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Clear-Com VoICE 2.0 IP and SOFT

1. SOFT VOICE PC REQUIREMENTS The minimum recommended PC requirements to run SOFT VoICE are e Pentium IV 2 4GHz or Athlon 2400 e 256 Mb RAM e 25Mb hard disk space e Windows 2000 or Windows XP e Audio Card e Headset Connector or USB port e CD ROM Drive e Ethernet Port e Colour Monitor SOFT VoICE supports multiple instals on the same PC using different audio sound cards Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual OPERATION GETTING STARTED This chapter covers getting started with the VoICE 2 0 IP Interface product for the very first time More detailed information on the installtion and configuration of VoICE 2 0 IP Interface is given in the chapter on installation Readers should have basic PC knowledge and some knowledge of the application in which they wish to use the unit This section describes i Configuring the PC s web browser ii First time configuration of the units iii Setting characteristics iv Connecting to the LAN and Matrix or Panel What you should have received 1 A CD part no 750028Z containing this manual and system software 2 A pair of VoICE 2 0 units each comprising e A 1U 19 rack mount unit Figure 2 1 Unit e Power cord Note that you may only have one unit if you are connecting to an existing unit or virtual PC intercom panels SOFT VoICE This section describes the installation and
2. gt Encryption Disabled Timeout 7 Figure 5 10 General Configuration Dialogue Connection Server The server that SOFT VoICE connects to To specify a port other than the default use the following format xxx xxx xxx xxx port eg 172 16 86 100 5000 DNS addressing is supported Port The port on the VoICE server to connect to Connect at startup SOFT VoICE can connect automatically to the parameter settings configured in this page when the application starts Options Trace Level The level of the log message higher level will increase the number of log messages in the log files The value should be set to 1 for normal operation It may be useful when troubleshooting with technical support to increase the value to a higher number Vitec Group Communications VoICE IP Interface User Manual Encryption Enables or disables data encryption The encryption algorithm is AES with a 128 bit encryption key Timeout The duration in seconds required before SOFT VoICE assumes that the connection to the server has been lost Note After changing these parameters SOFT VoICE will disconnect from the VoICE server and reconnect to activate the changes DEVICE CONFIGURATION The general configuration dialogue is accessed via the sequence Menu gt Option gt Devices Device Configuration Playback device Plantronics Headset v Recording device Plantronics Headset DI New configuration will take
3. 8 kHz 5 95 kbps 19 70 60 30 Hz 4 kbps ms kHz Speex 20 ms 8 kHz 8 0 kbps 21 75 60 30 Hz 4 kbps ms kHz Speex 20 ms 8 kHz 11 0 kbps 24 95 60 30 Hz 4 kbps ms kHz Speex 20 ms 8 kHz 15 0 kbps 28 111 60 30 Hz 4 kbps ms kHz Speex 20 ms 8 kHz 18 2 kbps 31 124 60 30 Hz 4 kbps ms kHz Speex 20 ms 8 kHz 24 6 kbps 37 150 60 30 Hz 4 kbps ms kHz Speex 20ms 16kHz 3 95 kbps 17 67 66 10 Hz 8 kbps ms kHz Speex 20ms 16kHz 5 65 kbps 18 74 66 10 Hz 8 kbps ms kHz Speex 20ms 16kHz 7 75 kbps 21 82 66 10 Hz 8 kbps ms kHz Speex 20ms 16kHz 9 8 kbps 23 90 66 10 Hz 8 kbps ms kHz Speex 20 ms 16kHz 12 80 kbps 26 102 66 10 Hz 8 kbps ms kHz Speex 20 ms 16 kHz 16 8 kbps 30 118 66 10 Hz 8 kbps ms kHz Speex 20 ms 16 kHz 20 60 kbps 33 134 66 10 Hz kbps ms 8kHz Speex 20ms 16 kHz 23 8 kbps 37 146 66 10 Hz 8 kbps ms kHz Speex 20ms 16kHz 27 80 kbps 41 188 66 10 Hz 8 kbps ms kHz Speex 20 ms 16 kHz 34 2 kbps 47 188 66 10 Hz 8 kbps ms kHz Speex 20 ms 16 kHz 42 2 kbps 57 228 66 10 Hz 8 kbps ms kHz Speex 20ms 32 kHz 3 95 kbps 17 67 70 10 Hz 16 kbps ms kHz Vitec Group Communications VoICE IP Interface User Manual 11 CODEC CHARACTERISTICS Speex 20ms 32kHz 7 45kbps_ 20 81 70 10 Hz 16 kbps ms kHz Speex 20 ms 32 kHz 9 55 kbps 22 89 70 10 Hz 16 ms kHz Speex 20ms 32kHz 11
4. DNS Settings Vitec Group Communications 2 11 VoICE IP Interface User Manual 12 15 Click the OK button on the Internet Protocol TCP IP Settings window 16 Click the OK button on the Local Area Connection Properties window 17 Click the Close button on the Local Area Connection Status window 18 Close the Network Connections window by clicking on the X in the top right hand corner FIRST TIME CONFIGURATION OF THE UNIT Note that this process will need to be done with each of the new units that need to be configured 1 Connect one end of an Ethernet patch cord to the unit Lan2 connector and the other end to the Hub Switch Look out for and avoid connections called uplink on your hub switch these are for connecting to another Hub Switch 2 Connect one end of an Ethernet patch cord to your PC s Ethernet interface and the other end to the Hub Switch Figure 2 19 Network Connection 3 Connect the power to your Hub Switch 4 If the unit does not power up immediately press the power button momentarily on the front panel the power light should illuminate Figure 2 20 Front Panel 5 Power up your PC 6 Wait 60 seconds for the unit to start Vitec Group Communications VoICE IP Interface User Manual Changing the IP address of the VoICE 2 0 unit Perform this operation for all of your units giving them each a separate unique IP address 1 Start your web browser 2 Enter into the Addr
5. c 1 and 2 of the Com mercial Computer Software Restricted Rights at 48 CFR 52 227 19 or clause 18 52 227 86 d of the NASA Supplement to the FAR as appli cable Contractor manufacturer Vitec Group Communications Limited 7400 Beach Drive Cambridge England CB25 9TP or Vitec Group Communications LLC 850 Marina Village Parkway Alameda CA 94501 9 OTHER ISSUES a Any failure by VGC to insist on its strict rights under this Agreement shall not be deemed to be a waiver of those or any other rights and only a duly executed written release shall constitute such a waiver b If any of these conditions is deemed invalid or unenforceable the remainder shall be unaffected c VGC s dealings with you shall be governed by English law if you are resident in the EMEA region and California law if you are resident elsewhere The federal and state courts of California for Non EMEA Customers and English Courts for EMEA Customers shall have exclusive jurisdiction to adjudicate any dispute arising out of this Agreement d If any document is written in more than one language the English text shall prevail e Capitalized terms not defined herein shall have the meanings set forth in Vitec Group Communications Terms and Conditions as amended from time to time Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual CONTENTS Software ICONS ss rss cca GREE eS i IN
6. 0 Clear Com j COMMUNICATION SYSTEMS VOICE 2 0 IP INTERFACE AND SOFT VOICE USER MANUAL Version 2 0 5 IP Interface and VoICE User Manual 2007 Vitec Group Communications Ltd All rights reserved Part Number 810339Z Rev 6 Vitec Group Communications LLC 850 Marina Village Parkway Alameda CA 94501 U S A Vitec Group Communications Ltd 7400 Beach Drive Cambridge Research Park Cambrideshire United Kingdom CB25 9TP Vitec Group Communications Room 1806 Hua Bin Building No 8 Yong An Dong Li Jian Guo Men Wai Ave Chao Yang District Beijing P R China 100022 Clear Com CellCom FreeSpeak and the Clear Com Communication Systems logo are registered trademarks of The Vitec Group plc Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications SOFTWARE LICENSE IMPORTANT CAREFULLY READ THE FOLLOWING BEFORE USING THIS SOFTWARE USING THE SOFTWARE INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ THE FOLLOWING AND AGREE TO ITS TERMS IF YOU DO NOT AGREE RETURN THE SOFTWARE COMPLETE TO VITEC GROUP COMMUNICATIONS LIMITED OR CANCEL THE INSTALLATION THIS IS YOUR PROOF THAT YOU HAVE A VALID LICENSE PLEASE TREAT IT AS VALUABLE PROPERTY VITEC GROUP COMMUNICATIONS LIMITED OR VITEC GROUP COMMUNICATIONS INC as the case may be hereinafter referred to as VGC offers you this storage media containing a computer program and files the SOFTWARE and offers to grant to you a
7. 15 Unit Reboot Vitec Group Communications VoICE IP Interface User Manual After the VoICE unit has rebooted the Admin login dialogue is displayed and the user must log in again to complete the configuration of the VoICE unit Figure 3 16 Firmware Upgrade Completion Screen PASSWORD TAB Enter New Password Re enter New Password Somit Gel Figure 3 17 Password Tab Vitec Group Communications 3 23 VoICE IP Interface User Manual PASSWORD ITEMS Item Description Enter new Text field to enter the new desired password password Re Enter Verification that the new password was the desired New pass one word Submit To submit the password change LOG TAB The Log tab accesses the log of status messages from the unit These messages may be requested by a VGC engineer for problems to be diagnosed Please ensure that under normal operating conditions the trace level is set to the lowest value Configuration Status Admin System Upgrade Password Log Retesh Figure 3 18 Logs Tab Screen LOGS TAB ITEMS Item Description Trace Level This is the verbosity level of the log A higher value means a more verbose log Recommended Trace Level for normal operation is the lowest Log Window This window shows the content of the message log on the VoICE unit Vitec Group Communications VoICE IP Interface User Manual LOGS TAB ITEMS Refresh Th
8. 6 kbps 24 98 70 10 Hz 16 kbps ms kHz Speex 20ms 32kHz 14 6kbps_ 27 110 70 10 Hz 16 kbps ms kHz Speex 20ms 32kHz 18 6 kbps 31 126 70 10 Hz 16 kbps ms kHz Speex 20ms 32kHz 22 4kbps 35 141 70 10 Hz 16 kbps ms kHz Speex 20ms 32kHz 25 6 kbps 38 154 70 10 Hz 16 kbps ms kHz Speex 20ms 32kHz 29 6kbps_ 42 170 70 10 Hz 16 ms kHz Speex 20 ms 32 kHz 36 kbps 49 195 70 10 Hz 16 kbps ms kHz Speex 20ms 32kHz 44 kbps 57 227 70 10 Hz 16 kbps ms kHz CODEC Characteristics e Sample Rate This is the rate at which the audio signal is sampled 8KHz is the equivalent of telephone quality The higher the sample rate is the clearer is the sound But a higher rate also means more bandwidth used in the IP network for equivalent quality There are 3 different sample rates 8 16 and 32 KHz e Codec Bandwidth This is the bandwidth taken by the encoded audio data It does not include all the TCP IP and VPN overhead e Total Bandwidth That is the total bandwidth taken by the codec and the serial port at 19 200 baud with full utilization on one channel The number in parenthesis is the bandwidth used when 4 channels are enabled Those are average measurements in a dedicated network e Delay This is the end to end delay measured on a dedicated private IP network while minimizing network jitter buffers to 10 20 ms and disabling echo cancel setting echo tail to 0 Vitec Group Communica
9. Communications VoICE IP Interface User Manual MB INSTALLATION INTRODUCTION This chapter describes the installation and setup of the IP Interface product including cable connections and configuration The following subjects are covered in this chapter e Description e Installation in a rack e Wiring e Setup DESCRIPTION The VoICE unit is a 1U rackmount module that allows panels and audio matrices to be connected over a standard network using Internet Protocol IP The units are configured using an internet browser running on a PC Figure 3 1 Unit Rear Connectors CONNECTING THE VOICE Here are the steps to connect and setup the product for the first time 1 Make sure that all units are powered down Power LEDs are off 2 Connect one end of an Ethernet network cable to LAN1 port on the back of the unit Connect the other end to an Ethernet port ona network device e g a router or switch 3 Connect one end of an Ethernet network cable to one of the numbered ports on the back of the unit to a TO PANEL port if you connect to a panel and TO MATRIX port if you connect to an audio matrix Connect the other end to a panel TO MATRIX RJ 45 port or to an audio matrix port 4 Repeat this step to connect up to four ports to the audio matrix or to different panels 5 Connect the power cable The Power LED on the unit front panel will light up as soon as the power cable is connected properly Note
