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AT820 series User Manual Version: 1.3 2014-03-31

1. LCD Status a C 700 E Li mg ines Bedisi DIR CFWO DNO dl i Soft buttons features l 0 o o o A soft buttons 5 jc if ji Navigation button E G wj m Dial pad Sal Volume adjustment Le LE buttons f Voice mail Headset Mute Sepeakerphone button button button Sketch Map of AT820 AT820P Description of indicators and buttons LCD Screen Display screen for the phone It shows the date time phone number incoming caller s ID if available line call status extension numbers and the soft key features Status Shows the phone status If the phone is starting the LED will flicker If the phone is standby the LED will be off If there is income calling the LED will flicker The frequency is 500ms off 500ms on Lines Shows extension number and status There are three colors for LED red yellow and orange gt Ifthe line is registered the LED will show yellow 12 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom If enables the line but failed to register to server the LED will show orange If the line has income call the LED will show red and flicker the frequency is 500ms off 500ms on If the line is on the call the LED will show red If disables the line the LED will be off features displayed on the last line of LCD screen Soft keys Keys for pressing to select a feature shown in the
2. ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom 2 Select Account item 3 Configure the parameters refers to Account SIP 1 11 Feet installation instruction 1 11 1 Desktop position Put the bottom side of the IP phone upside and press the plate with letter PUSH into the slot please refer the picture as below B Repeat A and B It is the right picture of putting on desk after fixing the two feet below C Disassemble the feet Press the plate with word PUSH and pull the feet with the direction of arrow When the plate is pull out of the slot there will be a sound of pa user can take off the feet 1 11 2 Wall position A Putthe bottom side of the IP phone upside and push the plate with letter PUSH into the slot please refer the picture as below 10 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Y a C Repeat A and B It is the picture of wall mounting after fixing the two feet below Attention Please rotate the hook to the position as in picture with a coin or other tools D Disassemble the feet way Press the plate with word PUSH and pull the feet with the direction of arrow When the plate is pull out of the slot there will be a sound of pa user can take off the feet 11 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom 2 Keypad of IP Phone
3. LIMITED www atcom cn AT820 Series User Manual atcom gt VV VV WV Supports DTMF Inband RFC2833 and Info Supports voicemail Supports dial rule IP to IP call Supports network time synchronization NTP Supports speed dial Supports Call Forward Call transfer 3 way conference Call hold Call waiting Redial Pickup Call Park gt gt Call gt gt gt gt Supports VAD CNG Jitter Buffer Supports DND Do Not Disturb Auto Answer Blacklist Block Call ID Block Anc Supports HTTP FTP TFTP updating the configuration and firmware Supports auto provision for config file upgrade Supports phone book with 100 records and 50 blacklist records Supports call log with 50 answered 50 missed and 50 dialed call records respectively gt Supports multi language 1 4 Network Y VV Y YV WV Supports bridge mode and route mode Supports static IP DHCP and PPPoE Supports VLAN DATA VLAN and VOICE VLAN Supports L2TP VPN Supports Oos Oos supports Diffserv Supports basic NAT and NAPT 1 5 Management and Maintenance VV Y YV V WV Supports firmware updating under safe mode Supports different level user management Configuration via web keyboard Firmware and configuration file auto provision Firmware and configuration updating via HTTP FTP and TFTP Support system log and call log 1 6 Protocol Y Y VV IEEE 802 3 802 3 u 10 Base T 100Base TX PPPoE Point to Poin
4. 3 Call History or press digit button 3 then press Select soft key Press the navigation button to choose Missed Calls or press digit button 1 then press Select soft key Press the navigation button to browse the missed call record If there is no record the LCD screen will display List is Empty B Received call 1 Press the MENU button input right password 2 Press the navigation button to choose 3 Call History or press digit button 3 then press Select soft key 3 Press the navigation button to choose Answered Calls or press digit button 2 then press Select soft key 4 Press the navigation button to browse the received call records If there is no record the LCD screen will display List is Empty C Dialed call 1 Press the MENU button 2 Press the navigation button to choose 3 Call History or press digit button 3 then press Select button 3 Press the navigation button to choose Dialed calls or press digit button 3 then press OK soft key 4 Press up or down navigation button and check the received calls LCD will show List is Empty if there is no received incoming call 4 9 SMS function A Create new SMS 18 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom 1 Press right navigation key 2 Press SMS soft key 3 Press New soft key A Edit
5. 57 571423 Reorder Tone 4800 19 620 19 100 257 25 12 Off Hook Warning Tone 4808 10 62080 10 125 125 142 Ring Back Tone 410m 12 480 19 4 23 4 14 2 MWI Dial Tone 3506 19 440 19 26 1 7 1 142 10i 0 1 2 Holding Tone 3508 19 440 19 10 0 1 2 Conference Tone 350G 19 200 17 171 179 771 Set the Tone Script for each tone E G MWI Dial Tone 350 19 440 19 2 1 1 1 2 10 0 1 2 Syntax Frequency1 Frequency2 Cadence Section1 Cadence Section2 gt 350 19 Frequencyl is 350HZ at 19dBm gt 440 19 Freguency2 is 440HZ at 19dBm gt 2 1 1 1 2 Cadence Section length is 2s O 1s on O 1s off with frequencies 1 and 2 gt 10 0 1 2 Cadence Section length is 10s always on means always 0 means never with frequencies 1 and 2 Here are the details of each item of the tone A Country stands Select a country standard tone as default 34 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom B Dial Tone Played when prompting the user to enter a phone number C Outside Dial Tone An alternative to lt Dial Tone gt usually used to prompt the user to enter an external phone number versus an internal extension This is triggered by a character encountered in the dial plan Busy Tone Played when a 486 RSC is received for an outbound call E Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call F
