PRI User Manual www.allo.com Version 2.0 1
Contents
1. Authentication Auth Username 3000 Passward Pees Register Registrar Address E GE 68 0 60 Bridge Pirn Show Hide advanced options SAWE TAN CEL Figure 10 SIP trunk Type From Gateway If you choose Registration mode To gateway that shows available codec configurations www allo com Version 2 0 21 allo PRI User Manual Create SIP Trunk La ACCOUN t Mame ELASTIS TELNE Username 2000 E Registration Mode To Gateway i o e Authentication Passw ord CEEE Bridge Pin OT ME AUTO PT E Codec Configuratio rn Aw ailable 4 Chive jess te Ki Figure 11 SIP trunk Type To Gateway Advanced Options DTMF Set the default DTMF mode for sending DTMF digits Options INBAND sent along with audio requires 64 Kbit codec alaw ulaw INFO sent as SIP INFO messages RFC2833 sent as RTP packets AUTO System automatic selects the mode Use RFC2833 if offered inband otherwise Default AUTO NAT Enable it to address NAT related issue for SIP amp media sessions for this trunk You can enable disable Features like NAT and set the DTMF method You can also configure various Codec s and can also prioritize the active Codec s using the up and down arrows Configuring NAT settings under SIP Global Settings are required and Default disabled Codec Configurati2. PRI Gateway User Manual allo PRI User Manual Q a Io Copy Right Copyright 2014 Allo All rights reserved No part of this publication may be copied distributed transmitted transcribed stored in a retrieval system or translated into any human or computer language without the prior written permission of Allo com This document has been prepared for use by professional and properly trained personnel and the customer assumes full responsibility when using it Proprietary Rights The information in this document is Confidential to Allo and is legally privileged The information and this document are intended solely for the addressee Use of this document by anyone else for any other purpose is unauthorized If you are not the intended recipient any disclosure copying or distribution of this information is prohibited and unlawful Disclaimer Information in this document is subject to change without notice and should not be construed as a commitment on the part of allo com And does not assume any responsibility or make any warranty against errors It may appear in this document and disclaims any implied warranty of merchantability or fitness for a particular purpose www allo com Version 2 0 2 PRI User Manual Q a om About this manual This manual describes the Allo product application and explains how to work and use it major features It serves as a means to describe the user interface
3. 1 2 1 Rear View EE Power Reset PRI 2 PRI 1 Figure 2 Rear View www allo com Version 2 0 9 PRI User Manual Q a LO Interface Description Power Connect the power adapter 12VDC 3 5A PRI 1 amp PRI 2 E1 T1 ports with line link LED indicators Blue Line normal WAN Standard 10 100BASE TX Ethernet Interface for WAN Management Standard 10 100BASE TX Ethernet Interface for LAN Default Web GUI Console LAN Login IP address is 192 168 113 2 Reset Reset button for factory default 1 2 2 Front View Figure 3 Front View www allo com Version 2 0 10 PRI User Manual Q a om PRI Gateway Front Panel LED Indicators Blue On Blue On Orange Blinks Orange On PRI 1 link is PRI 2 link is LAN link Power is on up No Alarm up No Alarm is up is up Pi j up Blue Blink p e Factory Reset 1 3 Functions and Features 1 3 1 Protocol Support e Standard SIP V2 protocol E1 T1 PRI protocol NAT Traversing STUN H Hypertext Transfer Protocol HTTP e Domain Name System DNS amp Dynamic host configuration protocol DHCP ITU T G 711A Law U Law G 729AB G 722 1 3 2 System Function e Echo Cancellation Up to 128msec echo tail length DTMF mode RFC 2833 SIP INFO and INBAND Digit manipulation e Integrated SIP registrar e Early Media Support e STUN support e Call Detail Records CDR HTTP configuration e Firmware upgrade
4. PRI User Manual Q a Io Contents Table of Contents ele Deg ER un El E 3 Wiele lag ia eg Le E 3 SUPPO TNT Oe Le WE 4 Bee Te INT O el Le EE 8 a ee TE 8 Le ECTS INE EELER ee 9 Ne 9 L22 WON Eege 10 E eg ee E and EE 11 LLLP OL SUDDO E 11 1 3 2 System GE e de E 11 1 3 3 General Hardware Specification ccccccceecccssecccceseccceseceeeeeceseeseeeeeeseeeueseesueeeeeens 11 2 Getting Started with PRI Gateway cccccssecccsecccsececeseeceneceeeceeeeceeenseeenseteneeeeeeseeeeseseusetsneetens 13 2 di Pall CNW ae INNS CaN COUN aire ce rte recastewesnr E E A E EE 13 2 2 Accessing the Eeer nee ne ee Cee ee 14 EELER Ir eC CS ee 16 EE EE 16 Welcome EES EEN 17 a e CI o a acces car rence E ge vo es ek case wv eae no atk cee agen erat aac etd E 19 eet 19 www allo com Version 2 0 5 PRI User Manual Q a Io d Zi Ce Hu Diet 19 ET WE IRS eege 23 er le Ee te EE 25 A gt CR LIME EE 27 A kL ROUNE 2 ee eo ee fe ee eee 28 Ae Nanpan Ce 31 AATE EE E dE 34 KAVN COO EE 37 eS SICH PRS CUINE EE 37 py de gt cas G1 0 2 oy da FC 39 i E EEN 41 SEN eege 41 6 2 eV EE 43 Te Ke E 45 FM NDT ne gl 45 TP Te ae 46 KE ee ER ge ru 47 Ed Sane ee E ee ee ee eee 49 celle AREON rere re eee ee OE ee eee 49 82 P et 50 OPRL I EE 52 oA CURN EE ege 53 So NENO eea A E E E E E E E E E A 54 www allo com Version 2 0 6 PRI User Manual Q a Io Geen Hee de E 55 TO FN e e EE 58 11 Appendix B
5. 3 7 8 9 a z matches any lower case letter A Z matches any UPPER case letter Wildcard matches one or more characters Wildcard matches zero or more characters immediately Number of Digit Left Right Strip It allows the user to specify the number of digits that will be stripped from the dialed number For an Example If you configure the pattern as 9X And you want to strip 9 then you should mention Left Right strip Digits field as 1 Prefix to Add It allows the user to specify the digits which are prefix before placing the call via trunk Ex If dialed number is 8789763010 and if you want to Prefix 44 as a country code then mention in prefix digits field as 44 Suffix to Add It allows the user to specify the digits which are suffix after placing the call via trunk Ex If dialed number is 8789763010 and if you want to Suffix 44 as a extension code then mention in suffix digits field as 44 Reserve Digit from Right It doesn t allow user to change the digit its reserved www allo com Version 2 0 33 PRI User Manual Q a om Create Manipulation Table Be e a Description Manipulation table Input Type Called Murnber ze Output Type Called FJureober e Input Output Pattern Left Strip Bight Strip Prefis Sufftix RPeserve Mptionms ze 1 1 a LAJ Figure 26 List of Rules created Manipulation Table en a all Sotries Table Marne SSES E Sc Description Rules gt Op