10. Configuration Status Current Codec Packets Sent Packets Received Octets Sent Octets Received Packets Lost Packets Out Of Order Packets Too Late Average Send Time Minimum Send Tune Maximum Send Time Average Receive Time Minimum Receive Time Maxamum Receive Time Average Jitter Time Maxamum Jitter Time DATA TAB Port 1 connected SpeexU Wide 44 00k 776830 777301 85451300 85503110 41 2 0 20 19 21 20 20 20 0 0 Port 2 connected SpeexUWide 44 00k 776801 777266 85448110 85499260 49 Port 3 connected SpeexU Wide 44 00k 776301 7772711 85448110 85499810 39 N Figure 3 8 Channels Status Port 4 connected SpeexU Wide 44 00k TNS 777201 85439750 85492110 25 3 0 20 20 20 20 20 20 40 1 This page shows statistical information regarding data channels Clear Com Configuration Status Admin Voice Data Port 1 Port 2 Port3 Port4 Status connected connected connected connected Octets Sent 75683 112502 0 112306 Octets Received 89605 255889 1156 255609 Figure 3 9 Data Channels Tab Vitec Group Communications VoICE IP Interface User Manual ADMIN TAB The Admin tab is formed from 4 subtabs for the general settings 1 System 2 Upgrade 3 Password 4 Log SYSTEM TAB Clear Com Configuration Status Admin System Upgrade Password Log VoICE Management System Version 2 0 4 Automatic Updates of Status Pages C Enable Disable Restart Wa
11. Redan 5 14 Functionally sa ies E oo Coe cue id hee Coed ets Sos 5 16 Talk or Listen WEE 5 16 Change Volume for a Listen Key eee cues 5 17 Change Main Listen Volume General 5 18 Dial PAG fn baal a he BRON te Set eee Poe wale Gea ee ees 5 19 DOCKING CEET 5 20 User Interface Configuration 5 20 Customise Colour and Layout 5 20 Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual G neral Section 1 cen 48m eis d ed cece de Et 5 20 COlOUIS nee see od Se ee goa tee 5 20 B tton Width istes Tna ater ates eee aaa ete ne dene eee et 5 21 RRE 5 21 Example Configui ini File 5 21 Label Transcription EE ceased ee Sarde OS dere aes 5 24 TECHNICAL SPECIFICATION 6 1 VolICE PRODUCT FEATURES AND SPECIFICATIONS 6 1 Hardware Description 6 1 Back Fan de see SE are SE pee ah EN res 6 1 FOND Panel ii san EE 6 1 SOFT VoICE Product Features and Specifications 6 2 E H EE 6 2 Software description EE 6 2 CODECs supported ek ee tt e MAN 6 2 Bit rates supported 52248 ee ee ge AE Ser 6 3 LIMITED WARRANTY ee Re oe eee gts WI Warranty GEI AN cris bx hu reg Ba ae dE Eege W i Technical SUPPOM Sin ar ys eee re El ole pee eet es W i Warranty Repairs and Returns W ii Non Warranty Repairs a
12. Submit Cancel Figure 3 4 LAN 2 Configuration Screen LAN 2 ITEMS Items Description IP Address This is the IP address for the LAN2 ethernet inter face Netmask This is the subnet mask for the LAN2 ethernet inter face Vitec Group Communications VoICE IP Interface User Manual VOICE TAB This page enables detailed configuration of each of the four available audio ports separately Network Voice Data Advanced Sampling Rate 8 Khz C 16 Khz 32 Khz Port 1 Port 2 Port3 Port 4 Enable port F F F F Server IP 192 168 109 253 192 168 109 253 192 168 109 253 192 168 109 253 Server VolP Port 4569 4569 4569 4569 Encryption Enabled E D D D Remote Port 10203 04 C1E203 064 10243 C04 C1C2C364 Silence Suppress None D Hong D None D Hong xl Signal Detection Delay Mo ms Mo ms Fo ms RTE ms Silence Detection Delay Tan ms 400 ms Tan ms Tag ms Silence Threshold 0 30 Co Co Co E Network Jitter Min 10 1000 10 ms 10 ms 10 ms 10 ms Network Jitter Max 10 1000 20 ms 20 ms 20 ms Tam ms Echo Tail 0 256 ms oe ms 0 ms 0 ms RS ms Noise Filtering Enabled D D D D Codec Speex Speex Speex Speex Bitrate aa 00 Kbps 44 00 Kbps 44 00 Kbps 44 00 Kbps D Frame Size eo ms D 20 ms D ec ms D 20 ms D Sg Gesi Figure 3 5 Configuration Screen Vitec Group Communications 3 7 VoICE IP Interface User Manual CONFIGURATION ITEMS Item Descripti
13. Vitec Group Communications VoICE IP Interface User Manual Pad Panel Volume Control Panel Ge C9 659 Se Status Bar Figure 5 16 User Interface 16 FUNCTIONALITY TALK OR LISTEN Left click on a button will change the status of the key e Talk button pressed Red Talk On e Talk button released Light Red Talk Off e Listen button pressed Green Listen On e Listen button released Light Green Listen Off Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual CHANGE VOLUME FOR A LISTEN KEY To change the volume for a listen key click on the Vol button to activate the individual level control All the keys that can be modified will then start to flash Click on the flashing key for which the volume is to be modified to select it and modify the volume using the slider bar in the volume pane gt SoftVoice Lisin Level an C1 2289 Baer dani Sik Emnd Zoa 8tuv Bu JE L on Port 3 Figure 5 17 Soft Listen Keys 18 CHANGE MAIN LISTEN VOLUME GENERAL 1 If this panel is not visible select Menu gt Display gt Show Vol Control 2 Use the slider bar from the Volume Control Panel bottom panel to adjust the audio volume 3 Activating the Mute button will mute the microphone input E Figure 5 18 Volume Control Vitec Group Communications VoICE IP Interface User Manua
14. connected Current Codec SpeexUWide 44 00k Packets Sent 364001 Packets Received 363376 Octets Sent 40040110 Octets Received 39971360 Packets Lost 495 Packets Out Of Order 226 Packets Too Late D Average Send Time 20 Minumum Send Time 19 Ma armum Send Time 21 Average Receive Time 20 Minumum Receive Time 15 Maamum Receive Time 25 Average Jitter Time 140 Mavarmum Jitter Time 2 Port 2 connected SpeexUWide 44 00k 364001 363383 40040110 39972130 499 225 H 20 19 21 20 19 21 340 1 Port 3 connected SpeexU Wide 44 00k 363923 363301 40031530 39963110 517 Figure 2 30 Statistics Screen Connecting to a matrix For each port required connect the To Matrix row of connectors to a matrix using a standard straight RJ45 RJ45 cable as one would directly connect a matrix to a panel with 1 Configure the matrix ports for panels Figure 2 31 Matrix Connection Port 4 connected SpeexU Wide 44 00k 363925 363301 40031750 39963110 32 205 0 20 19 21 20 19 20 Connecting to a panel 1 For each port required and for the same ports as have been connected at the matrix end connect the To Panel row of connectors to panels using a standard straight RJ45 RJ45 cable as one would directly connect a matrix to a panel with 2 The intercom panel should configure and come online Figure 2 32 Panel Connection Vitec Group Communications VoICE IP Interface User Manual Vitec Group
15. eee es G en seed es 3 10 CODEC Characteristics 3 12 I How to choose a codec 3 13 VBR ABR ee RE 3 14 Silence Suppression 5 ke tee ees pee ee eee eR eee 3 14 DAS TA A e Ae Mtoe So att does ae a td Bhs Roost 3 15 Advanced Tab 422 nee dens Pee ese eo bed eae wees 3 16 Status EECH 3 17 Status Voice WEE 3 18 D ta Tab WEE EE 3 18 Admin Tabir eeri orr eE a a EE 3 19 System Tab BEE EE EE 3 19 Upgrade Tab so creceron shone teh pale ee Gee Gate hr anal 3 20 Password la EE 3 23 POG HAD err he os Mite RO BA ete Ae Kee E 3 24 Reset IP addresses to default 0 eee 3 25 Troubleshooting FAQS 65 Masse 884Gb OSA aoe bese x 3 26 Recovery e aot te arte tah he to tad Meee dr uma ne 3 30 APPLICATIONS eg gege ee 4 1 Remote Panels over IP 4 1 Remote Matrix over IP 232 ares cena dea deeb Resale tite 4 2 VoICE with Other Systems 4 3 SOFT VoICE Op rations 24e NEE AE e ein 4 4 SOFT VOICE eus tee E en 5 1 Installations ewes ten te oo oe ee ew ee aes a ee Se awn Bae te 5 1 COMIQUrANONE ES LEE de Re n e rates ee QU Ne 5 8 General Configuration 5 8 Ren e BEE EH 5 8 KEIER dee dee NEE dee 5 8 Device Configuration s oe Osadepeae rie id weed BE 5 9 Codec Configuration 3 3 hoc MOL comet hee het alist hi oe Oe 5 10 Establishing a Connection 5 12 Ge En EECHER da
16. l acceptthe agreement do not accept the agreement Figure 5 2 Software License Click on the Il accept the agreement radio button to accept the license conditions and then click on the Next button to continue with the installation The user details and the SOFT VoICE serial number will then be requested 1 6 Setup SOFT VoICE User Information Please enter your information User Name VoicE Organization CiearCom Serial Number CET lt Back Next gt Cancel Figure 5 3 SOFT VoICE User Details Vitec Group Communications VoICE IP Interface User Manual Enter the required information and click on the Next button The default location where the software will be installed is displayed Note The serial number consists of five groups of four characters and is on the back of the CD case This serial number would have been given to you for each copy of SOFT VoICE When entering the serial number please include the hyphens between the groups of characters Si Setup SOFT VoICE E 5 x Select Destination Location Ki Where should SOFT VoICE be installed 7 S Setup will install SOFT VoICE into the following folder To continue click Next Ifyou would like to select a different folder click Browse c Program Files SoftVoice Browse Atleast 9 8 MB of free disk space is required lt Back Cancel Figure 5 4 Default Program Folder It is recommended th
17. liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped 12 The IP Interface product contains a lithium battery CAUTION Danger of explosion if battery is incorrectly replaced If requested to by an authorised support technician then replace only with the same or equivalent type Lithium batteries can overheat or explode if they are shorted When you handle the CPU card or a loose battery DO NOT touch any external electrical conductors to the battery s terminals or to the circuits that the terminals are connected to Please familiarize yourself with the safety symbols in Figure 1 When you see these symbols on a Interface system they warn you of the potential danger of electric shock if the system is used improperly They also refer you to important operating and maintenance instructions in the manual CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN This symbol alerts you to the presence of uninsulated dangerous voltage within the product s enclosure that might be of sufficient magnitude to constitute a risk of electric shock Do not open the product s case This symbol informs you that important operating and main tenance instructions are included in the literature accompanying this product Figure 1 1 Safety Symbols ECAD SEINY The IP Interface system meets all relevant CE FCC UL
18. rate a Speex 2 16kHz sampling rate a G 722 b Speex c Linear Vitec Group Communications VoICE IP Interface User Manual 3 32 kHz Sampling rate a Speex b Linear The G 722 CODECs are low latency algorithms with only one available bitrate for each which will function optimally in a contained LAN with little or no packet loss Speex is more latent but provides a large variety of bitrates for each of the sampling rate Linear CODEC is simply a PCM pass through with no encoding It is the optimal quality but uses a large amount of bandwidth Bitrate The theoretical output bitrate of the codec chosen in kilobits per seconds This does not take into consideration the number of milliseconds per IP packets as well as the IP UDP overhead Frame Size Number of millisecond of per IP UDP packet The larger the frame the lower the bandwidth Note that the frame size is also the minimum initial latency Min Jitter Amount of minimum buffer time Max Jitter Amount of maximum buffer time Reducing the maximum jitter buffer size will reduce overall delay but might cause audio packet loss Silence Detection Enables suppression of silence in transmit mode This option will significantly reduce the bandwidth usage Echo Cancel If checked acoustic echo cancellation will be enabled Note After changing these parameters SOFT VoICE will disconnect from the VoICE server and reconnect to activate the changes Vitec Group Communi
19. setup of the IP Interface product including cable connections and configuration The following subjects are covered in this section e Description e Installation in a rack e Wiring e Setup What you need to get 1 A PC with a web browser e g Internet Explorer or Mozilla Firefox 2 3 x Straight Ethernet patch cords UTP Cat5 or better the kind of cable you would connect a computer to a hub with NOT a crossover cable that you would use to connect a computer to a computer or a hub to a hub with Figure 2 2 CAT5 Cable One for each of e Client e Server this will look he same as the Client e PC 3 An Ethernet Hub or Switch This may be part of your corporate network later but during initial setup it may be easier to work isolated What you need from your Network Administrator 1 An IP Address per The units require a fixed IP address Please contact your network administrator in order to obtain an IP address for your unit s 2 Subnet masks for each Default Gateway settings for each 4 DNS server entries for each unit optional if later in the configuration you would prefer to use a name instead of IP address to refer to the server from the client then a DNS entry is required ao Record the Network Settings that you have been given here Server IP Address e F S A Ai A2 A3 A4 Subnet Mask B B1 B2 B3 B4 Default Gatewa