6. Whether to enable Daylight saving time or not Daylight Saving Time Rule This parameter is a rule with three fields each field is separated by semicolon as show below Start lt start time gt end lt end time gt save lt save time gt lt start time gt and lt end time gt specify the start and end date of daylight saving time month date week and lt save time gt is the amount of hour min sec to add to the current time during daylight saving period The lt save time gt value can be preceded by a negative sign if subtraction is desired instead of addition If lt weekday gt is O it means the date to start or end daylight saving is at exactly the given date In that case the lt day gt value must not be negative If lt weekday gt is not zero then the daylight saving starts or ends on the lt weekday gt on or after the given date if lt day gt is positive or on or before the given date if lt day gt is negative If lt day gt is 1 it means the lt weekday gt on or before the end of the month in other words the last occurrence of lt weekday gt in that month Optional values inside are assumed to be O if they are not specified Midnight means 0 0 0 of the given date E G start 4 1 7 8 00 00 end 10 1 7 9 00 00 save 1 Start time is 1st April Sunday 8 00 00 am End time is 1st October Sunday 9 00 00 am The display time will be 1 hour early than the standard time B Manual 1 Set Local Date YYYY mm dd
7. 3261 T2 value Maximum retransmit interval for non INVITE reguests and INVITE responses Ranges from O to 64 The default value is 4 C Sip T4 RFC 3261 T4 value Maximum duration a message will remain in the network Ranges from O to 64 The default value is 5 D Reg Retry Intvl Interval to wait before the phone retries registration again after encountering a failure condition during last registration Ranges from O to 65535 The default value is 8 E Sub Retry Intvl Subscribe message s re sending interval after a failure Ranges 23 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom from O to 65535 The default value is 10 5 3 2 RTP Parameters RTP Parameters RTP Port Min 16384 RTP Port Max 16482 RIP Packet Size ms A RTP Port Min Minimum port number for RTP transmission and reception Range from 1 to 65535 Default to 16384 B RTP Port Max Maximum port number for RTP transmission and reception Range from 1 to 65535 lt RTP port Min gt and lt RTP Port Max gt should define a range that contains at least 2 even number ports Default to 16482 C RTP Packet Size ms Packet size in milliseconds which can be 10 20 30 40 60 5 3 3 SDP Payload Types SDP Payload Types AVT Dynamic Payload 101 G 29ab Dynamic Payload 18 G726 Dynamic Payload 108 D Ap Mode 32 kBit s e iLBC Dynamic Payload Hi iLBC Mode 13 3 kBit s e G 11a Codec Name PCA G 11u Codec Name PCH AVT Codec Name
8. Enable Web Server or factory reset B Admin Password Set admin webpage access password the default username for admin webpage is admin C User Password Set user webpage access password the default username for user webpage is user D HTTP Port Set port for HTTP the default is 80 If modify it user will have to input http ip address port to open the interface again For example the AT820 s IP is 192 168 1 201 and HTTP port was set as 8080 Then user has to type http 192 168 1 201 8080 in web browser to enter AT820 s webpage 5 2 2 2 VPN VPH VPN Enable No e VPN Type L2TP Tunnel Server Address User Name Password VPN Enable Whether enable VPN or not VPN Type Do not support L2TP VPN with IPsec authentication Server address Set VPN server address Username Set VPN account s username moO pW gt Password Set VPN account s password After applying the changes the phone will reboot The VPN IP will show on the System Status page 5 2 2 3 VLAN VLAN You should receive the tagging values of a virtual LAN from your provider Wrong settings will require factory reset Use VLAN Tagging No D Voice VLAN Identifier 1 4094 1 Voice VLAN Priority 0 Data VLAN Identifier 1 4094 1 Data VLAN Priority 0 e Use VLAN Tagging Whether to use VLAN virtual local area network or not Voice VLAN Identifier 1 4094 Set voice VLAN ID range from 1 to 4094 Voice VLAN Prio
9. J8 lt Not Assigned gt 9 lt Not Assigned gt 3 CallHistory Dialed Calls Answered Calls Missed Calls Ext Ring2 wav LE Ring t wav 5 Preferences MII Block Caller ID Block Anonymous Call MD NL MD OO NN i I E _ MD O Q O A g EN Mag E d e wl NaX p OXN MH ONN NN O DO po Not Disturb IJ o Jealwaing LI pf Dial Assistance 1 Preferred Audio Device o lee OO pf Auto Answer LI 6 Call Forward Tt Ct _ NN En EFIIE MI MD 5 tt _ i NN 5 _ _ E _ 65 MII CFWD All Number EE CW Busy Number Few No ans Number _ Jupe ans Delay Tameme 1 PS Time Mode Manual Settings Int Settings time Format EX ges Mail Number anew ei 6 Call Forward Connect Type Current IP Lost Name o oman S O i Current Netmask ATCOM TECHNOLOGY CO LIMITED www atcom cn 14 AT820 Series User Manual atcom Non DHCP DNS 2 PPPoE Login Name PPPoE Login Password 10 Product Info Non DHCP DNS 1 Product Name Serial Number _ Software Version Hardware Version _ Non DHCP Default Rout 11 Status E RII o Phone S LEE o LEE o o ofewn SU NTA po LUneke 2 12 Reboot O 13 Factory Reset eANO 14 Set Password 1 New Password Neu Passwords 15 LCD Contrast S O 4 Basic functions and operations 4 1 Answer calls When there is an incoming call AT820 will remind user with ring There are 3 ways to answer the call A Answer by handset Pick up
10. Manually set local date 2 Set Local Time HH mm ss Manually set local time In manual mode IP phone will resume to the manual time value after a reboot or power off 5 5 2 Line 31 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Line Key 1 l e Line Key 2 2 Set name for each line showed on LCD if keep it as blank it will use phone SIP account user ID as short name If set the two lines account as the same account both line can make calls by using one account but the other account is equal to be forbidden and it can answer incoming calls only with the first line 5 5 3 Features 5 5 3 1 Speed Dial Spead Dial Speed Dial 2 Speed Dial 3 Speed Dial 4 Speed Dial 5 Speed Dial 6 Speed Dial 7 Speed Dial 8 Speed Dial 9 Set speed dial number for 2 9 For example set 6750 for key 2 then user can call 6750 by call 2 5 5 3 2 Call Forward Call Forward Always Target Busy Target No Answer After Ring Time Seconds 5 A Always Target Set a target number that forward all the incoming call to B Busy Target Set a target number that forward the incoming call to when user s phone is busy C No Answer Set a target number that forward the incoming call to when no one answer it D After Ring Time Seconds Forward the incoming call to the no answer target after the time that set here Default to 5 seconds Range from 3 60 seconds If Always forward Busy forward and No answer
11. Off Hook Warning Tone Played when the subscriber does not place the handset on the cradle properly G Ring Back Tone Played for an outbound call when the far end is ringing H MWI Dial Tone This tone is played instead of lt Dial Tone gt when there are unheard messages in the subscriber s mail box I Holding Tone Indicate to the local user that the far end has placed the call on hold J Conference Tone Plays to all parties when a 3 way conference is in progress 5 6 Update 5 6 1 Manual Update Bootloader Version 2 4 Firmware Version 2 2 4 12425 Hardware Version Boot Loader Browse rj Upgrade Firmware Browse e Upgrade Language Package Browse LJ Upgrade EJ Download Configuration Browse al Uparade EN Download Phone Book Browse cj Upgrade EJ Download A Boot Loader Download Boot file on ATCOM s webpage then find it from user s PC to upgrade B Firmware Download firmware on ATCOM s webpage then find it from user s PC to upgrade C Language Package Upgrade or download language xml file D Configuration Upgrade or download config xml file E Phone Book Upgrade or download phonebook xml 5 6 2 Auto Provision 35 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Configuration Profile Provision Enable No e Resync Random Delay 0 Profile Rule right format like thp 192 168 1 121 config xml Firmware Up
