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FastTrak S150 SX4-M User Manual

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1. 41 Disk Array Terms 1 0 eee 41 Description E DOCE 41 Memberi uu ner esta Est E goes 42 TYPOS a obser A eI AR UAR CAR ERE e o us 42 About RAID Levels ssis INI cece eee ees 43 RAID O Strip r Ga eantg aed RU adhe eal Rp ee Ge 43 RAIDT MITO 2 1i ic eic HpEE CENA Mia SR eed ed oe 44 RAID 071 Stripe Mirror 45 About Dual Data Redundancy 46 RAID 5 Block and Parity Striping 47 JBOD Single Drive IA Aa ee ee 48 Chapter 6 Troubleshooting amp Tips 49 Motherboard Issues illl 49 System CMOS Issues 50 Drive Related Errors 50 Operating System Related Issues 53 Performance Tips 54 Chapter 7 Support eet a ee a e AREE GERE 55 Frequently Asked Questions 55 Pre Installation Speed Device Types Capacity Cabling 55 Drive ISSUES y kou Ru ad aa Poder AA aad tod ss 57 Installation Issues Capacity Booting 59 Post Installation llli 60 Contact Technical Support 60 Limited Warranty clseeeeeeree eee es 62 Return Product For Repair 63 Appendix A Memory Upgrade Test 65 vii FastTrak
2. 35 Install Driver in an Existing System 36 Confirm Installation 36 Red Hat Linux 8 0 9 0 Install Driver During New OS Installation 37 Install Driver in an Existing System 37 SuSE Linux 8 1 8 2 Install Driver During New OS Installation Single Processor 38 Install Driver During New OS Installation Multi Processor 38 Install Driver in an Existing System 38 Promise RAID Utility for Linux 39 29 FastTrak SX4030 SX4060 S150 SX4 M User Manual Windows Server 2003 Install Driver During New OS Installation 1 Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the Promise Technology driver diskette into drive A and press Enter Choose Windows 2003 Promise FastTrak S150 SX4 SX4000 Series from the list that appears on screen and then press the Enter 1 Press S to use the driver on the floppy disk and then press Enter to continue with installation The Windows 2003 Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Windo
3. co sxam PROMISE FastTrak 5150 AU HU O S Io oo Cache Memory Socket SDRAM DIMM DO 3 150 SX4 M Attach one Serial ATA data cable to each hard drive Then attach the other ends of the cables to the connectors on the FastTrak card above 409 10 Ch3 Ch4 Buzzer LED Pins PROMISE FastTrak bo o gt onini Q TT CTI Cache Memory Socket SDRAM DIMM SX4030 SX4060 Attach the black end of the Ultra ATA cable to each hard drive Then attach the blue end to the ATA connectors on the FastTrak card above 4 Attach the Y cable power splitters to each of the hard drives FastTrak SX4030 SX4060 S150 SX4 M User Manual You will now use the onboard FastBuild BIOS utility to create your first array using the attached drives For an explanation of the array options see Chapter 3 of this manual Important Even if you plan to use the Promise Array Management Utility to manage your array you must still create your first array using the FastBuild Utility as described here Boot your system If this is the first time you have booted with the FastTrak 1 card and drives installed the Promise onboard BIOS will display the following screen below Ea
4. 17 Define Array ssc ee ek Ru rk ek 18 Define Array DefinitionMenu 19 Create a RAID O Array 20 Change Stripe Block Size 20 Assign Drives to a RAID O Array 20 Set Gigabyte Boundary 20 Save Array Information 20 Create a RAID 1 Array 21 Create a Mirroring Array with Two New Drives 21 Change the Stripe Block Size 21 Set Gigabyte Boundary 21 Save Array Information 21 Create a RAID 0 1 Array 22 Assign Drives to a RAID 0 1 Array 22 Define the ArayasaRAIDOF1 22 Change the Stripe Block Size 22 Set Gigabyte Boundary 22 Save Array Information 22 FastTrak SX4030 SX4060 S150 SX4 M User Manual Create a RAID 5 Array 23 Change Stripe Block Size for RAID 5 Array 23 Assign Drives to a RAID 5 Array 23 Set Gigabyte Boundary 23 Save Array Information 23 Hot SpareDrives 24 Partition and Format Array 24 Set Disk Array as Bootab
5. 11 FastTrak SX4030 SX4060 S150 SX4 M User Manual 7 Press the arrow keys to move to Disk Assignments Press the spacebar to toggle between N and Y for each available drive 8 Assign the appropriate number of disk drives to your array Refer to the chart below Level Number of Drives RAID 0 2 30r4 RAID 1 2 only RAID 0 1 4 only RAID 5 3or4 JBOD 1 2 3or4 A disk drive that is not assigned to an array will automatically function as a Hot Spare Drive 9 Press Ctrl Y to save your array configuration 10 Press Esc to exit to the Main Menu Press Esc again to exit the Utility 11 Press Y to confirm the new array and restart the computer You have successfully created a new RAID array Important You must be partition and format your new array before you can use it Use the same method of partitioning and formatting on an array as you would any other fixed disk added to your computer system Chapter 3 FastBuild Utility e Setup Quick Reference below Define Create Array page 18 FastTrak BIOS Reference page 15 Array Definition Menu page 19 Main Menu page 16 Delete Array page 27 e View Drive Assignments page 17 Controller Configuration page 28 This chapter contains a Setup Quick Reference that is a checklist of tasks needed to initialize your FastTrak SX4030 SX4060 or 150 SX4 M system followed by a step by step instructional breakdown of each ta
6. 3 7 8 9 When the New Hardware Wizard appears click Next Insert the Promise FastTrak Driver diskette in the A drive Under Install Hardware Device Drivers select Search for a suitable driver and click Next Under Locate Driver Files uncheck Floppy disk drives and CD ROM drives Check Specify a Location and click Next Under Insert the manufacturer s installation disk type A win2000 and click OK Under Driver Files search Results when a Win2000 Promise Technology Inc FastTrak S150 SX4 SX4000 series fastsx inf should appears click Next If a Digital Signature Notice appears click Yes Under Completing the New Hardware Wizard click Finish Click Yes to restart your PC 10 Remove the Promise FastTrak Driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirm Installation f 2 3 4 From the Windows Desktop open the Control Panel from My Computer Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Win2000 Promise FastTrak S150 SX4 SX4000 Series should appear 36 Chapter 4 Installing Software Drivers Red Hat Linux 8 0 9 0 Install Driver During New OS Installation 1 Start the RedHat Linux Installation by booting with the installation diskette or bootable CD ROM 2 Atthe Welcome to Red Hat Linux installa
7. 0 il Insert the Promise FastTrak Driver diskette in the A drive When the New Hardware Wizard appears select nstall from a list or specific location advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk type A winxp and click OK Under Select the device driver you want to install click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the New Hardware Wizard click Finish If the New Hardware Wizard appears again close it Click Yes to restart your PC Remove the Promise FastTrak Driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirm Installation 1 ark WN From the Windows Desktop open the Control Panel from My Computer Click on Performance and maintenance Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers WinXP Promise FastTrak S150 SX4 SX4000 Series should appear 34 Chapter 4 Installing Software Drivers Windows 2000 Install Driver During New OS Installation de Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third p
8. utility PAM User Manual and FastTrak SX4030 SX4060 S150 SX4 M User Manual If ANY of the contents are missing or appear to be damaged please contact your dealer or distributor immediately SX4030 SX4060 When you receive the FastTrak SX400 Series card the package should contain the items listed below FastTrak SX4000 Series Controller Card 64 MB SDRAM DIMM Memory Card Quick Start Guide FastTrak driver diskette Four Internal 18 inch 46 cm Ultra ATA 80 wire 40 pin hard drive cables Two Y cable power splitters CD with Drivers Promise Array Management PAM utility PAM User Manual and FastTrak SX4030 SX4060 S150 SX4 M User Manual FastTrak SX4030 SX4060 S150 SX4 M User Manual If any of the items are missing or appear damaged please contact your dealer or distributor immediately N K pr Warning The electronic components on the FastTrak RAID Controller card are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the FastTrak card or its subassemblies Warning Before installing the adapter into an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss Important In place of the 64 MB SDRAM DIMM included with the FastTrak card you can install a SDRAM DIMM of up to 256 MB for additional capacity and performance Promise provides a list of approved DIMMS
9. 40 235 2600 8 30 5 00pm The Netherlands Time If you wish to write us for support Pacific Rim E mail Support Promise Technology Europe B V Attn Technical Support Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands support promise com tw Fax Technical Support 886 3 564 53 13 Attention Technical Support Phone Technical Support 886 3 578 23 95 ext 8873 9 00 5 30pm Taiwan Time If you wish to write us for support China E mail Support Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C support china promise com Fax Technical Support 86 10 6872 3940 Attention Technical Support Phone Technical Support 86 10 6872 3941 9 00 6 00pm China Time If you wish to write us for support Promise Technology China Attn Technical Support Room 3213 No 11 South Zhong Guan Cun Street Hai Dian District Beijing 100081 P R China 61 FastTrak SX4030 SX4060 S150 SX4 M User Manual Limited Warranty Promise Technology Inc Promise warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in carto
