Pinnacle Version 4.0.20
Contents
1. 15 16 17 18 19 20 21 22 23 24 CKP AC982 amp 1279 Even though an alarm is not routed to the computer on which OASIS is running the OASIS icon still alarms In addition if you clear the alarm in OASIS the alarm is also cleared from the Pinnacle Pending Alarms list Workaround Do not place icons on an OASIS map that are set to alarm on other computers CKP AC1045 Maps with a large number of icons on them can cause system sluggishness in OASIS CKP AC1147 Doors that are in the process of unlocking when OASIS starts are displayed in the active list even though they are closed and locked by the time OASIS loads Also doors that are held open when OASIS starts up do not display in the active list at all CKP AC1270 When there are two icons for the same device on an OASIS map and the device is activated the device name displays twice under the OASIS Active Devices CKP AC1271 When an alarm occurs twice without the first instance of the alarm being acknowledged OASIS only removes the first instance of the alarm from Pinnacle Both alarms are removed from OASIS but only the first alarm is removed from the Pinnacle Pending Alarms list Note This issue cannot be addressed since fixing it would break a previously fixed issue CKP AC 1044 The previous fix blocked duplicate alarms from being listed in OASIS CKP AC1280 Occasionally Socket TimeOut Errors occur while executing actions in OASIS Workaround C2. 40 CKP AC931 Previously a capture image on a blank cardholder displayed that image for all blank cardholders Now you are required to open a saved cardholder before you are allowed to assign an image or signature 41 CKP AC942 Users with Cardholder access can now see the Configuration option on the menu bar 42 CKP AC1059 In the past release images were being saved to the image library rather than to the main cardholder image This issue is now fixed 43 CKP AC1113 Formally when the vertical scrollbar was visible both the arrow of the data type in the drop down list and the ellipses for the calendar were not visible The screen design has been modified to work as expected 9 of 18 44 45 46 Pinnacle 4 0 20 Release Notes CKP AC1394 Earlier Cardholder s hot stamp field displayed a blank window when you enter invalid characters and then attempt to save This now works as expected CKP AC1562 In certain scenarios custom field data was lost when saving a Cardholder record This issue is now fixed CKP AC1737 Middle initial field no longer automatically inserts an unnecessary space Cleanup Utility Administrative Management 47 CKP AC839 Closing the Cleanup Utility now also removes this task from Windows Task Manager Custom Fields 48 49 50 51 CKP AC909 When you deleted a custom pull down field an error was written to the ErrorLog even though the pull down field was deleted as exp
3. CKP AC372 As designed typing in the drop list to find a Cardholder modifies the last name field See the Pinnacle 4 0 User Manual for more information Cleanup Administrative Management and Ping Utilities 4 CKP AC840 The Clean Up and Ping utilities cannot be used at the same time on the same Pinnacle workstation Ping is considered to be a diagnostic tool and its use should be limited to troubleshooting tasks only under Dealer Support guidance Database Partitioning 5 CKP AC922 A non Administrator cannot delete Pinnacle devices regardless of the User permissions An error displays Item cannot be deleted due to lack of permission Devices can be modified and renamed just not deleted 6 CKP AC929 Deleting a shared Cardholder removes that Cardholder record from all partitions If the intent is to remove a Cardholder from only one partition the Sharing Devices Screen should be used Device Setup 7 CKP AC1105 When XP Professional Service Pack 2 is configured on a client if the Device Setup tree hangs when opening reference Appendix A of the Pinnacle 4 0 Software Installation Manual for guidance 8 CKP AC1538 As designed you cannot drag and drop items from an AC 1200 Legacy to a LANLink controller Help 9 CKP AC789 The Pinnacle minor revision number is now included in the Help About box Installation 10 CKP AC1541 The Windows installer window pops up multiple times during the install The appearance of t
4. CKP AC905 amp 1205 For magstripe readers anti passback is now functioning properly when two AC 1200 modules are installed on the same backplane 7 CKP AC1069 amp 1098 Turning on off outputs on a module now correctly displays the on off events 8 CKP AC1189 When deleting a module errors were written to the log even though the module was deleted successfully This issue is now fixed 9 CKP AC1230 The AC 1200 firmware previously returned 02 for the device status when 00 off or 01 on was expected 10 CKP AC1243 When an output or input on a module is copied to the same or different module errors are no longer written to the log Access Levels 11 CKP AC72 988 amp 1577 Controllers were not immediately updated when an Access Level is deleted This issue affected the following When a cardholder with multiple access levels was deleted from an access level the cardholder is still admitted ALOC was triggered regardless of the Access Level that granted the cardholder entry These issues are now resolved 12 CKP AC118 Calendar control for Cardholders Access Level expiration date no longer disappears after two clicks 13 CKP AC809 When saving an Access Level the confirmation screen previously read Access Level save successfully The confirmation dialog box now reads Access level saved successfully 14 CKP AC985 Modifying an Access Level no longer causes the DCS service to occasionally hang 15 CKP
5. Restore only one file at a time to an Archive Backup Cleanup Utility Administrative Management 5 CKP AC1020 The Scan button is grayed out in Cardholders who have not used their card for XX when data is deleted from days month year field Workaround Select another option again then go back to Cardholders who have not used their card Then enter the number of months or years first before deleting the number of days Custom Fields 6 CKP AC1213 Renaming a custom field produces an error entry in the AMTErrorLog and the field is not renamed as expected Workaround Delete and recreate the custom field entry 16 of 18 Pinnacle 4 0 20 Release Notes Disconnect Reconnect 7 CKP AC216 The user is not notified when the LAN connection to the server is interrupted however events resume on the client after server was restarted Guidance Some screens including the Device Setup Screen may need to be restarted by logging out of Pinnacle and logging in again Duress 8 CKP AC140 An error occurs when an attempt is made to disable an existing Duress Code Workaround Keep the Duress Code enabled but configure the Duress Code to have a value of NULL Device Setup 9 CKP AC663 When a TC setting is modified an internal refresh of that TC occurs Because of this the end user will see a TC Refresh Succeeded event but no TC Refresh Scheduled event Event Monitor 10 CKP AC179 The following System Events do not fu