6. All RJ45 8P8C ports labeled T1 E1 on the Gateway Series appliance are 8 pin RJ45 jacks are also commonly referred to as RJ48 when used for telecommunication The pin assignments are identified in below table Description _ _ tiene i Ring Rx Tip Unused Tx Ring Tx Tip Unused Unused Unused PRI CROSS OVER CABLE Figure 48 PRI Cross over cable www allo com Version 2 0 58 PRI User Manual Q a om 11 Appendix B Glossary and Acronyms Term Definition DSO Digital Signal Level O a voice grade channel of 64 kbps The worldwide standard speed for digitizing voice conversation is used by PCM Pulse Code Modulation DTMF Dual Tone Multi Frequency Push button or touch tone dialing E1 The European equivalent of North American T1 transmits data at 2 048 Mbps up to 32 channels DSOs The European equivalent of North American T3 transmits data at 34 368 Mbps up to 512 channels DSOs Equivalent to 16 E1 lines Electromagnetic Interference Unwanted electrical noise Full duplex Data transmission in two directions simultaneously FXS Foreign Exchange Station Initiates and sends ringing voltage and Phones are connected to FXS ports A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to transmit and receive ulaw PCM voice and A law at a digital bit rate of 64 kbps A recommendation by the Telecommunication Standardization Sector ITU T for a
7. Gateway is behind the Router Firewall Select either Stun Server IP or External IP Default disabled e Stun Server IP If the PRI Gateway is behind a non symmetric NAT router it may be necessary to use STUN to allow PRI Gateway to reliably communicate via IP through the router Enter a STUN server IP address or domain name in the STUN Server field For a list of public STUN servers please Refer to http www voip info org wiki view STUN e External IP Enter the NAT Traversal IP address i e Public IP Address of your internet to communicate with Public Network when PRI Gateway is behind the NAT This IP address will substitute in all outgoing SIP messages instead of Local IP address e Local Net mask Entering the Net mask of the local network of the PRI gateway allows it to identify the hosts falling within the same network E g 192 168 2 0 255 255 255 0 Registration Timer e Default Registration Expiry Default duration in seconds of incoming outgoing registrations Default 120 sec e Min Registration Expiry Minimum duration in seconds of registrations allowed by the Gateway Default 60 sec e Maximum Registration Expiry Maximum duration in seconds of incoming registrations allowed by the Gateway Default 3600 sec e Registration Timeout Registration attempt will be retried till this duration in seconds if no response from the Registrar Outbound Registrations only Default 20 sec e Registration Attempts Number of regist
8. IP address should be in the same Network Segment available IP address side 192 168 0 3 j If the media IP address is not configured there won t be voice path in the calls WARNING System will reboot to apply the network changes Would you like to proceed YES NO Figure 36 Conform A System will reboot to apply the network changes 6 2 Date Time By clicking on the System gt Date Time of the PRI Gateway menu we reach this section Configuration Type Date and Time of the PRI Gateway can be either set manually uses RTC or automatically through NTP Default NTP Manual Configuration Enter the proper date and time NTP Configuration Time Zone Select the correct time zone for the location where the PRI Gateway is installed using the Time Zone dropdown box Default Asia Kolkata NTP Server URI or IP address of the NTP Network Time Protocol server which will be used to synchronize the date and time E g 3 in pool ntp org www allo com Version 2 0 43 PRI User Manual Q a Io Date Time Configuration Configuration Type MTP oe Manual Configuration NTP Configuration Timezone Ge i amp SERS papanin NTP Server 2 In poolntp org Add 192 168 0 8 rime TS ene Figure 37 Date Time Configuration Click on APPLY button followed by SAVE ALL button to update the configuration changes Confirm Changing the Configuration requires the current c
9. Line 2 Description vodafone Quthound Caller Id Bb YOeBO8086 Bridge Pin H Call Direction Outgoing e Channel hunt group mode ascending sequential Allocate Channels Ep sel A voiloable Figure 13 PRI Trunk Outgoing Span Name Select the appropriate PRI Spans Trunk Name Descriptive name of the PRI Trunk for user s reference Outbound Caller ID Configure the Caller ID Number that would be applied for outbound calls over this trunk Bridge PIN You can set a PIN for outgoing call on PRI trunks thus you can set one level of security Leave it blank for unsecured mode Call Direction In which way like incoming or outgoing the call is allowed through this PRI line Channel Hunt group mode The sequence of checking the channels and we have four options But the default is ascending sequential www allo com Version 2 0 24 PRI User Manual Q a Io Edit PRI Trunk Linel Ke Trunk nare Lined Description vodafone Outbound Caller Id Bridge Pin Call Direction Channel hunt group mode ascending sequential Allocate Channels Pn RB Available Seona ty CANCEL Figure 14 Edit PRI Trunk e Click Save button to save the information and details will be displayed on PRI Trunks PRI Trunks Trunk Name gt Outbound Caller Id Linel 67080808 Line2 67080809 Showing 1 to 2 of 2 Add New Delete selected Figure
10. PRI Gateway amp other end to the E1 T1 service provider socket Step 3 Insert the Power Adapter output connector into the Power port of the PRI Gateway amp Plug in the Power Adapter to any available AC power outlet Step 4 The PRI Gateway will power up and automatically connect itself to your network via DHCP which you can later configure in the SETTINGS gt Network Settings section www allo com Version 2 0 13 PRI User Manual Q a Io Wait until the unit is completely booted up and make sure that LED2 is Blue 2 2 Accessing the WEB GUI PRI Gateway WEB GUI can be accessed either through WAN or Management Console Steps to Access the GUI during the initial setup through Management Interface LAN Step 1 Make the setup as described in Hardware setup section Lets access the Web GUI through Management Interface LAN Step 2 Change the Network setting of the PC in manual mode i e Static IP mode Assign the IP address to the PC in the range of 192 168 113 xxx E g 192 168 113 10 net mask as 255 255 255 0 and gateway amp DNS as 192 168 113 1 Step 3 Launch the web browser and enter the URL http 192 168 113 2 Default LAN IP address to open the login page of PRI Gateway s Graphical Interface ALLO COM S PRI Gateway s E Figure 5 PRI Gateway Login Interface Step 4 Login using the default username amp password Default Username admin Password admin Successful logi
