Troubleshooting FAQ
Contents
1. SENSU S MNacmen Troubleshooting Configuration cannot start the configuration procedure light is not steady green Make sure the device and electrode are properly placed on the leg and the electrode liner has been removed Press and hold the button down for at least 10 seconds until the light turns steady green am trying to configure my device but do not feel anything It may take 20 30 seconds to first feel a sensation Therapy Therapy can only be initiated after the device and electrode are securely placed on the calf When start therapy nothing happens i e light is off Recharge device When start therapy all see is a single red blink Recharge device When start therapy the light blinks green a few times and stops Configure device The light is blinking green but I do not feel anything Wait until therapy has run for at least 2 minutes If after 2 minutes you still cannot feel anything the intensity is too low Press and hold the button to increase the intensity until you feel strong but comfortable sensation Alternatively configure the device again Therapy stopped and the red light is blinking Generally a flashing red light indicates poor contact between the electrode and the skin This may occur because the device is not securely placed on the leg or because the electrode is dry Check that the electrode is snapped in the electrode is in complete contact with the skin a2. nd start therapy again If the problem recurs then remove the device and inspect the electrode If the gel is dry then hydrate as described in Chapter 7 of the User Manual Place the device back on the leg making sure that the entire electrode is in contact with the skin and restart the therapy session If the problem persists then replace the electrode What should do if stimulation stings or feels uncomfortable Turn off the device by pressing the button 4 times Remove the device and inspect the electrode If the gel is dry then hydrate the electrode as described in Chapter 7 of the User Manual Place the device and electrode back on your leg making sure that there is complete contact between the electrode and the skin If the discomfort persists then replace the electrode am not getting pain relief Make sure you feel a strong but comfortable sensation Either increase the intensity by pressing and holding the button or configure the device again Electrode Care The gel on my electrode is coming off The electrode should still function and can be used as long as the stimulation feels comfortable and the device does not repeatedly blink red during therapy sessions The gel sticks to my skin when remove the electrode If the gel is coming off the electrode then use of a light lotion 10 minutes prior to therapy should help see Chapter 8 in User Manual SEN SUS tisacenent The gel is dry and losing it
3. s stickiness Skin Care The electrode should still function and can be used My skin is irritated redness or rash or itchy after as long as the stimulation feels comfortable and the remove the device device does not repeatedly blink red during therapy sessions You can hydrate the electrodes to increase the stickiness by running the electrode pad side up under a gentle water stream for 10 seconds Let the electrode air dry for 1 minute before using again Skin irritation may occur The skin should be aired out after wearing for 4 hours and after overnight use by removing the device and electrode from the leg Legs should be alternated Chapter 8 of the User Manual provides information on skin care If you need assistance call NeuroMetrix customer service at 1 888 786 7287 N U R O Metrix www SENSUSRx com 2014 NeuroMetrix Inc All Rights Reserved PN2203946 Rev B
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