6. alarms in two different partitions routed users to the incorrect partition Device Setup 58 59 60 61 62 63 64 65 66 67 CKP AC132 The deactivation of certain devices did not actually deactivate the device This issue is now fixed CKP AC174 amp 1104 Earlier a newly added cardholder was assisted with a card read until the TC is refreshed Now when a newly added cardholder presents their card an Admitted event is issued as expected CKP AC282 Under the Input Output control tab of the Output properties screen the left side now lists Input and Type instead of Output and Type CKP AC336 Previously a total of 33 Inputs could be added to a TC Now the correct amount of inputs can be added to a TC and not more than that CKP AC439 When the Time Zone Offset was modified for an MC a MC Added event was displayed As fixed the correct event of MC Modified is displayed CKP AC936 Modifications to the Report Request To Exit Time Zone Door now is properly saved CKP AC1176 Copying and pasting outputs to a module no longer causes errors in the log CKP AC1177 amp 1524 When you create a TC and it is in the middle of a refresh you can now add a door without causing Pinnacle to lock up CKP AC1190 An error displays when deleting an individual output where the output did not get removed from Device Setup Screen This issue is now fixed CKP AC1612 Errors were generated in the log when copying
7. and pasting an output module under the same TC The module appeared to copy successfully but it was not possible to activate an output via User Action This issue is now resolved 10 of 18 Pinnacle 4 0 20 Release Notes EventLink Utility 68 CKP AC680 amp 697 When the EventLink grid was sorted with the latest event coming in at the top EventLink did not display images This issue is now fixed Events 69 CKP AC273 Executing any action in the Actions screen no longer causes an at to display in the Description column 70 CKP AC298 When a TC property was modified two TC Modified events appear in the Event Monitor Now corrected only one TC Modified event appears in the Event Monitor when a TC property is modified 71 CKP AC358 Deactivate inputs previously generated the following description Input deactivated by This is now fixed 72 CKP AC369 Canceling out of the Network Properties screen had caused 2 Network Modified events This now works as expected Event Monitor 73 CKP AC81 An error in the Event Monitor grid that appeared when sorting the columns is now fixed 74 CKP AC194 The error Text property is read only no longer appears in the AMT error log while opening the Properties tab of the Event Monitor 75 CKP AC361 In the viewer the reader events now line up in the description column reader events are no longer pushed 2 3 spaces to the right Filters 76 CKP AC152 A F
8. any WAV file was set for an audible alarm the alarm sound previously would not stop even after the alarm was acknowledged The WAV file for an audible alarm now stops as expected CKP AC1051 amp 1204 amp 1138 Multiple AlarmPopUpEXE exe and CKP AudibleAlarm exe entries in the Task Manager no longer remain in Windows Task Manager after Pinnacle is closed and all of the Pinnacle services are stopped CKP AC1366 amp 1515 When an alarm was routed to a computer and that user was logged out a pop up alarm still displayed The pop up displays but it is no longer possible to execute an action on the pop up until a user logs into the Pinnacle Administrator CKP AC1305 1418 amp 1507 Based on Alarm Routing a certain login scenario causes Pending Alarms not to be displayed This issue is now fixed CKP AC 1485 Previously the count on the Alarms button did not match the number of alarms in the Pending Alarms list The Alarms button and the Pending Alarms grid are now synchronized using the record count of the grid to update the count on the Alarms button CKP AC1486 When a filter consists of a Door Forced event for specific doors the filter now correctly triggers an alarm CKP AC1714 Right clicking on an alarm and selecting Acknowledge amp Clear previously prompted the user for comments but did not always clear the alarm This issue is now fixed AMTError Log 30 31 32 CKP AC1534 Errors are no longer logged to
9. line is available direct from Checkpoint Cardholders are seamlessly added deleted or modified using visitor data including name activation expiration date and class Visitor activity Admitted Access Denied etc is simply recorded within Pinnacle in a manner consistent with other Cardholders Reader events are recorded in the Event Archive including the name of the Cardholder currently in possession of the card and his Cardholder ID Other visitor management capabilities including employees visited number of visits date of last visit etc are provided by PassagePoint as needed 4 of 18 Pinnacle 4 0 20 Release Notes Enhanced Documentation and On line Help A full line of both PDF and on line documentation now exists for Pinnacle 4 0 The following documents are available in PDF format Pinnacle 4 0 User Manual Pinnacle 4 0 Software Installation Guide 32 Bit Controller LANLink AC 1200 AC 1208 Installation Manual Service Utilities Guide User Interface Utilities Guide Functional Utilities Guide 32 bit CPU Interface Port Utility Guide Pinnacle 4 0 SDK Guide for Integrators In addition a comprehensive and user friendly on line help is now included with the Pinnacle Administrator program Version Compatibility Chart AC 900 AC 900 AC 600 AC 600 Server LANLink AC 1200 AC 1200 Firmware Firmware Firmware Firmware Head End Software Software COM AC 1208 AC 1208 Rev 2 Rev 1 Re
10. AC1011 When you delete a Cardholder from an Access Level only a appeared instead of the cardholder name in Event Monitor and Event Grid Device column The cardholder name now appears as expected 16 CKP AC1184 You can now correctly save Cardholders to an Access Level within the Access Level screen 17 CKP AC1185 No Access Level Added event was generated when you saved an Access Level without any reader devices added to it The event was only generated after you add readers to the Access Level This now works as expected 18 CKP AC1509 Adding or removing readers from an Access Level no longer produces errors in the PinnacleErrorLog 19 CKP AC1586 If no Access Levels exist in the system you no longer see an error in PinnacleErrorLog txt when adding a Cardholder Alarms 20 CKP AC467 related to 1731 Occasionally a bunch of numbers and extra unnecessary information was displayed in the top portion of a pop up alarm window This extra information no longer appears in the pop up alarm window 21 CKP AC670 When columns were reordered in the Pending Alarms Screen information was displayed in the wrong column Information is now displayed correctly in the Pending Alarms Screen 22 CKP AC949 Now you can successfully remove an audible alarm action from an existing configured alarm without an error being generated 8 of 18 23 24 25 26 27 28 29 Pinnacle 4 0 20 Release Notes CKP AC986 When