11. T1 Port and Channel Status E1 T1 Port Description Status www allo com Version 2 0 52 PRI User Manual Q a Io Appliance is not seeing far end circuit is not up or cable is bad Appliance is synchronizing or is receiving a yellow alarm from the far end PRI Link is Active Appliance is in sync with the far end T1 E1 driver is not initialized or device undetected Channel is Busy WB Channel is Idle and ready to receive or make calls BW Channel is not active 8 4 Current calls Navigate through Status gt Current Calls Current Calls page displays detailed status of the real time calls available on PRI Gateway The following screenshot you can find the active calls www allo com Version 2 0 53 PRI User Manual Q a Io Dashboard Current Calls GO Advanced Pa Callee Receiver Start Time Duration No data available Call Reports SIP Trunks PRI Span Call Routing Flow Current Calls Network Showing O to O of O entries Figure 46 Current calls 8 5 Network Navigate through Status gt Network Network Status page displays detailed status of the network configuration on PRI Gateway Network Status This is where you can find the LAN and WAN IP address and MAC Addresses Network Status LAN Status WAN Status IF Address 192 168 113 1 IP Address 192 168 00 31 MAC Address O0 17 F 00 92 86 MAC Address as ee eared a ea AT Default Gate
12. type www allo com Version 2 0 26 PRI User Manual Q a om Calling Groups e Show en Mos Search a F El Mame Type Trunks Options EI test SIP jase al A Test2 SIP jose gt lt E John SIP ELASTISTRUNMNK 2C zs TRUNE gt lt F sales ISDNPRI Linel x lt Showing 1 to 4 of 4 entries Figure 17 Calling Group Results e The Group Names that have been created are displayed e You have the options to select the Group name that you wish to Edit Delete on screen Confirm Are you sure you want to delete the selected items Figure 18 Delete selected items Click Eicon to delete the selected items 4 3 Call Routing Rules A call routing rule determines how a call is handled based upon certain characteristics such as dialed number inbound trunk DID etc www allo com Version 2 0 27 allo PRI User Manual 4 3 1 Routing table Navigate through Setup gt Call Routing Rules gt Routing Table To create Routing table enter the following details Name Descriptive name for the Call routing rule for user s reference Description Provide the description for the Call routing rule Optional Incoming Type Specify how the gateway should match incoming calls The gateway can match on PRI Trunk SIP Trunk or Calling Group Incoming From Specify the available trunk or calling group for the selected Incoming Type be Create Routing Table Mame E SIPtoPRl De
13. 15 PRI Trunk Summary 4 2 Calling Groups A calling group allows a group of trunks to be addressed when creating a call routing rule Multiple groups can be created with different combination of trunks but of the same type SIP amp PRI Setup gt Trunks gt Calling Groups www allo com Version 2 0 25 PRI User Manual Q a om This is where you can setup your Trunk calling Groups You can create the Calling groups by selecting available trunks with two types PRI trunk groups and SIP trunk groups Group Name Descriptive name for the Calling Groups for user s reference Group Type You can select group type as SIP or PRI Trunk For e g If you select Group Type as SIP SIP trunks will be listed in available Table Trunks Depending upon the Group Type you have selected available trunks can be moved to Selected column to be listed under this Calling Group Create Calling Group Group Name sales Group Type PRI e Trunks Available Selected Line nl Liei KT CANCEL Figure 16 Create Calling Group e Click on the Calling Groups and then select Add New to create Calling group e Enter the Group name and Group Type e You can use the available Trunk s name which are include or exclude from the list e Click on Save button to update the Calling Group Click Edit button you will be navigated to Edit calling group screen page In this page you can edit the Group name and Group
14. Glossary and ACTOnNnyMS sisersssriserssrrosrenserissrnsokns snnt cds inr onr onn N SENSE NSE SEEN EEn 59 www allo com Version 2 0 7 PRI User Manual Q a Io Introduction 1 Product Introduction 1 1 Overview The aGP1 aGP2 is a PRI gateway aimed to target at small and medium offices and operators and used to help enterprise to realize the evolution from the traditional PBX to voice IP On the one hand it supports PRI protocol and adopts standard T1 E1 trunk interface to realize docking with traditional PBX On the other hand adopt standard SIP protocol docking with various soft switches to ensure PSTN seamless access to IP voice network and achieving VoIP PRIGW100 supports intelligent multiple trunk routing technology makes the operator easy to manage trunk routing by price optimum rule and the automatic switch over between multiple trunk routing makes the network have high reliability It has good call processing ability and provides one or two T1 E1 interface It is able to handle a variety voice decoding It supports the rich GUI configuration the user can easily set and maintenance the system Mainly includes the following kinds of models aGP1 1 Span aGP2 2 Spans A typical network diagram shows the function of PRIGW100 as below www allo com Version 2 0 8 allo PRI User Manual Switch B a IF Phones 1 ib Figure 1 Overview of Product 1 2 Equipment Structure
15. Outbound call Route Select the preferred trunks or time route groups where calls are to be routed for this Routing rule e If we select Trunk Route type the outbound call rule will shows the available PRI Trunks e If we select the TMRoute Group the outbound call route will appers available office timings www allo com Version 2 0 29 PRI User Manual Q a Io Create Edit Rule Input Type Pattern Manipulation Table None Route Type Outbound Call Route Available Selected OFFICE TIME Figure 21 Create Edit Rule TM Route Group Trunk Route Type It is a routing table and the user should create one more rule in the same table by using Add Button Create Routing Table Marie SIPtaPRl samc I Incoming Type Calling Group Incoming Fram List of Routing Tables Spe Input Type Pattern Manipulation table Route Type Route To Options Called Number ze Mone Routing Table Create Edit Rule Manipulation Table None e Figure 22 Create Routing Table Route Type Routing Table Please save or close this Rule for saving the Routing table www allo com Version 2 0 30 allo PRI User Manual Routing Table 5 ei CM e t ri DS Routing Name Options Description Rules F zs F SIPtoPRI Showing 1 to 2 of 2 entries Add New Set Priority Figure 23 Routing Table Result 4 3 2 Manipulation table Here we can manipulate the called number