10. Insert the Promise Technology driver diskette into drive A and press Enter Choose WinXP Promise FastTrak S150 SX4 SX4000 Series from the list that appears on screen and then press the Enter 1 Press S to use the driver on the floppy disk and then press Enter to continue with installation The Windows XP Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include WinXP Promise FastTrak S150 SX4 SX4000 Series Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows XP installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console 33 FastTrak SX4030 SX4060 S150 SX4 M User Manual Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the FastTrak card you MUST load the FastTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the FastTrak card before completing this step After installing the FastTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2 2 2 D p Noo
11. Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product Return Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required Return shipping address Daytime phone number Description of the problem e Copy of the original purchase invoice 63 FastTrak SX4030 SX4060 S150 SX4 M User Manual The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 1745 McCandless Drive Milpitas CA 95035 Other Countries Return the product to your dealer or retailer Contact them fo
12. SX4030 SX4060 S150 SX4 M User Manual SuSE Linux 8 1 8 2 Install Driver During New OS Installation Single Processor 1 Insert the install CD into CD ROM drive 2 When the boot picture prompts for an installation option add the following line to the input box acpi oldboot 3 Press the left Alt key and insert the FastTrak driver diskette into the floppy drive 4 Finish the installation normally Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver During New OS Installation Multi Processor 1 Setthe BIOS to boot from the CD ROM 2 Insert the install CD into CD ROM drive 3 When the boot prompt appears on the bottom of the screen type acpi oldboot into the lower input box 4 Press the left Alt key and insert the FastTrak driver diskette into the floppy drive 5 Finish the installation normally Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver in an Existing System 1 Insert the FastTrak driver diskette into the floppy drive 2 Type the following commands mount dev fdO media floppy cd media floppy install insmod FastTrak umount media floppy 3 Remove the FastTrak driver diskette from the floppy drive Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Conso
13. Stripes all Drives with Data and Parity Information The capacity of a RAID 5 array is the smallest drive size multiplied by the total number of drives less minus one Hence a RAID 5 array with four 100 GB hard drives will have a capacity of 300 GB An array with two 120 GB hard drives and one 100 GB hard drive will have a capacity of 200 GB 47 FastTrak SX4030 SX4060 S150 SX4 M User Manual JBOD Single Drive An alternative to RAID JBOD capacity is equal to the sum of all drives in the group even if the drives are of different sizes JBOD appears in the User Interface as one or more individual drives There are no performance or fault tolerance features When one disk fails all data on that disk is lost The other disks are unaffected Disk Drive Figure 5 JBOD manages drives Individually unlike RAID 48 Chapter 6 Troubleshooting amp Tips Motherboard Issues below Operating System Related Issues System CMOS Issues page 50 page 53 Drive Related Errors page 50 Performance Tips page 54 This section is used to assist with troubleshooting conflicts and FastTrak SX4030 SX4060 or S150 SX4 M installation problems Also refer to the README TXT file on the FastTrak driver and utility diskette for more recent information as well as the PromiseOnline services listed in Chapter 7 The section is divided into the following categories Motherboard Issues System CMOS Issues Drive Errors Operating
14. System Errors and Audio Video Editing Tips Motherboard Issues Freeing additional IRQ resources Since the Promise card supports PCI Interrupt sharing it is possible to use IRQs already assigned to another PCI card Interrupt Sharing is not supported with onboard IDE controllers If the onboard IDE controller s are not used you may disable the controllers to free IRQ 14 and or 15 Configuring PCI IRQ resources Setting the IRQ for a particular PCI slot will be different depending on the motherboard BIOS This setting is usually made in the PCI Configuration and or Plug and Play PnP section of the motherboard BIOS setup There are three common methods that motherboard BIOS s handle assignment of IRQs to PCI slots e Specifically assigning an IRQ to a particular slot You can tell the motherboard to use IRQ 10 for PCI slot 1 IRQ 11 for PCI slot 2 etc e Listing which IRQs are available to be assigned to the PCI slots This BIOS has an option where you specify 1st Available IRQ 2nd Available IRQ etc The BIOS then scans the PCI slots for PCI cards and assigns these IRQs in the order that it finds the PCI cards e Excluding an IRQ from being used by a PCI slot If you have an ISA card that is using an IRQ change the setting for this particular IRQ from Available to Used by ISA card so that the motherboard will not assign this IRQ to a PCI slot Consult your motherboard manual for information that is specific to your mother
15. The capacity of the array will equal the capacity of the smallest drive multiplied by the number of drives within the array Change Stripe Block Size For RAID 0 arrays the FastTrak Controller will allow you to change the stripe block size The default is 64K However certain application environments may perform optimally with different block size To change the block size use the Arrow keys to highlight the field and the Spacebar to cycle through the available size selections 16 32 or 64K Note You cannot change the block size after the array has been created Assign Drives to a RAID 0 Array Under the Drive Assignments section highlight a drive and with the Spacebar change the Assignment option to Y to add the drive to the disk array Press Ctrl Y to save the disk array information The initial Define Array Menu screen will appear after you have pressed Ctrl Y You will see the array defined You may select another Array number to define or you may ESC to exit and return to the Main Menu of FastBuild Set Gigabyte Boundary For RAID 0 arrays FastTrak sets the Gigabyte Boundary to OFF Save Array Information Press Ctrl Y to save the Disk Array Information 20 Chapter 3 FastBuild Utility Create a RAID 1 Array In the Define Array Definition Menu section press the Spacebar to cycle through array types and select RAID 1 for RAID Level RAID 1 arrays use two disk drives The capacity of the array will be hal
16. Y to save the Disk Array Information 23 FastTrak SX4030 SX4060 S150 SX4 M User Manual Hot Spare Drives Any extra drive that is not assigned to an array will be recognized as a Spare Drive Such drives are designated Free in the View Drive Assignments screen see below FastBuild Array Utility 2 xx c 2002 2005 Promise Technology Inc View Drive Assigments Spare Drives are automatically added to an array once a disk member of the array has been detected as failed To restore fault tolerance as quickly as possible the FastTrak Controller performs an automatic data rebuild on the spare drive in the background without the need to restart the system At a later time the failed drive can be physically removed and an extra drive added in its place to function as the spare drive Partition and Format Array Your new RAID array must be partitioned and formatted before use Use the same method of partitioning and formatting on an array as you would any other fixed disk added to your computer system 24 Chapter 3 FastBuild Utility Set Disk Array as Bootable You may select which defined array will be used as the bootable array from the Define Array Menu press 2 in the Main Menu Press the up and down arrow keys to hHighlight the desired array and press the Spacebar The system will now recognize this as the first array and an asterisk will appear next to the array number indicating it as bootable see b
17. in the array RAID 5 Block and Parity Striping For capacity The FastTrak RAID 5 array is the smallest drive size multiplied by the number of drives less one The larger HDDs will be truncated The truncated space on the bigger HDDs will then be unusable For sustained data transfers The FastTrak RAID 5 array will write data at moderate speed but will read data very quickly The fact that you can use 3 or 4 drives and the effect of parity calculations means defining speed in terms of a single HDD is difficult and imprecise JBOD Just a Bunch of Disks Technically JBOD is not a RAID level but a collection of single disk drives The FastTrak SX4030 SX4060 and 8150 SX4 M support up to four such drives Drive Issues Can add a drive to a FastTrak SX4030 SX4060 and S150 SX4 M array via hot swap and dynamically adjust the array size configuration No The FastTrak Controller does not support dynamically adjustable RAID size configurations Do the HDDs on the FastTrak SX4030 SX4060 and S150 SX4 M have to be the same size The HDDs that you use with the FastTrak SX4030 SX4060 and S150 SX4 M do not have to be the same size If the sizes differ the FastTrak Controller will truncate the bigger HDD so the drives match The resulting difference in HDD space is unusable so avoid using HDDs of significantly different capacities already have an array on an older FastTrak controller Can move that array to my new FastT