11. Checkpoint Confidence To do more Pinnacle Version 4 0 20 Release Notes 5 19 2005 Table of Contents New Features E E T E A E E A RA 3 LANEmk Controller sneren nne Pa en a a a A ee a a T e ETE E ATE R EiS 3 E mail Ple aint EE E E 3 Network Configuration Report ieie erao aeaoe erra aeaaee tuck acts Ee s pap tea S EEEa E Sa n els oaea pass SETETEST R eo IEE EESTE da pas SETERS 4 32 bit CPU Interface Port Utility cotilla tirita Tones ando Eaa tots diari 4 Guard Authorization aiii Ea a aa a a E EO a a E A a EE EEEa 4 Visitor Manage AT ar a ADA aa sa uae bias deena aa a A aa a aE a 4 Enhanced Documentation and On line Help err cone cn ne conc eae enot S ESEESE EE S Eo TES EEEo EE Enst recono 5 Version Compatibility Chart e aer Ea 5 A e ara ore fodas ae rra r EE lies E Aea e SO ESTEE Eae TE Espa sopa anaE iii lidades ide abb sda 5 Significant Issues Resolved in Pinnacle 4 0 20 s seosossesoossesessoesessossesoesseseosossessossesoessesoesoesessossesoessesoesoesessossessossesoessesessossesss 6 Alarms GUI Improvements Serisine e a ee a aea cdr aae Say aa Paco AO EEEN E EEE 6 Badeing Guard Draw tata a eT nat tii dA ado das aaa dede 6 A O ON 6 Database Partitioning ua iii ii 6 A O NN O NN 6 Event MOMO ito A A A 6 El ide EE A EEE 7 InstallatiOn il nadia c 7 Repita COURO PRERESI SERIA DD EE 7 Time ZONES ii ii 7 EE AL RAEE decir da so inline ica Ea 7 Other Issues Resolved in Pinnacle 4 0 20 ss
12. Management ee ceeceecesecesecesecssecseeeseeeneeseeeceesecsecaecsaecsaecsaecaeecseseaeseaeeeeeeesseeeaeenaes 16 Custom Held ccoo a indi ni dead bend ensaia ani anta nada Ea 16 Disconnect Recomenda dh beta see caga didas 17 DSi ii 17 Device SETUP aci cOn 17 Event Monti AAA 17 Hold ia AAA 17 Install a A AAA 17 Report os Ls Ri aan tow LE casa e dado He ou anaes ah ee sah da AC ap an N dae au ES ado LR Savana 17 Schedule BacklP cir a ii 17 Known Issues in OASIS sssssssssssessssessssesessessssessessssessessesessessesessessesesessssessesessessaseesesassesessassesessessesessessesessessesessessesessens 18 20f18 Pinnacle 4 0 20 Release Notes New Features LANLink Controller LANLink is an Ethernet ready access control and event management controller Building off of Checkpoint s highly successful 32 bit AC 1200 and AC 1208 serial based controllers LANLink delivers unmatched modularity supporting installations from a single reader to an enterprise wide system LANLink M1200 is offered in two starting configurations The first is an eight reader controller with up to four optional I O panels the second is a two reader I O controller for a mixture of reader and I O support on a single backplane The LANLink M1208 provides two reader and four reader offerings in a more compact format At the center of the design is the TCP IP addressable LANLink COM LC Module It communicates over an Ethernet instead of RS 485 The LANLi
13. a 13 A sta ccd eeaiey eee saia E ea deca T un beh aed wap E Dassen bed awa A A a NOBEL dai geben beh Senda sabeueathge SR anais nao A esa seperate 13 A ee ites ee A See eA ate ea ed ess E Se E a See esas Dt ed A a Sos ats oe 13 A OS 14 SETVICES ai na A a ind o di doled EEE 14 Time LOMA A A RSA RD OR NPR 14 User ACUSA a A A A ATA iodo 14 A O NON 14 Virtual MEM A tie 14 1 of 18 Pinnacle 4 0 20 Release Notes Pinnacle Application NoteS ocoooooonoooncoonconcnononononinonoconn coco noneronncnonconnconoconononononone nono corroe roce cooncnnco nooo no sado ando secs e as s sss esos 15 ACA aia ota Ta E 15 Bad Si urraca a A Aoi 15 Cardholders ia A A A AAA deis 15 Cleanup Administrative Management and Ping Utilities ecra cnn conc rnnn ci nccnnecnnos 15 Database Partitioning cian li Rio ao IEE ibi aeb dota Sotnas 15 Device Setups ico ad A iio 15 E NEL SEAN aslo ae a SaaS os sins Lode OO AEE STORER es Lo ha ood RUE Lola Bas Sotnas 15 InstallatiOn 2 5 oe A A A ii 15 License Ed A E EE T incon beter SE eb ASS siena 15 Reports in ii 15 Service Manara aid 15 System SEMI A ii indi 16 TIME LAMA EE dace E area O E Cedo ase Enio sage Race asa Stats orando Se tun teessteton EE 16 Visitor Manager econ 16 Known Issues in Pinnacle 4 0 20 ssssscsssssssssssssessessssessessssessersesssessesessessesessessssessessesesassesessessesesessesessessesessessesessersesessens 16 E O NON 16 Archive Backups AN 16 Cleanup Utility Administrative
14. a Generator when attempting to select which readers are desired in the Last Admitted Event Report Pinnacle displayed an incomplete list of readers Last Admitted Report Cardholder Summary Report Cardholder Track Report Cardholders Report and Event Archive Report now all show a list of Readers from the current user s partition during the report generation process 128 CKP AC1242 In the Groups report the group name used an entire page regardless of where a page break actually occurred This issue is now fixed 129 CKP AC1336 In the Reader Track Report date time columns are no longer truncated so that the time is cut off 130 CKP AC1409 The Date Time column in the red bordered box was truncated after 12 characters e g you can only see half of the 13 character This issue is now fixed 131 CKP AC1587 Formulas built for a specific Custom Field were not limited to that field all Custom Fields were incorrectly searched for the specified value This issue is now resolved 132 CKP AC1590 Cleared alarms were out of order and duplicated in the Alarms Report The Alarms Report is now CKP AC816 Previously if you had several TCs in the Reminders list and you selected several of them then click Cancel Refresh only the refresh on the last TC selected was canceled This issue is now fixed sorted by Alarm ID Note Duplicate alarms will still appear in the report if they are configured as the same Alarm ID due to the incremental alarm coun
