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bizhub C650 - ALL ACTIVE SOLUTIONS March 2010

1. is displayed Click Download button 10 File Download screen is displayed Click Save 11 Name the file and click Save 12 Click Close button on Download complete screen 13 Click x in upper right corner of Preparation for download has been completed screen Note If clicking the Back button in the screen this problem does not occur 14 Perform the Download to PC operation according to the above procedure and click x button in Step 13 Note If repeating this operation around 35 times this problem occurs Supplemental Information In Store Address operation click x in upper right corner of Address Book registration is complete screen If repeating this operation around 35 times you cannot open the Box SOLUTION As atemporary countermeasure when this problem occurs please turn OFF ON the MFP main power The problem will be resolved However if repeating the above procedure this problem will reoccur Specialfirmware that corrects this problem is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to the attached Release Notes prior to downloading and installing the firmware To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html
2. SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0900450EN Solution Usage Description White dots on copies Solution CAUSE The black image unit has failed SOLUTION Replace the black image unit Item A06003F SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 55 bizhub C650 Miscellaneous Solution ID TAUS0700453EN Solution Usage 825 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems and and information concerning damaged or missing NVRAM BRU Solution bizhub C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case
3. 5 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801881EN Solution Usage 1 Description What can cause the machine to erroneously display a R29 error Solution The erroneous display of a R29 error by the machine has been addressed with version J8 firmware Please install version J8 firmware or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0801912EN Solution Usage 1 Description DF 611 may incorrectly detect a B5R original as8 5 or A6 Solution CAUSE DF 611 original paper width was adjusted by using the DF 601 adjusting procedure DF 601 The width adjustment is required upon the installation Maximum Sliding the guides to their maximum width Minimum Sliding the guides to their minimum width Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 296 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Adjust original paper width by using the correct procedure DF 611 The width adjustment is not required upon the installation It is already adjustedin production Maximum Sliding the guides to A3 width po
4. Solution CAUSE Incorrect setting SOLUTION Change Delete temporary folders on exit to No Perform the folowing steps Server 2008 1 Login as Administrator or someone with Admin privileges 2 Open Control Panel amp gt Administrative Tools amp gt Terminal Services amp gt Terminal Services Configuration 3 Under Edit Settings change Delete temporary folders on exit to No Server 2008 R2 1 Login as Administrator or someone with Admin privileges 2 Start amp gt Control Panel amp gt Administrative Tools amp gt Remote Desktop Services amp gt Remote Desktop Session Host Configuration 3 Under Edit Settings change Delete temporary folders on exit to No SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0903051EN Solution Usage 1 Description Delay in duplex printing through the IC 409 Fierycontroller Solution CAUSE Incorrectprinter setting on the C451 C550 C650 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 219 bizhub C650 Software Driver related SOLUTION To eliminate the delay and increase the duplex print speed when printing through the IC 409 Fierycontroller perform the following printer settings change 1 On the MFP operation panel press the Utility button 2 On the LCD select User Settings amp gt Printer Settings amp gt go to page 2 2 Binding Direction Adjustment 3 Set this t
5. Solution ID TAUS0801228EN Solution Usage 5 Description DF 610 DF 611 constant Original left on glass message that will not clear Solution PROBABLE CAUSES 1 Empty sensor PS14 actuator Lever is not flagging the photosensor Photo Interrupter properly Check mechanical operation of the actuator p n 9J07 3201 01 and check the sensor p n 9335 1300 61 in the I O mode To check the Empty sensor in the Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 264 bizhub C650 Warm up wrong display incorrect operation lock up I O mode perform the following a Enter the TECH REP MODE b Select ADF Check c Select I O Check d Empty will read 0 with paper present and read 1 with paper not present 2 A failed NVRAM Contact the SSD Hotline to obtain authorization toreceive a new NVRAM Pleasesee the attached NVRAM Bulletin 5783 regarding the ordering process To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Before replacing the NVRAM thoroughly troubleshoot the problem The NVRAM should be replaced only as the last resort Many times replacing it DOES NOT solve the issue a
6. Solution ID TAUS1000064EN Solution Usage Description OpenAPI settings fail Unable to manage the Device via PageScope Authentication Manager see the attached document for the exact message screens shown under Authentication Manager Solution PROBABLE CAUSES 1 OpenAPI was not enabled on the engine Check your OpenAPI settings are enabled and try to manage the device via Authentication Manager 2 DNS TCP IP information is incorrect on the engine or not enabled Perform an Initialization Data Clear to the machine then reboot the MFP Reenter the machine TCP IP address and the DNS information Reconnect to the engine using PageScope Authentication Manager 3 The engine Hard Disk is notinstalled and enabled Make sure that the engine Hard Disk is installed and enabled Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS1000092EN Solution Usage Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 240 bizhub C650 Software Driver related Description Slow printing with the standard Emperon controller Solution CAUSE Incorrect Network Setting SOLUTION 1 Check that the printer driver is set to Start printing immediately 2 Enter the Administrator Mode 3 Select Netwo
7. Touch Fax Settings on the touchscreen Touch TX RX Setting on the touchscreen Go to Page 2 Touch Tray Selection for RX print on the touchscreen Select and highlight the desired fax paper tray located on the right side of the screen Under Job Setting Select Prev or Next to selct the Tray you wish Touch OK on the touchscreen Press Close 10 Press Close 11 Press Close SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0802819EN Solution Usage Description How to set up WebDav from Microsoft Windows 2000 Server Solution Please perform the procedures mentioned in the attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802879EN Solution Usage Description How toaccess Trouble Isolation Solution To access Trouble Isolation 1 Go into Service Mode 2 System 1 3 Trouble Isolation SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 163 bizhub C650 Miscellaneous Solution ID TAUS0807972EN Solution Usage Description How to display t
8. 10 Press the RESET key SPECIAL NOTE Solution contribution by Ted Young Production Print SSD OONONAARWN Solution ID TAUS0900310EN Solution Usage 1 Description How to retrieve the Token Certificate number Solution As long as the i Option is still installed it can be retrieved from the License Management Server LMS by any service technician Access the LMS from the Service sectionon www mykonicaminolta com select Deactivate License Code enter the serial number of the MFP and select Retrieve As long as the i Option is still installed on the machine it will list the installed option s along with the tokenused to activate it This is the token for that particular machine serial number SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0900332EN Solution Usage 1 Description Ozone Duct Seal coming off from the duct at the edge where circledbelow Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 124 bizhub C650 Miscellaneous Solution CAUSE Modificationmay benecessary SOLUTION In order totemporarily correct the problem in production the edge of the ozone duct seal is fixed with the white tape as shown in the photo This applies to serial numbers beginning with A00H010003005 bizhub C650 A00J010011325 bizhub C550 A00K010013629 bizhub C451 CAUTION Please do not attempt to remove the tape because the seal may possiblyget caught under the I
9. 4 EEPROM replacement is a standard parts order using the following part numbers bizhub C451 C550 C650 AOOJ HOOC 00 bizhub C203 C253 C353 A02E H002 01 SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD and Chuck Tripp Production Print SSD Solution ID TAUS0900736EN Solution Usage 7 Description How to load a 32 bit driver on a 64 bit operating system Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 71 bizhub C650 Miscellaneous Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then click on the Additional Drivers button 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now have the 32 bitand 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Ta
10. 5 Set Binary Division to ON 6 Enter the maximum E mail size allowed by the server under Divided Mail Size SPECIAL NOTE Solution provided by Miguel Godinez KMBS Miami Solution ID TAUS0703668EN Solution Usage 1 Description Gradation Adjustment button is missing in the Admin Mode Solution CAUSE The Bias Voltage Choice softswitch is ON selected SOLUTION Turn Bias Voltage Choice OFF 1 Enter Service Mode 2 Select Image Process Adjustment 3 Select Dev Bias choice Select OFF SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703696EN Solution Usage 1 Description When using the MFP in an environment where there are more than 75 clients printing or scanning a job using TCP IP may not be possible List of issues Failure to send printing data Failure to transfer scanned data to another PC Screen of PageScope Web Connection is not displayed FailureofPING some PCsmayrespond to aPING but somemay fail If powering OFF ON the main power connection to the MFP will be successfultemporarily However the problem returnsover time Solution CAUSE The MAC address information is memorized to the ARP table temporarily during TCP communication If many clients access the MFP excessive information is memorized and the memory of the APR table may run out In this case a new entry cannot be made and TCP IP communication cannot be performed A firmware upgrade is required
11. 6 Exit the settings and power cycle the machine SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0802322EN Solution Usage Description Can the first sheet be fed from the Post Inserter PI 503 when tri fold printing Solution You cannot select the Post Inserter PI 503 to feed a sheet to be tri folded before the paper is feed from a tray to be printed This is due to the specification of the machine SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802400EN Solution Usage Description How many fonts can be downloaded and stored Solution The machine can store 1000 or fewer fonts downloaded fonts and resident fonts The machine has 217resident fonts thus only782fontscan be downloaded It is strongly recommended though thatall 782 fontsare NOT downloaded SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802452EN Solution Usage Description The Account Tracking list indicates LARGE SIZE below the TOTAL count what size is being tracked Solution The LARGE SIZE indication on the Account Tracking reportis for tracking jobs that use 11x17 paper SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 161 bizhub C650 Miscellaneous Solution ID TAUS0802515EN Solution Usage Description Recommended OHP paper transpar
12. Additionally this issue does not occur with Firefox SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0802548EN Solution Usage 4 Description When printing with Account Track User Authenticationenabled the print job does not print out Solution CAUSE Incorrect printer driver settings SOLUTION To perform print pass through with Account Track User Authentication enabled in the printer driver Properties select the Configure tab and under Device Option select Account Track If this setting is set to Enable you have to input Department Name and Password even if the Print without authentication is set to Allow If the Department Name and Password are blank the print job will canceled If this setting is set to Disable thejob can be printed If the setting is grayed out and cannot be changed you mustuncheck the AUTO setting in the Acquire Settings option to allow changes to be made SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808581EN Solution Usage 4 Description Certain MFP settings may affect PageScope applications from communicating with Konica Minolta devices Solution For newer model Konica Minolta MFPs the following MFP settings may affect communication with several PageScope applications Note Depending on the MFP model and the PageScope application these settings may differ This setting will affect most PageScope applications A
13. Description Configuring and licensing i Option for supported MFPs Solution i Option provides enhanced features for MFPs which support i Option MFPs which currently support i Option are bizhub C451 C550 C650 bizhub C203 C253 C353 There are two separate i Option features available One or both may be registered on the same MFP LK 101 Provides access to the Web Browser amp amp Image Panel LK 102 Adds Enhanced PDF Encryption capabilities Firmware version 88 or higher for the bizhub C451 C550 C650 or bizhub C203 C253 C353 will support i Option However to enable i Option features i Optionmust be purchased licensed and the MFP configured correctly Extra 512MB RAM must be installed on the MFP UK 201 Upgrade Kit Please see the attached documents for information on configuring and licensing supported MFPs for i Option functionality and the correctltem Codes or Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 88 bizhub C650 Miscellaneous consult MyKonicaMinolta com for the up to date Item codes To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD and lan Lynch Production Print SSD Solution ID TAUS0801234EN Solution Usage 3 Description Print Head Unit part number Solution Print Head Unit p n A00J R741 00 S
14. Description How to use the Prefix Suffix setting in PageScope Web Connection PSWC when logged in as an administrator Solution Prefixes and suffixes for E mail destinations can be registered through this setting Then when a scan to E mail is performed the registered prefixes and suffixes will be availablefor use Please refer to the attacheddocumentation for additional details In the file the prefix example is test the suffix example is test local Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark Kemp ESS Solution ID TAUS0902290EN Solution Usage Description How to create a custom watermark Solution To create a custom watermark perform the following 1 Press Applications on the touchscreen 2 Press Overlay and then Register Overlay 3 Name the image on the touchscreen 4 Copy the image 5 Upon completion perform the same steps to access Overlay and select Created Image to use the custom watermark SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0902308EN Solution Usage Description MK 706 PCI Expansion Board part number Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 176 bizhub C650 Miscellaneous MK 706 PCI Expansion board p n 4038 0124
15. Description Which interface kit is required to support the connection of the IC 409 Fiery Solution To support printing through the IC 409 Fiery controller X8e TY 50 45C KM please order the VI 504 Item A091WW0O0 See attached Installation Manual for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800338EN Solution Usage 2 Description What port and protocol is used for the driver auto configuration feature Solution The port number used for the driver auto configuration option is Port 161 and the protocol is SNMP SPECIAL NOTE Solution contribution by Mark D Attilio and lan Lynch Production Print SSD Solution ID TAUS0800403EN Solution Usage 2 Description How to print SAP R 3barcodes Solution In order to print SAP barcodes you need to have the barcode fonts installed on the MFP This means that you need to purchase SAP compatible barcode fonts and install them onto the HDD of the controller Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP This device has been tested and it complete compatible with SAP barcodes This device is so sophisticated that you need not configure it with an TCP IP address it will assume the TCP IP address of the MFP and intercept the font call for the barcode and replace th
16. Displaying the version information Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0701719EN Solution Usage 0 Description The bizhub PRO C6500 will not print full color off the glass Solution CAUSE Firmware upgrade failed SOLUTION To correct 1 Flash copier with current firmware 2 TurnOFF Sub Switch and Main Switch 3 Unplug power cable from the wall and wait for 3 minutes before plugging it back in and turning the bizhub PRO C6500 back on Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702184EN Solution Usage 0 Description The USB cable for the Biometric Authentication Unit option does not fit into the connector on the copier The USB port on the machine has a square connector but the AU 101 connector uses a standard rectangular USB port Solution CAUSE Incorrect configuration The AU 101 Item A09MWY0 requires the WT 502 Work Table and EK 602 USB Host Board Local I F Kit SOLUTION Install the WT 502 Item AO7EWWO and EK 602 Item A090WWO Refer to the attached pages from the bizhub C550 Specification amp amp Installation Guidefor more detail Note To view a PD
17. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub C650 ALL ACTIVE SOLUTIONS March 2010 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF TH
18. Press the Utility Counter button Select User Settings Select Scan Fax Settings Select Default Scan Fax Settings and set it to Factory Default Press OK x2 Press Close x2 SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD NOOR WP Solution ID TAUS0800273EN Solution Usage 1 Description FS 519 is not recognized Solution CAUSE Failed FNCB SOLUTION Verify that 24V DC 5V DCand 3 3V DCare present on CN19 CN20 and CN35 Ifnot all present replace the FNCB p n AODAHO00101 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0800307EN Solution Usage 1 Description C FC81 CFC81 code Solution PROBABLE CAUSES 1 The expansion memory on the MFP Control Board has failed Replaced the expansion memory card p n V865 3000 12 Note The expansion memory card is the same for the models listed 2 The built in memory on the MFP Control Board has failed Replace the PWB MFP assembly p n A00J H020 07 forbizhub C451 C550 and p n A00J H020 07 forbizhub C650 To check the memory prior to replacing parts 1 Enter Service Mode 2 Select State Confirmation 3 Select Memory HDD Adj 4 Touch Compress Decompression Check and press the Start key Note The memory test willindicate NG SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800319EN Solution Usage 1 Description C E004 CE004 code intermittentl
19. SG Singapore Reproduction Procedure 1 Set FAX target to the above area 2 Change Number of RX Call Rings Administrator settings amp gt FAX settings amp gt Line Parameter settings from 2 to 8 3 Send a Fax job to this MFP Result The number of rings is not changedeven ifyou change the setting Solution CAUSE The Receive Signal Detection Mode Service mode amp gt FAX amp gt Network amp gt Network Settings changes the time when the FAX target country code is set to one of the listed areas SOLUTION Please change the Receive Signal Detection Time in Service mode Refer to attached procedure to change the configuration To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0901909EN Solution Usage 1 Description Fax from desktop does not work with the Fiery controller PC fax jobs are printed and not transmitted Solution CAUSE Incorrect IP address used in the fax driver SOLUTION Toenable PC faxing when the optional IC 409 Fiery controller is installed the fax driver must use the TCP IP address of the standard Emperon controller not the IP address of the IC 409 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0902929EN Solution Usage 1 Description Why can t the machineimpor
20. SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902450EN Solution Usage 11 Description Microsoft Windows 7 printer drivers included with the OS Solution Please refer to attached document for a list of drivers included with the Microsoft Windows 7 operating system To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0702838EN Solution Usage 10 Description How to create a device printer on an AS 400 system using SCS over LAN Solution To Create a Device Description on AS 400 to print to KMBS printers perform the following Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 65 bizhub C650 Miscellaneous 1 From the Main Menu under Selection or Command type CRTDEVPRT amp lt enter amp gt 2 Change the following to set up the printer those settings not changed keep at default a Device Description name the printer i e KMPrinter b Device Class LAN c Device Type 3812 d Device Model 1 e LAN Attach IP f Port number 9100 g Font Identifier 011 h Form Feed Autocut i Manufacturer HP5si j Paper Source both letter k Address TCP IP address of the NIC User Define Option IBMSHRCNN m System Driver hit F4 IBMS
21. SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900030EN Solution Usage 0 Description Unable to print PING or browse the NIC Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n A00J H001 06 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900625EN Solution Usage 0 Description Why when trying to print a 4 page pre paginated booklet from Publisher 2007 asking for 4 sets does the job show in the job queue as one 16 page job Solution When trying to print a 4 page pre paginated booklet from Publisher 2007 asking for 4 sets the job may show in the job queue as one 16 page job due to it s interaction with the driver To allow the correct output please install the version 6 3 1 PS driver for the standard controller on the workstation Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0900936EN Solution Usage 0 Description The fax header name and number are not being transmitted on the receiving end Solution CAUSE Incorrect settings SOLUTION Set each mode Copy and Scan Fax to factory default and reboot the MFP When the MFP comes to Ready input the correc
22. Solution contribution by Paul Santangelo ESS and Cesar Jimenez Production Print SSD Solution ID TAUS1000295EN Solution Usage Description Which MFPs managed by PageScope Authentication Manager PSES 1 3 x support Scan to Me and or Scan to Home Solution PSES Authentication Manager Version 1 3 x supports Scan to Home and Scan to HOme as shown in the following table Supported Not Supported Scan to Home C220 C280 C360 C452 C552 C652 361 421 501 C203 C253 C353 C451 C550 C650 Scan to Me C220 C280 C360 C452 C552 C652 361 421 501 C203 C253 C353 C451 C550 C650 SPECIAL NOTE Solution contribution by Mark Kemp ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 242 bizhub C650 Software Driver related Solution ID TAUS1000340EN Solution Usage Description Correctly position paper in bypass tray indication when printing custom paper or envelopes Solution CAUSE Incorrect Paper Type setting in the PCL or PostScript driver SOLUTION To change Paper Type 1 Access Printers and Faxes viaStart 2 Right click on the printer driver iconand select Printing Preferences and then Basic tab 3 Set the Original Size accordingly and set the Paper Tray to Bypass Tray 4 Click on Paper Settings for Each Tray 5 Select Paper Type scroll to Envelope andclick OKthen Exit Note If the desired size is not shown select Custom Size for st
23. Solution contribution by Roland Koennecke Digitec Office Solutions Solution ID TAUS0800256EN Solution Usage 2 Description FK 502 the fax forwarding is not present in the administrator s mode Solution CAUSE The machine logic is confused SOLUTION Please initialize the fax option 1 Enter the Service Mode 2 Select the Fax button 3 Select the Initialize button Initialize all the fax setting data and the journal 4 Back out of Service Mode and power the machine main power OFF ON SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800267EN Solution Usage 2 Description FS 608 Booklet mode is automatically turning on when folding is selected Solution CAUSE Incorrect settings SOLUTION To disable booklet mode from automatically turning on when folding is selected perform the following procedure 1 Select Utility 2 Select User Settings 3 Select Copier Settings 4 Select Auto Booklet Mode On When Fold amp amp Staple 5 Select OFF 6 Exit User Settings SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0800318EN Solution Usage 2 Description FS 608 not recognized by the main body Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n AOOJ H001 06 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800391EN Solution Usage 2 Description MEMORY OVERFLOW is indica
24. To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702651EN Solution Usage 10 Description C1127 C 1127 error code Solution CAUSE The after punch shift home sensor PS303 is not turned ON after a lapse of a given time after the punch shift motor M302 is turned ON SOLUTION Replace the Punch drive board PDB p n A04F H010 01 and theFinisher Control Board p n AO7R H090 12 Note If the error reoccurs perform a System Error Clear Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C650 Controller no or slow print scan failure garbled data lockup 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press System Error Clear and press the Start key 5 Power the machine OFF ON using the main power switch CAUTION When attempting to flashfirmware if the error code is not cleared the machine willget stuckat the PRCB and the flash will be unsuccessful SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUSO900085EN Solution Usage 10 Description Unable to scan to E mail using a Microsoft Exchange Server 2007 Solution CAUSE The Microsoft Exchange Server is not set up correctly SOLUTION Please us
25. With this version it is possible select the time window with the function parameter setting as follows Function parameter 0e004b Bit 1 0 450ms Default 1 75ms When receiving a non ECM Fax error lines may occur if noise is on the line Therefore Konica Minolta has modified the time of non ECM Function parameter 0x0e000e Bit 7 0 Normal default 1 Strict ECM Normal Check time 0 5s Strict Check time 0 8s Non ECM Normal Check time 0 8s Strict Check time 1 1s Note Theparameter does not work when using 2400bps SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0801737EN Solution Usage 2 Description FK 502 multi line Fax Forwarding fax troubleshooting Solution Please see the attached document pertaining to FK 502 multi line Fax Forwarding fax troubleshooting To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0801842EN Solution Usage 2 Description How to print aTX report confirmation page after every fax sent Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 95 bizhub C650 Miscellaneous Solution To print a TX report confirmation page after every fax sent Di152 152f and Di183 183f 1 Press Uti
26. can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800210EN Solution Usage 4 Description WhichUSB drives are approved for scan to USB Solution Following are the USB drives tested and approved for the scan to USB function Model Maker Result RUF C64M U2 64MB BUFFALO Passed RUF2 E128 B 128MB Passed RUF2 S1G C4 BK 1GB Passed MF UU2512WH 512MB ELECOM Passed MF AU201GGT 1GB Failed GH UFD2GTB 2GB GREEN HOUSE Passed TB M2 1GG 1GB I O DATA Passed TB B2G 2GB Failed TG256 NRX044 256MB Passed SDCZ6 1024 J65 1GB SanDisk Passed USM512JX 512MB SONY Passed USM1GJ 1GB Passed Note Only USBsticksformattedwith FAT32 are supported as product specification The above list was verified withFAT32 USB memory sticks CAUTION If the USB drive has the U3 security option remove this feature from the USB before trying to scan because this feature disables the scanning of files stored on the USB stick SPECIAL NOTE Solution contribution by Mahen Shukla and Craig Blyther ESS SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 82 bizhub C650 Miscellaneous Solution ID TAUS0800968EN Solution Usage 4 Description How to backup the original NVRAM data counters to the new NVRAM Solution Presentlythere is no way to backup any of
27. then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hourglass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01 firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode CAUTION All programmed addresses will be cleared Please backup the address data using PageScope Web Connection to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 bizhub PRO C500 The NVRAM for the bizhub PRO C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely
28. 2 PWB MFP not working properly Reseat the connectors on the PWB MFP also reseating the Memory Modules and NVRAM Check for any bent pins and verify that all the connectors are seated properly Replace the NVRAM and PWB MFP p n A00J H020 07 for bizhub C451 C550 p n AOOJ H021 00 for bizhub C650 and p n AOPO H020 03 for bizhub C452 C552 p n AOPO H021 03 for bizhub C652 as a set if necessary 3 NVRAM not working properly Perform a NVRAM Reset procedure and reset the NVRAM Install current Base firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached documentation showing Memory and NVRAM locations To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS1000080EN Solution Usage Description C5356 at power up Solution CAUSE FMS cooling fanmotor failure to turn ICP4 on the PWB MC PRCB may be OPEN SOLUTION Replace FM3 p n 9313 1000 72 and if the code returns replace PRCB p n A00J H001 06 You may have to also replace the DCPS p n A00J M404 05 SPECIAL NOTE Solution contribution by Mike McCarthy Production
29. Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 232 bizhub C650 Software Driver related Solution ID TAUS0900143EN Solution Usage Description Print jobs from Word 97 never print There is no problem printing from other applications Solution CAUSE Driver incompatibility with background printing SOLUTION Disable Word s background printing function by performing the following 1 In MS Word go to the Tools menu 2 Select Options 3 Click on the Print tab 4 Clear un check the check box for Background Printing 5 Click OK SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0900228EN Solution Usage Description WhyatIFfile scanned with Color or Gray Scale cannot be opened with Wang Kodak Microsoft Imaging for Windows Solution The compression method used is JPEG JFIF Wang Kodak Microsoft Imaging for Windows does not support it However 1 bit Black and white TIFF images can be open with the application compression method is G4 Notes 1 An excellent graphic viewer is IrfanView IrfanView is a very fast small compact and innovativefreeware fo
30. Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Replace the PH unit p n A00J R741 00 SPECIAL NOTE Solution contribution by KMBT Japan and Cesar Jimenez Production Print SSD Solution ID TAUS0703724EN Solution Usage 2 Description Patterns that look like barcodes are on all output whether copying or printing Solution CAUSE Failure of PWB MFP MFPB SOLUTION Replace the PWB MFP p n A00J H020 07 for bizhub C451 C550 andp n A00J H021 00 for bizhub C650 Note Please see attached copy quality sample To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution provided by Michael Duale KMBS Denver andJohn Miller Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 41 bizhub C650 Image blank or solid color Solution ID TAUS0800430EN Solution Usage 2 Description Intermittent streaks from front to rear and faded colors A sample image has been attached to this document Solution CAUSE The black toner filter or the ozone filter may be clogged SOLUTION Remove and clean the ozone filter p n A00J R731 00 and the black toner filter located on the right side of the MFP The black toner filteris the filter that ships with the black toner cartridge SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0703660EN Solution
31. Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 39 bizhub C650 Image blank or solid color Solution ID TAUS0703835EN Solution Usage 69 Description P 14at power up possibly with incorrect color registration P 21 and orP 22 may also be indicated Solution PROBABLE CAUSES 1 Low level of firmware Update firmware level to most current level available A printer file only firmware for use after installation of G00 R5 called GC1 22 corrects false P 14 codes see attached documentation The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note If the problem is not corrected replace the Imaging Unit IU CYAN p n AO600JF MAGENTA p n AO600DF YELLOW p n A06007F BLACK p n A06003F 2 Failed print head relay board Note Code may occur after stabilization runs Performing the color alignment adjustment does not correct the problem Replace the print head relay board p n AOOJ H003 00 The print head relay board is also referred to as REYB PH or PWB J Besure to check Imaging Unit s and replace if necessary Target the Black Imaging Unit which is the most common cause of the P 14 code 3 The Color Alignment Adjustment was not performed during setup Note Code may be indicated after a new setup Perform the Color Alignment Adju
32. Download MSDS Drivers Firmware and more To troubleshoot the NVRAM error and perform the NVRAM recovery procedure please refer to attached documentation To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 308 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0901243EN Solution Usage 0 Description How to enter an Initialization Code at the MFP to correct a License Management error Solution Before an Initialization Code can be provided by SSD support it is necessary to follow the procedures outlined in the following solutions TAUS0800843EN06 and TAUS0802041EN02 After the Initialization Code has been provided by SSD Support enter the Initialization Code at the MFP using the instructions below and in the attached document Perform Initialization Procedure at MFP pdf Enter the Service Mode Utility Details Stop 0 0 Stop 0 1 Enter the Billing mode Stop 9 Select License Management Select the Initialize button Enter the Initialization Code Press the Apply button Exit Billing Mode and Service Mode Cycle the power off and on ONDOORWND Note To view a PDF Adobe Reader must b
33. FlashMFP with most current firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 7 If the problem persists swap the NVRAM Note The online NVRAM BRU Replacement RA Claim form is referenced in attached Bulletin Number 5783 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Before replacing the NVRAM thoroughly troubleshoot the problem The NVRAM should be replaced only as the last resort Many times replacing it DOES NOT solve the issue and when it does only a setting in the NVRAM may have caused the problem The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program and completely fill in the NVRAM BRU Replacement RA Claim form Solutio
34. Import the address book and device settings SPECIAL NOTE Solution contribution by Gregg Gallant and Mark D Attilio Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0802260EN Solution Usage 7 Description If Public user access is allowed and job is printed it will output correctly per set restrictions If a file is sent with User authentication information entered it does not print data light will flash and no job is output There is no completed or failed job listed in the printer job history Solution CAUSE ID amp amp Print is enabled without an AU 101 in use This can be verified by the options of Begin Printing and Print amp amp Login on the login screen which allow ID amp amp Print without the AU 101 This is normal if they are wanting to manually release the print jobs at the machine and do not want the AU 101 SOLUTION If they do not want to log in at the machine disable ID amp amp Print under Utility amp gt Administrator settings amp gt User Authentication Account track amp gt User Authentication Settings amp gt Administrator Settings amp gt ID amp amp Print Settings SPECIAL NOTE Solution contribution by Chuck Tripp and Jim Behrends Production Print SSD as well as Greg Moates Royal Office Equipment Co Montgomery AL Solution ID TAUS0656943EN Solution Usage 6 Description Error R38 when receiving faxes Faxes are going into Memory RX Solution CAUSE Possible Noise and or cro
35. Inc March 2010 30 bizhub C650 Controller no or slow print scan failure garbled data lockup SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD and Clinton Marquardt ESS Solution ID TAUS0901945EN Solution Usage Description When scanning a document with multiple pages the user receives one E mail with numerous attachments one for each page of the scan job Solution CAUSE CorruptedMFP System Data and possibly Hard Disk failure SOLUTION Back up all the one touches and network information thenperform a Data Clear To Perform a System Data Clear Enter the Service Mode Utility Details stop 0 0 stop 0 1 Select System 1 Select Initialization Select Data Clear Now go back into Service Mode and reenable the Hard Disk If the problem persists format the Hard Disk Logical Format thenPhysical Format Notes a Please see Hard Disk Drive HDD location document for Hard Disk information andalso t he attached file for an example of the problem b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html c You can click on the blue highlighted links within the Hard Disk Drive HDD location documentto view additional details SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902044EN Solution Usage Description HDD format corrupti
36. Perform a manual trouble reset by performing the following procedure 1 Power OFF the machine with the main power switch 2 Power the machine ON with the main power switch while holding the UTILITY key 3 Upon seeing Konica Minolta on the touchscreen release the UTILITY key Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 312 bizhub C650 Warm up wrong display incorrect operation lock up 4 When TROUBLE RESET appears press the icon and then power the machine OFF ON with the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800531EN Solution Usage Description The Near empty LEDs never indicate The machine will indicate when paper trays are empty Solution CAUSE Incorrect setting in the Service mode for the Machine State LED setting SOLUTION To program the Machine State LED setting 1 Enter Service mode 2 Select Service 1 3 Select Machine State LED setting Make sure that everything is set for Type 1 4 Touch End and exit the Service mode SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800588EN Solution Usage Description C 2253 C2253 at power up Solution CAUSE Thecolor PC motor has failed SOLUTION Replace the color PC motor M2 p n AO2E M103 00 for bizhub C203 C253 C353 or M16 p n 9314 2300 21 for bizhub C451 C550 C650 If the problem persists replace Printer Contro
37. Restrict Access to Job Settings Change the From Address to Allow When Scanning Selectthe E mail one touch button Select Communication Setting Select E mail Setting Highlight From Select Direct Input Change the E mail information Select OK SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808361EN Solution Usage 0 Description The fax will not receive when connected to a PBX phone system Solution CAUSE The phone line rings once with one tone and subsequent rings have a different tone SOLUTION To changethe fax network setting perform the following procedure 1 Enter Service mode 2 Select Fax 3 Select Network 4 Select the Network 1 tab and set Receive Signal detection Mode to Time 5 Press OK 6 Press Exit SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 21 bizhub C650 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0808452EN Solution Usage 0 Description FK 502 when receiving a fax it is printed two times Solution CAUSE Corrupt fax memory SOLUTION Perform the following fax initialization procedure 1 Enter Tech Rep mode 2 Select FAX 3 Select INITIALIZATION 4 Press Fax Function Parameter and Communication Journal Data and press the YES twice 5 Power machine OFF ON using the main power switch
38. SOLUTION Please install firmware version GOO 6M or greater Refer to the attached Release Notes for additional detail To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703728EN Solution Usage 1 Description There is a spelling error in Service Mode In Tech Rep Mode amp gt Stop 9 amp gt Billing Settings amp gt Management Function Choice amp gt Authentication Device 2 when Authentication Device is set to BIO scanning timeout shouldindicate Scanning Time out but insteadindicates Sacanning Time out Please refer to the attached file Solution CAUSE Firmware update required Note This applies to all existing firmware versions Although the word ismisspelled the function can still be operated correctly SOLUTION Thishas beenfixed with i Option 2 firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2010 Konica Min
39. SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0801352EN Solution Usage Description Can the fax can be set to send at different times Solution The fax unit can be programmed to transmit at a specified time To send a fax at a specified time perform the following 1 Press Fax Scan key and make the Fax Scan screen display 2 Load the original to be faxed 3 Touch Communication Settings 4 Touch Communication Settings 5 Touch Timer TX 6 Enter the transmission start time using the keypad Note The transmission start time should be in the 24 hour clock format 7 Touch OK twice and then touch Close Timer TX is set and the machine returns to the Fax Scan screen 8 Specify other settings if required 9 Specify the destination 10 Press Start key SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801368EN Solution Usage Description Is it possible to perform TWAIN scanning while in vendor mode Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 155 bizhub C650 Miscellaneous The following models firmware willallowTWAIN and vendor 2 support bizhub C353 A02E0Y0 FO00 GWE R5 EXE bizhub C253 AO2E0Y0 F000 GXE R5 EXE bizhub C203 A02E0Y0 F000 GYE R5 EXE bizhub C650 A00HOY0 F000 GWK 88 EXE bizhub C550 A00JOY0 F000 GWK 88 EXE bizhub C451 A00K0Y0 F000 GWK 88 EXE SPECIAL NOTE Solution co
40. Solution CAUSE Incorrect settings SOLUTION To correct 1 In the Tech Rep mode set the Marketing area for the fax to U S and then Initialize the fax 2 Input the fax header data in the Administrator mode SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0700252EN Solution Usage 4 Description How to default a Macintosh driver to black amp amp white Solution The drivercannot bedefaulted to black amp amp white on a Macintosh This is a limitation of the operating system Howevera PRESET can be made in the driver for black amp amp white printing by performing the following 1 Select FilePrint andfrom the PRINT box select the drop down from the second box under the presets box 2 Select QUALITY 3 Select the drop down for SELECT COLOR 4 Select GRAYSCALE or the desired functionalityto besaved as a preset like duplex finishing options etc 5 Select PRESETS then SAVE AS 6 Name the file example Black amp amp White 7 Select OK Select this saved PRESET of Black amp amp White wheneverblack amp amp white printing is required SPECIAL NOTE Solution contribution by Ed Bellone Chuck Tripp Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 78 bizhub C650 Miscellaneous Solution ID TAUS0701053EN Solution Usage 4 Description The ES 1000 color calibration tool is not recognized for Spot on
41. Solution ID TAUS0701329EN Solution Usage 18 Description No Konica Minolta logo at power up Planets only Configuration Page header is printing as Generic andp rinter driverfails when trying to acquire the device information Solution CAUSE Incorrect settings SOLUTION To change the Configuration Page header to Konica Minolta bizhub please perform the following 1 Access the Service Mode 2 Select System 2 3 Select Software Switch Setting 4 Enter Switch No 10 5 Bin Assignment 00000000 6 Hex Assignment 02 7 Click on Fix 8 Click on End 9 Power theMFP OFF ON 10 Print another Configuration Page Page Header should now be changed to Konica Minolta Note Header Information Generic 20C 4 C203 Generic 22C 1 C220 Generic 25C 1 C250 Generic 25C 4 C253 Generic 28C 1 C280 Generic 35C 3 C352 Generic 35C 4 C353 Generic 36C 1 C360 Generic 35C 1 C450 Generic 45C 2 C451 Generic 45C 1 C550 Generic 50C 1 C650 To change the Configuration Page header to Konica Minolta bizhub for Printer only models perform the following Press the Menu Select key Press the down arrow key 4 times to select Tech Rep Mode Press the right arrow key Enter the Tech Rep Mode password 9 2 7 2 9 2 7 2 Press the Menu Select key Press the down arrow key 16 times Software SW will appear Press the right arrow key Switch No and 1 will appear Press the M
42. Solution ID TAUS0808116EN Solution Usage 2 Description PK 512 PK 515 the hole position from the punch unit in not centered in the front to rear direction Solution CAUSE The Punch Edge Detection adjustment needs to be performed SOLUTION Perform the Punch Edge Detection adjustment 1 Enter Tech Rep Mode 2 Press Finisher 3 Press FS FN Adjustment 4 Press Punch Edge Detection and press the Start key SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUSO900858EN Solution Usage 2 Description FS 608 C1112 C 1112 code when stapling using the rear staple unit Solution CAUSE The finisher drive board has failed SOLUTION Replace the FSDB p n A04D H020 12 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901568EN Solution Usage 2 Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 192 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling DF 611 DF 610 the original size is detected as 5 5x8 5 when 8 5x11 letter size paper is loaded in the ADF Solution PROBABLE CAUSES 1 The Original Tray Width Adjustment needs to be performed Perform the Original Tray Width Adjustment according to the attached procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat reads
43. Solution Usage Description Fusing Unit pico fuse location Solution Please see attachments for the location of the Fusing Unit pico fuse To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801837EN Solution Usage Description How to change the E mail Administrator or who the E mail is from whenscanningto E mail Solution To change the E mail Administrator or who the E mail is from whenscanningto E mail Utility Administrator Setting Password Administrator Machine Settings Administrator Registration Fill out Administrator Name this will indicate who the E mail is from Fill out E mail address of the Administrator SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0801913EN Solution Usage Description How to program the line width adjustment Solution To program the line width adjustment perform the following 1 Press the Utility Counter key Touch 2 User Settings on the touchscreen Touch 5 Printer Settings on the touchscreen Touch 1 Basic Settings on the touchscreen Touch the down arrow on the touchscreen to scroll to screen 2 2 Touch Line Width Adjustment on the touchscreen Touch Thin Normal or Thick on the to
44. Visio 2003 files with the bizhub C650 C550 C451 PCL XL driver SOLUTION A new bizhub C650 C550 C451 PCL XL driver version 6 1 2 0 isavailable that corrects this issue ThisPCL driver is available fordownload via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Avwww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0800573EN Solution Usage 1 Description Printing booklets from Adobe InDesign 2nd side of image on 11x17 is rotated 180 degrees Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 215 bizhub C650 Software Driver related Solution CAUSE Top bindingis not selected in Adobe InDesign SOLUTION Select Top bindingin Adobe InDesign SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800601EN Solution Usage 1 Description When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document the authentication dialog box pops up for each spreadsheet page Solution CAUSE Improper selection in the printer driver SOLUTION Select PRINT ENTIRE WORKGROUP in the application dialog box SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution I
45. When performing a manual trouble reset the icon may not display for five minutes To reset the fuser failure code perform the following 1 Power ON the machine while holding the Utility key 2 Wait for the Konica Minolta logo and release the Utility key 3 Wait up to five minutes for the trouble reset icon to appear 4 Press the trouble reset icon and power the machine OFF ON SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Alonzo Smith Workgroup SSD Solution ID TAUS0702433EN Solution Usage 1 Description CD251 C D251 Solution PROBABLE CAUSES 1 The JPEG option board Scan Accelerator Kit statusis notSET or the Scan Accelerator Kit SA 501 is not working properly To correct a Make sure that the Scan Accelerator Kit is inserted into theMFP properly Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 286 bizhub C650 Warm up wrong display incorrect operation lock up b Go into Service Mode c Click on System 2 d Click on Option Board Status e JPEG change to SET f Save the settings and reboot theMFP main switch Note If there is no Scan Accelerator Kit then perform the above and select JPEG UNSET 2 The JPEG board Scan Accelerator Kit is not initializing due to the Fax board FK 502 being installed in the wrong slot of the PCI board Install the Fax board FK 502 into the rear slot of the PCI board SPECIAL NOTE Solution contribution b
46. change screw p n V116030803 M3x8mm to p n V116031003 M3x10 Attached is an illustration on how to install the additional plates To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rich Raynor ESS SSD Solution ID TAUS0902079EN Solution Usage 3 Description Jam code 1301 13 01 or 1401 14 01 when feeding from from Trays 3 or Tray 4 respectively Solution PROBABLE CAUSES 1 Transport motor M25 has failed Replace the transport motor M25 p n A011 M103 00 for bizhub C451 C550 C650 and p n AOPO M115 00 for bizhub C452 C552 C652 Note Please refer to attached M25 removal instructions To view a PDF you may need to download a free copy of Adobe Reader 2 Paper Feed clutches CL5 and CL7 are not working CP17isOPENon the PFTDB ICP4 for bizhub C452 C552 C652 Please checkthe ICPon the PFTDB andverifythat it is OPEN Ifso please check all harnesses and components connected to the PFTDB for shorts Replace the PFTDB p n A00J H002 06 for bizhub C451 C550 C650 and p n AOPO H002 00 for bizhub C452 C552 C652 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD and David Silverstein Workgroup SSD Solution ID TAUS0800333EN Solution Usage 2 Description FS 517 FS 518 FS 608 C 1102 C1102 code at power up or intermittently Solution Copyright 2
47. p n AOOJ M115 01 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0802377EN Solution Usage Description The BOX tab is missing in PageScope Web Connection when browsing to the machine NIC Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 319 bizhub C650 Warm up wrong display incorrect operation lock up Solution PROBABLE CAUSES 1 The main body memory is scrambled Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased so it is recommended to export the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear a Enter Tech Rep Mode b Press System 1 c Press Initialization d Press Data Clear and then the Start key e Power machine OFF ON when prompted After the Data Clear Reinstall the HDD under System 2 HDD and power the machine OFF ON If a Fax is installed set the target back to U S in System1 Marketing Reinput the TCP IP address information Import the address book and device settings Note Reinstall the HDD TCP IP address and set the machine to U S target if a FK 502 is installed 2 Management Function Setting is disabled Enable Management Function Setting by performing
48. website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802323EN Solution Usage 0 Description If an MFP authenticates to a Novell server using dn s the MFP will create new user authentication account names on the MFP that have full permissions IF spaces are entered in the context by the user Solution CAUSE Firmware bug SOLUTION Specialfirmware has been released to correct this issue The new firmware usesuid instead of dn to allow users to authenticate against a Novell server In order to activate the solution changesoftware SW No 48 to HEX 0x01 When signing in use username context The special firmware can bedownloaded from ftp special 12345 onyxftp mykonicaminolta com novell_space SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802641EN Solution Usage 0 Description When opening up driver properties or printing defaults there is a delay before the properties are displayed Solution CAUSE The delay is caused by the driver using a pipe called SPOOLSS to retrieve data from the printer wihilethe Favorite settings are saved in the registry When accessing these resources the response time maybe be very slow especially if the registry is large or corrupt SOLUTION 1 Use a driver versi
49. window click the Authentication radio button and select Next 3 Select the desired Source machine and click Select This is the MFP storing the desired user information to be copied Click Next to continue Select the desired destination MFP or multiple MFP s and click Select Click Next to continue 4 PSDA will then initiate communication to selected MFP s to determine status and availability to prepare the copy process You will see the import status within the Status window 5 Once the process is complete select Start to begin the Copy process 6 Upon completion of writing the data to the selected MFP you will see Normal End displayed in the Processing Result field 7 Select Finish to complete the Copy process 8 T he selected MFP s now contain all User name Password email address and user Biometric profile Solution ID TAUS0702107EN Solution Usage 4 Description Unable to install firmware using Firmware Imaging Tool 2 52 Solution CAUSE Firmware Imaging Tool software conflict SOLUTION Ifusing a previous version of Firmware Imaging Tool delete it by going into Control Panel amp gt Add amp amp Remove Programs Once the previous software has been removed install Firmware Imaging Tool 2 52 IMPORTANT The correct model numberbeing updated must be viewable If the model is not listed chances are thatan earlier version of Firmware Imaging Tool is still being used For the Firmware Imaging Tool version
50. 02 Note Please see attachment for picture of the item This board is the interface board between the Fax Board FK 502 and PWB MFP SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902353EN Description How many sheets can be Z folded and stapled for the main tray using the ZU 603 Solution The maximum number of sheets that can be Z folded and stapled for the main trayis 10 sheets Note This is 5 sheets 2 set SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUSO902658EN Description Memory information for Memory Check Function in Service Mode Solution Memory information for Memory Check Service Mode amp gt State Confirmation amp gt Memory HDD Adj amp gt Memory Check bizhub C451 550 650 WORKO 1 Expanded DDR SDRAM equipped at DIMMO slot on PWB MFP WORK2 Expanded DDR SDRAM equipped at DIMM1 slot on PWB MFP for i Option FILEO 1 Solder mounted SDRM on PWB MFP FILE2 3 Solder mounted SDRM on PWB GIF that is I F board for Fiery bizhub C452 552 652 WORKO Expanded DDR SDRAM equipped at DIMMO slot on PWB MFP WORK1 Expanded DDR SDRAM equipped at DIMM1 slot on PWB MFP for i Option FILE0 1 Solder mounted SDRM on PWB MFP FILE2 3 Solder mounted SDRM on PWB GIF that is I F board for Fiery FILE4 5 For future machine Solder mounted SDRM on PWB DS that is for double scan control SPECIAL NOTE Solution contribution by KMB
51. 1 System Setting on the touchscreen Touch 9 Reset Setting on the touchscreen Touch 1 System Auto Reset on the touchscreen Touch Copy Scan Fax or Scan Fax under the Priority Mode selection heading Note Scan Fax selection on the bizhub C451 C550 rather than Fax and Scan 9 Touch OK on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD ONDAN Solution ID TAUS0657927EN Solution Usage 3 Description Konica Minolta SAP printing availability Solution SAP printing device types areavailable for many of the Konica Minolta productsvia the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please refer to the attached documentationfor additional information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS Solution ID TAUS0701062EN Solution Usage 3 Description How to access Service Mode when unable to use the normal procedure Solution Service Mode can be accessed through the Trouble Reset screen using the below procedure 1 TurnON the main power switch while holding the UTILITY COUNTER key Copyright 2010 Konica Minolta Business Solutions
52. 1 Using the PageScope Data Administrator 2 Using the PageScope Web Connection If using the PageScope Web Connection 1 lt is necessary to be logged in as the system administrator 2 From there choose the Maintenance tab and click on Import Export 3 From the following list mark Address and click on Export 4 Select from the following Address Export list Address and click to OK 5 Click on Download follow by a click on Save 6 Choose the directory where to store the export file The machine s address book will be stored in aTXT file Now thisTXT file can be modified and converted into a CSV file To import the fax addresses into the phone book of the fax driver perform the following 1 Go to the Printing Preferences of the fax driver 2 Select the Phone Book entry 3 Go to File 4 Select Open 5 Select the CSV file to import 6 Select OK 7 Select File and the Save SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0808502EN Solution Usage 1 Description How to default the finisher to offset Solution To program the finisher default to offset perform the following 1 Press the Utility key 2 Press User Settings 3 Press Copier Settings 4 Press Default Copier Settings 5 Press Factory and OK 6 Return to the main screen and select Finishing 7 Under Offset select YES and press OK 8 Press the Utility key 9 Press User Settings 10 Press Copier Settings 11 P
53. 10 Select HDD Format on the touchscreen 11 Select Logical Format on the touchscreen 12 Press the Start button on the control panel When formatting result displays OK turnOFF the Main Power Switch wait for 10 seconds and then turn it back ON SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801231EN Solution Usage 3 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 274 bizhub C650 Warm up wrong display incorrect operation lock up Description Unable to print a configuration page or a print job copying works fine Solution CAUSE The machine memory is corrupt SOLUTION Perform a data clear using the following procedure 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and wait for a message to power the machine OFF ON Note Prior to the data clear back up all one touch addresses account tracking and authentication data Make a note of the TCP IP address and the machine E mail address After the data clear insure to reinstall the HDD and set the FK 502 if applicable to U S in the Marketing area in System 1 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801239EN Solution Usage 3 Description Life counter does not reset after replacing the transfer belt unit Solution CAUSE The replacement transfer belt unit is used and was previously installed in a
54. 15 Put the document to be faxed into the ADF andpress the start button SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD OONDOABRWPD Solution ID TAUS0701038EN Solution Usage Description What is the default Administrator Password Solution The default Administrator Password is 12345678 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0701039EN Solution Usage Description How to access Service Mode Solution To access Service Mode perform the following 1 Press the UTILITY COUNTER key 2 Select METER COUNT on the touchscreen 3 Select CHECK DETAILS on the touchscreen 4 Press STOP 0 0 STOP 0 1 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0701277EN Solution Usage Description How is the first copy time calculated Solution The first copy time is calculated beginning when the start key is pressed ending when the paper exits the MFP The following describes the conditions when calculating first copy time Original Placed on the original glass Color Black mode Cassette 1st tray Zoom x1 0 full size SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD and Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 141 bizhub C650 Miscellaneous Solution ID TAUS0O701284EN Solution Usage Description Does theMFPhave the ab
55. 2 52 bizhub C650 C550 C451 must be listed in order to see the correct files Pleaserefer tothe attachedexample Solution ID TAUS0702261EN Solution Usage 4 Description FS 608 incorrect alignment or jamming when stapling Solution CAUSE Severe static build up in the Staple Folding section SOLUTION Remove Teflon guides Solution ID TAUS0702769EN Solution Usage 4 Description When you Export or Save the Biometric User Authentication settings from the C451 C550 C650 FW ver 58 with the AU 101 Biometric Unit installed through PageScope Data Administrator ver 3 1 2 with the PSDA Biometric plug in installed on that PC as a PSDA bin file the Biometric profile data is NOT saved As a result that backup PSDA bin file can not later be imported into PSDA at a later time to thenbe written to either the same MFP ort o another C451 C550 C650 device Solution Please see attached document for detailed instructions and screenshots Additionally there is the ability to Copy an MFP s Bio Authentication data from one MFP to another or multiple MFPS in the same family which is covered in another solution User Authentication settings including User name Password email address and biometric profile can be programmed via PageScope Data Administrator ALL settings for each MFP can be saved to the local PC or any location on the network to be used ata later time Note If User settings are imported from a programmed MFP and a backup
56. 2010 Konica Minolta Business Solutions U S A Inc March 2010 313 bizhub C650 Warm up wrong display incorrect operation lock up Description The machine indicates Stabilizing image and never comes to the Ready state Solution CAUSE Failed HDD SOLUTION Replace the hard disk drive p n AOOJ M723 00 and format it Physical and then Logical Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n AO2EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Pedro Padilla Business Copy Associates and Don St Onge Workgroup SSD Solution ID TAUSO800869EN Solution Usage Description File Format error when importing dat files that were on amachine that previously had firmware updated Cannot import the User Information Device settings or the address
57. 2nd Image Transfer Pressure Retraction Motor p n 4037 R709 00 4 Replace PRCB Printer Control Board p n AOOJ H001 06 for bizhub C451 C550 and p n A0OJ 1329 01 for bizhub C650 5 Replace DCPU DC Power Supply p n AOOJ M404 05 SPECIAL NOTE Solution contributed by Cesar Jimenez Production Print SSD Don St Onge Workgroup SSD and John Neville KMBS Providence Solution ID TAUS0701505EN Solution Usage 8 Description Machine beeps when the Fax Scan button is pressed and fails to display the fax scan screen Solution CAUSE The HDD is not enabled SOLUTION To enable the HDD perform the following Press the Utility Counter key Touch Meter Count on the touchscreen Touch Check Details on the touchscreen Press Stop 0 0 Stop 0 1 on the touchscreen Touch System 2 on the touchscreen Touch HDD on the touchscreen Touch Installed on the touchscreen Touch End on the touchscreen Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by lan Lynch Mark D Attilio Ted Young Production Print SSD OONOARWND Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 255 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0703130EN Solution Usage 8 Description CFC23 CFA14 or CDC60 error codes Machine may lock up Solution bizhub C451 C550 C650 CFA14 intermittently when making a copy from the document feeder
58. 4 The dustproof seal in the ADF slit glass movement unit can become damaged or worn bizhub C451 C550 C650 only Friction can cause the edge of the seal to peel up interfering with proper glass movement during the cleaning process Aseal is available to compensate for a worn or damaged dustproof seal Theseal is installed over the edge of the original one providing a smooth and more durable surface that will not catch as the slit glass moves underneath the sheet assembly Replace the Seal p n AOOJ 2911 00 Note Please refer to attached Bulletin Number 6166 for the procedure to install the seal To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 5 The covers are not properly aligned around the glass Remove and reseat the coverssurrounding the glass p n AO2E 2882 00 and p n A02E 2892 00 for bizhub C203 C252 C353 p n A00J 2882 03 and p n A00J 2892 00 for bizhub C451 C550 C650 6 Incorrect setting Perform the following a Enter Tech Rep Mode b Select System 2 c Select Split Line Detect d Setting e Set it to Not Set f Press End and exit Tech Rep Mode 7 The shaft of stepping motor M202 p n AOOJ M12B 01 is locked and does not rotate A glue like substancemay behardened around the motor shaft and the bearing Rotating this shaft or sliding the Original glass by handreleases this locked condition and a
59. 409 connected Solution To scan to SMB with the Fiery IC 409 connected please see the attached documentation SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800887EN Solution Usage 1 Description How to delete a secure print document without printing the document Solution To delete a secure print document without printing the document perform the following Press the User Box key Touch File Document on the touchscreen Touch System User Box on the touchscreen Touch Secure Print User Box on the touchscreen Touch OK on the touchscreen Input the ID for the secure print document stored on the machine Touch OK on the touchscreen Input the password for the secure print document stored on the machine Touch OK on the touchscreen 10 Highlight the desired secure print document to be deleted 11 Touch Delete on the touchscreen 12 Touch Yes on the touchscreen 13 Touch OK on the touchscreen 14 Press the Copy key SPECIAL NOTE Solution contribution by Ted Young and Mark D Attilio Production Print SSD ONDINA WN Solution ID TAUS0800939EN Solution Usage 1 Description The XML page cannot be displayed Cannot view XML input using XSL style sheet Please correct the error and then click the Refresh button or try again later message Solution 1 HTTP and PageScope Web Connection PSWC have to be ON all the time in order
60. 66 03 occur when scanning through the DF 611 This usually occurs between 25 to 30 originals Solution CAUSE The paper detection actuator is not actuating the paper detection sensor properly SOLUTION File no more than 1mm off the curved surface of the actuator indicated by the arrow in the attachment where it meets the originals so that the actuator can properly actuate the paper detection sensor and eliminate the jam codes from occurring SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0901041EN Solution Usage 0 Description Creasing of trail edge when duplexing 11x17 8 5x11 duplexed or 11x17single sided do not exhibit creasing Solution CAUSE Incorrect resist loop setting SOLUTION Adjust the printer resist loop for duplex by entering Service Mode amp gt select Machine amp gt select Print Resist Loop amp gt select page 2 amp gt adjust the loop amount for copy line speed of paper being used when issue occurs SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901476EN Solution Usage 0 Description Folding position is incorrect The first sheet is folded correctly but the folding position shifts as more pages are folded Solution CAUSE Stopper motor failure SOLUTION Replace the folding firststoppermotor M2 p n AOOT M100 00 Special note Solution contributed by Robert Ramkumar KMBS Tampa SPECIAL NOTE Solution contribution by Bill Ha
61. AS 400 for analysis by the lab Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 211 bizhub C650 Software Driver related Solution Because of the complexityand types of issues betweenMFPs and the AS 400 the Lab may occasionally require that a spool file be provided so that the exact issue can be re created by the lab There aretwo methods to follow depending upon the OS version on the AS 400 Follow these steps to obtain the spool file 1 Obtain the version of the OS 400 that is installed the AS 400 by issuing the following command GO LICPGM The user will need appropriate rights in order to do this 2 When the Work with Licensed Programs menu is displayed type option 10 to display installed licensed programs 3 After the list is displayed it may take awhile press F11 to display the release version This will appearunder the Installed Release column 4 Use theattached instructions to obtain the spool file If the OS version is V5R4M0 or higher then use instructions called Backing up Spool files System i V5R4Mx pdf If the OS version is lower then V5R4M0 then use instructions called Instructions to copy spool files off AS400 V5 using FTP final pdf 5 After thefiles are obtained attach them to the SSD ticket SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0901350EN Solution Usage 2 Description Unable to generate an i Option license code Failed To Add Tok
62. Authentication Account track 15 General settings 16 ON External Server 17 Select Active Directory 18 Enter the Domain Name 19 Press Registration 20 Press OK OK 21 Enable Account Track 22 Choose Account Track Input Method 23 Choose Account Name amp amp Password 24 Press OK From the computer Go into the Printers folder or Printers and Faxes Right click onthe printer Select Properties Select the Option or Configure Tab may not be available on some models Make sure that User Authentication is set to ON Device may not be available on some models Openthe application Select File Select Print Choosethe printer 10 Select Properties 11 Select the Setup tab 12 Choose User Authentication Account Track 13 Enable User Authentication 14 Select Recipient User 15 Enter the User Login Name and Password the ones used to login to the Domain 16 Select OK OK OK OANONAARWNDY Note The MFP settings can be performed from the web browser Time zone and daylight saving settings are critical to allow the MFP to synchronize with the active directory server SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD and Jim Behrends Workgroup SSD Solution ID TAUS0703275EN Solution Usage Description How to allow public users to make B W copies whilenot allowingcolor Solution To allow public users to make black amp amp white copie
63. Auto Paper Auto Zoom Reduce is set When Auto Paper Auto Zoom is set When Auto Zoom Reduce is set or When Auto Zoom is set as desired by the customer 9 Touch OK on the touchscreen 10 Press the Reset key SPECIAL NOTE Solution contribution by Ted Young Production Print SSD ONOOBRWND Solution ID TAUS0701463EN Solution Usage Description Why are there two permissions requested for PDF Encryption one for the password and one for document permissions Solution One permission enables the file to be opened and the other permission allows print and edit functions Solution ID TAUS0702118EN Solution Usage Description PK 510 PK 512 how to enable the punch option Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 142 bizhub C650 Miscellaneous To enable the punch option perform the following Access the Service Mode Touch Finisher on the touchscreen Touch Punch option setting on the touchscreen Touch PK 512 or the PK 510 on the touchscreen Touch 2 Holes 3 Holes on the touchscreen Touch decision on the touchscreen Cycle power OFF ON Note See the attacheddocumentation for more information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD NO
64. Business Solutions U S A Inc March 2010 327 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE The consumables counter has reached its limit SOLUTION Check the consumables counter and replace the required consumables to reset the counter and clear the exclaimation point from being displayed SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0900663EN Solution Usage Description Proof Copy button does not work Solution CAUSE The hard drive HDD is turned off SOLUTION Enable the hard HDD 1 Enter Service Mode 2 Select System 2 3 Select HDD 4 Set to Installed 5 Exit Service Mode and cycle the machine power SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0900795EN Solution Usage Description When a job is running on the machine the customer needs to press the next copy job tab at the bottom of the control panel screen to scan the next job Can this be changed so that the customer can just scan the next job Solution CAUSE The Print Jobs During Copy Operation selection in the administrator mode is set to receive only SOLUTION Change the Print Jobs During Copy Operation setting to accept by entering the administrator mode select copier settings scroll to the second page and select Print Jobs During Copy Operation Cahnge the setting to accept Exit the administrator mode and now the cus
65. C Note Print the attached document for reference SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS1000160EN Solution Usage 3 Description When printing multiple print jobs jobs will back up in the machines queue causing the machine to print slow or lock up Solution When the machine is printing multiple print jobs the machine will cycle between print jobs This causes the machine to slow down and if the queue fills up enough it could lock up the machine The reason the machine cycles between print jobs is because the machine is checking which printer language PCL or PS the next print job is using To stop this from happening you have to tell the machine which PDL to use To accomplish this please perform the following Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 11 bizhub C650 Controller no or slow print scan failure garbled data lockup 1 Utility 2 User Settings 3 Printer Settings 4 Basic Settings 5 PDL Settings 6 Choose PS or PCL depending on what driver is being used For the Bizhub 200 250 350 222 282 362 follow these steps 1 Utility 2 Printer Settings 3 PDL Set Note All computers that are printing to this machine will have to use the same printerlanguage as what the machine has defaulted to PCL or PS SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SSD Solution ID TAUS0653781EN Solution Usage 2 Descr
66. C203 C253 C353 C451 C550 C650 as well as the bizhub 361 421 501 Black and White MFPs Usinga custom loadable driver it works in conjunction with the machine internal authentication capabilities or can be used with the optional PageScope Enterprise Suite Please seeattached Marketing Bulletin 08 GB 108and other AU 201Hdocumentation for complete details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Notes 1 Refer to the attached photosas a reference 2 Please use Cygwin in order to place the firmware information onto the CF Card Use the following command mkcfldr See attached Cygwin documentation for instructions SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0647606EN Solution Usage 6 Description How to extend the life of the image units past end of life Solution To allow the machine to continue to operate after an image unit has reached end of life perform the following 1 Enter the Service Mode 2 Enter Security Mode Stop 0 Clear 3 Press IU Life Stop Setting and select Not Stop then End Note Be aware that copy quality can become poor Please see the attached Bulletin Number 5705 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2
67. Description C 3305at power up Solution CAUSE The Fusing cooling fan motor 3 FM5 has failed SOLUTION Replace the Fusing cooling fan motor 3 p n 9J06 M100 00 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 278 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0703254EN Solution Usage 2 Description ERROR OCCURRED WHILE COMMUNICATING WITH DEVICE message when trying to scan using the TWAIN driver Solution CAUSE The hard disk drive HDD is not installed in System 2 SOLUTION Set the hard disk drive to Installed by performing the following 1 Enter the Tech Rep mode 2 Pres System 2 3 Press HDD 4 Press Installed 5 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703504EN Solution Usage 2 Description CC172 C C172 error code at power up or after flashing firmware Solution CAUSE Controller 2 3 or others is set under Image controller setting in the Tech Rep mode SOLUTION Access the Tech Rep mode amp gt System2 amp gt Image Controller Setting and select either Controller 0 or Controller 1 depending on the type of controller i e Controller 0 Emperon controller or Controller 1 IC 409 SPECIAL NOTE Solution contribution by Rich Raynor ESS SSD Solution ID TAUS0703
68. Description How to acquire and print the License Request Code when there is a blank screen When you go into Administrator Settings amp gt Page 2 there is a blank display Unable to get the Request Code Engine Displays License Management Error Solution To acquire the Request Code if you are unable to print the information out from Administrator Settings 1 Go into Service Mode 2 Go into Billing Settings by pressing Stop 9 3 Select License Management 4 Select Request Code andcopy the Request Code Note Make sure to enter the MFP Serial Number Repair Demand Code and the Request Code inuppercase letters when entering data in License Management Server online 5 From here go to www mykonicaminolta com 6 Select the Service Tab 7 Select License Management Server 8 Perform the attached procedure To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901495EN Solution Usage 1 Description How to program the Weekly Timer settings to power downMFP after business hours Solution Toprogram the WeeklyTimer settings perform the following 1 Enter Admin mode 2 Select System settings 3 Select 5 Weekly Timer Settings 4 Select 1 WEEKLYTIMER setting ON this enables the timer OK 5 Select2 TIME se
69. Description How to create a Group One Touch Solution Follow this procedure to set up a Group One Touch 1 Press the Utility Counter button 2 Select Administrator Settings 3 Enter the password 12345678 then press OK 4 Select One Touch User Box Registration 5 Select Create One Touch Destination 6 Select Group 7 Select New 8 Enter the Registation Namefor the Address Book up to 24 charteres 9 Select Group 10 Select a destination type 11 Select the destination s to be registered in the group For further information refer to the attached file Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Marge McLea QC SSD and Ron Reed SME SSD Solution ID TAUS0808165EN Solution Usage 1 Description Unable to scan SMB utilizing host name Using host address scanning to SMB works fine Solution CAUSE The Host Name is not entered into the machine with alluppercase letters SOLUTION Enter the Host Name in all uppercase letters SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0808268EN Solution Usage 1 Description Unable to establish an HTTP IPP printing connectionthrough a Gateway with printer on a local LAN The following error message appears Windows cannot conne
70. Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0800104EN Solution Usage 49 Description VoIP TX RXsolutions Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 58 bizhub C650 Miscellaneous Solution More and more customers changing their PBX systems from analog or ISDN to VolP based PBX systems Note A digital to analog converter can be usedand will work but Konica Minolta will not provide any support if there arephone fax issues Due to the general incompatibility of fax and VoIP certain settings may not work The problem is not caused by the Fax Unit butis caused by the general design of VoIP using TCP IP Packets VoIP PBX systems the general specification of VoIP and it s Codec
71. Enable the option in the drop down below Device Option 5 Select Apply 6 Verify that User Authentication Account Track is available Solution ID TAUS0702421EN Solution Usage 6 Description The machine does not recognize the finisher Solution CAUSE Possible ground on communications lines from the PRCB SOLUTION Check the harness coming from CN30 on the PRCB Remove any tie wrapsand then reboot the machine Solution ID TAUS0702771EN Solution Usage 5 Description Howto Copy Biometric User Authentication Settings ornon Biometric Authentication settingsfrom one MFP to one or multiple similar MFPs Solution This procedure can be used to Copy Biometric User Authentication data from one C451 C550 C650 MFP to one or multiple similar devices This procedure could also befollowed to Copy non Biometric Authentication information from one MFP to one or multiple similar devices Please see attached document for detailed instructions with screenshots Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 337 bizhub C650 The following isthe procedure to copy User Authentication settings from one 1 MFP to different MFP s using PageScope Data Administrator PSDA Settings copied include User name Password email address and user Biometric profile Multiple similar devices could also be Copied to at the same time 1 From the PSDA main window tool bar select Processing Copy 2 From the Copy Collectively
72. Enter Fiery setup amp gt Protocol Setup amp gt Ethernet setup amp gt Set Obtain IP for Engine to YES 2 The TCP IP address of the engine is already in use on the network which is causing a TCP IP address conflict If using Connection Method B the Fiery will assign the engine a TCP IP address that is 1 higher than its address Please see the attacheddocument for details on the connection methods for the IC 409 This address is not the one shown on the engine network settings but it appears on the configuration page of the IC 409 Verify that the TCP IP address of the engine is not already in use by unplugging the Fiery engine network connection and thenPING the address of the engine to ensure that no reply is given Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 18 bizhub C650 Controller no or slow print scan failure garbled data lockup Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mike McCarthy and lan Lynch Production Print SSD Solution ID TAUS0901565EN Solution Usage 1 Description When the FAX target country code is set to the following areas the setting of Number of RX Call Rings does not work AU Australia GB United Kingdom MY Malaysia NL Netherlands NO Norway NZ New Zealand SE Sweden
73. FAX d Select Fax Not Installed bizhub 361 421 501 11 FK 502 firmware is below version 10 Please install FK 502 version 10 firmware or above to prevent the intermittent display of a C B003 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more bizhub 360 420 500 361 421 501 12 Internal softwarefor the circuit board of ML 503 FAX multi line KIT has been changed for bizhub 501 421 361 When using the previous ML 503 before the modification the FK 502 might not recognize the ML 503 Use the modified ML 503 whichcan be used for bizhub 501 421 361 and bizhub 500 420 360 The modified ML 503 has a yellow tag seal on the side of the box as shown Please refer to attached documentation for ML 503 installation procedure 13 The machine may display a C B003 after the ML 503 is installed if the switch on the second fax kit has not been set to Line 2 Please confirm SW2 on the second FK 502 is set to Line 2 Refer to the attached ML 503 InstallationManual providing the location of SW2 page E 2 bizhub 360 420 500 14 Problem withoptional HDD if the fax option is also installed To correct please perform the following a Enter the Service mode and set thefax unit to Uninstalled Service mode amp gt System 2 amp gt Option amp gt Fax 1 b Power down machine and unp
74. Fax Server with Installed Unimessage Pro or RightFax The price for a simple Server Hardware Pentium 4 desktop and the Unimessage Pro software is nearly the sameas for the Fax Unit FK 502 In addition you can sell Service for UMP and a Solution offering more flexibility and functionality RightFax is more focused on Major Account business and is much more expensive but will provide more functions You may use a bizhub 250 350 with FK 503 and Multi line Kit because this machine is able to have a sophisticated Fax forwarding function If more than one of the above mentioned machines are installed at customer site each machine can be equipped with a FK 502 and may be used for Fax forwarding even if there is no Fax Kit needed But the FK 502 line can be used to forward a Fax to a second address because the place of the Fax number is easy to switch within a PBX No Fax forwarding to stored programs No Workaround available No attachment file type selection TIFF PDF for forwarded Fax Press the Utility counter amp gt User Setting amp gt Initial Setting amp gt Current Setting amp gt OK amp gt Close amp gt Close PDF becomes default for all scans and attachments except programmed Program destinations Note The bizhub C353 C253 C203 firmware version 88 E3 G3 is not capable to forward a Fax document with TIFF format To support this featurei Option 2 Gx0 J8 is available This firmware will provides asoft switch to
75. If all jobs at a location require it then it can be set as the default selections when copying SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0901399EN Solution Usage 0 Description FK 502 how to print a fax activity report Solution Fax activity reports can be set to print in three modes Every 100 Comm Daily 100 Daily Yet you may need to print a fax activity report now without waiting for those time periods To immediately print a fax Activity Report select Utility Counter Admin settings Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 135 bizhub C650 Miscellaneous 8 Fax settings 7 Report settings Activity Report Select option from here Print report now by setting the Daily or 100 Daily time to one minute from machine time This will print the fax Activity Report within the minute that you set SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0901694EN Solution Usage 0 Description How to set up printing to a USB flash drive Solution MFPSettings Press Administrator Setting Press System Settings Select User Box Settings Select External Memory Function Settings SelectPrint Document ON Press OK Press Close 4 times Reboot the MFP ONOaRWND Inserting USB memory device 1 Press User Box 2 Use Document 3 System User Box 4 External Memory 5
76. Imaging Toolkit 2006 can be downloaded via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0O900083EN Solution Usage 2 Description How to default the opening scan size of a scanned document from Adobe Acrobat 7 8 9 Solution To default the opening scan size of a scanned document via Adobe Acrobat 7 8 9 perform the following 1 Open a PDF 2 Select Edit and then Preferences see attached photo 3 Click on Page Display amp gt Magnification Zoom to Scroll and select the desired opening size SPECIAL NOTE Solution contribution by Mark D Attilio lan Lynch Cesar Jimenez Production Print SSD Solution ID TAUS0900142EN Solution Usage 2 Description Is account tracking supported onMacintosh O S 10 5 Solution Account tracking is supported onMacintosh O S 10 5 Additionally the account track selection can be found in the COPIES AND PAGES pull down and then select OUTPUT METHOD The account track and authentication screen will be present SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 99 bizhub C650 Miscellaneous Solution ID TAUS0900864EN Solution Usage 2 Description Improvement of thick paper feeding ability for Man
77. Inc March 2010 271 bizhub C650 Warm up wrong display incorrect operation lock up Access the LMS 15 On theLMS select Deactivate License Code in LMS from the top menu 16 Enter the MFP s serial number and the Deactivation Complete Code printed from the MFP step 13 above 17 Press Registration then OK The message You have successfully completed the deactivation process should appear 18 Repeat the entire procedure to deactivate any other i Option tokens on the MFP Refer to the attached document for images shots of the various screens that are displayed during this procedure Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0702826EN Solution Usage 3 Description C 3823 C3823 and or C 3923 C3923 error Solution PROBABLE CAUSES 1 The connections for the fusing unit from the power supplies and the printer control board have been disconnected Remove and reinstall the fusing unit Perform Trouble Reset 2 Failed Fusing unit Replace the Fuser p n A00J R721 22 3 Failed IH power supply IHPU Replace the IHPU p n A00J M400 03 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0702857EN Solution Usage 3 Description Blank display after remo
78. MD5s during file verification Recursive directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901516EN Solution Usage Description How to allow LDAP Search with E mail manual entry set to restrict Solution To allow the LDAP Search icon on the operation panel when the Allow Manual Email entry is set to Restrict perform the following 1 Enter the Service mode 2 SelectSystem2 3 SelectSoftware Switch Setting 4 Select Switch No 23 5 Set Bit Assignment 00000001 6 Set HEX Assignment 01 7 Click FIX key and END key 8 Turn OFF ON the main power supply To restrict E mail manual entry perform the following 1 Enter the utility mode 2 SelectAdministrator Setting 3 Seect Security Setting 4 SelectSecurity Details 5 Change Manual Destination Input Restrict When the above setting the LDAP key in Scan amp gt Address Book is displayed SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0901530EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 173 bizhub C650 VRAE How to delete file from user box pop up Solution Firmware R5 GF9 is available to have a window pop up asking if the
79. March 2010 133 bizhub C650 Miscellaneous Solution ID TAUS0801486EN Solution Usage 0 Description How toset a one touch to dial out Solution It is possible to direct dial a remote fax but not through a one touch If the line is a standard digital T1 line it normallyis not supported with this fax option Although if an outbound fax is possible it mayfunction with the T1 line Make the following changes 1 Enter the Service mode 2 Select Fax and then select Network 3 Select Network setting 2 and set dial tone detection toOFF and DC loop check to OFF 4 Restart the MFP 5 It should now be possible to set a one touch key and fax out SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801982EN Solution Usage 0 Description Can the fax driver be used with the IC 409 connected Solution The controllerwill work as long as the Fax driver is pointed to the MFP TCP IP address and not the TCP IP address for the IC 409 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0802411EN Solution Usage 0 Description FK 502 when routing a fax to an E mail address what happens if the E mail does not go through due to an E mail server malfunction Solution Providing that PRINT IF TX FAILS is selected when setting up the routing address the machine will indicate that the fax received the job OK and is complete The machine will also print the document in
80. March 2010 261 bizhub C650 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0656932EN Solution Usage 5 Description Please set HDD Lock Password again message Solution CAUSE The NVRAM was just replaced and the machine memory or the HDD code is corrupt or scrambled SOLUTION Perform a Data Clear and an HDD Format by performing the following 1 Press the Utility Key Details Stop 0 0 Stop 0 1 Press System 1 Press Initialization Press Data Clear Start and then End when completed Press State Confirmation Press Memory HDD Adjust Press HDD Format Select Physical and Start Select Logical and press Start 10 When completed power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD OONDABRWP Solution ID TAUS0702225EN Solution Usage 5 Description Error scanning to SMB and FTP changing the file name allows the file to transfer Solution CAUSE Invalid character in the default naming convention of the file name SOLUTION The default naming convention is based on the machine name Rename the machine and remove the invalid character To change the machine name perform the following 1 Press the Utility key 2 Select Administrator Setting 3 Select Administrator Machine Setting 4 Select Input Machine Address 5 Rename the machine
81. March 2010 68 bizhub C650 Miscellaneous Solution Follow the How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver This is highly recommended to avoid driver conflict Completely deleting removing the PPD plug ins for the loading of the driver will NOT overwrite the previous versions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ASG SSD and Freddie Burnham Mark D Attilio Production Print SSD Solution ID TAUS0657076EN Solution Usage 7 Description Parts required to connect a Hecon conventional key counter Hecon Base 10or legacy Minolta key counter to the main body Solution Please see attached Bulletin Number 5563 for details Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0657371EN Solution Usage 7 Description Citrix compatibility Solution Please refer to the attached Citrix compatibility list for additional information Some products not listed below arelisted in the attached document It covers other MFPs and Contro
82. Mark D Attilio Production Print SSD Solution ID TAUS0802911EN Solution Usage Description EnlargeDisplay is not setting to default as specified in the User s Guide Solution CAUSE When setting the machine to the EnlargeDisplay as default it will hold the settings until the machine is powered OFF ON SOLUTION Unfortunately it is impossible to make the EnlargeDisplaythe default after the main power is cycled OFF ON This is specification SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0808010EN Solution Usage Description When updating firmware to version G00_R5 pagescope won t connect to authentication manager Solution After successful installation of firmware version G00_R5 you must go back into the MFP and enable the APIl interface Select the following 1 Administrator 2 System connection 3 Open API 4 Set access settings to Allow SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0808083EN Solution Usage Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 324 bizhub C650 Warm up wrong display incorrect operation lock up Description Memory Overflow error when printing to User Box Solution CAUSE The main body memory is corrupt SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased soit is recommended toexport the addresses from the machine The E mail information w
83. Mike Galletta Workgroup SSD Solution ID TAUS0702856EN Solution Usage Description C 2152 code at startup Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 144 bizhub C650 Miscellaneous CAUSE The PRCB has failed SOLUTION Replace the PRCB p n A00J H001 06 Solution ID TAUS0702889EN Solution Usage Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUS0703109EN Solution Usage Description How to create a Trifold from the driver Solution PREREQUISITES The folder function is available only when the optional finisher FS 608 is installed Note The fold function cannot be specified when the staple punch or saddle stitch function is specified APPLICATION Sometimes an end user will have a document prepared for folding such as an advertising flyer or a rebate special etc They may want to print this document either single sided or duplexed and apply a trifold to finish the document They want to place the image s of their digital file on Letter Size Paper 8
84. Paper lifting plate and sheet of paper Adjustthe gap between a sheet of paper and the guide plates to make it narrower 2 Insufficient paper loopat registration rollers Replace the Paper Dust Removal Guide assembly and Guide Plate withone for the bizhub C652 C552 C452 in order to improve the ability of paper loop registration Paper Dust Removal Guide assembly p n A00J R723 00 current replace with p nAOPO R731 00 Guide Plate p n AOOJ 7022 01 current replace with p n AOPO 7022 00 Please seeattached Troubleshooting paper skew document for details Note If feeding thick paper from the bypass tray please refer toactions explainedin the Thick Paper Improvementdocument To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808419EN Solution Usage 0 Description FS 608 the half fold position is occasionally incorrect Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 196 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE The folding rollers are contaminated SOLUTION Thoroughly clean the folding rollers SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900632EN Solution Usage 0 Description Intermittent jam codes 66 02 and
85. Print Data Capture must be set to Allow amp gt Administrator Settings amp gt Network Setting amp gt FTP setting FTP Server must be set to ON 3 In Tech Rep Mode select System2 and select Data Capture Select ON 4 Send print jobs When finished enter Command prompt and run FTP client 5 Issue OPEN ipaddress command and login as the following user capture sysadm 6 Type Icd command to set the local directory to root of C drive 7 Use the Is command to list the files 8 Type binary to change the transfer mode to binary The response should be 200 9 Type settol 10 Use the get command to retrieve the files i e get c741n cpt This will transfer the file tolocalC drive 11 After complete enter the bye command 12 Type exit to quit the command prompt To delete the jobs on the HDD select administrator settings amp gt Security Detail amp gt Restrict The function will remove the files from the printer Note Please refer to attached pages from the Field Service Manual Service Modeconcerning Data Capture To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends and Cesar Jimenez Production Print SSD Solution ID TAUS0702181EN Solution Usage 9 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 66 bizhub C650 Miscellaneo