18. or S150 SX4 M card e Performance RAID 0 e Fault Tolerance RAID 1 Performance plus Fault Tolerance RAID 0 1 RAID 5 FastBuild also supports Just a Bunch of Disks JBOD technology JBOD allows you to add up to four disk drives to your computer for expanded storage capacity However unlike RAID JBOD drives function individually thus there is no performance increase nor any fault tolerance Fault No of RAID Level Performance Tolerance Capacity Drives RAID 0 Highest No No Drives x 2 to 4 Stripe Smallest Drive RAID 1 Normal Yes Smallest Drive 2 Mirror RAID 0 1 High Yes 2X Smallest 4 Stripe Mirror Drive RAID 5 High Yes Smallest Drive 3 or 4 Distributed x No Drives 1 Parity JBOD Normal No Sum of all 1 to4 Single Drive Drives 42 Chapter 5 Disk Array Concepts About RAID Levels RAID 0 Stripe Reads and writes sectors of data interleaved between multiple drives When any disk member fails it affects the entire array Performance is better than a single drive since the workload is balanced between the array members This array type is for high performance systems Identical drives are recommended for performance as well as data storage efficiency The disk array data capacity is equal to the number of drive members times the smallest member capacity For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB disk array 4 Data S
19. rich secure and versatile enterprise wide ATA RAID solution In addition the FastTrak 4060 and 150 SX4 M support RAID expansion The resulting RAID environment allows users and administrators to configure manage and monitor everything from single arrays on local systems to array networks residing in offsite locations The FastTrak 8150 SX4 M RAID Controller card supports Serial ATA hard drives The FastTrak SX4030 and SX4060 RAID Controller cards support Parallel ATA hard drives At their core all three FastTrak cards provide advanced RAID management functions creating arrays monitoring them keeping them online and operating at optimum efficiency FastTrak can also perform many other tasks such as Create arrays at various RAID levels 0 1 0 1 5 and JBOD depending on the application being used e Setupa network of FastTrak RAID servers all running under different RAID levels and monitor those servers from any workstation on the network e Create a series of FastTrak RAID networks at any number of offsite locations e Monitor and or repair FastTrak RAID arrays using the Internet from an offsite location all without compromising the integrity of secure servers XOR Acceleration The FastTrak S150 SX4 M SX4030 and SX4060 Controllers have a Hardware XOR accelerator which offloads the parity calculation workload from the main CPU and transfers it to the controller card boosting the performance of the entire system Hot S
20. s backup any existing data Removal of the reserve sector of any drive permanently deletes all existing data on the hard drive For RAID 1 arrays remove the Reserve Sector from the mirrored drive first this will appear during Step 3 below then rebuild the mirrored array Remove the Sector on the Master Drive only as a last resort For RAID 0 and RAID 5 arrays removing the Reserve Sector from any of the drives will destroy the arrayed data For JBOD removing the Reserve Sector from any of the drives will destroy the data on that drive To remove the Reserve Sector follow these steps During boot up press Ctrl F to enter the FastBuild BIOS utility 2 Choose option 1 View Drive Assignments 3 Press arrow keys to highlight the drive where you wish to remove the reserve sector 4 Press AIt F1 The following message will appear Press Ctrl Y to delete the data in the disk or press any key to abort The highlighted drive will start blinking on the screen 5 Press Ctrl TabY The following message will appear The Reserved Sector was wiped System will reboot when you exit this menu Press any key to continueA message will appear that says the reserved sector which is where array information is kept on the disk will be wiped 1 Press Y to confirm 6 Take the appropriate action e For RAID 1 and RAID 5 arrays repeat this process for each member of the particular array that is having a problem When you are finished p
21. the device driver you want to install click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish If the New Hardware Wizard appears again close it Click Yes to restart your PC Remove the Promise FastTrak Driver diskette When the Found New Hardware Wizard appears a second time select Install the Software Automatically Recommended and click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish Note Check the readme file included with the driver files for instructions on installing the RAID Console 31 FastTrak SX4030 SX4060 S150 SX4 M User Manual Confirm Installation de ak U N From the Windows Desktop open the Control Panel from My Computer Click on Performance and maintenance Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Windows 2003 Promise FastTrak S150 SX4 SX4000 Series should appear 32 Chapter 4 Installing Software Drivers Windows XP Install Driver During New OS Installation de Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s
22. their drive positions This allows drives to be placed on different FastTrak connectors or cards within the system without reconfiguring or rebuilding Disk Array Terms Description A disk array is formed from a group of two or more disk drives that appear to the system as a single drive The advantage of an array is to provide better throughput performance and or data fault tolerance Better performance is accomplished by sharing the workload among multiple physical drives 41 FastTrak SX4030 SX4060 S150 SX4 M User Manual Fault tolerance is achieved through data redundancy operation where if one or more drive fails or has a sector failure a mirrored copy of the data can be found on another drive s For optimal results select identical Serial ATA drives S150 SX4 M or Ultra ATA drives SX4030 SX4060 to install in disk arrays The matched performance of the drives allows the array to function better as a single drive Member The individual disk drives in an array are called members Each member of a specific disk array has coded in its reserved sector configuration information that identifies the drive as a member All disk members in a formed disk array are recognized as a single physical drive to the system Types For most installations the FastBuild setup Auto Setup 1 option will configure your system There are four disk array types in three categories that can be installed on the FastTrak SX4030 SX4060
23. your OS as it is Remember that some operating systems have varying limits on the sizes of partitions and logical drives that can be defined Consult your OS documentation about partitioning larger drives What system BIOS setup settings do use for the drives on the FastTrak X4030 SX4060 and S150 SX4 M controller None The drives on the FastTrak Controller are supported by the FastTrak BIOS and or OS drivers not by your system BIOS 58 Chapter 7 Support How do partition format my FastTrak SX4030 SX4060 and S150 SX4 M RAID array The FastTrak Controller represents the array as a single HDD to your System Therefore anything that you can do to a single HDD you can do to a FastTrak array For example you should use the FDISK and FORMAT utilities to partition and format the array You can partition the array as you see fit You can format the array with any file system you wish Installation Issues Capacity Booting Why are some drives recognized by the FastTrak SX4030 SX4060 and S150 SX4 M Array Setup utilities with only partial capacity Some hard drives ship with a jumper that reduces the addressable capacity of the drive to prevent problems with older systems that don t support larger drives Consult your hard drive documentation to set the jumper so that you can use the full capacity of the drive How can change the system boot sequence in order to boot from the FastTrak SX4030 SX4060 and 150 SX4 M a
24. Build utility cannot rebuild the array The array must be rebuilt from the last tape backup or other device The user should identify and replace the failed drives For RAID levels 1 and 5 at least two or more drives in the array have failed For a RAID 0 or JBOD array at least one drive has failed 15 FastTrak SX4030 SX4060 S150 SX4 M User Manual Main Menu FastBuild Array Utility 2 2 c 2002 2005 Promise Technology Inc Note This menu uses number keys 1 through 4 to select options Many of the subsequent menu windows require you to press arrow pad keys in order to highlight options Press the spacebar to cycle through choices for the selected option Press Enter return to select a highlighted option Press ESC Escape to exit the menu Descriptions of each of the four options from the Main Menu screen above appear on the following pages 16 Chapter 3 FastBuild Utility View Drive Assignments Press 1 on the Main Menu screen to see the View Drive Assignments screen below This screen does not allow modifications to any of the four fields FastBuild Array Utility 2 xx c 2002 2005 Promise Technology Inc View Drive Assignrents SBAGATESTS80027AS 80630 SBAGATEST380023AS 80630 SERAGNIESLT3S0023AS 80630 SEAGMIEST380023A8S 80630 Keys Available Note Boctable Array If ue H Do ESC Exit Mob Serial Channel ID This field shows the FastTrak Contro
25. Erter Select Space Change Boot Drive Array No The Array Number column displays all arrays defined or undefined addressable by the FastTrak Controller RAID Level This column indicates the RAID type applied to a particular array Total Drv This column displays the number of drives configured for the array Capacity MB This column shows the total capacity in MB megabytes for each array Status This column displays the status information for each array See page 14 for status definitions 18 Chapter 3 FastBuild Utility Define Array Definition Menu Selecting an Array from the Define Array Menu brings up the Define Array Definition Menu screen below First choose the RAID Level you want In the Define Array Definition Menu section press the Spacebar to cycle through array types e RAID 0 Striping e RAID 1 Mirroring e RAID 0 1 Striping Mirroring e RAID 5 Data Parity Striping e JBOD Single Drive See the explanations on the following pages for more information about each RAID Level and the options that come with them FastBuild Array Utility 2 xx c 2002 2005 Promise Technology Inc Define Array Definition Mena Array Nb FAD Isel Thtal Drv Status Array 1 FAD 5 3 Furncticral Stripe Block 64 KB Initialize Array N Gigabyte Panbry N Feys Available 1 tp 1 Down Space Chang Option ES Exit erly Sxe Gigabyte Boundary The Gigabyte Boundary feature is des
