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XP0100/P User`s Manual

1. DSS Keys Configuration The phone has 6 DSS keys which are able to set up to 29 functions per key The following list shows the functions you can set on the DSS keys and provides a description for each function The default values of first two keys are Line and the default values of the last three keys are N A which means the key hasn t been set for any functions e N A e Line e Speed Dial e BLF e BLF List e Voice Mail e Pick Up e Group Pickup e Call Park e Intercom e DTMF e Prefix e Local Group e Conference e Forward e Transfer e Hold e DND e Redial e Call Return e Record e URL Record e Multicast Paging e Group Listening e Public Hold e Private Hold e Shared Line Xorcom Ltd 43 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions e ACD e Zero sp touch e URL Note 1 Quick access functions like Intercom and Voice Mail must be pre configured on your PBX in order to work on your phone Contact your system administrator for more information Line This key function is used to accept incoming calls and allows placing active calls on hold or resuming them It can also be used to make a call using a specific extension To configure the key as Line via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Line from the pull down list of Type 4 Selected a line this functionality will be applied to from the pull down l
2. OOOO C G 2 s e e Phone Stand e Power Adapter Xorcom Ltd 1 www xorcom com XP0Oi100 Enterprise IP Phone Getting Started e Handset amp Handset Cord ert a KOS rb WMD VK A A ss 2 Q Gin litt D sss UT US e Ethernet Cable e Quick Installation amp Quick Reference e CD ROM Optional Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the Stand e Connect Handset and Headset e Connect Network and Power Xorcom Ltd 2 www xorcom com XP0O100 Enterprise IP Phone Getting Started 1 Attach the Stand as shown below Wallmount Method 2 Connect Handset and Headset as shown below Headset is not provided in the packing list Please contact your distributor for more information Xorcom Ltd 3 www xorcom com XP0100 Enterprise IP Phone Getting Started 3 Connect Network and Power You have two options for power and network connections Your system administrator will advise you on which one to use AC Power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the supplied Ethe
3. Other Settings Key as Send Users can set a specific key A OF sen0 to act as the send key To configure the send key via phone user interface 1 Press gt Features gt Key as Send 2 Press Left Right navigation key to select the desired send key EI or select Disable to disable this feature 3 Press vj to save the change or to cancel To configure the send key via web user interface 1 Click on Phone gt Features 2 Select the desired send key from the pull down list of Key As Send 3 Click Confirm to save the change Xorcom Ltd 19 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone You can enable or disable the Send Pound Key feature when the pound key is configured as send key When the Send Pound Key feature is enabled you can enter SZ without being dialed out When the Send Pound Key feature is disabled the dialed number will be dialed out immediately after pressing the pound key To enable disable Send Pound Key feature via web user interface 1 Click on Phone gt Features 2 Select the desired send key from the pull down list of Send Pound Key 3 Click Confirm to save the change Hot Line To configure hot line number via phone user interface 1 Press gt Features gt Hot Line 2 Enter the Hot Number and the HotLine Delay seconds 3 Press vj to save the change When you pick up the handset or press it will dial out the number automatically i
4. This key function allows you to activate the DND function immediately when you press the DSS key Press it again to deactivate DND mode To configure the key as DND via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select DND from the pull down list of Type 4 Click Confirm to save the change Redial This key function allows you to access the Dialed Calls interface when press the DSS key in the idle state then you can select a call to dial out or add it to the contacts etc To configure the key as Redial via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Redial from the pull down list of Type 4 Click Confirm to save the change Call Return This key function allows you to call return the latest call you received To configure the key as Call Return via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select Call Return from the pull down list of Type 3 Click Confirm to save the change Record This key function allows you to record during the conversation Using this feature please pay attention to the maximum record time and frequency in advance Generally it s only a few minutes To configure the key as Record via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Record from the pull down list of Type 4 Click Confirm to save the change Xorcom
5. XP0100 P IP PHONE USER MANUAL Xorcom Ltd WWW xXorcom co About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment It features fashion and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity C FS Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment Should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Xorcom Ltd www xor
6. gt Features gt Intercom 2 Press Left Right navigation key to select Enable Disable from the Intercom Allow field to set whether to answer the incoming intercom calls 3 Press Left Right navigation key to select Enable Disable from the Intercom Mute field to set whether to mute the incoming intercom calls automatically 4 Press Left Right navigation key to select Enable Disable from the Intercom Tone field to set whether to play ring tones when there is incoming intercom calls to your extension 5 Press Left Right navigation key to select Enable Disable from the Intercom Barge field to set whether to answer the incoming intercom calls during a conversation If the option is enabled when there is an incoming intercom call to your extension and you are on an intercom conversation it will refuse the call automatically Otherwise it will put the current call on hold and answer the incoming intercom 6 Press v to save the change or to cancel Xorcom Ltd 30 www xorcom com XP0100 Enterprise IP Phone Using the Basic Call Functions During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call You cannot be heard by the other party but still hear all other parties while mute is enabled When you press the Mute key all of the conversation will be muted To mute resume a conversation Press SEN during a conversation to mute the call the icon amp will be shown on the LCD
7. 39 RE DOOL EE 39 Reset tO Ae eg ele EE 40 Export Import Configuration Ple cece eee eeeeeeeeeeeeeeeeeeeeenenennegs 40 Firmware le let Le EE 40 IT XP0100 Enterprise IP Phone Table of Contents Bee deg Lei ME 41 GEET 42 SyYStem LO EX DON RE 42 PCAP Trace EXDOM EE 42 RE EE 43 DS gt KEYS COM GUI abIOl agrace vamueoeveag E A vasaqvnauraaarea amareas acargatanarn 43 Biet 44 DCCC OVA ME 44 SE 45 EF LSU aa vaaerenavenereae teas ra auras aan teal E E E P PE 45 VOICE E ET 46 PICK UD EE 46 Group PICK UD E 46 CaN HPI I E 47 uge ee AR 47 ERC SE 47 PEGI EE 48 LO Cale OUD EE 48 CONTCEEN CE EE 48 Seil Tee WE 49 AE 49 leie 49 RIIT 50 Keel E 50 SUR NEE 50 ROC OG E 50 URL ROCO eege REENEN Re 51 Multicast PAGING BEE 51 aroun EL Ee e eean E adeecsorede cumeateocmenenonund 52 PUIG ROIO WE 53 Private e e ME 53 Reen EE 53 Automatic Call Distribution AC 54 ZOVORS P COUCH eege 54 CART 55 NEE 55 PICTON WEE 56 PCTIOM WIR EE 57 MUSIC ON 11 Ol Gs anae IA AEA EA A A EA AEAEE AAEE i 58 SIF Diversion RE E 59 Suppress DTMF Display EE 59 ein gn e EE 60 Vie Le 60 ING EE 61 II XP0100 Enterprise IP Phone Table of Contents TEOUDIC SIOOUING WEEN OO XP0100 Enterprise IP Phone Getting Started Getting Started Ce Packing List The following components are included in your package e Enterprise IP Phone 00000000000 00000000000 00000000000 00000000000 00000000000 00000000000
8. After pressing a Multicast Paging key on the phone the Phone sends RTP to a preconfigured multicast address es IP port Any phone in the local network then listens for RTP on the preconfigured multicast address es IP port For both sending and receiving of the multicast RTP there is no sip signaling involved The phone receiving RTP will display the preconfigured listening multicast label Label to the user Note Multicast RTP is one way only from sender to the multicast address es receiver For outgoing RTP multicasts all other existing calls on the phone will be put on hold Group Listening This key function allows you to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen by using handset headset Meanwhile the others nearby can listen by using speakerphone You can get back to the previous mode by pressing the key again If the current mode is handset or headset users can press the speaker key to open or close the group listening function To configure the key as Group Listening via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Group Listening from the pull down list of Type 4 Click Confirm to save the change Xorcom Ltd 52 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Public Hold This key fu
9. gt gt Settings gt Advanced 2 Enter the password required scroll to Reset Factory and then press v 3 You are prompted to confirm the change press to reset to factory settings or to cancel It takes a few minutes to reset the phone please do not power off during the process or it will cause flash memory error To reset to factory via web user interface 1 Click on Phone gt Upgrade 2 Click Reset To Factory Note 1 The reset to factory option must in the admin mode 2 If you confirm to reset to factory contact list call history account settings etc will be lost You need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured manually unless mass provisioning is used Export Import Configuration File To Export Import configuration file via web user interface 1 Click on Phone gt Configuration 2 Scroll to Export Import Config field 3 Click Export to export the file to your local system 4 Click Browse and select a configuration file on your local system and then click Import to import the configuration file It takes a few minutes to finish the process please do not power off during the process or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware If you require updating the phone s firmware please contact your system administrator You can only update the fi
10. x to finish the transfer To perform an Attended Transfer via phone user interface 1 Press SS during an active call the call is placed on hold 2 Dial the telephone number of the third party and then press s 3 Press im when C answers the call 4 Press x to finish the transfer Note Make sure that the SIP server you have registered supports this function Xorcom Ltd 32 www xorcom com XP0100 Enterprise IP Phone Using the Basic Call Functions 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press during an active call the call is placed on hold 2 Dial the number of the third party and then press tone 3 Press D when the third party answers the call Then the three parties are now included in the conference 4 Press during the conference to place the conference on hold 5 Hang up to disconnect all parties Network Conference If you want to make a conference with more than three people you can enable the function of network conference This function needs the server s support If you enabled this function you can put the conference on the server To enable Network Conference via web user interface 1 Click on Account gt Advance 2 Select an account from the pull down list of Account 3 Select Network from the pull down list of Conference Type 4 En