86. Production Print SSD Solution ID TAUS0901044EN Solution Usage Description The touchscreen indicates HOLE PUNCH CAN NOT BE USED CURRENTLY Solution CAUSE The punch kit PK 510 PK 511 PK 512 PK 513 PK 515 has been isolated to repair a problem SOLUTION To enable the punch kit after problem has been repaired perform the following 1 Press the Utility Counter key 2 Touch Meter Count on the touchscreen 3 Touch Check Details on the touchscreen 4 Press Stop 0 0 Stop 0 1 5 Touch System 1 on the touchscreen 6 Touch Trouble Isolation on the touchscreen 7 Touch 2 on the touchscreen to display page two of the isolation menu 8 Punch will be displayed on the touchscreen Touch Unset to enable the punch unit 9 Touch Apply on the touchscreen 10 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0901056EN Solution Usage Description C0351 C 0351 shortly after power ON Solution bizhub C351 C450 CAUSE Obstructed or failed cooling fan motor M26 SOLUTION Clean and inspect the cooling fan motor Ensure the power connector is securely seated and that no obstructions are interfering with the cooling fan blade rotation Also reseat PJ7 on PWB MC Replace the cooling fan motor p n 9313 1400 41 as necessary bizhub C451 C550 C650 CAUSE Obstructed or failed paper cooling fan SOLUTION Clean and insp
87. Profiles folder SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808258EN Solution Usage Description How to install Print Services for UNIX on a Microsoft Windows 2000 computer Solution To install Print Services for UNIX on a Microsoft Windows 2000 computer 1 Open the Start amp gt Settings amp gt Network and Dial up Connections dialogue 2 In this window click on the Add Network Components link 3 With your Microsoft Windows 2000 installation CD in the drive checkmark Other Network File and Print Services Next 4 The Print Services for UNIX should then install You will now be able to set up an LPR connection to your Fiery controller SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808260GE Solution Usage Description How to Fax Forward in TIF format Solution Please install firmware version J8 or later to allow TIFF to be set for fax forwarding and set software switch 28 to HEX assignment 08 1 Enter the Service Mode 2 Select System 2 3 Select Software Switch Setting 4 Touch Switch Number and enter 28 5 Select Hex Assignment and enter 08 or set bit 3 to 1 08 will be displayed in the Hex Assignment 6 Touch Fix 7 Exit Service Mode BIT 010011011 zlezli 876543210 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Mi
88. Rep mode b Select Image Processing Adjustment c Select Transfer Output Fine Adjustment d Select Primary Trans Adj e Increase the data to a 3 for all four colors f Select Secondary Transfer Voltage g Select Plain paper h Select Black and increase the value to 7 2 Failed second transfer roller Replace the second transfer roller p n AOOJ R715 00 for bizhub C451 C550 C650 p n AOPO R719 00 for bizhub C452 C552 C552DS C652 C652DS p n A02E R713 00 for bizhub C203 C253 C353 SPECIAL NOTE Solution contribution by Brandon Renn KMBS Baltimore Solution ID TAUS0800155EN Solution Usage 9 Description There are 14 inch gray black squares all over the copies Solution CAUSE Incorrect or incomplete setup procedure causes a security pattern to be output over the copies SOLUTION Follow the setup procedure completely and in the correct order and do not cycle power between steps Common installation errors are Date and time enter in one location Touch panel not adjusted List outputs not printed out upon completion of setup Seeattachment for the installation procedure and sample of the output box_sample To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html CAUTION The original bizhub C652 C552 InstallationManualis incorrect Please see attached revised documentation Changes are on pages E 14 and Copyri
89. SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802552EN Solution Usage 1 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 217 bizhub C650 Software Driver related Description Why when using Microsoft Windows XP Vista andafter installingthe printer driver by Point and Print are the Add and Edit selections in Favorite Setting grayed out on the Client side Solution Reproduction Procedure 1 Log into the Clientwith Admin rights then accessthe Serverwith User rights 2 Install the driver in the Server then share it 3 Install the driver in the Client by using Point and Print 4 StartMicrosoft Word then open the driver Properties from the Print menu When opening the driver Properties from the application registry access is limited according to Microsoft Windows specification Therefore this menu cannot be used Note Default settings in the Favorite Setting list cannot be edited or deleted SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0807883EN Solution Usage 1 Description PROBLEM When logged into Pagescope Web Connection the session times out before all settings are made Solution CAUSE Incorrect settings within Internet Explorer SOLUTION Enter Internet Explorer select tools then internet options On the general tab select temporary internet files Next select settings then set check for newer versions of stored pages to
90. SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802688EN Solution Usage Description The machine settings such as E mail Admin Name and Device Name are not being stored after input Solution CAUSE The machine memory is scrambled SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased so it is recommended to export the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 Power machine OFF ON when prompted Note After the Data Clear perform the following a Reinstall the HDD under System 2 HDD and power the machine OFF ON b If a Fax is installed set the target back to U S in System1 Marketing c Reinput the TCP IP address information d Import the address book and device settings SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802689EN Solution Usage Description When in Fax Scan mode and selecting memory mode the REGISTER PROGRAM icon is missing or is not displayed Solution CAUSE The setting for programming one touches via memory mode is set toRestrict in Admin
91. Scan area adjustment failure Scanner and mirror unit position adjustment failure Loose connection between CCD board CCDB and Image processing board IPB PWB C SOLUTION CCD may misdetect outside light such as fluorescent lamp as an original Lowerthe document feeder ata 20 degree angleand hold it Exposure lamp lightsat this point Copy withone of the misdetected paper sizes and check if the output imageis blank or very has low image density areas corresponding tothe front side of the original glass If so ambient light may be reachingthe CCD 1 Move the machine toa place not influenced byany outside lighting 2 Adjust the original detection timing from 20 to 16 degrees so as to blockoutside light by the document feeder Refer to the photo in the attached Technical Notice Attach glue adequately sizedplastic plate such as acrylic approximately 4 5mm in length on the catch claw of the document feeder actuator in order to extend the height of it and change the original detecting angleto approximately16 degrees CAUTION If the original detecting angle is extremely decreased misdetection may also occur 3 Replace the current DF actuator p n 9J07 2007 01 withthe modifiedone p n 9J07 2007 02 so as to change the detection timing to approximately 15 degrees Please see attached Parts Manual pages as a reference Scan area adjustment failure Check set value of side edge of image position under Scan area adjustment Misdetection may occ
92. Scan is automatically selected when copying off the platen glass Solution CAUSE Separate scan was selected and the machine was changed to default setting of CURRENT SOLUTION Set the machine back to FACTORY defaults by performing the following procedure 1 Press the Utility key and press User Settings 2 Select Copier Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 281 bizhub C650 Warm up wrong display incorrect operation lock up 3 Select Copier Default Settings and select FACTORY 4 Press OK to return to the main copy screen SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800988EN Solution Usage 2 Description Print jobs reach the machine and the blue data light flashes but nothing prints Solution CAUSE Corrupted memory SOLUTION Backup any critical information that might be lost then enter the Service Mode System 1 Initialization and perform a Data Clear Note Data to be cleared by this function is listed in section 13 2 of the Field Service Manual SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801138EN Solution Usage 2 Description Replace toner cartridge M message when cyan toner is empty Solution CAUSE Firmware update required SOLUTION Please update the MFP firmware to version GCL E3 or greater The latest version firmware or system software is available via the Konica Minolta Downl
93. Solution CAUSE When you share the driver on Macintosh OS X printer server the client computer loads only the PPD fileof this printer specification for Macintosh OS X printer sharing At this time some features UserAuthentication etc which is provided by the PPD Plug in do not worksince the clientMacintosh computerdoes nothave PPD plug in file SOLUTION If you install the driver files PPD Plug in in all client Macintosh computers with the driver installer beforehand thisissue does not occur The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT Theseprinter drivers printer drivers for Macintosh OS X do not support the printer sharing functionfor Macintosh OS X Therefore if you have anissuewith Macintosh OS X printer sharing Konica Minoltais not responsible tosupport it SPECIAL NOTE Solution contribution by KMBT Japan and Mark D Attilio Production Print SSD Solution ID TAUS0802754EN Solution Usage Description Whenusing the Secure Print function on a Macintosh OS version 10 5 x the Secure Print ID cannot be entered Solution CAUSE This is a bug in Macintosh OS version 10 5 x and Apple has been notified for them to fix the issue Bug ID 6265872
94. Solution CAUSE Incorrect DIPswitch setting SOLUTION Change DIPSW35 to a Hex value of 05 To do so use these steps 1 Access Tech Rep Mode Utility Counter Meter Count Check Details Stop 00 Stop 01 2 Click on System2 3 Press Software Switch Setting 4 Press Switch No andenter 35 5 Press Hex Assignment 6 Press right arrow and enter 5 for the hex value 7 Press the Fix button SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800160EN Solution Usage 0 Description Unable to check sender when attempting to fax TX Solution CAUSE Incorrect setting Check Dest and Send is set to Yes SOLUTION Tochange this setting perform the following 1 Enter the Administrator Setting mode 2 Select One Touch User Box Reg 3 Select Create One Touch Destination 4 Select Address Book Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 303 bizhub C650 Warm up wrong display incorrect operation lock up 5 Select the One Touch destination to be changed and select Edit 6 Select Line Settings 7 Under Dest amp amp Send select No SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800814EN Solution Usage 0 Description Only one external memory can be used Re install the external memory This message appears when inserting a USB U3 flash drive Solution CAUSE Flash memory
95. Solutions U S A Inc March 2010 188 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0802064EN Solution Usage 23 Description Jam code 3001 is indicated and jam code 3202 may also be displayed Paper may be stopped in the 2nd image transfer section The jamming occurs from all trays andis most frequent when using letter paper in the portrait direction Solution PROBABLE CAUSES 1 A damaged Guide Assembly is either catching the paper or is bent and not pushing the 2nd transfer roller holder into place Re form or replace the Guide Assembly p n A00J R724 00 The Guide Assembly is located in the paper path directly underneath the Transfer Unit Two issues can occur which will cause paper misfeeds The Mylar can become deformed and catch the paper Metal part of the guide can get bent which will cause the 2nd transfer roller holder not to fully seat when the right side door is closed Either one of these issues will cause paper misfeeds in the 2nd image transfer section of the machine 2 Failed one way gear Replace the one way gear located at the exit unit p n AOOJ 8951 00 3 A stalled exit roller drive motor Replace the exit roller drive motor p n AOOJ M120 00 4 Insufficient fuser drive speed Increase the fuser drive speed in the positive direction within the Service Mode amp gt Machine Adjustments SPECIAL NOTE Solution contribution by Abel Villasenor Pacific Off
96. The machine will automatically duplex copies made from a tray set as letterhead so that the paper can be loaded face down This allows the machine to feed the paper without the feed tires contacting the letterhead itself The machine will then duplex the copy so it appears on the correct side of the letterhead SOLUTION This is the specification of the machine SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0902595EN Solution Usage 1 Description Under User Authentication mode if a User A selectsa sender address for Scan to E mail and saves the panel settingas Current Setting allother user sender addresses will be the same as the User A E mail address Reproduction Procedure 1 Enable User Authentication mode 2 Register User A and User B with an E mail address for each 3 Access Administrator mode on the MFP panel then press System setting amp gt Restrict user access amp gt Restrict access to job setting amp gt change the From address amp gt Allow 4 Log in as User A then change thescan setting and confirm the sender addressbelongs to User A Thenselect User settings amp gt Scan Fax settings amp gt Default Scan Fax Settings amp gt Current Setting and logout 5 Log in as User B 6 Check the default setting of the sender E mail on Scan settings it retained the User A E mail address Copyright 2010 Konica Minolta Business Solutions U S A Inc Marc
97. Touch Administrator Settings 3 Select User Authentication Account Track 4 Touch General settings 5 Touch User Authentication ON MFP 6 Are you sure you want to clear all data is shown select YES 7 Select User Authentication Settings 8 Touch User Registration 9 Select a number and input the name and password for each user 10 Select Function Permission and set Restrict or Allow accordingly SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0901511EN Solution Usage 2 Description FS 608 how to adjust the Tri Fold position so all three sides of the folded document are equal Solution The specifications for the adjustment of the Tri Fold positions can be found on page 63 of the FS 517 FS 518 FS 608 Service Manual Version 7 0 2008 06 see attached pages The specifications indicate that the paper is NOT adjustable into equal thirds The standard values for an 8 5x11R Tri Fold page are side a 89 4 mm 2 mm side b 95 mm 2 mm side c 95 mm 2 mm Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 100 bizhub C650 Miscellaneous Solution ID TAUS0901992EN Solution Usage 2 Description DF 61
98. Troubleshooting Guide version 2 1 Solution Troubleshooting Guide for bizhub C451 C550 C650 15 7MB Also Options Troubleshooting Guide for bizhub C451 C550 C650 which includes FS 517 FS 519 FS 608 PK 510 PK 515 Please see attached documentation To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801665EN Solution Usage Description Why does the machine not allow multiple one touch destinations for scanning to be selected The message The address for the communication method exceeds the number of one touches for broadcast may be displayed Solution The machine will not allow multiple one touch destinations for scanning to be selected if Restrict Broadcasting is enabled Restrict Broadcasting can be turnedOFF by carrying out the following steps 1 Enter the Administrator Mode 2 Choose System Setting 3 Select Restrict User Access 4 Select Restrict Operation 5 Touch Restrict Broadcasting and set it to OFF SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0801717EN Solution Usage Description Could not execute because the size of file has reach its maximum message Registration of Photo under the Store Address tab in PageScope Web Connection will not registerbitmap images that are 48x48 and 24 bit BMP Solution CAUSE Thedata size of the ph
99. Usage Description CF061 C F061 when overwriting all data on the HDDfor the MFP Solution CAUSE Web Browser enabled Web Browser can be enabled by activating the licenseby using the license token which preventsoverwritingfrom properly completing Overwrite All Data isset in Administrator mode Admin mode amp gt Security Settings amp gt HDD Settings amp gt Overwrite All data SOLUTION Whenperforming Overwrite All Datafor the HDD please disable the Web Browser first When no Web Browser is activated the error will not occur 1 From the License Management Server LMS obtain the deactivation code to disable the license 2 Enter the deactivation code in the MFP 3 Obtain deactivation completion code from MFP 4 Enter the deactivation completion code in the LMS If the error occurs while the MFP is overwriting the all dataon theHDD please disable the Web Browser andperform Overwrite All Data again Note Whenpowering OFF ON main power after overwriting all data CD010 C D010 isindicated on the control panel It is necessary to perform a logical format to make the HDD accessible from MFP system SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802474EN Solution Usage Description Unable to Half fold Center Staple and Fold Tri fold message please see attached documentation Solution CAUSE Trouble Isolation is enabled SOLUTION To disable 1 Go into Service Mode Copyright 2010 Konica Mino
100. Workgroup SSD Solution ID TAUS0902537EN Solution Usage Description Jamming when folding using the ZU 602 or ZU 603 Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 199 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling CAUSE The stopper mounting plate needs to be replaced with a modified version SOLUTION The stoppermounting plate has been modified as shown below Current p n 13NQ52101 NEW p n 13NQ52102E SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS0902911EN Solution Usage Description When stapling on the FS 514 or FS 519 the pages are not aligned properly The pages have a 1mm offset Solution CAUSE The guides are rounded and the paper is not laying flat against the guides SOLUTION Refer to the attached document It provides a modification procedure performed on the guides in the finisher To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Chet Bungo Executive Image Solutions in Lemoyne PA Solution ID TAUS0903131EN Solution Usage Description Jam code 2001 20 01 and skewing from Tray 2 only Tray 1 Tray 3 and Tray 4 feed normally Solution CAUSE Damaged or broken door latch Lock Claw Rear SOLUTION Inspect door latch p n AOOJ 5738 00 for malformation warped or damage cracked or broken and replace if necessary SPECIAL NOTE Solution c
101. a standard function and referred to as Annotation Note Annotation Bates Stamping applies to scanned documents only SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0702908EN Solution Usage 0 Description How to set up User Authentication Embedded Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 130 bizhub C650 Miscellaneous Solution Please perform the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703114EN Solution Usage 0 Description How to use Copy Protect mode Solution PREREQUISITES One letter size original 8 5x11 with textis needed After setting up Copy Protect parameters a copy will be made of the first copy APPLICATIONS Copy Protect allows for security purposes printed copies to have hidden text such as invalid copy that prevents unauthorized copying This hidden text will appear when making copies of the original copy Note Please perform the step by step procedures mentioned in the attacheddocumentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe
102. amp gt Press the END button Determine if updating via FTP or HTTP 4 Select the appropriate settings button FTP or HTTP The instructions are the same from here on in 5 Select the desired button protocol button and select the ON button amp gt Press the END button 6 If a proxy is required to access the server select the Connect Proxy server button and select the ON button Then press the Proxy Server button and enter the TCP IP address and the port number of the proxy server This will not be the host server holding the firmware 7 Select the address space size IPv4 IPv6 or FQDN Fully Qualified Domain Name 8 When complete press the connection settings buttons check that the port number is set to 21 connection timeout is set to 1 minute and PASV mode is set to OFF 9 Select the Forwarding Access Setting button 10 Enter the User ID that the MFP will use to access the server 11 Enter the password for the user 12 Enter the address of the host server If using an HTTP server type h ttp ip _address directory If using a FTP server type ftp ip_address directory 13 Enter the filenameof the firmware This should end with a TAR extension Remember that this file is extracted from theGZ file and not renamed 14 Press the END button 15 Select the Download button and then press the ISW Start button Start rebooting message is indicated The MFP will reboot 16 After the hourglass the following messages should be displaye
103. and Cesar Jimenez and Ed Bellone Production Print SSD Solution ID TAUS0800843EN Solution Usage 110 Description What to do if a License Management error occurred message is indicated after upgrading firmware or replacing the NVRAM or EEPROM board Solution Whenever this message is indicated it is necessary to perform the Repair operation see attached Repair Procedure Notes 1 When replacing the NVRAM or the EEPROM board if the parts are replaced with used parts the License Management error condition cannot be resolved by performing the repair operation In this scenario Initialization would then be necessary and support must be contacted Additionally if both the NVRAM and the EEPROM board are replaced Initialization will be necessary IMPORTANT Perform the Repair Procedure first then the Initialize procedure If initialization is required collect the following information before calling support If i Optionwas ever licensed on the MFP and if the additional 512MB of memory was ever installed at any time Thefirmware levelprior to the machinebeing upgraded to version 88 bizhub C353 and bizhub C650 series models only If the machine ever had firmware version 85 or 86 A history of recent NVRAM or EEPROM board replacement Obtain a machine Management List and have it ready to attach to the ticket A screenshot of the message returned from the LMS if Repair was unsuccessful A Request Code from the MFP and the S N must be obtaine
104. and then left 3 Remove the curved beige white cover panel two screws behind the control panel noticea 4 pin connector Depending upon the Equitrac cable the adapteron top of it may have to be removed 4 Remove the black cover on the right side of the platen glass and break off the cut out nearest the control panel front 5 Connect the EquitracOcable referenced in step 1 into the to cable behind the control panel 6 Run the cable through the outlet that was broken off 7 Replace all the covers and powerON the machine 8 Go to the Tech Rep mode then billing mode stop 9 9 Select management function choice toenable the counter 10 Select key counter only tab 11 Select End 12 Select Exit 13 There should be a red box on the main screen that indicates Insert Plug In counter Thismeans thatthe device is ready End user codecan now be entered to activate the Equitrac device Vendor Connector 1 Equitrac must have the supply cable Item CABX0813 along with any adapters for the product 2 Remove Back Cover 3 Connect the EquitracOcable referenced in step 1 into the to cable behind the control panel 4 Run the cable through the outlet that was broken off 5 Replace all the covers and powerON the machine 6 Go to the Tech Rep mode then billing mode stop 9 7 Select management function choice toenable the counter 8 Select Vendor 2 Key Counter tab 9 Select End 10 Select Exit 11 There should be a red box on
105. andabnormal noise is generated The mounting angel of the scraper blade has been changed Please replacethe transfer belt unit with a modified one The modified unit will beavailablenear the end of September beginning of October 2009 In the interim replaceany worn damaged parts as needed SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0901194EN Solution Usage 1 Description Noise when feeding from Tray 4 Solution CAUSE Noise may occur due to a gap between the paper and Guide Assembly Drawer SOLUTION A Holder has been added to prevent the gap between the paper and the Guide Assy Draw 1 The shape of the Guide Assy Draw 1 has also been changed toaccommodate the attachment of the new Holder Please refer to the attached Bulletin Number6737 for details of modification part numbers and serial number cut ins Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900857EN Solution Usage 0 Description Abnormal noise may beevident during the copy process Solution CAUSE Noise from around the fusing cooling fan motor 1 when the motor rotates at full speed Air suctioninto the clearance gap between the fusing cooling fan motor 1 p n 9313 1000 72 Duct p n AOOJ 1509 00 and Holder p n A00J 1509 0
106. applied Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS1000263EN Description How toauthenticate to an MFP using username e g user1 to Novell Netware LDAP server Solution CAUSE Current firmware does not support Contextless login via Novell Netware LDAP SOLUTION Use special firmware to enable this functionality The procedure for configuring the settings is attached Solution Usage When setting up configuration note the location of the LDAP configuration setting button You must use the fourth button to set up the function or it will not work This connection uses simple passwords a Novell requirement The customer must be made aware that simple passwords are required for access to the eDirectory via LDAP The firmware can be obtained from ftp special 12345 onyxftp mykonicaminolta com contextless Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat
107. calibration but is recognized for color calibration Solution CAUSE Failed ES 1000 SOLUTION To confirm test on a different IC 408 or IC 303 controller ES 1000 Spectrophotometer Functionality Troubleshooting The primary support issue faced with the ES 1000 is connectivity related problems If encountering this type of problem withan ES 1000 please review product documentation paying close attention to installation procedure Ifthe computer or print server still does not recognize the ES 1000 try the following steps 1 For a Macintosh or PC to recognize the ES 1000 properly the USB driver for it must be installed Installing either Profiler for Printers or Profiler for Monitors will automatically install the USB driver On a Microsoft Windows PC go to Device Manager and with the ES 1000 plugged into USB GretagMacbeth Device eye one should be listed If not ES 1000 is not working the USB driver is not installed correctly or the USB port is faulty 2 Ifany PC or Macintosh cannot see the ES 1000 install one of the two Profiler applications mentioned above on another computer Then connect ES 1000 Is the device seen now If it is then with surety the problem is not with the ES 1000 device itself Go back to original computer and uninstall the Profiler application Reboot Reinstall the application Reboot again then connect the ES 1000 If the device still is not seen try another type of USB devicetoverify if the problem is with t
108. calibration chart straight in the scanner platen and align the charts to the RADF X and Y edges The position of rotated charts can be read only if the size settings are set to FULL AREA on the printer Please review the attached for step by step instructions Solution ID TAUS0700244EN Solution Usage 1 Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700591EN Solution Usage 1 Description C7309 code and the jam display on the operation panel indicates a Tray 3 jam There is no paper in Tray 3 Solution CAUSE The finisher has a small piece of paper stuck in the stacker area SOLUTION Inspect the stacker area for a small piece of paper and remove as needed Solution ID TAUS0701422EN Solution Usage 1 Description Unable to configure options on the PostScript driver after downloading the shared driver from Fiery controllers running Microsoft Windows The Add button and Update button are grayed out Solution CAUSE The driver installed locally on the Fiery controller is incorrectly configured SOLUTION From a workstation in the local subnet access the Fiery controller using M
109. copy job is finished SOLUTION Replace the PWB EE Assembly p n A00J HOOC 00 for bizhub C451 C550 C650 and p n AOPO HOOC 00 for bizhub C452 C552 C652 Please read the attached documents for special instructions when replacing the service EEPROM To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Stephen Schmelcke Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 54 bizhub C650 Image voids or deletions Solution ID TAUS0703289EN Solution Usage 4 Description White lines in the feed direction on copies and test prints in main scan cross direction while printing copying when scanning Compact PDF JPEG and PDF stripe pattern on half of page Prints and copies are normal Solution Feed direction on copies and test prints CAUSE There is developer on the mirror beneath the imaging unit and it is blocking the laser beam path causing the lines See the attached image sample SOLUTION Remove the imaging unit and check for developer spilled onto the print head mirror The mirror is part of the print head assembly p n A00J R741 00 Main scan cross direction while printing copying CAUSE Failed PWB Assembly MFP SOLUTION Replace PWB Assembly MFP p n A00J H020 07 for bizhub C550 C451 and p n A00J H021 00 for bizhub C650 Note A copy sample is attached for reference When scanning Compact PDF JPEG and PDF CAUSE Failed CCD U
110. d Repeat steps 3 and 4 until Meter Count is displayed on the operation panel e Press Check Details button f Enter Tech Rep Mode Stop 0 0 Stop 0 1 g Press the System 2 button h Press Image Controller button i Press Controller 0 for the standard controller If the Fiery controlleris installed press 1 j Exit Tech Rep Mode k Cycle thepower OFF ON 2 Interface cable is not fully seated Check the Fiery interface cable p n 45061700 for the IC 409 and p n 4508 0983 for the IC 412 3 Incorrect DIPSW setting for the IC 412 bizhub C360 C280 only Verify that DIPSW 2 1 and 2 2 on the MFP are in the up position Please see theattached document for details To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution byTom Kelly Jim DiSarro Workgroup SSD and Craig Blyther Clinton Marquardt ESS Solution ID TAUS0702758EN Solution Usage 3 Description FK 502 when transmitting TX the fax header changes to User Information when Account Track is enabled The user name is displayed in the header information instead of the FK 502 sender name Sender nameisshown at the receiving end Solution CAUSE Software switch setting 000B0039 Bit 6 0 X 000100 is set to 0 OFF SOLUTION To set software switch 000B0039 Bit 6 0 X 000100 to1 ON perform the following 1 Enter the Service Mode To enter the Service mode perform the following a P
111. different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n AO2EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801110EN Solution Usage 1 Description Unable to transmit Solution CAUSE Incorrect setting s SOLUTION To transmit 1 Enter the Service Mode 2 Select Fax 3 Touch Network and select Network 2 4 Set Dial Tone Detection to OFF and exit the mode SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801176EN Solution Usage 1 Description C5351 C 5351 codeat power up Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 293 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE The Power Supply Cooling fan FM9 has failed SOLUTION Replace the Power Supply Cooling fan p n 4556 M100 00 If the issue persi
112. document was scanned in color SOLUTION Blank page removal is only supported for black and white documents Note The actual blank pages will be seen in the document until the Master fileis created at the end of the process SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0800702EN Solution Usage 1 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 291 bizhub C650 Warm up wrong display incorrect operation lock up Description TO9 error Solution CAUSE The V 34 protocol is set to ON SOLUTION To set the protocol to OFF 1 Press the Fax Scan button 2 Touch Communication Settings 3 Select Line Settings 4 Highlight the V 34 protocol pressOK and exit To store the settings as default please perform the following 1 Press Utility Counter button 2 Select User Settings 3 Touch Scan Fax Settings 4 Touch Current Setting press OK and exit SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800756EN Solution Usage 1 Description The last page of a duplexed print job with an odd number of pages is not being flipped so that the punches align with the rest of the pages Solution CAUSE The paper type is designated as Plain Paper SOLUTION To properly duplex print onto pre punched paper the paper tray must be designated as Letterhead The print driver PCL or PostS
113. documents to open at their actual size A value of 0x40 will alter the properties of the scanned document to allow it to open with the default zoom settings that are set in the application SPECIAL NOTE Solution contribution by Gabe Smith ESS BSE Solution ID TAUS0801066EN Solution Usage 5 Description Insert plug in key counter message after key counter is installed and enabled in billing management Solution CAUSE The wrong connector has been used to connect counter to main body SOLUTION HECON device may arrive withtwo connector types Switch connectors If this does not resolve issue contact HECON for assitance in obtaining correct connector for specific device HECON Copy Control Products are now handled exclusively bythe worldwidedistributor High Tech Accessory Items and bythe Canadian distributor Densigraphix Kopi Information on HECON Copy Control Products can be found on their web sites below Worldwide High Tech Accessory Items 3505 Sunset Avenue P O Box 7654 Rocky Mount NC 27804 Phone 800 541 9079 Phone 252 937 4991 Fax 252 937 3847 Sales sales hightech ai com Support support hightech ai com Web Site www hightech ai com In Canada Densigraphix Kopi Inc 370 Britannia Road East Suite 6 Mississauga Ontario L4Z 1X9 Phone 800 361 1388 Fax 800 563 3192 Sales sales densi com Support service densi com Web Site www densi com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD
114. downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0902847EN Solution Usage 0 Description INSTALL TONER CARTRIDGE FOR ALL FOUR COLORS message on the operation panel Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n AOOJ H001 06 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701982EN Solution Usage Description Installed Tray status is shown incorrectly on the Configuration Page Tray 3 does not indicate any paper size None is always indicated Also LU 301 will register as being installed even if the unit is not connected Solution CAUSE Firmware upgrade required Firmware version 58 is curently installed SOLUTION This issue will be fixed with thenext firmware release in August 2007 Notes 1 The Configuration Page can be printedby usingthe following procedure Utility Counter amp gt 2 User Settings amp gt 5 Printer Settings amp gt 5 Print Reports amp gt Configuration Page 2 Please refer to the attached PDF file for an example of the issue 3 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat
115. enter 1 for the hex value 7 Press the Fix button SPECIAL NOTE Solution contribution by Rick Veale ESS and Jim Behrends Workgroup SSD Solution ID TAUS0900704EN Solution Usage 1 Description Unable toselect duplex Solution CAUSE The paper tray is set for Single Sided Only SOLUTION Change paper tray to a type other than Single Sided Only 1 From the main copy screen select Paper 2 Select the desired tray 3 Unselect Single Sided Only SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901263EN Solution Usage 1 Description Failed to receive Repair Demand The entered Repair Demand Code is invalid message Solution CAUSE The serial number of the machine has been entered in lowercase SOLUTION Reenter the machine serial number in uppercase This will generate another Repair Demand Code and Request Code Note Please see the attached screen shot of the message and serial number entered on the engine To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 301 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0901480EN Solution Usage 1 Description MISFEED DETECT
116. every visit to the page SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0808166EN Solution Usage 1 Description When printing a B W page from Microsoft Office Publisher 2003 2007 color page click is counted Solution CAUSE When printing Publisher is defaulted to print as Composite RGB SOLUTION Change it to Composite CMYK Please perform the following procedure 1 Select File Select Print Setup Select Printer Details Tab Select Advanced Printer Setup Select the Separations Tab Under Output select Print colors as Composite RGB this willgenerate color page clicks Change it to Composite CMYK Select OK Select OK 10 Now you can print the Document Note Please see the attached files forcomplete step by step procedure To viewan AVI Microsoft Windows Media Playerversion 9 or newer must be installed Downloadat http www microsoft com windows windowsmedia player 10 default aspx To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OONDOOaABRWPD Solution ID TAUS0900208EN Solution Usage 1 Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 218 bizhub C650 Software Driver related Device option settings in driver properties are g
117. fails using Send and Print has been addressed with version 6B firmware Please update the machine firmware to version 6B or later Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 23 bizhub C650 Controller no or slow print scan failure garbled data lockup Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703050EN Solution Usage Description When manually configuring the TCP IP address on the IC 409 Fiery and the MFP the network communication between a client PC and the MFP may fail This may be a problem when trying to use the network related functions like network printing scanning to FTP etc Solution CAUSE The IC 409 replies to an ARP request for two TCP IP addresses which are the TCP IP address of IC 409 and the address of the Fiery If the next TCP IP address for the IC 409 is assigned to the MFP the MFP and a client PC cannot make proper network communication For example TCP IP address configuration TCP IP address 192 168 1 10 Subnet mask 255 255 255 0 In this case if assigning 192 168 1 11 to the MFP the problem will be seen A patch file is required SOLUTION Until patch file is installed please use th
118. file is completed on a daily or weekly basis all user counter information will also be saved and can be restored 1 Complete User Authentication and biometric setup with PSDA and Write all data to the desired MFP Before writing ensure all user profiles have been registered using the AU 101 2 Once all data has been written to the MFP select File Export Save all data to the file 3 Create a folder on the local PC or anywhere on the network to store the backup data When naming the file it is very important to identify the exact MFP you are backing up This data will be specific to this MFP and cannot be restored toa different MFP Select Save when complete 4 PSDA has the ability to apply an encryption password meaning the file cannot be opened or used unless the password is entered at the time of use It is not required to enter a password but if one is used don t forget to record it for future use Select OK to continue Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 338 bizhub C650 5 When completed a message indicating Export to the file will be displayed select OK t o complete the backup process 6 If the authentication settings are lost and you wish to restore them select the desired MFP within PDSA and import the Authenticatrion settings 7 Once the MFP information has been imported select Authentication Settings from the Selection Functions options 8 Select File Restore Authenticat
119. following procedure to resolve the situation First confirm that the werial number and Deactivation Complete Code were entered correctly in the LMS Note At the MFP in the Service Mode Billing Section License Management when pressing the List button it should be possible to print out the Deactivation Complete Code If the Deactivation Complete Code can not be printed out at the MFP Initialization will be required Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 202 bizhub C650 Software Driver related If Initialization is required collect the following information before calling support If i Option ever was ever licensed on the MFP and if the additional 512MB of memory was ever installed at any time A history of recent NVRAM or EEPROM board replacement Obtain a machine Management List and have it ready to attach to the ticket A screenshot of the message returned from the LMS if Deactivate License Code in LMS was unsuccessful A Request Code from the MFP and the serial number must be obtained in order to start the Initialization procedure Note to SSD support After all of the necessary information has been collected escalate the issue to ASG through your team leader A member of the i Option support team will then take ownership of the ticket and obtain an Initialization code which will be recorded in the ticket The technician will then enter the Initialization cod
120. for Scan to SMB share normally This can be done in PageScope Web Connection under Store Address In the example above using the shared name share in volume Data the following needs to be specified 1 Host Address TCP IP Address of the NetWare Server or Host name if a DNS server is resolving it note that for a host name underscore characters in the name are not supported 2 File Path share 3 User ID User name with appropriate rights 4 User Password defined as the simple password for the above user Scan to SMB to the CIFS share on the NetWare Server should work normally SPECIAL NOTE Solution contribution by David Holt District Service Manager Midwest Region Solution ID TAUS0902919EN Solution Usage Description How to enable disable transfer belt auto cleaning Solution To enable disable transfer belt auto cleaning perform the following Press the Utility Counter key Touch Meter Count on the touchscreen Touch Check Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch Image Processing Adjustment on the touchscreen Touch Transfer Belt on the touchscreen Touch Auto Cleaning on the touchscreen Touch enable or disable as desired by the customer Touch END on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD OANDOOARWNDY Solution ID TAUS0903113EN Solution Usage Descriptio
121. from creating one touch buttons This setting needs to be set to Allow The steps to accomplish this are as follows 1 Log into the Machine through a web browser 2 Log in as administrator 3 Select either the Security tab or the Scan tab This will differ depending on the model you re servicing Note For further details please see the attached PDF files for screen shots To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SSD Solution ID TAUS1000237EN Solution Usage Description TWAINdriver responseis slow after activating SSL Scanning to E mail via eCopy ScanStation takes about 1 minute to complete Solution CAUSE There aremany reasons whycommunications between a server and a device slows down after activating SSL Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 241 bizhub C650 Software Driver related SSL is Secure Socket Layer it canbe activated only if a certificate is created or installed on the MFP This certificate is the basis for public and private encrypted messages between the server and the device When communication between devices is encrypted extra time is required in order for the message to be encrypted There is nothing you can do for that kind of overhead However the timeout period
122. gt Software SW SW No 59 HEX setting 01 press FIX 2 Set the Security mode Security mode amp gt Engine FW DipSW Select 1 3 Turn the Main SW OFF ON wait a few seconds between turning the MFP OFF and then back ON SPECIAL NOTE Solution contribution by Craig Blyther Rich Raynor ESS Cesar Jimenez Production Print SSD and KMBT Japan Solution ID TAUS0651694EN Solution Usage 4 Description CLOSE amp gt SECTION PROPERLY message with an illustration of the document feeder raised when an original is placed in the document feeder Solution CAUSE The magnet on the bottom right front of the document feeder is not properly aligned with the reed switch which is under the cover SOLUTION Loosen the screws below the right hinge of the document feeder to align it The document feeder manual lists this adjustment to correct document skew so ensure that the documents do not skew after changing this adjustment The specification for maximum skew is 3mm SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 266 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0702698EN Solution Usage 4 Description Data Light is constantly on Solution CAUSE Corrupted data SOLUTION To correct 1 Perform a Data Clear 2 Go into Service Mode amp gt System 1 amp gt Initialization amp gt Data Clear CAUTI
123. high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code Ox00f00b00 Not printing Machine rebooting every few minutes Screen freezing in Konica Minolta logo Keep losing machine settings when power OFF OONDOARWND bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms 1 Screen freeze in Konica Minolta logo 2 Fax unit locking up theMFP or not recognized 3 C E084 error code 4 Cannot PING the MFP 5 C D203 error code 6 Display resetting to Japanese 7 Losing network settings after firmware upgrade 8 C E002 error code 9 Scan to E mail or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 56 bizhub C650 Miscellaneous 13 C 284x error code bizhub 60
124. into the MFP the user credentials are passed from User Authentication function to Scan to SMB function without any other user interact other thanpushing a one touch button The following MFP firmware is required for the Scan to Authorized Folder bizhub C203 version GER 72 bizhub C253 version GDR 72 bizhub C353 version GCR 72 bizhub C451 version GWK 6M bizhub C550 version GWK 6M bizhub C650 version GWK 6M Overview of steps to set it up 1 Ensure that date and time is accurate also set up Network time adjust 2 Setup one touch button leaving the User and Password is blank 3 Turn of User Authentication function 4 Test Function 5 In Tech Rep mode amp gt System 2 amp gt Switch Settings amp gt Switch 26 Hex assignment 0x01 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 227 bizhub C650 Software Driver related Solution ID TAUS0801330EN Solution Usage Description When attempting to unpack the Macintosh driver a file in sit format thefile is opened in Microsoft Word instead of uncompressing it Solution CAUSE Stuffit is not installed on the computer SOLUTION Please download and install Stuffit on the Macintosh SPECIAL NOTE S
125. is powered up again the machine will load the rest of the firmware in the order below Finisher ZU RU Printer After all the firmware downloads successfully oowerOFF the main power switch remove the CF card and power the machine up again with the main power switch SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0900794EN Solution Usage Description When User Authentication is turned on and configured to restrict color copies if the user enters a space between the username and the container object a new user with no restrictionsis created on the MFP Solution CAUSE User criteriafor Novell usernameswere not programmed effectively Therefore if the username is not entered precisely a new username is created on the MFP SOLUTION There is new firmware available to correct this issue There is also a switchavailable to allow the user to enter their typeless username or typeful username The code can be downloaded from the following ftp site ftp special 12345 onyxftp mykonicaminolta com novell_space Switch configuration is as follows 1 The way to input the user name in LDAP authentication was changed from DN all tree to uid only To input the user name in LDAP authentication Software SWNo 48 0x00 DN ex uid firstname lastname ou ssd dc konicaminolta dc us default Software SWNo 48 0x01 uid ex firstname lastname 2 The way toinput user the name in LDAP authentication befor
126. management for IT administrators and a powerful print driver for user utilizing multiple printers The concept is to offer a single universal PostScript PCL printer driver that is available for Konica Minolta MFPs and printers and that is also compatible with other brands of PCL PostScript printers This creates a common user interface across all printers and automatically detects printers on the network for easy configuration Please refer to attached Marketing Bulletin 09 GB 017 for more detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0901808EN Solution Usage Description How to properly connect a Jamex coin vending device Solution Please see the attached PDF document for details on how to properly connect a Jamex coin vending device Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0901813EN Solution Usage Description AU 201H Card Reader indicator light is flashing after set up Device is working correctly but why does the indicator light flash alternately read and green Solution This is normal operation of device SPECIAL NOTE Solution contribution by Chuck Tripp
127. mkcf tie G bizhub C203 mkcf ti25 G bizhub C253 mkcf ti2 G bizhub C350 C351 C450 mkcf G bizhub C353 mkcf til G bizhub C451 mkcf mi3 G bizhub C550 mkcf mi2 G bizhub C650 mkcf mi1 G SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902673EN Solution Usage Description When printing on 11 x 17 ledger size and the hole punch is selected from the IC 409 driver the job prints but the holes are not punched The hole punch works properly when printing on letter and when copying any supported size Solution CAUSE Incorrect punch position setting SOLUTION In Printing Preferences change the setting for Punch from Left to Top Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 237 bizhub C650 Software Driver related SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0902907EN Solution Usage Description How to setup SMB scanning to a Linux Unix based CIFS shared folder This folder can be in a discrete location or on a SAN or NAS Solution Prerequisite Default Domain Server setting specified correctly if you can do aPING confirmation successfully to the FQDN of the server then this is correct i e from the MFP do aPING confirmation to server01 mydomain com NTP Server setting Host or TCP IP address of the AD Serverassigned for users to logon to SMB Client needs to be on and set NTLM
128. mode switches and flip the switches ON OFF at least 3x Return the switches to the OFF position andreinstall the system software Please i nstall the following patches 1 W5C85 1 XL217 1 ZB8PP 1 Z5Q9E 1 105NZD Note The latest version firmware system software and patchesare available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez lan Lynch Freddie Burnham Production Print SSD Solution ID TAUS0648761EN Solution Usage 11 Description FK 502 unable to transmit faxes Solution CAUSE The Fax is set for Pulse dialing SOLUTION Change the Pulse dialing to PB dialing To change the setting perform the following 1 Access the Administrator mode 2 Select 8 Fax Setting 3 Select Telephone Line Settings 4 Select PB 5 Power the copier OFF ON SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0700907EN Solution Usage 11 Description How to scan to E mail using an Emperon controller Solution See the attached documents whichhave step by step Scan to E mail setup instructions for the Emperon standard controllers Theseare training documents andare structured using classroom examples Be sure to replace site specific parameters TCP IP addresses E mail addresses etc with those specific to the installation Note
129. must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802914EN Solution Usage 1 Description Why all vCare CSRC and network settings need to be reset after the NVRAM reset procedure has been performed Solution After the NVRAM reset procedurehas been performed the MFP will stop communicating with the vCare system The NVRAM reset procedure procedure is performed to Initailize a corrupt NVRAM or to reset the NIC settings to Factory Default When loading this special firmware there is a choice to perform one of two options NVRAM Initialize Resets the NVRAM except those counters that are shown on the first page of the counter list NIC setting erase Reset the Network settings saved in the NVRAM Only one of these options can be performed at a time Additionally after either of the options for this procedure has been performed the MFP network settings will also need to be reset Please refer to attached NVRAM reset procedure for more detailsand for all settings which will need to be reset on the MFP To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html To reset vCare CSRC settings For the bizhub workgroup models the settings
130. name is Operator and the password is colorserver Solution ID TAUS0650393EN Solution Usage 1 Description Is scan to PC SMB supported in a Novell environment Solution Scan to PC SMB in a Novell environment is not supported as the necessary protocol is not installed on a Novell Server or client The following information are the specifications as of 9 08 04 for PC SMB scanning Supported environment 1 Connection to file sharing server in broadcast domain 2 SMB TCP IP shared folder of Microsoft Windows Non supported environment 1 Network beyond router 2 SMB other than TCP IP NetBEUI IPX are not supported 3 Direct Hosting SMB mounted SMB on Microsoft Windows 2000 or later 4 User Level sharing of Microsoft Windows 98 5 Sharing that needs authentication with Microsoft Windows 2003 Domain 6 CIFS mounting of non Windows OS e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware Restrictions of mounting 1 NetBIOS Name Binding a On Microsoft Windows network TCP IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP IP address from Domain name of Internet b On Microsoft Windows OS TCP IP address can be obtained from NetBIOS name by following procedures H Node case Cache in Local PC Inquiry to WINS server Inquiry by Broadcast Imhost in Local PC NetBIOS ver of host file in Domain Confirmation of host file in local PC In
131. of screen 5 Select NVRAM BRU Replacement Program IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied PART NUMBERS PWB MFP bizhub C250 C250P C252 C252P p n 4038 0121 06 bizhub C203 C253 p n A02E H342 05 bizhub C300 p n 9J06 H003 01 bizhub C352 C352P p n 9J06 0101 02 bizhub C353 C353P p n A02E H341 05 bizhub C351 C450 C450P p n 4037013104 bizhub C451 C550 p n A00J H020 07 bizhub C650 p n A00J H021 00 SPECIAL NOTE Solution contribution by Chuck Tripp and Cesar Jimenez Production Print SSD Solution ID TAUS0703575EN Solution Usage 26 Description FS 517 FS 519 FS 608 The part indicated by arrow is open Ensure that it is properly closed message Solution bizhub C451 C550 C650 with FS 517 FS 608 PROBABLE CAUSES 1 SW1 settings on the Transfer control board p n AO7R H090 12 are incorrect Please setSW1 1 and SW1 2 from OFF to ON SW1 1 OFF ON SW1 20FF ON Please refer to attachments for supporting information 2 The finisher FS 517 or FS 608 is not plugged into horizontal transport assembly when horizontal transport assembly is plugged into engine Comnnect the FS 517 or FS 608 to the horizontal transport assembly bizhub C203 C252 C353 C451 with FS 519 CAUSE SW2 under the shutter drive assembly of the finisher is in the incorrect position
132. of the PH unit in the panel then go to step h h Perform Skew adjustment reset i Perform Initialize Image Stabilization Go to stepjif not recovered j Change the PH unit k Input the value of the PH unit in the panel Perform Skew adjustment reset m Perform Initialize Image Stabilization Note Please see attached Color Shift document To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Please refer to Service Manual for all adjustment procedures SPECIAL NOTE Solution contribution by Jim Harding KMBS Edison Gregg Gallant Cesar Jimenez Mark D Attilio Production Print SSD and Rick Johnson SSD DSM Midwest Region Solution ID TAUS0654574EN Solution Usage 9 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 40 bizhub C650 Image blank or solid color Description Gray box es printed after installation One large gray box in the middle of all prints Many 1 inch boxes throughout all pages Solution CAUSE Installation procedures were not completed properly SOLUTION Complete the installation procedures thoroughly in the following order 1 Adjusting Touch Panel Press the Accessibility key Touch Panel Adj Setting Gradation Adjustment Go into Service Mode Image Processing Adjustment Gradation Adjustment Touch High Compression M
133. please perform the following Select the Scan key on the copier operation panel to enter the Scan Mode Select the setting to make the default value in Scan Mode Press the Utility Counter key Select User Settings on the touch screen Select Initial Setting on the touch screen Select Current Setting followed by OK Select Close twice to exit NOOR WD For the C203 C253 C353 C451 C550 C650 please perform the following Press the Scan Fax key on the copier operation panel to enter the Scan Mode Select the setting to make the default value in the Scan Mode Press the Utility Counter Key Select User Settings on the touch screen Select Scan Fax Settings on the touch screen Select Default Scan Fax Setting on the touch screen Select Current Setting followed by OK twice Select Close twice to exit Note The default settings of the Scan Mode can be set to factory default by touching Factory Default SPECIAL NOTE Solution contribution bylan Lynch and Mark D Attilio Production Print SSD ONOOBRWND Solution ID TAUS0648640EN Solution Usage 12 Description Key Counter location 4 pin connector Solution Please see the attacheddocumentation to see the various Key Counter 4 pin locations To view a PDF you may need to download a free copy of Adobe Reader Note Equitrac must have the supply cable Item CABX0094 along with any adapters for the product
134. print head temperature changes at least 2 degrees auto color registration correction is done This process which is a part of image stabilization takes 4 seconds Condition Behavior Machine state Time since last image stabilization Print head temperature change Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 117 bizhub C650 Miscellaneous Old firmware Ver 6B firmware Return from sleep 8 hours or more Image stabilization Image stabilization Less than 8 hours 2 or more Auto color registration correction Less than 2 No process Return from power save 2 or more Auto color registration correction Auto color registration correction Less than 2 No process No process 2 Suspend color IU life stop The life counter value can be suspended in the service mode This also suspends the IU replacement message Condition Life value message displayed Maximum print life stop Normal 1630M 3776M Suspend 5415M Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 118 bizhub C650 Miscellaneous 5581M Even if suspend is selected the number of prints will not exceed the standard yield Using this function will run printing into the margin of quality Therefore if extended lifetime is set print quality may be reduced if the life counter exceeds 3610M It is important to understand this limitation and monitor the machin
135. program a fax number Solution To program a fax number perform the following Enter the Administrator mode Select One Touch Registration Select Fax Registration Select Address Book Select Abbr Dial Select the first letter of the name optional step Select New Enter the name of the recipient Enter the fax number of the recipient Note Press the Pause key if pauses need to be inserted in the phone number especially when working with a PBX system 10 Exit the Administrator mode SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OONODOARWND Solution ID TAUS0900116EN Solution Usage Description Is printing via FTP supported Solution Printing via FTP is not supported on color MFPs SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD and Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 168 bizhub C650 Miscellaneous Solution ID TAUS0900205EN Solution Usage Description IC 409 compatibility Solution There has been an Item number change Item A074WY0 for the bizhub C650 C550 C451 has been discontinued Item A074WY1 now supportsboth thebizhub C650 C550 C451as well as thebizhub C253 C353 The IC 409 with Item A074WYO0 is no longer available Note The IC 409 is NOT compatible with the bizhub C203 or bizhub C353P Please refer to the attachedconfiguration sheetsfor complete detail on supporte
136. queueto correct the address SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0802704EN Solution Usage Description Microsoft Internet Explorer timeout when browsing to the NIC Solution CAUSE Internet Explorer is not set to refresh page every visit SOLUTION Set Internet Explorer to refresh page every visit by performing the following 1 Open Internet Explorer properties 2 Select Settings 3 Select the radio button for Every visit to the page and click OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802759EN Solution Usage Description How to two hole punch onto 8 5x11R paper when printing Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 162 bizhub C650 Miscellaneous Solution To perform a two hole punch print using 8 5x11R paper make the following selections in the print driver 1 Select the paper tray being used 2 Go to the layout tab and select Top Bind 3 Go to the Finish tab and select 2 Hole Top SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802764EN Solution Usage Description FK 502 how to program the default paper tray for RX fax Receiving Solution To program the default paper tray to print incoming faxes receiving RX faxes perform the following 1 Press the Utility Counter key Touch Administrator Setting on the touchscreen
137. readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0702106EN Solution Usage Description CHECK SUM VERIFY ERROR message Solution CAUSE Normal indication SOLUTION Once the CF Card has the firmware data installed using Cygwin a check is performedand the CHECK SUM VERIFY ERROR message shown in the attached sample might beindicated This is normaland the firmwarecan be usedwithout causing any problems Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Below are the sample commands for each model COMMANDS D being the drive letter of the CF Card bizhub C200 mkcf tie D bizhub C203 mkcf ti25 D bizhub C253 mkcf ti 2 D bizhub C350 C351 C450 mkcf D bizhub C353 mkcf ti1 D bizhub C451 mkcf mi3 D bizhub C550 mkcf mi2 D bizhub C650 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 310 bizhub C650 Warm up wrong display incorrect operation lock up mkcf mi1 D SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0702435EN Solution Usage Description CFC23 Solution CAUSE failed PWB MFPB PWB MFPB not working properly SOLUTION Reseat all the connections on the MFPB Board including memory Flash theMFP to most current firmware Replace MFPB Board and flas
138. right side hinge was out of alignment after the machine was moved Perform the skew adjustment on the right side hinge of the document feeder Note It may also be proactive to check other mechanical adjustments for the feeder Please refer to attached DF 611 DF 610 Mechanical Adjustment Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 267 bizhub C650 Warm up wrong display incorrect operation lock up section of the Service Manual To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The original size sensors under the glass are dirty Clean the sensors SPECIAL NOTE Solution contribution byCesar Jimenez Greg Lantowski Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0800111EN Solution Usage 4 Description No back light on LCD touch panel faint display Solution CAUSE Loose connectors on the Operation Panel Inverter Board OPINVB SOLUTION Remove the OP Panel Remove the bottom cover from the OP Panel and reseat the two connectors on the Operation Panel Inverter Board OPINVB SPECIAL NOTE Solution contribution by Gerald Koehl Senior Technician Braden Business Systems and lan Lynch Production Print SSD Solution ID TAUS0800274EN Solution Usage 4 Description The Fax Scan button does not light only beeps Solution To have
139. s 7 Double click on the desired disk and create a new folder 8 Right click on the new folder and select Share In the File Sharing dialog box Make sure the desired user s are displayed and or added as needed Set the permission level to Co owner to allow writing rights 9 Click on Share and then Click Continue to the Windows needs your permission to Continue message At the engine direct input 1 Press the Scan button on operation panel 2 Touch Direct Input tab 3 Touch Scan to SMB 4 In the host name field enter theTCP IP address of the target PC 5 In the Destination Folder enter the shared folder name 6 in the User ID field enter the valid workgroup or domain User Name 7 In the Password field enter the user Password 8 Press Start Note For more information on Microsoft Vista File and Printer Sharing technologies go to http www microsoft com technet network evaluate vista_fp mspx SPECIAL NOTE Solution contribution by Jim Behrends Mark D Attilio and Cesar Jimenez Production Print SSD Solution ID TAUS0700026EN Solution Usage 21 Description How black and white versus color increment the machine counters Solution The reason that many ofthe color printers will count a page as color even though the page content looks like Black and White or Gray is that many Office applications create or use graphics using RGB data Even though a graphic may be black it uses RGB values of 0 0 0 to achieve b
140. side of the actuator andpay attentiontothe direction of the actuator SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS0902479EN Solution Usage 3 Description How to set up Scan to SMB on Microsoft Windows 2008 Server Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 90 bizhub C650 Miscellaneous Solution Please see the attached video for the procedure The video should be played on Microsoft Windows Media Player version 9 or later The latest Media Player can be downloaded at http www microsoft com windows windowsmedia default mspx NOTE Video is only for the settings on the server Settings on the main body vary by model SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902703EN Solution Usage 3 Description MFP devices supported by eCopy ShareScan version 4 6 Solution The following Konica Minolta devices with open API version 3 5 are supported by eCopy ShareScan version 4 6 Color Models bizhub C203 C253 C353 bizhubC451 C550 C650 bizhubC552 C652 Black amp amp White Models bizhub361 421 501 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0603556EN Solution Usage 2 Description Power consumption data Solution Please see attachedpower consumption data for warm up standby and running modes To viewthe PDF Adobe Reader must be installed Adobe
141. specified in the administrator mode SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800355EN Solution Usage 0 Description How to set up Scan to SMB in Microsoft Windows Vista Solution Please perform the step by step procedure mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800400EN Solution Usage 0 Description Preventing the write from crashing on the AS 400 Solution In order to prevent the write from crashing on the AS 400 read the following IBM bulletin Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer The recommended setting for Inactivity timer should be set at some value other than NOMAX so that the connection will be closed during periods of no activity Even if not sharing on the network NOMAX can cause problems with the writer connection The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP IP transmission delays and printer processing delays The default setting of 170 seconds is usually large eno
142. string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10to send to the printer Publisher default the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the scriptfrom http ed mvps org 20031Rec reg and save the REG file to the Desktop script is also attached in case the URL cannot be accessed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 213 bizhub C650 Software Driver related 2 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031Rec reg to the registry 3 The new value will be added to the registry Note Refer to Windows registry information for advanced users http support microsoft com kb 256986 for additional registry editinformation Solution ID TAUS0701193EN Solution Usage 1 Description WEB PAGE CAN NOT BE DISPLAYED message using Microsoft Windows Vista Unable to browse to the NIC but able to print and to PING Solution CAUSE Incorrect Proxy setting SOLUTION Possible incorrect settings within the Proxy Server To check and see if the TCP IP address for the controller is set for Exceptions for browsing out to it check the
143. support TIFF PDF in a different way Switch Number 28 HEX Assignment 00 Forwarding TX by PDF format Default HEX Assignment 08 Forwarding TX by TIFF format Fax forward to a Box and Group membership at the same time is NOT supported It is a specification limitation that a Group containing a Box can be selected but the Box forward will be ignored Fax Forward to E mail and FTP SMB within a group is not possible SPECIAL NOTE Solution contribution by KM Europe BEU and lan Lynch Mark D Attilio Production Print SSD Solution ID TAUS0646730EN Solution Usage 19 Description How to change the Administrator password Solution To change the Administrator password perform the following 1 Enter the Service mode Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 62 bizhub C650 Miscellaneous 2 Press STOP 0 CLEAR to enter the Enhanced security mode 3 Select Administrator Password 4 Enter NEW Administrator password 5 Click on END SPECIAL NOTE Solution contribution by Ed Bellone and Mark D Attilio Production Print SSD Solution ID TAUS0702513EN Solution Usage 16 Description How to install connect an Equitrac device Solution There are 2 different methods for connecting the device Key counter connector 4 pin Vendor connector 8 pin To install connect Equitrac 1 EquitracOmust have thesupply cable Item CABX0094 along with any adaptersfor the product 2 Move the control panel up
144. that it is still printing for a long period after the actual completion The application is unavailable to perform any other tasks during this period Solution CAUSE A compatibility issue between a native Intel application like Adobe CS3 Suite applications and the Intel versionMacintosh OS 10 4x SOLUTION The best workaround for this issue is to hide the Macintosh DOCK The problem appears to be related to how the application interacts with the DOCK while it is visible Auto hiding theDOCK through preferences will correct this printing deficiency Adobe and Apple have not officially acknowledged this problem even though it affects printing using any print driver SPECIAL NOTE Solution contribution by Bill Enmke and Ed Bellone ESS SSD Solution ID TAUS0702214EN Solution Usage 6 Description When attempting to print with account track enabled the job log details indicate No account set for group authentication Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 201 bizhub C650 Software Driver related Solution CAUSE Missing TCP IP setting SOLUTION To allow printing with account track authentication enabled perform the following 1 Open the driver Printer Properties 2 Click onthe Configure tab 3 Click the Acquire Settings button 4 Select Specify IP Address or Printer Name 5 Enter the TCP IP address of the MFP SPECIAL NOTE Solution contribution by Mark D Attilio Product
145. the NVRAM data SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801493EN Solution Usage 4 Description Can jam codes be displayed to the user when they occur Solution This machine cannot be set to display jam codes as they occur To view jam code history enter the Service Mode and select Counter then JAM SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802862EN Solution Usage 4 Description FS519 Stapled sets are not properly aligned Solution CAUSE The aligning belt drive gear has been dislodged or is missing SOLUTION Reseat or replace the aligning belt drive gear p n 9J08 1626 02 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0808178EN Solution Usage 4 Description How to forward faxes to different destinations for each line with multi line fax option Solution Due to design constraints it is not possible to forward received faxes to different destination Both lines will forward received fax to same forwarding destination However on a limited basis it is possible to set up fax forwarding to different destinations based on TSI routing Please refer to the User manual for the model in question Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 83 bizhub C650 Miscellaneous SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE and lan Lynch Production Print SSD Sol
146. the Start key 5 When OK is displayed wait 10 seconds or more and cycle the main power switch OFF ON After the Data Clear 1 Reinstall the HDD under System 2 HDD and power the machine OFF ON 2 If a Fax is installed set the target back to U S in System1 Marketing 3 Re input the TCP IP address information 4 Import the address book and device settings Note Reinstall the HDD TCP IP address and set the machine to U S target if a FK 502 is installed SPECIAL NOTE Solution contribution by Chuck Tripp and Mark D Attilio Production Print SSD Solution ID TAUS0801654EN Solution Usage 1 Description LK 101 LK 102 LK 103 License Authentication Operation Guide Solution See attached LK 101 LK 102 LK 103 License Authentication Operation Guide Some of the topics covered are Input Display confirmation procedure when operation the license management Upgrade instructions when using functions added from i Option Instructions for part replacement Activation Deactivation Repair Initialization Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801836EN Solution Usage 1 Description Where is the SMTP E mail server information located on the controller Solution To locate the SMTP E mail server information Utility Counter Adminstrator Settings Password Enter 1234
147. the case of failure In essence if the document prints the job has failed to route to the selected location SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808521EN Solution Usage 0 Description Captaris RightFax Open Text Fax Server documentation Solution Please see attached Captaris RightFax now Open Text Fax Server documentation for reference To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html The documentation includes Setup Utility for Captaris RightFax User s Guide Operations for Captaris RightFax User s Guide Captaris RightFax Solutions with Konica Minolta white paper RightFax Connector Guide Notes 1 The links in the RightFax Connector Guide documentare live Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 134 bizhub C650 Miscellaneous 2 RightFax is now called Open Text Fax Server since the company Open Text purchased Captaris Solution ID TAUS0900072EN Solution Usage 0 Description Have the image transfer belt unit replaced soon message on the operation panel ls there a way to override this message Solution There is no way to override the Have the image transfer belt unit replaced soon message SPECIAL NOTE Solution contribution by Mark D Attilio Production
148. the desired changes to Max Mail Size e Exit after making the changes 3 File Type is set to Single page Set the File Type setting to Multi page To change the File Type setting perform the following a Press the Scan button on the operation panel b Select Scan setting c Select File Type d Select Multi Page to have the entire sent as a single file e Select Single Page to create a file for each page scanned For double sided scans a file is created for every two pages scanned Note JPEGs will always send as separate E mails Only PDFs and TIFFs can be sent as multiple pages SPECIAL NOTE Solution contribution by Jim Behrends and Mark D Attilio Production Print SSD Solution ID TAUS0703788EN Solution Usage 4 Description Originals left on original glass is displayed intermittently Paper of matching size not available may also be displayed Solution PROBABLE CAUSES 1 Incorrect document feeder height adjustment Note The original size sensors 20 degree switch and original cover sensors are OK Perform the document feeder height adjustment Note It may also be proactive to check other mechanical adjustments for the feeder Please refer to attached DF 611 DF 610 Mechanical Adjustment section of the Service Manual To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The document feeder
149. the following a Enter Admin Mode b Select Security c Select Management Function Setting d Press ON SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802424EN Solution Usage Description Tray 3 can not be used currently message on theMFP operational display panel Solution CAUSE Ttrouble isolation switch is set SOLUTION Set the Trouble Isolation switch for the tray to UNSET 1 Enter Service Mode 2 Select System 1 3 Select Trouble Isolation 4 Make sure the tray or peripheral in question is set to UNSET andpress the Apply button 5 Press End and then Exit back to the mainscreen SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0802430EN Solution Usage Description CC180 error code Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 320 bizhub C650 Warm up wrong display incorrect operation lock up PROBABLE CAUSES 1 AU 201H card reader was installed without the driver Prior to installing the card reader the AU 201H driver firmware must be downloaded to the MFP using the Compact Flash card Download the AU 201H card reader firmware to the MFP To verify the firmware is installed a Enter Service mode and select the Firmware tab b Select tab 4 and verify the firmware is listed under Loadable Device Driver Please refer to the attached firmware file and associated Rele
150. to 24 Ib 8 1 2x11 w A4 w and 16K w 3 sets 171b to 21 1 4 Ib 16 sets 21 1 2 Ib to 24 Ib from finishing tray number 3 The information can be found in the User s Manual on page 208 see attached Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801567EN Solution Usage Description Office Workgroup and Production Print Basic Functionality Chart Marketing Bulletin 08_GB_024 Solution Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print Basic Functionality Chart see attachment This chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems This at a glance chart will be helpful to determine product families standard and optional features print and scan PPM speeds copy print controller local and network scanning destinations and lastly fax functionality Models associated with the chart are bizhub 160 161f 181 200 C203 250 C253 350 C353 C353P 360 421 C451 501 C550 600 C650 750 and bizhub PRO C5500 C6500 920 1050e This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta com Note To
151. to E mail andCFA14 error code when copying off the glass CAUSE ThePWB MFP MFPB to scanner interface cable might be loose or is failing SOLUTION Reseat thePWB MFP to scanner interface cable If the error codes persist replace the interface cable p n AOOJ N140 01 CFA14 CAUSE There is no communication between the IPB and the PWB MFP MFPB SOLUTION Reseat the connections between the IPB and the MFPBthen tighten both ends of the connectors bizhub C203 0253 C353 C451 C550 C650 CFA14 and Please power machine off and on message CAUSE Failed IPB Note This may occur during the High Compression mode when performing the gradation adjustment SOLUTION Check the harness connection between the MFPB and the IPB Please replace the IPB PWB C if necessary p n AO2E H311 00 for bizhub C203 C253 C353 and p n A00J H011 00 for bizhub C451 C550 C650 CFC23code at power up CAUSE The MFPB board has failed SOLUTION Replace the MFPB board p n A02E H341 05 for the bizhub C353 and p n AO2E H342 05 for the bizhub C253 C203 SPECIAL NOTE Solution contribution by Tom Kelly Dave Bruni Ken Walker Malcolm Hibbert David Silverstein Workgroup SSD andMark D Attilio lan Lynch Gary Scimeca Cesar Jimenez Production Print SSD Solution ID TAUS0703281EN Solution Usage 8 Description C 6103 C6103 C 9401 C9401 or S 1 intermittently Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 256 bizhub C650 Warm u
152. to have web access 2 Perform a Data Clear on the MFP making sure that the default setting like PSWCis ON 3 Tryaccessing theMFP froma laptop first Use Microsoft Windows Internet Explorer 6 or Firefox Note Using IE7maypresent difficulties SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 111 bizhub C650 Miscellaneous Solution ID TAUS0800943EN Solution Usage 1 Description SMTP error 554 Solution CAUSE The mail servers are set to POP before SMTP as a security measure to prevent SPAM The mail server collectsthe TCP IP address during authenticationwith the POP server and then permits SMTP relaying from that TCP IP address for a short period of time This means thatincoming mail MUST be checkedbeforemail is allowed to be sent Ifsettingan E mail client like Microsoft Outlook to checkmail regularly outgoing mail may sit inthe Outbox until the incoming mail is checked again Ifonly checking mail wheninitially openingthe E mail client a Send Receive will need to be forced beforethe outgoing mail can be sent IfE mail is not checked within 30 minutes an Error 554 Relay Access Denied error may be received SOLUTION Quick Fix 1 Move anything inthe Outbox tothe Drafts folder 2 With nothing inOutbox click Send Receive 3 After a successful Send Receive try sending an E mail fromthe Drafts folder Long Term Fix i
153. to the Instruction Manual Asa result itshould beeasier to find those screws when opening the box andpreventsthem frombeingdiscarded with the packing material Modified from DF 611 OW0 amp gt AO1 HOW0023004 and onwards DF 611 WY0 amp gt AO1 HWY0011298 and onwards DF 610 WY0 amp gt AO7HWY0000336 and onwards amp lt New packing position of shoulder screw and mounting screw amp gt Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 350 bizhub C650 SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO703066EN Solution Usage Description Abnormal noise from the paper feed unit Solution See attachments KOM072223 pdf and KOM072223_ Applied Product Information xls for details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703072EN Solution Usage Description Strayhorizontal lines are printed in PowerPoint documents with the standard Emperon controller Solution CAUSE Firmware problem SOLUTION Update the machine firmware to v 6B or later Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution provided by Mike
154. two part numbers for them depending upon which is missing p n 4002 1481 01 and p n 4002 1480 01 Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0801572EN Solution Usage Description Output has squares on most pages The boxes vary in size and color Some are filled and some are open and sometimes rectangles are printed C FC2B code may be logged Shows square or rectangular boxes of solid colors Happens in black as well as all colors Sometimesblank areas of print or stange line patterns as seen in attached samples Very intermittent at times Scanning sometimes seems fine as problem does not occur on all copies andScans to PC aremostlyOK Solution CAUSE One of the memory modules has failed SOLUTION Replace the memory modules on PWB MFP as needed bizhub C203 C253 C353 p n V865 3000 14 bizhub C451 C550 C650 p n V865 3000 12 Note Please see the attached copy quality samples To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 htm SPECIAL NOTE Solution contribution by Bruce Bode KMBS Des Moines and Mark D Attilio Cesar Jimenez Production Print SSD Copyright 2010 Konica Mino
155. up Solution CAUSE Failed Printer Control Board PRCB SOLUTION Replace the Printer Control Board p n AOOJ H001 06 for bizhub C451 C550 and p n A00J 1329 01for bizhub C650 then flash theMFP firmware with most current Base firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901995EN Solution Usage Description Unable to print more then 1 set of a document from a user box when more than one document is selected Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 330 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE COMBINEmust be selected when printing multiple sets of multiple documents SOLUTION After selecting the documents to be printed press COMBINE and then change the number of copies sets desired SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0902169EN Solution Usage Description Print a document button and Save a document button are displayed when external memory is detected Solution CAUSE Firmware update required to enable disable the button availability SOLUTION Specialfirmware version GC6 R6 GD6 R6 for bizhub C253 and GE6 R6 for bizh
156. user wants to delete the file after it is printed from the user box The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left 6 Select a Product Group and then a Product model A File Type and OS are optional selections 7 Click on Show SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE Solution ID TAUS0901575EN Solution Usage Description How to print booklets for MicroSoft Publisher 2003 onto legal size paper using a Windows driver Solution To print booklets from MicroSoft Publisher 2003 perform the following In Publisher before creating the document 1 Select File amp gt page setup and under the layout tab select Full Page 2 Under the Printer and Paper tab select a page size of 5 5 X 8 5 and save 3 This will create a booklet that does not scale If the booklet was already created image size may need to be adjusted on each page When printing perform the following 1 Select File amp gt Print and then select the printer properties 2 On the basic tab select the paper size as 8 5 by 14 3 On the layout tab select booklet 4 On the fin
157. viewed without first entering its authentication data at the MFP Secure Print is a very powerful feature as it allows security control of a document on the fly The security data is imposed on the document in the print driver as a one time function that applies only to that specific printing of that specific document at that specific time No prior programming is required to use Secure Print APPLICATIONS The end user has a document prepared and wants to print the document to the bizhub however they do not plan on retrieving the document Note For step by step procedures please see attachment To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD and Bill Hall Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 106 bizhub C650 Miscellaneous Solution ID TAUS0703115EN Solution Usage 1 Description Booklet creation Solution PREREQUISITES An 8 page 8 5x11 Microsoft OfficeWord document with text will be needed In addition legal size paper 8 5x14 be must loaded in one of the cassettes The bizhubmust have the FS 608 booklet finisher APPLICATIONS The end userhas to create an 8 5x14 stapled and folded booklet from a Microsoft Office Word document that is 8 5x11 Note Please perform the
158. viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801602EN Solution Usage Description The Engine Network ID MAC address does not appear on the configuration page in DHCP mode Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 157 bizhub C650 Miscellaneous CAUSE System code patch required SOLUTION Install the attached IC 409 patch file 1 VLROC Please refer to the attached Release Notes prior to installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Notes 1 The patch file 18 9MB is also available for download via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 To open the file s using WinZip WinZip must be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801609EN Solution Usage Description Troubleshooting Guide version 2 0 and Options
159. when burned If you must burn them on a Microsoft Windows machine you have to use the following method to make them portable a All the files must be saved stored in the same folder on the Macintosh b You must use the Compress function on the Macintosh to save all of the files in the folder in a zipped file format This must be done to make them portable c Once this is done then you can then burn them on a Microsoft Windows PC Rather than going through the additional steps it is easier to burn them on the Macintosh to start with SPECIAL NOTE Solution contribution by Freddie Burnham Cesar Jimenez Production Print SSD Solution ID TAUS0900752EN Solution Usage 7 Description AU 201H HID Proximity Card Reader information and instructions Solution The AU 201H is aproximity card reader that provides compatibility to commonly used HID proximity cards Based on a 125kHz RFID interface that reads the unique number from HID proximity cards Reader provides a confinement secure and efficient method for machine access and user authentication to a Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 72 bizhub C650 Miscellaneous bizhub MFP Supports HID card formats from 26 bit to Corporate 1000 http www hidglobal com page php page_id 9 and everything in between The AU 201H is also a proximity card authentication device that connects directly to the USB port of the Color workgroup MFPs bizhub
160. without using an authentication account and password This is the method that all users are using according to Lotus Incident 1632724 c Please refer to the attached document for more detail d To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf e To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD NOoORWOND Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 80 bizhub C650 Miscellaneous Solution ID TAUS0702693EN Solution Usage 4 Description Synchronizing Account Track users with Active Directory Solution Synchronizing Account Track users with Active Directory 1 Select Utility Counter 2 Administrator Setting 3 4 User Authentication Account Track 4 2 User Registration Settings 5 2 User Registration 6 Select the User to Synchronize 7 Click on Edit 8 Choose Account Name located in the middle of the page 9 Select the User to Synchronize with the first selection 10 Click on OK twice 11 Click on Close Note Previously the Account T
161. workstation Use the most current KMBS printer driver or TWAIN driver The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Avwww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUSO900889EN Solution Usage Description Error 0032 File Not Found _MS bin message when writing version 2 firmware Solution CAUSE Latest version of Firmware Imaging Toolkit required SOLUTION Write the firmware using Firmware Imaging Toolkit 2 5 5 or Cygwin utility The latest version firmware utilitiesor system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 235 bizhub C650 Software Driver related Solution ID TAUS0900976EN Solution Usage Description After NVRAM replacement the MFP does not ask to enter Equitrac code Solution CAUSE Equitrac device has been unset SOLUTION Reenable the Equitrac device 1 Enter the Service mode 2 Press STOP 9 on the operation
162. 0 Konica Minolta Business Solutions U S A Inc March 2010 190 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE Failed switchback gate control SOLUTION Check the switchback gate for dragging staying up or increased tension and replace SD1 Switch Solenoid if necessary p n 9321 2200 32 Check inspect the Pulling Spring If the pulling spring has failed replace it p n AOOJ 8938 00 Note Please refer to attached document for parts information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0702903EN Solution Usage 4 Description FS 608 measure for half fold misalignment due to static Solution See attached Parts Modification Noticefor details Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0703172EN Solution Usage 3 Description Jamming from Tray 3 Solution CAUSE Insufficient paper feed take up pressure SOLUTION Add an additional weight plate p n AOOJP00100 to the paper feed take up assembly Note If a second weight plateis added
163. 0 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in Konica Minolta logo 2 Cannot recognize document feeder 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 Ordering Procedures Call the SSD Hotline at 800 825 5664 to open a Problem Ticket IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated lf a request is received without an established problem ticket number the request will be denied The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program Updates Status Call Logistics at 201 934 5339 Notes a Refer to the attached RA formand Bulletin Number 5783 for more detail The bulletin may be a bit out of date concerning actual ordering procedures and applicable models b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD
164. 0 creates awhistle like sound SOLUTION Please cut the seal p n AOOJ 4074 00 by 40mm and attach it on the duct of fusing cooling fan motor 1 as shown in the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C650 Breakage damage malformed removed part Solution ID TAUS0702441EN Solution Usage 3 Description FS 608 C1104 Solution CAUSE A damagedCoupling Gear in the stacker section of the FS 608 SOLUTION Replace the 18 tooth 18T Coupling Gear p n 129U 7704 1 Note Please refer to page 13 of the May 2007 FS 608 Parts Manual attached To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution provided by Bill Griswell Gordon Document Products in Marietta Georgia Solution ID TAUS0801971EN Solution Usage 1 Description P 22after install Solution CAUSE Laser unit mounting posts are broken off when MFP installed causing the color misregistraion P 22 error Tray 1 may have been stuck and when forced open can also break off laser unit mounting poststhatmay protrude through into Tray 1 SOLUT
165. 00 420 360 Please refer to attached documentation fordetails 7165 7155 Di650 Di551 Please refer to attached documentation fordetails 7272 7255 Di7210 Di5510 Please refer to attached documentation fordetails bizhub 750 600 Please refer to attached documentation fordetails Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 60 bizhub C650 Miscellaneous Solution ID TAUS0O701261EN Solution Usage 22 Description How to set up Scan to SMB in Microsoft Windows Vista Solution Microsoft Windows Vista has a Public Folder Sharing function to make the setup easier than the previous OSs Follow the procedures below At the Workstation PC 1 Right click on the Network icon on the desktop 2 Select Properties 3 In the Network and Sharing Center and then under the Sharing and Discovery title click on Public Folder Sharing 4 Click on Turn on sharing so anyone with network access can open change and create files 5 Click Apply Click Continue to the Windows needs your permission to Continue message 6 Create the folder and set to share Click on the This Computer icon in the Network and Sharing Center to display the available hard drives or local disk
166. 002 06 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801399EN Solution Usage 0 Description After flashing the machine firmware the machine is indicating code C165 Solution CAUSE Possiblefailed flash ROM on the ADF CB SOLUTION Please try rewriting the firmware to the flash card and reflash the machine If the flash does not help then please replace the DF CB p n A01H RA01 02 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0801693EN Solution Usage 0 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 304 bizhub C650 Warm up wrong display incorrect operation lock up Description Why is the message The job has been deleted due to insufficient memory displayed when printing PDF documents with booklet selected Solution The incorrect display of the message The job has been deleted due to insufficient memory when printing PDF documents with booklet selected has been addressed with the release of version J8 firmware i Option 2 Please install firmware version J8 or later to correct this issue The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0802195EN Solution Usa
167. 01 Please see the attached image for reference SPECIAL NOTE Solution contribution by David Aekus and Cesar Jimenez Production Print SSD Solution ID TAUS0652948EN Solution Usage 0 Description How to set up a TCP IP address Relay Configuration on a Microsoft Windows 2003 Exchange Server Please see the attached files for instruction Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 129 bizhub C650 Miscellaneous Solution To set up a TCP IP Address Relay Configuration on a Microsoft Windows 2003 Exchange Server perform the following Login to the Microsoft Windows 2003 Exchange Server Click on All Programs Microsoft Exchange System Manager Click on Servers select server Click on Protocols SMTP Right Click on Default SMTP Virtual Server and click on Properties Click on the Access Tab then under Relay Restrictions click on Relay Under Single Computer add the TCP IP address of the printer and click OK A Granted Key with the TCP IP address of the printer will be indicated click OK Now the server is set up to give the MFP device E mail Relay Access Note Please see the attached document as a quick reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS070088