16. P Point to A connection where data is broadcast between more than two endpoints Multipoint A six pin jack typically used for connecting telephones modems and fax machines in residential and business settings to PBX or the local telephone CO 8P8C un keyed modular connector type for Ethernet over twisted pair Predominantly used in LAN and uses Unshielded Twisted Pair cable 8P8C modular connector type for T1 and ISDN termination over twisted pair While RJ45 and RJ48 use the same connector they differ in their wiring RJ48 www allo com Version 2 0 60 PRI User Manual Q a Io Term Definition is commonly seen on T1 lines and uses Shielded Twisted Pair cable SIP Session Initiation An IETF standard for setting up sessions between one or more clients It is Protocol currently the leading signaling protocol for Voice over IP gradually replacing H 323 A dedicated digital carrier facility which transmits up to 24 voice channels DSOs and transmits data at 1 544 Mbps Commonly used to carry traffic to and from private business networks and ISPs VoIP Voice over Technology used for transmitting voice traffic over a data network using the Internet Protocol Internet Protocol EXPERIENCING THE ALLO PRI Gateways Please visit our website http allo com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products If you have purchased our products t
17. S 2 the IP address corresponding to a DNS server SN DHCP mode is not recommended WAN side Or trouble may arise when SIP trunk From Gateway need to change registration server address caused by revised IP LAN Configuration Use this setting in the event that you want to use the PRI Gateway as your network router e IP Address It is a Base IP Address of a LAN Port which functions as a gateway for its LAN Default value is 192 168 113 1 You can log in Web GUI through 192 168 113 2 Network Settings Firmware Version 4 X X Network Settings WAN Configuration LAN Configuration System gt m an geg DHCP Client Static IP IP Address 192 168 113 Network n s IP Address 192 LI 168 O k 145 a gt 3 z Media Configuration Netmask 255 4 255 Ja 255 gl 0 IP Address 192 168 nu Gateway 192 16 D jj 254 egen poser Host Configuration DNS 2 192 168 0 2 i 3 Hostname PRIGW Figure 35 Network Settings WAN port IP address and LAN port IP address should not be in the same network segment www allo com Version 2 0 42 PRI User Manual Q a Io Media Configuration 4 0 0 version onwards please refer 4 x x Network Settings Media IP Address need to be configured manually and it should be in the same network segment of WAN IP address This IP address is used for Voice Media Configuration For E g If the WAN IP address is 192 168 0 145 and media
18. Trunk Status SIP Trunk Status page displays detailed status of each SIP trunks available on the PRI Gateway OK Registered Configured Registered amp OK Configured amp Reachable but my no Registration OK Request Configured but Host not Check Registrar ai responding or unreachable Address OK Rejected Configured amp reachable but Check pees Registration failure Authentication UNREACHABLE Registered Configured Registered but Check Proxy Address i a not reachable UNREACHABLE a Configured but not reachable Check Proxy Address www allo com Version 2 0 51 PRI User Manual Q a Io UNKNOWN Not Registered Client not registered Dynamic Host IP is obtained dynamically on registration 8 3 PRI Span Navigate through Status gt PRI Span PRI Span Status Port Status E1 Port Port 2 status A Mot in service A Remote Alarm Indication m Active Li Signaling Link Problem Device Undetected Channel Status E1 Channel i 2 3 4 5 6 T amp 9 10 J 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 A8 25 30 A Port 1 Port 2 See eeeeGeeeeeeee FeEeeeeBeeeeeeeese Se Busy Idle Disabled Figure 45 PRI Span Status PRI Span Status page displays detailed status of each E1 T1 Port with individual channel info available on the PRI Gateway H If you click on the Plus symbol you will get the PRI Span details Below you can see the status of the E1
19. alls to be disconnected OF CANCEL Figure 38 Conform A Changing the configuration requires the current calls to be disconnected www allo com Version 2 0 44 PRI User Manual Q a Io Tools 7 Tools This chapter consists of various tools which are used in the PRI Gateway are explained below 7 1 Diagnostics It analyze the functionality of the PRI Gateway with some of these diagnostic tools provided Navigate through Tools gt Diagnostics of the PRI Gateway menu we reach the below section Diagnostics e Ping Test Traceroute Test 192 166 0 155 Host 192 166 0 135 Hop Traceroute Figure 39 Diagnostics Ping Test It is used to check the packet loss and latency time from your SIP end client like IP Phone FXS gateways to check the quality of your network connections Enter the IP address of the IP Phone in your LAN and enter PING Button it wills displays similar to like this www allo com Version 2 0 45 PRI User Manual Q a Io Diagnostics Result PING 192 166 0 155 192 166 0 155 56 data bytes m 192 Leg 9 13 ping statistics l packets transmitted 0 packets received 1005 packet loss Figure 40 Diagnostics Ping Result Trace route Test It is used to determine the route taken by packets across an IP network 7 2 Backup Restore Navigation TOOLS gt Backup Restore Here you can back up or Restore the PRI Gateway Configurations 1 Bac
20. and how to use it to accomplish common tasks This manual also describes the underlying assumptions and users make the underlying data model Document Conventions In this manual certain words are represented in different fonts typefaces sizes and weights This highlighting is systematic different words are represented in the same style to indicate their inclusion in a specific category Additionally this document has different strategies to draw User attention to certain pieces of information In order of how critical the information is to your system these items are marked as a note tip important caution or warning Icon Purpose Note Tip Best Practice Important Caution Warning e Bold indicates the name of the menu items options dialog boxes windows and functions e The color blue with underline is used to indicate cross references and hyperlinks e Numbered Paragraphs Numbered paragraphs are used to indicate tasks that need to be carried out Text in paragraphs without numbering represents ordinary information www allo com Version 2 0 3 PRI User Manual Q a Io e The Courier font indicates a command sequence file type URL Folder File name e eg www allo com Support Information Every effort has been made to ensure the accuracy of the document If you have comments questions or ideas regarding the document contact online support http support allo com www allo com Version 2 0 4