11. PAULO FINS WCF E 22 MISSEG Call LOG E 23 LOGO CU ei E EE 23 PROGVar GOO E 23 Eve Dialpad WEE 23 REDIGCE ROG erare aa aaa aa aaa 24 XP0100 Enterprise IP Phone Table of Contents DUA INOW EE 24 PCO COGS EE 24 BLOCK QUC ETS 25 Feature SYMCHFONISALION EE 26 BEL CT EEN 26 VV UCI DOG ee 26 Using the Basic Call FUNCTIONS eene ek e Kenne 27 MAKING a UE 27 CaN GV COS xia aepak qa E oe sqaeruaerann vase eae tess eyanvadeiaan eee A E Ei 27 Call Vleit Eege ee Eeer 27 PassWord RUE 28 Call COMPlICUOMN BE 29 EE Ee 29 Answering an INCOMING Call ccce cece cece eeeeeeeeeee seen ee eeeeeeeeeeaaaeeeenees 29 Denying an Incoming Call siicantmonncerisdeeaessmansaeaianeorerieesesesiadniasnnnoneseriadnews 29 BIC RRE 29 aN MRO WEG EE 30 Une ge e RE 30 During an ACUVe Calll ciaistesasasantenssecasersiacaerrsaacnteneiacasensiainieiaancneesssedaiasaiacntes 31 IVINS E 31 E I e e eee ers ee ne eee ee eee en eee ee tener 31 Call VV d e WE 32 GY en EE 32 3 way Conference eege ee eege e EE EE EE EE EE ER ER NetWork ENEE Ee 33 ee E E KE 33 Using the Advanced Phone Functions sesssss002 OD AOCOUNE SOEUR EE 35 RR E 35 Rik 36 Network Setting WEE 36 PE POC SCCUInG eebe a gege 36 VLAN SeN E 37 BERT 37 piuigoee ee er ee er ee er eer er eer eer ere 38 MIN ne ME KO raaa EN E E EE A T EEE E O AT E AENA 38 Administrator Mode sssssssssssssssnsnssnsnssnsssnnesssnessnnssnsnssnsnrsnssrenenrenesrnnne 38 Administrator USer baseworg
12. Press gt Settings gt Advanced enter the password and then pressi J 2 Select to Keypad Lock option and then press J 3 Press the navigation keys to select the desired keypad lock type 4 Press to save the change or to cancel If keypad lock is enabled the icon A will be displayed on the top right corner of the idle screen If the keypad lock type is Lock amp Answer an additional icon AA will be displayed next to the A icon To unlock the phone via phone user interface 1 Press you are prompted for the password 2 Enter the password and then press the phone will be unlocked The icon will disappear from the idle screen 3 If the keypad lock type is Lock amp Answer you should press gt Settings gt Advanced gt Keypad Lock and select Disable from the Keypad Lock field to unlock the keypad lock To enable keypad lock via web user interface Click on Phone gt Preference to do the relating changes Please refer to the instructions above for the parameters detail Note 1 The default password for unlock is admin 2 Users can make emergency calls when the phone is locked Audio Settings Volume Sender Volume You can adjust the sender volume of headset handset speakerphone via web user interface Xorcom Ltd 15 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone To adjust the sender volume via web user interface 1 Click on Phone gt Features 2 Enter the d
13. Press the navigation keys to select the desired ring tone 3 Press vj to save the change or to cancel To change the ring tone of the phone via web user interface 1 Click on Phone gt Preference Xorcom Ltd 16 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone 2 Select the desired ring tone from the pull down list of Ring Tones 3 Click Confirm to save the change Note You can delete a ring tone by selecting the desired one from the pull down list of Ring Tones and clicking the Del key The ring tone file of system cannot be deleted To specify ring tone for account via web user interface 1 Click on Account gt Basic 2 Select the desired ring tone from the pull down list of Ring Tones 3 Click Confirm to save the change To upload a ring tone via web user interface 1 Click on Phone gt Preference 2 Scroll to Upload Ringtone field 3 Click Browse to select a ring tone file from your local system 4 Click Upload to upload the file 5 Click Confirm to save the change Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K Sample rate monophony Blank or other special characters cannot be included in the file name The size of the ring tone file cannot exceed 100K Codec Selection The IP phone supports the following audio codecs G722 G723 53 G723 63 G726 16 G726 24 G726 32 G726 40 G729 PCMU and PCMA You can enable or disable t
14. Tones DND Code vV Emergency RA AAAA Intercom Call Completion De Basic Phone Functions Language Time amp Date Ring Tone Phone Volume Logo Customization d LISS LSS Advanced Phone Functions Accounts Network Keypad Lock Reset to Factory Set Admin Password Update Set AES Key Auto Provision LAKAS L lt SIP Account User Option Account Active Label Display Name Register Name User Name Password SIP Server Register Status LISSA Xorcom Ltd 11 www xorcom com XP0100 Enterprise IP Phone Overview Phone Options Phone UI Web UI Server Option SIP Server d SIP Server Port Outbound Status d Outbound Proxy Server d Backup Outbound Proxy Server NAT Traversal STUN Status vV STUN Server vV Missed Call Log Auto Answer vV Other Features Messages History d Directory Local Directory Blacklist Ga a oy Es Note 1 The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more information The default administrator password is admin Xorcom Ltd 12 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the phone user interface or the web user interface This option allows you to review e Network status
15. as BLF LED Status Description Steady green The monitored account is in idle status Blinking red There is an incoming call to the monitored account Steady red The monitored account is on a conversation Off It is not active as BLF Xorcom Ltd 8 www xorcom com XP0100 Enterprise IP Phone Overview Table 2 DSS Keys set as BLA Bridged Line Appearances LED Status Steady green Description All of the members are in idle status Steady red Some part s is seizing the line Blinking green 300ms Some part s is ring back Blinking red 300ms Steady orange Some part s is ringing Some part s is on the phone Some part s is under the public hold status and all of the members can retrieve the call Some part s is under the private hold status and only the initiator can retrieve the call Blinking Orange 500ms Blinking green 500ms Blinking red 500ms In three way conference all of the parts press hold Off It is not active as BLA Table 2 Power Indication LED LED Status Description Steady red Power on Blinking red There is incoming call to the device or there is a call on mute Off Power off You can configure to disable the Power Indication LED via web user interface click on Phone gt Features and select Enabled from the pull down list of Close Power Light Icon Instruction The IP Phone displays different kinds of icons on its LCD You can refer to the following table for their meanings Icon Description Le Ne
16. as Forward via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Forward from the pull down list of Type 4 Enter the extension you want to forward to in the Value field If you leave the Value field blank the DSS key acts as a Forward key 5 Click Confirm to save the change Transfer This key function allows you to perform the Blind Attended Semi Attended Transfer during a conversation To configure the key as Transfer via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Transfer from the pull down list of Type 4 Enter the extension you want to forward to in the Value field During a conversation press this key the phone will blind transfer the call If you leave the Value field blank the DSS key acts as a Transfer key 5 Click Confirm to save the change You can forbid the DSS key from performing Blind Transfer via web user interface by Clicking Phone gt Features and select Disabled from the pull down list of DsskeyBlindTran Hold This key function allows you to hold or retrieve a call during the conversation To configure the key as Hold via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 2 Select Hold from the pull down list of Type 3 Click Confirm to save the change Xorcom Ltd 49 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions DND
17. box Area Code Area codes are also Known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Xorcom Ltd 24 www xorcom com XP0Oi100 Enterprise IP Phone Customizing Your Phone Area codes usually indicate geographical areas within one country although the correlation to geographical area is becoming obsolete For non geographical numbers as well as mobile telephones outside of the United States and Canada the area code does not correlate to a particular geographic area To configure area code via web user interface 1 Click on Phone gt Dial Plan gt Area Code Preference Features Code Min Length minimum length of the local Min Length 1 15 1 Upgrade gth 1 15 number Max Length 1 15 15 Auto Provision Account Max Length maximum length of the local S W number Configuration Dial Plan 2 Enter the Code and Account set the Min Length and the Max Length 3 Click Confirm to save the change Block Out The specific phone numbers can be forbidden to be call out from your IP phone To configure Block Out number via web user interface 1 Click on Phone gt Dial Plan gt Block Out sa bei Preference Digit 0 9 Features Block Out Number 1 Account Identifies a specific digit do not use if it is defined as send Upgrade Block Out Number 2 Account key EL digit digit Auto Provision Block Out
18. desired transmission mode from the pull down list of Type WebServer HTTP port a0 1 65535 HTTPS port 443 1 65535 Type HTTP amp HTTPS 3 Click Confirm to save the change Note 1 Contact your system administrator for more information about the HTTPS 2 IP phone also support Internet Protocol Version 6 Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone e User Mode e Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode cannot set the following options Advance settings of Xorcom Ltd 38 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions accounts Advance settings of Network Reset to Factory and other advance phone settings Administrator User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user interface The administrator user password is used to access e Web user interface e The advanced settings of the phone such as Account Reset to Factory and Advanced Settings via the phone interface The default administrator password is admin Meanwhile the user name for Web user interface access is admin To change the administrator password via phone user interface 1 Press gt Settings gt Advanced 2 Enter the password required scroll to Set Password and then press v 3 Enter the Current
19. in your phone you can export the system log and send them to your system administrator for diagnosis To export the System Log via web user interface 1 Click on Phone gt Configuration 2 Scroll to Export System Log field 3 Select Local and then click Export to export the file to your local system You can also export the file to a server Contact your system administrator for more information PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone If there are any errors in your phone you can export the PCAP trace and send them to your system administrator for diagnosis To export the PCAP Trace 1 Click on Phone gt Upgrade 2 Scroll to PCAP Trace field click Start to begin to capture the trace and click Stop to stop capture the trace 3 Click Export to export the file to your local system Xorcom Ltd 42 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices attached to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for securing wireless 802 1x access points and is based on the Extensible Authentication Protocol EAP This IP phone can support 802 1X Contact your system administrator for more information