26. Inc or an experienced radio TV technician for help This device complies with Part 5 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables FastTrak SX4030 SX4060 S150 SX4 M User Manual Contents Chapter 1 Introduction 1 About This Manual 0 00 OEE eee 1 Product Overview iasanen da Kamia VEREV AAA AO E Ea k 2 Promise Array Management Utility PAM 3 Chapter 2 Installation 5 Installing the FastTrak Card 7 Installing the Disk Drives 8 Chapter 3 FastBuild Utility 13 Setup Quick Reference 13 Setup Checklist 13 Common Tasks 0000 eee eee eee eee 13 Enter the FastBuild Utility 14 Create anv ATAY ai eee Healy Baas Iva eg ee 14 DeleteanArray 14 FastTrak BIOS Reference 15 Main UA 16 View Drive Assignments
27. PROMISE TECHNOLOGY INC FASTTRAK SX4030 SN4060 5730 SN4 M USER MANUAL FastTrak SX4030 SX4060 S150 SX4 M User Manual Copyright 2004 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but
28. SX4030 SX4060 S150 SX4 M User Manual viii Chapter 1 Introduction About This Manual below e Product Overview page 2 Promise Array Management page 3 Thank you for purchasing one of Promise Technology s FastTrak SX4030 SX4060 or S150 SX4 M RAID controllers About This Manual This User Manual describes how to setup use and maintain the FastTrak RAID controller It also describes how to use the Promise Array Management PAM RAID management software This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them FastTrak SX4030 SX4060 S150 SX4 M User Manual Product Overview FastTrak SX4030 and SX4060 are ATA RAID controllers The FastTrak S150 SX4 is a Serial ATA RAID controller When used with Promise Array Management PAM the FastTrak RAID Controllers offer a feature
29. and a testing procedure to ensure compatibility See Appendix A in this User Manual Notes The FastTrak SX4030 SX4060 and 150 SX4 M RAID Controller cards are PCI Plug n Play PnP devices No changes are necessary in the motherboard CMOS BIOS Setup for resources or drive types in most applications Chapter 2 Installation Installing the FastTrak Card The FastTrak RAID Controller card fits into any available e 32 bit PCI slot must be PCI 2 2 compliant e The 32 bit portion of a 64 bit PCI slot on the PC s motherboard see Figure 1 below Remove the cover of your system 2 Remove the inside slot cover of an available 32 bit PCI slot on the motherboard Note FastTrak SX4030 supports only a 33 MHz PCI slot Ec 9 A De 3 Install the FastTrak card into the open slot above Secure the bracket to the system s frame 4 Attach your system case s 2 or 4 pin LED cable to the LED connector on the FastTrak card see Figures 2 and 3 below Make sure that pin 1 on the connector is aligned with pin 1 of the cable 5 Fasten the FastTrak card bracket to the system case see below FastTrak SX4030 SX4060 S150 SX4 M User Manual Installing the Disk Drives Important If you wish to include your current bootable Serial ATA drive using the Windows operating system as part of a bootable Mirrored RAID 1 array on your FastTrak card d
30. annels on the FastTrak Controller card Since each drive s array data identifies itself to the array it is possible to reorder the drives without modifying the array setup This is valuable when adding drives or during a rebuild Chapter 3 FastBuild Utility Delete Array Press 3 on the Main Menu screen to display the Delete Array Menu below FastBuild Anay Ubility 2 2 2002 2005 Promise Technology Ine L Nte Boctahle I1 U H Don s Exit De1 Delete Caution Deletion of an existing disk array could result in the loss of all data from the hard drives of the affected array Record all array information including array type disk members and stripe block size in case you wish to undo a deletion Arrays may possibly be recovered after deletion by immediately re defining the array with information identical to the original configuration To delete an array highlight the Array you wish to delete and press the Del key When the following message appears below press Ctrl Y to confirm yes to continue array deletion P cC m cc maru sc Wa ER m o Ww E EIER es i ee gt ii Press any other key to abort the deletion process FastTrak SX4030 SX4060 S150 SX4 M User Manual Controller Configuration Press 4 on the Main Menu screen to display the Controller Configuration Options screen below FastBuild tm Utility 2 xx c 2002 2005 Promise Technology Inc Adapter Configura
31. array exceeds 64GB Windows 2000 Due to a limitation with FDISK the utility reports only the storage capacity that exceeds 64GB This is a cosmetic not actual limitation Simply create a single DOS drive partition reboot and then format the partition The Format command will recognize the total capacity of the partition accurately Windows will now recognize the total capacity of your array Unable to Partition or Format Array There are two possible causes The FastTrak Controller is the bootable device but the array is not set to be bootable e The Reserve Sector of one of the drives has become corrupt or bad If the FastTrak Controller is the bootable device make sure that the array is set to be bootable 1 During boot up press Ctrl F to enter the FastBuild BIOS utility 2 Choose option 2 Define Array 3 Press the Up and Down Arrow keys to highlight the array that you want to boot from 4 Press the Spacebar to select An asterisk will appear next to the array number indicating it as bootable The system will now recognize this array as the first array seen The system will then use this bootable array as the fixed boot C drive 51 FastTrak SX4030 SX4060 S150 SX4 M User Manual The Reserve Sector of one of the drives has become corrupt or bad Removing the Reserve Sector will remedy any issue related directly to a Bad Reserve Sector Warning Before removing the Reserve Sector of the drive
32. arty SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the Promise Technology driver diskette into drive A and press Enter Choose Win2000 Promise FastTrak S150 SX4 SX4000 Series from the list that appears on screen and then press the Enter The Windows Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Win2000 Promise FastTrak S150 SX4 SX4000 Series Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console 35 FastTrak SX4030 SX4060 S150 SX4 M User Manual Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the FastTrak card you MUST load the FastTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the FastTrak card before completing this step After installing the FastTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 2
33. ay already be listing the controller under Other Devices instead of the Hard disk controllers section In Device Manager under Other Devices to see if it lists a PCI Card or RAID Controller If so highlight this listing and click on the Properties button then click on the Driver tab Depending on your version of Windows choose either Change Driver or Update Driver Follow the on screen prompts to complete installation of the driver If Windows asks if you want to test if the device can be removed safely click on CANCEL Reboot the system to complete installation of the driver Inaccessible Boot Device Message Appears During Floppyless Installation of Windows You did not press the F6 key at the appropriate time Reboot the system and press the F6 key when the message Press F6 if you need to install third party SCSI or RAID driver appears 53 FastTrak SX4030 SX4060 S150 SX4 M User Manual No Hard Drives Found Message Appears During CD ROM Installation of Windows You did not press the F6 key at the appropriate time Reboot the system and press the F6 key when the message Press F6 if you need to install third party SCSI or RAID driver appears Performance Tips Here are some tips that may optimize performance in a RAID 0 striped array If you are using an audio video editing card we also recommend reviewing your card s documentation for additional information Use a FastTrak array as D or other non bootable
34. board 49 FastTrak SX4030 SX4060 S150 SX4 M User Manual System locks up during boot up or when Windows starts There may be a possible IRQ conflict with an ISA card Identify what IRQs are used by ISA cards enter the Motherboard PCI Setup and reserve the IRQ for use with ISA PCI slots cannot share IRQs with ISA cards Miscellaneous problems such as e FastTrak BIOS does not appear during boot e FastTrak driver does not load e Slow data transfer rates Move the FastTrak card to a different PCI slot Intermittent data problems Overclocking the PCI bus may cause the system to hang or data corruption If you experience either of these problems and you are overclocking the PCI bus set the PCI bus back to its normal setting to see if this is causing the errors System CMOS Issues Set Motherboard CMOS Boot sequence to boot to the FastTrak card On some Motherboard BIOS it is necessary to set the Boot sequence to SCSI A C since the Promise card is identified as a SCSI card Motherboard CMOS displays C or D drive failure during startup See the Drive Related Errors section Using an Onboard IDE Card with FastTrak card If an onboard IDE controller is installed with hard disks enable support in the Motherboard Standard CMOS Setup for the drives Note that the onboard IDE hard drives will then be the bootable hard disk unless the system BIOS has a boot sequence setting with the option to specify booting to a different de
