The Importance of Projector Maintenance
Contents
1. Select button to view the submenu options You will be presented with the screen as shown below gt Computer 1 Computer 2 gt HDMI Image select O Vee an gt S video image adjust Screen Sound Setting Setting option Information Network Exit Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type Step 3 Use the up down arrows AW to select the Power Management option as shown above and press the Select button to view the submenu You will be presented with the screen as shown below Power o management Direct on Off option P timer Count up Image select Lamp control y Image adjust Remote control Code 1 s re Security CESES Fan L1 Fan control Video delay control iE Setting Lamp counter Information Filter counter Warning log Sound Network MENUTENT Move Next Power management lt O Ready Shut down option Image select oO x Image adjust Timer Screen Sound Y Setting Information Network Select 14 Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type Step 5 Use the up down arrows AY to select the Timer option as shown below and press Select Step 6 Set the time using the up down arrows AW to select the appropriate time and then press Select to set the timer We suggest that the timer should be set for between 3 and 5 minutes Power management oReady O2. Shut down O Off Image select e Timer option Image adjust Screen Sound T Setting Information Network BW Exit NO SHOW FUNCTION The use of the No Show button on the remote control is to temporarily hide the screen contents from the audience whilst in this mode the lamp continues to run at a reduced output Therefore this option must not be used for long periods of time as this could cause premature aging of the lamp Promethean ActivCare Projector Maintenance 15
3. are separate entities to Promethean and maintenance and filter replacement is not covered under the Promethean manufacturer warranty For these reasons service providers are likely to make charges for maintenance work to be completed which Promethean cannot influence AUTO POWER OFF AND BLANK SCREEN FUNCTIONS There are certain measures that can be taken to assist in maintaining the life of the projector its parts and projector lamps Examples of these are outlined below For PRM 25 PRM 35 PRM 45 EST P1 UST P1 Managing the shut down process ensures that when the projector is not receiving any input it does not stay on unnecessarily check the user manual if your model number is not present here For example if a projector is turned on and at the end of the presentation the presenter forgets to switch the projector off the Shut down Management will ensure that after the specified amount of time of it not receiving any input from say the presenter s laptop it will shut down automatically Please see the following page for step by step instructions for the above models 6 Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type Step 1 Press the MENU button to open the OSD menu E eof F Image Computer Installation Installation Il Display Mode Presentation Brilliant Color 0 Brightness 50 Contrast 50 Sharpness Gamma Advanced Reset Menu Exit l Menu Select 4 gt ScrolaW Step
4. lamp life is approaching Replace the lamp with a new one promptly see pages 57 58 64 of the user manual Check the lamp control function see pages 24 46 and 60 There is also a section called Lamp Handling Precautions that states Lamp life may differ from lamp to lamp and according to the environment of use see page 58 in user manual PRM zo The filter in the PRM Z0 was designed not to require cleaning replacement only The projector has a built in counter that will prompt the user when it is time to replace This can be configured to be OFF 2000H Z000H 4000H the user manual states that this should be configured dependent upon the environment Promethean advise this should in all instances of environment be set at 2000H 4 Instructions on how these filters can be replaced are found in the User Manual and these should be followed precisely to ensure no damage is caused to the projector Additional Information If a Filter warning icon appears on the screen replace the filter immediately Failure to do so will lead to internal damage of the projector and invalidate the manufacturer warranty There is also a section called Lamp Handling Precautions that states Lamp life may differ from lamp to lamp and according to the environment of use see page 65 in the user manual 3 Replacement filters are not providera by Promethean under warranties as these are considered to e Consumables and are therefore e
5. the event that Promethean identifies that incorrect or unsuitable changes in factory settings have been the cause of any reported faults Promethean reserves the right not to service the faults under its warranty provision when these changes are viewed to have caused extreme physical or electrical stress as per Section III point A 4 of Promethean s Terms amp Conditions available from www PrometheanWorld com Warranty Promethean ActivCare Projector Maintenance Promethean ActivCare Power Management 12 Step 3 Use the up down AW arrows to move the selection box to the Power Management icon as shown below Step 4 Press Select twice and you will be presented with the screen as shown below Power management setting menu screen Step 5 Use the left right buttons lt gt to select Shut Down and then Step 6 Use the AW to move to the Timer option and then use the lt gt to set the required time We suggest that the timer should be set for between 3 and 5 minutes Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type 13 FOR PRM 30 Step 1 Press the MENU button to display the On Screen Menu as shown below gt Computer 1 O Computer 2 gt HDMI O Video Image select gt video image adjust Screen Sound Setting Information Network System Move Step 2 Use the up down AY arrows to select the Setting option as shown above and press the
