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BANKING ACCOUNTS TERMS AND CONDITIONS

1. 30 8 Bank and corporate cheques ea 30 Oe GhegterdishonoulSeeeeeee re sence rere eet eer ere re ree rer ee 30 10 Lost or stolen cheques and cheque books 30 11 Liability and indemnity cheques Contents 31 32 33 34 35 Automatic payments 2 22 02ee eee e eee eee 31 Sia lypesiof automatic paymentS essess ceesee sees 31 S12 DIAO E EE a E E mn sae ae peer cn eer 31 Sita eemeehlOGicalipaymentSi eens sere eeeeter cere ren etree es 31 31 4 Liability automatic payments 0 0 0 31 Staff assisted transfers cc ceeeeeeee eee es 32 32 1 Internal account staff assisted transfer 32 32 2 External account staff assisted transfer 32 32 3 Real time electronic funds transfers 32 32 4 Additional requirements for non verified accounts 33 32 5 Liability staff assisted transfers 33 VisaiDebiticand enn cere eter tre trreccrecercac eerie err 33 Cheb ACUTE Ko aanouncasons socnosdoncnpoutaosesuasaepevaedoonten 33 C2 AUsingdiyouncard an E E 34 33 3 Restrictions and transaction limits man E 34 33 4 OM el alee nen casa E AA A A E ake eater 34 33 5 Your liability Non PIN generated transactions 34 33 0 i Cardiiransactions n a ee a ea R 35 Sky M Additionallcards aee R E 35 33 8 sOreigniCUMmency tranSACtonS u ea 35 SENS Caines VCE cn ccussonncasssnuesco
2. You may authorise for a third party to view your account information but not transact on your account s You may authorise us to provide a third party with copies of your statement or with view only access to your accounts via Internet Banking For further information on providing information to a third party please contact our Customer Service Centre on 1300 660 115 or visit your local branch 18 CHANGING DETAILS ON YOUR ACCOUNT If you choose to revoke the authority of an account signatory or appoint a new signatory or change your information supplied in your account application form e g change your address details such a change will only be acted upon by us upon receipt of written notice of that change As noted in section 16 you remain liable for Visa Debit card transactions until the card is returned to us and all legitimate outstanding transactions You must notify us promptly of any change to your name or address We will not be responsible for any errors or losses associated with account changes where we have not received prior notice You can provide a written notice by sending us a letter facsimile refer section 1 for our contact details a secure email from Internet Banking or by providing written instructions at your local branch Note Any written instructions must be signed according to the signing authority of the account For example if the signing authority of an account is two to sign
3. means you or a person who is authorised to operate your account and includes without limitation an additional cardholder and an authorised user authorised user means any third party who is authorised by you to use Rural Bank Internet Banking and or Phone Banking services to access and operate your nominated account s and who is are registered with Rural Bank as an authorised user notwithstanding your responsibility for use of the Rural Bank Internet Banking and Phone Banking services BECS means the Bulk Electronic Clearing System that is governed by APCA and is the system used for the exchange of most electronic transactions between financial institutions in Australia Bendigo Bank means Bendigo and Adelaide Bank Limited ABN 11 068 049 178 who act as an agent on behalf of Rural Bank and offer limited banking services to Rural Bank customers 4 Banking Accounts Terms amp Conditions Bray conditions means the terms and conditions that apply to the Bpay scheme as set out in section 35 of this document Bpay payments means payments that you or your authorised user s have instructed us to pay to billers who can accept payments made to them through that scheme Bpay scheme means the electronic payments scheme operated by Bray Pty Ltd through which you instruct us to make payments to billers who can accept payments made to them through this scheme branch includes any branch of
4. If we debit or credit your account under an automatic payment arrangement we are not acting as your agent or the agent of another person We are not liable for any loss or damage to you from us not acting as you require 32 STAFF ASSISTED TRANSFERS There are three staff assisted transfer options The table below lists the account types from which staff assisted transfers can be made Account Internal External Real Account Account time EFT Everyday Account v v v Everyday Retirement Account v A v Gold Cash Management 7 z y Account Term Deposit Account vo v v Farm Management r 7 z Deposit Accounts Seasonal Account v v v AgriManager v v v Business Cheque Account v v v Business Manager v v v Everyday Community Account v v v v Available x Not available Fees may apply to staff assisted transfers Refer to the Schedule of Fees and Charges booklet for more information Additional information regarding the recipient account must be provided if you have a non verified account i e non verified means you and your account operators have not completed Rural Bank s Customer identification process Please refer to section 32 4 for details 32 1 An internal account staff assisted transfer refers to the transfer of funds from your Rural Bank account to another Rural Bank account held by you or someone else Internal account staff assisted transfer You can request an internal acc
5. add funds If you withdraw funds within ten calendar days after the maturity date that request for repayment will be processed on the day of receipt thus reducing the balance of your fixed rate FMD Account Funds will be repaid in accordance with your instructions on that day We will apply the interest rate applying to the particular fixed rate FMD amount and term you have chosen on maturity date and not necessarily the indicative interest rate advised in the pre maturity letter as at the maturity date to determine the interest payable on the amount repaid RURAL BANK 25 Part B Your Account cont That interest will be paid in accordance with the interest payment method you selected on your account application form In the event that you withdraw part of your funds within ten calendar days after the maturity date and the balance is rolled over into a new fixed rate FMD Account the balance of the new fixed rate FMD Account will be the reduced balance and the interest rate applicable to the new fixed rate FMD Account which may be less than the interest rate payable if there was no withdrawal will apply to the reduced balance not the balance of your fixed rate FMD Account at the maturity date If you request a withdrawal of funds either at maturity or within ten calendar days after maturity that request will be processed either on the maturity date or on the day we receive your request as applicable relevant day an
6. by post by facsimile by email including secure email or 12 Banking Accounts Terms amp Conditions by publication in a national or local newspaper on our website or by any other means permitted by law Notices or other documents are deemed to be received by you where given personally on the date of service where posted on the date it would have been delivered in the ordinary course of post where sent by facsimile email or other electronic means on the date on which the machine from which it was sent produces a report indicating that the notice or other document has been sent and in the case of notices published in a newspaper or on our website on the date of the first publication 9 COMMUNICATING WITH US If a communication is given by you it must be signed by you or where you are not an individual by an authorised person Notices for us should be sent to our mailing address outlined in section 1 Unless otherwise agreed we will not maintain or transact on your account before receiving a signed written instruction from yourself or your authorised signatory 9 1 Authority to submit instructions via telephone or facsimile If you wish to authorise for instructions from yourself or your authorised signatory to be submitted via telephone and or facsimile then you must advise us of this request in writing by completing the Instruction Authority Schedule on your account applicati
7. one or more persons open an account in which they are named as trustee for another person s e g Trustee accounts by parents or guardians for children you are the Trustee under a will and or you are the Trustee under a deed of family arrangement If you open a trust account we are not taken to be aware of the terms of the trust and we do not have to verify that any transactions you carry out on the account are authorised by the terms of the trust You indemnify us against any claim made upon us in relation to or arising out of the trust Note Real estate trust accounts Solicitor trust accounts and the like are not offered by us 16 AUTHORISING SOMEONE TO ACT ON YOUR ACCOUNT You may nominate someone else to be an authorised signatory on an account Please note authorised signatories must be at least twelve years of age If an account has a credit facility attached to it then authorised signatories must be at least eighteen years of age An authorised signatory is someone you appoint to U access or operate your account however they are not a legal owner i e they are not a joint account holder Please remember you are liable for all transactions initiated by an authorised signatory An authorised signatory is able to use the account in the same way you can e g by giving us maturity instructions making withdrawals transfers and performing other actions that may incur fees and you agree to be bound
8. payment on your behalf The Bray scheme is an electronic payments scheme through which you or your authorised user can ask us to make payments to billers who inform you that you can make Bray payments to them via the Bray scheme Rural Bank is a member of the Bray scheme however Bendigo and Adelaide Bank Limited act on our behalf in all matters relating to the Bray scheme This includes facilitating access to the Bray scheme for our customers when they use Rural Bank Internet Banking and Phone Banking services You or your authorised user can only make Bray payments through the Bray scheme from a nominated account if you or your authorised user has access to Internet Banking and or Phone Banking Neither Rural Bank nor Bendigo and Adelaide Bank Limited is acting as your agent or the agent of the biller when arranging and making a Bray payment on your behalf 36 2 How to access Bpay Bray is available for use via both Internet Banking and Phone Banking To access Bpay via Internet Banking select Payments from the main menu which runs across the top of the Internet Banking screen and either select a biller you may have previously set up or create a new biller file by selecting Add New Bpay from the dropdown box You can practice setting up a new biller and sending payments using the online demonstration on the Rural Bank website at www ruralbank com au Alternatively you can access Bpay
9. via Rural Bank Phone Banking 36 3 Using the Bray scheme When you or your authorised user tells us to make a Bray payment you or your authorised user must provide us with the following information together with such other information as we may require at the time the account from which the Bray payment is to be debited the Bray biller code of the biller to be paid the amount of the Bray payment the date on which the payment is to be made and the biller customer reference number You acknowledge and accept that we are not obliged to effect a Bray payment if you or your authorised user do not give to us all of the above information or give us inaccurate information Upon receipt of the required information we will debit the account you or your authorised user specify with the amount of that Bray payment We may decide not to make the Bray payment if there are insufficient cleared funds in the specified account at the time you or your authorised user have told us to make that payment 36 4 Payments We may impose restrictions on the accounts from which a Bray payment may be made or impose limits on the amount of Bray payments We will not accept an instruction to stop a Bray payment once you or your authorised user have instructed us to make that Bray payment except for future dated payments which can be cancelled before the payment due date You must notify us immediately if you or
10. 15 000 and therefore you will earn 3 50 p a Interest Balance of x applicable days in X days in earned your account interest rate a year the month 15 000 x3 50 p a 365 days X 30 days 43 14 Note Assuming your account maintains the same balance for the entire month Calculating interest earned PER ANNUM if your balance is 15 000 and therefore you will earn 3 50 p a Interest earned Balance of x applicable your account interest rate 15 000 x 3 50 p a 525 00 Note Assuming your account maintains the same balance for the entire year 22 2 Tiered interest rates Please refer to the Product comparison table features to determine if an account has a tiered interest rate 22 2 1 What is a tiered interest rate Tiered interest rates generally enable you to receive a higher rate of interest on your entire balance as your funds move from one tier to the next However from time to time some tiers may have the same interest rate You should note that we may vary account terms to change the tiers If an account has tiered interest then the interest rate that applies to the whole balance of the account is directly linked to the balance of the account The following table is an example of how tiered interest rates may apply to an account To work out which interest rate applies first determine the balance of your account and look up the corresponding interest rate Example tiere
11. DGR or registration or association with other regulatory bodies that require non profit status and or the particular community purpose for registration Part C Accessing your accounts 29 ACCESSING AND OPERATING AN ACCOUNT 29 1 Over the counter services Over the counter services including deposits to your account account opening and account information are provided to you on our behalf by Elders Rural Services Bendigo and Adelaide Bank Limited and Community Banks and other agents limited to account opening You acknowledge that Over the counter cash withdrawals are not available excluding Bank Post Corporate and bank cheque withdrawal requests are subject to cut off times and are not available on demand over the counter please refer to section 30 8 and Elders Rural Services Bendigo and Adelaide Bank Limited and Community Banks and other agents we appoint may receive collect and disclose to each other personal information you provide us that relates to your account and your use of your account Both they and we may use that information for purposes relating to administration of your account and also for direct marketing to you business planning product development and customer data analysis 29 2 Depositing cheques into your account The proceeds of cheques and other instruments deposited are not available until cleared and paid which usually takes a minimum of three business days but may
12. Internet Banking and Phone Banking where the information has been obtained by or in conjunction with any person using your PIN or access ID or the PIN or access ID of your authorised user or e any unauthorised access to your information transmitted by us through Internet Banking or Phone Banking in relation to a nominated account You acknowledge and accept that Internet Banking and Phone Banking may only display transactions and balances current as at the previous business day 34 10 Cancelling your Internet Banking and Phone Banking access You can cancel your or your authorised user s Rural Bank Internet Banking and or Phone Banking access by contacting Rural Bank Internet and Phone Banking Support Services on 1300 651 839 Any payments you have requested to be made after we receive notice of such cancellation may not be made Note Previously scheduled payments may already have been processed overnight 35 SECURITY TOKENS A security token is a key ring sized device that generates a random six digit number or authentication key which you use in conjunction with Internet Banking to reduce the chance of an unauthorised user accessing your account 35 1 Security token activation options Security tokens can also be activated for the following Internet Banking services Logon A security token is mandatory for access to the following Internet Banking services Pay Anyone adding a new payee Bulk
13. and make balance v v v amp x x enquiries at any ATM in Australia or Overseas displaying the Visa symbol Pay for purchases and withdraw cash v v v x X x using EFTPOS Deposit and withdraw cash using v v v Se amp x Bank Post Pay for purchases using Visa in person v v v x x x or over the phone or internet CHEQUES Personalised cheque book v v v x x x Corporate and Bank Cheques v v v v v v ELECTRONIC ACCESS Internet Banking including Pay Anyone v v v View only vy View only access access Phone Banking v i vi View only A View only access access Transfer funds automatically using v v v x Direct credits x direct debits and or direct credits only Pay bills using Bray v v v x vo x Make periodical payments v v v x ve x Make bulk payments x x x x x x OVER THE COUNTER Transfer funds electronically to another v v v v v v Rural Bank account to another financial institution or overseas Deposit cash and or cheques to v v v v v v your account v Available x Not available Notes 1 You may be charged a fee by another financial institution if you use their ATM Transactions performed at Bendigo Bank and Adelaide Bank ATMs are free 2 There is a 1 000 cash limit per day per card for cash withdrawals made using a Visa Debit card and PIN 3 Bank Post is available at Australia Post s discretion and may not be offered for business and high volume transactions 4 Pay Anyone use
14. even if that person found it or stole it unless the bank has reason to suspect that the cheque might have fallen into the wrong hands If you delete these words the cheque becomes an order cheque If a cheque is an order cheque except in cases where the cheque is crossed and must therefore be paid into an account the bank on which the cheque is drawn should only pay it a to the named payee or b to any other person to whom the named payee by endorsing the cheque on the reverse side has ordered it to be paid If you want a cheque you have written to only be paid to the intended recipient payee you should delete the or bearer text Please note The payee may still transfer the rights to the cheque to another person by endorsing the reverse side of the cheque id LL 30 6 Stopping a cheque payment You may request to stop the payment on a cheque that has not yet been presented To request a cheque to be stopped you must confirm your request in writing and provide us with the following details the account upon which the cheque is drawn the cheque number of the cheque you want stopped the amount of the cheque the payee details of the cheque the date on which the cheque was written and a reason for the cheque cancellation If you would like to stop a cheque it is important you advise us as soon as possible To arrange for a cheque to be stopped contact our Customer Service Centre
15. minor means a person who is less than eighteen years of age a person who has not yet reached the age of majority nominated account s means any account s nominated by you and agreed to by us for use with Rural Bank Internet Banking and Phone Banking services password means the word or sequence of numbers and or letters nominated by you for identification purposes Pay Anyone conditions means the terms and conditions that apply to the Pay Anyone service as set out in section 36 payment product means each of the following facilities or services offered by us cheques incorporating cheque books corporate and bank cheques automatic payments direct debits and periodical payments Visa Debit card Rural Bank Internet Banking Rural Bank Phone Banking Bpay Pay Anyone Bulk Payments and staff assisted transfers personal account means an account that is opened predominantly for personal use and is not opened for business purposes personal customer means an individual who opens an account predominantly for private or personal purposes and not for business purposes PIN means Personal Identification Number that is issued by us or selected by you an authorised user or an additional cardholder to use in conjunction with a card or to access Rural Bank Internet Banking or Rural Bank Phone Banking or to use in conjunction with a security token to u
16. PIN or security token You must notify us immediately if a any record you may have of your PIN or password or any record an authorised user or additional cardholder may have of their PIN or password is lost or stolen b someone has stolen your or your additional cardholder s card c you or your additional cardholder have lost a card d someone steals the token from you or your authorised user e you or your authorised user has lost your security token or f you your authorised user or your additional cardholder becomes aware or suspects that another person knows your or their PIN or password or has used your or their PIN or password without their or your authority 40 3 From within Australia To report a lost or stolen card from within Australia phone the Visa Card Hotline on 1800 035 383 this service is available 24 hours a day seven days a week You can also contact our Customer Service Centre on 1300 660 115 during normal business hours for any issues relating to the use and security of your Visa Debit card access ID password PIN and security token 40 4 From overseas You can contact us while overseas by phoning 61 8 7109 9207 or by fax on 61 8 8121 0106 For issues relating to Visa Debit cards you can also phone 1 303 967 1090 reverse charges this service is available 24 hours a day 7 days a week or access the Visa International website at www visa com to obtain a toll free number for the count
17. Payments processing bulk payments Using your security token with this service provides the following protection When a security token is activated for This will prevent an unauthorised user Pay Anyone every new payee An authentication key from your security token will be required to add any new payee or amend an existing payee from your payee list Please note you will not need to enter the authentication key to authorise a Pay Anyone payment if they are able to login to your Internet Banking session from adding any new payees including themselves to your approved payee list Bulk Payments An authentication key from your security token will be required to process a Bulk Payment file from processing an unauthorised Bulk Payment file We also strongly recommend the use of a security token when you logon to Internet Banking and when you use the services available in Internet Banking particularly if you are likely to access Internet Banking on a computer that may not have all the necessary security and or protection firewalls anti virus software etc available Pay Anyone Every payment Bray Every payment Every new payee Every payment and every new payee The following table explains what protection each option offers and how it may prevent an unauthorised user from accessing your Internet Banking session or withdrawing funds from your account Wh
18. a card which is capable of performing a contactless transaction at a contactless terminal without the requirement to insert or swipe the card contactless terminal means an electronic point of sale terminal which is capable of performing a contactless transaction credit facility means a credit or loan facility attached to a Seasonal Account Business Cheque Account Business Manager account or AgriManager account by which you are authorised to access available credit up to an authorised limit data files means electronic direct entry file data complying with the ABA format draw down means a use of a credit facility by or at the request or direction of a borrower including the making of an advance and the issue of an external obligation ePayments Code means the ePayments code as amended from time to time EF TPOS means Electronic Funds Transfer at the Point of Sale EFT conditions means the terms and conditions that apply to EFT transactions as set out in section 13 1 and section 38 EFT transaction means a transfer of funds initiated by an instruction via electronic equipment using an access ID or PIN to debit or credit an account other than a Bulk Payment transaction An EFT transaction includes without limitation a transaction undertaken using a card and a PIN via EFTPOS or an ATM or a transaction other than a Bulk Payment transaction undertaken using Rural Bank Intern
19. an account can also be thought of as the rate that is paid or charged for the use of money The amount of interest paid or charged to your account is calculated on a daily basis Following is an example of how interest may be calculated and paid to an account Example interest rate For account balances of Sample interest rate 1 00 and above 3 50 p a For example if you have a balance of 15 000 you will earn 3 50 p a calculated daily on your entire account balance If you deposit an extra 5 000 you will continue to earn 3 50 p a calculated daily on your entire account balance 22 1 1 What does this mean in dollar terms To determine how much interest you will earn use one of the following formulae To calculate Use this formula interest earned Per day Balance of your account x applicable interest rate days in a year Interest earned Per month Balance of your account x applicable interest rate days in a year x days in the month Interest earned Per annum Balance of your account x applicable interest rate Interest earned Below are some examples of how to use the above formulae Calculating interest earned PER DAY if your balance is 15 000 and therefore you will earn 3 50 p a Interest earned Balance of x applicable days in your account interest rate a year 15 000 x 3 50 p a 365 days 1 44 Calculating interest earned PER MONTH if your balance is
20. and the additional credit facility terms and conditions all of which contain important information about your rights and obligations prior to making any decision to acquire a credit facility STATEMENTS MADE IN THE BANKING ACCOUNTS TERMS AND CONDITIONS DO NOT CONSTITUTE INVESTMENT ADVICE WE RECOMMEND YOU SEEK INDEPENDENT FINANCIAL ADVICE To the extent that general advice about financial products is provided in the Terms you should note that the advice has been prepared without taking into account your objectives financial situation or needs because of this you should before acting on the advice consider the appropriateness of the advice having regard to your objectives financial situation and needs and you should read each document comprising the Terms and consider the risk factors and other information contained in the payment products EMERGENCY CONTACT NUMBERS Lost stolen or unauthorised use of cards and PINs 1800 035 383 24 hours a day 7 days a week Lost stolen or unauthorised use of Internet Banking and Phone Banking passwords 1300 651 839 during normal business hours 1800 035 383 after hours RURALBANK 1 Contents Defmitonsiandiinterpretations me a n a ee peeyat cere rere eer Producticompanisonitabler meatlrcSm ene etrrttesereentr etn aecereee Product comparison table Access methods 00 00 PART A GENERAL INFORMATION 1 CGon
21. give us any other instruction regarding the account In other circumstances the authority of any one of you is all that is required Please also note that if there is more than one of you Each account holder for a joint account is jointly and severally liable to us for all obligations incurred in relation to the account including any overdrawn amounts You will be treated as holding the account jointly and we may accept for credit to the account any cheque payment order or bill of exchange that is not payable to all of you This means that each of you has the right to all of the balance of the account jointly with the other account holders Should a joint account holder die we may treat the surviving joint account holder as the owner of the account In order to transfer ownership the existing account is required to be closed and a new account opened by the surviving account holder We can send you notices statements certificates or other communications as outlined in section 8 to any one of you at the last recorded address we have for that person For these purposes you appoint each other account holder as your agent for receiving such communications Where you receive communications from us you consent to receipt both in your capacity as account holder and as agent for other account holders and agree to notify all other account holders of the content of any such communications If we do this all of you are deemed t
22. if you or your authorised user have any queries in relation to that transaction 38 Banking Accounts Terms amp Conditions Subject to the requirements of any law where you or your authorised user carry out a transaction via Rural Bank Internet Banking and we make a transaction record or receipt which you can save or print available to you or your authorised user on the website immediately upon completion of the transaction we will not provide you or your authorised user with a paper transaction record or receipt 34 9 Our responsibility for Internet Banking and Phone Banking Subject to any other provisions of these terms and conditions to the extent permitted by law we are not liable to you or an authorised user for or in connection with a any failure malfunction delay or error for any reason of any equipment system or software that is not controlled provided by or provided on behalf of us including without limitation the telephone computer software and telecommunications and ISP services you or an authorised user use to access Internet Banking and Phone Banking b any unavailability or failure of Internet Banking and Phone Banking of which you or your authorised user should have been aware to accept instructions from you c any failure of an access ID or PIN to permit you or your authorised user to access Internet Banking or Phone Banking d disclosure of information relating to your accounts through