12. Stands for a range For examples 389 stands for 3 or 8 or 9 3 6 stands for 3 or 4 or 5 or 6 235 8 stands for 2 or 3 or 5 or 6 or 7 or 8 or 3 Stands for the previous one digit could be repeated For example 01 the numbers match this rule are 01 011 0111 and so on 4 lt gt The replace rule For example lt 8 1650 gt xxxxxxx stands for any numbers begin with 8 and the length is 7 the first 8 will be replaced by 1650 and dialed out then Such as dialing 8551212 the phone will dial 1650551212 at last 5 Stands for playing an outside dial tone For example 9 1xxxxxxxxxx user will hear an outside dial tone when user press the first key 9 until the following key 1 is been pressed 6 I Stands for the number which is forbidden to dial For example 137xxxxxxxx stands for forbidding user to dial numbers whose length is 11 and begin with 137 For example Set the dial plan as xxxxxxx Z xxxx 9 1 gt xxxxxxxxxx 0Oxxx The syntax above contains 4 rules 1 Allow dialing numbers whose length is 7 2 Allow dialing numbers whose length is 4 and begin with or 7 3 User will hear an outside dial tone when user press the first Key 9 and then a number whose length is 11 and begin with 1 will be dialed out 4 Forbid dialing Numbers whose length is 5 and begin with 00 The following dial plan accepts only US style 1 area code local number with no
13. data on the system Please do not power off the system Any power interruption during this time could cause damage o the system A Reboot Press to reboot the phone Such action will terminate all active calls B Reset Press to set AT820 to factory default please backup the config xml phonebook xml and attendant_keypad xml before reset 36 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom 5 7 Phone Book Phone Book Phone Book usert C Contact 1 Directory Jack 5006 Delete Blackie e Sam 5007 Delete 3 Directory gt Rose 5008 Delete A New Contact Click on it to create a new contact B Mode Directory mode and blacklist mode are optional Maximum 100 directory recorders and 50 blacklist recorders C Delete Delete the current recorder 5 8 Call Log A Dialed The recorder of the dialed calls maximum 50 items Call Log Dialed user 1 5055 5055 01 01 00 18 2 5069 5069 01 01 00 14 B Received The recorder of the received calls maximum 50 items Call Log Received user 1 5057 5057 05 01 11 03 2 5055 5055 05 01 11 02 3 5058 5058 05 01 11 01 C Missed The recorder of the missed calls maximum 50 items Call Log Missed user 1 5054 5054 05 01 11 06 ER 5055 5055 04 01 09 07 6 FAQ amp Trouble Shooting 6 1 Frequently Asked Questions 6 1 1 How to make the factory reset There are two ways to make the factory reset A Factory reset from keyboard s
14. soft key features Navigation Allows users to navigate left right up down under the button Standby mode press up and down to change the line right and left to change soft key features Volume Adjust the volume adjustment gt for turning up the volume unless the volume is the buttons loudest yet gt for turning down the volume unless the volume is the lowest yet Voicemail Check the voicemail status if there is unread voicemail the LED button headset the LED button will be on Mute button gt Mute the handset headset or speakerphone by press the mute button It prevents the person on the active call from hearing what user or someone else in the room is speaking gt Tocancel the mute function press the mute button again gt If mute the voice the LED will light on this button gt If the WAN link is disconnected the LED will blink Speakerphon Pick up and hung up on the speakerphone mode when pick up e button by speakerphone the LED of the button is on 3 Menu Operation Press Menu Enter to enter menu user will see the list of items in turn as follows Level 1 Menu Level 3 Menu 1 Directory M i Ie O VO Personal Directory OO 2 Speed Dial es ee 13 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom lt Not Assigned gt lt Not Assigned gt Not Assigned gt lt Not Assigned gt 6 lt Not Assigned gt Z lt Not Assigned gt
15. telephone event bf2 7 Codec Name Glee G723 Codec Name GT23 Gr A3 Mode 6 35 kBit s e G726 Codec Name GT 26 G 729ab Codec Name Ted IB Codec Name 1LHC The configured dynamic payloads are used for outbound calls only where the SPA presents the SDP offer For inbound calls with a SDP offer SPA will follow the caller s dynamic payload type assignments A AVT Dynamic Payload AVT dynamic payload type Default to 101 G729ab Dynamic Payload G729ab dynamic payload type Default to 18 G726 Dynamic Payload G726 dynamic payload type Default to 108 G726 Mode G726 codec code rate which can be 16kBit s 24kBit s 32kBit s and 40kBit s iLBC Dynamic Payload iLBC dynamic payload type Default to 98 iILBC Mode iLBC codec code rate which can be 13 3kbit s 15 2kbit s G711a Codec Name G711a codec name used in SDP Default to PCMA G711u Codec Name G711u codec name used in SDP Default to PCMU AVT Codec Name AVT codec name used in SDP Default to telephone event G722 Codec Name G722 codec name used in SDP Default to G722 G723 Codec Name G723 codec name used in SDP Default to G723 G723 Mode G723 codec code rate which can be 6 3kbit s 5 3kbit s J 2 Ce YY tT o n mm 24 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom M G726 Codec Name G726 codec name used in SDP Default to G726 N G729ab Codec Name G729ab codec name used in SDP Default to G729 O iLBC Codec Name iLB
16. the calling time and callee s number 2 Input the number then pick up the handset the phone will dial the number automatically After hearing the tones of du du with dialed number showed on the LCD it means that the callee s phone is ringing If the callee answers the call the phone call will be established and the LCD will show the calling time and callee s number B Use the hand free button 1 Press the Speaker Phone button then input the number with the keyboard and press or Dial to send the number After hearing the tones of du dux with dialed number showed on the LCD it means that the callee s phone is ringing If the callee answers the call the phone call will be established and the LCD will show the calling time and callee s number 2 Input the number then press the hand free button the phone will dial the number automatically After hearing the tones of du x du with dialed number showed on the LCD it means that the callee s phone is ringing If the callee answers the call the phone call will be established and the LCD will show the calling time and callee s number C Use the headset 1 Press the headset then input the number with the keyboard and press or Dial to send the number After hearing the tones of du du with dialed number showed on the LCD it means that the callee s phone is ringing If the callee answers the call the phone will be establis