20. or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active This parameter could set the period of the subscription The default value is 3600 seconds Select the DTMF type You can only configure these settings via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced to do the relating settings Contact your system administrator for more information TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation If you make a call based on TLS and SRTP Set the transport as TLS and the SRTP as On the IP phone UI will display the connecting and ring back interface If the reception also set the transport as TLS then IP phone UI will display the icon h on both sides Xorcom Ltd 35 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions To configure TLS via web user interface 1 Click on Account gt Basic 2 Select the desired account from the pull down list of Account 3 Select TLS from the pull down list of Transport 4 Click Confirm to save the change DNS SRV If the SIP server cannot be used the phone will be connected on the server which is available To configure DNS SRV via web user interface 1 Click on Account gt Basic 2 Select the desired account f
21. or there is a call on mute Soft Key The screen will display labels for these keys to identify their context sensitive functions DTMF Keypad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters DSS Keys These keys are used for various functions such as Line Speed dial Intercom BLF URL etc The corresponding LED will light when the assigned function is turned on Xorcom Ltd 7 www xorcom com XP0Oi100 Enterprise IP Phone Overview Navigation Keys Press the navigation keys to navigate in the display menus confirm or cancel actions Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type ec Adjust the volume of the handset headset speaker and ring tone d H e 9 Allows for hands free communication during calls Place and receive calls through an optionally connected headset the LED will be on when the phone is in Headset mode C S Mute audio transmission locally during calls Hard Feature Keys amp Allow users to access the voicemail directly A Enable a setup of conference D d Place a call on hold or resume it GC During a call press to transfer the current call to the third party a Press to enter the Dialed Calls interface then select a record to call out LED Instruction Table 1 DSS Keys set
22. save the change or to cancel To configure PC Port via web user interface Click on Network gt Basic gt LAN to do the relating configuration Contact your system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description Voice QoS When the network capacity is insufficient QOS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can select the WebServer type Disable HTTP HTTPS or HTTPS amp HTTP To configure VLAN settings via phone user interface 1 Press gt gt Settings gt Advanced 2 Enter the password required scroll to Network option and then press 3 Scroll to VLAN and then press v 4 Scroll to WAN Port and then press v 5 Set the VLAN Status and enter the VID Number Priority 6 Press V to save the change or to cancel 7 Refer to the steps above to set the PC Port option rs a To configure VLAN settings via Web user interface Click on Network gt Advanced gt VLAN to do the relating configuration Contact your system administrator for more information LLDP The Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows
23. screen and the power indication LED will blink Press the key again to get the phone return to normal conversation You can configure to enable or disable the Mute feature via web user interface To enable disable Mute feature via web user interface 1 Click on Phone gt Features 2 Select Enabled or Disabled from the pull down list of Allow Mute 3 Click Confirm to save the change Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold resume a call 1 Press to put your active call on hold 2 If there is only one call on hold press again to retrieve the call 3 Ifthere is more than one call on hold press the Up Down navigation key to select a call and then press Li to retrieve the call The phone will beep softly to remind you that you have calls on hold if Play Hold Tone feature is enabled To enable Play Hold Tone feature via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Play Hold Tone 3 Enter the delay time in the Play Hold Tone Delay field 4 Click Confirm to save the change Note When the call is placed on hold put down the handset will change the conversation to the Speakerphone mode instead of ending the call Xorcom Ltd 31 www xorcom com XP0100 Enterpr
24. the change To configure daylight saving time via phone user interface 1 Press gt Settings gt Basic gt Time amp Date gt SNTP 2 Scroll to DST field and then press the navigation keys to select the desired option 3 Press v to save the change To configure daylight saving time via web user interface 1 Click on Phone gt Preference 2 Select the desired option from the pull down list of Daylight Saving Time and enter other information required 3 Click Confirm to save the change Keypad Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Key The key cannot be used until unlocked You cannot access the menu of the phone Xorcom Ltd 14 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone Function Keys The hard function keys cannot be used until unlocked You cannot access the History Message Conference Hold Mute Transfer Redial d X keys volume adjustment keys navigation keys DSS keys and the soft keys All Keys All of the keys cannot be used until unlocked You can only use the phone to answer the incoming calls Lock amp Answer All of the keys except the key cannot be used until unlocked The incoming calls will be answered automatically and cannot end the call by your party To enable keypad lock via phone user interface 1
25. which is needed to connect to your VoIP telephony system It depends on your system 3 Your voice mailbox is called and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone Xorcom Ltd 34 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Refer to Configuration and Registration for the basic account setting information The following table lists the instruction of the field about the advanced Account Setting Field Name UDP Keep alive Message UDP Keep alive Interval Login Expire Local SIP Port RPort SIP Session Timer Subscribe Period DTMF Type Description Defines whether to active the phone UDP Keep alive mechanism The default value is Enabled This parameter specifies how often the phone will send a packet to the SIP server The default value is 30 seconds This parameter specifies the time frequency that phone refreshes its registration The default value is 3600 seconds Local SIP port The default value is 5060 The parameter allows you configuring the proxy to send responses back to a particular address and port The default value is Disabled This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE
26. 42 op1 broadworks 6322 as iop1 broadwo ilal rks net net 4 Tues Oct 11 42 111123 10 2 1 1 632210 2 1 199 11 OO 5 eer 08 38 0704 10 2 1 199 6322 10 2 1 199 2413333601 as i 3 6 Tues Oct 08 37 op1 broacworks 3605 as iop1 broadwo alal rks net net EE 2413333601 as i i gt Tues Oct 09 37 op 1 broadworks 1234 as iop1 broadwo lal rks net net ee 2413333601 as i z Tues Oct 08 37 op1 broadworks 2238Mas iop1 broadwo lal rks net net 2413333601 as i o Tues Oct 08 36 op1 broacworks 6322 as iop1 broadwo ilal rks net net D 241333360 1 3s5 i 10 Tues Oct 08 36 op 1 broadworks 101 as iop1 broadwor 11 Set ks net v Password Dial When number entered is beginning with the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the PswLength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on the phone To enable Password Dial via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of PswDial PswPrefix PswLength PswDial Enabled v 3 Enter the password prefix in the PswPrefix field 4 Enter the password length in the PswLength field 5 Click Confirm to save the change Xorcom Ltd 28 www xorcom com XP0100 Enterprise IP Phone Using the Basic Call Functions Call Completion Have you encountered such
27. Confirm to save the change Refer to LED Instruction for more information about the LED status in different situation Note In the web interface you can enter pickup code in the Extension field to enable the pickup function For example if you enter 212 in the Value field and enter the pickup code 83 in the Extension field when there is an incoming call to 212 press the BLF DSS key the call is picked up by the phone BLF List This key function can monitor the list status you can add accounts to the monitored list the server sends messages to the phone to decide which account BLF list to be monitored To configure BLF List feature via web user interface 1 Click on Account gt Advanced 2 Enter the BLF List URI in the BLF List URI field 3 Enter the BLF List Code in the BLF List Code field 4 Enter the BLF List Barge In Code in the BLF List Barge In Code field 5 Click Confirm to save the change To configure BLF List key via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select BLF List from the pull down list of Type 4 Selected a line this functionality will be applied to from the pull down list of Line 5 Click Confirm key to save the configuration Xorcom Ltd 45 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Voice Mail This key function is configured as Voicemail which allows you to retrieve voicemail quickly by press
28. IP Address Mac Address Gateway DNS WAN LAN etc e Phone status Model Hardware version Firmware version Product ID MAC etc e Accounts The 3 SIP accounts status To check the phone status via phone user interface 1 Press v directly to check the IP 2 Press the navigation keys to check other information To view the phone status via web user interface Open the web browser and input the IP Address http WAN ip address Enter the username and password default username and password for administrator are admin admin click Status to check the status Language The default language of phone user interface is English The default language of web user interface depends on your Computers operation system It will automatically match the language with your computer and browser It supports Simplified Chinese Traditional Chinese French German Italian Polish Turkish Portuguese Spanish etc You can change the language of phone user interface and web user interface independently Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Contact your system administrator for more information about loading language packs To change the language of phone user interface via phone user interface 1 Press gt gt Settings gt Basic gt Language 2 Press the navigation keys to select the desired language 3 Press v to save the cha