15. ate access to and permissions to the SMTP server either directly or through a hub or router 3 of 18 Pinnacle 4 0 20 Release Notes Notes There is no practical limit to the number of recipients for the selected filter Each recipient will be assigned its own Time Zone during which the e mail feature will be active The same recipient can be associated with multiple filters When a single event passes multiple filters each filter associated with a Send E Mail action to the same recipient will prompt multiple e mails to be sent The subject of the email will be Pinnacle Event and include the Event Device and Description fields e g Door Forced Open Lobby Door M2T7 Network Configuration Report The Pinnacle Network Configuration Report contains all Device Setup information for any device attached to the Pinnacle network including LANLink Controllers Terminal Controllers Main Controllers Doors Reader Inputs and Outputs 32 bit CPU Interface Port Utility The 32 bit CPU Interface Port Utility allows you to download and install the latest firmware files on LANLink and AC 1200 Series Terminal Controllers The 32 bit CPU Interface Port Utility can be installed on any computer which has an available COM port and is within 25 feet of the terminal controllers that you are upgrading A 32 bit CPU Interface Port Utility Cable is available from Checkpoint Systems Inc that can be used to connect the COM port on a
16. both the AMTErrorLog and the PinnacleErrorLog Now errors are only logged correctly to the PinnacleErrorLog the appropriate log CKP AC1537 Occasionally a 60 connections exhausted to the SQL Server database error was written to the log This issue is now fixed CKP AC854 Deleting an input or output no longer causes an error in the AMTError log Archive Backup 33 34 CKP AC1743 Previously when executing an archive backup errors were posted in the log even though the backup was successful This issue is now fixed CKP AC1744 After successfully restoring an Archive Backup errors were erroneously displayed in the log and events stopped This issue is now resolved Badging GuardDraw 35 CKP AC262 After closing Pinnacle the GuardDraw executable is now removed from Windows Task Manager as expected 36 CKP AC1048 When attempting to print badges that have a magstripe and you want to encode information on the stripe you no longer need to have a picture assigned to a cardholder in order for the popup menu item Printer Encode Setup to be enabled Cardholders 37 CKP AC148 Some drop down lists were not large enough to display full text One example is Cardholder Access Levels This issue is now fixed 38 CKP AC385 In the Cardholder Screen a user can now print preview a badge from the context menu without an image 39 CKP AC675 When a new Cardholder is created the General Info tab now automatically displays
17. ected This was seen only when cardholders were in the system This issue is now fixed CKP AC916 Earlier creating a custom field with a length of 51 or more characters caused incorrect data to be saved to the database Now if you attempt to create a custom field with a length of 51 or more characters you see an error message specifying no more than 50 characters can be entered CKP AC1123 Previously deleting a custom field from drop down list that only had one selection deleted the default Blank option This issue is now fixed CKP AC1214 The first time you select a calendar custom field in the Cardholders screen an error was written to the log file This issue is no longer the case Database Partitioning 52 53 54 55 56 Sk CKP AC626 An Access Violation no longer displays when a scheduled refresh occurred for a TC that was no longer shared CKP AC812 Previously when Partition 1 TCs are refreshed and then a Partition 2 user logged in where the Reminders count was 0 the TC Controllers still refreshed even though selecting the Reminder button displayed no refreshes and the count returned to 0 This now works as expected CKP AC828 Data now correctly displays in the Network Configuration report for a Partition administrator CKP AC832 Partition Added was incorrectly spelled as Partition Added CKP AC1514 Holidays defined in one partition were affecting the operation of other partitions CKP AC1601 Earlier configured
18. he save This was not consistent with the behavior on the Role tab Any blank characters are now removed after saving 147 CKP AC102 Errors were written to the log when saving permissions for a Role CKPUserDoc line 0 note the permission did save properly with no functionality issue This is now fixed 148 CKP AC1119 Previously when deleting a User or Role a delete verification message displayed with the title of Project1 Title of the message now reads Users Screen Virtual Memory 149 CKP AC1320 amp 1378 Virtual Memory and Handle no longer significantly increases when generating Reader events 150 CKP AC1634 Scheduled refreshes of all TCs was causing both Virtual Memory and handles to increase in the DCS exe service This issue is now fixed 14 of 18 Pinnacle 4 0 20 Release Notes Pinnacle Application Notes AC 1200 1 CKP AC864 958 1050 amp 1532 The firmware download feature in the Device Setup Screen has been removed from this version of Pinnacle as the TC firmware download feature in the Device Setup Screen was very slow and occasionally unreliable Instead a new utility 32 bit CPU Interface Port Utility was created for downloading firmware to controllers See the 32 bit CPU Interface Port Utility Guide for complete details Badging 2 CKP AC1040 GuardDraw does not support the encoding of cards using Dorado s legacy EMPI format ANSI card encoding of track 1 2 or 3 is support by GuardDraw Cardholders 3
19. hese Windows installer messages is necessary for the installation to complete For text explaining the appearance of the messages reference the Pinnacle 4 0 Software Installation Manual License Editor 11 CKP AC1254 The wording of an error message for violating the number of workstation licenses current reads Cannot log user on there was an unknown error This should be interpreted as The number of Pinnacle workstation licenses has been exceeded Reports 12 CKP AC1304 It may sometimes be necessary to configure the report printer for Landscape mode so that columns are not cut off Service Manager 13 CKP AC177 The Pinnacle Service Manager will include some services for specific configurations such as a Database Server only Running additional services is harmless and does not impact the overall performance of Pinnacle 15 of 18 Pinnacle 4 0 20 Release Notes System Settings 14 CKP AC269 Note when adjusting the maximum Access Level per Cardholder the change will not take effect until the next Pinnacle login Time Zone 15 CKP AC1770 To view all intervals of a particular Time Zone at once run a time zone report Visitor Management 16 CKP AC1753 PassagePoint does not subsequently update Pinnacle when one modifies cardholder information For example modifying a cardholder s first or last name in PassagePoint after the cardholder is signed in will not subsequently be updated in Pinnacle As a workar