17. the handset and talk with the caller If user wants to hang up just put back the handset If user wants to switch in handset mode headset mode and hand free mode just press the hand free button or the headset button Be attention only after done the switch can user put the handset back or the call will be ended B Answer by handfree Press the handfree button in the phone and talk with callers by built in Micro phone and Speaker If user wants to switch in handset mode headset mode and handfree mode pick up the handset to switch to handset mode and press the headset button to switch into headset mode C Answer by headset 15 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Keep the headset connected with the RJ9 headset jack when there is an incoming call press the headset button on the IP phone and then user can talk with the caller by the headset If user wants to switch in handset mode headset mode and hand free mode user just need to pick up the handset to switch to handset mode and press the hand free button to switch into the hand free mode 4 2 Make Calls A Use the handset 1 Pick up the handset then input the number with the keyboard and press or Dial to send the number After hearing the tones of du du with dialed number showed on the LCD it means that the callee s phone is ringing If the callee answers the call the call will be established and the LCD will show
18. to hang up C Headset hang up When calling under headset mode press button headset to hang up 4 4 Call Transfer A Attended transfer Attended transfer allows user to speak to the third part before transfer If A is talking with B A wants to transfer the call to C The operation steps are 1 A presses Xfer 2 A dials C s number to ask whether C would answer the call from B or not 3 If C agrees A presses Xfer again to transfer B s call to C B Blind transfer Blind transfer doesn t allow user to talk with the third part instead of ending the call directly it means to user that the call is over after the blind transfer If A is talking with B B wants to speak to C with A s help of transferring The operation steps are 1 A presses Bxfer 2 A dials C s number then A will be hang up no matter C receive the call or not 4 5 Mute Once the Mute key is been pressed no voice will be transported to the other port anymore Such state will be kept no matter user switches the mode among handset mode and handfree mode and earphone mode till the button Mute is been pressed again 4 6 Call Hold User can hold the current call by pressing Hold To resume the call user needs to press soft Hold again The functions are available under 3 way conference mode the same as under normal mode When the phone is in the situation of Hold the call won t be hanged up instead the call will be kept holdi
19. 28 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom restrictions on the area code and number 1 xxx XXXXXXX The following also allows 7 digit US style dialing and automatically inserts a 1 212 local area code in the transmitted number 1 xxx xxxxxxx lt 1212 gt xxxxxxx For an office environment the following plan reguires a user to dial 8 as a prefix for local calls and 9 as a prefix for long distance In either case an outside line tone is played after the initial 8 or 9 and neither prefix is transmitted when initiating the call lt 9 gt 1 xxx xxxxxxx lt 8 1212 gt xxxxxxx The following allows only placing international calls 011 call with an arbitrary number of digits past a reguired 5 digit minimum and also allows calling an international call operator 00 In addition it lengthens the default short interdigit timeout to 4 seconds S 4 00 O11 xxxxxx The following allows only US style 1 area code local number but disallows area codes and local numbers starting with O or 1 It also allows 411 911 and operator calls O O 49 11 1 2 9 xx 2 9 xxxxxx The following allows US style long distance but blocks 9xx area codes 1 2 8 xx 2 9 xxxxxx The following allows arbitrary long distance dialing but explicitly blocks the 947 area code 1 947 xxxxxxx 1 xxx xxxxxxx The following implements a Hot Line phone which automatically call
20. AT820 Series User Manual atcom atcom AT 820 series User Manual Version 1 3 2014 03 31 Release note Changed note Editor_ Date First Release 2013 1 25 Page 9 Packing List Jessie 2013 5 13 1 Add Ethernet Cable 1 5m Web Settings gt Account Jason 2013 8 29 Add parameters 1 Session Timer Enable 2 Early Update Enable 3 Caller ID Display 4 AutoSubscribeMWBEnable 5 Server List 6 Dns Mode 7 Blf List Uri 8 G711A 9 G711U 10 AVT 11 G722 12 G723 13 G729ab 14 iLBC 15 G726 16 16 G726 24 17 G726 32 18 G726 40 Web Settings gt Account Aimee 2014 3 31 Add parameters SIP Redundancy Server ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Content Zeile o 12 50 8 amp RE 5 1 AT820 Series OVervV eW v k 9FHnoAFnNnu FERN EUR NN KEEN KEN KEN KEN KEN 6 a EA WN Date EE 6 SCH PVCU UNG EEN 6 e eg 7 ge e EE 7 1 5 Management and Maintenance 7 ee CO ET s Wa 8 1 7 Compliant Standard ese e eee eeee eee RR ARAE eee eeeeeeeeeeeeeeeeteeaaeeeneeenes 8 4 ODeratumng Reguiremen u uii IOG OG DO sd ge tious 9 1 9 Packing BEE ep n ae E 9 1 10 INSTA uge NEE em ee WEN 9 1 10 1 Start the phone cece NNN KENNEN KEN Nu An AN Ny A EEN 10 1 10 2 SIP ess ieee ee WE A 10 1 11 Feet installation mmstruction cece eee esses eee eeeeeeeeeeeeeeeeaaaeeeneeengs 11 1 11 1 Desktop positioD Ret ye A EEN NEE KEEN 11 1 11 2 Wall pos
21. C codec name used in SDP Default to iLBC 5 3 4 NAT Support Parameters NAT Support Parameters Enable Stun Ho e Stun Server A Enable Stun Whether to use stun to discover NAT mapping or not B Stun Server Set a stun server to contact for NAT mapping discovery 5 4 Account 5 4 1 SIP SIP Enable Display Name Ps User ID 105 Authenticate ID Pe Password SIP Server SIP Port 5060 SIP Redundancy Server Use Outbound Proxy No Outbound Proxy Server Ps Outbound Proxy Port 5060 Register Expires Subscribe Expires 3600 Transport Type SIP 100Rel Require Wo w Session Timer Enable No Early Update Enable No we Caller ID Display AutoSubscribeMWlEnable No aw Server List Dns Mode A Record v BLF List URI Pe A Enable Whether to enable this sip register or not B Display Name This name will display on the screen When making outgoing calls the callee will show the display name on its screen C User ID Set user ID for sip account D Authenticate ID Normally is the same with User ID can also leave it as blank If the server has requirements on it set it as required E Password Set password for sip account F SIP Server Set SIP server supports both IP address and domain name G SIP Port Set SIP server port Default to 5060 H SIP Redundancy Server SIP redundancy server address support both IP address and domain name It can be configured manually and also ca