23. limit is indicated in the table below Business customers 20 000 Personal customers 15 000 Minors 0 00 Note If you need to transfer a once off amount greater than 15 000 please contact our Customer Service Centre for other transfer options If you do not already have a security token you will be required to obtain a security token before we will approve your request for an increase in your daily limit You can reduce your Pay Anyone daily transaction limit using the Reduce Daily Limits function in Internet Banking Once you have decreased your daily limit it can only be increased again by contacting Rural Bank Internet and Phone Banking Support Services on 1300 651 839 RURAL BANK 43 Part C Accessing your accounts cont 37 3 Using the Pay Anyone service When you or your authorised user tell us to make a Pay Anyone transfer you or your authorised user must provide us with the following information and any other information that we may require at the time the account from which you or your authorised user want us to debit the Pay Anyone transfer the correct account number of the person or business to whom you wish to transfer funds the correct BSB number of the financial institution at which the account to whom you or your authorised user wish to transfer funds is held a payment reference and the amount of the Pay Anyone transfer You acknowledge and accept that we are not o
24. may update such information by publication on our website You can obtain current information by contacting our Customer Service Centre on 1300 660 115 or by accessing our website at www ruralbank com au A paper copy of any updated information will be provided free of charge upon request 11 OTHER IMPORTANT TERMS AND CONDITIONS You authorise us to debit to your account or withdraw or transfer from your account all amounts that you or any authorised signatory refer to section 16 for details instruct or request us to debit withdraw or transfer Without limiting the generality of this authority you agree that it extends to any separate or independent authorisation that you may give for example if you have instructed us or have agreed that some or all of the funds in the account may be applied by us by way of set off against or payment of some other amount or amounts that you owe to us We may adjust debits and credits made to your account to reflect your and our legal obligations for example if we have credited your account with the proceeds of a cheque that is subsequently dishonoured We credit funds on the day they are received by us however we may at our discretion credit funds when they were received by Elders Rural Services or another agent of ours if that is before the day that we subsequently receive them For the purpose of determining the closing daily balance of your account transactions that occur before the end
25. month to At call 3 6 12 or 24 5 years months Minimum opening 1 1 5 000 500 1 000 5 000 balance Minimum operating 1 1 1 500 1 000 5 000 balance Maximum operating N A N A N A N A 400 000 400 000 balance Statement frequency 6 monthly 6 monthly 6 monthly Quarterly and or 6 monthly 6 monthly and or at maturity at maturity Fees and charges v v v v x x7 apply For specific terms N A 25 N A 15 3 15 4 15 4 and conditions on this 212 27 21 3 account please refer to 26 27 section s v Available x Not available Notes 1 Interest may not be paid onal Term Deposit special Refer to your current interest rate card for details 2 Please refer to the current Schedule of Fees and Charges booklet for details 3 Interest is paid at different frequencies depending on the type of Term Deposit you select Please refer to our current interest rate card for details 4 Eligibility criteria applies and account must be in the name of an individual balances down to the minimum opening and operating balances You may need to maintain a higher balance to take advantage of a higher interest rate such as a An individual can own more than one Farm Management Deposit and can own Farm Management Deposits with different FMD providers but the sum of the balances of all the Farm Management General fees and charges may apply These will not be charged to your FMD Account but will be payable
26. off times are also displayed during your Internet Banking session on the payment screens 37 8 Liability for mistaken payments unauthorised transactions and fraud You must notify us immediately if you or your authorised user becomes aware that you may have made a mistake or your authorised user becomes aware that they may have made a mistake when instructing us to make a Pay Anyone transfer except in relation to the Pay Anyone transfer amount refer to section 37 5 for details if you or your authorised user did not authorise a Pay Anyone transfer from your account if you or your authorised user believes a Pay Anyone transfer was not processed in accordance with your or your authorised user s instructions including delays or if you or your authorised user think you or your authorised user have been fraudulently induced to make a Pay Anyone transfer We will attempt to rectify any such matters in relation to your Pay Anyone transfer in the way described in this section If a Pay Anyone transfer is an EFT transaction and the Pay Anyone transfer is made from your account not being a business account without your knowledge or consent liability for that unauthorised Pay Anyone transfer will be determined in accordance with section 39 2 Otherwise except as set out in this section i e section 37 8 we are not liable for any loss or damage you suffer as a result of using the Pay Anyone service You indemnify us a
27. operating N A N A N A N A N A balance Statement frequency Monthly Monthly Monthly Monthly 6 monthly Fees and charges apply v v v lt 7 For specific terms and N A N A N A N A 28 conditions on this account please refer to section s v Available x Not available Notes 1 Interest may not be paid on all balances down to the minimum opening and operating balances You may need to maintain a higher balance to take advantage of a higher interest rate such as a Term Deposit special Refer to your current interest rate card for details 2 Please refer to the current Schedule of Fees and Charges booklet for details 8 Account must be used wholly or predominantly for business purposes Additional eligibility criteria apply for credit facility applications All applications are subject to Rural Bank s normal lending criteria 8 Banking Accounts Terms amp Conditions Product Comparison Tables Access Methods The following table provides a summary of how you can access your Rural Bank account You should refer to the Banking Account Terms and Conditions for more detail regarding specific accounts and other conditions that apply SAVINGS AND TRANSACTIONAL FARM MANAGEMENT ACCOUNTS DEPOSIT ACCOUNTS Everyday Everyday Gold Cash Term Variable Fixed Rate Account Retirement Management Deposits Rate FMD FMD Account Account VISA DEBIT CARD Withdraw cash
28. or resolved you may be able to refer it to the Financial Ombudsman Service Ltd The Ombudsman will generally be able to consider your complaint if itis about a financial service provided by us or an affiliate you are an individual or a small business and the value of the applicants claim is less than 500 000 If you are unsure whether the Ombudsman can deal with a complaint you can call the Ombudsman s office on 1300 780 808 or refer to the Operational Guidelines available at www fos org au 16 Banking Accounts Terms amp Conditions The Ombudsman s office can be contacted via Mail Financial Ombudsman Service Ltd GPO Box 8 Melbourne VIC 3001 Phone 1300 780 808 Facsimile 03 9613 6399 Website www fos org au For more information about resolving complaints contact our Customer Service Centre on 1300 660 115 or access our website at www ruralbank com au 13 1 EFT transactions If your complaint is in relation to an EFT transaction a We will contact you in writing within three business days of receiving your complaint to acknowledge your complaint b If your complaint is not immediately settled to the satisfaction of both you and us we will advise you in writing of the procedures for investigating and handling the complaint c Within 21 days of receiving your complaint we will advise you in writing of either the outcome of our investigation or the need for more time to comple
29. our Customer Service Centre on 1300 660 115 or access our website at www ruralbank com au 14 VARIATIONS TO TERMS AND CONDITIONS BUSINESS ACCOUNTS Where your account is a business account the provisions of section 14 apply a Sections 39 1 ii iii and 39 2 do not apply and subject to section 36 9 you are liable for all transactions on your business account whether authorised by you an authorised user or an additional cardholder or carried out by or with the knowledge or consent of any of those persons b Section 13 1 does not apply and any complaint in relation to an EFT transaction on your business account will be dealt with in accordance with section 13 or if it relates to a Bray payment in accordance with the requirements of the Bray Scheme Rules and Operating Procedures at that time c The sections that do not apply as referred to in sections 14 a and b do not apply notwithstanding any reference to those sections or their provisions in any other term or condition in which case such other term or condition is to be read as if that reference did not appear so that such term or condition is not subject to or qualified by the section or provision that does not apply Part B Your Account 15 OPENING AN ACCOUNT 15 1 Account applications To open an account you are required to complete an application form indicating the account you require You should not complete the form until you have had the
30. provided in writing unless we are able to resolve the matter immediately to the satisfaction of both you and us g If on completion of our investigation we decide that your account has not been incorrectly debited or credited or in the case of unauthorised transactions that you have contributed to at least part of the loss occasioned by the unauthorised use we will supply you with copies of any documents or other evidence relevant to the outcome of our investigation including information about any logs or audit trails relating to the transaction and advise you whether there was any system or equipment malfunction at the time of the transaction h If we conclude as a result of our investigation that your account has been incorrectly debited or credited we will promptly make adjustments to your account including making adjustments to interest and charges and notify you in writing of the amount by which your account has been debited or credited as a result i Alternatively if we decide to resolve your complaint in your favour we may adjust your account accordingly within seven business days of receiving the complaint and provide the information required by section 13 1 f and h above and close the investigation When we choose this course of action we are not required to comply with sections 13 1 a b c and g 13 2 Further information about resolving complaints For more information about resolving complaints contact
31. separate card will be issued for each account for which you are granted card access The issue and use of a card is at all times at our discretion The card will always remain our property and must be returned to us on demand We may issue replacement cards at any time If we issue a replacement card to you or an additional cardholder you or the additional cardholder must not use the card it replaces and you remain liable for any use of the replaced card Refer to the Schedule of Fees and Charges booklet for any fees that may apply Prior to the expiry date of a card we will automatically issue a renewal card unless you request us in writing not to do so At least two months prior to the expiration of a card you or an additional cardholder must notify us of any change of address This will ensure our records are up to date in the event that we mail a reissued card directly You must sign your card as soon as you receive it and ensure that any additional cardholder also immediately signs his or her card A card may not be accepted unless it has been signed A card is only valid for the period shown on it You must choose a password for your card We may ask you for this password at any time as further proof of your identity A cardholder may be required to produce suitable identification when using a card RURAL BANK 33 Part C Accessing your accounts cont 33 2 Using your card 33 2 1 Within Australia A card can be used a
32. take five business days when deposited at Bank Post For joint accounts we may accept a cheque payable to any one account holder into the account A cheque must be deposited within fifteen months from the date the cheque was drawn or it will become stale and is no longer valid 29 3 Inactive accounts We may be required to transfer your money to the Commonwealth Government as unclaimed money if your account is not operated for three years and has a balance of 500 or more If you do not operate your account for three years we may charge an annual dormant account fee in order to meet the costs of maintaining account records Refer to the Schedule of Fees and Charges booklet that forms part of the Terms for details about the fee If there is not enough money in your account to cover the fee your account will be automatically closed We will send you a letter prior to the deduction of any dormant account fee advising you that your account is dormant and that you have the following options you can make a transaction to re activate the account you can close the account or you can close the account and open another account that is more suitable to your needs A FMD cannot become unclaimed money s under the Banking Act 29 4 Our right to cancel a payment product Payment products Payment products include the following facilities or services offered by us Rural Bank Internet Banking Pay Anyone Automatic paym
33. to your account If a Bpay payment is made in accordance with a payment direction that appeared to us to be from you or on your behalf but for which you did not give authority we will credit your account with the amount of that unauthorised payment However you must pay us the amount of that unauthorised payment and you authorise us to debit that amount to your account if we cannot recover that amount within 20 business days of us attempting to do so from the person who received it and the payment was made as a result of a payment direction that did not comply with any requirements we may have for such payment direction If a Bray payment is induced by the fraud of a person involved in the Bray scheme that person should refund you the amount of the fraud induced payment However if that person does not refund the amount of the fraud induced payment to you you must bear that loss and you authorise us to debit the amount of the payment to your account unless some other person involved in the Bray scheme knew of the fraud or would have detected it with reasonable diligence in which case we will attempt to obtain a refund for you of the fraud induced payment If a Bpay payment you have made falls within the type described in section 36 9 iv and also sections 36 9 iii and 36 9 v then we will apply the principles set out in section 36 9 iv If a Bray payment you have made falls within both the types describe
34. transfer is correct If you or your authorised users discover that we have been instructed to make a transfer for an incorrect amount If a transfer amount is incorrect if the amount transferred is greater than the required amount contact the person or business to whom the funds were transferred to obtain a refund for the excess or if the amount transferred is less than the required amount you or your authorised user should make a further Pay Anyone transfer for the difference 37 6 Suspension of the Pay Anyone service We may suspend your or your authorised user s right to use the Pay Anyone service at any time if you or your authorised user is suspected of acting in a fraudulent manner 44 Banking Accounts Terms amp Conditions 37 7 Cut off times Cut off times and payment dates are as per the following table If the Pay Anyone payment instruction is received The payment will usually be received Monday to Friday before 7 00pm th t i Ve E On the next business day Monday to Friday after 70pm VENEN TNE In two business days time On a Saturday Sunday or public holiday In two business days time Pay Anyone transfers may take longer to be credited if you or your authorised user tells us to make a Pay Anyone transfer on a Saturday Sunday public holiday or any other non business day or if the financial institution does not process a payment as soon as they receive its details The cut
35. your authorised user become aware that you or your authorised user may have made a mistake when instructing us to make a Bray payment except in relation to the Bray payment amount refer to section 36 5 for details did not authorise a Bray payment from your account believes the Bray payment was not processed in accordance with your or your authorised user s instructions including delays or think you or your authorised user has been fraudulently induced to make a Bray payment Billers who participate in the Bray scheme have agreed that a Bray payment you or your authorised user make will be treated as received by the biller to whom it is directed on the date that you or your authorised user make that Bray payment if you or your authorised user tell us to make the Bray payment before our payment cut off time on a business day for details about cut off times refer to section 36 8 on the next business day if you or your authorised user instructs us to make a Bray payment after our payment cut off time on a business day or on a non business day or for payment that is made on a future date on the day or next business day you or your authorised user have nominated for a scheduled payment to take place A delay may occur in the processing of a Bray payment where there is a public or bank holiday on the day you or your authorised user tell us to make a Bray payment you or
36. 03 8414 7734 for details Your data files are lodged electronically via Rural Bank Internet Banking You cannot recall your data files after lodgement via Rural Bank Internet Banking If your data files are lodged with us by cut off time they will be processed that day unless you nominate a later date The cut off time is 4 00pm Victorian time on any business day If your data files are either lodged on a day that is not a business day or after cut off time they will be processed on the following business day unless you nominate a later date On the processing day the amounts in your data files will be debited from your nominated account in a one withdrawal transaction i e only one total debit will be displayed and credited to your recipients accounts Those funds will then be available for withdrawal from your recipients accounts Generally amounts will be credited to recipients accounts overnight however this is subject to individual arrangements between us and the recipients financial institution If you hold insufficient cleared funds in your nominated account on a processing day we will notify you via email We will attempt again to process your data files subject to available cleared funds on the following three business days To prevent delays or complications arising in the processing of your data files you must ensure that you have provided us with correct details of the accounts held by your r
37. 11 Part A General Information cont 6 SIGNIFICANT BENEFITS AND RISKS OF PAYMENT PRODUCTS 6 1 Benefits The following benefits apply to payment products Payments can be made outside of business hours The use of payment products may but will not always reduce the risks associated with the theft or loss of cash Depending on the way in which they are used payment products may provide a more efficient way for you to make payments when compared to cash Second level authentication is available for Rural Bank Internet Banking customers to assist in protecting personal information by providing an additional code for use during logon and for authorising payments Refer to section 35 Security Tokens for more details 6 2 Risks Risks associated with payment products may arise These risks can include Unauthorised use of a payment product by a third party including in circumstances where your means to access a payment product such as a card cheque PIN or access ID is lost or stolen You may be able to reduce this risk by taking appropriate steps to protect the security of your means to access the payment product and by carefully checking your statement and notifying us of any errors Further information relating to these risks can be found throughout this document For information about how to reduce these risks refer to section 40 1 Technical errors affecting the procedure or system used for processing pa
38. 115 Facsimile 08 7109 9303 service ruralbank com au www ruralbank com au This document has been prepared without taking into account your personal circumstances objectives financial situation or needs Terms conditions fees and charges and lending criteria may apply Full details are available by phoning our Customer Service Centre on 1300 660 115 online at www ruralbank com au or by visiting your local branch Products are issued by Rural Bank Limited and distributed by Elders Rural Services Australia Limited ACN 004 045 121 Rural Bank Limited ABN 74 083 938 416 AFSL 238042 Registered office Level 6 80 Grenfell Street Adelaide SA 5000 080615
39. 3 5 Your liability Non PIN generated transactions 33 5 1 Liability For any transactions performed without your permission you are liable only up to a maximum of 150 unless you have contributed to the losses by letting someone else use your card or unreasonably delaying to notify us of the loss theft or unauthorised use of your card If you did either of these things we may hold you liable for all transactions carried out using your card up to the time you notify us of the loss theft or unauthorised use of your card 33 5 2 Disputed transactions A disputed transaction may include An unauthorised transaction a transaction which you believe was not authorised by use of the card or account by a cardholder This includes any unauthorised telephone Internet or mail orders or any other unauthorised transactions on your account General dispute a transaction which you wish to dispute This may include a transaction which has been processed to your account more than once or a transaction which was authorised by the use of your card or account which you wish to dispute Despite notifying the bank of a disputed transaction you remain liable for any cash advance or purchase made by a cardholder or any person authorised by a cardholder 33 5 3 Notification of disputed transactions You must immediately notify Rural Bank and confirm in writing of any disputed transactions Rural Bank recommends that you promptly r
40. 33 111 Facsimile 08 7109 9303 Email service ruralbank com au Website www ruralbank com au Customer Service 1300 660 115 Centre 8 00am 6 30pm Central Standard Time CST Monday Friday excluding national public holidays EMERGENCY CONTACT NUMBERS Lost stolen or unauthorised use of cards and PINs 1800 035 383 24 hours a day 7 days a week Lost stolen or unauthorised use of Internet Banking and Phone Banking passwords 1300 651 839 during normal business hours 1800 035 383 after hours 2 ABOUT US Rural Bank Limited is a wholly owned subsidiary of Bendigo and Adelaide Bank Limited We offer banking services to rural and regional Australia via a number of tailored deposit and lending products These products are issued by us Any deposits are deposits with us and any loans are loans made by us Our products are available by contacting us and are also distributed via third parties such as Elders Rural Services and its related companies Bendigo and Adelaide Bank Limited and Community Bank branches Bendigo Bank franchises our agents and authorised representatives 3 YOUR PRIVACY AND CONFIDENTIALITY Our Privacy Policy explains our commitment to the protection of your personal information You can obtain a copy of this policy by contacting our Customer Service Centre on 1300 660 115 or by visiting our website 4 ABOUT THE TERMS AND CONDITIONS The terms and conditions for our accounts an
41. 9 999 3 00 p a 40 000 and above 4 00 p a For example if you have a balance of 50 000 you would earn 0 10 p a calculated daily on 1 999 99 3 00 p a calculated daily on 38 000 01 and 4 00 p a calculated daily on the remaining 10 000 To find out the current interest rate on your account U please visit our website at www ruralbank com au visit your local branch or contact the Customer Service Centre on 1300 660 115 23 ACCOUNT STATEMENTS Account statements provide a record of all transactions made on the account for the statement period You should check your account statement and immediately report any discrepancy by either calling our Customer Service Centre on 1300 660 115 by writing to us or via email at service ruralbank com au If you have a Statements are issued Everyday Account Six monthly Everyday Retirement Account Six monthly Gold Cash Management Account Six monthly Term Deposit Account Quarterly and or at maturity Farm Management Deposit variable rate Six monthly Farm Management Deposit fixed rate Six monthly and or at maturity Seasonal Account Monthly AgriManager Monthly Business Cheque Account Monthly Business Manager Monthly Everyday Community Account Six monthly You can request a statement of account or query a transaction on your statement of account by contacting our Customer Service Centre on 1300 660 115 Depending on t
42. Accounts Terms and Conditions consists of the following documents 1 This document Part A j Contains information that is applicable to General information all of our accounts and payment products Part B Contains specific information regarding Your account each of the Rural Bank accounts Part C Contains information about payment Accessing your products used to access Rural accounts Bank accounts 2 Schedule of Fees and Charges Booklet Contains important information about fees and charges that are applicable to all of our accounts and payment products For other facilities where the terms of those facilities or of your application for those facilities specify that this document applies separate terms and conditions for those facilities also apply and will have been provided to you However the terms and conditions in this document apply where you use any of the payment products covered in this document in relation to those facilities Please ensure you have a copy of each of these documents If you do not have each of these documents or you require additional copies or a current version please contact our Customer Service Centre on 1300 660 115 or visit your local branch FINANCIAL CLAIMS SCHEME Deposits with Rural Bank are covered by the Financial Claims Scheme The account holder may be entitled to payment under the Financial Claims Scheme Payments under the Scheme are subject to a limit for each d
43. BANKING ACCOUNTS TERMS AND CONDITIONS THIS DOCUMENT CONTAINS TERMS AND CONDITIONS FOR THE FOLLOWING RURAL BANK LIMITED PRODUCTS Everyday Account Everyday Retirement Account Gold Cash Management Account Term Deposit Account Fixed rate Farm Management Deposit Account Variable rate Farm Management Deposit Account Seasonal Account AgriManager Business Cheque Account Business Manager Everyday Community Account PRODUCT AVAILABILITY Not all products listed within the Banking Accounts Terms and Conditions are available through Rural Bank Limited s agents or authorised representatives Please contact Rural Bank on 1300 660 115 for further information THIS DOCUMENT CONTAINS TERMS AND CONDITIONS FOR THE FOLLOWING RURAL BANK LIMITED PAYMENT PRODUCTS Cheques Automatic payments Staff assisted transfers Visa Debit card Internet Banking and Phone Banking including Bpay Pay Anyone Bulk Payments This document also applies if your account terms including your letter of offer and or application form specify that this document applies In this case you should ensure that you read and understand your account terms and this document as a whole Additional terms and conditions apply to products not listed above Please contact our Customer Service Centre on 1300 660 115 to ensure you have the complete set of terms and conditions for your account THE TERMS AND C
44. ONDITIONS FOR THE ABOVE PRODUCTS CONSIST OF THE FOLLOWING BOOKLETS This document and Schedule of Fees and Charges booklet Additional terms and conditions apply if a credit facility is attached to your account Refer to the Important information you should read before proceeding section of this booklet for details Issuer of the products Rural Bank Limited ABN 74 083 938 416 Australian Financial Services Licence AFSL 238042 Registered Office Level 6 80 Grenfell Street Adelaide SA 5000 AgriManager is a registered trademark of Rural Bank Limited ABN 74 083 938 416 Bpay is a registered trademark of Bray Pty Ltd ABN 69 079 137 518 Bank Post is a trademark registered or otherwise of the Australian Postal Corporation ABN 28 864 970 579 Community Bank is a registered trademark of Bendigo and Adelaide Bank Limited ABN 11 068 049 178 IMPORTANT INFORMATION YOU SHOULD READ BEFORE PROCEEDING The Banking Accounts Terms and Conditions Terms contains important information you should consider before Bank Limited account or payment product Please read it carefully We recommend that you compare products available in the marketplace and select a product that best suits your individual needs You should keep these Terms in a safe place as it may be a useful reference guide in the future Please contact us if you require further information or if you have any questions The Banking