21. by Web 1 3 3 General Hardware Specification e Power supply 12VDC 3 5A www allo com Version 2 0 11 PRI User Manual Q a Io e Temperature 0 40 deg operational 20 70 deg storage e Humidity 10 90 no condensation ge Max power consumption 25W e Dimension mm 250mm W x 220mm L x 43mm H e Net Weight 1 4 kg WARRANTY Hardware Warranty 1 year If the PRI Gateway was purchased from a Distributor reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Allo com contact our Technical Support Team for a RMA Return Materials Authorization number before the product is returned Allo com reserves the right to remedy warranty policy without prior notification A Use the power adapter provided with the ALLO PRI Gateway Do not use a different power adapter as this may damage the device This type of damage is not covered under warranty www allo com Version 2 0 12 PRI User Manual Q a Io Getting Started 2 Getting Started with PRI Gateway Power Supply Computer Figure 4 Getting Started with PRI Gateway 2 1 Hardware Installation Step 1 Plug one end of the RJ45 Ethernet cable into your Router amp other end into the WAN port of the PRI Gateway sy Use Straight through Ethernet cable to connect between the unit amp Router Switch Step 2 Plug one end of the RJ45 cable into the PRI 1 port of the
22. e button During firmware upgrade there should not be any power or network disturbances which may leads to PRI Gateway board faulty Firmware up gradation process will take few minutes www allo com Version 2 0 48 PRI User Manual Q a lO Status 8 Status This section generates the various status of the PRI Gateway are explained below 8 1 Call Reports Navigate through STATUS gt CALL REPORTS Call Reports displays a detailed list of calls pass through the PRI Gateway The list can be generated on the bases of date range CDR count latest 50 entries or all entries Generated report can also be exported to local PC as CSV file or directed to a printer Call Reports h Generate Type Default Latest 50 entries items i F Export amp Print Show entries Search CH start meh Hangup No Caller Callee Duration Status Owner Link ID Time Cause 2014 07 18 Normal 1 4542 5858 4 Answered 4542 14056 76811 116 EE Cleaning 2014 07 18 T x Call B e LG 4542 0 Failed r858 bine 1405676798 114 15 16 41 Cancelled 2014 07 18 Normal 3 5858 4542 5 Answered 5858 poin 1405676760 112 15 16 03 Cleaning 2014 07 18 Normal Ge 4 eles 59858 4542 Ty Answered 5858 EE 1405676286 110 15 08 10 Sab 7 Cleaning i 2014 07 18 Normal Showing 1 to 10 of 50 entries d 3 4 3 Next Last Figure 43 Call Reports www allo com Version 2 0 49 PRI User Manual Q a Io To c
23. eating a new process in the PRI Gateway 4 1 Trunks It helps to make the calls and bind between the two devices 4 1 1 SIP Trunks It provides the interface to any SIP companion such as VoIP service provider any SIP server or SIP clients To add different types of interfaces configure the signaling amp media settings for each trunk Add a SIP Trunk Navigation SETUP gt SIP Trunk gt Add a SIP Trunk This is where you setup your SIP Trunks IP Peering Create SIP Trunk gt lt Reqistration Mode Bridge Pin Showy e Hide advanced options Figure 9 IP Peering e Click Add SIP Trunk www allo com Version 2 0 19 PRI User Manual Q a Oan e Create a SIP user account for below registration methods Account Name Descriptive name for the SIP Trunk for user s reference Username Username of endpoint e g IPPBX will use to authenticate with the gateway Registration Mode Whether the endpoint will register to this gateway or this gateway will register to the endpoint a None No Registration IP Address peering of the Gateway amp Endpoint b To Gateway Endpoint IPPBX or VoIP Service Provider register with the Gateway c From Gateway Gateway register to the End point IPPBX or the VoIP Service Provider e Enter the PBX or VoIP service provider IP address for registration mode From Gateway or None e Click authentication if it is required Authentication Enable if Authent
24. gure 31 ISDN PRI Settings Result www allo com Version 2 0 38 PRI User Manual Q a Io e The ISDN PRI Settings that have been created are displayed e You have the option to select the ISDN PRI Settings to edit and made changes on Screen Confirm Reboot is required to successfully apply all the updates OK Reboot Later Figure 32 Confirm Reboot 5 2 SIP Global Settings Navigate through Advanced and select SIP Global Settings it s applied to all VoIP traffic SIP Global Settings Port Settings SIP Bind Part 5060 RTP Por Range Registration Timer Default Registration Expiry 120 sec Minimum Registration Expiry sec NAT Settings Maximum Registration Expiry 3600 sec NAT EI bung Outbound Registration Timer stunf External Server IP Registration Timeout 2 sec Local Met Registration Attempts Ir Di Figure 33 SIP Global Settings Port Settings e SIP Bind Port Choose a port on which to listen for SIP UDP traffic Default 5060 www allo com Version 2 0 39 PRI User Manual Q a LO e RTP Port Range Range of port numbers to be used for RTP traffic Default 16001 17000 make sure you configure this dynamic range of ports on your NAT Router When the PRI Gateway is behind a NAT and the NAT is configured to do port forwarding with above mentioned port range for UDP ports NAT Settings e NAT NAT option is checked when the PRI
25. hrough an ALLO Certified Partner or Reseller please contact them directly for immediate support Our technical support Engineers are ready to answer all of your queries Kindly submit a trouble ticket online to receive in depth support Asterisk is a Registered Trademark of Digium Inc www allo com Version 2 0 61 Thank you for choosing C allo Adarsh Eco Place 176 Ground Floor EPIP Industrial Area Kundalanhalli KR Puram Hobali Whitefield Bangalore 560066 Email globalsales allo com INSfEEEIIELSE Us Beie Phone 91 80 67080808