22. SMS context user can switch the input method by press right navigation key then press Alpha to change to Num press Num to change to IP and press IP turn back to Alpha 5 After finishing editing press Send and input receiver s phone number name or IP Press Send again to send out the message 6 Press Cancel to exit B Check new SMS When there is a new SMS voicemail indicator will flicker Press right navigation key Press SMS soft key Press View to check the new SMS Press Reply to reply the SMS or press Delete to delete this SMS a a an Press Cancel to exit 4 10 Access Mode There are two kinds of web access mode for AT820 series admin mode and user mode User could view and configure all items in admin mode while user couldn t change the SIP configuration as well as server address and port but only access and view the information User would enter different mode after input different web address and user name and password A Administrator mode Web address the phone s IP index asp User Name admin Password default password is none B User mode Web address the phone s IP user asp User Name user Password default password is none 4 11 Move the cursor If user wants to modify the content when inputting information on the phone please press navigation button Right at first then user will see e soft key and gt gt soft key U
23. Specify the duration that the blacklight will be on for C LCD Contrast Specify the LCD contrast range from 1 to 8 5 5 1 5 Control Timer Values Seconds Control Timer Values Seconds Interdigit Long Timer 20 Interdigit Short Timer D Reorder Delay 5 A Interdigit Long Timer If the numbers or characters input are not finished and they have not matched the full dial plan the phone will wait for the long time that have been set and then dial them out automatically Range from 1 to 99 the default value is 20 B Interdigit Short Timer If the numbers or characters input have matched the full dial plan the phone will wait for the short time that have been set and then dial them out automatically Range from 1 to 99 the default value is 8 C Reorder Delay The phone will wait for the reorder delay after far end hangs up to play the reorder tone 0 means playing it immediately Range from O to 99 the default value is 5 5 5 1 6 Data And Time 30 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Date And Time NTP NTP Server pool ntp org Time Zone GHT 08 00 Beijing Chongqing Hong Kong Urumgi e Daylight Saving Time No Daylight Saving Time Rule Manual Set Local Date YYYY mmidd E lt gt Set Local Time HH mm ss A NTP KR O N e NTP Server Network time protocol service server default is pool ntp org Time Zone Choose the time zone Daylight Saving Time
24. asic user A DHCP The IP phone will get IP address from DHCP server such as router B Static IP If the ISP provides user with the fixed IP address please choose static and fill in the correct information of IP Address Net mask Gateway Primary DNS etc If user does not know them please refer to the ISP provider or network management stuff Parameters 1 IP Address fixed IP address 2 Subnet Mask LAN net mask 3 Default Gateway Set Default gateway IP address 4 Primary DNS Set primary DNS address 5 Secondary DNS Set alternative DNS address C When user wants to use PPPoE selects PPPoE and makes the phone s LAN interface connected to the Ethernet interface of the modem and then configures the user name and password provided by ISP Parameters 1 Username Set account user name 2 Password Set account password Notice 1 After configuration please click on submit to effect the change 2 If the IP address is changed after effecting the configuration user will have to get to the webpage with the new IP address 5 2 2 Advance 5 2 2 1 Web Server Web Server Enable Web Server Yes e Admin Password User Password HTTP Port SU A Enable Web Server Enable or disable the web server If set this item as No user 21 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom will can t access the webpage User can recover this function from the MENU 9 Network gt 7
25. d length can not be set over 20ms while enable it B CNG Whether to enable CNG Comfort Noise Generator or not If mute the phone and set VAD as Yes the phone will send comfort noise to remind the other one that the call is remain in force 5 5 4 2 Jitter Buffer Jitter Butter Type Fixed Min Delay U Max Delay 300 Normal Delay 120 A Type Specify type for jitter buffer Adaptive or Fixed The SPA can buffer incoming voice packets to minimize out of order packet arrival This process is known as jitter 33 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom buffer B Min Delay The minimum delay of the jitter buffer Ranges from O to 997 The default value is O C Max Delay The maximum delay of the jitter buffer Ranges from 2 to 999 The default value is 300 D Normal Delay It is used as fixed delay which should be between min delay and max delay Ranges from 1 to 998 The default value is 120 5 5 5 Ring Notes Ring tone must be wav file 8k sampling rate 8 Bit u law compression File size should lt 200Kbytes Upload Ring Tone Browse Upload Ring Tone Type User Define 1 D Delete Administrator can upload 2 user define rings for AT820 The ring file should be wav 8k 8bit u law and no larger than 200kb 5 5 6 Tone Tone Country Stands Cust om Dial Tone 3506 19 4408 19 10i 0 1 2 Outside Dial Tone 4208 16 10 0 1 Busy Tone 480 19 6200 19 10
26. forward are both enabled IP phone will implement always forward by priority That is to say all incoming calls will be forwarded to the always target number 5 5 3 3 Call Settings 32 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Call Settings Do Not disturb No e Call Waiting Yes e Block Call ID Ho e Block Anc Call No e Auto Answer Ho e A Do Not Disturb Whether to enable do not disturb function or not The phone cannot receive any incoming call but show the missed call informations if specifies it as Yes B Call Waiting Whether to enable call waiting function or not The phone can receive a new call even if it is in busy the time a new call is coming if specifies it as Yes C Block Call ID Whether to enable block call id function or not The phone will call others as anonymous while enable it D Block Anc Call Whether to enable block anc call function or not The phone will reject anonymous caller while enable it E Auto Answer Whether to enable auto answer function or not The phone will answer the incoming call automatically through headset or hand free while enable it 5 5 3 4 Others Others Send Key e SEN Send Key Specify the Key to send the number after pressing it and are optional 5 5 4 Voice 5 5 4 1 Echo Cancellation Echo Cancellation VAD No e CNG Yes e A VAD Whether to enable VAD Voice Active Detection or not G729 Payloa
27. grade Upgrade Enable No e Error Retry Delay U Upgrade Rule A Provision Enable Whether to enable auto provision or not y Resync Random Delay Set a random delay to resync C Profile Rule It supports TFTP FTP HTTP auto provision FTP only supports anonymous account login After configuring the TFTP FTP HTTP server set profile rule as below 1 TFTP rule tftp ip address config xml 2 FTP rule ftp ip address config xml 3 HTTP rule http ip address config xml Click on Submit after configuration the phone will reboot and it will download the config file automatically and update during the time the phone is rebooting D Upgrade Enable Whether to enable auto firmware upgrade or not E Error Retry Delay Set a retry delay when error occurs F Upgrade Rule It supports TFTP FTP HTTP auto provision FTP only supports anonymous account login After configuring the TFTP FTP HTTP server set profile rule as below 4 TFTP rule tftp ip address AT820 xml 5 FTP rule ftp ip address AT820 xml 6 HTTP rule http ip address AT820 xml Click on Submit after configuration the phone will reboot and it will download the upgrade file automatically and update during the time the phone is rebooting 5 6 3 Reset amp Reboot Reboot System Now SA Reboot Waming Reboot system will terminate all active calls Reset to Factory Setting Reset Warming A factory Reset will erase all configuration