45. Rural Bank Limited and includes Elders Rural Services and Bendigo and Adelaide Bank Limited branches who act as agents of Rural Bank BSB means Bank State Branch identifier It is used to identify an individual financial institution for the purpose of direct credits direct debits and cheque clearing Bulk Payment transaction means a transaction made using the Bulk Payments service refer to section 37 for details business account means an account designed primarily for use by a business and established primarily for business purposes and includes without limitation Seasonal Accounts Business Cheque accounts Term Loan accounts Harvest Loan accounts Business Manager accounts and AgriManager accounts Business Cheque Account means the deposit taking facility we may provide to you as contemplated in the Terms but does not include any credit facility that we may agree to provide in conjunction with a Business Cheque Account business customer means an individual or business who opens an account predominantly for business purposes and not for personal use business day means for the purpose of processing payment product transactions any day on which banks in Melbourne or Sydney are able to effect settlement through the Reserve Bank of Australia and for all other products including credit and loan products means a day on which banks in general are open for business in the city of the Bank s a
46. S ID PASSWORD PIN AND SECURITY TOKEN 40 1 Protecting your card access ID password and security token The security of your card access ID password PIN and security token is very important You may be liable for unauthorised transactions to which you contribute by not keeping your card password PIN and security token secure For EFT transactions subject to section 14 section 39 governs your liability You must ensure that you keep your card password PIN and security token secure and protected do not tell anyone your PIN or password do not record your PIN anywhere in electronic or written form do not select a PIN that is easily identified with you e g your date of birth your name part of your name or your phone number do not select a PIN that is a common or easily guessed combination e g repeated or consecutive numbers such as 1234 or 5555 do not provide your PIN security token password or card to any person including a family member or a friend and do not allow any unauthorised person to observe or hear your PIN or password You must also ensure that your authorised users and additional cardholders do each of these things If you have a Visa Debit card you must also ensure that you sign your Visa Debit card as soon as you receive it keep your Visa Debit card in a safe place check regularly that you have your Visa Debit card in your possession take steps to ensure th
47. This may include Notices regarding Internet Banking outages Security warnings and advice you should follow to protect yourself Advice of new features and upgrades to Internet Banking and Any changes to terms and conditions for Internet Banking You must ensure that you read any notices posted on the RB website and or Internet Banking logon page and ensure that you follow those instructions accordingly 34 4 Equipment As the electronic equipment and software used for access to Internet Banking and Phone Banking is outside the Bank s direct control it is your responsibility to obtain and maintain any electronic equipment e g computer hardware or touchtone telephone and software that you or your authorised user may require to access these services in a manner that minimises the risk of inappropriate access or disclosure of your banking details Such measures include but are not restricted to computer firewalls anti virus and malicious code protection software and computer operating and Internet browser software suitably configured and maintained with the latest vendor security patches and recommended security settings 34 5 Authorised users You may authorise a third party to use Internet Banking and or Phone Banking to access view balances and transactions and or transact on a nominated account s This third party must be a signatory on the account and or registered as an authorised user You are li
48. UTOMATIC PAYMENTS This section applies if you arrange to have an automatic payment direct debit or periodical payment made from your account Automatic payments are not available on all accounts Refer to the table below for the account types from which automatic payments may be made Account Direct Periodical Debits Payments Everyday Account v wa Everyday Retirement Account v v Gold Cash Management Account v v Term Deposit Account x x Farm Management Deposits x x Seasonal Account v v AgriManager v v Business Cheque Account ve A Business Manager v v Everyday Community Account v v v Available x Not available 31 1 Types of automatic payments You can authorise us to arrange for regular payments to be made automatically from your account to a specified payee s on pre set dates as advised by you There are two types of automatic payments Automatic payment type Description 1 Direct debit Refers to a company organisation or fund that is to receive money referred to in section 35 as a biller and sends direct debits to your account according to an authority which you set up through that biller allowing us to make these payments 2 Periodical payment Refers to when we make regular payments from your account to another account held with us or another financial institution or to a third party You must ensure that you have sufficient cleared funds availabl
49. able for any failure on the part of the authorised user to observe these terms and conditions You may cancel the authority of an authorised user to access or operate a nominated account through Internet Banking and Phone Banking at any time via a written request If you give us notice to cancel your access or your authorised user s access you remain bound by these terms and conditions and any instructions that have already been given for transactions made via Internet Banking or Phone Banking notwithstanding that your access or your authorised user s access has been cancelled You may request in writing a maximum daily withdrawal limit to apply to your authorised user s You can also specify no Pay Anyone limit or view only access 34 6 Access Rural Bank Internet Banking should only be accessed via our website at www ruralbank com au Accessing Internet Banking from another source may Cause you a loss To use Rural Bank Internet Banking or Phone Banking services a you and any authorised user must be registered to do so and must be an Australian citizen New Zealand citizen residing in Australia or permanent resident b the nominated accounts must be Rural Bank accounts RURALBANK 37 Part C Accessing your accounts cont c the person wishing to use the service must be registered with us as the account holder or as an authorised signatory for the nominated accounts or otherwise have authority accep
50. ablish a direct debit the biller will supply a Direct Debit Request Service Agreement for you to complete and sign which provides them with the authority to arrange regular debits to your account The details regarding timing of the payment s will be outlined in the Direct Debit Request Service Agreement you enter into with the biller 31 2 1 Cancelling a direct debit To cancel a direct debit you are required to contact the relevant biller 31 3 Periodical payments You can arrange a periodical payment at any time by providing written instructions to either our Customer Service Centre via the address set out in section 1 or to your local branch You must give us the information we require to enable us to make a periodical payment This information includes the details of the account from which the periodical payment will be sent account number and name the details of the account to which the funds will be sent the BSB account number account name financial institution details and a payment reference the amount and frequency and the start date and the end date if known You must check that all information you give to us is correct including but not limited to the BSB and the account number We do not check and are not responsible for checking that any information you give to us is correct including whether the BSB and account numbers correspond to the financial institution and account name which you advi
51. ans an account we establish in your name for the purpose of recording transactions in connection with a savings transactional FMD term deposit or business account we provide to you additional cardholder means a person whom you have authorised to access and operate your account with a card AFSL means Australian Financial Services Licence agent or authorised representative means an individual or business entity accredited by Rural Bank Limited to provide or facilitate commercially agreed products and services on Rural Bank s behalf AgriManager means the deposit taking facility we may provide to you as contemplated in the Terms but does not include any credit facility that we may agree to provide in conjunction with the AgriManager Account ABA format means electronic direct entry data that complies with such file format for electronic transactions as is required to enable those transactions to be processed through BECS APCA means Australian Payment Clearing Association the governing body for most electronic transactions between financial institutions in Australia ATM means an automatic teller machine authentication key means a random six digit number generated by a security token for a second level of authentication for your log on or payment This should be entered on request when you have a security token attached and activated for your access ID authorised signatory
52. ans drawing two parallel lines typically from top to bottom on the face of the cheque When you cross a cheque you are telling the bank that the cheque must be paid into an account with a financial institution and not be cashed All cheques drawn on an Rural Bank account should be crossed as cheques cannot be cashed 30 5 2 What is the meaning of not negotiable The words not negotiable between two parallel lines across the face of a cheque mean that where the cheque is transferred the person who obtains the cheque has no greater rights than the person who transferred it to him or her For example if your cheque has been stolen and passed by a thief to an innocent person you will be able to recover the amount paid on your cheque from the innocent person or the thief if they are found This is because the thief has no rights to the cheque and therefore has passed no rights on to the innocent person 30 5 3 What is the meaning of account payee only These words on a cheque are a warning to a financial institution with whom the cheque is deposited that the cheque should only be paid to the person named in the cheque as payee 30 5 4 What is the significance of deleting or bearer The words or bearer mean that except in the case where the cheque is crossed and must therefore be paid into an account the bank on which the cheque is drawn has authority to pay it to any person in possession of the cheque
53. at no one else has access to the PIN notification you receive through the mail We recommend that you destroy the PIN notification once you have memorised it do not record your PIN on your Visa Debit card or carry any record of your PIN in an undisguised form with the Visa Debit card merely placing a couple of digits at the beginning or end of your PIN in an attempt to disguise it as a telephone number or date of birth is not sufficient do not let anyone use your Visa Debit card because you may be legally liable if someone else uses your Visa Debit card and PIN without your permission and destroy expired Visa Debit cards You must also ensure that any additional Visa Debit cardholder does each of these things The following methods of recording a PIN are often deciphered by thieves and it is strongly recommended that they are not used for recording PINs recording the PIN as a series of numbers with any of them marked circled or highlighted to indicate the PIN recording the PIN with surrounding information that makes it stand out from its context for example a PIN recorded as a four or six digit telephone number where all other numbers are eight digits recording the PIN as a string of digits in isolation from other information and recording the PIN as a date of birth postcode or telephone number without additional features of disguise 40 2 Loss theft and unauthorised use of your card access ID password
54. atement of account by notice on ATMs or in branches or by an advertisement in a major daily newspaper After you open an account we will notify you of any material changes to matters specified in or of significant events affecting matters specified in the Terms whilst you hold an account Some specific matters are covered in the previous table We will notify you of other such information prior to or as soon as possible after the change or event occurs except where the material change or significant event is not adverse to your interests and accordingly you would not be Information in the Terms that is not materially adverse may have changed In addition and subject to our obligation to notify you of certain matters set out above information expected to be concerned about any delay in receiving the information in which case the notification will be given no later than twelve months after the change or event occurs You agree that we may notify you of variations to terms and conditions or of such other information as contemplated above in writing by press advertisement or publication on our website or by any other means permitted by law Where a notification is posted on our website we will place a clear statement on our homepage that such a notice exists with a link to the full notice 14 Banking Accounts Terms amp Conditions contained in the Terms that is not materially adverse may change in the future We
55. ay Anyone v v v v v Phone Banking v v v v v Transfer funds automatically using v ve va va v direct debits and or direct credits Pay bills using Bray A v v v v Make periodical payments v v v v v Make bulk payments v v v v x OVER THE COUNTER Transfer funds electronically to another a v v v v RB account to another financial institution or overseas Deposit cash and or cheques to Ma v v v v your account v Available x Not available Notes 1 You may be charged a fee by another financial institution if you use their ATM Transactions performed at Bendigo Bank and Adelaide Bank ATMs are free 2 There is a 1 000 cash limit per day per card for cash withdrawals made using a Visa Debit card and PIN 3 Bank Post is available at Australia Post s discretion and may not be offered for business and high volume transactions 4 Pay Anyone users require a security token to access this service 5 Bulk Payments is an online payment service available to eligible business customers Refer to the Banking Accounts Terms and Conditions for further details 10 Banking Accounts Terms amp Conditions Part A General Information 1 CONTACTING US If you require further information or have questions at any time please contact us Our contact details are Name Rural Bank Limited ABN 74 083 938 416 AFSL 238042 Address Level 6 80 Grenfell Street Adelaide SA 5000 Mailing address PO Box 3660 Rundle Mall SA 5000 BSB 6
56. bliged to effect a Pay Anyone transfer if you or your authorised user do not give us all of the above information or give us inaccurate information You authorise us to debit the nominated account you or your authorised user specify with the amount of that Pay Anyone transfer Warning Some financial institutions do not cross check the account number with the account name which may lead to your payment being placed into the wrong account if you enter an incorrect account number You must ensure that the account number is correct We will not be liable for any loss as a result of you entering the wrong account number 37 4 Payments We may impose restrictions on the accounts from which a Pay Anyone transfer may be made or impose limits on the amount of Pay Anyone transfers We may decide not to make any payment if there are insufficient funds available for withdrawal on the due payment date in the nominated account to be debited A delay may occur in the processing of a Pay Anyone transfer where there is a public or bank holiday on the day you or your authorised user instruct us to make a Pay Anyone transfer or you or your authorised user instruct us to make a Pay Anyone transfer on a day which is not a business day or after our payment cut off time on a business day for payment cut off times refer to section 37 7 37 5 You must ensure that the information you or your authorised user gives us in relation to each Pay Anyone
57. by such actions It is your responsibility to make an authorised signatory aware of the terms and conditions applicable to the account As the account holder you should remember that you are giving someone authority to act on your account and you are liable for all transactions conducted by authorised signatories including transactions initiated by card cheque Internet Banking and Phone Banking and for any fees or charges arising from an authorised signatory s conduct in relation to your account You authorise us to provide your account personal and financial information to authorised signatories If you wish to alter your authorised signatories you must notify us in writing by completing and signing the relevant form available from us If you cancel a cardholder s authorisation note that any Visa Debit card issued may still be used and you remain liable for any such use and all legitimate outstanding transactions You can not nominate authorised signatories on non verified accounts 17 PROVIDING ACCOUNT INFORMATION TO A THIRD PARTY If you regularly need to provide account information to a third party such as your accountant or secretary then you may benefit from authorising us to provide them with a duplicate account statement or view only access to your account s on Internet Banking Please note that such access will not enable the third party to transact or authorise transactions on your account s id LL
58. by you Personal customers who receive an eligible Centrelink or Australian Veterans Affairs pension or allowance or who are aged 55 years or over 5 Interest cannot be credited directly to your FMD Account Deposits of an owner must not be more than 400 000 7 8 9 Interest is paid on portions of balance RURALBANK 7 Product Comparison Tables Features cont The following table provides a summary of Rural Bank s products and features You should refer to the Banking Account Terms and Conditions for more details regarding specific accounts and other conditions that apply RURAL BUSINESS ACCOUNTS BUSINESS ACCOUNTS Seasonal Account AgriManager Business Cheque Business Everyday Account Manager Community Account Available to Business customers Business Business customers Business Not for profit customers customers organisations INTEREST Calculated daily v v v v v Paid Monthly Monthly or Monthly Monthly or Monthly quarterly quarterly Fixed or variable Variable Variable Variable Variable Variable Tiered v v v v v Stepped x x Se x x Payment method s Compound to your account Compound to your account Compound to your account Compound to your account Compound to your account ACCOUNT FEATURES Term At call At call At call At call At call Minimum opening 1 1 1 1 1 balance Minimum operating 1 1 1 1 1 balance Maximum
59. ccount provided that the account remains an FMD This means that we can transfer them to another entity To assist us to do this you agree that we may disclose any information we require to any entity You may not assign your rights unless we have agreed to the assignment in writing refer also to section 27 2 d for special terms and conditions applying to an FMD The terms and conditions in this document are governed by the law of South Australia You and we submit to the non exclusive jurisdiction of the Courts of South Australia If any law would make any terms or conditions applicable to your account void voidable illegal invalid or unenforceable or if any term or condition imposes an obligation or requirement prohibited by law then such term or condition shall be read as if it is varied to the extent necessary to comply with that law or if necessary is omitted Where allowed by law and subject to the previous sentence the terms and conditions prevail to the extent that they are inconsistent with any law We can combine the balances of two or more of your accounts even if one or both of the accounts are held by you jointly with others This may happen when one of your accounts is overdrawn or is in debit and another is in credit This means that the credit balance in one account can be used to repay us the debit balance in another account We will promptly notify you if we have combined any of your accounts We need not notify you
60. counts and debits your account only once The Bulk Payments service is handy for tasks such as processing payrolls creditor supplier payments and landlord disbursements Bulk Payments enables your funds to be debited from your nominated account and credited to your recipients accounts quickly efficiently and securely You can make any number of payments to your recipients at one time with only one total debit shown against your nominated account We can process direct credit entries such as payroll creditor supplier payments or landlord disbursements after lodgment of your data files using Rural Bank Internet Banking Bulk Payments is available for use with the following Rural Bank accounts Account Bulk Payments Everyday Account x Everyday Retirement Account x Gold Cash gt Management Account Term Deposit Account x Farm Management Deposit Accounts x Seasonal Account v AgriManager va Business Cheque Account v Business Manager 4 Everyday Community Account v v Available x Not available For fees relating to Bulk Payments refer to the Schedule of Fees and Charges booklet 38 1 Registering for Bulk Payments To be eligible for Bulk Payments you must be registered for Rural Bank s Internet Banking you must have an active Rural Bank Seasonal Loan with a debit facility attached AgriManager Account or Term Loan Customers without one of these accounts will be considered for Bu
61. d if the funds are to be transferred to another account you hold with us the funds will be transferred to that account on the relevant day or to be transferred to an account held with another FMD provider the funds will be transferred to the other FMD provider on the next business day following the relevant day If you add funds to your fixed rate FMD account within ten calendar days after the maturity date the funds will be credited to your fixed rate FMD Account on the day they are received by us and if you add funds to your account on or before the maturity date the funds will be credited to your fixed rate FMD on the maturity date or in the event of a fixed rate FMD maturing over a weekend or public holiday on the next business day The balance of the new fixed rate FMD Account will be the increased balance The interest rate applicable to the new fixed rate FMD Account will apply to the increased balance from the date the additional funds are credited to your account If all or part of your fixed rate FMD is immediately reinvested as a fixed rate FMD with us the reinvestment does not involve the repayment of the FMD Account or the making of a new FMD Account for taxation purposes 27 5 Repayment of deposit within first twelve months If you withdraw all or part of the balance of your FMD Account within twelve months of the date it was deposited the amount withdrawn will not and will never have been taken to be part o
62. d in sections 36 9 iii and 36 9 v we will apply the principles set out in section 36 9 v You indemnify us against any loss or damage we may suffer due to any claims suits demands or action of any kind brought against us that arises directly or indirectly because you or your authorised user did not observe any of your obligations under these Bray conditions or acted negligently or fraudulently in connection with the terms and conditions applicable to your account or the payment products If you tell us that a Bray payment made from your account is unauthorised you must first give us your written consent addressed to the biller who received that Bray payment consenting to us obtaining from the biller information about your account with that biller or the Bray payment including your customer reference number and such information as we reasonably require to investigate the Bray payment We are not obliged to investigate or rectify any Bray payment if you do not give us this consent If you do not give us that consent the biller may not be permitted under law to disclose to us information we need to investigate or rectify that Bray payment i Weare not liable for any consequential loss or damage you suffer as a result of using the Bray scheme other than any loss or damage which is due to our negligence or breach of any condition or warranty implied by law that cannot be excluded restricted or modif
63. d interest rates Balance tier Sample interest rates 0 499 0 00 p a 500 4 999 1 00 p a 5 000 19 999 2 50 p a 20 000 and above 5 00 p a For example if you have a balance of 15 000 you would earn 2 50 p a calculated daily on your entire account balance If you deposited an additional 5 000 you would now earn 5 00 p a calculated daily on your entire account balance of 20 000 RURAL BANK 21 Part B Your Account cont 22 2 2 What does this mean in dollar terms To determine how much interest you will earn with a tiered interest rate use one of the following formulae To calculate Use this formula interest earned Per day Balance of your account x applicable tiered interest rate days in a year Interest earned Per month Balance of your account x applicable tiered interest rate days in a year x days in the month Interest earned Per annum Balance of your account x applicable tiered interest rate Interest earned Below are some examples of how to use the above formulae Calculating interest earned PER DAY if your balance is 15 000 and therefore you will earn 2 50 p a Interest earned Balance of x applicable days in your account tiered a year interest rate 15 000 x 2 50 p a 365 days 1 03 Calculating interest earned PER DAY if your balance is 20 000 and therefore you will earn 5 00 p a Interest earned Balance of
64. d the methods of accessing those accounts are contained in this document and the Schedule of Fees and Charges collectively known as the Terms We encourage you to read the Terms and ensure you understand them Should a credit facility be provided to you additional terms and conditions apply to that facility These terms and conditions are available upon request and upon application for a credit facility Approval of credit facility applications is subject to our lending criteria The terms and conditions in this document apply whenever you have positive deposit funds in your account Some terms and conditions in particular those in Part C Accessing Your Accounts and the Schedule of Fees and Charges booklet may also apply if you have made use of a credit facility If you draw down on a credit facility the terms and conditions of the credit facility also apply If you then repay the credit facility and have positive funds in your account the terms and conditions in this document apply no matter how often this occurs 5 SIGNIFICANT RISKS OF OUR ACCOUNTS A number of risks apply to our accounts It is important that you consider these risks before making a decision to acquire an account 5 1 Interest rate risks An interest rate risk applies generally across all of our accounts It is important that you consider this risk before making a decision to apply for any of these accounts as it may affect your decision 5 1 1 Variabl
65. d time frame of 30 days after the date of the statement on which the transaction is recorded The timeframes for the Bank to process a chargeback where a chargeback right exists vary between 45 days and 120 days depending on the type of disputed transaction The Bank will not accept a refusal of a chargeback by a merchant s financial institution unless it is consistent with the relevant credit card scheme rules 33 6 Card transactions You or your additional cardholder must check that the correct amount is entered in a terminal or written in the total box on a voucher or appears on any other record of a transaction before you or your additional cardholder authorises the transaction or signs the voucher Some transactions require authorisation from us We can refuse to authorise a proposed transaction if a the transaction exceeds the cleared funds available in your account b your card has been reported lost or stolen or c we have any other good reason to do so You authorise us to give information to other persons for the purpose of authorising transactions made using your card or any additional card You authorise us to debit your account with the amount of any purchases withdrawals and any other transactions made using your card or any additional card You agree that the amount shown on each sales voucher is sufficient evidence of the cash price of the goods or services to which the voucher relates whether or