29. Ltd 50 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions URL Record This key function allows you to achieve the call recording capability during the conversation when follows the voice prompts 1 During a conversation press the DSS key to start recording 2 Enable the Recording function the recording icon will be flashing on the LCD 3 Press the DSS key again to disable the recording function the flashing recording icon will be disappeared simultaneously 4 Follow the voice prompts to listen to the recording To configure the key as URL Record via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select URL Record from the pull down list of Type 4 Enter the server URL in the Value field 5 Click Confirm to save the change Note During a conversation press this type of DSS key to start the recording process If the other party hangs up the phone will turn to idle state Multicast Paging Multicast is the delivery of a message or information to a group of destination simultaneously in a single transmission from the source creating copies automatically in other network elements A multicast paging is essentially a predefined broadcast address that the phone is programmed to listen to Each phone can be configured to listen to as many as 10 different multicast IP addresses The priority of the IP Addresses is equivalent to the stream priority 1
30. Number 3 Account Identifies any digit dialed that is included in the range att Block Out Number 4 Account Configuration digit digit digit SE b Specifies a range as a comma Dial Plan Block Out Number 5 Account separated list i Block Out Number 6 Account x Voice Matches any single E O A digit character which is dialed Ring Block Out Number 8 Account Matches an arbitrary number of Tones RE Block Out Number 9 Account SMS Block Out Number 10 Account Action URL ie R A 2 Enter the desired block out number and account in the proper fields 3 Click Confirm to save the change Note 1 The numbers set in Emergency cannot use the Dial Plan 2 Inthe Account field you can enter 1 2 3 1 represents Account 1 2 represents Account 2 if the account box is empty it mean this rule works for all accounts Xorcom Ltd 25 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone Feature Synchronisation When the synchronize feature is enabled the change of DND or FWD feature will be synchronized between the device and the server To enable Feature Key Synchronisation via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Feature Key Synchronisation 3 Click Confirm to save the change Push XML Users configure the server s IP address on web page when phone receives request it will determine whether to display corresponding content o
31. PWD New PWD and Confirm PWD press abc soft key to change the input method 4 Press v to save the change or to cancel To change the administrator password via web user interface 1 Click on Security 2 Select admin from the pull down list of User Type enter the Current Password New Password and Confirm password User Type admin Di NOTE Password Current Password User Type Trusted Certs Select your type If you log in New Password as user you can only change your own password If you login as an administrator you can modify both the user s and admin s passwords Server Certs Confirm Password 3 Click Confirm to save the change To change the user password refer to the steps introduced above Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot the phone via web user interface 1 Click on Phone gt Upgrade 2 Click Reboot to reboot the phone Note Please do not power off during reboot or it will cause the flash memory error Xorcom Ltd 39 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone user interface 1 Press
32. a Anonymous Call Off On Code Off Code D 000000 Anonymous Call Rejection Off On Code Off Code Xorcom Ltd 21 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone Please refer to the instruction above for the parameters detail Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up To enable Auto Redial via phone user interface 1 Press gt gt Features gt Auto Redial 2 Press Left Right navigation key to select Enable from the Auto Redial field 3 Enter the interval in the Interval field 4 Enter the number of times in the Times field 5 Press v to save the change or to cancel To configure auto redial via web user interface 1 Click on Phone gt Features gt Auto Redial 2 Select Enabled from the pull down list of Auto Redial 3 Enter the desired value in the Auto Redial Interval and Auto Redial Times fields 4 Click Confirm to save the change Note If you enable the Auto Redial function then without operations for 5 seconds in the auto redial interface it will turn to the idle interface automatically Auto Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a useful feature for people who have difficulty in using their hands or fingers who have a visual impairment or who have a cognitive impairment You can set this function to a specia
33. a network device to advertise its identity and capabilities on the local network Enable LLDP function the phone will go to switch to get related VLAN parameters automatically Synchronous with VLAN in switch To configure LLDP settings via web user interface 1 Click on Network gt Advanced Xorcom Ltd 37 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions 2 Scroll to LLDP field and then select Enabled from the pull down list of Active SC Basic Active Enabled bud VLAN Advanced amp VLAN is a logical local area Packet Interval 120 Scope 1 3600s network or LAN that extends Review a sinana tescitian l i nhl 3 Enter the corresponding packet interval in the Packet Interval field 4 Click Confirm to save the change HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via phone user interface 1 Press gt gt Settings gt Advanced 2 Enter the password required scroll to Network and then press v 3 Scroll to Web Type and then press v 4 Press Left Right navigation key to select the transmission mode 5 Press v save the change or to cancel To configure HTTPS settings via web user interface 1 Click on Network gt Advanced 2 Scrollto WebServer field and then select the
34. a situation When you call a contact but the other side is busy on a call Do you want the server to inform you immediately when the contact ends the call in order to establish a conversation in time Call Completion can help you to solve this problem To enable Call Completion via phone user interface 1 Press gt gt Features gt Call Completion 2 Press Left Right navigation key to select Enable from the Call Completion field 3 Press vj to save the change or to cancel Answering a Call Answering an Incoming Call 1 If you are not on an active call lift the handset to answer it using the handset or press the Speaker key to answer it using the speakerphone or press the Headset key to answer it using the headset 2 Ifyou are onan active call the LCD will prompt New xxx Press v to answer the new call or x to reject the new call During the conversation you can alternate between the Headset Handset and Speakerphone modes by pressing the corresponding key or picking up the handset Denying an Incoming Call Press x to deny the incoming call directly DND Press DND to active DND Mode Further incoming calls will be rejected and the LCD will display the DND icon Press DND again to deactivate DND mode You can find the incoming call record in the Call History To configure DND feature via phone user interface 1 Press gt Features gt DND 2 Press Left Right navigation key to select Enable Disa
35. able Keys 2 Press the DSS key which is configured as line key to active the corresponding account Then dial the number you want to call and then press V or the pound key to call out You can also dial up via web user interface 1 Click on Contacts gt Local Directory gt Contacts BlackList 2 Click the number which you want to dial out and then the phone will dial out the number Contacts Hangup NOTE Index Display Name Office Num Mobile Num Other Num Line Al O pray an el Add Contact Blacklist 1 kame 6322 Account 3 O Fill out the contact information User shouldn t leave contact name blank Delete Contact Blacklist Select the contact you want to delete in the grid and then press the button Delete to confirm Move to Contact blacklist Choose the contacts you want to move in the grid and press tha hi ittan maun ta Xorcom Ltd 27 www xorcom com XP0i100 Enterprise IP Phone Using the Basic Call Functions 3 Orclick on Contacts gt Phone Call Info enter the number in the Dial a Number field select an account from the pull down list of Outgoing Identity and then click Dial to call out You can click Hangup to end the call Dial a Number Contacts CallInfo Note Outgoing Identity 0704 10 2 1 199 ei Index Date Time Local Identity Name Tel Number 1 Di 11 48 0704 10 2 1 199 kame 6322 10 2 1 199 2 beru 11 46 07040 10 2 1 199 kame 6322 10 2 1 199 2413333601435 Tues Oct 11
36. ace 1 Click on Phone gt Action URL 2 Enter a HTTP URL in the proper field 3 Click Confirm to save the change Note Action URL is allowed to be HTTPS URL Contact with your system administrator for more information The following table provides variables can be used in the Action URL i Action URI Opposite to Action URL Action URI allows the phone to interact with web server applications by receiving and handling HTTP GET requests To simply verify this feature you can enter the following string into the browser address bar and press Enter http 192 168 10 5 cgi bin ConfigManApp com key DNDOn Then the phone with the IP Address of 192 168 10 5 if existed will turn on DND Be aware that only predefined phone events are supported by the phone The following table provides the predefined phone events Phone Events key OK Press the v key key SPEAKER Press the Speaker key key F_TRANSFER Press the Transfer key key VOLUME_UP Increase the volume key VOLUME_DOWN Reduce the volume Xorcom Ltd 57 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions key UP DOWN LEFT y Press the navigation key RIGHT Music on Hold Music on hold MOH is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold To use this feature you should specify a SIP URI pointing to the Music on Hold Server account Whe
37. ble from the DND field 3 Enter DND on code in the DND On Code field 4 Enter DND off code in the DND Off Code field 5 Press v to save the change or amp to cancel Xorcom Ltd 29 www xorcom com XP0100 Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number such as a cell phone or voice mailbox The following call forwarding events can be configured e Always Incoming calls are immediately forwarded e Busy Incoming calls are immediately forwarded when the phone is busy e No Answer Incoming calls are forwarded when the phone is not answered after a specific ring times To enable Call Forward via phone user interface 1 Press gt gt Features gt Forward 2 Select the desired forward type and then press v 3 Press Left Right navigation key to select Enable from the proper field 4 Enter the number in the Forward to field 5 Optional Enter On Code in the On Code field 6 Optional Enter Off Code in the Off Code field A 7 Press v to save the change or to cancel To configure Call Forward via web user interface Click on Phone gt Features to do the relating change Please refer the configuration information above Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary To configure Intercom via phone user interface 1 Press