20. up Connections z Lei Make New Local Area Network and Dial Connection Connection up Connections This folder contains network connections for this computer and a wizard to help you create a new connection To create a new connection click Make New Connection To open a connection click its icon To access settings and components of a connection riaht clckits icon 4 object s Figure 2 4 Network Connections Window 4 Double click the Local Area Connection icon 5 You should now see the Local Area Connection Status window Favorites Tools Advanced Help beck E zech Gyrolders AIS GE X A eg Address I Network and Dial up Connections zl eco tel wo SS Make New Local rea Network and Dial up Connection Connection Connections Local Area Connection Type LAN Connection Status Enabled 3Com EtherLink XL 10 100 PCI For Complete PC Management NIC 3C905C Tx 3Com EtherLink XL 10 100 PCI For Complete PC Management NI Figure 2 5 Local Area Connection Status Window 6 Click on the Properties button 7 You should now see the Local Area Connection Properties window Vitec Group Communications VoICE IP Interface User Manual File Edt View Back SES General Sharing Address I Network amp ER Network anc Connections Local Area Connect Type LAN Connectior Status Enabled Com EtherLink XL 10 Complete PC Man
21. 4 Server default G G1 G2 G3 G4 gateway Server DNS Server H H1 H2 H3 H4 Figure 2 23 Network Settings 7 Record the unit IP settings 8 Click on Submit 9 After approximately 30 seconds you should see the network setup screen again 10 Check that all of the settings have been accepted and are correct CONFIGURE THE VOICE UNIT FOR YOUR LAN 1 Once the IP Address change is completed connect the unit connection LAN7 to your LAN Vitec Group Communications VoICE IP Interface User Manual Figure 2 24 LAN Connection 2 Return the PC to its normal settings and reconnect the Ethernet connection back to your LAN 3 The unit should be accessible from any PC on your network open your browser and put the IP Address in the Address Bar 4 You should see the main configuration page Advanced Mode Chent Server Submit _Conos Figure 2 25 Configuration Setup Note that the screenshot above is for the server unit 5 Click on the Client or Server radiobutton to configure the unit as a client or server and click on the Submit button 6 Click on the Configuration tab then the Data tab Vitec Group Communications VoICE IP Interface User Manual 16 Clear Com Configuration Status Admin Network Voice Data Advanced Port 1 Port 2 Port 3 Port 4 Framing Ecipse 4000 Echpse 4000 MatixPh
22. Data Bits 8 sl fe dd f dd f 7 Panty None None None bd None D Stop Bits 1 D 1 D 1 x 1 D Flow Control None None X None X None D Submit ee Figure 3 6 Data Tab Screen Vitec Group Communications 3 15 VoICE IP Interface User Manual 16 DATA ITEMS Item Description Framing The VoICE is design to pass any RS422 serial data in parallel with the audio Three types of framing meth ods are available 1 None no deframing 2 Eclipse 4000 specific for Clear Com panels on Eclipse or 4000 Series II 3 Matrix Plus specific for Clear Com Matrix Baudrate This is the baudrate that will be used on the specified serial connections on the To Matrix or the To Panel ports This should match the device configuration Default is 19200 Data Bits Number of Data bits settings on the serial protocol for the specified port This need to match with the device to which it is connected to Default is 8 Parity Serial protocol parity setting for the specified port This need to match with the device to which it is con nected to Default is None Stop Bits Serial protocol stop bit setting for the specified port This need to match with the device to which it is con nected to Default is 1 Flow Con trol Serial protocol flow control setting for the specified port This need to match with the device to which it is connected to Default is none ADVANCED TAB The Advanced tab all
23. Factory default address is 172 16 86 100 Factory set default server address is 172 16 86 101 Factory set default Client address is 172 16 86 102 6 Open a web browser on a PC that is in the same network as the unit and enter its IP address in the address bar see page 2 13 Now you can configure your unit See the following section for more information on the web interface CONFIGURING VOICE This section will describe each web page on the Interface and each page s key functions The Interface can be accessed via your web browser through use of a computer connected to the VoICE or to the same network as the VoICE Note that the IP default address can be reset see Reset IP addresses to default on page 25 In order to connect two together for the first time you need to do the following if you want more details see the subsections below 1 Power one unit up 2 Open a web browser on a PC that is in the same network as the unit and enter the unit IP address in the address bar The factory default network address is 172 16 86 100 unless the unit has been factory preconfigured with 172 16 86 101 for a server and 172 16 86 102 for a client 3 Click on the LAN 1 tab and configure the proper network parameters Click on the Submit button when done Make sure you change at least the network address of one of the two units Enter the new network address in your web browser address bar Power second up Repea
24. IGURATION ITEMS Item Description Frame Size Number of millisecond of audio per IP UDP 10 packet The larger the frame the lower the network bandwidth Note that the frame size is also the minimum initial latency Submit This button is pressed to send the configura tion to the VoICE unit Cancel This button is pressed to cancel any selection that has not already been sent to the VoICE unit CODEC DESCRIPTIONS The following table details the CODECs available and their characteristics The characteristics given in the table are described in details below the table CODEC CHARACTERISTICS Frame Sampl Codec Total Frequency ace Size eRate Bandwidth Bandwidth pelay Response G 711 20ms 8 kHz 64 kbps 78 310 53 30 Hz 4 kbps ms kHz Linear 20 ms 16 kHz 256 kbps 280 1120 60 10 Hz 8 kbps ms kHz Linear 20 ms 32kHz 512 kbps 530 2120 55 10 Hz 16 kbps ms kHz G 722 5 ms 16 kHz 64 kbps 116 464 35 10 Hz 8 kbps ms Hz G 722 10ms 16kHz 64 kbps 90 360 50 10 Hz 8 kbps ms Hz G 722 20ms 16kHz 64 kbps 77 308 60 10 Hz 8 kbps ms kHz Speex 20 ms 8 kHz 2 15 kbps 15 60 60 30 Hz 4 kbps ms kHz Speex 20 ms 8 kHz 3 95 kbps 17 67 60 30 Hz 4 kbps ms kHz Vitec Group Communications VoICE IP Interface User Manual CODEC CHARACTERISTICS Speex 20 ms
25. ILENCE SUPPRESSION Value Description Signal Detection The number of milliseconds of speech Delay required to disable the silence suppression Silence Detection The number of milliseconds of silence Delay required to activate the silence suppression Silence Threshold Value between 0 and 30 representing a threshold of the signal energy required to dis able the silence suppression The higher the value the more aggressive the suppression This value is only required in Fixed mode The silence threshold calculation is done as follows 1 An average value is calculated on the PCM samples in the buffer the result is between 0 65535 2 This linear result is turned to a logarithmic scale using a linear to mu law function the result is between 0 255 3 This logarithmic result is directly compared with the silence threshold when fixed threshold is used Vitec Group Communications VoICE IP Interface User Manual When adaptive threshold is used every 400 ms steps 1 3 are done and if the current signal average is below the threshold the threshold is decreased by one Otherwise it is increased by 1 DATA TAB The Data tab configures the four serial ports connected to panels or matrices Clear Com Configuration Status Admin Network Voice Data Advanced Port 1 Port 2 Port 3 Port 4 Framing Eckpse 4000 z Ecipse 4000 Matix ba Echpse 4000 z Baudrate 19200 9600 D 19200 z 9600 D
26. Matrix over IP Note VoICE 2 0 provides more efficient trunking by connecting 1 server to up to 4 clients and vice versa 4 2 Vitec Group Communications VoICE IP Interface User Manual VOICE WITH OTHER SYSTEMS The VoICE unit can be used to intelligently link up to four 4 wire Audio pairs or Asynchronous RS 422 data links between remotes sites using Internet Protocol London Other Intercom Existing Intercom System system with 4 audio data lines to VoICE Audio Data VoICE with 4 RE ein ines AA via CAT5 Audio Data YY Other Intercom Existing Intercom System system with 4 audio data lines New York to VoICE Figure 4 3 VoICE with Other Systems Vitec Group Communications 4 3 VoICE IP Interface User Manual SOFT VOICE OPERATION The VoICE unit can be used to intelligently link up to four remote PC based intercom panels to matrix ports with the SOFT VoICE PC application PC with Audio card and headset Graphical VGC Intercom Panel representation VPN capability VoICE with one port via CAT5 to Matrix 4 remote PC users per VoICE available Eclipse Pico matrix Figure 4 4 SOFT VoICE Operation Vitec Group Communications VoICE IP Interface User Manual SOF T VoICE INSTALLATION To install SOFT VoICE load the installation media normally a CDROM and follow the instruction to run the SOFT VoICE installer The SOFT VoICE CDROM is designed to auto run If it does not navig
27. P 1 Disconnect your PC from any Ethernet network it may be connected to 2 Right click on My Network Places and choose Properties from the menu Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual Figure 2 12 Network Properties 3 You should now see the Network Connections window O O d zeng prian M Agress raren Correctors Links El bookmarts from omers d Customer Lines d Free romai d z n eu d remember his El Windows Figure 2 13 Network Connections 4 Double click the Local Area Connection icon 5 You should now see the Local Area Connection Status window 2 9 Network Connections O DO E Paa races agies Weer Connectors vus M domats fomothers Customene Linke Free m ng i my delicous 8 remember the El Windows A cites Local Area Connection Status Kats KU O Soares SN y Corser Local Area Connection LAN or Hig Speed Internet Figure 2 14 Local Area Connection Status 6 Click on the Properties button 7 You should now see the Local Area Connection Properties window WD Bradcom NeOtreme 57a Gosbt C Tes gro ter me he lake tare M Bez for Menso Hefe Vitun Machine Network See Y dech Port SecuMencte rte Wireless Correon eer e s Cea Ca IL See E Abows your compter to access resources on a Morcack network CO Sog icon n notfcaton wes when conected C Netty me when this connection hes imted orn
28. TRODUCTION WEE 1 1 VoICE 2 0 Interface for Eclipse and other Matrix Systems 1 1 SOFT VoIGE for PO 4 2 2 ws nee wees Sees ae eee Ree ers BY 1 1 SOFT VoICE PC Requirements 1 2 OPERATION EE 2 1 Getting Started kan au cata eee seks mas ees Ein adenine 2 1 What you should have received 2 1 What you need to get se dates eet Ee eee NN 0 2 1 What you need from your Network Administrator 2 2 Configure the PC ready for Initial Setup 2 5 Background jesse tose eee eee hae eRe Ee eS vada ane 2 5 Changing the IP address of the PC 2 5 Changing the IP Address of the PC in Windows 2000 2 5 Changing the IP Address of the PC in Windows XP 2 8 First time configuration of the unit 2 12 Changing the IP address of the VoICE 2 0 unit 2 13 Configure the VoICE unit for your LAN 2 14 Configuring the Client VolCE unit n n anaana aana 2 17 Connecting to a mais 2 19 Connecting to a panel Ne bea ENEE N eek pins mue 2 20 INSTALLATION EE 3 1 fuite 9 0 110 tse Oke leat eae ees CAN oe ee Ee eae 3 1 IR Le WEE EE 3 1 Connecting the VolCE 3 1 Configuring VolCE 2288 208 des sale peck ney ese eens d 3 2 Configuration Tab BEE ENEE 3 2 EE e E WEE 3 3 Mode Tab BEE EE 3 3 EAN 1 TaD TEE 3 4 EAN 2 EE 3 6 Viele MK DEE EE 3 7 CODEC Descriptions Le ana bo
29. a specific known requirement for the equipment connected to the port Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual Configuring the Client VoICE unit After completing the previous steps for the Server and the Client the basic set up for each is completed and they are working on the LAN It is now necessary to configure the Client to connect to the Server and complete the initial setup 1 Open Browser 2 Enter the Client s IP Address in the Address Bar 3 You should see the Client s main configuration screen Clear Com Configuration Status Admin Network Voice Data Advanced Mode Client C Server Submit Cancel Figure 2 27 Client Configuration Screen Select the Configuration and then Voice tab to open the configuration screen Clear Com Configuration Status Admin Network Voice Data Advanced Sampling Rate 8Khz 16 Khz 32 Khz Port 1 Port 2 Port 3 Port 4 Enable port F F F F Server IP 192 168 109 253 192 168 109 25 192 168 109 253 192 168 109 253 Server VolP Port 4569 4569 4569 4569 Encryption Enabled r r A rc Remote Port 10203 CA C162C30CA4 C10263 C4 C10203 64 Silence None None D ne X None X Signal Detection Mo ms m m m Silence Detectie Tag ms 400 m Tam m EZE m Silence Threshold 0 30 In Ce KE RS Network Jitter Min 10 1000 Tam ms 10 ms 10