66. d transactions 0 0 0b sense eee 39 2 Liability for unauthorised transactions 40 Use and security of your Visa Debit card access ID password PIN and security token 40 1 40 2 40 3 40 4 Protecting your card access ID password PIN and Securty toke ee e etree palace mes nett EE E Loss theft and unauthorised use of your card access ID password PIN or security token Farolan WAI AWE sasaccsnosonesnosontosasonvevssonvevs Eromioverseas e annette tac eeae rere es RURAL BANK 3 Definitions and Interpretations In the Terms unless the context otherwise requires access ID means the number s Rural Bank issues to you and your authorised user s to enable access to the Rural Bank Internet Banking or Rural Bank Phone Banking services access method means any method we make available to you your authorised user s or your additional cardholder s to give us authority to act on instructions when using electronic equipment An access method comprises one or more components including but not limited to a card a PIN an access ID or any combination of these that does not include a method requiring the user s manual signature where the comparison of the manual signature with the written specimen signature is the principal means of authenticating you your authorised users or additional cardholders authority to give us an instruction account me
67. ddress as shown in the letter of offer Business Manager means the deposit taking facility we may provide to you as contemplated in the Terms but does not include any credit facility that we may agree to provide in conjunction with the Business Manager account card means a Rural Bank Visa Debit card issued by us to you or to an additional cardholder that can be used to undertake an EFT transaction and Visa Debit card has the same meaning code means information a the content of which is known to you an authorised user or an additional cardholder and is intended to be known only to such person or only to such persons and to us b which we require you the authorised user or the additional cardholder as the case may be to keep secret and c which you the authorised user or the additional cardholder as the case may be must provide in any manner to or through electronic equipment to access an EFT account being an account which we permit you an authorised user or an additional cardholder to initiate a funds transfer from or to using a PIN or access ID through electronic equipment Everyday Community Account means the deposit taking facility we may provide to you as contemplated in the Terms corporate cheque means a cheque drawn against an account we hold with another financial institution contactless transaction means the authorisation of a transaction by presenting
68. ds available for withdrawal in your nominated account to be debited on the processing date You are responsible for the controls for data integrity duplication instruction extraction file transmission and delivery of data files You must ensure that all data files comply with the data specifications which we may notify to you in writing You warrant as to the authenticity and accuracy of all materials and information in your data files It is your responsibility to ensure that all information contained in your data files is correct We are not required at any time to verify or check or be held liable as a result the amount of the actual transactions in your data files You must be able to reconstruct your data files which may become corrupted Where data files are corrupted we may request you to supply a duplicate of the data files and to deliver a reconstruction of the data files to any nominated place 38 5 If a transfer amount is incorrect You must ensure that the information you or your authorised user give us in relation to each Bulk Payment transfer is correct If you or your authorised user discover that we have been instructed to make a transfer for an incorrect amount if the amount transferred is greater than the required amount contact the person or business to whom the funds were transferred to obtain a refund for the excess or if the amount transferred is less than the required amount you or your authorised user s
69. e payments so it is advisable to seek confirmation from the financial institution to which the funds are being sent All real time electronic funds transfer requests must be made in writing and forwarded to our Customer Service Centre Refer to section 1 for contact details You are required to provide us with the following information together with such other information as we may require at the time the account details for the account from which the funds are being transferred from a valid BSB number for the financial institution to which the funds will be transferred a valid account number and account name for the account to which the funds will be transferred the amount of the transfer and valid signature s to authorise the transaction 32 3 1 Real time electronic funds transfer cut off times If your real time electronic funds transfer request is received at our Customer Service Centre by 2 30pm Adelaide time on a business day your request will usually be processed and funds debited from your account on the same day Requests received after 2 30pm Adelaide time or on a non business day will usually be processed and debited from your account on the next business day The payment will in most cases be credited on the next business day although this can depend on the recipient s financial institution 32 4 Additional requirements for non verified accounts Additional information must be provided re
70. e every Bray payment you send and every new biller added or amended if they are able to login to your Internet Banking session from making any Bray payments from your account or from adding any billers to your approved payee list RURAL BANK 39 Part C Accessing your accounts cont 35 2 ACTIVATING A SECURITY TOKEN When you are issued with a security token unless otherwise advised it will be linked for use against your access ID If you use Pay Anyone or Bulk Payment services your security token will come pre activated and you will need to use the security token each time you add a new Pay Anyone payee or process a Bulk Payment transaction If you do not use Pay Anyone or Bulk Payment services or want to use your security token to add extra security options you will need to activate the selected options in Internet Banking as follows Step 1 Login to Internet Banking using your access ID and PIN You do not need to enter an authentication key until you have activated the security token Step 2 Once you have logged into Internet Banking go to the Security Options menu You can access this menu via the Customer Services menu or via the link on the Account Balances page Step 3 Follow the instructions to activate your chosen security options Once you have activated your security token you must always use the security token to use these services A security token not linked t
71. e the funds will be credited to your Term Deposit Account on the day that they are received by us and if you add funds to your account on or before the maturity date the funds will be credited to your Term Deposit Account on the maturity date or in the event of a Term Deposit Account maturing over a weekend or public holiday on the next business day The balance of the new facility will be the increased balance The interest rate applicable to the new facility will be the increased balance from the date that the additional funds are credited to your account Should you rollover your Term Deposit Account a new facility will be established constituting a new account Once a new facility has been established we will confirm in writing the Term Deposit Account details including the Term Deposit interest rate 27 SPECIFIC TERMS AND CONDITIONS FOR FMD ACCOUNTS The taxation implications of investing in a FMD Account depend on your individual circumstances You should consult your taxation advisor before deciding to invest in an FMD Account id LL When transferring all or part of a FMD from another FMD provider to preserve the taxation benefit the principal invested must be transferred via EFT idIL To enable this process you will first need to open a FMD Account with us with a 0 balance 27 1 What is a Farm Management Deposit The FMD scheme was established by the Income Tax Assessment Act 1997 It is designed to allow pri
72. e to set up regular weekly fortnightly monthly and once off and future dated transfers to any account at any financial institution within Australia that is identified by a valid BSB number and account number Refer to the online Help function for more information 37 1 Registering and deregistering for the Pay Anyone service You can register for the Pay Anyone service by contacting Rural Bank Internet and Phone Banking Support Services on 1300 651 839 Upon registration you are required to obtain a security token and set a daily Pay Anyone limit noting that a maximum daily limit amount may be set by the Bank at any time You can disable or deregister your access or access of your authorised user s to the Pay Anyone service by contacting Rural Bank Internet and Phone Banking Support Services on 1300 651 839 or by calling 1800 035 383 outside Rural Bank Internet and Phone Banking Support Services business hours of operation Your authorised user s may disable or deregister their access at any time without your consent 37 2 Transaction limits A default maximum daily transaction transfer limit of 5 000 applies per Internet Banking access ID to Pay Anyone transfers excluding minors who do not have access to this service We may at our discretion approve an increase to your daily limit You can request an increase by contacting Rural Bank Internet and Phone Banking Support Services on 1300 651 839 The maximum allowable daily
73. e Centre address as set out in section 1 If we agree to your request we will post the bank or corporate cheque to you Requests for bank cheques must be received at our Customer Service Centre by 2 00pm Adelaide time on a business day in order for the bank cheque to be collected from your local CBA branch that same day Any requests made after 2 00pm Adelaide time will be available to be collected from your local CBA branch on the next business day Requests for corporate cheques must be received at our Customer Service Centre by 3 30pm Adelaide time on a business day in order for the corporate cheque to be posted that same day Any requests made after 3 30pm Adelaide time will be posted on the next business day Fees may apply to each bank and corporate cheque you request and for other events relating to bank and corporate cheques Refer to the Schedule of Fees and Charges booklet for more information 30 9 Cheque dishonours 30 9 1 Cheque dishonours We may at our discretion dishonour a cheque if a you have insufficient available funds in your relevant account to cover the cheque b the cheque has not been completed correctly or is incomplete including but not limited to a cheque that is unsigned undated post dated i e dated for some time in the future stale has no payee stated or has been materially altered and you have not authorised the alteration c you have instructed us to stop payment on the che
74. e book that will be mailed v x to your account address Request to cancel a cheque that has not v x been presented Order and activate a security token to v x enhance the security of accessing your accounts via Internet Banking Send or receive Secure Mail messages v x to and from Rural Bank Set up an Account Notification to let you v x know via fax or email when an account balance either falls below or exceeds a balance you have set Change your Internet Banking or Phone v Ve Banking PIN Where an account is two to sign allow v x one signatory on the account to set up a transaction and a second signatory to log in to authorise the transaction If you have a qualifying account you v x can apply for access to Bulk Payments to process payrolls and other regular payments from your nominated account View print or save electronic statements v x and opt in or out of receiving paper statements v Available x Not available Note Internet Banking and Phone Banking is real time however some transactions from third parties may not be listed on the day you make the transaction All transactions are subject to available funds in the nominated account at the time of transaction and any minimum maximum transfer restrictions Important Note From time to time Rural Bank may post information regarding Internet Banking on the Rural Bank website or the logon page for Internet Banking
75. e following words have these specific meanings ADI has the same meaning as Authorised Deposit taking Institution in the Banking Act 1959 Cth Mistaken Internet Payment means a payment by a user through a pay anyone internet banking facility and processed by an ADI through direct entry where funds are paid into the account of an Unintended Recipient because the user enters or selects a Bank State Branch BSB number and or account number that does not belong to the named and or intended recipient as a result of i the user s error or ii the user being advised of the wrong BSB number and or account number This does not include payments made using BPAY Receiving Financial Institution means an ADI who subscribes to the ePayments Code where their customer is the Unintended Recipient Unintended Recipient means the recipient of funds as a result of a Mistaken Internet Payment 37 10 INCORRECT ACCOUNT NUMBER When we process your Pay Anyone transfer we process the Pay Anyone transfer based on the BSB and account number you provide WARNING Some financial institutions do not cross check the account number with the account name which may lead to your payment being placed into the wrong account if you enter an incorrect account number You must ensure that the account number is correct We will not be liable for any loss as a result of you entering the wrong account number If your Pay Anyone transfer is to an
76. e in your account from which an automatic payment will be made to enable that payment to be made If the payment date falls on a day other than a business day those funds must be available by 10 00am Victorian time on the previous business day If you have insufficient funds in your account Any direct debits will be returned unpaid dishonoured to the originating third party and a fee may be debited to your account Refer to the Schedule of Fees and Charges booklet for more information For periodical payments we will attempt to make payment from your account before 8 00am Victorian time for four consecutive business days If the transaction is unsuccessful on the fourth business day a fee will be debited to your account Refer to the Schedule of Fees and Charges booklet for more information If you have insufficient funds in your account on three consecutive payment due dates the authority will be cancelled Subject to these conditions when you instruct us to make a payment to an account held with another financial institution we will endeavour to make that payment to the BSB number and account number you advise us If you give us instructions to make a payment on a business day after 10 00am Victorian time on that business day we may process that payment the following business day Fees may apply to automatic payments Refer to the Schedule of Fees and Charges booklet for more information 31 2 Direct debits To est
77. e increased balance of the fixed rate FMD Account over into a new fixed rate FMD for the same or a different term at the relevant fixed rate FMD interest rate on the maturity date roll all or part of the balance of your fixed rate FMD Account over into a new floating rate FMD Account or withdraw all or part of and roll over the balance of the funds in your fixed rate FMD Account into a new fixed rate FMD Account or floating rate FMD Account If you wish to roll all of your fixed rate FMD over for the same term you do not need to do anything If your fixed rate FMD is renewed and the interest rate that is applied is different to the indicative rate stated in your pre maturity letter you will receive confirmation from us of your new interest rate and term If you instruct us to repay funds from your fixed rate FMD Account that request will be processed on the maturity date thus reducing the balance of your fixed rate FMD Account Funds will be repaid in accordance with your instructions on the maturity date In the absence of acceptable instructions regarding the application of the proceeds of your account at maturity your fixed rate FMD Account will be rolled over into a new fixed rate FMD Account at our prevailing fixed rate FMD interest rate on the maturity date of the amount of the proceeds and for the same term as your original FMD Account You have ten calendar days from the maturity date to either withdraw funds or
78. e interest rates apply to a number of our accounts refer to the Product comparison table Features for specific accounts We can vary these interest rates at any time This means that the rate of interest paid on an account may fall or increase We base our decision to vary interest rates on a number of factors some of which are beyond our control e g changes by the Reserve Bank of Australia to the official cash rate or changes to market rates generally Those rates themselves may be affected by external factors Variable interest rates 5 1 2 Fixed interest rates Fixed interest rates apply to Term Deposit and fixed rate Farm Management Deposit FMD accounts This means that the interest rate for the term is fixed at the start of the term Should market interest rates change during the term of your Term Deposit or fixed rate FMD the interest rate on your Term Deposit or fixed rate FMD will not change i e increase or decrease 5 2 General risks specific to FMD Accounts 5 2 1 There is a risk that should the relevant taxation laws change you may not remain eligible for the current potential taxation benefits applicable to our FMD Accounts 5 2 2 Taxation risk There is a risk that should you require access to funds in your FMD Account within twelve months of your deposit you may need to request amendments to prior income tax assessments refer to section 27 5 for details Change in Taxation Law risk RURALBANK
79. e liable for any transaction you or any additional cardholder makes until the card is returned to us and all legitimate outstanding transactions If you use your card after it is cancelled we can tell any merchant that the card has been cancelled If your cheque book facility is cancelled you must immediately return to us all unused cheques We may dishonour any cheque presented after the cancellation of your cheque facility You are liable for any cheques presented after cancellation that have not been dishonoured If your access to Rural Bank Internet Banking and or Phone Banking services is cancelled we may refuse any transaction you initiate via these facilities without giving any reason or advance notice to you RURALBANK 27 Part C Accessing your accounts cont 29 5 Transaction limits We may at our discretion set and vary limits maximum and minimum whether by number amount and or period of time for certain payment products each transaction using a payment product cumulative transactions using a payment product or combination of payment products Without limiting the above we may set dollar limits for a cash withdrawals b Internet Banking and Phone Banking transfers c _ Internet Banking and Phone Banking payments including Pay Anyone and Bulk Payments and d Bray payments Contactless transactions are subject to separate transaction limits These limits are imposed by us and the financial institution
80. ead your statement of account 33 5 4 Timeframes Chargeback rights Visa has a dispute resolution process that is contained in the operating rules of the card scheme This process sets out specific circumstances and timeframes in which a member of the scheme e g a bank can claim a refund in connection with a disputed transaction on a cardholder s behalf This is referred to as a chargeback right The Bank s ability to investigate any disputed transaction on your account and subsequently process a chargeback is restricted by the time limits imposed under the operating rules of the applicable card scheme Time frames for notifying the Bank The ability of the Bank to dispute a transaction on your behalf where a chargeback right exists may be lost if you do not notify the Bank within the required timeframes For this reason it is in your interest to report any disputed transaction to the Bank immediately The Bank will claim a chargeback right where one exists and you have disputed the transaction within the required timeframe We will claim the chargeback for the appropriate reason Where it can be shown that you have unreasonably delayed notifying the Bank you may be liable for the loss on any disputed transaction Timeframes for the Bank to process a chargeback right The Bank will only process a chargeback for you where a chargeback right exists when you have notified the Bank of the disputed transaction within the require
81. ecipients including BSB numbers account numbers and account names and you hold sufficient cleared funds in your nominated account to cover the total amount of transactions contained within your data files 38 3 Rejections If your data files have been processed via Rural Bank Bulk Payments and rejections occur as a result of an action taken or not taken by your recipients financial institution it is that financial institution s responsibility to return the rejected credit item correctly to your nominated account i e re credit your nominated account The rejected credit item will normally be returned to your nominated account within three business days of the original processing day We do not advise you of the details of any rejections received from data files processed on your behalf 38 4 Bulk Electronic Clearing System BECS Rural Bank Bulk Payments are processed via BECS and are subject to the regulations set by APCA In order to use Rural Bank Bulk Payments you must comply with these regulations As your sponsor we are responsible for ensuring you meet all requirements and regulations set by APCA We will advise you of any material changes that affect you You must comply with any instruction issued by us on behalf of APCA You must hold sufficient cleared funds in your nominated account to cover the transactions contained within your data files We may decide not to make any payment if there are insufficient fun
82. ed or ii from which they are to be transported to the place where they are first to be milled or processed Rural Bank and RB means Rural Bank Limited ABN 74 083 938 416 AFSL 238042 and both Elders Rural Services and Bendigo and Adelaide Bank Limited may act as agents on our behalf and Bank has the same meaning Rural Bank equipment means electronic equipment controlled provided by or provided on behalf of Rural Bank to facilitate EFT transactions Rural Bank system means an electronic system communications system or software that is controlled provided by or provided on behalf of Rural Bank to facilitate EFT transactions Rural Bank Internet Banking service means the service we offer from time to time by which you or your authorised user s can access and transact on your nominated account s by using a personal computer or similar electronic device and accessing our website at www ruralbank com au and Internet Banking has the same meaning Rural Bank Phone Banking service means the service we offer from time to time by which you or your authorised user s can access and transact on your nominated account s by phoning 1800 651 839 and Phone Banking has the same meaning Seasonal Account or Seasonal means the deposit taking facility we may provide to you as contemplated in the Terms but does not include any credit facility that we may agree to provide in c
83. edule of Fees and Charges booklet for more information 30 10 Lost or stolen cheques and cheque books If your cheque book or any cheque is lost stolen or misused you must notify us as soon as possible by contacting our Customer Service Centre on 1300 660 115 or by visiting your local branch If your cheque or cheque book is lost stolen or misused other people may be able to withdraw money from your account without your permission You may be held liable for any unauthorised transaction occurring on your account before you notified us and you authorise us to debit any such amounts for which you are liable to your account 30 11 Liability and indemnity cheques We are not responsible for or liable for a any arrangement or transaction that is conducted or processed by us on your behalf b the dishonour or failure to dishonour any cheque any delay or failure in processing a transaction on your behalf and d any other actions taken or not taken in relation to a cheque bank cheque or corporate cheque You release us from and indemnify us against any liability we may have if you request that any cheque be stopped or dishonoured or if any stop payment instruction is received too late to prevent payment of the cheque or if any cheque is lost stolen defaced or destroyed or if we suffer any loss cost or expense as a result of your stopping payment of a cheque or breaching your obligations under this section 31 A
84. efunds Refunds are not available on security tokens if you decide you no longer require a security token i e you have closed your accounts or no longer use Internet Banking 40 Banking Accounts Terms amp Conditions If you receive a security token that is faulty or damaged we will replace it for you a fee may apply depending on the circumstances 35 6 Reassigning a security token If you need to reassign a security token i e if there has been a change of authorised signatory on an account you must notify us and confirm in writing 35 7 Cancelling a security token If you require a security token to be cancelled you must notify us in writing and provide your security token identification number which can be found on the back of your security token 36 Bpay Refer to the table below to determine which account types can be used to make Bray payments via Rural Bank Internet Banking and Phone Banking Account Bpay Everyday Account v Everyday Retirement Account R Gold Cash Management Account Term Deposit Account lt x Farm Management Deposits variable rate Farm Management Deposits fixed rate Seasonal Account AgriManager Business Cheque Account Business Manager S Sy SSS Sees Everyday Community Account v Available x Not available 36 1 About the Bray scheme This section i e section 36 1 applies if you ask us to make a Bray
85. en a security token is activated for This will prevent an unauthorised user Logon You will not be who may have able to login to obtained your access Internet Banking ID and PIN by without entering fraudulent means the authentication from accessing key generated your account by your assigned security token Pay Anyone An authentication key _ if they are able to every payment Bpay every payment from your security token will be required to authorise every Pay Anyone payment you send An authentication key from your security token will be required to authorise every Bray payment you send Please note you will not need to use your security token when you add or amend a Bpay biller login to your Internet Banking session from making any Pay Anyone payments from your account if they are able to login to your Internet Banking session from making any Bray payments from your account Bpay every new payee An authentication key from your security token is required to add any new biller or amend an existing biller Please note you will not need to use your security token to authorise a Bray payment if they are able to login to your Internet Banking session from adding any new billers to your approved biller list Bpay every payment and every new payee An authentication key from your security token will be required to authoris
86. ents direct debits and periodical payments Rural Bank Phone Banking Visa Debit card Cheques incorporating cheque books corporate and bank cheques Bray Staff assisted transfers Bulk Payments We may at our absolute discretion cancel a payment product at any time without providing notice to you Without limiting the circumstances in which we may cancel a payment product we may cancel a payment product if a we believe your card cheque book PIN access ID security token or any other access method are being used or will be used in a way that will cause loss to you or us b we reasonably believe you induced us to issue the payment product by fraud c you or an authorised signatory breached any of these terms and conditions d we close your account or e in the case of Rural Bank Internet Banking and Phone Banking services the security or quality of the service is threatened If we cancel a payment product we will notify you as soon as possible However we will not notify you if we cancel a direct debit or periodical payment after being advised by the payee that no further payment is required or if your account is closed You may cancel a payment product as set out in sections 30 7 31 2 31 3 33 9 35 6 and 34 10 If your card is cancelled you must immediately return to us all cards issued to you or an additional cardholder cut in half through the magnetic strip for your protection You ar
87. epositor Information about the Financial Claims Scheme can be obtained from the APRA website at http www apra gov au and the APRA hotline on 1300 55 88 49 IMPORTANT NOTE FOR BUSINESS CUSTOMERS The Seasonal Account AgriManager Business Cheque Account and Business Manager accounts detailed in the Terms are transaction accounts for business purposes Special provisions apply to business accounts In particular some of the terms and conditions in this document have limited varied or no application to the use of payment products on business accounts Refer to section 14 for details Unless you have agreed separately to the terms and conditions in this document the first acquisition or use by you or an authorised signatory of any of the payment products described in this document constitutes your acceptance of the terms and conditions You may apply to have a credit facility attached to your Seasonal Account AgriManager Business Cheque Account or Business Manager If we agree to your application additional terms and conditions specific to that credit facility will apply and are binding on you These are generally contained in a Letter of Offer and associated Facility Terms however to the extent that is relevant the terms and conditions in the Terms also apply to the credit facility Without limitation this includes the terms and conditions in the Schedule of Fees and Charges booklet Consequently you should read the Terms