26. ication is required by the End point VOIP Service Provider or IPPBX Auth Username It is used only for registration Password It is authenticating inbound or outbound registrations or calls Proxy Address IP address or hostname with port of the endpoint VOIP Service Provider or IPPBX where the calls will be diverted Default port no 5060 Outbound Proxy Address IP address or hostname with port of the outbound proxy server This ensures that all the SIP packets are sent via specified proxy Specifying the port is not mandatory Default port no 5060 e g 192 168 0 222 5062 OR 192 168 0 222 www allo com Version 2 0 20 PRI User Manual Q a Io e Click registration and add registrar address Register Enable if Registration to tFhe End point VOIP Service Provider or IPPBX is required Registrar Address IP address or hostname with port of the Registrar server is register to gateway anywhere Specifying the port is not mandatory Default port no 5060 e g 192 168 0 222 5062 OR 192 168 0 222 Bridge PIN You can set a PIN for outgoing calls on SIP trunk thus you will set one more level of security Leave it blank for unsecured mode e Create and Save All Create SIP Trunk 4S mcount Mame Lisername 2000 Registration Mode From Gateway K Proxy Address 192 166 0_ 50 OBO Mutbound Prosy Address
27. kup Configuration Allows you to create a backup of the existing Configuration and Voice files of the PRI Gateway 2 Restore Configuration Allows you to upload a backup file to the PRI Gateway which is restored instantly www allo com Version 2 0 46 PRI User Manual Q a Io Backup Restore Restore Click the button to download the configuration files Choose the filepath of the restore file Filename Gateway cig Meed Reboot Figure 41 Backup amp Restore Administrator password will not be restored on restoration So you should still use same credentials as before restoration 7 3 Upgrade Firmware Navigate through Tools gt Upgrade Firmware Upgrade Firmware e Current Firmware Versiftn Choose the fllepath of the new firmware Filename Browse Gateway cfg Meed Reboot Upgrade Figure 42 Upgrade Firmware www allo com Version 2 0 47 PRI User Manual Q a Io The Firmware Upgrade page allows you to update the PRI Gateway with the latest release available which can contain key updates added functionalities and bug fixes When a new release is available download it and save to your local PC Then browse for the file and click the Upload button Now your PRI Gateway will display a Progress Screen and will prompt you when your PRI Gateway is about to reboot Let your PRI Gateway reboot and wait for the Blue LED s to come back on Click on upgrad
28. lt E1 Enable Progress indication Enabling this will provided call progress tones Required if service provider fails to provide call progress tones e Click on SAVE button to update the PRI settings www allo com Version 2 0 37 PRI User Manual Q a om In ISDN PRI Settings enter the following details Framing coding Select Proper Framing amp coding by checking with your service Provider If CRC is enabled from Telco side Please select CCS HDB3 CRC4 If not select CCS HDB3 Default for E1 CCS HDB3 Default for T1 ESF B8ZF Signaling Select if gateway should work as customer premises equipment CPE or network device NET If Gateway is connecting to PRI service provider select PRI CPE If connected with other Digital PBX s configured as CPE then select PRI NET Default PRI CPE Switch Select the switch type as indicated by the ISDN service provider Default E1 Euro ISDN amp T1 National ISDN2 Sync Clock Source Specify a transmit clock source Master clocking uses the device s own system clock Primary or secondary clocking uses a signal received from the T1 or E1 interface Default Master ISDN PRI Settings Sh w Au entries Ke Span Fr mingzcoding gt Channels Signaling gt Switch s Clock na E 1 PRIL ccs hdb3 crc4 30 31 E1 PRI CPE EuroISDN Secondary Le 2 PRI2 cecs hdb3 SO0 S1fE1 PRI CPE EurolGDh Master Lei Showing 1 to 2 af 2 entries Advanced Fi
29. n algorithm designed to transmit and receive audio at 6 3 kbps or 5 3 kbps A recommendation by the Telecommunication Standardization Sector ITU T for an algorithm designed to transmit and receive audio at 8 Kbps HDLC High Level A bit oriented synchronous data link layer protocol developed by the www allo com Version 2 0 59 PRI User Manual Q a Io Term Definition Data Link Control International Organization for Standardization ISO ILBC internet Low Bit A free speech codec used for voice over IP It is designed for narrow band rate Codec speech with a payload bit rate of 13 33 kbps frame length 30ms and 15 2 kbps frame length 20ms PBX Private Branch A smaller version of a phone is a company s large central switching office Exchange Example Asterisk POTS Plain Old The public switched telephone network PSTN is the network of the world s Telephone Service public circuit switched telephone networks Originally a network of fixed line analog telephone systems the PSTN is now almost entirely digital and now includes mobile as well as fixed telephones PPP Point to Point Type of communications link that connects a single device to another single Protocol device such as a remote terminal to a host computer PRI Primary Rate ISDN PSTN Public A communications network use telephones to establish connections Switched Telephone between two points Also referred to as the dial network Network PTM
30. n takes you to the Dashboard page Observe the WAN IP address on the dashboard this will be used to access the GUI from the WAN interface The Recommended web browser to access GUI is Mozilla Firefox www allo com Version 2 0 14 PRI User Manual Q a Io Step 5 If your network is not enabled with DHCP server configure the WAN port IP address manually in the SETTINGS gt Network Settings section as per your requirement www allo com Version 2 0 15 PRI User Manual Q allo Setting up Features 3 Setting up Features Setting up your browser for working with PRI Gateway is simple In order to run this application appropriately the following settings are to be configured 3 1 System Dash Board PRI Gateway Dash Board summarizes the gateway status with a graphical display It provides detailed status of an individual entity is available under the Status Tab or it can be directly accessed timc Dashboard e Advanced Gateway Status f System Status SIP Trunks More Registered Ea ZANR LAN IF 192 168 113 1 9 i VAN IF 192 168 0 31 Unreachable ER Total o Internal Memory Usage PRI Span More A e pe Total Span 1 Span 2 Used Call Statistics more 1 CPU Usage Ak Load Average 0 Total Active calls Ea 1Min 5Min 15 Min 0 00 0 00 0 00 Copyright 2014 ALLO CO s PRI Gateway Web Panel All Rights Reserved Figure 6 System Dash Board A Please change the defaul