38. collected stored and sent to the voice processor in evenly Type To select the type of JITTER BUFFER adaptive or Fixed Delay To set the Min Delay Max Delay and Normal Delay parameter 3 Click Confirm to save the change Ring You can group your contacts and then set the ringing tone for each group To edit the Ring option via web user interface 1 Click on Phone gt Ring 2 Enter the group name in the Internal Ringer Text field 3 Select a special ring tone from the pull down list of Internal Ringer File 4 Click Confirm to save the change Xorcom Ltd 61 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Xorcom Ltd 62 www xorcom com XP0100 Enterprise IP Phone Trouble Shooting Trouble Shooting I cannot register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ITSP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 I can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static IP client mode During a call I cannot hear any voice 1 Make sure your handset is tightly
39. com com This page is intentionally left blank Xorcom Ltd www xorcom com XP0100 Enterprise IP Phone Table of Contents Table of Contents Getting Started NEES L PECKING 1S E E E E E E E E E E E E 1 AE leif ie Me PHONG iasccstatanseceeseasinariaaiiasreneeseriaeninertsamanrtessseeniammanniaanaer 2 Configuration and Registration s s ssessesssrserrsrrsrrerrerrsrrerrerrerrerrerrerrerrerrnrrn gt 5 conngurning via Web os E 5 Configuring via keypad ccc cece cece eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeaaaaaauanags 6 Overview BHR HBRER ERR ERR RRR RRP RRR RRR RR RR RRR RRR RRR RRR RRR RRR RRR RRR RR eee eee eee ee 2 7 REV Dae TST Uri aay A A ET A erste on aq E E E E 7 LED TUCO WE 8 ICOM MISU CUON EE 9 AE w Age 10 Customizing Your bhone sek KKK KKK EK Ku suen LO Genera gn Le E 13 PRONE EE 13 Estarei ae E E E A A O E A read meuvecd E E O anions 13 Time and RT 14 Key Da Eeer EE 14 Avdio eU e LEE 15 NOII saarea E E AE E rank teat A T A EE E 15 RIRO bier 16 d ele TE E ig e NEE 17 Contact IMANAGCINOIL E 18 OCA DIP TOF reen cau vawgvasevasntane eae ae4 usaraauaaaiees egraayuaaeradawereae aaaras 18 SI ie A EE 19 ENC gd ln te EE 19 ROY eS SONG ac canacar ce aaneu tian eaeueuaunneus cena weamumuanen hua aueneusauguecanausune seetaneeaues 19 IOC WING eer 20 Headset Gd el 20 DUG HOJO SEE asestecsacesainsatentineatonssecasersiatataranarueresnecateraiacnarianaeneeneiecnies 21 Anonymous e RE 21 PUES SIG EE 22
40. configure the power up time via web user interface 1 Click on Network gt Advanced 2 Scroll to Registration random field and then enter the time in the Registration random field 3 Click Confirm to save the change Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via web user interface Configuring via keypad Network Settings Press gt and then press Settings gt Advanced gt Network gt WAN Port PC Port VLAN Web Type 802 1x Settings to configure the network settings Account Settings Press and then press Settings gt Advanced gt Accounts to configure the account settings Refer to Configuring via Web Page for the parameter details Xorcom Ltd 6 www xorcom com XP0Oi100 Enterprise IP Phone Overview Overview Keypad Instruction Cancel Power Indication Dss Keys Navigation Key Adjustment DTMF Keypad a ES i CJ C 4 000000000000 000000000000 000000000000 Message 0000000000 Headset 000000000000 000000000000 0 Conference b gt q S ls Sg w Transfer l You can check the following list which introduces the IP phone s keypad in details Power Indication LED It will show the power status it will be on if the phone is powered off if the phone is not powered and blink when someone calls in
41. connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ITSP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ITSP How to change the time Select the time zone or enter the time information manually on the webpage or the phone How to answer the incoming calls during a call If a call comes in when you are in a conversation press the V key to answer the incoming call How to refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation How to update the firmware 1 Enter the webpage of your phone Click Phone gt Upgrade 2 Scroll to Select and Upgrade Firmware field and then select a file from your local system Xorcom Ltd 63 www xorcom com XP0100 Enterprise IP Phone Trouble Shooting 3 Click Upgrade to update the firmware Note Make sure the firmware you select is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ITSP The manual is only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without notice V61 0 Xorcom Ltd 64 www xorcom c
42. dset connected to the headset jack has a full duplex conversation other people with the headset connected to the handset jack are only allowed to listen To enable Dual Headset via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Dual Headset 3 Click Confirm to save the change Anonymous Call This feature allows you to make a call with the display of your calling identification information blocked You can also configure to reject calls from callers who have blocked the display of their calling identification information calling number and calling name To configure anonymous call via phone user interface 1 Press gt gt Features gt Anonym Call 2 Press Left Right navigation key to select an account from the Line ID field 3 Press Left Right navigation key to select Enable Disable from the Anonym Call field 4 Optional Enter the anonymous call on code in the Anonym On field 5 Optional Enter the anonymous call off code in the Anonym Off field 6 Press Left Right navigation key to select Enable Disable from the Rejection field 7 Optional Enter the anonymous call rejection on code in the Rejection On field 8 Optional Enter the anonymous call rejection off code in the Rejection Off field 9 Press v to save the change or to cancel To configure the anonymous call via web user interface Click on Account gt Basic to do the relating change
43. e rule select the entry update the information and then click Edit 4 To delete replace rules select the desired entries and then click Del 5 Click Save to save the change Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial 123 whose length matches the Dial now rule the phone will dial out 123 in one second without pressing the y key To configure a Dial now rule via web user interface 1 Click on Phone gt Dial Plan gt Dial now 2 To add a dial now rule enter the desired value in the Dial now Rule and Account fields and then click Add 3 To edit a dial now rule select the entry update the information and then click Edit 4 To delete dial now rules select the desired entries and then click Del 2 Click Save to save the change You can also set time out for dial now rule via web user interface Click Phone gt Features and then enter the time in the Time Out for Dial Now Rule field Note AA 7 If need to replace the unknown contents then you can use or x stand for a string of char x stand for any one char The content in stand for a variable the first variable is expressed by 1 the second variable is expressed by 2 the rest can be done in the same manner For example if you want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace
44. ely assigned name for this managed node By convention this 1 3 6 1 2 1 37459 2 1 2 0 is the node s fully qualified domain read only name Ifthe name is unknown the value is the zero length string 1 3 6 1 2 1 37459 2 1 3 0 The physical location of this node e g telephone closet 3rd floor If the o l read only location is unknown the value is the zero length string 1 3 6 1 2 1 37459 2 1 4 0 The time in hundredths of a second since the network management portion read only of the system was last re initialized 1 3 6 1 2 1 37459 2 1 7 0 1 3 6 1 2 1 37459 2 1 8 0 We recommend a SNMP test suite which is available at http www net snmp org The phone supports only SNMP v2c Basic GET requests can be run in order to retrieve information from an SNMP capable device For example Action URL Action URLs are HTTP GET Requests allowing the phone to interact with web server applications To use this feature you should specify a HTTP URL corresponding to the predefined event In case the predefined event has taken place a HTTP GET to the specified URL is performed HTTP GET requests may contain variable names and variable values which are separated by Each variable value starts with in the query part of the URL e g http 192 168 10 1 help xml MAC mac Action URLs can be triggered only by predefined events e g Log on Xorcom Ltd 56 www xorcom com To configure Action URL via web user interf
45. esired volume in the Headset Send Volume Handset Send Volume or Handfree Send Volume field Headset Send Volume 1 53 29 Handset Send Volume 1 53 27 Handfree Send Volume 1 53 39 3 Click Confirm to save the change Receiver Volume You can adjust the receiver volume of handset speakerphone headset via phone interface To adjust the volume when you are not in an active call 1 Press gt Settings gt Basic gt Phone Volume 2 Select Handset Vol Speaker Vol or Headset Vol and then press v 3 Press the volume adjustment keys or navigation keys to adjust the volume 4 Press V to save the change or to cancel To adjust the volume when you are in an active call When Handset Headset Speakerphone mode is activated press the volume adjustment keys adjust the volume to a comfortable level Ringer Volume You can adjust the ringer volume via phone interface To adjust the ringer volume via phone interface 1 Press gt Settings gt Basic gt Phone Volume 2 Select the Ringer Vol and then press v 3 Press the volume adjustment keys or navigation keys to adjust the volume 4 Press vj to save the change or to cancel You can also adjust the ringer volume by pressing the volume adjustment keys when the phone is idle Ring Tones You can change the ring tone of your phone To adjust the ring tone of the phone via phone user interface 1 Press gt gt Settings gt Basic gt Ring tones 2
46. ext Logo field 4 Click Confirm to save the change 5 Reboot the phone Then the string will be displayed on the idle screen Programmable Keys The navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs The programmable keys can only be available when the phone is idle This function can only be set via web user interface 1 Click on DSS Keys gt Programmable Keys 2 Customize specific features for the keys 3 Click Confirm to save the change Live Dialpad The feature defines whether to dial out the dialed number automatically To configure Live Dialpad via web user interface 1 Click on Phone gt Preference 2 Select Enabled or Disabled from the pull down list of Live Dialpad 3 Click Confirm to save the change Xorcom Ltd 23 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone Replace Rule A dial plan establishes the expected number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial O out the number will be replaced by 0086 automatically To configure Replace Rule via web user interface 1 Click on Phone gt Dial Plan gt Replace Rule 2 To adda replace rule enter the desired value in the Prefix Replace and Account fields and then click Add 3 To edit a replac
47. f you do not press any key in the pre set time specified in the HotLine Delay field To configure hot line number via web user interface 1 Click on Phone gt Features 2 Enter the hotline number and hotline delay in the Hotline Number and Hotline Delay fields 3 Click Confirm to save the change Headset Prior Headset prior allows the phone to use headset in priority To place a call using Headset Prior enable the Headset Prior feature physically connect your headset and press the Headset key to activate it for use Press the desired numeric keys to place a call will now connect to the headset automatically To receive a call using Headset Prior enable Headset Prior feature physically connect your headset and press the Headset key to activate it for use press the V key to answer a call will now connect to the headset automatically To enable Headset Prior via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Headset Prior 3 Click Confirm to save the change Note The headset icon on the LCD screen or the Headset key in steady green indicates that the headset mode is activated Xorcom Ltd 20 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone Dual Headset Dual headset allows users to use two headsets To use this feature you must connect your headsets to headset jack and handset jack respectively Once the phone joins ina call people with the hea