88. erm Deposit Non verified accounts and Term Deposit has the same meaning variable rate FMD means our variable rate Farm Management Deposit Account Vasco One Touch Security Token means a security token that is a convenient key ring size With the touch of one button it generates a one time code for use in Internet Banking during the logon sequence or payments authentication Vasco Professional Security Token means a security token that you hold in your hand It has a small keypad like calculator and requires the entry of a PIN for generation of a one time code for use in Internet Banking during the logon sequence or payment authentication The keypad has a cover to protect it from accidental pressing of the keys Verified by Visa means the online authentication service provided for Visa cardholders when making online transactions at participating merchants we means Rural Bank RB Limited ABN 74 083 938 416 AFSL 238042 and its successors and assigns and our and us have a corresponding meaning you means the person or persons in whose name the account is to be opened as evidenced by the account application form and your has a corresponding meaning and a reference to a the singular includes the plural and vice versa b a document includes any replacement or variation of it c a thing includes the whole and each part of it and d a law means common law equ
89. es 25 SPECIFIC TERMS AND CONDITIONS FOR EVERYDAY RETIREMENT ACCOUNTS An Everyday Retirement account is only available to personal customers who receive an eligible Centrelink or Australian Veterans Affairs pension or allowance or who are aged 55 years or over To open an Everyday Retirement account you must provide evidence that you are at least 55 years of age or a recipient of an eligible Centrelink or Australian Veterans Affairs pension or allowance when you open the account If after opening the account you no longer meet the eligibility requirements we may change your account to another type of account as detailed in these terms 26 SPECIFIC TERMS AND CONDITIONS FOR TERM DEPOSIT ACCOUNTS Term Deposits offer the benefit of a fixed return for a fixed period on a fixed amount therefore you can only make withdrawals and deposits when permitted Refer to section 26 1 to determine when a withdrawal or deposit is permitted id LL 26 1 Maturing Term Deposit Accounts Your Term Deposit facility terminates on the maturity date We will issue a pre maturity letter approximately fourteen days prior to the maturity date of your Term Deposit From 1 January 2015 this advice will set out an indicative interest rate that may apply to your Term Deposit if you choose to roll all or part of your Term Deposit for the same investment term or if your term deposit is automatically renewed in accordance with clause 26 1 The new intere
90. esiding in Australia or permanent resident and aged at least eighteen years of age before we will issue you a cheque book A separate cheque book is issued for each account for which you are granted cheque book access Cheque books are available in three sizes 50 100 or 200 leaf You can nominate to have your cheque book sent to the mailing address last recorded with us for the account to which it relates or to collect it from any branch or agency of Rural Bank Cheque book reordering Cheque book size 50 leaf 100 leaf 200 leaf A cheque book is Thirtieth Seventieth One hundred automatically reordered cheque cheque and fiftieth after the presentation cheque of the You can also order a new cheque book via Rural Bank Internet Banking or by calling our Customer Service Centre on 1300 660 115 A fee may apply to each cheque that is debited to your account and for other events relating to the use of cheques Refer to the Schedule of Fees and Charges booklet for more information You authorise us to enter into arrangements with Bendigo Bank to enable us to provide the cheque book facility to you and if necessary to provide value to Bendigo Bank for cheques drawn on your account to subsequently obtain reimbursement by debiting that amount to your account 30 2 Issuing and writing cheques Your right to use cheques that have been issued by us is at all times at our discretion We reserve the right at any time to suspe
91. et Banking or Phone Banking services Elders Rural Services means Elders Rural Services Australia Limited ABN 72 004 045 121 who act as an agent on behalf of Rural Bank and offer limited banking services to Rural Bank customers electronic equipment includes an electronic terminal contactless terminal computer television and telephone Eligible Centrelink or Australian Veterans Affairs pension or allowance means you are receiving a Centrelink or Veterans Affairs pension or allowance which is subject to deeming external account staff assisted transfer means an electronic funds transfer to an account held with another financial institution within Australia that is completed by a staff member in accordance with your instructions fixed rate FMD means our fixed rate Farm Management Deposit Account FMD means Farm Management Deposit FMD Account means a fixed rate FMD or a variable rate FMD FMD provider means farm management deposit provider as defined in subsection 393 20 3 of the Income Tax Assessment Act 1997 internal account staff assisted transfer means an electronic funds transfer to another Rural Bank account held by you or someone else that is completed by a staff member in accordance with your instructions ISP means Internet Service Provider maturity date means the date on which the term of a Term Deposit or fixed rate FMD expires
92. evoked at any time If you want to revoke the authority of an additional cardholder to access or operate your account you must notify us in writing and return to us any cards cut in half for your protection that we have issued to that person You consent to us giving additional cardholders information about your account 33 8 Foreign currency transactions Transactions conducted using a card in foreign currency amounts are converted either depending on the foreign currency converted into Australian dollars at the appropriate Visa International exchange rate or into United States dollars and then into Australian dollars at the appropriate Visa International exchange rate The Australian dollar amount is then debited to your account When you use your card outside Australia you are bound by any exchange control requirements of the Reserve Bank of Australia 33 9 Cancelling a card You may cancel a card by giving us notice in writing to the address set out in section 1 or by visiting your local branch You must then comply with the requirements set out in section 29 4 regarding cancelled cards RURAL BANK 35 Part C Accessing your accounts cont 34 INTERNET BANKING AND PHONE BANKING We warrant that we will comply with the requirements of the ePayments Code This section applies if you register for access to Rural Bank Internet Banking and or Phone Banking services The table below lists the account types Inter
93. f an FMD for the purposes of the FMD scheme unless a the repayment is required as a result of your death or bankruptcy b the withdrawal is the result of a written request by you to transfer all or part of your FMD Account to another FMD provider or c the repayment is required due to circumstances specified in regulation 7 of the Income Tax Farm Management Deposits Regulations 1997 relating to repayment in the event of a natural disaster exist Any subsequent deposit made by you or on your behalf in the financial year in which the repayment is made is taken never to have been an FMD for the purposes of the FMD scheme Any balance remaining from prior to the repayment continues to be covered by the FMD scheme only if it is at least 1 000 and it remains in the FMD Account for at least twelve months Where a deduction has been claimed in a prior year of income for the part of an FMD that was repaid within twelve months of the deposit you are not able to retain the tax benefit of the deduction and you need to request an amendment of your assessment for that prior income year Where more than one repayment has been made within twelve months at different times it may be necessary to request additional amended assessments 26 Banking Accounts Terms amp Conditions Example assuming none of the exceptions set out previously apply On 1 November 2006 a primary producer made a 10 000 deposit into an FMD Account For the i
94. f the agreed term refer to sections 21 2 and 21 3 for details RURAL BANK 13 Part A General Information cont We will notify you of changes to terms and conditions interest rates and fees and charges that affect your account as follows Type of variation Adding deleting or varying terms and conditions that affect your account other than as specified elsewhere in this table Minimum notice Before the variation s takes effect Method of notice In writing press advertisement or publication on our website Introducing or increasing fees and charges other than a government charge that affect your account 30 days before the fee s and or charge s takes effect In writing press advertisement or publication on our website Introducing or varying government charges if not publicised by the government in which case we will notify you separately that affect your account Before the variation s takes effect In writing press advertisement or publication on our website Varying the method by which interest is calculated or the frequency which it is credited that affects your account 30 days before the variation s takes effect In writing press advertisement or publication on our website Varying an interest rate that affects your account Before or on the date the variation s takes effect In writing press advertisement or publication on our website Introducing or inc
95. g the interest rate applicable to your Term Deposit 15 4 FMD applications When opening an FMD account you are required to provide us with the following information on your application form personal details about yourself and the major commodity or commodities you produced in the year of income whether you wish to open a fixed rate FMD account or a variable rate FMD account the frequency of interest payments if applicable the amount to be deposited the term of your account if you are opening a fixed rate FMD account and your account details where your interest should be credited Upon the receipt of your funds we will send you a letter confirming the interest rate applicable to your account RURALBANK 17 Part B Your Account cont 15 5 Joint accounts When you open a joint account we require you both U to authorise any instructions relating to your account unless you have both agreed with us that the account only requires one to sign If there are more than one of you opening a joint account then unless we agree with all of you The authority of all of you is required for any withdrawal or transfer from the account Note For Visa Debit cards to be issued you must agree that any one person can authorise withdrawals or transfers The authority of all of you is required to vary the manner of account operation to remove or appoint an account operator to close the account or to
96. gainst any loss or damage we may suffer due to any claims suits demands or action of any kind brought against us arising directly or indirectly because you did not observe any of your obligations under the terms and conditions in section 37 or acted negligently or fraudulently in connection with the terms and conditions applicable to your account or the payment products If a Pay Anyone transfer that was authorised by you or your authorised user is made to a person or for an amount which is not in accordance with the instructions given to us and your account has been debited for the amount of that transfer we will immediately credit that amount to your account We are not liable for any consequential loss or damage you suffer as a result of using the Pay Anyone service other than any loss or damage which is due to our negligence or breach of any condition or warranty implied by law which cannot be excluded restricted or modified at all or only to a limited extent 37 9 Mistaken Internet Payments a b d O g h If you have made a Mistaken Internet Payment you should report i it to us as soon as possible We will investigate your reported Mistaken Internet Payment and inform you of the outcome in writing within 30 business days of your report If we are satisfied that a Mistaken Internet Payment has occurred we will contact the Receiving Financial Institution We are not required to
97. garding the account you wish to transfer to the recipient account if you have a non verified account A non verified account means you and your account operators have not completed the RB Customer identification process for the account Before we will process a staff assisted transfer from your non verified account you must provide us with an original account statement for the recipient account The original bank or financial institution account statement must be in the same name as your account must be less than six months old when it is received by us and cannot be a credit card account statement 32 5 Liability staff assisted transfers To the extent permitted by law and subject to any other provisions of these terms and conditions we are not liable for any loss or damage you suffer as a result of using the staff assisted transfer services or any delay omission or failure in respect to any payment Without limitation this includes if you request us to make a payment to an account held with another financial institution we are not liable for any loss or damage you suffer as a result of a any delay or failure to make a payment which results from a technical failure in the system we use to make a payment from your account with us to another financial institution and b any omission delay or failure on the part of the other financial institution in processing that payment If we debit your account we are
98. he Account you have as an alternative to receiving paper statements in the post you may elect to opt out of paper statements and only obtain electronic statements on one or more of your accounts using our Internet Banking service You must be registered for Internet Banking in order to access electronic statements 24 OVERDRAWING YOUR ACCOUNT In the absence of an approved credit facility your account must be maintained in positive funds at all times If you authorise a transaction that will overdraw your account we are under no obligation to agree to that request We may debit fees even if it results in your account being overdrawn If we exercise our discretion to allow an overdrawing the following terms apply the amount of the overdrawing is an amount owed by you to us and must be repaid immediately and notwithstanding the above we may charge interest on the amount overdrawn calculated daily until that amount is repaid Interest is charged at our debit interest rate Please refer to the Rural Bank website or your local branch for details You authorise us to debit any such amounts 24 1 Applying for a credit facility If you require a credit facility to enable you to overdraw your account you should apply to us for an credit facility Applications for credit facilities are granted at our discretion All applications are subject to our normal lending criteria Additional terms and conditions apply to credit faciliti
99. hould make a further Bulk Payment transfer for the difference 38 6 Suspension of Bulk Payments We may suspend your or your authorised user s right to use the Bulk Payment service at any time if you or your authorised user is suspected of acting in a fraudulent manner 38 7 Liability for mistaken payments unauthorised transactions and fraud You must notify us immediately if you or your authorised user becomes aware that you or your authorised user may have made a mistake except in relation to the Bulk Payment transfer amount refer to section 38 6 for details when instructing us to make a Bulk Payment transfer did not authorise the Bulk Payment transfer from your account believes a Bulk Payment transfer was not processed in accordance with your or your authorised user s instructions including delays or think you or your authorised user has been fraudulently induced to make a Bulk Payment transfer We will attempt to rectify any such matters in relation to your Bulk Payment transfer in the way described in this section Except as set out in this section i e section 38 7 we are not liable for any loss or damage you suffer as a result of using the Bulk Payment service You indemnify us against any loss or damage we may suffer due to any claims suits demands or action of any kind brought against us arising directly or indirectly because you did not observe any of your obligations under the terms and cond
100. ident and at least twelve years of age to be eligible for Internet Banking and Phone Banking 34 1 1 Access for minors is subject to the completion of a Minors Account Access Authorisation form by a parent or legal guardian Access for minors Pay Anyone is not available to minors 36 Banking Accounts Terms amp Conditions 34 2 Access ID and PINS Registration for Internet Banking and Phone Banking is completed separately If your application for either service is approved we will provide you with an access ID and a temporary PIN The temporary PIN is valid for five calendar days from the date of issue Prior to the end of that five calendar day period you must use that access ID and temporary PIN to access Internet Banking or Phone Banking for the first time You will then be asked to select and enter a new PIN and to re enter the same PIN to confirm it To avoid having your PIN reset log into Internet Banking U and or Phone Banking within 5 calendar days of the issue of your temporary PIN You acknowledge and accept that the access ID we issue you together with your selected PIN is the means by which you access Internet Banking and Phone Banking and the means by which we identify you anyone using your access ID and PIN has access to and may be able to conduct transactions on a nominated account using Internet Banking and or Phone Banking and the use of a security token will enhance the security of
101. ied at all or only to a limited extent 37 PAY ANYONE Refer to the table below for the account types that can be used to make Pay Anyone payments via Rural Bank Internet Banking Account Pay Anyone Everyday Account v Everyday Retirement Account AlS Gold Cash Management Account Term Deposit Account lt x Farm Management Deposit variable rate Farm Management Deposit fixed rate Seasonal Account AgriManager Business Cheque Account Business Manager aaa aads Everyday Community Account v Available x Not available The Pay Anyone service is an online service that allows you or your authorised user to transfer funds directly to any account at any financial institution within Australia that is identified by a valid BSB number and account number You or your authorised user can only transfer funds using the Pay Anyone service if you or your authorised user has access to Rural Bank Internet Banking Pay Anyone allows you to transfer money directly to U another eligible account at any participating financial institution within Australia providing you know the BSB number and account number In most cases you will find that Pay Anyone is generally cheaper than a corporate cheque or bank cheque and is safer than carrying cash id LL Pay Anyone is not available through the Phone Banking service idiL Once activated you or your authorised user can arrang
102. in advance You should not treat your accounts as combined unless we have agreed to such an arrangement Account balances are denominated in Australian dollars We may place a stop on your account if you are in breach of any of the account terms and conditions you have not provided us with information that we have asked you to provide we receive notice of your incapacity bankruptcy or death we become aware of any dispute which in our reasonable opinion has a bearing on the account If we place a stop on the account you will not be able to make any transactions on the account or otherwise operate it unless we otherwise agree We may at our discretion impose conditions on any use including requiring the signature of all of you and or all authorised account operators We are not liable for any loss or damage arising from placing a stop on your account RURAL BANK 15 Part A General Information cont 12 ANTI MONEY LAUNDERING You agree we may delay block or refuse to process any transaction without incurring any liability if we suspect that a making a payment may breach any law in Australia or any other country b the transaction may directly or indirectly involve the proceeds of or be applied for the purposes of unlawful conduct You agree to provide all information to us that we believe we reasonably require to manage money laundering or terrorism financing risk or to comply with any laws in Australia or another c
103. ion that you claim must not exceed your taxable primary production income for the year of income Taxation benefits are not retained for deposits or part of deposits withdrawn in the first twelve months of the deposit being made unless the withdrawal is made a because the owner i dies ii becomes bankrupt or iii has requested all or part of the deposit be transferred to another FMD provider b in circumstances specified in regulation 7 of the Income Tax Farm Management Deposits Regulations 1997 relating to repayment in the event of a natural disaster exist Taxation benefits are retained for any part of a deposit remaining after a withdrawal in the first twelve months of the deposit being made if a it remains in the FMD Account for at least twelve months and b the residual amount does not fall below 1 000 For these purposes deposits made with us as a result of one or more transfers from another FMD provider may be taken to be made when the deposit was made with the first FMD provider provided certain criteria are met For more information contact our Customer Service Centre on 1300 660 115 or visit your local branch Withdrawals made twelve months after the date of deposit for which a deduction was claimed are considered to be assessable income The withdrawal forms part of the instalment income for the instalment period under the Pay As You Go system Interest earned on an FMD Account is assessab
104. itions in section 38 or acted negligently or fraudulently in connection with the other terms and conditions If a Bulk Payment transfer that was authorised by you or your authorised user is made to a person or for an amount which is not in accordance with the instructions given to us and your account has been debited for the amount of that transfer after our investigation we will attempt to provide a reimbursement to your account if the number to be credited was not in accordance with your instructions We are not liable for any consequential loss or damage you suffer as a result of using the Bulk Payment service other than any loss or damage which is due to our negligence or breach of any condition or warranty implied by law which cannot be excluded restricted or modified at all or only to a limited extent 39 EFT TRANSACTIONS LIABILITY We warrant that we will comply with the requirements of the ePayments Code This section applies to EFT transactions 39 1 Liability for authorised transactions PIN generated transactions a You are responsible for all transactions carried out using an access ID or PIN by you or by anyone else with your knowledge and consent b If Rural Bank equipment or a Rural Bank system malfunctions after having accepted your instructions or fails to complete the transaction in accordance with your instructions resulting in loss to you of some or all of the amount of a transaction we will co
105. ity or statutory laws which in the case of statutory laws include any instruments made under them and amendments to and replacements of them Product Comparison Tables Features The following table provides a summary of Rural Bank s products and features You should refer to the Banking Account Terms and Conditions for more details regarding specific accounts and other conditions that apply SAVINGS AND TRANSACTIONAL ACCOUNTS FARM MANAGEMENT DEPOSIT ACCOUNTS Everyday Everyday Gold Cash Term Deposits Variable Rate Fixed Rate Account Retirement Management FMD FMD Account Account Available to Personal Personal Personal and Personal and Primary Primary customers customers Business Business Producers only Producers customers customers only INTEREST Calculated daily v v v v v v Paid Monthly Monthly Monthly Monthly Annually on 1 July Monthly quarterly annually quarterly annually or at maturity or at maturity Fixed or variable Variable Variable Variable Fixed Variable Fixed Tiered v x v v v v Stepped x v x x x x Payment method s Credited to Credited to Credited to Reinvest to Must be credited Must be credited your account your account your account or transfer to another account your account or transfer to another account to another account in your name to another account in your name ACCOUNT FEATURES Term At call At call At call From 1
106. k separate from any plastic cards or other material that bears your signature You must not leave signed blank cheques in your cheque book When filling out a cheque you or your authorised signatory should always write the amount of the cheque in words as well as figures as words are more difficult to alter You or your authorised signatory should a try not to leave any gaps between the words or figures b begin the amount in words with a capital letter as close as possible to the words The sum of and draw a line from the end of the amount in words to the printed dollar sign c add the word only after the amount in words d begin the amount in figures as close as possible to the printed dollar sign e date the cheque and f initial any alterations You should never write on a cheque with pencil or erasable ink 30 4 Authorised signatories The issuing of a cheque by an authorised signatory authorises us to debit your account with the amount of the cheque where signed by an authorised signatory in accordance with the account operating instructions An authorised signatory should only write a cheque if you have sufficient available funds in your account You must ensure that cheques are only signed by authorised signatories and only in accordance with the account operating instructions 30 5 Different ways of writing cheques 30 5 1 What is the effect of crossing a cheque Crossing a cheque me
107. ke a further Bray payment for the difference 36 6 When a biller cannot process a payment a If after debiting your account we are notified that your Bray payment cannot be processed by a biller we will notify you credit your account for the amount of the Bray payment and if you request take all reasonable steps to assist you in making the Bray payment as quickly as possible 36 7 Suspension of Bray We may suspend your right to participate in the Bray scheme at any time if you or your authorised users are suspected of acting in a fraudulent manner 36 8 Cut off times The following table outlines the cut off times and payment dates for Bray payments If the Bray instruction is received The payment will in most cases be treated as having been made Monday to Friday before 5 00pm Victorian time On the day you made the payment Monday to Friday after 5 00pm Victonnngine On the next business day On a Saturday Sunday Gr public holiday On the next business day Bray payments may take longer to be credited to a biller if you or your g authorised user instructs us to make a Bray payment on a Saturday Sunday public holiday or any other non business day or if the biller does not process a payment as soon as they receive its details The cut off times are also displayed during your Internet Banking session 36 9 Liability for mistaken payments unauthorised transac
108. le in the year that it is earned 27 4 Maturing fixed rate FMD Accounts 3 month or 6 month fixed rate FMDs are available to assist you with managing your interest income At maturity they must be to rolled for further periods for at least 12 months in order to retain the taxation benefits associated with FMDs Your fixed rate FMD terminates on the maturity date We will issue a pre maturity letter approximately fourteen days before the maturity date of your fixed rate FMD Account From 1 January 2015 this advice will set out an indicative interest rate that may apply to your fixed rate FMD account if you choose to roll all or part of your fixed rate FMD for the same investment term or if your term fixed rate FMD is automatically renewed in accordance with clause 27 4 The new interest rate will be based on the prevailing interest rate applying to that particular fixed rate FMD and investment term on the maturity date Important Note The rates and tiers may change prior to your maturity date You should check the current interest rates and tiers with us on the maturity date Following receipt of the pre maturity letter you may instruct us in writing that at maturity you want to roll all or part of the balance of your fixed rate FMD Account over into a new fixed rate FMD for the same or a different term at the relevant FMD fixed interest rate on the maturity date add funds to your fixed rate FMD Account and roll th