20. ilter containing a reader cardholder assigned to an Alarm or EGO did not cause the respective Alarm or Output to occur This feature now works as expected 77 CKP AC196 Errors are no longer written to the AMT error log when opening the Filters screen 78 CKP AC923 A confirmation box previously non existent now displays after a Filter is successfully deleted 79 CKP AC953 In the Filters Screen when you expand the Users folder the icon representing the user is now correctly displayed as a folder instead of a person icon 80 CKP AC1334 The Filter Screen no longer allows a user to create of a filter using the reserved name of lt All Events gt 81 CKP AC1730 Filters containing All Readers did not produce the correct WHERE clause This issue is now fixed Groups 82 CKP AC540 amp 853 After creating a device group and clicking Save to save changes the Save button remained active The Save button is no longer active once you have saved your changes 83 CKP AC541 amp 964 In the Groups screen groups can now be renamed while previously the Rename button did not work properly 84 CKP AC1070 8 1144 When creating and saving a group two events Group Added and Group Renamed were erroneously generated These issues are fixed HID Corporate 1000 including Card and Pin 85 CKP AC1016 With the HID Corp 1000 cardholder when one inserted or returned a card the data is not immediately sent to the hardware Thi
21. ive and Last Admitted Event reports now allow the user to filter based Class 118 CKP AC494 In a Cardholder Report using a calendar field and the like comparison in the Formula now displays the correct information 119 CKP AC542 The Access Level Report now displays all information 120 CKP AC623 Previously the Last Admitted report displayed blank data for Cardholders that did not have a last admitted event Now if there is no last admitted event for a cardholder the cardholder is not included in the report 121 CKP AC950 In an Event Archive Report when a Filter was used that contained a User made Group no data displayed This now works as expected 122 CKP AC1021 Reports can now be sorted by topic field 123 CKP AC1055 Running a Network Configuration report caused the following error to display An error occurred while activating or suppressing a sub report Then when clicking OK and the report ran This issue is now fixed 124 CKP AC1056 The Network Configuration report now contains firmware versions for TCs or MCs 125 CKP AC1057 The Network Configuration report no longer displays items that are cut off or should not be displayed 126 CKP AC1058 Selecting the Cancel button in the Reports main window did not cause the window to close The Cancel button is now grayed out so the user is unable to click it rather to close the Report screen click the Close button or select File gt Exit 127 CKP AC1180 In the Formul
22. lick the Exit button in the error message and continue working in OASIS CKP AC1281 Occasionally OASISPinnacleServerExe exe closes when an OASIS client is started Workaround Run this executable manually and restart OASIS CKP AC1284 It is necessary install OASIS on the C drive If you select any drive but the C Drive during the installation process for either the Checkpoint CIM or OASIS you will see an OASIS not found error message when you attempt to start OASIS from within Pinnacle Guidance Select Drive C only CKP AC1658 Currently there is no capability to place an LC on an OASIS map CKP AC1785 OASIS requires unique descriptions for each device If descriptions are not unique OASIS may improperly ignore an event for status such as changing an icon color This was observed when a door and reader had the same name description The door would lock and unlock but the icon would not change color because the reader was linked to the door event Workaround In OASIS always provide a unique description for each device 18 of 18
23. n Assisted event will not unlock the door This now works as expected Event Monitor Usability Improvement 13 CKP AC238 When changes are made in the column width and position these settings are now saved on that particular client computer for recall when the Pinnacle Administrator closes and then opens Pinnacle 6 of 18 Pinnacle 4 0 20 Release Notes Filters Usability Improvement 14 CKP AC1130 The list of configured cameras is now displayed on the Filters Screen for use in building filters Installation Installation Improvement s 15 CKP AC230 Now with Pinnacle v4 0 and above only the Pinnacle re installation program does not repeat questions that the user answered during the original installation 16 CKP AC647 Install instructions and installation screens have been modified to inform the installer that only a domain user with Administrative rights can install Pinnacle Reports Report Improvement s 17 CKP AC1587 Formulas built for a specific Custom Field are now limited to that field 18 CKP AC1691 amp CKP AC 1692 The Reader Track Report previously listed events for specified readers but the list was not sorted by date time The Reader Track Report now lists events sorted by Transaction ID Similarly the Cardholder Track Report was not sorted by date time The Cardholder Track Report now also lists event sorted by Transaction ID 19 CKP AC1703 The Event Archive Report now runs significantly faster when
24. n an alarm came in the Pinnacle server or client received an error message Run time error 0 with a title of CKPPendingAlarmsDoc The Pending Alarms screen in turn displayed hash marks making it unusable This issue is now fixed 12 of 18 Pinnacle 4 0 20 Release Notes Refresh 109 CKP AC316 If a door is manually unlocked and an intelligent refresh occurs the door now remains unlocked as expected Reminders 110 111 CKP AC863 From the Reminders screen restarting a TC refresh actually canceled the refresh This now works as expected 112 CKP AC971 Reminders no longer clear when Pinnacle services are stopped and re started 113 CKP AC1062 Randomly doors did not respond to the lock command in the Reminders screen This issue is now fixed Reports 114 CKP AC208 In the Alarms report the last comment entered for an alarm is no longer duplicated in the report 115 CKP AC223 The addition of new reports to Pinnacle was causing the Reports list to drop some reports Now when you add a new report to Pinnacle the list of all reports is accurate 116 CKP AC301 amp 1236 Input Output Links report no longer displays truncated columns 117 CKP AC323 In the Cardholder Report there was no way to filter information via Cardholder Class This was also true of the following reports Cardholder Summary Cardholder Track Event Archive and Last Admitted Event The Cardholder Cardholder Summary Cardholder Track Event Arch