168. 010 Konica Minolta Business Solutions U S A Inc March 2010 191 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling PROBABLE CAUSES 1 The exit tray drive motor M3 Conveyance has failed Replace the exit tray drive motor p n 15JK R704 00 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD 2 The FinisherDriving board has failed Replace the FNDB p n AO7R H020 11 for FS 517 p n AO7P H020 00 for FS 518 and p n A04D H020 12 for FS 608 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD 3 Broken gear in the tray 1 lifting mechanism Replace Up Down Gear A 40T 27T p n 14JS 7701 0 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0802525EN Solution Usage 2 Description Intermittent paper jamming between 2nd image transfer and paper exit section Solution CAUSE The paper exit actuatordoes not move properly binding SOLUTION To prevent this the shape of the actuator installation part of for the Guide Plate has been changed Moreover to improve jam access a Guide Assembly includinga Guide Plate has been added Please refer to the attached Parts Modification Notice for more information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan
169. 02EN Solution Usage 6 Description DF 610 DF 611 jamming on 2nd side Solution PROBABLE CAUSES 1 Damaged mylar on the 2nd transport guide plate Replace the damaged mylar p n 9J07 4703 01 2 The Before Read Sensor PS9 might be dirty or failing Check and clean PS9 p n9335 1910 92 Replace the sensor if necessary SPECIAL NOTE Solution contribution by Gregg Gallant lan Lynch Gary Scimeca Production Print SSD Solution ID TAUS0800209EN Solution Usage 5 Description FS 608 PK 512 PK 515 the hole position from the punch unit varies from front to rear Solution CAUSE Firmware upgrade required SOLUTION Upgrade theMFP firmware version to 6M or greater The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note It is also recommended to run the Punch Edge Detection Setting adjustment whichis listed on page E9 of the PK 512 installation guide The guide has been attached to this solution for reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUSO900909EN Solution Usage 5 Description Codes 3001 and 7216 when duplexing Copyright 201
170. 06 bizhub C250 C252 p n 9J06012106 bizhub C300 C352 p n 4031013104 bizhub C351 C450 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0702438EN Solution Usage 9 Description CE002at power up Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 251 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE MFPB has failed SOLUTION To correct 1 Perform a Data Clear 2 Access Service Mode and enable the Hard Disk Drive HDD 3 Format the Hard Disk Drive HDD 4 Replace the HDD p n A00J M723 00 Note Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n A02E H344 00 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n AOOJ 1441 00 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 5 Replace MFPB bizhub C451 C550 p n AOOJ H020 07 bizhub C650 p n AOOJ H021 00 bizhub C353 p n A02E H341 05 bizhub C203 C253 p n A02E H342 05 6
171. 0800354EN Solution Usage Description How to enable direct printing while Vendor 2 mode is enabled Solution To direct print without going through the Secure Print mode under Vendor mode please perform the following Access Administrator Settings amp gt Security Settings amp gt Function Management Settings amp gt Usage Settings for Each Function amp gt Print amp gt Please select OFF on Print setting SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800357EN Solution Usage Description How to program a paper tray for special paper type Solution To program a paper tray for a special paper type perform the following 1 Touch the paper icon on touchscreen 2 Touch the desired paper tray to be programmed on the touchscreen 3 Touch Change Tray Settings on the touchscreen 4 Touch the special paper type desired Plain Paper Special Paper Thick Thick 1 Thick 2 Thick 3 Letterhead or Colored Paper as desired by the customer 5 Touch OK on the touchscreen 6 Touch OK on the touchscreen SPECIAL NOTE Solution contribution by Ted Young and Mark D Attilio Production Print SSD Solution ID TAUS0800433EN Solution Usage Description IsMagneCote paper or magnetic backed paper supported Solution MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Copyright 2010 Konica M
172. 0803346EN00 PDF 501US_M1G1300UI EXE 600 DLBT0803843EN00 PDF 600_750_US_M1G3000V9 EXE 750 DLBT0803843EN00 PDF 600_750_US_M1G3000V9 EXE C203 DLBT0803485ENO00 PDF C203_A02E0Y0 F000 GE8 R5 EXE C253 DLBT0803484EN00 PDF C253_A02E0Y0 F000 GD8 R5 EXE C353 DLBT0803483EN00 PDF C353_A02E0Y0 F000 GC8 R5 EXE C451 DLBT0803493EN00 PDF C451_AO0KOY0 F000 GC8 R5 EXE C550 DLBT0803492EN00 PDF C550_A00JOY0 F000 GC8 R5 EXE C650 DLBT0803491ENO00 PDF C650 AOOHOYO F000 GC8 R5 EXE The modification notice and firmwareare available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 27 bizhub C650 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0802695EN Solution Usage Description FK 502 when routing to a fax to an E mail and the size of the fax is to large for the E mail server is a notification sent or does the machine indicate that the fax did not go through Solution Thereceived andforwarded job will be printed if it cannot be routed to the specified destinatio
173. 09 This occurs mainly in the morning when the machine stays in Power Save Mode overnight Main body and controller may need to be power cycled in order for printing to take place Solution CAUSE System code version 1 0 firmware bug causing the IC 409 to lose communication with the main body SOLUTION The IC 409 must have patches 1 U52ZX and 1 UF 108 installed to allow communication to be maintained during the Low Power Mode These patches only apply to IC 409 system code version 1 0 and should not be installed on the the IC 409 running system code version 1 01 and above Note The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ron Reed and Tony Pizzoferrato ESS SSD Solution ID TAUS0800785EN Solution Usage 22 Description With IC 409 version 1 01 system code theMFP will not come out of Power Save Mode when a print job is sent to the IC 409 This occurs mainly in the morning when the machine stays in Power Save Mode overnight Main body and controller may need to be power cycled in order for printing to take place Solution CAUSE Firmware bugwith the IC 409 version 1 01 in which itloses communication with the main body when theMFP goes into Power Save Mode SOLUTION A new patch file 1 XL217 for the IC 409 isavailable that corre
174. 0EN Solution Usage 0 Description How to get meter information on the number of copies and prints for color and B W according to each account or user Solution The meter count information gives you only the totals It does not break down by account or user SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0701032EN Solution Usage 0 Description Is Bates Stamping available when printing Solution Annotation Bates Stamping is a scan function and is only supported when scanning It is possible to date time page number and place a logo or company name on each page printed out with various stamp functions when using the Emperon controller If these settings are saved as a favorite setting in the driver it is then possible to have one touch Bates Stamping when printing Date time and page numbering are selections in the driver and can be edited for location A logo can be created as an overlay and the same method can be used for a company name Once all the selections are made they can be saved as a favorite setting to allow for quicker selection of the settings SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0701274EN Solution Usage 0 Description What options are required for to perform Bates Stamping Annotation Solution Thebizhub C203 C253 C353 C451 C550 C650do not require optional accessories to perform Bates Stamping Bates Stamping is offered as
175. 0g1300d1 exe bizhub 361 361us_m1g1300c5 exe bizhub 421 421us_m1g1300c5 exe bizhub 501 501us_m1g1300c5 exe bizhub 600 750 600_750_us_m1g3000da exe bizhub PRO 1050 1050_p131cpf0p exe bizhub C451 C451_AO0KOY0 F000 GC2 R4 EXE bizhub C550 C550_A00JO0Y0 F000 GC2 R4 EXE bizhub C650 C650_AOOHOY0 F000 GC2 R4 EXE bizhub C203 C203_A02E0Y0 F000 GE2 R4 EXE bizhub C253 C253_AO2E0Y0 F000 GD2 R4 EXE bizhub C353 C353_A02E0Y0 F000 GC2 R4 EXE bizhub C353P C353P_A02EY0 F000 GW1 72 EXE Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left 6 These files are located under Specials SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUSO900058EN Solution Usage Description The print driver is not migrating to the clients from the server Solution CAUSE An early version print driver was installed SOLUTION Remove the print driver files via the Server properties and then delete the actual driver icon Reboot the server and reinstall the latest version print driver The latest print drivers are available via the Konica Minolta Download Selector
176. 1 Place the Original on the Original Glass message when a document is placed in the ADF Solution CAUSE Incorrect Application setting SOLUTION Check to make sure that Book Copy main screen Application tab Book Copy Repeat Book Copy is not set to ON or set ON as a Default Turn OFF or set to NO SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0902480EN Solution Usage 2 Description How to set up Scan to FTP on Microsoft Windows 2008 Server Solution Please see the attached video for the procedure The video should be played on Microsoft Windows Media Player version 9 or later The latest Media Player can be downloaded at http www microsoft com windows windowsmedia default mspx SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902495EN Solution Usage 2 Description Image Unit yield enhancement Solution You can increase the overall yield of the cyan magenta and yellow Imaging Units by making several adjustments and changing specific settings on your MFP especially when customers copy or print more in black and white than in color In addition to increasing your CMY yields you can also extend the period of time before the IU Life and Replacement indicator appears Please follow the steps outlined inattached Bulletin Number 6901 IU yield enhancement procedure and settings are addressed in detail Note To viewthe PDF you
177. 1 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n A02EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tom Kelly and Don St Onge Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 297 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0802088EN Solution Usage 1 Description The machine is locking up when the hard drive is installed Solution CAUSE Corrupt firmware SOLUTION Re flash the machine with the latest available firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802194EN Solution Usage 1 Description After attempting to copy money the following error message is dis
178. 1 421 501 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 0 bizhub PRO 950 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 2 bizhub C200 vCare CS Remote Care E mail Setup Instructions version 1 2 0 bizhub C450 C351 C250 C352 C300 CS Remote Care E mail Setup Instructions version 1 3 8 bizhub C451 C550 C650 C203 C253 C353 vCare CS Remote Care E mail Two Way Setup Instructions version 1 0 0 bizhub PRO C500 8050 IP 901 IP 921 IC 405 IC 302 vCare CS Remote Care E mail Setup Instructions version 1 8 3 bizhub PRO C6500 C6500P C5500 C5501 C6501 C65hc Main body NIC _vCare CS Remote Care E mail Setup Instructions version 1 4 0 Notes 1 To open the file WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 2 This vCare documentation can also be found by using the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please see attached procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0658132EN Solution Usage 4 Description Cannot fax out with TOO and T82 error codes
179. 2 and click OK The HEX view of the file will be displayed in a tab Next open the actual CF card drive to be re imaged by selecting Extras in the menu then Open disk and uncheck Open as Readonly selection Point and click on the drive of the CF card making sure it is highlighted and click OK A warning message will be displayed click OK You should now have two tabs Image tab and the CF card tab Copy the contents of the image to the CF card byclicking on the image tab selecting Edit and Select all contents are now highlighted Click on Edit and then Copy progress bar will be displayed COPYING 10 Select the CF card tab select Edit select Paste Write the hex contents now turns red signifying changes have been made and need to be written to the CF card 11 Select File and then Save Warning message will be displayed select YES 12 Writing progress bar will be displayed 13 Select File and Close to close the connection to the CF card 14 Exit the application Please see attachments for additional information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html OONOARWNM Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 309 bizhub C650 Warm up wrong display incorrect operation lock up Note To open aZIP file WinZip should be installed WinZip can be
180. 2 Enter the Secure mode by selecting Stop 9 under Management Function button 3 Select Enable the Key Counter or vendor mode To allow the next Job reservation 1 Select the Next Job reservation 2 Select License 3 Select the Proper Pulse count for color under the Color Mode Note Please refer to attached Release Notes for each MFP To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Vartkes Tashjian ESS and Peter Porrey Northeast Photocopy Solution ID TAUS0802692EN Solution Usage 1 Description FS 608 unable to upgrade the finisher and the firmware flash process is stuck at the finisher with N G displayed on the operation panel Solution CAUSE The FS 608 finisher CB has failed SOLUTION Replace the FS 608 CB p n A04D H010 02 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802730EN Solution Usage 1 Description CC153 C C153 at power up after flashing the firmware Solution PROBABLE CAUSES 1 The machine was poweredOFF before the flash process was completed Re flash the machine Please wait until the Start key lights a solid blue before powering the machine OFF If the problem persistshaving performed the procedure mentioned above then replace the PWB MFP p n A02E H342 05 for bizhub C203 C253 p n A02
181. 2 and hit end If you cannot get into the Service mode or if the machine is locking you out because of the code then try the following Try physically disconnecting the HDD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 275 bizhub C650 Warm up wrong display incorrect operation lock up Enter the Service mode through the Trouble Reset screen Disable the HDD Power OFF the machine Physically reconnect the HDD Power ON the machine and enter Service mode through the Trouble Reset screen Enable the HDD Power OFF the machine as indicated and then again enter the Service mode through the Trouble Reset screen Physically format the HDD Logically format the HDD If all else fails try replacing the HDD p n A00J M723 00 Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n AO2EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe we
182. 5 Go to Save As 6 Select the locationto where the file is to be saved and select OK SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Solution ID TAUS0801452EN Solution Usage 1 Description Can the Fax Scan function be accessed when Account Track is enabled Solution The function is not possible when Account Track is enabled SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801546EN Solution Usage 1 Description FK 502 how to insert a pause in the PBX setting Solution It is not possible to insert a pauseafter the outside line access code in the PBX setting SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and lan Lynch Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 114 bizhub C650 Miscellaneous Solution ID TAUS0801649EN Solution Usage 1 Description How to perform a Data Clear Solution To perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased so it is recommended to export the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then
183. 51EN Solution Usage 1 Description DF 611 compatibility Solution The DF 611 Document Feedercannot be installed on the bizhub C650 The bizhub C650 requires the DF 610 Document Feeder SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0703719EN Solution Usage 1 Description How to save the scan settings as default when using the User Box feature Solution To save the scan settings as default when using a User Box follow the procedure below Create a User Box Press the Fax Scan button and select the User Box that was just created Select Scan Settings and input the applicable scan settings Press OK Press Utility Counter Select User Settings SelectScan Fax Settings Select Default Scan Fax Settings Select Current Setting 10 Press OK twice 11 Press Close twice SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD OONDOARWND Solution ID TAUS0703809EN Solution Usage 1 Description Where is the admin E mail address information entered when setting up scan to E mail via the Konica Minolta Web Interface Solution Under the Konica Minolta Web login as the administrator enter the admin password 12345678 unless it has been changed Under the Maintenance tab of the web interface select the Machine Setting tab Enter the admin E mail address information andfollow the prompts to save the informationthen exit SPECIAL NOTE Solution c
184. 5678 Network E mail SMTP Enter SMTP server address ONOOROND Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 115 bizhub C650 Miscellaneous SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0801966EN Solution Usage 1 Description How to print out a configuration page Solution To print out a configure page 1 Utilities Counter 2 User Setting 3 Printer Settings 4 Print Report Configuration page SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0802098EN Solution Usage 1 Description Increase yield of color imaging units using version 6B firmware Solution Several factors influence the yield of color Imaging Units IUs Color IU life is defined by the life count Life count is the number of hours that the IU is in use running Standard yield is the number of prints that the IU can produce before the life count reaches the life value under standard conditions as shown in the table below Due to this system a color IU may reach life end before achieving the standard yield under certain conditions This is because the ratio of hours that the IU is working for printing increases the print volume is low the number of prints per job p j is low the ratio of color to monochrome prints is low Factors that influ
185. 5x11 Note Please see the attached PDF for step by step procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703112EN Solution Usage Description How to perform a Letter to Legal Booklet creation Solution Please perform the step by step procedures mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703113EN Solution Usage Description How to fax from the Desktop using the fax driver Solution The FK 502 Fax Kit must be installed on the machine and the fax driver software must be loaded onthe PC The bizhubfax driver ison thePrint Driver CD orit can be downloadedvia the Konica Minolta Download Selector Access the Selector from the the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Normally a faxis sent by loading an original into the fax machine and sending it from the device With computer faxing PC Fax a faxcan besen
186. 690EN Solution Usage 2 Description If the network speed of the bizhub C451 C550 C650 is changed via Utility Administrator Settings Network Settings Detail Settings Device Setting to 100Mbps Full Duplex or 100Mbps Half Duplex on the main body the opposing setting is displayed when viewed in PageScope Web Connection PSWC The settings of 10Mbps Half Duplex 10Mbps Full Duplex and 1G Full will display in PSWC as it was set in the Device Setting mode on the main body Current Indication Incorrect Correct 100Mbps Full Duplex 100Mbps Half Duplex 100Mbps Half Duplex 100Mbps Full Duplex Solution CAUSE Firmware bug SOLUTION Firmware version 88 for the main body allows the network settings to be properly displayed on the operation panel Note The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 279 bizhub C650 Warm up wrong display incorrect operation lock up Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0800159EN Solution Usage 2 Description Intermittent C 3B04 C3B04 Solution CAUSE Power problem in the fusing unit Solution Replace the IH power supply IHPU p n A00J M400 03 andfusing unitcoil p n A00J R751 00 SPECIAL NOTE
187. 7243 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 193 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling Solution PROBABLE CAUSES Induplex mode when using hole punch PK 512 1 Incorrect adjustment To correct this problem perform the following a Enter the Tech Rep mode b Select Finisher c Enter FS FN adjustment d Run the Punch Edge Detection 2 Incorrect finisher firmware FS 517 only Note This occurs only when using 3 hole punch in duplex mode Upgrade the FS 517 firmware to version 14 or higher The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Intermittently when feeding from Tray 3 or Tray 4 3 The side guides for the paper trays have been moved towards the rear of the machine This is caused by the drawers being inserted withexcessive force when fully loaded with paper the paperbuckles in the Punch unit Please perform the attached Tray Centering adjustment To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution provided by Pete Meany Eastern Copy Products and Bill Hall David Silverstein Workgroup SSD Solution ID TAUS0801167EN Solution Usage 1 Description FS 608 J72 24 when half folding a single sheet on standard paper 20lb Solutio
188. 779EN Solution Usage 1 Description After ARPing LinkCom III the LAN light still flashes and is not seen in PrintGuide Solution CAUSE Incorrect procedure SOLUTION After ARPing the LinkCom box PING the TCP IP address in order to activate the ARP The light will go solid and it will be seen in PrintGuide SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0703089EN Solution Usage 1 Description FK 502 how to enable disable Compulsory Memory RX with dual line kit installed Solution To enable disable Compulsory Memory RX perform the following Press the Utility Counter key Touch Meter Count on the touchscreen Touch Check Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch FAX on the touchscreen Touch Line 1 on the touchscreen Touch System on the touchscreen Under the heading of Compulsory Memory RX touch ON or OFF as the desired setting Touch END on the touchscreen 10 Touch Exit on the touchscreen Note This applies only if a second fax line is installed on the machine SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD OHNRARONS Solution ID TAUS0703110EN Solution Usage 1 Description How to perform a Secure Print Solution SECURE PRINT Secure Print allows security to be imposed upon a document to be sent to the bizhubfor printing The document will be printed to a secure User Box and cannot be accessed printed or even
189. 78 Select 4 User Authentication account track Select 1 General Settings Select On MFP under the user authentication Select OK Select YES Select 2 User Authentication Settings Select 2 User Registration Highlight a Box number 10 Select User Name and enterthe individual s name 11 Select User Password and enter the individual s password 12 Select OK 13 Select Close 5 times to enter to the main copy screen OONONAHRWND Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 74 bizhub C650 Miscellaneous Note Please refer to attached documentation for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0647925EN Solution Usage 5 Description How to perform trouble reset to reset a trouble code Solution To perform trouble reset do the following 1 Turn OFF Main Power Switch 2 Turn Main Power Switch ON while pressing the Utility Counter key 3 Touch Trouble Reset 4 Check to make sure OK is on the display 5 Turn OFF the Main Power Switch and wait 10 seconds then power the unit ON SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0657446EN Soluti
190. 8 Reboot system SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD and Mike McCarthy Production Print SSD NOOR WO Solution ID TAUS0801285EN Solution Usage 2 Description Slow fax transmission TX Solution CAUSE Incorrect settings configuration SOLUTION Compare to another similar machine using the same document that is being faxed Check the following and try different settings 1 Check to make sure that the fax protocols are set correctly in Tech Rep Mode a In service mode select the Fax button b Select Communication button c Select the Protocol and set all the following to on V8 V34 V17 EP Tone V29 EP Tone V17 Selection Mode _ d Also select the OTHERS button and make sure that MH MR MMR JBIG is selected 2 Other things to take into consideration when faxing that will affect the transmission speed are the Scan Settings and the Communication Settings of the operation control panel of the MFP a Scan settings normal or standard are 200x100 but can go up to 600x600 b Original type text picture picture c Communication Settings V34 off on SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0802687EN Solution Usage 2 Description Unable to scan to SMB and five beeps are heard when pressing the Fax Scan key Solution CAUSE The machine memory is scrambled SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touch
191. 800742EN Solution Usage Description How to enable FTP Publishing Services on Microsoft Windows XP Pro Windows 2000 Windows 2000 Server Windows 2003 Server Solution Please have the Network Administrator perform the setup procedures mentioned in the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note 1386 files may be required The instructions are for Microsoft Windows XP Pro Windows 2000 Windows 2000 Server Windows 2003 Server SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800794EN Solution Usage Description Issystem softwarefor the IC 409compatible when the controller is connected to the bizhub C253 C353 and the bizhub C550 series MFPs Solution The IC 409 system software iscompatible for use withthe bizhub C253 C353 andbizhub C451 C550 C650 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800836EN Solution Usage Description PI 503 additional information concerning post inserter installation Solution Please refer to the attached file To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800944EN Solut
192. A File Type and OS are optional selections Click on Show All product related downloads are listed with the most current at the top of each category SPECIAL NOTE Solution contribution by Clinton Marquardt ESS ONOOBRWNDN Solution ID TAUS0902731EN Solution Usage Description Job Reservationnot available with Vendor 2 enabled Cannotscan the next job until previous printing is complete Solution CAUSE This is specification for the machine SOLUTION The modification necessary for this change is too extensive No product change requests will be accepted SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0902944EN Solution Usage Description Konica Minolta Logo is displayed at power up machine never completes the startup sequence Solution PROBABLE CAUSES 1 Missing or corrupt firmware Reload the machine firmware 2 The Interface Cable that connects the MFPB to the IPB is loose or damaged Reseat or replace the Interface Cable p n AOOJ N140 01 as necessary 3 Failed IPB Replace the failed Image Processing Board p n AOOJ H011 00 and load machine firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0902968EN Solu
193. A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0902003EN Solution Usage 1 Description Failed to install a Certificate message when attempting to install a SSL Certificate Solution CAUSE The certificate is a wild card certificate SOLUTION Use an individual domain certificate Notes 1 The wild card certificate can be determined by reviewing the certificate information Search for Subject field lists the domain search context If you see CN domainname com then this is a wild card certificate DNS field lists the complete domain name If you see domainname com then this is a wild card certificate 2 Wild card certificates are not supported with thecurrent specification If your customer requires this functionality please contact the SSD Hotline and complete the product specification change request form that will be provided by the adviser SPECIAL NOTE Solution contribution by Stu Dern ESS SSD Solution ID TAUS0902409EN Solution Usage 1 Description How to set up color restriction Solution To set up color restriction perform the following Enter Administrato
194. AM thoroughly troubleshoot the problem The NVRAM should be replaced only as the last resort Manytimes replacingit DOES NOT solve the issue and when it does onlya setting in the NVRAMmay havecaused the problem How to use NVRAM recovery card 1 Create the cardin same manner as making a normalfirmware card CAUTION Never format the CF card on color machines Write the datato the existing info using the Firmware Imaging Toolkit 2006 or Cygwin Please installthe special firmware bizhubC450 C351 20070301_ 4037 FO00 GCN G4 000 00 Checksum 29F9 EXE bizhubC250 C252 20070301_ 4038 FO00 GCN G4 000 00 Checksum 16E6 EXE bizhubC352 C300 20070301_ 9J06 FO00 GCN G4 000 00 Checksum 66AA EXE bizhubC203 A02E0Y0 F000 GEQ J8 00 EXE bizhubC253 A02E0Y0 F000 GDQ J8 00 EXE bizhubC353 A02E0Y0 F000 GCQ J8 00 EXE bizhubC451 A00 K OY0 F000 GCQ J8 00 EXE bizhubC550 A00 J OY0 F000 GCQ J8 00 EXE bizhubC650 A00 H OY0 F000 GCQ J8 00 EXE 2 Insert the card in the slot 3 Power ONMFP while pressing Clear key until below screen appears 4 Select either NVRAM initialize or NIC setting erase 5 Press Start 6 Power OFF ONthe MFP CAUTION When firstpowering ONthe MFP after having done NVRAM initialize the MFP panel maybecome dark for about 30 seconds after the hourglass screen Do not power OFF the MFP until operation screen appears If having done the NVRAM initialize be sure to make the
195. After the MFP powers up re enter all of the vCare settings and confirm successful communication with the vCare system For detailed information refer to the Ram Clear Settings and Data Initialization Settings section of the bizhub vCare CS Remote Care email Setup Instructions for each specific model PRO Models The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare For details refer to the CS Remote Care Initialization section of the bizhub vCare CS Remote Care Email Setup instructions for each specific model In addition after performing CS Remote Care Initialization and cycling the power reset the IP controller main body or for the C500 only Fiery controller email settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 277 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0702129EN Solution Usage 2 Description C2255 C 2255 shortly after power up Solution CAUSE Color developing motor p n 9J06 M103 00 fails to turn The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning The binding may be due toinactivity or improper storage of one or more color units SOLUTION To eliminate the error code perform the following 1 One of the color imaging units may be locked up Manually rotate each col
196. B MC is installed Install the correct PWB MC p n 4037780402 for bizhub C351 and p n 4037780303 for bizhub C450 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 250 bizhub C650 Warm up wrong display incorrect operation lock up bizhub C451 C550 C650 1 The PRCB ROM has failed Replace the PRCB p n A00J H001 06 and reflash machine firmware 2 Poorly seated connector on the PRCB board or failed PRCB board Reseat all connectors on the PRCB board Thoroughly inspect CN12 of the PRCB board Ensure all pins are straight and the connector is firmly attached to the board Replace the PRCB p n A00J H001 06 as necessary SPECIAL NOTE Solution contribution by Tom Kelly Mike Galletta Workgroup SSD and Cesar Jimenez Gregg Gallant Ed Bellone Gary Scimeca Ted Young Production Print SSD Solution ID TAUS0801188EN Solution Usage 11 Description After installing a Black K toner cartridge the machine still indicates that Black K toner is low Solution PROBABLE CAUSES 1 The toner bottle drive unit for Cyan and Black K has failed Before changing the toner bottle drive unit be sure that connectorson the PWB MC PRCB are properlyconnected especially CN16 CN24 and CN29 forbizhub C451 C550 C650 and CN19 CN21 and CN24 for bizhub C452 C552 C552DS C652 C652DS Disconnect the connectors and reseat them If the issue of low toner still remains when theMFP isrestarted replace the toner bottle drive unit for Cya
197. D TAUS0801321EN Solution Usage 1 Description Adobe InDesign CS3 on an Intel based Macintosh the job takes a very long time to print In addition duplexing causes the same content to print on the front and back of the paper For example the first 5 sheets of paper have page 1 on both front and back the next 5 have page 2 on front and back and so on Solution CAUSE This issue is not a Konica Minolta issue but rather an Adobe application issue SOLUTION Please go to the Adobe web site and download the update from the following web link www adobe com support downloads Please note that this issue does not affect Microsoft Windows users or PowerPC Macintosh OS users SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801687EN Solution Usage 1 Description When printing a Microsoft Excel 2003 2007 file with the PostScript driver it is printed with same size even though the Zoom value was changed Adjust to via Page Setup on the menu This symptom does not occur when printingwith thePCL driver orif usingthe PostScript driverafter changing the default value of Zoom in the printer folder Print Criteria OS Microsoft Windows 2K XP Vista Driver All versions on bizhub C353 C253 C203 magicolor 8650 and all versions except Initial Function Version on bizhub C650 C550 C450 Procedure 1 Change to an arbitrary value for Zoom Adjust to by File amp gt Page Setup on the menu after o
198. DCAO at power up C9402 C 9402 when copying or scanning Blank copies Color copies are black and white Solution Control panel does not respond even if touching some keyon the panel during sleep low power mode Other functions such as printing and PageScope Web Connection work normally This malfunction can be resolved bypowering the main power switch OFF ON CAUSE Poor connection for IPB PWB C or failed board SOLUTION Disconnect connectors wireson IPB PWB C and then securely reseat them If problem persists replace the IPB PWB C p n AOOJ H011 00 Stuck on Konica Minolta logo when trying to flash machineas it comesout of standby mode CAUSE Failed Image Processing board SOLUTION Replace the IPB p n AOOJ H011 00 CDCAO C DCA0O at power up CAUSE Corrupted firmware or damaged Image Processing Board Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 269 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Flash the MFP with current firmware Reseat the connections on the Image Processing Board and re flash Replace Image Processing Board PWB C IPB p n AOOJ H011 00 if necessary C9402 C 9402 when copying or scanning CAUSE The PWB Assembly C Image Processing Board has failed SOLUTION Reseat all connectors on the Image Processing board p n AOOJ H011 00 and replace if needed Blank copies internal prints and printing is normal CAUSE Poor connection o
199. Data Administrator PSDA version 4 when performing Settings for multiple devices through the Setting for multiple devices tab when Editing or Adding accounts the Data Export completes but with errors and no information can be written to other devices This issue occurs with alldevices communicating using OpenAPI version 2 x Additionally Japanese characters appear in the Permitted Functions section when performing Settings for multiple devices through the Setting for multiple devices tab when Editing or Adding account information Solution CAUSE Updated version of PageScope Data Administrator is required SOLUTION These issues have been addressed with the release of PageScope Data Administrator 4 0 4110 which is available for download via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT It is necessary to first uninstall the existing version of PSDA version 4 x and the Device setup utility from Add Remove Programs reboot the PC then install this current version The following have been changed from the previous version Fixing the problem as follows The permitted functions show as Japanese characters An error occurs to acquire the information of the account group box which does not support in OpenAPI version 2 X of the device The following version of the firmware of the product that connects to this app
200. E H341 05 for bizhub C353 p n A00J H020 07 for bizhub C451 C550 p n AOOJ H021 OOfor bizhub C650 2 Firmware problem on PRCB Re flash the machine If the problem is not resolved replace the PRCB p n A02E H001 06 for bizhub C203 C253 C353 and p n AOOJ H001 06 for bizhub C451 C550 C650 and flash the machine again Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Cesar Jimenez Production Print SSD and Bill Hall Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 299 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0802857EN Solution Usage 1 Description INSTALL TONER CARTRIDGE FOR ALL COLORSmessage on the operation panel Solution CAUSE The firmware is corrupt SOLUTION Flash or reflash the firmware to version J8 or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808118EN Solution Usage 1 Description Intermittent SERVER CONNECTION ERROR when scan
201. EDmessage every time the Start key is pressed and the machine never feeds the paper Solution CAUSE The OPH sensor PS40 has failed SOLUTION Replace PS40 p n A00J R901 00 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901560EN Solution Usage 1 Description On a vCare enabled MFP the start button continually flashes amber Solution CAUSE Thisoccurs if a technician did not press the Maintenance Completion button when exiting the MFP s vCare CS Remote Care settings in Tech Rep Mode This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP but may not have been fully completed SOLUTION If the blinking start key is related to vCare CS Remote Care settings use this proceudre 1 Enter the MFP s Tech Rep mode Press theUtility Counter button Press the Details button Press Stop 0 0 Stop 0 1 2 Press CS Remote Care 3 Press the Maintenance Completion button 4 Exit Tech Rep mode Note For certain MFP models this symptom also canoccur when it necessary to replace a board Consult the Field Service Manual and this Knowledgebase if the symptom is not related to vCare CSRC settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0902347EN Solution Usage 1 Description The machine automatically goes into duplex mode when printing from a tray set for letterhead paper Solution CAUSE
202. F Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702240EN Solution Usage 0 Description What is the Image Controller setting for the Fiery controller Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 345 bizhub C650 Set the Image Controller setting to Emperon controller Controller 0 or IC 409 Fiery controller Controller 1 Solution ID TAUS0703044EN Solution Usage 0 Description PageScope Data Administrator version 3 1 x can export counter data of each user from the user list into a TXT file however incorrect counter data is exported Solution CAUSE PageScope Data Administrator requires an update Note The counter data exported in version 3 1 x Copy_Total_Black This count increases even when printing Black White Copy_Total_Full Color This count increases even when printing Color Printer_Total_Black This count increases even when copying Black White Printer_Total_Full Color This count increases even when copying Color Copy_Total_Total This count increases even when pinting Printer_Total_Total This count also increases when copying SOLUTION This issue will be fixed in PageScope Data Administrator version 4 0 0 which is scheduled to be releasedJanuary 2008 Solution ID TAUS0700915EN Solution Usage Description Microsoft Windows Vist
203. FPB The machine may have been subjected to a power surge SOLUTION Replace the NVRAM and or MFPB The board part numbers are bizhub C451 C550 p n AOOJ H020 07 bizhub C650 p n AOOJ H021 00 bizhub C452 C552 p n AOPO H020 03 bizhub C652 p n AOPO H021 03 bizhub C353 p n A02E H341 06 bizhub C203 C253 p n A02E H342 06 Note The online NVRAM BRU Replacement RA Claim form is referenced in attached Bulletin Number 5783 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Before replacing the NVRAM thoroughly troubleshoot the problem The NVRAM should be replaced only as the last resort Many times replacing it DOES NOT solve the issue and when it does only a setting in the NVRAM may have caused the problem The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 253 bizhub C650 Warm up wrong display incorrect operation lock up 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on
204. GUI RealTime TWAIN driver version 3 1 2 5 for eCopy which supports version R5 firmware This No GUI RealTime TWAIN driver is posted on the Download Selector Enter eCopy under Quick Search and click Search Before installing thisTWAIN driver uninstall the current TWAIN driver then reboot the PC SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0900392EN Solution Usage 2 Description When scanning an 8 5x11 R duplex document from abizhub C203 253 C353 or C451 C550 C650 into the eCopy ScanStation client the second page of the scan is rotated 180 degrees This issue occurs with the Ver3 0 1 73_Mosel123_Thames_NoGUI TWAIN driver installed on the eCopy ShareScan SP2 ScanStation Solution CAUSE eCopy support has reported that this is the current specification When scanning a documentby the short edge the eCopy software processes the scan in Calendar mode When scanning a document by the long edge the eCopy software processes the scan in Bookmode SOLUTION The workaround to prevent this from occurring is to scan using the long edge first SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0900841EN Solution Usage 2 Description Using the Firmware Imaging Toolkit version 2 5 5 programming the CF card will appear to work okay However when the card is used to install the Firmware Loadable Driver for the AU 201H Proximity Card reader the download fails at the MFP panel showing Do
205. Highlight the Address option and input the following 000e0101 Highlight the Data tab and change bit 5 and 6 to 1 forON and 0 for OFF Select the Decision button Select END SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD and lan Lynch Production Print SSD ONOOBRWDY Solution ID TAUS0801416EN Solution Usage Description Error code C225B C 225B at power up Solution CAUSE Black drum motor M18 has failed SOLUTION Replace Main Drive Unit p n A00J R704 00 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801646EN Solution Usage Description The MFP will display Please Wait and any key operations will not be possible when sending fax to group address registered in the FAX program Copy function works after cycling main switch OFF ON However when switching to FAX Scan screen Please Wait is indicated and the MFP will hang up again Problem happens when Selecting program FAX key with group addressregistered in and deleting any of broadcast destinations from the group address displayed on the left area of the panel one touch list FAX Net FAX addresses remain in the broadcast destinations after being edited Note The problem will not occur when sending afax to group address without using program FAX key The problem will also not occur on scan to E mail BOX FTP SMB WebDAV Solution CAUSE Firmware upgradeis required SOLUTION Please upgrade the MFP fir
206. IAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800143EN Solution Usage 4 Description If User Authentication Active Directory Authentication and or Account Track is enabled on the bizhub C451 C550 C650 with version 58 or 6B firmware and PageScope Web Connection is used with Microsoft Internet Explorer version6 or 7 the web page may be blank or tabs may be missing and or the overall performance of navigating the page is extremely slow This is an intermittent issue Additionally with Authentication enabled andwhen accessing PageScope Web Connection PSWC if immediately trying to login as an Administrator a blank screen results When selecting the refresh button in the IE browser a Login Invalid message occurs Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 204 bizhub C650 Software Driver related Solution CAUSE This issue may be caused by Web browser IE cache setting Please try the following settings described in the attached documentation Note To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx Display Lang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf SOLUTION As a workaround if first logging in as an Authenticated user through PSWC then logging out it ispossible to log in to PSWC as an Administrator
207. IFF on these models However JPEG compression is not supported on Microsoft Office applications Office is not able to open 24 bit True Color TIFF SOLUTION It is recommended to use theblack and whitesetting on these models when a TIFF image is to be imported into a Microsoft Office document Note To view color TIF files you can download a free copy of Brava reader Please be aware thatKonica Minolta does not provide any support related to this software See attachedInstallation and User Guide for more detailed information To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Ron Reed SME SSD and Bill Hall Jim Behrends Workgroup SSD Solution ID TAUS0800366EN Solution Usage 5 Description When printing from Microsoft Publisher andperforming a mail merge thecopiesare all stapled together Solution CAUSE This is a known anomaly with Microsoft applications SOLUTION Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0630339EN Solution Usage 4 Description Printing from Microsoft Word when attempting to print a 5 5x8 5 booklet ont
208. ION Epoxy post back onto laser unit or replace entire laser unit P H assembly bizhub C451 C550 p n A00J R741 00 bizhub C650 p n AOOH R700 00 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0703203EN Solution Usage Description FS 517 FS 608 lower cover plate is bent out of the box at installation Solution CAUSE When placing the finisher on the palette the lower cover plate p n AO7R16090 was damaged by the packing material SOLUTION This issue only affected a small percentage of FS 517 FS 608 finishers The correction in the packing material has been changed for FS 517 s n AO7R00604 and later and FS 608 s n AO7U0081 and later Procedure to obtain a free of charge lower cover plate p n A07R16090 FOC FOC PART S ORDERING PROCEDURE U S market only Free of Charge FOC part s can be ordered via the online KMBS Technical FOC amp amp Special Programs order form which is accessible in MyKonicaMinolta com amp gt Service amp gt Warranty Repair amp amp Special Programs amp gt Warranty Services amp amp Technical FOC Programs amp gt SSD Technical FOC amp amp Special Programs Upon receipt and verification of the online claim information KMBS Logistics Operations will process a Free of Charge parts order All parts will be shipped via UPS Ground Service KMBS will ship all parts at no charge no invoice will be generated Questions related to an FOC parts claim
209. IS DOCUMENT Copyright 2010 Konica Minolta Business Solutions U S A Inc bizhub C650 Abnormal noise or odor Solution ID TAUS0703379EN Solution Usage 120 Description Creaking or squeaking noise from the paper exit area Solution This issue has been escalated to our solutions team in Japan and SSD is currently working with our Japanese partners in Support and R amp amp D to duplicate confirm the problem A resolution will be obtained for this issue as quickly as possible If viewing this solution via the web please establish a ticket via either the web or by calling the contact center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when this solution is updated IMPORTANT For phone advisors please attach this solution to the ticket so that an automatic E mail will be sent to the technician when this solution is updated End the call with call code Escalated to Japan As a temporary measure please replace the FusingUnit p n AOOJ R721 22 on machines below the following serial numbers bizhub C650 A00H010001659 bizhub C550 A00J010008998 bizhub C451 A00K010009747 Fusing Unit for the bizhub C652 C552 C452 p n AOPO R733 00 If the noise still persists some other probable causes solutions are 1 The Paper Exit Guide assembly needs cleaning To clean thePaper Exit Guide assembly a Open the right side door and locate the exit unit mounted on it It has a yellow warning label b Remove the t
210. Inserting USB memory device Press User Box Save Document System User Box External Memory Press OK SelectScan Settings SelectFile Type Press OK Press Start Notes a Konica Minolta has used several 8GB PNY USB flash thumb drives for testing b Please see attached training lab document for procedure detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html c Please see attached video 53 5MB Use QuickTime to view thevideo Apple QuickTime can be downloaded for free from http Awww apple com quicktime download SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OoN AWN Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 110 bizhub C650 Miscellaneous Solution ID TAUS0800822EN Solution Usage 1 Description How to set up Scan to FTP via PageScope Web Connection Solution Please perform the step by step procedures mentioned in the attached documentation To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution bylan Lynch Cesar Jimenez Mark D Attilio Production Print SSD Solution ID TAUS0800849EN Solution Usage 1 Description How to scan to SMB with the Fiery IC
211. J HOOC 00 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0656685EN Solution Usage 11 Description C C163 CC163 at power up and the code cannot be cleared Operation panel may be dimly lit Solution PROBABLE CAUSES 1 This error may occur afterflashing the MFP firmware It signifies a ROM contents faultyerror due to incorrect or corruptedfirmware being installed Reinstall thefirmware verifyingthat the firmware file and checksum corresponds to thecorrect machine The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Early version base firmware installed Please update firmware to most current base level available The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more bizhub C252 1 This error may occur intermittently afterreplacing PWB MFP It is possible the ribbon cable on PWB MFP was not fully seated Remove and reseat the ribbon cable on PWB MFP bizhub C300 C352 1 The DC Power Unit DCPU has failed Replace the DCPU p n 9J06620101 bizhub C351 C450 1 This error may occur after replacing PWB MC because the incorrect PW
212. K but subsequent pages are blurred near the trail edge Solution CAUSE The loop senors PS41 and PS42 have failed or possibly their actuators are worn or broken SOLUTION Repair or replace PS41 or PS42 and or the actuators p n 4037090601 PS41 PS42 p n A00J107500 PS41 Actuator and p n A00J104002 PS42 Actuator SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 43 bizhub C650 Image blank or solid color Solution ID TAUS0900649EN Solution Usage Description When printing to the machine why are blank pages omitted from the printed document Solution The omission of blank pages when printing has been addressed with the release of firmware version R5 Please update the machine firmware to version R5 or latter Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 44 bizhub C650 Image delay advance shift or skew Solution ID TAUS0800697EN Solution Usage 4 Description Adjustment procedure for color registration Solution Please refer to the attached document to adjust color registration To viewthe PDF Adobe Rea
213. LUTION Install the PC Fax driverwhich can be obtained from the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0702788EN Solution Usage 0 Description Small size customprint jobs from Microsoft Wordprint onto letter size paper Paperispulled from a tray configured for8 5x11 instead of the tray configured for the custom paper size Solution CAUSE The IC 406 or IC 409 Postscript print drivers are building the document for 8 5x11 letter size SOLUTION Perform one of the following solutions Print Microsoft Word documents using the appropriate PCL print driver To configure PostScript driver for small custom size printing on a Windows XP workstation perform the following steps a Access Printers and Faxes icon b Click on the File menu c Click on Server Properties d Click Create a New Form checkbox e Enter the appropriate paper size for width and height f Enter a form name g Click Apply to add the form Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 220 bizhub C650 Software Driver related h Open the Word document i Click on File menu j Click o
214. MBT Japan Solution ID TAUS0900441EN Solution Usage Description SMB printing for Emperon controllers Solution Please perform the step by step procedures outlined in the attached document To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fidf SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900661EN Solution Usage Description Unable to access or use advanced print features or account codes from Adobe PageMaker Solution CAUSE PageMaker uses its own PPDs to access printer features Certain features are not available through the PPD and require access to the Konica Minolta driver GUI SOLUTION To correct this issue perform the following 1 Select the driver properties from the printers group 2 Select Printing Preferences 3 Select the Advanced tab from the driver 4 Under PostScript Options disable PostScript Pass Through Note In PageMaker the PPD option should not be available when selecting the printer driver To access the Konica Minolta print driver features select the Setup button SPECIAL NOTE Solution contribution by Ted Young and Mark D Attilio Production Print SSD Solution ID TAUSO900689EN Solution Usage Description When s
215. Mike McCarthy Production Print SSD Solution ID TAUS0900517EN Solution Usage 1 Description The FS 608 fold position varies up to 1 inch Solution CAUSE The saddle stitch stopper motor M18 or its home position sensor PS23 is failing SOLUTION Replace M18 p n 13QJ R705 00 and PS23 p n 08AA 8551 2 as a set SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0901200EN Solution Usage 1 Description When printing or copying onto 11x17 paper from the bypass tray and using Thick 4 mode the paper stops about 1 3 of the way and jams Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n AOOJ H001 06 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901537EN Solution Usage 1 Description Creasing on the trailing edge of 11x17 paper from Trays 1 and Tray 2 The creasing does not occur if the paper is fed from the bypass tray Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 195 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling CAUSE Lower paper feed door latch is damaged or broken causing uneven pressure on the Lower Paper Feed Door SOLUTION Verify that Front Lock Claw p n A00J 5737 01 Front Lock Catch p n AOOJ 5742 01 Rear Lock Claw p n A00J 5738 00 and Rear Lock Catch p n A00J 5742 01 are not damaged and causing uneven pressure on the Lower Pap
216. N Solution Usage Description Can PageScope Data Administrator export user boxes to another unit Solution PageScope Data Administrator cannot export user boxes to another unit Note At this present time there is no application or utility except for the HDD Backup utility which takes hours to complete the backup SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0703383EN Solution Usage Description Why the Saddle kit option is not shown Solution The Saddle Stitch function and Fold function are available only when optional finisher FS 608 is installed SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703421EN Solution Usage Description Compatibilty of bizhub C451 firmware on the bizhub C550 C650 Solution None of the firmware versions are compatible interchangeable Note Each firmware version is specific to the model number and must be installed on the correct model SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703455EN Solution Usage Description Can one phone line be shared for voice and for fax Solution The specification requires the unit be connected to a dedicated analog PSTN line SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703511EN Solution Usage Description Can a pause be inserted into the phone numbe
217. N Solution Usage Description Configuration sheet Solution See attachment bizhub_C650_Config_V2 pdf for information Solution ID TAUS0702360EN Solution Usage Description Specifications and Install Guide Solution See attachment bizhub_C650_Spec_and_Install_Guide_V3 pdf for details Solution ID TAUS0702388EN Solution Usage Description User Authentication option on External Server is grayed out and cannot be selected Solution CAUSE On MFPs with firmware level 58 or above a new setting is now required when setting External Server authentication SOLUTION Please follow these steps to enable External Server authentication 1 Press the Utility key on the control panel and then select Administrative Settings 2 Login to the Administrative mode 3 Select User Authentication Account Track and then select Enter Server Setting 4 Select New enter the Server Name and then Server Type Active Directory 5 Select OK 6 Select General Settings and then User Authentication 7 User Authentication ON External Server should now be available Solution ID TAUS0702467EN Solution Usage Description Noise from Tray 1 and 2 Machine makes avibrating noise when feeding from both cassettes Solution CAUSE The clutch on Tray 1 feed unit was rubbing against the metal behind it This clutch engages only whenTray 1 and 2 are feedingbecause itassists Copyright 2010 Konica Minolta Business Solutions U S A In
218. NMPDRV or HPPJLDRV if SNMP is disabled in the environment Note Vary ON the device to allow attachment SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0703092EN Solution Usage 10 Description MFP devices supported by eCopy ShareScan version 4 3 Solution Please refer to attached documentation To viewthe PDF you may need to download a free copy of Adobe Reader Notes 1 The latest version firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution byBill Hall Workgroup SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0645779EN Solution Usage 9 Description How toperform a Data Capture Print Capture on MFPs when printing using the Emperon controller Solution Note This procedure is used when you are having a printing issue only The following must be set up in order to capture the files 1 Press the utility button and select Administrator Settings 2 Select Security setting amp gt Security Detail amp gt
219. OFF on the touchscreen 6 Touch Allow or Restrict on the touchscreen as desired by the customer 7 Touch 3 No Matching Paper Size and select Allow 8 Touch OK on the touchscreen 9 Touch the Reset key SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701876EN Solution Usage 1 Description How to change the display to Quick Copy or Copier Centric screen Solution TheMFP supports two different screen types Basic the default and Copier Centric quick copy To Change to the Copier Centric screen perform the following 1 Press Utility Counter 2 Select 2 User Setting 3 Select 2 Custom Display Setting 4 Select 1 Copier Setting The BASIC default tab will be displayed 5 Select QUICK COPY This is the Copier Centric option 6 Press Close 4 times to return to the Ready screen Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 103 bizhub C650 Miscellaneous SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0702015EN Solution Usage 1 Description LED blinks for low toner low paper Solution CAUSE By default the orange LEDs on the front of the machine blink when either the toner level or the paper level is low As a result operators may replace the toner cartrdige too soon wasting toner and increasing the cost of operation Similarly many operators prefer to have the pape
220. OFF the main power switch wait for 10 seconds then turn the switch ON Note If the result is NG e Possible causes includes failure of the document width detection variable resistor wrong wiring to the volume and failure of the DFCB SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD OMONONARWNDN Solution ID TAUS0703413EN Solution Usage 1 Description Image Repeat does not work Solution CAUSE Parameters were not set correctly or not set SOLUTION The size of the original to be repeated needs to be set Please perform the procedures mentioned in the attachment 41 3MB To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution provided by William McEntire KMBS Anaheim California Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 287 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0703564EN Solution Usage 1 Description Disk full error only when scanning to E mail Solution CAUSE E mail server limitation The maximum E mail size allowed by the server has been exceeded SOLUTION Reduce the size of scan jobs or enable binary division and set the divided mail sizeby performing the following 1 Enter the Administrator Mode 2 Select Network Settings 3 Select E Mail Settings 4 Select E Mail TX SMTP
221. OHP output quality may be at optimum levels Be sure to select Thick4 and not OHP Output will be counted under Thick4 bizhub C353 C253 C203 Official color transparency supportlS available for the bizhub C353 C253 C203 series provided the following conditions are met 1 The firmware version must be version 62 or later 2 Select Paper Type Thick4 on theMFP panel or from the printer driver Notes a Recommended OHP Paper CG3700 by 3M Item 7640000420 b OHP Interleave sheet is NOT supported Although Konica Minolta supports OHP printing copying utilizing this workaround Konica Minolta does not guarantee the image quality on the OHP to be equivalent to the image quality of other paper types and media c Please refer to attached Marketing Bulletin 08 GB 051 To viewthe PDF you may need to download a free copy of Adobe Reader bizhub C220 C280 C360 Recommended OHP Paper CG3700 by 3M Item 7640000420 Select Paper Type Thick1 on theMFP panel or the print driver bizhub C452 C552 C652 Forminimum firmware version 26 Recommended OHP Paper CG3700 by 3M Item 7640000420 Select Paper Type Thick4 on theMFP panel or the print driver For firmware version 24 or earlier Recommended OHP Paper CG3700 by 3M Item 7640000420 Select Paper Type Thick4 on theMFP panel or the print driver Please ensure that the following iscompleted first 1 Set the software switch Service Mode amp gt System 2 amp
222. OLUTION This issue will be fixed in PageScope Data Administrator version 3 1 6 which is scheduled to be released at the end of October 2007 Solution ID TAUS0800525EN Solution Usage 1 Description The manual bypass tray is recognizing paper size incorrectly Solution CAUSE Manual Bypass Tray is not properly adjusted SOLUTION Perform the Manual Bypass Tray Adjustment using the below procedure 1 Enter Service Mode 2 Select Machine on the touch screen 3 Select Manual Bypass Tray Adjustment on the touch screen 4 Select Max Width on the touch screen 5 Load the bypass tray with paper having a width of 301mm 6 Press the Start key on the control panel and verify that the result is OK on the display 7 Select Min Width 8 Load the bypass tray with paper having a width of 89mm 9 Press the start Key and verify that the result is OK on the display SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0800846EN Solution Usage 1 Description Print jobs go to a box on the machine instead of printing Solution CAUSE Incorrect setting SOLUTION To restore normal printing perform the following 1 Enter the Administrator mode 2 Select User Authentication Settings 3 Select Administrative Settings 4 Select ID amp amp Print Settings 5 Set ID amp amp Print to OFF SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUSO800980EN Solutio
223. ON Before performing a Data Clear make sure to backupone touches andTCP IP addresses becauseall will be cleared Note On machines witha fax unitinstalled the constant data lightproblem may be causedif an incoming fax is received RX while updating the firmware To avoid this disconnect the phone line before loading firmware SPECIAL NOTE Solution contribution byBill Hall Workgroup SSD and Cesar Jimenez lan Lynch Production Print SSD Additional information provided by Ramon Tappan KMBS Danka Solution ID TAUS0702746EN Solution Usage 4 Description Scan to E mail PDF attachment not arriving to E mail client Solution PROBABLE CAUSES 1 Binary division is set to a size that is small enough that all E mails are divided To disable binary division perform the following a Press the UTILITY COUNTER button and then select Administrator setting on the LCD b Enter the administrator password default is 12345678 c Select network setting followed by E mail setting d Select E mail TX SMTP and make the desired changes to Binary division e Exit after making the changes 2 Max Mail Size is set to a size that is small enough that all E mails are divided To disable Max Mail Size perform the following a Press the UTILITY COUNTER button and then select Administrator setting on the LCD b Enter the administrator password default is 12345678 c Select network setting followed by E mail setting d Select E mail TX SMTP and make
224. OR WOM Solution ID TAUS0702124EN Solution Usage Description Can theMFP print through the USB and Ethernet ports simultaneously Solution The unit is capable ofprinting through the USB andEthernet ports simultaneously SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702331EN Solution Usage Description Characters are printed compressed together in an Advanced Function Presentation Data Stream AFPDS jobfromthe AS 400 Solution CAUSE Some documents are designed in a way that Host Print Transform HPT finds it difficult to transform IBM has recognized this and has provided a solution SOLUTION A new DataStream type has been created forWSCST WorkStation Customization tables that instructs HPT to create an image of the page instead of transformingit character by character Using this method spacing is maintained throughout the document Note Attached is a general use WSCST where the tray calls are set to ATS SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD and Mark D Attilio Production Print SSD Solution ID TAUS0702358EN Solution Usage Description MSDS information for drum developerand toner Solution Attached are the Material Safety Data Sheets for the bizhub C451 C550 C650 Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be s
225. OTE Solution contribution by Mark Kemp ASG SSD and Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 270 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0802355EN Solution Usage 4 Description C2650 C 2650 code at power up Solution CAUSE Service EEPROM board SVERB has failed SOLUTION Replace the Service EEPROM board p n A02E H002 01 for bizhub C203 C253 C353 and p n A00J HOOC 00 for bizhub C451 C550 C650 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD and Clinton Marquardt ESS SSD Solution ID TAUS0900157EN Solution Usage 4 Description AU 101 disconnects after entering sleep or auto shutoff mode Solution CAUSE The firmware needs to be updated SOLUTION Please download the Special firmware that corrects this issue SPECIAL NOTE Solution contribution by Paul Santangelo ESS and Ed Bellone Production Print SSD Solution ID TAUS0901247EN Solution Usage 4 Description i Option Deactivation is performed when an MFP licensed for i Option will no longer be used for that function This applies to both the LK 101 and LK 102 i Option components After the Deactivation procedure has been completed the i Option Token or License will be available for use to be activated on another i Option capable MFP Solution Use these steps to perform license deactivation This process removes the link be
226. Press OK 6 SelectFile 7 SelectPrint Notes a Konica Minolta has used several 8GB PNY USB flash thumb drives for testing b Please see attached training lab document for procedure detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902848EN Solution Usage 0 Description Macintosh OS X version 10 6 Snow Leopard printer driver information Solution Pleasesee theattached documentation concerningdetailed information on Macintosh OS X version 10 6 drivers and supported devices To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0626631EN Solution Usage Description Is tandem printing or copying supported Solution Tandem printing or copying is not supported at this time SPECIAL NOTE Solution contribution by lan Lynch and Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 136 bizhub C650 Miscellaneous Solution ID TAUSO700388EN Solution Usage Description Black and White Microsoft Word documents are counted as color Solution CAUSE An E mail address is inserted in the document Documents
227. Print SSD Solution ID TAUS1000097EN Solution Usage Description The machine stops to run the stabilizer every 3 copies or prints It only appears to happen when thick 3 or 4 is selected Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 335 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE Failed temperature sensor in laser unit SOLUTION Replace laser unit C451 C550 C650 C452 C552 C652 p n A00J R741 00 p n A00J R741 00 p n AOOH R700 00 p n AOP1 R700 00 p n AOP1 R700 00 p n AOPO R712 00 aon en Tererewaz SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000335EN Solution Usage Description Misfeed detected Remove paper indicated by 0 message Trays 1 2 and 4 are shown with a misfeed detected see attached photo Solution CAUSE Failed PWB Assembly KH PFTDB SOLUTION Replace PFTDB p n A00J H002 06 SPECIAL NOTE Solution contribution byBrian Vaughn Service Supervisor Unisource Inc Lenexa KS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 336 bizhub C650 Solution ID TAUS0701317EN Solution Usage 16 Description The Start button is amber when attempting to scan to E mail When a sheet is placed in the document feeder it will not feed will not allow scanning Solution CAUSE The Administrator E mail Address field has not been filled out SOLUTION From the contr
228. Print SSD Solution ID TAUS0900410EN Solution Usage 0 Description Where is the serial number for the scanner located Solution The serial number for the scanner can be found on the right side frame Remove the right side cover on the scanner SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0900714EN Solution Usage 0 Description Is Bates Stamping supported when copying Solution Annotation Bates Stamping is a scan function and is only supported when scanning It is possible to date time page number and place a logo or company name on each page printed out with various stamp functions when copying By enabling header footer stamp Utility amp gt Administrator amp gt System setting amp gt Forward amp gt Stamp setting and then programming selections it is possible to place date and time distribution numbers and text on as either a header or footer when selected under Applications amp gt Stamp Composition but it will not have sequential page numbers or a logo Page numbering has to be selected separately and the location can be manually adjusted to fine tune exactly where it is placed along with the font size A logo can be saved as an overlay that can be selected with that option Once all the desired settings have been made to create the desired Bates Stamp it should then be saved in Mode Memory for one touch recall so that it does not have to be set up every time it needs to be used
229. Production Print SSD Solution ID TAUS0901842EN Solution Usage Description How to savedocuments to the HDD for an unlimited amount of time without the files becoming automatically deleted Solution To prevent files from inadvertently being deleted perform the following 1 Select Utility 2 Select Administrative Mode 3 Select System Settings 4 Select User Box Settings 5 SelectAutoDeleteSecure 6 Abovethe time setting buttons select the NO tab 7 Exit out of Administrative Mode Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 175 bizhub C650 Miscellaneous SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0901861EN Solution Usage Description How to display the vacant space available in the HDD on the touchscreen Solution To display the vacant space available in the HDD on the touchscreen perform the following 1 Press the Utility Counter key Touch Meter Count on the touchscreen Touch Check Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch State Confirmation on the touchscreen Touch Memory HDD State on the touchscreen The total volume of the HDD will be displayed on the touchscreen along with the vacant space available Touch END on the touchscreen Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD ONOOBRWPD Solution ID TAUS0902280EN Solution Usage
230. RAM may have caused the problem The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program and completely fill in the NVRAM BRU Replacement RA Claim form SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0656768EN Solution Usage 54 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 The latest print drivers are available via the Konica Minolta
231. Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS and Chuck Tripp Production Print SSD Solution ID TAUS0658215EN Solution Usage 2 Description How to program the touchscreen display language Solution To program the touchscreen display language perform the following Press the Utility Counter key Touch 2 User Setting on the touchscreen Touch 1 System Setting on the touchscreen Touch 1 Language Selection on the touchscreen Touch the desired touchscreen display language English French Spanish or Japanese Touch OK on the touchscreen Touch Exit or Close on the touchscreen Press the Reset key to return to the normal screen SPECIAL NOTE Solution contribution by Mike McCarthy and Ted Young Production Print SSD ONOnRWND Solution ID TAUS0701618EN Solution Usage 2 Description PostScript printer driver for Microsoft Windows Vista Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 91 bizhub C650 Miscellaneous The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and mor
232. Rogers KMBS Houston Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 351
233. S 10 5 1 Delete printer from system 2 Remove old version PPDs from system 3 Install driver version 1 8 0 for the bizhub C451and version 4 2 7 for the bizhub C550 C650 These driversare listed under the Color Products bizhub C450 or bizhub C650 Drivers Mac OS 10 5 x DO NOT SELECT ANY OF THE INTEL LISTINGS Driver will have a self installer 4 Add printer using new driver If message appears stating that not all files or software is loaded cancel the install delete all PPDs for the bizhub C451 C550 C650printers by searching for gz files on system and remove all empty Recycle Bin restart system 5 Enable Account Tracking or User Authentication on MFP 6 Open application and select File amp gt Print 7 Select Output Method from the print interface drop down list if Printer Features is only option shown in this section below the basic settings follow second part of step 4 as old driver information is still on system 8 Select Account Track or User Authentication as needed For Account Track Enter group name and password ClickOK for authentication Select Recipient User Enter user name and password Select User Authentication Server Setting Select setting used by MFP select save setting to eliminate this step in future Click OK Click OK 9 Select other desired paper Finishing Options Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 207 bizhub C650 Software Driver related 10
234. S Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Rich Raynor ESS SSD Solution ID TAUS0800826EN Solution Usage 10 Description Poor blue reproduction or intermittent banding front to rear Blue will have a marble effect and banding is most likely in brown or green but may appear in other colors Solution CAUSE First and second transfer is too low SOLUTION Increase the first and second transfer slowly until the problem is resolved To increase the transfer voltage perform the following 1 Enter service mode 2 Select Image Processing Adjustment 3 Select Transfer Output Fine Adjustment 4 Increase for each color under 1st transfer by 1 then test Repeat as needed 5 Perform the same for 2nd transfer if needed SPECIAL NOTE Solution contribution byJohn Sobala DSM North Region Solution ID TAUS0800208EN Solution Usage 3 Description Color registration issues Solution Review the attached lattice pattern sample image If this is the issue replace PWB MFP p n A00J H020 07 SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0901487EN Solution Usage 3 Description Poor copy quality with dark fill progressively becoming light and banding on the copies Solution CAUSE The black image unit has failed SOLUTION Replace the black image unit item IU610KO SPECIAL NOTE Solution contribution by Mark D A
235. SOLUTION Reposition the SW2 Microswitch p n 9331 2200 31 actuator under the tab as illustrated in the attached documention To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mike McCarthy Production Print SSD Solution ID TAUS0702374EN Solution Usage 22 Description C0105 code at power up and touch panel may be unresponsive Solution CAUSE FailedPower Supply board SOLUTION Replace theDCPS p n A00J M404 05 for bizhub C451 C550 C650 and p n AOPO R704 11 for bizhub C452 C552 C652 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 245 bizhub C650 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by lan Lynch and Cesar Jimenez Production Print SSD Solution ID TAUS0900082EN Solution Usage 19 Description Blank display Solution CAUSE Possible corrupted or damaged NVRAM SOLUTION Perform NVRAM Initialize with NVRAM recovery card or replace the NVRAM Note In case of the other issues than those mentioned Do Data Clear in system1 amp gt Initialization of Service mode Do NVRAM Initialize with NVRAM recovery card Ifproblem is not solved even though the above measurements have been applied the NVRAM will need to be replaced IMPORTANT Before replacing the NVR
236. SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800051EN Solution Usage 1 Description Black areas appear blue when copying Internal test prints and PC printing are OK Solution CAUSE Problem with CCD cable SOLUTION Replace the ribbon cable p n AOOJ N146 00 between the CCD and the IPB SPECIAL NOTE Solution provided by Alan Sielski KMBS Cleveland Solution ID TAUS0800181EN Solution Usage 1 Description The EK 602 does not communicate with the MFP Solution CAUSE TheMFP has an early version of firmware installed on it Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 289 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Upgrade the copier to version 6M firmware or greater The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0800185EN Solution Usage 1 Description When trying to scan to E mail the MFP control panel indicates the From Address needs to be entered Solution CAUSE The is a conflict with a setting under Communication Settings SOLUTION Set the Scan Fax settings back to factory default by performing the following procedure 1 Press the Fax Scan button
237. Select Print Please review the attached document for more information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703306EN Solution Usage 2 Description When using the PostScript PPD driver version 5 1 2 0 Page Setup options in Microsoft Office Excel are changed by print driver Print driver will change setup options such as Layout Scaling and Page size Solution CAUSE Incorrect settings SOLUTION Changes are madefrom within theprinter driver The setting Excel Job Control is enabled by default To disable enable 1 Go to the Printers and Faxes folder in Microsoft Windows 2 Right click on the desired printer 3 Select Printing Preferences 4 When device GUI opens select last tab labeled Others 5 Uncheck check Excel Job Control 6 Click Apply 7 Click OK SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703655EN Solution Usage 2 Description When the pop up Authentication setting is selected in the bizhubC451 C550 C650 driver it is necessary to enter the Authentication and Account Track information each time when printing in the pop up Authentication dialog box even through Synchronization is configured for User Authentication and Acc
238. Service Mode b Select the Option Board Status c Select UNSET of Fax Sub d Select End and Exit to return to copy screen 3 The FK 502 board is not seated properly Remove and reseat the fax board bizhub C451 C550 C650 4 Poor connection between the Fax board and the PCI board Ensure the connection between the Fax board and PCI board is secure Note Please use the attached document on how to check the connection between the Fax board and PCI board 5 The mounting brace for the PCI interface board into whichthe FK 502connectshas been pushed back not making a complete connection Note C B016 code may also be indicated Reform the mounting brace for the PCI interface board and ensure that the FK 502 is properly seated intothe connection f the problem persists initialize the Fax board Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C650 Controller no or slow print scan failure garbled data lockup Service Mode amp gt Fax amp gt Initialization 6 Fax misconfiguration The fax option isenabled when there is no fax kit installed Disablethe fax option a Enter the Service mode b Select System 2 c Select option Board Status d Check that Fax Circuit 1 and Circuit 2 are set to UNSET e Touch End andback out of Service mode f Power cycle the machine using the main power switch bizhub C552 C652 7 The fax PWB was installed in the incorrect slot When installing t
239. Set Direct Input to Allow 5 Exit the Administrator mode Special note Solution contributed by Donald Schroeder KMBS Rolling Meadows Solution ID TAUS0808105EN Solution Usage Description Where can a PPD file be found for Adobe PageMaker Solution Download the latest PostScript driver Once executed there will be a PPD PageMaker folder In the folder is the PPD file for the bizhub C451 C550 C650 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808135EN Solution Usage Description How to disable the charge cleaning motor Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 164 bizhub C650 Miscellaneous To disable the charge cleaning motor perform the following 1 Enter Tech Rep mode 2 Select System 1 3 Select Charging CH Cleaning 4 Select Self Cleaning 5 Select OFF Note A code C2101 C 2101 may occur at power up SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808218EN Solution Usage Description Where is the print head write unit window cleaning tool stored at on the machine Solution The print head window cleaning tool is stored in the compartment located in the front of tray 1 Solution ID TAUS0808234EN Solution Usage Description Where are the ICC color profiles stored on a Macintosh OS X system Solution Color Profiles are stored in the Libraries Colorsync
240. Solution Scan to HDD Scan to Email Scan to FTP and Scan to SMB support PDF version 1 4 The controllersupportw PDF version 1 4 for the Direct Print function SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS1000192EN Solution Usage Description File names of the exported data from PageScope Web Connection PSWC Solution File names ofmeter count data exported from PSWC Meter Count Product name_S N_SC_date txt Account TrackCounter Product name_S N_TC_date txt User Counter Product name_S N_UC_date txt Abbreviation key SC Sales Counter Meter Count TC stands for Account Track Counter UC stands for User Counter CAUTION Please note SC isNOT S ection C ounter it is Meter Count TC isNOT T otal C ounter it is stands forAccount TrackCounter SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS1000196EN Solution Usage Description Unable to create or edit a one touch destination when not logged into administrator mode Solution Cause Registering and Changing Addresses is set to Restrict in the Administrator Settings Solution To change address restriction setting please perform the following 1 Log into Administrator Mode 2 Select System Settings 3 Select Restrict User 4 Select Restrict Access To Job Settings 5 Change Registering and Changing Addresses from restrict to allow 6 Exit out of Administrator Mode SPECIAL NOTE Solution cont
241. Solution ID TAUS1000370EN Solution Usage 1 Description Scan to Sharepoint functionality provides the ability to store documents on a SharePoint server from an MFP In order for Scan to Sharepoint to work the appropriate i Option LK 101 must be installed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 128 bizhub C650 Miscellaneous The following models require i Option LK 101 361 421 501 C203 C253 C353 C451 C550 C650 The following models require i Option LK 102 v2 C220 C280 C360 C452 C552 C652 In addition certain requirements below apply Solution There are several configuration requirements Only SharePoint 2007 is supported The SharePoint site that the MFP connects to must be configured to use Basic Authentication NTLM Single Sign On or other types of Authentication are not supported A browser support file is required to be added to the SharePoint server in order to be compatible with the MFP s NetFront browser The MFP can only print PDF files from the SharePoint server Other file types such as Microsoft Word are not supported The MFP can only scan PDF XPS andTIFF files to the SharePoint server The MFP s Netfront browsersupports onlythe default Microsoft provided templates for the SharePoint site SharePoint site customized templates are not supported The only supported SharePoint action is Documentation storage SharePoint actions such as creating Tasks or Announcement
242. Solution Usage 0 Description Is multitasking possible in Vendor 2 mode Solution There is no solution that allows multitasking of jobs in Vendor 2 mode when more than one job needs to be processed otherwise it is not possible tokeep accurate tracking information on the MFP SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0701945EN Solution Usage Description Scan to E mail is not working Start Button is amber orange No Errors Document Feeder will not feed the originals Solution CAUSE The machine has not been properly set up SOLUTION Perform the following Press Utility Counter Administrator Settings 12345678 Select Administrator Registration Under Administrator Name enter a Name Administrator Name or Copier Name E mail address Enter Administrator E mail or Copier E mail Press OK Select Input Machine Address Under Device Name enter the given name for the copier E mail Address Enter the E mail address of the copier 10 Press OK 11 Exitby pressing Close three 3 times SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD OMONONAARWN Solution ID TAUS0702844EN Solution Usage Description When scanning to SMB using Send and Print why is an error message not displayed if the connection to the SMB server fails Solution The failure to display an error message when the connection to the SMB server
243. Solution Usage 1 Description Space bar and plus buttons are missing from engine s operation panel for User Authentication Password field Solution This is the current specification for these models Escalated to Konica Minolta Business Technologies in Japan Escalation System Support is working with ourdevelopment partner to obtain a resolution for this issue as quickly as possible Notes 1 If viewing this solution via the web please establish a ticket via either the web or by calling our contact center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when this solution is updated 2 For phone advisors please attach to this solution for an automatic email that will be sent to the technician when this solution is updated End the call with call code Escalated to Japan SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0902851EN Solution Usage 1 Description Multifunctional products and printers supporting bizhub vCare and or Total Counter Notification Solution Download the attached document which lists MFPs and printers compatible with vCare CSRC CS Remote Care or Total Counter Notification in the engine administrator mode Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS
244. Solution contribution by KMBT Japan and lan Lynch Cesar Jimenez Production Print SSD Solution ID TAUS0900054EN Solution Usage Description Unable to print via Authentication and NTLM ver2 Solution CAUSE The print driver is corrupt SOLUTION Remove the print driver files via server properties and then delete the actual print driver Reboot the Client and or the Server and then reinstall the print driver The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900327EN Solution Usage Description The MFP Controller Scanner and ADF firmware will load successfully but the Finisher will display Download N G The Printer RU and ZU will never start to download firmware When the main power switch is turned OFF the CF card is removed and then the main power switch is turnedON the machine will display a C C155 code Solution CAUSE The machine has not finished the firmware download procedure It requires a reboot to complete the firmware download SOLUTION After the C C155 code is displayed turnOFF the main power switch and reinsert the CF card containing the firmware program When the machine
245. System 1 3 Select Initialization 4 Select Data Clear SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS1000056EN Solution Usage 1 Description Blurry copies when copying off the glass Scans to FTP or SMB are also blurry Engine prints look fine see attached sample image Solution CAUSE The second or third mirror in the scanneris out of place SOLUTION Check the 2nd and 3rd mirrors p n AOOJ 2732 01 for correct positioning Reposition or replace as necessary Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 48 bizhub C650 Image failure other than density color magnification blur Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0802584EN Solution Usage 0 Description When printing 3 D or MaxiCode barcodes from AS 400 or mainframe the job does not print correctly Solution CAUSE There are too many variables for the HPT on a HOST system to correctly image a UPS shipping ticket and 3 D MaxiCode barcode SOLUTION Use a LinkCom III with the following configuration The configuration can be set up using PrintGuide Set up the LinkCom III to support IP40 emulation and install the IP40 font set Under the IPDS tab select
246. T Japan Solution ID TAUS0902704EN Description What file formats does eCopy ShareScan version 4 6 support Solution ShareScan v4 6 supports the following file formats PDF v1 4 or v1 6 PDF A CPY TIFF Group 3 TIFF Group 4 JPEG SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc 177 Solution Usage Solution Usage Solution Usage March 2010 bizhub C650 Miscellaneous Solution ID TAUS0902705EN Solution Usage Description What is included with eCopy ShareScan version 4 6 Solution There are two 2 types of eCopy ShareScan version 4 6 available 1 eCopy ShareScan Essentials v4 6 which includes the following Scan to Desktop Scan to Mail all E mail Connectors Fax via Mail all Fax via Connectors with the exception of Fax via Print Scan to Print Scan to Folder via Scan to Desktop Connector One 1 license of eCopy PaperWorks Note There is no Document Management 2 eCopy ShareScan Suite v4 6 which includes the following Scan to Desktop Scan to Mail all E mail Connectors Fax via Mail all Fax via Connectors with the exception of Fax via Print Scan to Print Scan to Folder via Scan to Desktop Connector eCopy Connector for Open Text Fax Server RightFax Edition eCopy Connector for Microsoft SharePoint eCopy Connector for Open Document Management eDOCS E
247. TAUS0702962EN Solution Usage 1 Description After the bizhub C451 C550 C650 is upgraded to firmware version 6B these devices will no longer display properly through PageScope Net Care The message No items on the screen are supported will appear on the Network System and other tabs when accessing the device through Net Care Solution CAUSE Net Care plug ins required SOLUTION Net Care plug ins for the bizhub C451 C550 C650with version 6B firmware are attached below and areavailable for download via the Konica Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 343 bizhub C650 Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more After applying the plug ins through Console Tools see attached Installdoc_en pdf then log into Net Care and deletethe existing devices IMPORTANT M anually add devicesback through List Manager This will not work ifdevicesare added back through Device Discovery Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0703043EN Solution Usage 1 Description When exporting a TXT file from PageScope Data Administrator with Authentication enabled Scans Counts are not recorded Solution CAUSE PageScope Data Administrator requires an update S
248. TAUS0808397EN Solution Usage Description FK 502 the confirmation page is printed on to 11x17 paper and not 8 5x11 Solution CAUSE The incorrect paper tray is set as the priority tray in Auto Tray Settings SOLUTION Perform the following procedure to select the desired paper tray for the confirmation page 1 Press the Utility key 2 Press User Settings 3 Press System Settings 4 Press Paper Tray Settings 5 Press Auto Tray Settings 6 ON the right side of the touchscreen under Tray Priority highlight the desired paper tray and then press the TOP icon to move the tray to the top of the list SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808472EN Solution Usage Description How to set Hidden User Info security feature Solution When enabled this featurewill enable user to hide document name when printing It hides printing status and can delete history of printed jobs To set up the feature og in as Administrator Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 166 bizhub C650 Miscellaneous 0 Security Settings amp gt 4 Security Details amp gt page 2 amp gt Hide Personal Info amp gt NO hides document name 0 Security Settings amp gt 4 Security Details amp gt page 2 amp gt Display Activity Log amp gt NO hides printing status 0 Security Settings amp gt 4 Security Details amp gt page 2 amp gt Delete J
249. TION Please enter Service mode and select System 2 Select Hard Disk and set it to Installed The machine will need to be rebooted SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0801770EN Solution Usage Description User authentication may fail in an environment where the MFP receives an ICMP Fragmentation Needed message Solution CAUSE Firmware update required SOLUTION Update to the most current version of i Option 2 Please refer to the attached Release Notes To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Avwww adobe com products acrobat readstep2 html Note The latest i Option 2 firmware to correct this issue has just been released from Konica Minolta Japan and may not yet be available via the Konica Minolta Download Selector It should be made available before the end of July 2008 Solution ID TAUS0801816EN Solution Usage Description Long distance access codes are not working when set up for TONE Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 317 bizhub C650 Warm up wrong display incorrect operation lock up CAUSE Incorrect settings SOLUTION Change the following settings in Service mode under Fax parameters 0e00d9 PB dial signal transmission time PB dial signal transmission time 0x19 125ms Bit will be 00101000 0e00da PB dial inter digit pause PB dial i
250. TION Replace the Output Tray cooling motor p n A092 R700 00 SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0801317EN Solution Usage Description FS 517 FS 608 jam code 7542 Solution PROBABLE CAUSES 1 Broken actuator for PS202 Replace PS202 actuator p n 13QE 4807 0 2 Paper is not fed into the finisher horizontal transport section PS39 paper exit isOK in I O M201 transfer motor does not have 24V DC Failed TRCB Transfer Control Board Replace the TRCB p n A07R H090 12 SPECIAL NOTE Solution contribution by Mike McCarthy and David Aekus Production Print SSD Solution ID TAUS0802442EN Solution Usage Description FS 519 FS 608 when half folding or center staple and fold the folded set will be folded again For example the half folded sheet will be folded again about 1 5 from the non folded edge Solution CAUSE The Tri Folding Gate has become dislodged SOLUTION Reposition the Tri Folding Gate to correct seating SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901497EN Solution Usage Description C1105 error code The exit motor will run for a few seconds Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 198 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE Broken coupler gear at the top of the rear saddle stitch unit SOLUTION Replace the c
251. The issue is not reproducible with Macintosh OS 10 4 x The issue is not just limited to the Secure Print ID field it occurs in some other fields of Owner information Note See attached Steps To Reproduce document for additional details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION It is possible to recover by clicking in the text box above or below the Secure Print ID text box once If you then click back into the Secure Print ID text box you can type into the text box SPECIAL NOTE Solution contribution by KMBT Japan and Mark D Attilio Production Print SSD Solution ID TAUS0808197EN Solution Usage Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 230 bizhub C650 Software Driver related Description The PostScript and PCL Favorite Setting ADD or EDIT buttons may be grayed out for a shared printer driver Point and Print accessed from an application s Print properties Solution CAUSE The domain login account has Print Only rights to the printer driver SOLUTION To enable the ADD or EDIT Favorite Setting in Microsoft Windows XP Professional 1 Click on Start Click on Printers and Faxes from the program list Right click on the appropriate PCL or PostScript driver Click on Printing Preferences Select the required fun
252. U S A Inc March 2010 85 bizhub C650 Miscellaneous 2 When TROUBLE RESET appears on the touchscreen press STOP 0 0 STOP 0 1 3 If prompted for a password enter 92729272 andtouch END SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD andlan Lynch Production Print SSD Solution ID TAUS0701161EN Solution Usage 3 Description Howto default the priority display screen to either copy or Fax Scan display screen Solution To default the priority display screen perform the following 1 Press Utility button 2 Select Administrator Settings and enter passcode default 12345678 3 Select System Setting 4 Reset Settings 5 Select System Auto Reset Solution ID TAUS0701349EN Solution Usage 3 Description AU 101 how to enable the Bio Authentication Unit Solution To enable the AU 101 perform the following 1 Press Utility Select Meter Count Press stop 0 0 stop 0 1 to enter the service mode Press stop 9 to enter the Billing setting Select Management Function Choice Select Authentication Device2 Select Bio Select End Select Exit 0 Cycle power OFF ON 2 3 4 5 6 7 8 9 1 Solution ID TAUS0702326EN Solution Usage 3 Description C CCO00 code at power up after updating firmware Solution CAUSE The HDD Conversion Up has not been performed after firmware upgrade SOLUTION To perform a HDD Conversion Up perform the following 1 Enter the service mode Utility Details sto