6. 2 Press the cursor lt gt button to move to the Installation II menu Auto Source Off Auto Power Off min 0 Auto Power On Off Fan Speed Normal Lamp Mode Normal Advanced r Factory Reset Status Menu Exit Menu Select 4 gt ScrolaW Step 3 Press the cursor AW button to move up and down in the Installation II menu and select Auto Power Off min Press the cursor lt P button to set the number of minutes before automatic shutdown of the lamp when no signal is detected We suggest that the timer should be set for between 3 and 5 minutes The use of the Blank button on the remote control is to temporarily hide the screen contents from the audience whilst in this mode the lamp continues to run at a reduced output Therefore this option must not be used for long periods of time as this could cause premature ageing of the lamp 7 Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type LCD PROJECTORS Filters prevent dust from accumulating on the optical elements inside the projector Should the filter become clogged with dust particles it will reduce cooling fans effectiveness and may result in internal heat build up and adversely affect the life of the projector To maintain the life of the lamp once the projector is turned on wait at least five minutes before turning off Also the projector should not be left continuously running and should be off for approximately a
7. Promethean ActivCare The Importance of Projector Maintenance www PrometheanWorld com Warranty Y x Promethean Promethean ActivCare Introduction Projector Operation Lamp Mode Normal vs High Turning the Projector off Projector Environment Establishing Environmental Conditions and Cleaning Regimes Projector Type DLP Projectors Auto Power off and Blank Screen Functions LCD Projectors PRM 10 PRM 20 PRM zo Shut Down Function PRM 10 amp PRM 20 PRM zo No Show Function 2 Promethean ActivCare Projector Maintenance Contents Promethean ActivCare Introduction The following isa general guideline to the best practice for projector maintenance and the advice will vary depending on the type of projector in question Promethean strongly recommends that the projector user manual should always be consulted before any cleaning regimes are undertaken and or changes are made to the projector its settings or its components The Promethean and or Manufacturers warranty is a warranty against failure as a result of the product or components of the product failing as a result of workmanship or manufacture and not due to lack of or poor maintenance Promethean cannot be held liable for any actions taken by customers that adversely affect projectors thereby causing faults not inherently related to workmanship or manufacture In order to sustain the lifetime of a projector it is imperative that the projector is regularly mai
8. air filters removed Dust may accumulate on the optical elements degrading picture quality Do not put anything into the air intake vents Otherwise it may result in malfunction of the projector When reinserting the air filters be sure that the slit part is facing the outer side 1 Filter position 1 2 Filter position 2 Filter 1 Filter 2 Projector underside 10 Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type 11 SHUT DOWN FUNCTION There are certain measures that can be taken to assist in maintaining the life of the projector its parts and projector lamps Examples of these are outlined below For PRM 10 PRM 20 PRM 20A PRM 20A S PRM 20AV1 S and PRM 30 Managing the shut down process ensures that when the projector is not receiving any input it does not stay on unnecessarily For example if a projector is turned on and at the end of the presentation the presenter forgets to switch the projector off the Shut down Management will ensure that after the specified amount of time of it not receiving any input from say the presenter s laptop it will shut down automatically Please see below for step by step instructions for the above models FOR PRM 10 AND PRM 20 Step 1 Press the MENU button to display the On Screen Menu as shown below Step 2 Use the left right arrows lt P to move the red selection box to the Setting Menu icon as shown below and select s In