48. group Xorcom Ltd 18 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone vl a e U 3 Press Left Right navigation key to select Enter and then press 4 Enter the query condition using the keypad and the press v The qualified entry will be displayed on the LCD screen To add delete edit move the contacts via web user interfaces Click on Contacts gt Local Directory gt Contacts to do the relating change Please refer to the instruction above for the parameters detail To import contact list via web user interface 1 Click on Contacts gt Local Directory gt Contacts 2 Click Browse to select a contact list file in XML or CSV format from your local system and then click Import XML or Import CSV The imported contacts will be showed in the local directory To export contact list please refer to the instruction above Note Import Export Contact List can only be operated via web user interface Blacklist If you add a contact to blacklist then the call from this contact cannot get through Operating instructions of adding blacklists editing blacklists deleting blacklists placing calls to blacklists and searching in the blacklists refer to the operating instructions of Local Directory To add delete edit move the contacts via web user interface Click on Contacts gt Local Directory gt BlackList to do the relating change Please refer to the instruction above for the parameters detail
49. he desired codecs via web user interface Contact your system administrator for more information about the codecs To enable disable the codecs via web user interface 1 Click on Account gt Codecs 2 Highlight the desired codec in the Disable codecs list or Enable codecs list and click or to move to the other list 3 Click Confirm to save the change Note 1 Codec Selection can only be configured via web user interface 2 If codec G722 is negotiated the LCD screen prompts call in process with HD voice Xorcom Ltd 17 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone Contact Management Local Directory You can store a large number of contacts in your phone s local directory You can add edit delete dial or search for a contact in this directory To add a group to the local directory via phone user interface 1 Press RA gt Local Directory 2 Press Left Right navigation key to select AddGroup and then press v 3 Enter the group name and select a ring tone 4 Press V to save the change or to cancel To add a contact to the local directory via phone user interface 1 Press RA gt Local Directory 2 Press Up Down navigation key to select the desired group 3 Press Left Right navigation key to select Enter and then press v 4 Press Up Down navigation key to scroll to lt New Item gt Add and then press 5 Enter the Name and the Office Mobile or Other numbers Press RA to cha
50. he pull down list of Type 4 Enter the specific number in the Value field 5 Click Confirm to save the change Local Group This key function allows you to access Local Group quickly Press the DSS key in the idle state then you can enter the Local Group interface To configure the key as Local Group via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Local Group from the pull down list of Type 4 Select a group from the pull down list of Line 5 Click Confirm to save the change Conference This key function allows you to conference another party during a conversation To configure the key as Conference via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Conference from the pull down list of Type 4 Enter the number you want to conference in the Value field 5 Click Confirm to save the change You can press the DSS key in the idle state to speed dial the number specified in the Vaule field Xorcom Ltd 48 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Forward This key function allows you to forward a call to other account Press the DSS key in the idle state the phone will turn to the Always forward configure interface then you can configure the Forward to number when there is any call to the extension will be forwarded to the configure number automatically To configure the key
51. ing this key To configure the key as Voice Mail via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Voice Mail from the pull down list of Type 4 Enter the number you want to set as the voice mail box in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Pick Up This key function allows you to specify extension that you want to monitor when the monitored extension receives a call you can press this DSS key to pick up the incoming calls To configure the key as Pick Up via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Pick Up from the pull down list of Type 4 Enter the feature code for example input 78345 78 is the feature code and the 345 is the extension number you want to pickup in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Group Pick Up This key function allows you to specify a group you want to monitor You can add accounts to the monitored group when the monitored group receives a call you can press this key to pick up the incoming call If the group receives multiple calls Simultaneously you will pick up the specific one the server assigns to you To configure the key as Group Pick Up via web user interface 1 C
52. is the highest 10 is the lowest Streams with higher priorities will overlap those with lower priorities Users can configure the phone to send receive a Real Time Transport Protocol RTP stream to from pre configured multicast address without involving SIP signaling To configure a DSS key for sending Multicast RTP stream via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Multicast Paging from the pull down list of Type 4 Enter the multicast address IP port in the Value field 5 Click Confirm to save the change Note The multicast address ranges from 224 0 0 0 to 239 255 255 255 Xorcom Ltd 51 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Users can also configure the phone to use a default codec for sending Multicast RTP stream via web user interface 1 Click on Phone gt Features 2 Select a codec tte PCMU from the pull down list of MulticastCodec 3 Click Confirm to save the configuration To configure Listening Address es for receiving Multicast RTP stream via web user interface 1 Click on Contacts gt MulticastIP 2 Enter the listening address which is preconfigured as multicast address IP port in the Listening Address field 3 Enter the label String which will appear on the LCD screen when receiving RTP from the corresponding Listening Address in the Label field 4 Click Confirm to save the configuration
53. ise IP Phone Using the Basic Call Functions Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under which circumstances To enable disable Call Waiting via phone user interface 1 Press gt Features gt Call Waiting 2 Press Left Right navigation key to select Enable Disable from the Call Waiting field 3 Press Left Right navigation key to select Enable Disable from the Play Tone field This option used to define whether to play ring tones when there is an incoming during an active call 4 Press to save the change or to cancel To enable disable Call Waiting via web user interface Click on Phone gt Features to do the relating change Call Transfer You can customize your phone so that incoming calls are transferred to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attended Transfer To perform a Blind Transfer via phone user interface 1 Press e during an active call the call is placed on hold 2 Dial the telephone number of the third party and then press F J 3 Press x to finish the transfer To perform a Semi Attended Transfer via phone user interface 1 Press SE during an active call the call is placed on hold 2 Dial the telephone number of the third party and then press Sen 3 Press when receiving ring back tone 4 Press
54. ist of Line When the value is Auto press the DSS key in the idle state to make a call the phone will select an available extension as the outgoing extension 5 Click Confirm to save the change Speed Dial This key function allows you to speed up dialing numbers often used or hard to remember Optionally you can also configure a speed dial key to dial prefix numbers With this option the prefix numbers automatically dial when you press the DSS key To configure the key as Speed Dial via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Speed Dial from the pull down list of Type 4 Enter the number you want to dial out in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Xorcom Ltd 44 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions BLF This key function allows you to monitor the status idle ringing or busy of other SIP accounts User can dial out by pressing a BLF DSS key To configure the key as BLF via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select BLF from the pull down list of Type 4 Enter the number you want to monitor in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Enter the function codes in the Extension field 7 Click
55. it by yourself You can define the frequency and time period of all the following tones e Dial e Ring Back Busy e Congestion e Call Waiting e Dial Recall e Record e Info e Stutter Message e Auto Answer To edit the tone filed via web user interface 1 Click on Phone gt Tones 2 Enter the frequency and time period in ms as the following format Frequency Time Period for example 400 200 3 Press Confirm to save the change Note 1 Contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence Voice To edit the Voice filed via web user interface 1 Click on Phone gt Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also Known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation Xorcom Ltd 60 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Parameter Description JITTER BUFFER It is a shared data area where voice packets can be
56. l account To enable Auto Answer via phone user interface 1 Press gt Settings gt Advanced gt Accounts 2 Press Up Down navigation key to select an account and then press v 3 Press Up Down navigation key to scroll to Auto Answer field 4 Press Left Right navigation key to select Enable from the Auto Answer field 5 Press v to save the change or to cancel To enable Auto Answer via web user interface 1 Click on Account gt Basic 1 Select Enabled from the pull down list of Auto Answer 2 Click Confirm to save the change You can also configure the delay time before auto answer seconds Xorcom Ltd 22 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone To configure Auto Answer Delay via web user interface 1 Click on Phone gt Features 2 Enter the desired value in the Auto Answer Delay field 3 Click Confirm to save the change Missed Call Log You can configure whether to save the missed calls to the call history record or not This feature can only be configured via web user interface 1 Click on Account gt Basic 2 Select Enabled or Disabled from the pull down list of Missed Call Log 1 Click Confirm to save the change Logo Customization You can configure a text logo which will be displayed on the idle screen To configure text logo via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Use Logo 3 Enter a string in the T