25. narios 1 Even though a cardholder improperly exited an area the system grants access but logs the event for reporting or 11 even though a cardholder improperly entered an area the system allows the cardholder to exit but logs the event for reporting o Note With global and soft APB only terminal controllers that appear under a LANLink COM LC Module on the Device Setup Screen can be members of an APB zone Mixed LAN and serial supported installations allow additions to the existing system Web based diagnostics for IP controller analysis from any networked computer via the LANLink COM LC Module Discovery Utility shipped on the Pinnacle CD o Note The Discovery Utility works by sending out a UDP broadcast to locate all LANLink COM LC Modules on the local area network a Web interface is included as one of the selectable options E mail Filters E mail configuration enables events in a filter to trigger the sending of an e mail message to a list of recipients Any event originating from any Pinnacle device including the computer can trigger the sending of an e mail An SMTP server is responsible for sending the messages Once the SMTP address is set the entered address is the SMTP address used for all e mail filters Ask your IT department for the SMTP address through which you can send messages The computer from which the messages are sent either the Pinnacle Application Server or the Pinnacle Client must have the appropri
26. nction as expected when included in a Filter System Time Backup Started Backup Completed Acknowledged and Scheduled Network Refresh For example when a Filter containing System Time is assigned to a Viewer the System Time events will not display in that Viewer Holidays 11 CKP AC287 Highlighting a Holiday did not activate the Delete button The keyboard delete button worked but confirmation dialog says Holidays Saved This will be scheduled for future resolution Installation 12 CKP AC5383 Uninstall removes the appropriate libraries and entries but does leave some traces in the registry none of which are harmful or prevent a new installation Reports 13 CKP AC1767 The Groups Report Formula Generator incorrectly includes lt All APB Zones gt lt All LAN Controllers gt and lt All Network NICs gt Schedule Backup 14 CKP AC1763 When the Repeat Interval for a scheduled backup is set to Once an error displays in the log and the backup does not complete The backup either says Backup Failed or Backup Completed This problem does not occur for a scheduled Refresh or Message that is set to occur once Workaround Set the Repeat Interval for anything other than Once 17 of 18 Pinnacle 4 0 20 Release Notes Known Issues in OASIS Due to code limitations unless specified these listed issues cannot be addressed at this time Enhanced mapping in general is set on the roadmap for future scheduling
27. ng the services This issue is now fixed 139 CKP AC1693 Stopping the services caused an error in the log even though the services stop successfully This issue 1s now resolved Time Zones 140 CKP AC264 After deleting a Time Zone then viewing the Device Setup properties for a door reader input output and a TC an error was generated when clicking on the Settings tab This feature now works as expected 141 CKP AC792 If the Tab button was not selected when creating time intervals for a Time Zone the end time interval was not saved This issue is now fixed 142 CKP AC1574 The lists of available Time Zones on the Access Levels Screen the Readers tab were not dynamically updated when a Time Zone was deleted The Access Level Screen had to be closed and re opened to update the list of Time Zones Now the Readers which contained the delete Time Zone are removed from that Access Level User Actions 143 CKP AC279 amp 1527 In the door actions screen REX displayed normal and abnormal instead of active and secure In Pinnacle version 4 0 the status says Active and Secure 144 CKP AC1451 Randomly the status of a device in the User Actions screen displayed as Unknown This issue is now fixed Users 145 CKP AC12 After modifying a User logging out of Pinnacle via the pull down menu no longer causes an error 146 CKP AC87 41139 When a User was saved with a blank as the first character the blank was removed after t
28. nk COM Module interface allows the Pinnacle server to communicate with the AC 1200 backplane over a local area network LAN using IP addressing This allows the LC to reside on any network that supports TCP IP addressing An IP address is assigned to the LANLink COM Module by either using the Dynamic Host Configuration Protocol DHCP or statically Communication is secure using 168 bit data encryption Features include 10 Base T 100 Base T or 10 100 Base T communications with Checkpoint s Pinnacle Access Control and Event Management System platform 2 to 16 reader configurations per enclosure leveraging the modularity of the AC 1200 and AC 1208 backplane formats Flat architecture integration eliminates the need for the AC 900 Main Controller DHCP support eases installation leased IP addresses are assigned automatically Secure communications via 3DES 168 bit encryption o For added security a password can be set for each LANLink COM LC Module Local server independent anti passback per Terminal Controller TC and server based global and soft anti passback supporting up to 20 TCs 40 readers per defined zone each independent of location o Hard APB denies access to an area when a cardholder improperly exits the area last time they left o Global universal APB enforces anti passback communication between LANLink controllers connected to different Pinnacle hardware servers o Soft APB supports two different sce
29. ny computer to the J21 connector on the CPU Module of the terminal controller This cable is available in lengths of 10 or 25 feet Guard Authorization With Pinnacle version 4 0 the Pinnacle Administrator program can run under a local Windows user account other than the Administrator This feature is called Guard Authorization Guard Authorization provides a customer with the flexibility to allow a user who does not have Administrative privileges to log on to and use the Pinnacle Administrator program Prerequisite A user who is a member of the Local Administrators group must install Pinnacle 4 0 Once the Pinnacle system is fully installed and configured the customer can modify existing Windows user accounts so they can log on to and use the Pinnacle Administrator This process will vary depending on the version of Windows on which Pinnacle is installed Visitor Management Leveraging the power of Pinnacle s SDK a true interface now exists between STOPware s PassagePoint and Pinnacle PassagePoint with Pinnacle provides you with total control in registering verifying and badging visitors You can define security levels designate access areas badge visitors and then track those visitors all through a single interface Introduced in 1997 PassagePoint is the most comprehensive lobby security solution available for government agencies health care organizations multi tenant buildings and enterprises of all sizes The full product