28. hed and the LCD will show the calling time and callee s number 2 Input the number then press the headset button the phone will dial the number automatically After hearing the tones of du du with dialed number Showed on the LCD it means that the callee s phone is ringing If the callee answers the call the phone call will be established and the LCD will show the calling time and callee s number D Use the phone book Press MENU button to enter the menu after inputting the password select the first item 1 Directory then select the Personal Directory Use up and down keys to find the contact person After finding out the certain contact person press Dial to make call 16 ATCOM TECHNOLOGY CO LIMITED www atcom cn ATS20 Series User Manual atcom E Use the History Press MENU key to enter the menu after inputting the password select the third item 3 Call History then choose one of the three kinds of record Dialed or Answered or Missed use the keys and to find the certain contact After finding out the certain number user could dial to the right number by pressing button Dial or making one of the three modes handset hand free and headset active NW 3 Hang up the phone Handset hang up When calling under handset mode put the handset back to hang up B Handfree hang up When calling under handfree mode press button handfree
29. hone can t register successfully A Check the IP address and if the mode of WAN port is DHCP please make sure the DHCP server is in service B Check the gateway C Check the DNS D Make sure the information of the account is consistent with which offered by the service supplier E Make sure the SIP server is on F Check the port of the SIP server whose default value is 5060 6 2 2 The phone can t obtain IP address A Make sure the cable has been connected to the WAN port of the phone B Make sure the cable and the switch s port that connected with the cable is available C Make sure the DHCP server is on and there are some assignable IP addresses in the address pool D Try to change the LAN port mode as Static 38 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom 6 2 3 Only one part can hear the voice during the call A Make an IP dial up call to make sure the headset s telephone receiver and Mic are normal Enable STUN on web page Set STUN server as stun 3cx com Click on submit and wait for the phone to restart tS ee Try to make calls again ATCOM TECHNOLOGY CO LIMITED www atcom cn 39
30. ing the customer s experience and creating the bigger value with our reliable products Until now our VoIP products has been sold to over 60 countries and used by millions of end users Contact Sales CONG TY CO PHAN BAU TU amp PH T TRI N CONG NGHE NAM TRUONG GIANG Dia chi 355 Nguy n Khang Y n Hoa Cau Gi y Ha Noi E mail namtruonggiang jsc gmail com http lapdattongdaidienthoai com Website Address http lapdattongdaidienthoai com Download Center http lapdattongdaidienthoai com e books 1 AT820 Series Overview AT820 is almost the same with AT820P without PoE ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom AT820 AT820P Type Pop 1 Power adapter AT820 No Standard accessory AT820P Yes Optional accessory 1 1 Interfaces Power input DC 12V 500mA WAN RJ45 port PC RJ45 port Headset port RJ9 port Y Y Y YV WV Handset port RJ9 port 1 2 Hardware LCD 128x64 dot matrix FLASH 8M RAM 16M CPU 262MHz Dual Core LED indicator 1 Status Light 2 line indicators 1 voicemail indicator 1 headset indicator 1 mute indicator 1 hand free indicator VV VV WV 1 3 Software Supports Sip 2 0 RFC3261 and other related SIP RFC Supports web control Supports Syslog Supports G711A U G722 G 723 G 726 G 729 iLBC Codec Supports STUN Supports 2 SIP accounts Supports SIP domain SIP authentication VV VV V YV WV ATCOM TECHNOLOGY CO
31. ition amp en Mr Weg 12 2 Keypad of IP Di el LCE bn NL O DL RW tears 14 3 Menu giel en EE W I e EEN 15 4 Basic functions and operationS Y AFF E RR LEE E RR EE ENu 17 4 1 Answer Gall TG H Den 17 4 2 ETC CG W tes WT EE 18 4 3 Hang Up the phone Me A Ask ERNNN NNN NR KENNEN NR EEN FERF KENNEN KN 19 a Nit gie WEE 19 fs Ge EG Me OS a E 20 e RS UR e Le VE Mave Ma Oe E 20 ee NCW eent Tit oae er rT 20 a SUR e E iM EEN 20 A SMS filet in EE 21 4 10 AC O UT uu Y YN ER WAA Y DDU GUDD DDO 22 ee Sr ein ge Ee 22 Die VV eh 1 41 8 5 EE 22 Ke A SEN SS EDD _ __m AA NN CA PA CF FF NF NF FT 23 5 2 Network eege 23 Bas He 23 Dele POV a Eege 25 SP 8119 Eug A 8 WEE 27 5 3 ol TEE 27 5 3 RIP e EE 27 5 3 3 SDP Payl ad TYPES E 28 2 TIAT PPO EE 28 SEET 29 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom BaP gerne ae ec eo ec eee cee nee enn ee eee ems 29 D42 Codec Oil Il RE 30 5 4 3 Call Feature Sett NO aaa aaa AAA RW STROSS 31 SE E AN DION PEAN ee re NRATFFFF FR EFE FFF EEF ree 32 5 5 Phone du e EE 34 Dee i CCS EE 34 Dic ESA EE 36 De Fea TEE 36 a e e ee O O i R ee ee es an 38 se Fe ne E E NY nb 39 Fe oa lie O a ne et CH DDU MD Se 39 ss Bee _ e EG Me 40 5 6 1 Manual Update ENT WT i Ga GG GR 40 5 6 2 Auto Provision EE OII RAN a Sc 41 5 6 3 Reset am
32. n be auto configured as the server address carried in the DNS SRV record if there is a DNS which supports specifying the location of the server or domain for SIP protocol Only when AT820 fails to register to the SIP Server it will try to register to the SIP Redundancy Server 25 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual I J AN atcom Use Outbound Proxy Whether to use outbound proxy or not Outbound Proxy Server Normally the Proxy server is the same as SIP server If they are different then fill in the correct information that provided by ISP Outbound Proxy Port Set outbound proxy server port Register Expires Set register expires time Default to 300s AT820 will auto configure this expires time to the server recommended setting if it is different from the SIP server Subscribe Expires Set subscribe expires time Default to 3600s Transport Type UDP TCP TLS O SIP 100Rel Require Whether to enable SIP 100rel require function or not When set V as No the phone will support PRACK selectively which means the phone can dial out successfully no matter the UAS support PRACK or not But for Yes the phone will ask for supporting PRACK by the strong hand and then the phone can t dial out successfully if the UAS does not support PARCK Session Timer Enable Whether to enable session timer extension for this account Default is no Early Update Enable this parameter c