35. can obtain the latest FastTrak drivers Download the latest drivers from the Promise Technology website at www promise com Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers Adescription of the problem situation e System configuration information including motherboard and CPU type hard drive model s ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com technical documents drivers utilities etc North amp South America E mail Support support promise com Fax Technical Support 408 228 6401 Attention Technical Support Phone Technical Support 408 228 6402 7 30 5 30pm M F Pacific Standard Time If you wish to write us for Promise Technology Inc support Attn Technical Support 1745 McCandless Drive Milpitas CA 95035 USA 60 Chapter 7 Support Europe Africa Middle East E mail Support support promise nl Fax Technical Support 31 0 40 256 9463 Attention Technical Support Phone Technical Support 31 0
36. drive in a Striped Array For Audio Video editing keep the original system boot drive on the standard IDE controller as C drive Partitioning software such as FDISK will see the array as one physical drive D or later This will prevent file fragmentation and provide better accessibility to the array Re Configure PCI Latency Setting The PCI Latency setting appears in some Motherboard BIOS The setting governs how much time is allocated to service each PCI slot Promise recommends a value of 64 An optimal value will vary from system to system 54 Chapter 7 Support e Frequently Asked Questions below e Contact Technical Support page 60 Limited Warranty page 62 Return Product for Repair page 63 Frequently Asked Questions This section lists frequently asked questions involving pre installation drive issues installation and post installation Pre Installation Speed Device Types Capacity Cabling What kind of hard drives can use for a FastTrak 150 SX4 M array You can use any Serial ATA hard drive s to create arrays on the FastTrak 150 SX4 M Use matching drives for multiple drive arrays to maximize capacity usage as well as performance What kind of hard drives can use for a FastTrak SX4030 SX4060 array You can use any Ultra ATA 100 or Ultra ATA 33 hard drive s to create arrays on the FastTrak SX4030 SX4060 Use matching drives for multiple drive arrays to maximize capacity usage as well as perfo
37. elow FastBuild Anay Utility 2 2 c 2002 2005 Promise Technology Inc Define Array Meri Keys Available Note Booctable Array t U H Don ES Exit Erter Select e Chang Boot Drive Important You must reconfigure your PC s or server s BIOS in order use FastTrak card as the bootable controller The system will then use the bootable array as the fixed boot C drive FastTrak SX4030 SX4060 S150 SX4 M User Manual Disk Array Recognition Order During computer startup the disk arrays on the FastTrak Controller card are recognized in this order The bootable array designated in the FastBuild setup e Other arrays by their numbers such as Array 1 Array 2 Array Recognition Order determines the order in which each array is assigned the next available drive letter By way of example say that your PC boots from its internal disk drive and has a CD ROM Drive In addition you have a FastTrak S150 TX4 with two arrays Array1 and Array2 When your system boots the internal disk drive will be C the CD ROM will be D Array1 will be E and Array2 will be F Saved Disk Array Information Note Promise suggests that you record information about your disk array s for future reference All disk array data is saved within the reserved sector of each arrayed drive Another feature of the FastTrak disk array system is to recognize drive members even if drives are moved to different ch
38. f that of the smaller drive in the array No stripe block size option is available when mirroring two drives Create a Mirroring Array with Two New Drives As described above if you select a mirroring array and wish to use two new drives follow the directions here Under the Drive Assignments section assign both new drives to the array and save the information by pressing Ctrl Y Once the process is complete you will be returned to the Define Array Menu where the array will be shown as defined Note You may choose to attach an unassigned third drive to the FastTrak Controller to act as a hot spare replacement see Page 26 Change the Stripe Block Size For RAID 1 arrays FastTrak does not permit you to change the Stripe Block size Set Gigabyte Boundary For RAID 1 arrays FastTrak allows you to toggle the Gigabyte Boundary ON or OFF The default is OFF To toggle Gigabyte Boundary use the Arrow keys to highlight the field and the Spacebar to toggle between ON and OFF Save Array Information Press Ctrl Y to save the Disk Array Information 21 FastTrak SX4030 SX4060 S150 SX4 M User Manual Create a RAID 0 1 Array You must assign four drives to an array before this feature becomes available Assign Drives to a RAID 0 1 Array Under the Drive Assignments section highlight a drive and with the Spacebar bar change the Assignment option to Y to add the drive to the disk array Continue to add drives to the array u
39. igned for fault tolerant arrays RAID 1 0 1 and 5 in which a drive has failed and the user cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5 GB drive would be rounded down to 80 GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available For the Gigabyte Boundary feature to work the Gigabyte Boundary feature must be set to ON when the original array is created When enabled the Gigabyte Boundary feature rounds the drive capacity of all drives to the common whole GB drive size For example with the Gigabyte Boundary feature enabled the remaining working drives can be 80 5 GB and the replacement drive can be 80 3 since all are rounded down to 80GB This permits the smaller drive to be used Please note that users will lose a small amount of available storage capacity from each drive in order to arrive at a common drive size 19 FastTrak SX4030 SX4060 S150 SX4 M User Manual Create a RAID 0 Array In the Define Array Definition Menu section see Figure 8 press the Spacebar to cycle through array types and select RAID 0 for RAID Level Assign from one to four drives to this array Each member of such an array will no longer be readable as an independent drive if removed from the array
40. ins Ifthe DIMM is OK the program will show a PASS message similar to the one below Promise Memory Test Utility V1 3 01 24 2004 18 07 50 Controller Type FastTrak 4060 Memory Speed LOOMHz Memory Size 128MB Memory Type Non ECC Memory Test Result HOST PASS Memory Test Result HDMA PASS Memory Test Result XOR PASS The PASS message means you can use the DIMM that is currently installed e fthere is any error the program will stop and return to DOS and show error message Do not use the DIMM e Ifthe program halts for more than 20 seconds there may be an error Check the FastTrak card DIMM and your system BIOS Then run the test again 66
41. ith their arrays FastTrak SX4030 SX4060 and S150 SX4 M implement five RAID levels as follows RAID 0 Stripe For capacity The FastTrak RAID 0 array will be as big as the smallest HDD in the array times however many HDDs are in the array Any larger HDDs will simply be truncated The truncated space on the bigger HDDs will then be unusable For sustained data transfers Using a FastTrak Controller a RAID 0 array consisting of two HDDs will transfer at about twice the speed of the slowest HDD in the array A RAID 0 array consisting of four HDDs will transfer at about three times the speed of the slowest HDD in the array RAID 1 Mirror For capacity The FastTrak RAID 1 array will be as big as the smallest HDD in the array The larger HDD will simply be truncated The truncated space on the bigger HDD will then be unusable For sustained data transfers The FastTrak RAID 1 array will write data at the rate of the slowest HDD in the array The FastTrak array will read data at twice the rate of the slowest HDD in the array RAID 0 1 Stripe Mirror For capacity The FastTrak RAID 0 1 array will be one half the size of the smallest HDD in the array The larger HDDs will be truncated The truncated space on the bigger HDDs will then be unusable 56 Chapter 7 Support For sustained data transfers The FastTrak RAID 0 1 array consisting of four HDDs will transfer at about twice the speed of the slowest HDD
42. ive You can attach a third drive to the FastTrak SX4030 SX4060 or 8150 SX4 M card without assigning it to the array Such a drive will be activated to replace a failed drive that is part of a mirrored array A rebuild takes place automatically in the background to mirror the good drive data on to the spare At a later time the system can be powered off and the failed drive can be physically removed and replaced Spare drives must be the same or larger capacity than the smallest array member 44 Chapter 5 Disk Array Concepts RAID 0 1 Stripe Mirror A combination of RAID 0 and RAID 1 arrays It can increase performance by reading and writing data in parallel while protecting data with duplication A minimum of four drives are required With a four drive disk array two pairs of drives are striped Each pair mirrors the data on the other pair of striped drives The data capacity is similar to a standard Mirroring array with half of total capacity dedicated for redundancy Data Stripe p Data Mirror Disk Drives Figure 3 RAID 0 1 starts with a two drive Striped array copies it onto two additional drives to make a Mirror 45 FastTrak SX4030 SX4060 S150 SX4 M User Manual About Dual Data Redundancy One unique though rarely occurring feature of RAID 0 1 is dual fault tolerance In some cases two drives can fail simultaneously and still maintain the integrity of data There are six combinations i