253. Usage 1 Description Square dots on copy internal prints Solution CAUSE Damaged PWB MFPB Please see attachment for a copy quality sample of the problem SOLUTION Replace the PWB MFPB and flash the copier with most current firmware PART NUMBERS bizhubC550 PWB MFPB p n A00J H020 07 bizhubC451 PWB MFPB p n A00J H020 07 bizhubC650 PWB MFPB p n A00J H021 00 Notes 1 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801723EN Solution Usage 1 Description Blank image from one or more colors Solution CAUSE The lock lever for the imaging unit is not locked properly and the imaging unit is not rotating SOLUTION Inspect the lock lever assembly and replace it if necessary The part numbers are A00J R701 00 forYellow Magenta lock lever A00J R702 00 forCyan lock lever A00J R703 00 forBlack lock lever SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0902316EN Solution Usage 1 Description DF 610 DF 611 wavy image on copies when origi
254. Usage 6 Description C 6102 C6102 error code at power up Solution PROBABLE CAUSES 1 The mirror below the exposure lamp has become dislodged causing binding in the optics when it tries to find its home position Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 259 bizhub C650 Warm up wrong display incorrect operation lock up Reinstall the mirror and the necessary retaining clips that secure the mirror assembly into position bizhub C451 C550 C650 only 2 Loose connection or failed scanner ribbon cable between the PWB C IPB and PWB IF REYB SCAN Reseat or replace the scanner ribbon cable p n AOOJ N146 00 as necessary 3 Contact failure of connector PJ108 on M201 or CNS5REYB SCAN on Scanner Relay Board Check and correct the connection of PU108 on M201 or CNSREYB SCAN on Scanner Relay Board Replace the scanner drive boardif necessary p n AOOJ HOOA 02 4 Malformed bentconnector pins CN2 on PWB C Attempt to straighten pins Replace PWB C p n AOOJ H011 00 if connector is too damaged to repair it will be neccessary to reinstall the firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached document to see connector location To viewthe PDF Adobe Reader must be installed Adobe Reade
255. Uwhen IU isinstalled and the seal may come off Magenta Yellow Cyan Black Note If encountering an Ozone Duct Seal that is coming off please attempt totape it securely Konica Minoltain Japanis investigating the issue andthe seal materialwill likely be changed SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900358EN Solution Usage 1 Description FS 608 how to print a Signature Booklet 5 5x8 5 with Macintosh 10 5 using Microsoft Word Solution Tocreate a Signature Booklet 5 5x8 5 with Macintosh 10 5 using Microsoft Word MFP is printingonto 11x17 paper perform the following 1 Select File Print 2 Select the drop down for Copy amp amp Pages 3 SelectPaper handling 4 Select Scale to fit 5 Select Destination paper size 5 5x8 5 not 8 5x11 6 InLayout amp amp finish select Booklet 7 Select Left bind 8 In Finish select Center staple and fold Note As long as 8 5x11R landscape isin the paper drawerselected in the printer driver it will print out a Signature Booklet of 5 5x11 SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0900475EN Solution Usage 1 Description Error code C 2A01 C 2A02 C 2A03 or C 2A04 Solution CAUSE Failed EEPROM in toner cartridge C 2A01 indicates cyan C 2A02 indicates magenta C 2A03 indicates yellow C 2A04 indicates black SOLUTION Replace the toner cartridge and reflash the machine Item numbers are
256. Visually inspect the leaf spring and the right door engagement If the door actuator does not contact the leaf spring correctly to engage drive reform the leaf spring to align with door actuator Note Malfunction code may occur immediately at power up or when the right door is closed SPECIAL NOTE Solution contribution by Pat Boykin DSM GSS Cesar Jimenez Gary Scimeca Mike McCarthy Production Print SSD and John P Sobala DSM East Region Solution ID TAUS0703436EN Solution Usage 15 Description Prints have a blue background and P21 is indicated Solution CAUSE Failed HV2 SOLUTION Replace HV2 p n A00J M408 01 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 248 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0701516EN Solution Usage 14 Description C 8104 C8104 code at power up Solution PROBABLE CAUSES 1 Failed Glass Movement Unit bizhub C451 C550 C650 only Replace the failedGlass Movement Unit p n AOOJ R706 00 2 Failed Original Glass Position Control Board PWB ID Replace the failed Original Glass Position CB p n 9J07 0104 02 3 Slit glass holderis applying to much pressure to the glass not allowing the cleaner plate to go all the way back into home position Carefully form the slit glass holding brackets to alleviate pressure between the slit glass and the cleaning plate
257. Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program and completely fill in the NVRAM BRU Replacement RA Claim form SPECIAL NOTE Solution contribution by Rich Giddings KMBS Indianapolis and Jim Behrends Workgroup SSD Solution ID TAUS0656230EN Solution Usage 8 Description CBO003 C B003 CB115 C B115 and orCB116 C B116 The error s may be indicated after installing the Dual Line Fax kit and initializing it or in the morning when the machine was in the Auto shut OFF mode Solution PROBABLE CAUSES 1 Incorrect items at installation Required items The ML 501 Fax Multi Line Kit Item 4599X001 alongwithFax Kit FK 502 and Mounting Kits MK 703 MK 704 for bizhub C351 C450 MK 706 for bizhub C300 C352 MK 704 MK 706for bizhub C250 2 Corrupted orfailed Fax Board Fax Kit Replace eitherMK 706 Mount Kit orFK 502 Fax Kit It will be necessary to order an Enhanced Option Kit Item 15LBX002 for bizhub C250 C252 C300 ltem 7640X029 for bizhub C203 C253 C353 Item 7640X023 for bizhub C352 Item 15LBX001 for bizhub C351 C450 or Fax Board Item 15LB for bizhub C451 C550 C650 Note Make sure to flash the Fax Board to current firmware levels matching the main body The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware an
258. a driver sharing Solution Attached is is a workaround for the current Microsoft Windows Vista driver sharing issue This may change as Vista evolves and Service Packs are released The process is as follows Upload the in box Konica Minolta Vista PostScript Driver from a Vista client PC to a Microsoft Windows 2003 Server Once the file is uploaded to the Server users can find the driver on the Share and install it by the normal method Device configurations from the Server share are preserved on the client Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701301EN Solution Usage Description FS 607 unable to upgrade the finisher firmware Solution CAUSE An anomaly has occurred during the standard finisher upgrade which prevents the finisher from being upgraded SOLUTION Power ON the Main power switch while holding the Utility Counter Key to enter Service Mode Proceed with the normal ISW upgrade for the finisher Solution ID TAUS0701577EN Solution Usage Description Is SIP fax supported Solution SIP fax is currently not supported in the U S market Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed inf
259. a Lotus Notes R5 or R6 server Performing a LDAP Search using an Anonymous Connection via Lotus Notes supportedLDAPVersion not enabled Solution LDAP Production R5 R6 server setup Edit Notes ini and add LDAP task ServerTasks Router Replica Update Amgr AdminP CalConn Event Sched Stats HTTP POP3 maps LDAP Create a new Configuration document for LDAP to control Anonymous Access Create a new Configuration doc call it Allservers in the Group or Server name then save and close the doc Now open the Allservers doc Note that the Basics tab has changed Select Use these settings as the default for all servers Note that Group or Server name is now Default Also there is now an LDAP tab Click on the fields that you want to be accessible button Set it to show First Name InternetAddress and LastName only Do this so only limited info is available Notes a If you upgrade a server from a previous release to Lotus Domino 6 the LDAP service uses the LDAP anonymous access configuration from the previous release If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6 PUBNAMES NTF design the list of attributes allowed for anonymous access include the following attributes attached Idap1 pdf not listed in the previous release b The Allservers configuration doc will only affect the servers running LDAP It will also allow the MFPs to access LDAP
260. a the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 209 bizhub C650 Software Driver related Solution ID TAUS0801606EN Solution Usage 2 Description When the IC 409 is installed the following two problemsoccur withthe Konica Minolta TWAIN driver A device is not automatically detected on the TWAIN driver When using manual registration of a device there is a connection error after pressing the Scan key Solution Existing Conditions bizhub C650 Series C353 Series Firmware version 88 i Option IC 409 version 1 0 version 1 01 Connection type Connecting IC 409 and Emperon controller separately Emperon TCP IP address Manual input Service Mode System2 amp gt Image Controller Setting amp gt Controller 1 OS Microsoft Windows XP SP2 Konica Minolta TWAIN driver version 3 1 2 3 Application Adobe Photoshop etc Procedure 1 Start Adobe Photoshop 2 Select the Konica Minolta TWAIN driver version 3 3 A device is not automatically detected amp lt issue 1 4 Register a device manually 5 Connect to the device 6 The error occurs whenthe Scan k
261. aded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0801431EN Solution Usage 3 Description When too many users simultaneously attempt to perform PageScope Box Operator functions while accessing the same MFP it is possible that the PageScope Box Operator PSBO application may lock up intermittently The PSBO application and or the MFP may need to be restarted in order to resume using the PSBO application Solution CAUSE It is possible for multiple users to connect to the same MFP simultaneously through PSBO However only one document can be downloaded at a time from the same device either through PSBO or PageScope Web Connection PSWC As a result if two or more users attempt to download a document in a box by PSWC or PSBO simultaneously from the same MFP the second user will have to wait until the previous download is completed SOLUTION If the lockup issue occurs the number of simultaneous connections from PSBO to the same MFP will need to be reduced It is possible that this specification may be changed for future models SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUSO900900EN Solution Usage 3 Description How to use Account Track User Authentication from Macintosh OS 10 5 Solution To use Account Track User Authentication from Macintosh O
262. ader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702223EN Solution Usage 1 Description Issue when configuring the KT 1 plug in counter option for the copier There is a long wire harness with alarge connectorthatis unable to connect tothe copier or counter Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 342 bizhub C650 Solution CAUSE Harness is forinstallation of the plug in counter install of the KT 1 for a bizhub C350 and is not needed SOLUTION Attachedare pagesfrom the bizhub C650 C550 C451 Field Service Manualwith instructionsfor installing the optional plug in counter kit The kit comes with all of the hardware and wire harness for connection to the bizhub color copier line Depending onthe installationthere maybe unused items There are no instructions with the kit Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702431EN Solution Usage 1 Description C4101 code at initial setup Solution CAUSE Polygon motor rotation trouble Polygon motor fails to turn SOLUTION 1 Reseat the PH unit connectors 2 Swap PH Unit p n AOOJ R741 00 3 Replace PH Relay Board REYB PH p n A00J HOOA 02 4 If the problem persists replac
263. adjustment be performed and when Solution In general the printer should be calibrated at least once a day depending on the volume of print jobs should be performed 30 minutes after the machine is powered on should also be performed at least every 1000 copies or less depending on the coverage fill of the copy print jobs Please refer to attached document for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900174EN Solution Usage 1 Description How to program the machine to automatically delete documents stored in a User s Box after the document is retrieved Solution To program the machine to automatically delete documents stored in a User s Box after the document is retrieved perform the following Press the Utility Counter key Touch 3 Administrator Settings on the touchscreen Input the administrator password default password is 12345678 Touch OK on the touchscreen Touch 1 System Settings on the touchscreen Touch 0 User Box Setting on the touchscreen Touch 6 Document Hold Setting on the touchscreen Touch OFF on the touchscreen Once OFF is selected the document is automatically deleted when retrieved from a User s Box Touch OK on the touchscreen
264. after referring to the attached Release Notes bizhub C451 A00 K OY0 FO00 GCN R5 EXE Checksum 3430 bizhub C550 A00 J OY0 FO00 GCN R5 EXE Checksum OE9F bizhub C650 A00 H OY0 FO00 GCN R5 EXE Checksum AB44 Notes Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 326 bizhub C650 Warm up wrong display incorrect operation lock up 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900090EN Solution Usage Description If trouble code is detected when printing the job in Memory User Box using MFP with FK 502 received FAX data disappears Solution CAUSE Firmwarei option 2 J8 or later is installed SOLUTION This problem has been fixed by version C451 C550 C650 GCN R5 Please install attached special firmware after referring to the attached Release Notes bizhub C451 A00 K OY0 FO00 GCN R5 EXE Checksum 3430 bizhub C550 A00 J OY0 FO00 GCN R5 EXE Checksum OE9F bizhub C650 A00 H O0Y0 F000 GCN R5 EXE Checksum AB44 Notes 1 To view a PDF Adobe Reader must be
265. aig Blyther ESS Solution ID TAUS0902596EN Solution Usage Description If a non supported USB memory stick is used after removingit from the MFP the print job from the PCwill not be printed Solution CAUSE Firmware needs to be updated SOLUTION Update firmware to version GCE R6 or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902612EN Solution Usage Description Error code C8302 when documents are fed through ADF Solution PROBABLE CAUSES 1 Failed FM1 Replace Fan p n 9J07 M103 00 2 Failed DFCB Replace Control Board p n A01H RA01 02 PWB Assy SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0902695EN Solution Usage Description N50 error when receiving an internet fax Solution CAUSE Firmware bug SOLUTION Please install the following firmware bizhub C650 C550 C451 C353 version R6 GCZ bizhub C203 version R6 GEZ bizhub C253 version R6 GDZ Note The firmware is available for download via the Konica Minolta Download Selector Login in via www mykonicaminolta com Select the Service tab located at the top of the page Select the SSD DNA Drivers MSDS link located to the left Select the Continue on
266. ailable 3 The client default settings are not saved Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 69 bizhub C650 Miscellaneous IC 405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 2 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were thatMedia Mixed function is not available by network printer IC 611 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 0 7 the PostScript Adobe driver version 1 0 0 7 or the PCL driver version 1 0 1 the print controller can be used with the following restrictions 1 The watermark function will not function when using the PCL driver 2 The PostScript Visual driver is not available with Microsoft Windows 2003 Server 3 Booklet mode may not function when called within Adobe Acrobat IP 901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 and 2 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available bizhub C350 Standard Controller Tested in both the C
267. ailable with Adobe Acrobat Solution TheMFP can apply the same PDF Encryption permissions at the device as are available when using Adobe Acrobat Solution ID TAUS0701027EN Solution Usage Description FK 502 how to set up Fax ABBR Dial Abbreviated Dial one touch Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 140 bizhub C650 Miscellaneous Solution To set up Fax ABBR Dial Abbreviated Dial one touch perform the following 1 Press the Utility Counter button Select 1 One Touch Registration Select 2 Fax Select 1 Address Book Select 1 Abbr Dial Select New Select Name and type the name that will be associated to this fax one touch optional Select OK Select Line Setting and select the desired settings accordingly Overseas TX ECM On Off Check Destination Line 1 2 or No Selection 10 Select OK 11 Select Tone and enter a known valid fax number with optional pauses if needed example 9 p 1 p 8601234567 Note Notice the one touch number that is now associated with this one touch example No 0020 and the Index of the location of the name this will becomethe one touch 12 Touch OK and clear 5 times to get back to the main screen 13 From the main screen of the MFP select the Fax button 14 Select Abbr Dial A and type in the fax one touch number No 0020 or just go to the Address Book and select the name that is associated to the fax one touch
268. al version 4 0 Solution Attached is a current list of jam and error codes Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rich Raynor ESS SSD Solution ID TAUS0703689EN Solution Usage 0 Description PK 515 modification for the FS 514 and the older style FS 519 Solution The FS 514 and the older style FS 519do not come with the punch waste container sensor bracket Part numbers and step by step procedure on how to assemble the bracket for the punch unit on the PK 515 for the older model FS 519 are included in the attached documentation Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 131 bizhub C650 Miscellaneous To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Solution ID TAUS0703747EN Solution Usage 0 Description Will the standard controller keep track of print jobs Solution The standard controller does keeptrack of print jobs Touch Job List then Job Details and then Job History to see the printed jobs Note Secure documents are automatically deleted after a set length of time The default setting is 1 day and the setting can be
269. all Microsoft Office 2007 SP2 To install the Service Pack run Microsoft Update or download from the Microsoft Office Online Downloads page SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0902472EN Solution Usage Description Files are sent to eCopy while ScanStation is in Send to eCopy mode but they are not pulled into eCopy Solution CAUSE WheneCopy compares the date of a file to be pulled into eCopy it looks at the modified date instead of the created date SOLUTION Check the date for the MFP or controller Make sure that the is near to the date for eCopy ScanStation Also please refer to theattached document from eCopy which willbe helpful when troubleshooting some scan to eCopy issues To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0902671EN Solution Usage Description Configuring a CF Card with firmware using the Command Line Solution Please see attached video for procedure The video is to be played on Microsoft Windows Media Player The latest Media Player can be downloaded at http Awww microsoft com windows windowsmedia default mspx Below are the sample commands for each model COMMANDS G being the drive letter of the CF Card bizhub C200
270. all version 58 firmwareor later on the machine Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0800765EN Solution Usage Description When printing bookletsthe machine performs a center fold but not saddle stitch Solution CAUSE The setting for No Authentication and Account Printing is set to Enable on the controller SOLUTION Run setup on the IC 409 and change the setting for No Authentication and Account Printing to Disable Apply the change and print a Configuration page to confirm that the change took place SPECIAL NOTE Solution contribution by Gary Scimeca and Freddie Burnham Production Print SSD Solution ID TAUS0801006EN Solution Usage Description No Dial Tone message when sending a fax via One Touch key The T1 fax linepasses through a PBX Direct Dial faxing works without an issue Solution CAUSE T1 fax does not have a dial tone like with analog phone systems When making a Direct Dial faxa person usually ignores the fact that there is no dial Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 24 bizhub C650 Controller no or slow print scan failure garbled data lockup tone and the fax
271. an failure garbled data lockup Can incoming faxes be forwarded to muliple email addresses Solution CAUSE Yes faxes can be forwarded to muliple email addresses SOLUTION This can be accomplished by creating a scan to email registration and entering muliple email addresses separating each by a comma Then select that registration as the fax forward selection This applies to the C203 series and C451 series Roughly 300 characters may be entered in the email address field SPECIAL NOTE Solution contribution by Dwayne Cormier Digtech OM and Don St Onge SSD Windsor Solution ID TAUS0902598EN Solution Usage Description When printing a Microsoft Word file with a large font in combination mode 4x4 a blank page may be printed Solution CAUSE Firmware needs to be updated SOLUTION Update firmware to version GC1 R6 or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902602EN Solution Usage Description Machine sends dials DTMF PB tones but a PBX will not recognize PB tones correctly and the dialtones remain or wrong numbers will be dialed within the PBX Solution CAUSE Afew newer PBX systemsprovidemuch better total quality on the line compared to older PBX systems but this m
272. and is not in color To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution PROBABLE CAUSES 1 TheMFP memory failed Enter the Service mode and select State Confirmation Select Memory HDD Adj and run the memory checks If the memory fails swap the 2 sticks of memoryand repeat the test If a different memory bank fails replace thefaulty memory p n V865 3000 12 quantity of 2 If the same memory bank fails PWB MFPB may be the problem 2 PWB MFPB has failed Replace the MFPB p n A00J H020 07 for the bizhub C451 C550 and p n AOOJ H021 00 for the bizhub C650 SPECIAL NOTE Solution contribution by Mark D Attilio and Gary Scimeca Production Print SSD Solution ID TAUS0801822EN Solution Usage 3 Description Grainy texture in the halftone image in high compression mode when copying Print is O K Normal condition Abnormal condition Solution CAUSE Laser drive board failure SOLUTION Replace the PH unit p n A00J R741 00 SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703218EN Solution Usage 1 Description Scan to E mail PDF or TIFF comes through as MIME encoded text instead of image file Solution CAUSE Corrupt machine memory settings SOLUTION Perform a System Data Clear 1 Enter the Service Mode Utility Details stop 0 0 stop 0 1 2 Select
273. as follows A070131 TN411K Toner Black Yield 45K A070230 TN611Y Toner Yellow Yield 27K A070330 TN611M Toner Magenta Yield 27K A070430 TN611C Toner Cyan Yield 27K Note If all the codes are displayed it may be necessary to replace the PRCB p n A00J H001 06 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0900512EN Solution Usage 1 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 125 bizhub C650 Miscellaneous Description Can custom or non standard size paper be used in paper trays 1 and 2 Solution Custom or non standard size originals can only be used and programmedfrom the bypass tray SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0900877EN Solution Usage 1 Description Is it possible to export details to a csv file using Pagescope web connection Solution You can export import data if this is a production level machine The other option would be to purchase Pagescope Enterprise Suite SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0901272EN Solution Usage 1
274. ase Notes 2 Corrupted or incorrect firmware caused a NVRAM failure To correct a Re flash the MFP with correct firmware b Perform a NVRAM Reset procedure then perform a NVRAM Initialization c Reboot the MFP d If you get a Security Pattern on the entire page 1 4 inch gray black squares all over the copies then perform the Copier Installation Procedure in the following order Touch Panel Adjustment in Accessibility settings Gradation Adjustment in Service Mode Date Time setting in Service Mode Date Time setting in Administrator Mode Enter Install Date in Service Mode Serial Number Input in Service Mode List Output in Service Mode If step b did not give you a MFP screen and you are still getting the C C180 then replace the NVRAM Step d is when you get a MFP screen and the error code went away but you are now getting a box pattern Please see attachments for detailed information Note The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca Mark D Attilio Cesar Jimenez Production Print SSD Solution ID TAUS0802447EN Solution
275. atest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The following Special firmware specifically addresses the MFP freezing withKONICA MINOLTA or the hourglassdisplayed ModelMinimum Firmware Version bizhub C353 A02E0Y0 F000 GWH R6 bizhub C253 A02E0Y0 F000 GXH R6 bizhub C203 A02E0Y0 F000 GYH R6 bizhub C650 A00 H 0Y0 F000 GWH R6 bizhub C550 A00 J OYO FO00 GWH R6 bizhub C451 A00 K 0Y0 F000 GWH R6 IMPORTANT If Special firmware version GWD R6 for bizhub C650 C550 C451 C353 GXD R6 for bizhub C253 GYD R6 for bizhub C203 is already installed please update to the latest version shown above bizhub C650 0550 C451 C353 0253 C203 CAUSE The NVRAM is corrupt or has failed SOLUTION Perform a NVRAM recovery procedure using the attached firmware files and associated instructions procedures If the NVRAM recovery procedure does not resolve the problem please contact the SSD Hotline IMPORTANT Before replacing the NVRAM thoroughly troubleshoot the problem The NVRAM should be replaced only as the last resort Many times replacing it DOES NOT solve the issue and when it does only a setting in the NVRAM may have caused the problem Note To open a ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file
276. ation Sound SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800613EN Solution Usage Description Update to Service Manual new Jam code amp amp Trouble codes are added Solution The bizhub C650 C550 C451 Field Service Manual updates Page562 Jam code 9901 is added Page 564 Jam code 9901 is added Page579 1 Description of jam code 9901 is added Page604 1 Trouble codes CC170 to CC174 are added Page657 Descriptionsof trouble codes CC170 to CC 174 are added Note Please refer toattached file for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800637EN Solution Usage Description The bizhub C451 C550 C650 series does notuse software switchestoisolate a faulty component Howcan this be done on these models Solution To isolate a faulty component please perform the following 1 Enter the Service mode 2 Select System 1 3 Select Trouble Isolation 4 Change the affected component to Set 5 Exit the Service mode SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 150 bizhub C650 Miscellaneous Solution ID TAUS0800643EN Solution Usage Description Are printer dr
277. ations program in dialog format Access limitations through auto protect Encoding backup data Please refer to the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 132 bizhub C650 Miscellaneous Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801064EN Solution Usage 0 Description Will print be inhibited when transfer belt unit life is exceeded Solution Printing will be inhibited when the maximum number of printed pages is reached for the transfer belt unit See the table below for the maximum page count for each machine Machine Maximum number of printed pages C250 C252 151 037 C300 148 386 C352 148 687 C351 C450 402 000 C203 C253 C353 180 000 C451 C550 C650 550 000 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801387EN Solution Usage 0 Description How to change the count for 11x17 to one Solution To enable one count on the total counter for 11x17 paper perform the following 1 Enter Tech Rep Mode and press Stop 9 2 Select Counter Setting 3 Press Mode 1 End and Exit Note Select Mode 2 for two counts SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc
278. aved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The MSDS documentation is also available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 143 bizhub C650 Miscellaneous Solution ID TAUS0702418EN Solution Usage Description Can printing be performed when using a host name instead of a TCP IP address via DHCP Solution Printing can be performed when using a host name instead of a TCP IP address via DHCP The Microsoft Windows 2000 or 2003 Server must be set to Dynamically update DNS A and PTR records for DHCP Note See attached screen shots for settings To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702517EN Solution Usage Description Why does the Start Key stay orange amber when trying to pri
279. ay cause a few new problems Problems aresimilar tothose which have been reported during the release phase of ISDN lines many years ago These areusuallyPBX firmware problems All our fax machines and fax Options like the FK 502 do have a conservative Equalizer setting to support the older PBX systems but this may causeexcessive power on the line and cause incompatibility between newer PBX systems and our products SOLUTION For the FK 502with DTMF PB dial tone problems please try all possible combinations of DTMF TxATT within the Service Mode Fax Modem NCU TXAtt If thisdoes not solve the problem please try Service Mode Fax Modem NCU Level DTMF Ifthe problem persists please try all combinations of 1 and 2 together Note Inone special case the Samsung DCS Compact PBX is causing the problem SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0902670EN Solution Usage Description Controller does not wake up when a print job is sent to it Solution CAUSE There are many reasons why the controller may not wake up SOLUTION Install the following system code patches in order and reboot the controller twice arter installing each patch W5C85 XL217 ZB8PP Z5Q9E Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 32 bizhub C650 Controller no or slow print scan failure garbled data lockup 105NZD UIG65 The firmware is available for download via the Konica Minolta Download Sel
280. b Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 229 bizhub C650 Software Driver related 3 Click on User authentication account track button and ensure that all is unchecked 4 Check that the Pop up authentication dialog when printing is unchecked a Open the Properties of the driver b Click on the Settings tab c Uncheck the Pop up authentication dialog when printing d Click Apply and Exit SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0802083EN Solution Usage Description PostScript or PCL driver will not hold the settings in Printing preferences Printing defaults Solution CAUSE The registry records only one setting for each user logging into Microsoft Windows SOLUTION This is the specification for the bizhub C353 C650 series printer drivers because the authentication settings and Account Track are stored in the Microsoft Windows User registry key Even if the authentication settings and Account Track are changed for Printing preference Printer default Application etc the datais stored in the User registry key which is always the same for your Microsoft Windows user account SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0802290EN Solution Usage Description When sharing the printer driver on Macintosh OS X version 10 x some printer features User Authentication etc do not work on client computers
281. b amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0900738EN Solution Usage 7 Description Requirements needed for testing and escalation to SSD or ESS of print quality or related issues for Fiery CREO Emperon and applications Solution Requirements are Hard copy samples of issue with the issue identified highlighted circled Hard copy samples of what the copies should look like if possible Engine test prints of gradations halftones at different densities levels 255 100 80 40 Mixed halftones at different density levels see attached Mixed halftones document for additional information All machine management and adjustment list printouts If relevant Fiery configuration page PostScript and or PCL test page If relevant CREO configuration page Operating System versions Service packs 32 bit or 64 bit etc application versions e g Adobe Acrobat Pro 8 13 driver versions A print to file PCL or PostScript test print file This file must have been tested using an LPR command to copy to the MFP and the reported failure observed prior to sending to SSD or ASG If applicable an archive jobfrom the Fiery with rasters RIPpe
282. b C451 C550 C650 and p n AOPO HO1A 01 bizhub C452 C552 C652 PWB C IPB p n AOOJ H011 00 bizhub C451 C550 C650 or PWB MFP p n AOPO H020 03 bizhub C452 C552 and p n AOPO H021 03 bizhub C652 2 Scanner does not move Failed scanner home sensor Solid State Switch and or scanner motor M201 Replace scanner home sensor p n 9335 1400 61 and or scanner motor M201 p n AOOJ M12A 00 for bizhub C451 C550 C650 andp n A02E M10A 00 for bizhub C452 C552 C652 3 OPEN fuse in DCPS Note C9401 code possibly accompanied by a front door open message Replace anyopen fuseson the DCPS SPECIAL NOTE Solution contribution by Cesar Jimenez Jim Behrends Mike McCarthy Production Print SSD andPrenk Gashi KMBS Tarrytown NY Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 260 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0802528EN Solution Usage 6 Description All jobs that are sent will only be printed out in one set Neither the staple nor the punch function work this is when Account Track or User Authentication is used and an IC 409 is installed Solution CAUSE Both IC 409 andMFP have the No authentication printing setting IC 409 Server Setup amp gt No Authentication and Account Printing bizhub Administrator mode amp gt UserAuthentication Account Track amp gt Print without Authentication SOLUTION When using Account track settings please setthe followin
283. b site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Silverstein and Don St Onge Workgroup SSD Solution ID TAUS0801501EN Solution Usage 3 Description The Account Track screen resets and shortly after a copy job and the user is prompted to enter the password again Solution Change the reset timing by performing the following 1 Enter the Admin mode 2 Select System Settings 3 Select Reset Settings 4 Select System Auto Reset 5 Press the Clear key and enter the desired time delay before the screen is reset 6 Exit the Admin mode Note If a long delay is selected users can re activate account track manually by pressing the Access key SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0801802EN Solution Usage 3 Description Unable to print PDF documents fromPreview on a Macintosh Solution CAUSE The firmware on the machine does not support Macintosh Preview SOLUTION Upgrade the machine firmware to version J8 or greater which supports Macintosh Preview The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Dave Bruni Wor
284. bution by Paul Santangelo Craig Blyther ESS and Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUS0800276EN Solution Usage 17 Description C3102 Solution PROBABLE CAUSES 1 Fusing roller failure to turn due to a broken Fuser Rotation Sensor Holder Replace Broken Fuser Rotation Sensor Holder p n AOOJ 7323 02 Please see attached Parts Manual page Holder and Sensors as a reference 2 PS56 or PS57 fail to detect the fuser rotation Check PS56 and PS57 with a meter and confirm that both switch states If either sensor fails to switch replace the sensor The sensors are identical p n 4037 0906 01 Please see attached Parts Manual page Holder and Sensors as a reference Note There is no PS56 forbizhub C452 C552 C652 only PS57 p n 9335 1300 61 3 The AC Relay Harness 2 is pinched and causing the problem to occur intermittently Replace the AC Relay Harness 2 p n A00J N108 02 Note For bizhub C452 C552 C652 AC Relay Harness p n AOPO N108 00 4 Fuser drive gears are worn or teeth are broken Replace both 23T p n AOOJ 2305 00 and 13T p n AOOJ 2358 00 fuser drive gears Please see attached Parts Manual page Fuser Gears as a reference To view a PDF you may need to download a free copy of Adobe Reader 5 The silver leaf spring that engages the fuser drive when the right side door is closed is not actuating the fuser drive To ensure proper drive remove all panels on the right rear side of the machine
285. bution by lan Lynch Production Print SSD Solution ID TAUS0800688EN Solution Usage 5 Description FS 519 J72 18 error when copying and or duplexing Solution CAUSE Separation Cover not removed SOLUTION Review page E 5 of the attached installation instructions for the punch kit and verify the correct cover has been removed This will assure properly installation of the punch kit Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800987EN Solution Usage 5 Description Scanned PDF files open in Adobe Acrobat at less than 100 of the selected default size Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 263 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE Special firmware version GW1 88 is not installed SOLUTION Please download and install special firmware version GW1 88 via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more This is the only version of firmware that supports this It is not included in later versions at this time Note Please make note of the value of switch 26 The default value for this switch is 0x00 which will cause scanned
286. by KM Europe BEU Solution ID TAUS0902574EN Solution Usage Description The Program Jobs application selection is not available when the Key Counter mode is enabled The Program Job selection is found under Applications amp gt Sheet Cover Chapter Insert amp gt Program Jobs Solution CAUSE Specification for current firmware SOLUTION Special firmware isavailable which enables the Program Jobs application with the following Management Function Choices Key Counter only Key Counter I F vendor Vendor 2 key counter Please be aware that thespecial functionality of this firmware may not be incorporated with future releases Please only use this firmware for customers that require this functionality The following are the version numbers for this Special firmware bizhub C203 GE8 R6 bizhub C253 GD8 R6 bizhub C353 GC8 R6 bizhub C451 GC8 R6 bizhub C550 GC8 R6 bizhub C650 GC8 R6 ThisSpecial firmwareis available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD DNA Drivers MSDS link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left Note Please refer to the attachedRelease Notes for information on this firmware release To view a PDF Adobe Reader
287. byMalcolm Hibbert Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0801227EN Solution Usage 26 Description NVRAM replacement Solution For NVRAM replacement please follow these instructions CAUTION Once a NVRAM is installed in an MFP and the MFP is powered up the NVRAM is no longer useful for any other MFP As a general rule swapping a NVRAM between different MFPs is not allowed NEVER replace a NVRAM from a different model or from any model with a different firmware version bizhub C650 0550 C451 C353 0253 C203 To replace a NVRAM 1 Install new NVRAM in the MFP 2 Power ON the MFP Note When installing new NVRAM and turning on MFP first time NVRAM is initialized according to the model firmware version of the MFP in which the NVRAM is installed While initializing a hourglass screen is displayed for about 90 seconds Do not power OFF the MFP while the hourglass screen is indicated 3 Make following setting correctly in Service Mode System1 amp gt Marketing Area System2 amp gt HDD System2 amp gt Option Board Status System2 amp gt Image Controller Setting System2 amp gt Software Switch Setting required for bizhub product only Switch Numbe 10 Hex Assignment 02 4 Power OFF ON the MFP 5 Do the setup procedure instructed in the Installation Manual Please refer to attached documentation for details 7145 Di451 Please refer to attached documentation fordetails bizhub 5
288. c March 2010 194 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling Solution The mylarmay be bent or damagedwhen the technician installs the punch unit Please refer to the attached Technical Information Notice for detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808376EN Solution Usage 1 Description FS 517 FS 608 jam error 7220 will not clear Solution CAUSE PS6 was checked in the I O mode and it is working properly yetPS20 p n O8AA 8551 2 may be activated The sensor is locatedin the staple section of the finisher SOLUTION Enter Service mode and select State Confirmation Select Sensor Check and verify PS20 reads 0 on screen 4 of 12 If it reads 1 verify that the actuator for PS20 p n AO7R 7236 00 is working properly Replace the photosensor and or the actuator as needed SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0900465EN Solution Usage 1 Description Document exits 2 3 and trail edge is just past the slit glass when J 6605 occurs It happens when single sided or double sided copying is performed Solution CAUSE Failed PS9 Before Read sensor SOLUTION Clean or replace PS9 p n 9335191052 SPECIAL NOTE Solution contribution by
289. c March 2010 347 bizhub C650 withturning the conveyance rollers on the side of the machine SOLUTION Checkthe clutch on Tray 1 feed unit Put the metal and clutch back into place Solution ID TAUS0702469EN Solution Usage Description FS 517 FS 518 FS 519 what is the staple capacity when stapling a copy print job Solution The staple capacity is 50 sheets of A4 8 5x11 paper Solution ID TAUS0702470EN Solution Usage Description How many users can be authenticated using the AU 101 Biometrics Unit Solution Up to 1 000 users can be authenticated using the AU 101 Biometrics Unit Solution ID TAUS0702485EN Solution Usage Description Is TWAIN scanning available Solution TWAINscanning is available and the driver is located on the user CD p n AOOJ 9555 00 Solution ID TAUS0702488EN Solution Usage Description Does the bizhub C550 allow a single transmission to be sent using both the ADF and platen glass Solution The bizhub C550 supports the ability to scan documents from the ADF and the platen glass and send it as a single transmission This is possible using the Separate Scan function For example ifscanning multiple pages from a bound book platen scanning and a wanting to send a cover page ADF Scanning use the Separate Scan function to send these pages as ONE transmission Solution ID TAUS0702489EN Solution Usage Description What is the purpose of the Long Document setting available in Scan Mode S
290. can Fax andUser Box instead ofdisplayingSave Use File Document choices Solution CAUSE Firmware bug Note All production machines with below listed version J8 firmware have this issue bizhub C353 G00 J8 bizhub C253 G10 J8 bizhub C203 G20 J8 bizhubC650 C550 C451 G00 J8 When upgrading thefirmware to the J8 version includingspecial firmware based on J8 The issue does NOT occur when upgrading thefirmware from i Optionfirmware Ver 88 to J8 The issue willoccur onlywhen performing Data Clear after upgrading thefirmware to Ver J8 fromfirmwareearlier thanVer 88 SOLUTION The issue was fixed withfirmware Ver R4 or later It is possible to bring the application menu back to the box menu after installingfirmware Ver R4 or later Software SW No 78 0x02 Bring back to box menu Please refer to attached Release Notes prior to installing the firmware To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note It is recommended to upgrade the firmware to newest version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808110EN Solution Usage 0 Description The operation panel is l
291. can be altered By default the TWAIN driver is set to timeout SSL communications at 15 seconds which does cause significant delay for the encrypted message Note Please see the attached video for symptom reference To view the video you may need to download a free copy of Windows Media Player SOLUTION Modifying the TWAIN INI file and adding a special tag can make the driver respond more quickly Normally with SSL turned on a scan can take 28 seconds Internal testing showed the new new setting reduced the time consistently to 13 seconds Use this procedure to change thenetwork timeout value in the INI file IMPORTANT Before you change the INI file make a backup copy of the INI file If youencounter any problems after editing the INI file you can replace it withthe original INI file 1 Open the INI file using a text editor such as Notepad File path SystemRoot twain_32 KONICA MINOLTA RTM_V3 File name kmtw3R ini SystemRoot indicates the directory in which Microsoft Windows system is installed 2 Add a Network section and a NetTimeout key as shown belowif they don t already appear in the INI file If this section and key exist in this file just modify the network timeout value Network NetTimeout 1000 NetTimeout value is specified in milliseconds In the above example the timeout value is 1 second 3 Save thelNI file 4 Test the performance You should see a marked improvement in communication speed SPECIAL NOTE
292. can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view The machine freezes with the hourglass displayed When attempting to flash the MFP firmware NG might be indicated CAUSE Failed memory modules SOLUTION Replace the memory modules located on PWB MFP bizhub C451 C550 C650 p n V865 3000 12 bizhub C203 C253 C353 p n V865 3000 14 Display may also be blank CAUSE Incorrect settingof SW600 on the MFP board SOLUTION Please check SW600 on the MFP board and make sure this is set to ON See the attached photograph for a visual of the solution bizhub C650 C550 C451 There is a possibility that the hourglass may remain displayed on the screen when turning OFF ON the main switch repeatedly before MFP is started CAUSE Anomaly in the BOOT program SOLUTION Please upgrade the BOOT program which is included in Base firmware version GOO R5 modified from card version GOO R6 Refer to the attached documentation for detailed information and the upgrade procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html At power up the the hourglass appears and then the machine shuts down When attempting to flash the machine thescanner firmware fails to load CAUSE Failed relay board Note The IPB Image Processing Board has already been replaced SOLUTION Rep
293. cap sizes 220mm x 330mm w 8 5x13 w 8 25x13 w 8 125x13 25 w and 8x13 w Any one of these sizes can be selected Solution ID TAUS0702875EN Solution Usage Description DocuBreeze support Solution Currently DocuBreeze is only supportedwith version 58 firmware Newer firmware has not yet been tested When a newer firmwareversionis tested and released for the bizhub C451 C550 C650 this solution will be updated Solution ID TAUS0702877EN Solution Usage Description C D116 at power up Solution CAUSE The Fax board FK 502 has been installed in the wrong slot of the PCI board causing it not to initialize SOLUTION Install the Fax board FK 502 into the rear slot of the PCI board Solution ID TAUS0702890EN Solution Usage Description Printing to a Windows Samba shared printer from a Macintosh Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702900EN Solution Usage Description Part number for the REYB SCAN board PWB assembly IF Solution REYB SCANboard p n A00J HOOA 02 Solution ID TAUS0703032EN Solution Usage Description DF 610 DF 611 packing position ofmounting screws Solution The packing position of shoulder screws and mounting screws has beenmodified to attach them
294. ccess 4 Restrict acsess to job setting 5 Select Registering and Change Address 6 Exit out of Admin Mode SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0808241EN Solution Usage Description At times the Auto Detect paper selection willset paper size to A3 paper media when 12x18media is loaded All other paper sizes are detected correctly Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 325 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE Firmware upgrade required SOLUTION Install version GOO R5 Base firmware or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0808464EN Solution Usage Description MFP jams all finisher indicator lights are on Solution CAUSE The reversing unit obtains its power from the finisher The power connection is hidden between the MPF mainbody and the finisher It is difficult to see if thepower cable has becomedisconnected from the reversing unit SOLUTION Separate the main body from the finisher and inspect the blue power cable If itis not attached reconnect it If the MFP was flashed before this solution was implemented thenreflash t
295. ce shift or skew Solution ID TAUS0802742EN Solution Usage Description When printing a duplex job and three hole punching the last page is improperly orientated onto thepaper Solution CAUSE The firmware is corrupt SOLUTION Flash or reflash the machine firmware to at least version J8 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901940EN Solution Usage Description C 255b code with blurred double ghosted image Solution CAUSE Hesitation of the Main Drive Unit SOLUTION Replace Main Drive unit p n AOOJ R704 00 Note Please see the attached copy quality sample To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 47 bizhub C650 Image failure other than density color magnification blur Solution ID TAUS0900032EN Solution Usage 5 Description Coloredlines in the lead to trail direction Please see attachedsample as a reference Note Sample is a fax of the problem
296. ched document for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702571EN Solution Usage 3 Description When making copies the prints have 1 4 inch boxes in an array across the page Solution CAUSE The calibrations were not followed properly or for some reason they did not take SOLUTION Follow the setup instructions step by step Please see the attached Installation Manual for details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702659EN Solution Usage 3 Description In the event that an issue arises that requires immediate action by the technician certain NVRAMs may be exchanged swapped between units due to their compatibility with other models Solution The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for troubleshooting purposes 7145 7222 7228 7235 bizhub 200 250 350 bizhub 360 420 500 bizhub 600 750 7155 7165 7085 7210 7255 7272 bizhub PRO 920 bizhub PRO 1050 C250 C252 C300 C351 C352 C450 C451 C550 C650 IMPORTANT A new NVRAM should be obtained as soon as possible for the machine requiring one a C350 NVRAM ma
297. ched print sample To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO808606EN Solution Usage Description Images are being reduced in the lead to trail direction Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 49 bizhub C650 Image failure other than density color magnification blur Solution CAUSE Image Reduction adjustment has not been performed SOLUTION Perform the following adjustment in Tech Rep mode amp gt Machine amp gt Printer area amp gt paper feed direction and adjust the image reduction SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0902323EN Solution Usage Description Yellow lines from lead to trail when making a color copy The same areas are voided out when making a black copy Solution CAUSE The MFPB has failed SOLUTION Replace the MFPB p n A00J H020 07 for bizhub C451 C550 andp n A00J H021 00 for bizhub C650 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0903123EN Solution Usage Description The first 125mm of the image has a different gloss than the rest of the image Solution CAUSE This is usually caused by running heavier paper The paper is causing a heat sink effect on the fuse
298. com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703286EN Solution Usage 0 Description Is Microsoft Windows 98 ME supported Solution Microsoft Windows 98 ME is not supported and there are no print drivers available SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703463EN Solution Usage 0 Description How to enable or disable the Separate Scan feature on theMFP display as a default Solution To have the Separate Scan feature highlighted as a DEFAULT on the operation control panel select it highlight it before performing the following 1 Press the Utility Counter button on the control panel 2 Select 2 User Settings 3 Select 3 Copier Settings 4 Select Default Copier Settings Select Current Settings 5 Exit back out to the mainscreen by hitting the OK OK Close and Close The Separate Scan Feature should now be permanently highlighted green on theMFP display Note To set it back to where it is NOT permanently displayed on theMFPpanel selects the FACTORY DEFAULT instead of Current Settings and this will set thedisplay back to the factory defaults SPECIAL NOTE Solution contribution by Freddie Burnham and Mark D Attilio Production Print SSD Solution ID TAUS0703505EN Solution Usage 0 Description Certain jam and error codes are not currently listed in the bizhub C451 C550 C650 Service Manu
299. created in Microsoft Word which are normally textandin black amp amp white will be counted as color if an E mail address is inserted in the document Microsoft Word automatically converts E mail addresses into hyperlinks which is by default blue Due to this the document s specification is changed from B W to color and it is counted as acolor document SOLUTION Disable automatic formatting of hyperlinks On the Tools menu amp gt click AutoCorrect amp gt then click the AutoFormat As You Type tab Under Replace as you type clear the Internet and network paths with hyperlinks check box This will prevent Microsoft Word from auto formatting and changing the hyperlink color to blue SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUSO700806EN Solution Usage Description Is the SA 501 Scan Accelerator Kit required to enable Bates Stamping Solution The SA 501 Scan Accelerator Kit is not required to enable Bates Stamping SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0700807EN Solution Usage Description Is the optics LED or laser based Solution Theoptics islaser based SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0700827EN Solution Usage Description Is there a battery backup feature for the fax receptions held in memory Solution There is no battery backup due to the fac
300. cript must also be set with the paper tray as Letterhead SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0800783EN Solution Usage 1 Description The USB External Memory icon does not show up in the System User Box screen Solution PROBABLE CAUSES 1 The External Memory Settings have not been enabled Toenable the External Memory Settings access the Admin mode and perform the following a Select System Settings b Select User Box Settings c Select External Memory Settings and set both of the External Memory Settings to ON d Press OK e Press Close 4x to exit the Admin mode menu 2 User Authentication is enabled and the Public user setting needs to be changed To change the default setting access the Admin mode and perform the following a Select User Authentication Settings b Select User Registration c Select the Public User d Select Edit and the select Function Permission e Select screen 2 2 and set Save To External Memory to Allow f Press OK 2x g Press Close 5x to exit the Admin mode menu SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0800810EN Solution Usage 1 Description Cannot transmit a fax The Direct Input tab is missing from the control panel Solution CAUSE TheMFP must be initialized Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 292 bizhub C650 Warm up wrong display i
301. ct Resolution and set the desired scan resolution 7 Press the Utility key 8 Select User Settings 9 Select Scan Fax Settings 10 Select Default Scan Fax Settings button and set to Current 11 Press OK 12 Exit the Utility mode SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0901137EN Solution Usage 3 Description In what format does the USB thumb drive have to be to flash firmware or print and scan Solution The USB thumb drive should be formatted with FAT32 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and Mike McCarthy Production Print SSD Solution ID TAUS0902253EN Solution Usage 3 Description Part Number for actuator in finisher stapler unit Solution Actuator p n 15SJ P720 00 This actuatordetects the remaining quantity of staples and may come off whenreplacing the staple cartridge Notes 1 This part iscompatible with the following Mass production models ColorMFP FS 608 FS 607 bizhub C650 C550 C451 and bizhub PRO C5500 C5501 C6500 C6500P C6501 C6501 P C65hc B WMFP FS 602 FS 604 FS 611 bizhub 600 750 and bizhub PRO 920 950 Discontinued model FS 110 13QE FS 210 13QJ 7155 7165 FS 110 14JS FS 210 14JT 7272 7255 FS 108 7085 7075 2 Installation of Actuator Using tweezers or something similar please install the actuator in the position shown in theattached photo Ensure to set the two pins on the
302. ct to the printer Either the printer name was types incorrectly or the specified printer has lost its connection to the server Solution CAUSE TheMFPdoes not accept an HTTP IPPURI that specifies thegateway s IP address to be used in conjunction with the gateway s port forwarding setting Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 16 bizhub C650 Controller no or slow print scan failure garbled data lockup SOLUTION New firmware is now available that corrects this issue for the following models C203 version GY6 R5 C253 version GX6 R5 C353 version GW6 R5 C451 version GW6 R5 C550 version GW6 R5 C650 version GW6 R5 The new firmwareis available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD DNA Drivers MSDS link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left Please refer to the attached PDF documents for detail information on this firmware release SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS BSE Solution ID TAUS0808427EN Solution Usage 1 Description When sending a print job from a PC to the IC 409 when the MFP and IC 409 are in sleep mode the MFP does not wake up but the control
303. ct way to access the LMS is througha MyKonicaMinolta com login amp gt Service tab From the Service tab of MKM are two links License Code Generation GenerateLicense Code To perform i Option license registration License Management Server Generate License Code Deactivate License Code Deactivate License Code in LMS Repair License Code Which may be necessary to be perfomed if License Management Error results on an MFP which i Option had never been registered Note Please see attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD and lan Lynch Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 113 bizhub C650 Miscellaneous Solution ID TAUS0801325EN Solution Usage 1 Description How to Import Export addresses or CSV files to the fax driver Solution To Import Export a CSV file to thefax driver Address Book 1 Go to thePrinting Preferencesof the fax driver 2 Select the Phone Book entry 3 Go to File 4 Select Open 5 Select the CSV file to import 6 Select OK 7 Select File and the Save To Export addresses 1 Open driver and select printing preferences 2 Select the Phone Book entry tab 3 Select the Folder or the Group to export 4 Go to File
304. ctions Click on Show All product related downloads are listed with the most current at the top of each category ONOoORWNDN SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0902856EN Solution Usage Description How is theAU 201HID card reader connected to these machines There is no USB port to connect the card reader Solution TheEK 602 local interface kit item number AOSOWWO is required to connect the AU 201HID card reader The optionalWT 502 Worktable item number A07EWWQO is also recommended For more information and installation requirements please see the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0902861EN Solution Usage Description User Box functionality with Key Counter I F Vendor mode enabled Solution Special firmware is now available which allows User Box functionality with Key Counter I F Vendor mode enabled bizhub C451 C550 C650 version GCB R6 bizhub C203 version GEB R6 bizhub C253 version GDB R6 bizhub C353 version GCB R6 bizhub C552 C652 version GC6 26 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clickin
305. ctions in the print driver Click on the Finish tab Click the Add button to open new dialog window and enter title for these default settings Press OK to close this windows Click the Apply button Note Default settings in the Favorite Setting list cannot be edited or deleted OOANDABRW DP To enable the ADD or EDIT Favorite Setting in Microsoft Windows Vista Click on Start Click on the Control Panel from list in left hand column Double click on Printers from Classic View Right click on the appropriate PCL or PostScript driver Click on Printing Preferences Select the required functions in the print driver Click on the Finish tab Click the Add button to open new dialog window and enter title for these default settings 9 Press OK to close this window 10 Click the Apply button Note Default settings in the Favorite Setting list cannot be edited or deleted SPECIAL NOTE Solution contribution by Rick Veale ESS BSE ONOORWND Solution ID TAUS0808401EN Solution Usage Description Relay server could not be acquired message when a user tries to open the Authentication Account Track template in the printer driver properties on the Client Printer driver is shared on the print server Solution Reproduction Procedure 1 From theMFP set User Authentication with Relay server 2 Install the driver on Server PC and share it 3 On Client PC install the driver by using Point an
306. cts this issue Patch files are available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD DNA Drivers MSDS link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left 6 Search for the patch file name or select Color Products amp gt IC 409 amp gt System Code Note 1 Please ensure that the IC 409 system code 1 01 has patch 1 W5C85 16 8MB installed prior to installing patch 1 XL217 17 94MB 2 If issuepersists after installing patch 1 XL217 please install patches 1 ZB8PP and 1 105NZD 3 Please refer to the attachedRelease Notesand other documentation for more detail on these patches To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byTony Pizzoferrato ESS SSD Solution ID TAUS0647541EN Solution Usage 14 Description C B003 CB003 code Solution PROBABLE CAUSES 1 The fax board is installed in the incorrect slot Install the fax board in the rearmost slot 2 The Fax Sub was set to SET at installation Change the Fax Sub to Unset in Service Mode by performing the following a Access the
307. d Now connecting to the firmware server Now getting information from the firmware server Now downloading program data from the firmware server IMPORTANT The server hosting the firmware needs to be available even after the firmware starts and finishes Tests show that firmware is still downloading even though programming of the firmware has begun 17 The normal firmware update screen will be displayed andyou can press start or wait 30 seconds it will start automatically 18 When complete recycle the MFP 19 After the hourglass a message will be displayed The version upgrade through the network download is complete Touch OK to use the device 20 Press the OK button to continue 21 Check the firmware versions SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800041EN Solution Usage 2 Description Canprinting to the Emperon and the Fiery be done atthe same time Solution Printing to the Emperon and the Fiery simultaneously is possible Please see the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Mwww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and Clinton Marquardt ESS SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 93 bizhub C650 Miscellaneous Solution ID TAUS0800184EN Solution Usage 2
308. d ASG SSD Solution ID TAUS0802137EN Solution Usage Description How to receive faxes from a computer fax server Solution To receive faxes from a computer fax server 1 Enter Tech Rep Mode 2 Select Fax and then Modem NCU 3 Select the RX setting and change the speed to 14400 and exit the mode Note If transmitting TX is the problem then lower the speed to 14400 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802312EN Solution Usage Description When programming one touch keys using the web interface can the default reset timeout interval be changed Solution Change the reset timing by performing the following 1 Enter the Admin mode Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 160 bizhub C650 Miscellaneous 2 Select System Settings 3 Select Reset Settings 4 Select System Auto Reset 5 Press the Clear key and enter the desired time delay before the screen is reset 6 Exit the Admin mode SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0802313EN Solution Usage Description How to add or remove a tray from the ATS selection list Solution To add or remove a tray from the ATS selection list 1 Press Utility 2 Select User settings 3 Select Paper tray settings 4 Select Auto tray select settings 5 Highlight the tray you want to add remove from the ATS selection list
309. d Print Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 231 bizhub C650 Software Driver related 4 Open Authentication Account Track template in the printer driver Properties CAUSE If the setting is set to Auto the Client PC cannot access the MFP according to machine specification SOLUTION On the print server select Driver Properties amp gt Configure amp gt Acquire Settings amp gt Disable Auto mode choose Specify IP Address or printer name and enter the TCP IP address of the printer SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808509EN Solution Usage Description When printing from an AS 400 the job reprints and an asterisk is displayed by jobname on the user console Solution CAUSE When an AS 400 is set up to perform remote printing it uses the LPR protocol When printing multiple copies in this configuration the AS 400sends a control file that contains multiple entries for each job that is sent When the MFP receives this file it drops the connection immediately the AS 400 confused resends the same page each time SOLUTION Install the latest firmware for each model whichshould correct thisissue Ifit does not then use the following firmware for specific models to correct the issue and report back tothe Hotline bizhub 200 250 350 40P 200_250_350_4040 0100 G3V 80 002 ZIP bizhub 360 360us_m0g1300d1 exe bizhub 420 420us_m0g1300d1 exe bizhub 500 500us_m
310. d configurations To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0900232EN Solution Usage Description How to print a Signature Booklet 5 5x8 5 with Macintosh 10 5 using Adobe Indesign CS2 version 4 0 5 or CS3 version 5 0 4 utilizing the Emperon controller with an FS 608 finisher Solution Tocreate Signature Booklets 5 5x8 5 with Macintosh 10 5 using Adobe Indesign CS2 version 4 0 5 or CS3 version 5 0 4 utilizing the Emperon controller with an FS 608 finisher attached perform the following 1 Select File Print 2 Select the correct print driver in the Printer dropdown 3 Select Page Setup you might get a WARNING to use the settings in the Indesign Print dialog box to avoided conflict select OK 4 Select 5 5x8 5 in the dropdown for the paper size and select OK 5 Select Printer button select the Layout Finish Finishing for CS2 in the layout dropdown 6 Select booklet in the Print Type drop down Combination for CS2 7 Select Finish button then select center staple and fold on the Fold amp amp Staple dropdown 8 Select the Layout Finish dropdown Finishing for CS2 and select the Paper Tray Output Tray Paper Feed for CS2 to choose the tray of the machine that ho
311. d data This archive should have been tested and verified to contain the reported failure The archive folder and associated files must be zipped before sending or placed directly on a CD or DVD If applicable an archivefrom the CREO that also contains the rasters RIPped data The original application file If the problem is with Quark or InDesign we need the file and all of its assets fonts linked graphics etc Use the feature Select Package within the application for Portability see attached InDesign file document for additional information Fill out the wizard put in the associated ticket number and special instructions of how the job was set up detailed including screen shots if available and a folder name usually of the ticket number and or name of the account Archive the files into a Folder or burn it from the Macintosh These files will typically be too large to attach to a ticket or to E mail and will have to be sent on a CD DVD Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 If the files were created on a Macintosh system the CD disk needs to be burned on the Macintosh for the files to be good You cannot take the files from the Macintosh and store them on a USB drive then burn a CD on a Microsoft Windows machine They are not portable using that method and will be useless
312. d in order to start the Initialization procedure see attached Obtain Request Code and Initialize 2 Make sure to enter the MFP Serial Number Repair Demand Code and the Request Code inuppercase letters when entering data in License Management Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 57 bizhub C650 Miscellaneous Server online 3 Version 88 firmware refers to the bizhub C353 and bizhub C650 series models Other models have the correct firmware from factory 4 To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD and Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUS0701604EN Solution Usage 55 Description NVRAM BRU replacement form Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Before replacing the NVRAM thoroughly troubleshoot the problem The NVRAM should be replaced only as the last resort Many times replacing it DOES NOT solve the issue and when it does only a setting in the NV
313. d more 3 FAX driver error FAX board non responsive no response after initialization Installation of fax board 1 in the wrong slot dual line configuration To correct Reseat the Fax Board IMPORTANT If a dual line configuration ensure thatfax board 1 is installed in the rear slot not the center slot Make sure Fax Main is SET in the Service Mode To Set the Fax main option board status perform the following a Access the Service Mode b Select System 2 c Select Option Board Status d Set Fax Main e Select End and Exit to return to copy screen Initialize the fax board Select the following in Tech Rep Mode a Fax b Initialization c Highlight Fax Function Parameter and Communication Journal Data d Select Yes Yes Start If the problem persists replace the Fax Board FK 502 PARTS bizhub C451 C550 C650 FK 502 Item 15LB bizhub C250 C252 C300 FK 502 Item 15LBX002 bizhub C351 C450 FK 502 Item 15LBX001 bizhub C352 FK 502 Item 7640X023 4 Failed MK 706 Enhanced Option Connection Mounting Kit Replace MK 706 Item 4599471 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 254 bizhub C650 Warm up wrong display incorrect operation lock up 5 MFP isset for Multi Fax but the hardware is configured incorrectly or is missing Check if there is a Multi line Fax Kit need 2 FK 502 and 1 ML 501 If not go into Service Mode amp gt System 2 amp gt Option B
314. d new NVRAM and Service EEPROM boards at the same time so that both will then be in an initial condition After this is completed reload the latest firmware Notes 1 If any i Option functions had been purchased for this MFP the i Option License registration procedure will need to be performed again 2 The online NVRAM BRU Replacement RA Claim form is referenced in attached Bulletin Number 5783 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Before replacing the NVRAM thoroughly troubleshoot the problem The NVRAM should be replaced only as the last resort Many times replacing it DOES NOT solve the issue and when it does only a setting in the NVRAM may have caused the problem The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com a Login to MKM com b Select the Service tab c Select Warranty Repair amp amp Special Programs menu at left side of screen d Click on Warranty Services amp amp Technical FOC Programs in center of screen e Select NVRAM BRU Replacement Program and completely fill in the NVRAM BRU Replacement RA Claim form
315. d to the eCopy ShareScan console When pressing the eCopy ShareScan button on the MFP to connect to the eCopy Server the message Processing will display Then the screen will turn white for approximately 1 minute but fail to connect to the eCopy Server A time out message may appear The MFP panel will then return to the the standard screen However if an SSL Certificate and Open API Use SSL TLS is not configured on the MFP this issue does not occur Additionally if SSL is enabled on the MFP after it had been successfully added to the ShareScan console this issue does not occur This issue may also occur when an MFP is managed by other Konica Minolta applications such as PageScope Enterprise Suite which requires the MFP to have SSL Communication enabled Solution CAUSE This issue occurs because of the way SSL certificates interact with the eCopy Sharescan Server 4 6 When SSL is enabled on the MFP Host names rather than IP addresses are utilized for eCopy communication SOLUTION If SSL is enabled on the MFP It is necessary for the Host name of the ShareScan Server to be registered in DNS and for the MFP s DNS settings to be properly configured Note SSL must be enabled on the device before acquiring the device through the eCopy ShareScan Console If SSL is enabled on a device after it has been acquired SSL will not be enabled for eCopy communication SPECIAL NOTE Solution contribution by Mark Kemp ESS
316. d versions of Java will be listed SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801057EN Solution Usage Description ZU 603 Installation and Service Manuals Solution Attached are ZU 603 Installation Manual ZU 603 Sevice Manual Theory of Operation ZU 603 Sevice Manual Field Service ZU 603 Wiring Diagram To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801071EN Solution Usage Description Can version 88 firmware be downgraded Solution The version 88 i Option firmware cannot be downgraded to a lower level Function Enhancement Level Note A downgrade cannot beforcedby exchanging the NVRAM SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801078EN Solution Usage Description How to insert an image from a scanner into a Microsoft Word 2007 document using a TWAIN driver Solution Please perform the step by step procedure mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solutio
317. dd contacts through PSES My Panel Manager or at the MFP panel The synchronization is one way from Outlook to PSES consequently contacts added via the MFP panel arel NOTsynchronized back to the Outlook Address Book When a user logs into an MFP being managed by PSES My Panel Manager those addresses will be available on the MFP Detailed information regarding the configuration on the PSES Outlook Add in can be obtained from the MS Outlook Add In for PSES WBT available through The Learning Place Solution There are several MFP and PSES requirements for the use of the PSES Outlook Add in which can operate in severalscenarios MFP REQUIREMENTS MFPs supported by PSES My Panel Manager MFPs that support i Option compatible Firmware Extra Memory on MFP through purchase of compatible Memory Upgrade Kit Optional Activation of i Option image panel web browser functionality i Option LK 101 or LK 101 v2 depending on supported model Note i Option provides additional functionality to PSES My Panel functionality ontheMFP PSES MY PANEL REQUIREMENT Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 238 bizhub C650 Software Driver related In the My Panel Manager amp gt Administrative Settings amp gt Address Book Control set Destination Address Controlto No If this setting is set to Yes only the Me address book entry will display on the MFP panel when the user logs in Refer to the attached doc
318. der can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Also Check clean Exposure Lamp Check clean Mirrors Replace Scanner relay board p n AOOJ HOOA 02 if necessay Replace CCD Unit p n A00J R705 00 if necessary SPECIAL NOTE Solution contribution by Earl Simmons KMBS Woodland Hills and Cesar Jimenez Production Print SSD Solution ID TAUS0901514EN Solution Usage 0 Description When printing or copying onto thick paper using the Thick 2 or Thick 3 setting the image on the second side is light Solution CAUSE The second side transfer adjustment is set to the default 0 SOLUTION When printing or copying onto thick paper it may be necessary to adjust the second side transfer This can be accomplished withthe following steps 1 Access Tech Rep Mode STOP 0 0 STOP 0 1 2 Select Image Quality 3 Select Transfer Output Fine Adjustment 4 Select Secondary Transfer Adj 5 Select Second Side 6 Adjust the Thick 2 3 setting Therange isO to 7 SPECIAL NOTE Solution contribution by Rich Raynor ASG SSD Solution ID TAUS0O703638EN Solution Usage Description When printing from Adobe Photoshop the color density varies throughout the output image Solution CAUSE Firmware issue does not allow proper color rendering in the document SOLUTION Install firmware version 6M to correct this issue Note The latest version firmware or system software i
319. der must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO800055EN Solution Usage 2 Description When printing via Microsoft Office Excel files will print landscape on portrait paper or portrait on landscape paper and cannot be corrected Solution CAUSE Microsoft Office Excel Job Control is enabled SOLUTION Disable Microsoft Office Excel Job Control in Printing Preferences To disable Start amp gt Printers and Faxes amp gt right click printer amp gt select Printing Preferences amp gt select Other tab amp gt uncheck Excel Job Control amp gt click Apply amp gt click OK SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802369EN Solution Usage 2 Description FK 502 when fax forwarding the image is intermittently rotated and cut off Solution CAUSE The machine Fax memory is corrupt or the machine firmware is corrupt SOLUTION Perform a Fax Initialization by performing the following procedure and then flash or re flash the machine to the latest firmware version 1 Enter Tech Rep mode 2 Select Fax 3 Select Initialization select all options and press YES SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802680EN Solution Usage 1 Description When using M
320. dition eCopy Connector for EMC Documentum eCopy Connector for Autonomy iManage WorkSite formerly Interwoven eCopy Connector for Cost Recovery Services eCopy Bates Numbering Services Ten 10 license of eCopy PaperWorks Notes a Additional licenses of eCopy PaperWorks are available as add on purchases to enhance an eCopy ShareScan Suite or eCopy ShareScan Essentials installation b The following are part of the CD that is included in the eCopy ShareScan Suite media kit Scan to Desktop Scan to Mail all E mail Connectors Fax via Mail all Fax via Connectors with the exception of Fax via Print Scan to Print Scan to Folder via Scan to Desktop Connector c Additional Connectors are not included in the media kit but are available for download from the eCopy product registration web Site Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 178 bizhub C650 Miscellaneous www ecopy com registration Also refer to attached list of Connectors and Services To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902747EN Solution Usage Description Integrated eCopy setup procedure Quick Guide Solution Please perform the attached ste
321. dmin Mode 1 Press the Utility button 2 Select Administrator mode Security button Management Function Setting then the Network Function Setting button 3 Set to Allow 4 Select Exit This setting will affect PageScope applications such as Data Administrator Box Operator Net Care and PageScope Enterprise Suite depending on which PSES function is being used Open API 1 Press the Utility button 2 Select Administrator mode 3 System Connection Open API 4 Set to Allow 5 Select Exit Additionally if theSNMP settings are not set to the default settings they may need to be updated in the PageScope application Default SNMP v1 v2 settings Admin mode amp gt Network Setting amp gt SNMP Setting Read amp gt Public Write amp gt Private SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 205 bizhub C650 Software Driver related Solution ID TAUS0703094EN Solution Usage 3 Description Unable to select Booklet feature when using FreeForm Solution CAUSE FreeForm does not support the booklet feature SOLUTION Unfortunately there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm It is recommendend to first have document imposed as needed and then utilize FreeForm The IC 303 IC 305 does have an Impose module option available that can be used to impose
322. dows XP Professional server antivirus software Avoid using the automaticscanning mode and activate the antivirus software only when the IC301 or IC304 print controller is closed McAfee VirusScan is not included in the software kit Solution ID TAUS0647038EN Solution Usage 1 Description How to perform calibration information when performing calibration from the glass rather than using the densitometer for the 1C301 or IC304 Solution The Calibration Wizard enables you to calibrate the 1 Scanner and printer at the same time follow the on screen steps 2 Printer only follow the on screen steps and don t use the scanner chart 3 Scanner only don t perform step 1 in the on screen steps and only use the scanner chart in step 2 Note 1 Calibrating off the glass is not recommended for sensitive color environments This method is notas accurate as using a densitometer for color calibration 2 It is highly recommended tocalibrate the scanner only once Use the scanner chart to perform this task Then only calibrate the printer and use the Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 341 bizhub C650 calibration chart 3 The scanner chart is used for calibrating the scanner device and the print chart is used for calibrating the printer Withthe print chart on the platen the printer is calibrated Withthe scanner chart on the platen the scanner is calibrated 4 It is recommended toplace the
323. drives with U3 software are not supported Using a flash memory drive with U3 software will corrupt theMFP firmware and will not allowopening ofthe flash drive nor any other flash drive thereafter SOLUTION Use a non U3 USB flash drive Re install theMFP firmware using themost current version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800959EN Solution Usage 0 Description The Admin password is not working after upgrading the machine firmware Solution CAUSE The hard drive is corrupt SOLUTION When prompted for the password enter 92729272 If this does not allow access to Admin mode format the hard drive by performing the following procedure 1 Enter Tech Rep Mode 2 Select State Confirmation 3 Press the down arrow and select HDD Format 4 Perform a Physical and Logical format 5 Press End and power the machine OFF ON with the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801351EN Solution Usage 0 Description Jamming at the vertical transport rollers when pulling from trays 2 3 4 and the LCT Solution CAUSE Failed PFTDB SOLUTION Replace the paper feed transport drive board p n A00J H
324. ducts 3 Click on Supported Models Library 4 Select Office Systems in the pull down menu for Category and select the appropriate product 5 Click on the link for Support Materials and scroll to the link for the Media Guide Office Workgroup Products Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801272EN Solution Usage 7 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 70 bizhub C650 Miscellaneous Solution ID TAUS0801799EN Solution Usage 7 Description Print jobs do not print with a Jamex coin op device attached Solution CAUSE Special firm
325. e The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html Note Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702343EN Solution Usage 2 Description IsBanner printing supported Solution Banner printing is not supported SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0O702756EN Solution Usage 2 Description How to prevent the machine from going into sleep mode Solution If the Sleep modeis disabled the Sleep mode OFF selection will not be available From the Administrator mode select 1 System setting 2 Power settings 3 Sleep mode settings 4 Select OFF If the OFF button is not displayed perform the following 1 Access the service mode and selectSystem1 amp gt No Sleep amp gt Permit amp gt End 2 Exit and return to step 1 to turnOFF the Sleep Mode SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703038EN Solution Usage 2 Description What is the speed differencewhen the Scan Accelerator Board is installed Solution Please see the attached document for the scan speed increas
326. e C8103 Solution PROBABLE CAUSES DF 610 DF 611 1 The M6 lift assembly has failed The lift up motor shaft may break resulting in failure of the lift up mechanism Failure may occur within a few months of installation Replace themotor assembly p n 9J07 R707 00 Please refer to attached Bulletin Number 7113 for important details To view a PDF you may need to download a free copy of Adobe Reader 2 The correct position of the lift motor is decided by theaccurate locationof the mounting plate There might be aspace and when the space is largethe motor is not positioned properly thereforedrive is not correctly transmitted A spacer is required to correct this issue Put the spacer p n A01H 5617 00 between the motor and the mounting plate Please refer the attached file for details 3 Worn or damaged beveled gear cam that lifts the paper tray Replace the beveled gear cam p n 4641 3417 02 4 Double feeding multi feeding Trim back the mylar on the Separator Pad Assembly p n A01H R704 00 to the glue line approximately 3mm exposing more of the rubber underneath which prevents multiple sheet paper feed See the attached photo for reference 5 The lift plate is not producing strong enough pressure Install mylar shims p n AO1H 5615 00 and A01H 5616 01 under the lift plate to increase pressure Multiple sheets can be used See attachedBulletin Number 6278for location and details 6 Fluctuations of sensor read signal Slightly
327. e LDAP search was changed from DN all tree to uid only To input the user name in LDAP authentication before LDAP search Software SWNo 48 0x00 DN ex uid firstname lastname ou ssd dc konicaminolta dc us default Software SWNo 48 0x02 uid ex firstname lastname Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 29 bizhub C650 Controller no or slow print scan failure garbled data lockup 3 The way to input user name in LDAP search was changed from uid to Cn To input the user name in LDAP search Software SWNo 48 0x00 uid default Software SWNo 48 0x04 Cn SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0900831EN Solution Usage Description Erratic scan to E mail image attachments NO PREVIEW AVAILABLE message when using TIFF format INSUFFICENT DATA message when using the PDF format Solution CAUSE Early version firmware is installed SOLUTION Flash the machine to the latest version firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901024EN Solution Usage Description FK 502 Do you want to print a communication report message when faxing Solution CAUSE The fax memory
328. e OEM or EFI Tech Support to determine ifthe EFI print server can be enabled to use the ES 1000 for Calibrator or Spot On If the ES 1000 is being used on a Fiery controller that has the FACI kit installed the monitor provided with the FACI kit contains a powered USB hub in its base This should function the same as any hub that would be provided by EFI tech support Plug the ES 1000 into the monitor hub and plug the monitor hub into the Fiery USB port 6 Ifhaving tried all the steps above and ES 1000 is still not being detected and having determined that the device is bad by using the ES 1000 Diagnostic Tool then the RMA return process should be initiated Again please contactthe OEM or EFI Tech Support Note To open the attached file using WinZip WinZip must be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0701453EN Solution Usage 4 Description Unable to access the printer from a web browser Can print to and PING the machine Solution CAUSE TCP IP conflict with another device on the network SOLUTION Remove the network cable from the printer and PING the same TCP IP address again If there is a Reply from the same TCP IP address work with the network ad
329. e PRCB p n AOOJ H001 06 5 Flash the copier with most current firmware after board replacement Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0O702460EN Solution Usage 1 Description ML 501 why when fax fowarding doesthe fax foward through both phone lines Solution This is normal operation Just one line cannot be selectedfor fax fowarding Solution ID TAUS0702858EN Solution Usage 1 Description Input serial number message after replacing a NVRAM Solution CAUSE Machine serial number information is missing after replacing the NVRAM SOLUTION Input the machine serial number by selecting Utility key amp gt Meter count amp gt Check details amp gt Stop 00 amp gt Stop 01 amp gt System1 amp gt Serial number amp gt Printer amp gt input machine serial number thenpress End Solution ID TAUS0702888EN Solution Usage 1 Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID
330. e accordingly 3 Select the new ACS mode The ACS mode can be changed to limit the amount of time that the color IUs run When the new mode is selected the printer works as though doing monochrome printing without driving the color lUs Service Mode System Setting 2 Software SW setting Switch Number 50 Hex 00 01 Turn the main switch off and back on If a color original is copied the first copy time take a few extra seconds while the color Us are prepared If mixed originals are copied the machine works as a color machine from the first color original SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802116EN Solution Usage 1 Description Waste toner box location and replacement Solution Waste toner box location and replacement 1 Open front door on main body where toner is located 2 The waste toner is located below the toner 3 Push out the blue handles on the right and left hand side and the toner box will pop out 4 Insert new toner box SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802131EN Solution Usage 1 Description How to change date and time Solution To change date and time 1 Utility admin settings 2 Password 12345678 3 System settings 4 Date and Time 5 Highlight and on Key Pad press the C key to clear old numbers 6 Use arrows to change date and time 7 0K SPECIAL NOTE Solution contributi
331. e applications of Microsoft Excel orAdobe Acrobat etc when printing Status of network packets The response has slowedabout 10 100 timeson the part of the SNMP communication the communication does not stop CAUSE In an environment that the secure application manager Neoteris SSL VPN was installed on a PC there was a problem in processing acquisition of device information Please refer to the attacheddocument to confirm whether Neoteris is installed Environment OS Microsoft Windows XP Driver PCL PostScript version 5 1 2 0 orearlier SOLUTION Please use PCL PostScript version 6 1 2 0 or later amp lt Case 3 amp gt Sympton It takes about one three minutes to open the Properties screen or to release the applications when printing Status of network packets The network communication stops for about one minute at the OpenAPI communication using TCP port number 50001 CAUSE The limitation of Microsoft Windows OS Printer driver two way communication by OpenAPI uses WinlINet DLL that Microsoft Windows OS prepares The following settings of Microsoft Internet Explorer 6 are related to the limitation of Microsoft Windows OS IE amp gt Tools amp gt Internet Options amp gt Connections tab amp gt LAN settings Use automatic configuration script ON Please refer to attached documentation concerning Microsoft Knowledgebase Article ID 883788 Environment OS Microsoft Windows Server 2003 Interne
332. e at the MFP following the instructions in the attached Perform Initialize Procedure document To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT It may take from 1 3 days to receive an Initialization code from support If i Option features had previously been registered on the MFP it will be necessary to re register and re license the i Option functions after initialization is completed see the attached i Option Setup Instructions and License Activation Note to i Option support team The Initialization procedureneed tobe completed first Then re activate the i Option licenses If successful perform the Deactivation procedure at the MFP A Deactivation Code should now be present at the MFP which should be printed out and attached to the ticket Perform the Deactivate License Code in LMS procedure SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0800360EN Solution Usage 5 Description When inserting a scanned image as a color TIFF in Microsoft Office applications an error will occur after the file is selected The application does not recognize the type of file The same file may be viewed with Office Document Imaging Solution CAUSE In order to maintain a manageable scanned data file size of color images JPEG compression format is utilized for T
333. e below security setting to allow direct input and address search 1 Enter Administrator Settings 2 Select Security Settings on the touchscreen 3 Select Security Details on the touchscreen 4 Highlight Manual Destination Input on the touchscreen 5 Set Job Settings to Allow SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0902493EN Solution Usage Description Intermittently scan to E mail will fail and the touchscreen goes blank Solution CAUSE The MFPB has failed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 331 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Replace the MFPB p n A00J H020 07 for bizhub C451 C550 and p n A00J H021 00 for bizhub C650 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0902516EN Solution Usage Description A copy job will be completed all pages are output andno job remains in the display Approximately 12 24 hours later youmay find extracts from the this job in the exit tray Solution CAUSE Firmware update is required SOLUTION Please update to firmwareversion G00 R6 or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution
334. e bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mike Galletta and Don St Onge Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 300 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0900123EN Solution Usage 1 Description When removing the Fiery and the two 2 relay boards the machine does not power up Solution CAUSE The Relay jumper board is not installed SOLUTION The Relay jumper board that was removed when installing the Relay circuit board must be reinstalled when the IC 409 is removed SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900426EN Solution Usage 1 Description JPEG button is missing under Scan Settings after enabling Vendor2 mode on engine Solution CAUSE Incorrect DIPswitch setting for this workflow SOLUTION Change DIPSW31 to a Hex value of 01 To do so follow these steps 1 Access Tech Rep Mode Utility Counter Meter Count Check Details Stop 00 Stop 01 2 Click on System2 3 Press Software Switch Setting 4 Press Switch No andenter 31 5 Press Hex Assignment 6 Press right arrow and
335. e call with the actual barcode fonts Nothing else will be required To Purchase this device contactTypehaus at http typehaus com Be sure to mention your affiliation with Konica Minolta SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800570EN Solution Usage 2 Description Is the system software version 1 01 the same for all Solution System software p n 4506 7441 is the same for all the listed models SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801711EN Solution Usage 2 Description How to reset the administrator password The administrator password has been changed and is not working Solution To reset the administrator password 1 Please enter the Service mode 2 Press Stop 0 Clear and the Security mode should come up 3 Select administrator password and enter a new password SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0801712EN Solution Usage 2 Description Equitrac cables for the Vendor 2 interface Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 94 bizhub C650 Miscellaneous Solution The Vendor 2 interface offers the ability to differentiate between color and B amp amp W on a per page level You can now track and differentiate between color and B amp amp W for both copy and print based on user login when connected to Equitrac Professional Eq
336. e following restrictions 1 Cancelled print jobs may stay in queue when using the GDI driver 2 The printer icon may disappear when cancelling a print job when using the GDI driver 3 Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver IC 302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available IC 401 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PostScript driver version 1 0 The following restrictions 1 The mixed media function may not be used 2 Enabling the Delete pending print jobs at logout on the Metaframe server does not result in the print jobs being deleted 3 Print job access codes should not be used IC 402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The following are restrictions that were found 1 Custom Size setting is not available 2 Owner Information Lock Job and Copier store print functions are not av