30. ager 3C905C TX BCom EtherLink XL 10 1 Connect using 3 3Com EtherLink XL 10 100 PCI For Complete PC Manage Configure Components checked are used by this connection M Client for Microsoft Networks S M E VMware Bridge Protocol wl and Printer Sharing for Microsoft Networks MY Network Monitor Driver z Connected 4 E 6 days 16 40 40 Install Uninstall Properties Allows your computer to access resources on a Microsoft network I Show icon in taskbar when connected Figure 2 6 Properties Window 8 Select the entry Internet Protocol TCP IP Note that you may have to scroll down throug F Network h the list using the scroll bars on the right Monitor Driver Y Internet Protocol TCP IP Figure 2 7 Protocol Select 9 Then Click on the Properties button 10 You should then see the Internet Protocol TCP IP Properties window File Edt View Fe Address Network e Network anc Connections Local Area Connec Type LAN Connectior Status Enabled 3Com EtherLink XL 10 Complete PC Manager EH Com Etherlink XL 10 1 You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically C Use the following IP address IP address Subnet mask Default gateway Obtain DNS se
31. and CSA specifications set out below EN55022 1998 A1 A2 Electromagnetic compatibility Information technology equipment Radio disturbance characteristics EN55024 1998 A1 A2 Electromagnetic compatibility Information technology equipment Immunity characteristics Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual UL 60950 1 1 Edition CSA C22 2 No 60950 1 IEC 60950 1 1 Edition And thereby compliance with the requirement of Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC as amended by 93 68 EEC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation xi xii Vitec Group Communications VoICE IP Interface User Manual A system consists of at least two VoICE units which operate as a pair One must be designated as Client and the second as a Server Vitec Group Communications VoICE IP Interface User Manual INTRODUCTION VOICE 2 0 INTERFACE FOR ECLIPSE AND OTHER MATRIX SYSTEMS The 1RU 4 way interface provides users with a simple and low cost solution to extending intelligent intercom facilities to remote sites over IP infrastructure Each VoICE 2 0 interface operates back to bac
32. art the upgrade procedure The firmware for the release covered by this manual 2 0 is supplied on the CD that contains this manual To install the firmware click on the Browse button to browse the CD and select the firmware file After selecting the file so that the name appears on the New Filename line click on the Upgrade button to upgrade the firmware The Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual upgrade process will start and the status will be displayed on the screen Clear Com Configuration Status Admin System Upgrade Password Log Please stand by New Filename c O O O O ie Figure 3 12 Upgrade Progress Display The upgrade process will locate the firmware file and display the file properties for confirmation Clear Com Configuration Status Admin System Upgrade Password Log big 2 0 4 img Figure 3 13 Upgrade File Confirmation 22 Click on the Proceed button to upgrade using the specified file The upgrade will start and the screen will display an activity indicator Clear Com Please stand by 06800000 Figure 3 14 Upgrade in Progress When the upgrade is finished a completion message will be displayed while the VoICE unit reboots Please stand by 000000 Please wait while the unit reboots and completes the upgrade procedure Figure 3
33. at the default folder is accepted but if another location is required click on the Browse button and browse to the folder or enter the folder directly Click on the Next button to proceed with the installation Vitec Group Communications 5 3 VoICE IP Interface User Manual e Setup SOFT VoICE Select Start Menu Folder Where should Setup place the program s shortcuts Ka Setup will create the program s shortcuts in the following Start Menu folder To continue click Next If you would like to select a different folder click Browse SOFT VoICE Browse IT Don t create a Start Menu folder e Figure 5 5 SOFT VoICE Shortcuts Enter the name of the folder to be used for SOFT VoICE start menu or use the default recommended If a SOFT VoICE start menu folder is not required click on the checkbox at the bottom of the dialogue Click on the Next button to continue Vitec Group Communications VoICE IP Interface User Manual e Setup SOFT VoICE Select Additional Tasks Which additional tasks should be performed Select the additional tasks you would like Setup to perform while installing SOFT VoICE then click Next Additional icons M Create a desktop icon IT Create a Quick Launch icon Figure 5 6 Create Icon Dialogue Click on the checkboxes to specify whether Desktop and or Quick Launch icons are required to allow SOFT VoICE to be started and click on the Next button to contin
34. ate to the root directory of the CDROM and run autostart host htm required Internet Explorer 5 5 or later During the installation you will be required to enter the Serial Number provided with the CDROM normally on the case label A series of screens will guide the user through the installation 16 Setup SOFT VoICE 12 x Welcome to the SOFT VoICE Setup Wizard This will install SOFT VoICE 1 1 1 on your computer Itis recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup Next gt Cancel Figure 5 1 SOFT VoICE Installation Start Click on the Next button to start the installation The software license conditions will be displayed Vitec Group Communications 5 1 VoICE IP Interface User Manual CEST SOFT VoICE License Agreement Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation Vitec Group Communications Software License IMPORTANT CAREFULLY READ THE FOLLOWING BEFORE USING THIS SOFTWARE USING THE SOFTWARE INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ THE FOLLOWING AND AGREE TO ITS TERMS IF YOU DO NOT AGREE RETURN THE SOFTWARE COMPLETE TO VITEC GROUP COMMUNICATIONS LIMITED OR CANCEL THE INSTALLATION THIS AGREEMENT IS YOUR PROOF THAT YOU HAVE A VALID LICENSE PLEASE x C
35. background colour default value 220 146 117 Colour Background TL_OFF 220 146 117 Listen ON background colour default value 21 179 36 Colour Background Listen_ON 21 179 36 Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual Listen OFF background colour default value 138 251 148 Colour Background Listen_OFF 138 251 148 Button Width The button width can be modified using values between 5 and 500 The default value is 20 which gives the buttons minimum width It is also used to calculate the docking width button width 120 Table Number of columns of keys to display the conferences Valid between 1 and 100 default value is 2 column 2 EXAMPLE CONFIGUI INI FILE POT RE EEE REE REE ERE Ree EEE a SoftVoice Config tte General docking can take the value Right Left or Disabled docking Disabled PPR EPR STEEK Colour FRE ER EER RE REE d Talk Listen ON background colour default value 212 62 2 Colour Background TL_ON 212 62 2 Talk Listen OFF background colour default value 220 146 117 Colour Background TL_OFF 220 146 117 Listen ON background colour default value 21 179 36 22 Colour Background Listen_ON 21 179 36 Listen OFF background colour default value 138 251 148 Colour Background Listen_OFF 138 251 148 Talk Listen ON foreground colour default value 0 0 0 Colour Foreground TL_ON 0 0 0 Talk Listen OFF for
36. cations 5 11 VoICE IP Interface User Manual 12 ESTABLISHING A CONNECTION To establish a connection first setup the server and port in the General Network Panel Then connect to the server using the File menu and selecting Connect BER Fie Docking Display Options Conne ZS Figure 5 13 Select Connect Dialogue The connection screen will be displayed whilst a connection is being made Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual sotvoce TIE File Docking Display Options Server 192 168 2 101 5000 Connecting BR on Port 17 E Figure 5 14 System Connecting Display When a connection is established the panel emulation screen will be displayed ready for use 14 KE C1 asd Bes L 5H Gmg Zoo rs Bot Fred O Gor Figure 5 15 Panel Emulation Display USER INTERFACE The User Interface consists of four parts 1 Talk and Listen Keys e The number of rows and columns of talk and listen keys are defined in the configui ini file column 2 2 DialPad or KeyPad Panel 3 Volume Control Panel 4 Status Bar e Left Name and connection port of the SOFT VoICE e Right Icons showing the status of the connection Note Please refer to the ECS manual part number 810299 for information on configuring l Station keys in ECS Vitec Group Communications VoICE IP Interface User Manual
37. ched by selecting the installed icons Click Finish to exit Setup M Launch SOFT VoICE Figure 5 9 Installation Completion Screen Click on the Launch checkbox to cancel launching SOFT VoICE if it is not required to be started when the installer exists The default is to start SOFT VoICE when the installer exits Click on the Finish button to complete installation When run for the first time SOFT VoICE will ask for a Playback device audio from matrix and a Recording device audio to matrix Before establishing a connection to your VoICE server you will need to e Enter information into the General Configuration dialogue by choosing General Network from the Options menu In the Connection section enter your VoICE server s IP address in the Server box and choose your allocated VoICE channel from the Port drop down list e Ensure that the Sampling Rate in the Audio Configuration dialogue is set to match the Sampling Rate in the VoICE server and choose your desired codec and bit rate by choosing Codecs from the Options menu e Connect the allocated VoICE channel to a suitably configured Eclipse MVX port To connect SOFT VoICE choose Connect from the File menu CONFIGURATION GENERAL CONFIGURATION The general configuration dialogue is accessed via the sequence Menu gt Option gt General Network General Configuration Connection Server 192 168 2 2 Port 4 Connect at statup Options Trace Level
38. een nn der Ne 2 18 Front Panel LEDS cccccccecccecccecececceeceeeceeeceeeceeeeeeeeeeeneess 2 18 E ME EEN 2 19 eege ee gee Mere 2 19 Panel Connection eege Dee ee ege 2 20 Unit Rear Connectors EEN 3 1 Configuration Modern 2 etgefubes regech og ge dee eedeer dief 3 3 Configuration LAN 1 Screen 3 4 LAN 2 Configuration Screen 3 6 Configuration SON nt nn ane 3 7 Data Tab E EE 3 15 Advanced E E EE 3 17 Channels Status raser 3 18 Data Channels Tab sise mens ere Ru 3 18 E WEE nn a de Nec 3 19 Upgrade Tab Screen aca Sens 3 20 Upgrade Progress Display 3 21 Upgrade File Confirmation ss sms eet hades 3 21 Upgrade in Progress eene 3 22 Unit FREDO OL RER eeben de wont aes 3 22 Firmware Upgrade Completion Screen 3 23 Password Tab etat te ne rite 3 23 LOGS Tab SERBE sent Re An ee Dee es 3 24 IP Reset Cable S8tUp ssss ina teinent 3 25 Remote Panels over Ps finesse 4 1 Remote Matrix over IP assiette denis 4 2 VoICE with Other Systems memes 4 3 SOFT VoICE Operation 4 4 SOFT VolCE Installation EL EE 5 1 Software License AEN 5 2 SOFT VoICE User D s ae seier ege ege 5 2 Default Program Folder 5 3 SOFI VoICE Shoneuts EE 5 4 Create Icon Daloqu srnaenr esse toenesentienstte 5 5 Installer Options ere needs 5 5 SOFT VolCE Installation EE 5 6 Installation Completion Screen 5 7 General Configuration Dialogue s
39. effect after reconnection Figure 5 11 Device Configuration Dialogue Playback Device List of playback devices found on your computer you need to select the device to output audio from the matrix Recording Device List of recording devices found on your computer you need to select the device to use to input audio to the matrix e g a headset microphone Note After changing these parameters SOFT VoICE will disconnect from the VoICE server and reconnect to activate the changes Vitec Group Communications 5 9 VoICE IP Interface User Manual 10 Codec Configuration The Codec configuration dialogue is accessed via the sequence Menu gt Option gt Codecs Sampling Rate iskiz x Codec Type Speex SS Bit Rate 42 20 Li Frame Size Le DI Min Jitter 20 Max Jitter 50 Silence Detection Disabled Echo Cancel E Figure 5 12 Codec Configuration Dialogue Sampling rate This configuration must be identical to the chosen sampling rate of the server The available frequencies are 8kHz 16kHz and 32kHz A larger sampling frequency will provide better audio quality at the cost of more bandwidth Note No warning will be given if the sampling rate is not the same as that of the server Codec Type The type of CODEC to be used for audio processing The type of CODEC selected will depend on such factors as the required audio quality and the bandwidth available on the network connection 1 8kHz sampling