57. lick on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Group Pick Up from the pull down list of Type 4 Enter the feature code for example 79 in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Xorcom Ltd 46 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Call Park This key function allows you to place a call on hold at one phone and then retrieve the parked call from any other phone When the conversation which is monitored is transferred to an unused extension you can press this key to retrieve the call To configure the key as Call Park via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Call Park from the pull down list of Type 4 Enter the feature code for example enter 681234 68 is the call park code and the 1234 is the extension you want to park in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change 7 Retrieve the parked call by dialing the call park retrieval code and the parked extension from any other phone Intercom This key function is useful in an office environment as a quick access to connect the operator or the secretary Before configure the Intercom DSS key enable Intercom Allow via web user interface Refer to I
58. n a call is put on hold the phone will invite this SIP URI to call the held phone to play music on hold The Music on Hold Server is an application acting as a SIP client which automatically answers to SIP INVITE messages and immediately plays audio from any source located anywhere LAN Internet To configure Music on Hold via web user interface 1 Click on Account gt Advanced 2 Enter the value of Music on hold server Music on hold server sip 201 192 168 1 10 3 Click Confirm to save the change Note 1 Syntax of the Music on hold server is the same as which of SIP URI 2 All involved parties can not use encrypted RTP Xorcom Ltd 58 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions SIP Diversion Display When an outgoing call from the phone is being diverted to another party i e via call forward the phone will display the Caller ID of the new party Similarly the new party will display the Caller ID of the original caller and the redirected call information indicated by DIVERSION or HISTORY INFO header Call Diversion example 1 Alice calls John 2 John s phone is busy 3 John s phone forwards the incoming call to another party Mary 4 Alice s phone displays the Caller ID of the new party Mary 5 Mary s phone receives a call and displays the caller ID of the initiator Alice and the diverted party John Note 1 Diversion is not available on all servers Contact y
59. n the phone sent by the specified server or not To configure Push XML via web user interface 1 Click on Phone gt Features 2 Enter the IP address in the PushXML Server IP field 3 Click Confirm to save the change WatchDog When WatchDog feature is enabled phone will auto reboot after 10 seconds if some important process of the phone crash When the feature is disabled the phone will not reboot To enable WatchDog via web user interface 1 Click on Phone gt Preference 2 Select Enabled from the pull down list of WatchDog 3 Click Confirm to save the change Xorcom Ltd 26 www xorcom com XP0100 Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices 1 Pick up the handset icon will be shown on the idle screen 2 Press icon vg will be showed on the idle screen 3 Press E if the headset is connected to the phone in advance The icon Q will be showed on the idle screen You can also dial the number first and then select the method you will use to speak to the other party Call Methods If you have registered more than one account you can choose a certain account to make calls 1 Press the Up Down navigation key to select an account when your phone is idle You should set the type of the Up and Down navigation keys to be Switch Account Up and Switch Account Down in advance refer to Programm
60. nction allows particular BLA group to hold or retrieve a call during a conversation To configure the key as Public Hold via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Public Hold from the pull down list of Type 4 Click Confirm to save the change Private Hold This key function allows all members belonging to that particular BLA group to hold the call but only the initiator can retrieve the call during a conversation To configure the key as Private Hold via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Private Hold from the pull down list of Type 4 Click Confirm to save the change Shared Line Shared Line Appearances SLA which is also named as BLA feature allows subscribers to share SIP lines and also provides status monitoring of the shared line When a user places an outgoing call using such an appearance all members belonging to that particular SLA group are notified of this status and are blocked from using this line appearance until the line goes back to idle or the call is placed on hold Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension To configure the key as Shared Line via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Shared Line from the pull d
61. ne gt Auto Provision 2 Enter the values in the Common AES Key and MAC Oriented AES Key fields 3 Click Confirm to decryption the files and upgrade to the new version Note Contact your system administrator for the decrypt password To configure AES Key via phone user interface 1 Press gt Settings gt Advanced 2 Enter the password required scroll to Set AES Key and then Dress 7 3 Enter the common and the MAC oriented AES keys in the Common and MAC oriented fields 4 Press v to save the change or to cancel Xorcom Ltd 41 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Zero sp touch Zero sp touch can help users to configure AUTOP and network parameters quickly First to enable this function via web user interface when the power is on or press the corresponding DSS key the phone will turn to the zero sp touch interface To enable Zero sp touch when the power is on via web user interface 1 Click on Phone gt Auto Provision 2 Select Enabled from the pull down list of Zero Active 3 Enter the time in the Wait Time field 4 Click Confirm to save the change When reboot the phone first a pull down menu come into view 1 No operation or press x it will return to idle status 2 Press v to enter Auto Provision setting interface Enter the corresponding contents and press to save the change or gt to cancel System Log Export If there are any errors happened
62. nge or to cancel Xorcom Ltd 13 www xorcom com XP0100 Enterprise IP Phone Customizing Your Phone To change the language of web user interface via web user interface 1 Click on Phone gt Preference 2 Select the desired language from the pull down list of WEB Language 3 Click Confirm to save the change Time and Date The time and date appears on the idle screen of the IP phone If the phone cannot obtain a time and date from the SIP server please contact your system administrator if the time or date is incorrect You can set the time manually or via the NTP server which is used to synchronize the time To configure time and date via phone user interface 1 Press gt Settings gt Basic gt Time amp Date 2 If SNTP is selected the phone will automatically get the time from the specific NTP Server Press the navigation keys to select the specific options and do the relating changes You can set the Time Zone NTP Server1 Server2 and DST respectively 3 If Manual is selected the time can be set manually Press the navigation keys to select the option and enter the specific date and time 4 Press v to save the change The time appears on the idle screen will be changed To configure time format via phone user interface 1 Press gt Settings gt Basic gt Time amp Date gt Time amp Date 2 Press the Left Right navigation keys to select a preferred time format 12 hour or 24 hour 3 Dress to save
63. nge the input mode 6 Press Left Right navigation key to select an account from the Account field If Auto is selected the phone will use the first available account when placing calls to the contact from the local directory 7 Press Left Right navigation key to select a ring tone from the Ring Tones field 8 Press V to save the change or to cancel e Da df To edit a contact in the local directory via phone user interface 1 Press RA gt Local Directory 2 Press Up Down navigation key to select the desired group 3 Press Left Right navigation key to select Enter and then press v 4 Press Up Down navigation key to scroll to the desired contact 5 Press Left Right navigation key to select Edit and then press v 6 Update the information of the contact 7 Press v to save the change or to cancel To delete a contact from the local directory via phone user interface 1 Press BI gt Local Directory 2 Press Up Down navigation key to select the desired group 3 Press Left Right navigation key to select Enter and then press v 4 Press Up Down navigation key to scroll to the desired contact 5 Press Left Right navigation key to select Del and then press v The LCD screen prompts Delete Selected Item 6 Press v to confirm the deleting or to cancel To search a contact via phone user interface 1 Press RA gt Local Directory 2 Press Up Down navigation key to select the desired
64. ntercom for more information To configure the key as Intercom via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Intercom from the pull down list of Type 4 Enter the extension number you want to intercom in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Note Intercom feature is not available on all servers Contact your system administrator for more information DTMF This key function allows you to send out the desired DTMF number during the conversation The number needs to be set in advance To configure the key as DTMF via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select DTMF from the pull down list of Type Xorcom Ltd 47 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions 4 Enter the specific number in the Value field 5 Click Confirm to save the change Prefix This key function allows you to dial a call with the prefix number When press the DSS key in the idle state the phone will be ready to make a new call and show up the prefix number which you ve set previously on the dial interface You can enter other digit and then dial out To configure the key as Prefix via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Prefix from t
65. om
66. our system administrator for more information Redirected call information is sent by SIP message in the Diversion header per draft levy sip diversion 08 or the HISTORY INFO header per RFC 4244 It depends on the server Multiple diversions may take place on the phone The phone receiving a diverted call e Mary s phone in example above with the Diversion header will display the information of the last diverted party last encountered the phone receiving a diverted call i e Mary s phone in example above with the History Info header will display the information of the first diverted party first encountered Suppress DTMF Display This feature allows the suppression of DTMF display when a number is dialed during an active call When the Suppress DTMF Display is disabled and you press number keys during an active call the IP phone displays each digit as dialed in the LCD interface When the Suppress DTMF Display is enabled the IP phone will display instead of dialed digits immediately in the LCD interface during the call To configure Suppress DTMF Display via web user interface 1 Click on Phone gt Features 2 Select Enabled from the pull down list of Suppress DMTF Display 3 Click Confirm to save the change Xorcom Ltd 59 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can use the country tone or if you don t want to use the default one you can custom