31. nk Calling Number 976965 7470 Called Number 3500 to 3600 4 What are all the call routing rules is available for different routing pattern configuration Incoming type Source of the call from where the call is coming in the gateway 1 If you want to accept incoming call which has only 4 digits dialed then write pattern as XXXX X is form 0 to 9 2 If you want to accept incoming call with any number of digits then write X is wild card which accepts any length of number 3 If dialed number is 65654008 and if you want to prepend 99 to dialed number then put 99 in prepend field and dialed number when it reaches destination trunk will be 9965654008 4 If dialed number is 65654008 and if you want to strip 2 digits from the dialed number then put 2 in trim digits field and dialed number when it reached destination trunk will be 654008 5 Why Ring back is not coming for the call When you are making a call it has got connected but there is no ring back Follow the below steps www allo com Version 2 0 56 PRI User Manual Q a Io Open GUI and Navigate through ISDN PRI Settings Click Advanced in PRI Settings at the right corner of the page A pop up page will open with Edit PRI Advanced Settings Check that box with Enable progress indication Click Save or Save All Gateway will reboot www allo com Version 2 0 57 PRI User Manual Q a om 10 Appendix Pin Assignments
32. on Choose the available Codecs and set priority in the order in which gateway should prefer to send and receive audio www allo com Version 2 0 22 PRI User Manual Q a Io Supported codecs are alaw ulaw G 729 G 722 SIP Trunks Show entries O Account Name gt Username gt Registration gt Options jose jose7282 None Lei x o IPPEER 1000 None 4 x FI ELASTIXTRUNK 2000 To Gateway e x A 3CXTRUNK 3000 From Gateway Lei E Showing 1 to 4 of 4 entries Add New Delete Selected Figure 12 SIP Trunk Group Results R A A A 5 Make sure to click the Save ALL button in the top navigation bar after adding editing deleting any Extension This tab turns Orange if some changes are made and not saved 4 1 2 PRI Trunks This will allow you to make calls using your PRI line PRI Trunks provides the interface to any ISDN PRI companion such as PRI service provider or any other ISDN PBX Create an interface for each span Navigate through Setup gt Trunks gt PRI Trunks e Click on the SETUP gt gt Trunks link in the GUI and then select Add new to create PRI Trunk e Enter your Trunk name For example Line 2 description and Out bound caller ID e Choose your allocate channels to the 1 2 port of the PRI Gateway e Click on Save button to update the configuration changes www allo com Version 2 0 23 PRI User Manual Q a Io Create PRI Trunk Le Trunk Mame
33. ration attempts before giving up with registrar Outbound Registrations only Default 0 never give up www allo com Version 2 0 40 PRI User Manual allo 6 System This section consists of Network Date time configuration settings of the PRI Gateway are explained below 6 1 Network The Network sub menu allows users to configure the LAN side IP address and DHCP Server settings as well as the WAN side settings like IP address of the WAN port By clicking on the SETUP gt Network link on the top navigation of the PRI Gateway menu we reach this section Network Settings Firmware Version 3 X X Network Settings N WAN Configuration LAN Configuration DHCP Client Static IP ID Address 192 168 ER Gateway az 168 nl Host Configuration DNS 2 Hostname Figure 34 Network Settings WAN Configuration Are the Internet settings of your PRI Gateway 1 DHCP when enabled and a DHCP server is available the PRI Gateway will auto configure itself If DHCP is not available select Static and fill in the Network Configuration www allo com Version 2 0 41 PRI User Manual Q a om IP Address the IP address corresponding to your WAN configuration Net mask the Net mask corresponding to your WAN configuration 2 3 4 Gateway the IP address corresponding to your Gateway 5 DNS 1 the IP address corresponding to a DNS server 6 DN
34. reate a new Report select the Extension Range or Date range and click the Generate Report button A list with call details will display in the Call Reports section You can either export to your local PC or Print the Call reports Start time The time at which something is supposed to begin Caller Source Number It displays the name and telephone number of a caller which appear on a display as the call is being received Callee Destination Number the person who is called by the caller Duration It calculates the conversation time of a call Status It shows the status of the call like answered or failed Hangup cause The reason of call disconnection Link ID It is associated with a particular conversation 8 2 SIP Trunks Navigation STATUS gt SIP TRUNKS this is where you find the status of SIP Trunk Status SIP Trunk Status page displays detailed status of each SIP trunks available on the PRI Gateway www allo com Version 2 0 50 PRI User Manual Q a Io SIP Trunks Status 5 A D Er t ri Bs Wo Ac Name Username Host Dynamic Port Status Reg State 1 1333 1333 Unspecified D s060 UNKNOWN 2 2016 2016 192 168 0 130 5161 OK Request Sent 3 5111 5111 Unspecified D 5060 UNKNOWN 4 IPPHONE 6001 Unspecified D 5060 UNKNOWN 5 IPPHONEZ 6002 Unspecified D 5060 UNKNOWN D OPENSER HA 192 168 0 100 S060 OK A O win E 1 to 6 of 6 entries Figure 44 SIP
35. scription Wodafane Incoming Type SIF Trunk ES el Incoming From Jose we List of Routing Tables Route To Options Input Type Pattern Manipulation table Route Type Create Edit Rule Called Murmber Input Type Pattern Ee Manipulation Table Mone e a Route Type Mone zw Figure 19 Create Routing Table e Click on Save button to update the configuration changes Here you can Create Edit the Rule Input type It is used to make the incoming number based on the input type options And also it s received the incoming call www allo com Version 2 0 28 PRI User Manual Q a om Pattern Specify the pattern to match the dialed string of the incoming call and its applicable for input type e g X match at least one digit 988XXXX match 988 followed by 4 digits Manipulation table Here we can manipulates the called Number to Caller number and caller name etc Route type This route type will send the incoming calls to the destination and we have different types of destination We have different route types like Trunk TMRoute Group and Routing table SR Rule Input Type Called Number v Pattern A Manipulation Table None ei Route Type Trunk h i Outbound Call Route PRI Trunks ze Available Selected Eer al eem Line o a KI p Figure 20 Create Edit Rule Trunk Route type