337. e for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions Please don t forget to check pages 30 31 2 To view the DOC file Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf 3 To view the XLS file Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN 4 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0655341 EN Solution Usage 1 Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the Mail Merge feature Solution CAUSE Registry edit required WARNING In Microsoft Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following l
338. e installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0901720EN Solution Usage 0 Description The repair procedure to correct the License Management Error fails Solution CAUSE The serial number entered in the machine is in lowercase letters Although the repair request is sent in uppercase the machine serial number must also be entered in the machine in uppercase letters SOLUTION Correct the machine serial numberby entering the Service Mode selecting System 1 Serial Number Printer Enter theserial number using uppercase letters SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD and Ron Reed ASG SSD Solution ID TAUS0902343EN Solution Usage 0 Description Download NG message immediately when flashing the machine with the Loadable Device Driver AU 201H Solution CAUSE Possible corrupt or incompatible 128MB CF card SOLUTION Try another 128MB CF card If the problem persists re image the card with the driver imagetool by using the attached application HxDen zip andHXD 201 image zip Extract the files in an empty folder and launchHxD exe The Main screen opens Click on Extras and select Open disk image Point to the image file just downloaded example HXD 201 image and click OPEN When the sector size message appears take the default 51
339. e it The menu seems to be missing Solution Cause Support for the IC 409 has been added with version 58 firmware and above Solution Please update the firmware in your copier to version 58 and above Compatibility for the IC 409 was added Note 1 The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUSO900964EN Solution Usage 0 Description When printing or copying a Microsoft Excel document the prints are light every other page Solution CAUSE The machine firmware is corrupt SOLUTION Flash the machine firmware to the latest level The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901017EN Solution Usage 0 Description AU 201H CardMan5125 CD271 error upon removing the memory needed for the optional card reader Solution CAUSE The NVRANM is corrupt SOLUTION Download the NVRAM recovery filesvia the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on
340. e migrated from a Microsoft Windows 2003 server Solution This is not possible to do with account tracking In order for this to work the MFP would have to authenticate with the server Solution ID TAUS0702701EN Solution Usage Description Scan errors when performing gradation on new units out of the box Solution CAUSE The top mirror on the V mirror assembly is dislodged SOLUTION Re position the top mirror on the V mirror assembly also called the 2nd mirror Carefully remove the two pressure tabs for the mirror and putthe mirrorback into the correct position SPECIAL NOTE Solution provided by Gerald Koehl Braden Business Systems Solution ID TAUS0702814EN Solution Usage Description C5304 error code at power up Solution CAUSE Pinched or shorted wire to FM10 fan motor SOLUTION Repair wiring as necessary to FM10 fan motor Solution ID TAUS0702866EN Solution Usage Description How to tri fold legal paper Solution Due to the specification of the unit tri folding legal paper is not supported Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 349 bizhub C650 Solution ID TAUS0702867EN Solution Usage Description Can 11x11 paper size be used in Tray 1 or Tray 2 Solution The paper specifications on Tray 1 and Tray 2 are 11x17 to 8 5x11 8x13 16K 8K 12 25x18 and the bypass tray can be programmed for 11x17 to 5 5x8 5 8x13 16K 8K and 12 25x18 Note There are five Fools
341. e the attached settings to set up scan to E mail on the Microsoft Exchange Server 2007 To viewthe PDF you may need to download a free copy of Adobe Reader CAUTION The following instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician They are provided only for use by an experienced Microsoft Exchange 2007 Administrator as failure to follow these instructions in any way may have a detrimental effect on E mail flow in Exchange 2007 The instructions provided have been tested numerous times and are known to work They are currently in production use in house at Konica Minolta and several customer environments SPECIAL NOTE Solution contribution bylan Lynch Mark D Attilio Production Print SSD and Jim DiSarro Jim Behrends Workgroup SSD Solution ID TAUS0702393EN Solution Usage 9 Description With the IC 409 installed the network communication between the client PC and the MFP may fail Unable to Connect to the Network messagemay display after the MFP times out when attempting to connect This occurs mainly when the IC 409 and MFP are manually configured for TCP IP Solution CAUSE The IC 409 will attempt to resolve any TCP IP addressing conflict but is not able to due to the address being manually set SOLUTION To allow proper addressing and communication perform the following 1 Shut down the IC 409 2 On the main body set Utility Admininistration Setting Network Setting TCP IP Setting IP Set
342. ease see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert and Don St Onge Workgroup SSD Solution ID TAUS0900045EN Solution Usage Description ML 501 how to obtain multiple fax line functionality Solution The Multi Line ML 501 kit Item 4599X002 is required to allow the machine to function with multiple fax line functionality The Fax Multi Line Kit consists of the ML 501 Multi Line and the FK 502 fax board SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUSO900059EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Ine sti 3OW lt lt SCSw Marh 167 bizhub C650 Miscellaneous How to send documents to and access a share on the HDD of the MFP Solution In order to comply with the security certifications that KMBS has obtained KMBS is IS015408 EAL Level 3 certified access to the machine HDD from points on the network beyond the MFP itself is not permitted For the purpose of making scanned or archived files available to network users KMBS recommends creating a shared folder on the target network Users can be accorded appropriate rights by the local administrator to access this folde
343. ease seeattached Bulletin Number 6687 for the details 4 The DF lift plate lowers in the middle of a job due to a failed DF control board Replace the DF control board p n AO1H RAO1 02 5 Document feederis positioned straight up at power ON Change the set position of the DF 611 hinge stopper to the upper side and secure it in position 6 Paper detect actuator bouncing at the end of each sheet of paper causing a false jam Replace torsion spring with a torsion spring from a DF 610 p n AO7H 5707 00 SPECIAL NOTE Solution contribution byFreddie Burnham Cesar Jimenez Production Print SSD Pat Boykin Val Kenney Scott Shaffer SSD DSM Walter Frazier KMBS Jacksonville FL KMBT Japan Clinton Marquardt Craig Blyther ESS andBill Hall David Silverstein Tom Kelly Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 186 bizhub C650 Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0800720EN Solution Usage 5 Description When loading originals on the original tray of Document Feeder Original left on original glass message may appear on the control panel even though there is no original on the original glass Incorrect original sizesmay be detected even though originals other than those sizes are set on theplaten glass Solution CAUSE Different situations may cause the problem CCD may misdetect outside light such as fluorescent lamp as an original
344. ease use the attached step by step instructions To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUS0703197EN Solution Usage 4 Description Is printing directly from a USB memorysupported Solution Printing directly fromUSB memoryis supported Use of this Direct Print function requires the engine firmware be upgraded toversion 6B it also requires installation of the EK 602 USB Host Board option Item AO90WWO Supported file types are PDF JPG TIF and XPS Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0703682EN Solution Usage 4 Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 81 bizhub C650 Miscellaneous eCopy ShareScan OP step by step installation instructions Solution Please refer to attached install documentation for the step by step procedure and theeCopy compatible machine models firmware and TWAIN drivers list To view a PDF Adobe Reader must be installed Adobe Reader
345. ecification SOLUTION When using the hole punch function with the page inserter pages to be punched must be loaded in the lower tray of the PI 503 SPECIAL NOTE Solution contribution by James Dutcher Hayday Inc Solution ID TAUS0802184EN Solution Usage 2 Description Cannot print a center stapled and folded booklet using thick stock If thick stock is selected as paper for entire booklet the machine will output job without printing or folding Solution CAUSE This is correct operation Thick stock cannot be used for all pages of a folded and stapled booklet it can only be applied as a cover SOLUTION As a workaround for printing and copying use the following procedure to create a booklet with thick paper Print Mode 1 At the MFP put 11x17 Plain paper in Tray 1 and 11x 17 Thick paper in Tray 2 Change the Tray 2 paper setting to be Thick 2 2 Go back to your desktop and launch Printer Properties Then go to Printer Preference and change the Tray 2 paper setting to Thick 2 in Printer Properties 3 Open an application that can be printed as booklet 8 page original for example 4 File amp gt Print and open the printer driver Under printer settings select Original 8 5x11 Output 11x17 and select Tray 1 go to Layout and select Booklet go to Finishing and select Center Staple amp amp Fold go to Cover Mode and select Front Cover and Tray 2 Note Ensure that the latest firmware system software and
346. ect the paper cooling fan FM13 Ensure the power connector CN76 is securely seated and that no obstructions are interfering with the paper cooling fan blade rotation Also reseat CN10 on the PRCB Replace the paper cooling fan p n 9313 1400 41 as necessary SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0901128EN Solution Usage Description Error code CFC31 when trying to make copy Solution CAUSE PWB MFP MFPB failure SOLUTION Replace MFPB p n A00J H021 00 for bizhub C650 and p n A00J H020 07 for bizhub C550 C451 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0901471EN Solution Usage Description Tray 1 does not detect the correct size paper Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 329 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE The paper size detect board spring loaded sensor assembly behind the tray is pushed in and binding SOLUTION Free up the spring loaded paper size detect sensor assembly SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901504EN Solution Usage Description When in User Mode the E mail address from the last logged in user is retained in the current user setting This occurs when using authentication Solution CAUSE Firmware bug SOLUTION Special firmware is available Please install versio
347. ector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left The firmware is located underSystem Code NOTE It isimportant that you reboot twice between after patch otherwise the patch will not be completely installed even though itwill be listed as installed SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0902859EN Solution Usage Description FK 502 T48 error code when transmitting a fax Solution CAUSE Check Destination is enabled under the Line Settings SOLUTION To turn off the Check Destination setting under Line Settings perform the following 1 If manually dialing the fax phone number Select the Communication Settings button and then select the Line Settings Set Check Dest amp amp Send to No Press OK and then press Close 2 If a one touch button is affected edit the Line Settings of the one touch button SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0902934EN Solution Usage Description No account set for group authentication message when trying to print with Account Track Solution CAUSE Incorrect model of the main body selected in the driver r
348. ee attached photo as a reference Reasons why each printer head cannot be replaced individually The specifications value of BOW of the lens in the PH Unit cannot be met The line parts and replacement parts are classified according to their characteristics and shipped according to this grouping It has to do with the different lots of curved lens assemblies The unts are calibrated based on measurement of that lens with some type of device SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801329EN Solution Usage 3 Description How to change the number of pages that can be used with tri folding Solution The machine can be set to tri fold 1 2 or 3 sheets To change the setting perform the following 1 Call the Service Mode to the screen 2 Touch Finisher 3 Touch Fold power of pages restrict 4 Select a folding mode where the maximum is restricted and enter a desirable maximum number with the 10 key pad 5 Touch END 6 Touch Exit on the Service Mode screen 7 Turn OFF the main power switch then wait for 10 seconds or more and turn ON the main power switch SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801502EN Solution Usage 3 Description FS 608 how to change the Tri Fold to INSIDE fold Solution Please perform the following procedure to change the tri fold t
349. een 7 Press the Reset key to return to the normal touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0900977EN Solution Usage Description Why is scaling not available in the PCL driver for the IC 409 Solution Scaling is not available as a featurein the PCL driver but can be found in the PS driver for the IC 409 Scaling is located under the Layout Tab in printing preferencesof the PS driver SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0901257EN Solution Usage Description End of life notification bizhub C650 and bizhub C550 Solution The bizhub C650 and bizhub C550 inventory has been depleted Thebizhub C652 and bizhub C552 color multifunctional devices replace the bizhub C650 and bizhub C550 Please reference theattached Marketing Bulletin 09 GB 001 for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0901382EN Solution Usage Description How to add a prefix or suffix to an Internet Fax phone number Solution To add aprefix or suffix to an Internet Fax phone number perform the following 1 Press the Utility button and select Administrator Settings 2 Select Network and then selectscreen 2 Selec
350. elete Collectively Mode Font form list settings file Saving lists as files Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801783EN Solution Usage 4 Description When copying or printing originals the color density drops off This is especiallynoticeable with large jobs Solution CAUSE Copying printing with a very high fill rate SOLUTION To increase the density perform the following 1 Enter Tech Rep Mode 2 Press Image Processing Adjustment 3 Select TCR Level Supply 4 Increase CMYK to 1 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701041EN Solution Usage 3 Description How to access Billing Setting Mode Solution To access Billing Setting Mode perform the following 1 Press the UTILITY COUNTER key 2 Select METER COUNT on the touchscreen 3 Select CHECK DETAILS on the touchscreen 4 Press STOP 0 0 STOP 0 1 5 Press STOP 9 Solution ID TAUS0702483EN Solution Usage 3 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 339 bizhub C650 Description Setting SNMP v1 v2c read write community names through PageScope Net Care Solution Changing the read and or write SNMP community names can be implemented as a security measure through PageScope Net Care Please see atta
351. en is displayed in LMS License Management Server Solution CAUSE The i Option token number entered into LMS for activation is intended for use ona different series SOLUTION To activate i Option on the C360 or C552 series it is necessary to use LK 101 v2 Item Number AOPDO1A To activate on the C353 or C550 series use LK 101 Item Number AOPDO11 The LK 102 PDF Encryption kit Item Number AOPD012 can be used on all models C353 C360 C550 C552 series SPECIAL NOTE Solution contribution by Ron Reed ASG SSD SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0902084EN Solution Usage 2 Description How to push driver properties down to clients from a Netware server Solution Bcause of the nature of how drivers are installed in the NDPS database driver properties can not be saved Novellacknowledged this limitation inNetware 6 5 and above there is a function called the Driver Profile Use the following instructions to allow driver properties to be downloaded from the client when the printer driver is downloaded from the NDPS database Before creating the profile the following items must be installed on the Netware 6 5 server 1 SP5 or above including all patches 2 iPrint version 4 2 8 or higher 3 TheiPrint LIB files must be updated These files can be found at http www novell com To install 1 In Novell iManager click iPrint amp gt Print driver profile 2 Browse to and select the prin
352. en the following policy Security Settings Local Polices Security Options Allowed to format and eject removable media 5 Select Administrators and Interactive Users and then click OK 6 Rebootthe PC to take effect Microsoft Windows 2000 1 Open Control Panel 2 Open Administrative Tools 3 Double click on Local Security Policy 4 Please open the following policy Security Settings Local Polices Security Options Allowed to format and eject removable NTFS media 5 Select Administrators and Interactive Users and then click OK 6 Rebootthe PC to take effect SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE and lan Lynch Production Print SSD Solution ID TAUS0802694EN Solution Usage 1 Description How to disable the banner page option to separate jobs Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 121 bizhub C650 Miscellaneous Solution To disable the banner page option perform the following 1 Press the Utility key 2 Press User Settings 3 Press Printer Settings 4 Press Basic Settings 5 Press the down arrow and select Banner Sheet Printing 6 Press OFF and then OK SPECIAL NOTE Solution contribution by Rich Raynor ASG SSD Solution ID TAUS0802751EN Solution Usage 1 Description How to set up WebDav from Microsoft Windows 2003 Server Solution Please perform the step by step procedures mentioned in the attached documentation To viewthe PDF Adobe Reader
353. ence IU page yield Conditions on which standard yield is based C451 C550 C650 Job mode BW Color 5 p j 5 pij 6 p j 5 pij Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 116 bizhub C650 Miscellaneous 7 p j 5 p j Color mode Color or BW not AUTO Paper size 8 5 x 11 A4 Average print volume per month BW Color 11 400 3 000 20 000 5 000 30 800 7 700 Number of image stabilizations number of times the machine is turned on number of times returning from sleep mode temperature humidity change 20 times month none nochange Version 6B firmware Function Enhancement 2 has three functions to help improve the standard yield for color IUs in low volume low p j low color ration machines These improvements Reduce the image stabilization when returning from sleep mode Offer a choice to suspend color IU life stop Provide the choice for anew ACS mode These measures can increase the life of the IU when users are printing mainly in monochrome the print volume is low if ACS is chosen for the default copy mode the sleep timer setting is short DETAILS 1 Reduced image stabilization when returning from sleep mode With Version 6B firmware image stabilization will not be performed when the printer wakes from sleep mode unless it has been at least 8 hours since the previous stabilization If the duration is less than 8 hours and the
354. encies Solution The recommended OHP paper transparencies is CG3700 by 3M Item 7640000420 Notes 1 Konica Minolta does not officially support color transparencies for the bizhub C650 C550 C451 Please refer to attached Marketing Bulletin 08 GB 051 for more information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 Konica Minolta does not guarantee the image quality on the OHP to be equivalent to the image quality of other paper types and media 3 For the bizhub PRO C500 feed transparencies from the MF tray in the landscape direction only Select Normal 1 for paper type setting The registration sensor is the reflective type and will misdetect the lead edge of the transparency if the following is not performed Update tofirmware level version 12 or higher and setdipswitch 4 1 to 1 in the 25 mode 4 Transparencies that are labeled for use in the HP Color LaserJet 5 5M will also work in the KL3015 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0802534EN Solution Usage Description What is the part number for the Tray 3 1500 sheet paper feed assembly Solution Tray 3 1500 sheet paper feed assembly p n is A00JR75700 Solution ID TAUS0802645EN Solution Usage Description The equipment ID is wrong Solution It is necessary to call theVcare
355. ending a single page job from Microsoft Publisher using the PCL driver and asking for multiple sets of the job the print the job is sent multiple times Solution CAUSE Anomaly when using the PCL printer driver SOLUTION When printing from Microsoft Publisher it is recommended that the PostScript driver be used SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900758EN Solution Usage Description The Total Counter Notification feature does not work An E mail is never received from theMFP with the meter counts Solution CAUSE The E mail Notification and the Total Counter Notification are set to OFF SOLUTION To enable the E mail Notification and the Total Counter Notification settings log into theMFP as Administrator viaPageScope Web Connection and select the following Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 234 bizhub C650 Software Driver related 1 Select the Network tab 2 Select E mail Setting 3 Select E mail TX SMTP 4 Set the E mail Notification and the Total Counter Notification boxes to Yes 5 Click the Save button at the bottom of the page Note Please see attachedsample of the web page To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca Production Prin
356. enu Select key 1 will start blinking Press the up key and change this number to 10 When pressing Menu Select key the above settings will be saved and the display will show Bin Assignment and 00000000 9 Press the down arrow key and the display will change to HEX Assignment and 00 Then press the down Menu Select key The 00 will blink 10 Press the right arrow key and the 1st digit will blink Change setting to 02 11 Press the Menu Select key to fix the value The display will change to Software SW 12 Cycle the main power switch OFF ON ONOoOBRWNDN Note Header Information Generic 25C 1P C250P Generic 35C 1P C450P Generic 35C 3P C352P Generic 35C 4P C353P Please see the attachment for the visual symptom To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Worgroup SSD and Greg Lantowski lan Lynch Mark D Attilio Cesar Jimenez Production Print SSD SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 247 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0703093EN Solution Usage 17 Description Invalid card message Solution CAUSE CF card may have been acc
357. ep 3 and set theWidth andLength accordingly SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS1000424EN Solution Usage Description In certain cases the i Option function may no longer be available on the MFP This may occur after firmware has been upgraded Solution CAUSE The i Option installation needs to be repaired SOLUTION Follow these steps to correct the situation 1 Perform the Repair and Deactivation procedures If these do not resolve the issue proceed to the next steps 2 Contact SSD support to obtain an Initialization Code It will be necessary to provide the MFP serial number and Request Code 3 Perform the Initialization procedure on the MFP with this Initialization code Then cycle power off on 4 From the MFP launch PageScope Web Connection and go to Administrator Mode amp gt License Settings amp gt Install License An Internet Connection is required 5 Re activate the License Code on the MFP by entering the original Token number SPECIAL NOTE Solution contribution by Mark Kemp ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 243 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0657405EN Solution Usage 40 Description Control panel hangs at the hourglass screen Solution CAUSE The firmware is corrupt SOLUTION Re flash the machine to the latest firmware The l
358. equency fluctuation Maximum 3 Hz at 50 Hz 60 Hz Use a power source with as little voltage or frequency fluctuations as possible Note This information is available in the Quick Guide for each model on page X 29 To view this informationrefer tothe attached guide for the corresponding model To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801040EN Solution Usage Description How to find display the MAC address in a Macintosh OS X environment versions 10 1 10 2 10 3 10 4 10 5 Solution Please perform the procedures mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801045EN Solution Usage Description How to check Java version on a Macintosh OS 10 X Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 153 bizhub C650 Miscellaneous Solution To check Java version on a Macintosh OS 10 X Open a Finder window amp gt select the base HD amp gt select Applications amp gt select Utilities amp gt select Java All installe
359. er can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0642297EN Solution Usage 1 Description How to enable the key counter if an external counter security device Hecon key counter is installed Solution To enable the key counteras an external key counter device perform the following 1 Enter Service Mode 2 Enter Billing Setting Mode by pressing the STOP button followed by the number 9 button 3 Select Management Function Choice 4 Select SET under the Key Counter 5 Select the desired Color Mode and message 6 Select END to exit Note Please see attachments for hardware requirements and connections To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702160EN Solution Usage 1 Description C3425 at power up and the code cannot be cleared Solution CAUSE The Fixing Coilhas failed SOLUTION Ensure the fuser unit is secured in the proper position and the right side door is closed Replace the heating coil p n AOOJ R751 00 for bizhub C451 C550 p n AOOH R701 00 for bizhub C650 p n AOP1 M402 02 for bizhub C452 C552 and p n AOPO M402 02 for bizhub C652 as needed Note
360. er Box Reg 3 Select Address Reg List 4 Select Address Book List 5 Select E mail and then Print SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 156 bizhub C650 Miscellaneous Solution ID TAUS0801503EN Solution Usage Description When sending E mail from the machine can a list of From addresses be accessed to change them instead of manually entering the From address each time Solution The From addresses can only be entered manually unless User Authentication is activated SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0801526EN Solution Usage Description How to enable the POP UP box when authentication is enabled Solution To enable the POP UP box when authentication is enabled perform the following within the driver Example the bizhub C451 550 650 PostScript driver version 6 1 2 1 Select Start amp gt Printer and Faxes 2 Right click on the driver amp gt select Properties 3 Select the Settings tab and check off the box Popup Authentication Dialog when Printing SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0801566EN Solution Usage Description The Service Manual only indicates the capacity but not paper weight What is the exact specification Solution The exact specification for tri fold is Plain paper 171b
361. er Feed Door p n A00J 5717 01 The creasing will not occur when the paper is fed from the bypass tray because it does not use the lower paper feed door for paper transport SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0902414EN Solution Usage 1 Description J3201 J32 01 with paper stopped in the duplex unit ADU Solution CAUSE Failed PS47 or dislocated actuator or torsion spring for PS47 SOLUTION Verify that PS47 p n 9335 1300 61 changes state in sensor check It is listed as Paper Passage 1 under Duplex on page 2 12 of the sensor check Also verify that the actuator for PS47 p n AOOJ 8118 00 and actuator torsion spring p n 4657 3735 01 are not dislocated SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0902604EN Solution Usage 1 Description Jam code 1101 11 01 or 2001 20 01 when feeding from Tray 1 or Tray 2 Solution CAUSE Failed22 tooth gearin the paper feed assembly SOLUTION Replacethe gear p n A00J 5744 00 Please see attached document for reference To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Gregg Gallant and Cesar Jimenez Production Print SSD Solution ID TAUS0902639EN Solution Usage 1 Description Paper skew may occur when feeding paper from Trays 1 4 and Manual Bypass tray Solution PROBABLE CAUSES 1 There is wider gap between the
362. er on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop 3 From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter Double click on the shared out printer Select printer and then properties Select the Sharing tab and click on the additional drivers box Select or check off the 64 bit x64 driver to be added to the 32 bit server Select OK and the 64 bit driver should be pushed up to the server Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http Awww apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD OONDOOL Solution ID TAUS0902606EN Solution Usage 8 Description How to install a printer driver on a Macintosh runnin
363. es To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE Solution ID TAUS0703224EN Solution Usage 2 Description How to print halftone test patterns Solution To print halftone test patterns perform the following procedure 1 Enter Tech Rep mode Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 92 bizhub C650 Miscellaneous 2 Select Test Mode 3 Select Halftone Pattern 4 Select Single Hyper Gradation 5 Select the desired halftone color 6 Press C and enter the desired halftone density 1 lightest through 255 darkest 7 Press the START button to output the pattern SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0703516EN Solution Usage 2 Description How to update firmware using Internet ISW Solution The Internet ISW function requires that the firmwareTAR file be extracted from theGZ file This can be done using WinZip or WinRAR Use an FTP server utility to host the firmware There isone availablevia the Download Selectorunder Black and White Products amp gt Utilities amp gt ftp_server_1 0 exe To perform the update 1 Go to Tech Rep mode 2 Select the Internet ISW button 3 Select the Internet ISW Set button amp gt Set to ON
364. es will be erased so it is recommended to export the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 Power machine OFF ON when prompted Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 14 bizhub C650 Controller no or slow print scan failure garbled data lockup Note After the Data Clear perform the following a Reinstall the HDD under System 2 HDD and power the machine OFF ON b If a Fax is installed set the target back to U S in System1 Marketing c Reinput the TCP IP address information d Import the address book and device settings SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0902597EN Solution Usage 2 Description Error R18 when receiving faxes Solution PROBABLE CAUSES 1 Incorrect settings Check fax settings Marketing area Phone line specification PSTN or DSL Adjust as necessary 2 HDD failure Format the Hard Disk Drive Enter Service Mode amp gt State Confirmation amp gt Memory HDD Adj amp gt Scroll to 2nd page and select HDD Format SPECIAL NOTE Solution contributi
365. esulting in the incorrect encryption being used when printing SOLUTION Make certain that the main body has the Konica Minolta Logo when powered on If not enter the Service mode Select system 2 Software switch settings and set switch 10 to a hex value of 02 Make certain to select fix save and then exit and cycle power In the driver configuration make sure the correct model is being selected SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS1000249EN Solution Usage Description MFP drops off the network Solution CAUSE The specific cause in not known however thereseems to be some correlation withthe SMB Direct Hosting function Whether this function crashes because of an external influence or due to an internal handling error is unknown at this time Look for these symtoms Cannot print via network LPR RAW port but theMFP does reply to ping requests Cannot connect to the PageScope Web Connection but theMFP does reply to ping requests Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 33 bizhub C650 Controller no or slow print scan failure garbled data lockup POSSIBLE SOLUTION Install the appropriate software C451 C550 C650 series GC2 R6 C353 GC2 R6 C253 GD2 R6 C203 GE2 R6 Alsoensure that Software Switch No 16 HEX assignment is set to 00 HEX Assignment 00 Bug correction is effective Default HEX Assignment 02 Bug correction is not
366. ey is pressed amp lt issue 2 Note Please refer to the attached file To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html CAUSE This behavior is the product limitation when the Fiery is connected SOLUTION When the IC 409 is connected the Konica Minolta TWAIN driver cannot be used Please use Fiery Remote Scan SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO808655EN Solution Usage 2 Description Device not Supported error message when scanning into eCopy using firmware version GOO R5 No GUI RealTime TWAIN driver version 3 0 1 73 Solution For all models CAUSE NVRAM was cleared or replaced andmachine is a generic model This can be determined by the world or marble display at power on instead of the Konica Minolta logo SOLUTION Set the Soft switch to the correct hex assignment for the model C450 C351 C250 C252 C352 C300 set Switch 10 to 00 C203 C253 C353 C451 C550 C650 set Switch 10 to 02 If the switch is at the correct setting already re enter it and press fix to store Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 210 bizhub C650 Software Driver related For C353 and C650 series only CAUSE The No GUI RealTime TWAIN driver version 3 0 1 73 for eCopy is not compatible with version R5 firmware SOLUTION Install the No
367. f interface cable between the IPB PWB C and MFP boards Failed I F cable or IPB SOLUTION Reseat the I F cable If issue is not resolved replace the I F cable p n AOOJ N140 01 followed by the IPB p n AOOJ H011 00 Color copies are black and white CAUSE IPB failure SOLUTION Check and reseat the connections from the CCD unit to the IPB thencheck and reseat the thick gray SCSI cable from the IPB to the MFP board If the problem persists replace the IPB p n AOOJ H011 00 Note Printing is supposed to be in color when this occurs Solution ID TAUS0801495EN Solution Usage 4 Description Slow spooling and printing Solution PROBABLE CAUSES 1 Early version firmware and print driver Flash the machine firmware to version 88 or later and upgrade the print driver to version 6 1 2 0 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT Change Prioritize Arranging Papers to Prioritize Production on the finishing tab of the printer driver under Paper Arrangement 2 NIC speed is set too slow Set NIC speed setting to higher speed or Auto by accessing Utility amp gt Administrator Settings amp gt Network Settings amp gt Select Forward to go to page 2 amp gt Detail amp gt Device Settings SPECIAL NOTE Solution contribution by Mark D Attil
368. following 1 Select TOOLS and INTERNET OPTIONS 2 Select the CONNECTIONS tab 3 Select LAN Settings 4 Select PROXY SERVER 5 Check to make sure that both USE PROXY SERVER FOR YOUR LAN and BYPASS PROXY SERVER FOR LOCAL ADDRESS is checked OFF 6 Select the ADVANCED button and put in the TCP IP address in the EXCEPTIONS example 11 11 x The x is for all TCP IP addresses that start with that prefix SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703029EN Solution Usage 1 Description CF card programming with Cygwin and Imaging ToolKit 2006 Solution When testing Imaging ToolKit 2006 and Cygwin version based on the bizhub C550 two small problems appeared which can be both eliminated to get the tools working properly 1 The Imaging Toolkit 2006 needs to be extracted first Do not try to install it out of the archive otherwise there will be an error message about a missing file Note The latest version of Imaging ToolKit 2006 is available via the Konica Minolta Download Selector under Utilities Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please refer to the attached Release Notes for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 Embedded Cygwin was not
369. following settingin the Service mode System1 amp gt Marketing Area System2 amp gt HDD System2 amp gt Option Board Status System2 amp gt Image Controller Setting System2 amp gt Software Switch Setting Switch No 10 Hex Assignment 00 be sure to press 0 0 7 Power OFF ONthe MFP again 8 Do the setup procedurefound in the attached instuctions and Installation Manuals To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view To view the zipped PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note Machine will appear to have no power because the MFP Control Board is unable to detect when the Sub Power Switch is powered ON If the problem persists swap a NVRAM from another color MFP bizhub C250 C252 C352 C353 C451 C550 C650 for testing purposes and see if it corrects the issue If so order a new NVRAM IMPORTANT All data except sales counter data will be initialized SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 246 bizhub C650 Warm up wrong display incorrect operation lock up
370. for bizhub production models differ in Tech Rep mode perform the following procedure in order to reset settings 1 CS Remote Care Server Settings select Data Initialization press Yes then press End 2 In the CS Remote Care Detail Settings select RAM Clear press Set then press End IMPORTANT Remember to cycle power 3 After the MFP powers up then re enter all the vCare settings and confirm successful communication with the vCare system 4 Please consult the MFP bizhub vCare E mail Setup Instructions for each specific model for details on all the required settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0808264EN Solution Usage 1 Description Legal size booklet creation from the MFP Solution Please follow the attached step by step procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 122 bizhub C650 Miscellaneous Solution ID TAUS0808404EN Solution Usage 1 Description The address book data stored in the machine shall be also available in phone book of the fax driver How to get them out of the machine and stored in the phone book of the driver Solution There are two ways to do so
371. fterwardsthe motorshould work without any problem If not replace M202 SPECIAL NOTE Solution contribution by lan Lynch and Gary Scimeca Production Print SSD and Tom Kelly Workgroup SSD Solution ID TAUS0703449EN Solution Usage 14 Description LDAP search requires selection of name destination key on returned name to scan to E mail LDAP search return defaults to fax on returned results Solution CAUSE Fax kit is installed LDAP search return defaults to fax on returned results SOLUTION Specialfirmware version GC6 R6 GD6 R6 for bizhub C253 and GE6 R6 for bizhub C203 is now available that allows thedefault to be set toE mail instead of fax Thisfirmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD DNA Drivers MSDS link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left Notes a Please follow these steps Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 249 bizhub C650 Warm up wrong display incorrect operation lock up Confirm that you have firmware GC6 R6 GD6 R6 GE6 R6installed and displayed under MFP Controller Use the firmware corresponding your MFP If not install firmware version GOO R6then GC6 R6 Access
372. g OS 10 6 Solution To install a print driver on a Macintosh running OS 10 6 there are 3possible solutions 1 Generic Install the printer normally and select Generic Postscript Printer from the Print Using menu Note Installing the printer as a generic printer will limit the maximum paper size to legal and only allow duplexforthe finishing feature 2 Manually install the Macintosh OS 9 PPD file Download the applicable OS 9 driver from the Konica Minolta website and unpack the files from the folder Install the printer normally and select Other from the Print Using menu Navigate to the folder containing the OS 9 PPD file and click Add If the Installable Options window appears set the correct options Note Installing the OS 9 PPD only applies to the models listed in the attached document 3 Edit the PPD file See the attached procedureto manually edit the PPD file To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The above solutions are considered a workaround until an official OS 10 6 printer driver becomes available SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0648443EN Solution Usage 7 Description How to remove print drivers from Macintosh OS X 10 2x 10 3x 10 4x 10 5x Copyright 2010 Konica Minolta Business Solutions U S A Inc
373. g on Download MSDS Drivers Firmware and more Note Please refer to the attachedRelease Notes for additional information on this firmware release To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Avwww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUSO902900EN Solution Usage Description How to setup SMB sharingand Scan to SMB to a Novell NetWare 5 x or 6 x Server Solution Prerequisite The NetWare Server must first be set up to support CIFS in order to support this function from the MFP Using Novell Native File Access for Microsoft Windows it is possible to configure NetWare servers running TCP IP only to use CIFS SMB over Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 180 bizhub C650 Miscellaneous TCP IP Please see attached document NW_CIFS_SMB_Support for details on setup of NetWare 5 x and 6 x prior to setup of MFP SMB Scanning Create a folder on the NetWare Server to be used for SMB Sharing and Grant proper access rights to it the following example shows a Local or workgroup share Once the folder has been created edit the etc cifs cfg file to add the share as follows Example Folder called Share has been previously created in Volume Data on NetWare 6 Server named NW6 We want the share to be called share
374. gcombination IC 409 Setting No Authentication and Account Printing bizhub setting Administrator mode amp gt User Authentication Account Track amp gt Print without Authentication Allow Restrict Default Enable Staple punch copies etc are canceled and print Do not use this combination Disable Default No Authentication and Account jobs are printed Staple punch copies etc work fine No Authentication and Account jobs are NOT printed Only the configuration page PS test page and calibration page for Fiery are printed When using User Authentication settings 1 Engine Admin mode User Authentication Print without authentication Allow 2 Engine User Authentication set to ON MFP 3 Enter User name and password in driver printing preferences Job Info 4 IC 409 check box for Users to print without authentication Note Please see attached documentationfor settings To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by KMBT Japan and Mike McCarthy Production Print SSD Solution ID TAUS0807903EN Solution Usage 6 Description When copying from the glass the user must click finish before output begins Solution CAUSE The machine is set for sort mode SOLUTION Change the machine to group mode To do this touch the finishing button then select group and touch Ok Copyright 2010 Konica Minolta Business Solutions U S A Inc
375. ge 0 Description Fax cannot betaken out ofmemory RX mode Solution CAUSE A key counter is installed on the machine SOLUTION Memory RX is normal operation when a key counter is installed Incoming fax messages must be printed out from memory SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802340EN Solution Usage 0 Description Install toner cartridge message for C M Y or K after toner cartridge s installed Solution CAUSE CN29 on PWB MC upper right hand corner of board has been dislodged or is partially connected SOLUTION Reseat CN29 on PWB MC Note Please see the attached photo for location reference SPECIAL NOTE Solution contribution by Dennis Kozlowski KMBS Pittsburgh Solution ID TAUS0802395EN Solution Usage 0 Description After upgrading the firmware the HDD version up procedure can not be performed Solution CAUSE Corruption of the machine memory SOLUTION Downgrade the firmware to version 6M and perform and HDD version down If the version down does not work then perform an HDD version up Upgrade to version J8 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802398EN Solution Usage 0 Descript
376. ge will indicate on the LCD SOLUTION Shake the cartridge before putting it into the machine as it may have compacted toner from shipping or sitting on the shelf SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0801957EN Solution Usage Description TheMFP does not recognize the Fiery controller The controller type is set to 1 and the SCSI and crossover cables are connected to the correct ports 00 is displayed on the IC 409 Solution CAUSE Early version of firmware on the MFP SOLUTION Flash theMFP firmware to version 6M or higher The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 318 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0801993EN Solution Usage Description Unable toselect Compact XPS as file type of Scan toxx even after upgrading to i Option firmware version 88 Solution CAUSE Incorrect setting SOLUTION Please change the setting of dipswitch as follows in order to use Compact XPS SW No 78 0x00 amp gt 0x01 Note Please be sure to use version 3 1 030000 or later when using PageScope Box Operator SPECIAL NOTE Solution contrib
377. ght 2010 Konica Minolta Business Solutions U S A Inc March 2010 35 bizhub C650 Dirty image Spots banding streaks smudged or background E 18 SPECIAL NOTE Solution contribution by Freddie Burnham Jim Behrends Cesar Jimenez Production Print SSD Solution ID TAUS0900963EN Solution Usage 8 Description Copies and prints are grainy and black developer is on the copies Solution CAUSE HV1 has failed SOLUTION Replace HV1 p n A00J M407 01 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808143EN Solution Usage 5 Description Image failure black streaks in the main scan direction on thick paper Solution CAUSE Vibrations are created when the trailing edge of the preceding paper is passing by the timing roller SOLUTION Reduce the effect of the vibrations on image quality by widening the paper interval by changing the below setting 1 Enter Service Mode 2 Select Machine on the touch panel 3 Select Thick Paper Mode on the touch panel 4 Select Image Quality on the touch panel 5 Select End on the touch panel 6 Select Exit on the touch panel SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0802107EN Solution Usage 4 Description When first powering up the machine in the morning the following image failure is generated Carrier adhesion Black and possibly Magenta Low image density images are almost not prin
378. goes through When using the One Touch setting by default theMFP checks the fax line for a dial tone If a dial tone is not detected in the case of a T1 theMFP indicates a No Dial Tone message on the LCD display SOLUTION Disable theMFP check for a Dial Tone To do this enter the Service Mode amp gt Select the Fax amp gt then Network amp gt select Network Settings 2 amp gt set DC Loop Check OFF Dial Tone Detection OFF and 1300HZ Tone Detection OFF One touch keys should now work without indicating No Dial Tone SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801997EN Solution Usage Description Output for AS 400 loops continuouslyuntil job is held Solution CAUSE When using a remote output queue on an AS 400 the XAIX destination option is normally used for printing multiple copies The remote writer opens the connection to the printer and sends down multiple copies of the print data and control file pair Each control file contains one print command for the data file that preceded it This method is required for printers that start printing the data right away However there are some print servers that will close the connection after the first copy is sent This is an unexpected close resulting in retrying to send from the beginning which will cause the remote writer to loop forever and will cause the spooled file to be printed indefinitely In this case XAIX should not be u
379. h 2010 302 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE Firmware needs to be updated SOLUTION Update firmware to version GCL R6 or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902649EN Solution Usage 1 Description When a catch tray is installed no finisher the machine does not stop when the catch tray is full Solution CAUSE The machine does not tell you to remove paper when using the catch tray because the catch tray does not have a paper empty sensor or a limit switch consequently the machine does not know when the tray is full SOLUTION This is the machine specification Theworkaround is to install a finisher SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS0902843EN Solution Usage 1 Description Intermittent C225B codes whencoming out ofPower Save mode Solution CAUSE The DCPS is failing SOLUTION Replace the DCPS p n A00J M404 05 for bizhub C451 C550 andp n A00J M405 04 for bizhub C650 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS1000172EN Solution Usage 1 Description Jamming while making copies with Equitrac or other external copy device
380. h the MFP PARTS bizhub C550 PWB MFPB p n A00J H020 07 bizhub C451 PWB MFPB p n A00J H020 07 bizhub C650 PWB MFPB p n A00J H021 00 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702638EN Solution Usage Description CB123 C B123 Solution CAUSE Device Error DRAM SOLUTION Reseat the Fax Board Replace the Fax Board FK 502 if necessary PARTS bizhub C451 C550 C650 FK 502 Item 15LB bizhub C250 C252 C300 FK 502 Item 15LBX002 bizhub C351 C450 FK 502 Item 15LBX001 bizhub C352 FK 502 Item 7640X023 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702907EN Solution Usage Description Unable to perform High Compression Gradation Adjustment Solution CAUSE Mirrorassembly isout of position SOLUTION Adjust the Mirror assembly Note Please see Field Service Manual for procedures Attached are pages from the Mechanical Adjustment Scanner section To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solu
381. he Counter Data warnings on the touchscreen Solution To display the Counter Data warnings on the touchscreen perform the following 1 Press the Utility Counter key Touch Meter Count on the touchscreen Touch Check Details on the touchscreen Press STOP 0 0 STOP 0 1 Touch Counters on the touchscreen Touch Warning on the touchscreen The Counter Data warnings will be displayed on the touchscreen Touch END on the touchscreen 8 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD NOOR WP Solution ID TAUS0807985EN Solution Usage Description Is it possible to use a key counter or vending device and user authentication account track at the same time Solution It is notpossible this is a machine limitation The account track and authentication settings are not available when the plug in counter or vending mode is enabled They are not compatible Either a vending device or user authentication account track can be used but not both at the same time SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0808015EN Solution Usage Description Fax direct input is not visible Solution CAUSE Incorrect setting SOLUTION To enable direct input perform the following 1 Enter the Administrator mode 2 Select User Authentication Account Track 3 Select Public User Access 4
382. he MPF while the units are connected SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUSO900088EN Solution Usage Description It is impossible to export authentication information from PageScope Web Connection Solution CAUSE Firmwarei option 2 J8 or later is installed SOLUTION This problem has been fixed by version C451 C550 C650 GCN R5 Please install attached special firmware after referring to the attached Release Notes bizhub C451 A00 K OY0 FO00 GCN R5 EXE Checksum 3430 bizhub C550 A00 J OY0 FO00 GCN R5 EXE Checksum OE9F bizhub C650 A00 H OY0 FO00 GCN R5 EXE Checksum AB44 Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO900089EN Solution Usage Description When enabling and using Web browser i Option it is impossible to logout from Microsoft Office SharePoint Server Solution CAUSE Firmwarei option 2 J8 or later is installed SOLUTION This problem has been fixed by version C451 C550 C650 GCN R5 Please install attached special firmware
383. he computer USB port Sometimes a powered or unpowered USB hub placed inline between thecomputer and ES 1000 will resolve this issue 3 If in step 2 no computer will recognize the ES 1000 then more than likely the ES 1000 itself is faulty To verify this or to fully test an ES 1000 download the ES 1000 Diagnostic Tool from http Awww efi com support download software asp First complete a quick registration then select EFI Software link and choose utility from the drop down for download There is a Macintosh and a Windows version For more information on using this tool go to http www efi com support production fiery measurement color profiler suite es 1000 instructions asp 4 Keep in mind that on a Macintosh OSX machine the ES 1000 is not supported when running in Classic Mode If wanting to use the ES 1000 while in an OS9 application boot into OS9 do not go into Classic Mode while booted up into OSX 5 An EFI print server must have support built into it for use with an ES 1000 ifintending to use it as a calibration device or use it for Spot On within ColorWise Pro Tools Verify thatthe EFI print server model actually supports this Most models sold prior to 2003 and even some current ones did not support the ES 1000 as a calibrator or with Spot On In some cases a patch or a newer version of ColorWise Pro Tools version 38 or later see attached will enable these applications for use with the ES 1000 Please contactth
384. he fax PWB it should be in the left slot when viewed from the right side of the copier That slot is labeled 1 in the attached image If the dual line kit is to be installed that PWB would be installed in the right slot That slot is labeled 2 in the attached Fax Install photo bizhub C351 C450 8 PWB PCI board p n 4037 0141 03 is damaged during installation If the PWB PCI board is inserted into the middle slot instead of the rear slot or if the board is mishandled damage to the board may occur Notes a Damage may be caused by scratching the board with Board Guide when installing PWB PCI and Board Guide b C B001 may also be indicated and it is impossible to send receive a fax Replace PWB PCI a part of MK 703 used for connection with optional board taking care not to scratch or damage the board Please refer to attached documentation for details bizhub C250 9 Power supply PU1 problem Replace the DC power supply p n 4038 6201 02 SPECIAL NOTE Solution contribution byDavid Hansen KMBS Seattle bizhub 600 750 10 The FK 502 was not deinstalled in Tech Rep mode SYSTEM 2 when removed Deinstall the FK 502 in Tech Rep mode by performing the following procedure a Power OFF the machine with the main power switch b Press and hold the Utility Key and power ON the machine Hold the Utility key until the Konica Minolta logo appears and or Trouble reset c Press Trouble Reset and enter Stop 0 0 Stop 0 1 Press System 2 and then
385. he intended switch number with the ten key pad 3 Touch Bit Assignment 4 Use or to select a bit To set the bit enter 0 or 1 with the ten key pad 5 To set the bit in hex touch HEX Assignment and use the ten key pad and A to F keys to enter numbers and characters 6 Touch Fix SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 148 bizhub C650 Miscellaneous Solution ID TAUS0800203EN Solution Usage Description M61 M62 and M63 are listed in the Service Manual but not in the Parts Catalog Solution These exit cooling fans will be made available in the very near future and the part number will beinParts ordering in the next few days Note Withinthe next month or two if the fans are needed for an emergency repair order them as an emergency order overnight delivery and the parts will be pulled from a new machine to fill the order Exit cooling fans FM61 FM62 and FM63 have the same part number p n A03UM15800 Please see attachment below for fan location SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0800227EN Solution Usage Description FK 502 during multi line faxing can Line 1 be set for reception only Solution Line 1 is used for both transmission and reception and cannot be set as reception only line SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS
386. he touchscreen to increase or decrease the monitor speaker volume as desired by the customer The setting range is 0 to 31 12 Touch OK on the touchscreen 13 P ress the Reset key SPECIAL NOTE Solution contribution by Ted Young and Jim Behrends Production Print SSD NOORWNMS Solution ID TAUS0703308EN Solution Usage 1 Description How to export and import Account Track information viaPageScope Web Connection Solution Account tracking codes and counts can be exported and imported When performing a Data Clear Account tracking informationis erased The followingprocedure can be used in the event a Data Clear needs to be performed to backup the Account codes and Copy Print Scan limits To backup Export and Import Account tracking data perform the following 1 Browse to the NIC and log in as Administrator 2 On the Maintenance tab select Import Export 3 Select Device Setting and select OK 4 Select Export and click OK 5 Save the file to the desktop or a folder 6 To Import the file perform the same procedure but this time select Import 7 Browse to the file and click OK Other options available under Device Setting Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 107 bizhub C650 Miscellaneous Import Export Device Setting Audit Log Counter Address Copy Protect Stamp SPECIAL NOTE Solution contribution by Mark D Attilio and Cesar Jimenez Production Print SSD Solution ID TAUS07035
387. heck to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or
388. html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD lan Lynch and Cesar Jimenez Production Print SSD Solution ID TAUS0701830EN Solution Usage 6 Description What are the colorOHP film specifications Solution It is not recommended to color copy or print ontoOHP film with the bizhub C451 bizhub C550 and bizhub C650 Black is the only colorspecified for OHP film copying printing Solution ID TAUS0800745EN Solution Usage 6 Description How to enable SMB File Sharing from a Macintosh OSX 10 2 10 3 and 10 4 8 or 10 5 Solution Please see the attached documentsexplaining how to enable SMB File Sharing from a Macintosh OSX 10 2 10 3 and 10 4 8 or 10 5 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUS0801324EN Solution Usage 6 Description Supporting bizhub vCare Solution Initial setup documents for vCare support are attached The attacheddocuments were sent to all the BSCs This information is for the BSCs only It does not apply to dealers Notes 1 Please be aware that the bizhub C203 C253 C353 C451 C550 C650 support one way communication 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site a
389. hub C451 C550 C650 Parts Guide Manual Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 37 bizhub C650 Dirty image Spots banding streaks smudged or background Note See attached copy sampleas areference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0703744EN Solution Usage Description When scanning an 8 5x11 original to a file there is a line near the edge of the scanned image There are no lines on copies Solution CAUSE Incorrect adjustment SOLUTION Perform the Scan Area adjustment as described in section 10 4 6 of the Field Service Manual SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUSO800806EN Solution Usage Description Triangular lines at the front or back of the copy in the main scan direction see attachment for sample Solution CAUSE One of the bushings is missing from the 2 3 mirror assembly SOLUTION Please inspect the 2 3 mirror assembly and make sure that the assembly is properly sliding across the guides If the bushings are missing andthey are found in the scanner they can be easily snapped back in place lift gently up on the assembly and push them back in place If they cannot be found then please order them There are
390. iates between 32 bitand 64 bit Microsoft Windows API that the PCL driver uses is not supported with WOW64 this is a restriction of WOW64 Therefore the watermark draw command does not work correctly Notes 1 The problem does not occur in the following environments Microsoft Windows Server2003 x64 SP1 Microsoft Windows XP x64 SP1 The following applications work fine because they are 64 bit versions Notepad Paint Fax viewer Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 233 bizhub C650 Software Driver related 2 Microsoft explanation of WOW64 WOW64is the x86 emulator that allows 32 bit Windows based applications to run seamlessly on 64 bit Windows The system isolates 32 bit applications from 64 bit applications which includes preventing file and registry collisions Console GUI and service applications are supported The system provides interoperability across the 32 64 boundary for scenarios such as cut and paste and COM However 32 bit processes cannot load 64 bit DLLs and 64 bit processes cannot load 32 bit DLLs SOLUTION Use the 64 bit PostScript driver whichworks for the watermark The PCL driver settings can also be changed PCL driver Properties amp gt Settings tab amp gt EMF Spool ON However when Point amp amp Print and this setting are used at the same time User authentication and Account track functions cannot be used SPECIAL NOTE Solution contribution by K
391. ic site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703480EN Solution Usage Description PostScript error stackunderflow with an astore Offending Command when printing a multi page PDF document with Combination N Up selected in Adobe Acrobat versions 5 6 7 This symptom does not occur with the PCL driver Solution CAUSE The bizhub C203 C253 C353 PostScript driver version 2 0 0 0 or bizhub C451 C550 C650 PostScript driver version 2 1 0 0 is being used with the settings Combination N up 2 in 1 PostScript Pass through Enable Default Driver update required SOLUTION Use the bizhub C203 C253 C353 C451 C550 C650 PostScript driver version 5 1 2 0 or later Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703510EN Solution Usage Description When printing a document from Microsoft Windows NT 4 0 clientvia Microsoft Windows 2000 2003 Server Point and Print the document cannot be printed co
392. ice Automation and lan Lynch Mike McCarthy David Aekus Production Print SSD Solution ID TAUS0703856EN Solution Usage 12 Description FS 608 J72 24 when half folding a single sheet on 8 5x11R standard paper 20 Ib Solution CAUSE Anti static neutralizing brushes in stacker unit are interfering with the paper SOLUTION Trim replaceor remove theanti static brushes p n AO7U721700 in stacker unit Please refer to attached documentation showing neutralizing brush location To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801765EN Solution Usage 11 Description FS xxx first page not aligned properly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703478EN Solution Usage 8 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 189 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling Description Multi feed from Tray 3 Approximately 20 sheets of paper stopat thegap of the transfer guide Solution CAUSE When cop
393. icense Activation SPECIAL NOTE Solution contribution by Mark Kemp and Ron Reed ASG SSD Solution ID TAUS0800115EN Solution Usage 7 Description How to prevent changing MFP FROM E mail address field for Scan to E mail when logged into MFP with User Authentication Active Directory enabled Solution To restrict changing MFP FROM E mail address field perform the following 1 Press Utility Counter button Press Administrator Setting Enter Administrator password Press System Setting Press Restrict User Access Press Restrict Job Setting Access Change the From Access to Restrict Notes a The MFP administrator E mail address will be listed in the FROM field on the E mail client entry list Please refer to theattached document for additional information b This is current specification recceived from Konica Minolta Business Technologies in Japan c To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS SSD NOOR WP Solution ID TAUS0800644EN Solution Usage 7 Description Skewed image The skew starts approximatley half way down the page lead to trail This is more noticable on 11x17 and larger paper Solution CAUSE Misaligned fusing unit SOLUTION Remove and reinstall the fuser unit If this does not correct the issue
394. icrosoft Publisher 2007 to create a banner page the separate pages that comprise the banner page are incorrectly oriented and tiled Solution CAUSE An anomaly in Microsoft Publisher 2007 SOLUTION Perform the following and refer to the attached workaround documentas a reference 1 Open the Properties of the printer driver 2 Settings tab amp gt Save Custom Size 3 Register the paper size 4 Open the Publisher file 5 Open the Print screen 6 The paper size setting clicks the Properties of the printer and selects the registered paper size 7 The registered size of the form appears in the PostScript PCL driver Notes a To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html b Try using the 2007 Microsoft Office Add in Microsoft Save as PDF or XPS to make a banner It worksvery well without the tiling This is a save as PDF converter rather than a print PDF although it works okay with Acrobat http Awww microsoft com downloads details aspx familyid 4D951 91 1 3E7E 4AE6 B059 A2E79ED87041 amp amp displaylang en 20 SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 45 bizhub C650 Image delay advance shift or skew Solution ID TAUS0808139EN Solution Usage 1 Description Using Microsoft Publisher whe
395. icrosoft Windows Remote Desktop User id administrator Password Fiery 1 1 In the Printer and Faxes window Start amp gt Settings amp gt Printers and Faxes right click on the Print object and select Properties 2 Confirm that Two Way Communication is checked and localhost is defined as the printer TCP IP Address or DNS name 3 Click Update or Defaults to populate the Installed Options field with the correct items 4 Exit Remote Desktop 5 Download the configured print driver from the Fiery controller to the workstation using the SMB method above 6 Confirm that the driver options are configured correctly by checking properties of the new driver Note It may be necessary to delete the previous printer object and print driver using server properties reboot the workstation then install the shared driver from the Fiery controller Please review the attached PDF containingscreen shots for further detail Solution ID TAUS0702222EN Solution Usage 1 Description Whereto find install instructions for the optional KT 1 key counter kit The instructions are not included with the kit and cannot be obtainedonline Solution Attachedare pagesfrom the bizhub C650 C550 C451 Field Service Manualwith instructionsfor installing the optional plug in counter kit The kit comes with all of the hardware and wire harness for connection to the bizhub color copier line Depending onthe installationthere maybe unused items Note To view a PDF Adobe Re
396. identally or otherwise formatted for use with Microsoft Windows and it is no longer useful as a device for installing firmware to the MFP SOLUTION The CF card can be recovered by using this recovery procedure Beforethe recovery procedure Download the firmware file again and verify that the same problem reoccurs Download the firmware file from another computer using a LAN line The attached recovery procedure uses a diskHEX editor attached HxDen zip file toremove the data which prevents the MFP from loading the firmware CAUTION It has been tested by the field successfully however if the procedure is not followedcompletely damagecan result in the CF card which may also damage the MFP SSD and KMBS holds no responsibility for the use or misuse of the procedure and the software that it references Notes 1 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 To open the HxDen zip file WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 3 This procedure does not apply to the CF card for the bizhub C200because itcan use the FAT file format It does not recognize FAT32 or any other format SPECIAL NOTE Solution contri
397. il FTP SMB or Box store the recipient into the machine in advance Check the functionality of the stored recipient in advance before using it within the Fax forward function To store an E Mail address for Fax forwarding to E Mail 1 Enter a One Touch Dial Fax FTP or SMB recipient via Utility Counter amp gt One Touch Registration amp gt Scan amp gt Address Book amp gt E Mail amp gt New 2 Enter a NAME for the Button 3 Enter the E Mail address 4 Press OK 5 Press Close 4 times Enable the Fax forward function via Utility Counter amp gt Administrator setting amp gt Password amp gt Fax Setting amp gt Function Setting amp gt Fax Forward amp gt Select from Address Book amp gt E Mail amp gt select your preferred address Note Speed Dial E Mail FTP SMB or Group is available Groups may include a Box but a Box will be ignorred in combination with forwarding functions Known Limitations Problems No sophisticated selective line forwarding if Multi line is installed This means you cannot forward all Fax received on Line 1 to E Mail Address A and forward all received Fax on Line2 to Address B No Fax forward function to stored Programs No attachment file type selection TIFF PDF for forwarded Fax Fax forward to Box and Group at the same time is NOT possible Fax Forward to E mail and FTP SMB is not possible Known Workarounds No sophisticated selective line forwarding You may use a
398. ility to E mail meter counts from Pagescope Netcare Solution TheMFP doeshave the ability to E mail meter counts from Pagescope Net Care SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0701432EN Solution Usage Description AU101 when authenticating to an external server and a user scans to E mail only one document can be scanned Machine does not keep the users From address in the From field requiring the user to log out log in to send the next scan job Solution In order to scan multiple E mails while authenticating with a external server perform the following 1 Press Utility 2 Select Administration Settings Select System Settings Select Reset Settings Select Job Reset Select Next Job Select Reset Data After Job and set it to OFF NOOR WO Solution ID TAUS0701440EN Solution Usage Description How to enable disable or program Automatic Image Rotation Solution To enable disable automatic image rotation perform the following Press the Utility Counter key Touch 3 Administrator Settings on the touchscreen Enter the Administrator password default password is 12345678 Touch OK on the touchscreen Touch 6 Copier Settings on the touchscreen Touch the up arrow or down arrow to access screen 2 2 Touch Automatic Image Rotation on the touchscreen To enable disable select ON or OFF as desired by the customer To program touch When
399. ill be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 Power machine OFF ON when prompted Note After the Data Clear perform the following a Reinstall the HDDunder System 2 HDD and power the machine OFF ON b If a Fax is installed set the target back to U S in System1 Marketing c Reinput the TCP IP address information d Import the address book and device settings SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808173EN Solution Usage Description PROBLEM When stapling FS517 more than five pages the pages are uneven Solution CAUSE The Finisher driver board has failed SOLUTION Replace the Finisher driver board p n AO7R H020 11 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0808187EN Solution Usage Description Unable to view the registration key when programing the mode memory for scanning Solution CAUSE Unable to view the registration tab when programming the scanning in memory mode option SOLUTION To review the registration tab perform the following 1 Enter Administrator Settings 12345678 2 Select System Settings 3 Select Restrict User A
400. in mode 2 Select Admin Machine Settings 3 Select Device Name 4 Enter machine name and press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900919EN Solution Usage 2 Description The operation panel does not respond Solution CAUSE The operation panel has failed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 285 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Replace the operation panel p n A00J M701 03 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901780EN Solution Usage 2 Description C 3822 C3822 code when powering ON the machine on a winter morning Solution CAUSE When the following two factors are met temperature of the heating roller edge may possibly be detected lower than the predetermined value NC sensordetects a higher temperature than the actual temperature in cold conditions Actual fusing temperaturecontrol islower than the targeted temperature shortly afterthe MFP ispowered on The thermistor on the edge of the fusing roller detects a lower temperature when the gap between the sensor and roller is excessive SOLUTION Install attachedfirmware version GC3 22 The temperatureis changed to 50 degrees C from 100 degrees C Note Please refer to attached Release Notes prior to installation To viewthe PDF Adobe Reader must be installed Adobe Read
401. in the workgroup workgroup This example is for NetWare 6 5 Listed in etc cifs cfg SERVERNAME NW6 COMMENT Netware 6 CIFS UNICODE ON AUTHENT local WORKGROUP WORKGROUP SHARE data share share 0 NW6 CIFS Share When specifying the SHARE parameter line the syntax is as follows localpath sharename connectionlimit comment A zero 0 means no connection limit Once you save this file you need to set up a user with a simple password on the NetWare Server for the MFP to use to scan via SMB to the share folder You have to do this from a Microsoft Windows client logged into the NetWare Server with the latest NetWare Client You will need to run Console1 from the workstation to be able to set up a user with a simple password The user will need to have the following rights to the share folder Read Write Create File Scan See the attached documentfor details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Next you need to stop and then start the CIFS Service on the NetWare Server Type the following commands in sequence at the NetWare command prompt to do this CIFSStop CIFSSTRT Typing CIFS INFO will display your information on the share Test the share from a Microsoft WindowsPC by accessing the share folder and copying a file into it Once this is confirmed setup the MFP
402. ing of TX touch or to change the EQL TX value The setting can be programmed to 0 4 8 or 12 dB 8 9 Under the heading of RX touch or to change the EQL RX value The setting can be programmed to 0 4 8 or 12 dB Touch END on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Jim Behrends and Ted Young Production Print SSD Solution ID TAUS0800084EN Solution Usage 3 Description How to configure the IC 409 to the MFP Solution Please refer to attached documentation for detailed procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801120EN Solution Usage 3 Description FK 502 can the machine be set so the message Do You Want To Print The Communication Report is not displayed when scanning to E mail Solution The message Do You Want To Print The Communication Report can be prevented from being displayed when scanning to E mail by making the following settings 1 Enter the Administrator mode on the machine 2 Choose Fax Settings 3 Choose Report Settings 4 Scroll until TX Result Report Check is displayed 5 Set the TX Result Report Check to OFF 6 Exit the Administrator mode SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801142EN Solution Usage 3
403. inolta Business Solutions U S A Inc March 2010 149 bizhub C650 Miscellaneous Solution ID TAUS0800548EN Solution Usage Description When using the firmware imaging tool the computer gets a Read error 0003 the system cannot find the path specified Solution CAUSE The temp folder may be missing from the root of the C drive SOLUTION Check and make sure the temp folder is on the root of the C drive Create it if it is missing SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800555EN Solution Usage Description What is the Product Specification for detectable paper sizes that can be run in the DF 611 Solution According to the Product Specifications of the DF 611 Field Service Manual the detectable paper sizes that can be run in the DF 611are 5 5x8 5 to 11x17 Please see the attached product specificationdocument for additional other information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800576EN Solution Usage Description How do you adjust button sound volumeon the machine Solution To adjust the button sound volume perform the following 1 Press the Accessibility key 2 Scroll to page 2 2 3 Select Sound Setting 4 Select Operation Confirm
404. installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900108EN Solution Usage Description The touchscreen indicates HOLE PUNCH CAN NOT BE USED RIGHT NOW A hole punch is not installed Solution CAUSE The NVRAM is corrupt SOLUTION Download the NVRAM recovery file and instructions from the web site and perform the NVRAM recovery procedure SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900137EN Solution Usage Description After initialization of the machine Data Clear error code C FA51 IGC internal error is indicated Solution CAUSE The HDD is set to Not Installed SOLUTION Set the HDD to Installed by performing the following 1 Enter Tech Rep Mode 2 Select System 2 3 Select HDD 4 Select Installed 5 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by KM Poland BPL Solution ID TAUS0900430EN Solution Usage Description An exclaimation point is displayed on the lower section of the LCD What does this mean Copyright 2010 Konica Minolta
405. io and Chuck TrippProduction Print SSD Solution ID TAUS0801652EN Solution Usage 4 Description TCP socket error occurs when using PageScope Web Connection if latest Adobe Flash Player version 9 0 124 0 is installed This problem does not occurwith Adobe Flash Player version 9 0 115 0 Solution CAUSE Firmware update required SOLUTION Please upgrade the MFP firmware to version J8 i Option 2 for bizhub C451 C550 C650 C203 C253 C353 versionGWuJ K1 for bizhub C252 C252P C300 C351 version GWJ KO for bizhub C250 C250P C352 C352P C450 C450P version GUC 13 for bizhub 501 421 361 and version 30 D4for bizhub 600 750 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes 1 Please make sure to read the attached zipped Release Notes for other enhancements To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To viewthe zipped PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 Please see attached Web sample of the error SPECIAL N
406. ion FS 517 intermittent C1106 C 1106 codes Solution CAUSE Early firmware corrupt firmware printer driverand or originalparts are installed on the FS 517 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 305 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Also see the attached Bulletin Number 6348 and install therequired parts To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802747EN Solution Usage 0 Description FS 608 unable to tri fold more then one sheet when feeding from the DF 611 Solution CAUSE The tri fold page folding option is set to one SOLUTION Perform the following adjustment to increase the number of tri folded copies to 3 1 Enter Tech Rep Mode 2 Select Finisher 3 Select Fold Power of Pages Restrict 4 Select Three Fold 5 Press Clear and enter 3 Solution ID TAUS0807923EN Solution Usage 0 Description When the Box button is selected the MFP displays the Application Menushowing Copy S
407. ion When printing from an application the unit prints in multiples of eight Solution CAUSE Collate is selected in the driver Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 223 bizhub C650 Software Driver related SOLUTION Uncheck the collate selection in the driver Right click the driver select Printing Preferences and uncheck collate Note This occurs whether the driver isPCL or the PostScript SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703087EN Solution Usage Description PostScript errors when printing using the overlay feature within the PostScript driver Solution CAUSE When creating a overlay in the PostScript driver the application will produce PostScript errors when printing to the machine using Adobe Illustrator and Acrobat applications SOLUTION Disable the PostScript pass through option within the driver when creating the overlay 1 Select the bizhub PostScript printer Select the Properties tab Select the Advanced tab Disable the PostScript pass through option Select the Stamp composition tab Select Create overlay Select Apply then OK and name the overlay that is being created Print the overlay SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD ONOoOBRWPD Solution ID TAUS0703208EN Solution Usage Description Printing hangs when using Microsoft Office PowerPoin
408. ion method will enable users to perform the following functions Printing to the Emperon Print System as well as the Fiery Image Controller using the two separate TCP IP addresses User Box functionality is still available with the Fiery Image Controller attached PC Faxing is possible using the PC Fax Driver available with the Emperon Print System Solution ID TAUS0651649EN Solution Usage 4 Description Webinar presentation including detailed information for User Authentication in combination with Active Directory NDS and SMB NTLM environments Solution Webinar Presentation for User Authentication with an External Server This document outlines the methods to set up User Authentication Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 76 bizhub C650 Miscellaneous SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0654475EN Solution Usage 4 Description FK 502 how to program the number of redial attempts Solution To program the number of redial attempts perform the following Press the Utility Counter key Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch FAX on the touchscreen Touch System on the touchscreen Touch Communication Setti
409. ion ID TAUS0702462EN Solution Usage 1 Description Questions concerning dual line kit ML 501 operation Can one line be forwarded while one line prints out when the dual line kit is installed Is it possible to have each line forwarded to a separate destination Can each line be set to send a different header automatically Solution Each line of the ML 501 will be forwarded to the same destination It is not possible to have each line forward to a separate destination or one print out while the other is forwarded It is not possible to have each line forward to a different destination Only one destination can be selected for forwarding Each line cannot be set to send a different header automatically If the header needs to be changed it must be selected at the time of the transmission Solution ID TAUS0702534EN Solution Usage 1 Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702576EN Solution Usage 1 Description ICP list Solution Please review the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader ca
410. ion Print SSD Solution ID TAUS0801613EN Solution Usage 6 Description When printing the image document from QuarkXPress 7 and 8 printer settings e g copies Duplex Booklet etc do not work Solution CAUSE This issue occurs in relation to the QuarkXPress 7 and 8print process a restriction of QuarkXPress In Macintosh OS the application calls pstops filter PostScript to PostScript filter to reflect the print settings that were set within the printer driver The driver settings are converted to the PostScript command with this filter However QuarkXPress calls the quarkpstops filter original filter of Quark instead of the pstops filter QuarkXPress stores the driver settings in JobTicket then this JobTicket is converted to the PostScript command by quarkpstops When receiving a large JobTicket quarkpstops filter cannot process it At this time driver settings are processed as a default settings As a result driver settings do not work The bizhub C650 C353 magicolor 8650 series PPD creates a large JobTicket because these PPDs have many printer features SOLUTION Please use the attached special Macintosh OS X drivers The driversare in their corresponding ZIP file To opena ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from
411. ion Setting Select 5 Forward TX Setting Select Forward amp amp Print prints out a copy Forward amp amp Print if TX fails forwards to E mail and prints if the transmission to E mail fails Touch the Select from Address Book and select either EMAIL FTP or SMB one touch followed by Select OK Close all the way out until returning to the basic screen of the operation Note The one touch for E mail FTP or SMB must already be programmed SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD ONOaRWND Solution ID TAUS0702738EN Solution Usage 3 Description Support for Scan to me Scan to home secure SMB scanning using Active Directory Solution Scan to Me Scan to Home is a supported feature that is available with special firmware version GWK 6M and a software switch setting Before Setting the Soft Switch Verify that User Authentication to Active Directory works Verify that Scan to E mail works Verify that LDAP works Follow this procedure Enter Service Mode Enter System 2 Enter Switch Settings Enter Switch 26 Enter HEX 10 Select FIX Exit Service Mode and power cycle the machine Notes a Please refer to attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html b The latest version firmware or system software is avai
412. ion Usage Description Can a fusing unit be swapped from one machine to the another of the same model Solution Fusing units cannot be swapped from machine to machine When installing a fusing unit a fuse willOPEN andthe fusing unitis now married to the machine SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUSO800958EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 152 bizhub C650 Miscellaneous Why are there numerous fuser jams when running 11x17 duplex and full bleed with 100 coverage Solution Printing or copying originals at 100 coverage fill is not supported and willcause fuser jams SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUSO800960EN Solution Usage Description When printing the drivers are very slow populating the printing preferences dialog box Solution CAUSE Prioritize Arranging Papers is selectedon the finishing tab under Paper Arrangement SOLUTION Change Prioritize Arranging Papers to Prioritize Production on the finishing tab of the print driver under Paper Arrangement SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801015EN Solution Usage Description Power source requirements Solution The power source requirements are Voltage fluctuation Maximum 10 at 110V 120 to 127V 220 to 240V AC Fr
413. ions Settings 9 Navigate to the saved backup file and select open Please note that each file is specific to an MFP You cannot restore biometric settings from one MFP toa different MFP 10 If an encryption password was entered enter when creating the backup file enter ith ere 11 You can choose to reset all user counters to 0 or set to the value at the time the backup occurred Select Next to continue You will now see an overview of the settings to be written to the MFP including the total number of users to be added Select Start to begin the restore process Upon completion of writing all data to the MFP you will receive a Restoration of Authentication Settings complete notification All data including the biometric profiles have been restored to the MFP Note If the data is imported from the MFP and a backup is completed on a daily or weekly basis all user counter information will also be saved can and restored Solution ID TAUS0800977EN Solution Usage 4 Description Font Management Utility Solution The latest Font Management Utility can be downloaded viathe Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Pleaserefer to the attached ReadMe prior to installation The attached Font Management Utility User s Guide covers the following Selecting and adding devices Add Delete Mode Add Collectively Mode D
414. iption FK 502 unable to TX from operation panel or with RightFax The fax screen cannot be accessed on the operation panel Solution CAUSE Fax TX Restrict is ON SOLUTION Set Fax TX Restrict OFF To set Fax TX Restrict OFF perform the following 1 Enter the Administrator mode 2 Select Security Setting 3 Select Security Details 4 Select the down arrow 5 Select Restrict Fax TX 6 Select OFF 7 Select Close 4 times to exit the Administrator mode SPECIAL NOTE Solution provided by Shane Dempsey U S Imaging Solutions LLC and lan Lynch Production Print SSD Solution ID TAUS0702135EN Solution Usage 2 Description T81 when attempting to transmit a fax TX using one touch dialing Solution CAUSE Dial tone not detected Fax TX off hook is OK Fax RX is OK SOLUTION When setting up one touch dialing insert at least one extra pause to allow time for the PBX dialtone to be detected Also make sure to disable Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 12 bizhub C650 Controller no or slow print scan failure garbled data lockup Dial Tone Detection go to 1 Service Mode 2 Fax 3 Network 4 Network Setting2 5 Dial Tone Detection and set it to OFF SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0702318EN Solution Usage 2 Description After connecting the Fiery IC 409 to the MFP Scan to FTP and Scan to E mail
415. irmware upgrade version 62 Not Supported Not Supported Not Supported IC 409 AO74WY1 Supported Supported Not Supported Requires firmware upgrade version 62 not available for the bizhub C203 Supported Supported Supported The FS 609 Booklet Finisher supports the PK 501 Punch Kit Item 4614452 and the MS 5D Staples Item 4623361 IMPORTANT There has been an Item number change Item A074WY0 for the bizhub C650 C550 C451 has been discontinued Theltem A074WY1 now supportsboth thebizhub C650 C550 C451as well as thebizhub C253 C353 The IC 409 with Item A074WY0 is no longer available Both versions of the IC 409 Fiery Image Controller do share the same interface to connect to their respective devices the VI 504 Item A091WWO Like the IC 409 Fiery Image Controller for the bizhub C650 C550 C451 as explained in attached Marketing Bulletin 07 GB 035 the IC 409 for the bizhub C353 C253 can be used simultaneously with the standard Emperon Print System Note To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html In order to connect the IC 409 on the bizhub C353 C253 two 2 TCP IP addresses are required One is required for the Fiery Controller and one for the device itself With two TCP IP addresses the Emperon Print System can be used in conjunction with the IC 409 Fiery Image Controller This connect
416. is being authenticated to Enter the LDAP server TCP IPaddress If the customer gives you a name PING it on a customer s computerto verify the TCP IP address Enter the correct search base that contains the user addresses IfSSL connections are not needed do not change those settings otherwise set the to Yes Select the Authentication Type GSS Spnego uses Kerberos however NTLM V1 V2 may work as well Select Dynamic Authentication if the customer only wants to login to the LDAP server to pull FROM field addresses Select User Authentication if the customer wants to sign on to the MFPbefore doing a function Set the referral setting to OFF A username andpassword are not required DOenter the Domain Name Note Without a login name and password you cannot check the LDAP connection it will fail every time even if the information is correct You must enter a username and password in order to check the connection If the Check Connection button is not present check that LDAP is enabled and that the Manual Destination Input setting is set to Allow This setting is located in Security under Administrator SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD and Mark D Attilio Production Print SSD Solution ID TAUS0647637EN Solution Usage 5 Description How to setup User Authentication Solution To set up User Authentication perform the following Access the Administrator Mode and enter the Admin password 123456
417. is corrupt SOLUTION Perform a fax initialization by performing the following 1 Enter Tech Rep mode 2 Press Fax 3 Press Initialization 4 Press Fax Function Parameter 5 Press Yes and Yes 6 Power the machine OFF ON with the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901208EN Solution Usage Description FK 502 transmission reports do not print with account tracking enabled Solution CAUSE Machine memory is corrupt SOLUTION Export the account codes disable and re enable the account codes and Import the account tracking data SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901613EN Solution Usage Description Select job cannot be deleted when deleting a job from the job list Deletion rights not granted User authentication is enabled on the machine Solution PROBABLE CAUSES 1 This is normal for when User Authentication is enabled User that is trying to delete the job is either not logged in or a different user then the sender Log into the machine if you are the sender before selecting the job to delete Users only have rights to delete their own jobs 2 Access to Jobs setting is incorrect Please change the following setting a Enter Admin mode b Select Restrict User Access c Select Delete Other User Jobs d Set to Allow Copyright 2010 Konica Minolta Business Solutions U S A
418. is workaround Assign a TCP IP address to the MFP excluding the assigned TCP IP address for the IC 409 and the next TCP IP address Since the IC 409 replies to an ARP request for the two TCP IP addresses please do not assign those two addresses to other network devices either For example it is O K to assign 192 168 1 12 and 192 168 1 9 or even 192 168 1 100 however please do not assign 192 168 1 11 Notes 1 When using DHCP configuration the problem will not happen However the IC 409 will request two TCP IP addresses and the MFP will request one address Therefore three 3 TCP IP addresses are taken up 2 Attached is the patch file ic409v10_pt1thd8q exe 2 41MB and it can also be downloaded from the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 IMPORTANT Refer to the attached Release Notes and instructions prior to patch installation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Avwww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703132EN Solution Usage Description Why is Envelope not displayed under the paper size in Paper Jam History Solution Envelope not being displayed under paper size in the Paper Jam History has been addressed with version 58 firmware Please inst
419. ishing tab select center staple and fold 5 Click OK and print SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0901647EN Solution Usage Description How to clear C EEE3 error code Solution This code can be cleared by performing a Trouble Reset To perform a Trouble Reset perform the following 1 Turn off the main power switch 2 Hold down the Utility Counter button and turn on the main power switch 3 Touch Trouble Reset 4 Make sure OK is displayed 5 Turn off main power wait at least 10 seconds power the machine on and verify proper operation SPECIAL NOTE Solution contribution by James Nice DSM Western Region Solution ID TAUS0901665EN Solution Usage Description Output tray is full when trying to tri fold Solution CAUSE Paper blocking the FN 10 sensor Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 174 bizhub C650 Miscellaneous SOLUTION 1 Open the finisher door 2 Pull down FN 10 and check to see if there is paper blocking the sensor 3 Remove if there is a paper blockage SPECIAL NOTE Solution contribution by Raymond Downs Production Customer Support SSD Solution ID TAUS0901684EN Solution Usage Description Konica Minolta universal PostScript PCL printer drivers Solution The first versions of the universal PostScript PCL printer drivers are available Theseprinter drivers offer customers the benefit of a simplified
420. ist provides some best practices for using the registry and Registry Editor safely Before making changes to the registry make a backup copy Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT type operating systems Use reliable tools and programs other than Registry Editor to edit the registry Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry Never leave Registry Editor running unattended Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex publications records when using the Mail Merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit the registry Open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new