9. ervals dependant on the environment in which they are installed but there is no built in filter warning to prompt the customer to clean the filters Instructions on how to clean these air filters can be found in the projector user manual and Promethean recommends filters should be cleaned every 30 days as this is a relatively simple task and is not time intensive to complete Additional Information Check the LAMP REPLACE indicator If it lights the end of lamp life is approaching Replace the lamp with a new one promptly see pages 56 57 63 of the user manual For lamp control function see pages 24 46 and 59 8 Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type PRM 20 This projector has 2 air filters and has a built in filter warning capability which can be set to OFF 100H 200H Z00H Promethean suggest that this should not be set to any more than 100H3 but as this is meant as a reminder only Promethean strongly recommend that the filters be cleaned on a regular regime of every 30 days regardless of the hours used Instructions on how to clean these air filters can be found in the projector user manual and a sample of these instructions is shown below along with samples of what these filters look like and where they can be accessed from Removing and cleaning the filters is a simple task and takes only a short time to complete Additional Information Check the LAMP REPLACE indicator If it lights the end of
10. hich matches the timeframe it took for the dust to build up would be advisable i e weekly fortnightly monthly etc for the life of the projector In any event Promethean s recommendation is to check and clean filters every 30 days at a minimum 2 In the event that Promethean identifies that extreme environmental conditions have been the cause of any reported faults Promethean reserves the right not to service the faults under its warranty provision when if caused in whole or in part by extreme environment e extreme temperature or ssh as per Section III point A 4 of Promethean s Terms amp Conditions available from www PrometheanWorld com Warranty 5 Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type Depending on the type of projector the customer has the cleaning regimes and cleaning capability will vary DLP PROJECTORS Typically DLP projectors do not have air filters which need to be cleaned but they do have air filters which can be purchased and fitted for environments and geographical territories which experience above average heat humidity and or high levels of dust In these sorts of environments the fitted air filters will require frequent replacement by the customer Additionally it may also be necessary for the projector to be sent for regular maintenance to a skilled service provider Customers should contact Promethean for advice on the closest service provider to them These providers
11. importantly the lamp Turning the projector off at the electrical supply socket prevents this cooling process from engaging and leaves the projector to cool according to ambient temperatures which may be too high or too low to allow the projector to cool down optimally and will affect the on going operation of the projector Not allowing the projector to cool down correctly means parts of the lamp can distort which can cause the lamp to fail to strike i e light up and equally ages the lamp prematurely Use of the High or Bright lamp mode operates the projector lamp at a higher capacity than when in Normal or Eco mode This can greatly decrease expected lamp life Promethean s projector lamp warranty only covers lamps which fail as a result of poor workmanship or due to material faults which occur within the first 3000 hours or 3 years when operated in the Normal node or if operated in the High or Bright lamp mode the corresponding equivalent of usage hours Additional Terms and conditions apply Please visit en Prams A Ween for more information 4 Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Environment A major determinant of a projector s functionality and longevity is the environment within which it is situated Averagely high dusty or humid environments can cause unseen damage to a projector if not regularly maintained and serviced For example in dusty envi
12. n hour in every 24 hours Promethean recommend avoiding dusty smoky environments when you operate the projector Usage in these environments may cause poor image quality When you use the projector under dusty or smoky conditions dust may accumulate on the lens LCD panels or optical elements inside the projector degrading the quality of a projected image Symptoms can be flickering image projector cut out on off at irregular intervals poor colour images etc When the symptoms above are noticed customers should contact Promethean for advice on the closest suitably qualified provider to them to complete an internal clean of the projector Do not operate the projector with the air filters removed Dust may accumulate on the optical elements degrading picture quality and require specialist cleaning Do not put anything into the air intake vents Otherwise it may result in malfunction of the projector Please also visit www PrometheanKB com and search for 10343 This is the identification number of an article specifically on Promethean LCD projectors LCD projectors sold by Promethean PRM 10 PRM 20 PRM 20A PRM 20AG PRM 20AV1 S and PRM zZo will have air filters and the cleaning regimes will vary as outlined in the Establishing Environmental Conditions and Cleaning Regimes section above Below is some key information regarding these projectors PRM 10 There are 2 filters in the PRM 10 which must be cleaned by the end user at int