43. k SID SM ny ELSE 1102 o 200382555 Bomise Erimnolany Te All rigts tesenei Theta ON Sia GI MB Nb Array is frel Bess lt 1 toeta uhu n Unite Bess lt gt toari mekbhni ia 2 Press the Ctrl F keys to display the FastBuild Utility Main Menu below FastBuild Array Utility 2 2 c 2002 2005 Promise Technology Inc 10 Chapter 2 Installation 3 Press 2 on the Main Menu screen to display the Define Array Menu appears below FastBuild Aray Utility 2 20 c 2002 2005 Promise Techrology In Define Anay Men RAID Isel Total Drv Capacity VB 4 Press the arrow keys to highlight an array number you wish to define and press Enter to select it The Define Array Definition Menu will next appear below FastBuild Array Utility 2 30 c 2002 2005 Promise Technology Inc Keys Available t U 1 Down Scece Chang Cpticen ES Eit r r Sxe 5 Choose the RAID Level you want In the Define Array Definition Menu section press the Spacebar to cycle through array types RAID 0 Stripe RAID 1 Mirror RAID 0 1 Stripe Mirror RAID 5 Data Parity Stripe JBOD Single Drive 6 Press the arrow keys to move to the next option Option choices depend on the RAID Level you selected Initialize Array zero the disk drives RAID 5 only Stripe Block Size the default 64KB is best for most applications Gigabyte Boundary allows use of slightly smaller replacement drives
44. le 25 Disk Array Recognition Order 26 Saved Disk Array Information 26 Delete Array o d toad vanae Qoa ig dita EpI Cb bee dius 27 Controller Configuration 28 Chapter 4 Installing Software Drivers 29 Windows Server 2003 Install Driver During New OS Installation 30 Install Driver in an Existing System 31 Confirm Installation llle 32 Windows XP Install Driver During New OS Installation 33 Install Driver in an Existing System 34 Confirm Installation llle 34 Windows 2000 Install Driver During New OS Installation 35 Install Driver in an Existing System 36 Confirm Installation llle 36 Red Hat Linux 8 0 9 0 Install Driver During New OS Installation 37 Install Driver in an Existing System 37 SuSE Linux 8 1 8 2 Install Driver During New OS Installation 38 Install Driver in an Existing System 38 Promise RAID Utility for Linux 40 vi Contents Chapter 5 Disk ArrayConcepts 41 About FastIrak x aman dane ae eate Mem toe ada ee males 41 About Adapter BIOS 41 Reserve Sector
45. le 38 Chapter 4 Installing Software Drivers Promise RAID Utility for Linux To install the utility type the following commands mount dev fdO mnt Imnt install util umount mnt To use the utility type the following commands cd usr local promise sxcslapp 39 Chapter 5 Disk Array Concepts About FastTrak below Disk Array Terms below e About RAID Levels page 43 About FastTrak FastTrak SX4030 SX4060 and S150 SX4 M are high performance RAID Controller cards that feature concurrent data channel operation and onboard BIOS The channels on the FastTrak card support concurrent operation that allows for overlapped I O under multi tasking operating systems and sharing the workload between multiple drives About Adapter BIOS The FastTrak card contains a BIOS code that extends the standard disk service routine provided through Int13 The BIOS is bootable for DOS and other operating systems that rely on the system BIOS for drive operation When the FastTrak BIOS appears during bootup press Ctrl F to enter the FastBuild setup to select from menu settings Reserve Sector Array configuration data about the drive member and other members in the disk array are saved on a special location on the disk drives called the reserve sector If any member of the array becomes corrupt or lost the redundant configuration data on the other members can be used for rebuilds Disk array members do not have a memory of
46. ll join the assigned drives together and split or stripe data among them Each member of such an array will no longer be readable as an independent drive if removed from the array The capacity of the array will equal the capacity of the smallest drive multiplied by one less than the total number of drives assigned to the array Note If you choose to use three drives an additional unassigned drive can be your hot spare drive in case of drive failure see below Change Stripe Block Size for RAID 5 Array For RAID 5 arrays the FastTrak Controller allows you to change the stripe block size The default is 64K To change the block size press the Arrow keys to highlight the field and the Spacebar to cycle through the available size selections Assign Drives to a RAID 5 Array Under the Drive Assignments section highlight a drive and press the Spacebar to change the Assignment option to Y to add the drive to the disk array Press Ctrl Y to save the disk array information The initial Define Array Menu screen will appear after you have pressed Ctrl Y You will see the array defined You may ESC to exit and return to the Main Menu of FastBuild Set Gigabyte Boundary For RAID 5 arrays the FastTrak Controller allows you to toggle the Gigabyte Boundary ON or OFF The default is OFF To toggle Gigabyte Boundary press the Arrow keys to highlight the field and the Spacebar to toggle between ON and OFF Save Array Information Press Ctrl
47. ller channel ID 1 4 to which a particular drive is attached Drive Model This field identifies the manufacturer model and model number if applicable of each drive installed on the FastTrak Controller card Capacity MB This field reflects the capacity in MB megabytes of each drive Assignment This field identifies the array to which each drive belongs Assigned drives are labeled with their disk array 1 2 3 etc Unassigned drives are labeled free and are considered hot spares to provide fault tolerance Unassigned drives may also be used to create a new array at any time Mode On the FastTrak S150 SX4 this channel uses Serial ATA technology and displays a letter S It does not apply to the FastTrak SX4030 SX4060 17 FastTrak SX4030 SX4060 S150 SX4 M User Manual Define Array Press 2 on the Main Menu screen to display the Define Array Menu see below This screen displays any existing arrays Users commonly create one or two arrays with FastTrak SX4030 SX4060 or S150 SX4 M To manually create arrays from the Define Array Menu below press the arrow keys to highlight an array number you wish to define and press Enter to select it The Define Array Definition Menu will next appear that allows drive assignments to the disk array see below FastBuild Array Utility 2 2 c 2002 2005 Promise Technology Inc Define Anay Meri Keys Available Nte Bootable Array tlt H Don Es Eit
48. n which two drives can fail The FastTrak SX4030 SX4060 or S150 SX4 M card protects the data array in four of those cases Assume the drives are configured as follows CHindicates channels on the FastTrak Controller card AIB indicates which striped pair the drive belongs to 1 2indicates which part of stripe data CH1 CH2 CH3 CH4 Drive A1 Drive A2 Drive B1 Drive B2 Under RAID 0 1 the array maintains data integrity if any 1 2 combination survives Failed Array Event Dives Status Why 1 A1 A2 Functional B1 B2 retain array integrity 2 B1 B2 Functional A1 A2 retain array integrity 3 A1 B2 Functional B1 A2 retain array integrity 4 B1 A2 Functional A1 B2 retain array integrity 5 A1 B1 Offline B2 A2 contain only half the array data 6 B2 A2 Offline A1 B1 contain only half the array data 46 Chapter 5 Disk Array Concepts RAID 5 Block and Parity Striping RAID 5 calculates parity in order to achieve redundancy rather than writing a second copy of the data like RAID 1 Parity is distributed across the physical drives along with the data blocks In each case the parity data is stored ona different disk than its corresponding data block RAID 5 makes efficient use of hard drives and is the most versatile RAID Level It works well for file database application and web servers Distributed Parity Data it Blocks TEM r r r Disk Drives Figure 4 RAID 5
49. ner appear on the screen Once the BIOS identifies the arrays attached to the FastTrak Controller card it will offer an option to enter the FastBuild utility Press Ctrl F to enter FastBuild utility and display the Main Menu see page 16 Create an Array 1 2 In the Main Menu press 2 to display the Define Array screen see page 18 In the Define Array screen select the array number you want to define using the arrow keys and press Enter to display the Define Array Definition Menu screen In the Define Array Definition menu see page 19 highlight the RAID Level column using the Tab key and then cycle through the choices using the Spacebar to select the RAID level you wish to use for the new array In the Drive Assignments menu see page 17 press the Down Arrow to select from the available drives to assign them as members of the new array Use the Spacebar to toggle between Yes or No or press Y under the Assignment column to assign the drive N un assigns the drive When you are finished assigning drives as array members press the Ctrl Y keys to save the array member assignment The utility will return to the Define Array Definition Menu screen and the new array will now be visible in the list Delete an Array 1 From the Main Menu press 3 to display the Delete Array Menu see page 27 In the Delete Array Menu press the Up and Down Arrow keys to highlight the array you wish to delete then press the Del key Pre
50. not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology
51. ns on the date of purchase b is not transferable C is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product C accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibilit
52. ntil you assigned all four drives Press Ctrl Y to save the disk array informationthe up arrow to move to RAID Mode Define the Array as a RAID 0 1 In the Define Array Definition Menu section press the Spacebar to cycle through array types and select RAID 0 1 for RAID Level You will be creating two pairs of striped drives with identical data on them The capacity of the array will be half that of the total number of mirrored drives within the array Save the information with Ctrl Y FastBuild automatically creates the RAID 0 1 array and returns you to the Define Array Menu where the array will be shown Change the Stripe Block Size For RAID 0 1 arrays FastTrak allows you to change the stripe block size The default is 64K Press the Arrow keys to highlight the field and the Spacebar to cycle through the available size selections 16 32 or 64K Set Gigabyte Boundary For RAID 0 1 arrays FastTrak allows you to toggle the Gigabyte Boundary ON or OFF The default is ONOFF To toggle Gigabyte Boundary press the Arrow keys to highlight the field and the Spacebar to toggle between ON and OFF Save Array Information Press Ctrl Y to save the Disk Array Information 22 Chapter 3 FastBuild Utility Create a RAID 5 Array In the Define Array Definition Menu section press the Spacebar to cycle through array types and select RAID 5 for RAID Mode You must configure such an array using a minimum of three drives Your array wi