36. t administrator password to alphanumeric to prevent hacking www allo com Version 2 0 16 PRI User Manual Q a Io Welcome Administrator 17 Jul 14 03 35 07 am Firmware Version Refresh Welcome Administrator Kl Reboot Web Settings Logout Figure 6 Administrator Are you sure you want to reboot the device Figure 7 Reboot the device Reboot option helps you to reboot your device Web Settings Navigation through Administrator gt change the Web Settings Here you can change the administrator password www allo com Version 2 0 17 PRI User Manual Q a Io Web Settings Web Session Timeout cea Session Timeout 3600 seconds L Default Filtering Entries per page ai Change Password yes O No Old Password ETITI LEELEE Re type Password ence New Password Figure 8 Web Settings Web Session Timeout Duration after which current web login session expires Default 3600 sec Default Filtering Number of entries in a table per page to be displayed Change Password Modify Administrator password here Click on CHANGE PASSWORD button followed by SAVE button to update the configuration changes www allo com Version 2 0 18 PRI User Manual Q a lO Setup 4 Setup This section consists of all Trunks calling groups call routing rules and time based routing it also explains all the description to be followed while cr
37. tions C1 MIT Bules C MITI Manipulation table i 5 x Figure 27 Manipulation Table Result Make sure all the configuration files are successfully updated 4 4 Time based Routing Time based routing route calls to different locations based on the time of day and day of week when a call is made www allo com Version 2 0 34 PRI User Manual Q a om Create Time based Routing Group Group Aarme OFFICETIME Description AKA to BPR Assigned Rules Duration Route Ta Days Options Create Edit Rule Route To Trunk ELASTIXTRUNK e 09 00 from 18 00 to E All wre Thur Fri Duration Cbbrrormmi Days C Sun Mon Tues Sat Figure 28 Create Time based Routing Navigate through Setup gt Trunks gt Time based Routing Click Add New to create a Time based Routing Group e Enter the Group Name and Description Group Name Descriptive name for the Time based Routing Group for user s reference Description Provide the proper description for the Time based routing rule Optional Route to Trunk Select the destination trunk where the call is routed to on matching the time The destination can be any trunks PRI Trunks SIP Trunks Duration Specify the time range for which this routing rule will apply Format hh mm Days Select the day days during which this routing rule will apply 5 Make sure that the current date and time are configured correctly under System gt Date Time Config
38. to caller number and caller name etc Creat Manipulation Table KZ Marne HATI Description Manipulation table Input Type Output Type Called Murmber me Input CODE Pattern Left Strip Bight Strip Prefis Suffix Reserve mptionm CANCEL Figure 24 Create Manipulation table Click ADD button the create Edit Rule screen will be displayed 31 www allo com Version 2 0 PRI User Manual Q a om To create Manipulation table enter the following details Name Descriptive name for the Manipulate table for user s reference Description It provides the description for the manipulation table Optional Input Type It depending on the number you dial the input type will select the called number Output Type Select proper number where the destination calls are going TA of Rules Input Output Pattern Left Strip Right Strip Frefis Suffis Reserve Options Create Edit Rule SAVE Pattern x Number of Digit Lett Strip Number of Digit Right Strip Prefix to Add 9 Reserve Digit Fram Right Figure 25 Create Edit Rule in manipulation table Please save or close this rule for saving the Routing table List of Rules Pattern X matches any digit from 0 9 Z matches any digit from 1 9 www allo com Version 2 0 32 PRI User Manual Q a Io N matches any digit from 2 9 1237 9 matches any digit or letter in the brackets in this example 1 2
39. uration Click Save button to save the information and details will be displayed on Time based Routing www allo com Version 2 0 35 PRI User Manual Q a Io Time based Routing Groups Show entries a Group Name Description Options OFFICETIME 94M to 6PM Rules x Showing 1 ta 1 of 1 entries Add New Figure 29 Time Based Routing Groups Results You can check the Group name that you have created and also search by mentioning the group names in the search tab An Edit group option is provided to either Edit or add the assigned rules in the time based routing Click delete a button to delete the Group Name www allo com Version 2 0 36 PRI User Manual Q a Io Advanced 5 Advanced Settings This chapter consists of all the advanced settings Some of the important settings of the PRI Gateway are explained below 5 1 ISDN PRI Settings In this section you can view and configure ISDN settings for PRI Gateway Navigate Advanced gt ISDN PRI Settings This section provides the ability to modify the PRI settings depending on the carrier T1 E1 signaling switch type etc with respect to the service provider or any other companion Advanced PRI Settings span Type Enable Progress Indication SAVE CANCEL Figure 30 Advanced PRI Settings Span Type Select the carrier type E carrier E1 or T carrier T1 which depended on lines provided in your country Defau
40. way 192 166 0254 Figure 47 Network Status www allo com Version 2 0 54 PRI User Manual Q a om 9 Frequently Asked Questions 1 How to find the IP address of PRI Gateway Follow the below steps Connect a RJ45 cable from LAN port of the G W to your PC directly Set the PC network configuration as 192 168 113 xxx series Connect WAN port of G W to your network switch Open 192 168 113 2 in a browser Homepage will show you the WAN IP address of the device Access the G W using the WAN IP from your network 2 What are all the different ways you can connect PRI gateway with IPPBX Add SIP trunk tab in PRI gateway provides you three modes of connection which creates the connection between gateway and IPPBX Registration Mode is From Gateway Gateway is sending registration request to the IPPBX or any VoIP service provider Registration Mode is To Gateway Gateway is receiving registration request from any IPPBX as a SIP trunk in IPPBX Registration Mode is None It s an IP PEER trunk between gateway and IPPBX 3 Did routing is available in PRI Gateway www allo com Version 2 0 55 PRI User Manual Q a Io Call is coming from PRI trunk and going to IPPBX via SIP trunk Calling Number 9769657470 Called Number DID 80203500 to 80203600 PRI line Numbers Select Incoming from PRI Pattern as X Trim Digits 4 When call goes out of gateways via SIP tru
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