40. eground colour default value 0 0 0 Colour Foreground TL_OFF 0 0 0 Listen ON foreground colour default value 0 0 0 Colour Foreground Listen_ON 0 0 0 Listen OFF foreground colour default value 0 0 0 Colour Foreground Listen_OFF 0 0 0 EE EE EES Font ARR ONE REESE SERRE ONES EEE f The family font available for now are default decorative roman script swiss modern teletype font family roman font point size default 8 font pointsize 8 font weight for an OFF item can be normal light or bold font weight off normal font weight for an ON item can be normal light or bold font weight on bold frame posx 450 Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual frame posy 88 Serie3 e Buttons REREESERERERS ER ESS button height valid between 5 and 500 Default value 20 button height 20 button width valid between 5 and 500 Default value 120 used to calculate the docking width button width 1 20 Horizontal button border add a right left space valid between 0 and 100 Default Value 1 button border1 1 Vertical button border add a top bottom space Valid between 0 and 100 Default value 1 button border2 1 EERE EEES EES EE EEEASEL ES Table PANE LSEAD SER EEA A number of columns Valid between 1 and 100 default value 2 column 2 PERS ES EESRERE RES button Order F tee FeF ee orde
41. ess Bar 10 0 0 1 3 about blank Microsoft Internet Explorer M 2 search Favorites g 10 0 0 1 Figure 2 21 Web Interface 3 Click GO 4 You will be prompted for a Username and a Password The default username is admin and the default password is password Username admin Password password You should now see the main configuration page Mode Client C Server Submit Cancel Figure 2 22 Main Configuration Page 5 Click on the LAN 1 tab 6 Change the IP address Subnet mask default gateway and DNS server of the to the values supplied by your network administrator Use the values recorded in the Network Settings table see above If you are configuring the Client then follow the first table If you are configuring the Server then follow the second table It is quite normal that the DNS server could be blank If you have no default gateway and both units are on the same LAN Vitec Group Communications VoICE IP Interface User Manual 14 then the default gateway should be 127 0 0 1 C1 127 C2 0 C3 0 C4 1 G1 127 G2 0 G3 0 G4 1 Client Field Ref Address Screen Client IP Address A At A2 A3 A4 Client subnet mask B B1 B2 B3 B4 Client default c C1 C2 C3 C4 gateway Client DNS Server D D1 D2 D3 D4 Server Field Ref Address Server IP Address E E1 E2 E3 E4 d Server subnet mask F F1 F2 F3 F
42. g matters such as fitness for purpose compliance to description negligence and quality are expressly excluded from this agreement and you agree to accept the foregoing warranty in lieu of all such items b INNO EVENT SHALL VGC BE LIABLE FOR ANY LOSS OF PROFITS LOSS OF BUSINESS LOSS OF DATA OR USE OF DATA INTERRUPTION OF BUSINESS OR FOR INDIRECT SPECIAL INCIDENTAL EXEMPLARY MULTIPLE PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHETHER BASED ON CONTRACT TORT INCLUDING WITHOUT LIMITATION NEGLIGENCE WARRANTY GUARANTEE OR ANY OTHER LEGAL OR EQUITABLE GROUNDS EVEN IF VGC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES c The warranty is personal to you or end user if you have made it clear that you are not the end user and may not be transferred except as permitted expressly above d VGC shall not be a liable for failure to perform any obligation to you where such failure is due to circumstances beyond VGC s reasonable control e VGC offers extended warranties and if you are not satisfied with the above you should consider such warranties or consider separate insurance 8 RESTRICTED RIGHTS If this Software is acquired by or for the U S Government then it is pro vided with Restricted Rights Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of The Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs
43. have a limited warranty of one year e UHF wireless intercom systems have a limited warranty of three years e All other Clear Com and Drake brand systems and products including beltpacks have a limited warranty of two years The warranty starts at the time of the product s original purchase The warranty start date for contracts which include installation and commissioning will commence from the earlier of date of the Site Acceptance Test or three months from purchase TECHNICAL SUPPORT To ensure complete and timely support to its customers VGC s User Support Center is staffed by qualified technical personnel Telephone and email technical support is offered worldwide by the User Support Center The User Support Center is available to VGC s customers during the full course of their warranty period Instructions for reaching VGC s User Support Centers are given below Telephone for Europe Middle East and Africa 49 40 6688 4040 or 44 1223 815000 Telephone for the Americas and Asia 1 510 337 6600 Email vitec support AVC de Once the standard warranty period has expired the User Support Center will continue to provide telephone support if you have purchased an Extended Warranty For latest contact information please refer to the Service and Support section at www clearcom com WARRANTY REPAIRS AND RETURNS Before returning equipment for repair contact a User Support Center to obtain a Return Material Author
44. is button is pressed to refresh the content of the Log Window RESET IP ADDRESSES TO DEFAULT If at some point in time the IP addresses of both Lan 1 and Lan 2 are unknown you can follow these instructions to reset them to the factory default 1 Connect a straight through not cross over CAT 5 cable between the To Matrix port 1 with the To Panel port 4 of the same unit forming a loopback Straight through CAT5 cable Figure 3 19 IP Reset Cable Setup 2 Reboot the unit by pressing and holding the power button for five seconds to turn it off and then pressing the power button again to turn it on or by removing power and reapplying power 3 Remove the cable after the reboot 4 The LAN1 IP will be 172 16 86 100 and LAN2 will be 10 0 0 1 Vitec Group Communications 3 25 VoICE IP Interface User Manual TROUBLESHOOTING FAQS 1 I m trying to access the VoICE unit s Web Interface but I do not see the screen Instead see a screen saying 404 Forbidden If you are using Internet Explorer perform the following steps until you see the web interface Netscape Navigator and Mozilla Firefox will require similar steps a Click File Make sure Work Offline is NOT checked b Press CTRL F5 This is a hard refresh which will force Internet Explorer to load new webpages not cached ones c Click Tools Click Internet Options Click the Security tab Click the Default level button Make sure the security
45. ization RMA VGC representatives will give you instructions and addresses for returning your equipment You must ship the equipment at your expense and the support center will return the equipment at VGC s expense For out of box failures use the following contact information Europe Middle East and Africa Tel 44 1223 815000 Email customerservicesEMEA vitecgroup com North America Canada Mexico Caribbean amp US Military Tel 1 510 337 6600 Email customerservicesUS vitecgroup com Asia Pacific amp South America Tel 1 510 337 6600 Email customerservicesAPAC vitecgroup com VGC has the right to inspect the equipment and or installation or relevant packaging For latest contact information please refer to the Service and Support section at www clearcom com NON WARRANTY REPAIRS AND RETURNS For items not under warranty you must obtain an RMA by contacting the User Support Center VGC representatives will give you instructions and addresses for returning your equipment You must pay all charges to have the equipment shipped to the support center and returned to you in addition to the costs of the repair Vitec Group Communications Warranty Vitec Group Communications Warranty EXTENDED WARRANTY You can purchase an extended warranty at the time of purchase or at any time during the first two years of ownership of the product The purchase of an extended warranty extends to five years the warranty of any prod
46. k with others ina Server and Client configuration to provides these connectivity opportunities e Up to four remote user panels intelligently linked backed to the matrix with all the functionality of a locally connected panel e Up to four intelligent trunk lines between remote matrix systems which provides efficient and automatically managed routing between remote systems e Up to four 4 wire Audio pairs and four Asynchronous RS 422 data links between remote sites e Up to four Remote PC based SOFT VoICE Virtual Intercom panels to matrix ports The interface uses state of the art audio CODECs to provide low latency audio digitisation in a user selectable compression format from linear to 15KHz 3dB bandwidth Latest Echo Cancelling technology enables the use of a gooseneck mic and loudspeaker operation as well as headset by digitally reducing acoustic echoes The IP processing engine uses the very latest in AES 128 bit compression technology to provide high priority tunnelling without compromising network security Each frame comes with web client application that provides for both IP line and CODEC setup and diagnostics that can be monitored from a centralised remote maintenance position SOFT VOICE FOR PC SOFT VoICE is a software package that can be installed on a suitable PC to allow it to be connected to an audio communications system over an ethernet connection The SOFT VoICE package is also described in this manual
47. l DIAL PAD 1 If this Dial Pad panel is not visible select Menu gt Display gt Show Keypad 2 Press Button Dial to activate the dial pad button should turn red and Dial appears above Clear button LA SoftVoice File Docking Display Options Help Page 2 Page 1 Dial Ceren Excl f exc C1 2480 Gaet 4h CS mind audio data A Seat Figure 5 19 Dial Pad Use 3 Dial pad buttons are now active 4 Press Clear button to deactivate the Dial Pad 5 Dial Pad is deactivated automatically if no key pressed for 5 sec Vitec Group Communications VoICE IP Interface User Manual 20 DOCKING The main application frame can be docked on the desktop much like the windows task bar To do so use the application menu Docking and select the desired docking position USER INTERFACE CONFIGURATION CUSTOMISE COLOUR AND LAYOUT The User Interface can be customised by editing the configui ini file General Section GENERAL SECTION frame width frame width frame height frame height frame posx X position frame posy Y position docking Docking of the app can be Disabled Right Lem Note Frame position and size is saved automatically when exiting the Application Colours The following options are available to modify items colour Colour values are set using R G B values Talk Listen ON background colour default value 212 62 2 Colour Background TL_ON 212 62 2 Talk Listen OFF
48. level is Medium or lower Then click the OK button 2 I m trying to access the VoICE unit s Web Interface but do not see the screen Instead see a screen saying The page cannot be displayed The page you are looking for is currently unavailable The Web site might be experiencing technical difficulties or you may need to adjust your browser settings The might not be reachable from your computer Verify the following things a Verify that the VoICE unit is powered on Power LED is turned on b Verify that your computer is properly connected to the network c In the command prompt type ipconfig Verify that you have a proper IP address d Verify that the VoICE unit is properly connected to the network In a command prompt on your computer type ping followed by the VoICE unit s IP address and press the Enter key For example if the unit address is still the factory default address 172 16 86 100 you would enter ping 172 16 86 100 and press the Enter key e If you do NOT get a reply try the ping command from a different computer to verify that your original computer is not the cause of the problem e If you get a reply the computer can reach the VoICE unit e If you still do NOT get a reply verify that the LAN1 port on the VoICE unit is properly connected to the network with an Ethernet cable 26 Vitec Group Communications VoICE IP Interface User Manual e Verify that the LAN 1 port is configu