53. o NOT connect the hard drive to the FastTrak yet You MUST install the Windows driver software first onto this drive while it is still attached to your existing hard drive controller The FastTrak 150 SX4 RAID Controller card supports only Serial ATA hard drives The FastTrak SX4030 and SX4060 RAID Controller cards support only Parallel ATA disk drives For optimal performance install disk drives of the same model and capacity The drives matched performance allows the array to function better as a single drive If you are striping RAID O for performance use up to four new drives If mirroring RAID 1 for protection you can use two new drives OR use an existing drive and a new drive the new drive must be the same size or larger than the existing drive If you are planning a RAID 5 array use three or four new drives 1 SX4030 SX4060 only Set your hard drives to Master Cable Select or Single depending on drive specification The Serial ATA Specification excludes Master Slave settings so these do not apply to the S150 SX4 card 2 Install the hard drives into the hard drive bays of your system Caution Use of removable hard drive enclosures other than Promise Technology s SuperSwap is not supported and may result in performance loss or other undesired results Chapter 2 Installation Ch1 Ch2 Ch3 Ch4 Buzzer 12C Connector LED Pins
54. oes provide a test to ensure that your DIMM will function reliably in your FastTrak card Testing is necessary because an incompatible DIMM can appear to work properly only to later experience unexpected errors that can result in data loss or controller malfunction Warning The electronic components on the FastTrak RAID Controller card h are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the FastTrak card or its subassemblies DIMM Selection Promise maintains a list of DIMMs that are known to work well with FastTrak Use this list as a guide when buying your DIMM Go to www promise com support to view or download the list DIMM Testing Promise recommends testing for all DIMMs being used in a FastTrak controller including those from its currently approved list Follow this procedure to verify your DIMM s compatibility with your FastTrak RAID Controller card 1 Prepare a DOS Boot diskette 2 Copy the Promise Test Utility files to a second diskette 3 Install your SDRAM DIMM into the Cache Memory socket of the FastTrak card 4 Plug in FastTrak card into a PCI slot on a desktop PC or server 5 Bootthe PC with the DOS Boot diskette 6 Remove the DOS Boot diskette and insert the diskette with the Promise Test Utility files 65 FastTrak SX4030 SX4060 S150 SX4 M User Manual 7 Atthe DOS prompt type memtest and press Enter The test beg
55. r instructions before shipping the product You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e nclude a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 64 Appendix A Memory Upgrade Test A Dual Inline Memory Module DIMM for Synchronous Dynamic Random Access Memory SDRAM providing 64 MB of cache memory is included with the FastTrak RAID Controller card Promise has already tested and verified the DIMM included with the FastTrak card You can upgrade to a SDRAM DIMM of up to 256 MB for additional capacity and performance Promise Technology does not sell larger DIMMs for FastTrak cards But Promise d
56. rak SX4030 SX4060 and S150 SX4 M controller Yes All FastTrak controllers read the arrays the same way and can be moved from one controller to another 57 FastTrak SX4030 SX4060 S150 SX4 M User Manual Can take a drive used in a FastTrak SX4030 SX4060 and S150 SX4 M array and access it directly with a different controller such as the one integrated on the motherboard Yes but only under certain configurations First the other controller must address the drives as LBA not CHS Second only the following configurations allow the drive s to be accessed individually on another controller Single drive RAID 0 stripe One drive from a RAID 1 mirror array e JBOD Other array configurations will not work for this purpose If have a problem with one of the drives on the FastTrak SX4030 SX4060 and 150 SX4 M how can I low level format it to correct the problem Do NOT do this Low level formatting hard disk drives is not only unnecessary but it generally does not correct problems commonly experienced during use Errors such as bad sectors or ECC CRC failure are best remedied by completely replacing the drive For this reason do NOT low level format the drives attached to the FastTrak Controller Do I have to install disk management software on my array in order to access the full storage capacity of drives No Disk management software will only complicate things The array should be fully addressable by
57. ress the Esc key twice to reboot For RAID 1 arrays hit the Esc key twice to reboot 7 After rebooting use FastBuild to re create the array e For striped arrays use FDISK and FORMAT after setting up the array e For mirrored arrays rebuild the mirrored array Chapter 6 Troubleshooting amp Tips Array Constantly Goes Into Critical or Offline Mode During Reboot See Unable to Partition or Format array above Cannot Rebuild Mirrored RAID 1 Array See Unable to Partition or Format array above Fatal Errors or Data Corruption Are Constantly Reported When Reading or Writing to Drive Array See Unable to Partition or Format array above Operating System Related Issues The Operating System no longer boots after creating a Mirrored Array using your existing boot drive using Windows 2000 XP 2003 Server This is due to Drive Geometry issues You can verify this if you move the original drive back to the onboard controller and it boots successfully Each controller can view a drive differently This can be an issue for a new controller that loads the original Master Boot Record MBR and then has a problem translating it or the Operating System boot record For Windows 2000 XP and 2003 Server Promise recommends a clean install of the Operating System This action restores the MBR and OS boot record This requires repartitioning and formatting the drive Promise Windows driver does not appear in Device Manager Windows m
58. rmance You can use Ultra ATA 133 drives but their data throughput will be at the Ultra ATA 100 rate Will ACPI work with HDDs on the FastTrak SX4030 SX4060 and S150 SX4 M Yes The FastTrak Controller supports ACPI S1 S3 and S4 standby modes Can use ATAPI devices on the FastTrak SX4030 SX4060 and S150 SX4 M No This FastTrak Controller does not support ATAPI devices Will the FastTrak SX4030 SX4060 and S150 SX4 M work with 66MHz PCI bus speed FastTrak SX4060 and 8150 SX4 M work with a 66MHz or 33MHz PCI bus FastTrak SX4030 works with a 33MHz PCI bus only 55 FastTrak SX4030 SX4060 S150 SX4 M User Manual How can change the resources that the FastTrak uses The FastTrak SX4030 SX4060 and S150 SX4 M are fully PnP This means all the resources that it uses are given to it by the PnP BIOS on the motherboard The FastTrak Controller supports IRQ sharing but this feature only works when ALL the concerned devices support it If your motherboard allows you to control the assignment of these resources you may be able to remedy the problem by Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up e Resetthe configuration data in your CMOS This is usually an option in the PnP section of your CMOS Otherwise switch the FastTrak Controller card to a different PCI slot How do the FastTrak SX4030 SX4060 and S150 SX4 M RAID Controllers provide storage and data protection w
59. rray The boot sequence is controlled by the system BIOS As far as the system BIOS is concerned the FastTrak Controller and defined arrays are categorized as a SCSI device This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first rather than IDE If there are multiple SCSI add in controllers in the system then the boot sequence among them will be determined exclusively by their PCI slot priority PCI slot 1 will be first slot 2 second etc Put the FastTrak Controller in the PCI slot where it will be accessed ahead of other SCSI controllers if you want to boot from the array How can I change the boot sequence between a PCI SCSI card and the FastTrak SX4030 SX4060 and 150 SX4 M RAID array Since all PCI devices are PnP it is difficult to determine which device is addressed first Some newer motherboard BlOSes have advanced options that identify devices and allow you to select which device will be assigned resources first Otherwise you may have to physically switch the device cards on the PCI slots so that the boot device is in the highest priority slot number see previous question 59 FastTrak SX4030 SX4060 S150 SX4 M User Manual Post Installation Why can t see the drives on the FastTrak SX4030 SX4060 and S150 SX4 M under FDISK You have not created an array yet If no array has been created the system will not recognize drive s attached to the FastTrak Controller How