109. lies to an account will differ depending on the account you select and for some accounts depending on the deposit balance of the account tiered interest or stepped interest Some interest rates are variable and may change from time to time The rate of interest that applies to your initial deposit will be confirmed to you once your deposit is accepted and the account is opened Your account statement will also display any applicable interest rate s on your deposit and the effective date s if the rate has changed since your previous statement The type of interest rate applicable to your account can be found in the Product comparison table Features id LL Tiered interest rates generally enable you to receive a higher rate on interest as your funds grow from one tier to the next id LL Interest is calculated by applying the daily percentage rate to the balance of your account at the end of each day The daily percentage rate is calculated by dividing the relevant interest rate by 365 days or in a leap year 366 i Remember interest is calculated on the daily closing U balance which means if your account has a tiered interest rate and your balance fluctuates from day to day so might the interest rate that applies For example if you deposit or withdraw funds you may move into a different interest tier 22 1 An example of how interest may be calculated on an account The interest rate that applies to
110. lk Payments in limited circumstances and you must complete an Rural Bank Bulk Payments application form which includes the Rural Bank Bulk Payments Direct Debit form This form is available via our website at www ruralbank com au your local branch or by contacting our Customer Service Centre on 1300 660 115 46 Banking Accounts Terms amp Conditions The Bulk Payments application form contains provision for dual application which means that you can register two authorised signatories as a security checking mechanism The identity of these persons can be changed by you as and when required If we approve your application we will register you with APCA and obtain a user ID number for you which allows us to exchange direct entry work on your behalf in BECS Please allow a minimum of ten business days after we have received your completed application before you commence using Rural Bank Bulk Payments 38 2 Using Bulk Payments You must be able to create your data files using ABA format If your business uses software which creates data files using ABA format you are not required to obtain additional software Most accounting payroll packages provide for ABA format files to be created If you are unsure as to the capabilities of your software contact your software vendor directly If your software package is unable to create data files using ABA format software can be supplied please note a fee applies please phone
111. ll loss or costs incurred by it if a further written confirmation sent by you or your authorised signatory causes error or duplication of payment in the funds transfer process iii A telephone and or facsimile instruction received by us which is complete and regular on the face of it and if applicable verified according to procedures detailed in section 9 1 2 Verification procedures shall be deemed to be an original document instruction and sent by you or your authorised signatory In the event of any dispute including litigation concerning any such instructions you waive the right to claim that any signature thereon is not genuine c You shall pay us the fees and any costs or expenses incurred by us in connection with this Authority or payments made pursuant to instructions You authorise us to debit your account s with all such fees costs or expenses 9 1 2 Verification procedures a On receiving telephone instructions we are entitled to assume that the person who identifies themselves as the authorised signatory the Verifier is that person and if that person verifies the authenticity of the instructions we are authorised to act upon and to debit your account in accordance with your or your authorised signatory s instructions b Facsimile instructions must include when transmitted the name and signature of the authorised signatory signed in accordance with the signing authority noted on your account a
112. ller cannot process a payment Sa SUS SEMON OF RA conc occnonmascapnoscsononnsgaonoanae 30 8 OU Relies coven sqanonactiaannanareesauonatnostascaandas 36 9 Liability for mistaken payments unauthorised transactionsiandifraud E A pene r eer E 37 Pay Anyone oeer E A E A EERE EENE 37 1 Registering and deregistering for the Pay Anyone SEVICE e e ameeera 372 PETRELLI a a 37 3 Using the Pay Anyone Servico e a STA ARAMOT S exec rere et E ene tyeh Sha A 37 5 Ifa transfer amount is incorrect 5 37 6 Suspension of the Pay Anyone service Were MOU ROMs cimardeannacae dona E A E E 37 8 Liability for mistaken payments unauthorised tran Sacuonsianci hal Ceeese nthe see Eee tn secre neces 37 9 Mistake Internet Payments 000085 3710 mInconmectaccountinumber T an esse rn renee 38 B lk Payments ea e cet esas A E E EAT 38 1 Registering for Bulk Payments a a 982 VUS MI EWILS Payments ooccccoacnpancoecoanodoopsnnaoncenae 98 3 aE ROJOC ONS E LA I T C E A T 38 4 Bulk Electronic Clearing System BECS 38 5 If atransfer amount is incorrect 38 6 Suspension of Bulk Payments 0 55 38 7 Liability for mistaken payments unauthorised tran Sacuonsianci hau Ceeereeeee ete se Ere eerer enc rer rr Ceres 39 EFT transactions Liability 39 1 Liability for authorised transactions PIN generate
113. mary producers to set aside pre tax income in profitable years to establish cash reserves and help meet costs in less profitable years It enables the management of exposure to seasonal fluctuations and adverse economic events The FMD scheme allows primary producers to deduct the amount of any deposit to a FMD Account from their assessable income for the income year in which the deposit is made Withdrawals made from a FMD Account are then subject to tax in the year in which they are made To be eligible for the FMD scheme and to maintain FMD status primary producers and deposits must meet the criteria specified in the Income Tax Assessment Act 1997 and those outlined in these terms and conditions For further details on eligibility criteria refer to the Farm Management Deposits Law or visit the Department of Agriculture Fisheries and Forestry website at www daff gov au 24 Banking Accounts Terms amp Conditions 27 2 Special terms and conditions Federal Law states that the following special terms and conditions must apply to your FMD Account for it to qualify as a FMD for the purposes of the FMD scheme Consequently these special terms and conditions apply to your FMD Account A breach of these special terms and conditions will result in the deposit or some of the deposit of your FMD Account not qualifying as a FMD You must read this section very carefully To the extent that you control these it is your responsibility to ensure the f
114. may expire and will need to be reset If you do not use your Phone Banking access ID and PIN to access the Phone Banking service for 365 continuous days your PIN will expire and may need to be reset You can reset your PIN s by contacting Rural Bank Internet and Phone Banking Support Services on 1300 651 839 34 7 Exiting Internet Banking If you or your authorised user use Internet Banking you or your authorised user must click on the log off button when you have finished using the service or if you or the authorised user are going to leave the computer unattended for any period This is particularly important in a work environment or another environment where the terminal you or your authorised user are using may then be used by someone else 34 8 Electronic communication and confirmation of transactions Subject to the requirements of any law and to our undertaking to provide written notices in certain circumstances as outlined in section 10 you agree that we may use electronic means to communicate with you instead of written communication for example to provide you with statements notices transaction confirmations or receipts We will provide you or your authorised user with a transaction receipt number each time you or your authorised user make a transaction on your account using Internet Banking and Phone Banking You or your authorised user should record the transaction receipt number and it should be quoted
115. n accordance with your instructions on that day You will accrue interest on the amount withdrawn from your Term Deposit Account from the maturity date until the date the funds are withdrawn at the prevailing interest rate applying to the particular term deposit amount and term you have chosen on maturity date and not necessarily the indicative interest rate advised in the pre maturity letter In the event that you withdraw part of your funds within ten calendar days after the maturity date and the balance is rolled over into a new facility the balance of the new facility will be the reduced balance and the interest rate applicable to the new facility will apply to the reduced balance not the balance of your Term Deposit Account at maturity date If you request a withdrawal of funds either at maturity or within ten calendar days after maturity that request will be processed either on the maturity date or on the day we receive your request as applicable relevant day and if the proceeds are to be transferred to another account you hold with us the funds will be transferred to that account on the relevant day or RURALBANK 23 Part B Your Account cont to be transferred to an account held with another financial institution the funds will be transferred to the other financial institution on the next business day following the relevant day If you add funds to your account within ten calendar days after the maturity dat
116. ncome year ending 30 June 2007 the farmer claimed a deduction of 10 000 On 1 September 2007 the farmer has to withdraw 7 000 from the FMD Account The 3 000 remaining in the FMD Account still qualifies for the deduction providing it remains in the account until 1 November 2007 The 7 000 withdrawn is not and is taken never to have been part of an FMD Account Consequently the deduction for the year ended 30 June 2007 has to be reduced by 7 000 Note This example is for illustration purposes only The actual outcome should you make a withdrawal from an FMD within twelve months of making a deposit depends on your particular circumstances at the time You should seek financial advice prior to making the decision to transact on your FMD 27 6 Repayment upon death If you die the balance of your FMD Account becomes payable at that time and is assessable income in that financial year to the extent that it has previously been claimed as a deduction 28 SPECIFIC TERMS AND CONDITIONS FOR THE EVERYDAY COMMUNITY ACCOUNT To open an Everyday Community Account you must be a Not For Profit organisation and must provide one of the following a memorandum and articles of association or constitution stating not for profit status trust deed if it is a trust a written notice from the Australian Taxation office confirming endorsement as an income tax exempt charity ITEC endorsement as a deductible gift recipient
117. nd or withdraw those rights and facilities or to refuse to pay any cheque The cheque facility is not available for use outside Australia Any cheque book remains our property and if we ask it must be returned to us You may only write cheques on the forms we supply or approve All cheques that you write must be completed clearly and signed by an authorised signatory An authorised signatory should only sign a cheque after it has been completed in full Where you have advised us that an account is two to sign two authorised signatories must sign the cheque If there is a difference between the amount in words and the amount in figures on any cheque the lower figure will apply When cheques are presented for payment we will process them in the order in which they are received 30 3 To reduce the risk of cheque fraud You must take reasonable care to prevent fraud occurring in relation to your cheque book facility including where you are not a natural person having appropriate procedures in place to minimise the risk of forgery or fraudulent alteration or drawing of a cheque You must immediately advise us if you have any reason to believe that a cheque has been forged drawn or altered without your authority and of any change to the identity of any authorised signatory You must keep your cheque book and all unused cheques in a safe place at all times This will help reduce the risk of loss or theft You must keep your cheque boo
118. net Banking and Phone Banking services may be used in conjunction with Account Internet Phone Banking Banking Everyday Account x v Everyday Retirement Account A v Gold Cash Management Account v v Term Deposit Account View only View only Farm Management Deposit OP T variable rate Farm Management Deposit View only View only fixed rate Seasonal Account v v AgriManager v v Business Cheque Account ve v Business Manager v Ve Everyday Community Account v v v Available and full access x Not available View only access has limited functionality You will not be able to transfer funds between accounts or use the Bray or Pay Anyone services Note Subject to section 14 please also refer to sections 39 and 40 for additional terms relating to your liability for EFT transactions and to the use and security of your access ID password and PIN 34 1 Applying for Internet Banking and Phone Banking You can apply for access to Rural Bank Internet Banking and Phone Banking services separately by phoning 1300 651 839 Approval of an application is at our discretion Full Internet Banking and Phone Banking access is not available for all accounts The previous table indicates which account types have full Internet Banking and Phone Banking access and which account types have view only access You must be an Australian citizen New Zealand citizen residing in Australia or permanent res
119. nintended Recipient does not have sufficient funds available in their account the Receiving Financial Institution will use reasonable endeavours to retrieve the funds from the Unintended Recipient Where the Receiving Financial Institution withdraws the funds from the Unintended Recipients account the Receiving Financial Institution will return the funds to us We will then return the funds to you We are not required to backdate funds to your account received from an Unintended Recipient nor are we required to adjust interest applied to your account If the Receiving Financial Institution is not satisfied that a Mistaken Internet Payment has occurred the Receiving Financial Institution may try to get the consent of the Unintended Recipient to return the funds o You will be liable for losses arising from the Mistaken Internet Payment if the Receiving Financial Institution does not recover the funds from the Unintended Recipient If you are the Unintended Recipient of funds and if we are required to withdraw those funds from your account under the ePayments Code as the Receiving Financial Institution you authorise us to withdraw those funds in accordance with the ePayments Code You may complain about the report by writing to us or phoning us If you are not satisfied with the outcome you may complain to the Financial Ombudsman Service Ltd For more information about resolving complaints refer to section 13 In this clause th
120. not available the closest available term will be selected at the discretion of the Bank If you instruct us to withdraw funds from your Term Deposit Account that request will be processed on maturity date thus reducing the balance of your Term Deposit Account Funds will be disbursed in accordance with your instructions on the maturity date The only time you are permitted to make deposits or withdrawals to a Term Deposit is during the renegotiation period The renegotiation period starts on the maturity date and finishes 10 calendar days later In the absence of acceptable instructions regarding the maturity of your Term Deposit Account a new account will be established On the maturity date your Term Deposit Account will be rolled over for the same term provided that same term is still available at our prevailing Term Deposit interest rate If the same term is not available the closest available term will be selected at the discretion of the Bank The interest rate will be determined by the amount of the proceeds of the original account plus any interest and invested for the same term as your original investment You have 10 calendar days from the maturity date to either withdraw funds or add funds If you withdraw funds within ten calendar days after the maturity date that request for withdrawal will be processed on the day of receipt thus reducing the balance of your Term Deposit Account and funds will be disbursed i
121. not acting as your agent or the agent of another person We are not liable for any loss or damage to you from us not acting as you require 33 VISA DEBIT CARD We warrant that we will comply with the requirements of the ePayments Code This section applies if you or an additional cardholder have been issued with or requested a Visa Debit card card The table below lists the accounts with which a Visa Debit card may be used Account Visa Debit card Everyday Account v Everyday Retirement Account v Gold Cash Management Account v Term Deposit Account x Farm Management Deposit Accounts x Seasonal Account v AgriManager v Business Cheque Account v Business Manager v Everyday Community Account v v Available x Not available Note Refer to sections 39 and 40 for additional terms relating to your liability use and security of your card and PIN 33 1 Your card We will only issue a card to persons who are Australian citizens New Zealand citizens residing in Australia or permanent residents and twelve years of age or more A card will only be issued to a minor if a parent or legal guardian provides written authorisation by signing a Minor s Account Access Authorisation form The parent or legal guardian will be liable for all transactions conducted by a minor and indemnifies us from any liability A card may only be used in conjunction with one Rural Bank account In other words a
122. not the voucher is signed by you You agree that a request by you or an additional cardholder to a merchant for the supply of goods or services including via mail order telephone or other means is authority for the merchant to issue a sales voucher for the amount shown on the face of the voucher and an acknowledgment that in the case of a request via mail order telephone or other remote means the sales voucher is to be treated as having been duly signed by you or the authorised signatory 33 7 Additional cards You may apply to have another person authorised to access and operate your account with a card If we agree to your request we can impose conditions A person who is authorised to access and operate your account with a card is called an additional cardholder If we accept your application a we will issue to that person a card linked to your account additional card b you authorise us to debit your account with all transactions made using the additional card and you will be responsible and liable for these transactions as if you had made them yourself and c these terms and conditions apply to the additional card in the same way that they apply to your card You should ensure that any additional cardholder has read these terms and conditions and complies with them If the additional cardholder does not comply with these terms and conditions you will be in default You can arrange to have this authority r
123. o have received the notice statement certificate or other communication If we give a disclosure document such as the terms and conditions to any one of you it is deemed to have been given to all of you and In the event of a dispute we will place a hold on the funds in the account and will require the authority of all of you to withdraw any funds from the account Please note FMD Accounts cannot be opened in joint names 15 6 Accounts for minors 15 6 1 Minors between twelve and eighteen years old Accounts can be opened in the name of minors between twelve and eighteen years old for the following accounts however access is restricted to Everyday Account Gold Cash Management Account Term Deposits 18 Banking Accounts Terms amp Conditions Internet Banking Phone Banking and Visa Debit cards are only available if a parent or legal guardian has provided written authorisation by signing a Minors Account Access Authorisation form Refer to Part C Accessing your accounts for details 15 6 2 Minors less than twelve years old A parent or legal guardian can open the accounts listed in section 15 6 1 for minors under the age of twelve as an informal trust account with the minor as a beneficiary however access is restricted Visa Debit cards cheque books Internet Banking and Phone Banking are not available 15 7 Accounts in the name of a Trust Trust accounts can be opened on request for example where
124. o your access ID will not be able to generate an authentication key that can be used with your Internet Banking access ID Where convenient more than one user can be linked to the same security token You can change the extra security options you have activated by contacting Rural Bank Internet Banking Support Services on 1300 651 839 35 3 Security token usage You authorise us to act on all instructions we receive from the use of your security token Depending on the Internet Banking services you use and the security options you have activated your security token is your electronic authorisation of login to Internet Banking and transactions you conduct Suitable care must be taken regarding use of and access to your security token Depending on the token used you may use a PIN to operate your token You must ensure that the PIN you select for your security token is not disclosed to any unauthorised person If you fail to comply we shall be immediately entitled to cancel your use of all or any of the following Internet Banking Pay Anyone Bray Bulk Payments 35 4 Security token battery life Security tokens have an expected battery life of five 5 years for the Vasco One Touch Security Token and ten 10 years for the Vasco Professional Security Token Batteries in security tokens cannot be replaced and you will need to obtain a new security token a replacement token fee may apply 35 5 Security token r
125. of the calendar day Eastern Standard Time will be included in your closing balance that day for the purpose of interest calculations We warrant that we will comply with the requirements of the ePayment Code Subject to any limitation on your liability in these terms and conditions you indemnify us against any loss damage liability cost charge or expense including costs charges or expenses in connection with legal or other advisers we may suffer or incur directly or indirectly a due to any claim demand or action of any kind brought against us arising directly or indirectly because you did not observe any of your obligations under these terms and conditions or acted negligently or fraudulently in connection with the agreement constituted by these terms and conditions b as a result of any loss misuse defacement or destruction of a card issued to you or to an additional cardholder c arising directly or indirectly from computer viruses program bugs and similar causes where such loss damage liability cost charge or expense arises as a direct or indirect consequence of use by you or an authorised user of Internet Banking or Phone Banking d where we have acted on instructions given by an authorised signatory or for which you are otherwise liable under these terms and conditions and e where you are a parent or legal guardian who has signed a Minor s Account Access Authorisation form acknowledging that you
126. ollowing special terms and conditions are complied with a You must be a primary producer when the deposit is made b Your FMD Account can only be opened in your name and cannot be held jointly or otherwise with any other person c The deposit must not be made i by a trustee of a trust estate on behalf of a beneficiary unless the beneficiary is presently entitled to a share of the income of the trust estate and is under a legal disability or ii otherwise by an entity in their capacity as a trustee d Your rights as depositor in respect to your FMD Account are not transferable to another entity e A deposit made to your FMD Account must be 1 000 or more f You can own more than one FMD Account and can own FMDs with different FMD providers but the sum of the balances of all your FMDs must not exceed 400 000 g A charge or other encumbrance must not be created over your FMD Account as security for any amount payable by you or any other entity to us or to any other entity h Interest or other earnings on your FMD Account must not reduce your liability to pay interest to us on loans or other debts you have i Interest or other earnings on your FMD Account must not be invested in an FMD Account with us without having first been paid to you In addition to the above the following special conditions must be satisfied by us in relation to your FMD Account and we will comply with them j We mu
127. on 1300 660 115 visit your local branch or lodge a request via Internet Banking RURAL BANK 29 Part C Accessing your accounts cont To lodge a request to cancel a cheque via Internet Banking select the Customer Services menu and select the Request to cancel a cheque option v A fee may apply to each cheque stop you request Refer to the Schedule of Fees and Charges booklet for more information 30 7 Cancelling your cheque book facility You may cancel your cheque book facility by returning any unused cheques and providing a request in writing to the address set out in section 1 or by visiting your local branch You must then comply with the requirements set out in section 29 4 regarding cancelled cheque facilities 30 8 Bank and corporate cheques Bank cheques are drawn on a bank instead of you writing a cheque on your account If you require a bank cheque we can arrange for one to be issued to you by the Commonwealth Bank of Australia CBA A corporate cheque is similar to a bank cheque in that it is a cheque drawn against a financial institution however corporate cheques are drawn against the financial institution s account which is held with another financial institution Corporate cheques contain the logos of both financial institutions To arrange a bank or corporate cheque your request must be made in writing You can submit a request at your local branch or by sending the request to our Customer Servic
128. on form at the time of account opening or a form supplied by the Bank for this purpose if it is after the time of account opening We are not obliged to accept your request to submit instructions via telephone and or facsimile If we accept your request to submit instructions via telephone and or facsimile then you agree to the following terms and conditions noted in sections 9 1 1 through to 9 1 5 You may also authorise instructions from yourself via secure email This is a method of communication between you and us whereby an email is sent to or from your Internet Banking session Secure emails can only be sent or received once logged into Rural Bank s Internet Banking Refer to section 34 Internet Banking and Phone Banking for more information 9 1 1 Your authority Authority a You and we agree that this Authority applies to telephone and or facsimile instructions in respect of only the account s advised by yourself on the relevant Instruction Authority Schedule and only those received from the account holder and or facsimile number listed in the said schedule b You acknowledge that i We may at our sole discretion refuse to accept any telephone and or facsimile instructions provided that you or your authorised signatory are notified of such refusal as soon as possible ii Telephone and or facsimile instructions are not subject to further written confirmation and you will undertake to reimburse us for a
129. onjunction with a Seasonal Account 6 Banking Accounts Terms amp Conditions second level authentication means an additional level of authentication that can be used in conjunction with your access ID and PIN There are three commonly used forms of authentication What you know This is commonly your access ID and PIN for Internet Banking first level The second form of authentication is What you have Security tokens have been introduced to secure this area A security token generates a one time code after activation Each time you authenticate logon you have to provide a new number from your security token This ensures that What you have provides that extra security A potential third level of authentication is what you are biometrics fingerprints retina scans etc secure email means a method of communication between you and us whereby an email is sent to or from your Internet Banking session Secure emails can only be sent or received once logged into Rural Bank s Internet Banking security token means a device which generates a one time code for use as a second level of authentication in Internet Banking There are two models currently available the Vasco Professional Security Token and the Vasco One Touch Security Token These authentication devices can be attached to your logon or to payment facilities Term Deposit Account means our Term Deposit Verified and T
130. ontractor who will collect the drafts or Bank cheques to enable us to satisfactorily identify the collector of the drafts or Bank cheques b It is your responsibility to ensure that your agent or contractor collects your drafts or Bank cheques from the branch which has prepared the drafts or cheques c Itis your responsibility to arrange any insurance cover to cover loss or theft in transit to and from the Bank 9 1 4 Release and indemnity In consideration of us agreeing to act in accordance with this Authority section 9 1 you a release us from any and all actions suits proceedings claims accounts and demands of all kinds which you may make or have against us for any direct or indirect damage loss or expense suffered or incurred by yourself and b indemnify us and agree to keep us indemnified against all losses costs and expenses incurred paid or payable by us and against all actions suits proceedings claims accounts and demands of all kinds which may be taken or made against us and against all costs charges and expenses incurred paid or payable by us in respect of all such actions suits proceedings claims accounts and demands in each case as a result of or in connection with us acting in good faith upon the telephone facsimile and or email instructions including any unauthorised or incorrect telephone and or facsimile instructions given to us in accordance with the procedures set out in this Authorit