49. malfunction or failure caused beyond the control of VGC including unreasonable or negligent operation abuse accident failure to follow instructions in the manual defective or improperly associated equipment attempts at modification and repair not approved by VGC and shipping damage Products with their serial numbers removed or defaced are not covered by this warranty This warranty does not include defects arising from installation when not performed by VGC lightning power outages and fluctuations air conditioning failure improper integration with non approved components defects or failures of customer furnished components resulting in damage to VGC provided product This limited warranty is not transferable and cannot be enforced by anyone other than the original consumer purchaser This warranty gives you specific legal rights and you may have other rights which vary from country to country Vitec Group Communications Warranty
50. ms 10 ms Network Jitter Max 10 1000 20 ms 20 ms 20 ms 20 ms Echo Tail 0 256 ms ai ms 0 ms 0 ms 0 ms Noise Filtenng Enabled IR D 0 D Codec Speex z Speex E peex Speex Bitrate 4400kKbps 4400Kbps 4400Kbps E 4400Kbps Frame Size 20 ms EI 20 ms 20 ms 20 ms Submit Cancel Figure 2 28 Configuration Screen Note that the Client radio button is checked Enter the Server s IP Address in the Server IP text box in the configuration tab for each of the ports you want to connect Refer to the relevant section in Chapter 3 for more information regarding the settings on this page Click the Submit button The Client should now connect to the Server and the port status LEDs for that port on the client and server units should illuminate to show the port status Figure 2 29 Front Panel LEDs Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual e Off The port is not enabled e Flashing Green the port is enabled but not connected Port Status LEDs 1 4 indicate the status of the related port The LED indication states are e Steady Green the port is connected to a VoICE unit 8 Click on the Status and then Voice tabs 9 You should now see on the statistics page that all enabled connections show connected Clear Com Configuration Status Voice Data Port 1 Status
51. nced tab that the VPN port is the same for both e If everything seems OK go to the advanced tab and do a warm restart on both VoICE units 4 want to select a different codec but the interface does not allow it The codec can only be selected on a client VoICE not on the server 5 I chose a codec on the client Interface but the server still shows that a different codec is configured Vitec Group Communications 3 27 VoICE IP Interface User Manual 28 The codec configured on the server is not relevant The client chooses the codec when it connects to the server The statistics tab in the Interface will show the codec really used in the connection 6 The voICE units are connected and sound is coming out but there are many clicks and I am losing parts of the conversation The IP communication between the is bad Try the following a Increase the maximum jitter range b Select a lower bandwidth codec 7 The VoICE units are connected and sound is coming out but it is muffled It sounds as if the treble control had been turned all the way down The sampling rate is not sufficient for your needs Select a codec with a higher sampling rate 8 The VoICE units are connected and sound is coming out but I constantly have echo coming back to me The echo cancel is either turned off or not properly configured Verify the Echo tail setting in the Configuration tab of the at the far end When it comes to echo tail length l
52. nd Returns Wii Extended Warranty lt ss tan none note Eege E W iii Ee AN NG 2 e ee Ae acest e Me W iii II Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual FIGURES Safety SYIMDOS Eesen EE dee 1 x a E edeieubeloieelels 2 1 CATS Cable nes ess anne a a ea mate 2 2 Start Men s a nn dant R 2 5 Network Connections Wimdow 2 6 Local Area Connection Status Window 2 6 Properties lee EE 2 7 Protocol SSIS EE 2 7 JEE EE Ee ee 2 7 IP Address Selection E 2 8 Default Gateway eonna i s a A eg Eege 2 8 ONSEN n a Neen ee 2 8 Network Properties suit gud ged ice AE SEENEN 2 9 Network ConpetOfg eege ugi ee Edge gege Eege 2 9 Local Area Connection Status cceeeeeeeeeceeeeeeeeeeeeeeeeeeees 2 10 Local Area Connection Properties 2 10 Internet Protocol Properties 2 11 IP Address e EEN 2 11 PINS SOUINGS 2 5 nea te Men tires Baik eaa tou eh Nr ve 2 11 Network Connection tege ie Seu tedeeebeteataats 2 12 Front Panel 2 12 NEES teinte other tenues 2 13 Main Configuration Page ENEE 2 13 Network SettingS 2 52808 enasscdstacsesctcelvnecictgenesnietineeidecestatens 2 14 ee Ieren EE 2 15 Configuration Setup 8e mienne anne 2 15 Serial Port COnmQuratoncecteccicctshtiasadsctensserdsttetetac hatagtres deeds cathe 2 16 Client Configuration Screen 2 17 Configuration Scr
53. nings Install in accordance with the manufacturer s instructions Install the system according to the directions in the Installation Chapter of this manual 5 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not place naked flame sources such as candles on or near the unit 6 Do not defeat the safety purpose of the polarized plug or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 7 Protect power leads from being walked on or pinched particularly at plugs and at the point where they exit from the apparatus 8 Only use attachments accessories specified by the manufacturer 9 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 10 Unplug the apparatus during lightning storms or when unused for long periods of time 11 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as a power supply cord or plug is damaged
54. non exclusive and non transferable License to use the Software on the following terms Any new revision or update of the Software provided by VGC to Customer under this License shall be governed by the terms and conditions of this License 1 APPLICATION a These terms supersede all prior agreements representations and understandings between you the Customer and VGC and their authorised representatives relating to the subject matter hereof i e the Software but shall otherwise be subject to Vitec Group Communications Terms and Conditions as amended from time to time For the avoidance of doubt in the event of conflict these terms shall prevail b No variation to these terms nor any other terms or conditions proposed by you shall be of any effect unless recorded in a written document signed by VGC You confirm that any statement made to the contrary by you or on your behalf shall not apply to this License c You confirm that you are not relying on any statement made by or on behalf of VGC other than statements recorded in a written document signed by VGC d VGC and its licensors reserve all rights not expressly granted to you VGC s licensors are intended third party beneficiaries of this Agreement and have the express right to rely upon and directly enforce the terms set forth herein e You agree that the Software belongs to VGC and its licensors You agree that you neither own nor hereby acquire any claim or right of ownershi
55. o connectvty Figure 2 15 Local Area Connection Properties 8 Select the entry Internet Protocol TCP IP Note that you may have to scroll down through the list using the scroll bars on the right 9 Then Click on the Properties button 10 You should then see the Internet Protocol TCP IP Properties window Vitec Group Communications VoICE IP Interface User Manual gt Pah Droes ex O Network Comnecters D oimarts from others El Camiso Links El Free roimal dl my di ien i remember go El Windows Deeg Atemate Cortoraten You can get IP settings magres atomatcaly your net D sen you need to ask your network P eren O tan ONS server addes a ergeet O Une the folowing ONS server addresses Figure 2 16 Internet Protocol Properties 11 At this point it would be prudent to record any of the settings that you currently have in the Internet Protocol TCP IP Settings including anything that is in the advanced configuration 12 Make sure that Use the following IP address is selected not Obtain an IP address automatically 13 Change the IP Address to 10 0 0 2 and the subnet mask to 255 0 0 0 leave Default gateway blank Use the following IP address IP address Subnet mask Default gateway Figure 2 17 IP Address Setup 14 Make sure that all of the DNS entries are blank Use the following DNS server addresses Preferred DNS server Altemate DNS server Figure 2 18
56. on Sampling rate The can only sample audio at one frequency for all ports The available frequencies are 8kHz 16kHz and 32kHz A larger sampling frequency will provide better audio quality at the cost of more bandwidth Enable Port Enables the port if checked Server IP Only enabled if the is in client mode It con tains the address of the server to which this specific channel should connect Server VoIP Port Only enabled if the VoICE unit is in client mode It contains the IP port of the VoICE server to which this specific channel should connect The default is 4569 for all channels lt needs to match the port in the configura tion advanced tab of the VoICE server Remote Port Only enabled if theVoICE unit is in client mode This represent the physical port of the VoICE server to which this port should con nect to For instance it is possible to connect client port 1 to server port 2 Silence Suppress Enabled Enables suppression of silence in transmit mode This option will significantly reduce the bandwidth usage Network Jitter Min Amount of minimum buffer time Network Jitter Max Amount of maximum buffer time Reducing the maximum jitter buffer size will reduce overall delay but might cause audio packet loss Echo Tail This time is the window within which the echo is cancelled A value of zero 0 disables the echo cancel feature The recommended echo tail value i
57. on should be used only if your net work supports DHCP IP Address This is the IP address for the LAN1 ethernet interface Netmask This is the subnet mask for the LAN1 ethernet interface Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual LAN 1 ITEMS Item Description Default Gateway This is the address of the default gateway in your network DNS Server This is the address of the DNS server in your network Enable VPN This option enables VPN encryption between two VoICE units VPN Protocol Whether to use the VPN in UDP or TCP mode UDP will result in a better audio qual ity but may not function under certain firewall and proxy restrictions VPN Port This is the IP port used for the VPN tunnel The default port is 443 which is the same as HTTPS VPN HTTP Proxy Address If your network is setup with an HTTP proxy server enter its address here VPN HTTP Proxy Port If your network is setup with an HTTP proxy server enter its port here Submit This button is pressed to send the Lan 1 configuration to the VoICE unit Cancel This button is pressed to cancel any selection that has not already been sent to the VoICE unit LAN 2 TAB The LAN 2 tab allows the IP configuration for the second network port to be set up IP Address 10 0 0 1 Netmask 255 0 0 0
58. onds e To turn the power ON press the power button e Power LED This LED turns on GREEN when the power is ON The LED turns OFF when the power is OFF e Port Status LEDs 1 4 These 4 LEDs each indicate the status of the related port The table of the LED behavior and the related status is given below Port LED Behavior LED Behavior Status OFF The port is not enabled Flashing GREEN The port is enabled but not connected Steady GREEN The port is connected SOFT VOICE PRODUCT FEATURES AND SPECIFICATIONS PC REQUIREMENTS e Pentium IV 2 4GHz or Athlon 2400 e 256 Mb RAM e 25Mb hard disk space e Windows 2000 or Windows XP e 1 Sound card e Headset connector e CD ROM drive e Ethernet Port e Colour monitor SOFTWARE DESCRIPTION CODECs supported G711 G 722 e Speex 16k e Speex 32K e Linear PCM Sample Rates supported e 8 16 and 32KHz Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual Bit rates supported e Speex 8Khz 2 15 3 95 5 95 8 00 11 00 15 00 18 20 or 24 60 Kbps e Speex 16Khz 3 95 5 65 7 75 9 80 12 80 16 80 20 60 23 80 27 80 34 20 42 20 Kbps e Speex 32Khz 3 95 7 45 9 55 11 60 14 60 18 60 22 40 25 60 29 60 36 00 44 00 Kbps e G711 G722 is 64 Kbps e Linear 16Khz is 256 Kbps e Linear 32Khz is 512 Kbps Variable IP packet frame size supported DNS Ser