30. ound make these changes in both PassagePoint and Pinnacle noting that if these changes were to occur only in PassagePoint it will have no adverse affect during sign out Known Issues in Pinnacle 4 0 20 Alarms 1 CKP AC791 A debug assertion on the Pending Alarms Screen olecli2 cpp line 104 may occur when the Alarms button was pressed on a Pinnacle client at the exact same time a different Pinnacle client is Acknowledging and Clearing an Alarm Guidance If an assertion is received the user should click the Ignore button and continue if possible It may also be necessary to close Pinnacle and restart 2 CKP AC948 Audible alarm notification may not cease when the corresponding alarm is Acknowledged if the system beep and the sound until acknowledged settings were selected Workaround Use the BING WAV sound which mimics the system beep exactly 1t will stop correctly when the alarm 1s acknowledged 3 CKP AC952 In the Routing tab of the Alarm Configuration Screen the After radio button does not work with all options listed in the accompanying drop down list The not Ack d OR Normal not Ack d AND Normal Acknowledged and Normal options appear active but are non functional Workaround Only select Not Acknowledged when configuring an alarm for routing Archive Backup 4 CKP AC1786 It is possible to select more than one archive backup to restore but only one archive backup is actually restored Workaround
31. processing a large number of transactions example 3 million on a system configured for Database Partitions 20 CKP AC1749 In the Alarms Report you now view an alarm with along with respective user comments Time Zones Performance Improvement 21 CKP AC1024 previously included in a service pack release Previously Pinnacle downloaded only the first 64 Time Zones to the controller instead of selecting only those added or modified since the last download This now works as expected User Actions Usability Improvement 22 CKP AC315 Previously in the User Action Screen it was not possible to see long device names Long device names now appear in the User Action Screen 7 of 18 Pinnacle 4 0 20 Release Notes Other Issues Resolved in Pinnacle 4 0 20 AC 1200 1 CKP AC171 You can no longer add more outputs than allowed on an AC 1200 module 2 CKP AC235 An error message occurred when an AC 1200 was created but did not physically exist e g the AC 1200 was configured to be an AC 1200 and then Verify Configuration was selected This now works as expected 3 CKP AC284 On an AC 1200 addresses no longer can be duplicated for inputs and outputs 4 CKP AC324 When you close and re open the AC 1200 Properties window the Support check box now remains checked 5 CKP AC510 amp 883 In the User Action screen the Reader status of an AC 1200 previously displayed Undefined but now correctly displays as Active 6
32. r not on the client The file now installs correctly on any computer running Pinnacle 94 CKP AC1564 At the end of the Pinnacle un install the operator was asked to keep the CD in the drive until after reboot The CD is no longer required when it is time to restart the computer during an installation License Editor 95 CKP AC850 Non administrators previously could modify Licenses Now only users with Administrator privileges can make changes to Pinnacle Licenses Log In Administration 96 CKP AC220 When a user logs into Pinnacle the text under the icons in the Administration and Configuration groups 1s now no longer bold 97 CKP AC800 amp 911 Previously when a user other than the operator who installed Pinnacle runs Pinnacle and receives a pop up or audible alarm errors are written to the error log The Security settings in DCOMCNFG for pop up alarms and audible alarms did match the Security settings for the other Pinnacle services Pop up alarms now work as expected when logged into Windows as someone other than the DCOMCNFG User 98 CKP AC1247 In past releases when Pinnacle is closed and reopened the Pinnacle login form did not display with the user being logged in automatically Now the user must log in anytime Pinnacle is closed then opened again N man Utility 99 CKP AC1134 N Man Rule Occupancy Restriction Utility now transitions down to and up from zero 0 as expected OASIS 100 CKP AC47 previo
33. s now works as expected 86 CKP AC1644 A Cardholder that is assigned an HID Corp 1000 PIN now correctly receives an error when saving a card without a PIN Holidays 87 CKP AC481 amp 398 Pinnacle incorrectly allowed you to add more than 32 holidays to the system the controller firmware only accepts 32 holidays As a result only the first 32 holidays in the list are sent down to the controllers Now if you attempt to add more than 32 holidays you see a pop up message saying that you can only save 32 holidays and you are not allowed to enter a 33 holiday 88 CKP AC954 The events Holiday Deleted and Holiday Modified were incorrectly reversed for their respective actions 11 of 18 Pinnacle 4 0 20 Release Notes Installation 89 CKP AC780 amp 826 Previously the remove option did not remove the Pinnacle SQL Server databases This issue is now fixed 90 CKP AC787 The installer incorrectly started automatically after rebooting if the current installation aborted 91 CKP AC790 The System no longer requires the Installation CD to be present until the reboot is successful 92 CKP AC823 amp 1419 When one attempted to upgrade Pinnacle without closing Pinnacle Service Manager an error message popped up AMTNetComm service is deleted even though the installation still completed successfully This issue is now fixed 93 CKP AC1535 Earlier the CKPReport exe file was only installed on the serve