13. ntained in line with the user guide and manual The frequency and type of maintenance is subject to numerous factors such as Operation of the projector e Environment in which the projector is situated e Type of Projector e g DLP LCD Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Operation LAMP MODE NORMAL VS HIGH It is recommended that the projector is operated in a Normal mode rather than in a High mode as this typically meets most user needs Instances where High mode may be necessary is where lights in the room cannot be switched off and therefore the ambient light washes out the projected image or where the room is of an extremely large size such as 300 seat auditoriums Persistent use of High mode forces the lamp to work at a higher capacity to achieve the greater light output and significantly reduces the lifetime of a lamp when compared to use in Normal mode Therefore consistent use of the projector on the High mode for sustained periods of time will require more frequent lamp replacement TURNING THE PROJECTOR OFF When turning the projector off utilising the correct Power off function on the remote control or on the projector the projector is set up to enter an off mode which sets in motion a cooling process to ensure that the projector is powered down in the optimal way to maintain the lifetime of the projector its components and
14. ronments dust can settle both on the lamp and within the projector itself which can build up over time and cause both of these to overheat and thereby reduce their lifetimes The effectiveness of lamps can be particularly affected as a result of dust settling on the lens as this dust can get burnt on reducing the effectiveness of the lamp luminescence and causing projected images to appear washed out or blurred Projectors have a cooling system to draw air in to keep the projector at an optimal temperature during and after use In order to prevent an excess of dust getting into the projector workings such as the electronics and fans there are air filters which need to be regularly cleaned If these are not cleaned on a regular basis these become clogged with dust which in turn prevents the air from circulating and causes the projector to overheat thereby causing damage to the projector If the air filters become blocked then air will continue to be drawn in through other sources in the projector which are unfiltered This air contains dust particles which are then attracted to the hottest parts of the projector internals potentially causing overheating and further image degradation In addition this dust can then settle on the optics which then require specialist cleaning High humidity environments further exacerbate the above situations as the moisture in the air adheres the dust particles to the parts of the projector causing overheating and dus
15. t collection to occur at a more rapid pace For these reasons Promethean advise customers to check the Maintenance section of their user manuals to see which parts can and should be cleaned regularly according to the directions set out therein ESTABLISHING ENVIRONMENTAL CONDITIONS AND CLEANING REGIMES As each environment will have its own individual conditions it is difficult to definitively state what cleaning regimes will work best for individual projectors or indeed what type of environment it is However in order to begin to estimate the environmental conditions or relevant cleaning maintenance regime we recommend that for the first 3 months after installation the filters depending on type of projector are checked on a weekly basis to gauge how affected these are by the environment If for example after the first week there is no effect to the filters return to these the following week to check again If there is still no change then return to the projector the following week After a month it should be possible to ascertain how affected the filters are by the environment and therefore a cleaning regime can be implemented accordingly In all cases it should be determinable by the 3rd month of following the above checking process what kind of environment the projector is in If there is a build up of dust in the first few weeks then it is clear that the environment is subject to above average conditions and therefore a cleaning regime w
16. xcluded from the Promethean Warranty as per Section III point A 7 of Promethean s Terms amp Conditions available from www PrometheanWorld com Warranty 4 In the event that Promethean identifies that incorrect or unsuitable Cange in factory settings have been the cause of any reported faults Promethean reserves the right not to service the faults under its warranty provision when these changes are viewed to have caused extreme physical or electrical stress as per Section III point A 4 of Promethean s Terms amp Conditions available from www PrometheanWorld com Warranty 9 Promethean ActivCare Projector Maintenance Promethean ActivCare Projector Type Cleaning the Air Filters Air filters prevent dust from accumulating on the surface of the optical elements inside the projector Should the air filters become clogged with dust particles they will reduce cooling fans effectiveness and may result in a buildup of internal heat and adversely affect the life of the projector Clean the air filters by following the steps below F Turn off the projector and unplug the AC power cord from the AC outlet Turn over the projector and remove the air filters by pulling the latches upward 2 3 Clean the air filters with a brush or rinse them softly When rinsing the air filters dry them well 4 Replace the air filters properly Make sure that the air filters are fully inserted CAUTION Do not operate the projector with the
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