59. onger is NOT necessarily better Actually the longer the tail length the longer it takes for the filter to adapt But a tail length that is too short will not cancel enough echo Try to adjust the echo tail to fit your needs Remember that setting the echo tail to zero 0 will disable the echo cancel feature 9 How can I get the physical address MAC address of a VoICE unit The physical address of a VoICE unit can be obtained via the IP to physical address translation table used by the Address Resolution Protocol ARP when the host PC and the VoICE unit are on the same network Open a DOS window and type the command arp d to clear the current table then ping the VoICE unit with the DOS command ping Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual XXX XXX XXX XXX Where xxXx xxx xxx xxx is the IP address of the VoICE unit Then type the command arp a to display the new address resolution table which will show the IP address of the VoICE unit and the corresponding physical address 30 RECOVERY CD The CD supplied also contains an image for a recovery CD This CD will allow systems that have become unusable for example because the IP address is unknown to be completely reset To use the recovery CD carry out the following steps 1 First burn the recovery disk ISO image onto a CD 2 Attach an external USB CDROM drive to the VoICE unit
60. ons VoICE IP Interface User Manual CONFIGURE THE PC READY FOR INITIAL SETUP This enables the PC to talk to the units so that the web browser can be used to set configuration items Background A unit and its associated configuration PC must reside on the same IP subnet The units LAN 1 port is adjustable to match your network The units LAN 2 port has a fixed IP address of 10 0 0 1 Temporarily configuring your PC to operate on the 10 0 0 XX subnet will allow you to configure the unit via the LAN 2 port Once this is complete the first configuration change will be to modify the units LAN 1 IP address to match your network Changing the IP address of the PC You will require administrator access to the pc in order to change the IP Address to enable access to the units for the first time Note After correctly configuring the units for your network the IP Address of the PC can be returned to it s original state If in doubt contact your network administrator Changing the IP Address of the PC in Windows 2000 1 Disconnect your PC from any Ethernet network it may be connected to 2 From the Start menu choose Settings and then click on Network Connections Figure 2 3 Start Menu 3 You should now see the Network Connections window F3 Network and Dial up Connections et oi i File Edit View Favorites Tools Advanced Help a eak Ey Search Gyrolders US GE X A Fee Address Network and Dial
61. ows the configuration of certain IP functions that may be required to optimize the function of the unit on some networks Vitec Group Communications VoICE IP Interface User Manual Clear Com Configuration Status Admin Network Voice Data Advanced VoIP Port 4569 Disconnect Timeout 1 sec Precedence Type of Sevice TOS TOS aor CRMCECP sl Joen Ma Dely zl DSCP Ox Submit Cancel Figure 3 7 Advanced Tab ADVANCED ITEMS Item Description VoIP Port The listening UDP port for all incoming packets Disconnect Amount in seconds of the time required for a broken Timeout connection to disconnect see note below TOS DSCP This allows the setting of the TOS field of all outgoing IP packets Note If the network connection between a client and a server is lost both units must wait for the other to timeout before attempting reconnection If a shorter timeout is configured on the client then it will appear to fail to reconnect until the server timeout is reached Where possible the timeouts should be made the same so that after losing the network connection both client and server timeouts will expire simultaneously STATUS TAB The Status tab is formed from 2 subtabs for the different module statistics 1 Voice 2 Data Vitec Group Communications 3 17 VoICE IP Interface User Manual STATUS VOICE TAB This page shows statistical information regarding the channels Clear Com
62. p to the Software or to any related patents copyrights trademarks or other intellectual property VGC and its licensors retain all right title and interest in and to the Software and all copies thereof at all times regardless of the form or media in or on which the original or other copies may subsequently exist This license is not a sale of the original or any subsequent copy 2 COPYRIGHT a The copyright and all other rights in the Software produced by VGC shall remain with VGC or its suppliers You must reproduce any copyright or other notice marked on the Software on any copies that you make 3 YOU MAY a Use the Software only on a single PC If you wish to use the Software on more than one PC you must contact VGC and if required purchase further Licenses b Make one copy of the Software for archival or back up purposes and c Transfer the Software to an end user of a VGC product only if you have made it clear to VGC that you are not the end user and you assign all of your rights under this License and make no use of the Software yourself 4 YOU MAY NOT a Use the Software or make copies of it except as permitted in this License b Publish or distribute the computer images sound files or fonts included with the Software as computer images sound files or fonts c Translate reverse engineer decompile or disassemble the Software except to the extent the foregoing restriction is expressly prohibited by ap
63. plicable law d Rent lease assign or transfer the Software except as set out above or e Modify the Software or merge all or any part of the Software in another program 5 TERM a This License shall continue for as long as you use the Software However it will terminate if you fail to comply with any of its terms or conditions You agree upon termination to destroy all copies of the Software The Limitations of Warranties and Liability set out below shall continue in force even after any termination 6 LIMITED WARRANTY a VGC warrants that the storage media in this Software will be free from defects in materials and workmanship for 90 days from the date you acquire it If such a defect occurs return it to us at the address below and we will replace it free This remedy is your exclusive remedy for breach of this warranty Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual b After the initial 90 days THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE PERFORMANCE ACCURACY RELIABILITY OR NON INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS This constitutes an essential part of this License 7 LIMITATION OF LIABILITY a For the avoidance of doubt all conditions imposed by law coverin
64. r 1 17 2 18 3 19 4 20 5 21 6 22 7 23 8 24 9 25 10 26 11 27 12 28 13 29 14 30 15 31 LABEL TRANSCRIPTION FILE The transcription file Labelmap ini can be used to set the names of conferences as required on the keys Under the section General General Key labels can be replaced by adding a line corresponding to a key label in ECS and setting it to a new name Eg to replace CH T with Studio Talk and CH L with Studio Listen add these entry to the labelmap ini file in the section General General CH T Studio Talk CH L Studio Listen Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual TECHNICAL SPECIFICATION VOICE PRODUCT FEATURES AND SPECIFI CATIONS HARDWARE DESCRIPTION Back Panel e A C Power LAN1 This port connects to the IP network e g to a router switch etc e LANZ This is a configuration port e USB This port connects USB devices such as external CD DVD ROM used for installation and maintenance e To Matrix 1 4 These ports connect to a Matrix e To Panel 1 4 These ports connect to Panels Note that for each pair of ports 1 4 either the To Matrix or the To Panel port and NEVER BOTH should be used depending on whether it is connecting to a matrix or a panel Front Panel e Power Button This button is used to power down and power up the VoICE e To turn the power OFF press and hold the power button for 5 sec
65. red with the IP address which you are trying to access If you don t remember the address and you don t have access to network equipment to tell you the network address do the following e Disconnect your computer from your network and set its IP address to 10 0 0 2 and Netmask to 255 255 255 0 e Connect a crossover Ethernet cable from your computer to LAN2 port on the VoICE unit e Open a web browser and enter http 10 0 0 1 in the address bar e Click on the network tab to verify the System IP address e Disconnect the crossover Ethernet cable and change back the IP address on your computer e Reconnect your computer to your network e If the result is successful nothing displayed is success try to upgrade again with this file If the upgrade fails again contact customer support e If the result is a failure your file is corrupted Contact customer support 3 Both VoICE units are running and I can communicate with each of them but the statistics tab shows that all ports are disconnected Verify the following a Refresh the statistics tab and verify that the ports are enabled checkbox checked b Verify in the network tab that they have different IP address and that VPN is configured the same enabled or disabled for both c Verify in the configuration tab of the client that the address in the Server IP box matches the System IP address of the server d If VPN is enabled verify in the adva
66. rm Cold Default Config Restart Figure 3 10 System Tab SYSTEM ITEMS Item Description Version Current running version of the firmware Automatic Enables or disables automatics refresh of the and Updates of data status pages This feature may not work with Statistics some browsers pages Restart Performs restart A warm restart will reinitialize the firmware A Cold restart will power cycle the VoICE unit A default config restart will set all settings back to the factory default except LAN1 and LAN2 IP addresses and password Vitec Group Communications 3 19 VoICE IP Interface User Manual UPGRADE TAB Selecting this tab allows the system firmware to be upgraded to a newer release that may be supplied It also allows a previous version of the firmware to be reinstalled if required If a previous version of the system firmware is being installed and is reverting to a previous major release it is recommended that the system recovery CD is used See Recovery CD on page 30 Dear Dam Configuration Status Admin System Upgrade Password Log New Filename Browse Upgrade Figure 3 11 Upgrade Tab Screen UPGRADE TAB ITEMS Item Description New Filename This text box is used to specify the IMG file to upgrade the Eclipse Browse This button is used to browse your local drives to find the proper IMG file for upgrade Upgrade This button is used fo st
67. rver address automatically po C Use the following DNS server addresses Prefered DNS server Altemate DNS server Figure 2 8 TCP IP Properties 11 At this point it would be a good idea to record any of the settings that you currently have in the Internet Protocol TCP IP Settings including anything that is in the advanced configuration Vitec Group Communications VoICE IP Interface User Manual 12 Make sure that Use the following IP address is selected not Obtain an IP Address automatically Obtain an IP address automatically r Use the following IP address LIP address Figure 2 9 IP Address Selection 13 Change the IP Address to 10 0 0 2 and the subnet mask to 255 0 0 0 and leave Default gateway blank address automatically Use the following IP address IP address Subnet mask Default gateway Figure 2 10 Default Gateway 14 Make sure that all of the DNS entries are blank Ze Use the following DNS server addresses Preferred DNS server Alternate DNS server f Figure 2 11 DNS Entry 15 Click the OK button on the Internet Protocol TCP IP Settings window 16 Click the OK button on the Local Area Connection Properties window 17 Click the Close button on the Local Area Connection Status window 18 Close the Network Connections window by clicking on the X in the top right hand corner Changing the IP Address of the PC in Windows X