34. sssessssserscssssersessssessessssessssssessessssessessssessesessessessssessesessessasessessesesseseesesseseerees 8 A NN NN 8 ACCESS El idad 8 Al er it ce 8 AM Error LOB seule hush A EE O EEEE tus evoch sunsveeesadevscnssstsaes cop E ETE E EE ETEO 9 Archive Backup cueca arcada ia ple or apli lied idea 9 Badging Guard Draw socials iodo coito focus so benssdtvcssesbostasecdesegease T 9 Cardholders usas cesso litiasis 9 Cleanup Utility Administrative Management coocoonnconncnnoonconnnonocnocnnonononnnonnnrnn nono non none enn Rene Dn neon RR nn OS EEEE eran nrnnnnnn PESSE nena necnnos 10 Custom Flelds cute doit cocinando 10 Database PartitiOning cri lt litio iii 10 Device Setup us cuore is 10 Eventi Util oia ias 11 EV ii tt ii 11 Event MOM tor sica 11 OO OO OA 11 CITOU PS scott nati 11 HID Corporate 1000 including Card and Pin nono nono nooo nono nono no nn nr non non nnn nano nec recono cn neon nc ea nora ncnn ninas 11 Holidays ca a oe Soa cee eens 11 Installati n ni r vee Sue i eSaaeh bs E E Soden Go Wann Doda Las E A a NOBEL dai geben beh June EE AE E E E E EA 12 License Editor en ua Fes ack ies gas aan Soaks E netas rated 12 Log In Adminstration 08 8 a Siete ae Sara Mee he ended ee I a ee A Me ae ee 12 Neman Uti yi os hie ied te cee A he tees ER AG hes ee eee i De ed Se ee 12 OASIS es 12 Refresh sc epee R aa Saas She cakes aaa SALTA ENSINO ta ann od ce bev Ua et DUA Divine cee eu ee Sane oa ed one Seve cede asda Len
35. t 13 of 18 Pinnacle 4 0 20 Release Notes 133 CKP AC1691 amp AC1692 The Reader Track Report and The Cardholder Track Report now lists events sorted by Transaction ID 134 CKP AC1703 The Event Archive Report was running very slowly with a large number of transactions 3 million on a system configured for Database Partitions This issue is now fixed 135 CKP AC1764 Alarms that have been cleared did not display in the Alarms Report when the option selected on the fourth tab was to Include All the Cleared Alarms This is now resolved Scheduler 136 CKP AC93 283 1120 amp 1544 In Scheduler screens when filtering a message by User or Computer the workstation computer name did not appear only the computer name of the server appeared Also custom schedule events were not working if the target computer selected was a specific computer rather than all computers This was also true with the Message and Reminders tab This feature is now working as expected Services 137 CKP AC549 amp 1175 The DCS service now stops as expected except when a Pinnacle communication error occurs such as a LANLink cable is disconnected 138 CKP AC723 An EventDispatcherSink error was written to the log when stopping the service as seen randomly on systems in the test lab This error occurred when the services were stopped before the GUI is fully down and closed The previous workaround was to wait a minute after closing the GUI before stoppi
36. urity Improvement 5 CKP AC1005 Using Pinnacle security it is now possible to stop a user from opening GuardDraw Cardholders Performance Improvement s 6 CKP AC1072 Saving a cardholder on a large system of 1 500 or more cardholders previously took upwards of 10 seconds 10X performance improvement has now been achieved 7 CKP AC1745 When entering a new cardholder s last name there is no longer a significant delay with large tasked systems Usability Improvement s 8 CKP AC1111 amp CKP AC1112 Support has now been added for cleanly viewing more than 25 Custom Fields via use of the vertical scroll bar Also the Calendar no longer gets clipped due to any extended custom fields 9 CKP AC1143 The text for a Cardholder Search no longer allows the use of the default wildcard character at the beginning of the string thus providing both an enhanced sorting and thus more narrow result listing Database Partitioning Performance Improvement s 10 CKP AC1625 When logged into a Partition other than the System Partition the CPU usage no longer spikes to 100 when processing Admitted events 11 CKP AC1651 When logged into a partition as a user other than the Admin the system no longer exhibits occasional sluggishness as the SQL logic was streamlined Events Reader Logic Improvement 12 CKP AC765 Previously when a badge was presented to a deactivated reader an Admitted event would unlock the respective door while a
37. usly included in a service pack release Depending on device status the icon color displayed inconsistently This issue is now fixed 101 CKP AC54 When an Alarm was acknowledged in OASIS the Alarm Event did not display in Pinnacle thus the Alarm was not acknowledged in Pinnacle and the Alarm was not removed from the Pending Alarms list This issue has now been resolved 102 CKP AC980 previously included in a service pack release Clearing an alarm in Pinnacle now automatically clears the alarm in OASIS 103 CKP AC981 There were no OASIS started and stopped events OASIS started and stopped events now occur in Pinnacle 104 CKP AC983 The latest HASP driver is now included on the Pinnacle installation CD 105 CKP AC1044 previously included in a service pack release Clearing an OASIS alarm caused the door icon to change back to gray instead of reflecting the door state The Door icon now remains active to indicate that the Door is still open 106 CKP AC1047 previously included in a service pack release Unlocking a door on a workstation now causes the OASIS door icon to change state 107 CKP AC1283 Alarms that are cleared in Pinnacle are correctly displayed in the Alarms Report and Event Archive Report The Alarms that are cleared in OASIS did not display in either report This now works as expected 108 CKP AC1760 With OASIS running on the client errors occurred in Pinnacle when an alarm was cleared in OASIS Specifically whe
38. v 2 Rev 1 AC 460 Server Software Version Module Firmware PGA Boards Boards Boards Boards Firmware Pinnacle 4 0 20 Rev F 14 86 4 0 14 16 13 86 14 17 13 87 1 04 ThresholdEnterprise 2 8 3 NA 14 86 4 0 14 16 13 86 14 17 13 87 1 04 w NT 4 0 11 09 11 07 or W2000 ThresholdEnterprise 2 5 62 NA 14 86 4 0 14 16 13 86 14 17 13 87 1 04 w NT 4 0 11 09 11 07 Notes on Legacy Rev 1 Controller See the Pinnacle datasheet for the latest Operating System compatibility Minimum version for Rev 1 boards but not recommended Rev boards of the AC 600 and AC 900 are no longer supported but are listed here for your knowledge base 5 of 18 Pinnacle 4 0 20 Release Notes Significant Issues Resolved in Pinnacle 4 0 20 Alarms GUI Improvements Usability Improvement s 1 CKP AC1731 The Pop up Alarm grid has been replaced with read only text fields to display the following alarm information lst line Date Time Priority Alarm Count 2nd line Event Not Time 3rd line Device Reader B 4th line Description of alarm 2 CKP AC1732 For all Pending Alarm grids the column order and widths is now saved so that operation is consistent with the Event Monitor grids Badging GuardDraw Usability Improvement s 3 CKP AC260 Three database fields have been added to GuardDraw s drop down selection list Cardholder Status Group and Class 4 CKP AC1041 GuardDraw now allows the signature field created on a badge to print Sec
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