421. ith a cover Solution CAUSE The printer driver allowed the selection for half fold with Thick paper even though the FS 608 cannot fold Thick paper This is specification for the FS 608 SOLUTION Download the latest version PostScript PCL driver which has the constraint installednot allowing half fold with Thick paper selected Note The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Rich Raynor ASG SSD Solution ID TAUS0703476EN Solution Usage 4 Description When printing from Microsoft Office Excel aseparate print job for each copy is created and then sentto the MFP or printer Solution CAUSE When the Collate checkbox in the print dialog box is selected checked Microsoft Office Excel creates the separate print job for each copy For example ifselecting Collate in the print dialog box and entering 3 for number of copies 3 jobs are created when printing the document This is the specification for Microsoft Office Excel Thefollowing link is the explanation from Microsoft http support microsoft com kb 211474 en SOLUTION Clear theCollate checkbox on the Print dialog andselectthe Collate checkbox on the Basic tab in the driver settings SPEC
422. itrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PCL driver version 1 0 with the following restriction The watermark feature will not be available on a locally installed printer bizhub 200 250 350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 or the PCL driver version 1 0 2 the print controller can be used with the following restrictions 1 The custom paper size setting is not available 2 The default selections made on client workstations will not be reflected on the printer properties screens bizhub C650 C550 C451 C450 C352 C351 C300 C252 C250 Tested withCitrix Metaframe Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 No restrictions were found in testing Solution ID TAUS0O800508EN Solution Usage 7 Description Where to find paper recommendations for specific models Solution Please refer to the attachedMedia Guides for the products listed It can also be found on the MyKonicaMinolta com web site by following the procedure below 1 Log into the MyKonicaMinolta com web site 2 Click on Pro
423. ity Mode perform the following 1 Press the UTILITY COUNTER key 2 Select METER COUNT on the touchscreen 3 Select CHECK DETAILS on the touchscreen 4 Press STOP 0 0 STOP 0 1 5 Press STOP 0 CLEAR Solution ID TAUS0702239EN Solution Usage 2 Description Part numbers and compatibility of the Toner Cartridge Imaging Units Fusing Unit and Image Transfer Belt Solution The Toner Cartridge Imaging Units Fusing Unit and Image Transfer Belt are all compatible between the bizhub C550 C 451 C650 See that attached Bulletin Number 5860 foradditonal part numberinformation Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702929EN Solution Usage 2 Description The sensitivity of the bio authentication option seems to be incorrect The machinemay also be losing authentication passwords randomly Solution CAUSE Power problems The sensitivity of the AU 101 can be adversely affected by incorrect line voltage SOLUTION Install a line filter SPECIAL NOTE Solution provided by Pete Gossett Netwise Resources Solution ID TAUS0647035EN Solution Usage 1 Description Can antivirus software be run on the Creo IC301 or IC304 controller and if so what is recommended Solution The IC301 and IC304 print controllers weresuccessfully tested with McAfee VirusScan 8 0 for Win
424. iver is hard coded to use only engine default SNMP Read Community Name SOLUTION This issue has been escalated to our solutions team in Japan SSD is in the process or working with partners in development to obtain a resolution for this issue as quickly as possible Temporary Solution To have the printer driver retrieve configured engine peripherals i e finisher hard drive and etc perform the following Enter engine TCP IP address in web browser to access PageScope Web Connection Logout of the Web Connection User Mode Log in to Administrator mode Enter administrator password as required The default password is 12345678 Select orange Network link Select yellow SNMP Settings link Enter public for SNMP v1 v2 Read Community Name Enter engine NIC MAC excluding the dash for SNMPv3 Read Write auth password and priv password Press OK to accept SNMP v1 v2 10 Exit Administrator mode 11 Configure the print driver to retrieve engine peripheral information 12 Repeat steps 1 through 10 to change the SNMP Read Community from the default password Notes a Attached SNMP screenshot document lists required information from bizhub C650 Pagescope Web Connection b If viewing this solution via the web please establish a ticket via either the web or by calling the SSD hotline center at 1 800 825 5664 Once a ticket has OONONAFHWND Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 222 bi
425. ivers available for Microsoft Windows 9x ME Solution Microsoft Windows 9x ME is not supported thus printer drivers are not available SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800701EN Solution Usage Description Special switch for Image Logging Store any processed document onan FTP Server Solution How to enable the Image Logging function 1 Enter Service Mode 2 Select System 2 3 Press Software Switch Setting 4 Click on Switch No 5 Enter 63 6 Select Hex Assignment 7 Change from 00 to 01 8 Press Fix 9 Select End 10 Press Exit 11 Press Utility Counter How to set the Image Logging function Enter Administrator Mode Select Security Settings Press Image Log Transfer Settings Select ON Select FTP Server Press Server Settings Enter Host Name File Path User Name and Password Press OK Select Forward 10 Select All Items or Individual Item All Items means All processed documents received or send using any of the available functions of the machine will be stored Individual Item means Fax Fax Rx Scan or any combination can be selectedto store a copy of the processed document 11 Leave the Administrator Mode OONDOARWND Depending onsettings all documents the machineprocesses will be stored on an FTP location IMPORTANT Please do NOT enable this switch if
426. izhub C650 Software Driver related Solution ID TAUS0703767EN Solution Usage Description When printing from Adobe Acrobat Reader 8 using the PostScript driver and choosing the Stamp function why does the stamp print as a mirror image Solution The Stamp can be printed correctly when printingfrom Acrobat 8 using the PostScript driver by setting PostScript Pass Through to Disable in the driver The PostScript Pass Through setting can be made using the following steps 1 From the Print Screen select the Properties button 2 Select the Advanced Tab 3 Choose PostScript Pass Through 4 From the drop down select Disable 5 Select OK SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0800157EN Solution Usage Description Unable to print from a Macintosh O S 10 4 from an application called Free Hand Solution CAUSE An early version driver is installed SOLUTION Upgrade the driver to minimum version 1 01 Note The driver installer package will not install with an early version Expander When double clicking the installer package a dialog box will pop up and requestchoosing an application Please upgrade Expander to the latest version available SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800388EN Solution Usage Description Driver is not reporting the correct punch kitinstalled in the MFP Soluti
427. kgroup SSD Solution ID TAUS0801824EN Solution Usage 3 Description Machine indicates it is ready to copy but the start button flashes orange amber and copies or prints cannot be made Solution CAUSE PRCB cannot recognize the total counter SOLUTION Please check the followingto verifyif connectors wires are loose damaged Total Counter amp gt CN148 amp gt CN145 amp gt PU6 REYB SL Slide Interface Board PWB Assembly SIF amp gt PU8 REYB SL amp gt CN31 PRCB PARTS PWB Assembly SIF p n AOOJ H024 01 PRCB p n A00J H001 06 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 276 bizhub C650 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801874EN Solution Usage 3 Description After installing version 88 firmware why can faxes no longer be forwarded as a TIFF Solution The inability to forward faxes as a TIFF has been addressed with firmware version J8 Please install firmware version J8 or later to allow TIFF to be set for fax forwarding and set Software Switch 28 to HEX assignment 08 1 Enter the ServiceMode 2 Select System 2 Select Software Switch Setting Touch Switch Number and enter 28 Select Hex Assignment and enter 08 or set bit 3 to1 08 will be displayed in the Hex Assignment Touch Fix Exit Service Mode Note The latest version firmware or system software is available via the Konica Min
428. l Board PRCB p n A02E H001 06 for bizhub C203 C253 C353 or p n AOOJ H001 06 for bizhub C451 C550 C650 Note Please see attachments for motor M2 and M16 locations To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0800598EN Solution Usage Description The bypass tray is reading 11x17 paper as B4 Solution CAUSE The central VR gear has slipped a tooth in relationship with the side guides SOLUTION Disassemble the bypass tray so that the side guide gear can be manually manipulated This is a trial and error adjustment Adjust until the proper paper size is displayed SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUSO800639EN Solution Usage Description DF 611 is not recognized Solution CAUSE The trouble isolation switch is enabled or set SOLUTION To enable the DF 611 perform the following procedure 1 Enter Tech Rep mode 2 Select System 1 3 Select Trouble Isolation 4 Press the page 3 indicator 5 Press UNSET for the Scanner and press APPLY 6 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800845EN Solution Usage Copyright
429. l Key Counter Solution The Key Counter mode and User Mode settings need to be set to allow this function In Service Mode 1 Go to Billing Setting PressSop 9 2 Touch Management Function Choice 3 Touch Key Counter Only 4 Touch Confirmation Copy 5 Change fromBan to License 6 Touch End In User Mode 1 Press the Utility key 2 Select User Settings 3 Select Copier Settings 4 Select Separate Scan Output Method 5 Change from Page Print to Batch Print 6 Touch OK SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS1000166EN Solution Usage Description Status notification email from the machine does not include location Solution CAUSE Location must be enter at the machine under the HTTP server settings SOLUTION Tohave the location listed on the status notification emailperform the following 1 Enter Administrator Mode 2 Select Network Settings 3 Select HTTP server Settings 4 Use the forward arrow to advance to screen 2 5 Select Printer information button and enter the requisiteinformation 6 Save and exit Location will now be listed on the email from the machine SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS1000170EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 183 bizhub C650 Miscellaneous What version of PDF is supported for scanning and printing
430. l firmware GW9 6M If there is aneed to 3 hole punch from the PI 503 please install firmware GW9 6M The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0800316EN Solution Usage 1 Description PI 503 how to enable manual 3 hole punch offline Solution Special firmware version GW9 6M is required to allow manual 3 hole punch offline The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0800335EN Solution Usage 1 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 109 bizhub C650 Miscellaneous Description When the engine runs out of paper and is not addressed it will cause the writer on the AS 400 to stop Solution CAUSE The writer on the AS 400 times outafter 170 seconds by default when MFP runs out of paper SOLUTION The following changes to the device description will cause the writing to ignore the time out and just report the error 1 Pick one of the devices and end the writer and vary the de
431. l prints which includes halftone test prints copies and prints from a PC Solution CAUSE Faulty Black Imaging Unit SOLUTION Replace the Black Imaging Unit Item A06003F and run a Full Gradation Adjustment Service Mode amp gt Image Process Adjustment amp gt Gradation Adjustment Note Please see the attached output samplesas reference To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902700EN Solution Usage 1 Description Magenta lines on the copies prints and internal prints about 5mm to 10mm in the front to rear direction and about 5mm to 10mm wide Solution CAUSE The PWB MFPB has failed SOLUTION Replace the MFPB p n A00J H020 07 for the bizhub C451 C550 and p n A00J H021 00 for the bizhub C650 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802321EN Solution Usage 0 Description Dark corner band from lead to trail on the front or rear side of copies only Solution CAUSE Possible missing scanner glide bushings SOLUTION Check to make sure that the black plastic glide bushings on the ends of the scanner unit are intact These items can be located on page 10 Scanner section Key 11 p n 4002 1481 01 and Key 12 p n 4002 1480 01 of the March 2008 biz
432. lable via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gregg Gallant and Cesar Jimenez Production Print SSD NOOR WDM Solution ID TAUS0702963EN Solution Usage 3 Description The FS 517 is not recognized by the copier Solution CAUSE Outdated firmware Firmware version 6B or higher is required to support the FS 517 or DIPSW 1 amp amp 2 are set to OFF SOLUTION Upgrade the copier firmware to version 6B or higher Also make sure DIPSW 1 and 2 on the TRCB is set to ON Note The latest version of firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703411EN Solution Usage 3 Description FK 502 how to adjust the cable EQL for TX and RX Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 87 bizhub C650 Miscellaneous Solution To adjust the cable EQL for TX and RX perform the following 1 Press the Utility Counter key 2 Touch Details on the touchscreen 3 Press Stop 0 0 Stop 0 1 4 Touch FAX on the touchscreen 5 Touch Modem NCU on the touchscreen 6 Touch Cable EQL on the touchscreen 7 Under the head
433. lace the DFCB p n A01H RA01 02 SPECIAL NOTE Solution contribution by Dave Bruni Jim Behrends David Silverstein Bill Hall Workgroup SSD Solution ID TAUS0800241EN Solution Usage 5 Description Intermittent CFC2B C FC2B error code Solution PROBABLE CAUSES 1 A failed or corrupted hard drive Perform a physical and then a logical format on the HDD If problem persists replace the HDD p n A00J M723 00 Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n AO2EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 Failed memory modules Replace the memory modules located on PWB MFP bizhub C451 C550 C650 p n V865 3000 12 bizhub C203 C253 C353 p n V865 3000 14 3 Loose or damaged IDE HDD cable Reseat or replace the IDE HDD cable p n 4036 6870 01 SPECIAL NOTE Solution contri
434. lace the scanner relay board p n AOOJ HOOA 02 Cannot get into Tech Rep mode unable to hold Utility button to access Service mode and NVRAM and MFP PWB have been replaced as a set CAUSE Failed PRCB SOLUTION Replace the PRCB p n A00J H001 06 SPECIAL NOTE Solution contribution by Gary Scimeca Mark D Attilio Mike McCarthy Production Print SSD John Miller Workgroup SSD Jeff Swenson The Swenson Group anduolin Putrus KMBS San Diego Solution ID TAUS0702927EN Solution Usage 30 Description Network menu button is missing from Admin Mode Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 244 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE Corrupt NVRAM and or failed PWB MFP SOLUTION Perform the NVRAM Recovery Procedure see attachment for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html If NVRAM Recovery Procedure is unsuccessful replace the PWB MFP and NVRAM To receive a replacement NVRAM please utilize the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MyKonicaMinolta com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center
435. lack or will use equal values of RGB to represent gray As far asa Konica Minoltaprinter is concerned this is color information and will therefore count the page as a color page This scenario applies to applications like Microsoft OfficeWord Excel and Publisher to name a few Higher end applications like Adobe PageMaker InDesign lllustrator and Quark typically use the CMYK color space A job can consist of just K Black with no CMY components This will print as just black If printing a gray shade from one of these applications a halftone screen would have to be used using just K or using equal values of CMYK which would count as color Note If the files have been converted to a PDF Acrobat 6 and7 Pro have built in Preflighting tools under the Advanced menu Preflighting the document will provide detail of what color components each graphic is composed Other add ons such as Enfocus PitStop Professional will also provide the same capabilities from within Acrobat SPECIAL NOTE Solution contribution by Ed Bellone and Mark D Attilio Production Print SSD Solution ID TAUS0801968EN Solution Usage 21 Description FK 502 Fax Forward function Solution To use the Fax Forward function with an installed FK 502 the incoming fax can be sent to Fax E Mail FTP SMB Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 61 bizhub C650 Miscellaneous Box To be able to forward a Fax E Ma
436. latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please make sure to read the attached Release Notes for other enhancements To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801653EN Solution Usage Description Only 50 address books are printed in the Address Book List even ifsetting 50 or more in the Number of Destinations Solution CAUSE Firmware update required SOLUTION Please upgrade the MFP firmware to version J8 i Option 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please make sure to read the attached Release Notes for other enhancements To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801688EN Solution Usage Description After doing the data clear the machine is not allowing the selection of the scan features Solution CAUSE When a data clear is executed the HDD is set to Uninstalled SOLU
437. lds the 8 5x11R paper under the Paper Tray dropdown All Pages From for CS2 9 Select Print SPECIAL NOTE Solution contribution by Freddie Burnham and Mark D Attilio Production Print SSD Solution ID TAUS0900296EN Solution Usage Description How to program the length of time a document stored in a registered User s Box will remain available prior to being automatically deleted Solution To program the length of time a document stored in a registered User s Box will remain available prior to being automatically deleted perform the following 1 Press the Utility Counter key 2 Touch 1 One Touch User Box Registration on the touchscreen Touch 2 Create User Box on the touchscreen Touch 1 Public Personal User Box on the touchscreen Display the desired Users Box by touching the alphabetically linked key on the touchscreen Touch the desired User s Box to highlight it Touch Edit on the touchscreen Input the User s Box password Touch OK on the touchscreen 10 Touch Forward on the upper right side of the touchscreen to display screen 2 2 11 Select the desired automatic deletion time by touching 1 day 2 days 3 days 7 days 30 days 12 hours or Save as desired by the customer If Save is selected the automatic delete function will not automatically delete any documents stored in the User s Box 12 Touch OK on the touchscreen 13 Press the Reset key SPECIAL NOTE Solution contrib
438. le colors are OK Solution CAUSE The memory is corrupt SOLUTION Perform a data clear 1 Enter Tech Rep mode 2 Press System 2 3 Press Initialization 4 Press Data Clear and then the Start key 5 Power the unit OFF ON using the main power switch when prompted IMPORTANT Prior to the Data Clear perform the following 1 The one touches will be erased Export the addresses from the machine 2 The E mail information will be erased Export the Device information from the machine Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 53 bizhub C650 Image too light dark uneven or wrong color 3 Make a note of the TCP IP address configuration as the machine will be reset to DHCP 4 Backup any account codes with PageScope Data Administrator After the Data Clear perform the following 1 Reinstall the HDD in System 2 HDD and power the machine OFF ON 2 If a Fax is installed set the target back to U S in System1 Marketing 3 Re input the TCP IP address information 4 Import the address book and device settings SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS1000276EN Solution Usage Description Copies prints and internal test prints are washed out or grainy Solution CAUSE A failed service EEPROM board Note Image on the transfer belt is OK Under level history 2 in Service mode ATVC 2nd will not read higher than 300V DC after a print or
439. ler does The IC 409 PostScript driver is used to send the joband the job is sentbut not printed from a Macintosh to the IC 409 when MFP and IC 409 are in sleep mode neither the MFP nor IC 409 wake up The job is not printed but remains in the driver spool The IC 409 PostScript driver is used to send the job Solution CAUSE System software requires an upgrade SOLUTION Fora PC Upgrade system software to IC 409 version 1 01and install patchesin order 1 XL217 1 ZB8PP If the issue is not improved after applying patch 1 XL217 and 1 ZB8PP please apply patch 1 105NZD For a Macintosh Upgrade system software to IC 409 version 1 01 and installpatch 1 Z5Q9E Notes 1 Please see attached patch files and program Release Notes for accessibility in case the Download Selector cannot be accessed 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900385EN Solution Usage 1 Description SCANNER NOT AVAILABLE message on the operation panel when pressing the Fax Scan key Solution CAUSE The scanne
440. lication must be used Note For information on the firmware version of your product and upgrades contact a service center or the dealer where you purchased the MFP product bizhub C450 C351 Phase 2 0 Card version A7 4037 0100 G00 B6 or later bizhub C250 Phase 2 0 Card version 88 4038 0100 G00 75 or later bizhub 750 600 Phase 2 0 Card version 20 57AA 0100 G00 20 or later bizhub 500 420 Phase 2 0 Card version 20 50GA 0100 G00 20 or later System Requirements Supported OS Microsoft Windows 2000 Professional SP4 or later Microsoft Windows XP Professional Professional x64 Edition SP1 or later Microsoft Windows Vista Business Enterprise Business x64 Edition Enterprise x64 Edition Microsoft NET Framework 2 0 Microsoft Windows 2000 Microsoft NET Framework 2 0 SP1 Microsoft Windows XP Microsoft NET Framework 3 5 Microsoft Windows Vista Network Properly configured TCP IP protocol SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0801550EN Solution Usage 2 Description User Authentication and Account Track does not work correctly on Macintosh 10 5 x Jobs sent with Account Track or User Authentication disappear from the queue No error message indicated Solution CAUSE Updated printer driver required SOLUTION Please install version 1 2 0 printer driver for the Macintosh operating system 10 5 x The latest printer drivers are available vi
441. lio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 84 bizhub C650 Miscellaneous Solution ID TAUS0652000EN Solution Usage 3 Description FK 502 how to insert a pause between the PBX outside line number and the fax telephone number Solution To insert a pause between the PBX outside line number and the fax telephone number perform the following 1 Enter Admin mode then select Fax Settings amp gt PBX Set 2 Turn on PBX and enter Prefix When creating a new registration of the Fax destination please do following 1 Enter Admin Mode 2 Press One Touch Reg amp gt Fax Reg amp gt Address Book amp gt Abbr Dial amp gt New 3 Before entering the Phone number press out side button After pressing the out side button E will be indicated on the display This indicates a pause Then please enter the number SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0654544EN Solution Usage 3 Description How to program the Copy Fax Scan or Scan Fax screen as the default after system auto reset is completed Solution To program theCopy Fax Scan or Scan Faxscreen as the default after system auto reset is completed perform the following Press the Utility Counter key Touch 3 Administrator Setting on the touchscreen Enter the Administrator password default password is 12345678 Touch OK on the touchscreen Touch
442. lity key 2 Scroll down to Reports press YES 3 Scroll down to TX reports press YES 4 Move arrow to ON and press YES bizhub C203 C253 C353 C451 C550 C650 1 Utility counter 2 Administrator Settings 3 Fax Settings 4 Report Settings 5 TX Result Report 6 On SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0801844EN Solution Usage 2 Description How to setthe tray from which the TX Report prints Solution To setthe tray from which the TX Report prints 1 Press the Utility Counter Key Select User Setting Select System Setting Select Paper Tray Setting Select Print Lists Select the paper tray from which the TX Report should print Press OK Follow the prompts to exit back to a normal panel SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD ONDOJ A OMN Solution ID TAUS0802186EN Solution Usage 2 Description Paper not recommeded for copying printing Solution It is not recommended touse the following types of paperbecause decreased print quality paper misfeeds jammingor damage may result OHP transparencies that have already been fed through the machine even if the transparency is still blank Paper that has been printed on with a heat transfer printer or an inkjet printer Paper that is either extremely thick or extremely thin Folded curled wrinkled or torn paper Paper that has been lef
443. ll Workgroup SSD Solution ID TAUS1000020EN Solution Usage 0 Description Jam code 3201 32 01 and jam code 3001 30 01 Solution CAUSE Broken missing latch front or rear on the right side door SOLUTION Open the right side door and check the latches which keep the door closed There are three 3 unique parts the Lock Levers Lock Lever Front p n AOOJ 7065 00 and Lock Lever Rear p n AOOJ 7066 00 and the Lock Claw Holder p n AOOJ 7077 00 for bizhub C451 C550 C650 and p n AOPO 7077 01 for bizhub C452 C552 C652 Replace any broken or missing latch Note There are two 2 Lock Claws Holders one in the front and one at the rear See attached Parts Manual pages and photo as references To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 197 bizhub C650 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0702957EN Solution Usage Description OT 503 paper jamming on the exit paper tray Solution CAUSE The Output Tray cooling motor has failed Toner on copiesexiting the machine remains tacky Note Contributing factors can be a high humidity environment two sided copies and copies with a high density image SOLU
444. llers like the bizhub C350 C353 C253 C203 the bizhub PRO 1050 920 the bizhub 600 601 750 751 360 36 1 362 420 421 500 501 162 180 210 222 282 IC 303 and IC 409 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IC 202 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 the Adobe PostScript driver version 1 0 0 or the PCL driver version 1 01 the print controller can be used without restrictions IC 203 Tested in both the Citrix Metaframe XP FR3 and the Citrix Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 2 0 28 the Adobe PostScript driver version 2 0 28 or the PCL driver version 2 0 0 the print controller can be used without restrictions IC 205 Tested in both theCitrix Metaframe XP FR3 and theCitrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the GDI driver version 1 00 or the PCL driver version 1 00 the print controller can be used with th
445. lta Business Solutions U S A Inc March 2010 38 bizhub C650 Other image quality failure Solution ID TAUS0808189EN Solution Usage 1 Description Unable to view fax forwarding files asTIFF Files are forwarded only as PDF Solution Change the default Scan Fax Settings to current settings Note Do NOT change the default Copier Settings 1 Press theUtility button 2 Select Scan Fax Settings 3 Select Default Scan Fax Settings This will change the default scan settings to TIFF SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0902615EN Solution Usage Description When printing aPDF file from the PostScript driver if the following screen setting is changed from Default to another one the charactersare printed with jagged edges Preferences amp gt Quality amp gt Quality Adjustment amp gt Detail amp gt Text amp gt Other amp gt Screen If Simple is selected instead of Detail for the Quality adjustment the issue does not occur Solution CAUSE Under investigation SOLUTION For now when changing the screen for Text please change itto the Simple setting Please refer to attacheddocument showing the driver setting that causes the problem To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan
446. lta Business Solutions U S A Inc March 2010 321 bizhub C650 Warm up wrong display incorrect operation lock up 2 System 1 3 Trouble Isolation 4 Select Page 2 Note To viewthe attachedPDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by James Cappucci Technician KMBS Salem NH Solution ID TAUS0802523EN Solution Usage Description When printing a document with thick paper andcenter fold and staplesettings Improper Paper Type error occurs then paper fold cancelled Document is printed with the following settings Paper Type Thick1 Center fold and staple is selected Solution CAUSE The finishercannot fold thick paper as a machine specification Therefore when printing a document with these settings paper fold is cancelled SOLUTION Please do not print with the following combination Paper Type Thick1 Thick1 Thick2 Center fold and staple selected SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802561EN Solution Usage Description When using the Firmware Imaging toolkit to install firmware on a CF card the process stops abruptly and a message indicates that the process is in use by another process Solution CAUSE Incorrect installation procedure SOLUTION Cancel the installation process and remove all USB devices exce
447. lug Disconnect thefax unit c Perform the HDD setup described on pages E 2 and E 3 of the HD 505 Installation Manual d If the setup is unsuccessful replace the HD 505 Item 16GA e PowerOFF the machine f Install the Fax unit g Power onthe machineand set the fax unit to Installed Service mode amp gt System 2 amp gt Option amp gt Fax 1 h lf necessary initialize the fax unit Service mode amp gt Fax amp gt Initialization amp gt Fax Function Parameters Note Please refer to attached HD 505 Installation Manual To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byRich Raynor ASG SSD Mark D Attilio Cesar Jimenez Gary Scimeca lan Lynch Production Print SSD and Dave Bruni Bill Hall David Silverstein John Miller Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C650 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0702345EN Solution Usage 12 Description PLEASE POWER ON CONTROLLER message Fiery is correctly configured This may occur after upgrading the IC 409 to version 1 01 Solution CAUSE Incorrect firmware or corrupted system software SOLUTION Update theMFP firmware to themost current base firmware available If message reoccurs remove the sticker covering the Service
448. may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS1000207EN Solution Usage 2 Description How to Scan to SMB or FTP in a Mac 10 xenvironment Solution See the attached PDF for instructions on setting up a Mac 10 x for scanning SPECIAL NOTE Solution contribution by Randall Marquardt SSD Workgroup Solution ID TAUS1000231EN Solution Usage 2 Description Vendor key counter specifications and vendor related firmware guide Solution The attached documents list all of the functions available for the MFPs when certain Vendor modes are enabled and list any special firmware that might be needed This information applies to all KMBS equipment If a function is listed as Not supported please use the Vendor related Firmware updates documentto see if Special firmware is available for the MFP in question If Special firmware is not available please contact the SSD Hotline to submit a Product Change Request form Note To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 101 bizhub C650 Miscellaneous Solution ID TAUS0647034EN Solution Usage 1 Description What is the default user name and password for the IC 301 or IC 304 Microsoft Windows XP logon screen Solution The default user
449. mbers can be manually entered by making the following setting on the machine 1 Enter the Administrator Mode 2 Select User Authentication Account Track 3 Select User Authentication Settings 4 Select User Registration 5 Choosea user accountto allow manual faxdialing 6 Touch Edit 7 Touch Function Permissions 8 Choose Manual Destination Input 9 Select Allow 10 Exit out to a normal panel SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0801384EN Solution Usage Description A3 paper not recognized by the document feeder Solution CAUSE Normal operation SOLUTION This is specification of the machine because the machine only reads ininch size through the feeder It can be manually selected and fedbut will not be recognizedas A3 automatically SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Solution ID TAUS0801386EN Solution Usage Description If the fax line monitor is turned on the fax will make noise from start to finish Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 315 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE The FK 502 monitor sound will not cut off when it communicates withanother fax due to incorrect dipswitch setting stated in Service Manual SOLUTION Perform the below procedure 1 Press Utility Press Job Detail Press the Fax tab Press Fax parameter tab
450. ministrator to identify the other network device with the same TCP IP address as the printer SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0701663EN Solution Usage 4 Description Printgroove supported models Solution The followingare supported by Printgroove version 1 5 0 bizhub PRO 1050 1050P 1050e 1050eP embedded bizhub PRO 950 embedded bizhub PRO 920 IC 203 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 79 bizhub C650 Miscellaneous 7085 IP 602 IP 602M bizhub PRO C500 8050 IP 901 IC 302 IC 405 bizhub PRO C500 IC 301 bizhub PRO C6500 IC 303 IC 305 IC 408 IC 304 bizhub PRO C6500P IC 303 IC 305 IC 304 bizhub PRO C6501 IC 305 IC 408 bizhub PRO C6501P IC 305 bizhub PRO C65hc IC 305 bizhub PRO C5500 IC 408 bizhub PRO C5501 IC 305 IC 408 bizhub PRO C650 IC 409 bizhub PRO C550 IC 409 bizhub PRO 1051 1200 1200P embedded bizhub PRO 1600PwithSmart Imager R11 bizhub PRO 2000P withSmart Imager R11 bizhub PRO 2500P withSmart Imager R11 Xerox DocuTech 6100 seriesDocuSP4 x Note Please refer to the attacheddocument for additional information on Printgroove supported models To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS and Ed Bellone Production Print SSD Solution ID TAUS0702294EN Solution Usage 4 Description How to configure LDAP access on
451. ml SOLUTION Replace PWB Assembly EE board p n A00J HOOC 00 SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0802314EN Solution Usage Description Copying or printing the first 8 5x11 page is OK but subsequent pages have incorrect color alignment Solution CAUSE The spring on the fuser loop sensor flagfell off This allowed the flag to remain in a position that indicated a paper loop condition causing fuser drive to run at full speed This would pull the primary transfer belt Note This problem would also be seen if the first copy was run on 11x17 paper SOLUTION Reposition the fuser loop sensor actuator spring SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0802375EN Solution Usage Description When making copies using full color with a blue pen circle on the original the circle is copied as black Solution CAUSE The machine firmware is corrupt SOLUTION Flash or re flash the machine to firmware version J8 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900031EN Solution Usage Description Yellow is not reproducing when copying from the glass or RADF Internal prints are OK and sing
452. mode SOLUTION Set the Program Register to Allow by performing the following procedure 1 Enter Admin Mode 2 Select System Settings 3 Select Restrict User Access 4 Select Restrict Access To Job Settings 5 Select Register and Change Addresses 6 Set to Allow SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 323 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0802700EN Solution Usage Description How to turn on off dial tone when faxing Solution Use these steps to tun off the dial tone when faxing 1 Press the Utility Counter key 2 PressAdmin setting 3 Enter the password 4 Select Fax Settings 5 Select Line Perameter Settings 6 Select Line Monitor Sound On Off SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802734EN Solution Usage Description No power after removing the IC 409 and the two 2 relay boards Solution CAUSE The relay jumper board was not reinstalled on the main body SOLUTION Replace the relay jumper when removing the IC 409 Pleaserefer topage five of the attached installation guide To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by
453. must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS BSE Solution ID TAUS0902580EN Solution Usage Description When setting Account Track if the main switch is turned OFF ON after setting Color toRestrict using the All Accounts button you cannot login to theMFP Solution CAUSE When setting Account Track if you turn the main switch OFF ON after setting Color to Restrict with using All Accounts button you cannot login to MFP SOLUTION New firmware has been released to resolve this problem on the following models bizhub C452 C552 C652 GC1 57 GC4 57 AOPOOY0 F000 GC4 57 exe bizhub C650 GCQ R6 GCV R6 AOOHOY0 F000 GCV R6 EXE bizhub C550 GCQ R6 GCV R6 ADOJOY0 F000 GCV R6 EXE Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 332 bizhub C650 Warm up wrong display incorrect operation lock up bizhub C451 GCQ R6 GCV R6 A00K0Y0 F000 GCV R6 EXE bizhub C353 GCQ R6 GCV R6 A02E0Y0 F000 GCV R6 EXE bizhub C253 GDQ R6 GDV R6 A02E0Y0 F000 GDV R6 EXE bizhub C203 GEQ R6 GEV R6 A02E0Y0 F000 GEV R6 EXE Note Thisfirmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more under Special Firmware SPECIAL NOTE Solution contribution by Cr
454. mware to version J8 i Option 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please make sure to read the attached Release Notes for other enhancements To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html IMPORTANT Prior to updating the firmware to recover the MFP on which the problem is occurring 1 When Please Wait is displayed and the MFPhangs up again turn main switch OFF 2 Remove the cable for HDD 3 Turn main switch ON 4 C D004 will be displayed 5 Set FAX board Unset in Service mode 6 Turn main switch OFF 7 Connect HDD cable 8 Turn main switch ON andconfirm the jobs are deleted in Job History 9 Set FAX board Set in Service mode SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 316 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0801651EN Solution Usage Description The Speed Dial Number is printed as 0000 or 1024 from NO 101 on onward when the group address list is output Solution CAUSE Firmware update required SOLUTION Please upgrade the MFP firmware to version J8 i Option 2 The
455. mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left 6 Select a Product Group and then a Product model A File Type and OS are optional selections 7 Click on Show 8 All product related downloads are listed with the most current at the top of each category SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BES Solution ID TAUSO900885EN Solution Usage 1 Description When using the DF 601 or DF 611 document feeder the image is cut off on either the front or rear side Solution CAUSE The main scanning adjustment needs to be run to center the original image and compensate for the image loss SOLUTION To run the main scanning adjustment for the DF 601 or DF 611 perform the following procedure 1 Enter Service mode 2 Select the ADF button 3 Select the Original Stop Position button 4 Select the Main Scanning Direction button and change the value accordingly 5 Exit Service mode run a test copy through the document feeder and verify the image is now centered SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 46 bizhub C650 Image delay advan
456. n Operation panel locking up on C451 and FK 502 option installed on MFP Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 181 bizhub C650 Miscellaneous Solution CAUSE FK 502 fax board has failed SOLUTION Replace fax board p n 15LA 901 1E FAX CONTROL BOARD ASSY SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS1000052EN Solution Usage Description Can t access account data using Terminal Server Solution SOLUTION 1 The computer account for the license server must be a member of the Terminal Server License Servers group in the domain If the license server is installed on a domain controller the Network Service account must also be a member of the Terminal Server License Servers group 2 Because TS Licensing Manager cannot dynamically update the number of TS Per User CALs that are currently issued and available those columns are left blank in some areas of TS Licensing Manager Instead there is a Generate Report hyperlink that takes you to this topic In the Report node you can view information from reports that have been created but that information is specific to the date and time when the report was created 3 In Windows Server2008 you can use the TS Licensing Manager tool to create generate reports to track the Terminal Services Per User client access licenses TS Per User CALs that have been issued by a Terminal Services license server TS Per User CAL tracki
457. n Page Setup k Click on the Paper tab Select the form name in the Paper Size drop down list m Press OK n Click on File then Print o Click the Properties button p Select PostScript Custom Size in the Document Size drop down list q Enter the custom paper size Note To configure the custom form in Windows Vista accessMicrosoft Vista Print Management SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0801346EN Solution Usage 0 Description Corel documents print light Output from other applications is normal Solution CAUSE Setting in Corel When the colors in a file or in the workspace color palette are not displaying as bright vibrant colors this can be caused by the Color Management being enabled in CorelDRAW The default setting in CorelDRAW is Color Management enabled SOLUTION To disable Color Management perform the following 1 Click on Tools Color Management 2 In the Style drop down list select Color Management Off and click OK Note In this mode colors may not print as they are displayed on screen SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802060EN Solution Usage 0 Description When printing AS 400 forms the print does not line up with the form Solution CAUSE The AS 400 is rasterizing the forms based on an HP LaserJet 5si this is by design The margins are no
458. n CAUSE Nick in a black mylarnear the stapler SOLUTION Sand with Emery cloth or Scotch Brite pad to remove the nickfrom mylar SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0807902EN Solution Usage 1 Description Originalsjam in the turn around section of the document feeder when using the duplex mode Originals do not jam in simplex mode Solution CAUSE The mylar guide p n 9J07 4703 01 may be out of position Thisallows the original to feed underthe mylar guideinstead of over the mylar guide SOLUTION View the attached image It illustratesthere should not be a gap between the mylar guide and the guide plate p n 9J07 4602 02 If there is a gap remove the old mylar guide and properly installa new mylar guide SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUSO808006EN Solution Usage 1 Description A paper tray is installed but is not recognized by the machine Solution CAUSE The tray has been isolated SOLUTION Please follow the procedure listed below 1 Enter Service mode 2 Select System 1 3 Select Trouble Isolation 4 Select the tray and change to Unset 5 Exit Service mode and cycle the power SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0808044EN Solution Usage 1 Description PK 501 PK 510 PK 515 installation caution Copyright 2010 Konica Minolta Business Solutions U S A In
459. n When printing from AS 400 the writer fails when printer runs out of paper Solution CAUSE The writer on the AS 400 will stop the print job when it receives a paper out signal if the paper out signal is not cleared by adding more paper then the network connection to the printer is terminated by the MFP SOLUTION Increasing the Network timeout on the MFP corrects the issue To set the Network timeout use the following procedure Most MFPs 1 Press the utility button and go into Administrator settings amp gt enter the password 2 Go to Printer settings and then Network timeout set it to 300 seconds bizhub PRO 1050 1 Press Machine button on the LCD then the Controller button amp gt Interface setting and then Network Timeout 2 Set 300 seconds and press the SET button bizhub PRO 920 1 Press the utility button and then the controller button on the LCD 2 Select the Interface setting amp gt Network setting 3 Enter 300 seconds and press the SET button SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0801537EN Solution Usage 1 Description During fax TX the machine does not answer Solution CAUSE Incorrect firmware Very early firmware versions did not support the FK 502 SOLUTION Upgrade to the current level of firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Supp
460. n GS9 R5 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0901631EN Solution Usage Description CEEE3 code is indicated Solution CAUSE Possible loose connection s or failed PRCB PWB MFP for magicolor 8650 and PWB MC for bizhub C451 C550 C650 SOLUTION Check the PRCB connectors for proper connection and correct as necessary If error persists replace the PRCB p n A02E H341 06 for magicolor 8650 andp n AOOJ H001 06 for bizhub C451 C550 C650 SPECIAL NOTE Solution contribution by KMBS Mobile AL and Tom Kelly Workgroup SSD Solution ID TAUS0901936EN Solution Usage Description C 2A01 C2A01 error code at power up Solution CAUSE Failed damaged PRCB SOLUTION Replace the PRCB p n A00J H001 06 for bizhub C451 C550 and p n A00J 1329 01 for bizhub C650 then flash theMFP with current base firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901950EN Solution Usage Description C 2252 error code at power
461. n ID TAUS0702439EN Solution Usage 9 Description F023 Solution CAUSE PWB MFP MFPB failed SOLUTION Perform a Data Clear Reseat all the connections on PWB MFP Replace PWB MFP if necessary and flashMFPB with most current firmware If the problem persists swap the NVRAM The MFPB part numbers are bizhub C451 C550 p n A00J H020 07 bizhub C650 p n AOOJ H021 00 bizhub C353 p n A02E H341 05 bizhub C203 C253 p n A02E H342 05 Notes 1 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 252 bizhub C650 Warm up wrong display incorrect operation lock up Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Pleasesee the attached NVRAM Bulletin 5783 regarding the ordering process To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Before replacing the NVRAM thoroughly troubleshoot the problem The NVRAM should be replaced only as the last resort Many times replacing it DOES NOT solve the issue and when it does o
462. n ID TAUS0801080EN Solution Usage Description Serial number and meter reading locations Solution Serial Number Located on the UL label at the lower rear of machine Meter Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 154 bizhub C650 Miscellaneous Mechanical counter is located behind the white door immediately to the right of the front door Software counter accessed by pressing Utility Counter on the operation panel Press Meter Count at upper left of display Note Please see attachment SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801099EN Solution Usage Description How to use the proof printing feature to print multiple sets when using the standard or Fiery controller Solution To print out the sets perform the following 1 Press the Job details tab 2 Press the Release held tab twice 3 Highlight the job and press the Start key Note Please ensure that machine firmware version isthe latest The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Solution ID TAUS0801340EN Solution Usage Description When scanning is there an option for blank page removal Solution Blank page removal is not available
463. n Microsoft Outlook 1 In Microsoft Outlook go to Tools then Email Accounts 2 Click View or change existing E mail account then click Next Selectthe account then click Change Click More Settings Click the tab labeled Outgoing Server Select My outgoing server SMTP requires authentication then select Log on to incoming mail server before sending mail at the bottom Click OK Click Next Click Finish Note This procedure should be done by theonsite Network Administrator SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OANDARW Solution ID TAUS0800946EN Solution Usage 1 Description How to find display a MAC address Solution To find the MAC address of a specific device in a Microsoft Windows environment such as a main body internal NIC access the command prompt PING the TCP IP address of the device and then perform the command arp a The attached procedures are for Microsoft Windows 98 NT 2000 2003 XP DOS Microsoft Windows 3 11 Microsoft Windows for Workgroups Microsoft Windows Vista and Macintosh OS X To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note Also attached is the Technitium MAC Address Changer freeware program This software is not supported by Konica Minolta and is to be used at your own risk To
464. n Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD and Ted Young Production Print SSD Solution ID TAUS0900375EN Solution Usage 0 Description HECON counter counts 3 forcolor Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 307 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE Incorrect counter management settings in billing management SOLUTION To correct settings 1 Enter Billing mode by entering Service mode then STOP 9 2 Counter settings amp gt MODE 1 3 Management Function Choice amp gt Key counter amp gt Color mode amp gt MODE 1 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0900694EN Solution Usage 0 Description Install toner cartridge message for C M Y or K after toner cartridge s installed Solution CAUSE Connector CN57 in harness to PRCB has been dislodged or is partially connected causing machine not to read Toner cartridgeEEP ROMs SOLUTION Reseat connector CN 57 in harness to PRCB SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0900898EN Solution Usage 0 Description The IC 409 on my copier is not functioning Cannot set the controller mode to enabl
465. n Usage 1 Description Copy Protection Utility and device setup Solution The latest Copy Protection Utility can be downloaded viathe Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Pleaserefer to the attached ReadMe files prior to installation and use The attached Copy Protection Utility User s Guide covers the following Specifying and editing copy protection settings Copy protection patterns used by a device multifunctional product can be specified and changed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 344 bizhub C650 Specified data can be imported as palette files cpf xml Specified data can be exported as palette files xml Character settings files ctf created with Copy Protection Utility version 1 can also be imported Specifying and editing stamp settings Stamp patterns used by a device multifunctional product can be specified and changed Specified data can be imported as palette files cpf xml Specified data can be exported as palette files xml Also attached is the Device Set Up User s Guide which covers the following Device Registration Network Initial Setting Export Import of the Device list Function Access Restriction File Settings Group Settings LDAP Server Access Settings Display Option Settings Displaying the Help
466. n adjustment The PI 503Manual is contained as a part of the bizhub C650 C550 C451 Field Service Manual SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 283 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0808101EN Solution Usage 2 Description J2001 code intermittently and if not cleared within 20 seconds machine powers off Solution CAUSE The Paper feed transport board has failed SOLUTION Replace the Paper feed transport board p n A00J H002 06 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0808137EN Solution Usage 2 Description NO MATCHING PAPER SIZE message on the operation panel when loading 8 5x14 or 11x17 originals Solution CAUSE ATS Auto Tray Switching is not set properly SOLUTION To set ATS Auto Tray Switching correctly perform the following 1 Press the Utility key 2 Press User Settings 3 Press System Settings 4 Press Paper Tray Settings 5 Select Auto Tray Selection and select all applicable trays to be used and press OK 6 Select Auto Tray Switching and set to ALLOW and press OK 7 Select No Matching Paper Tray Setting and set to SWITCH TRAYS and press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900091EN Solution Usage 2 Description Scan to Me Scan to Home with Micros
467. n and Black p n AOOJ R713 11 2 Toner Cartridge motor M14 has failed Before replacing any parts be sure that CN17 bizhub C451 C550 C650 or CN20 bizhub C452 C552 C552DS C652 C652DS on the PRCB is connected properly Disconnect the connector and reseat it If the low toner condition still remains when the MFP is restarted replace the Cartridge motor p n 9314 1300 21 If after replacing M14 you still receive the same message replace the toner Bottle Drive unit for Cyan and Black SPECIAL NOTE Solution contribution by Cesar Jimenez and Freddie Burnham Production Print SSD Solution ID TAUS0701962EN Solution Usage 10 Description Service code C DOOF CDOOF Solution CAUSE This can be caused by a failed HDD or MFPB SOLUTION To determine if the HDD has failed perform the following steps 1 Go to Tech Rep Mode and select Machine Adjust 2 In Machine Adjust select Memory Hard Disk Adjust 3 In this screen select HDD R W test 4 If this test comes back 100 OK then go to HDD Format and select Physical Format 5 If this causes the Copier to cycle power the HDD has failed 6 Replace the HDD p n 9J06M70000 bizhub C300 C352 p n 4037609501 bizhub C250 C252 C351 C450 p n AOOJM72100 bizhubC203 C253 C353 C451 C550 C650 7 If the HDD still causes the code replace the MFPB p n A02EH34205 bizhub C203 C253 p n A02EH34105 bizhub C353 p n AOOJH02007 bizhub C451 C550 p n A00JH02100 bizhub C650 p n 40380121
468. n as long as the setting Forward and Print if TX fails is selected To select this option perform the following 1 Enter Admin Mode 2 Select FAX 3 Select Forward Fax Setting 4 Select Forward and Print if TX Fails SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802703EN Solution Usage Description FK 502 receiving faxes is extremely slow Solution CAUSE The machine firmware is corrupt or the Fax memory is scrambled SOLUTION Flash or reflash the machine firmware to the latest version Perform a Fax initialization by performing the following procedure 1 Enter Tech Rep Mode 2 Select Fax 3 Select Initialization 4 Select Fax Function Parameter and press Yes Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802748EN Solution Usage Description A yellow halftone band on a Microsoft PowerPoint document after being converted from Microsoft Excel Solution CAUSE The IC 409 needs to be calibrated SOLUTION Calibrate the IC 409 via Command WorkStation SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808163EN Solution Usage Description Normally when executing C
469. n be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702593EN Solution Usage 1 Description MachineindicatesthatThick 3 papershould be loaded in the bypass tray when printing Thick 3 paper is set for the bypass tray and Auto tray select and Thick 3 is set at the driver Solution CAUSE The bypass tray is not enabled in the Auto tray select settings SOLUTION To enable the bypass tray in theauto tray select settings perform the following 1 Press Utility 2 Select User settings 3 Select Paper tray settings 4 Select Auto tray select settings 5 Highlight the bypass tray Solution ID TAUS0702699EN Solution Usage 1 Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 105 bizhub C650 Miscellaneous How to print the Account Track list Solution To print the Account Track list perform the following 1 Press Utility Counter 2 Select Administrator Settings 3 Select User Authentication Account Track 4 Select Print Counter List 5 Select Paper Tray 6 Press Start 7 A Counter List will be printed as shown in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702
470. n does not function Solution CAUSE The MFP HDD may be malfunctioning SOLUTION Disconnect the HDD and let the MFP boot up When the HDD error appears enter Tech Rep mode and disable the HDD by selecting System 2 and then HDD Reboot the MFP and verify the control panel responds normally If it responds replace the MFP HDD p n A00J M723 00 Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n AO2EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD and Don St Onge Workgroup SSD Solution ID TAUS0801378EN Solution Usage 4 Description IPB PWB C failure symptoms Control panel does not wake up from sleep low power mode Stuck on Konica Minolta logo when trying to flash machineas it comesout of standby mode CDCAO C
471. n duplexing the second side is not orientated properly Solution CAUSE The type of binding required is not set properly in the print driver SOLUTION To setthe type of binding required perform the following procedure 1 Upon performing a File Print select Properties 2 Select the Layout Tab 3 Select the Binding Position 4 Select Left Right or Top to perform the required binding position SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0O900035EN Solution Usage 1 Description When printing on Letterhead paper if the tray and driver are set for Letterhead the machine will print the image on the opposite side of the letterhead Solution CAUSE Paper loaded in the paper tray incorrectly SOLUTION When printing on Letterhead and selecting Letterhead on the engine and in the printer driver the letterhead paper must be loaded into the paper tray facedown Please reference the User s Guide Copy Operations for further information as necessary SPECIAL NOTE Solution contribution by Mark D Attilio and Ted Young Production Print SSD Solution ID TAUS0900092EN Solution Usage 1 Description The annotation Bates stamping location cannot be changed when using scan to box Solution CAUSE Special firmware is needed to allow this function SOLUTION Please install GY2 R5 firmware The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www
472. n entrance there is an entrance path switching plate that activates a sensor on the rear of the transport by the solenoid The sensor will activate if the plate is home and think there is paper there SOLUTION Open finisher door to clear the jam Adjust the position of the sensor bracket bend the sensor bracket a bit THANKS PAT BOYKIN provided this solution SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0808639EN Solution Usage 2 Description How to edit a one touch Solution To edit a one touch Utility counter Administrator Settings Password 12345678 One Touch User Box Registration Create One Touch Destination Address Book SMB E mail etc Select the one touch to edit Select Edit on the bottom SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0900005EN Solution Usage 2 Description Installing and using Cygwin Solution Procedure 1 Download and install the Cygwin Utility from the KMBS Download Selector site 2 Open up the Cygwin Utility folder and double click on SETUP exe 3 Click on NEXT 4 Select Install from Local Directory 5 Click on NEXT NEXT 6 Wait untilinstall isfinished 7 Create a Folder onthe C Drive example TSS2 8 Create another Folder inside TSS2 example C450 copy your CARD_WORK folder inside 9 Go to yourCommand prompt and type CD 10 Type CD TSS2 11 Then t
473. n password is entered the control panel indicates it is incorrect Solution CAUSE If the default Admin password is changed and theMFP is initialized the Admin password will revert back to the default password of 12345678 SOLUTION Access Tech Rep Mode and press Stop 0 Clear Select the Administrator Password and input a new Admin password SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0800043EN Solution Usage 3 Description Missing the Forward TX Setting tab Solution CAUSE Incorrect setting Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 273 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION To have the Forward TX Setting tab indicated 1 Enter the administrator mode 2 Select Fax Settings 3 Select Function Settings 4 Select PC Fax RX Setting select Restrict and exit the mode SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800257EN Solution Usage 3 Description C3B04 C 3B04 Solution PROBABLE CAUSES 1 Failed Fusing Unit Replace Fusing Unit Item A00JR72100 2 Failed IH Power Supply Replace the IHPU p n A00J M400 03 3 Failed Relay Drive Board Replace the REDB p n A00J H004 00 4 Failed Printer Control Board Replace the PRCB p n A00J H001 06 Note Please check outlet power for any surges or sags as poor power quality may contribute toboa
474. nal 512MB of memory was ever installed at any time A history of recent NVRAM or EEPROM board replacement Obtain a machine Management List and have it ready to attach to the ticket A screenshot of the message returned from the LMS if Repair was unsuccessful A Request Code from the MFP and theserial numbermust be obtained in order to start the Initialization procedure see attached Obtain Request Code Note to SSD support After all the necessary information has been collected escalate the issue to ASG through your team leader A member of the i Option Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 257 bizhub C650 Warm up wrong display incorrect operation lock up support team will then take ownership of the ticket and obtain an Initialization code which will be recorded in the ticket The technicianwill then enter the Initialization code at the MFP following theinstructions in the attached Perform Initialize Procedure document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT It may take from 1 3 days to receive an Initialization code from support If i Option features had previously been registered on the MFP it will be necessary to re register and re license the i Option functions after Initialization is completed see attached i Option Setup Instructions and L
475. nals are fed through the document feeder or placed on platen glass Solution CAUSE Incorrect DF height Documentfeeder is not applying the correct pressureon an originalallowing it tobe flat on the platen glass SOLUTION Perform the attached DF 610 height adjustment To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS1000026EN Solution Usage 1 Description When scanning to SMB the image looks like broken lines only in the image portion of the document Text is OK Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 42 bizhub C650 Image blank or solid color Solution CAUSE The PWB MFP MFPB has failed SOLUTION Repalce the PWB MFP p n A00J H020 07 for bizhub C451 C550 p n A00J H021 00 for bizhub C650 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801211EN Solution Usage 0 Description DF 611 copies of originals fed through the RADF are light Copies of originals placed on the glass are OK Solution CAUSE The machine memory is scrambled SOLUTION Reset the machine to factory defaults by performing the following 1 Press the Utility key 2 Press User Settings 3 Press Copier Settings 4 Press Default Copier Settings 5 Press Factor
476. ncorrect operation lock up SOLUTION To initialize the MFP 1 Enter Tech Rep mode and select System 1 2 Select Initialization and then select System Error Clear 3 Press the Start button TheMFP control panel will stepthrough the process Note When theMFP is initialized all one touch data on theMFP HDD will be deleted Either back up the HDD data or unset the HDD and reboot theMFP prior to performing the initialization SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0801032EN Solution Usage 1 Description Toner does not fuse properly first thing in the morning The problem will correct itself as more copies are made Solution CAUSE Firmware upgrade recommended SOLUTION Upgrade thefirmware to level 6M or above The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0801059EN Solution Usage 1 Description Machine will not power on The MFP control panel remains blank or flashes Solution CAUSE HDD has failed SOLUTION Disconnect the HDD If machine powers up correctly replace the HDD p n A00J M723 00 Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is
477. nction and can only be seen when the file print is selected from the application SPECIAL NOTE Solution contribution by Chuck Tripp and Mark D Attilio Production Print SSD Solution ID TAUS0900772EN Solution Usage 0 Description Paper size such as Letter 8 5x11 Legal etc not loaded in any tray message when printing through the PostScript driver even though the correct paper size is loaded in the machine Solution CAUSE Incorrect setting Hold mismatched documents is selected SOLUTION In Microsoft Windows open Printer Properties select the Advanced tab and clear the check box for Hold mismatched documents Note This is shown in the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Luis Alvarez KMBS San Diego Solution ID TAUS0900867EN Solution Usage 0 Description The print driver will not update the installed engine peripherals options after engine SNMP v1 Simple Network Management Protocol Read Community Name was changed from operation panel or PageScope Web Connection Solution This issue has been escalated to Konica Minolta Business Technologies in Japan CAUSE The print driver retrieves the installed peripheral information finisher hard drive installed optional paper tray and etc from printer MIB via SNMP The print dr
478. nd when it does only a setting in the NVRAM may have caused the problem The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program and completely fill in the NVRAM BRU Replacement RA Claim form SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Jim Behrends Workgroup SSD Solution ID TAUS0801619EN Solution Usage 5 Description Install toner cartridge message for any color after replacing toner with new cartridge Toner cartridge is full and indicator shows full Solution CAUSE Toner grounding clip in front of toner cartridge is out of position It reads the toner cartridge life control chip on the toner cartridge SOLUTION Reposition the grounding clip so that itmakes good contact with the toner cartridge life control chip Note Check all toner cartridge grounding clips as the wrong unit may be indicated on the panel SPECIAL NOTE Solution contribution by Mike McCarthy David Aekus Freddie Burnham Production Print SSD Solution ID TAUS0801763EN Solution Usage 5 Description Unable to copy print on OHP transparencies in full color Solution CAUSE Product limitation Color reproduc
479. ng on the touchscreen Touch or on the touchscreen until the desired redial attempt value is displayed on the touchscreen the redial attempt value can be set from 0 to 7 Touch End on the touchscreen Touch Function Parameter on the touchscreen 10 Touch Address on the touchscreen Using the right arrow scroll to the furthest bit on the right side of the address 11 Press the 1 key The address displayed should be 000B0001 12 Touch Data on the touchscreen Use the right arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key The address displayed should be 00000111 with a value of 07 displayed to the right of the data 13 Touch Decision on the touchscreen 14 Touch Address on the touchscreen Use the right arrow key and scroll to the furthest bit on the right side of the address 15 Press the 2 key The address displayed should be 000B0002 16 Touch Data on the touchscreen Use the right arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key The address displayed should be 00000111 with a value of 07 displayed to the right of the data 17 Touch Decision on the touchscreen 18 Touch End on the touchscreen 19 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0656962EN Solution Usage 4 Description Connecting a Hecon key c
480. ng and reporting is supported only in domain joined scenarios becausethe information about the TS Per User CAL that has been issued to a user is stored as part of the user account in Active Directory Domain Services ADDS SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000068EN Solution Usage Description Integrated Equitrac for Konica Minolta supported models and firmware Solution Konica Minolta Device Min imum Firmware L evel bizhub 361 421 501 20 bizhub 601 751 18 bizhub C203 C253 C353 R5 bizhub C220 C280 C360 54 bizhub C451 C550 C650 R5 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 182 bizhub C650 Miscellaneous bizhub C452 C552 C652 26 Available for bizhub 601 751 by Spring 2010 http www equitrac com devices konicaminolta asp Not all card readers or card types are supported The attached setup guidecontains theprocedures to set up Equitrac to integrate into the MFP To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note Make sure you have OpenAPI set to Allow and SSL ON SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS1000152EN Solution Usage Description How to enable the Proof Copy feature with Separate Scan when using a mechanica
481. ngs have been improved to provide greater versatility bizhub C450 0352 C300 C252 C250 Original Setting and File Type Matrix File Type Auto Full Color Grayscale Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 138 bizhub C650 Miscellaneous Black PDF Yes Yes Yes Yes Compact PDF No Yes No No TIFF No No No Yes JPEG Yes Yes Yes No SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0700876EN Solution Usage Description When stored scan jobs are printed can you select duplex and have all the jobs duplexed as one document Solution When you combine files in the box and print in duplex mode theMFP prints those files in duplex however not as a whole job combined job but duplex for each original job Because each job is originally one sided it has the rear side as a blank sheet If those files are combined and printed in duplex mode as each original file has the blank rear side it is printed as if in simplex mode Therefore for either scanned file or print file it is printed in one sided mode SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0700877EN Solution Usage Description Does the controller offer IPv6 support Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 139 bizhub C650 Miscellaneous ThelC 409 doe
482. ning to SMB Solution CAUSE The MFPB has failed SOLUTION Replace the failed MFPB p n A00J H021 00 for bizhub C650 and p n A00J H020 07 forbizhub C451 550 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808126EN Solution Usage 1 Description S1 error message and the code will not clear Solution CAUSE The error needs to be reset SOLUTION Reset the S1 error message by performing the following 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press System Error Clear and press the Start key 5 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808375EN Solution Usage 1 Description The machine locks up on startup Solution CAUSE Failed or improperly formatted Hard Disk Drive HDD SOLUTION Reformat the Hard Disk Drive and if the problem persists replace the HDD p n AOOJ M723 00 Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n AO2EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for th
483. nit and Erase Lamp SOLUTION Replace the CCD Unit p n A00J R705 00 and or Erase Lamp Assembly p n A00J R737 00 Note Please see the attached documentof copy quality sample To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Cesar Jimenez Gary Scimeca Production Print SSD and KM Europe BEU Solution ID TAUS0903071EN Solution Usage 3 Description Poor copy quality Void areas can be seen in thelead to trail sub scan direction Solution CAUSE Image Unit failure Image Unit is losing developer See the attached file for ca opy quality example Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Escalated to KMBT This issue has been escalated to Konica Minolta Business Technologies in Japan KMBS SSD is working with partners in support and R amp amp D in Japan to obtain a resolution for this issue as quickly as possible If viewing this solution via the web please establish a ticket via either the web or by calling the contact center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when this solution is updated Note For phone advisors please attach to this solution for an automatic E mail that will be sent to the technician when this solution is updated End the call with call code Escalated to Japan
484. nly a setting in the NVRAM may have caused the problem The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com a Login to MKM com b Select the Service tab c Select Warranty Repair amp amp Special Programs menu at left side of screen d Click on Warranty Services amp amp Technical FOC Programs in center of screen e Select NVRAM BRU Replacement Program and completely fill in the NVRAM BRU Replacement RA Claim form SPECIAL NOTE Solution contribution by Cesar Jimenez and David Aekus Production Print SSD Solution ID TAUS0800718EN Solution Usage 9 Description CE002afterflashing the machine Solution CAUSE Incomplete upgrade SOLUTION To complete the upgrade and resolve the code perform the following 1 With the code displayed on the screen press the Utility Meter Count button 2 Press Meter Count Press Check Details Press Stop 0 0 Stop 0 1 Select State Confirmation Select Memory HDD Adjustment Select HDD Version Upgrade The Start button should be blue Press Start After the process completes turn the main power OFF SPECIAL NOTE Solution contribution by by Bill Hall and Malcolm Hibbert Workgroup SSD OONDORW Solution ID TAUS0802251EN Solution Usage 9 Description The blue and orange scanner lights are illuminated and the START key is solid amber orange Solution CAUSE Failure of NVRAM and or PWB MFP M
485. nnection Solution CAUSE The reason for the error 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one of five classes of response 1xx Informational 2xx Success 3xx Redirection 4xx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Internet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Service Pack 1 Please refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703546EN Solution Usage 8 Description Printing from any driver using an Adobe CS3 Suite application is very slow The print job maycomplete quickly but the application indicates
486. nolta Business Solutions U S A Inc March 2010 165 bizhub C650 Miscellaneous Solution ID TAUS0808267EN Solution Usage Description How to print a Signature Booklet from Microsoft Word embedded Solution To print a Signature Booklet from Microsoft Word Note Make sure to use PostScrpt or PCL driver version 6 3 0 0 or newer In Microsoft Word select File Select Print Select your Printer Select Properties Under the Basic Tab Select Original Size 8x11 Paper Size same as Original Size Under Layout Select Print Type Booklet Select Binding Position Left Bind Under the Finish Tab Select Center Staple and Fold SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD NOOR WONM Solution ID TAUS0808363EN Solution Usage Description USB extension cable Solution AUSB extension cable Item 7640006665 is available for bizhub C650 C550 C451 and bizhub C353 C253 C203 machines equipped with the EK 603 This new extension cable is designed to improve usability when scanning to or printing from a USB thumb drive The extension cable measures 3 feet long with the USB port attaching conveniently to the side of the MFP Please refer to attached Marketing Bulletin 08 GB 080 for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID
487. nother machine When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state this now indicates that the transfer belt unit is used SOLUTION A brand new transfer belt unit must be installed this will reset the life counter for this unit SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801245EN Solution Usage 3 Description Start button stays Amber when trying to perform HDD conversion up after firmware flash Solution CAUSE Firmware flash was corrupted or incomplete SOLUTION Re flash machine It may be neccesary to re download firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801435EN Solution Usage 3 Description Upgraded the machine to version 88 firmware and now the machine is coding with a CC171 C C171 Solution CAUSE The HDD format has been corrupted SOLUTION Please enter the Service mode and try doing the version up on the HDD Turn OFF the main power switch Turn main power switch ON while pressing the Utility Counter key When the trouble reset screen appears enter Stop 0 0 stop 0 1 If the machine is looking for a password try entering 9272927
488. nt the Machine Management List Solution The Start Key will remain orange amber when trying to print the Machine Management List if Letter Landscape 8 5x11R is not available Letter Landscape 8 5x11R must be available in one of the paper trays or the manual bypass SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702677EN Solution Usage Description How to prevent boxes for EPS and PDF from disappearing when printing from Macintosh OS 10 4 Solution Use the Macintosh OS 10 4x PostScript Driver version 2 01 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0702757EN Solution Usage Description Is the FS 608 finisher compatible with these models Solution The FS 608 iscompatible with these models SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0702775EN Solution Usage Description Is TWAIN scanning possible using the USB port Solution Only local printing is available via the USB port TWAIN scanning is not possible SPECIAL NOTE Solution contribution by
489. ntatoner cartridge A070430 C 2A01 Cyan toner cartridge A06003FC 2654 Blacklmage unit A06007F C 2653 Yellowlmage unit AO600DF C 2652 Magentalmage unit AO600JFC 2651 Cyanlmage unit SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703400EN Solution Usage 3 Description FS 608 when printing a document with thick paper and Half Fold settingsImproper Paper Type errormessage then paper fold setting is cancelled Solution CAUSE FS 608 cannot foldthick paper as a machine specification W hen printing a document with these settings the paper fold is cancelled SOLUTION Please do not print with the following settings Paper Type Thick1 Thick1 Thick2 Fold Half Fold SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703422EN Solution Usage 3 Description C C164 CC164 error Solution CAUSE The wrong model firmware was installed SOLUTION The firmware versions for the bizhub C203 C253 C353 C451 C550 C650 are not interchangeable and must be installed on the correct model Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0703451EN Solution Usage 3 Description When the Admi
490. nter digit pause time 0x15 105ms Bit will be 00101000 0e00e5 PB signal transmission level PB signal transmission level Ox0a 10dBm Bit will be 00000110 SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0801829EN Solution Usage Description The Proof Copy button does not work when an external counting device is connected to the MFP Solution CAUSE The external counting device will disable the Proof Copy button SOLUTION Advise the end user that the Proof Copy button cannot be combined with the external counting device SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0801875EN Solution Usage Description When the machine is set for Vendor 2 mode why can Fax one touch destinations not be deleted edited or created Solution The inability to delete edit or create a Fax one touch destination has been addressed with version J8 firmware Please install firmware version J8 or latter to correct this issue The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0801925EN Solution Usage Description Low toner indication message Solution CAUSE When putting a new toner cartridge into the machine a low toner messa
491. nting Preferences when the DPU driver package is created will require a detailed business case to be presented SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 214 bizhub C650 Software Driver related Solution ID TAUS0703475EN Solution Usage 1 Description The time spanfrom when Printis clicked on a Macintosh OS version10 3 or 10 4 client untilthe job is displayed on the Job List screen of the MFP is slow Protocol Speed AppleTalk about 28 seconds andTCP IP about 29 seconds Solution CAUSE There are many printing functions and much conflicting information If the Macintosh OS loads a larger size PPD sends it as a print job and there is a performance issue a driver update is required SOLUTION There is a printerdriverfor this issue version1 TYYHX IMPORTANT This driver is only for Macintosh OS 10 3 x and 10 4 x It can only be used for Fast and not Comprehensive restraint check Customer must realize that if a functionality restriction is selected an error message will not display All conflicting functions will be released from the print job Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and m
492. ntribution by Jim Behrends Production Print SSD Solution ID TAUS0800092EN Solution Usage 2 Description PostScript and PCL drivers do not migrate the User Authentication User Name Password and Account Track Department Name Password to Microsoft Windows Vista Business from Microsoft Windows 2003 Server R2 Solution CAUSE The PostScript and PCL driver will forward default user authentication and account track settings The latest printer driver User Authentication and Account Track settings are registry entries on the Microsoft Windows Server These registry entries cannot be migrated from server to a workstation SOLUTION Enter the appropriate information in the migrated printer driver on the workstation under Printing Preferences SPECIAL NOTE Solution contribution by Rick Veale ESS SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 208 bizhub C650 Software Driver related Solution ID TAUS0800367EN Solution Usage 2 Description When duplexing from Microsoft Publisher 2007 there is a manual duplexing wizard that is opening This is forcing manual duplexing Solution CAUSE Duplexing is being selected in the wrong location SOLUTION Select duplexing under the Properties and select Single sided in the initial print dialog window SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0801522EN Solution Usage 2 Description In PageScope
493. ntribution by Paul Santangelo ESS SSD Solution ID TAUS0801388EN Solution Usage Description How to disable the print function when forwarding a fax Solution To disable the fax from printing out at the machine 1 Enter the Admin Mode 2 Select Fax Settings 3 Function Settings 4 Forward TX Setting 5 Select the Foward amp amp Print If TX Fails and pressOK and exit the mode SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801420EN Solution Usage Description Can the default file name when scanning to SMB be changed Solution The default file name when scanning to SMB cannot be changed SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801458EN Solution Usage Description What is the maximum capacity of the evelator tray for stapled sets Solution The maximum number of stapled sets is determined by paper size and number of pages in the stapled set The maximum is 100 sets for 8 5x11 with sets of less than 10 pages each Note Please see page 2 of the FS 517 in the bizhub C650 Field Service Manual for the complete table listing SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801462EN Solution Usage Description How to print out an E mail one touch address list Solution To print out an E mail one touch address list perform the following 1 Enter Admin Mode 2 Select One Touch Us
494. number 9 before the 011 in order to get an outside line Example 9 011 country code city code number SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0700883EN Solution Usage 1 Description Is it possible for the MFP to distinguish between color and B W clicks in PRINT mode Solution Via the utility counter it can distinguish within PRINT mode as well as in COPY mode SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0701174EN Solution Usage 1 Description Unable to print booklets from Microsoft Publisher Solution CAUSE Incorrect settings SOLUTION In order to print booklets in Microsoft Publisher ensure the proper settings are selected inPublisher and the printer driver 1 Select booklet within Publisher 2 Within theLayout tab of the print driver ensureprint type is selected to2 sided 3 Select the proper binding 4 Under the Finish tab select Saddle Stitch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701640EN Solution Usage 1 Description How to enable disable auto tray switching Solution To enable disable auto tray switching perform the following 1 Press the Utility Counter key 2 Touch 2 User Settings on the touchscreen 3 Touch 1 System Settings on the touchscreen 4 Touch 3 Paper Tray Settings on the touchscreen 5 Touch 2 Auto Tray switch ON
495. number for SA 501 Scan Accelerator Kit Solution SA 501 Scan Accelerator Kit Item 4599386 This add on device accelerates scan conversion It speeds up the JPEG processing and lets you create ultra compact PDFs and JPEG files quickly bizhub C351 C450 Requires MK 703 Mount Kit If Fax Kit is installed it is not necessary to order another MK 703 MK 703 is bundled with Fax Kit bizhub C352 C300 C252 C250 Requires MK 706 Mount Kit If fax kit is installed it is not necessary to order another MK 706 MK 706 is bundled with Fax Kit bizhub C203 C253 C353 Requires MK 711 Mount Kit If fax kit is installed it is not necessary to order another MK 711 MK 711 is bundled with Fax Kit bizhub C451 C550 C650 No Mount Kit is required Note The bizhub C650 comes standard with SA 501 SPECIAL NOTE Solution contribution by Ted Young and Freddie Burnham Production Print SSD Solution ID TAUS0900928EN Solution Usage Description FK 502 how to enable disable TX display Solution To enable disable TX display perform the following 1 Press the Utility Counter key 2 Touch 2 User Settings on the touchscreen Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 171 bizhub C650 Miscellaneous 3 Touch 2 Custom Display Settings on the touchscreen 4 Touch 4 Fax Active Screen on the touchscreen 5 Touch Yes or No on the touchscreen as desired by the customer 6 Touch OK on the touchscr
496. o 8 5x11R paper the output is always on 11x17 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 203 bizhub C650 Software Driver related Solution CAUSE Scale to Paper Size is not set properly in Microsoft Word SOLUTION From the Microsoft Word print dialog box set Scale to Paper Size to 5 5x8 5 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0O701318EN Solution Usage 4 Description Unable to enter the Administrator E mail Addresswhen selecting the E mail TX tab of PageScope Web Connection There is no entry box Solution CAUSE The Administrator E mail Address is only displayed under the E mail TX Tab of PageScope Web Connection SOLUTION To enter the Administrator E mail Address select theMaintenance Tab rather than the E mail TX tab Enter the Administrator E mail Address using the below procedure 1 From PageScope Web Connection enter the Administrator mode 2 Select Maintenance 3 Select Machine Setting 4 Enter the Admin E mail Address 5 Press OK Note Please see the attached screenshot procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703052EN Solution Usage 4 Description Unable to create a booklet w
497. o INSIDE 1 Enter Admin Mode 2 Select Security Settings 3 Select Administrator Security Levels and set to a Level 1 or level 2 This will allow this option to be displayed in user settings Return to the main screen 4 Press the Utility key and select User Settings 5 Select Copier Settings and scroll to page 3 6 Select Tri Fold Settings and then select either INSIDE or OUTSIDE tri fold and press OK Note An FS 608 must be installed for the inside outside option to appear SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801813EN Solution Usage 3 Description How to convert a TIFF into a PDF when fax forwarding Solution Solution To convert a TIFF into a PDF when fax forwarding perform the following steps 1 Press the Fax key 2 Press Scan Settings 3 Press File Type and select PDF 4 Press the Copy button Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 89 bizhub C650 Miscellaneous 5 Press Utility 6 Press Copier settings 7 Press Default settings 8 Press Current Solution ID TAUS0802171EN Solution Usage 3 Description Unable to change the default resolution because the Default Scan Fax Settings button is grayed out Solution To change the default scanning resolution perform the following 1 Press the Scan Fax key 2 Press Users Settings 3 Press Scan Fax 4 Press Factory Settings and then OK 5 Select Scan Settings 6 Sele
498. o Productivity Priority For further information refer to theattached page from theUser s Manual Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS Solution ID TAUS1000047EN Solution Usage 1 Description The device is either unreachable or it does not support the necessary APIs to work with eCopy message Solution CAUSE The eCopy ShareScan Administration software is unable to add the device You are able to see it under Add Device list but unable to connect Please see attached photoof themessage SOLUTION Perform an Initialization Data Clear to the machine thenreboot the MFP Reenter the machine TCP IP address andthe DNS information Enable OpenAPI Please perform the attached step by step procedures To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note Make sure your equipment has the correct firmware LK and UK units installed SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702505EN Solution Usage 0 Description There is no fax tab in the PCL driver Solution CAUSE There is a separate fax driver for PC faxing not part of the PCL driver on this model SO
499. oad Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUS0801403EN Solution Usage 2 Description Shortly after installing new toner the machine indicates that toner is depletedand to replace the toner cartridge Solution CAUSE The TLD sensor in the hopper has failed SOLUTION Replace the TLD p n 40AA 8803 1 Please refer to attached Parts Manual pages showing the location of the sensor To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Gregg Gallant and Freddie Burnham Production Print SSD Solution ID TAUS0801736EN Solution Usage 2 Description C5371 code Solution CAUSE The CPU cooling fan has failed SOLUTION Please replace the PWB MFP board p n A00J H021 00 for bizhub C650 and p n AOOJ H020 07 for bizhub C550 C451 Note There is no part number for the fan SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 282 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0801937EN Solution Usage 2 Description Even after installing the special firmware version GW9 6M hole punching is not available for pages inserted from the top tray of the PI 503 Solution CAUSE Machine sp
500. oaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS Solution ID TAUS0701197EN Solution Usage Description Macintosh Intel O S 10 4 losing connection after a few print jobs Macintosh must be rebooted to restore printing Solution CAUSE Corrupt or improperly installed driver SOLUTION Completely remove and re install the driver according to the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702021EN Solution Usage Description The flash card is not recognized when doing NVRAM recovery Solution CAUSE The flash card was not properly programmed using either the Cygwin Utilityor the Firmware Imaging Toolkit Note Please refer to attached documentation foradditional information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION The flash card must be programmed in the same manner as it is for flashing the machine firmware SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0702137EN Solution Usage Descript
501. oard Status amp gt Unset Fax Circuit2 Fax Circuit 1 should be the only oneset unless the two 2 FK 502 kits areinstalled Replace the Fax Board FK 502 if necessary If the problem persists initialize the Fax Board Service Mode amp gt Fax amp gt Initialization PARTS bizhub C451 C550 C650 FK 502 Item 15LB bizhub C250 C252 C300 FK 502 Item 15LBX002 bizhub C351 C450 FK 502 Item 15LBX001 bizhub C352 FK 502 Item 7640X023 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0658013EN Solution Usage 8 Description C2151 C 2151 at power up Solution bizhub C351 C450 CAUSE A 2nd Image Transfer Roller Pressure Retraction failure SOLUTION To correct Check PC29 Sensor Check the connections on M13 Check Transfer Belt Check for Broken Auger check for any backups on the belt Replace PWB MC p n 4037 7803 01 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD bizhub C451 C550 C650 CAUSE The pressure welding alienation sensor does not turn OFF retracting even after the lapse of a given period of time after the 2nd image transfer pressure retraction motor has started rotating during the 2nd image transfer roller is retracting SOLUTION To correct the following actions may need to be taken 1 Replace the Transfer roller 2 Check PS50 Pressure Welding Alienation Sensor and replace if necessary p n 9335 1300 61 3 Replace M3
502. ob Log deletes history of printed documents SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0808504EN Solution Usage Description Is DFS supported Solution DFS is a facility in which 2 or more servers are configured in a cluster backing up each other s functions so if a server fails another will take over seamlessly Only the following MFPs are compatible with DFS C650 AOOHOY0 F000 GW7 J8 EXE C550 AOOJOYO F000 GW7 J8 EXE C451 AOOKOY0 F000 GW7 J8 EXE C353 AO2EOY0 F000 GW7 J8 EXE C352 AO2EOY0 F000 GX7 J8 EXE C203 AO2EOY0 F000 GY7 J8 EXE Firmware is available at the following address ftp special 12345 onyxftp mykonicaminolta com valspar SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0O808626EN Solution Usage Description Does the Hard Drive HDD come standard on the unit Solution The Hard Disk Drivecomes standard on the unit Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n A02EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Pl
503. ocked up after flashing the firmware to J8 Solution CAUSE Unknown anomaly SOLUTION Flash the machineback to version 6M Reflash the machine to version J8 All firmwareand system softwareare available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 306 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0808176EN Solution Usage 0 Description The Auto Paper Select button is missing from theMFP control panel Solution CAUSE A power surge may have caused theMFP to act erratically SOLUTION TheMFP will need to be initialized Perform the following procedure 1 Enter the Service mode 2 Select System 1 3 Select Initialization 4 Select Data Clear and press the Start button Note Initializing theMFP will clear the data on theHDD To avoid data loss back up the HDD or disable the HDD and reboot theMFP prior to performing the initialization procedure SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0808190EN Solution Usage 0 Description The copier control panel indicates Address Book is updating after theMFP firmware was upgraded Solution CAUSE The NVRAM might not be fully sea
504. ode and press Start perform 3 times Touch Gradation Mode and press Start perform 3 times Touch Resolution Mode and press Start perform 3 times Date Time Setting go into Service Mode Press Stop 1 1 4 4 Clear Go into Utility Counter Administrator Setting System Setting Date Time Setting Install Date go into Service Mode System 1 Install Date Serial Number Input go into Service Mode System 1 Serial Number if serial number is already there Clear and re enter it 10 Unit Change go into Service Mode System 2 Unit Change 11 List Output Please Load 8 5x11 Landscape paper on Tray 1 go into Service Mode List Output and Touch Machine Management List and press Start 12 Press Adjustments List and press Start 13 Press Service Parameter List and press Start 14 Press Fax Setting List and press Start Notes a Be sure to correctly follow the procedures in order as explained in the attached Installation Manual b If you do not follow the procedure in order image trouble may occur c Repeat the procedure whentrouble occursas shown in the attachments sample outputs SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801823EN Solution Usage 5 Description Black color image background Solution CAUSE Laser drive board failure Note Please refer tothe attachment samples of the faulty imagefor black and magenta To viewa PDF Adobe Reader must be installed
505. of the one touches which were exported in PageScope Web Connection Solution CAUSE Machine was updated to version 88 from version 6M and the data export was not performed correctly Setting Synchronize User Authentication amp amp Account Track to Do not synchronize prevents importing the User Information which was exported in PageScope Web Connection PSWC SOLUTION If PSWC is used to export one touch data aone touch must first be created on the machine with version 88 firmware installed thenexport open it up and compare the columns to the previous firmware export fileconverting itto match the version 88 export columns SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0O800930EN Solution Usage Description C2A02 C 2A02 at power up Solution CAUSE The system memory is locked up SOLUTION Perform a System Error Clear by performing the following 1 Enter the Tech Rep mode 2 Press System 1 3 Press Initialization 4 Press System Error Clear and press the Start key When prompted power the unit OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800961EN Solution Usage Description When selecting Fax Scan RETRIEVING is displayed on the operation panel Solution CAUSE The hard drive is corrupt SOLUTION Format the hard drive by performing the following procedure 1 Enter Tech Rep Mode 2 Selec