131. opportunity to read and understand the Terms You must be an Australian citizen New Zealand citizen residing in Australia or permanent resident to open an account with us Please note account signatories must be at least twelve years of age If we accept your application an account will be opened inaccordance with your instructions as appearing on the application form We will issue you a new account acceptance letter following the first transaction on your account We are not obligated to accept your account application and may refuse your account application at our discretion 15 2 Identification Federal Government legislation requires RB to verify the identity of all account holders signatories and agents All account holders signatories and agents must satisfactorily meet RB s Customer Identification Process RB s Customer Identification Process is detailed on the account application forms RB reserves the right to request documents in addition to those detailed in the account application form 15 3 Term Deposit applications When opening a Term Deposit Account you are required to nominate the term the amount to be deposited and interest payment methods on the application form Once an account is opened funds must be received within three business days as specified in the application or the account may be closed or a different interest rate may apply Upon the receipt of your funds we will send you a letter confirmin
132. orised signatory who uses a payment product in the same way as they apply to you You should ensure that any authorised signatory has read these terms and conditions and complies with them as if they were you 30 CHEQUES This section applies if you request and obtain a bank or corporate cheque or if we issue you with a cheque book The table below indicates the account types whereby you can access your account via cheque 28 Banking Accounts Terms amp Conditions Account Bank and Cheque book or Corporate facility cheque Everyday Account v v Everyday Retirement Account v v Gold Cash Management Account Term Deposit Account v x Farm Management 3 x Deposit Accounts Seasonal Account v v AgriManager v v Business Cheque Account v v Business Manager v v Everyday Community Account a v v Available x Not available Rural Bank is not an over the counter cash out bank therefore a payee or bearer of a Rural Bank cheque is not able to cash the cheque at any branch or agency Any cheques need to be deposited in an account held with a financial institution However if required a cheque encashment facility can be arranged for you upon request 30 1 Cheque books A cheque book is convenient if you need to write cheques regularly as it saves you both time and money as opposed to using a corporate or bank cheque You must be an Australian citizen New Zealand citizen r
133. other financial institution your Pay Anyone transfer may also be processed on the BSB and account number provided as not all financial institutions cross check account numbers and names Example 1 You want to send a Pay Anyone transfer to Mr Citizen s account being BSB 001 012 Account Number 123456 however you type in BSB 001 012 Account Number 123465 the payment will be made into account number 123465 instead of Mr Citizen s account Example 2 You want to send a Pay Anyone transfer to Mr Citizen s account being BSB 001 012 Account Number 123456 however you type in BSB 001 021 Account Number 123456 the payment will be made into account number 123456 at BSB 001 021 instead of BSB 001 012 It is vital that you include the correct account number and BSB RURAL BANK 45 Part C Accessing your accounts cont 38 BULK PAYMENTS This section applies if you have registered for the Bulk Payments service Note To apply for this service certain eligibility criteria must be met This criterion is available on request Bulk Payments enables you to lodge data files electronically using Rural Bank s Internet Banking for the purpose of crediting individual or multiple accounts held by third party recipients for example your employees or creditors with any Australian financial institution participating in BECS Most major financial institutions participate in BECS The Bulk Payments service allows you to credit multiple U ac
134. ou notice that is reasonable in all the relevant circumstances In either case we will repay the amount of any credit balance to you including interest to the date of closure after deducting amounts to be debited in accordance with the account terms and conditions For specific information regarding closing a particular account please refer to the section listed in the table below If you have a Refer to section Everyday Account 21 1 Everyday Retirement Account 21 1 Gold Cash Management Account 21 1 Term Deposit Account 212 21 1 variable rate FMD 21 3 fixed rate FMD 21 1 plus your facility terms Farm Management Deposit Seasonal Account AgriManager 21 1 plus your facility terms Business Cheque Account 21 1 plus your facility terms Business Manager 21 1 plus your facility terms 211 Everyday Community Account RURAL BANK 19 Part B Your Account cont 21 1 Closing your savings transactional or business account You can close your account subject to section 15 5 by calling our Customer Service Centre on 1300 660 115 or by visiting your local branch Prior to closing an account you must return any unused cheques Visa Debit cards including additional cards ensure all purchases have appeared on your statement and all cheques have been presented We may refuse to accept any outstanding cheques drawn on the account that have not been presented or cancelled and any
135. ount staff assisted transfer of funds by contacting our Customer Service Centre on 1300 660 115 or by visiting your local branch An internal account staff assisted transfer gy request can only be actioned over the phone if the transfer is between two accounts in the same name If you want to request a transfer of funds to an account in another name instructions must be provided in writing and signed by an authorised signatory or signatories You are required to provide us with the following information together with such other information as we may require at the time the amount of the transfer details of the account from which the funds are to be transferred details of the account to which the funds are being transferred and if making a request over the phone certain details to confirm your identity When all relevant information has been supplied your request will be processed This usually occurs on the same day if it is during normal business hours at the office you make the request 32 Banking Accounts Terms amp Conditions 32 2 External account staff assisted transfer An external account staff assisted transfer refers to the transfer of funds to an account held with another financial institution within Australia All external account staff assisted transfer requests must be made in writing and sent to our mailing address as set out in section 1 or completed at you
136. ountry You agree that we may disclose information which you provide to us where required by any laws in Australia or any other country Unless you have disclosed that you are acting in a trustee capacity or on behalf of another party you warrant that you are acting on your own behalf in entering into this agreement You declare and undertake to Rural Bank that the payment of monies by Rural Bank in accordance with the customer s instructions will not breach any laws in Australia or any other country 13 IF YOU HAVE A COMPLAINT We value your feedback as it provides us with an opportunity to improve our products and services lf our products and services do not meet your expectations we want to hear from you We will ensure your concern is responded to as soon as possible You can notify us of a complaint by writing to us or phoning us Mail Rural Bank Customer Relations Officer Reply Paid 84135 Rundle Mall SA 5000 Phone 1300 660 115 Email service ruralbank com au We aim to respond to complaints immediately Upon the receipt of your complaint we will take the following steps Step 1 We will contact you in writing within three business days to acknowledge your complaint Step 2 We will aim to resolve your complaint within 45 business days of the complaint being received Step 3 We will keep you informed of our progress in resolving the complaint If you feel your complaint has not been properly handled
137. outstanding debits We reserve the right to collect any outstanding fees or charges associated with the closure of your account You cannot close your account if it is overdrawn or if there are any fees or interest owing on the account unless we decide at our absolute discretion to write off any monies owing i Ensure all direct debits and credits and periodical U payment authorities have been transferred to another account before closing your account 21 2 Closing or withdrawing from your Term Deposit prior to maturity 21 2 1 Agreement required From 1 January 2015 should you wish to withdraw or transfer your funds after the grace period your funds will be available 31 days after we receive your request or at maturity whichever occurs sooner This does not apply in cases of proven hardship as defined by us Your request can be received at a branch during opening hours by contacting us on 1300 660 115 or via a secure email from Rural Bank Internet Banking Any funds withdrawn after the grace period and prior to maturity will be subject to an interest rate reduction see clause 21 2 2 Your funds will be paid or transferred on the business day after the expiry of the 31 days or the next maturity date as applicable 21 2 2 Interest reduction for early withdrawal If we agree to an early withdrawal we are entitled to reduce the interest that is paid or payable on your account If an early withdrawal is agreed to we will ap
138. ply the Interest Earning at Call interest rate as at the account opening or reinvestment date to determine the interest payable on the amount withdrawn Example of an interest rate reduction George and Sue have a 20 000 Term Deposit invested for twelve months 365 days at 5 00 p a 180 days into the term George and Sue require 10 000 and we agree to their early withdrawal request As at the account open date the interest rate for 10 000 invested at the Interest Earning at Call Deposit rate was 2 00 p a Therefore George and Sue will only receive 2 00 p a on the amount they withdraw 10 000 This equates to Interest Amount x applicable days in x days earned withdrawn interest the year invested rate 10 000 x 2 00 p a 365 x 180 98 63 days days 20 Banking Accounts Terms amp Conditions If George and Sue had not withdrawn the 10 000 early for the same period they would have earned Interest Amount x applicable days in x days earned withdrawn interest the year invested rate 10 000 x 5 00 p a 365 x 180 246 57 cae caye Note Examples are used for illustration purposes only The final interest reduction depends on the actual Term Deposit interest rate and the Interest Earning at Call Deposit account interest rate on the account opening or reinvestment date So even if your Term Deposit matches the example the amount by which interest is reduced may be greater We may red
139. positapplicationsm es saas eee serene te EMBiapplicationSieperrereeet eee E NTN ACCOUMB rocccoanooeocencnsoosaacconsseoeoobaveaoses NOCOUWMES TO AMINO aE Accounts in the name of a TruSt 0000ee ee 16 17 18 19 Taxation implications and providing a Tax Bile N mber m ea eee ect ee ene aeeee ci cee eee eee 20 Providing us with a Tax File Number TFN or Australian Business Number ABN 2 Banking Accounts Terms amp Conditions Authorising someone to act on your account Providing account information to a third party Changing details on your account 00008 21 7Closingian account ss A e se cassceer E ene 21 1 Closing your savings transactional or TSE CVHCOUM seu a E O 21 2 Closing or withdrawing from your Term Deposit phor toimatunity e a a a 21 3 Repayment of a fixed rate FMD prior to maturity 22 Interest rates that may apply 2 002 5 22 1 An example of how interest may be calculated ON A AOCOWIM oocconscpoonuaooonsnocpenorocesoonausenowous 22 9 imierediinterestinateS a ee ne e ae E 22 39 Steppediinterestratos nn a e reer ete err rane 23 Account statements lt a ne ee a a e 24 Overdrawing your account ssesssssssnerrrrnsnns 245 AppIVingronacredittacility a a ets eerercee 25 Specific terms and conditions for Everyday Retirement Accounts 26 Specific terms and conditions for Term Depo
140. pplication form and the Instruction Authority Schedule and subject to complying with section 9 1 2 e if required we are authorised to act upon and to debit your account in accordance with the facsimile instructions c Upon receipt of the facsimile instructions appearing to comply with section 9 1 2 b we may telephone an authorised signatory the Verifier to confirm authenticity of the facsimile instructions We are entitled to assume when we telephone your or your authorised signatory s telephone number and ask to speak to the Verifier that the person who identifies himself or herself as the Verifier is that person and if that person verifies the authenticity of the facsimile instructions we are authorised to act upon and to debit your account in accordance with your or your authorised signatory s facsimile instructions d Weare not obliged to honour your or your authorised signatory s facsimile and or email instructions until the verification procedures described in this clause have been fully completed Should this result in a payment being delayed beyond relevant cut off times we shall not incur any liability whatsoever to you We will not be responsible for any delay due to facsimile and or email instructions which are incomplete or unclear 9 1 3 Drafts or Bank cheques collected by yourself or your agent or contractor a It is your responsibility to advise us of sufficient details about your agent or c
141. que or d we have received notice of your mental incapacity bankruptcy or death If your account is closed or your cheque book facility is cancelled we may dishonour any cheque presented after closure or cancellation unless you make other arrangements with us 30 Banking Accounts Terms amp Conditions Our right to take action to recover money you owe us is not prejudiced by any decision we make to meet payment on any cheque A fee may apply to each cheque dishonour Refer to the Schedule of Fees and Charges booklet for more information 30 9 2 Bank and corporate cheque dishonours Although most people regard bank and corporate cheques as cleared funds they are not equivalent to cash A bank may dishonour a bank or corporate cheque if a the signature of an officer of a bank is forged or placed on a bank or corporate cheque without the bank s authority b the bank or corporate cheque has been fraudulently or materially altered c a fraud or other crime has been committed d the bank is told the bank or corporate cheque is lost or stolen e there is a court order restraining the bank from paying a bank or corporate cheque or f the bank has not received payment or value for the issue of the bank or corporate cheque If a bank or corporate cheque is lost destroyed or stolen we may provide a replacement bank or corporate cheque A fee may apply to each replacement bank or corporate cheque Refer to the Sch
142. r should reasonably have become aware in the case of a lost or stolen card and when we were actually notified but you are not liable for any of the following amounts that portion of the losses incurred on any one day that exceed any applicable daily withdrawal limits that portion of the losses incurred in a period that exceeds any other periodic withdrawal limits applicable to that period that portion of the total losses incurred on any account that exceeds the balance of that account or all losses incurred on any accounts that you and we had not agreed could be accessed using the access method Where we cannot prove you were liable under sections 39 2 ii or iv and a PIN or access ID was required to perform the unauthorised transaction you are liable for the least of i 150 or i the balance of those accounts including any prearranged credit which you and we have agreed may be accessed using the access method or iii the actual loss at the time we were notified where relevant that the card has been misused lost or stolen or that the security of the codes that form part of the access method has been breached excluding that portion of the losses incurred on any one day which exceed any applicable daily withdrawal or other periodical withdrawal limits You authorise us to debit any amount for which you are liable under section 39 2 to your account 40 USE AND SECURITY OF YOUR VISA DEBIT CARD ACCES
143. r local branch You are required to provide us with the following information together with such other information as we may require at the time the details of the account from which the funds are being transferred a valid BSB number for the financial institution to which the funds will be transferred a valid account number and account name for the account to which the funds will be transferred the amount of the transfer and valid signature s to authorise the transaction 32 2 1 External account staff assisted transfer cut off times If your external account staff assisted transfer request is received at our Customer Service Centre by 2 30pm Adelaide time on a business day your request will usually be processed and debited from your account on the same day Requests received after 2 30pm Adelaide time or on a non business day will usually be processed and debited from your account on the next business day The payment will in most cases be credited on the next business day although this can depend on the identity of the recipient s financial institution 32 3 Real time electronic funds transfers A real time electronic funds transfer refers to a transfer of funds that is sent real time also referred to as a real time gross payment or on the same day to an account held with another financial institution within Australia Not all financial institutions can accept real tim
144. reasing fees and charges other than a government charge or a fee or charge relating solely to the use of an access method or the issue of an additional or replacement access method that affects your account 30 days before the fee s and or charge s take effect In writing press advertisement or publication on our website Increasing your liability for losses relating to EFT transactions 20 days before the charge s In writing that affects your account take effect Introducing removing or adjusting a daily transaction limit 20 days before the charge s In writing or other periodic transaction limit that apples to the use of an access method for example your card an account from which we permit you to initiate EFT transactions or electronic equipment that affects your account take effect Changing EFT conditions Bray conditions or Pay Anyone conditions that is not captured above that affect your account In time to comply with any applicable law otherwise in advance of the date the change s takes effect However we will not give you advance notice of a change necessitated by an immediate need to restore or maintain the security of the system or individual accounts In the manner required by any applicable law Or if there are no such requirements in a manner which is likely to come to the attention of as many account holders as possible which may include by notice on or with your st
145. responsible for the EFTPOS terminal We will notify you of the limits if your card can perform contactless transactions Withdrawals or transfers from your account may only be made in a manner permitted by us New limits for withdrawals may be introduced in the future The limits may also be subject to change 29 6 Receipts and vouchers When you use Rural Bank equipment to access your account we will provide you with a record of your transaction unless you specify that a record is not required You must check your record of the transaction and keep it to reconcile to your account statement We strongly advise you to keep receipts and vouchers in a safe place as you may need them to perform actions such as complete tax returns confirm payments that have been made for goods and services confirm what payments and cheques have not been presented and therefore determine how much money you have in your account at any one time If you misplace any of your receipts or vouchers or you need us to provide you with information about any of your transactions such as cheques you have written we can help by conducting a search of our records A fee may apply for this service to cover our costs Refer to the Schedule of Fees and Charges booklet for more information We are not obliged to provide you with copies of merchant or transaction vouchers 29 7 Authorised signatories The terms and conditions in this document apply to any other auth
146. rrect that loss by making any necessary adjustments to your account including an adjustment of any interest or fee If you consider that you have incurred additional losses as a consequence of the malfunction you may make a claim for any such loss c Ifyou are aware or should have been aware that the Rural Bank equipment or Rural Bank system was unavailable for use or was malfunctioning then our responsibility will be limited to the correction of errors in your account and the refund of any fee imposed as a result d We may withdraw electronic access to your account without prior notice to you in the event of any Rural Bank equipment or Rural Bank system malfunction 39 2 a You are not liable for losses arising out of unauthorised transactions where it is clear that you your authorised user or your additional cardholder have not contributed to the loss the fraudulent or negligent conduct of our employees agents or companies involved in networking arrangements or of merchants who are linked to the EFT system or their agents or employees any component of an access method that is forged faulty expired or cancelled unauthorised transactions occurring after you have notified us as required by these terms and conditions of the loss theft or misuse of a card that forms part of an access method or that Liability for unauthorised transactions RURALBANK 47 b the security of a PIN or access ID ha
147. rs require a security token to access this service 5 Minimum transaction is 1 000 6 Bulk Payments is an online payment service available to eligible business customers Refer to the Banking Accounts Terms and Conditions for further details 7 8 Withdrawals are usually only permitted at maturity From 1 January 2015 withdrawals may not be available for up to 31 days or until the next maturity date if sooner An interest rate reduction may apply Refer to clauses 21 3 and 21 2 2 of the terms and conditions RURAL BANK Product Comparison Tables Access Methods cont The following table provides a summary of how you can access your Rural Bank account You should refer to the Banking Account Terms and Conditions for more detail regarding specific accounts and other conditions that apply RURAL BUSINESS ACCOUNTS BUSINESS ACCOUNTS Seasonal AgriManager Business Cheque Business Everyday Account Account Manager Community Account VISA DEBIT CARD Withdraw cash and make balance v v v v v enquiries at any ATM in Australia or Overseas displaying the Visa symbol Pay for purchases and withdraw cash v v v v v using EFTPOS Deposit and withdraw cash using v v v v v Bank Post Pay for purchases using Visa in person A v vi v v or over the phone or internet CHEQUES Personalised cheque book v v v v v Corporate and Bank Cheques v v v v v ELECTRONIC ACCESS Internet Banking including P
148. rth or letters which are a recognisable part of their names if immediately before this was done we specifically warned the person not to do so and that you might incur liability by doing so or vi by acting with extreme carelessness in failing to protect the security of the PIN and vil where an access method includes more than one code and we prove that you your authorised user or your additional cardholder contravened the requirements of section 39 2 ii b c d e or f by voluntarily disclosing or keeping a record of one or more codes but not all the codes in the access method the account holder is liable under section 39 2 ii only if we also prove on the balance of probability that the recording or voluntary disclosure of one or more but not all of the codes that form part of the access method was the dominant contributing cause of the loss viii by you or your authorised user or additional cardholder f leaving a card in an ATM which incorporates reasonable safety standards that mitigate the risk of a card being left in the ATM In the cases referred to in section 39 2 ii you are liable for the actual losses that occur before you your authorised user or additional cardholder notified us that the card had been misused lost or stolen or that the security of a PIN that forms part of the access method has been breached but you are not liable for any of the following amounts that portion of the losse
149. ry in which you are travelling Any unreasonable delay in notifying us may expose you to liability for losses incurred as a result of unauthorised access or transactions Liability for unauthorised EFT transactions is set out in section 38 2 If for any reason you cannot contact the Visa Card Hotline above contact your local Elders Rural Services branch Bendigo and Adelaide Bank branch or us during normal business hours You are not liable for any unauthorised transactions which could have been prevented during any period of unavailability of all these contact points as long as you notify us within a reasonable time of a contact point becoming available When you report the loss theft or unauthorised use of your card PIN or password you will be given a notification number which you should retain as evidence of the date and time of your report You should confirm any verbal notification in writing or at one of our branches as soon as possible If you find your card after reporting it lost or stolen do not attempt to use it Cut it up and return it to us We cancel all cards reported as lost or stolen You can arrange for an emergency replacement card if required at the time of reporting your card lost or stolen RURALBANK 49 gt RURAL BANK Rural Bank Limited ABN 74 083 938 416 Postal Address PO Box 3660 Rundle Mall SA 5000 Registered Office Level 6 80 Grenfell Street Adelaide SA 5000 Telephone 1300 660
150. s been breached transactions that require the use of a card PIN or access ID that forms part of your access method and that occurred before you have received that card PIN or access ID including a reissued or replacement card PIN or access ID or the same transaction being incorrectly debited more than once to the same account You are liable where we can prove on the balance of probability that you your authorised user or your additional cardholder have contributed to the losses in any of the following ways i through you your authorised user s or your additional cardholder s fraud d ii by you or your authorised user or additional cardholder voluntarily disclosing the PIN to anyone including a family member or friend iii by keeping a record of the PIN that can be used together with a card without making any reasonable attempt to disguise the PIN or prevent unauthorised access to the PIN on the one article or on several articles carried with the card so that they are liable to loss or theft simultaneously with the card iv by keeping a record of your access ID and PIN without making any reasonable attempt to protect the security of the records on the one article or on several articles so that they are liable to loss or theft simultaneously v where we permit you your authorised user or your additional cardholder to select or change a PIN by selecting numbers which represent the person s date of bi
151. s incurred on any one day which exceed the applicable daily withdrawal limits that portion of the losses incurred in a period which exceeds any other periodic withdrawal limits applicable to that period that portion of the total losses incurred on any account 48 Banking Accounts Terms amp Conditions which exceeds the balance of that account including any prearranged credit all losses incurred on any accounts which we and you had not agreed could be accessed using the access method any losses incurred as a result of conduct we expressly authorised you to engage in or any losses incurred as a result of you disclosing recording or storing a PIN in a way that is required or recommended for the purposes of using an account access service such as when you provide your codes to an aggregator service or store your codes in an electronic wallet on your computer which is expressly or impliedly promoted endorsed or authorised by us Where we can prove on the balance of probability that you your authorised user or your additional cardholder have contributed to the losses by unreasonably delaying notification after becoming aware of the misuse loss or theft of a card that forms part of the access method or that the security of all the codes that form part of the access method has been breached you are liable for the actual losses that occur between when you your authorised user or your additional cardholder became aware o