67. own list of Type 4 Enter the primary account number in the Value field 5 Selected a line this functionality will be applied to from the pull down list of Line 6 Click Confirm to save the change Please refer to LED Instruction for more information about the LED status in different situation Xorcom Ltd 53 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions Automatic Call Distribution ACD The Phone supports an Automatic Call Distribution ACD feature for specific servers The ACD feature allows the ACD system to distribute calls from a queue to registered IP phone users agents To use the ACD feature on the phone the user should pre configure a DSS key as ACD key To configure an ACD key via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select ACD from the pull down list of Type 4 Selected a line this functionality will be applied to from the pull down list of Line 5 Click Confirm to save the configuration Once the user wants to subscribe to a queue in order to receive incoming calls the user presses the ACD key The LCD screen prompts the user to specify the following information e User ID the phone number s used to login into the queue e Password the password used to login to the queue When ready to receive calls from the server the phone user logs into a queue and changes the phone status to available manually using the IP
68. phone UI press the DSS Key again to enter to the ACD Status page then select the phone status as Available Unavailable If the phone is set to Available then the server begins to distribute calls to this phone Note ACD feature is not available on all servers Contact your system administrator for more information Zero sp touch You can also press the DSS key which set as the Zero sp touch Then press the DSS key the phone will turn to the Zero sp touch interface To assign the key as Zero sp touch via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select Zero sp touch from the pull down list of Type 4 Click Confirm to save the change Xorcom Ltd 54 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions URL If the key is configured as URL then pressing this key you can send HTTP requests to a web server To assign the key as URL via web user interface 1 Click on DSS Keys gt Memory Keys 2 Select the desired DSS key 3 Select URL from the pull down list of Type 4 Enter the number you want to set as URL in the Value field 5 Click Confirm to save the change SNMP Simple Network Management Protocol SNMP is an Internet standard protocol for managing devices in IP networks It is used mostly in network management systems to monitor network attached devices for conditions that warrant administrative attention SNMP exposes managemen
69. rmware via web user interface Xorcom Ltd 40 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions To update the firmware manually via web user interface 1 Click on Phone gt Upgrade 2 Scroll to Select and Upgrade Firmware field and click Browse to select a firmware file on your local system 3 Click Upgrade to update the firmware Please do not power off during the updating process To update the firmware automatically via web user interface 1 Click on Phone gt Auto Provision 2 Configure the relating settings PNP Active DHCP Active Custom Option Server URL Common AES Key MAC Oriented AES Key Repeatedly Interval etc 3 Click Confirm to save the change The phone will check the server for a new firmware in a specific time and update automatically if there is a new firmware 4 You can also update the firmware immediately by clicking Autoprovision Now To configure Auto Provision via phone user interface 1 Press gt Settings gt Advanced gt Auto Provision 2 Enter the URL User Name and Password 5 Press vj to save the change or t to cancel Decryption This IP phone can support y000000000000 cfg and mac cfg files encryption and decryption for user authentication to realize security usage If there are any encrypted y000000000000 cfg or mac cfg files on the server uses can open the webpage of your IP phone To configure AES Key via web user interface 1 Click on Pho
70. rnet cable between the Internet port on the phone and the Internet port in your network or switch hub device port DC 5V PC Connection Optional Power over Ethernet Connect the Ethernet cable between the Internet port on the phone and an available port on the PoE IEEE 802 3af compliant switch hub IEEE 802 3af compliant PoE Hub Switch PC Connection Optional Note 1 If in line power is provided you don t need to connect the AC adapter Make sure the Ethernet cable and switch hub is PoE compliant The phone can also share the network with other network device such as a PC personal computer It is an optional connection Xorcom Ltd 4 www xorcom com XP0100 Enterprise IP Phone Getting Started Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact with your internet administrator or service provider for more information Configuring via Web Page Press v on the keypad of the phone to enter the status page and find out the IP address of IP phone Enter the IP address for example http 192 168 3 28 into the address bar of web browser The default login name and password for administrator are admin admin The default login name and password for user are user user Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Contact your system administra
71. rom the pull down list of Account 3 Select DNS SRV from the pull down list of Transport 4 Click Confirm to save the change Network Setting PC Port Setting Please refer to Configuration and Registration for the basic network WAN setting information The following table lists the instructions of the field about the network PC port setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address Enable DHCP If you set the DHCP server on the device connected to the PC port Server will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server cannot work Start IP Address Indicate the range of the IP address End IP Address Indicate the range of the IP address To configure PC Port settings via phone user interface 1 Press gt Settings gt Advanced 2 Enter the password required scroll to Network option and then press v 3 Scroll to PC port and then press v 4 If you select Bridge it will save and return to the previous menu Xorcom Ltd 36 www xorcom com XP0100 Enterprise IP Phone Using the Advanced Phone Functions 5 If you select Router enter the IP address subnet mask in the proper fields enable disable DHCP server 6 Press v to
72. t data in the form of variables on the managed systems which describe the system configuration These variables can then be queried and sometimes set by managing applications For further information you can refer to http en wikipedia org wiki SNMP By default the phone does not accept SNMP requests This is necessary because SNMP might introduce unwanted security threats The phone only supports the GET request of SNMP SET or other requests are not supported To enable SNMP you must specify what IP addressed may send SNMP requests to the phone To configure SNMP via web user interface 1 Click on Network gt Advanced 2 Scroll to SNMP field and select Enabled from the pull down list of Enable SNMP Enable Enabled Port 1 65535 Trusted Address 3 Enter the port and trusted address in the Port and Trusted Address fields 4 Click Confirm to save the change Note 1 You may use several trusted IP addresses separated by space For example 192 168 3 10 192 168 3 78 will allow accesses from the two listed IP addresses 2 Wildcards are not supported here Xorcom Ltd 55 www xorcom com The table below shows part of the available object identifiers OID on the phone O0 Description MAX ACCESS The textual identification of the contact person for this managed node 1 3 6 1 2 1 37459 2 1 1 0 read only together with information on how to contact this person If no contact An administrativ
73. ter the conference URI in the Conference URI field 5 Click Confirm to save the change To establish a conference 1 Press during an active call the call is placed on hold 2 Dial the number you want to add into the conference and then press n 3 When the call is answered press 4 Repeat the steps until you have added all intended parties into the conference 5 Press during the conference to hold local call without influencing other parties in the conference Voice Mail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below e The idle screen will indicate there are new voice messages coming e The Message key LED will be lighted To configure the voice mail code via phone user interface 1 Press gt Messages gt Set Voice Mail 2 Press Left Right navigation key to access the account which you want to set enter Xorcom Ltd 33 www xorcom com XP0100 Enterprise IP Phone Using the Basic Call Functions the code voice mail code in the proper field 3 Press v to save the change or to cancel Note Contact your system administrator for the connecting code Different systems have different codes To retrieve the new voicemail via phone user interface 1 Press 2 You may be prompted to enter the password
74. tor for more information Network Settings Click on Network gt Basic gt WAN DHCP By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your internet administrator for more information PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ITSP for the User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your network administrator Xorcom Ltd 5 www xorcom com Account Settings The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Click on Account gt Basic you will find the following parameters Field Deseriptien When all accounts register fail phone will display No Service on the idle screen When the phone reboot it will register automatically If many phones register at the same time this will affect the server users can set the register power up time so that the phone will random register automatically within the set time To
75. twork is unavailable 1 Hands free speakerphone mode ae Handset mode T Headset mode 123 Numeric input mode abc Multi lingual lowercase letters input mode ABC Multi lingual uppercase letters input mode 2aB Alphanumeric input mode px Voice Mail AA Auto Answer Xorcom Ltd 9 www xorcom com XP0O100 Enterprise IP Phone Overview Icon Description Do Not Disturb Call Forward Call Mute Keypad Lock Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped SE OD Babe Z User Interface There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using web user interface in an Internet browser from your PC Refer to Configuration and Registration to access the web user interface In many instances it is possible to use both the user interfaces to operate the phone and change settings However are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Status IP MAC Firmware V Network Phone Accounts Xorcom Ltd 10 Web UI Www xorcom com XP0100 Enterprise IP Phone Overview Phone Options Phone UI Web UI Features Call Forward Call Waiting DSS Keys Key as Send Hot Line Anonymous Call Auto Redial Settings Dial Plan

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