33. ng 4 7 3 way conference call Steps of starting a 3 way conference call are as follows A When A is talking with B and they want to make conference call with C A or B just needs to press soft key Conf the other one in the call will be held and then the initiator 17 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom dials C s number presses or Dial to make the call B After C answers the call the initiator presses Conf to begin the 3 way conference Call C If the initiator hangs up directly before the 3 way conference call established it will be ended and the others will be hanged up too D Anyone in the 3 way conference call can act as an initiator of a new 3 way conference call This initiator obeys the above rule number 3 4 8 Call History AT820 supports 50 missed calls 50 incoming calls and 50 dialed calls record When the storage is full the latest call will update the history Press Redial soft key when standby all the received lt dialed gt and missed calls will be listed When the phone updates or is factory reset all the call history records will be cleared A Missed call When there is a missed call the LCD screen will display the amount of missed calls press Missed to check the records There is another way to obtain the missed call 1 2 Press the MENU button input right password Press the navigation button to choose
34. ontrol the account to support receiving Early Update Caller ID Display this parameter is used to supported the P Asserted Identity header AutoSubscribeMWI Enable Enable this account to subscribe for message summary automatically Server List the SIP server list supported can be common or Broadsoft default to common DNS mode enable the account to use DNS SRV guery Default to no which use DNS A query BLF List URI the Broadworks BLF uri to request 5 4 2 Codec Configuration Codec Configuration G711A Yes G711U AVT Yes G722 G723 Yes G729ab iLBC Yes G726 16 G726 24 Yes wi G726 32 G726 40 Yes Prefer Codec DTMF Tx Method Grllu RFC2033 ze User Prefer Codec Only A G711A enable or disable G711A codec support in this account ATCOM TECHNOLOGY CO LIMITED www atcom cn No se 26 AT820 Series User Manual atcom G711U enable or disable G711U codec support in this account AVT enable or disable AVT codec support in this account G722 enable or disable G722 codec support in this account G723 enable or disable G723 codec support in this account G729ab enable or disable G729ab codec support in this account iLBC enable or disable iLBC codec support in this account G726 16 enable or disable G726 16 codec support in this account G726 24 enable or disable G726 24 codec support in this account G726 32 enable or disable G726 32 codec support in this accoun
35. p Reboot 999995naouu nn Wy Qi Ner Bern nnnn E 42 5 7 Phone lee EE Min i 42 So Call Ee e MER wn D WEE 42 6 FAQ amp Trouble Shooting 9 dy ANERER EE EK SE 6 1 Frequently Asked Ouestions ee EEN NN ENN a EEN EEN 43 6 1 1 How to make the factory reSet a ee EEN EEN EEN 43 6 1 2 Upgrade firmware under safe mode 43 6 1 3 How to make direct IP Call vei cccsceseeereeessennereeesseeusnereessseaues 44 6 2 Trouble Shooting WEE e E TT N E 44 6 2 1 The phone can t register successfully cc cece cece eee eeeeeeeeeeeeeeeeaees 44 6 2 2 The phone can t obtain IP address 44 6 2 3 Only one part can hear the voice during the Call sse 45 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Contact ATCOM The Introduction of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market We have been keeping innovating with customer s needs oriented working with partners to establish a total solution for SMB VoIP with IP phone IP PBX and Asterisk cards With over 10 years experience of R amp D manufacturing and service in network and VoIP filed mission of creating the biggest value for IP terminals we commit ourselves in Supplying the competitive IP phone and other terminals for IP PBX softswitch IMS NGN providers and carriers supplying the competitive total VoIP solution for SMB market We keep improv
36. pports from the server will be needed 5 4 4 Dial Plan Dial Plan Dial Plan MEMEREEREREE Dial Plan Configure the dial plan for the SIP account The Dial Plan defines the way that how to transform the number user dialed to the real 27 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom dialed characters sequentially the syntax of the dial plan is similar to MGCP s and MEGACO s A Functions of dial plan are defined by the configurable parameters as follows 1 Interdigit Long Timer the details please refer to Interdigit Long Timer 2 Interdigit Short Timer the details please refer to Interdigit Short Timer 3 Dial plan Dial plan contains a series of digit seguences and rules each rule is been separated by stands for start and stands for end The default dial plan is xxxxxxxxxxxx B The phone will take actions as follows after the user input the number 1 The call will be rejected if the number does not match the dial plan For example according to the default rule it only receives digits If user input characters or symbols such dials will be rejected 2 It will wait user to go on inputting if there are more than one rule match user s enters 3 It will send the number directly if the input is timeout 4 It will send the number directly if user presses the key C Syntax 1 x Stands for a digit which ranges from O to 9 2 U
37. rity Set the voice VLAN level range from O to 7 Data VLAN Identifier 1 4094 Set data VLAN ID range from 1 to 4094 Data VLAN Priority Set the data VLAN level range from O to 7 mo o OD gt 5 2 2 4 ort Link Port Link WAN Port Link Auto negotiate bd PC Port Link Auto negotiate Md 22 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom A WAN Port Link Auto negotiate Full duplex 10Mbps Full duplex 100Mbps Half duplex 10Mbps Half duplex 100Mbps B PC Port Link Auto negotiate Full duplex 10Mbps Full duplex 100Mbps Half duplex 10Mbps Half duplex 100Mbps 5 2 2 5 Qos Cos SIP Oos 0 63 0 Voice Oos 0 63 0 A Qos Quality of service B SIP Qos Set value for quality of service for SIP Diffserv integer ranges from O to 63 C Voice Qos Set value for quality of service for RTP Diffserv integer ranges from O to 63 5 2 2 6 Syslog Syslog Enable Syslog Yes e Log Level Error e Syslog Server Port Ald A Enable Syslog Whether to enable syslog or not B Loglevel None Alert Critical Error Warning Notice Info Debug Debug level is the most detailed C Syslog Server Set syslog server address which is a domain name or an IP address D Port Set syslog port which usually is 514 5 3 Sip Setting 5 3 1 Sip Timer Values Sip Timer Values A Sip T1 RFC 3261 T1 value RTT Estimate Ranges from O to 64 The default value is O 5 B Sip T2 RFC
38. s 1 212 5551234 SO lt 12125551234 gt The following provides a Warm Line to a local office operator 1000 after 5 seconds unless a 4 digit extension is dialed by the user P5 lt 1000 gt xxxx 5 5 Phone Setting 5 5 1 Preference 5 5 1 1 Language Language Language English e Select the language shown on the LCD 5 5 1 2 Output Volume 1 8 Output Volume 1 8 Handset Volume D e SpeakerPhone Volume l e Headset Volume D e A Handset Volume Specify handset volume grade range from 1 to 8 29 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom B SpeakerPhone Volume Specify speakerphone volume grade range from 1 to 8 C Headset Volume Specify headset volume grade range from 1 to 8 5 5 1 3 put Gain Input Gain Handset Gain 12 e SpeakerPhone Mic Gain 12 Le Headset Gain 12 Le A Handset Gain Specify handset gain the bigger the gain the louder will the other end hear when the user is using the handset B SpeakerPhone Mic Gain Specify speakerphone mic gain the bigger the gain the louder will the other end hear when user is using the speakerphone C Headset Gain Specify the headset gain the bigger the gain the louder will the other end hear when user is using the headset 5 5 1 4 LCD LCD Backlight Level High e Backlight Time Seconds 10 LCD Contrast D e A Backlight Level Specify the level of the blacklight Off Low High B Backlight Time Seconds