60. sk The second half of this chapter is a visual and technical description reference including software screen shots Setup Quick Reference Use this reference to make sure you have completed all the tasks necessary to get your FastTrak SX4030 SX4060 or 8150 SX4 M server running See Chapter 5 for more information on RAID arrays Setup Checklist V Power up the system and watch for the Promise FastTrak BIOS messages V when prompted press Ctrl F to enter the FastBuild utility V if you are defining more than one array and booting from one of these arrays go to the Define Array menu Press the Up and Down Arrow keys to highlight the array then press the Spacebar to make it bootable V Restart the system for the changes to take effect M Watch for the Promise FastTrak BIOS messages ensuring that the messages reflect the array s you have created Common Tasks The following is a listing of steps necessary to complete each type of task required for setting up the FastTrak SX4030 SX4060 or S150 SX4 M system through the FastBuild BIOS utility The tasks are not intended to be a complete step by step guide to setting up the FastTrak system successfully 13 FastTrak SX4030 SX4060 S150 SX4 M User Manual Note There are some advanced RAID array configuration options that require the PAM utility to set up Enter the FastBuild Utility When the system boots you will see the Promise FastTrak BIOS sign on ban
61. ss the Ctrl Y keys to confirm deletion Chapter 3 FastBuild Utility FastTrak BIOS Reference When the FastTrak BIOS loads during bootup it displays pertinent information about the RAID arrays that it finds Then it displays Press Ctrl F to allow you to enter the Array BIOS Configuration Utility below Eak SID SM ny ELSE LOD o 2003 24555 Bomise Bhadan dr All rigts menel malaini AN Nb Array is frel Bess lt Q toeta FARK t undue Bess lt gt to arto bers Shown is the first time BIOS Startup for FastTrak S150 SX4 M The SX4030 SX4060 is similar The information displayed in the form of a small table contains the following properties ID These represent a unique ID number assigned to each RAID array identified by the BIOS Mode This identifies the RAID mode configuration that the array is defined as Size This is the MB Megabyte data size of the indicated array Track Mapping This is the CHS Cylinder Head Sector equivalent of the array geometry as hosted by the FastTrak BIOS int 13h disk services Status Shows one of three possible array status conditions Functional The array is fully operational and no problems are present Critical The array is operational but has lost its fault tolerance For RAID array levels 1 0 1 and 5 the array contains a failed drive The user must identify and replace the failed drive Offline The array is no longer operational and the Fast
62. tion Options No Parameters Defined for Current Disk s System Resources Configuraticn Installed Memory Address DE100000 Size 512M Controller IRQ 11 ATA IO Adiress 9000 XR and HMA IO Acttress 9400 Sequence Control IO Adiress 9800 Flash and SRAM Memory Address DEO00000 The information in the System Resources Configuration section is for display only Two items may be useful to the user for troubleshooting The information presented here is as follows Installed Memory Shows the size of the SDRAM DIMM plugged into the FastTrak Controller card e Controller IRQ used by the FastTrak card The other items may be useful if you ever have to contact Technical Support 28 Chapter 4 Installing Software Drivers Following are driver installation procedures for the FastTrak SX4030 SX4060 or 150 SX4 M RAID Controller cards Download the latest drivers from the Promise Technology website at www promise com Procedure Page Number Windows Server 2003 Install Driver During New OS Installation 30 Install Driver in an Existing System 31 Confirm Installation sisene nin tte 32 Windows XP Install Driver During New OS Installation 33 Install Driver in an Existing System 34 Confirm Installation 34 Windows 2000 Install Driver During New OS Installation
63. tion screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter 3 When the Installer asks Do you have a driver disk click Yes 4 Atthe nsert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK At the Devices dialog box insert the FastTrak driver diskette in the floppy drive and click OK 5 When the Devices dialog box appears select Add Device 6 When the Installer asks What kind of device would you like to add select SCSI 7 Scroll down to the Promise FastTrak S150 SX4 ATA RAID Controller and click OK 8 When the Installer displays Promise FastTrak S150 SX4 ATA RAID Controller has been found click Done 9 Continue with the installation normally Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver in an Existing System 1 Insert FastTrak Driver Diskette into the floppy drive 2 Log in as root 3 Type Run mount r dev fd0 mnt floppy 4 Run cd mnt floppy sh install 5 When the nstaller asks You are installing a driver on an existing OS Is it true y n type Y and press Enter 6 Run cd umount mnt floppy 7 Remove the FastTrak Driver Diskette and type reboot to restart the system Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console 37 FastTrak
64. tripe Disk Drives Figure 1 RAID 0 writes data to both drives at the same time Stripe Size A value can be set from 16KB to 256KB sector size The size can directly affect performance In the FastBuild BIOS the default is 64KB 43 FastTrak SX4030 SX4060 S150 SX4 M User Manual RAID 1 Mirror Writes duplicate data on to a pair of drives while reads are performed in parallel RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate controller channels If one of the mirrored drives suffers a mechanical failure for example spindle failure or does not respond the remaining drive will continue to function This is called Fault Tolerance If one drive has a physical sector error the mirrored drive will continue to function On the next reboot the FastBuild Utility will display an error in the array and recommend replacing the failed drive Users may choose to continue using their PC however Promise recommends replacing the failed drive as soon as possible Due to redundancy the drive capacity of the array is half the total drive capacity For example two 100 GB drives that have a combined capacity of 200 GB would have 100 GB of usable storage With drives of different capacities there may be unused capacity on the larger drive Data Mirror p Disk Drives Figure 2 RAID 1 copies the data from one drive to the other Spare Drive Under a RAID 1 setup an extra hot spare dr
65. vice Drive Related Errors Critical Array Status Error Reported during Boot If a critical status error message appears on the FastTrak BIOS startup screen for a mirrored array see below there is a drive in the array that has failed or is not responding The FastTrak controller will identify the failed drive by channel number The mirrored array has lost its fault tolerance but will still perform normal drive reads and writes 50 Chapter 6 Troubleshooting amp Tips Powering the system off and on once to reset the drive Also confirm that cables are properly attached and the drive is receiving power If the drive still appears to have failed refer to the Rebuilding an Array option in the Promise Array Management PAM utility as detailed in the PAM User Manual Drive cannot be formed into an array Drives must support Serial ATA and be free of media defects to be added into an array Promise recommends using new identical drives for each array Re secure data and power cabling while checking for proper alignment Typically Pin 1 of the drive is closest to the power connector System CMOS displays C or D drive failure during Startup Do not reference C or D in the Motherboard Standard CMOS for drives attached to the FastTrak controller Only enter drive information in the Motherboard CMOS for drives attached to the onboard IDE controller FDISK reports a much lower drive capacity if a single physical drive or a striped
66. wapping Each FastTrak S150 SX4 M can support up to four Serial ATA disk drives while each FastTrak SX4030 and SX4060 can support up to four Parallel ATA disk drives With either Controller card the drives configured as RAID levels 1 0 1 or 5 Attached drives can be hot swapped when used with the optional Promise SuperSwap drive enclosures Chapter 1 Introduction Promise Array Management Utility PAM The Promise Array Management PAM utility offers local and remote management and monitoring of all FastTrak arrays that exist anywhere on a network Windows based GUI provides email notification of all major events alarms memory cache management logging for NT 2000 servers array maintenance rebuild and access to all components in array server controller data channels individual drives and enclosure For information on using PAM refer to the PAM User Manual which is included on the CD FastTrak SX4030 SX4060 S150 SX4 M User Manual Chapter 2 Installation Package lists below Installing the FastTrak card page 7 Installing the Disk Drives page 8 S150 SX4 M When you receive the FastTrak S150 SX4 M card the package should contain the items listed below FastTrak 8150 SX4 M RAID Controller Card 64 MB SDRAM DIMM Memory Card Quick Start Guide FastTrak driver diskette Four internal 4 wire Serial ATA hard drive data cables Two Y power splitter cables CD with Drivers Promise Array Management PAM
67. ws 2003 Promise FastTrak S150 SX4 SX4000 Series Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console 30 Chapter 4 Installing Software Drivers Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the FastTrak card you MUST load the FastTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the FastTrak card before completing this step After installing the FastTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box 1 13 14 Insert the Promise FastTrak Driver diskette in the A drive When the New Hardware Wizard appears select nstall from a list or specific location advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install and click Next Under Select the device driver you want to install click Have Disk Under Install from Disk type A wnet wnet and click OK Under Select
68. y to back up or otherwise save important data before installing any product and continue to back up your important data regularly 62 Chapter 7 Support No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your

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