152. se Pay Anyone or Bulk Payments primary producer means a an individual who carries on a primary production business in Australia other than as a trustee of a trust estate b a partner not being a company in a partnership that carries on a primary production business in Australia or c a beneficiary not being a company who is presently entitled to a share of income of a trust estate where the trustee carries on a primary production business in Australia RURALBANK 5 Definitions and Interpretations cont primary production business means where you carry ona business of a cultivating or propagating plants fungi or their products or parties including seeds spores bulbs and similar things in any physical environment b maintaining animals for the purpose of selling them or their bodily produce including natural increase c manufacturing dairy produce from raw material that you produced d conducting operations relating directly to taking or catching fish turtles dugong b che de mer crustaceans or aquatic molluscs e conducting operations relating directly to taking or culturing pearls or pearl shell f planting or tending trees in a plantation or forest that are intended to be felled g felling trees in a plantation or forest h transporting trees or parts of trees that you felled in a plantation or forest to the place i where they are first to be milled or process
153. se us You are liable for any payment we carry out in accordance with your instructions We will process the payment in accordance with the instructions given by you at the time the periodical payment is established or as subsequently varied 31 3 1 Cancelling a periodical payment To cancel a periodical payment you must advise us either in writing to the address set out in section 1 or by visiting your local branch If you cancel a periodical payment we must receive your instructions at least one business day prior to the due date of the next payment otherwise that payment may still be made 31 4 Liability automatic payments To the extent permitted by law and subject to any other provisions of these terms and conditions we are not liable for any loss or damage you suffer as a result of using an automatic payment facility or any delay omission or failure in respect to any payment Without limitation this includes if you request us to make a payment to an account held with another financial institution that we are not liable for any loss or damage you suffer as a result of a any delay or failure to make a payment which results from a technical failure in the system we use to make a payment from your account held with us to another financial institution and RURALBANK 31 Part C Accessing your accounts cont b any omission delay or failure on the part of the other financial institution in processing that payment
154. sit Accounts 2 02 0eeeeee eee eee 26 1 Maturing Term Deposit Accounts 00 27 Specific terms and conditions for FMD Accounts 27 14 What is a Farm Management Deposit ieee SpeClalitenms anc COncitiGncerastt etre sree ere easter 27 Omen eligibilityatonmtaxdbenetlimaeese acest eee eete eee te 27 4 Maturing fixed rate FMD Accounts 0 27 5 Repayment of deposit within first twelve months 270 Repayment Uponmide atn a ae tener eer rerernree 28 Specific terms and conditions for the Everyday Community ACCouUnt nieee e ea RE aea n PART C ACCESSING YOUR ACCOUNTS 5 29 Accessing and operating an account 297 Over tho cCotmten Servicos maaa n aa E ret cnrpane 29 2 Depositing cheques into your account 29S inactive accounts cen ne teeeeee rete 29 4 Our right to cancel a payment product PAIS TEEN aloes uo cdanagaosanenoandonpdandabnaasonmenad 2916 IRIE CUS and Vouchers A 29 7 ER AUihonsedisignatoneS mA a sees eee 30 CHEQUCS rics eesestese casters sarees arn cers ENE EEE EEEE E EE ES 308 Cheque books enaren neer E pads 30 2 Issuing andiwnitingichegues maa 30 3 To reduce the risk of cheque fraud COL AEE ENEO E E ooann Iarna 30 5 Different ways of writing cheques 0 0 0 30 6 Stopping a cheque payment ar rr 30 7 Cancelling your cheque book facility
155. st rate will be based on the prevailing interest rate applying to that particular investment amount and investment term on the maturity date Important Note The rates and tiers may change prior to your maturity date You should check the current interest rates and tiers with us on the maturity date Following receipt of the pre maturity letter you may instruct us in writing that at maturity you want to roll all or part of the balance of your Term Deposit Account over into a new Term Deposit Account for the same or a different term at the relevant Term Deposit Account interest rate on the maturity date add funds to your Term Deposit Account and roll the increased balance of the Term Deposit Account over into a new Term Deposit Account for the same or a different term at the relevant Term Deposit interest rate on the maturity date or withdraw all or part of and roll over the balance into a new Term Deposit Account in accordance with one of the methods of withdrawal identified in the Product comparison table Features which is applicable to your Term Deposit Account If you wish to roll all of your Term Deposit Account over for the same term you do not need to do anything If your term deposit renewed and the interest rate that is applied is different to the indicative rate started in your pre maturity letter you will receive confirmation from us of your new interest rate and term Please note if the same term is
156. st repay your FMD Account s if i you die ii become bankrupt or iii you cease to be a primary producer for at least 120 days k Except where the entire amount of your FMD Account is repaid by us the amount of any repayment must be 1 000 or more I Atyour written request and upon receipt of any information or other assistance necessary for the purpose we must electronically transfer all or part of the balance of your FMD Account to another FMD provider that agrees to accept it as a FMD Note Reduced interest may apply if a fixed rate FMD is transferred prior to its maturity date refer to section 21 3 for details m We must not deduct from your FMD Account whether at the time the deposit is made while it is with us or at the time of its repayment any administration fee or other amount required by us to be paid in respect to the FMD Account or otherwise 27 3 Eligibility for tax benefit You are entitled to deduct the total dollar amount of deposits made to your FMD Account in an income year from your assessable income for the year of the income if a you are the owner of the FMD made in the year of income b your taxable non primary production income for the year of income is not more that 100 000 and c you did not during the year of income i become bankrupt or i cease to be a primary producer for 120 days or more whether or not falling entirely within the year of income The taxation deduct
157. stnuasonpasoaoneny 35 Internet Banking and Phone Banking 36 34 1 Applying for Internet Banking and Phone Banking 36 342 ee AcCessSDiandi PINS TAE tees reer eer 36 34 3 Services available using Internet Banking and Rhone Banking i a AE E A a vasa 37 34A VEQUIPIMENtmacmke a A E A E E 37 SA SATAUN OonisediUsSerS a aan n A R a 37 BAIGS ACCESS E A a E a R E eansaye ls 37 SAREN IntemetBanking me seer cerns eeenee eens 38 34 8 Electronic communication and confirmation OftraNSACtiOnS erases permeate eee nye ecenenee 38 34 9 Our responsibility for Internet Banking and Rhone Banking iysrccscccne sen acer ten eee neni 38 34 10 Cancelling your Internet Banking and Phone BankingracCeSSa a san RAS ene sans nena nee 38 Security tokens eraan sae es vee sae oe aE eee 39 35 1 Security token activation options En 39 SoZ NCIMB WING A SCUMIY WOGEM conc oecancnovauasuscanssnavans 40 35 3 Security tokoniusage mknan en E E 40 SO Secuntytokenibatteryilito a eter nerereeneereen ere 40 SINS SECU MOI MEla EUNE aooaaeoa ine oaa IEA 40 35 6 Reassigning a security tOKE N 40 Bou Gancellingialsecunity tokenemessnimes seen eer 40 3 Gia BPAY See raite meee tec E mines nace E E A S6 le About eIBPAY SChemenenenceteserteee ser trecnt reco 362 ROW ECOCES BIO a 36 ce SingithelBPave scheme tenseeee seer eeeeseeeeeeer eee 36 4 Rayments i a n a sens ec E eet ay ta eer 36 5 Ifthe amount of a payment to a biller is incorrect 36 6 When a bi
158. t any ATM that displays the Visa logo to make withdrawals from your account subject to you having available funds in your account and obtain account balances for your account Other financial institutions can determine from time to time what transactions can be carried out on their ATMs A card can be used at a Bank Post terminal to make withdrawals from your account subject to you having available funds in your account obtain account balances for your account and make deposits to your account A card can be used at any EFTPOS terminal in Australia to purchase goods and services Cash may also be withdrawn from your account providing the merchant operating the EFTPOS terminal has a policy that allows for cash withdrawals and subject to you having available funds in your account You can use your card at a contactless terminal to perform a contactless transaction if your card is capable of performing such transaction A cash withdrawal cannot be completed when performing a contactless transaction 33 2 2 Outside Australia A card can be used to withdraw funds from your account at any ATM overseas that bears the Visa or PLUS symbol subject to you having available funds in your account 33 2 3 Other use A card can normally be used to obtain goods and services at merchants in Australia and overseas where the EFTPOS Visa or PLUS card symbols are displayed We have no control over the hours a merchant ma
159. table to us to access or conduct transactions on the nominated accounts d we must have received no notification or we must be unaware that a nominated account is under any dispute of any kind with any other party or entity and e we must have received no notification or we must be unaware that an application for bankruptcy or liquidation has been filed either by you or issued or lodged by another person or entity We will make reasonable efforts to ensure the availability of Internet Banking and Phone Banking during the hours we have specified from time to time and to ensure that information we make available to you via Internet Banking and Phone Banking is correct We may block access to Internet Banking and or Phone Banking at any time without notice if we believe either service is being misused by you or your authorised user or is used without your authority We recommend the purchase of a security token to ensure the most secure form of access to Internet Banking Where your access has been blocked due to fraudulent or suspicious activity you must take steps to ensure your computer is updated to the latest available operating system and professional security software before seeking reinstatement and provide proof of the same 34 6 1 Access expiration If you do not use your Internet Banking access ID PIN and where applicable security token authentication key to login to Internet Banking for 180 continuous days your PIN
160. tactingiUs iy esses ae eee eestor S ye 2 CADOUTUS e pecs een crclne eee E E EE 3 Your privacy and confidentiality 4 About the terms and conditions 5 Significant risks of our accounts 000008 5d Interestratenis KS EAE E 5 2 General risks specific to FMD Accounts 6 Significant benefits and risks of payment products 6 1 Benefits reens a an e ae e A EE AA E er 6 2 BRISKS E N A N se net T 7 Feesa d Charges ii ccccac nce ccs coset ecco ene 8 Communicating with you 9 Communicating with us 2 eee eee eee 9 1 Authority to submit instructions via telephone or facsimile ae a a E E agence eee 10 Changes to terms and conditions and Ongoing disclosure 2 6 06 ene ee ete rea cre Other important terms and conditions Anti money laundering 22 00eeeeee ener eee If you have a complaint ceeeee eee 11 12 13 13 1 13 2 Further information about resolving complaints Variations to terms and conditions PT TEUBASTCN Es ooonoadonbeancameacnbed op menos 14 Business ACCOUNTS n aeee e E E daten E PART B YOUR ACCOUNT 0 ccceeeeeeeeee ee eeees 15 Openingian account 7 2 0 ee eee ancien enter 15 1 15 2 15 3 15 4 15 5 15 6 15 7 Acco Gl 9 CUIONS oacconecosdenconssareacagecessnanoses Identifications e ner coe ee ee eres ilermide
161. take any further action if we are not satisfied that a Mistaken Internet Payment has occurred We are not required to credit your account for the amount of an incorrect pay anyone payment pending investigation of your report If the Receiving Financial Institution is also satisfied that a Mistaken Internet Payment has occurred the next actions will depend on whether the Unintended Recipient has sufficient funds available in their account i Where the Unintended Recipient has sufficient funds available in their account the process depends on when you reported the Mistaken Internet Payment If you made the report within 10 business days the Receiving Financial Institution will withdraw the funds from the Unintended Recipients account If you made the report between 10 business days and 7 months the Receiving Financial Institution will give the Unintended Recipient 10 business days to establish a that they are entitled to those funds If the Unintended Recipient does not establish that they are entitled to the funds the Receiving Financial Institution will withdraw the funds from the Unintended Recipients account If you made the report after 7 months the Receiving Financial Institution may try to get the consent of the Unintended Recipient to return the funds If the Unintended Recipient consents the Receiving Financial Institution will withdraw those funds from the Unintended Recipients account b ii Where the U
162. te our investigation d If we are unable to resolve the complaint within 45 days of receiving your complaint we will notify you of this fact inform you of the reasons for the delay provide you with monthly updates on the progress of your complaint and specify a date by which a decision can reasonably be expected unless we are waiting for a response from you and we have told you that we require that response e If your complaint involves the use of a Rural Bank Visa Debit card and we decide to exercise any rights we may have under the rules of the Visa card scheme i the time limits under the rules of the scheme will apply instead of the time limits referred to in section 13 1 c above ii the reference to 45 days in section 13 1 d above is replaced by 60 days and we will provide you with updates every two months instead of each month We will advise you in writing of the above time limits and when you can reasonably expect a decision Your obligation to pay any amount that is the subject of a complaint and any credit or other charges related to that amount will be suspended until the complaint is resolved f When we have completed our investigation of your complaint we will promptly advise you of the outcome of that investigation the reasons for that outcome and except where the complaint has been resolved completely in your favour we will inform you of any further action you can take Our advice will be
163. tions and fraud a You must tell us immediately if you or your authorised user become aware of any delays or mistakes in processing a Bray payment h you or your authorised user did not authorise a Bray payment that has been made from your account or you or your authorised users think that you or your authorised user has been fraudulently induced to make a Bray payment b We will attempt to rectify any such matters in relation to your 42 Banking Accounts Terms amp Conditions Bray payment in the way described in this section If a Bray payment is made from your account not being a business account without your knowledge or consent liability for that unauthorised Bray payment will be determined in accordance with section 39 2 Otherwise except as set out in this section i e section 36 9 we are not liable for any loss or damage you suffer as a result of using the Bray scheme If a Bray payment is made to a person or for an amount which is not in accordance with your or an authorised user s instructions if any and your account has been debited with the amount of that payment we will credit that amount to your account However if you were responsible for a mistake resulting in that payment and we cannot recover the amount within 20 business days of us attempting to do so from the person who received the amount of that payment you must pay us that amount and you authorise us to debit that amount
164. two authorised signatories must sign the written notice id LL 19 TAXATION IMPLICATIONS AND PROVIDING A TAX FILE NUMBER The taxation implications of investing in an account depend on your individual circumstances Income interest that you receive will be assessable income for income tax purposes unless an exemption applies to you You should consult your taxation advisor for further information The taxation implications of investing in an FMD Account depend on your individual circumstances You should consult your taxation advisor before deciding to invest in an FMD Account 20 PROVIDING US WITH A TAX FILE NUMBER TFN OR AUSTRALIAN BUSINESS NUMBER ABN When opening an account you have the option of providing us your TFN or ABN You are not obliged to provide us with this information however unless an exemption applies if you do not quote a TFN or ABN we must deduct withholding tax from the interest paid to you calculated at the highest marginal tax rate plus the Medicare Levy The amount deducted is forwarded to the Australian Taxation Office We ensure that your TFN details are kept confidential in accordance with the Privacy Act 1988 Cth You may provide your TFN or ABN either when you open an account or at a later time If you provide your TFN or ABN at a later time or it has not been provided at all and withholding tax has already been deducted you can claim this on your next tax return We can only refund a ded
165. uce the interest payable where interest has already been paid and we agree to an early withdrawal We will effect an interest reduction by debiting such amounts from your account if your Term Deposit is closed prior to maturity and or reducing your next interest payment if you withdraw part of your balance prior to maturity 21 3 Repayment of a fixed rate FMD prior to maturity From 1 January 2015 should you wish to withdraw or transfer your funds after the grace period your funds will be available 31 days after we receive your request or at maturity whichever occurs sooner This does not apply in cases of proven hardship as defined by us Your request can be received at a branch during opening hours by contacting us on 1300 660 115 or via a secure email from Rural Bank Internet Banking Any funds withdrawn after the grace period and prior to maturity will be subject to an interest rate reduction Refer to clause 21 2 2 for an example of an interest rate reduction note that the same formula is used to calculate the interest rate reduction on a term deposit as a Farm Management Deposit account Your funds will be paid or transferred on the business day after the expiry of the 31 days or the next maturity date as applicable If we repay part of your account balance prior to maturity we will effect an interest reduction by reducing your next interest payment 22 INTEREST RATES THAT MAY APPLY The rate of interest that app
166. uction that was made in error in the current tax year i Businesses may provide a ABN as an alternative to a U TEN for business accounts If you are opening an account in joint names TFNs for each applicant are required if withholding tax is not to be deducted Where a formal trust has been established you should provide the trust s TFN If your account is said to be held in trust for someone else but no formal trust has been established for example a trustee account held by parents for children you should provide your own TFN or ABN You may have an exemption from quoting a TFN Please advise us of this exemption when opening an account on your application form e g minors under the age of sixteen years and pensioners If you do not have a TFN or ABN you may be able to obtain one from the Australian Taxation Office id LL As a general guide If you open an account for personal use then you will need to provide us with your TFN If the account is opened for business use in the name of a business you will need to provide us with the ABN and may also need to provide TFN details id LL 21 CLOSING AN ACCOUNT If your account is not operated in accordance with the account terms and conditions or other operating instructions it may at our discretion be closed as soon as we become aware of the breach We will give you notice as soon as possible after closing the account We may also close the account after giving y
167. will be liable for all transactions conducted by the minor If there is more than one of you each account holder for the joint account is jointly and severally liable for all obligations incurred in relation to the account including as arising by use of a payment product You authorise us to act in accordance with instructions given by and to debit an account with all withdrawals made by an authorised signatory in relation to your account and using a payment product Any certificate we give you shall be evidence of the matters referred to therein unless subsequently proven to be incorrect We may exercise any power right or remedy referred to in the Terms in any way that we deem fit including by imposing any conditions that we require Our failure to exercise a power right or remedy does not prevent us from exercising it in the future Our powers rights or remedies cannot be waived unless we have agreed in writing to waive those powers rights or remedies Our rights and remedies as set out in the Terms are in addition to those that we otherwise have at law Our rights and remedies may be exercised by us or by persons we authorise We are not liable for any loss you or anyone else incurs as a result of the actual or contemplated exercise or failure to exercise a right or remedy we have We may assign our rights in relation to your account and account terms and conditions as set out in the Terms noting that in the case of an FMD A
168. x applicable days in your account tiered interest a year rate 20 000 x 5 00 p a 365 days 2 74 Calculating interest earned PER MONTH if your balance is 15 000 for 15 days earning 2 50 p a and 20 000 for 15 days earning 5 00 p a Interest Balance of x applicable daysin X days in earned your account tiered a year the month interest rate Initial balance 15 000 x2 50 p a 365 X 15 days of 15 000 15 41 days invested for 15 days A AND after 20 000 x5 00 p a 365 X 15 days depositing y days an additional 41 10 5 000 for a further 15 days B TOTAL 15 41 41 10 A B 56 51 Interest earned on 15 000 for 15 days plus the interest earned on 20 000 for 15 days 22 3 Stepped interest rates Please refer to the Product comparison table features to determine if an account has a stepped interest rate 22 Banking Accounts Terms amp Conditions 22 3 1 Stepped interest rates mean that different rates of interest will apply to different portions of your account balance What is a stepped interest rate The following table is an example of how stepped interest rates may apply to an account To work out which interest rate applies first determine the different portions of your account balance and look up the corresponding interest rates Example stepped interest rates Balance tier Sample interest rates 0 1 999 0 10 p a 2 000 3
169. y section 9 1 9 1 5 General This Authority section 9 1 may be terminated by you or us by giving written notice thereof to the other but without prejudice to your liability in respect of any telephone and or facsimile instructions initiated prior to the receipt by us or yourself of such notice Upon giving or receipt of such notice by yourself you must not give any further telephone and or facsimile instructions Your release and indemnity herein shall be continuing despite termination of this Authority and shall apply in all cases where any telephone and or facsimile instructions or purported telephone and or facsimile instructions have been or hereafter are given to us 10 CHANGES TO TERMS AND CONDITIONS AND ONGOING DISCLOSURE We may vary the terms and conditions applicable to your account as set out in the Terms but where the product was issued to you as a basic deposit product we cannot vary the terms and conditions in any way that would not permit the account to remain as a basic deposit product Basic deposit products are relatively simple deposit products for which separate rules may apply under the Corporations Act 2001 In addition we will not vary the terms of a FMD Account so that it no longer qualifies as a FMD without giving you at least twelve months notice and where we have agreed to a fixed rate of interest on an account we cannot vary that rate unless we agree to you withdrawing funds prior to the end o
170. y be open for business The hours during which a terminal will be available may therefore vary in accordance with the merchant s opening hours You can also use a card to obtain goods and services via mail order by telephone or by other means such as the Internet where the merchant accepts that form of payment 33 3 Restrictions and transaction limits Our current maximum daily withdrawal limit for transactions conducted using a PIN in conjunction with a card is 1 000 per card ATMs and EFTPOS outlets may have other restrictions on the amount of cash that can be withdrawn Merchants or other institutions may impose additional restrictions on the use of your card or other access methods 33 4 Other The fact that any promotional material is displayed at premises does not mean that we guarantee that all goods and services available there may be obtained by using your card We are not responsible if a merchant or financial institution refuses to accept your card does not allow cash withdrawals or places other limitations on using your card We are not responsible for the following unless the law says we are a any goods or services you have obtained from a merchant using your card and b any refund by a merchant If you have any complaints about goods or services you must raise them directly with the merchant We do not warrant that ATMs will always have money available 34 Banking Accounts Terms amp Conditions 3
171. yments that may among other things prevent the timely and accurate completion of payments Authorising the entry of incorrect details For example inserting additional zeros when entering the dollar amount of an external transfer to a third party using our Pay Anyone service or authorising payment to the wrong person You should always carefully check details before confirming transactions as once they are authorised those transactions may not be able to be stopped reversed or be recoverable by you There may be risks of another person deceiving you or infecting your computer with a virus for the purpose of gaining access to your information To protect yourself from these risks you should install and activate firewall and anti virus software and purchase a security token Your operating system and browsers also need to be kept up to date 7 FEES AND CHARGES Fees and charges may apply to our accounts and the use of payment products Please refer to the Schedule of Fees and Charges booklet which forms part of the Terms for details about current fees and charges for each account and payment product 8 COMMUNICATING WITH YOU This section deals with notices certificates and other communications sent by us to you that apply to our accounts and payment products We may give you a notice certificate or other communication personally or leave at any address specified by you or your residential or business address last known to us
172. your access You authorise us to act upon all instructions given to us using your access ID and PIN or an authorised user s access ID and PIN and subject to any other provision of these terms and conditions you are liable for any such instructions We may delay acting on an instruction Where we have instructions for more than one transaction or payment from your nominated account we will determine the order of priority in which transactions are processed 34 3 Services available using Internet Banking and Phone Banking The following table displays information about what you or an authorised user may be able to do when using Internet Banking and Phone Banking Phone Banking Internet Banking Features of Internet Banking and or Phone Banking Review the balance of your accounts to v v determine the current or available balance credit limit if applicable Transfer funds between your Rural Bank v ve accounts Transfer funds to an account held with y x another financial institution or to another third party with an RB account via Pay Anyone Schedule once off or regular transfers in v x advance weekly fortnightly or monthly and up to 12 months in advance Pay your bills via Bray v v Review your account transaction history v v including the date type e g Bray or cheque withdrawal and the amount of the transaction Search for a particular transaction v x Request a chequ
173. your authorised user tells us to make a Bray payment either on a day that is not a business day or after our payment cut off time on a business day another financial institution participating in the Bray scheme does not comply with its obligations under the Bray scheme or a biller fails to comply with its obligations under the Bray scheme Although a delay in processing a Bray payment is not expected to continue for more than one business day you acknowledge and accept that a delay may continue for a longer period RURALBANK 4 Part C Accessing your accounts cont If your Bray payment has been made using a credit card there are no chargeback rights available under the card You must contact the Biller about any goods or services you may have agreed to acquire from the Biller and resolve the dispute directly with the Biller Even if you have used a credit card to make a payment you may still have rights under clause 36 5 or clause 36 9 36 5 If the amount of a payment to a biller is incorrect c You must ensure that the information in relation to each Bray payment is correct If you discover that you or your authorised user has instructed us to make a payment to a biller for an incorrect amount if the amount you or your authorised user instructed us to pay is greater than the required amount you should contact the biller for a refund or if the amount is less than the required amount you should ma

BANKING ACCOUNTS TERMS AND CONDITIONS

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