68. s El Ecipse 4000 Baudrate 19200 9600 d bam d so Data Bits 8 a f a fe sl fe E Panty None z None None None x Stop Bits fi a f a f a fi E Flow Control None zl None zl None zl None E Submit Ze Figure 2 26 Serial Port Configuration 7 Check that the Framing is correctly set This option controls the Framing for ethernet packets and must be correctly set to communicate with matrices i This option is irrelevant if the link does not use intercom panels ii Select ClearCom if the link is to an Eclipse or 4000 Series II Matrix iii Select MatrixPlus if the link is to a Matrix Plus 3 system Ensure that the baud rate at the Matrix Plus 3 is set to the same rate as the unit iv Select None if the port is not connected to an Eclipse 4000 or Matrix Plus 3 system The other options may be set as required to communicate with the device 8 Select 19200 for the VGC Eclipse series Eclipse Omega Eclipse Median Eclipse Pico Eclipse 208 Eclipse 32 Check that the Serial Baudrate is configured for your use i This option is irrelevant if the link does not use intercom panels ii Select 9600 for VGC 4000 series 2 with a 4000 Pico 4000 4U or 4000 9U matrix and intelligent panels iii Select 19200 for the VGC Eclipse series Eclipse Omega Eclipse Median Eclipse Pico Eclipse 208 Eclipse 32 The remaining parameters should normally be left set to the default values unless there is
69. s USB port 3 Restart the VoICE unit so it boots from the CDROM instead of the internal system 4 The CDROM system with return the unit to its factory shipment condition During this phase the LEDs on the front will flash sequentially to indicate that the recovery is in progress When recovery is complete all the front LEDs will flash together 5 When the VoICE unit restore is complete remove the external CDROM drive from the VoICE unit 6 Restart the VoICE unit 7 Configure the VoICE unit as described in this manual Vitec Group Communications VoICE IP Interface User Manual PPLICATIONS REMOTE PANELS OVER IP The unit can be used to intelligently link up to four panels to a remote matrix using Internet Protocol providing all the functionality as if locally connected without the need for a dedicated network connection Eclipse Pico ports to VoICE em connections VoICE unit Audio RS422 e 1410 Figure 4 1 Remote Panels over IP Vitec Group Communications VoICE IP Interface User Manual REMOTE MATRIX OVER IP The VoICE unit can be used to intelligently link up to four remote matrix systems using Internet Protocol providing trunk functionality of matrix systems without the need for a dedicated network connection Each VoICE unit handles up to four trunk lines en Eclipse Pico with ports to VolCE VoICE unit VoICE unit Eclipse Pico with ports to VoICE System 2 Figure 4 2 Remote
70. s approximately the third of the room reverberation time For example in a small room reverberation time is in the order of 300 ms so a tail length of 100 ms is a good choice Noise Filter Enable Enables suppression of background noise if checked Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual CONFIGURATION ITEMS Item Description Codec The choices of codec are 1 8kHz sampling rate a Speex b Speex ABR c Speex VBR d G 711 2 16kHz sampling rate a Speex a Speex ABR a Speex VBR a G 722 b Linear 3 32 KHz Sampling rate a Speex a Speex ABR a Speex VBR b Linear The G711 and G 722 codecs are low latency algorithms with only one available bitrate for each which will function optimally in a con tained LAN with little or no packet loss Speex is more latent but provides a large variety of bitrates for each of the sampling rate Also Speex provides Average Bitrate ABR and Variable Bitrate VBR which will optimize the audio quality for a given bit rate The linear codec is simply a PCM pass through with no encoding It is the optimal audio quality but uses a large amount of bandwidth Bitrate The theoretical output bitrate of the codec chosen in kilobits per seconds This does not take into consideration the number of millisec onds per IP packets as well as the IP UDP overhead CONF
71. sssssssesrrneerrrnreeenreesrerrseee 5 8 Device Configuration Dialogue ssssessseresserrneesrrreessrrrrserrrne 5 9 Codec Configuration Dialogue 5 10 Select Connect Dialogue Au 5 12 System Connecting Display 5 13 Panel Emulation Display 5 14 User IM race niss hits 5 15 SOL BEE 5 17 Volume Control EE 5 18 Dial Pad USE kei esse nn ess nn ne den 5 19 Vitec Group Communications VoICE IP Interface User Manual TABLES Mode Tab eme BCE al LAN 2 MMS 5 262 eur ae tn en a Configuration Items CODEC Characteristics cccccccceeeeeeee seen Silence Suppression TREK BCEE era Advanced Items System BE Upgrade Tab Items oooeoneeeeeeeeeeeeeennn Password Hemes ecccecrieerirerieerrerrenn Logs Tab HMS as une sas General Section Vitec Group Communications VoICE IP Interface User Manual vii viii Vitec Group Communications VoICE IP Interface User Manual Please read and follow these instructions before operating a system Vitec Group Communications VoICE IP Interface User Manual IMPORTANT SAFETY INSTRUCTIONS Please read and follow these instructions before operating a Interface system Keep these instructions for future reference 1 WARNING To reduce the risk of fire or electric shock do not expose this apparatus to rain or moisture 2 Do not use the apparatus near water 3 Clean only with a dry cloth 4 Do not block any ventilation ope
72. t steps 2 to 4 Decide which one of the will be the client Click on its Configuration then Mode tab select Client mode and enter the other s network address in the Server IP text box Click on the Submit button when done NO of There are three main tabs Configuration Status and Admin CONFIGURATION TAB The configuration tab consists of 4 subtabs for the different module Configurations 1 Network 2 VoICE 3 Data 4 Advanced Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual NETWORK TAB The Network subtab is split into 3 Mode LAN 1 and LAN 2 MODE TAB The mode tab allows the unit function to be selected as client or server Mode Client C Server Submit Cancel Figure 3 2 Configuration Mode Screen MODE TAB ITEMS Item Description Mode This is the VoICE mode In order to connect two 2 VoICE together one of them should be configured as a server and the other one as a client LAN 1 TAB The LAN 1 tab allows the IP configuration for the first network port to be set up Enable DHCP f IP Address bh D VPN IP Port VPN Protocol VPN HTTP Proxy Address VPN HTTP Proxy Port Admin Voice Data Advanced LAN 1 LAN 2 5 19216810910 Figure 3 3 Configuration LAN 1 Screen LAN 1 ITEMS Item Description Enable DHCP This opti
73. tions VoICE IP Interface User Manual e Frequency Response This range indicates the frequency response of the codec All the frequencies in this range are linearly transported end to end Frequencies outside this range are filtered out HOW TO CHOOSE A CODEC Three factors are important when you are trying to determine which CODEC is better for you bandwidth delay and audio quality The more quality you want the more bandwidth you will use High quality codecs also introduce more delay The sampling rate is also an important factor because a higher sampling rate can give you a better audio quality but it will take more bandwidth If you chose a high sampling rate with a low bandwidth the resulting audio quality will suffer Therefore to choose your codec you need first to determine how much bandwidth you want to or are allowed to use Then based on that Vitec Group Communications 3 13 VoICE IP Interface User Manual bandwidth and the number of channels you are planning to use determine which codecs are better suited for your needs VBR ABR CODEC VoICE also provides leading edge variable bit rate VBR and average bit rate ABR codecs For more technical information regarding the Speex codec please visit www speex org SILENCE SUPPRESSION Silence suppression can be enabled by selecting Fixed or Adaptive mode from the Silence suppression drop down list The table below describes the configurable values for this feature S
74. uct offered with a standard two year warranty The total warranty period will not extend beyond five years Note VGC does not offer warranty extensions on UHF wireless intercom systems or on any product with a 1 year or 90 day warranty LIABILITY THE FOREGOING WARRANTY IS VGC S SOLE AND EXCLUSIVE WARRANTY THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER REQUIRED IMPLIED WARRANTY SHALL EXPIRE AT THE END OF THE WARRANTY PERIOD THERE ARE NO OTHER WARRANTIES INCLUDING WITHOUT LIMITATION WARRANTIES FOR CONSUMABLES AND OTHER SUPPLIES OF ANY NATURE WHATSOEVER WHETHER ARISING IN CONTRACT TORT NEGLIGENCE OF ANY DEGREE STRICT LIABILITY OR OTHERWISE WITH RESPECT TO THE PRODUCTS OR ANY PART THEREOF DELIVERED HEREUNDER OR FOR ANY DAMAGES AND OR LOSSES INCLUDING LOSS OF USE REVENUE AND OR PROFITS SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR THE LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW VGC S LIABILITY TO CUSTOMER HEREUNDER SHALL NOT UNDER ANY CIRCUMSTANCES EXCEED THE COST OF REPAIRING OR REPLACING ANY PART S FOUND TO BE DEFECTIVE WITHIN THE WARRANTY PERIOD AS AFORESAID This warranty does not cover any damage to a product resulting from cause other than part defect and malfunction The VGC warranty does not cover any defect
75. ue with the installation 6 Setup SOFT VoICE Ready to Install Setup is now ready to begin installing SOFT VoICE on your computer settings C Program Files SoftVoice Start Menu folder SOFT VoICE ditional tasks Additional icons Create a desktop icon gt Figure 5 7 Installer Options Vitec Group Communications 5 5 VoICE IP Interface User Manual The final stage before installing the software is to display the options selected for review If the user wishes to change any of the options selected clicking on the Back button allows the user to step back through the options dialogue to change the options To proceed with the installation click on the Install button ff Setup SOFT VoICE of sl Installing Ce Please wait while Setup installs SOFT VoICE on your computer AAS A Extracting files C Program Files SoftVoice vssoftpanel exe Cancel Figure 5 8 SOFT VoICE Installation SOFT VoICE will be installed on the PC and configured as required When the software installation and configuration is complete the final screen is displayed with the option to launch SOFT VoICE when the installer exits Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communications VoICE IP Interface User Manual Setup SOFT VoICE loj x Completing the SOFT VoICE Setup Wizard Setup has finished installing SOFT VoICE on your computer The application may be laun
76. ver supported AES 128 bit encryption supported QoS Support ToS DSCP Jitter buffer size e 10 1000ms Echo Tail reduction e 256ms Noise Filtering Silence Suppression Vitec Group Communications VoICE IP Interface User Manual Return Material Authorization RMA numbers are required for all returns Both warranty and non warranty repairs are available Vitec Group Communications Warranty LIMITED WARRANTY Vitec Group Communications VGC warrants that at the time of purchase the equipment supplied complies with any specification in the order confirmation when used under normal conditions and is free from defects in workmanship and materials during the warranty period During the warranty period VGC or any service company authorized by VGC will in a commercially reasonable time remedy defects in materials design and workmanship free of charge by repairing or should VGC in its discretion deem it necessary replacing the product in accordance with this limited warranty In no event will VGC be responsible for incidental consequential or special loss or damage however caused WARRANTY PERIOD The product may consist of several parts each covered by a different warranty period The warranty periods are e Cables accessories components and consumable items have a limited warranty of 90 days e Headsets handsets microphones and spare parts have a limited warranty of one year e UHF wireless IFB products
77. y e C C1 C2 C3 C4 Vitec Group Communications VoICE IP Interface User Manual Client IP Address S A A Subnet Mask k Default Gateway DNS server RS a B Client IP Address e Subnet Mask e be Default Gateway DNS server RW a WE Vitec Group Communications 2 3 VoICE IP Interface User Manual Client IP Address E E1 E2 E3 E4 Subnet Mask F F1 F2 F3 F4 Default Gateway 8 8 G G1 G2 G3 G4 DNS server 2 7 H H1 H2 H3 H4 Client IP Address S E E1 E2 E3 E4 Subnet Mask e F F1 F2 F3 F4 Default Gateway S p G G1 G2 G3 G4 Note DNS server e Z Factory default address H H1 H2 H3 H4 is 172 16 86 100 Factory set default server address is TA RORO On delivery the network address of the unit may be the default IP Factory set default address of 172 16 86 100 or it may have been factory set to Client address is 172 16 86 101 for a server and 172 16 86 102 for a client 172 16 86 102 4 Vitec Group Communications VoICE IP Interface User Manual Vitec Group Communicati

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