506. oft Windows Active Directory authentication Solution Please seeattachedMarketing Bulletin 09 GB 091 for information which includes MFP compatibility Authentication compatibility special firmware levels soft switch settings Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900361EN Solution Usage 2 Description The one touches do not appear in the address book when registered via PageScope Address Book Utility Solution CAUSE The main body memory is corrupt SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased so it is recommended to export the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 284 bizhub C650 Warm up wrong display incorrect operation lock up Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 When OK is displayed wait 10 seconds or more and cycle the main powe
507. ogged in at the MFP and has printed to the MFP the Counters will not display correctly in the Net Care Counter Reader function Once the user has logged in at the MFP panel the User Authentication Account Track synchronization will take place and the Counter readings in Net Care will be automatically updated and displayed correctly SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0703716EN Solution Usage Description How to display the toner concentration level of the developing units on the machine touchscreen Solution To display the toner concentration level of the developing units on the machine touchscreen perform the following 8020 8031 1 Press the UTILITY key 2 Touch Meter Count on the touchscreen 3 Press Stop 0 0 Stop 0 1 4 Touch State Confirm on the touchscreen 5 Touch Level History 1 on the touchscreen The current ATDC value for the cyan magenta yellow and black developing units will be displayed on the touchscreen A value of 8 00 is normal 6 Touch END on the touchscreen 7 Touch FIN TIME on the touchscreen bizhub C451 C550 C650 1 Press the Utility Counter key 2 Touch Meter Count on the touchscreen 3 Touch Check Details on the touchscreen 4 Press Stop 0 0 Stop 0 1 5 Touch State Confirmation on the touchscreen 6 Touch Level history 1 on the touchscreen The TCR level for the cyan magenta yellow and black developing units will be displayed on the touch
508. ol Panel of the machine follow the procedure below 1 Press utility 2 Press administrator and enter password Select administrator machine setting Administrator Registration Enter administrative name and E mail address Input Machine address Device Name and E mail address Select OK andPower the machine OFF ON ONDOOBRW Solution ID TAUS0702493EN Solution Usage 7 Description Scanning to E mail fails Failed to complete job Check log messagealmost immediately The log indicates a server connection error Solution CAUSE Server information missing from setting SOLUTION Make sure that the server address has been entered Perform the following 1 Press the Utility button 2 Press the Administrator Settings button and enter the password 3 Press the Network Settings button 4 Press the E Mail Settings button 5 Press the E Mail TX SMTP button 6 Go to screen 2 and make sure the TCP IP address of the E mail server has been entered Solution ID TAUS0702322EN Solution Usage 6 Description After installing the print driver PCL or PostScript on Microsoft Windows Vista the User Authentication Account Track selection is unavailable Solution To enable User Authentication Account Track in the print driver perform the following 1 Enter the Printer Properties of the driver 2 Select the Configure tab 3 Under Device Option select the desired mode User Authenticationor Account Track 4
509. olorCal on the IC 409 it is necessary to place the Kodak Gray Scale together with the measurement page on the original glass However ColorCal can be successfully measured without using the Gray Scale Procedure When executing ColorCal from MFP panel 1 Select ColorCal from the MFP panel selecting Standard or Expert does not matter 2 Output measurement page 3 Place only the measurement page on the original glass DO NOT use Kodak Gray Scale 4 Execute ColorCal 5 ColorCal is successfully measured and Apply Overwrite Yes is indcated This is not correct Normally Kodak Gray Scale is not detected is displayed Solution CAUSE This is specification When customers lose the Kodak Gray Scale they should not perform ColorCal until they get a new Kodak Gray Scale p n 10012662 To allow for executing ColorCal without the Gray Scale this operation is used as an emergency countermeasure only SOLUTION Basically it is not recommended to perform ColorCal without the Gray Scale If placing only the measurement page on the original glass and executing ColorCal a value of the Gray Scale is used which was previously measured successfully Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 28 bizhub C650 Controller no or slow print scan failure garbled data lockup Note Attachedare samples of the Actual Kodak Gray Scale and a video for reference SPECIAL NOTE
510. olta Business Solutions U S A Inc March 2010 288 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0703751EN Solution Usage 1 Description Black gradient pattern on copies running from front to rear See attached sample image Solution CAUSE Failed PWB MFPB SOLUTION Replace PWB MFPB p n A00J H020 07 and reflash the MFP SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0703847EN Solution Usage 1 Description Machine turns off automatically every 20 minutes Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n A00J H001 06 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703857EN Solution Usage 1 Description C C164 CC164 code at start up after reflashing machine firmware Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n A00J H001 06 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703858EN Solution Usage 1 Description A fail to connect error when tried to authenticate through Active Directory Solution CAUSE Main bodydoes not have Daylight Saving time enabled SOLUTION Enable Daylight Saving time To enable Daylight Saving time perform the following 1 Press the Utility button 2 Select the Administrator mode and enter passcode 12345678 3 Select System Set 4 Select Daylight Saving Time and select Yes
511. olta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD NOOR WO Solution ID TAUS0801983EN Solution Usage 3 Description No display after replacing the MFP board or the memory modules Solution CAUSE Incorrect memory replacement procedure SOLUTION The two 512MB memory modules p n V865 3000 12 must be installed in the middle and lower slot of the MFP board The top slot is empty Note The memory modules are interchangeable and only the lower memory module is required for the unit to start up Therefore the middle memory module can be swapped with the lower one for troubleshooting The standard required memory is 1024MB SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802895EN Solution Usage 3 Description The MFP may stop communicating with vCare after an MFP RAM clear is performed Solution CAUSE A RAM clear on the MFP can cause the MFP to stop communicating with vCare SOLUTION Reset the vCare settings on the MFP Workgroup Models In Tech Rep mode perform the following procedure CS Remote Care amp gt Server Settings select Data Initialization press Yes then press End CS Remote Care amp gt Detail Settings select RAM Clear press Set then press End Turn the MFP off and back on It is important tocycle the power
512. olution The Long Document setting is selected whenscanning documents that exceed the maximum document size 11x17 This would apply to those documents that are longer than 17 inches with a maximum length of up to 39 25 inches 1000mm Solution ID TAUS0702490EN Solution Usage Description Does the bizhub C550 have the ability to number transmitted fax pages Solution The bizhub C550 total page count function will stamp the number of the page as well as the total number of pages transmitted Page Number Total Pages format so that the recipient can be certain that all pages of the transmitted document have been received This function is standard when Memory Transmission mode is used and can be selected when Quick Memory Tx Mode is used Solution ID TAUS0702501EN Solution Usage Description In the Administrator mode the number of fax redial attempts can only be set to 0 or 1 The display indicates that up to 7 should be possible Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 348 bizhub C650 CAUSE Incorrect setting SOLUTION To allow up to 7 re dial attempts perform the following 1 Press the Utility Counter key Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch FAX on the touchscreen Touch System on the touchscreen Touch Communication Setting on the touchscreen Touch or on the touchscreen until the desired redial attempt value i
513. olution ID TAUS0801207EN Solution Usage 4 Description C2204 C 2204 at power up after replacing the toner waste box bottle Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 268 bizhub C650 Warm up wrong display incorrect operation lock up Solution PROBABLE CAUSES 1 The toner waste box is defective Replace the failed toner waste box p n AOATWYO Clean and or swap these sensors PS54 p n 4037 0901 01 and PS23 p n 4037 0901 01 which are locatedon the front door 2 Contaminated orfailed toner full sensor PS54 or lock sensor PS23 To verify for code isolation clean and or swap these sensors PS54 p n 4037 0901 01 and PS23 p n 4037 0901 01 which are located on the front door Check sensors in the I O mode for proper operation Check for broken wires on the toner relay harness 5 p n AOOJ N124 02 and replace as necessary 3 Waste toner box motor M20 fails to turn PossibleOPEN ICP8 fuse on the Printer Control Board PRCB Visually check to see ifM2O0turns check for binds check tofor24V DC on each side of the 2A ICP Replace motor p n AOOJ M121 00 Stepping motor and or the Printer Control Board p n A00J H001 06 PWB Assembly MC as necessary SPECIAL NOTE Solution contribution by Mark D Attilio Cesar Jimenez Freddie Burnham Production Print SSD Solution ID TAUS0801318EN Solution Usage 4 Description Control panel is locked up and the data light remains lit The Utility butto
514. olution contribution byJohn Meyer North Shore OfficeMachines Solution ID TAUS0801342EN Solution Usage Description Acrobat PDF Microsoft Word mixed original sizes 8 5x11 8 5x14 are printing on one size paper Solution CAUSE Incorrect setting within the driver SOLUTION Check and disable PostScript Passthrough within the driver Select File Print Properties Advanced Properties PostScript Passthrough SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD and Stu dern ESS Solution ID TAUS0801413EN Solution Usage Description The access to Pagescope Web Connection is erratic especially when using Internet Explorer 7 Access to the web page may not be available or the web pagelogs out the userafter three minutes Solution CAUSE Incorrect settings for temporary internet files within Internet Explorer SOLUTION Open Internet Explorer click on tools then internet options From the general tab select settings under temporary internet files In the new settings window select Check for newer versions of stored pages every time visit the web page SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0801551EN Solution Usage Description The application in use will be terminated when selecting Standard on Presets after printing a document with a preset other than Standard onMacintosh version 10 5 x only happenswhen setting Paper Feed to othe
515. on CAUSE Incorrect setting on the MFP SOLUTION To change the setting 1 Enter Tech Rep Mode 2 Select Finisher 3 Select Punch Option Setting 4 Select the Finisher and Select 2 hole 3 hole Button 5 Press the Decision button if the Decision button is not pressed the configuration will not be saved 6 A message willindicate to powerOFF ON the MFP 7 Reacquire Device information in the driver It should be correct now SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800777EN Solution Usage Description Why the Printer Properties window for the printer driver is slow to open Solution Three cases based ontime explaning whythe Printer Properties window for the printer driveris slow to open amp lt Case 1 amp gt Symptom It takes about 1 3 seconds to open the Properties window Status of network packets A large amount of SNMPpacketshave been generated CAUSE Incorrect setting Properties amp gt Configure tab amp gt Acquire Settings key amp gt Auto ON Environment OS Microsoft Windows XP Driver PCL PostScript all versions SOLUTION Change setting Properties amp gt Configure tab amp gt Acquire Settings key amp gt Auto OFF amp lt Case 2 amp gt Sympton It takes about 30 seconds one minute to open the Properties screen or to Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 226 bizhub C650 Software Driver related release th
516. on Usage 5 Description Getting an invalid card error when loading firmware with a Crucial 128MB Compact Flash card Solution CAUSE The Crucial 128MB CF card is not supported SOLUTION Load firmware using the recommended CF Card Note The recommended card is the 128MB SanDisk Compact Flash card p n 7660 4036 01 Please see attached photoas reference SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0702913EN Solution Usage 5 Description How to set up LDAP Solution Please perform the step by step procedures mentioned on the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUSO800065EN Solution Usage 5 Description FS 609 Booklet Finisher and IC 409 Fiery Image Controller Solution These functional enhancements are made available through the support of firmware upgrade version 62 or later This firmware upgrade supports the FS 609 as well as the IC 409 Fiery Image Controller Item C353 C253 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 75 bizhub C650 Miscellaneous C203 Notes C650 C550 C451 FS 609 AOD60Y0 Supported Supported Supported Requires f
517. on better than 6 3 1 BT21 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 20 bizhub C650 Controller no or slow print scan failure garbled data lockup 2 lf using the Favorite Setting to save printing settings then use a registry cleaner to checkif there is any corruption To download the latest drivers from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab select Drivers MSDS amp amp Solutions Software select your Product Group Desktop Printers Product s select Drivers and finally select your operating environment You may be able to select a language option Download the file to a temporary folder on your PC You have to unzip the file by double clicking on the downloaded file before the driver can be installed After you have downloaded and unzipped the driver or downloaded the PPD click the Back button in your browser you may have to do this several times until you return to these installation instructions SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0808238EN Solution Usage 0 Description From Address is not set Unable to transmit Please specify the From Address message Start button is amber orange Solution CAUSE User Authentication is enabled SOLUTION The symptom iscorrect for a User Authentication enabled machine Workaround Go into Administrator Settings System Settings Restrict User Access
518. on by Malcolm Hibbert Workgroup SSD Solution ID TAUS0657213EN Solution Usage 1 Description FK 502 R29 and T31 codes and received faxes are partially blank Solution CAUSE ECM mode is ON SOLUTION Disable ECM mode by performing the following 1 Enter the Tech Rep mode 2 Select FAX 3 Select COMMUNICATION 4 Select OTHERS 5 Select OFF for ECM mode SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800905EN Solution Usage 1 Description Issues pertaining to network connection of the IC 409 Solution Please refer to the attached documentation for details To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801111EN Solution Usage 1 Description FK 502 OFF hook does not work but ON hook does Solution CAUSE Incorrect setting s SOLUTION To change 1 Enter the Service Mode Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 15 bizhub C650 Controller no or slow print scan failure garbled data lockup 2 Select Fax 3 Touch Network and select Network 2 4 Set Dial Tone Detection to OFF and DC Loop Check to OFF SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0808034EN Solution Usage 1
519. on by Marge McLea Production Customer Support SSD and Mark D Attilio Production Print SSD Solution ID TAUS0802150EN Solution Usage 1 Description Setting up WebDAV on a Microsoft Windows XP Pro workstation Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 119 bizhub C650 Miscellaneous Solution Please perform the procedures mentioned in the attached documentation To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802185EN Solution Usage 1 Description Ozone Filter location Solution Filter is located on the right side of the printerby the Bypass Tray See attached file for location To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802231EN Solution Usage 1 Description How to default to Copy Fax Scan or User Box mode Solution To default to Copy Fax Scan or User Box mode 1 Press the Utility Counter key 2 Enter Administrator Settings 3 Touch System Setting 4 Touch Reset Setting 5 Touch Auto Reset 6 Touch Copy Fax Scan or User Box depending on your selection SPECIAL NOTE Solution contribution by Malcolm Hibber
520. on is to use Microsoft Windows XP and recycle the print serverbefore performing the upgrade again SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0902148EN Solution Usage Description Hold Mismatched jobs selection creates an error in queue No jobs will print Solution This issue has been escalated to Konica Minolta Business Technologies in Japan KMBS SSD is working withpartners in support in Japan to obtain a resolution for this issue as quickly as possible Note If viewing this solution via the web please establish a ticket via either the web or by calling the contact center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when this solution is updated For phone advisors please attach to this solution so that an automatic E mail will be sent to the technician when this solution is updated End the call with call code Escalated to Japan SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 236 bizhub C650 Software Driver related Solution ID TAUS0902293EN Solution Usage Description Selected areas like charts print in black when color is selected from Microsoft Excel 2007 Driver is defaulted to black If color is selected for the entire document all will print in color Solution CAUSE Service Pack 2 for Microsoft Office 2007 has not been installed SOLUTION Inst
521. on or failure Solution CAUSE HDD failure corruption SOLUTION To resolve perform the following 1 Reseat theconnection at the HDD and on the PRCB 2 Perform the HDD logical and physical format procedure 3 Replace the HDD as necessary p n AOOJ M721 00 for bizhub C203 C253 C353 C451 C550 C650 and p n 9J06 M700 00 for bizhub C300 C352 SPECIAL NOTE Solution contribution by Ted Young Production Print SSD SPECIAL NOTE Solution contribution by Don St Onge SSD Windsor Solution ID TAUS0902228EN Solution Usage Description The Account Track and User Authentication settings cannot be enabled in the PostScript and PCL printer drivers for the standard controller Solution CAUSE The driver settings will only change after Account Track or User Authentication has been set up on the MFP SOLUTION To allow the Account Track or User Authentication settings to change perform the following procedure 1 Set up Account Track or User Authentication on the MFP 2 On the PC right click on the printer and select Properties 3 Select the Configure tab 4 Select Acquire Settings and allow the driver to populate the settings from the MFP 5 Click Apply and close the driver SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0902376EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 31 bizhub C650 Controller no or slow print sc
522. onica Minolta Business Solutions U S A Inc March 2010 25 bizhub C650 Controller no or slow print scan failure garbled data lockup bizhub C650 GC2 R4 AOOHOYO F000 GC2 R4 EXE Checksum A684 bizhub PRO 1050 Series IC 611 Print controller system code ISW Trns install version 31_CPFO_ISW filename 1050_p131cpf0p exe Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0802637EN Solution Usage Description Host Name and File Path are blank using Scan to Home Folder Solution CAUSE The LDAP server does not respond to an MFP request with the expected resultbecause the domain user s E mail address field is blank SOLUTION The following table lists modification notices and special firmware for each engine series Model Modification Notice Firmware 360 DLBT0803345EN00 PDF 360US_M0G3100VW EXE 420 DLBT0803345EN00 PDF 420US_M0G3100VW EXE 500 DLBT0803345EN00 PDF 500US_M0G3100VW EXE 361 DLBT0803346EN00 PDF 361US_M1G1300UI EXE 421 DLBT0803346EN00 PDF Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 26 bizhub C650 Controller no or slow print scan failure garbled data lockup 421US_M1G1300UI EXE 501 DLBT
523. ontribution by KMBT Japan Solution ID TAUS0801827EN Solution Usage Description Print output from SAP using the HP LaserJet 4000 device type does not match the output as compared to the HP LaserJet 4000 printer Solution CAUSE A bug with PCL5 interpreter SOLUTION New firmware version J8 isavailable that corrects this issue Firmware version J8canbe downloadedvia the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801981EN Solution Usage Description When printing to the machine using the embedded controller there is a pop up requesting user name and password Solution CAUSE Improper driver settings SOLUTION Please check that User authentication and Account Track are notenabled 1 Open the driver folder and right click on the printer icon 2 Click on the General ta
524. ontribution by Ken Walker Workgroup SSD Solution ID TAUS0800137EN Solution Usage 1 Description Ifa scanned job is storedto user box and then openedwith PageScope Box Operator Box Operator Viewer the file is automatically deleted Solution CAUSE This is specification The Document Hold Setting is set to OFF and the scanned jobwill be deleted automatically SOLUTION Set the Document Hold Setting to ON Administrator Settings amp gt System Settings amp gt User Box Settings amp gt Document Hold Setting SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 108 bizhub C650 Miscellaneous Solution ID TAUS0800146EN Solution Usage 1 Description How to set the file format for fax forwarding to default to PDF Solution To set the default fax forwading file format to PDF perform the following 1 Press the FAX button 2 Select the Scan Setting on the LCD 3 Select the File Type as PDF The steps below make the setting the default 4 Select the Utility button 5 Select User Setting 6 Select Scan Fax Settings 7 If the setting is set for Factory change it to Current SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800221EN Solution Usage 1 Description Is 3 hole punch supported from the PI 503 Solution Three hole punch is supported from the PI 503 with the installation of specia
525. ontribution by William Smith Albin Business Centers Solution ID TAUS1000275EN Solution Usage Description False jam indication when feeding from the bypass Jam code 1001 or 10 xx may be generated Solution CAUSE Failure ofPS31 Multi FD Size Sensor 1 SOLUTION Check that the actuator p n A00J 5853 00 is not sticking If necessary replace the torsion spring p n AOOJ 5991 00 If the sensor never changes state replace PS31 p n 4037 0906 01 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 200 bizhub C650 Software Driver related Solution ID TAUS0607358EN Solution Usage 22 Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word Solution CAUSE The Collate option in the Microsoft Word dialog box is selected SOLUTION When printing and stapling multiple sets the Collate option in the Microsoft Word dialog box must be deselected Please refer to attached example To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byMark D Attilio and Ed Bellone Production Print SSD Solution ID TAUS0701860EN Solution Usage 13 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Co
526. open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by Cesar Jimenez and Freddie Burnham Production Print SSD Solution ID TAUS0801053EN Solution Usage 1 Description Warming up Ready to scan message after installing accessories Solution CAUSE Incorrect settings installation procedure for the PK ZU accessories SOLUTION When a PK unit and the ZU 603 are installed on the main body and the PK 512 PK 513 is installed after installing the ZU 603 please select a desired number of holes in Finisher amp gt Punch option setting amp gt Service Mode Please refer to the attached documentation for the procedure and additional detail Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 112 bizhub C650 Miscellaneous Solution ID TAUS0801083EN Solution Usage 1 Description Preventing half foldsfrom skewing Solution Perform the Folding stopper tilt adjustment see attached Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free f
527. opyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 170 bizhub C650 Miscellaneous Hard Disk Drive HDD location Solution Please see the attached documentation for MFP Hard Disk Drive HDD location Hard Disk Drive p n A00J M723 00 Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n AO2EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD and Don St Onge Workgroup SSD Solution ID TAUS0900771EN Solution Usage Description What to do when a customer or technician callsrequesting information about a leased printer or MFP Solution Pleaserefer them to 877 451 1731 SPECIAL NOTE Solution contribution by KMBS Mobile AL Solution ID TAUS0900821EN Solution Usage Description Item
528. or imaging unit by hand to free any binding Reseat and check connection 2 Check and reconnect all connectors onPU1 DC Power Supply 3 Checkfor 24V DC on PU1 PJ5PU1 11 4 Replace PRCB p n AOOJ H001 06 if 24V DC is present at PU1 see step 3 5 Check thatM17 Color Developing Motor is working properly p n AOOJ M115 01 6 Replace PU1 p n AOOJ M404 05 if deemed necessary SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Bob Moeller Mike McCarthy Production Print SSD Solution ID TAUS0702424EN Solution Usage 2 Description C 1137 C1137 at power up or intermittently Solution CAUSE Gate motor M12 drive failure This is themotor thatswitches the tray and the stacker Even if the gate motor operates forthree seconds the gate home sensor PS16 does not detect it SOLUTION Refer to the attached document for troubleshooting suggestions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Solution ID TAUS0702812EN Solution Usage 2 Description FS 608 C1183 C 1183 error code at power up on a new install Solution CAUSE All of the shipping brackets were not removed during setup SOLUTION Ensure that all shipping brackets have been removed during setup Solution ID TAUS0703225EN Solution Usage 2
529. ore SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800047EN Solution Usage 8 Description FK 502 intermittent T81 and T82 errors when faxing Solution CAUSE The fax target area is set to Japan SOLUTION Set the fax target to U S by performing the following procedure 1 Enter Tech Rep mode 2 Press System 1 3 Press Marketing Area 4 In the lower right hand corner of the touchscreen press Fax Target and scroll to U S SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802041EN Solution Usage 8 Description Why the Repair procedure is unsuccessful in resolving License Management error occurred message on the MFP Solution Some reasons why the Repair procedure may be unsuccessful If the serial number of the MFP is input with lower case letters the request can not be resolved correctly Ensure that the serial number is in Upper Case letters prior to performing the Repair Process When replacing the NVRAM or the EEPROM board please replace them with new parts When the parts are replaced with used parts the License Management error condition cannot be resolved by performing the Repair operation If both the NVRAM and the EEPROM board are replaced If Initialization is required please collect the following information before calling support If i Option ever was ever licensed on the MFP and if the additio
530. ore SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO800085EN Solution Usage 1 Description When printing a document with a Custom paper sizeregisteredby Save Custom Size under the Settings tab of the PCL driver properties a document is printedas default paper size Letter When printing a document with a paper size set in Print Server Properties under the Settings tab of the PCL driver a documentis also printedas default paper size Letter Solution CAUSE Firmware and printer driver updates required Printing Preferences setting requires a change SOLUTION As a temporary countermeasure w hen printing a document with Custom paper size please registerthe paper size by using Custom size under Original size or Paper size of Printing Preferences Notes 1 This issuehas beenfixed with i Option 2 except for the bizhub C353P magicolor 8650 The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Regarding the bizhub C353P magicolor 8650 a release date for a fix has not yet been finalized Solution ID TAUS0800205EN Solution Usage 1 Description Unable to print specific Microsoft Visio 2003 file with PCL XL driver aPCL XL error page prints out Solution CAUSE Improper file rendering ofsome particular Microsoft
531. ormation Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702248EN Solution Usage Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 346 bizhub C650 Description When creating a Printer Driver Profile in iManager under iPrint task Winsock error 11004 is encountered The error message is The DNS has been found in the database but its associated data is not correct Solution CAUSE The Novell TID is inaccurate A DNS entry of the server needs to be on the workstation running iManager Novell has been informed SOLUTION The DNS entry should look something like this XXX XXX XXX XXX Netware65 kmbs local Netware65 Once placed in the etc hosts file on the workstation the error does not occur A restart of the workstation is not necessary Solution ID TAUS0702257EN Solution Usage Description Garbled or missing lettering Characters duplicated or rotated Solution CAUSE Printing the document usingnon existent fonts A firmware update is required SOLUTION Please update the firmware toversion 58 or above Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702359E
532. ort by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801733EN Solution Usage 1 Description After disabling the HDD in Service mode the error code for the HDD does not clear Solution CAUSE Power was cycled OFF ON with the sub power switch Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 295 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Cycle power OFF ON with the main power switch SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801786EN Solution Usage 1 Description FK 502 unable to receive yet able to transmit Solution CAUSE The fax memory is corrupt SOLUTION Perform a Fax Initialization by performing the following 1 Enter Tech Rep Mode 2 Press Fax 3 Press Initialization 4 Press Fax Function Parameter 5 Press the Start key 6 Power the machine OFF ON SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801787EN Solution Usage 1 Description Unable to create an E mail one touch button as the icon for adding users is missing on the operation panel in User mode Solution CAUSE The HDD is set to Not Installed SOLUTION Set the HDD to Installed by performing the following 1 Enter Tech Rep Mode 2 Select System 2 3 Select HDD 4 Select Installed
533. orward TX error when scanning to SMB Solution CAUSE A password is required not just the user name Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 298 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Create a password for the account or use an account that has a password SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0802554EN Solution Usage 1 Description If the MFP is connected to a Vendor device the received faxes are sent to the Fax RX box Solution CAUSE Vendor mode by design does not allowprinting of faxeswhichprevents faxes from being placed in the same tray as copied printed documents A firmware update is required to change this SOLUTION Download and install the latest Base firmware The latest version firmwareis required andis available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more To configure 1 Enter Stop 0 Stop 0 0 1 2 Select Soft Switch setting 3 SetDIPSW SW No 38 0x01 01 in Hex mode This settingallows faxes to print directly as they are received while the machine is set to Vendor2 or Key counter mode Additionally it is possible to set the color MFP to accept the next Job by setting the Next Job setting 1 Enter Stop 0 Stop 0 0 1
534. orwhen Header Footer and the Annotation User Box are used CAUSE Firmware update required SOLUTION Please re flash your machine with the most current base firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more CDC60 at power up or CFC23 when scanning or copying PROBABLE CAUSES 1 The PWB C board has failed Replace the PWB C board p n AOOJ H011 00 2 Improper connection between the Image Processing Board and the PWB MFP MFPB Check the Scanner Interface Cable for a proper connection Replace the Scanner Interface Cable if necessary p n AOOJ N140 01 bizhub C203 C253 C353 C451 C550 C650 The machine is stuck or locked up indicating the Konica Minolta logo After replacing the NVRAM the machine is stuck at the planet screen PROBABLE CAUSES 1 Improper connection between the Image Processing Board and the PWB MFP MFPB Check the Scanner Interface Cable for a proper connection Replace the Scanner Interface Cable if necessary p n AOOJ N140 01 2 The PWB MFP MFPB has failed Replace the PWB MFP p n A00J H020 07 forbizhub C451 C550 p nAOOJH021 OOforbizhub C650 p nA02E H342 05 for bizhub C203 C253 and p n A02E H341 05 for bizhub C353 Note Upon replacement of the MFPB reinstall the original NVRAM IntermittentCFC23 error code when scanning
535. otice for more detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0901751EN Solution Usage 3 Description Black line from front to rear located 1 5 from the lead edge see attached copy quality sample for reference Solution CAUSE The loop amount detection sensors PS41 and PS42 p n 4037 0906 01 for both are not working properly SOLUTION Enter Service mode and select State Confirmation Select Sensor Check and verify that Loop amount detection 1 and Loop amount detection 2 read 0 If they do not open the right side door and inspect both sensors and their actuators Thepart numbersfor the actuators are AOOJ 1040 02 PS41 and AOOJ 1075 00 PS42 The part number for the torsion spring is AOOJ 1034 01 SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0901608EN Solution Usage 2 Description Intermittent background gray and streak It is triangular at the lead edge and tapers off toward the trail edge This occurs after a couple copies at first copy quality is good then after running a few copies background returns There may also be agray background area partial circle located in upper right corner of the page which could change in size The copy quality problem is noticeable on all interna
536. oto bitmap is larger than the acceptable size SOLUTION The specification of acceptable photo data is as follows File Type BMP format 24 bit color uncompressed Image Size 48x48 pixels Data Size 6966 bytes SPECIAL NOTE Solution contribution by Ron Reed ASG SSD Solution ID TAUS0801731EN Solution Usage Description Intermittently user authentication fails when authenticating with Active Directory Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 158 bizhub C650 Miscellaneous Solution CAUSE Incorrect server name is entered for Active Directory authentication or the server is a secondary or from a trusted domain SOLUTION Enter the name of the server running Active Directory primary domain controller SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801738EN Solution Usage Description FK 502 subject change for fax forwarding Solution When forwarding to E mail the subject format can be selectedasfollows for Image Receiver Software Soft Switch number 28 00 hex FWD FAX image from yyyy mm dd Note represents the sender name registered in the MFP forwarding the fax job When nothing is registered as the sender subject of the E mail will be blank represents the information of the fax sender SPECIAL NOTE Solution contribution by Freddie Burnham and lan Lynch Production Print SSD Solution ID TAUS0801752EN
537. ouch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch FAX on the touchscreen Touch NetWork on the touchscreen Touch NetWork Setting 2 on the touchscreen The Dial Tone Detection setting selection option will be displayed at the top of the touchscreen Touch OFF on the touchscreen Touch END on the touchscreen Touch Exit on the touchscreen 10 Power the copier OFF ON to lock the setting into the fax unit SPECIAL NOTE Solution contribution by Ted Young lan Lynch and Cesar Jimenez Production Print SSD OONDOAARWND Solution ID TAUS0808082EN Solution Usage 3 Description Network tab disappears Solution CAUSE Even though the configuration page shows an IP address the MFP needs to reassign the IP address SOLUTION ARP and Ping will assign the IP address on network card remotely 1 Check the MAC address on the MFP Be sure the network cable is plugged into the MFP and the network 2 Open a Command prompt on a networked PC 3 Type arp a without the quotation marks Confirm that the MAC address of MFP is not listed 4 Type arp s IP_address_of_MFP Mac_Address_of_MFP Example arp s 11 11 51 5 00 20 6B 5C A9 12 5 Type arp a and cconfirm that the MAC address of MFP is listed 6 Type ping IP_address_of_MFP t There should be a series of responses showing communication with the MFP Example ping 11 11 51 5 t 7 Quit the ping by pressing Ctrl
538. ouchscreen to access screen 2 2 Touch Compact PDF Compression Level on the touchscreen Touch High Quality Standard or High Compression on the touchscreen as desired by the customer Touch OK on the touchscreen Press the Reset key SPECIAL NOTE Solution contribution by Ted Young and Mark D Attilio Production Print SSD ONDOOaBRWND Solution ID TAUS0802654EN Solution Usage 1 Description Errors when writing to the CF card via the Firmware Imaging Toolkit Solution CAUSE Thereis additional setup configuration requiredafter installing the Firmware Imaging Toolkit SOLUTION Procedure by OS Microsoft Windows Vista 1 Open Control Panel 2 Open System and Maintenance and then click on Administrative Tools 3 Double click on Local Security Policy 4 Local Security Policy is opened and Security Settings is displayed in the left portion ofthewindow 5 Click left side of Local Policies and then Local Policies is opened 6 Click displayed Security Options and then double click on Devices Allowed to format and eject removable media that is displayed in the right side ofLocal Security Policy window 7 Change the setting to Administrators and Interactive Users and click OK 8 After restarting PC all users can use Compact Flash Card Microsoft Windows XP 1 Open Control Panel 2 Open Performance and Maintenance and then clickon Administrative Tools 3 Double click on Local Security Policy 4 Please op
539. ount Track on the MFP Additionally it is also possible to enter for the same User Authentication user a different Account Track account than was entered when previously printing even though User Authentication Account Track is set to be Synchronized on the MFP Solution CAUSE Not configured to Synchronize SOLUTION When the pop up Authentication feature is enabled in the bizhub C451 C550 C650 driver the User Authentication Acct Track information must be entered each time in the driver in the pop up Authentication dialog box when printing when Active Directory or External Server Authentication is configured on the MFP for Authentication This function is by design However when MFP Authentication is configured and Synchronize is selected to Synchronize User Authentication amp amp Account Track setting on the MFP it is not necessary to enter the Account Track credentials as it will already be synchronized after specifying the User Authentication credentials in the pop up Authentication dialog box in the driver SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0703717EN Solution Usage 2 Description All duplex jobs spool completely before starting to print Solution CAUSE Paper Arrangement is set to Prioritize Arranging Papers under the Finish tab in the driver SOLUTION Set the Paper Arrangement to Prioritize Productivity If speed is an issue this should be set as a default SPECIAL NOTE Solution co
540. ounter device to the mainbody Solution Please seeattachedBulletin Number 5563inregards to Hecon conventional key counter Hecon Base 10 and legacy Minolta key counter To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0657465EN Solution Usage 4 Description Unable to load firmware using a Kingston 256MB CF card Solution CAUSE The Kingston 256MB CF card is not supported SOLUTION Load firmware using the recommended CF Card Note The recommended card is the 128MB SanDisk Compact Flash card p n 7660 4036 01 Please see attached photoas reference SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0658074EN Solution Usage 4 Description CS Remote Care vCare E mail Setup Instructions Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 77 bizhub C650 Miscellaneous Solution Attached are the zipped CSRC E mail Setup Instructions bizhub PRO 1050 1050P 1050e vCare CS Remote Care E mail Setup Instructions version 1 8 5 bizhub 200 250 350 222 282 362 vCare CS Remote Care E mail Setup Instructions version 1 3 0 bizhub 360 420 500 600 750 vCare CS Remote Care E mail Setup Instructions version 1 2 1 bizhub PRO 920 vCare CS Remote Care E mail Setup Instructions version 1 8 2 bizhub C451 C550 C650 C203 C253 C353 C552 0652 36
541. oupler gear p n 129u 770 41 Special note Solution contributed by Richard Dickall KMDI Nashville SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0902247EN Solution Usage Description C650 Jam when duplexing no code displayed Solution CAUSE Failed one way clutches SOLUTION Replace the one way clutches in the paper feed head p n A00J595600 SPECIAL NOTE Solution contribution by Don St Onge SSD Windsor Solution ID TAUS0902358EN Solution Usage Description Jam in vertical transport section when feeding from Tray 4 1000 sheet paper feed section Solution CAUSE Detection Actuator 2and Torsion Springdamaged or disconnected SOLUTION Repair or replace the Detection Actuator 2 p n AOOJ 6033 00 and Torsion Spring p n A00J 6050 00 as necessary Note See attached photos SPECIAL NOTE Solution contribution by Kevin Szymanik Eastern Region DSM KMBS Solution ID TAUS0902396EN Solution Usage Description J1401 codes and the paper feeds half way out of tray 4 Solution Cause The PS26 actuator spring is not properly seated Solution Please see the attachment and check and make sure the return spring for the actuator is properly mounted Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Silverstein
542. p wrong display incorrect operation lock up Solution PROBABLE CAUSES 1 Connections on the Scanner relay board are loose or the board has failed Reseat connections on the Scanner relay board If necessary replace the Scanner relay board p n A00J HOOA 02 If the problem persists replace the CCD Unit p n AOOJ R705 00 and re flash the MFP firmware SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD and Cesar Jimenez Production Print SSD 2 The exposure lamp cableis out of position C 6103 error only Note The error occurs when scanning after having replaced the scanner assembly Reinstall the exposure cable into the white housing bracket SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703323EN Solution Usage 8 Description NIC not responding unable toPING the MFP MFP drops off the network Must reboot theMFP in order to get the machine back online MFP locks up Solution CAUSE Failed NIC SOLUTION Replace the PWB MFP the NICis part of the PWB MFP Flash theMFP to most current firmware version after board replacement PARTS bizhub C550 PWB MFPB p n A00J H020 07 bizhub C451 PWB MFPB p n A00J H020 07 bizhub C650 PWB MFPB p n A00J H021 00 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and m
543. p 0 0 stop 0 1 2 Select State Confirmation 3 Select Memory HDD Adj 4 Scroll to page 2 2 5 Select Conversion Up 6 Press the Start button 7 Turn the Main Power OFF ON Solution ID TAUS0702404EN Solution Usage 3 Description How to scan to a box mailbox using the IC 409 on the bizhub MFP Solution To scan to a box using the IC 409 follow the attached procedures To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note Please be advised that this version of scanning to box or mailbox on a Fiery IC 409 is considered TWAIN Scanning only You place a piece of paper on the glass of document feeder and initiate the scan from Fiery Remote Scan Thereare no mailboxes involved Do not confuse scanning to Mailboxwith the traditional way that scanning was done on previous versions models of Fiery SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 86 bizhub C650 Miscellaneous Solution ID TAUS0702678EN Solution Usage 3 Description How to forward a fax to E mail FTP SMB destinations Solution To use the Fax Forward TX setting perform the following Press the UTILITY button Select the ADMINISTRATOR button and enter the password 12345678 Select 8 Fax Setting Select 5 Funct
544. p by step procedures Make sure to have the following options installed MFP Option bizhub 361 421 501 LK 101 and UK 202 bizhub C203 C253 C353 LK 101 and UK 201 bizhub C220 C280 C360 LK 101 and UK 201 bizhub C451 C550 C650 LK 101 and UK 201 bizhub C452 C552 C652 LK 101 v2 and UK 203 To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902753EN Solution Usage Description How to remove the selection allowing direct input of email addresses Solution Special firmware was developed to remove the ability to directly input email addresses so that only the programmed one touches or directory search can be used After installing the special firmware ver R6 GW2 set Dip SW No 23 to 0x08 NOTE The firmware is available for download via the Konica Minolta Download Selector Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 179 bizhub C650 Miscellaneous Login in via www mykonicaminolta com Select the Service tab located at the top of the page Select the SSD DNA Drivers MSDS link located to the left Select the Continue on to the SSD Home Page link located in the middle of the page Select the Download MSDS Drivers Firmware and more link located to the left Select a Product Group and then a Product model A File Type and OS are optional sele
545. p n AOOJ 2321 00 and or gear p n A00J 8953 00 6 The Cam Gear Heat Roller Rotation Sensor or the Engagement Lever need lubrication Use HP 300s p n 6LA00019000 to lubricate the parts outlined in the attached Lubricate document To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution byKMBS Alameda and KMBS Foster City Jorge Pineda KMBS Torrance Mark D Attilio Chuck Tripp Production Print SSD and Clinton Marquardt ESS Solution ID TAUS0800191EN Solution Usage 5 Description C3101 C 3101 with anabnormal noisefrom thefusing unit Solution CAUSE The fusing drive unit was not installed properly As a result there is excessive spacebetween the gearon the main body and the gearon the fusing unit the drive is not transmitted properly SOLUTION Please reinstall the fusing drive unit and the exit drive unit and confirm the installation of the driving units by referring to the attached file Replace the gear p n A00J 2355 00 if itis damaged stripped by the worm motor p n A00J R749 00 Also please see attachment gear pdf as a reference To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 htm SPECIAL NOTE Solution contribution by KMBT Japan and Cesar Jimenez Production Print SSD Solution ID TAUS0901105EN Solution Usage 4 Copyright 2010 Konica Minolta B
546. panel to enter the Security mode 3 On the Billing setting screen press Management Function Choice 4 Choose Key Counter Only to enable the Equitrac 5 Press END 6 Press Exit SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901089EN Solution Usage Description Microsoft Word does not return to the default printer when closed and reopened Solution CAUSE Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages SOLUTION To change the default mail message editing program perform the following 1 Go into Microsoft Outlook and select Tools from the tool bar 2 Scroll down to Options 3 Click on the Mail Format Tab 4 Make sure the Use Microsoft Office Word 2003 to edit e mail messages checkbox is selected Note In versions before Microsoft Outlook 2003 the text reads Use Microsoft Word to edit e mail messages In Microsoft Outlook 2007 there is no longer an Outlook editor The default is Microsoft Word and cannot be changed 5 Close the dialog SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0902136EN Solution Usage Description While upgrading the firmware on a MPI LinkCom III print server using Microsoft Windows Vista the update may fail Solution CAUSE Anomalywhen attempting firmware install using Microsoft Windows Vista SOLUTION The only known soluti
547. pening Microsoft Excel 2 Open the driver properties after selecting the PostScript driver by File amp gt Print on the menu 3 Close the properties after clicking OK without changing anything 4 Start the print operation Solution CAUSE Anomaly with the PostScript driver SOLUTION Pleasechoose one ofthe following countermeasures Use the PCL driver Change the value of Zoom in the properties of the PostScript driver After opening the properties of the PostScript driver with the printer folder of Microsoft Windows and selecting Manual in Zoom pleasesave it SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802059EN Solution Usage 1 Description When registering application via RightFax utility the application does not appear on the touch panel Solution CAUSE Conflict with the Fax Kit FK 502 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 216 bizhub C650 Software Driver related SOLUTION Disable the FK 502 in Service mode amp gt System 2 amp gt Option Board Status and reboot the system If this does not resolved the problem then remove theFax Kit SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802134EN Solution Usage 1 Description Why the MFP print controllercannot print multiple page documents from Microsoft Windows Vista 64 bit using Adobe Photoshop Elements version 6 Solution Adobe Photo
548. played Reproduction of this original may be prohibited Please check the original Solution CAUSE Prohibited operation SOLUTION Power the machine OFF ON with the main power switch SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802240EN Solution Usage 1 Description Users cannot start copy jobs while a print job is printing The key counter does not allow the use of the reserve function Solution CAUSE Incorrect setting SOLUTION To enable the reserve job function when a key counter is installed perform the following 1 Enter the Service mode 2 Press Stop 9 to enter the Billing setting mode 3 Select Management Function Choice 4 Select Key Counter Only 5 Set the Next Job Reservation to License 6 Exit the Service mode SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802282EN Solution Usage 1 Description The paper tray does not detect the paper size The control panel indicates instead of the actual paper size Solution CAUSE The paper in the tray may have been cut to size and the actual size of the paper is not recognized as a standard size by the MFP SOLUTION Remove the paper from the tray and measure it to determine if it is a standard size i e Letter Legal Ledger SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0802439EN Solution Usage 1 Description Server connect error and f
549. ply see attached All unnecessary network protocols should be disabled i e Appletalk Bonjour etc Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800748EN Solution Usage 3 Description Error on Page displayed when selecting Network Tab using Microsoft IE6 and E7 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 206 bizhub C650 Software Driver related Solution CAUSE The Web Browser is not refreshing the pages fast enough SOLUTION On Microsoft IE6 perform the following 1 Tools 2 Internet Options 3 Select the General Tab 4 Temporary Internet Files 5 Select Settings 6 Under Check for newer versions of stored pages change to Every visit to page 7 Click OK OK On Microsoft IE7 perform the following 1 Tools 2 Internet Options 3 Select the General Tab 4 Under Browsing History select Settings 5 Under Check for newer versions of stored pages change to Every time visit the webpage 6 Click OK OK Notes a Please delete all cache settings on Microsoft Internet Explorer b Please refer to attached documentation for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downlo
550. printer driver are installed The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copy Mode 1 Set 11x17 plain paper in Tray 1 2 Set 11x17 Thick 2 paper in Tray 2 Set paper tray settings to be Thick 2 3 Go to Application and select Booklet 4 Select Tray 1 as your paper tray 5 Go to Application amp gt Cover Mode setting and set Front Cover Select the paper tray for Front Cover to be Tray 2 6 Go to Finishing and select Center Staple amp amp Fold 7 Press Start SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802335EN Solution Usage 2 Description The PI 503 is not recognizing the correct size paper Solution CAUSE Incorrect configuration SOLUTION For the PI 503 to recognize the correct size paper 1 Enter Service mode select finisher then select FS FN 2 Select the cover sheet tray size detection adjustment 3 Select Mode 1 and select the desired paper size to be used in the PI 4 Press OK twice 5 Select exit 6 Power cycle the machine and wait 10 seconds before powering it back on Note If a more detailed explanation is required please refer to attachedpages of the PI 503 Service Manual Please be aware you willalso have to perform the paper size detectio
551. pt the card reader from the PC laptop and restart the firmware installation to the CF card again SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802576EN Solution Usage Description The destination which Certificate is not registered will be canceled message This message is displayed when the E Mail Encryption button is selected Solution CAUSE The intended E mail address is not registered with a digitial signature SOLUTION There are some requirements to using the E Mail Encryption button Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 322 bizhub C650 Warm up wrong display incorrect operation lock up A certficate needs to be installed on the machine Under E Mail Settings Select S MIME Communication Setting and select ON Register the User intended as the recipient the best way to do this is to set up automatic registration Browse to the MFP sign in as Adminstrator Click on the Network tab and then the S MIME tab Look for the setting Automatically Obtain Certificates set it to ON Register the E mail address for which a certificate is to be registered in Address Book Send the message with a digital signature attached from the computer on the network to the MFP If the E mail address registered in this machine matches the E mail address of the received certificate the certificate is automatically registered Encrypted E mail messages are now able to be sent
552. quiry to DNS 7145 7222 7228 7235 only support Inquiries by Broadcast Therefore this cannot be connected to a server beyond a router that cannot be reached by Broadcast Restrictions of SMB Protocol 1 On Microsoft Windows Network there are various version protocols for authentication a 7145 7222 7228 7235 cannot connect to the server that requires NTLM 0 12 higher level protocol since these models support only LANMAN 2 0 b Non accessible servers since they require NTLM 0 12 or higher protocol c Microsoft Windows 98 User Level Sharing d Microsoft Windows 2003 Domain Restrictions of identification It has been confirmed that mounting CIFS of non Windows e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware cannot be connected SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0651795EN Solution Usage 1 Description How to set the fax for international TX faxing Solution To set the fax for international TX perform the following 1 Press the fax button on the control panel 2 Press COMM setting on the fax screen 3 Press LINE setting Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 102 bizhub C650 Miscellaneous 4 Press OVERSEAS 5 OK to back out to the fax screen 6 Enter the overseas international number in the DIRECT input starting with 011 area code and then the telephone number Note Make sure to use any prefix
553. r KMBS MFPs have the capability to scan to the shared folder through the Scan to SMB feature For networks that cannot dedicate a shared folder for the purpose of group file storage KMBSrecommends the purchase of an external network HDD The devices are relatively inexpensive secure and offer the same functionality that a network share offers It must be noted that these devices work with scan to SMB but certain models may not support the scan to FTP functionality with KMBS products SPECIAL NOTE Solution contribution by Gabe Smith ESS SSD and Mark D Attilio Production Print SSD Solution ID TAUSO900062EN Solution Usage Description USB extension cable Solution USB extension cable Item 7640006665 for bizhub C650 C550 C451 C353 C253 C203 machines equipped with the EK 603 Thisextension cable is designed to improve usability when scanning to or printing from a USB thumb drive The cableoffers easy accessibility to all users through Section 508 compliance The extension cable measures 3 feet long with the USB port attaching conveniently to the side of the MFP Please seeattached Marketing Bulletin 08 GB 080 for the details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900103EN Solution Usage Description How to
554. r can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html bizhub C203 C253 C353 only 5 The power supply DCPU has failed Replace the failed power supply p n A02E M400 01 SPECIAL NOTE Solution contribution by KM Europe BEU and Ed Bellone Mark D Attilio Gregg Gallant Production Print SSD Solution ID TAUS0703752EN Solution Usage 6 Description Diagonal void lines on CMY test prints Solution CAUSE The applicableimaging unit has failed Note See attached sample image To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Replace the applicable imaging unit SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0800156EN Solution Usage 6 Description P 21 at power up Solution CAUSE A loose connector on thePRCB or the MFPB SOLUTION Reseat all connectors on the PRCB and theMFPB SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802215EN Solution Usage 6 Description C9401 Solution PROBABLE CAUSES 1 Possible loose connection failed Relay Board and or Image Processing Board PWB MFP on bizhub C452 C552 C652 Reseat all connectors as well as the NVRAM and memory If the problem persists replace Relay Board REYB SCAN p n A00J HOOA 02 bizhu
555. r Mode Select 4 User Authentication Account Track Select 1 General Settings Set Authentication to ON MFP Account track is OFF Set Public User Access ON without login Select OK Select 2 User Authentication Setting Select 2 User Registration scroll up once touch 000 Public and highlight it Select Edit OMONONAARWN Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 127 bizhub C650 Miscellaneous 10 Select Output Permission and set color to Restrict and B amp amp W to Allow 11 Select OK two times and Close five times until you are back to the main screen SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0902683EN Solution Usage 1 Description How is Integrated Equitrac set up Solution Integrated Equitrac is supported in Equitrac Office and Express versions 4 1 0 build 3238 and higher These versions of Equitrac install no differently from previous versions however the configuration for the OP panel to act as the page counter is different The attached setup guidecontains theprocedures to set up Equitrac to integrate into the MFP Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0902817EN
556. r indication appear only when the paper source is completely empty SOLUTION It is strongly recommended that both the low toner and low paper indications be disabled at the next service call Use this procedure 1 Ensure that Version 58 or higher firmware is installed 2 To disable the low toner indication change the following setting Service Mode amp gt System 1 amp gt Machine LED Setting amp gt Warning Status amp gt Type 2 Type 1 enables the indication 3 To disable the low paper indication change the following setting Service Mode amp gt System 1 amp gt Machine LED Setting amp gt Paper Remainder amp gt Type 2 Type 1 enables the indication Complete details are contained in attached BulletinNumber 5980 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702145EN Solution Usage 1 Description What settings are required to choose the paper tray from which the TX Report prints Solution The tray from which the TX Report prints can be selected using the following steps Press the Utility Counter Key Select User Setting Select System Setting Select Paper Tray Setting Select Print Lists Select the paper tray from which the TX Report should print Press OK Follow
557. r is isolated SOLUTION To activate the scanner perform the following 1 Enter Tech Rep Mode 2 Select System 1 3 Select Trouble Isolation 4 Press the number 3 tab 5 Select the scanner and change to UNSET SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 17 bizhub C650 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0900943EN Solution Usage 1 Description No Address Found when performing LDAP search to Netware server Solution CAUSE The attribute statusMember on the Novel LDAP server was missing or bad SOLUTION Using iManager under LDAP find the attribute statusMember and map the attributeStatusMember to member x status Click OK The names should start to be pulled in the LDAP search SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0901073EN Solution Usage 1 Description When vendor mode is enabled received faxes are delivered to the System user box they are not printed They can be printed there by selecting the User box button and selecting the Use Document button and then Memory RXUser Box Solution CAUSE Updated firmware needs to be installed SOLUTION Firmware has been developed to correct this issue however it is special firmware not mass released firmware After installing this firmware the machine may not be upgraded againor the f
558. r non commercial use graphic viewer for Microsoft Windows 9x ME NT 2000 XP 2003 Vista Download a free copy of IrfanViewO Please be aware thatKonica Minolta does not provide any support related to this software 2 Wang Kodak Microsoft Imaging for Windows and the related controls ImgScan ocx ImgAdmin ocx ImgEdit ocx and ImgThumb ocx is no longer included in Microsoft Windows XP users must now purchase a license separately You can legally install an older version of Wang Kodak Microsoft Imaging for Windows on Microsoft Windows XP if you have an earlier and relevant Microsoft Windows license Image viewing editing and scanning functions are superseded by Microsoft Windows Picture and Fax Viewer and Microsoft Paint both of which are based on GDI in Microsoft Windows XP SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900362EN Solution Usage Description When printing using the version 6 3 0 0 PCL driver anda Microsoft Office application 32 bit version on a 64 bit Microsoft Windows Server XP SP2 2003 SP2 OS no watermark will print with Watermark selected under the Stamp tab of the driver Solution CAUSE WOW64 Windows on Windows 64 bit in SP2 When using 32 bit Microsoft Office applications on 64 bit Microsoft Windows the watermark draw command of PCL driver is called by the 32 bit application That is the PCL driver of 64 bit is triggered from the 32 bit process and WOW64 med
559. r roller After one rotation 125mm the fuser roller loses enough heat to cause a difference in the amount of shine or gloss on the image SOLUTION Although this cannot be completely eliminated it can be reduced by adjusting the fuser temperatureby 20 degrees C Please refer to attached procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 50 bizhub C650 Image too light dark uneven or wrong color Solution ID TAUS0703514EN Solution Usage 11 Description P21 or color shift during copying or printing Color shift is in main scan direction and the amount of color shift is different between front and back side Color shift occurs at maximum 1mm to 2mm Solution CAUSE Firmware update from version 6B is required SOLUTION Install minimum firmware version 6M to correct this issue Please refer to attachment as an example of the color shift To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support C
560. r switch OFF ON After the Data Clear 1 Reinstall the HDD under System 2 HDD and power the machine OFF ON 2 If a Fax is installed set the target back to U S in System1 Marketing 3 Reinput the TCP IP address information 4 Import the address book and device settings Note Reinstall the HDD TCP IP address and set the machine to U S target if a FK 502 is installed SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900418EN Solution Usage 2 Description Tray 1 or Tray 2 sensing incorrect paper sizes The displaymayindicate for 8 5x11S A4 instead of 8 5x11 A3 for 11x17or for 8 5x14 Solution CAUSE Failed tray CD paper size sensors SOLUTION Replace CD paper size sensor 1 and sensor 2 p n 4037 0906 01 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0900624EN Solution Usage 2 Description C0202 C 0202 at power up or after clearing a paper jam Solution CAUSE A piece of paper is wedged behind paper Tray 1 SOLUTION Remove the paper behind Tray 1 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900859EN Solution Usage 2 Description Unable to scan to SMB and five beeps are heard when pressing the Fax Scan key Solution CAUSE The machine setting information has not been input SOLUTION Enter the machine setting information by performing the following 1 Enter Adm
561. r than Auto Select Solution CAUSE Updated printer driver required SOLUTION Please install version 1 2 0 printer driver for the Macintosh operating system 10 5 x The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 228 bizhub C650 Software Driver related Solution ID TAUS0801730EN Solution Usage Description When printing a document from Microsoft Windows Picture and Fax Viewer or Microsoft Office Picture Manager by using a PostScript driver on Microsoft Windows XP Service Pack 3 thePaper Type setting cannot be changed This issue does not occurwith Microsoft Windows XP Service Pack 2 Reproduction Procedure 1 Open a documentwith Microsoft Windows Picture and FAX Viewer orMicrosoft Office Picture Manager 2 Open Photo Printing Wizard then select the PostScript driver 3 Open the driver Properties then change the Paper Type setting 4 Print a document Result The document is printedon Plain Paper setting Solution CAUSE Incorrect printer driver being used SOLUTION Please use PCL driver SPECIAL NOTE Solution c
562. r when using Desktop Faxing Solution A pause can be inserted into the phone number that is entered into the driver Inserting P without the quotation marks in the phone number will set up the pause when the fax dials the phone number SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0703549EN Solution Usage Description Is the toner hopper assembly interchangeable Solution The toner hopper assembly p n A00J R711 00 is interchangeable between the bizhub C650 and the bizhub C550 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 146 bizhub C650 Miscellaneous SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0703584EN Solution Usage Description Can transfer paper be used Solution Transfer paper has not been testedand is currently not a recommended paper type SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703656EN Solution Usage Description The Net Care Counter Reader counts are not displayed correctly when Active Directory Authentication is enabled on the MFP The User Authentication users do not appear in the Net Care Counter Reader function and all the Account Track Counters are all listed at 0 Solution CAUSE User s never logged in at the MFP SOLUTION If Active Directory Authentication is enabled on the MFP and is Synchronized with Account Track if the user has never l
563. rack Codes and Active Directory had to be set up SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702740EN Solution Usage 4 Description How to properly remove Command WorkStation from a Macintosh Solution Please perform the step by step procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUS0703111EN Solution Usage 4 Description How to set up Account Track Solution PREREQUISITES Access to Administrator Setting via a password will be needed The default password is 12345678 APPLICATIONS The customer has two departments that utilize various copy modes on the bizhub The client requires that Account Track accounts for these departments be set up The Marketing Department is the first account that will be set up and there are no copy limits The Sales Department is the second account andcolor copying will be set with limits This job shop exercise will instructin setting up accounts with account names and passwords End users cannot gain access to the MFP unless they have an authorized password and or an account name Copy limitations on color copying will alsobe requiredfor the second account Note Pl
564. raise the lift plate For more details see the attached file 7 The spring pressure for the separation roller is too weak or too strong Increase decrease the spring pressure for theseparation roller to determine the best results 8 PS14 paper empty sensor has failed or the actuator is not moving correctly If the actuator is moving freely please replace PS14 p n 9335 1300 61 9 The cam lever riding against the cam needs to be modified so that the lever firmly contacts the cam Take a piece ofmylar and place it on the upper portion of the cam leverwhere ithits DF 610 bizhub C650 only The DF lift plate lowers in the middle of a job due to a failed DF control board Replace the DF control board p n AO7H RAO1 01 DF 611 1 Oil residue from the torque limiter creates a misfeed condition Clean ALL document feeder rollers If all rollers are not cleaned oil residue will continue to cause paper to misfeed and jam Please refer to attached document as a reference 2 Excessive grease from drive assembly section Please take apart paper drive clutchto remove grease and rustwith a tiny bit of alcohol and a dust free cloth See attachment for removal procedure and location of grease 3 The lift plate does not reach the required height and fails to activate PS16 Note Multi sheet feeding and jamming when attempting to feed between one and five originals through the document feeder may occur Install theLever Spacer Kit p n U226 0300 Pl
565. rayed out and cannot be changed Solution CAUSE Acquire Settings option is set AUTO SOLUTION In the driver properties under the Configure tab select the Acquire Settings button and uncheck AUTO SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900610EN Solution Usage 1 Description B amp amp W pencil mark images appear too light when scanning intoeCopy Changing the MFP s scan settings does not correct the issue Solution CAUSE eCopy ShareScan settings need to be changed SOL UTION To resolve this issue configure the following settings in the eCopy ShareScan Admin console e Under the Services section for the connector set the Scanner Settings to Enabled andset Color Depth was to B amp amp W not grayscale Leave all other settings at the default eIn the Devices Properties Scanner tab setting set the Brightness setting to the farthest Darker setting on the right Disable the Enable Auto brightness selection was by unchecking it After making these changes the Brightness setting should be listed at 90 SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0902748EN Solution Usage 1 Description The Fiery 64 bit driver will not holdthe followingsettings when loaded on Microsoft Server 2008 2008 R2 with Terminal Services loaded 2 way communications Account information Authentication information
566. rd failure SPECIAL NOTE Solution contribution by lan Lynch and Cesar Jimenez Production Print SSD Solution ID TAUS0800442EN Solution Usage 3 Description NIC drops off the network after receiving an RSVP packet Solution CAUSE Firmware upgrade required SOLUTION Please download file C451_AOQKOY0 F000 GW9 6M exe from the KMBS Download Selector Install firmware on the bizhub C451and report back while onsite If this does not correct the issue there is an unreleased version of the firmware that ESS can provide SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800556EN Solution Usage 3 Description C D010 CD010 after replacing the hard disk drive HDD Solution CAUSE Hard disk drive not formatted Hard disk drives do not come pre formatted SOLUTION Perform the below procedure to format the HDD 1 Access Service Mode 2 Select State Confirmation on the touchscreen 3 Select Memory HDD Adj on the touchscreen 4 Select HDD Format on the touchscreen 5 Select Physical Format on the touchscreen 6 Press the Start button on the control panel When formatting result displays OK turnOFF the main power switch wait for 10 seconds and then turn it back ON When the machine powers up again it will still indicate C D010 7 Ignore the malfunction code and access Service Mode again 8 Select State Confirmation on the touchscreen 9 Select Memory HDD Adj on the touchscreen
567. readstep2 html SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Copyright 2010 Konica Minolta Business Solutions U S A Inc 34 March 2010 bizhub C650 Dirty image Spots banding streaks smudged or background Solution ID TAUS0702750EN Solution Usage 20 Description Dark bands from front to rear on copies and prints May beapproximately 11 inches wide Solution CAUSE Failed PWB MFP SOLUTION Replace PWB MFP p n A00J H020 07 for the bizhub C451 C550 and p n A00J H021 00 for the bizhub C650 and flash the MFP with the most current firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note View the attached file and confirm the symptom is similar To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca and Mark D Attilio Production Print SSD Solution ID TAUS0802468EN Solution Usage 16 Description Black smudges smears halo effect ghosting or text that looks bolded or offset on the firstand or second side of the copies Solution PROBABLE CAUSES 1 The secondary transfer is set too low To adjust the secondary transfer perform the following a Enter Tech
568. ress Default Copier Settings 12 Press Factory and OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808520EN Solution Usage 1 Description Compatibility for Captaris RightFax Open Text Fax Server Solution Konica Minolta includes RightFax compatibility as a standard feature of the MFP firmware of the supported workgroup MFPs as well as a built in setup utility within the MFP PageScope Web Connection Konica Minolta also offers the downloadable Setup Utility for RightFax which provides another means of configuring the MFPs to communicate with RightFax All that is required is the purchase of one Konica Minolta Connector for Captaris RightFax now Open Text Fax Server for each MFP where RightFax functionality is needed Please see attached Marketing Bulletins 08 GB 032 09 GB 086and RightFax Connector Guide for details To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Notes Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 123 bizhub C650 Miscellaneous 1 The links in the RightFax Connector Guide document are live 2 RightFax is now called Open Text Fax Server since the company Open Text purchased Captaris Solution ID TAUS0808542EN Solution Usage 1 Description How often should the gradation
569. ress Utility Counter b Press Details c Press Stop 0 0 Stop 0 1 2 Select Fax 3 Select Function Parameter Setting 4 Select address 000B0039 using amp lt amp gt to change the letters and the numeric keypad to change the numbers 5 Select the data and use amp lt amp gt to the enter a value for X using the binary numbers Set X to 1 ON this fixed value will now use the header information set in the administrator mode amp gt Fax amp gt Header Information 6 Press 0 or 1 on the keypad to make the changes 7 When the address and value have been set select Apply 8 Select End 9 Reboot the MFP Note The position of X is Bit 6 Binary Table 010011011 OxO0OXXOXX pe bored Men 87 65 4 3210 Here are the numbers from 0 to 8 in binary Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 10 bizhub C650 Controller no or slow print scan failure garbled data lockup 1000 8 SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0800406EN Solution Usage 3 Description FK 502 T81 message is displayed when attempting to fax out without the OFF HOOK option selected If OFF HOOK is selected the fax is sent successfully Solution CAUSE Dial Tone Detection is set to ON SOLUTION To set Dial Tone Detection to OFF perform the following Press the Utility Counter key T
570. ribution by Stephen Schmelcke Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 184 bizhub C650 Miscellaneous Solution ID TAUS1000279EN Solution Usage Description How to set Scan to E mail size limit Solution To set Scan to E mail size limit browse the MFP then Log in as Administrator Click NETWORK tab Click EMAIL SETTINGS Click EMAIL TX SMTP Click Max Mail Size Select NO LIMIT SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS1000300EN Solution Usage Description How to capture the MFP Engine System Logs Solution The MFP System Logs use in conjunction witha network capture can be a valuable resource for troubleshooting various problems related to the controller especially the hard drive and NIC For detailed instructionstoobtain an engine log refer totheattached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Stu Dern ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 185 bizhub C650 Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0702507EN Solution Usage 89 Description DF 610 DF 611 intermittent jamming with possiblejam codes 6601 6602 6603or malfunction cod
571. rk Settings and scroll to page 2 2 4 Select Detail Settings 5 Touch Device Setting and then Network Speed 6 Set the network speed to Auto Setting Note Although the unit maybe set to the correct network speed the auto setting may print faster SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS1000112EN Solution Usage Description When printing a Microsoft Excel booklet the file willdivide into separate print jobs When printing these booklets to a user box the file may also seperate and some of the separated files will print out while others stay in the user box Solution This is known issue with Microsoft Excel and Microsoft is aware of it See the attached PDF document for possible workarounds to the problem Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SSD Solution ID TAUS1000150EN Solution Usage Description After doing an LDAP search you are unable to save the results to a one touch button Additionally the Store Address button will be missing from the LDAP searchresults screen You might also lose the ability to create a one touch button all together Solution Thereis a security setting named Registering and Changing Addresses thatis set to Restrict which is prohibiting users
572. rming the following 1 Enter the Tech Rep mode 2 Press System 2 3 Press HDD 4 Press Installed 5 Power machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Chuck Tripp lan Lynch Production Print SSD Solution ID TAUS0801190EN Solution Usage 2 Description Finishing options do not work via IC 409 when selected through any driver Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 13 bizhub C650 Controller no or slow print scan failure garbled data lockup CAUSE The No Authentication and Account Printing setting under server setup on the IC 409 is set incorrectly SOLUTION If Account tracking and User Authentication are being utilized for printing ensure that the No Authentication and Account Printing setting is set to Enabled If Account tracking and User Authentication are not being utilized for printing then ensure that the No Authentication and Account Printing setting is set to Disable How to set No Authentication and Account Printing setting 1 Utility button 2 Controller details Menu amp gt Run Setup amp gt Yes amp gt OK Password amp gt Fiery 1 amp gt ENTER Server Setup amp gt Enter amp gt OK amp gt OK amp gt Enter amp gt OK amp gt OK amp gt OK amp gt down arrow to select Enable or Disable amp gt OK Menu amp gt Save changes amp gt Yes amp gt OK Exit setup
573. rom the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0801301EN Solution Usage 1 Description How to insert an image from a scanner into a Microsoft Word 2007 document Solution INTRODUCTION This document describes how to insert an image from a scanner into a Microsoft Office Word 2007 document MORE INFORMATION To insert an image from a scanner into a Microsoft Word 2007 document follow these steps 1 Installthe Konica Minolta TWAIN driver Start Microsoft Word 2007 On the Insert tab click Clip Art In the Clip Art pane click Organize clips Select the Device current TWAIN driver Select Device from the Device List and select Connect Makea selection from this screen Placethe document on the platen glass of theMFP or documentsin the document feeder Select Scan from the TWAIN driver Note Please see attachment for complete details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801302EN Solution Usage 1 Description Previous documentation may detail different ways to access the i Option License Management Server LMS which may not be correct Solution The corre
574. rrectly Reproduction Environment Driver PostScript PCL driverversion 2 1 0 0 5 2 1 0 Firmware 5U 6M Reproduction Procedure 1 Install a driver in Microsoft Windows 2000 Server and share it 2 Install a Microsoft Windows NT 4 0 driver in Microsoft Windows 2000 Server as an Additional Driver 3 Install a driver in Microsoft Windows NT 4 0 from Microsoft Windows 2000 Server by Point and Print 4 Attempt to print a test page Solution CAUSE Restrictions of the internal structure of the Microsoft Windows NT 4 0 driver When using a Microsoft Windows NT 4 0 driver under a Point and Print environment the settings informationis sent from Server to Client by using the built in spool driverof the OS Microsoft Windows NT 4 0 However Microsoft Windows 2000 or later does not have a spool driver in the OS therefore the settings informationis sent to the printer without being analyzedat the server SOLUTION Please install the Microsoft Windows NT 4 0 driver locally on the Windows NTclient then set the shared printeron theserver as an output port Note Please refer to the attached documentation for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 225 b
575. rt all copies The separate scan mode is automatically initiated when copying off the glass SOLUTION Once the sort mode is turned off all copies off the glass will print immediately and separate scan remains off unless manually enabled SPECIAL NOTE Solution provided by Matthew Payne Inland Business Machinesof Chico Chico California Solution ID TAUS0703838EN Solution Usage Description The machine never indicates near empty for paper trays butwill indicate empty for all trays Solution CAUSE Improper programming of the machine SOLUTION Please check the Machine State LED setting in the System 1 mode of the Service mode Make sure the Machine State LED is set for Type 1 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUSO800036EN Solution Usage Description TFTPD Socket has not been created 10048 during System Software installation Solution CAUSE Fiery and laptop are not communicating Possible bad connection or corrupted system software SOLUTION Make sure that a crossover cable is being used andthat the crossover cable is good Replace if needed Corrupted System Software CD Order a new IC 409 System Software CD p n 45062261 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800384EN Solution Usage Description FS 517 STAPLER CAN NOT BE USED message on the operation panel at power up Solution CAUSE Corrupt memory SOLUTION
576. s Adding two ribs on Paper feed base frame 1 p n AOOJ 6001 04 Shape change to Actuator p n AOOJ 6040 02 Please replace the Paper feed base frame 1 and Actuator with the modified parts at the same time The Paper feed units p n AOOJ R75711 for bizhub C451 C550 C650 and p n AOPO R72211 for bizhub C452 C552 C652 are also modified Please refer to the attached technical and parts noticesfor the details To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Gerald Koehl Field Service Supervisor Braden Business Systems and KMBT Japan Solution ID TAUS0703513EN Solution Usage 1 Description Jamming from Tray 3 or Tray 4 when last sheet in the stack is fed Noise from Tray 3 and Tray 4 Solution CAUSE At installation when removing the packing tape from trays a tacky residue may be left on the lift plate resulting in the last sheet not feeding from the tray SOLUTION Upon removal of the packing tape from the tray lift plate clean the surface with alcohol to remove any residue Please refer to attached documentation for complete information including examples If the above procedure has been done and theproblem persists replace both clutches for horizontal transport LCC drive CL3 amp amp CL4 p n A00J M200 00 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUSO800050EN Solution Usage 1 Description FS 517 FS 608 jam code
577. s Coding an decoding timings Fax fixed timings LAN Packet losses Quality of Services ITU RFC Specification implementation Bugs Interpretation of technical terms within the specifications of the ITU T and RFC documents VoIP is still not supported offically by Konica Minolta but may work in some instances Performing these suggested settings may solve the problem Follow the operation made step by step From Service Mode amp gt FAX Settings amp gt Communication amp gt Protocolset ON the V 29 EP Tone Protocol and set OFF all other faster protocolls From Service Mode amp gt FAX Settings amp gt Communication amp gt Others we have set OFF the ECM Function From Service Mode 8 amp gt FAX Settings amp gt Function Parameter amp gt Address 0e0012 01111000 Hex 78 120 sec T1 Timer for Calling From Service Mode 8 amp gt FAX Settings amp gt Function Parameter 8 amp gt Address 0e0013 01111000 Hex 78 120 sec T1 Timer for Called From Service Mode amp gt System 2 amp gt Software Switch amp gt SoftSwitch 21 Bit5 1 00100000 HEX 20 over 4 5 sec T4 Waiting time between start Identification Notes a Before performing the above mentioned settings it is recommended to upgrade the firmware to the latest version and to check if the FK 502 will have the latest available version The latest version firmware or system sof
578. s System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 Power machine OFF ON when prompted Note After the Data Clear perform the following a Reinstall the HDDunder System 2 HDD and power the machine OFF ON b If a Fax is installed set the target back to U S in System1 Marketing c Reinput the TCP IP address information d Import the address book and device settings SPECIAL NOTE Solution contribution by Greg Lantowski and Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 294 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0801382EN Solution Usage 1 Description Tray 3 Tray 4 is not indicating the proper paper size The paper size indicated in the LCD is stated as a X and Y instead of the actual paper size Solution CAUSE The LCC Paper Size setting is not being entered forTray 3 Tray 4 SOLUTION To set the LCC Paper Size 1 Please enter the Service mode amp gt System 2 amp gt LCC Paper Size 2 Set the paper size for the desired tray Tray 3 or Tray 4 If this setting is not made the paper sizeindicated isX and Y instead of the actual paper size Note This only happens if the paper size has never been set in the case of NVRAM replacement or a new installation SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801457EN Solution Usage 1 Descriptio
579. s are not supported from the MFP Engineering has escalated this issue to the Engineering Center in Japan Updated Firmware and Browser Definition Files are in the process of being released in order to provide the functionality described above If viewing this solution via the web please click on Notify me when this solution changes for an automatic email that will be sent to you when this solution is updated For phone advisors please attach to this solution for an automatic email that will be sent to the technician when this solution is updated End the call with call code ESC_BT SPECIAL NOTE Solution contribution by Mark Kemp ESS Solution ID TAUS0629386EN Solution Usage 0 Description ISO 15408 certification information Solution TheMFPsare certified ISO 15408 EAL Level 3 Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper and Marketing Bulletin 09 GB 103 1 ISO 15408 FAQ 2 Trusted Computing Base 3 ISO 15408 3 4 Common Criteria Also go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html for more in depth security information Note To view a PDF you may need to download a free copy of Adobe Reader Solution ID TAUS0649014EN Solution Usage 0 Description Part number for the Konica Minolta logo 11x17 color test chart Solution Konica Minolta logo 11x17 color test chart p n 4036 7941
580. s available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0800125EN Solution Usage Description Prints too dark when selecting greyscale Solution CAUSE Adjustment required SOLUTION Perform the Monochrome Density Adjustment Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 52 bizhub C650 Image too light dark uneven or wrong color In Service Mode select amp gt Imaging Process Adjustment amp gt Monochrome Density Adjustment amp gt select Lighter or Darker as necessary to a maximum of 2 or 2 in single step increments The default setting is 0 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801905EN Solution Usage Description Color shift happens if Glossy mode is enabled andpaperis fed from a tray whichis set to Letterhead Colored paper or Special paper This problem will not happen if only Glossy modeis used or if only Special paper is used without Glossy mode selected Solution CAUSE Possibly a failed PWB Assembly EE Note Please check the attached file for the colorshift symptom To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 ht
581. s displayed on the touchscreen The redial attempt value can be set from 0 to 7 Touch End on the touchscreen Touch Function Parameter on the touchscreen 10 Touch Address on the touchscreen Using the right arrow scroll to the furthest bit on the right side of the address 11 Press the 1 key The address displayed should be 000B0001 12 Touch Data on the touchscreen Use the right arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key The address displayed should be 00000111 with a value of 07 displayed to the right of the data 13 Touch Apply on the touchscreen 14 Touch Address on the touchscreen Use the right arrow key and scroll to the furthest bit on the right side of the address 15 Press the 2 key The address displayed should be 000B0002 16 Touch Data on the touchscreen Use the right arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key The address displayed should be 00000111 with a value of 07 displayed to the right of the data 17 Touch Apply on the touchscreen 18 Touch End on the touchscreen 19 Touch Exit on the touchscreen OMANDAARWP Note If the number of re dials is subsequently changed to a lowernumberin the Admin mode that number will be the maximum unless the procedure above is repeated Solution ID TAUS0702628EN Solution Usage Description Can account tracking b
582. s may be directed to KMBS Logistics Operations by calling 201 934 5339 SPECIAL NOTE Solution contribution by Rich Raynor Craig Blyther Clinton Marquardt ESS Solution ID TAUS0808549EN Solution Usage Description LU 301 Caster weld failure Solution CAUSE Manufacturing anomaly Insufficient spot welding of the nuts on the left support plate SOLUTION Please review the attached Bulletin Number 6627 for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C650 Breakage damage malformed removed part SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0902511EN Solution Usage Description Waste toner spillage inside and outside the machine Solution CAUSE Waste latch is taped shut SOLUTION Remove the transfer belt and inspect for blue packing tape over the waste latch and remove if present SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C650 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0702732EN Solution Usage 31 Description TheMFP will not come out of Power Save Mode when a print job is sent to the IC 4
583. s offer support for IPv6 as well as IPv4 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0700879EN Solution Usage Description How to scan and make a copy at the same time Solution The Send and Print feature will allow you to scan or fax a document and make a copy at the same time SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0700881EN Solution Usage Description Are all the new and upgraded PageScope utilities Font Management HDD Backup Print Status Notifier etc backwards compatible with older models Solution ThePageScope utilities are compatible with older models SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0700882EN Solution Usage Description Is the HDD backup utility the same as the utilities available for other bizhub products Solution The HDD backup utility is the same as for the other bizhub products SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUSO700886EN Solution Usage Description Can 140 Ib index be fedfrom all paper trays Solution You can feed 140 Ib index thick paper from all paper trays The duplex unit also supports up to 100 Ib cover fed through bypass only Solution ID TAUS0700892EN Solution Usage Description Can the MFP apply the same PDF Encryption permissions at the device as are av
584. s while preventing them from making color copies perform the following 1 Enter the Administrator mode 2 Press User Authentication Account Track 3 Press General Settings 4 Touch User Authentication and select on MFP Select Public User Access set to Allow thenpress OK 5 System will prompt Are you sure you want to clear all data press YES 6 Press User Authentication Settings 7 Select User Registration 8 Press the upward arrow 000 Public should be displayed 9 Select Edit 10 Select Output Permission 11 Select Color Restrict Note Download and use the free QuickTime Player to view the attached video http www apple com quicktime download SPECIAL NOTE Solution contribution by Chuck Tripp and Cesar Jimenez Production Print SSD Solution ID TAUS0630235EN Solution Usage Description Part number for the 128MB Compact Flash card which is used to install main body firmware Solution Compact Flash card p n 7660403601 CAUTION CF card cannot be larger than 256MB 512MB will notallow the download to begin Please see attachment 14 12 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 64 bizhub C650 Miscellaneous SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0642282EN Solution Usage 12 Description How to change the default settings for the Scan Mode Solution For the C250 C252 C300 C352 C351 C450
585. screen A value of approximately 7 00 is normal 7 Touch END on the touchscreen 8 Touch Exit on the touchscreen bizhub C250 C300 C351 C352 C450 1 Press the Utility Counter key 2 Touch Details on the touchscreen 3 Press Stop 0 0 Stop 0 1 4 Touch State Confirmation on the touchscreen 5 Touch Level History1 on the touchscreen The TCR for the cyan magenta yellow and black developer units will be displayed on the touchscreen A value of approximately 8 00 is normal 6 Touch END on the touchscreen 7 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 147 bizhub C650 Miscellaneous Solution ID TAUS0703734EN Solution Usage Description Where is the program key on the Fax Scan menu Solution To find the program key press the Fax Scan button and then press the Mode Memory and the programmed keys are shown SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703817EN Solution Usage Description Why Banner printing defaults the driver to Thick 3 and the setting is greyed out Solution This is normal operation for both the driver and the printer The machine will slow down when printing onto banner paper sizes SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0703839EN Solution Usage Description How
586. sed When XAIX is not specified the data file and control file will be sent once but the control file will contain multiple print commands This reduces network traffic but can only be used with serversthat can buffer all the data before knowing how many copies to print Therefore without XAIX specified the print server may or may not print multiple copies of the OS 400 or i5 OS spooled file SOLUTION Install the following minimum firmware version bizhub 350 250 200 Base firmware version 80 filename 4040 0100 G30 80 002 bizhub 360 420 500 Special model specific firmware version 31 GD1 file name bizhub 360 360us_m0g3100d1 exe bizhub 420 420us_m0g3100d1 exe bizhub 500 500us_m0g3100d1 exe bizhub 361 421 501 Special model specific firmware version 13 GC5 file name bizhub 501 501US_m1g1300c5 exe bizhub 421 421US_m1g1300c5 exe bizhub 361 361US_m1g1300c5 exe bizhub C203 C253 C353 C353P Special model specific firmware version file name and checksum bizhub C353 GC2 R4 AO2EOY0 F000 GC2 R4 EXE Checksum8FE5 bizhub C253 GD2 R4 AO2EOY0 F000 GD2 R4 EXE Checksum9C53 bizhub C203 GE2 R4 AO2EOY0 F000 GE2 R4 EXE ChecksumBF30 bizhub C353P GW1 72 AO2E0Y0 F000 GW1 72 EXE Checksum9217 bizhub C451 C550 C650 Special model specific firmware version GC2 R4 file name and checksum bizhub C451 GC2 R4 AOOKOYO F000 GC2 R4 EXE Checksum 80AA bizhub C550 GC2 R4 AOOQJOYO F000 GC2 R4 EXE Checksum 2266 Copyright 2010 K
