users to enable disable notices for some events A third notifi
62. uction Available Confirmed Concluded Cancelled Description Course Subscription Closed Subscription Open Subscription Available from date to date Display mode Options Everyone Only for logged users Only users subscribed to the course Access Options Only admins can subscribe users moderated subscription free subscription Users List Essential Data Username Password Optional Data Any cataloguing field considered useful it is necessary to specify the field format such as data free text or drop down menu Course subscription and tracking List Data Userld Course Code eg user id 001 Student status related to the course Subscribed Ongoing Completed Suspended Subscription date Start date Finish date Total score at the end of the course It is also possible to add an optional field that is the user level on that course If not specified the user is subscribed as student 1 Ghost 2 Guest 3 Student 4 Tutor 5 Mentor 6 Teacher 7 Administrator 10 MIGRATION OF THE PRODUCTION INSTALLATION TO OTHER SERVERS Docebo is available for technical verification and feasibility analysis in the case where the client needs to import data from previous E Learning platforms or user personal data from third party systems We have performed many migrations of databases and user personal data from various inhomogeneous sources from the most commonly used systems to custom solutions develope
63. ways active and their operation is monitored The data center is served by backbone connections to Rome Namex interchange point and also SPC node and Milan Seeweb office and transit connections to Rome Telecom Italia All connections are made with two way fiber optic cables certified independent for all the paths involved The Milan data center is interconnected to the Mix interchange point and SPC node and has transit connections with several international operators Accidental events and catastrophes Our data centers are equipped with high sensitivity fire and smoke detection with double intervention thresholds alarm and self extinguishing An environmental saturation gas fire fighting system with ceiling and floor sensors is also installed There is a flood detection system using sensors installed in the raised floor The data center is located above ground level and far above historic flood levels Nevertheless there is a percolation system to protect against any water leaking from the chilling plants A highly redundant geographic replica of the services between the Frosinone and Milan data centers capable of supporting any catastrophic event can be established as long as the at either office remains intact A default Disaster Recovery plan that provides for the execution of off site backups has already been established as the current rule 2 12 Infrastructure SLA risk matrix indices 1 low none 2 moderate 3 sensitive
64. y assigned matrix Task Name End customer Docebo IT staff Docebo Docebo staff Multimedia Training staff staff mee m T TI Customer I I interface n EEE Da Project A I validation R Responsible A Accountable C Consulted I Informed 3 REQUIREMENTS FOR USERS WORKSTATIONS Docebo does not require clients to install any plugins and it has been tested on the following Operative Systems and Browsers Operative Systems Windows XP Vista 7 Linux Mac OS Browsers Internet Explorer 8 and above Mozilla Firefox 4 and above Google Chrome Apple Safari 4 and above Course Resolution The minimum supported resolution is 1024 x 768 Courses developed by Docebo are based on Adobe Flash technology with the following requirements Adobe Flash Player 9 0 or greater Even in the case of third party providers it s important to consider that 90 of E Learning contents are based on Adobe technology We suggest to check with your provider the requirements of each Learning Objects 3 1 Hardware Requirements Hardware requirements are immaterial to the correct use of the platform as Docebo is based on typical websites technology Regarding the requirements related to the Learning Objects the following suggestions provided by Adobe Intel Pentium II processor PowerPC G3 processor CPU 800 MHz or higher or equivalent 450 MHz or 500 MHz or higher higher Intel Core Duo processor 1 33 GHz or
65. y other colleagues If the object provides vocal recognition e g advanced language courses check if users have a microphone 5 3 Bandwidth requirements In our experience the use of multimedia contents even at entry level requires an ADSL type Internet connection For 20 minutes of use we calculate the following consumption of bandwidth Learning Object type Learning Object weight for 20 Required bandwith minutes duration HTML object Text Images between 8 and 14 Mb 11 Kbps Audio Flash object between 20 and 30 Mb 25 Kbps animations No video Flash object Audio Video between 80 and 120 Mb 90 Kbps Flash FLV video object with between 90 and 110 Mb 85 Kbps 5 4 SCORM SCORM Sharable Content Object Reference Model is an international standard created by ADL that integrates a series of technical standards specifications and guidelines to ensure accessibility interoperability and reusability of multimedia contents and E Learning systems A SCORM compliant object can be used on every SCORM compatible system that supports the same object version Versions The SCORM standard is supported by Docebo in its two versions 1 2 and 1 3 also known as 2004 in relation to packaging and tracking features SCORM 1 2 The SCORM 1 2 standard defines a model of aggregation and assembly of contents into a single portable package This package contains the multimedia files of the object itself and a manifest file imsmanifest x
66. yout with TOC open in frame Closed TOC In closed TOC display mode these are the fixed spaces used by the platform e 17px on each side 10px top and bottom for the frame e 24px for the header containing the title and the close button e 5px for the command to close TOC Ecdl Microsoft Word 2007 Elaborazione di testi con Microsoft Word 2007 T Scrivere testi 4 CLICCA PER CONTINUARE An example of SCORM Player layout with closed TOC 5 6 SCORM Navigation In this section we will explain the SCORM object navigation using Docebo These arrangements are critical because they depend on the platform and are not imposed by the SCORM standard For this reason they can be different when you change LMS At the opening of a SCORM Package When a student opens a SCORM Package the first chapter that they have not yet completed will be opened automatically SCORM Package with a single SCO In SCORM Packages composed by a single SCO when the SCO is opened the TOC will not be visible and the SCORM player will be launched in closed TOC display mode Browser close commands Unlike other platforms Docebo does not use pop up windows to deliver SCORM objects Docebo uses a dedicated player instead Consequently commands that directly act on browser closing must be avoided inside any Learning Objects LMSFinish command The request to close a SCORM object brings you by default to the automatic loading of the next LO indicate

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