39. se lt lt to recede the cursor and gt gt to linefeed 5 Web settings Input the phone s IP addresses in the web browser and press Enter button it will go to the web interface of the user mode Click on admin at right of the web page user can config the phone from the web then 19 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom System Status Systeen Status System Status admin vs wrn Status Fe temt aope frome Sang 5 1 System status LG s EMT Cei GMU Skier Status System Status System Status admin This page shows the current basic information of the IP phone like product information network information and account information A Product information Shows the product name protocol software version hardware version MAC address and serial number B Network information Shows the type of web connection the current IP the current netmask current gateway primary DNS secondary DNS host name domain VPN state and VPN IP C Account 1 2 information Shows the registration state proxy user id message waiting status last registration time and next registration interval 5 2 Network 5 2 1 Basic There are 3 ways for AT820 to connect to the internet DHCP Static IP and PPPoE please choose one according to the actual situation 20 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom Network B
40. t G726 40 enable or disable G726 40 codec support in this account Prefer Codec Select a preferred codec for all calls it will use the prefer codec to create calls if the far end supports this codec However the actual codec used in a call still depends on the outcome of the codec negotiation protocol rAYS SI ITaAMmMoOO M User Prefer Codec Only Whether to use the preferred codec only for all calls or not If select Yes the call may fail if the far end does not support this codec N DTMF Tx Method Select the method to transmit DTMF signals to the far end InBand RFC2833 and INFO Default to RFC2833 5 4 3 Call Feature Setting Call Feature Setting Message Waiting Yes e Voice Mail Number Pickup Service Code Ei UDP Keep Alive Enable No e UDP Keep Alive Intvl 15 Default Ring d SRTP Off A Message Waiting Whether to prompt if there is a voicemail B Voice Mail Number If user sets a voicemail number then user can just dial it to enter the voicemail box C Pickup Service Code Set the code to pick up calls Default to 8 D UDP Keep Alive Enable Once enabled the phone will Keep sending UDP packet to the register port of the server to make sure the server is staying available E UDP Keep Alive Intvl Set the interval time to send UDP packet F Default Ring Select a default ring for the phone when there s an incoming call G SRTP Choose the mode of Secure Real Time Control Protocol Su
41. t Protocol over Ethernet DHCP Dynamic Host Configuration Protocol SIP RFC3261 RFC3262 RFC3263 RFC3264 RFC3265 RFC2543 RFC3489 RFC3842 RFC3515 RFC2976 RFC3428 RFC2327 RFC2782 RFC1889 TCP IP Transfer Control Protocol Internet Protocol RTP Real time Transport Protocol RTCP RTP Control Protocol ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom gt SRTP Secure Real time Transport Protocol VAD CNG Voice Activation Detection Comfort Noise Generator DNS Domain Name Server TFTP Trivial File Transfer Protocol HTTP Hypertext Transfer Protocol VV VV WV FTP File Transfer Protocol 1 7 Compliant Standard gt CE EN55024 EN55022 gt Comply with ROHS in EU gt Comply with ROHS in China O amp Explanation The letter e is the first letter of environment and electronic The rim is a round with two arrows stands for recycles The number 20 stands for the years of environment protection Please note the years of environment protection is not discarding year nor usage life 1 8 Operating Requirement gt Operation temperature O to 45 C 32 to 113 F gt Storage temperature 5 to 55 C 23 to 131 F gt Humidity 10 to 90 no dew 1 9 Packing List Hands Power Ethernet Feet et line adapter Cable underpr op AT820 1 1 1 1 Standar 1 1 5m 1 2 d accessory AT820P 1 1 1 Optional 1 1 5m 1 2 Wel SAM le LF No
42. te Power adapter Input AC 100 240V 50 60Hz Output 12V 500mA 1 10 Installation Use Ethernet cable to connect AT820 s WAN port and computer on the same switch AT820 default to use DHCP to obtain IP from switch The following is the connection diagram of application ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom user AT820 P AT820 P AT820 P AT820 P 1 10 1 Start the phone For AT820 it can start only with DC But AT820P can also make it with POE A Start through DC Connect the phone with the power source by using a power adapter B Start through POE Connect the LAN port with a switch or a hub which compatibles the standard of IEEEO2 3af 1 10 2 SIP registration The phone needs to register to SIP server before using it Steps to register A Check the parameters of network 1 Press MENU 2 Input the password which defaults to 123 to login 3 Move the cursor to 9 Network and press Select soft key to check the phone s IP B Configure the phone via web 1 Make sure the phone and the computer is in the same network segment 2 Open web browser and key in the phone s IP to login to the phone s webpage C Configure SIP parameters 1 Click on admin at the top right corner of the webpage to enter administrator mode The default username is admin for administrator and user for user no passwords were set for them but user can set password in the webpage
43. teps are 37 ATCOM TECHNOLOGY CO LIMITED www atcom cn AT820 Series User Manual atcom 1 Press soft key MENU input right password 2 Find and select Factory Reset 3 Press OK then the phone will restart automatically and factory reset B Factory reset through web please refer to Reset amp Reboot 6 1 2 Upgrade firmware under safe mode If the phone could not start up normally upgrade firmware under safe mode Steps are 1 Build a TFTP server and set its IP address as 192 168 1 200 2 Copy the firmware to the root directory of the TFTP server and modify the file name as AT820 FW 3 Make sure the TFTP server and the phone are contacting with the same switch and reachable to each other Long hold key and start up the phone until the LCD display Upgrading The phone will download the firmware from the TFTP server After the download is done the phone will upgrade automatically SE oS After the update is finished the phone will start up with the configuration of factory reset 6 1 3 How to make direct IP call The way to make direct IP call is similar to digit call steps are 1 After hooking off press right navigation key and press the third soft key Num to switch to IP 2 Using key to inputting If user wants to dial 192 168 1 100 then press 192 168 1 100 3 After inputting the IP address press dial key to dial it out 6 2 Trouble Shooting 6 2 1 The p

AT820 series User Manual Version: 1.3 2014-03-31

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