587. settings Note The programmed memory one touch will allow odd size originals to be run from the RADF without jamming or cutting off a part of the image SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900887EN Solution Usage 1 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 187 bizhub C650 Original jam no feed multi feed folding tearing skewing curling Description C0202 error Solution To resolve a C0202 error perform the following 1 Enter Service Mode 2 Select State Confirmation and Sensor Check 3 Select screen 1 12 display and check if Device Detection is set to a 1 for tray 1 4 Open and close tray 1 and check if the set sensor PS6 is switching properly lf PS6 doesn t switch then check the sensor including the wiring harness toCN4PFTB 3 5 If the logic checks out ok then check inside the main body if the white coupling drive for the tray hasdislodged SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0902184EN Solution Usage Description Communication error Solution PROBABLE CAUSES 1 Incorrect settings There are two microswitches SW1 on the FNCBthat are shipped in the ON position These both must be in the OFF position 2 FNCB failure Replace the FNCB p n A04D H010 02 SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Copyright 2010 Konica Minolta Business
588. shop Elements version 6 is not compatible with Microsoft Windows Vista 64 bit Note One can search for application compatibility with Microsoft Windows Vista on the Microsoft web site Some applications and printer drivers might be compatible with Vista 32 bit but not Vista 64 bit Always start your check here http www microsoft com windows compatibility Default aspx SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0802291EN Solution Usage 1 Description When clicking individual Box from PageScope Web Connection it is impossible to open the Box Procedure 1 Open PageScope Web Connection 2 Open Box tab 3 Select any Box from User Box List 4 File List of selected Box is not displayed Note For details please refer to the attached file To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution CAUSE Failure of PageScope Web Connection When repeating the following procedure this problem occurs 1 Open PageScope Web Connection 2 Open Box tab 3 Select any Box from User Box List 4 Display File List of selected Box 5 Select Download to PC 6 Select a job for downloading and click Download Setting button 7 Click OK button 8 Now exporting Please wait is displayed 9 Preparation for download has been completed
589. site at http www adobe com products acrobat readstep2 html IMPORTANT NOTE Please read the information carefully and use the correct firmware for the machine on which you are performing this procedure Using theincorrect firmware can cause unexpected results and possible damage to the NVRAM SPECIAL NOTE Solution contribution by Rich Raynor ASG SSD and Jim Behrends Production Print SSD Solution ID TAUS0801706EN Solution Usage 9 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 67 bizhub C650 Miscellaneous Solution ID TAUS0700805EN Solution Usage 8 Description What type of envelope is supported Solution Preservation Wove 24lb 6 3 4 98mm x 165mm is the approved envelope type SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900739EN Solution Usage 8 Description How to load a 64 bit driv
590. sition Minimum Sliding the guides to B6 width position Please refer to Service Manual formore detail SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801954EN Solution Usage 1 Description Intermittently getting fax TX deleted due to error Protocol error Solution CAUSE Incorrect type of connection to phone line A 4 conductor wire was used to connect the machine to the phone jack SOLUTION Use a 2 wire line to connect the machine to the phone jack SPECIAL NOTE Solution contribution by Bill Berkhahn Central Office Systems Solution ID TAUS0801958EN Solution Usage 1 Description When external security device is installed MFP will not multitask i e print and receive faxes Solution CAUSE The MFP locks itself down when in any mode except normal SOLUTION When setting up Key counter or vendor modes also set The Next job reservation button to License The default is Ban SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0802058EN Solution Usage 1 Description FAX SCAN button is not responding it just beeps Solution CAUSE The HDD has either become corrupt or has failed SOLUTION Reformat the HDD If the issue persists or unable to reformat HDD replace the HDD p n A00J M723 00 Note The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M72
591. sstalk in the phone line SOLUTION Perform a Data Clear Re check and re enter all the Fax Settings like Marketing and Fax Target set to U S and Fax Main is Set If the problem persists the local telephone company needs to check and repair the phone line SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0701715EN Solution Usage 6 Description C CC00 CCC00 after upgrading the firmware Solution CAUSE HDD conversion up was not performed after the firmware upgrade SOLUTION Perform the HDD conversion up procedure as follows 1 Enter Service mode Note To enter the service mode it may be necessary to perform the following a With the main power switch OFF turnON the sub power switch b While holding down the Utility Counter button turnON the main power switch Do not release the Utility Counter button until the Konica Minolta logo appears c When the Trouble Reset button appears press Stop 0 0 Stop 0 1 2 Select State Confirmation 3 Select Memory HDD Adj 4 Go to page 2 and select Conversion up 5 Press the start key Start Key is It in blue 6 When Conversion Up is completed the result is displayed on the screen 7 Power machine OFF ON using the main power switch when prompted 8 The upgrade is now complete and no error code should be indicated SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0702249EN Solution
592. step by step procedures mentioned in the attached PDF To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703280EN Solution Usage 1 Description PI 110 PI 502 PI 503 how to tri fold several sheets from the Post Inserter Solution Multiple stacks cannot be set to fold in tri fold individually using the Post Inserter This is specification of the machine SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703293EN Solution Usage 1 Description FK 502 how to enable and adjust the line monitor speaker volume Solution To adjust the line monitor speaker volume perform the following Press the Utility Counter key Touch 3 Administrator Settings on the touchscreen Enter the Administrator Password default password is 12345678 Touch OK on the touchscreen Touch 8 Fax Settings on the touchscreen Touch 3 Line Parameter Setting on the touchscreen Press the down arrow on the lower left of the touchscreenone timeuntil screen 2 3 is displayed 8 Select Line Monitor Sound and Select On 9 Press the down arrow on the lower left of the touchscreenone timeuntil screen 3 3 is displayed 10 Touch Line Monitor Sound Vol on the touchscreen 11 Touch Lower or Higher on t
593. step2 html Solution ID TAUS0802642EN Solution Usage 2 Description Can eCopy be connected to the EFI Fiery IC 409 Solution The IC 409 can be connectedby two methods With each method there is a change in function and limitation Please choose the best method to meet your customer s needs Function Method A Method B Notes Web page Use the machine TCP IP address to access PageScope Web Connection and the Fiery TCP IP address to access Fiery Web Tools Same as Method A No Difference between A and B Fiery Network Limitation Fiery Remote Scan 5 will not be supported No Limitation Machine Emperon Network Limitation No Limitation The following will not be supported 1000Base T AppleTalk IPX SPX IPv6 IPSec SMB Browsing Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 97 bizhub C650 Miscellaneous See attached documentation to set up configuration To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802852EN Solution Usage 2 Description PROBLEM There are intermittent ghost jams no jam codes are shown The LCD displays the jam in the entrance or middle of the conveyance area of the finisher Solution CAUSE In the transport sectio
594. stment a Enter Service mode b Select Machine c Select and perform the Color Alignment Adjustment d Exit Service mode and cycle the power Also pleasemake sure to check the Imaging Unit s and replace if necessary Target Black Imaging Unit which is the most common cause of the P 14 code 4 The Skew adjustment needs to be performed Perform the following skew adjustment procedure a Enter Tech Rep mode b Select Machine c Skew Adjustment d Perform the procedure as outlined in the Service Manual orrefer tothe attached documentation 5 Skew correction values not optimum Set skew correction values to 50 instead of values printed on PH assembly Check thevalue for Magenta laser which should be 236as printed onlabel on PH assembly Any value for Magenta PH skew lower than 212 excluding 0 allows the unit to function normally 6 Incorrect machine setup new install Use the following Troubleshooting steps when machine is installed as recommended by Konica Minolta Japan a Perform Skew adjustment reset b Perform Initialize Image Stabilization c Installfirmware version GC1 22 Go to stepdif not recovered d Change the IU Black e Perform Skew adjustment reset f Perform Initialize Image Stabilization Go to stepgif not recovered g Confirm whether the values of Skew adjustment and PH unit arethe same Ifthey are the same go to stepjif not recovered Ifthey aredifferent input the value
595. stop working The Fiery is accessible when PINGed PageScope Web Connection can be accessed and can print Solution PROBABLE CAUSES 1 Incorrect system settings During the IC 409 installation make sure the following is settings are entered in the main body options a ln Service Mode Under System2 set selection to Controller1 b In Utility amp gt Administrator Settings amp gt TCP IP Settings amp gt IP Settings amp gt set to AUTO This will allow the main body to then obtain a TCP IP address from the IC 409 Note This is very important when switching between built in and Fiery controller 2 If the Fiery is connected to the MFP through acrossover cable SMB browsing is not functional Disconnect crossover cable from the MFP Attach a standard network connection between MFP and router hub On the Fiery disable the option to assign a TCP IP address for the engine Pleaserefer tothe attacheddocumentation for further details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byChuck Tripp Production Print SSD and John Thornton Workgroup SSD Solution ID TAUS0703698EN Solution Usage 2 Description FK 502 unable to transmit or receive and an error ROQ is indicated Solution CAUSE The hard drive is not installed SOLUTION Re install the hard drive by perfo
596. sts replace the DCPS p n A00J M404 05 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801201EN Solution Usage 1 Description FK 502 unable to transmit but can receive Solution CAUSE The Fax dialing method is set to Pulse SOLUTION Set the dialing method to PB by performing the following 1 Enter Admin Mode 2 Press FAX 3 Press Line Parameter Settings 4 Press Dialing Method 5 Select PB and press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801206EN Solution Usage 1 Description PK 512 jamming in the punch unit and no code is indicated Solution CAUSE The PK 512 punch size sensing board has failed SOLUTION Replace the punch size sensing board p n AO4FY1000101 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801256EN Solution Usage 1 Description User authentication and account track not working Solution CAUSE Corrupted data SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased soit is recommended toexport the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Pres
597. t http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 73 bizhub C650 Miscellaneous Solution ID TAUS0901014EN Solution Usage 6 Description How to set up Scan to Me and Scan to Home Solution There are many versionsof Scan to Me Scan to Home whicharedependent on firmware and the MFP model in terms of functionality and activation Use this document as a supplement to the firmware notes which explain how to turn on Scan to Me Scan to Home but do not explainhow to set it up This supplement should help youconfigure an MFP so that the customer can scan for E mail addresses and get from to addresses from an LDAP server residing in Active Directory These are overview steps You should be able to determine the locations of these functions on a specific MFP Make surethat TCP IP and DNS information is correct Check Date and Time Time Zone andDaylight Savings settings Set the Network Time Protocol NTP of the DNS server This can be found in Detail setting under Network Settings Under Date and Time perform Adjustment by pressing theSet Date button Perform this AFTER the NTP is set up For Scan to Me check the email setting the TCP IP address of the E mail serverneeds to be entered Configureonly theseLDAP parameters Server name Thiscan be anything toidentify which server
598. t Workgroup SSD Solution ID TAUS0802261EN Solution Usage 1 Description How to change the Page Size in Adobe InDesign in Macintosh OSX 10 5 Solution To change the Page Size in Adobe InDesign in Macintosh OSX 10 5 1 With the document open select File 2 Select Print 3 On the General tab select the printer from the list 4 On the Setup tab select the desired page size 5 Select Print to print the job SPECIAL NOTE Solution contribution by Gregg Gallant and Mark D Attilio Production Print SSD Solution ID TAUS0802262EN Solution Usage 1 Description How to change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 Solution To change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 1 With the document open select File 2 Select Page Setup 3 Format For Select the printer from the list 4 Page Size Select the desired page size 5 SelectOK SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 120 bizhub C650 Miscellaneous Solution ID TAUS0802283EN Solution Usage 1 Description How to program the compact PDF compression level Solution To program the compact PDF compression level perform the following Press the Utility Counter key Touch 2 User Setting on the touchscreen Touch 4 Scan Fax Settings on the touchscreen Touch the down arrow on the t
599. t 2003 Solution CAUSE The Popup Authentication Dialog when printing box is checked under the Settings tab in the driver Properties SOLUTION When this box is unchecked the problem does not occur SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703307EN Solution Usage Description If paper size other than original document size is selected in Adobe Illustrator File amp gt Print interface change is not seen in the printer driver when using PostScript PPD driver version 5 1 2 0 documentwill still output on original document size paper Solution CAUSE Post Script Passthrough must be disabled SOLUTION To disable 1 Go to the Printers and Faxes folder in Microsoft Windows 2 Right click on the desired printer 3 Select Printing Preferences 4 When device GUI opens select last tab labeled Advanced 5 Click the word Enabled next to Postscript Passthrough 6 Drop down menu appears Select Disabled 7 Click Apply 8 Click OK SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703333EN Solution Usage Description FS 608 unable to tri fold and use the cover sheet mode using the PCLor PostScriptprint driver Solution CAUSE Incorrect settings SOLUTION To correct 1 Download the latest version driver Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from
600. t Detail Settings Select Prefix Suffix Setting and enable it Press OK Select Prefix Suffix Setting and enter the applicable data Press Close 6x to exit the mode Select the Fax Scan button on the copier control panel Select Direct Input Select Internet Fax and the prefix suffix icon should appear at the bottom of thescreen SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD NOONA W Solution ID TAUS0901413EN Solution Usage Description Does the machine support status notification thru the fax line Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 172 bizhub C650 Miscellaneous No the machine does not support Status Notification thru the fax line Only Email is supported SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HKSFV download attached file HkSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or check SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to c
601. t Explorer 6 Driver PCL PostScript all versions SOLUTION Use Microsoft Internet Explorer 7 Notes 1 WinlINet DLL seems to be used generally by the network programming of the Microsoft Windows application 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Click onblue highlighted links within the PDF s to view additional details SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800907EN Solution Usage Description Caution when overwriting firmware Solution A problemoccurs if the firmware withthe bugfixis overwritten in the MFP withfirmware not havingthe fix Please refer to the attached documentation for details To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801154EN Solution Usage Description Scan to Authorized Folder function availability Solution Scan to Authorized Folder function is available This function enables a user to scan to a network resource via SMB other than their Home directory If the user has rights to a certain folder destination the MFP can scan to that destination via SMB It can be set up in concert with User authentication so that when the user logs
602. t SSD Solution ID TAUS0900788EN Solution Usage Description Will not producemore than one booklet correctly from Microsoft Word with center fold and stapleselected One booklet prints fine If more that one booklet is printed it does not center fold and staple Solution CAUSE This is caused by an incorrect print setting SOLUTION In the Microsoft Word pint dialog box unclick Collate Solution ID TAUS0900820EN Solution Usage Description Operation could not be completed error Ox000006ba The local print spooler service is not running Please restart the spooler or restart machine message Printer cannot beuninstalled If attempted you get Error 0x000006ba Unable to delete the printer or the driver The Print Spooler would stop When the service isrestarted or the PC is rebooted the next time you print you get the same message When the print spooler stops the printers disappear from the Printers folder Solution CAUSE The Print Spooler service has stopped even though it may indicate thatit has Started The printer driver has crashed and the printer cannot bedeleted SOLUTION Before attempting any drastic and time consuming measures go into C Windows System32 Spool PRINTERS folder try todelete all the files insidethen restart the PC If this does not work for some reason then Have the Network Administrator perform a System Restore on the workstation Perform aMicrosoft Update formerly Windows Update on the
603. t State Confirmation 3 Press the down arrow and select HDD Format 4 Perform a Physical and Logical format 5 Press End and power the machine OFF ON with the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 314 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0801117EN Solution Usage Description What would cause the machine to indicate C D403 after the i Option has been installed Solution The C D403 code will be displayed if the 512MB of memory that comes with the UK 201 is not installed or it has not been seated correctly in the machine If the 512MB of memory has been installed please reseat the memory and if the problem continues replace the UK 201 Item AOPDWY1 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0801200EN Solution Usage Description C6301 C 6301 at power up Solution CAUSE The lamp inverter board has failed SOLUTION Replace the Lamp Inverter board p n AOOJM41000 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801309EN Solution Usage Description When Authentication on the MFP is enabled why can fax numbers no longer be manually entered Solution The ability to enter fax numbers manually entry is restricted by default when Authentication on the MFP is enabled Fax nu
604. t directly fromthe computer without using any paper This product now has a separate fax print driver that receives the transmission commands sent from the application It is available as a separate driver to enable users to set it as a default The data is transmitted to the MFP print controller via USB for a stand alone printer or Ethernet interface when used as a network printer In the print controller the data is then rasterized to form the bitmap image data Finally the data is stored in the memory of the MFP and transmitted like a conventional fax job Beforeattempting to send a fax make sure the Fax Driver is configured properly and that it recognizes all of the installed options Note Please perform the step by step driver procedure mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Avwww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 145 bizhub C650 Miscellaneous Solution ID TAUS0703196EN Solution Usage Description Is printing from a PC USB port supported Solution Printing from a PCUSB ports is supported It requires the EK 602 USB Host Board option Item A090WW0 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0703363E
605. t fax header data To set the mode to factory default follow the procedure below 1 Select either the Copy Scan Fax button 2 Press the Utility button 3 Press User Setting 4 Press Copier Setting and select Factory Default 5 Press OK 6 Press Close x2 to exit the mode Note When setting the Scan Fax option press Utility User Setting and then Default Scan Fax Setting and set to Factory SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 22 bizhub C650 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0902105EN Solution Usage 0 Description How to determine the print data stream of a spool file Solution To determine the print stream that a spool file has been created in use the following command wrkoutq 1 On the resulting screen locate the queue that contains the spool file Useoption 5 to display the spool files 2 On the resulting list enter option 8 besides the desired spool file The attributes for the spool file will be displayed Page down to the next screen and locate Printer device type To the right you will see the data stream type SCS IPDS AFPDS USERASCII or others This information is important to determine which print server to use in orderto print the spool file SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902205EN
606. t into Pagescope Data Administrator Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 19 bizhub C650 Controller no or slow print scan failure garbled data lockup Solution In order to import into pagescope data administrator check and adjust your settings on the MFP so that SNMP v3 is disabled SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0656615EN Solution Usage 0 Description FK 502 unable to fax to international destinations Solution CAUSE Country code 011 was not dialed SOLUTION Ensure to dial Country Code 011 before all international faxes SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0703640EN Solution Usage 0 Description When the MFP wakes up from Power Save Mode the i mark is not indicated on the panel Solution CAUSE Failure of IC 409 firmware SOLUTION To verify 1 Place theMFP into Power Save Mode and wait for about 30 seconds 2 Wake up the engine from Power Save Mode and check that the i mark is indicated on the panel 3 Perform the previous stepsrepeatedly It may take about 2 minutes to display the i mark or the i may not be indicated on the panel at all Install the attached IC 409 patches 1 U52ZX and 1 UFI08 and please refer to the Release Notes for detail Note To open the ZIP file WinZip must be installed WinZip can be downloaded from the WinZip
607. t manager where you want the driver profile stored and made available to the printers on that manager 3 Select an operation and click OK create delete modify After creating a printer driver profile associate it with a printer 1 In Novell iManager click iPrint amp gt Manage printer 2 Browse to and select the printer you want to modify 3 Click drivers amp gt printer_driver_operating_system 4 Select the printer driver from the list of available printers Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 212 bizhub C650 Software Driver related 5 Select the profile you want associated with this driver from the list of available driver profiles for the selected driver 6 Select OK to save the changes Note If you experience winsock 11004 issues when creating the driver profile update the local HOSTS file on the workstation with the IP address of the server and its DNS entry SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902460EN Solution Usage 2 Description How to perform a Mail Merge using Microsoft Word 2007 Solution The attached documentation outlines procedures to divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2007 In other words you only have a Word file with all the variable data incorporated No need to add recipients from a spreadsheet Notes 1 The instructions ar
608. t set correctly and produces the offset SOLUTION Create or obtain a new WSCST Workstation Customization Object with the following keyword in it DATASTREAM HPPCL5 Replace the line with the following DATASTREAM HPPCL5I Thiswill tell HPT to image the form instead of rasterize it Recompile the WSCST end the writer vary the device description OFF ON and start the writer When the job is sent the form should be inline with the text SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802061EN Solution Usage 0 Description Unable to locate the application registration option via PageScope Web Connection when using the RightFax utility Solution CAUSE The Fax Kit FK 502 is installed and conflicts with the RightFax utility SOLUTION Remove the Fax Kitand disable the function SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 221 bizhub C650 Software Driver related Solution ID TAUS0802299EN Solution Usage 0 Description Duplex option is not shown when printing from Macintosh OS 10 5 Solution CAUSE Incorrect settings SOLUTION To select the duplex option please select the following 1 Select File print from the application being used 2 Click on Finishing and select Layout Finish 3 Click Print Type and choose 2 Sided Note The duplex 2 Sided option is not listed as a finishing fu
609. t the fax jobs are stored on the HDD therefore there is no need for the battery backup SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUSO700868EN Solution Usage Description Can the file formats supported by the MFP be applied to all original types Auto Full Color Grayscale Black Solution Not all file formats are supported The following chart indicates which file types are supported per each of the original types available Please note that the bizhub C451 C550 C650 supports an increased number of file formats and original types as compared to the bizhub C450 C352 C300 C252 C250 mid range color series bizhub C451 C550 C650 Original Setting amp amp File Type Compatibility Matrix Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 137 bizhub C650 Miscellaneous File Type Auto Full Color Grayscale Black PDF Yes Yes Yes Yes Compact PDF Yes Yes Yes No TIFF Yes Yes Yes Yes JPEG Yes Yes Yes No Improvements over the bizhub C450 C352 C300 C252 C250 The bizhub C450 C352 C300 C252 C250 do not support Auto Mode or Grayscale for Compact PDF no Auto Full Color or Grayscale for TIFF files and JPEG files could not be scanned if the Original Setting was set to Black Scanning JPEG files in Black is the only scenario common to the mid range color series and the bizhub C451 C550 C650 All other file types and original setti
610. t unwrapped for a long period of time Damp paper perforated paper or paper with punched holes Extremely smooth or extremely rough paper or paper with an uneven surface Paper that has been treated such as carbon backed heat sensitive or pressure sensitive paper Paper that has been decorated with foil or embossing Paper of a non standard shape not rectangular Paper that is bound with glue staples or paper clips Paper with labels attached Paper with ribbons hooks buttons etc attached SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0802224EN Solution Usage 2 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 96 bizhub C650 Miscellaneous Description Available settings for extending the life of imaging units Solution Be sure that the latest version of firmware is installed in the machine Then use the model specific steps included in attached Bulletin Number 6525 and Bulletin Number 6105 to adjust the IU Life settings Notes 1 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 To viewthe PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat read
611. ted Uneven image density Solution CAUSE Poor contact between the main body and the Black Imaging Unit As for Magenta since the failure occurrence ratio is quite low there may not be an issue SOLUTION Apply either rubber or a harder urethane foam on the fixed lever control part of the Imaging Unit and press it down on the back side of the IU This should ensure better contact A terminal plate has been added in production so that the terminal of the Black Imaging Unit will certainly contact with the pin located on the main body Please refer to the attachment for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801367EN Solution Usage 3 Description Marks on copies Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 36 bizhub C650 Dirty image Spots banding streaks smudged or background Solution CAUSE Static electricity has been generated by the friction of the paper and the Guide Plate and there is a possibility that toner is sprinkled in the feeding direction of the paper SOLUTION A Guide Sheet has been attached to the Guide Plate thus the generation of static electricity by the friction of the paper and the Guide Plate has been prevented Please refer to the attached Parts Modification N
612. ted or the data is corrupt SOLUTION Remove the NVRAM from theMFP and let it sit for a few minutes Then reinstall it SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0808251EN Solution Usage 0 Description CD002 C D002 at power ON Solution PROBABLE CAUSES 1 The hard disk drive has failed After verifying the connections between the hard disk drive and the PRCB replace the hard disk drive p n A00J M723 00 for bizhub C203 C253 C353 C451 C550 C650 and p n 9J06 M700 00 for bizhub C300 C352 2 HDD format corruption or failure Prior to replacing the HDD perform the following a Reseatconnection at the HDD andon the PRCB b Perform the HDD logical and physical format procedure c Replace the HDD as necessary p n A00J M723 00 for bizhub C203 C253 C353 C451 C550 C650 and p n 9J06 M700 00 for bizhub C300 C352 IMPORTANT The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n A02EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulleti
613. ted when printing a 19 page PDF document from Adobe Reader 8 and only when selecting booklets Solution CAUSE The memory on the main body is scrambled SOLUTION Perform a System Error Clear Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 280 bizhub C650 Warm up wrong display incorrect operation lock up 1 Enter the Tech Rep mode 2 Press System 1 3 Press Initialize 4 Press System Error Clear and press the Start Key 5 Power the unit OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800495EN Solution Usage 2 Description Why Thick paper insertion is not working when creating booklets by printing or copying Solution When creating a booklet using thick paper a message will be generatedthat the option is not possible with booklet selected For printing and copying use the following procedure to create a booklet with thick paper Print Mode 1 At the MFP put 11x17 Plain paper in Tray 1 and 11x 17 Thick paper in Tray 2 Change the Tray 2 paper setting to be Thick 2 2 Go back to your desktop and launch Printer Properties Then go to Printer Preference and change the Tray 2 paper setting to Thick 2 in Printer Properties 3 Open an application that can be printed as booklet 8 page original for example 4 File amp gt Print and open the printer driver Under printer settings select Original 8 5
614. tep2 html 2 The IC17 EEPROM is missing from the PWB in the document feeder Install IC17 on the PWB If a new IC17 is needed it can be ordered p nV864 8000 79 SPECIAL NOTE Solution contribution by lan Lynch and Gary Scimeca Production Print SSD Solution ID TAUS0902737EN Solution Usage 2 Description Jam code 17 09 1709 or 17 30 when feeding from Tray 3 1500 sheet Jam code 13 01 1301 may also be indicated Jammingis intermittent when feeding regular bond paper Jamming will be constant when feedingthin paper in a multi copy print mode Solution PROBABLE CAUSES 1 The conveyance roller located in the Tray 3 feed unit has worn down due to low quality paper whichchanges the diameter of the conveyance rollers This causes the paper when fed tocontact the white plastic pressure rollers below the conveyance rollers This happens afterapproximately one million feeds from Tray 3 Replace the conveyance roller p n AOOJ 6011 11 2 The 3rd and subsequent sheets of paperjam in the Tray 3 Horizontal Transport section The activation timing of Tray 3 paper feed sensor PS21 is later than the designed basis time because thin paper may sag at the detection point of the actuator for PS21 The stop timing of the paper isdelayed and the distance between the paper and the previously fed sheet becomes narrower Consequently Horizontal Transport sensor PS29 cannot detect the lead edge of the paper and a jam occurs Install modified part
615. the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 224 bizhub C650 Software Driver related Firmware and more 2 At the basic screen select paper source from AUTO to Tray1 8 5x11R 3 Thenselect tri folding 4 Select the Application button 5 Select sheet cover chapter insert 6 Select Cover Sheet 7 Select front copy and then select the traytopull from Note The main reason why this would not work is because the paper source must manually be selectedfrom Auto to a Manual Tray SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Solution ID TAUS0703425EN Solution Usage Description When printing an Adobe InDesign CS2 Illustrator CS2 document from the PostScript driver it is printed on a different paper size The paper size setting of the original document does notremainin thePostScript printer driver but reverts tothe default setting Solution CAUSE Incorrectsettings or printer driver SOLUTION Open printer driver Properties by clicking Printer button in Adobe InDesign CS2 Illustrator CS2 print dialog then set correct document size lf problem persists please use the PCL driver Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS publ
616. the button light 1 Enter the Sevice Mode 2 Touch System 2 3 Select HDD and press Installed 4 Press End and then Exit Note The HDD must be installed and functioning properly SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUSO800860EN Solution Usage 4 Description When in the Fax Scan mode the Direct Input tab is not displayed on the touchscreen Solution PROBABLE CAUSES 1 Manual Destination is set to Restrict Perform thefollowing to set Manual Destination to Allow a Access Administrator Mode b Select Security Settings on the touchscreen c Select Security Details on the touchscreen d Set Manual Destination to Allow Note Please updatebizhub C451 C550 C650firmware to version GCL E3 or greater The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Account track is enabled and the user currently logged in is restricted Perform thefollowing to change the user s permissions a Enter Admin mode b Select User Authentication Settings c Select User Registration and locate the user whose permissions will be edited d Select Edit e Select the Function Permission buttonand set Manual Destination Input to Allow SPECIAL NOTE Solution contribution by lan Lynch and Gary Scimeca Production Print SSD S
617. the customeris notrequesting this feature In addition it is recommended to let the customer sign awaiver denotingthat this special function has been enabled and that this feature may have to be explained toother users depending of course onthebusiness and the provision ofnationallaw SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0800708EN Solution Usage Description Ther PK 512 Service Manual states that in Service Mode whenselecting State Confirmation the edge detection sensors 1 5 will indicate 1 when no paper is present and 0 when paper is present When verifying this the machineindicates 0 when no paper present and 1 when paper is present Solution CAUSE The Service Manual is incorrect SOLUTION Please correct your Service Manual information The correct state is for the machine to indicate 0 when no paper present and indicate 1 when paper is present SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800710EN Solution Usage Description When the driver Quality tab is selected 600dpi resolution is indicated but cannot be changed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 151 bizhub C650 Miscellaneous Solution The default screen resolution for theMFP is600dpiand cannot be changed Some items such as resolution may appear grayed out SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0
618. the file prior to utlizing FreeForm SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD andChuck Tripp Production Print SSD Solution ID TAUS0703340EN Solution Usage 3 Description When automatically authenticating the TWAIN driver an error message is indicated Solution CAUSE A bug in the TWAIN driver SOLUTION Please remove the current 3 xx xx version of the TWAIN driver under add remove programs andinstall the attached TWAIN driver 17 5MB SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0703672EN Solution Usage 3 Description Server Disk Full error message when scanning to E mail Solution CAUSE E mail Server may be limited in E mail file size SOLUTION Check SMTP Server or Exchange Server Outgoing E mail is set upwith a2MB size filter SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800018EN Solution Usage 3 Description Slow printer driver response Solution CAUSE Incorrect settings SOLUTION In the Printer Properties the Acquire Device Information amp gt Acquire settings are set to default and need to be changed to the device TCP IP address by selecting Printers and faxes amp gt Printer Properties of desired printer amp gt select Configure tab amp gt select Acquire Settings amp gt uncheck Auto amp gt select Specify IP Address or Printer Name amp gt Input device TCP IP address into box amp gt select ap
619. the following instructions Administrator Settings amp gt Security Settings amp gt Function Management Settings amp gt Usage Settings The functions of Scan Print and Fax as well as the settings of ON OFF and Disabledwill be presented Set the corresponding function fax print to OFF so that Vendor mode will ignore that function In other words set Print to OFF so that print jobs will be output by the MFP SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800521EN Solution Usage 1 Description Ledger size paperin the bypass is read as B4 European metric size Solution CAUSE Adjustment necessary SOLUTION To adjust the bypass so it reads the size correctly perform the following 1 Call the Service Mode to the screen 2 Touch these keys in this order Machine Manual Bypass Tray Adjustment 3 Touch Max Width 4 Load the bypass tray with paper having a width of 301 mm 5 Press the Start key and check that the results are OK 6 Touch Min Width 7 Load the bypass tray with paper having a width of 89 mm 8 Press the Start key and check that the results are OK Note Perform the adjustment again if the results are NG SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800691EN Solution Usage 1 Description The eCopy Blank Page Removal feature fails to remove blank pages regardless of the threshold setting Solution CAUSE The
620. the following settings Postscript Edge to Edge is on Report Margins to system is on 37 code page IP40 emulation 600dpi VPA is set to Physical SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0703741EN Solution Usage Description Non standard originals are not rotated when reduced to 8 5x11 For example an 11x14 original is reduced and cut off instead of reduced and rotated Solution CAUSE Incorrect setting SOLUTION To auto rotate custom originals when reducing to letter size portrait perform the following 1 Enter the Admin mode 2 Select Copier settings 3 Go to page 2 and select Automatic Image Rotation 4 Set Automatic Image Rotation to When Auto Zoom Reduce is set 5 Exit the Admin mode SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800935EN Solution Usage Description Black text on a gray backgroundis bolder thanthe same text printed onwhite or another color background Solution CAUSE Firmware upgrade required SOLUTION In order to have the text lines on the graybackground look normal as compared toother colored or white background upgrade to fimware version 88 or greater The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to atta
621. the local computer to view or run bizhubC358 series version 5 3 0 bizhubC650 series version 4 3 0 magicolor 8650DN version 2 3 0 Please refer to Release Notes prior to driver installation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The latest printer drivers are also available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0900616EN Solution Usage 6 Description The LK 101 and or LK 102 i Option licenses were successfully Deactivated through the LMS using the Deactivate License Code procedure The licenses were then successfully deactivated at the MFP however when accessing the LMS to perform the Deactivate License Code in LMS procedure after the Deactivation Complete Code was entered the following error occurrs Failed to complete deactivation The mistake is found in input S N or deactivation complete code As a result the i Option license is not able to be transferred to another i Option capable MFP Solution CAUSE This is caused by incomplete license code deactivation SOLUTION Use the
622. the main screen with a Vendor Message Thismeans thatthe device is ready End user codecan now be entered to activate the Equitrac device Note Please see the attached connector documents and attached Marketing Bulletin 08 GB 028 for more details To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Earnest Newson KMBS Carrollton TX and Cesar Jimenez Production Print SSD Solution ID TAUS0703269EN Solution Usage 14 Description How to set up User Authentication using Active Directory from theMFP and using the driver Solution From theMFP Side 1 Administrator setting 1 2 3 4 5 6 7 8 2 System setting 3 Date Time setting also enter correct Time Zone Use the same time as the server EST Time Zone UTC 05 00 CST Time Zone UTC 06 00 MST Time Zone UTC 07 00 PST Time Zone UTC 08 00 4 Administrator Setting 1 2 3 4 5 6 7 8 5 Network setting 6 TCP IP settings 7 FWD to page 3 8 DNS settings enter Priority and substitute DNS TCP IP addresses Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 63 bizhub C650 Miscellaneous 9 Administrator setting 10 Network settings 11 Detail settings 12 Time Adjust settings NTP Settings ON enter TCP IP address of server 13 Administrator Mode 1 2 3 4 5 6 7 8 14 User
623. the prompts to exit back to a normal panel ONOnARWND Solution ID TAUS0702192EN Solution Usage 1 Description How to default the color mode to B W on the touchscreen Solution To default the color mode to B W on the touchscreen perform the following Touch Color on the touchscreen Touch Black on the touchscreen Touch OK on the touchscreen Press the Utility Counter key Touch 2 User Settings on the touchscreen Touch 3 Copier Settings on the touchscreen Touch Default Copier Settings on the touchscreen Touch Current Settings on the touchscreen Touch OK on the touchscreen 10 Touch OK on the touchscreen 11 Touch Close on the touchscreen 12 Touch Close on the touchscreen SPECIAL NOTE Solution contribution by lan Lynch and Mark D Attilio Production Print SSD OMONONARWN Solution ID TAUS0702445EN Solution Usage 1 Description How to set up FTP Publishing Services on a Microsoft Vista workstation Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 104 bizhub C650 Miscellaneous Solution Please follow the step by step procedures as shown in the attacheddocument Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solut
624. then replace the fuser unit p n A00JR72111 SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD Solution ID TAUS0801278EN Solution Usage 7 Description Cannot access Admin mode and cannot reset Admin password in Service mode Solution CAUSE Data Clear required IMPORTANT Prior to the Data Clear The one touches will be erased soit is recommended toexport the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHOP Backup any account codes with PageScope Data Administrator SOLUTION To resolve this problem please perform the following procedure 1 Enter Service mode 2 Select System 1 3 Select Initialization 4 Select Data Clear press blue Start button wait for instructions on LCD 5 The Admin password will now be reset to the default 12345678 6 Network settings and HDD is returned to an Unset default values this information will need to be reprogrammed into the machine After the Data Clear perform the following 1 Reinstall the HDDunder System 2 HDD and power the machine OFF ON 2 lf a Fax is installed set the target back to U S in System1 Marketing Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 258 bizhub C650 Warm up wrong display incorrect operation lock up 3 Reinput the TCP IP address information 4
625. ting to Auto Input 3 Power down the main body 4 Power up the IC 409 5 After 3 minutes power up the main body This will allow the IC 409 to act as a DHCP server and set a TCP IP address on the main body NIC Since the MFP NIC is addressed by the IC 409 a conflict does not exist SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0801356EN Solution Usage 5 Description Cannot print to the MFP after the TCP IP address has been entered and theMFP was rebooted Solution CAUSE Incorrect configuration SOLUTION In the Admin mode under the TCP IP settings set the MFP to DHCP and reboot it This will allow theMFP to browse the network Once the DHCP field is populated enter theMFP original static TCP IP address under the TCP IP settings and reboot theit again SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0702079EN Solution Usage 3 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C650 Controller no or slow print scan failure garbled data lockup Description Code CD252at startup Solution PROBABLE CAUSES 1 The MFP controller setting does not match the installed controller Set the MFP to match the installed controller To reset the error code perform the following a Press Utility Counter button b Press Job Details button on the operation panel c Press Utility Counter button
626. tion ID TAUS0703142EN Solution Usage Description C 2A04 at power up Solution CAUSE EEPROM access error TC K SOLUTION Replace black toner cartridge Item A070130 SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0703190EN Solution Usage Description Boxes are not listed when using PageScope Box Operator version 3 1 01 Box Tab is missing when browsing out to the PageScope Web Connection page Solution CAUSE Network Function Usage isset to Not Allow Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 311 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Follow these procedures to change the Network Function Usage 1 Enter Admin Mode 2 Select Security 3 Select Function Management 4 Select Network Function Usage 5 Change settingto On 6 Exit Admin mode and cycle the machine power SPECIAL NOTE Solution contribution by Gregg Gallant and Freddie Burnham Production Print SSD and Clinton Marquardt ESS SSD Solution ID TAUS0703414EN Solution Usage Description Unable to perform High Compression Gradation Adjustment Solution CAUSE Mirror assembly is out of position SOLUTION Adjust the mirror assembly SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703673EN Solution Usage Description Separate scan will not turn off Solution CAUSE The default is set to so
627. tion Usage Description A Waiting for ARP request message appears on the display Pinging the machine is possiblebut the network tab is not visible nor is it possible to browse to the machine Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 334 bizhub C650 Warm up wrong display incorrect operation lock up Solution CAUSE The NIC isn t recieving the IP information from the host server SOLUTION Perform the NIC reset procedure by downloading J8 firmware load the CF card and plug it into the MFP Once you power it on you will be given 2 options 1 NVRAM recovery 2 NIC clear reset 3 Perform a NIC reset Once complete power down remove CF card and reinput your IP information Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000023EN Solution Usage Description CC174 codeat power ON Solution PROBABLE CAUSES 1 Memory is not inserted completely Memory may not be working Swap the machine Memory Module Check one DIMM at a time making sure that there is memory in the DIMMO slot Replace the failed machine Memory Module p n V865 3000 12 for bizhub C451 C550 C650 and p n V865 3000 26 for bizhub C452 C552 C652 if necessary
628. tionquality on transparencies used for projector screening normally is nottotarget specification However there areworkarounds that may work SOLUTION The following workarounds have been provided for this issue IMPORTANT Please remember to informusersaccknowledge the color reproduction limitation before proceeding with the following settings Konica Minolta does not officially support copying printing of color transparencies bizhub C650 C550 C451 1 Ensure that the firmware is at version 6B or later 2 Make the following change in Service Mode Service Mode amp gt System 2 amp gt Software SW SW No 59 HEX setting 01 press FIX 3 After setting switch 59press the following key sequence End amp gt Reset amp gt Security Screen Stop amp gt 0 amp gt Clear Push Engine FW DipSW amp gt Push 1 amp gt End amp gt Back to Service Mode amp gt Back to Normal Mode Screen Turn the Main SW OFF ON wait a few seconds between turning the MFP OFF and then back ON Note Service mode fusing temperature also needs to bechanged about 20 degrees C 4 Select Paper Type Thick4 on theMFP panel or the print driver Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 265 bizhub C650 Warm up wrong display incorrect operation lock up Recommended OHP Paper CG3700 by 3M Item 7640000420 There is no OHP Intersheet Support When the switch is just turned on in the morning the Color
629. tions preventing printing SOLUTION 1 Open the file in question on a PC and select File 2 Click Document properties 3 Click Security 4 View if there are any restrictions for printing This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0902993EN Solution Usage Description One Touch Register Program button in Fax Scan mode isnot available Solution Cause The Restrict User Access is set to RESTRICT Solution To change the Restrict User Access to ALLOW perform the following Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 239 bizhub C650 Software Driver related 1 Press UTILITY 2 Press 3 or Administrator enter administrator passcode xxxxxxxx 3 Press OK 4 Press 1 or System Setting 5 Press 6 or Restrict User Access 6 Press 3 or Restrict Access to Job Settings 7 Select Registering and Changing Addresses 8 Select Allow 9 Press Close 10 Press Reset SPECIAL NOTE Solution contribution by Alonzo Smith Workgroup SSD Solution ID TAUS1000039EN Solution Usage Description When adding an MFP to be managed by eCopy ShareScan 4 6 for Integrated eCopy if the MFP is configured with an SSL Certificate and Open API Use SSL TLS is enabled before adding it to Integrated eCopy the MFP will be successfully adde
630. to access the machinevia the Web interface to program the one touch buttons Solution Please be aware that the IC 409 will assign the TCP IP address automatically to the machine The jumper cable needs to be connected from the IC 409 to the main body allowing this to happen The machine needs to be set to DHCP automatic TCP IP address The TCP IP address for the main body with this configuration will be the one above the TCP IP address for the IC 409 For example if the TCP IP address for the IC 409 is 192 168 1 1 the main body can be accessed at 192 168 1 2 To program the one touch information the main body needs to be accessed at its TCP IP address not the TCP IP address for the IC 409 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0703862EN Solution Usage Description Is desktop faxing for Intel Macintosh available Solution Desktop faxing is not available for Intel Macintosh SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0800138EN Solution Usage Description When storing a PC print job to a public box andchecking the print settings of this job on the MFP panel print quantity copies is displayed as 1 even ifmultiple copies were selected Solution CAUSE Incorrect setting SOLUTION ChangeSoftware Switch 64 to Hex Assignment 1 1 Touch Software Switch Setting 2 Touch Switch No and enter t
631. to remove the invalid character 6 Exit to normal operating screen SPECIAL NOTE Solution contribution by Gregg Gallant and Cesar Jimenez Production Print SSD Solution ID TAUS0703101EN Solution Usage 5 Description C 4501 C4501 at power up Solution PROBABLE CAUSES 1 The PH unit has failed Replace the PH unit p n A00J R741 00 2 Failed power supply Replace the DC power supply p n AOOJ M404 05 3 ICP6 on the PH relay board REYB PH is open Replace REYB PH p n A00J HOOA 02 4 1ICP22 on thePrinter control board PRCB is open Replace the PRCB p n A00J H001 06 SPECIAL NOTE Solution contribution by Bill Hall Tom Kelly Workgroup SSD and Cesar Jimenez Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 262 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0703850EN Solution Usage 5 Description CC165 error code after updating the firmware on the machine Solution PROBABLE CAUSES 1 There is a model mismatch between themachineand document feeder The bizhub C650 should be installed with the DF 610 The DF 611 is for use with bizhub C550 C451 C353 C253 C203 2 Failed flash ROM on the ADF CB Please try rewriting the firmware to the flash card and reflash the machine If the flash does not help then please replace IC 17 p n V864 8000 79 on the document feeder control board If the problem is not resolved rep
632. to the SSD Home Page link located in the middle of the page Select the Download MSDS Drivers Firmware and more link located to the left Select a Product Group and then a Product model A File Type and OS are optional selections Click on Show All product related downloads are listed with the most current at the top of each category SPECIAL NOTE Solution contribution by Clinton Marquardt ESS ONODORWND Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 333 bizhub C650 Warm up wrong display incorrect operation lock up Solution ID TAUS0902696EN Solution Usage Description On the MFP with an AU 201 installed Printing is indicated after a fax job and a print job are received simultaneously The touch panel is unusable frozen Solution CAUSE Firmware bug SOLUTION Please install the following firmware bizhub C650 C550 C451 C353 version R6 GCZ bizhub C203 version R6 GEZ bizhub C253 version R6 GDZ Note The firmware is available for download via the Konica Minolta Download Selector Login in via www mykonicaminolta com Select the Service tab located at the top of the page Select the SSD DNA Drivers MSDS link located to the left Select the Continue on to the SSD Home Page link located in the middle of the page Select the Download MSDS Drivers Firmware and more link located to the left Select a Product Group and then a Product model
633. to v1 v2 For the SMB Share setting do this on the MFP Host Address DNS Host Name of or IP address of host File Path path to sharename Specify the full SMB path to the shared folder You do not specify the server host name in the path User ID Username Password Password So here is what it should look like if the shared folder is named share and is in the root Host Address mycompany dc1 san1 mydomain com orthe TCP IP address File Path share Note that it is not share It is just share If the folder is several folders deep i e data users share then the File path would be data users share IMPORTANT The path to the shared folderis CASE SENSITIVE in mostinstances for Linux and Unix If the shared folder is named Shared then the file path will be Shared not shared If the path is Data Users Share then the File Path will be Data Users Share not data users share SPECIAL NOTE Solution contribution by David Holt District Service Manager Midwest Region Solution ID TAUS0902920EN Solution Usage Description The PageScope Enterprise Suite Outlook Add in is a chargeable application available from the Solutions Engineering Center SEC It synchronizes contact information from an Outlook 2007 address book to a user s PSES My Panel Address Book The PSES Outlook Add in password is directly linked to the PSES Username and password Contacts are maintained through an Outlook Address Book eliminating the need to a
634. tomer will be able to just scan the next job SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0900812EN Solution Usage Description Finisher with a ZU 603 punch installed does not update when changing firmware Solution CAUSE Firmware was not updated in the correct sequence The main body must be updated before the finisher SOLUTION Use this procedure to successfully update the firmware 1 When the update screen is displayed select No for the finisher then press the Start key 2 When complete recycle the MFP with the CF card still in the MFP 3 When the update screen is displayed turn off all selections except the finisher by pressing the No button The finisher will now update successfully SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE andlan Lynch Production Print SSD Solution ID TAUS0901008EN Solution Usage Description LDAP does not connect Solution CAUSE Incorrect settings Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 328 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION In Utility amp gt Administrator Settings amp gt Network Settings amp gt Enable LDAP Set toON amp gt return to Administrator settings amp gt select Security Settings amp gt Security Detail Settings amp gt Set Manual Destination Input to Allow SPECIAL NOTE Solution contribution by Chuck Tripp and Mark D Attilio
635. ttilio Production Print SSD Solution ID TAUS0702383EN Solution Usage 2 Description Black text on agray backgroundappears morebold thanthe same text printed onregular white background Solution CAUSE A settings change is required SOLUTION In order to have the text on the gray backgroundbethe sameason thewhite please change the driver settings 1 For the Emperon Controller set OFF for Photo Smoothing and set Resolution or High Resolution any setting but Auto for Text screen 2 ForFiery IC 409 set OFF for Edge Enhancement Notes Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 51 bizhub C650 Image too light dark uneven or wrong color a Refer to attached document for more detail b To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800805EN Solution Usage 2 Description Copies from the glass or EDH are light Prints are normal density Solution CAUSE Mis alignment of lens SOLUTION Perform the mechanical alignment ofthe optics section as described in section 14 1 of the Field Service Manual Please see attachment To viewthe PDF Adobe Reader must be installed Adobe Rea
636. ttings Mon Fri time ON ___ start of day OFF end of day OK 6 Select 3 DATE settings Daily Setting Select Mon Fri ON days when timer operations are performed OK 7 You may enter a password if device is needed outside of normal business hours Password for non business hours enter password to be used for non business hours OK Notes a Device will beep at certain intervals when power off time is reached Device will power off in 5 minutes Device will power off in 3 minutes and Power will turn off soon messages will appear Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 126 bizhub C650 Miscellaneous b Non business password once entered will bring up SleepTime that can be set between 00 05 09 59 This is when device goes intothe Power Off Timer mode SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0901668EN Solution Usage 1 Description Hard Disk Drive HDD part number Solution The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n A02EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n
637. tware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more b Expect more communication problems than on anlSDN or analog line approximately 15 more Workaround If the aforementioned settingsdo not showan acceptable result offer as alternative Unimessage Pro Fax Server Solution where Scan to E mail with auto prefix suffix setting is used depending on the machine Series prefix suffix will be added automatically or can be selected manually RightFax Server with Setup Utility for RightFax using OpenAPI SPECIAL NOTE Solution contribution by KM Europe BEU and Cesar Jimenez Production Print SSD Solution ID TAUS0800962EN Solution Usage 27 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 59 bizhub C650 Miscellaneous Description SERVER CONNECT ERROR message and unable to scan to E mail viaMicrosoft Exchange Server 2003 and 2007 Solution CAUSE An exception for the printer was not added to the Microsoft Exchange Server SOLUTION Have theserver Administrator add an exception for the printer to the Exchange exceptions list 1 Open the Control panel and select Windows Firewall 2 Select Exceptions and Add Port 3 Add a name and Port number 4 Click on Change Scope 5 Select Custom List and add the TCP IP address for the exception SPECIAL NOTE Solution contribution
638. tween serial number and the i Option License Token so that the i Option License Token can be activated on another i Option capable MFP Access the LMS License Management Server 1 Access theLMS through mykonicaminolta com It is locatedunder the Service License Management Server LMS section 2 Through the LMS select Deactivate License Code from the top menu then enter the MFP s serial number 3 Press Retrieve 4 Select the i Option Token Number to be deactivated Note If both the i Option LK 101 and LK 102 Tokens are listed select only one at a time 5 Press Registration then OK 6 Print the Deactivation Code Enter the Deactivation Code at the MFP 7 At the MFP enter Service Mode Utility Details Stop 0 0 Stop 0 1 8 Enter the Billing mode Stop 9 9 Select Deactivation 10 Manually enter the Deactivation Code obtained from the LMS 11 Select the i Option function to disable Note The i Option function to be disabled must match the function selected through the LMS either the LK 101 or LK 102 Only one a time can be selected 12 Press Apply A Deactivation Complete Code will be displayed 13 Print the Deactivation Complete Code Note If the Deactivation Complete Code was not printed before cycling power it can be obtained again Re enter Service Mode Billing Mode press List then the Start button 14 Cycle the MFP power off on Copyright 2010 Konica Minolta Business Solutions U S A
639. ual Bypass tray Solution Please replace the following three units to modified ones at the same time 1 Manual Bypass tray Modified position of the Take up roller and the shape of Guide sheet so that paper can feed directly and securely to nip of the feed roller Modified friction plate Note Please refer to attached Bulletin Number6910 for detailed parts change information 2 Paper Feed Unit Shape of Tray1 paper feed unit guide platehas been changed so that paper can feed directly and securely to nip of theTray 1 vertical transport roller Note The paper feed unit is for the bizhub C552 but it can be installed into the bizhub C451 C550 C650 3 Tray 1 Cassette Assembly When replacing the Tray 1 paper feed unit with the bizhub C552 type the Separator roller may contactTray 1 and a misfeed may occur Therefore please replace the Tray 1 with the modified one at same time Note Please referattachedBypass Tray document and Bulletin Number 6692for detailed parts change information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0901369EN Solution Usage 2 Description How to limit user access to copy scan print user box or fax functions Solution To limit user access perform the following 1 Press Utility Counter key 2
640. ub C203 is now available that enables disables the display of Print a document button and Save a document button Thisfirmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD DNA Drivers MSDS link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left Note Please refer to the attachedRelease Notes for information on this firmware release To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902214EN Solution Usage Description Machine scans originals twice Solution CAUSE This is normal operation if Background Removal is set to Auto SOLUTION If scanning each original twice is not desirable manually selectthe Background Removal level anduse the following procedure 1 Select Copy 2 Select Quality 3 Select Background Removal 4 Select Standard then OK SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0902216EN Solution Usage Description Direct Input and Address Search are missing from the Fax Scan screen Solution CAUSE Incorrect setting SOLUTION Change th
641. uchscreen as desired by the customer Touch OK on the touchscreen Press the Reset key OANDABRWP Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 159 bizhub C650 Miscellaneous SPECIAL NOTE Solution contribution by Ted Young and Mark D Attilio Production Print SSD Solution ID TAUS0802009EN Solution Usage Description Can the Emperon controller print an E mail attachment Solution Due to the specification of the unit not supporting the function the Emperon controller will not printany attachment from an E mail SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802039EN Solution Usage Description Firmware J8 serial number break Solution Please refer to attached Marketing Bulletin 08 GB 040 for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802109EN Solution Usage Description How to disable the beep sound when a fax tranmission does not complete Solution To disable the Fax Incomplete Tone perform the following 1 Press the Accessibility buton 2 Select page 2 2 3 Select 2 Sound Setting 4 Select 4 Caution Sound 5 Select Simple Caution Sound Level 2 6 Set to NO and press OK 7 Press Reset to return to normal mode SPECIAL NOTE Solution contribution by Ron Ree
642. ugh to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error Note that intervention errors do not stop the print process If the Printer Error Message parameter in the Device Description for the writer was set to INQ then the intervention will require an operator input to retry or to cancel the writer At R370 the Printer Error message is not recognized on ASCII printers Change the User defined options parameter to ERRMSGINFO Ifthe Printer Error Message parameter was set to INFO then the driver will continue to retry until the connection has been established or the TCP IP has closed the socket or in the case of a slow printer processor the proper response is obtained which is either the printer is on line or that the printer has received all the data If the connection was eventually successful the intervention message will be attempted to be removed from the message queue and process will continue Please set the Printer Error Message to INFO and the User Defined options to ERRMSGINFO SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800971EN Solution Usage 0 Description HDD Backup Utility User s Guide Solution Main features covered Backing up saving Restoring recovering Wizard oper
643. uitrac Express or Equitrac Office With the Vendor 2 interface you will have access to MFP features such as Auto Color Duplex and Booklet that are not available with the Vendor 1 interface Other features such as User Box and TWAIN scanning are restricted Please refer to the Service Manual for a complete list of restrictions and see the attached Marketing Bulletin forltem numbers and requirements To viewthe PDF you may need to download a free copy of Adobe Reader Note Please contact Konica Minolta foradditional parts information Do not call Equitrac Customer Support SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801734EN Solution Usage 2 Description FK 502 fax communication timeout errors Solution CAUSE No response to V 34 signal High speed fax communication SOLUTION New time settings have been implemented from phase 3 05 onwards New ITU recommendations T 30 for Faxing over IP 450ms time windows between ANSam and DIS Formerly when a V 34 device sent a fax to a non V 34 device the sequence ANSam to DISprogress was75ms Because of the fact that the called device cannot respond to ANSam this setting has been implemented However if the V 17 modulation is used without disabling echo cancellers it will negatively impact the half duplex sequence Therefore to disable the echo cancellers the time window between ANSam to DIS has been changed to 450ms 50ms T 30 will be revised
644. ument PSES MY Panel Setting pdf SCENARIOS The PSES Outlook Add in is also able to operate in several PSES scenarios Scenario 1 Only PSES My Panel Manager installed PSES Authentication Manager not installed PSES My Panel Manager must manage MFP MFP managed by only by MY Panel Manager Scenario 2 Both PSES My Panel Manager and PSES Authentication Manager manage MFP External Server Authentication Active Directory AD is used Pass through Authentication through PSES Authentication Manager to AD Scenario 3 Both PSES My Panel Manager and PSES Authentication Manager manage MFP Authentication is required through PSES Authentication Manager Authentication directly to PSES Authentication Manager Users must be registered in PSES Authentication Manager User List Scenario 4 PSES My Panel Manager and PSES Authentication Manager both installed Only PSES My Panel Manager manages MFP PSES Authentication Manager does not manage the MFP MFP Authentication must be enabled on the MFP Same Users entered on the MFP must also be entered in the PSES Authentication Manager User list Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark Kemp ESS Solution ID TAUS0902962EN Solution Usage Description Some PDF files won t print Solution CAUSE Security restric
645. unctionality will be lost After the software is installed set DIP switch 38 to Hex 0x01 This will enable the faxes to print automatically The code can be obtained via the following link ftp special 12345 onyxftp mykonicaminolta com Vendor_Twain SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0901179EN Solution Usage 1 Description Error message Failed to connect to the LDAP server when performing LDAP search Conditions The Check Connection button was used when setting up the LDAP search Itverified assuccessful It is possible to log into theLDAP server but cannot retrieve any user names Solution CAUSE This is usually caused by an incorrect LDAP search string SOLUTION Check the Search Base setting in the LDAP setup If there is a period in the setting change it to a comma Periods are often changed to commas when addressing LDAP servers Also check the validity of the LDAP server Try toPING the server from a PC using periods instead of commas Make the modifications and try again SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE and Mark D Attilio Production Print SSD Solution ID TAUS0901246EN Solution Usage 1 Description Cannot browse to engine with IC 409 configured Printingvia the Fiery is OK Browse to Fiery is OK PING ofthe engine TCP IP addressis good when using Fiery Solution PROBABLE CAUSES 1 Engine TCP IP address is not obtained by Fiery
646. ur when the value is over 4 1mm Set the value under 4 1mm and then turn OFF ON the main power Set value cannot be reflected if the procedure is not performed Note Whenthe adjustment of Scanner and the position of its components are proper the value is sure to be under 4 1mm Scanner and mirrors unit position adjustment failure Perform Focus positioning of the scanner and mirrors unit adjustment and Scanner position adjustment Loose connection between CCD board CCDB and Image processing board IPB PWB C Remove both connectors mounted on the CCDB and IPB and then securely reseat them Note To viewthe attached Technical Notice and DF actuator document Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800615EN Solution Usage 1 Description DF 601 DF 608 DF 610 DF 611 small odd size originals will jam or a part of the image is missing Solution CAUSE Incorrect settings SOLUTION Set up a memory one touch for small odd size originals from the platen glass Perform the following steps to run custom size paper from the RADF using a memory one touch 1 Press the Application Icon 2 Press the Image Adjustment Icon 3 Press the Standard Size Icon 4 Press the Custom Size Icon 5 Max out the X and Y coordinates 6 Press mode memory and store the
647. us Description How to set up Scan to SMBfor a Microsoft Windows 2000 XP workstation Solution Please perform the step by step procedures outlined in the attached documents Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Victor Miranda DSM Eastern Region and Cesar Jimenez Mark D Attilio Production Print SSD Solution ID TAUS0702437EN Solution Usage 9 Description Part number for the IC 409 System Software DVD Solution Fiery IC 409 System Software DVD version 1 01 p n 4506 7441 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD andlan Lynch Production Print SSD Solution ID TAUS0702567EN Solution Usage 9 Description Instead of 128MB CF cards to update thefirmware can1GB or 512MB CF cards be used to program the MFP Solution Only the 128MB CF card p n 7660 4036 01 is compatible Please see attached photoas reference SPECIAL NOTE Solution contribution by Mark D Attilio Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUS0703749EN Solution Usage 9 Description How to perform the NVRAM recovery procedure Solution Attached isa document which explains how to perform the NVRAM and NICrecovery procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web
648. usiness Solutions U S A Inc March 2010 bizhub C650 Abnormal noise or odor Description Abnormal noise Solution PROBABLE CAUSES 1 The width of the transfer belt cleaner gear is insufficient when engaged with the cleaning motor gear When transfer belt cleaner drive section is overloaded the transfer belt cleaner gear p n AOOJ 2281 00 may pull away from the cleaner motor gear M38 Consequently transfer belt cleaner gear teeth may be wornor chipped off generatingan abnormal noise The contact width of the two gears will be extended from 5 3mm to 9 0mm in order to keep proper mesh This change improves the contact gear ratio from 2 6 to 3 4 and the safe factor from 2 7 to 4 7 Please replace the three modified parts shown in the attached Technical Notice and Parts Manual pages there is also one additional new part collar Please replace all 4 partsat the same time Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 When continuously printing originals with very low C W or B W ratio toner stays on the toner collecting roller of transfer belt cleaning unit Whenbeing cleanea the kinetic friction coefficient between the roller and scraper blade extremely raises The cleaning unit may vibrate because the roller isbinding and the coupling portiontherefore vibrates Consequently the backlash of the gears varies
649. ution ID TAUS0901607EN Solution Usage 4 Description Security features Solution Please refer to attached matrix to view the various security features Features included User Authentication HDD Encryption Automatic Job Erase Temporary Data Overwrite HDD Sanitizing Overwrite all data Hard Drive Lock SSL HTTPS IP Filtering Port and Protocol Control Protection from Virus Worms Secure Print Scan Data Encryption SMTP Authentication POP3 Before SMTP APOP Authentication User Network Authentication ISO 15408 Certification Copy Protect Notes a To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b For more in depth security information please go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html Solution ID TAUS0651550EN Solution Usage 3 Description Konica Minolta Security White Paper Solution See Security White Paper for details Notes a To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html b More in depth security information is also availableon the Konica Minolta bizhub security page http kmbs konicaminolta us content about bizhubsecurity html SPECIAL NOTE Solution contribution by Jim Behrends and Mark D Atti
650. ution by KMBT Japan Solution ID TAUS0802014EN Solution Usage Description After upgrading to version J8 firmware the Biometric authentication requires thata user name and password be entered in addition to a finger scan Solution CAUSE Incorrect configuration SOLUTION To correct this perform the following 1 Select the Utility button 2 Select Administrator setting 3 Select User authentication 4 Select Authentication device setting 5 Select General settings then select Bio authentication 6 Enable the setting for one to many 7 Save and Exit Once this change is madea finger scan will be the only required authenticationto gain entry to scan copy or print a job SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0802056EN Solution Usage Description Unable to access the administrator mode Passcode will not work and machine locks up when trying to reset the paasword in the security mode Solution CAUSE Corupt machine memory SOLUTION Perform a Data Clear in the service mode under System1 amp gt Initialization Be sure to backup all one touch information since it is possible that it could be lost during the Data Clear SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802339EN Solution Usage Description C3202 C 3202 Solution CAUSE Abnormal timing of the fusing motor SOLUTION Replace thePRCB p n A00J H001 06 and M30
651. ution by Ted Young Production Print SSD OMANDAARW Solution ID TAUS0O900380EN Solution Usage Description Is there a way to disable the counter for troubleshooting purposes Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 169 bizhub C650 Miscellaneous Solution To disable the counter for troubleshooting purposes perform the following procedure 1 Enter Tech Rep Mode 2 Select Test Mode 3 Select Running Mode 4 Select the desired paper tray and press Start SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900417EN Solution Usage Description The LDAP search tabis not displayedwhen authentication is enabled Solution CAUSE Firmware problem SOLUTION Upgrade the machine firmware to version G00 R5 or higher Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Special note Solution contributed by Felician Christensen Lincoln Office Equipment SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0900435EN Solution Usage Description How to reprogram the electronic total counters after replacing the NVRAM Solution The counters cannot be reprogrammed Please track the counts from the current count onward SPECIAL NOTE Solution contrib
652. ution by Ted Young Production Print SSD Solution ID TAUS0900580EN Solution Usage Description How to increase the timeout value for a PageScope Web Connection session Solution If the utility is used with the cache enabled and Administrator mode has timed out the timed out page may appear even when PageScope Web Connection is accessed again In addition since the machine control panel remains locked and cannot be used the machine must be restarted with the main power switch In order to avoid this problem disable the cache To disable the cache Microsoft Internet Explorer 1 On the Tools menu click Internet Options 2 On the General tab click the Settings button under Temporary Internet files 3 Select Every visit to the page and then click the OK button Netscape Navigator 1 On the Edit menu click Preferences 2 Under Category on the left click Advanced then Cache 3 Under Document in cache is compared to document on network select Every time Mozilla Firefox 1 On the Tools menu click Options 2 Click Privacy and then click the Settings button at the bottom of the dialog box 3 Select the Cache check box under Private data select the Clear private data when closing Firefox check box under Settings and then click the OK button SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900749EN Solution Usage Description C
653. vice off 2 Select the option that will allow you to Change Device Desc 3 On the first screen look for the Printer error message parameter and change it to INFO 4 Page down twice and look for the User defined options parameter it should read IBMSHRCNN under thisadd ERRMSGINFO 5 Start the writer and vary the device on and test These changes must be done for the other device on the AS 400 SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800353EN Solution Usage 1 Description Does the AU 101 or AU 201support external server authentication Solution The AU 101 and AU 201do not support external server authentication SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800549EN Solution Usage 1 Description If the machine is equipped with the AU 101 can the machine be accessed using the user name and password Solution The machine can be accessed either with the AU 101 or from the control panel using the user name and password SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800820EN Solution Usage 1 Description How to set upscanning to a USB flash drive Solution MFPSettings Press Administrator Setting Press System Settings Select User Box Settings Select External Memory Function Settings Select Save Document ON Press OK Press Close 4 times Reboot the MFP ONDOABRWND
654. ving the VI 504 interface board for the IC 409 after removing the Fiery with the Relay Circuit Board and changing it to an embedded controller Solution PROBABLE CAUSES 1 PWB JMP p n A00J H025 00 has been removed from Connector PJ17 on the PWB MFP The PWB JMP is removed when installing the VI 504 interface which is used in conjunction with the IC 409 Note Please view attached photos which show the location of the PWB JMP and the attached Installation Instructions for the Video Interface Kit Image Controller To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT When installing an IC 409 with the VI 504 interface board please keep the PWB JMP It will be need to be reinstalled if the VI 504 is removed from the PWB MFP 2 Memory missing on the PWB MFP Install the correct memory on the board SPECIAL NOTE Solution contribution by Rich Raynor ESS SSD and John Sobala DSM East Region Solution ID TAUS0703229EN Solution Usage 3 Description C 2A0x or C 265x at power up Solution CAUSE EEPROM access error Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 272 bizhub C650 Warm up wrong display incorrect operation lock up SOLUTION Replacetoner cartridge IU related to the error code ITEM ERROR ITEM A070230C 2A03 Yellowtoner cartridge A070330C 2A02 Mage
655. ware is needed to print form a Jamex coin op device Note Please see the attached Marketing Bulletinto obtain details concerning the special firmware needed for printing To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Install the firmware and change Software Swtich 39 to Hex value 01 To changea softwareswitch 1 Enter the Service mode 2 Select System 2 3 Select Software Switch Setting Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0802327EN Solution Usage 7 Description What steps should be performed if the Initialization procedure fails to clear the License Management Error Solution After an Initialization code has been received from SSD Technical Support the Initialization procedure fails to clear the License Management error on the MFP An Invalid setting message may be displayed on the MFP after entering the Initialization code If the Initialization procedure fails to clear the License Management error on the MFP The NVRAM and Service EEPROM boards need to be replaced with bran
656. wnload N G Solution CAUSE The format of the CF Card is incorrect This may be caused by using previous versions of the Firmware Imaging Toolkit to program the card or by formatting it in FAT from Microsoft Windows SOLUTION Use Cygwin to program the card with the correct format following this method 1 Extract the firmware to the root C drive to create the following directory C card_work 2 Open the command prompt and change directory to C card_work 3 Type the following command mkcfldr ti1 f 3b replace ti1 with the appropriate machine code Note Ti1 is the MFP model name code this code will be different for each model as shown below f should read as the current drive where the CF card is inserted e f etc Switches used for setting the MFP model environment in Cygwin are bizhub C353 Tit bizhubC253 Ti2 bizhubC203 Ti2 5 bizhubC650 Mi1 bizhubC550 Mi2 bizhubC 451 Mi3 Pleaserefer to appropriate bulletin for additional machine codes Please also see attached documentation as an example of the Cygwin Directory structure and command for programming a CF Card To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Holt SSD DSM Midwest Region Solution ID TAUSO900989EN Solution Usage 2 Description How to obtain spool files from an
657. wo gears on the rear side there is a sensor on the opposite side of the gears c After you remove the gears close the door and listen for the squeaking noise while in idling mode d If the noise is gone clean shaft p n AOOJ 8978 00 and idle rollers p n 4004 5974 02 as seen in the attached Parts Manual document If deemed necessary replace the Paper Exit Guide assembly p nA00J R755 00 for the bizhub C650 C550 C451 and p nAOPO R737 11 for the bizhub C652 C552 C452 2 Fusing Shaft 2 p n AOOJ 2315 00 has front to rear play allowing the shaft retaining clip C clip to ride against the bearing Install a nylon spacer p n 56AA 4269 0 between the clip and bearing at the front and rear of theshaft Please refer to the attached Fuser Squeak At Idle document for detailed information bizhub C650 C550 C451 only 3 Movement of the cam gear on the shaft located on the rear of the fixing unit causes a clicking sound Please install the countermeasure kit which is outlined in the attached Bulletin Number 5947 4 The bushing which holds the brush roller in the fusing unit is slightly angled to the roller shaft the edge of the bushing is vibrating Please apply heat resistant conductive grease like SANKOL ECG25 p n A00J PP00 00 between the brush roller and bushing Please refer toattached Fusing Noise Countermeasure document 5 The Fusing Drive Unit Paper Exit bearing and or Eject Drive gear 16T has failed Replace the paper exit bearing
658. working out of the box Microsoft Windows Vista reported some memory problems This issue could be solved by enabling the compatibility mode Windows XP SP2 for the application bash exe located in the bin folder of Cygwin bin folder of bizhub C550 firmware Note Please refer to attached file for additional detail To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0703461EN Solution Usage 1 Description When creating a PageScope Driver Packaging Utility DPU package and saving the package with the setting to launch with Administrative credentials the pop up Authentication checkbox is not preserved when a domain user installs the package Solution Konica Minolta Japan has released a special PostScript driver based on the bizhub C451 C550 C650 version 5 1 2 PostScript driver which will work with DPU version 1 2 0 3 to address this issue The pop up Authentication driver setting is preserved with this special driver however Printing Preferences are NOT preserved Please contact SSD support and ask for Mark Kemp to obtain this special driver Note Further modification of the special driver to include the functionality of preserving Pi
659. x11 Output 11x17 and select Tray 1 go to Layout and select Booklet go to Finishing and select Center Staple amp amp Fold go to Cover Mode and select Front Cover and Tray 2 Note The firmware version onthe test bizhubC550 is version 6B Copy Mode Set 11x17 plain paper in Tray 1 Set 11x17 Thick 2 paper in Tray 2 Set paper tray settings to be Thick 2 Go to Application and select Booklet Select Tray 1 as your paper tray Go to Application amp gt Cover Mode setting and set Front Cover Select the paper tray for Front Cover to be Tray 2 Go to Finishing and select Center Staple amp amp Fold Press Start SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD NOOR WD Solution ID TAUS0800811EN Solution Usage 2 Description When scanning to E mail the From address listed on the received E mail is from a previous owner of the machine Solution CAUSE TheMFP is set to Current Settings and is using data from the previous owner SOLUTION To set theMFP to Factory Default follow the procedure below Press the Scan Fax button Press the Utility button Select User Select Scan Fax Settings Select Default Scan Fax Settings and set it to Factory Default Press OK 2x Press Close 2x to exit the mode SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD NOOR WD Solution ID TAUS0800967EN Solution Usage 2 Description Separate
660. y Solution CAUSE Fuser unit not seated fully SOLUTION Reseat the fuser unit ensuring that the unit is properly seated If the code continues to persist replace the fuser unit p n AOOJ R721 11 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800440EN Solution Usage 1 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 290 bizhub C650 Warm up wrong display incorrect operation lock up Description Cannot print meter count list with Vendor 2 mode external device connected to engine Solution CAUSE The engine specification does not allow meter count list to be printed with Vendor 2 mode enabled SOLUTION To print the meter count list perform the following 1 Access Tech Rep Mode Service Mode for the appropriate engine 2 Press STOP and 9 to access Management Mode 3 Set the machine to Unset 4 Exit Tech Rep Mode 5 Access engine s meter counts screen 6 Press Print to print to the meter count list Note Print the meter count list from bypass tray 7 Reconfigure engine for Vendor 2 mode SPECIAL NOTE Solution contribution by Rick Veale ESS SSD Solution ID TAUS0800452EN Solution Usage 1 Description When using Vendor mode copy jobs print out but print jobs do not Solution CAUSE Incorrect setings SOLUTION Afterenabling Vendor mode set the security settings for the function of Vendor mode To Access the settings use
661. y Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0702906EN Solution Usage 1 Description Gradation Adjustment button is missing in the Admin Mode Solution CAUSE The Bias Voltage Choice soft switch is ON selected SOLUTION Turn Bias Voltage Choice OFF 1 Enter Service Mode 2 Select Image Process Adjustment 3 Select Dev Bias choice Select OFF SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703277EN Solution Usage 1 Description When placing letter paper in the Document feeder the copier indicates A4 Solution CAUSE An improperly functioning DF Table Resistor or an incorrectly adjusted resistor SOLUTION Make the following adjustment aftereither of the following procedures has been performed When the document width detection variable resistor has been replaced When the EEPROM has been replaced Call the Service Mode to the screen Touch ADF Touch Original Tray Width Widen the width across the edge guides 1 by sliding them to the A3 297mm position Touch Max Width Press the Start key OK is displayed when the adjustment has been completed Narrow the width across the edge guides 1 by sliding them to the B6 125mm position Touch Min Width 10 Press the Start key 11 OK is displayed when the adjustment has been completed 12 Touch END 13 Touch Exit on the Service Mode screen 14 Turn
662. y and OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703418EN Solution Usage Description Non driver based printing of raw ASCII text exhibits incorrect character spacing too close when using the printer Courier font Solution CAUSE An abnormality with firmware version 58 SOLUTION Upgrade the bizhub C451 C550 C650 to version 6B or above The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to the attached exerpt from the Print Operations Users Guide regarding available font selections that affect non driver based printing of raw ASCII text To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0703816EN Solution Usage Description Color copies are distorted but prints are normal Solution CAUSE Bushing on the 2nd mirror assembly is binding SOLUTION Clean and or replace the bushing p n 4002148001 if damaged SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801175EN Solution Usage Description When printing on thick paper the first sheet is O
663. y only be used between other bizhub C350s 2 CAUTION The bizhub PRO C500 8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0702748EN Solution Usage 3 Description Device not supported message with TWAIN driver Solution CAUSE Firmware update required Currently there is not a NonGUI version of theTWAIN driver that is supported with version 6b SOLUTION In order to connect to theMFP with the latest NonGUITWAIN driver use version 58 firmware Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0634060EN Solution Usage 2 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 340 bizhub C650 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701040EN Solution Usage 2 Description How to access Enhanced Security Mode Solution To access Enhanced Secur
664. y paper is added on top of paper remaining in the tray the surface area between the remaining paper and the newly added paper may have an extremely low friction potential This is dependent upon the type of paper being used or how the paper may have been stored Note Wax coated wrapping is used by some paper manufacturers to prevent humidity from accessing reams of stored paper SOLUTION A special modified guide plate p n AO0J662900 should be installed to prevent mult feeding or misfeedingof paper Please refer to the attached documentation for detailed information To view the PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703177EN Solution Usage 6 Description Multi sheet feeding from Tray 3 Solution CAUSE When Tray 3contains approximately 500 sheets of paper multiple sheets of paper are feeding into the machine SOLUTION Replace the Pick up roller p n 56AAR72100 This roller is used in the bizhub 600 750 andis approximately 1mm to 2mm wider than the existing pick up roller in Tray 3 Install therolleronto the hub and cut the excess to allow the roller to fit properly Note Attached is an illustration showing the bizhub 600 750 pick up roller SPECIAL NOTE Solution contribution by Rich Raynor ESS SSD Solution ID TAUS08009
665. your SoftSw Settings andselect Switch No 48 Select Hex Assignment select right arrow and enter 8 If done correctly you should be able to see under Bit Assignment the following 0000 1 000 Select Fix Select End Reboot the MFP b Please refer to the attachedRelease Notes for additionalinformation To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS and Cesar Jimenez Production Print SSD Solution ID TAUS0801888EN Solution Usage 14 Description Replaced the fusing unit in the machine and the fuser counter will not reset Solution PROBABLE CAUSES 1 The fusing unit has been installed in a machine previously and the Pico fuse has already been blown Install a new fusing unit p n AOOJ R721 22 and power up the machine 2 Connection from the Pico fuse to the Printer Control Board is not being made Check continuity from the Pico fuse inside fusing unit to the fuser connector bottom 2 contacts on left side With the fusing unit removed check continuity from CN36 pins 13 and 14 inside the right door of machine to CN28 pins 1 and 2 on the Printer Control Board Repair the damaged wiring or connector as necessary See the attachments for detailed locations of the connectors To viewthe PDF you may need to download a free copy of Adobe Reader 3 The PWB Assembly EE SV ERB board has failed Replace the PWB Assembly EE SV ERB board p n A00
666. ype CD C450 12 Then type in CD card_work 13 Finally type mkcfD D being the drive letter ofthe CF Card Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 98 bizhub C650 Miscellaneous Note Pleaserefer below to thecorrect syntax commands to use 14 Click on Enter 15 Wait a few minutes for completion Will give you a checksum Note Please follow the procedures mentioned in the attached documentation To view a PDF you may need to download a free copy of Adobe Reader Syntax commands for each model COMMANDS D being the drive letter of the CF Card bizhub C200 mkcf tie D bizhub C203 mkcf ti25 D bizhub C253 mkcf ti 2 D bizhub C350 C351 C450 mkcf D bizhub C353 mkcf ti1 D bizhub C451 mkcf mi3 D bizhub C550 mkcf mi2 D bizhub C650 mkcf mi1 D SPECIAL NOTE Solution contribution by lan Lynch and Cesar Jimenez Production Print SSD Solution ID TAUS0900013EN Solution Usage 2 Description How to use the Firmware Imaging Toolkit software Solution Please perform the step by step procedure mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html CAUTION Never format the CF card on color machines Notes 1 Before installing the most current version always delete the previous version via Add and Remove Programs 2 Firmware
667. zhub C650 Software Driver related been established an E mail will be sent when the solution is updated c For phone advisors please attach to this solution for an automatic E mail that will be sent to the technician when this solution is updated End the call with call code Escalated to Japan d To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS1000163EN Solution Usage 0 Description Login error on the MFP when attempting to print to an IC 409 with User Authentication on an external server Solution CAUSE This iis caused by incorrect settingsapplied to the IC 409 print driver SOLUTION Check for correct settings The following setttings are required to sucessfully printto thelC 409 with User Authentication on an external server 1 Under the Job Info tab of the print driver enter a valid Username and password that can be authenticated against the specifed external server 2 Enter the Authentication Server Name or IP address of the external server to be used for authentication Note This external server setting must match the settings applied on the MFP under the User Authentication setup Refer to the attached PDF for screen images and driver settings Note To view a PDF Adobe Reader must be installed Adobe Reader can be downl

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